Samsung ProXpress M4530ND, ProXpress M4530NX User Manual

76

3. Maintenance

Cleaning the machine

If printing quality problems occur or if you use your machine in a dusty enviroment, you need to clean your machine regularly to keep it in the best printing condition
and use your machine longer.

• Cleaning the cabinet of the machine with cleaning materials containing large amounts of alcohol, solvents, or other strong substances can discolor or distort the
cabinet.

• If your machine or the surrounding area is contaminated with toner, we recommend you use a cloth or tissue dampened with water to clean it. If you use a vacuum
cleaner, toner blows in the air and might be harmful to you.

9

Cleaning the outside

Clean the machine cabinet with a soft, lint-free cloth. Dampen the cloth slightly with water, but be careful not to let any water drip onto or into the machine.

10

Cleaning the inside

During the printing process, paper, toner, and dust particles can accumulate inside the machine. This buildup can cause print quality problems, such as toner specks
or smearing. Cleaning the inside of the machine clears and reduces these problems.

Use a dry lint free cloth when cleaning the inside of the machine, be careful not to damage the transfer roller or any other inside parts. Do not use solvents such as
benzene or thinner. Printing quality problems can occur and cause damage to the machine.

Cleaning the machine

77

3. Maintenance

Cleaning the machine

78

3. Maintenance

Cleaning the machine

79

3. Maintenance

11

Cleaning the pickup roller

80

3. Maintenance

Tips for moving & storing the machine

The warranty does not cover damage from falls or impacts due to the intentional or unintentional actions of the user.

• When moving the machine, do not tilt or turn it upside down. Otherwise, the inside of the machine may be contaminated by toner, which can cause damage to
the machine or reduce print quality.

• When moving the machine, make sure at least two people are holding the machine securely.

4. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

• Tips for avoiding paper jams 82

• Clearing paper jams 83

• Understanding the status LED 94

• Understanding display messages 96

• This chapter gives helpful information about what to do when you encounter an error. If
your machine has a display screen, check the message on the display screen first to solve.

• If you cannot find a solution to your problem in this chapter, refer to the Troubleshooting

chapter in the Advanced Guide (see "Troubleshooting" on page 255).

• If you cannot find a solution in the User's Guide or the problem persists, call for service.

82

4. Troubleshooting

Tips for avoiding paper jams

By selecting the correct medias, most paper jams can be avoided. To avoid paper jams, refer to the following guidelines:

• Ensure that the adjustable guides are positioned correctly (see "Tray overview" on page 37).

• Do not remove paper from the tray while your machine is printing.

• Flex, fan, and straighten paper before loading.

• Do not use creased, damp, or highly curled paper.

• Do not mix papers in a tray.

• Use only recommended print media (see "Print media specifications" on page 107).

83

4. Troubleshooting

Clearing paper jams

To avoid tearing the paper, pull the jammed paper out slowly and gently.

1

In tray1

Illustrations in this user’s guide may differ from your machine depending on the model and options installed. Check your machine type (see "Front view" on page 17).

Clearing paper jams

84

4. Troubleshooting

2

In optional tray

• Illustrations in this user’s guide may differ from your machine depending on the model and options installed. Check your machine type (see "Front view" on page

17).

• This troubleshooting may not be available depending on model or optional goods (see "Variety feature" on page 8).

Clearing paper jams

85

4. Troubleshooting

If you do not see the paper in this area, stop and go to next step:

If you do not see the paper in this area, stop and go to next step:

Clearing paper jams

86

4. Troubleshooting

3

In the multi-purpose tray

Clearing paper jams

87

4. Troubleshooting

4

Inside the machine

The Fuser area is HOT, please wait until device cools down before accessing this area. Turn power off to cool the machine down. Take care when removing paper
from the machine.

Illustrations in this user’s guide may differ from your machine depending on the model and options installed. Check your machine type (see "Front view" on page 17).

Clearing paper jams

88

4. Troubleshooting

Clearing paper jams

89

4. Troubleshooting

If you do not see the paper in this area, stop and go to next step:

If you do not see the paper in this area, stop and go to next step:

Clearing paper jams

90

4. Troubleshooting

5

In the exit area

The Fuser area is HOT, please wait until device cools down before accessing this area. Turn power off to cool the machine down. Take care when removing paper
from the machine.

