Siemens 2000, 5000 User Manual

0 (0)
Siemens 2000, 5000 User Manual

HiPath 2000

HiPath 3000

HiPath 5000

optiPoint 410 economy optiPoint 410 economy plus optiPoint 410 standard

Operating Instructions

Before You Begin

Before You Begin

These operating instructions describe the optiPoint 410 economy/economy plus/standard telephones on your HiPath 2000 and HiPath 3000 / 5000.

They describe all functions you can use from your telephone. You may find that some functions you wish to use are not available on your telephone. This may be due to one of the following reasons:

The function has not been configured for your telephone - address any questions to your service personnel.

Your communications platform does not supp ort this function - contact your service personnel to upgrade your system.

Important Notes

Do not operate the telephone in environments where there is a danger of explosions.

Use only original Siemens accessories. Using other accessories may cause a hazard and will invalidate the warranty and the CE mark.

Never open the telephone or a key module. If you encounter any problems, contact your service personnel.

CE (customer equipment) does not continue to support emergency dialing after loss of mains power, if battery back up and power fail switchover to emergency analogue phones is not available.

Never allow the telephone to come into contact with staining or aggressive liquids such as coffee, tea, juice, or soft drinks. For information on telephone maintenance Æ Page 124.

The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products.

An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract.

2

Before You Begin

Marks

The device conforms to the EU guideline 1999/5/EG, as attested by the CE mark.

This device has been manufactured in accordance with our certified environmental management system (ISO 14001). This process ensures that energy consumption and the use of primary raw materials are kept to a minimum, thus reducing waste production.

All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities.

The correct disposal and separate collection of your old appliance will help prevent potential negative consequences for the environment and human health. It is a precondition for reuse and recycling of used electrical and electronic equipment.

For more detailed information about disposal of your old appliance, please contact your city office, waste disposal service, the shop where you purchased the product or your sales representative.

The statements quoted above are only fully valid for equipment which is installed and sold in the countries of the European Union and is covered by the directive 2002/96/EC. Countries outside the European Union may have other regulations regarding the disposal of electrical and electronic equipment.

3

Contents

Contents

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Marks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Basic operating instructions . . . . . . . . . . . . . . . . . . . .9

optiPoint 410 economy/economy plus/standard control panel . . . . . . . . 9 How to Use these Operating Instructions. . . . . . . . . . . . . . . . . . . . . . . 10 Screen Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

... Interactively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

... Via the Program/Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 11

... With Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Functions You Can Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Basic and Enhanced Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Additional Team and Executive/Secretary Functions. . . . . . . . . . . . 12 SLK Functions (optiPoint 410 standard only) . . . . . . . . . . . . . . . . . . 12 Using the Telephone Efficiently. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Safety Precautions for IP Telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Making Calls – Basic Functions . . . . . . . . . . . . . . . .14

Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Answering a Call With the Handset. . . . . . . . . . . . . . . . . . . . . . . . . 14 Answering a Call with the Speaker (Speakerphone Mode) . . . . . . . 14 Switching to Speakerphone Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Switching to the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Open Listening in the Room During a Call . . . . . . . . . . . . . . . . . . . . . . 16 Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Off-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Ending the call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Turning the Microphone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . 20 Switching to the Party on Hold (Toggle) . . . . . . . . . . . . . . . . . . . . . 20 Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Using Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Using Call Forwarding No Reply (CFNR) . . . . . . . . . . . . . . . . . . . . . 23

Call Forwarding in the Carrier Network and Forwarding

Multiple Subscriber Numbers (MSN) (Not for U.S.). . . . . . . . . . . . . 24 Call Forwarding in the Event of a Telephone Malfunction . . . . . . . . 25

4

Contents

Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Storing a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Answering a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Checking and Canceling a Saved Callback . . . . . . . . . . . . . . . . . . . . 26 Saving Repertory Dialing Numbers on a Key. . . . . . . . . . . . . . . . . . . . . 28 Using Repertory Dialing Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Adjusting the Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Adjusting the Ring Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Adjusting the Attention Ring Volume. . . . . . . . . . . . . . . . . . . . . . . . 30 Adjusting the Speakerphone to the Room Acoustics . . . . . . . . . . . 31 Adjusting the Receiving Volume During a Call. . . . . . . . . . . . . . . . . 31 Adjusting the Display to a Comfortable Reading Angle . . . . . . . . . . 31 Display backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Adjusting the display contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Selecting the Language of Screen Prompts . . . . . . . . . . . . . . . . . . 32

