SATO iGT400 Series Instruction Manual

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Safety precautions

This chapter describes safety measures in using the printer.

Please read carefully before using the printer.

▲About the pictograms

This instruction manual uses various pictograms so that you can operate the printer safely, and prevent damage or injury. The indications and meanings are as follows. Please understand the description before reading the instruction.

It indicates a case where neglecting this indication and erroneous use may

lead to death or serious injuries.

It indicates a case where neglecting this indication and erroneous use may

lead to injuries or only to property damage.

The sign means “what to be careful about.” Specific point to be careful about is described

in the sign (the sign on the left cautions for electric shock).

This sign means “what must not be done.” The specific prohibited point is described in or

near the sign (the sign on the left prohibits disassembly).

The sign means “what must be done.” The specific point to heed is described in the sign

(the sign on the left tells you to pull out the plug from the outlet).

Warning

Caution

Examples of the indications

Warning

• Do not put it in unstable places such as

shaky table, slanting or vibrating place.

It may cause the equipment to drop or

fall, leading to injuries.

• Do not put containers such as a vase or

glass, holding water or chemicals, or small

metals around the printer. In case water

should be spilled or a metal should fall

inside, immediately turn off the power,

pull out the plug of the power cable from

the outlet, and contact a sales outlet,

dealer, or service center. In this case,

continued use of the printer may cause a

fire or electric shocks..

■Do not put it in an unstable place

■Do not put containers holding water, etc.

• Do not insert or drop anything metallic or

flammable into the openings of the printer

(the cable outlet or mounting hole of the

memory cartridge). In case a foreign

object should get inside, immediately turn

off the power, pull out the plug of the

power cable from the outlet, and contact a

sales outlet, dealer, or service center. In

this case, continued use of the printer may

cause a fire or electric shocks.

• Do not use any other voltage but the

specified power voltage (AC240V).

Otherwise, it may cause a fire or electric

shocks.

■Do not put foreign objects inside

■Use it only in the specified voltage

First edition: August 1, 2004 Q00937000

2004 Sato Corporation

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Warning

• Be sure to connect the ground cable to the ground of the printer. If the ground cable is not connected, the printer may cause electric shocks.

• Do not damage, break, or process the power cable. Also, putting heavy objects on it, heating or pulling it may damage the power cable and cause a fire or electric shocks.

• When the power cable is damaged (exposure of cable conductors, disconnection, etc.), contact a sales outlet, dealer, or service center. In this case, continued use of the printer may cause a fire or electric shocks.

• Do not process, forcibly bend, twist, or pull the power cable. If you keep using it, it may cause a fire or electric shocks.

• When the printer is dropped or damaged, immediately turn off the power, pull out the plug of the power cable from the outlet, and contact a sales outlet, dealer, or service center. In this case, continued use of the printer may cause a fire or electric shocks.

■Be sure to ground

■How to handle the power cable

■When it is dropped or damaged

• If abnormality such as smoke or peculiar smell from the printer should occur, continued use of the printer may cause a fire or electric shocks. Immediately turn off the power, pull out the plug of the power cable from the outlet, and seek service from a sales outlet, dealer or service center. Customers should never try to fix it on their own, because it is dangerous.

• Do not disassemble or alter the printer. It may cause a fire or electric shocks. Ask a sales outlet, dealer, or service center for checking, adjusting, or repairing the inside of the printer.

• Do not insert a hand or objects to the cutter. It may cause injuries.

• The head cleaning liquid is flammable. Never heat it or throw it in fire.

• Keep it out of children’s reach to avoid accidental consumption. Should this occur, consult a doctor immediately.

■

Do not use the printer when it is in trouble

■Do not disassemble it

■Cutter

■Handling head cleaning liquid

Caution

• Do not put the printer in a humid or condensing place. If condensation forms, immediately turn off the power, and do not use it until the condensation disappears. If you use it with condensation, it may cause electric shocks.

■Avoid humid storage areas

• When moving the printer, be sure to pull out the plug of the power cable from the outlet, and check that the external cable has been disconnected. Moving the printer with the cable connected may damage the cables, and cause a fire or electric shocks.

• Do not move the printer with the paper set. The paper may fall, leading to injuries.

• When putting the printer on the floor or a table, be careful not to catch your foot or fingers under the printer.

■When moving the printer

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Caution

• Do not operate the power switch or handle the power cable with a wet hand. Operating or handling with a wet hand may cause electric shocks.

• Do not put heating equipment close to the power cable. Otherwise, the coating of the power cable may melt and cause a fire or electric shocks.

• When pulling out the power cable from the outlet, be sure to hold the plug. Pulling it out by holding the power cable may result in exposure of the cable conductor or disconnection, and cause a fire or electric shocks.

• When opening/closing the cover, beware of getting your fingers caught. Also, hold the opening/closing cover well so that it may not slip and fall.

• After printing, the printer head is hot. When replacing paper or cleaning immediately after printing, be careful not to burn yourself.

• Touching the edge of the printer head may cause injuries. When replacing paper or cleaning, be careful not to hurt yourself.

• Beware of injuries, burn injuries, or electric shocks when replacing the printer head.

■Power supply

■Power cable

■Cover

■Printer head

• When opening/closing the printer head, be careful not to catch any other foreign objects but paper. It may cause injuries or damage to the printer.

• When setting the roll paper, be careful not to catch your fingers between the paper and the feed.

• Be careful not to hurt yourself when detaching the back cover of the fanfold through hole and attaching it.

• Simplified cutter is structured as a blade. Be careful not to cut yourself.

• If the printer is not used for extended periods of time, disconnect the power cable for safety.

• When maintaining or cleaning the printer, first disconnect the power cable for safety.

■Opening/closing the printer head

■Setting the paper

■During extended periods of non usage

■Simplified cutter

■Maintaining/cleaning

（1） （2） （3）  （4） 

Reproduction of a part or the whole of this manual without permission is prohibited.

The content of this manual may be changed without prior notice.

The content of this manual has been prepared with utmost care, but if you find any suspicious points,

errors, or omissions, please contact the sales outlet or dealer from which you bought the product.

This equipment is a Class B information technology equipment based on the standards of the Voluntary

Control Council for Interference by Information Technology Equipment (VCCI). Although this equipment

is for use in home environment, if it is used close to a radio or television set, it may cause poor

reception.

Handle it properly in accordance with the content from the instruction manual.

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Notes on installation and handling

When installing and handling the printer, note the following points.

▲Installation Tips

Place the printer in a level place

If installed in a rough

or slanting place,

quality printing will not

be available. It may

cause malfunction and

shorten the life of the

printer.

Do not place it near cranes or compressors

Equipment using large capacity of electricity, such

as cranes and pressing machines, may cause

electric noise or undervoltage. Since it may cause

malfunction, do not place this

product near that kind of

equipment.

Use a stable platform

Use a stable platform.

Also, do not carry the

printer with the roll

paper set, and do not

rock the printer.

Avoid high heat and humidity

Do not install it in a place

where it is high in

temperature and humidity.

High temperature and

humidity may cause

malfunction.

Avoid direct sunlight

Since this product is

installed with optical

sensors, direct sunlight

may cause erroneous

operation. Ensure that the

cover is closed when

printing.

Avoid dust

Dust may deteriorate the

quality of printing.

It may not only cause

malfunction but shorten

the life of the printer.

When installing this product, note the following points.

Always connect the ground cable

If there is not a grounding facility, please have it

installed.

Supply electricity from the source

Do not supply electricity from the same power

source as electric appliances, which consume a

lot of power, such as a heater or refrigerator, or a

power source nearby. It may cause malfunction

due to undervoltage of the

power supply.

This product requires the alternator of AC240V.

▲Power supply

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Accessory box

Printer

Cushion

Box

Unpacking the printer

This section describes the contents of the product.

First, unpack the printer and check the contents.

* The shape of cushioning material (cushion holding the printer)

may be different.

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Global warranty documents

Cleaning set

Instruction manuala (this

booklet) and setup guide

Head cleaning sheet

(wrapping sheet)

Maintenance guide and

List of service centers

Two-pole adaptor

Power cable

Labels and ribbon for testing

Guarantee

Instruction

manual

Setup guide

Setup and Documentation

CD-ROM

Attached when the ribbon is paper tube winding type (optional).

Included Accessories

When opening the box, check if the following accessories are complete.

If there is anything lacking, please inquire the sales outlet or dealer you bought the product from.

For malfunction under normal use, this product will be repaired

free of charge for six months from the date of delivery. When

requesting repairs, user registration by the attached warranty is

required. Keep the warranty carefully. Please note that we will

charge for repairs, if lost.

▲Keep the warranty and the box

Additionally, please retain the printer packing box and

cushioning material. You will be required to package this product

in this box when you ask us for a repair.

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Names of various parts

▲Printer main body

Operation panel

There are a display to show messages, two buttons for operation, and five LEDs showing the condition of the printer.

Operation panel cover

There are various operation buttons, adjusting volumes, etc. inside.

Roll paper feeder

Roll guide lever

Roll guide

Main cover

Front cover

Ribbon take-up reel

Front cover

Power switch

Used to turn on/off the power. Pushing the I side turns on the power, and pushing the ○ side turns off the power.

Head close lever

Ribbon feeder

Head open lever

Head pressure adjustment knob

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Mini LAN interface card (optional)

AC input power terminal (Power supply connector)

Insert the power cable to supply power to the printer.

Interface card (optional)

Select one from IEEE 1284, fast RS-232C, USB, LAN, and wireless LAN.

EXT connector (optional)

External signal interface

Power cable hook

A groove for hooking the power cable.

How to remove the cable cover

Press the catch of the cable cover, slide it sideways, and remove.

Cable cover

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Head close lever

Label guide handle

Head open lever

Fanfold cover

Label guide

Maintenance screw

Stopper screw

Label guide handle

Label damper

Paper sensor

Label damper stopper

Memory cartridge

Tilt the knob of the memory cartridge cover inside and remove the memory cartridge cover. For details, see “Attaching and removing the memory cartridge.” → Page 88

Printer head (consumable)

The component that transfers heat to the ribbon or media for printing. Maintain periodically.

Platen roller (consumable)

Feeds the paper. Maintain periodically.

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Screwdriver for adjusting the volume

▲Operation panel

Icons, operation messages, and error messages are displayed.

LED

The status of the printer is shown.

POWER

Lights up when the power is on.

ONLINE

Lights up when communication is available. Flashes when communication fails.

STATUS

When an error occurs, it lights up and flashes. When the printer is receiving/sending data, the Status LED flashes.

LABEL

When a paper error occurs, this indicator lights up and flashes.

RIBBON

When a ribbon error occurs, this indicator lights up and flashes.

・・・ 

Operation buttons

The status of the printer is shown.

FUNCTION

With each setting mode, you can return to the mode selection screen.

In each setting mode, values are input, and the cursor moves.

ENTER

Confirms the choice of a selection or value.

CANCEL

Cancels printing data. In each setting mode, you can return to the previous setting item.

Display

Icons, operation messages, and error messages are displayed.

LINE button

For switching between start/stop of printing and on/off of data receiving/sending.

FEED button

For feeding of paper. When it is pressed once, equivalent of a sheet of paper is sent out. *There are times when the paper is not aligned to

the proper position, such as when the power is turned on or the paper is set. At this time, always press the FEED button to align the paper to the proper position.

Adjustment volume

Volume for service adjustment. Unless otherwise specified, do not change it.

Buzzer volume

For buzzer volume adjustment

PITCH

For adjusting print position

OFFSET

For adjusting the stop positions of the cutter, peeling, and tear off.

DARKNESS

For adjusting printing density.

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Feeding direction

Front side

Back side

Front side

Back side

3 mm 1.5 mm

Front side

Back side

Folding perforation

I-mark

Folding perforation

I-mark

Front side

Back side

Setting the paper

This printer can print on roll paper and fanfold paper.

The method of setting paper is different with roll paper and fanfold paper.

This printer provides appropriate printing by detecting the I-mark.

For printing with this printer, please use our products.

Do not use other paper than the international standards.

Roll paper

Fanfold paper

Label

Cardboard

Label

Cardboard

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Setting roll paper

Lift up the main cover.

As you pull down the roll guide lever, move the roll guide to the edge, and tilt it. Set the paper to the roll paper feeder. Raise the roll guide and adjust it so that the roll will not move.

Lower the head-open lever (purple)( ). The printer head will open.

Main cover

Printer head

Roll guide

Head-open lever (purple)

Roll paper feeder

Roll guide lever

Roll guide Roll guide lever

When opening the main cover, open it fully to the top so that it will not close after it is opened half way.

