Ricoh 9016, 9021d, DSm721d, DSm716, LD316 User Manual

Operating Instructions

Troubleshooting

1When the Machine Does Not Operate As Wanted

2Troubleshooting When Using the Copy Function

3Troubleshooting When Using the Facsimile Function

4Troubleshooting When Using the Printer Function

5Troubleshooting When Using the Scanner Function

6Adding Paper and Replacing Toner

7Clearing Misfeeds

8Remarks

Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information in "About This Machine" before using the machine.

Introduction

This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.

Important

Contents of this manual are subject to change without prior notice. In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine.

Notes:

Some illustrations in this manual might be slightly different from the machine.

Certain options might not be available in some countries. For details, please contact your local dealer.

Depending on which country you are in, certain units may be optional. For details, please contact your local dealer.

Caution:

Use of controls or adjustments or performance of procedures other than those specified in this manual might result in hazardous radiation exposure.

Notes:

The model names of the machines do not appear in the following pages. Check the type of your machine before reading this manual. (For details, see “Machine Types”, About This Machine.)

•Type 1: 9016/DSm716/LD316/Aficio MP 1600

•Type 2: 9021d/DSm721d/LD320d/Aficio MP 2000

Certain types might not be available in some countries. For details, please contact your local dealer.

Two kinds of size notation are employed in this manual. With this machine refer to the inch version.

For good copy quality, the supplier recommends that you use genuine toner from the supplier.

The supplier shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the supplier with your office products.

Power Source

120V, 60Hz, 12A or more

Please be sure to connect the power cord to a power source as shown above. For details about power source, see p.95 “Power Connection”.

Manuals for This Machine

Refer to the manuals that are relevant to what you want to do with the machine.

Important

Media differ according to manual.

The printed and electronic versions of a manual have the same contents.

Adobe Acrobat Reader/Adobe Reader must be installed in order to view the manuals as PDF files.

Depending on which country you are in, there may also be html manuals. To view these manuals, a Web browser must be installed.

About This Machine

Be sure to read the Safety Information in this manual before using the machine. This manual provides an introduction to the functions of the machine. It also explains the control panel, preparation procedures for using the machine, how to enter text, and how to install the CD-ROMs provided.

General Settings Guide

Explains User Tools settings, and Address Book procedures such as registering fax numbers, e-mail addresses, and user codes. Also refer to this manual for explanations on how to connect the machine.

Troubleshooting

Provides a guide to solving common problems, and explains how to replace paper, toner, and other consumables.

Security Reference

This manual is for administrators of the machine. It explains security functions that the administrators can use to protect data from being tampered with, or prevent the machine from unauthorized use.

Also refer to this manual for the procedures for registering administrators, as well as setting user and administrator authentication.

Copy Reference

Explains Copier functions and operations. Also refer to this manual for explanations on how to place originals.

Facsimile Reference

Explains Facsimile functions and operations.

Printer Reference

Explains Printer functions and operations.

Scanner Reference

Explains Scanner functions and operations.

i

Network Guide

Explains how to configure and operate the machine in a network environment, and use the software provided.

This manual covers all models, and includes descriptions of functions and settings that might not be available on this machine. Images, illustrations, and information about operating systems that are supported might also differ slightly from those of this machine.

Other manuals

•PostScript3 Supplement

•UNIX Supplement

•Manuals for DeskTopBinder Lite

•DeskTopBinder Lite Setup Guide

•DeskTopBinder Introduction Guide

•Auto Document Link Guide

Note

Manuals provided are specific to machine types.

For “UNIX Supplement”, please visit our Web site or consult an authorized dealer.

“PostScript3 Supplement” and “UNIX Supplement” include descriptions of functions and settings that might not be available on this machine.

ii

TABLE OF CONTENTS
Manuals for This Machine ......................................................................................	i
How to Read This Manual .....................................................................................	1
Symbols .....................................................................................................................	1
Names of Major Options ............................................................................................	1
1. When the Machine Does Not Operate As Wanted
Indicators................................................................................................................	3
Panel Tone..............................................................................................................	4
When the Function Status Indicator Lights Up in Red.......................................	5
When You Have Problems Operating the Machine.............................................	6
When a Job Is Not Performed...............................................................................	9
2. Troubleshooting When Using the Copy Function
When a Message Is Displayed ............................................................................	11
When You Cannot Make Clear Copies ...............................................................	13
When You Cannot Make Copies As Wanted .....................................................	15
When Memory Is Full ...............................................................................................	17
3. Troubleshooting When Using the Facsimile Function
Adjusting the Volume ..........................................................................................	19
When a Message Is Displayed ............................................................................	22
When You Cannot Send or Receive Fax Messages As Wanted ......................	29
When Memory Is Full ...............................................................................................	33
When an Error Report Is Printed ........................................................................	34
Turning Off the Main Power / In the Event of Power Failure............................	35
When an Error Occurs Using Internet Fax ........................................................	36
Error Mail Notification...............................................................................................	36
Error Report (E-Mail)................................................................................................	36
Server-Generated Error E-mail ................................................................................	36
4. Troubleshooting When Using the Printer Function
When a Message Is Displayed during Installation of the Printer Driver .........	37
Windows 95/98/Me, Windows 2000 or Windows NT 4.0 .........................................	37
Windows XP Professional or Windows Server 2003................................................	37
Windows XP Home Edition ......................................................................................	38
When a Message Is Displayed ............................................................................	39
Status Messages......................................................................................................	39
Alert Messages ........................................................................................................	39
Printing the Error Log ...............................................................................................	41
When You Cannot Print.......................................................................................	42
Other Printing Problems .....................................................................................	45

