Siemens Hicom 300 H, Hicom 300E User Manual

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HiPath 4000 Hicom 300 E/300 H

User Guide

optiPoint 500 economy optiPoint 500 basic optiPoint 500 standard optiPoint 500 advance

About these Operating Instructions

These Operating Instructions describe the use of the optiPoint 500 economy,

optiPoint 500 basic, optiPoint 500 standard optiPoint 500 advance telephones in conjunction with the HiPath 4000 Communication Server, Version 1.0 and Hicom 300 E/300 H, all Versions

They describe all functions you can use from your telephone. You may find that some functions you wish to use are not available on your telephone. This may be due to one of the following reasons:

The function has not been configured for your telephone - address any questions to Customer Support.

Your communications platform does not support this function - contact your Siemens sales representative to upgrade your system.

Important Notes

Never operate the telephone in an environment where there is a risk of explosion.

Only use Siemens accessories (Æ page 92). The use of other manufacturers’ accessories may be dangerous and will render the warranty and approval null and void.

Never open the telephone set or an add-on unit. If any problems arise, get in touch with System Support.

The telephone must not come into contact with abrasive liquids or liquids which are liable todiscolor it, such as tea, coffee, fruit juices or soft drinks.

Care of the telephone Æ page 96.

CE label

The CE symbol certifies compliance of this equipment with the EU directives.

Environmental label

This device has been manufactured in accordance with our certified environmental management system (ISO 14001). This process ensures that energy consumption and the use of primary raw materials are kept to a minimum, thus reducing waste production.

2

Basic Usage Instructions

Basic Usage Instructions

optiPoint 500

economy

basic

standard

advance

 

 

 

 

 

Function keys

12

12

12

19

 

 

 

 

 

Full-duplex handsfree function

-

-

9

9

 

 

 

 

 

Display illumination

-

-

-

9

 

 

 

 

 

Headset connection

-

-

-

9

 

 

 

 

 

USB interface

-

9

9

9

 

 

 

 

 

Interface for add-on equipment

-

9

9

9

 

 

 

 

 

Option bay

0

1

1

2

 

 

 

 

 

The optiPoint 500 economy basic/standard

 

 

 

 

 

/

 

 

 

 

 

 

 

 

Keys for telephone settings

 

 

Display

Fixed function keys

Handset

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Speaker for open

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

listening

 

 

 

 

 

 

 

 

 

 

 

 

Handsfree con-

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

versing micro-

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

phone

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(optiPoint 500 st

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Dialing

 

 

Key for scrolling to

Key for confirming

keypad

a function

functions

 

 

 

Permanently assigned function keys (example):

Variant:

Service Menu

Redial

Mailbox

Speaker

Call pickup

Call park

Disconnect

Show used line

Ringer cutoff

Privacy

Hold

Exclusive hold

*

*

*

*

*

Call pickup

Call park

Disconnect

Show used line

Ringer cutoff

[Line] own

[Line] own

[Line] own

3

Siemens Hicom 300 H, Hicom 300E User Manual

Basic Usage Instructions

optiPoint 500 advance control panel with optiPoint key modules

Keys for telephone settings

Display

Fixed function keys

Handsfree conversing micro-

phone

Handset

Speaker for open listening

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Shift

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

key for

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

second

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

key level

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Key

 

for

Key

 

for scrolling

 

 

 

 

Dialing

 

 

optiPoint 500 key module with

keypad

confirming

to functions

additional programmable keys

 

 

 

a function

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Permanently assigned function keys

 

 

 

 

 

 

 

for basic, enhanced, multiline and team functions (example):

Variant:

Service Menu

Redial

Mailbox

Speaker

Call pickup

Call park

Disconnect

Show used line

Ringer cutoff

Privacy

Hold

Exclusive hold

Line] other

Line] other

Line] other

Line] other

Line] other

Line] other

Line] other

*

*

*

*

*

Call pickup

Call park

Disconnect

Show used line

Ringer cutoff

Line] other

Line] other

Line] other

Line] other

Line] other

Line] other

Line] other

Line] other

Line] other

Line] other

* keyset configuration (Æ page 69) with line keys on the optiPoint 500 key module.

