Promise Technology H4952LLA User manual

VT

RAK

E-Class

E830f, E630f, E330f

P

RODUCT

M

Version 1.0

ANUAL

VTrak E-Class Product Manual

Copyright

© 2010 PROMISE Technology, Inc. All Rights Reserved. PROMISE, the
PROMISE logo, VTrak, SmartStor, SuperTrak, FastTrak, VessRAID, Vess,
PerfectPATH, PerfectRAID, SATA150, ULTRA133, VTrak S3000, BackTrak,
HyperCache, HyperCache-R, HyperCache-W, DeltaScan and GreenRAID are
registered or pending trademarks of PROMISE Technology, Inc. in the U.S. and
other countries. All other trademarks are the property of their respective owners.
Information regarding products, services and offerings may be superseded by
subsequent documents and are subject to change without notice. For the latest
information and specifications regarding PROMISE Technology, Inc. and any of
its offerings or services, please contact your local PROMISE office or the
corporate headquarters. Visit www.promise.com for more information on
PROMISE products.

Important dat a protection information

You should back up all data before installing any drive controller or storage
peripheral. PROMISE Technology is not responsible for any loss of data resulting
from the use, disuse or misuse of this or any other PROMISE Technology
product.

Notice

Although PROMISE Technology has attempted to ensure the accuracy of the
content of this document; it is possible that this document may contain technical
inaccuracies, typographical, or other errors. PROMISE Technology assumes no
liability for any error in this publication, and for damages, whether direct, indirect,
incidental, consequential or otherwise, that may result from such error, including,
but not limited to loss of data or profits.

PROMISE Technology provides this publication “as is” without warranty of any
kind, either express or implied, including, but not limited to implied warranties of
merchantability or fitness for a particular purpose. The published information in
the manual is subject to change without notice. PROMISE Technology reserves
the right to make changes in the product design, layout, and driver revisions
without notification to its users. This version of this document supersedes all
previous versions.

Recommendations

In this Product Manual, the appearance of products made by other companies,
including but not limited to software, servers, and disk drives, is for the purpose of
illustration and explanation only. PROMISE Technology does not recommend,
endorse, prefer, or support any product made by another manufacturer.

ii

Contents

Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

VTrak Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

GreenRAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Architectural Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Controller Module Features . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Drive Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

External I/O Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Data Cache . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Operational Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

RAID Level Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

RAID Stripe Size Support . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Hot Spare Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Maximum LUNs Supported . . . . . . . . . . . . . . . . . . . . . . . . .7

Advanced Storage Features . . . . . . . . . . . . . . . . . . . . . . . . .7

Background Activities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

PerfectRAID Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

GreenRAID Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

System Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Management Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Supported Browsers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

General Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Voltage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Current (Maximum) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Power Conversion Efficiency . . . . . . . . . . . . . . . . . . . . . . . .9

Operating Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Temperature Range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Humidity Range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Noise, Shock, and Vibration . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Acoustic Noise Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Shock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Vibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

iii

VTrak E-Class Product Manual

Chapter 1: Introduction, cont.

Safety and Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Safety Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Environmental Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Warranty and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Chapter 2: Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Unpacking the VTrak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Mounting VTrak in a Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Mounting VTrak E830f/s and E630f/s in a Rack . . . . . . . . . . . .15

Mounting VTrak E330f/s in a Rack . . . . . . . . . . . . . . . . . . . . . .16

Attaching the Sliding Plates . . . . . . . . . . . . . . . . . . . . . . . .17

Installing the Subsystem into the Rack . . . . . . . . . . . . . . . .17

Installing Physical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Number of Drives Required . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Drive Slot Numbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Installing Your Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Making Management and Data Connections . . . . . . . . . . . . . . . . .23

Fibre Channel SAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Data Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Management Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Fibre Channel DAS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Data Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Management Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Fibre Channel JBOD Expansion . . . . . . . . . . . . . . . . . . . . . . . .27

Fibre Channel SAN – No Single Point of Failure . . . . . . . . . . .28

Data Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

JBOD Expansion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Management Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Setting Up Serial Cable Connections . . . . . . . . . . . . . . . . . . . . . . .31

Optional UPS Serial Connection . . . . . . . . . . . . . . . . . . . . . . . .31

iv

Contents

Chapter 3: Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Connecting the Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Drive Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Setting up the Management Ports . . . . . . . . . . . . . . . . . . . . . . . . .36

Setting up the Serial Connection . . . . . . . . . . . . . . . . . . . . . . .36

Choosing DHCP or a Static IP Address . . . . . . . . . . . . . . . . . .36

VTrak Default IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Virtual Management Port . . . . . . . . . . . . . . . . . . . . . . . . . .37

