Samsung 4G LTE Network Extender 2, SLS-BU10B User Manual

Verizon 4G LTE

Network Extender 2

User Guide 3.1

Network Systems

Samsung Electronics America

Document Version 1.1

October 2017

Intellectual Property

All Intellectual Property, as defined belo w, owned by or which is otherwise the property of Samsung or its respective suppl iers relating to the SAMSUNG device, including but not limited to, accessories, part s, or software relating thereto (the “4G LTE Network Extender 2”), is proprietary to Samsung and protected under federal laws, state laws, and international treaty provisions. Intellectual Property includes, but is not limited to, inventions (patentable or unpatentable), patents, trade secrets, copyrights, software, computer programs, and related documentation and other works of authorship. You may not infringe or otherwise violate the rights secured by the Intellectual Property. Moreover, you agree that you will not (and will not attempt to) modify, prepare derivative works of, reverse engineer, decompile, disassemble, or otherwise att empt to create source code from the software. No title to or ownership in the Intellectual Property is transferred to you. All applicable rights of the Intellectual Property shall remain with SAMSUNG and its suppliers.

Open Source Software

Some software components of this product, including but not limited to ‘PowerTOP’ and ‘e2fsprogs’, incorporate source code covered under GNU General Public License (GPL), GNU Lesser General Public License (LGPL), OpenSSL License, BSD License and other op en source licenses. To obtain the source code covered under the open source licenses, please visit:

http://opensource.samsung.com.

Disclaimer of Warranties; Exclusion of Liability

EXCEPT AS SET FORTH IN THE EXPRESS WARRANTY CONTAINED ON THE WARRANTY PAGE ENCLOSED WITH THE PRODUCT, THE PURCHASER TAKES THE PRODUCT “AS IS”, AND SAMSUNG MAKES NO EXPRESS OR IMPLIED WARRANTY OF ANY KIND WH ATSOEVER WITH RESPECT TO THE PRODUCT, INCLUDING BUT NOT LIMITED TO THE MERCHANTABILITY OF THE PRODUCT OR ITS FITNESS FOR ANY PARTICULAR PURPOSE OR USE; THE DESIGN, CONDITION OR QUALITY OF THE PRODUCT; THE PERFORMANCE OF THE PRODUCT; THE WORKMANSHIP OF THE PRODUCT OR THE COMPONENTS CONTAINED THEREIN; OR COMPLIANCE OF THE PR ODUCT WITH THE REQUIREMENTS OF ANY LAW, RULE, SPECIFICATION OR CONTRACT PERTAINING THERETO. NOTHING CONTAINED IN THE I NSTRUCTION MANUAL SHALL BE CONSTRUED TO CREATE AN EXPRESS OR IMPLIED WARRANTY OF ANY KIND WHATSOEVER WI TH RESPECT TO THE PRODUCT. IN ADDITION, SAMSUNG SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RESULTING FROM THE PURCHASE OR USE OF THE PRODUCT OR ARISING FROM THE BREACH OF THE EXPRESS WARRANTY, INCLUDING INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR LOSS OF ANTICIPATED PROFITS OR BENEFITS.

Modification of Software

SAMSUNG IS NOT LIABLE FOR PERFORMANCE ISSUES OR INCOMPATIBILITIES CAUSED BY YOUR EDITING OF REGISTRY SETTINGS, OR YOUR MODIFICATION OF OPERATING SYSTEM SOFTWARE.

USING CUSTOM OPERATING SYSTEM SOFTWARE MAY CAUSE YOUR DEVICE AND APPLICATIONS TO WORK IMPROPERLY. YOUR CARRIER MAY NOT PERMIT USERS TO DOWNLOAD CERTAIN SOFTWARE, SUCH AS CUSTOM OS.

Samsung Electronics America (SEA), Inc

Address: 85 Challenger Road Ridgefield, New Jersey 07660

Phone: 1-800-SAMSUNG (726-7864) Phone: 1-888-987-HELP (4357)

Internet Address:

www.samsung.com

Do you have questions about your Samsung Mobile Device? For 24 hour information and assistance, we offer a new FAQ/ARS System (Automated Response System) at: www.samsung.com/us/support

Contents

Preface vii

Relevance ....................................................................................................................................... vii

Conventions in this Document ....................................................................................................... vii

Revision History .............................................................................................................................. vii

Organization of This Document ..................................................................................................... viii

Related Documentation ................................................................................................................. viii

