Samsung MIM-E03 A, MIM-E03 B, MIM-E03 N Handover And Maintenance Log Book
Air Source Heat Pump
Handover and Maintenance Log Book
Model Numbers
MIM-E03 A and B N
AE 050-090-120-140-160JXYDEH
2 3
Freedom Heat Pumps Warranty Information
Who are Freedom Heat Pumps?
Freedom Heat Pumps are a wholesale distribution company for the Samsung EHS and the Hitachi Yutaki range of heat pumps and
underfloor heating systems. We offer technical support, training, design and consultancy services and operate the
www.samsungehs.co.uk and www.freedomhp.co.uk web sites and freedom heat pumps and Samsung EHS Facebook pages.
We launched Samsung’s eco heating systems in the UK in 2010 and have been market leaders in this sector with over 5500 units out in
the field. In 2016 we started distributing Hitachi’s Yutaki range of units to expand our heat pump portfolio and market influence.
We now also have our underfloor heating business and have expanded our heat pump ranges from both Hitachi and Samsung into the
commercial sector offering systems with capacities of up to 250 kW.
What we do
Our role is to provide design, and after care support to the installing plumbers and heating engineers working on the heat pumps we
supply. We also support engineers on site if they need help.
YouTube support
We run a YouTube channel for installers and home owners search for freedom heat pumps in you tube and you will find us.
What to do if you need help
If you have trouble with your system, your first port of call should always be the engineers who sold you your system or the maintenance
company looking after it. If you don’t have a maintenance agreement we can advise who the best people are to supply this in your area
just give us a call on 02380 274833 or email us at sales@freedomhp.co.uk and we can set you on the correct course.
Please note if your unit is not maintained regularly this will affect your Samsung parts warranty.
All Samsung heat pumps can now be registered for a 7-year parts warranty covering only the Samsung components, The Samsung
warranty covers parts only. Any labour charges for replacing faulty parts are not covered. Your installer may offer you a full parts labour
and call out warranty as part of their maintenance agreement but you need to discuss this with the installer / maintenance company.
The Samsung warranty does not cover, radiators, cylinders, UFH, valves, pumps etc. It is the role of the installer to offer a warranty to the
end user covering the heating system including the heat pump.
The warranty will be held by the end user at the address the unit is installed. It is important that a qualified engineer services the unit
annually to maintain the warranty and register each maintenance online. It does not have to be the installer who does this, we can
recommend engineers to do this if the installer does not want to do this work.
Your unit is not automatically registered for warranty, your installer needs to fill in a form online at www.freedomhp.co.uk . Once this is
done a certificate will be emailed to the applicant, make sure you have a copy of this certificate, you may need it later.
At the back of this book are 7 years worth of maintenance records, make sure your engineer fills this in each year at service time, again
you may need this in event of a warranty claim
Installation Details
Your Name
Your email address
Outdoor model number
Outdoor serial number
You will find this on the side of the heat pump
Indoor unit model number
Date commissioned
/ /
Name of Homeowner
End user email address
This is where the warranty certificate will be sent by Samsung
Installation address
Post code
Installation Details
Company name
Engineers name
Office telephone number
Is this your first Samsung install?
YES / NO
Date commissioned
Will you or your company
be maintaining the Unit?
YES / NO
If No, Freedom Heat Pumps will advise of an engineer who
can do this
Install Photos
Please take at least 6 photos showing the outdoor unit, control
box and cylinder cupboard
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Handover of the System
Please search YouTube for Freedom Heat pumps Handover Video for Samsung Heat Pump for Homeowners
Thank you for buying a Samsung EHS heat pump system, your Samsung heat pump heats the house and hot water cylinder
much like a normal fossil fuel boiler, however there are a couple of differences which you should take notice of.
Your installer should have provided you with a room thermostat if you have radiators or a thermostat in every room if you have under
floor heating. The installer will be able to run through the operation of your stats with you. The heat pump will operate from the signal
sent by these stats back to the heat pump, please do not use the Samsung controller to control your heating.
Once the unit starts up it will take time to get to temperature, it is not instant. Within 10 minutes you should feel the radiators beginning
to warm up. Although it may take a few days to have everything to the required temperature, please do not switch your stats off during
this period.