iii

5. Troubleshooting When Using the Scanner Function
When Scanning Is Not Done As Expected ........................................................	53
When You Cannot Send Scanned Files .............................................................	54
When You Cannot Browse the Network to Send a Scanned File ............................	54
When the TWAIN Driver Cannot Be Started ............................................................	54
The Network Delivery Function Cannot Be Used.....................................................	54
Operations Are Not Possible When Messages Appear ...........................................	55
When a Message Is Displayed ............................................................................	56
When a Message Is Displayed on the Display Panel...............................................	56
When a Message Is Displayed on the Client Computer...........................................	60
6. Adding Paper and Replacing Toner
Loading Paper ......................................................................................................	65
Loading Paper into the Paper Trays ........................................................................	65
Loading Paper into the Optional Paper Tray Unit ....................................................	67
Orientation-Fixed Paper or Two-Sided Paper ..........................................................	68
Changing the Paper Size.....................................................................................	71
Changing the Paper Size in the Paper Tray.............................................................	71
Changing a Paper Size in the Optional Paper Tray Unit..........................................	79
Adding Toner........................................................................................................	84
Replacing Toner.......................................................................................................	85
Sending Fax Messages When Toner Has Run Out .................................................	86
Waste Toner.............................................................................................................	86
Replacing the Transmission Stamp Cartridge ..................................................	87
7. Clearing Misfeeds
Removing Jammed Paper ...................................................................................	89
8. Remarks
Where to Put Your Machine ................................................................................	93
Machine Environment ..............................................................................................	93
Moving......................................................................................................................	94
Power Connection....................................................................................................	95
Access to the Machine .............................................................................................	96
When Not Used for a Long Time..............................................................................	96
Maintaining Your Machine ..................................................................................	97
Cleaning the Exposure Glass...................................................................................	97
Cleaning the Exposure Glass Cover ........................................................................	98
Cleaning the ADF/ARDF ..........................................................................................	98
INDEX.........................................................................................................	99

iv

How to Read This Manual

Symbols

This manual uses the following symbols:

Indicates important safety notes.

Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine.

Indicates important safety notes.

Ignoring these notes could result in moderate or minor injury, or damage to the machine or to property. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine.

Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations.

Indicates supplementary explanations of the machine's functions, and instructions on resolving user errors.

This symbol is located at the end of sections. It indicates where you can find further relevant information.

[ ]

Indicates the names of keys that appear on the machine's display panel.

{}

Indicates the names of keys on the machine's control panel.

Names of Major Options

Major options of this machine are referred to as follows in this manual:

•Auto Document Feeder → ADF

•Auto Document Feeder capable of scanning both sides of a sheet → ARDF

1

2

1. When the Machine Does

Not Operate As Wanted

This section describes basic troubleshooting procedures that are applicable to all functions of this machine.

Indicators

This section explains the indicators that light up when the machine requires the user to remove misfed paper, add paper, or perform other procedures.

h: Error indicator	Appears when there is a misfeed, a cover is left open, or
	another problem occurs. See p.89 “Clearing Misfeeds”.
B: Load Paper indicator	Appears when paper-out condition occurs. See p.65
	“Loading Paper”.
D: Add Toner indicator	Appears when toner runs out. See p.84 “Adding Toner”.

3

When the Machine Does Not Operate As Wanted

		Panel Tone
		The following table explains the various beep patterns that the machine produces
		to alert users about machine conditions.
1
		Beep pattern	Meaning	Cause
		Two long beeps.	Machine has warmed	After cooling or being switched on, the
			up.	machine has fully warmed up and is
				ready for use.
		Single short beep.	A valid operation is	A control panel key was pressed, the
			accepted.	machine was switched on, or a docu-
				ment was placed on the ADF or ARDF.
		Five short beeps repeated	Strong alert.	Machine requires user attention. Paper
		five times.		might have jammed or toner might need
				replenishing.