Caution

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Loosen the label guide knob and set it forward. Pull up the label damper.

Pass the paper under the label guide and paper sensor. When the knob of the label damper is pulled forward, the label damper will return to the original position.

Label guide knob Label damper

Label guide

Label damper

Paper sensor

Label damper

• Immediately after printing, the printer head and the surrounding area are hot. When you replace the paper immediately after printing, be careful not to burn yourself.

• If you touch the edge of the printer head with bare hands, you may be injured.

Caution

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Loosen the label guide knob, and adjust the slide guide so that it lightly touches the edge of the paper, and fasten the label guide knob tightly.

Turn the head close lever (purple / CLOSE ) in the direction of the arrow, and close the printer head. Close the printer head tightly until it locks.

Close the main cover.

Label guideLabel guide knob

Printer head Head close

lever

• When closing the main cover, be careful not to have your fingers caught.

Caution

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Basically, this printer is adjusted so that quality printing is obtained with no adjustment, but depending on the width of the paper to use, there may be cases where quality printing is not obtained.

▲Adjusting for the paper width

Adjust by turning the head pressure knob to the scale marks of the head pressure balance for the paper width.

The scale marks of the head pressure balance for paper widths are just guides. If quality printing is obtained, do not adjust the pressure.

How to adjust for the paper width

Scale marks of the

head pressure balance

Paper width

25〜42mm 42〜59mm 59〜78mm 78〜95mm

95〜131mm

Head pressure knob

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Align the stack of fanfold paper to the factory-imprinted line that is visible when the back cover is laid down flat.

Setting fanfold paper

Remove the screw to the back cover. Keep the screw so that it will not be lost.

Tilt the back cover as shown in the figure. Load the fanfold paper up to 20 cm or less.

Lift up the main cover. Do as described in Step 1 of “Setting roll paper.”

When placing the fanfold paper behind the printer

Back cover screw

Back cover

Fanfold paper

Back cover

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Pass the paper from behind to the roll paper feeder. Adjust the roll guide so that it slightly touches the side of the paper and that the paper will not move.

Loosen the label guide knob and set it forward. Pull up the label damper.

Roll guide

Roll paper feeder

Label damperLabel guide knob

Head open lever (purple)

Printer head

Lower the head open lever (purple / OPEN). The printer head will open.

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Loosen the label guide knob, and adjust the slide guide so that it lightly touches the edge of the paper, and fasten the label guide knob tightly.

Turn the head close lever (purple / CLOSE ) in the direction of the arrow, and close the printer head. Close the printer head tightly until it locks.

Pass the paper under the label guide and paper sensor. When the knob of the label damper is pulled forward, the label damper will return to the original position.

• Immediately after printing, the printer head and the surrounding area are hot. When you replace the paper immediately after printing, be careful not to burn yourself.

• If you touch the edge of the printer head with bare hands, you may be injured.

Label guide knob

Head close lever

Printer head

Label damperPaper sensor Label guide

Caution

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Close the main cover. Do as described in Step 8 of “Setting roll paper.”

When closing the main cover, be careful not to have your fingers caught.

Lift up the main cover. Do as described in Step 1 of “Setting roll paper.”

Remove the screw to the fanfold cover. Keep the removed fanfold cover and the screw so that they will not be lost.

When placing the fanfold paper under the printer

Lower the head open lever (purple / OPEN). The printer head will open.

Caution

Fanfold cover screw

Fanfold cover

Printer head Head open lever

Fanfold cover loading slot

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Set the stack of fanfold paper straight to the fanfold loading slot.

Loosen the label guide knob and set it forward. Pull up the label damper.

Pass the paper through the fanfold loading slot.

Fanfold paper Fanfold paper

Label damperLabel guide knob

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Pass the paper under the label guide and paper sensor. Pull the label damper knob, and the label damper will return to its original position.

Loosen the label guide knob, and adjust the slide guide so that it lightly touches the edge of the paper, and fasten the label guide knob tightly.

Turn the head close lever (purple / CLOSE ) in the direction of the arrow, and close the printer head securely until it is locked.

• Immediately after printing, the printer head and the surrounding area are hot. When you replace the paper immediately after printing, be careful not to burn yourself.

• If you touch the edge of the printer head with bare hands, you may be injured.

Caution

Label guide Label damper

Label guide knob

Printer head

Head close lever

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Lift up the main cover. Do as described in Step 1 of “Setting roll paper.”

Lower the head open lever (purple / CLOSE ). The printer head will open. Do as described in Step 2 of “Setting roll paper.”

Setting carbon ribbon

For the carbon ribbon for this printer, please use our genuine products. Do not use other carbon ribbons than the international standards.

Put in a carbon ribbon in the ribbon feeder. Push it inwards all the way. (Ensure that the roll is in the right direction.)

Carbon ribbon Ribbon feeder

Direct winding

Close the main cover. Do as described in Step 8 of “Setting roll paper.”

When closing the main cover, be careful not to have your fingers caught.

Caution

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Check that the knob of the ribbon winding unit is pushed to the back.

Set the paper. Do as described in 3 to 6 of “Setting roll paper.”

Pass the carbon ribbon from the ribbon feeder under the printer head to the ribbon winding unit. Affix the carbon ribbon directly to the grip sheet that is on the ribbon winding unit, and wind it several times in the direction of the arrow. Check from sideways that the carbon ribbon is set according to the figure below.

Carbon ribbonGrip sheet Printer head

• Immediately after printing, the printer head and the surrounding area are hot. When you replace the paper immediately after printing, be careful not to burn yourself.

• If you touch the edge of the printer head with bare hands, you may be injured.

Caution

Knob

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Pull the knob of the ribbon winding unit forward, hold the wound carbon ribbon, and pull it out. For each carbon ribbon used, ensure that the wound carbon ribbon is removed. When removing the carbon ribbon, the ink may adhere to the hand.

▲How to remove the carbon ribbon

Turn the head close lever (purple / CLOSE ) in the direction of the arrow, and close the printer head. Close the printer head tightly until it locks.

Printer head

Head close lever

Close the main cover. Do as described in 8 of “Setting roll paper.”

When closing the main cover, be careful not to have your fingers caught.

Caution

Knob

Carbon ribbon

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Lift up the main cover. Do as described in Step 1 of “Setting roll paper.”

Lower the head open lever (purple / CLOSE ). The printer head will open. Do as described in Step 2 of “Setting roll paper.”

Put in a carbon ribbon in the ribbon feeder. Push it inwards all the way. (Ensure that the roll is in the right direction.)

Carbon ribbon

Ribbon feeder

Set the ribbon core to the ribbon winding unit.

Ribbon core

Ribbon winding unit

For paper tube winding, the ribbon-winding shaft must be replaced (charged).

Paper tube winding (factory option)

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Pass the carbon ribbon from the ribbon feeder under the printer head to the ribbon winding unit. Affix the carbon ribbon to the ribbon core with tape, wind it several times in the direction of the arrow. Check from sideways that the carbon ribbon is set according to the figure below.

Set the paper. Do as described in Steps 3 to 6 of “Setting roll paper.”

Turn the head close lever (purple / CLOSE ) in the direction of the arrow, and close the printer head. Close the printer head tightly until it locks.

• Immediately after printing, the printer head and the surrounding area are hot. When you replace the paper immediately after printing, be careful not to burn yourself.

• If you touch the edge of the printer head with bare hands, you may be injured.

Caution

Ribbon core

Printer head

Carbon ribbon

Printer head

Head close lever

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Adjusting paper sensor

Open the main cover. Do as described in 1 of “Setting roll paper.”

Slide the sensor unit and adjust the position of the paper sensor.

Close the main cover. Do as described in 8 of “Setting roll paper.”

When closing the main cover, be careful not to have your fingers caught.

Paper sensor

Caution

Basically, adjustment is not necessary.

Close the main cover. Do as described in Step 8 of “Setting roll paper.”

When closing the main cover, be careful not to have your fingers caught.

Caution

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Setting up optional accessories

Set the paper. Do as described in Steps 2 to 6 of “Setting roll paper.”

Lift up the main cover.

Cutter type (factory option)

Set the front edge of the paper on the platen roller, and close the printer head.

Pull the lock lever, and open the upper blade of the cutter.

Main cover

Upper blade of the cutter

Paper

Lock lever

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Close the upper blade of the cutter, and lock the lock lever.

Close the main cover. Do as described in Step 8 of “Setting roll paper.”

Adjusting cutting position

▲Cutting labels

For the cutting position in using labels, the regular cutting position will be between labels (where

there is only the mounting sheet).

Caution

Label

Mounting sheet

Cutting position

• Do not put a hand or an object in the cutter. Accidents can occur.

• The cutter is a structured blade. Be careful not to cut yourself.

Upper blade of the cutter

Paper

Lock lever

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１２３−４５６ １２３−４５６

Replacing the cutter

As the cutter is used, the sharpness will be lost and the cutting surface will be fluffy.

When it becomes like this, the cutter unit must be replaced.

In this case, contact a sales outlet, dealer, or service center.

Perforation

(Fig. 1) (Fig. 2)

25 mm

4 mm

Folding perforation

The following items are the capacity of the cutter concerning the paper to use. Check before use.

①The range of thickness of paper (including mounting) is 0.08 mm to 0.268 mm. ②The valid range of cutting pitch is 20 mm to 400 mm. ③+4 mm to +25 mm of folding perforations of fanfold paper is cut prohibited areas (Fig. 2).

Cut prohibited area

1. Thicknesses that can be cut are 0.08 mm to 0.268 mm. For details, contact a sales outlet, dealer, or service center.

2. The cutting precision is ±1.5 mm.

3. With the cutter unit, cutting pitch of 20 mm to 400 mm is valid. However, cutting sizes may be regulated due to use conditions.

4. ±1 mm of perforations is cut prohibited area.

★Notes:

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Replacing the cutter

After the cutter has been in use for some time, it will lose its sharpness and the cutting surface will be blunted. When this happens, the cutter unit must be replaced. In this case, contact a sales outlet, dealer, or service center.

Perforation

(Fig. 1) (Fig. 2)

25 mm

4 mm

Folding perforation

Cut prohibited area

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Easy peel type (factory option)

Lift up the main cover.

Set the paper. Do as described in Steps 3 to 6 of “Setting roll paper.”

Peel out an 8 cm length of label.

Pull the peel open/close lever, and open the peel unit.

▲Setting the paper

Lower the head-open lever (purple / Open) . The printer head will open. Do as described in Step 2 of “Setting roll paper.”

Peel open/close lever

Inside of peel unit

Main cover

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Close the printer head. Do as described in Step 7 of “Setting roll paper.

Pull the peel open/close lever, and gently close the peel unit.

As shown below, pass the mounting between the pressure roller and peel unit.

Close the main cover. Do as described in Step 8 of “Setting roll paper.”

Pressure rollerPeel unit

Peel open/close lever

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Peel type (factory option)

▲Setting the paper

Lift up the main cover and side cover.

Set the paper. Do as described in Steps 2 to 6 of “Setting roll paper.”

Peel out a 35 cm length of label.

Open the unit by pulling the peel unit upward.

Peel unit

Inside of peel unit

Main cover

Side cover

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After pulling out the mounting, wind it to the winding core, and pass the clip through the slit of the winding core, catching the mounting between the core and clip.

As shown below, pass the mounting between the pressure roller and peel unit.

Pull out the clip from the winding core.

Winding core

Mounting

Pressure roller

Mounting

Clip Winding core

ClipSlit of winding core

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Close the main cover. Do as described in Step 8 of “Setting roll paper.”

Push and lower the peel unit.

Close the printer head. Do as described in Step 7 of “Setting roll paper.”

Peel unit

Pull the clip, and remove it. For each roll of paper, ensure that the wound mounting is removed.

▲How to remove the mounting

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As for the label stop position in peeling, the position leaving the label 2 to 3 mm on the mounting will be the regular stop position. If the label stop position is not at the regular position, perform offset adjustment using the Phillips screwdriver side of the screwdriver for adjusting the volume, attached on the operation panel cover.

▲How to adjust the stop position

1. There are some mountings that cannot be used due to the thickness of the label.

2. Printing precision when the peeler is used is is ±1.5 mm in vertical direction, and ±1.0 mm in horizontal direction.

3. The peel unit can handle labels with a label pitch of 17 to 397 mm. However, label pitches may be restricted depending on the operation conditions.

★Notes:

Screwdriver for adjusting the

volume of the built-in buzzer

(Use the screwdriver for adjusting the volume

of the built-in buzzer.)