Personal and Product Safety .......................................................................................................... viii

Chapter 1 Getting Started 1

Introduction ..................................................................................................................................... 1

Features ........................................................................................................................................... 1

System Requirements ...................................................................................................................... 2

Network Extender Basics ................................................................................................................. 3

Chapter 2 Network Extender Setup 5

Setup Procedure ............................................................................................................................... 5

Making a Call .................................................................................................................................. 10

Additional LCD Display Information ............................................................................................... 11

Chapter 3 The Network Extender Admin Website (Local) 13

Admin Website Overview .............................................................................................................. 14

Home .............................................................................................................................................. 18

Connected Devices ......................................................................................................................... 19

Settings ........................................................................................................................................... 21

The About Page .............................................................................................................................. 33

Chapter 4 Configuring Your Device 38

Firewall Settings ............................................................................................................................. 38

Indoor GPS Antenna Using Extension Cable .................................................................................. 39

Outdoor GPS Antenna .................................................................................................................... 40

Chapter 5 Troubleshooting 41

Power/Status Indicator Light is Not Turning On ............................................................................ 41

Network Extender Has Not Acquired a GPS Fix Even After an Hour .............................................. 41

Unable to Place Call Using Network Extender ............................................................................... 42

Power/Status LED Indicator is Blinking .......................................................................................... 42

Startup Sequence and Troubleshooting ......................................................................................... 43

Other Messages and Troubleshooting ........................................................................................... 44

Alarms and Troubleshooting .......................................................................................................... 46

Appendix A Outdoor GPS Antenna Installation 48

GPS Antenna System Configuration ............................................................................................... 48

Signal Interference ......................................................................................................................... 60

GPS Antenna Installation................................................................................................................ 62

Grounding the Optional GPS Arrestor ............................................................................................ 68

Appendix B Acronyms 70

Contents

List of Figures

Figure 1. Verizon Wireless 4G LTE Network Extender 2 ................................................................................. 1

Figure 2. Box Contents .................................................................................................................................... 2

Figure 3. Optional Wall and Ceiling Mount Bracket (sold separately) ............................................................ 2

Figure 4. Components - Front and Rear View ................................................................................................. 3

Figure 5. Network Extender Placement .......................................................................................................... 5

Figure 6. Connect the Ethernet Cable and Power ........................................................................................... 6

Figure 7. Quick Reference Icons .................................................................................................................... 15

Figure 8. Network Extender Sign In Pop-Up Window ................................................................................... 16

Figure 9. Network Extender Forgot Admin Password Window .................................................................... 17

Figure 10. Network Extender Security Challenge Pop-up Window................................................................. 17

Figure 11. The Network Extender Home Page ................................................................................................ 18

Figure 12. The Network Extender Connected Devices Page ........................................................................... 19

Figure 13. The Network Extender Network Settings Tab ................................................................................ 21

Figure 14. The Network Extender Advanced Settings Tab .............................................................................. 23

Figure 15. The Network Extender Change Admin Password Tab .................................................................... 25

Figure 16. The Network Extender Time Zone Tab ........................................................................................... 27

Figure 17. The Network Extender Certificate Management Tab .................................................................... 29

Figure 18. Settings-Certificate Management-Reset Certificate Popup Window............................................. 30

Figure 19. The Network Extender Status & Alerts Tab.................................................................................... 33

Figure 20. Network Extender GPS Tab ............................................................................................................ 35

Figure 21. The Network Extender Performance Tab ....................................................................................... 36

Figure 22. The Support Tab ............................................................................................................................. 37

Figure 23. Connect the GPS Arrestor and Line Amplifier ................................................................................ 40

Figure 24. Example of a Common GPS Antenna System Configuration .......................................................... 48

Figure 25. GPS Cable Configuration Case #1 ................................................................................................... 52

Figure 26. GPS Cable Configuration Case #2 ................................................................................................... 53

Figure 27. The Network Extender GPS Arrestor Cable Connection Case #1 ................................................... 55

Figure 28. The Network Extender GPS Arrestor Cable Connection Case #2 ................................................... 56

Figure 29. The Network Extender GPS Arrestor Cable Connection Details .................................................... 57

Figure 30. GPS Arrestor GPS Antenna Cable Connection Detail ..................................................................... 58

Figure 31. GPS Antenna Installation................................................................................................................ 59

Figure 32. GPS Antenna Installation (Wall) ..................................................................................................... 63