4

Basic Usage Instructions

Step by Step

 

 

C

 

I

 

D

 

Jor K

Service Menu

 

Speaker

 

Chef

 

Consultation?

 

Ringer pitch?

 

Callback?

 

Please dial?

>

How to use this user guide

The operating procedures are presented in a logical sequence in the colored column. The symbols used have the following meanings:

Lift the handset.

Replace the handset.

Enter number or code.

Press the setting keys on the telephone.

Press the key.

Press the key that is lit.

Press the key that is flashing.

The selection option is shown on the display. Confirm with key.

Look for the selection option.

Press keys

untilthe selection option appears on

the display.

 

 

Then confirm with key

.

Display

Line 1 contains instructions or acknowledgment messages, depending on the particular situation.

Line 2 contains selection options for functions, which you can confirm by means of. If the character ">" is visible on theright-hand side, therearefurther selection options, which can then be accessed using.

5

How to activate functions

Step by Step

Var. call forw. on?

Callback?

or

Dial again?

Service Menu

A;

or

Service Menu

Additional functions?

Display suppression?

Waiting call on/off

6

How to activate functions

... directly

Certain functions can be selected directly in the idle state, for example:

Make your selection withand confirm it with .

Other functions can be selected directly in certain call situations.

You dial a number but the other party is busy:

Confirm with

.

Make your selection with , confirm it with and dial another number.

... via the Service Menu

First press the Service Menu key. You are then offered a number of selection options. Example: suppressing the number display at the called party (Æ page 21):

Press the key.

Use the service code to switch to the Display Suppression function. The service codes are listed in the quickreference operating instructions (appendix).

Press the key.

Make your selection withand confirm it with .

Select again withand confirm with.

... using a function key

You can activate directly a Hicom function that you have saved on a key (Æ page 50), for example

Press the key. The function is executed.

How to activate functions

Step by Step

Which functions can be used?

Basic and enhanced functions

You can use all of the communication platform’s basic and enhanced functions that are offered in thedialog on the display, in the service menu and on the function keys.

Additional multiline and team functions

Æ page 69

These are configured by System Support. You can use the multiline and team functions in addition to the basic andenhanced-conveniencefunctions. A telephone with line keys is identifiable by the fact that your number and the numbers of your colleagues have been assigned to line keys. You have access to all lines and you can also make calls via several lines simultaneously.

The individual telephone can also be configured (as a keyset) for multi-line operation, for example, for use by nonteam members or by brokers who are in contact with clients on several lines simultaneously.

Additional executive/secretary functions

Æ page 86

These are configured by System Support. You can use the executive/secretary functions in addition to the basic and enhanced-convenience functions. A telephone with an executive/secretary configuration is identifiable by the executive or secretary line keys for direct calls to the executive or to the secretary’s office. An executive/ secretary telephone also has an intercept key, while a secretary’s telephone has a pickup and a deputy key.

7

How to activate functions

Step by Step

How to make best use of your telephone

No doubt you have colleagues or outside business associates to whom you make frequent calls. You can save a great deal of time and effort by storing

these numbers on keys (Storing a speed dialing number on a key Æ page 48).

Alltoo oftenthe number you have dialedis busy. But afterwards you are extremely busy and completely

forget to try calling it again. Our advice: make a habit of using the Callback function(Æ page 40).