Note

Users cannot mute the machine's beep alerts. When the machine beeps to alert users of a paper jam or toner request, if the machine's covers are opened and closed repeatedly within a short space of time, the beep alert might continue, even after normal status has resumed.

Reference

For details about enabling or disabling beep alerts, see “General Features”, General Settings Guide.

4

When the Function Status Indicator Lights Up in Red

When the Function Status Indicator Lights

Up in Red

If a function key is lit in red, press the key to switch to the screen for the corre-				1
sponding function, and then follow the message that appears.
Problem	Cause	Solution
Documents and reports	There is no copy paper left.	Add more paper. See p.65 “Load-
are not printed out.		ing Paper”.
An error has occurred.	The function whose indicator is lit	Record the code number shown
	is defective.	in the display and contact your
		service representative. See
		“When a Message Is Displayed”
		of each chapter. You can use other
		functions normally.
The machine is unable to	A network error has occurred.	• Check the displayed message
connect to the network.		and take an appropriate ac-
		tion. See “When a Message Is
		Displayed” of each chapter.
		• Check that the machine is cor-
		rectly connected to the net-
		work, and that the machine is
		correctly set. See “Network
		Settings”, General Settings
		Guide.
		• Contact the administrator.
		• When the function key is still
		lit in red, even if you take the
		measures above, contact your
		service representative.

Note

If an error occurs in the function you are using, check the message that appears on the display panel, and then refer to “When a Message Is Displayed” for the relevant function.

Reference

p.11 “Troubleshooting When Using the Copy Function”

p.19 “Troubleshooting When Using the Facsimile Function”

p.37 “Troubleshooting When Using the Printer Function”

p.53 “Troubleshooting When Using the Scanner Function”

5

When the Machine Does Not Operate As Wanted

When You Have Problems Operating the

Machine

1	The following chart gives explanations of common problems and messages.

If other messages appear, follow the instructions displayed.

Problem	Cause	Solution
“Please wait.”	This message appears when you	If the machine does not get start-
appears.	turn on the operation switch or	ed within 2 minutes, contact your
	change the toner bottle.	service representative.
“Please wait.”	If the machine has not been in use	Wait for the machine to get ready.
appears.	for a long time, it may take longer
	than normal to print or start up
	when switched on.
Although the copier	Functions other than the copier	Wait a little longer.
screen appears when	function are not yet ready.
the machine is turned
on using the main
power switch, it cannot
be switched to another
screen by pressing the
{Facsimile} or {Scan-
ner} key.
The machine has just	Functions other than the copier	Wait a little longer.
been turned on and the	function are not yet ready. Time
User Tools screen is	required varies by function.
displayed, but the User	Functions appear in the User
Tools menu has items	Tools menu when they become
missing.	ready for use.
The display is difficult	Screen contrast is not adjusted.	Adjust the screen's contrast so
to see.		that you can see the display panel
		properly. See “General Features”,
		General Settings Guide.
The display is off.	The machine is in Energy Saver	Turn on the operation switch.
	mode.
The display is off.	The operation switch is turned	Turn on the operation switch.
	off.
Nothing happens	The main power switch is turned	Turn on the main power switch.
when the operation	off.
switch is turned on.
The operation switch	The machine is communicating	Check if the machine is communi-
indicator continues	with external equipment.	cating with a computer.
blinking and does not
turn off when pressed.