Physical Management Ports . . . . . . . . . . . . . . . . . . . . . . . .37

Setting up VTrak with the CLI . . . . . . . . . . . . . . . . . . . . . . . . . .37

Setting up VTrak with the CLU . . . . . . . . . . . . . . . . . . . . . . . . .39

Setting system date and time . . . . . . . . . . . . . . . . . . . . . . .40

Making Management Port settings – Manual

IP settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Making Management Port settings – Automatic

IP settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Viewing IP address and settings . . . . . . . . . . . . . . . . . . . .40

Making Controller Maintenance Mode Settings . . . . . . . . .40

Making Automatic Settings . . . . . . . . . . . . . . . . . . . . . . . . .41

Making Manual Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Exiting the CLU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Logging into WebPAM PROe . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Regular Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Secure Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Creating Disk Arrays and Logical Drives . . . . . . . . . . . . . . . . . . . . .44

Automatic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Express . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Enabling LUN Mapping and Masking . . . . . . . . . . . . . . . . . . . .48

Logging out of WebPAM PROe . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Using WebPAM PROe over the Internet . . . . . . . . . . . . . . . . . .49

Chapter 4: Management with WebPAM PROe . . . . . . . . . . . . . . . . . .51

Logging into WebPAM PROe . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Regular Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Secure Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Choosing the Display Language . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Perusing the Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Logging out of WebPAM PROe . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

v

VTrak E-Class Product Manual

Chapter 4: Management with WebPAM PROe, cont.

Viewing the Storage Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Logging onto a Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Filtering the Subsystem List . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Refreshing the List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Managing Subsystems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Viewing Subsystem Information . . . . . . . . . . . . . . . . . . . . . . . .59

Making Subsystem Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Locking or Unlocking the Subsystem . . . . . . . . . . . . . . . . . . . .60

Setting the Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Resetting the Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Releasing the Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Releasing a Lock set by another user . . . . . . . . . . . . . . . .61

Restoring Factory Default Settings . . . . . . . . . . . . . . . . . . . . . .61

Automatic Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Clearing Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Saving a Service Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Importing a Configuration Script . . . . . . . . . . . . . . . . . . . . . . . .66

Exporting a Configuration Script . . . . . . . . . . . . . . . . . . . . . . . .66

Restarting a Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Shutting Down the Subsystem . . . . . . . . . . . . . . . . . . . . . . . . .67

Restarting a Subsystem after a Shutdown . . . . . . . . . . . . . . . .68

Managing RAID Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Viewing Controller Information . . . . . . . . . . . . . . . . . . . . . . . . .69

Making Controller Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Viewing Controller Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Locating a Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Viewing the Flash Image Information . . . . . . . . . . . . . . . . . . . .72

Updating Firmware on a RAID Subsystem . . . . . . . . . . . . . . . .73

Viewing Battery Information . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Reconditioning a Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Making Schedule Changes . . . . . . . . . . . . . . . . . . . . . . . . .74

Making Buzzer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Silencing the Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Managing Enclosures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Viewing Enclosure Topology . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Viewing the Enclosures Summary . . . . . . . . . . . . . . . . . . . . . .76

Viewing Enclosure Information . . . . . . . . . . . . . . . . . . . . . . . . .77

Making Enclosure Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Viewing FRU VPD Information . . . . . . . . . . . . . . . . . . . . . . . . .78

vi

Chapter 4: Management with WebPAM PROe, cont.

Managing Enclosures, cont.

Viewing Power Supply Status . . . . . . . . . . . . . . . . . . . . . . . . . .78

Viewing Fan Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Viewing Temperature Sensor Status . . . . . . . . . . . . . . . . . . . .79

Viewing Voltage Sensor Status . . . . . . . . . . . . . . . . . . . . . . . . .79

Managing UPS Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Viewing a List of UPS Units . . . . . . . . . . . . . . . . . . . . . . . . . . .80

Making UPS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Viewing UPS Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Managing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Viewing User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Creating a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Setting User Event Subscriptions . . . . . . . . . . . . . . . . . . . . . . .84

Making User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Making LDAP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Changing User Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Deleting a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Importing a User Database . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Exporting a User Database . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Managing Background Activities . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Viewing Current Background Activities . . . . . . . . . . . . . . . . . . .90