Making Calls – Convenience Functions . . . . . . . . . 33

Answering Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Accepting a Specific Call for Your Colleague . . . . . . . . . . . . . . . . . . 33 Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Answering a Call With a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Answering Calls from the

Entrance Telephone and Opening the Door. . . . . . . . . . . . . . . . . . . 36 Accepting a Call From an Answering Machine . . . . . . . . . . . . . . . . 37 Dialing/Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 En-Bloc Sending / Correcting Numbers . . . . . . . . . . . . . . . . . . . . . . 38 Using a Caller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Speed-dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Dialing a Number From the Internal Directory . . . . . . . . . . . . . . . . . 43 Dialing from the Telephone Database (LDAP) . . . . . . . . . . . . . . . . . 45 Using Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Talking to Your Colleague With a Speaker Call . . . . . . . . . . . . . . . . 47 Talking to Your Colleague with Discreet Calling. . . . . . . . . . . . . . . . 48 Automatic Connection Setup (Hotline). . . . . . . . . . . . . . . . . . . . . . . 48 Reserve Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Assigning a Station Number (Not for U.S.) . . . . . . . . . . . . . . . . . . . 49 Associated Dialing/Dialing Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Accepting a Waiting Call (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . 51 Preventing and Allowing Call Waiting (Automatic Camp-On). . . . . . 52 Turning the Call Waiting Tone On and Off . . . . . . . . . . . . . . . . . . . . 52 Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Placing External Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

5

Contents

Conducting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Ending a Conference (Initiator Only) . . . . . . . . . . . . . . . . . . . . . . . . 56 Activating Tone Dialing/DTMF Suffix-Dialing . . . . . . . . . . . . . . . . . . 57 Recording Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Transferring a Call after a Speaker Call (Announcement) in a Group 59 Trunk Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

If You Cannot Reach a Destination ... . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Call Waiting (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Busy Override - Joining a Call in Progress . . . . . . . . . . . . . . . . . . . . 61 Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Saving Functions, Procedures and Appointments.63

Assigning Functions to Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Assigning a Procedure (Operating Steps) to a Key . . . . . . . . . . . . . . . . 67 Appointments Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Saving Appointments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Displaying and Assigning Call Charges. . . . . . . . . .71

Displaying Call Charges (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Displaying Call Charges for Another Telephone (Not for U.S.) . . . . . . . 72 Dialing with Call Charge Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Private Sphere/Security . . . . . . . . . . . . . . . . . . . . . . .74

Turning Ringer Cutoff On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Turning Do Not Disturb On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Monitoring a Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Trace Call: Identifying Anonymous Callers (Not for U.S.) . . . . . . . . . . . 77 Locking the Telephone to Prevent Unauthorized Use . . . . . . . . . . . . . . 78 Locking Another Telephone to Prevent Unauthorized Use . . . . . . . . . . 79 Saving Your PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Using Other Functions. . . . . . . . . . . . . . . . . . . . . . . . .81

Sending a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Creating and Sending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Displaying and Deleting Messages You Have Sent . . . . . . . . . . . . . 82 Answering Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Leaving an Advisory Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Deleting Advisory Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Display Number of Waiting Calls and Overload Indication . . . . . . . . . . 84 Using Another Telephone Like Your Own for a Call . . . . . . . . . . . . . . . 85

6

Contents

Using Another Telephone Like your Own for an Extended Period of Time (Mobility) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Fax Details and Message on Answering Machine . . . . . . . . . . . . . . . . 87 Resetting Services and Functions

(System-Wide Cancellation for a Telephone). . . . . . . . . . . . . . . . . . . . . 87 Activating Functions for Another Telephone . . . . . . . . . . . . . . . . . . . . . 88 Using System Functions from the Outside

(DISA: Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Using functions in ISDN via code dialing (keypad dialing) . . . . . . . . . . . 91 Controlling Connected Computers or Other Programs and