Figure 33. GPS Antenna Installation (Floor) .................................................................................................... 64

Figure 34. Fixing GPS Bulkhead ....................................................................................................................... 66

Figure 35. Fixing the GPS Arrestor .................................................................................................................. 67

Figure 36. Connection of the GPS Arrestor Ground Cable .............................................................................. 69

Contents

List of Tables

Table 1. Admin Website Initial Access Window ........................................................................................... 15

Table 2. The Network Extender Home Page ................................................................................................ 18

Table 3. The Network Extender Connected Devices .................................................................................... 20

Table 4. The Network Extender Network Settings Tab ................................................................................ 21

Table 5. The Network Extender Advanced Settings Tab .............................................................................. 23

Table 6. The Network Extender Change Admin Password Tab .................................................................... 25

Table 7. The Network Extender Time Zone Tab ........................................................................................... 27

Table 8. Time Zone Information .................................................................................................................. 28

Table 9. The Network Extender Certificate Management Tab .................................................................... 29

Table 10. The Network Extender Status & Alerts Tab.................................................................................... 34

Table 11. The Network Extender GPS Tab ..................................................................................................... 35

Table 12. The Network Extender Performance Tab ....................................................................................... 37

Table 13. The Support Tab ............................................................................................................................. 37

Table 14. Destination Ports ............................................................................................................................ 38

Table 15. Firewall Settings ............................................................................................................................. 38

Table 16. Other Messages in the Network Extender Display ........................................................................ 44

Table 17. Alarms in the Network Extender Admin Website (Local) ............................................................... 46

Table 18. GPS Antenna System Configuration ............................................................................................... 48

Table 19. GPS Cable Connection .................................................................................................................... 49

Table 20. Identification Tag of GPS Cable ...................................................................................................... 51

Table 21. Optional GPS Bulkhead Fixing Parts and Tools ............................................................................... 65

Table 22. GPS Arrestor Fixing Parts and Tools ............................................................................................... 67

Table 23. Grounding the GPS Arrestor (MGB GPS Arrestor) .......................................................................... 68

Preface

This user guide describes how to install the 4G LTE Network Extender 2 and provides cable connection specifications.

Relevance

This user guide applies to the following products/softwa re

Model

Release

SLS-BU10B 3.1

Conventions in this Document

Samsung Networks product documentation uses the following conventions.

Symbols

Symbol

Description

Indicates a task. Indicates a shortcut or an alternative method. Provides additional information.

Provides information or instructions that you should follow to avoid servic e failure or damage to equipment.

Provides information or instructions that you should follow to avoid perso nal injury or fatality.

Provides antistatic precautions that you should observe.

Revision History

The following table lists all versions of this document.

Version

Date

Description

1.0 June 2017 First version

- Updated Chapter 2 Network Extender Setup with additional LED information;

1.1 Oct. 2017 Second version

-Updated all picture including Admin W ebsite and Chapter 5 Troubleshooting

Preface

Organization of This Document

Section

Title

Description

Chapter 1 Getting Started

Provides an overview of the Network Extender.

Chapter 2 Device Setup

Describes the procedures needed to set up the Network Extender.

Chapter 3

The Network Extender Admin Website (Local)

Describes the Network Extender Admin Website (Local).

Chapter 4 Configuring Your Device

Provides detailed information regarding firewall settings.

Chapter 5 Troubleshooting

Provides information to troubleshoot STS LED statuses.

Appendix A Acronyms List of terms.

Related Documentation

• Verizon 4G LTE Network Extender 2 Quick Start Guide

• Verizon 4G LTE Network Extender 2 Product, S af ety and Warranty

Personal and Product Safety

WARNING! This product contains chemicals k nown to the State of California to

cause cancer and birth defects or other reproductive harm.

FCC Radiation Exposure Statement

To ensure the safety of users, the FCC has established criteria for the amount of radio frequency energy various products may produce depending on their intended usage. This product has been tested and found to comply with the FCC’s exposure criteria.

Place your Network Extender at least 10 feet aw ay from products that generate electromagnetic radiation (e.g., microwave oven).

The installation of the base unit should allow at least eight inches (20 centimeters)

between the base and persons to be in compliance with FCC RF exposure guidelines.

Chapter 1

Getting Started

Introduction

Congratulations on the purchase of your Verizo n Wireless 4G LTE Network Extender 2. The 4G LTE Network Extender 2 offers enhanced in-building 4G LTE wireless coverage of up to 7500 square feet circular coverage and capacity of up to 15 active users.