Counterclockwise: backward to the printing direction

Clockwise: forward to the printing direction

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Label internal winding type (factory option)

▲Setting paper

Set the paper. Do as described in Steps 2 to 6 of “Setting roll paper.”

Pull out a 35 cm length of label.

Along the guide cover of the internal winding unit, pass the label in from the slit below.

Lift up the main cover and side cover.

Guide cover

Internal winding unit Side cover

Paper

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Set the winding direction by loosening the screw for switching the winding direction using a screwdriver. Set it to direction 2 if the winding direction is front winding and to direction 1 if it is back winding.

Pull out the clip from the winding core. After pulling out the mounting, wind it to the winding core, and pass the clip through the slit of the winding core, catching the mounting between the core and clip.

Catch only the mounting on the winding core with the clip. If you catch a paper, you may not be able to remove it from the winding core.

Caution

Screw for switching the winding direction

1 Back winding 2 Front winding

Clip Winding core

Slit of winding core

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Unlatch the printer head. Do as described in Step 7 of “Setting roll paper.”

Close the side cover. Close the main cover.

Pull the clip forward, and remove the paper. Remove the wound paper for every 150 cm, or when a winding full error occurs.

▲How to take out the wound paper

Main cover

Side cover

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Push open the slide lever (purple) outward. The printer head will be released.

Pull the printer head forward, and disconnect the connector at two places.

Replacing printer head

Lift up the main cover. Do as described in Step 1 of “Setting roll paper.”

Lower the head open lever (purple / Open). The printer head will open. Do as described in Step 2 of “Setting roll paper.”

• Immediately after printing, the printer head and the surrounding area are hot. When you replace the printer

head immediately after printing, be careful not to burn yourself.

• If you touch the edge of the printer head with bare hands, you may be injured. Be careful in replacing the

printer head so that you will not hurt yourself.

Caution

Replace the head after turning off the power. If a carbon ribbon is used, remove it from the main body.

Slide lever

Printer head

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Attach the connector to a new printer head, replacing the old one.

▲

When replacing the printer head, always contact your local service center.

Checking after setting the paper

After you have set the paper, check the following points.

＊Is the paper appropriately set? ＊Is the type of the paper correct? ＊Is the main cover closed?

Put the left-side hook ( ) of the printer head to the head shaft on the left. As you push up the printer head surface, put the right-side hook ( ) of the printer head to the head shaft on the right.

Left-side hook ( ) Right-side hook ( )

Caution

Do not touch the heating element of the printer head with bare hands. If you happen to touch it, clean the printer head with a cleaning pen. For details, refer to “Daily maintenance.” →page xx

New printer head

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Turning on the power

The setting procedure of the power cable and interface cable will be described.

Setting the power supply and interface cable

After installing the printer, set the power supply and interface cable as shown below.

▲Power cable and interface cable

Press the catch of the cable cover, slide it

sideways, and remove.

Connect the interface cable to the PC.

The shape of the attached plug is the

3-prong type, as shown in the illustration.

One of the three pins of the 3-prong type

plug is for the ground.

Pass the power cable and interface cable

through the hook, and take it out from

beneath.

When inserting the power cord and interface

cable into the printer, check the inserting

direction.

When inserting it into the printer, hold the

printer with one hand and insert.

Press the catch of the cable cover, slide it

sideways, and remove.

Interface cable

Power cable

Hook

Catch of the cable cover

Power cable

Power outlet

Cable cover

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Turning on the power

Turn on the power with the switch on the front side of the main body. Press the side with “|”.

When the power is turned on, the POWER lamp will light, and “ONLINE” will appear on the display.

Troubleshooting

If the setup described so far is not done properly, “ONLINE” does not appear on the display. If the setup is not proper, a message may appear on the display. When a message appears, do the setup again (for details, refer to “Troubleshooting?”

→page xx).

• Do not operate the power switch or insert/ pull out the power cable with wet hands. Otherwise, electric shocks may occur.

ONLINE

QTY:000000

When the power outlet is 2-prong type, use

the attached 2-prong adapter, and insert into

the power outlet.

Always connect the grounding cable to the ground. Otherwise, electric shocks may occur.

Insert the attached power cable first to the main body, and then to the power outlet.

▲Power cable and outlet

Warning

Caution

Power outlet

Ground

Grounding cable

Power outlet side

Power outlet

Power outlet side Power cable

To main body

Main body side

ON OFF

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Turning off the power

After checking that the printer operates normally, turn off the power.

Do not suddenly turn it off. Check the following points to see if the power can be safely turned off.

When turning off the power, check that it is OFFLINE.

If “ONLINE” is shown on the display, it is ONLINE.

Make it OFFLINE. Press the LINE button.

“OFFLINE” will appear on the display as below.

▲Check before turning off the power

Make it offline



Always perform the following before turning off the power.

When you press the FEED button, the paper will be ejected.

Cut off the sent paper.

Hold the paper, and lightly pull the paper diagonally downward (for standard model).

ONLINE

QTY:000000

OFFLINE

000000

How to cut the paper

Label (twist it a little)

Tear off blade

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Operating the printer

In operation of the printer, understand and learn how to operate this printer.

Before operating

Before starting to use this printer, read the following operating procedures. This printer can be

easily operated with the two buttons on the operation panel and the operation buttons in the

operation panel cover.

This printer is operated from one of the five types of status: Online, Offline, Printer Setting mode,

Error, and Test mode.

Understand the five types of status and operation procedure.

▲Operation procedure

Turn on the power

of the printer

Normal

ONLINE status “ON LINE”

The printer status is normal and printing can begin.

Test mode status “TEST PRINT MODE”

Test print can be performed.

Error occurs

Error status “xxxx ERROR”

The setup of the printer is not done correctly.

Error messages such as “HEAD OPEN,” “PAPER END”

appear on the display.

OFFLINE status “OFFLINE”

The printer is stopped in printing.

When the LINE button is pressed while it is ONLINE

When the LINE button is pressed while it is OFFLINE.

Printer setting mode status 

Press the , , , and buttons to toggle User

Mode, Interface Mode, Cartridge Mode, SBI Mode,

Advanced Mode, and HEX Damp Mode.

When the ENTER button is pressed

while it is OFFLINE

Turn on the power of the printer while pressing the FEED button.

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▲Normal mode

Up to five icons showing the status of the printer

are displayed.

The icons are not displayed in Printer setting

mode.

Up to two lines of various messages are shown.

Content of display screen

Icon display

Message display

▲Printer setting mode

Up to two lines of setting item names are displayed.

Up to two lines of current setting detail are displayed.

Display messages are different in each setting.

The buttons operable in the screen displayed are

indicated at the lower right corner of the screen.

The buttons displayed are direction buttons ( ,

, , and ) only.

PRINT OFFSET

V:+0000 H:+0000

Setting item display

Setting detail display

Valid operation button display

ONLINE

QTY:000000

Icon 1 Icon 2 Icon 3

Icon 4 Icon 5

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〈List of icons〉

【Mode display】

【Mode selection screen】

【Error-related】

No.

Icon

Description

Displayed when the printer is online.

Displayed when the printer is offline.

Displayed when the printer is in Test Printing Mode and Dump Printing Mode.

Displayed when the printer is in SEMBL Mode.

Displayed when the printer is in Download Mode.

Displayed when the printer is in Upload Mode.

Displayed when the printer is in Cartridge Mode.

Display position

Icon 1

No.

Icon

Description

Switches the printer to Normal Mode.

Switches the printer to User Mode.

Switches the printer to Interface Mode.

Switches the printer to Cartridge Mode.

Switches the printer to SEMBL Mode.

Switches the printer to Advanced Mode.

Switches the printer to Dump Printing Mode.

Display position

ー

No.

Icon

Description

Displayed when label end is detected.

Displayed when ribbon end is detected.

Displayed when sensor error is detected.

Displayed when head open is detected.

Displayed when head disconnection is detected.

Displayed when a communication error is detected.

Displayed when a receive buffer error is detected.

Displayed when a item No. error or BCC error is detected.

Displayed when a cutter error is detected.

Display position

Icon 1

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By pressing the / buttons in “Normal Mode” or “SBI Mode,” display screen contrast can be adjusted.

▲Adjust the display screen contrast

• Display screen contrast is adjustable in 16 levels at each of the two sides of the display (32 levels

overall).

• By pressing the / buttons once, a level changes, and there is button repeat function by

continuous pressing in order to avoid erroneous operation.

• With initialization of the settings in Default setting mode, the density returns to the center. See “Initial

value setting (default setting mode).”

→page xx

ONLINE

… ・



…



・



QTY:000000

ONLINE

QTY:000000

ONLINE

QTY:000000

No.

Icon

Description

Displayed when the upper blade of the cutter is open.

Displayed when a normal access to memory cartridge is denied.

Shown when information cannot be written in RFID tag.

Displayed when the internal winding unit is full of paper.

Displayed when a printer error other than the above is detected.

Error number corresponding to each error is displayed.

Display position

Icon 1

Icon 2

No.

Icon

Description

Displayed when ribbon near end is detected.

Displayed when label near end is detected.

Displayed when command error is detected.

Displayed when receive buffer near full is detected.

Displayed when the head is disconnected.

Display position

Icon 3 to 5

【Warning-related】

Displayed when writing in the main ROM has failed. Also displayed when a Kanji ROM error is detected.

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When the printer is online, the following operation is available.

Online status

The printer is in normal status and printing is available.

The display resembles this.

Detailed Operation

Detailed Operation of this printer will be described.

○Printing operation is started by sending data from the

computer connected to this printer.

○By pressing the key, the status can be changed to

offline, or printing can be stopped.

When the printer is offline, the following operation is available.

Offline status

The printer is stopped. The display looks like this.

○By pressing the button, the status can be changed to

online.

○By pressing the button, the paper is fed. ○Press the button to change over to various printer

setting modes.

When the printer is in printing operation or stopped by pressing the button, received printing

data can all be cleared.

○Press the button while printing and change to offline

status.

○Press the button.

The display looks like this.

ONLINE

QTY:000000

OFFLINE

000000

CANCEL PRINT JOB

YES

Online operation

Offline operation



Cancellation of print operation

●Move the cursor with the / buttons, and determine with

the button.

●If , received print data is discarded, and the display proceeds to the next set of options.

●If , the status returns to OFFLINE.

LINE

FEED

LINE

CANCEL

YES

ENTER

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To be described in “Troubleshooting” →page 65

When printing data are cleared, the display looks like this.

After being displayed for about three seconds, the printer goes into

OFFLINE status.

CANCEL PRINT JOB

COMPLETED

When saving the received data is complete, the display looks

like this.

Press the key, and the status returns online.

DATA SAVE

COMPLETED

Error mode operations

When the printer is in printing operation and stopped by pressing the button, received buffer

can be saved in the memory cartridge.

○Press the button while printing and change to offline

status.

○Press the button for five seconds or longer.

The display looks like the following.

DATA SAVE START

YES

Saving received data

●Move the cursor with the / buttons, and determine with

the key.

●If , the screen shows that data are being saved in

memory cartridge.

●If , the status returns offline.



While data are saved, the display looks like this.

LINE

ENTER

YES

ENTER

COPYING

0 100

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The display will look like this.

▲Calling User Mode setting screen

OFFLINE

000000

LINE

ENTER

In User Mode setting operation, the following operations are available to set the printing conditions

of the printer.

○“OFFSET VOLUME” (volume of the built-in buzzer set value indication) ○“PRINT SPEED” (print speed setting) ○“PRINT DARKNESS” (print density setting) ○“PRINT OFFSET” (print position correction setting) ○“ZERO SLASH” (zero slash changeover setting) ○“JIS CODE” (JIS code changeover setting) ○“KANJI FONT” (Kanji font changeover setting) ○“CHARACTER PITCH” (proportional pitch setting)

For further information on each operation, refer to “Setting printing conditions.”

▲ユーザーモード設定操作

User Mode setting operation

In order to set the printing conditions of the printer, the User Mode

setting screen needs to be called. Then the setting screen of each

printing condition will be called.

First, press the button, and make the status offline.

LINE

Next, open the operation panel cover, and press the button.

ENTER

Press the button, and change the screen to “User Mode setting” screen.

Each time you press the button, the content of the display changes over to the setting

screen of each printing condition.

ENTER

●When you press the button, the screen will return

to the previous screen without the registration of the set

value.

●When you press the return to “User Mode

setting” screen without the registration of the set value.

CANCEL

FUNCTION

ONLINE MODE

USER MODE

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Caution

ENTER

Volume set value display

The adjustment set value for the volume of the built-in buzzer in

the operation panel cover is displayed.