Telephone Data Service) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Communicating with PC Applications over a CSTA Interface . . . . . . . . 93 Controlling Relays (Not for HiPath 2000) . . . . . . . . . . . . . . . . . . . . . . . . 94 Sensors (HiPath 3300/3350/3500/3550 Only) . . . . . . . . . . . . . . . . . . . . 94 Radio Paging (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Using Other Team Functions . . . . . . . . . . . . . . . . . . . 96

Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Accepting a Call for Another Member of Your Team . . . . . . . . . . . . . . 99 Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . 100 Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Team and Executive/Secretary

Functions With Trunk Keys . . . . . . . . . . . . . . . . . . . 103

Using Trunk Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 Answering Calls With Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . 104 Making Calls with Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Using a Trunk Key to Place a Call on Hold and Retrieve It Again . . 104 Switching Between Phone Calls on Multiple Trunks . . . . . . . . . . . 105 MULAP Conference Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Forwarding Calls on Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 Using DSS Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Using DSS Keys to Answer Calls. . . . . . . . . . . . . . . . . . . . . . . . . . 108 Calling a Team Member Directly . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Transferring a Call in Progress. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Accepting a Call for Another Team Member . . . . . . . . . . . . . . . . . . . . 109

Joining or Leaving a Group Call

(Not for the Executive Telephone in an Executive/Secretary Team) . . 109 Transferring Calls Directly to the Executive

(Only in an Executive/Secretary Group) . . . . . . . . . . . . . . . . . . . . . . . . 110

Testing the Telephone . . . . . . . . . . . . . . . . . . . . . . . 111

Testing the Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Checking the Key Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

7

Contents

Special Functions in the LAN. . . . . . . . . . . . . . . . . .112

Leaving a Hunt Group/Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Transferring Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . 115 Controlling Relays (Not for HiPath 2000) . . . . . . . . . . . . . . . . . . . . . . . 116 Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Advanced Options for Telephone Operation. . . . .118

Entering text via the keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Different Displays HiPath 4000 Environment . . . .119

Labeling, Documentation und Accessories . . . . .121

Labeling Key Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Attaching a Station Number Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Fixing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

Telephone Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Echo Effect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Responding to Error Messages on the Screen . . . . . . . . . . . . . . . . . . 125 Contacts for Resolving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

Overview of Functions/Codes (Alphabetical) . . . .131

FCC and Industry Canada Compliance. . . . . . . . . .136

FCC Certification and Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Equipment Attachment Limitations. . . . . . . . . . . . . . . . . . . . . . . . . . . 138

8

Basic operating instructions

Basic operating instructions

optiPoint 4101

economy

economy plus

standard

Full-duplex speakerphone feature

-

-

;

Illuminated display

-

-

;

Headset port

-

;

;

2nd LAN interface

-

;

;

Interface for add-on equipment

-

-

;

Option bays

0

0

2

 

 

 

 

[1] The name and model of your telephone are printed on the base.

optiPoint 410 economy/economy plus/standard control panel

Key field fixed function keys:

Program/Service Keypad Redial

Mute or Internal Speaker

Display,

2 lines with

24 char

Handset

Speaker for open listening and ring tones

Keys for telephone settings

Keys for scrolling to

Key for

functions

confirming

 

a function

LEDs

Key field freely programmable keys

Microphone

for speakerphone mode (optiPoint 410 standard only)

Fixed function key: Release

9

Basic operating instructions

Step by Step

 

 

n

 

t

 

s

 

o

 

dd

 

uor v

Program/Service

Speaker

 

Start conference?

:

> Display contrast?

:

Please dial

>

Return to held call?

10

 

How to Use these Operating Instructions

You will find a graphic representation of the steps in logical sequence in the left column. Below is an explanation of the symbols:

Lift the handset (off-hook).

Replace the handset (on-hook).

Conduct a call.

Enter a telephone number or code.

Enter the code.

Press volume controls on the telephone.

Press the key.

Press the illuminated key.

Press the flashing key.

The option appears on the screen.

Press the :key to confirm your selection.

Search for an option. Press the <>keys,

until the option appears on the screen.