6

When You Have Problems Operating the Machine

Problem	Cause	Solution
Original images are	You may have loaded the paper	Load paper correctly. Load paper
printed on the reverse	incorrectly.	into Tray 1-4 with the print side
side of the paper.		up, and into the bypass tray with
		the print side down. See p.68		1
		“Orientation-Fixed Paper or
		Two-Sided Paper”.
Misfeeds occur frequently.	The tray's side fences may not be	Check the side fences are locked.
	locked.	See p.71 “Changing the Paper
		Size”.
Misfeeds occur frequently.	The tray's end fence may not be	Check the end fence is set proper-
	set properly.	ly. See p.71 “Changing the Paper
		Size”.
Misfeeds occur frequently.	You may have loaded paper of a	Use Tray Paper Settings to set the
	size not shown on the paper size	paper size. See p.78 “Changing to
	selector.	a Size Other Than Indicated on
		the Paper Size Selector”.
An error message re-	When a misfeed message ap-	Clear misfed paper, and then
mains, even if misfed	pears, it remains until you open	open and close the cover. See p.89
paper is removed.	and close the cover as required.	“Removing Jammed Paper”.
	Paper is still jammed in the tray.
Cannot print in duplex	You cannot use paper in the by-	For duplex printing, select Tray 1-
mode.	pass tray for duplex printing.	4 in the copier mode or with the
		printer driver.
Cannot print in duplex	You have selected a tray that is set	Select a paper tray in [Tray Paper
mode.	to [Off] for duplex printing in [Tray	Settings] under [System Settings],
	Paper Settings] under [System Set-	and then press [OK]. Then, select
	tings].	[No Display (Plain Paper)] or [Recy-
		cled Paper] for Paper Type, press
		[Duplex], and then select [On]. See
		“Tray Paper Settings”, General
		Settings Guide.
The user code entry	Users are restricted by user man-	Enter the user code (up to eight
screen is displayed.	agement.	digits), and then press the {OK}or
		{q} key.
The Authentication	Basic Authentication, Windows	Enter your login user name and
screen appears.	Authentication, LDAP Authenti-	user password. See “When the
	cation or Integration Server Au-	Authentication Screen is Dis-
	thentication is set.	played”, About This Machine.
“Temperature	The temperature inside the ma-	Locate the machine in an environ-
Alert. Turn	chine is too high or too low.	ment where the temperature re-
main power off,		mains between 10 and 32°C. See
adjust room		p.93 “Where to Put Your Ma-
		chine”.
temp. and wait a
while before
restarting.” ap-
pears, and printing is
disabled.

7

When the Machine Does Not Operate As Wanted

		Problem	Cause	Solution
		“You do not have	The use of the function is restrict-	Contact the administrator.
		privileges to	ed to authenticated users only.
		use this func-
1		tion.” appears.
		Authentication failed.	The entered login user name or	Ask the administrator for the correct
			password is not correct.	login user name and password.
		Authentication failed.	Cannot access the authentication	Contact the administrator.
			server when using Basic Authenti-
			cation, Windows Authentication,
			LDAP Authentication, or Integra-
			tion Server Authentication.

Note

If you cannot make copies as you want because of paper type, paper size, or paper capacity problems, use recommended paper. See “Copy Paper”, About This Machine.

8

When a Job Is Not Performed

When a Job Is Not Performed

If you cannot execute a function, it may be that the machine is being held up by	1
another function.

If you cannot execute a function, terminate any other functions currently active, and then try executing the function again. In some cases, you can carry out another job (copier, facsimile, printer, or scanner) without canceling the current job being performed. Performing multiple functions simultaneously like this is called “Multi-accessing”.

Combination Chart

Mode after you select Copy

Facsimile

Printer

Scanner

TWAIN

Transmission

Reception

Print

Mode before you

Using the control panel

Copying

Transmission Operation

Scanning an Original for

Memory Transmission

Memory Transmission

Immediate Transmission

Memory Reception

Printing Received Data

Receive Data

Printing

Using the control panel

Scanning

Scanning

select

Copy

Using the control panel

×

×

×

Copying

×

×

*1

*1

*1

×

Transmission Operation

×

×

×

×

Transmission

Scanning an Original for

×

×

×

×

×

×

×

×

Memory Transmission

Memory Transmission

×

×

×

×

Immediate Transmission

×

×

×

×

×

×

×

×

×

×

Facsimile

Reception

Memory Reception

×

×

×

×

Printing Received

*2

*2

*2

×

×

Data

Printer

Receive Data

Print

Printing

Scanner

Using the control

×

×

×

panel

Scanning

*1

*1

*1

×

×

×

TWAIN

Scanning

×

×

×

×

×

×

×

×

×

×

×

…means that these functions can be used together.

…means that you can interrupt the current job with the function keys to proceed to a subsequent job.

…means that another job will automatically start after the current job is finished.

×…means that you must manually start another job after the current job is finished (i.e., these functions cannot be used together).

*1

*2

You can scan a document once the preceding job documents are all scanned. During parallel reception, any subsequent job is suspended until reception is completed.

9

When the Machine Does Not Operate As Wanted

Note

If the machine is capable of executing multiple functions simultaneously, specify which function should have priority in “Print Priority”. This setting is factory-preset to “Display mode”. For setting of Printing Priority Function,

1see “General Features”, General Settings Guide.

While printing is in progress, scanning a document using another function may take more time.

10

2. Troubleshooting When

Using the Copy Function

This chapter describes likely causes of and possible solutions for copier function problems.

When a Message Is Displayed

This section describes the machine's main messages. If other messages appear, follow the instructions they contain.

Important

For messages that are not listed here, see “When You Have Problems Operating the Machine”.