This user guide introduces you to Network Extender service and all the features of your new device.

Figure 1. Verizon Wireless 4G LTE Network Extender 2

Features

This Network Extender provides the following features:

• This Network Extender is a simple to install device that provides enhanced in-

building wireless service without having to change your existing mobile phone.

• This Network Extender allows users to easily install and configure the system

by connecting to an existing broadband network.

• This Network Extender supports an embedded web server, which allows you

to customize your IP settings. For more information, see Chapter 3The Network Extender Admin Website (Local).

Chapter 1 Getting Started

The Network Extender box contains:

• Network Extender

• Indoor GPS extension cable

• Ethernet cable

• Power adaptor

• Quick Start Guide

• Product Safety and Warranty Manual

Figure 2. Box Contents

The following optional wall and ceiling mount brackets are sold separately. Please contact your Verizon sales representative for details.

Figure 3. Optional Wall and Ceiling Mount Bracket (sold separately)

System Requirements

• This device only supports Verizon Wireless 4G LTE mobile handsets with

Advanced Calling turned on, as shown in Chapter 2 Device Setup, in the Making a Call on Your Network Extender section.

• Internet Access: This Network Extender must be connected to an available

LAN port on a router or modem with always-on Internet access with minimum download speed of 10 Mbps and an upload speed of 5 Mbps. Speeds of 20 Mbps download and 10 Mbps upload or higher are recommended.

• GPS signal: This Network Extender requires a continuous GPS sign al from the

provided GPS antenna. For initial GPS fix, four strong GPS satellite signals must be available. If necessary, please use the included 23’ GPS extension cable to position the GPS antenna as close to a window as possible.

Chapter 1 Getting Started

• Power: 120 VAC outlet

• Home satellite broadband access is not supported.

Network Extender Basics

This section will guide you through the basic features and functions of your Network Extender.

The included GPS antenna is required for the automated setup process and is necessary in the event the mobile phone is used to call for emergency services while in the coverage area of the Network Extender.

Figure 4. Components - Front and Rear View

The Network Extender includes the following key features an d connections:

• The Power/Status Indicator shows the unit is on and in service.

• The LCD Display shows status messages and device icons indicating the

number of LTE devices connected to the Network Extender and the number of GPS satellites tracked.

• The Display Button scrolls the LCD display to provide additional information

about the device when in operation.

• The GPS Antenna is located under the GPS antenna cover on the top middle

of the Network Extender. Slide the cover open to access to the GP S antenna to install the extension cable, if needed. See the Configuring Your Device

chapter.

• The LAN Port allows you to connect an Ethernet cable to establish

communication between the Network Extender and your broadband router. This connection port is then used to transmit voice and data through the Internet to the Verizon wireless network.

Chapter 1 Getting Started

• The Reset Button allows you to reset the Network Exten der to factory default

settings. Use a pen to push and hold the Reset button for 10 seconds. The Power/Status Indicator will then become solid blue, indicating that the extender is resetting. Any manually configured parameters will require reconfiguration.

• The 12V DC Power Port is used to power the Network Extender when

connected to the AC power adaptor. Use only the provided power adapter as using any other power source may damage the Net work Extender.

Chapter 2

Network Extender Setup

Setup Procedure

This section outlines the procedures needed to set up the Network Extender.

1 Confirm your package contains all components (see page 2, figure 2). 2 Review the Product Safety and Warranty document included in the package

before installing the Network Extender.

3 For best results, place the Network Extender near a window, in an elevated

location, such as the top of a bookshelf or cabinet.

Figure 5. Network Extender Placement

Chapter 2 Network Extender Setup

4 Plug one end of the provided Ethernet cable into an available LAN port on

your router and the other end into the LAN port on your Network Extender (1).

5 Plug the power supply connector into the DC 12V power port located at the

rear of the Network Extender (2). Insert one end of the power cord into the power supply and then plug the other end into an available outlet (3).

Figure 6. Connect the Ethernet Cable and Power

A GPS signal is required for proper operation and E911 service. If a GPS signal is

not acquired after 30 to 60 minutes, please see Chapter 4 Configuring Your Device.

To see the status of the GPS acquisition, use the Admin website (Local) as shown

in Chapter 3 The Network Extender Admin Website (Local).

6 When the Network Extender is plugged in, the Power/Status LED indicator

will blink blue.