Then press the : key to confirm your selection.

Screen Displays

Line 1 displays prompts or acknowledgment messages, depending on the situation.

Line 2 displays functions that you can confirm by pressing :. If the symbol ">" appears on the right, you can press <>to access further options.

Basic operating instructions

Step by Step

 

> Forwarding on

:

Callback

:

 

or

> Send message

:

Program/Service

 

> #0=Reset services?

:

 

or

 

rd

Accessing Functions

... Interactively

You can select some functions while the telephone is idle, for example:

Use <>to scroll to a function and press :to execute it.

You can select other functions directly depending on the situation. Example: you call a number, but the line is busy:

Press :to confirm.

Use <>to scroll to a function and press :to execute it.

... Via the Program/Service Menu

First press the "Program/Service" key. You then see a list of selection options, such as: "#0=Reset services"

Æ Page 87.

Press the key

Use <>to scroll to a function and press :to execute it.

Enter the code directly.

The Quick-Reference Operating Instructions ("Overview of Functions/Codes (Alphabetical)" Æ Page 131) contain a list of codes. However, they are also displayed on screen along with the corresponding function.

... With Function Keys

If you saved a function on a key Æ Page 63, you can access it directly as follows:

Press the Mute key to execute the function.

11

Basic operating instructions

Functions You Can Use

Basic and Enhanced Functions

You can use all basic and enhanced communications platform functions that appear interactively on the screen, in the Program/Service menu, and when you press function keys.

Additional Team and Executive/Secretary Functions

Æ Page 103f.

To help working and project groups work together more efficiently, the service personnel can configure a variety of team functions, depending on your preferences when working in the team. You can use these team functions in addition to the basic and enhanced functions.

In addition to call pickup, hunting groups (group call), and call distribution groups, you can also set up teams with multiple lines per telephone. You can tell if a telephone has trunk keys if your station number and the numbers of your colleagues are programmed on trunk keys. You can ac-

cess all lines and can also conduct different calls simultaneously on multiple lines.

Another team function category includes the executive/secretary functions, which are configured by the service personnel. You can use executive and secretary functions in addition to the basic and enhanced functions as well as other team functions.

An executive/secretary telephone has DSS keys for the executive or secretary, trunk keys for the executive and secretary, as well as ring transfer keys.

SLK Functions (optiPoint 410 standard only)

If an optiPoint SLK module is attached to your telephone, you can use it for SLK („Self-Labeling Key“) functions. You can find a detailed description of the possibilities in the optiPoint 420 user manual.

Using the Telephone Efficiently

You probably have certain colleagues or external parties with whom you talk on the phone especially frequently. To dial these numbers fast-

er and more conveniently, you can save them on keys

(Saving station numbers for repertory dialing on keys Æ Page 28).

All too often you reach a busy line when dialing a number. Amid the confusion of your working day, it’s easy to forget to try the number

again later on. To avoid this, make it a habit to use the "Callback" Æ Page 26 function.

12

Basic operating instructions

Safety Precautions for IP Telephony

Different methods can be implemented to protect an IP environment from external attacks (denial of service attacks, viruses, etc.) and call monitoring.

There are no special procedures for operating this device. Please contact your service personnel to find out more about IP telephony security.

13

Making Calls – Basic Functions

Step by Step

Making Calls – Basic Functions

Answering Calls

Special default ring signaling is set for your telephone:

When you receive an internal call, your telephone rings once every four seconds (single-tone sequence).

When you receive an external call, your telephone rings twice in rapid succession every four seconds (dual-tone sequence).

When you receive a call from the entrance telephone, your telephone rings three times in rapid succession every four seconds (triple-tone sequence).

If a call is waiting, you hear a short tone (beep) every six seconds.

Your service personnel can adjust the ring cadence for external and internal calls for you. In other words, different ring cadences can be set for different internal callers.

The number or the name of the caller appears on the display.

Answering a Call With the Handset

The telephone rings. The caller appears on the screen.

n Lift the handset.

uor v Raise or lower the volume. Keep pressing the key until the desired volume is set.