Check if the “Volume set value display” screen is displayed as

follows on the display.

OFFSET VOLUME PITCH OFFSET DARKNESS

PITCH

OFFSET

DARKNESS

Shows the set value of PITCH volume. (Print position)

Shows the set value of OFFSET volume. (Cutter, peel, and tear off stop position)

Shows the set value of DARKNESS volume. (Print Contrast)

+0.00 +0.00

Saving settings

In order to save the setting of each printing condition, press the button once after setting is complete. The setting will be saved, and the next setting screen will appear.

ENTER

Note that the setting will not be saved unless the button is pressed.

ENTER

●

Press the button,

and proceed to the next setting

screen.

ENTER

Setting printing conditions

When you press the button in the “User Mode setting”

screen, the display will appear as shown on the right.

Before setting printing conditions, check the content of the display

to see if the printer is in the User Mode setting status.

ENTER

USER MODE

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The print density (darkness) can be set in five levels.

Check if the “Print density setting” screen is shown as the following

on the display.

Print density setting

PRINT DARKNESS

1 2 3 4 5

[8 dots/mm] default: 06 IPS

[12 dots/mm] default: 06 IPS

[24 dots/mm] default: 03 IPS

02, 03, 04, 05, 06, 07, 08, 09, 10, 11, 12 IPS (inch/sec)

02, 03, 04, 05, 06 IPS (inch/sec)

●The numbers 1 to 5 show the print density (darkness). 1 is the lightest, and 5 is the darkest.

●Press the / buttons, and the cursor moves to the left or

right.



●Press the button, and the setting is registered, and the

next setting screen will appear.

●The initial value is 3.

ENTER

Print speed setting

The print speed can be set in 11 steps in GT408 and GT412,

and five steps in GT424.

If quality printing cannot be obtained due to the paper or the

printing contents, lower the speed.

Check if the “Print speed setting” screen is displayed as the

following on the display.

PRINT SPEED

06 IPS

●The numbers 02 to 12 show the print speed.

●02 inches/sec is the lowest speed, and 12 inches/sec is the

highest speed.



●Change the set value with the / buttons, select a number, and set the print speed.

●Press the button, and the setting is saved, and the

next setting screen will appear.

●The initial value is 6 inch/sec. for GT408, 6 inch/sec. for

GT412, and 3 inch/sec. for GT424.

ENTER

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Caution

●Note that the “Print position correction” screen is different depending on the head density.

●GT408: V ± 000 to 1424 dots, H ± 000 to 832 dots

●GT412: V ± 000 to 2136 dots, H ± 000 to 1248 dots

●GT424: V ± 000 to 4272 dots, H ± 000 to 2496 dots

Check if the “Print position correction setting” screen is shown as

the following on the display.

Print position correction

The print position correction is an operation to set the position to print on the paper.

The position to be the reference of printing (print reference position) is initially saved in this printer.

The setting is to decide how far off from the print reference position the printing is performed (base

point). In this printer, the distance from the print reference position to the position to print is set by

the dot. The length of a dot differs from model to model. In GT408, 8 dots are 0.125 mm, in GT412,

12 dots are 0.083 mm, and in GT424, 24 dots are 0.042 mm.

The initial value of the vertical print position correction is 0 dots, and the horizontal print position

correction is 0 dots.

Print position correction setting

V: How many dots vertically away from the print reference position will be the base point for printing will be set.

“+” and “–” are the directions to move.

“+”: Backward for the printing direction

“–”: Forward for the printing direction

H: How many dots horizontally away from the print reference position will be the base point for printing will be set.

“+” and “–” are the directions to move.

“+”: Side of the frame (backward)

“–”: Side of the cover (outside)

PRINT OFFSET

V：+ 0000 H：+0000

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Page 57



Assume the printing will be performed as shown in the figure

on the right, with the base point away from the print reference

point by

vertically +40 dots (5 mm), and

horizontally + 80 dots (10 mm)

in GT408.

【Let’s set】

“+” of H (horizontal) is highlighted.

●Each time you press the / buttons, “+” and “–” are

changed over.



●Press the button, and the cursor moves to the figure of V

(vertical).



●Press the button, and the cursor moves to the figure of H

(horizontal).

●Press the button to register the setting.

V：+0000 H：+0000

PRINT OFFSET

●

Each time you press the button, the figure is increased by 1.



●

Press the button, and the cursor moves to “+” of V (vertical).

●

Press the button, and the cursor moves to “+” of H

(horizontal).

●

Press the button to register the setting.



ENTER

●Each time you press the / buttons, “+” and “–” are

changed over.



●Press the button, and the cursor moves to the figure of H

(horizontal).



●Press the button, and the cursor moves to the figure of V

(vertical).

●Press the button to register the setting.

V：+0000 H：+0000

PRINT OFFSET

V：+0000 H：+0000

PRINT OFFSET

Setting V (vertical) moving direction

When the “Print position correction” screen is shown on the

display, the cursor is on “+” of V (vertical), and highlighted.

Setting moving dot number of V (vertical)

The figure of V (vertical) is highlighted.

Setting H (horizontal) moving direction

●

Each time you press the button, the figure is increased by 1.



●

Press the button, and the cursor moves to “+” of H (horizontal).

●

Press the button, and the cursor moves to “+” of V (vertical).

●

Press the button to register the setting.

ENTER

The figure of H (horizontal) with the cursor is highlighted.

Setting moving dot number of H (horizontal)

PRINT OFFSET

V：+0000 H：+0000

ENTER

Horizontal (H) direction 80 dots (10 mm)

Base point

direction

Print reference position Vertical (V) direction 40 dots (5 mm)

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The JIS Kanji code to handle can be set to either JIS code or

Shift JIS code.

Check that the “JIS Kanji code changeover setting” screen is

shown as the following on the display.





 

JIS Kanji code changeover setting

The content of the display changes over to the “Kanji font style setting” screen.

： ：







 

The zero slash (excluding Kanji) can be set to either "0" or "Ø"

Check that the “Zero slash changeover setting” screen is

displayed as the following on the display.

Check that the “Print position correction setting” screen is

shown on the display.

Set the figures with , , , and buttons, save with the

button, to display the next screen.

Press the button once.

The content of the display changes over to the “Zero slash

changeover setting” screen.

The print position correction setting is now complete.

Zero slash changeover setting

The content of the display changes over to the “Kanji code changeover setting” screen.



： ： 

ENTER

● and shown represent the zero slash to print.

●Move the cursor with the / buttons, and set zero slash.



●Press the button, and the setting is registered, and

the next setting screen will appear.

●The initial value is .

ENTER

YES NO

● and shown represent the JIS Kanji code to handle.

●Move the cursor with the / keys, and set the Kanji code.



●Press the key, and the setting is registered, and the

next setting screen will appear.

●The initial value is JIS code.

ENTER

JIS SJIS

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Page 59

The printer settings in the User Mode setting operations are now complete.

Press either the or key to exit the User Mode setting.

●Move the cursor with the / keys, and set either

or .

●Press the button, and the setting is saved, and the next setting screen will appear.

●The initial value is .

FUNCTION CANCEL

Proportional pitch setting process (whether to print in the

breadth of each character or to print with a fixed character

breadth) can be done.

Check that the “Proportional pitch setting” screen is shown as

the following on the display.

The subject fonts are from x21 to 24.

The Kanji font style can be set to either “GOTHIC” or “MINCHO.”

Check that the “Kanji font style setting” screen is shown as the

following on the display.

MINCHO

GOTHIC

KANJI FONT

Kanji font style setting

The content of the display changes over to the “Proportional pitch setting” screen.

● or shown represent the Kanji font style.

●Move the cursor with the / buttons, and set the Kanji font style.

●Press the button, and the setting is registered, and

the next setting screen will appear.

●The initial value is Gothic.

ENTER

Proportional pitch setting

ENTER

The content of the display returns to the “User Mode.”

PROPORTIONAL

CHARACTER PITCH

FIXED

MINCHO GOTHIC

PROPORTIONAL FIXED

FIXED

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Page 60

When you press the button, the display will look like the following.

Each time you press the button, the content of the display

changes over to each interface setting screen.

You can select whether to set the interface card for communication.

Check that the “Interface card communication setting” screen is

shown as the following on the display.

Interface card communication setting

●Move the cursor with the / buttons, and determine with

the button.



●If , the screen will be “Interface card slot selection.”

●If , the screen will be “Data input port setting.”

ENTER

YES

ENTER

Press the , , , and buttons from the online mode screen to change over to the “Interface

mode” screen.

Interface mode operation

ENTER





  

●When you press the button, the screen will return

to the previous screen without saving the set value.



●When you press the button, the screen will

return to “Interface mode” screen without saving the set

value.

FUNCTION

CANCEL

The slot of the interface card to change communication settings

can be selected.

Interface card slot selection

【When YES is selected】

●Move the cursor with the / buttons, and determine with

the button.



● is an interface card other than mini LAN.

● is an interface card for mini LAN.

●The initial value is an interface card other than mini LAN.

ENTER

CARD1

CARD2





  

●The details of the settings are different depending on the interface card installed.

 

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The port to receive printing data will be set.

Data input port setting

●Move the cursor with the/ buttons, and determine with

the button.



● is a port to receive printing data from the conventional interface card other than mini LAN.

● is a port to receive printing data from an interface

card for mini LAN.

●The initial value is CARD1 (an interface card other than mini

LAN).

ENTER

CARD1

CARD2

Enable/disable of the status return port will be set.

The content of the display will return to the interface mode.

Setting the printer by interface mode selection operation is now complete.

Status return port setting

●Move the cursor with the / buttons, and determine with

the button.



● means status return is enabled.

● means status return is disabled.

●The initial value is ENABLE.

ENTER

ENABLE

DISABLE

When print data is received from a port differently set from this setting, the data will not be printed.

The interface card not set in the above data input port setting will be the status return port.

CARD1

CARD2

DATA PORT

ENABLE

DISABLE

STATUS PORT

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Page 62

●Move the cursor with the / buttons, and determine with

the button.



●If , formatting will start, and the display will be the Cartridge formatting display.

●If , the screen will return to the “Cartridge format

selection screen.”

The display shows that individual memory area of the memory

cartridge is clearing.

When initialization is complete, the next screen will appear.

Cartridge formatting screen

FORMAT START

YES

Format initialization confirmation screen for the memory cartridge.

Cartridge format initialization confirmation screen

【When YES is selected】

Cartridge initialization complete screen

ENTER

Shown when initialization of the memory cartridge is completed.

Press the button to return to the “Cartridge mode” screen.

COMPLETED

CARTRIDGE

FORMAT

PRESS ENTER

button

The individual memory area of the memory cartridge will be cleared.

Cartridge format screen

●Move the cursor with the / buttons, and determine with

the button.



●If , the screen will be the Cartridge format initialization confirmation screen.

●If , the screen will return to the “Cartridge mode”

screen.

ENTER

YES

ENTER

Press the , , , and buttons from the online mode screen to change over to the “Cartridge

mode” screen.

When you press the button, the display will look like

the following.

Cartridge mode operation

CARTRIDGE FORMAT

YES

CARTRIDGE MODE

FORMATTING

0 100

▲When formatting starts, the data stored by the customer will all be cleared.

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Page 63

The screen showing the SEMBL mode status.

The number in the lower row indicates the number of remaining

labels to be processed.

When you press the button, you will return to the “SEMBL

mode screen.”

SEMBL mode status screen

SEMBL mode operation

Programs to execute when the SEMBL mode is started will be set.

Start program setting

●With , no start programs are specified.

● specifies a start program.

The program name registered in the memory cartridge is shown in XXXXXXXX. BAS.

●Move the cursor with the / buttons, and determine with

the button.

ENTER

NONE

XXXXXXXX．BAS

ONLINE

QTY:000000

Name of registered program

is shown.

START PROGRAM

NONE

SEMBL (Sato EMbedded Basic Language) is the name of the embedded basic language of Sato.

By using this function, customers can realize their individual operation. Consult your sales person

for details.

ENTER

Press the , , , and buttons from the online mode screen to change over to the “SEMBL

mode” screen.

When you press the button, the display will look like

the following.

When you press the or button, the screen will return to the “SEMBL mode.”

CANCEL FUNCTION

When you press the button, the status will change to OFFLINE.

LINE

OFFLINE

000000

SEMBL MODE

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Advanced mode operation

The print density range will be set. The initial items “A to F” show

the corresponding print density range setting only.

Basically, adjustment is not necessary.

Print density setting screen

●Move the cursor with the / buttons, and determine with

the button.