Chapter 2 Network Extender Setup

7 The initial startup of the Network Extender will take 30-60 minutes. During

this process, the LED will blink.

8 The Startup process will begin when the extender turns on.

Chapter 2 Network Extender Setup

9 The Network Extender will first attempt to acquire a local IP address. Next, it

will connect to the Verizon network and then search for GPS.

Chapter 2 Network Extender Setup

10 The last step in the startup process is for the Network Extender to download

the latest software (if necessary) and the configuration data. Finally, when the Network Extender successfully completes the startup process, the LED will return to solid blue and the display will show “In Service.”

Chapter 2 Network Extender Setup

Making a Call

Once the Network Extender is in service, your phone must be within 50 feet of the Network Extender to connect to the Network Extender and make calls. To verify your Verizon phones are connected to the Network Extender:

1 Make sure your Verizon Wireless 4G LTE mobile phone has the Advanced

Calling feature turned on.

2 Dial #48 from your mobile phone and listen for the following confirmation:

“You are under 4G LTE Network Extender coverage …”

3 Some phones may show a home icon

when connected to the Network

Extender.

The Network Extender’s coverage depends o n environmental factors, such as

physical structures and the strength of external cell towers.

To turn on Advanced Calling on your 4GLTE Verizon Wireless phone, follow the steps below for your device’s operating system:

• Android™: Go to Settings > Advanced Calling and turn ON service.

On some devices, it may be found in Wireless Calling, HD Voice or VoLTE call.

• Apple® iOS: Go to Settings > Cellular > Cellular Data Options > Enable LTE

> Voice & Data. Additionally, on the “My Ver izon” Mobile App, enable Advance Calling feature for your phones.

• Windows®: Go to Settings > Cellular+SIM > SIM settings and turn ON

Advanced Calling.

Chapter 2 Network Extender Setup

Additional LCD Display Information

To see additional information such as the Network Extender IP address, Timing Source and CSG mode, press the button.

Chapter 2 Network Extender Setup

During the startup process, these are the possible error messages that may come up. If this occurs, the error message will be blinking. For more information on what to do if you see one of these messages, please refer to Chapter 5 Troubleshooting.

Chapter 3

The Network Extender Admin Website (Local)

This section contains detailed information regarding the Network Extender Admin Website (Local) where you can see the device status and make changes to settings.

To access settings and manage the Network E xtender, sign in to the web interface by following these steps:

1 Use a computer connected to the same network as the Network Extender. 2 Press the button below the display on the extender to see your Network

Extender’s IP address.

3 Open a browser and enter the IP address of the Network Extender into the

address bar: http://<ip address of network extender>

The extender’s IP address (once acquired) can also be found on the display by

pressing the display button.

Chapter 3 The Network Extender Admi n Website (Local)

Admin Website Overview

The Admin Website gives you detailed information on your Network Extender’s status. You can also use the website to change the extender’s settings.

The Welcome page shows basic device infor matio n such as the Network Extender’s MAC address, GPS fix location, device name and IP address.

Chapter 3 The Network Extender Admin Website (Local)

The quick reference icons on the upper right of the Welcome page indicate device operation, GPS acquisition, number of devices connected, and sign in status.

Figure 7. Quick Reference Icons

Click this icon to see Help topics related to th e page you’re viewing.

Table 1. Admin Website Initial Access Window

Items

Descriptions

Operational Status Current operational state of the Network Extender. Wireless Number

This is the wireless telephone number associated with this Network Extender's account. Please reference this wireless number when calling Verizo n Wireless for

support with this Network Extender. IP Address The Internet Protocol (IP) address assigned to the Network Extender. MAC Address

The MAC address associated with the device which can also be found on a sticker

attached to the Network Extender. Software Version Software version of the software installed on the Network Extender.

Chapter 3 The Network Extender Admi n Website (Local)

Once you are at the Welcome Page, click Sign In in the top right hand corner of the screen.

The default administrator password is LTEFemto + last 4 digits of the MAC ID (e.g., LTEFemto00A3). The MAC ID can be found on the label on the bottom of the Network Extender.

The password is case sensitive. Letters in the l ast four digits of the MAC ID

should be UPPER case. The default password and all Network Extender settings can be set back to default by pressing the reset button located on the back of the extender for more than 10 seconds.

Figure 8. Network Extender Sign In Pop-Up Window

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Samsung 4G LTE Network Extender 2, SLS-BU10B User Manual

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