Clearing paper jams

91

4. Troubleshooting

If you do not see the paper in this area, stop and go to next step:

Clearing paper jams

92

4. Troubleshooting

6

In the duplex unit area

Clearing paper jams

93

4. Troubleshooting

If you do not see the paper in this area, stop and go to next step:

94

4. Troubleshooting

Understanding the status LED

The color of the LED indicates the machine's current status.

• Some LEDs may not be available depending on model or country (see "Control panel overview" on page 19).

• To resolve the error, look at the error message and its instructions from the troubleshooting part (see "Understanding display messages" on page 96).

• You also can resolve the error with the guideline from the computer’s Samsung Printing Status program window (see "Using Samsung Printer Status" on page

247).

• If the problem persists, call a service representative.

LED Status Description

() Status

Off The machine is off-line.

Blue

Blinking When the backlight blinks, the machine is receiving or printing data.

On • The machine is on-line and can be used.

Red

Blinking

• A minor error has occurred and the machine is waiting for the error to be cleared. Check the display message. When
the problem is cleared, the machine resumes.

• Small amount of toner is left in the cartridge. The estimated cartridge life

a

. of toner is close. Prepare a new cartridge
for replacement. You may temporarily increase the printing quality by redistributing the toner (see "Redistributing
toner" on page 65).

On

• A toner cartridge has almost reached its estimated cartridge life

a

. It is recommended to replace the toner cartridge (see

"Replacing the toner cartridge" on page 67).

• The cover is opened. Close the cover.

• There is no paper in the tray when receiving or printing data. Load paper in the tray.

• The machine has stopped due to a major error. Check the display message (see "Understanding display messages" on
page 96).

• A paper jam has occurred (see "Clearing paper jams" on page 83).

Understanding the status LED

95

4. Troubleshooting

( ) Power

Blue

On The machine is in power save mode.

Off The machine is in ready mode or machine’s power is off.

a. Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of print-outs and is designed pursuant to ISO/IEC 19752. The number of pages

may be affected by operating environment, percentage of image area, printing interval, graphics, media and media size.

LED Status Description

96

4. Troubleshooting

Understanding display messages

Messages appear on the control panel display to indicate the machine’s status
or errors. Refer to the tables below to understand the messages’ and their
meaning, and correct the problem, if necessary.

• You can resolve the error with the guideline from the computer’s

Printing Status program window (see "Using Samsung Printer Status" on

page 247).

• If a message is not in the table, reboot the power and try the printing job
again. If the problem persists, call a service representative.

• When you call for service, provide the service representative with the
contents of display message.

• Some messages may not appear on the display depending on the
options or models.

• [error number] indicates the error number.

• [tray type] indicates the tray number.

• [color] indicates the color of toner.

7

Paper Jam-related messages

Message Meaning Suggested solutions

• Jam inside of duplex Paper has jammed during
duplex printing. This is
applicable only to
machines with this feature.

Clear the jam (see "In the
duplex unit area" on page

92).

• Jam bottom of

duplex

• Jam in exit area Paper has jammed in the
exit area.

Clear the jam (see "In the
exit area" on page 90).

• Jam inside of

machine

Paper has jammed in the
inside machine.

Clear the jam (see "Inside
the machine" on page

87).

Paper jam in tray Paper has jammed in the

tray.

Clear the jam (see "In
tray1" on page 83).

• Paper jam in tray 2

• Paper jam in tray 3

• Paper jam in tray 4

• Paper jam in tray 5

Paper has jammed in the
optional tray.

Clear the jam (see "In
optional tray" on page

84).

Paper jam in MP tray Paper has jammed in the

multi-purpose tray.

Clear the jam (see "In the
multi-purpose tray" on
page 86).

Message Meaning Suggested solutions

Understanding display messages

97

4. Troubleshooting

8

Toner-related messages

Message Meaning Suggested solutions

• Replace new toner

• End of life, Replace

with new toner
cartridge

The indicated toner
cartridge has reached
its estimated

cartridge life

b

.