Answering a Call with the Speaker (Speakerphone Mode)

This function is not available with optiPoint 410 economy/economy plus.

The telephone rings. The caller appears on the screen.

Speaker

Press the key. The LED lights up.

 

Speakerphone mode.

14

Making Calls – Basic Functions

Step by Step

 

 

uor v

Speaker

 

 

or

Release

 

Speaker

and t

 

nand s

Raise or lower the volume. Keep pressing the key until the desired volume is set.

Ending the call:

Press the key. The LED goes out.

Press the key.

Notes on speakerphone mode:

Tell the other party that you are using speakerphone mode.

The speakerphone works bests at a low receiving volume.

The ideal distance between the user and the telephone set in speakerphone mode is about 50 cm (approx. 20 inches).

Switching to Speakerphone Mode

This function is not available with optiPoint 410 economy/economy plus.

Precondition: You are conducting a call with the handset.

Hold down the key and replace the handset.

(in the U.S.: press the key once and replace the handset). Then release the key and continue the call.

Switching to the Handset

This function is not available with optiPoint 410 economy/economy plus.

Precondition: You are engaged in a call in speakerphone mode.

Lift the handset. Continue the call.

15

Making Calls – Basic Functions

Step by Step

 

Open Listening in the Room During a

 

Call

 

You can let other people in the room join in on the call.

 

Let the other party know that you have turned on the

 

speaker.

 

Precondition: You are conducting a call with the hand-

 

set.

 

Activating ring transfer:

 

Press the key. The LED lights up.

Speaker

 

Deactivating this function:

 

Press the key. The LED goes out.

Speaker

16

Making Calls – Basic Functions

Step by Step

Making Calls

Off-Hook Dialing

nLift the handset.

oInternal calls: Enter the station number.

External calls: Enter the external code and the station number.

The called party does not answer or is busy:

t Replace the handset.

On-Hook Dialing

oInternal calls: Enter the station number.

External calls: Enter the external code and the station number.

The other party answers with speaker:

n Lift the handset.

or On-hook: Use speakerphone mode (not available with optiPoint 410 economy/economy plus).

The called party does not answer or is busy:

Speaker

 

Press the key. The LED goes out.

 

 

 

Your system may also be programmed so that you have to press the Internal key before you dial an internal number.

To call an external party, you have to enter an external code before dialing the party’s telephone number (Prime Line is not active; contact your service personnel).

Ending the call

t Replace the handset. or

Release

Press the key.

17

Making Calls – Basic Functions

Step by Step

 

Redial

 

Redial

 

Next?

:

Next?

:

> Call?

:

18

 

Redialing a Number

The last three external telephone numbers dialed are stored automatically.

You can redial them simply by pressing a key.

The station number appears on your screen for two seconds and is then dialed.

Press the key once to dial the number last dialed.

Press the key twice to dial the next to the last number dialed.

Press the key three times to dial the third-to-the-last number dialed.

Displaying and dialing saved station numbers

Press the key.

Press the "OK" dialog key within two seconds to confirm your choice.

The next stored number is displayed. Press the "OK" dialog key to confirm four selection.

Select and confirm.

If this feature is configured (contact your service personnel), account codes entered are also saved Æ Page 73.

Making Calls – Basic Functions

Step by Step

 

Mute

 

 

or

Mute

 

 

or

> Mute on?

:

> Mute off?

or

:

 

or

Program/Service

 

qifor rif

Turning the Microphone On and Off

To prevent the other party from listening in while you consult with someone in your office, you can temporarily switch off the handset microphone or the handsfree microphone. You can also switch on the handsfree microphone to answer an announcement via the telephone speaker (speaker call, Æ Page 34).

Speakerphone mode is not available with optiPoint 410 economy/economy plus.

Precondition: You are conducting a call. The microphone is switched on.

Press the key. The LED lights up.

Press the illuminated key. The LED goes out.

Select and confirm.

Press the key. The LED lights up

Enter the code for "on" or "off".

19

Making Calls – Basic Functions

Step by Step

 

US: Consult?

:

UK: Enquiry?

:

 

o

Return to held call?

:

 

or

Quit and return?

:

 

or

Program/Service

qd

> Toggle/Connect?