Message	Cause	Solution
Cannot detect	Improper original is placed.	Select paper manually, not with
original size		the Auto Paper Select function,
		and do not use the Auto Re-
		duce/Enlarge function. See
		“Originals”, Copy Reference.
Cannot detect	Improper original is placed.	Input the both horizontal and
original size		vertical sizes of the non-standard
		original.
Cannot detect	Improper original is placed.	Place the original on the exposure
original size		glass. See “Originals”, Copy Reference.
Cannot sort this	The specified paper size is not	This message appears when the by-
size.	available with the Sort function.	pass tray is selected. Use copy pa-
		per that is not longer than 433 mm.
Cannot select	The specified function is not	Select a paper tray other than the
Bypass Tray in	available with the bypass tray.	bypass tray.
current set-
ting.
Original with	The specified custom length is not	Do not place originals that are
this length can-	available for duplex printing	longer than 433 mm.
not be duplex	from the ARDF (eg. 2 Sided → 2
scanned.	Sided, 2 Sided → 1 Sided, 2 Sided
	→ Combine).
Check original	Original is not placed in a proper	Change the orientation of the
orientation.	orientation.	original.
Check paper	Improper paper size is set.	If you press the {Start} key, copy
size.		will start onto the selected paper.
Rotate Sort is	A size of paper for which Rotate	Select the proper paper size. See
unavailable	Sort is not available is selected.	“Sort”, Copy Reference.
with this paper
size.

11

Troubleshooting When Using the Copy Function

		Message	Cause	Solution
		Cannot dup. copy	Duplex mode does not support	Duplex mode supports the fol-
		this size.	the selected paper size.	lowing paper sizes: A3L,
				B4 JISL, A4KL, B5 JISKL,
				A5KL, 11"×17"L, 81/2"×14"L,
				81/4"×14"L, 81/2"×11"KL,
				71/4"×101/2"KL, 8"×13"L,
				81/2"×13"L, 81/4"×13"L, 8KL,
2
				16KKL. Select one of these sizes.
		Max. number of	The number of copies exceeds the	You can change the maximum
		sets is nn.	maximum copy quantity.	copy quantity. See “Copier Fea-
				tures”, General Settings Guide.
		Cannot copy.	The scanner function is in use.	Cancel the current scan job. To do
		Original is be-		this, press the {Clear/ Stop}key on
		ing scanned by		the scanner screen to display the
		another func-		message “Clear/Stop key
				was pressed. Stop scan-
		tion.
				ning?”, and then press [Stop].
		You do not have	The use of this function is restrict-	Contact the administrator.
		privileges to	ed to authentified users only.
		use this func-
		tion.
		Authentication	The entered login user name or	Ask the administrator for the correct
		failed.	password is not correct.	login user n.ame and password.
		Authentication	Cannot access the authentication	Contact the administrator.
		failed.	server when using Basic Authenti-
			cation, Windows Authentication ,
			LDAP Authentication, or Integra-
			tion Server Authentication.

Reference

p.6 “When You Have Problems Operating the Machine”

12

When You Cannot Make Clear Copies

When You Cannot Make Clear Copies

This section describes likely causes of and possible solutions for unclear copies.

Problem	Cause	Solution
Copies appear dirty.	Image density is too dark.	Adjust the image density. See
		“Adjusting Image Density”,
		Copy Reference.		2
Copies contain blots or	The machine is not on a level surface.	Place the machine on a stable and
are patchy.		level surface.
		Make sure the machine's environ-
		ment meets requirements. See
		p.93 “Where to Put Your Ma-
		chine”.
Copies contain blots or	The paper is creased, curled, or	Smooth out the wrinkles from the
are patchy.	has blemishes.	paper, or replace it. See “Copy Pa-
		per”, About This Machine.
		If paper comes out curled, adjust
		the Output Tray. See “Originals”,
		Copy Reference.
Copies contain blots or	Image density is too light.	Adjust the image density. See
are patchy.		“Adjusting Image Density”,
		Copy Reference.
Copies contain blots or	The paper is damp.	Use paper that has been stored in
are patchy.		the recommended temperature and
		humidity condition. See “Copy Pa-
		per”, About This Machine.
Copies are too dark or	The correct paper type settings	Check the paper loaded on the
too light.	are not made.	paper tray or bypass tray matches
		the paper type set on the display
		panel. See “Copy Paper”, About
		This Machine.
Copies are too dark or	The image was not printed on a	Before printing on special paper,
too light.	suitable surface.	check its surface carefully. Print-
		ing on non-print surfaces reduces
		print quality and can damage the
		machine's internal components.
		See “Copy Paper”, About This
		Machine.
Copies are dirty.	Use of non-recommended toner	Use manufacturer-genuine toner.
	can result in loss of print quality	Contact your service representative.
	and other problems.
The reverse side of an	Image density is too dark.	Adjust the image density. See
original image is copied.		“Adjusting Image Density”,
		Copy Reference.