8

Contents

Basic Usage Instructions . . . . . . . . . . . . . . . . . . . . . . 3

The optiPoint 500 economy/basic/standard. . . . . . . . . . . . . . . . . . . . . . . 3 optiPoint 500 advance control panel with optiPoint key modules . . . . . . 4 How to use this user guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

How to activate functions . . . . . . . . . . . . . . . . . . . . . 6

... directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

... via the Service Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

... using a function key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Which functions can be used? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Basic and enhanced functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Additional multiline and team functions . . . . . . . . . . . . . . . . . . . . . . . 7 Additional executive/secretary functions . . . . . . . . . . . . . . . . . . . . . . 7 How to make best use of your telephone . . . . . . . . . . . . . . . . . . . . . . . . 8

ØBasic and enhanced-convenience functions

Answering calls and Making calls . . . . . . . . . . . . 15

Answering a call with the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Answering a call via the speaker key (speakerphone) . . . . . . . . . . . . . . 15 Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Switching to speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Switching to the handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Using the call waiting function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Activating/deactivating call waiting . . . . . . . . . . . . . . . . . . . . . . . . . 17 Answering the waiting call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Using the mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Retrieval from mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Answering a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Deleting mailbox entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Terminating mailbox retrieval: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Using the mailbox function (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Incoming call on loudspeaker (voice calling) . . . . . . . . . . . . . . . . . . . . . 20 Activating/deactivating stop voice calling . . . . . . . . . . . . . . . . . . . . . . . 21 Answering a call on the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Activating/deactivating do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Malicious call holding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Dialing with the handset off-hook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Dialing with the handset on-hook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

9

Contents

Suppressing your number on called party’s display . . . . . . . . . . . . . . . 24 Direct call to a colleague via loudspeaker (voice calling) . . . . . . . . . . . . 24 Entering commands with tone dialing (DTMF suffix dialing) . . . . . . . . . 25

Calling several persons simultaneously . . . . . . . . 26

Making a second call (consultation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Alternating between two calls (toggling) . . . . . . . . . . . . . . . . . . . . . . . . 26 System-supported conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Setting up a conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Expanding the conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Transferring the conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 During the conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Using the switchover button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Using saved numbers to make calls . . . . . . . . . . . 34

Using a call list (missed calls) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Viewing the call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Dialing a number from the call log . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Deleting an entry from the call log. . . . . . . . . . . . . . . . . . . . . . . . . . 35 Saved number redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Last number redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Dialing with repertory keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Dialing with individual speed dialing numbers. . . . . . . . . . . . . . . . . . . . 37 Dialing with system speed dialing numbers . . . . . . . . . . . . . . . . . . . . . 37

Making project calls . . . . . . . . . . . . . . . . . . . . . . . . . 38

Setting up a project call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Call duration display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

If you do not get through... . . . . . . . . . . . . . . . . . . . . 40

Using the callback function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Storing a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Answering a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Rejecting a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Checking/cancelling saved callback requests . . . . . . . . . . . . . . . . . 41

Camping on a colleague’s call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Overriding a colleague’s call (intrude) . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Telephone settings . . . . . . . . . . . . . . . . . . . . . . . . . .

43

Adjusting the ringing tone volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Adjusting the ringing tone pitch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

10

Contents

Adapting the speakerphone function to the acoustics of your room. . . 44 Setting the volume of the alerting tone. . . . . . . . . . . . . . . . . . . . . . . . . 44 Backlit Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Adjusting the display contrast (only HiPath 4000) . . . . . . . . . . . . . . . . . 45 Adjusting the angle of the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Locking your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Selecting the language for user prompts (displays). . . . . . . . . . . . . . . . 47

Storing numbers, system functions

 

and timed reminders . . . . . . . . . . . . . . . . . . . . . . . . .

48

Storing a repertory dialing number on a key . . . . . . . . . . . . . . . . . . . . . 48 Storing a number for redialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Storing a caller’s number or a number that has been dialed . . . . . . 49 Storing any number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Saving individual speed dialing numbers . . . . . . . . . . . . . . . . . . . . . . . . 50 Saving a function on a key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Saving timed reminders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Checking the telephone . . . . . . . . . . . . . . . . . . . . . . 52

Checking its functionality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Checking the assignment of functions to keys . . . . . . . . . . . . . . . . . . . 53

Forwarding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . .

54

Using call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

54

Fixed forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

54

Variable forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

57

Activating and deactivating forwarding using switch. . . . . . . . . . . .

60

Automatic call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

60

Forwarding calls for a different terminal . . . . . . . . . . . . . . . . . . . . . . . .

61

Storing a destination for another

 

telephone/activating call forwarding . . . . . . . . . . . . . . . . . . . . . . . .

61

Storing a destination for fax, PC or busy/

 

activating call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

62

Checking/deactivating call forwarding

 

for another telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

63

Checking/deactivating call forwarding

 

for fax, PC or busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

63

Changing call forwarding for another terminal . . . . . . . . . . . . . . . . .

64

Using a different telephone

in the same way as your own . . . . . . . . . . . . . . . . . 65

Logging on to a different telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

11

Contents

Identifying yourself with PIN and dialing . . . . . . . . . . . . . . . . . . . . . 65 Identification with the chip card. . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Deactivating identification at the other telephone. . . . . . . . . . . . . . . . . 67

Relocating with the telephone . . . . . . . . . . . . . . . . 68

Disconnecting the telephone from its present station line . . . . . . . . . . 68 Reconnecting the telephone at the new station line. . . . . . . . . . . . . . . 68

ØMulti-line and team functions

Making multiline and team calls . . . . . . . . . . . . . . 69

Using line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

69

The different states of line key lamps . . . . . . . . . . . . . . . . . . . . . . .

70

Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

70

Taking calls on line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

71

Taking calls in the order offered . . . . . . . . . . . . . . . . . . . . . . . . . . .

71

Taking calls with priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

71

Activating/deactivating ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

72

Dialing with line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

73

Identifying the line used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

74

Alternating between different lines . . . . . . . . . . . . . . . . . . . . . . . . . . . .

74

Ending a call on a line key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

75

Adding another party to a line (conference) . . . . . . . . . . . . . . . . . . .

75

Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

75

Allowing override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

75

Preventing override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

76

Terminating a connection on a line key . . . . . . . . . . . . . . . . . . . . . .

76

Holding a call on a line key and picking it up again . . . . . . . . . . . . . . . .

77

Holding a call on a line key exclusively and picking it up again . . . . . . .

77

Picking up a held call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

78

Forwarding calls for lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

78

Storing and activating variable call forwarding for a line . . . . . . . . .

78

Storing and activating a fixed call

 

forwarding destination for a line . . . . . . . . . . . . . . . . . . . . . . . . . . .

79

Activating fixed call forwarding for a line (without storing) . . . . . . .

79

Cancelling the fixed call forwarding destination. . . . . . . . . . . . . . . .

80

Deactivating call forwarding for a line . . . . . . . . . . . . . . . . . . . . . . .

80

Taking calls for colleagues in a team . . . . . . . . . . . . . . . . . . . . . . . . . . .

81

Picking up a specific team call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

81

Having the number of the called station displayed . . . . . . . . . . . . .

82

Taking a call in a hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

82

Removing station from hunt group/adding station to hunt group . . . . .

82

Automatic parking and resumption of a call . . . . . . . . . . . . . . . . . . . . .

83

Manual parking and resumption of a call . . . . . . . . . . . . . . . . . . . . . . . .

83

12

Contents

Picking up a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Calling a team member directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 The lamp statuses of direct station selection (DSS) keys . . . . . . . . 84 Calling a direct station selection (DSS) user . . . . . . . . . . . . . . . . . . 85 Taking a call for a direct station selection (DSS) user . . . . . . . . . . . 85