●With the button, the set value will be saved and you

will proceed to the next screen.

●The initial value is A.

ENTER

DARKNESS RANGE

A B C D E F

The function to recognize if optional units are attached, and to

automatically change over the operation mode will be set.

Operation mode automatic setting screen

●Move the cursor with the / buttons, and determine with

the button.

● means the function is enabled.

● means the function is disabled.

●When each optional unit is detected, the operation mode will

be changed over as below.

• With the cutter unit, cutter operation • With the peel unit, peel operation

●The initial value is ENABLE.

ENTER

YES

PRINTER TYPE AUTO

SETTING

YES

If other operation modes are selected when optional units are attached, choose “NO” in this setting.

ENTER

Press the , , , and buttons from the online mode screen to change over to the “Advanced

mode” screen.

When you press the button, the display will look like the

following.

●When you press the button, the screen will return

to the previous screen without saving the set value.



●When you press the button, the screen will

return to “Advanced mode” screen without saving the set

FUNCTION

CANCEL

ADVANCED MODE

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PRINT METHOD

TRANSFER DIRECT

REWINDER

OFF

The setting screen of the print mode.

Print mode setting screen

Backfeed operation will be set.

Backfeed operation setting screen

Activates or deactivates the internal winding unit.

Internal winding unit setting screen

BACKFEED MOTION

AFTER

BEFORE

▲This screen is only displayed when the internal winding unit is

attached and the operation mode setting is continuous.

●Move the cursor with the / buttons, and determine with

the button.



●Selectable from the following backfeed operation:

means Operation 1 (backfeed after printing);

means Operation 2 (backfeed before printing),

and means no backfeed.

●The initial value is Operation 1.

ENTER

AFTER

BEFORE

NONE

The operation mode will be set.

Operation mode setting screen

Cutter/ peel/ non-separate may not be displayed depending on the condition on the options.

PRINTER TYPE

CONTINUOUS

TEAR

OFF

●Move the cursor with the / buttons, and determine with

the button.

●Selectable from the following operation modes:

means continuous issuance;

means tear off; means peel;

means cutter, and means nonseparate.

●The initial value is CONTINUOUS.

ENTER

CONTINUOUS

LINERLESS

DISPENSER

CUTTER

TEAROFF

●Move the cursor with the / buttons, and determine with

the button.



• means thermal transfer.

• means direct thermal.

●The initial value is TRANSFER.

ENTER

TRANSFER

DIRECT

●Move the cursor with the / buttons, and determine with

the button.



●means the internal winding unit will be used.

●means the internal winding unit will not be used.

●The initial value is .

OFF



ENTER

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Page 66

PITCH SENSOR

ENABLE DISABLE

Enable/disable of the paper sensor will be changed over.

Paper sensor setting screen

HEAD CHECK

NORMAL BARCODE

HEAD CHECK

ENABLE

DISABLE

The range for head check will be set.

Head check range setting screen

The paper sensor type to use will be set.

The reflection sensor 2 is used for paper with a short pitch.

Generally, use the reflection sensor 1.

Paper sensor type setting screen

Enable/disable of the head check will be set.

Head check setting screen

SENSOR TYPE

IーMARK1

GAP

▲This screen is only shown when the paper sensor is enabled.

▲This screen is only shown when the head check is enabled.

●Move the cursor with the / buttons, and determine with

the button.

• means the reflection sensor 1.

• means the penetration sensor.

• means the reflection sensor 2.

●With the button, the set value will be saved and you

will proceed to the next screen.

●The initial value is I-MARK 1 (the reflection sensor 1).

ENTER

I-MARK1

I-MARK2

GAP

●Move the cursor with the / buttons, and determine with

the button.

• means the head check is enabled.

• means the head check is disabled.

●The initial value is ENABLE.



ENTER

ENABLE

DISABLE

●Move the cursor with the / buttons, and determine with

the button.

• means the print area.

• means the barcode print area.

If graphic print is specified, the head check will not be

performed.

●With the button, the set value will be saved and you

will proceed to the next screen.

●The initial value is NORMAL.

ENTER

NORMAL

BARCODE

ENTER

●Move the cursor with the / buttons, and determine with

the button.



• means the sensor is enabled.

• means the sensor is disabled.

●The initial value is ENABLE.

ENTER

ENABLE

DISABLE

I-MARK2

（reflection

sensor 1）

I-MARK1（reflection sensor 1） GAP（penetration sensor）

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Enable/disable of the external signal input/output will be set.

External signal output enable/disable setting

●Move the cursor with the / buttons, and determine with

the button.

• means input/output is permitted.

• means input/output is prohibited.

●The initial value is DISABLE.

ENTER

ENABLE

DISABLE

About head check function

The head check function works as an indication of head disconnection.

(The time when white patches appear in print and the time when the head check function

works may not be exactly simultaneous.)

As for labels printed after a head error occurs, check them by reading the printed barcodes

with a scanner.

1 When the head check range is set for the print area, the head error message screen will

appear.

2 When the head check range setting is set for the barcode print area, the head error

message screen will appear.

●Press the button and button for five seconds, and the print will be resumed

with the head check released.

LINE FEED

EXTERNAL SIGNAL

ENABLE DISABLE

●Press the button for five seconds, and the head check range setting screen will

appear.

When is selected, the print will be resumed with the head check range

unchanged from the print area.

The head error message screen will appear again.

When is selected, the print will be resumed with the head check range

changed to the barcode print area.

●Press the button and button for five seconds, and the print will be resumed

with the head check released.

FEED

LINE FEED

NORMAL

BARCODE

The output type of PREND signal will be set.

External signal output type setting

▲This screen is only shown when input/output of external signal

is permitted.

For details, see SBPL Programming Guide in the attached

accessory CD-ROM.

EXTERNAL SIGNAL

TYPE1

TYPE2

TYPE3 TYPE4

●Move the cursor with the , , , and buttons, and

determine with the button.

●The initial value is TYPE4.

ENTER

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EXTERNAL REPRINT

ENABLE

DISABLE

The Reprint function with the external signal 7-pin will be set.

External signal output setting (Reprint)

●Move the cursor with the / buttons, and determine with

the button.

• means reissuance is permitted.

• means reissuance is prohibited.

●The initial value is DISABLE.

ENTER



ENABLE

DISABLE

The screen to set Auto online.

The printer automatically goes into Online Mode upon being

turned on.

Auto online setting screen

The screen to set the initial feed.

The paper will be fed when it is online after the printer is started.

Initial feed setting screen

AUTO ONLINE

YES NO

AUTO ONLINE FEED

YES NO

●Move the cursor with the / buttons, and determine with

the button.

●If , the printer will start in online status when the power

is turned on.

●If , the printer will start in offline status when the power

is turned on.

●The initial value is .

YES

ENTER

YES

●Move the cursor with the / buttons, and determine with

the button.

●If , the paper will be fed in online status when the

power is turned on.

●If , the paper will not be fed in online status when the

power is turned on.

However, if is selected in “16 Online feed setting

screen,” paper feed will be performed in the online state

when the power is turned on.

●The initial value is .

ENTER

YES

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The screen to set the online feed. After errors are restored, or the power is turned on, or when it is transferred to the online status, the paper will be fed automatically.

Online feed setting screen

FEED ON ERROR

YES NO

The SEMBL mode will be started automatically when the power is turned

SEMBL mode automatic start setting screen

The screen to set the protocol code.

Protocol code setting screen

The program to execute when the SEMBL mode is automatically started after the power is turned on will be set.

The display screen will return to the “Advanced mode.” The printer setting by the advanced mode operation is now complete.

SEMBL mode start-up program setting screen

SEMBL MODE AUTO START

YES NO

START PROGRAM

XXXXXXXX．BAS

▲This screen is only shown when the SEMBL mode automatic start is enabled.

PROTOCOL CODE

STANDARD

NONーSTANDARD

●Move the cursor with the / buttons, and determine with

the button.

●The initial value is STANDARD.

ENTER

●Move the cursor with the / buttons, and determine with

the button.

●If , the SEMBL mode will be started automatically

when the power is turned on.

●If , the normal start (the SEMBL mode will not be

started automatically).

●The initial value is .

YES

ENTER

●If , start programs are not specified.

● specifies a start program.

The program name registered in the memory cartridge is shown in XXXXXXXX. BAS.

●Move the cursor with the / buttons, and determine with

the button.

●The initial value is .

NONE

XXXXXXXX．BAS

ENTER

NONE

●Move the cursor with the / buttons, and determine with

the button.

●If , the paper will be fed when the printer is transferred

to the online status.

●If , the paper will not be fed when the printer is

transferred to the online status. However, if is selected in “15 Initial feed setting screen,” paper feed will be performed after transferring to the online state of the time when the power is turned on.

●The initial value is .

ENTER

YES

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HEX dump mode operation

The screen to select dump data.

The data to dump print will be selected.

Dump data selection screen

●Move the cursor with the / buttons, and determine with

the button.

• If , received data will be output to paper

printed.

• If , received print data (for one item)

will be output to paper printed.

●With the button, the set value will be saved and you

will proceed to the next screen.

ENTER

The screen shows the HEX dump mode status.

HEX dump mode status screen

▲“RECEIVE BUFFER” cannot be selected when there are no received data.

SELECT DUMP DATA

RECEIVE DATA

RECEIVE

BUFFER

ONLINE

QTY:000000

ENTER

Press the , , , and buttons from the online mode screen to change over to the “HEX

dump mode” screen.

When you press the button, the display will look like the

following.

HEX DUMP MODE

ENTER

After HEX dump print, press the button to change to the offline

function, then press the button, and the screen will return to the

“HEX dump mode.”

Press the button, and HEX dump print will be performed.

After issuing, the status will return online automatically.

When you press the or button, the screen will return to the “HEX dump mode.”

CANCEL

FUNCTION

LINE

【When RECEIVE BUFFER is selected】

OFFLINE

000000

ONLINE

QTY:000000

RECEIVEDATA

RECEIVEBUFFER

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Page 71

Test print mode operation

The test print pattern will be selected.

Test print item selection

●Move the cursor with the / buttons, and determine with

the button.

●The test print in the table below will be issued.

●With the button, the set value will be saved and you

will proceed to the next screen.

ENTER

●Move the cursor with the / buttons, and determine with

the button.

●The input range is from “04” cm to “10” cm, and can be set

with the increment of 1 cm.

●This screen is displayed when the following test print items

are selected:

•

●With the button, the set value will be saved and you

will proceed to the next screen.

TEST PRINT MODE

CONFIGURATION

BARCODE

The paper size (width) of the test print will be selected.

Test print size selection①

TEST PRINT SIZE

If the printer has been turned on, turn it off.

As you press the button, turn the power on.

The display will look like the following.

FEED

CONFIGURATION

BARCODE

HEAD

CHECK

MEMORY

FONT

FACTORY

The configuration settings of the printer will be printed.

The barcodes installed in this printer will be printed.

The head check pattern of the selected paper size area will be printed.

The content of the memory cartridge installed in this printer will be printed.

The content of the fonts installed in this printer will be printed.

The factory test print will be performed.

When you press the or button, the screen will return to the “Test print selection.”

CANCEL

FUNCTION

ENTER

CONFIGURATION

BARCODE HEAD CHECK

ENTER

FEED

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Test print will be started.

Test print

●Press the button, and issuance of test print will start.

●When you press the button while test print is being

issued, issuance will be suspended.

When you press the button again, issuance will

resume.

TEST PRINT



PRESS ENTER KEY

●Move the cursor with the / buttons, and determine with

the button.

●This screen is displayed when the test print

item is selected.

●With the button, the set value will be saved and you

will proceed to the next screen.

The paper size (width) of the test print will be selected.

Test print size selection②

TEST PRINT SIZE

LARGE

SMALL

LARGE

SMALL

Printed in the size of 10 cm width

Printed in the size of 4 cm width

When you press the or button, the screen will return to the “Test print selection.”

CANCEL FUNCTION

Turn off the power of the printer to exit the test print mode.

ENTER

FACTORY

ENTER

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Page 73

【When PRINTER SETTING is selected.】

The initial value is the set value initially stored in the printer.

When you perform this initial value setting, the previous set

values of the print conditions will be reverted to the set value

stored in the printer.

If the printer has been turned on, turn it off.

As you press the button, turn the power on.

The display will look like the following.

Initial value setting (default setting mode)

Data to initialize will be selected.

Initialization item selection

●Move the cursor with the / buttons, and determine with

the button.

●The settings of the table below will be initialized.

●With the button, the set value will be saved and you

will proceed to the next screen.