:

 

or

Program/Service

qf

> Conference?

:

 

or

Program/Service

qg

> Transfer?

:

20

 

Calling a Second Party

(Consultation Hold)

You can call a second party while engaged in a call. The first party is placed on hold.

Confirm.

Call the second party.

Return to the first party:

Confirm.

Press the key. The LED lights up. Enter the code. The LED goes out.

Switching to the Party on Hold (Toggle)

Select and confirm.

Press the key. The LED lights up. Enter the code. The LED goes out.

Combine the calling parties into a three-party conference

Select and confirm.

Press the key. The LED lights up. Enter the code. The LED goes out.

Connecting the other parties to each other

Select and confirm.

Making Calls – Basic Functions

Step by Step

 

 

 

 

 

Transferring a Call

 

 

 

If the person you are speaking to wants to talk to

 

 

 

another colleague of yours, you can transfer the call that

 

 

 

colleague.

 

 

: Confirm.

 

US: Consult?

 

UK: Enquiry?

:

 

 

 

o Enter the number of the party to which you want to

 

 

 

transfer the call.

 

 

s Announce the call, if necessary.

 

 

t Replace the handset.

 

 

or

>

 

: Select and confirm1.

Transfer?

[1] ”Different Displays HiPath 4000 Environment” Æ Page 119

21

Making Calls – Basic Functions

Step by Step

 

 

 

Call Forwarding

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Using Variable Call Forwarding

 

 

 

 

 

 

You can immediately forward internal or external calls to

 

 

 

 

 

 

different internal or external telephones (destinations).

 

 

 

 

 

 

(External destinations require special configuration in

 

 

 

 

 

 

the system.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Special features must be taken into consider-

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ation if your telephone operates with

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

HiPath 5000 (system networking via PC net-

 

 

 

 

 

 

 

 

work) Æ Page 113!

>

 

 

 

:

 

 

 

 

 

 

Select and confirm.

 

Forwarding on?

 

 

 

 

 

 

or

 

 

 

 

 

 

 

qe

 

Enter the code.

 

 

 

 

:

 

Select and confirm.

 

 

1=all calls?

 

 

 

 

 

 

or

 

 

 

 

 

 

 

 

:

 

 

 

 

 

>

2=external calls only?

 

 

 

 

 

 

 

 

 

or

 

 

 

 

>

 

 

 

:

 

 

 

 

 

3=internal calls only?

 

 

 

 

 

 

 

 

 

or

 

 

 

 

 

 

eor for g

 

Enter the code.

 

 

 

 

o

 

Enter the number of the telephone that is ringing.

 

 

 

 

:

 

Confirm.

 

 

US: Save?

 

 

 

 

UK: Save entry?

 

:

 

 

 

 

 

 

 

 

 

 

Deactivating call forwarding:

 

 

 

 

:

 

Select and confirm.

 

>

Forwarding off?

 

 

 

 

 

 

or

 

 

 

 

 

 

 

re

 

Enter the code.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

When call forwarding is active, a special dial tone

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

sounds when you lift the handset.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If DID DTMF is active (contact your service per-

 

 

 

 

 

 

 

 

sonnel), you can also forward calls to this desti-

 

 

 

 

 

 

 

 

nation. Destinations: fax = 870, DID = 871,

 

 

 

 

 

 

 

 

fax DID = 872.

 

 

 

 

 

 

 

 

If you are a call forwarding destination, your dis-

 

 

 

 

 

 

 

 

play will show the station number or the name of

 

 

 

 

 

 

 

 

the originator on the upper line and that of the

 

 

 

 

 

 

 

 

caller on the lower line.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

22

Making Calls – Basic Functions

Step by Step

 

Program/Service

> More features?

:

> *495=CFNR on?

:

 

or

 

qhmi

 

o

Save entry?

:

Program/Service

> More features?

:

> #495=CFNR off?

:

 

or

 

rhmi

Delete?

:

Using Call Forwarding No Reply (CFNR)

Calls that are not answered after three rings (=default, can be adjusted by service personnel) or that are received while another call is ongoing can be automatically forwarded to a specified telephone.