ØExecutive/secretary functions

Making calls in an executive/secretary team . . . 86

Calling executive or secretary’s office. . . . . . . . . . . . . . . . . . . . . . . . . . 86 The lamp statuses of direct station selection (DSS) keys . . . . . . . . 86 Making a call to the executive/secretary . . . . . . . . . . . . . . . . . . . . . 86 Taking a call for the executive in the secretary’s office. . . . . . . . . . . . . 87 Taking a call for the executive during a call in progress . . . . . . . . . . 87 Extending a call to the executive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Forwarding calls directly to the executive . . . . . . . . . . . . . . . . . . . . . . . 88 Taking a call on the executive’s telephone . . . . . . . . . . . . . . . . . . . . . . 88 Taking calls for other executive/secretary teams . . . . . . . . . . . . . . . . . 89 Using second telephone for executive . . . . . . . . . . . . . . . . . . . . . . . . . 89 Activating/deactivating call waiting for executive . . . . . . . . . . . . . . . . . 90 Calling a messenger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Using the call signal function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Designating a deputy for the secretary . . . . . . . . . . . . . . . . . . . . . . . . . 91

ØAll about the telephone

Labeling, documentation and accessories. . . . . . 92

Labeling Key Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Attaching a Station Number Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Advice for users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Care of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Dealing with error messages on the display . . . . . . . . . . . . . . . . . . . . . 97 Who to contact if a problem occurs . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

13

Contents

ØQuick-reference operating instructions (appendix)

14

Answering calls and Making calls

Step by Step

 

 

 

 

 

 

 

Answering calls and Making calls

 

 

 

 

Answering a call with the handset

 

 

 

 

The telephone rings. The caller is displayed.

 

 

 

C Lift the handset.

 

 

 

 

Ending a call:

 

 

 

I Replace the handset.

 

 

 

 

Answering a call via the speaker key

 

 

 

 

(speakerphone)

 

 

 

 

The telephone rings. The caller is displayed.

 

 

 

 

Press the key. The lamp lights up.

 

Speaker

 

 

 

 

 

 

You are in speakerphone mode.

 

 

 

 

 

 

 

 

(Note: optiPoint 500 economy/basic does not have a mi-

 

 

 

 

crophone.)

 

 

Jor K Increase or decrease the volume. Keep pressing the

 

 

 

 

keys until the desired volume level is set.

 

 

 

 

Ending the call:

 

 

 

 

Press the key. The lamp goes out.

 

Speaker

 

 

Notes for speakerphone mode:

Tell the called party that you are using speakerphone.

The speakerphone conversing equipment works best at low volume settings.

The ideal distance between yourself and the telephone for speakerphone conversing is approx. 20 inches.

15

Answering calls and Making calls

Step by Step

 

Speaker

 

Speaker

 

Speaker

and I

 

 

C

16

 

Open listening

You can allow other persons in the room to listen in on the call. Always inform the other party that you are switching to the speaker.

Precondition: You are making a call with the handset.

To activate:

Press the key. The lamp lights up.

To deactivate:

Press the key. The lamp goes out.

Switching to speakerphone

This function is not available with the optiPoint 500 economy/basic.

Precondition: You are making a call with the handset.

Hold the key down and replace the handset. Then release the key and continue the call.

Switching to the handset

Precondition: You are on the phone in speakerphone mode.

Lift the handset. Continue the call.

Answering calls and Making calls

Step by Step

Service Menu

;:

or

Switches?

Call waiting

and

Activate?

or

Deactivate?

Waiting call

Disconnect

or I C

Using the call waiting function

When you are expecting an important call, you should activate the call waiting function. A waiting call is signaled toyou ifyouare onthe phone. Youcan then either accept or disregard the waiting call.

Activating/deactivating call waiting

Press the key. The lamp lights up.

Enter the service code.

Select and confirm.

Select and confirm.

Confirm.

Answering the waiting call

Precondition: You are on the phone. Call waiting is activated.

You hear the alerting tone. The lamp flashes.

The caller hears ringing tone as though you were free. Press the key. You are connected to the second caller. The first party is placed on hold.

Ending the waiting call, resuming the first call:

Press the key.

Replace the handset and lift it again.

17

Answering calls and Making calls

Step by Step

 

Mailbox

 

Jones

Call

Jones

Call

Waiting call

 

18

 

Using the mailbox

Callers who dialed your number during your absence can leave a callback request in your mailbox.