ENTER

●Move the cursor with the / buttons, and determine with

the button.

●The printer setting information will be initialized when you

select , and press the button.

●With the button, the set value will be saved and you

will proceed to the next screen.

DEFAULT

MODE

PRINTER SETTING

ALT

． PROTOCOL

The printer settings will be initialized.

Initialization of settings

CANCEL

PRINTER SETTING

ALT．

PROTOCOL

The printer settings will be initialized.

The protocol code will be initialized.

When you press the or button, or select , the screen will return to the

“Initialization item selection.”

DEFAULT

PRINTER SETTING

YES NO

Caution!

Do not normally perform this task,

as the print condition changes.

ENTER

YES

CANCEL

FUNCTION

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Page 74

Shown when initialization of the printer setting/protocol code is

completed.

Turn off the printer in order to exit the default setting mode.

The respective set values will be reverted to the following initial

values.

Initialization complete screen

Print speed setting

Print density setting

Print position correction setting

Zero slash changeover setting

JIS Kanji code changeover setting

Kanji font changeover setting

Proportional pitch setting

Item GT400 Series

06 (“03” in GT424)

+0000

JIS

GOTHIC

FIXED

●Move the cursor with the / buttons, and determine with

the button.

●The protocol code will be initialized when you select ,

and press the button.

●With the button, the set value will be saved and you

will proceed to the next screen.

ENTER

The protocol code will be initialized.

【When ALT. PROTOCOL is selected.】

DEFAULT ALT

． PROTOCOL

YES NO

COMPLETED

DEFAULT

SETTING

PLEASE POWER OFF

YES

When you press the or button, or select , the screen will return to the

“Initialization item selection.”

CANCEL

FUNCTION

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Page 75

Paper feed direction

Simplified cutter Printer head Paper sensor

Paper feed direction

Simplified cutter Printer head Paper sensor

1 2

Before printing

Backfeed

While printing

Before printing

While printing

After printing

Tear off operation

Tearing off

Continuous print and tear off

The continuous print operation and tear off operations are the operation modes of the printer, which do

not use the options (cutter or peel).

The continuous print operation mode is to print specified number of pages continuously.

After printing, or when a sheet is fed, label is fed at the position of printer head (see After printing).

Continuous print operation mode

After printing, label is fed at the position of the simplified cutter (see After printing) for the next tear

off operation.

With this operation, you can easily tear off the paper after printing.

Also, when performing the next print job, the front edge of the paper will return to the position of the

printer head, and resume printing.

Tear off operation mode

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Page 76

○Interface card settings (RS-232C)

There are DIP switches, which determine communication conditions, on the serial interface card

(optional).

In order to change the DIP switches, you must take out the serial interface card (optional).

*Check the setting seal of the serial interface card.

The protocol setting differs depending on the type of the board.

Set the communication conditions, which cannot be set with the DIP switches of the serial interface card, in

the interface mode.

→page xx

• When you attach/detach the interface card, ensure that the power of the printer is turned off. Otherwise, the interface card or the printer may be damaged.

Caution

▲Super-speed RS-232C

1 Data length setting ON ：7 Data Bits

OFF ：8 Data Bits

2 Parity bit setting OFF – OFF ：None

3 OFF – ON ：Even number

ON – OFF ：Odd number

ON – ON ：Not used

4 Stop bit setting ON ：2 Stop Bits

OFF ：1 Stop Bits

5 Baud rate setting OFF – OFF ：9600 bps

6 OFF – ON ：19200 bps

ON – OFF ：38400 bps

ON – ON ：37600 bps

7 Communication 1-7 1-8

Compatibility mode OFF Compatibility mode ON

protocol setting

OFF OFF ：READY/BUSY READY/BUSY

8 OFF ON ：XON/XOFF XON/XOFF

ON OFF ：Driver specific protocol Status 3

ON ON ：Not used Not used

No. Function Description

Table of DIP switches on the serial interface card, GT400 Series

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Page 77

There are DIP switches, on the LAN interface card (optional), for initializing LAN configuration information,

printing LAN configuration information, and printing self-examination.

The DIP switch on the wireless LAN interface card (optional) are for initializing LAN configuration information,

printing LAN configuration information, printing self-examination, and setting the communication mode. In

order to change the DIP switch, you must take out the wireless LAN interface card first.

The DIP switch on the mini LAN interface card (optional) are for initializing LAN configuration information,

printing LAN configuration information, and printing self-examination. In order to change the DIP switches,

you must take out the mini LAN interface card first.

GT400 series wireless LAN interface card DIP switch table

Behavior when the power of the printer is turned on with the DIP switch on.

Unused

Initializes LAN card configuration information

Prints LAN card configuration information (configuration information such as the IP address will be printed)

Prints LAN card self-examination (results of LAN card examination will be printed)

Communication mode

OFF-OFF: 802.11 Ad hoc

OFF-ON: Infrastructure

ON-OFF: Ad hoc

ON-ON: Unused

GT400 series LAN interface card DIP switch table

Behavior when the printer is turned on with the DIP switch on.

Unused

Initializes LAN card configuration information

Prints LAN card configuration information (configuration information such as the IP address will be printed)

Prints LAN card self-examination (results of LAN card examination will be printed)

GT400 series mini LAN interface card DIP switch table

Behavior when the power of the printer is turned on with the DIP switch on.

Unused

Initializes LAN card configuration information

Prints LAN card configuration information (configuration information such as the IP address will be printed)

Prints LAN card self-examination (results of LAN card examination will be printed)

▲Wireless LAN

▲Mini LAN

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Page 78

Display transfer diagram

Normal mode

POWER

List of LCD modes

SEMBL mode

Test print mode

Download mode

User mode

Directionkey

LINE

ENTER

Directionkey

Direction

key

Directionkey

Interface mode

Cartridge mode

SEMBL mode

Advanced mode

HEX dump mode

POWER

Print stop

request/cancel

CANCEL

YES+ENTER

Received data storing complete

After about three seconds

NO+ENTER

Press the key for five seconds or longer.

Auto start setting + POWER

CANCEL + POWER

+ POWER

YES+ENTER

NO+ENTER

ENTER

Interface mode

FEED + POWER

ONLINE

QTY:000000

TEST

MODE

BARCODE

CONFIGURATION

Default setting mode

DEFAULT

MODE

ALT.

PROTOCOL

PRINTER

SETTING

ONLINE

QTY:000000

OFFLINE

000000

CANCEL

JOB

YES

DATA

SAVE

START

YES

INTERFACE

CARD

SETTING

YES

CANCEL

JOB

COMPLETED

DATA

SAVE

COMPLETED

PAUSE

QTY:000000

DOWNLOAD

WAITING

SEMBL

MODE

ONLINE

MODE

USER

MODE

INTERFACE

MODE

CARTRIDGE

MODE

SEMBL

MODE

ADVANCED

MODE

HEX

DUNP

MODE

DATA

PORT

CARD1

CARD2

STATUS

PORT

INTERFACE

CARD

SETTING

CARD1

CARD2

INTERFACE

MODE

ENABLE

DISABLE

COPYING

100

サトー取説_E 04.8.17 6:23 PM ページ 73

Page 79

User mode

ENTER

YES+ENTER

NO+ENTER

ENTER

YES+ENTER

Formatting complete

Cartridge mode























 



：





：







































 





















 



 







 

















ENTER

LINE

SEMBL mode

!



The program name to

execute is shown.



 





．

!



"#







0 100

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Page 80

LINERLESS

Advanced mode

ENTER

（Peel/Tear off）

ENTER

(Other than Peel/Tear off)

YES+

ENTER

ENTER

METHOD

TRANSFER

DIRECT

ON OFF

REWINDER

AUTO

ONLINE

AUTO

ONLINE

FEED

YES

FEED

ERROR

ADVANCED

MODE

DARKNESS

RENGE

PRINTER

TYPE

AUTO

SETTING

PRINTER

TYPE

CONTINIOUS

TEAR

OFF

PROTOCOL

CODE

STANDARD

NONーSTANDARD

AFTER

NONE

YES

SBI

MODE

AUTO

START

BACKFEED

MOTION

AFTER

BEFOR

CUTTER

EXTERNAL

SIGNAL

ENABLE

DISABLE

EXTERNAL

REPRINT

ENABLE

DISABLE

HEAD

CHECK

NORMAL

BARCODE

HEAD

CHECK

ENABLE

DISABLE

PITCH

SENSOR

ENABLE

DISABLE

EXTERNAL

SIGNAL

TYPE1

TYPE2

TYPE3

TYPE4

SENSOR

TYPE

GAP

ー

MARK2

SENSOR

TYPE

ー

MARK1

GAP

START

PROGRAM

YES

XXXXXXXX．BAS

ENABLE+ENTER

DISABLE+ENTER

NO+ENTER

Displayed only in Cutter,

Peel, and Non-separate.

In Nonseparate, only

“BEFORE” or “NONE”

can be selected.

Display only when the

Peel unit is attached,

and continuous print

operation mode is

selected.

YES

PRINTER

TYPE

TEAR

OFF

DISPENSER

サトー取説_E 04.8.17 6:23 PM ページ 75

Page 81

FONT

FACTORY

MEMORY

FONT

HEX dump mode

ENTER

RECEIVE

DATA+ENTER

LINE

ENTER

+ENTER

FEED+POWER

+ENTER

MEMORY

FONT



CONFIGURATION

BARCODE

HEAD

CHECK



Receiving data

LINE

After print

(automatic)

ENTER

SELECT

DUMP

DATA

RECEIVE

DATA

RECEIVE

BUFFER

TEST

SIZE

LARGE SMALL

HEX

DUMP

MODE

ONLINE

QTY:000000

ONLINE

QTY:000000

OFFLINE

000000

OFFLINE

000000

POWER

Test print mode

HEX dump print HEX dump print

ENTER

Test print

RECEIVE

BUFFER+

ENTER

HEAD

CHECK

TEST

SIZE

TEST

PRESS

ENTER

KEY

FACTORY

+ENTER



TEST

MODE

CONFIGURATION

BARCODE

サトー取説_E 04.8.17 6:23 PM ページ 76

Page 82

CANCEL+ENTER

PRINTER

SETTING+ENTER ALT

PROTOCOL+ENTER

YES+ ENTER

POWER

OFF

DEFAULT

MODE

PRINTER

SETTING

ALT．

PROTOCOL

POWER

Download mode

POWER

Default setting mode

DEFAULT 

PRINTER

SETTING

YES

COMPLETED

DEFAULT

SETTING

PLEASE

POWER

OFF

DEFAULT 

ALT．

PROTOCOL

YES

Receiving download data

Download complete

ENTER

DOWNLOAD

WAITING

DOWNLOAD

COMPLETE

PRESS

ENTER

KEY

＋POWER

DOWNLOADING

0 100

サトー取説_E 04.8.17 6:23 PM ページ 77

Page 83

Troubleshooting

When an error message appears on the display, the printer is in the error condition. What you

should do at a time like this will be described.

Also, when you have trouble operating this printer, please refer to this chapter.

▲An error message has appeared

Details for error messages are as follows.

Also, when you have trouble operating this printer, please refer to this chapter.

Error

No.

LCD screen Description

What the LCD screen shows in case of a machine error. Cause: Circuit board problem. Remedy: Contact a sales outlet, dealer, or service center. Alarm sound: One long beep External signal: Machine error

What the LCD screen shows in case of a Flash ROM error. Cause: ①Cannot access flash ROM.

②Writing number exceeded.

Remedy: Contact a sales outlet, dealer, or service center. Alarm sound: One long beep External signal: Machine error

What the LCD screen shows in case of a Head open. Cause: ①The head unit is not locked.

②Head open/closed detection micro switch trouble.

Remedy: ①Lock the head unit.

If the same error message is still displayed, contact a sales outlet, dealer, or service center.

Alarm sound: Three short beeps External signal: Machine error

What the LCD screen shows in case of a Parity error. Cause: ①Communication settings of RS-232C do not match.

②Cable connection trouble.

Remedy: ①Check communication conditions and match the communication settings.

②Check cable connection.

Alarm sound: Three short beeps External signal: Machine error

What the LCD screen shows in case of an Overrun error. Cause: ①Communication settings of RS-232C do not match.

②Cable connection trouble.

Remedy: ①Check communication conditions and match the communication settings.

②Check cable connection.

Alarm sound: Three short beeps External signal: Machine error

What the LCD screen shows in case of a Framing error. Cause: ①Communication settings of RS-232C do not match.

②Cable connection trouble.

Remedy: ①Check communication conditions and match the communication settings.

②Check cable connection.