Press the key. The LED lights up.

Select and confirm.

Select and confirm.

Enter the code.

Enter the destination number.

Enter the internal station number for internal destinations

Enter the external code and the external station number for external destinations

Confirm.

Deactivating Call Forwarding No Reply:

Press the key. The LED lights up.

Select and confirm.

Select and confirm.

Enter the code.

Confirm.

If CFNR is enabled, the following briefly appears on the display when you replace the handset: "US: CFNR to: ...", UK: "CFNR TO: ...".

23

Making Calls – Basic Functions

Step by Step

 

 

 

 

 

 

 

Call Forwarding in the Carrier Network and

 

 

 

 

 

 

 

Forwarding Multiple Subscriber Numbers

 

 

 

 

 

 

 

(MSN) (Not for U.S.)

 

 

 

 

 

 

 

If this function has been configured (contact your ser-

 

 

 

 

 

 

 

vice personnel), you can forward calls to your assigned

 

 

 

 

 

 

 

multiple subscriber number (MSN) (DID number) direct-

 

 

 

 

 

 

 

ly within the carrier network.

 

 

 

 

 

 

 

For example, you can forward your phone line to your

 

 

 

 

 

 

 

home phone after business hours.

>

 

 

 

 

 

 

: Select and confirm.

 

Trunk FWD on?

 

 

 

 

 

 

 

 

or

 

 

 

qjh Enter the code.

 

 

 

 

 

 

 

: Select and confirm the line type you wish to use.

 

 

 

1=immediate?

 

 

 

 

 

 

 

 

 

or

 

>

 

 

 

:

2=on no answer?

 

 

 

 

 

 

 

 

or

 

 

 

 

:

 

>

3= on busy?

 

 

 

 

 

 

 

 

or

 

 

 

eor for g Enter the code.

 

 

 

 

 

 

 

o Enter your DID number.

 

 

 

 

 

 

 

o Enter the destination number (without the external

 

 

 

 

 

 

 

code).

 

 

 

 

 

 

: Confirm.

 

 

 

Save?

 

 

 

 

 

 

 

 

 

Deactivating call forwarding:

>

 

 

 

: Select and confirm.

Forwarding - trunk off

 

 

 

 

 

 

 

 

 

or

 

 

 

rjh Enter the code.

: Confirm the displayed call forwarding type. or

eor for g Enter the activated call forwarding type.

o Enter your DID number.

24

Making Calls – Basic Functions

Step by Step

 

Program/Service

 

> *9411=CFSS on

:

 

or

qmhee

 

o

US: Save entry?

:

UK: Save?

:

 

Program/Service

 

> #9411=CFSS off

:

 

or

rmhee

Delete?

:

> Delete?

or

:

Program/Service

 

qmhee

> US: Change?

:

> UK: Change entry?

:

 

o

US: Save entry?

:

UK: Save?

:

Call Forwarding in the Event of a Telephone

Malfunction

If this feature is configured (ask the service personnel), you can define an internal or external call forwarding destination that becomes effective when your telephone is not working.

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Enter the station number of the destination.

Confirm.

Deactivating call forwarding/deleting a destination:

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Confirm to deactivate call forwarding and delete the forwarding destination.

Select and confirm to deactivate call forwarding without deleting the forwarding destination.

Changing the call forwarding destination (if forwarding is active):

Press the key. The LED lights up.

Enter the code.

Confirm.

Change the station number of the destination. Confirm.

25

Making Calls – Basic Functions

Step by Step

 

 

 

 

 

Using Callback

 

 

 

If a user is busy or is not answering, you can store an

 

 

 

automatic callback. This feature saves you from having

 

 

 

to make repeated attempts to reach the user.

 

 

 

You receive a callback,

 

 

 

• When the other party is no longer busy

 

 

 

• When the user who did not answer has conducted

 

 

 

another call.

 

 

 

Storing a Callback

 

 

 

Precondition: You have reached a busy line or no one

 

 

 

answers.

 

 

: Confirm.

 

US: Callback

 

UK: Set Callback

:

 

 

 

or

qil Enter the code.