Youwill also find mail server voice/fax messages in your mailbox (if this facility is available).

Retrieval from mailbox

The lamp is list if there are new entries in the mailbox. Press the key.

The first entry is displayed. Keep pressing the mailbox key to see the other messages.

Meaning of the display:

"Call" = callback request

for example, from Mr. Jones

Answering a callback request

The callback request is displayed.

Select and confirm.

The user is called.

Answering calls and Making calls

Step by Step

Delete?

Mailbox

Reminder:

C

I

Deleting mailbox entries

The required entry is displayed.

Select and confirm.

You cannotdelete (new) voicemessages that you have not played back entirely. You can jump tothe end of a message by entering 66. This designates the message as "old", thereby making it deletable.

Terminating mailbox retrieval:

Press the key. The lamp goes out.

Entries remain in the mailbox until you delete them.

Using the mailbox function (optional)

Users with a mailbox (HiPath Xpressions) can use it by calling the messaging extension, for example, set up call forwarding types and check available messages. Spoken user prompting directs you to all available functions. If call forwarding is active, the messaging extension is shown on the display. Information on call forwarding can be found on Æ page 54.

Timed reminders

Precondition: You have saved a timed reminder

(Æ page 51). When the saved time has been reached: The telephone rings.

Lift the handset. The time of the reminder is displayed.

Replace the handset.

If you do not lift the handset, the telephone rings several more times and "Timed reminder" is displayed before the reminder is canceled.

19

Answering calls and Making calls

Step by Step

Incoming call on loudspeaker (voice calling)

A colleague addresses you directly over the speaker. The speakerphone mode is automatically activated (not with optiPoint 500 economy/basic).

Answering via speakerphone is immediately possible. or C Lift the handset and reply.

You can address the colleague directly (Æ page 24).

20

Answering calls and Making calls

Step by Step

Service Menu

;<

or

Switches?

Voice call protect?

and

Activate?

or

Deactivate?

H eadset

Headset

Activating/deactivating stop voice calling

You can prevent other persons from making direct calls to you. Any attempt to address you directly via the loudspeaker will be changed to a normal call.

Press the key. The lamp lights up.

Enter the service code.

Select and confirm.

Select and confirm.

Confirm.

Answering a call on the headset

Precondition: Your optiPoint 500 basic or standard needs to be equipped with the optiPoint acoustic adapter. The optiPoint 500 advance already has a headset connection. The headset is connected. The headsetkey has been configured.

The lamp flashes when a call is received.

Press the key to answer the call.

Ending the call:

Press the key. The lamp goes out.

Activating/deactivating do not disturb

If you do not wish to receive incoming calls, you can activate the do not disturb function. Internal callers then hear busy tone, while external callers are forwarded to the attendant. System Support can also set up destinations for forwarding internal and external calls, such as to your mailbox.

Precondition: System Support has enabled the do not disturb function for all HiPath 4000 users in your system.

21

Answering calls and Making calls

Step by Step

Service Menu

;;

or

Switches?

Do not disturb?

and

Activate?

or

Deactivate?

Service Menu

A<

or

Additional functions?

Call tracing?

22

Press the key. The lamp lights up.

Enter the service code.

Select and confirm.

Select and confirm. The display indicates whether the do not disturb facility has been activated or deactivated.

Confirm.

If do not disturb is active, you hear an alerting tone when you lift the handset.

The attendant can override the do not disturb function to speak to you.

If System Supporthas disabled the donot disturb facility for the HiPath 4000system, theoption "do not disturb" does not appear in the Service Menu.

Malicious call holding

You can trace a malicious external caller. The caller’s number can be registered during the call or for up to 30 seconds after the call. Do not replace the handset.

Press the key. The lamp lights up.

Enter the service code.

Select and confirm.

Select and confirm.

If malicious call holding was successful, your network carrier will have the saved data. Contact System Support!

Making calls

Step by Step

Making calls

Dialing with the handset off-hook

C Lift the handset.