13

2

14

Troubleshooting When Using the Copy Function

	Problem				Cause	Solution
A shadow appears on					Image density is too dark.	Adjust the image density. See
copies if you use past-						“Adjusting Image Density”,
ed originals.						Copy Reference.
						Change the orientation of the original.
						Put mending tape on the pasted area.
The same copy area is					The exposure glass, ADF or	Clean them. See p.97 “Maintain-
dirty whenever mak-					ARDF is dirty.	ing Your Machine”.
ing copies.
Copies are too light.					Image density is too light.	Adjust the image density. See
						“Adjusting Image Density”,
						Copy Reference.
Copies are too light.					The paper is damp or rough.	Use the recommended paper. Also,
						use paper that has been stored in
						the recommended temperature and
						humidity conditions. See “Copy
						Paper”, About This Machine.
						Contact your service representative.
Copies are too light.					The toner bottle is almost empty.	Add toner. See p.84 “Adding
						Toner”.
Parts of images are not					The original is not placed correctly.	Place originals correctly. See “Plac-
copied.						ing Originals”, Copy Reference.
Parts of images are not					The correct paper size is not selected.	Select the proper paper size.
copied.
White lines appear.					The exposure glass or scanning	Clean them. See p.97 “Maintain-
					glass is dirty.	ing Your Machine”.
Copies are blank.					The original is not placed correctly.	When using the exposure glass,
						place originals face down. When
						using the ADF or ARDF, place
						them face up.
A moiré pattern is proYour original has a dot pattern						Place the original on the exposure
duced on copies.					image or many lines.	glass at a slight angle.

Black spots appear on	Because of high humidity, the	Place the print on the exposure glass
the copy of a photo-	photographic print has stuck to	in either of the following ways:
graphic print.	the exposure glass.	• Place an OHP transparency on
		the exposure glass, and then
		place the print on top of the
		OHP transparency.
		• Place the print on the expo-
		sure glass, and then place two
		or three sheets of white paper
		on top of it. Leave the expo-
		sure glass cover, ADF or
		ARDF open when copying.

When You Cannot Make Copies As Wanted

When You Cannot Make Copies As

Wanted

This section describes causes and remedies when copy results are not as expected.

Basic

				2
Problem	Cause	Solution
Misfeeds occur frequently.	The number of sheets loaded ex-	Load paper only as high as the
	ceeds the capacity of the machine.	upper limit markings on the side
		fences of the paper tray or bypass
		tray. See “Copy Paper”, About
		This Machine.
Misfeeds occur frequently.	The paper is damp.	Use paper that has been stored in
		the recommended temperature and
		humidity condition. See “Copy Pa-
		per”, About This Machine.
Misfeeds occur frequently.	The paper is too thick or too thin.	Use recommended paper. See “Copy
		Paper”, About This Machine.
Misfeeds occur frequently.	The copy paper is wrinkled or has	Use recommended paper. Use pa-
	been folded/creased.	per that has been stored in the
		recommended temperature and
		humidity condition. See “Copy
		Paper”, About This Machine.
Misfeeds occur frequently.	Printed paper is used.	Use recommended paper. Do not re-
		use copy paper that has been already
		copied or printed onto. See “Copy
		Paper”, About This Machine.
Copy paper becomes	The paper is damp.	Use paper that has been stored in
creased.		the recommended temperature and
		humidity condition. See “Copy Pa-
		per”, About This Machine.
Copy paper becomes	The paper is too thin.	Use recommended paper. See “Copy
creased.		Paper”, About This Machine.
You cannot combine	Selected functions cannot be used	Check the combination of func-
several functions.	together.	tions and make the settings again.
		See “Combination Chart”, Copy
		Reference.
Print is slanted.	The side fences in the paper tray	Make sure the side fence is
	is not locked.	locked. See p.71 “Changing the
		Paper Size”.
Print is slanted.	The paper is feeding in at a slant.	Load the paper correctly. See p.65
		“Loading Paper”.
Print is slanted.	The machine's cover is open.	Make sure the right and lower
		right covers are properly closed.

15

Troubleshooting When Using the Copy Function

Edit

		Problem	Cause	Solution
		When using the Duplex	You set a wide erased margin.	Set a narrower margin with User
		Margin function, parts		Tools. You can set the width be-
		of the original image		tween 0 - 50 mm (0" - 2").
		are not copied.		See “Copier Features”, General
				Settings Guide.
2
		When using the Duplex	There is a lack of margin space on	Set a narrower margin with User
		Margin function, parts	the opposite side of the binding	Tools. You can set the width be-
		of the original image	position.	tween 0 - 50 mm (0" - 2").
		are not copied.		See “Copier Features”, General
				Settings Guide.
		Combine
		Problem	Cause	Solution
		When using Combine,	You specified a reproduction ra-	When you specify a reproduction
		parts of the image are	tio that does not match the sizes	ratio using the Manual Paper Se-
		not copied.	of your originals and copy paper.	lect function, make sure that the
				ratio matches your originals and
				the copy paper.
				(Select the correct reproduction
				ratio before using the Combine
				function.)
		When using Combine,	Your originals are not identical in	Use originals that are identical in
		parts of the image are	size and direction.	size and direction.
		not copied.
		Copies are not in cor-	You placed the originals in the in-	When placing a stack of originals
		rect order.	correct order.	in the ADF or ARDF, the last page
				should be on the bottom.
				If you place an original on the ex-
				posure glass, start with the first
				page to be copied.