Alarm sound: Three short beeps External signal: Machine error

What the LCD screen shows in case of a Buffer over. Cause: ①Received data exceeding receiving buffer.

②Communication protocol does not match.

Remedy: Modify the system to match the communication protocol. Alarm sound: Three short beeps External signal: Machine error

MACHINE ERROR

FLASHROM ERROR

PARITY ERROR

OVERRUN ERROR

FRAMING ERROR

BUFFER OVER

HEAD OPEN

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Page 84

Error

No.

LCD screen Description

What the LCD screen shows in case of a Paper end. Cause: ①There is no paper.

②The paper is not set correctly.

Remedy: ①②Set the paper correctly. Alarm sound: Three short beeps External signal: Paper end

What the LCD screen shows in case of a Ribbon end. Cause: ①There is no ribbon.

②The ribbon is cut.

Remedy: ①Set the ribbon correctly.

②Clean the carrier route of the ribbon.

Alarm sound: Three short beeps External signal: Ribbon end

What the LCD screen shows in case of a Sensor error. Cause: ①The level of paper sensor does not match.

②The setting of sensor type does not match. ③Nosing of paper.

Remedy: ①Adjust the level of paper sensor.

②Use the sensor matching the paper. ③Clean the carrier route of the paper. If the same error message is still displayed, contact a sales outlet, dealer, or service center.

Alarm sound: Three short beeps External signal: Machine error

What the LCD screen shows in case of a Head error. Cause: Head problem. Remedy: Replace the head. Clean the head and recheck.

If the same error message is still displayed, contact a sales outlet, dealer, or service center.

Alarm sound: One long beep External signal: Machine error

What the LCD screen shows in case of a Memory writing error. Cause: ①The cartridge is not inserted.

②There is no area for copying. ③Writing has failed. ④Not formatted.

Remedy: ①Insert the cartridge.

②Check the area for copying. ③Replace the cartridge. ④Format the cartridge.

Alarm sound: One long beep External signal: Machine error

What the LCD screen shows in case of a Memory reading error. Cause: ①There is no available space in the cartridge. Remedy: ①Delete unnecessary data in the cartridge. Alarm sound: One long beep External signal: Machine error

What the LCD screen shows in case of a Download data error. Cause: ①Received invalid download.

②There is no download area.

Remedy: ①Check the download data.

②Check the download data size.

Alarm sound: One long beep External signal: Machine error

DOWNLOAD



D ATA ERROR

PAPER END

RIBBON END

MEMORY



R/W ERROR

SENSOR ERROR

HEAD ERROR

MEMORY FULL

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Page 85

What the LCD screen shows in case of a Cutter error. Cause: ①Paper clogged in the cutter unit.

②The cutter blade has not returned to the specified position.

Remedy: ①Clean the cutter unit.

②Press the FEED button to return the cutter blade to the appointed position. If the same error message is still displayed, contact a sales outlet, dealer, or service center.

Alarm sound: Three short beeps External signal: Machine error

What the LCD screen shows in case of a Head density error. Cause: ①The head is not mounted in the printer.

②An unsupported head is mounted.

Remedy: ①Mount the head in the printer.

②Mount a supported head.

Alarm sound: Three short beeps External signal: No output

What the LCD screen shows in case of a Kanji ROM error. Cause: ①Invalid Kanji data are read from the Kanji ROM. Remedy: ①Check if the Kanji ROM is mounted.

If the same error message is still displayed, contact a sales outlet, dealer, or service center.

Alarm sound: Three short beeps External signal: Machine error

What the LCD screen shows in case of a Winding full error. Cause: ①Label is full in the rewinder.

②The sensor trouble.

Remedy: ①Removed the wound label.

If the same error message is still displayed, contact a sales outlet, dealer, or service center.

Alarm sound: Three short beeps External signal: Machine error

CUTTER ERROR

HEAD MISMATCH

KANJI ROM ERROR

REWINDER FULL

What the LCD screen shows in case of a Cutter open. Cause: ①The upper bracket of the cutter unit is open.

②The sensor trouble.

Remedy: ①Close the upper bracket of the cutter unit.

If the same error message is still displayed, contact a sales outlet, dealer, or service center.

Alarm sound: Three short beeps External signal: Machine error

CUTTER OPEN

What the LCD screen shows in case of a BCC check error. Cause: ①BCC attached to sending data (for an item) is different. Remedy: ①Check the sending data and communication setting. Alarm sound: Three short beeps External signal: Machine error

BCC CHECK ERROR

What the LCD screen shows in case of an Item number error. Cause: ①The sequence number of print data (for an item) does not match the

sequence number of the previously printed data.

Remedy: ①Check the sending data and communication setting. Alarm sound: Three short beeps External signal: Machine error

ITEM NO ERROR

Error

No.

LCD screen

Description

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Page 86

What the LCD screen shows in case of an RFID tag protect error. Cause: ①RFID tag is protected and information couldn't be written. Remedy: ①Write information in another RFID tag. Alarm sound: Three short beeps External signal: Machine error

What the LCD screen shows in case of an RFID tag error and error release check. Cause: ①Writing into RFID tag could not be done normally. Remedy: ①Write information in another RFID tag. Alarm sound: Three short beeps External signal: Machine error

Error

No.

LCD screen Description

RFID



PROTECT ERROR

RFID TA G ERROR PRESS

LINE KEY

What the LCD screen shows in case of an RFID tag error. Cause: ①Writing into RFID tag couldn't be done normally. Remedy: ①Write information in another RFID tag. Alarm sound: Three short beeps External signal: Machine error

RFID TA G ERROR

What the LCD screen shows in case of a command error. Cause: ①command error is detected. Remedy: ①Review the print data. Alarm sound: One short beep External signal: No output

What the LCD screen shows in case of a Receive buffer near full. Cause: ①Free space of receive buffer is getting low. Remedy: ①

Do not send data from upper level devices until received data are analyzed.

Alarm sound: None External signal: No output

Error

No.

LCD screen Description

ONLINE

QTY

000000

ONLINE

QTY

000000

What the LCD screen shows in case of a Label near end. Cause: ①The paper set in the printer is getting low. Remedy: ①Replace the paper. Alarm sound: None External signal: No output

What the LCD screen shows in case of a Ribbon near end. Cause: ①The ribbon set in the printer is getting low. Remedy: ①Replace the ribbon. Alarm sound: None External signal: Ribbon near end

ONLINE

QTY

000000

ONLINE

QTY

000000

What the LCD screen shows in case of a Head error. Cause: ①Head disconnection is detected with the “NORMAL” selected for the head

check detection method, and printing is continued by changing over the head check detection method to “BARCODE.”

Remedy: ①Replace the head. Alarm sound: None External signal: No output

ONLINE

QTY

000000

【Warning indication】

What the LCD screen shows in case of a non-lock error of the ribbon-winding unit. Cause: The knob of the ribbon-winding unit is not locked. Remedy: Lock the knob of the ribbon-winding unit Alarm sound: Three short beeps External signal: Machine error

NONLOCK ERROR

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Page 87

▲When the STATUS LED flashes

○STATUS LED flashes in green

The STATUS LED may flash or show a warning icon.

This is not an error, but indicates the current status of the printer.

▲When the RIBBON LED flashes

The RIBBON LED may flash or show a warning icon.

This is not an error, but indicates the current status of the printer.

What it indicates

Factor : The receive buffer is getting low, due to abundant incoming data.

Remedy: You can keep using it as it is.

As the internal process of the printer progresses, the message will automatically

disappear when the incoming data reduces.

What it indicates

Factor : The reel is running low on ribbon.

Remedy: You can keep using it as it is.

Replace the ribbon if the ribbon end appears while printing.

○RIBBON LED flashes in red

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Page 88

▲When the LABEL LED flashes

The LABEL LED may flash or show a warning icon.

This is not an error, but indicates the current status of the printer.

▲When you hear a buzzer

Command statements or print area specification is erroneous.

Remedy: Review the sortware program.

What it indicates

Factor : The reel is running low on label.

Remedy: You can keep using it as it is.

Replace the label if the label end appears while printing.

○LABEL LED flashes in red

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Page 89

▲Problems that may occur

The display remains blank when the power is turned on.

If something goes wrong in operating the printer, check the following points.

• Do not operate the power switch or handle the power cable with a wet hand. It may cause electric shocks.

Caution

Is the power cable securely inserted into the

power outlet?

Insert the power cable securely into the outlet.

Has the power fuse of the building blown, or has

the breaker tripped?

Replace the power fuse of the building, and

return the breaker to the power on position.

Is the power cable securely inserted into this

printer?

Insert the power cable securely into the power

connector of the printer.

Is the power cable damaged? Replace the power cable.

Purchase a new power cable specifically

designed for this printer, from the sales outlet or

dealer where you bought it. Never use any other

power cable but the power cable specifically

designed for this printer.

Is electricity coming to the power outlet from

which the power for the printer is supplied?

Check the main power supply for the power

outlet. If there is no problem with the main power,

check if electricity is coming to the building. Also

check if power failure

has occurred.

【Check】 【How to fix】

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Page 90

Paper is fed but not printed

• Pull out the power cable before cleaning.

Caution

Is the printer head dirty, or is there any label

stuck to the printer head?

If the printer head is dirty, wipe off the dirt with

the supplied cleaning set. If a label is stuck to the

printer head, take it away.

* Do not use metallic object to remove it (the

printer head may be damaged).

If glue of the label is stuck to the printer head,

wipe it off with the supplied cleaning set. See “Daily Maintenance.” →page 91

【Check】 【How to fix】

Do you use genuine paper and carbon ribbon

specifically designed for the printer?

Be sure to use genuine paper and carbon ribbon

specifically designed for the printer.

Is the paper sensor dirty? If the paper sensor is dirty, wipe off the dirt with

the supplied cleaning set. See “Daily Maintenance.” →page 91

Is the carbon ribbon wound correctly? If the knob of the ribbon-winding unit is not set to

its original position, remove the carbon ribbon

already wound, and return the knob to its original

position.

Is the data/signal sent from the computer correct? Turn on the power switch again.

If the message still appears, check the software

on the computer or the configuration for

connections.

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Page 91

Low quality print

• Pull out the power cable before cleaning.

Caution

Are the paper and carbon ribbon set correctly? Check if the paper and carbon ribbon are

securely fixed. Also, lower the head-open lever of

the printer head unit, and check if the paper and

carbon ribbon are in the normal position.

【Check】 【How to fix】

Is the print density too dark or too light? Set the print density again with the setting

operation.

Is the printer head dirty, or is a label on the head?

Are you using genuine paper and carbon ribbon

specifically designed for the printer?

Be sure to use genuine paper and carbon ribbon

specifically designed for the printer.

Is the platen roller dirty? If the platen roller is dirty, wipe off the dirt with the

supplied cleaning set.

Are you using stained paper? Use clean paper.

If the thermal head is dirty, wipe off the dirt with

the attached cleaning set. If a label is on the

head, take it away.

* Do not use metallic object to remove it (the

printer head may be damaged).

If glue of the label is stuck to the printer head,

wipe it off with the supplied cleaning set. See “Daily Maintenance.” → page 91

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Page 92

Print position is misaligned

• Pull out the power cable before cleaning.

Caution

Are the paper and carbon ribbon set correctly? Fix the paper and carbon ribbon securely. Also,

lower the head-open lever of the printer head

unit, and set the paper and carbon ribbon to the

normal position again.

【Check】 【How to fix】

Is the data/signal sent from the computer correct? Turn on the power switch again.

If the message still appears, check the software

on the computer or the configuration for

connections.

Are the pitch correction (volume) or base point

correction (User Mode setting) correct?

Set the pitch correction (volume) or base point

correction (User Mode setting) again.

Is the platen roller dirty? If the platen roller is dirty, wipe off the dirt with the

supplied cleaning set.

Are you using genuine paper and carbon ribbon

specifically designed for the printer?

Be sure to use genuine paper and carbon ribbon

specifically designed for the printer.

Is the paper/carbon ribbon you are using

deformed?

If the edges of the paper/carbon ribbon are

deformed, the paper cannot be fed normally.

Use new paper/carbon ribbon, which are not

deformed.

Is the paper sensor dirty? If the paper sensor is dirty, wipe off the dirt with

the supplied cleaning set. See “Daily Maintenance.” →page 91

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Page 93

Attaching and removing the memory cartridge

Print data and graphic data can be stored.

▲Memory cartridge

• If a memory card command is sent without attaching a memory cartridge, an error will occur. For details, see Troubleshooting. →page xx

Tilt the knob of the memory

cartridge cover inside and

remove the memory cartridge

cover.