Answering a Callback

Precondition: A callback was saved. Your telephone rings. "Callback: ..." appears on the display.

n Lift the handset. or

Speaker

Press the key. The LED lights up.

You hear a ring tone.

 

 

 

Checking and Canceling a Saved Callback

>

 

 

: Select and confirm1.

View callbacks?

 

 

 

 

or

 

 

ril Enter the code.

>US: Next callback? : Select the displayed function and press the "OK" dialog

>UK: Display next? : key to display additional entries.

 

Deleting a displayed entry:

 

: Press the "OK" dialog key to confirm your selection.

Delete?

 

[1] ”Different Displays HiPath 4000 Environment” Æ Page 119

26

Making Calls – Basic Functions

Step by Step

 

> US: Exit?

:

> UK: End?

:

 

or

Program/Service

 

 

or

Speaker

 

Ending callback display:

Select and confirm.

Press the key. The LED goes out. Press the key. The LED goes out.

27

Making Calls – Basic Functions

Step by Step

 

Program/Service

 

> *91=Prog. feature key?

:

 

or

qme

If applicable

> +=Next layer?

:

 

or u

US: Change key?

:

UK: Change feature?

:

Repdial key?

:

 

o

28

 

Saving Repertory Dialing Numbers on a Key

You can save frequently-dialed station numbers on programmable keys that are unassigned by default. External and internal station numbers, as well as functions/procedures (comprising several operating steps) can be stored on these keys Æ Page 63.

In addition, the keys can be programmed on two separate levels if you have configured a key as the "switching" key (Shift key Æ Page 63).

Depending on the key assignment and programming of your HiPath system ("Extended Key Functionality"; refer to relevant service personnel), dual-level key assignment permits several assignment combinations. Corresponding displays guide you through this process Æ Page 125.

If you save internal station numbers, you can choose whether to save an LED display for the key (=Save with LED) or not (=Save without LED).

The LED display indicates the various states (Æ Page 65, Æ Page 108).

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Press the key. If the key is already in use, its assignment appears on the screen.

Make a selection and confirm to save the station number on the second level.

Confirm.

Confirm.

Enter the station number.

Making Calls – Basic Functions

Step by Step

 

> Previous?

:

Save with LED?

:

> Save without LED?

or

:

US: Exit?

:

UK: End?

:

> US: Another key?

or

:

> UK: Program another key? :

> US: Clear key?

or

:

> UK: Delete feature?

:

If you make a mistake:

Select and confirm. This deletes all digits entered.

The system telephone automatically recognizes if you want to save an internal or an external station number. The options "Save without LED" or "Save with LED" are only available for internal station numbers.

Confirm.

Select and confirm to save the repdial key without LED display.

Confirm.

Select and confirm.

Select and confirm.

Simply press the key to dial a stored telephone number Æ Page 29.

You can do this while a call is in progress.

For information on display messages when saving station numbers Æ Page 125.

Using Repertory Dialing Keys

Precondition: You have saved a station number on a repertory dialing key Æ Page 28.

Press the key on which the number is saved.

If the station number is located on the second level, first press "Shift".

You can also press the repertory dial key during a call. This automatically sets up a consultation Æ Page 20.

29

Making Calls – Basic Functions

Step by Step

Telephone Settings

Adjusting the Ring Volume

uor v Press these keys while the phone is idle.

 

: Confirm.

US: Ring volume?

UK: Ringer volume?

:

uor v To raise or lower the volume: Keep pressing the keys until the desired volume is set.

: Save.

Adjusting the Ring Tone

uor v Press these keys while the phone is idle.

 

: Select and confirm.

US: Ring tone?

UK: Ringer tone?

:

uor v To adjust the ring tone: Keep pressing the keys until the desired tone is set.

: Save.

Adjusting the Attention Ring Volume

If you belong to a team that uses trunk keys, the telephone can alert you to other calls in the team even when you are engaged in another call Æ Page 109. You hear the attention ring.

uor v Press one of these keys while the phone is idle.

>US: Attention Ring Vol? : Select and confirm.

>UK: Attention Ring Volume? :

uor v To raise or lower the volume: Keep pressing the keys until the desired volume is set.

: Save.

30

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