16

When You Cannot Make Copies As Wanted

Duplex (Type 2 only)

Problem	Cause	Solution
Cannot print in duplex	You may have loaded paper on	Remove paper loaded on the by-
mode.	the bypass tray.	pass tray. Load paper in Tray 1 - 4.
Cannot print in duplex	You have loaded paper exceeding	Change the paper.
mode.	90 g/m2.
Cannot print in duplex	You have selected a tray that is set	Select a paper tray in [Tray Paper		2
mode.	to [Off] for duplex printing in	Settings] under [System Settings],
	[Tray Paper Settings] under [System	and then press [OK]. Then, select
	Settings].	[No Display (Plain Paper)] or [Recy-
		cled Paper] for Paper Type, press
		[Duplex], and then select [On]. See
		“Tray Paper Settings”, General
		Settings Guide.
Copies are not in du-	You placed the originals in the in-	When placing a stack of originals
plex order.	correct order.	in the ADF or ARDF, the last page
		should be on the bottom.
		If you place an original on the ex-
		posure glass, start with the first
		page to be copied.
When using Duplex,	You placed the originals in the	Place the original in the correct
copy is made Top to	wrong orientation.	orientation. See “Original Orien-
Bottom even though		tation”, Copy Reference.
[Top to Top] is selected.
Parts of the original im-	The margin is too wide.	Set a narrower margin with User
age are not copied.		Tools. See “User Tools Menu (Copi-
		er Features)”, Copy Reference.

When Memory Is Full

This section describes likely causes of and possible solutions for problems related to full memory.

Message	Cause	Solution
Press [Resume]	The machine checks if the remain-	To continue copying, remove all
to scan and copy	ing originals should be copied, af-	copies, and then press [Resume].
remaining orig-	ter the scanned original has been	To stop copying, press [Stop].
inals.	printed.

17

Troubleshooting When Using the Copy Function

2

18

3. Troubleshooting When

Using the Facsimile Function

This chapter describes likely causes of and possible solutions for facsimile function problems.

Adjusting the Volume

The following describes how to adjust the volume.

You can change the volume of the following sounds that the machine makes.

On Hook Mode

Heard when the {On Hook Dial} key is pressed.

At Transmission

Heard when immediate transmission is performed.

At Reception

Heard when the machine receives a document.

At Dialing

Heard after pressing the {Start}key, until the line connects to the destination.

At Printing

Heard when a received document is printed.

A Press the {User Tools/Counter} key.

ASB027S

B Select [Fax Features] using {U} or {T}, and then press the {OK} key.

19

Troubleshooting When Using the Facsimile Function

C Select [General Settings/Adjust] using {U}or {T}, and then press the {OK}key.

D Select [Adjust Sound Volume] using {U} or {T}, and then press the {OK} key.

3

E Select the item you want to adjust using {U} or {T}, and then press the {OK} key.

F Select the volume using {W} or {V}, and then press the {OK} key.

Press the {Escape} key to cancel the setting and the display returns to that of step E.

G Press the {User Tools/Counter} key.

ASB027S

The standby display appears.

20

Adjusting the Volume

Note

You can also adjust the On Hook volume when you press the {On Hook Dial} key. See “On Hook Dial”, Facsimile Reference.

If the extended security function prevents you from changing this setting, contact the administrator.

You can set the volume level to between 0 and 7.

3

21

Troubleshooting When Using the Facsimile Function

When a Message Is Displayed

This section describes the machine's main messages. If other messages appear, follow their instructions.