Replace the toner cartridge
with a Samsung- genuine toner

cartridge

a

(see "Replacing the

toner cartridge" on page 67).

• Replace IMG. unit

• End of life, Replace

with new imaging
unit

The indicated
imaging unit has
reached its estimated

imaging unit life

b

.

Replace the imaging unit with a
Samsung-genuine imaging
unit (see "Replacing the
imaging unit" on page 69).

• Error: [error

number]

• Imaging Unit

Failure: [error
number]. Install
imaging unit again

The imaging unit is
not installed.

Install the imaging unit. If it is
already installed, try to reinstall
the imaging unit. If the problem
persists, call for service.

• Error: [error

number]

• Imaging unit

Failure: [error
number]. Call for
service

There is a problem in
the imaging unit.

Turn the machine off and back
on again. If the problem
persists, call for service.

• Prepare new toner

• Prepare new toner

cartridge

The estimated
cartridge life

b

of

toner is close.

Prepare a new cartridge for a
replacement. You may
temporarily increase the
printing quality by
redistributing the toner (see
"Redistributing toner" on page

65).

• Prepare IMG. unit

• Prepare new

imaging unit

The estimated
imaging unit life of
toner is close.

Prepare a new imaging unit for
a replacement (see "Replacing
the imaging unit" on page 69).

• Shake toner cart.

• Shake toner

cartridge and then
install. Replace
toner cartridge if
the problem
persists

Small amount of
toner is left in the
indicated cartridge.

You may temporarily increase
the printing quality by
redistributing the toner (see
"Redistributing toner" on page

65).

• Error: [error

number]

• Toner Cartridge

Failure: [error
number]. Install
toner cartridge
again

The toner cartridge is
not installed.

Install the toner cartridge. If it is
already installed, try to reinstall
the toner cartridge. If the
problem persists, call for
service.

Message Meaning Suggested solutions

Understanding display messages

98

4. Troubleshooting

• Toner Not Installed

• Toner cartridge is

not installed.
Install the
cartridge

The toner cartridge is
not installed.

Reinstall the toner cartridge.

• IMG. Not Installed

• Imaging unit is not

installed. Install
the unit

The imaging unit is
not installed.

Reinstall the imaging unit two
or three times. If the problem
persists, call for service.

• Error: [error

number]

• Toner Cartridge

Failure: [error
number]. Call for
service

There is a problem in
the toner cartridge.

Turn the machine off and back
on again. If the problem
persists, call for service.

• Toner Not

Compatible

• Toner cartridge is

not compatible.
Check users guide

The toner cartridge
you have installed is
not for your machine.

Install a Samsung-genuine
toner cartridge, designed for
your machine (see "Available
consumables" on page 60).

• IMG. Not

Compatible

• Imaging unit is not

compatible. Check
guide

The imaging unit you
have installed is not
for your machine.

Install a Samsung-genuine
imaging unit, designed for your
machine (see "Available
consumables" on page 60).

Message Meaning Suggested solutions

• Replace new toner

• Replace with new

toner cartridge

The indicated toner
cartridge has almost
reached its estimated

cartridge life

b

.

Replace the toner cartridge for
the best print quality when this
message appears. Using a
cartridge beyond this stage can
result in printing quality issues
(see "Replacing the toner
cartridge" on page 67).

If the machine stops printing,
replace the toner cartridge (see
"Replacing the toner cartridge"
on page 67).

• Replace IMG. unit

• Replace with new

imaging unit

The indicated
imaging unit has
almost reached its
estimated imaging

unit life

b

.

Replace the imaging unit for
the best print quality when this
message appears. Using a
imaging unit beyond this stage
can resultin printing quality
issues (see "Replacing the
imaging unit" on page 69).

• Remove seal tape

• Did not supply

enough toner.
Remove seal tape
of toner cartridge
or shake it. Call for
service if the
problem persists

The seal tape of the
toner cartridge is not
removed

Remove the seal tape of the
toner cartridge (see "Replacing
the toner cartridge" on page

67).

Message Meaning Suggested solutions