Weather compensation and water law
The radiator temperatures will be lower than you are used to with a gas or oil boiler. To add to this, we run them in a weather
compensation mode, this means that the unit measures the outside temperature and adjusts the radiator temperature to suit.
The colder it is outside the warmer the rads will be and vice versa. This function is automatic and is designed to save you money. In very
cold weather the radiator will be at their hottest, they will reach 50°C.
Running your machine efficiently
It is very expensive to heat the house up from cold, with a heat pump the best advice is to maintain the house at as close to constant
temperature as possible all the time.
Please DON’T set the room temperature too low when you leave the house, ideally drop it no more than 2 degrees below your normal set
temperature when you go out or it will take a long time and a lot of money to recover.
To switch off the heating in summer set your room thermostats down to 16°C to avoid the heating starting up. Your radiators will have
thermostatic valves on them, you can adjust each room’s temperature with these.
Water temp in weather comp mode
Ambient temperature °C
Flow temperature °C
-5
35
55
50
45
40
0 5 10 15
Handover of the System
General Advice
The heat pump comes with a Samsung controller which looks like
this, you should not use this or press the buttons, it is used for
commissioning and fault diagnosing the system only.
On Youtube (search for freedom heat pumps) there are videos
showing how to use the controller, faults etc.
Normally the controller will show AU or 0.0c on the left and a tap
in the right hand top corner. This is normal, it means the system
is controlled by external thermostats. If it says 0.0c you can boost
your heating water temp using + or – but it costs more money if its
set above 0.0C
If the system goes into fault, the screen will show a number at the
bottom starting with E, for example E911 – A00. The green light
will go out and a red light will flash. The engineer will want to know
this number when you call.
Please avoid turning the unit off at the power supply especially
in cold weather. If the unit is off and the weather is very cold, it
cannot protect itself and your warranty will be at risk.
If the unit is off and the temperature outside is cold, it will
automatically run the pump for a few minutes to stop freezing.
In extreme weather, below -2°C the water pump will run
continuously, you cannot stop this.
Hot Water
At the top right of the controller you should see a tap with 2 dots, this means your unit is monitoring the cylinder temperature.
The unit it set up to maintain the water between 43 and 50°C all the time.
As you use the water the heat pump will constantly top up the cylinder. The hot water cylinder has priority over the heating, if the
cylinder temperature falls 5 degrees below its set point the unit will automatically switch to heating the cylinder. This should take less
than an hour.
Once set temperature is achieved the unit will go back to heating the house. The hot water cylinder loses almost no heat (1/3 a degree
an hour) if no hot water is used.
If you want to heat the cylinder very quickly you can press the DHW mode button, on the right until a bath shows, this will run the heat
pump and the immersion together. Please remember to return the tap with two dots when it is no longer required.
An anti-legionella / disinfection operation will be completed at a 3am every Wednesday morning.
The unit will heat the cylinder with the immersion to 60°C, the hot water will be hotter on a
Wednesday morning than the rest of the week. If legionella is not completed this e919 will flash on
screen, you need to call an engineer to check it.
If you don’t require 24/7 hot water It is possible to time clock the hot water to reduce costs, the timer video on you tube will show you
how to do this.
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Handover of the System
This is what the controller looks like when the unit is running in
Heating mode:
How the controller should look whilst running in normal operating mode
How the controller should look when a fault occurs
This is what the controller looks like when the unit goes into a
fault. The light above the power button will be flashing red.
If this happens, take a photo of the controller as a reference and
call your engineer, who will be able to assist you further.
This is what the controller looks like when the unit is running in
Hot Water Mode:
Overview of the Samsung Controller
The outing mode button sets the hot water cylinder temperature to 25°C but has no effect on heating, this is
ideal for when you go away on holiday etc. If you turn all thermostats down as well the heat pump won’t run
which will save money.
The Silent mode button is not used, due to risk of freezing up etc.
Location Function
1 Heating On / Off
2 Heating Mode Button
3 Plus / Minus Buttons
4 Silent Mode Button
5 Outing Mode Button
6 View Button
7 Set Button
8 Timer Button
Location Function
9 User Set Button
10 Escape Button
11 Delete Button
12 Up / Down / Left / Right Buttons
13 Set Button
14 Hot Water On / Off
15 Hot Water Mode Button
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