EInternal: Enter the number.

External: Enter the external code and the number.

The called party is busy or does not answer:

I Replace the handset.

Dialing with the handset on-hook

EInternal: Enter the number.

External: Enter the external code and the number.

The called party answers. The call is on your speaker:

C Lift the handset.

or When handset is on-hook: speakerphone (This function is not availiable for the optiPoint 500 economy/basic).

The called party is busy or does not answer:

Speaker

Press the key. The lamp goes out.

23

Making calls

Step by Step

Service Menu

A;

or

Additional functions?

Display suppression?

and

E

Voice calling

E

C

or

24

Suppressing your number on called party’s display

Suppression of the number indication only applies to the next call and is not saved together with the redial function.

Press the key. The lamp lights up.

Enter the service code. Dial tone can be heard.

Select and confirm.

Confirm. Dial tone can be heard.

Enter the other party’s number. If the call is answered, your number does not appear on the called party’s display.

Direct call to a colleague via loudspeaker (voice calling)

You can make a direct call to an internal HiPath 4000 or Hicom 300 E/H user via the loudspeaker in his or her telephone.

Precondition: Your telephone has a "voice calling" key.

Press the key.

Enter the number.

Wait for voice calling tone.

Lift the handset and speak to the other party.

If the handset is on-hook: handsfree conversing.

If the called party has activated the stop voice calling facility (Æ page 21), he or she receives voice calling as a normal call.

Making calls

Step by Step

Service Menu

A:

or

Additional functions?

DTMF suffix dialing?

Entering commands with tone dialing (DTMF suffix dialing)

This feature is not applicable for UK and other countries using tone dialing (default).

After dialing a number, you can set tone dialing to activate equipment - such as an answering machine or an automatic information or switching system - by dialing commands in DTMF mode

(DTMF = dual-tone multifrequency dialing).

Press the key. The lamp lights up.

Enter the service code.

Select and confirm.

Select and confirm.

You can now enter commands with keys 0 to 9, the star key and the pound key.

DTMF mode is deactivated as soon as the connection is cleared down.

The "DTMF suffix dialing" display may appear after you enter the number, depending on the PBX configuration. You can then proceed to enter commands as soon as you have dialed a number.

25

Calling several persons simultaneously

Step by Step

Consultation?

E

Release and return?

Toggle?

Release and return?

26

Calling several persons simultaneously

Making a second call (consultation)

During a call in progress you can set up a second call, for example, to obtain information. The first party is placed on hold.

Confirm.

Make your call to the second party.

Release the second call – return to the first call:

Confirm.

Alternating between two calls (toggling)

Precondition: You have either made a second call (see above) or taken a waiting call (Æ page 17) during a call in progress.

To switch to the waiting party:

Select and confirm.

Release the present call – return to the other call:

Select and confirm.

Calling several persons simultaneously

Step by Step

Conference?

Setting up a conference call:

Confirm.

An alerting tone indicates that all threeusers have been interconnected to form a conference circuit.

System-supported conference

Ina system-supportedconferenceyoucan includeup to 8 internal and external users. Users with system telephones can execute or use all of the following functions. ISDN telephones and external users are passive users - they can only be included in an existing conference.

You can include users and conferences from a distant system in your conference. The distant users canset up and extend their own conference. The members of this conference are included in your conference. But they cannot execute or use the following functions.

The followingfunctions are supported for allconference members with a system telephone:

Setting up a conference when calling a user or receiving a call or making a consultation call or receiving a second call.

Accepting a waiting call and including the caller in the conference.

Toggling between the conference and a consultation call or waiting call.

Holding a consultation call during a conference and adding it to the conference.

Interconnecting conference members from two independent conferences via a distant network.

Putting the conference on hold, if line keys are installed.

Receiving overview of all conference members.

Transferring the conference to a new user.

The functions listed above can be carried out by all conference members at the same time.