		Message	Cause	Solution
		Error occurred,	A document jam occurred during	Press [Exit], and then resend the
		and trans. was	Immediate Transmission. There	pages that have not been sent.
		cancelled.	may be a problem with the ma-	If the error reoccurs frequently,
			chine or the telephone line (for ex-
				contact your service representative.
			ample, noise or cross talk).
3
		Put original	Original jammed during Memory	Place originals that have not been
		back, check it	Transmission.	scanned on the exposure glass,
		and press Start		ADF or ARDF again.
		key.
		Cannot detect	The machine failed to detect the	Place original again, and then
		original size.	size of the original.	press the {Start} key.
		Place original
		again, then
		press Start key.
		LFunc. Problems	There is a problem with the fax.	Record the code number shown
		Data will be		in the display and contact your
				service representative.
		initialized.
				Other functions can be used.
		Memory is full.	The memory is full.	If you press [Exit], the machine re-
		Scanning will be		turns to standby mode and starts
		stopped and only		transmitting the pages that have
		scanned page(s)		been stored.
		will be stored.
		Cannot send fax	The machine is scanning an origi-	Before sending the fax, cancel the
		as scanner is in	nal under another function.	current scan job under the other
		use by another		function. To do this, press the
		function.		{Clear/Stop} key on the control
				panel to display the message
				“Clear/Stop key was
				pressed. Stop scan-
				ning?”, and then press [Stop].
		Updating the	The destination list is being up-	Wait until the message disap-
		settings... Re-	dated from the network using	pears. Do not switch off the pow-
		select	SmartDeviceMonitor for Admin	er while this message is
		dest./func-	or Web Image Monitor.	displayed.
		tions after up-
		date finishes.

22

		When a Message Is Displayed
Message	Cause	Solution
Updating desti-	The destination list is being up-	Wait until the message disap-
nation list. Re-	dated from the network using	pears. Do not switch off the pow-
select	SmartDeviceMonitor for Admin	er while this message is
destination(s)	or Web Image Monitor.	displayed. Depending on the
		number of destinations to be up-
or sender's name
		dated, there may be some delay
later.
		before you can resume operation.
		Operations are not possible while
		this message is displayed.
You do not have	Use of this function is restricted.	Contact the administrator.
privileges to				3
use this func-
tion.
Authentication	Wrong login user name or password.	Confirm correct login user name
failed.		or password.
Authentication	Authentication is not possible	Contact the administrator.
failed.	from this machine.
Connection with	A network error has occurred and	Try the operation once more. If
LDAP server has	connection has failed.	the message is still shown, the
failed. Check		network may be crowded. Check
the server sta-		the information of [System Set-
		tings]. See “Administrator Tools”,
tus.
		General Settings Guide.
LDAP server au-	The entered user name or pass-	Make settings correctly for the
th. has failed.	word does not match that speci-	user name and the password for
Check the set-	fied for LDAP server	LDAP server authentication.
tings.	authentication.
Exceeded max.	The number of search results has	Search again after changing the
number of search	exceeded the maximum number	search conditions.
results which	of items that can be displayed.
can be dis-
played. Max.:
nnn
(A figure is placed at
n.)
LDAP server	A network error has occurred and	Try the operation once more. If
search timed	connection has failed.	the message is still shown, the
out. Check the		network may be crowded. Check
server status.		the information of [System Set-
		tings]. See “Administrator Tools”,
		General Settings Guide.
Specified group	The specified group contains	To select destinations for sending
contains some	some destinations for sending by	by e-mail, press [Select] for the
invalid dest. Do	e-mail and some destinations for	message displayed on the e-mail
you want to se-	sending by Scan to Folder.	screen. To select destination for
lect only valid		sending by Scan to Folder, press
		[Select] for the message displayed
dest.?
		on the Scan to Folder screen.
			23

Troubleshooting When Using the Facsimile Function

		Message	Cause	Solution
		Sender's name is	The sender has not been specified.	A sender's name should be speci-
		not selected.		fied before sending e-mail. Send
		Specify send-		e-mail after specifying the send-
		er's name.		er's name.
		Check whether	The alias telephone number you	• Check the alias telephone
		there are any	entered is already registered on	number is correctly pro-
		network prob-	the gatekeeper by another device.	grammed using the Web Im-
		lems.		age Monitor. See the Web
				Image Monitor's Help.
		{13-10}
				• Contact your network admin-
3
				istrator.
		Check whether	Cannot access gatekeeper.	• Use your Web Image Monitor
		there are any		to check the gatekeeper ad-
		network prob-		dress is correctly pro-
		lems.		grammed. See the Web Image
				Monitor's Help.
		{13-11}
				• Contact your network admin-
				istrator.
		Check whether	Registering of user name is reject-	• Use your Web Image Monitor
		there are any	ed by the SIP server.	to check the SIP server ad-
		network prob-		dress and user name are cor-
		lems.		rectly programmed. See the
				Web Image Monitor's Help.
		{13-17}
				• Contact your network admin-
				istrator.
		Check whether	Cannot access the SIP server.	• Use your Web Image Monitor
		there are any		to check the SIP server ad-
		network prob-		dress is correctly pro-
		lems.		grammed. See the Web Image
				Monitor's Help.
		{13-18}
				• Contact your network admin-
				istrator.

24