Open the main cover.

Insert the memory cartridge.

Press the knob of the memory

cartridge cover and attach it.

Close the main cover.

Memory cartridge cover

Knob of the memory cartridge cover

Memory cartridge

Caution

How to attach

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Page 94

How to remove

Tilt the knob of the memory

cartridge cover inside and

remove the memory cartridge

cover.

Open the main cover.

Remove the memory cartridge.

Press the knob of the memory

cartridge cover and attach it.

Close the main cover.

Memory cartridge cover

Knob of the memory cartridge cover

Memory cartridge

• Before installing/taking out the memory cartridge, be sure to turn off the printer. Otherwise, the memory cartridge, circuit board, or the printer itself may be damaged.

• In order to prevent foreign objects from entering the device, always attach the memory cartridge cover, regardless of whether a memory cartridge is inserted or not.

• Keep the memory cartridge cover so that it will not be lost.

Caution

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Page 95

This board enables the printer to exchange data with a computer and/or network.

*If you have any questions, contact the sales outlet, dealer, or service center.

▲Interface board

The type with the cutter unit mounted on the printer, in order to cut the paper.

▲Cutter type (factory option)

The type with the simplified peel unit mounted on the printer, in order for labels to be automatically peeled off from the mounting sheet.

▲Simplified peel type (factory option)

The type with the peel unit mounted on the printer, in order for labels to be automatically peeled off from the mounting sheet.

▲Peel type (factory option)

The type with the cutter unit (for non-separate only) mounted on the printer, in order for automated printing and cutting of labels without the mounting.

▲Nonseparate type (factory option)

The type with the internal winding unit mounted on the printer, for automated winding of printed labels.

▲Label internal winding type (factory option)

The type with the RFID unit mounted on the printer, in order for automated reading/ writing of IC tags and labels.

▲RFID type (factory option)

○Parallel interface board (IEEE1284)

(optional)

○Serial interface board (RS-232C)

(optional)

○USB interface board

(optional)

○LAN interface board

(optional)

○Wireless LAN interface board

(optional)

○EXT connector (external signal interface)

(optional)

○Mini LAN interface board

(optional)

Before installing/removing interface boards, be sure to turn off the printer. Otherwise, the interface boards, or the printer itself may be damaged.

Caution

Optional add-on peripherals

In order to satisfy the needs of our customers, the following options are available for this printer.

Type of options

XXXXX

Inerface board

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Page 96

Paper sensor

▲When to clean

Daily Maintenance　

This printer prints not only barcodes but other graphics and text. When the printer units are dirty,

important barcodes and characters are not printed neatly, and malfunction may result as well.

Clean the printer periodically.

The following is a guideline for cleaning.

Cleaning with the cleaning set

• Printer head, platen roller,

paper sensor, and label guide 

• Others ... for every six rolls of paper, or every time after printing 900 m.

Cleaning with the cleaning sheet

• For every six rolls of paper, or every time after printing 900 m.

▲How to clean the printer (1)

With the attached cleaning set, clean the following parts.

Usage instructions for the wrapping sheet is attached to it.

See “About removing dirt stuck to printer head”.

▲Be careful when cleaning

 When cleaning, be careful about the following points.

• The times for cleaning are a guideline, and clean as appropriate depending on the degree of

contamination.

• Use a cleaning pen or cotton cloth to clean the printer units.

• If you use hard objects such as a screwdriver for cleaning, you may damage the units.

Especially for the head unit, never use hard objects such as a screwdriver.

• Be sure to turn off the power before cleaning.

Label guide

Cleaning pen

Cleaning liquid

Cotton cloth

Cotton buds

Thermal head Platen roller

Sensor and guide

Printer cleaning set

Printer head unit

Wrapping sheet

... for every other paper roll or each time after printing 150 m.

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Page 97

Printer head

Platen roller

▲How to clean the printer (2)

With the attached cleaning sheet, clean the following parts.  Lift up the main cover and printer head unit. Remove the label and the ribbon.  Put the head cleaning sheet between the printer head and platen roller, and lower the head-open

lever of the printer head unit.  Pull the cleaning sheet forward with both hands.

Repeat the procedure two to three times.

This will remove the dirt stuck to the printer head. If any dirt still remains, repeat the process a

few times.

 Clean the printer head with the cleaning pen.

Cleaning of printer head and paper sensor

Cleaning printerl head

Cleaning of platen roller

* Apply the cleaning sheet in a way that the coarse

side faces the printer head.

* If you are using a carbon ribbon, be sure to remove it

before cleaning

* If you are using a non-separate specification, also wipe off the dirt on the cutter fixed blade with a cleaning

pen.

* If you are using a carbon ribbon, be sure to remove it before cleaning.



Lift up the main cover and printer head unit, and expose the head unit.



Wipe off the dirt on the printer head and paper sensor using a cleaning pen.



Moisten the cotton cloth with cleaning liquid and use the cloth to wipe off the dirt on the platen roller.



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Page 98

Basic specifications

Dimensions

W 271 mm x D 455 mm x H 305 mm x (Standard)

Weight

14 kg (Standard)

Power supply

Input voltage: AC 100 V to 240 V ±10% Power consumption:

Maximum 200 VA 150 W, print rate 30% (89 VA 40 W on standby)

Operational ambient temperature: 0 to 40 ˚C Operational ambient humidity: 30 to 80% (however, no condensation) Storing ambient temperature: –5 to 60 ˚C Storing ambient humidity: 30 to 90% (however, no condensation)

Paper, and carbon ribbon excluded.

Environmental conditions

Head density

Thermal transfer or thermal

Print method

8 dots/ mm (203 dpi) 12 dots/ mm (305 dpi) 24 dots/ mm (609 dpi)

Paper

Paper thickness

Be sure to use the specified paper manufactured by our company.

0.060 mm to 0.268 mm

Label issuance

Continuous, tear off, peel, cutter, and nonseparate

Label size (mounting and cardboard size)

Standard

Width: 22 to 128 mm (25 to 131 mm) Pitch: 5 to 397 mm (9 to 400 mm)

Peel

Width: 22 to 128 mm (25 to 131 mm) Pitch: 17 to 397 mm (20 to 400 mm)

Cutter

Width  Length

Thickness of base material

Color Wound direction

Width: 22 to 128 mm (25 to 131 mm) Pitch: 17 to 397 mm (20 to 400 mm)

Nonseparate

Width: 22 to 128 mm (25 to 131 mm) Pitch: 17 to 397 mm (20 to 400 mm)

May be regulated due to number of issuance or size of paper. However, label sizes may be regulated due to use conditions.

Maximum external diameter:

200 mm (Approximately 150 m/roll) 3-inch paper tube used Back winding (only front winding for the non-seprate)

Tear off

Width: 22 to 128 mm (25 to 131 mm) Pitch: 17 to 397 mm (20 to 400 mm)

Print speed

Maximum 12 inches/sec

(Approximately 300 mm/sec)

Maximum 12 inches/sec

(Approximately 300 mm/sec)

Maximum 6 inches/sec

(Approximately 150 mm/sec)

Not printable for 3 mm from the backside.

Print valid range

Width 104 mm x pitch 2500 mm Width 104 mm x pitch 1500 mm Width 104 mm x pitch 400 mm

Carbon ribbon

Roll paper

Number of loadable sheets

Be sure to use the specified carbon ribbon manufactured by our company.

39.5, 45, 59, 76, 84, 92, 102, 111, and 128 mm Use a carbon ribbon wider than the paper used. 300 m/roll

4.5 µm Black (standard), also red, blue, purple, and green Back winding

Model name

GT412 GT424GT408

Note: The speed may be limited depending on the type of print layout, paper, or carbon ribbon.

Fanfold paper

Maximum folded height: 200 mm

See “Setting fanfold paper.” → page 12

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Page 99

CG Times (alphanumeric and symbol) CG Triumvirate (alphanumeric and symbol)

External interface

Interface board ○Parallel (IEEE1284) ○RS-232C

• READY/BUSY

• XON/XOFF

• Status 2/3

• Driver specific protocol

• Status 5

○USB (Ver. 2.0) ○LAN (10BASE-T/ 100BASE-TX automatic changeover) ○Wireless LAN (IEEE802.11b) ○Mini LAN (10BASE-T/ 100BASE-TX automatic changeover) ○External (EXT) signal interface (14-pin)

GT412 GT424GT408

X20 5 x 9 dots (alphanumeric, symbol, and kana) X21 17 x 17 dots (alphanumeric, symbol, and kana) X22 24 x 24 dots (alphanumeric, symbol, and kana) X23 48 x 48 dots (alphanumeric, symbol, and kana) X24 48 x 48 dots (alphanumeric, symbol, and kana) Outline font (alphanumeric, symbol, and kana) OCR-A GT408 15 x 22 dots (alphanumeric and symbol)

GT412 22 x 33 dots (alphanumeric and symbol) GT424 44 x 66 dots (alphanumeric and symbol)

OCR-B GT408 20 x 24 dots (alphanumeric and symbol)

GT412 30 x 36 dots (alphanumeric and symbol) GT424 60 x 72 dots (alphanumeric and symbol)

16 x 16 dots (JIS level-1 and -2 kanji sets. Selectable either Mincho or Gothic) 24 x 24 dots (JIS level-1 and -2 kanji sets. Selectable either Mincho or Gothic) 22 x 22 dots (JIS level-1 and -2 kanji sets. Selectable either Mincho or Gothic) 32 x 32 dots (JIS level-1 and -2 kanji sets. Selectable either Mincho or Gothic) 40 x 40 dots (JIS level-1 and -2 kanji sets. Selectable either Mincho or Gothic) Kanji outline font

Sensor Memory cartridge

True Type font

Paper sensor: reflection type, penetration type FLASH ROM 16 Mbyte (user area: 4 Mbyte)

Print format

Transmitted from host (computer) (There is a function to store format filed description in a memory cartridge)

Operation panel

LINE, FEED FUNCTION, / / / , ENTER, CANCEL

Model name

Stored font types

Standard

Key



Switch LCD LED Potentiometer adjustment

Kanji font

POWER switch Graphic LCD (with backlight) Vertical 32 dots x horizontal 128 dots POWER, ONLINE, STATUS, LABEL, RIBBON VOLUME: buzzer potentiometer adjustment PITCH: print-head pitch OFFSET: tear off, peel, and cutter stop position adjustment DARKNESS: print density adjustment

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Page 100

Vertical 1 to 12 times, horizontal 1 to 12 times (characters) 1 to 12 L (barcodes)

Barcode

Magnification

UPC-A/E, EAN8/13, JAN8/13 NW-7 INTERLEAVED 2 of 5 (ITF) INDUSTRIAL 2 of 5 MATRIX 2 of 5 CODE39, CODE93, CODE128 UCC/EAN128 Customer barcode RSS-

14

QR code model 2, Micro QR (Ver 8.1) PDF417 (Ver. 2.4, including micro PDF) Veri code (Ver. 1.0) MAXI code (Ver. 3.0) Data matrix ECC200 (Ver. 2.0) Synthetic symbol (UPC-A/E, EAN8/13, JAN8/13, CODE39, CODE128 CC-A/B/C supported with RSS-14)

GT412 GT424GT408

One dimensional code

Two dimensional code

Peel unit (with mounting winder), cutter unit, non-separate unit, simplified peel unit, internal winding unit, external winding unit, RFID unit, detection scanner unit, EXT connector (external signal), interface board (RS-232C, parallel (IEEE1284), USB, LAN (10BASE-T/100BASE-TX), wireless LAN (IEEE802.11b), mini LAN (10BASE-T/100BASE-TX))

Noise standard

VCCI Class B IEC Level 3

1000 Vp-p or more (50 nS to 1 µS pulse)

Option

1:2, 1:3, 2:5, arbitrary

Characters: 0˚, 90˚, 180˚, and 270˚ Barcode: parallel 1, serial 1, parallel 2, serial 2

Head check/ Head open/ Paper end/ Ribbon end/ Winding full/ Kanji ROM check/ Test print

1. Volume set value indication 2. Print speed 3. Print density

4. Print position correction 5. Zero slash changeover 6. Kanji code changeover

7. Kanji font setting 8. Proportional pitch setting

Barcode ratio User mode

Rotation

Auto diagnostic function

Radiant noise

AC line noise

Static withstand pressure

Memory cartridge

Extended FLAS ROM (24Mbyte)

Model name

サトー取説_E 04.8.17 6:23 PM ページ 95

SATO iGT400 Series Instruction Manual

Specifications and Main Features

Frequently Asked Questions

User Manual