27

Calling several persons simultaneously

Step by Step

Setting up a conference

 

 

 

 

 

 

You can set up a conference from any of the following

 

 

 

 

 

 

types of connection:

 

 

 

 

 

 

single call

 

 

 

 

 

 

consultation call

 

 

 

 

 

 

waiting call

 

 

 

 

 

 

Starting a conference from a single call

 

 

 

 

 

 

You want to set up a conference.

 

 

 

 

 

 

You receive a call.

 

 

 

 

 

 

or

 

 

 

 

 

 

E You call another user.

 

 

 

 

 

 

Select and confirm.

 

Start conference?

 

 

 

 

 

 

 

E Call the second user.

 

 

 

 

 

 

Announce that a conference is to be set up.

 

 

 

 

 

 

Confirm.

 

Conference?

 

 

 

 

 

 

 

 

You will receive the message "1 is your position".

 

 

 

 

 

 

This question will then be displayed.

 

Conf.

1-2-3

 

 

Add on to conference?

 

 

 

 

 

 

 

 

 

Setting up a conference from a consultation call

 

 

 

 

 

 

You are connected to one user and call a second user.

 

 

 

 

 

 

Confirm.

 

Consultation?

 

 

 

 

 

 

 

 

E Call the second user. The second user answers, you an-

 

 

 

 

 

 

nounce the conference.

 

 

 

 

 

 

Select and confirm.

 

Conference?

 

 

 

 

 

 

 

 

 

You will receive the message "1 is your position".

 

 

 

 

 

 

Setting up a conference from a waiting call

 

 

 

 

 

 

You are connected to one user and receive another call.

 

 

 

 

 

 

An alerting tone is audible. The lamp flashes. Press the

 

 

Waiting call

 

 

 

 

 

 

 

 

 

key. You are connected to the waiting caller. The other

 

 

 

 

 

 

 

 

 

 

 

 

party is placed on hold.

 

 

 

 

 

Select and confirm.

 

Conference?

 

 

 

 

 

 

 

 

 

You will receive the message "1 is your position". All

 

 

 

 

 

 

members are interconnected in a conference circuit.

28

Calling several persons simultaneously

Step by Step

Add on to conference?

E

Conference?

Return to conference?

Consultation?

E

Conference?

or

Toggle?

or

Release and return?

Expanding the conference

Any member of the system conference can expand the conference by

calling another user and adding this person to the conference

adding a user to the conference from a consultation call

accepting a waiting call and adding the caller to the conference.

Calling and adding another user

You intend to call anotheruser and to add this person to the conference.

Select and confirm.

Call the new user.

Announce the conference.

Confirm.

The user is added to the conference.

If the new user does not answer:

Confirm.

Expanding the conference from a consultation call

You wish to make a consultation call during the conference.

Select and confirm. The conference is placed on hold.

Call a user. Make the consultation call.

Select and confirm to add the user from the consultation call to the conference.

Switch between the conference and the consultation call.

Select and confirm to release the consultation call and return to the conference.

29

Calling several persons simultaneously

Step by Step

Waiting call

Conference?

or

Toggle?

or

Release and return?

Consultation?

E

or

Add on to conference?

E

Transfer conference?

I

30

Accepting a waiting call and adding it to the conference

If you receive a waiting call during the conference (call waiting function is activated), you can add this user to the conference.

An alerting tone is audible. The lamp flashes. Press the key. You are connected to the waiting caller. The conference is placed on hold.

Select and confirm to add the waiting caller to the conference.

Switch between the conference and the waiting caller.

Select and confirm to release thewaiting call and return to the conference.

Transferring the conference

Any member can transfer the conference to a nonmember called using the consultation or expand conference functions. Thenew user is not yet a member of the conference. The conference cannot be transferred to a caller whose call is answered by a member using the Call Waiting function.

You are taking part in a conference.

Select and confirm. The conference is placed on hold.

Call a user.

Select and confirm.

Call a user.

Announce that you are transferring the conference.

Select and confirm.

You are disconnected from the conference.

Replace the handset.

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