Viewing Scheduled Background Activities . . . . . . . . . . . . . . . .90

Adding a Scheduled Background Activity . . . . . . . . . . . . . . . . .91

Changing a Background Activity Schedule . . . . . . . . . . . . . . . .92

Enabling or Disabling a Scheduled Background Activity . . . . .93

Deleting a Scheduled Background Activity . . . . . . . . . . . . . . . .93

Media Patrol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Making Media Patrol Settings . . . . . . . . . . . . . . . . . . . . . . .94

Redundancy Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Making Redundancy Check Settings . . . . . . . . . . . . . . . . .94

Initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Making Initialization Settings . . . . . . . . . . . . . . . . . . . . . . .95

Rebuild . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Making Rebuild Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Making Migration Settings . . . . . . . . . . . . . . . . . . . . . . . . .97

PDM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Making PDM Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Transition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Making Transition Settings . . . . . . . . . . . . . . . . . . . . . . . . .98

Contents

vii

VTrak E-Class Product Manual

Chapter 4: Management with WebPAM PROe, cont.

Managing Background Activities, cont.

Synchronization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Making Synchronization Settings . . . . . . . . . . . . . . . . . . . .99

Battery Reconditioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Spare Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Managing Storage Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Viewing a List of Services . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Email Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Stopping Email Service . . . . . . . . . . . . . . . . . . . . . . . . . .100

Restarting Email Service . . . . . . . . . . . . . . . . . . . . . . . . .101

Making Email Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .101

SLP Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

Stopping SLP Service . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Restarting SLP Service . . . . . . . . . . . . . . . . . . . . . . . . . .102

Making SLP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Webserver Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Stopping Webserver Service . . . . . . . . . . . . . . . . . . . . . .102

Restarting Webserver Service . . . . . . . . . . . . . . . . . . . . .103

Making Webserver Settings . . . . . . . . . . . . . . . . . . . . . . .103

Telnet Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Stopping Telnet Service . . . . . . . . . . . . . . . . . . . . . . . . . .103

Restarting Telnet Service . . . . . . . . . . . . . . . . . . . . . . . . .104

Making Telnet Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .104

SSH Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Stopping SSH Service . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Restarting SSH Service . . . . . . . . . . . . . . . . . . . . . . . . . .105

Making SSH Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

SNMP Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Stopping SNMP Service . . . . . . . . . . . . . . . . . . . . . . . . . .105

Restarting SNMP Service . . . . . . . . . . . . . . . . . . . . . . . . .106

Making SNMP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .106

Adding an SNMP Trap Sink . . . . . . . . . . . . . . . . . . . . . . .106

Deleting an SNMP Trap Sink . . . . . . . . . . . . . . . . . . . . . .107

CIM Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

Stopping CIM Service . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

Restarting CIM Service . . . . . . . . . . . . . . . . . . . . . . . . . . .108

Making CIM Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

viii

Chapter 4: Management with WebPAM PROe, cont.

Managing Storage Services, cont.

Netsend Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

Starting Netsend Service . . . . . . . . . . . . . . . . . . . . . . . . .109

Stopping Netsend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Restarting Netsend Service . . . . . . . . . . . . . . . . . . . . . . .109

Making Netsend Settings . . . . . . . . . . . . . . . . . . . . . . . . .109

Adding Netsend Server Accounts . . . . . . . . . . . . . . . . . . .109

Deleting Netsend Server Accounts . . . . . . . . . . . . . . . . . .110

Monitoring Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Monitoring I/O Performance . . . . . . . . . . . . . . . . . . . . . . . . . .111

Monitoring PSU Wattage . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

Managing Physical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Viewing a List of Physical Drives . . . . . . . . . . . . . . . . . . . . . .114

Viewing Physical Drive Information . . . . . . . . . . . . . . . . . . . . .114

Making Global Physical Drive Settings . . . . . . . . . . . . . . . . . .116

Making Individual Physical Drive Settings . . . . . . . . . . . . . . .117

Viewing Physical Drive Statistics . . . . . . . . . . . . . . . . . . . . . .117

Viewing Physical Drive SMART Log Information . . . . . . . . . .118

Saving the Physical Drive SMART Log . . . . . . . . . . . . . . . . . .118

Locating a Physical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Forcing a Physical Drive Offline . . . . . . . . . . . . . . . . . . . . . . .119

Clearing a Stale or a PFA Condition . . . . . . . . . . . . . . . . . . . .120

Updating Firmware on a Physical Drive . . . . . . . . . . . . . . . . .120

Managing Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

Viewing a List of Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . .121

Viewing Disk Array Information . . . . . . . . . . . . . . . . . . . . . . . .121

Creating a Disk Array Manually . . . . . . . . . . . . . . . . . . . . . . .122

Creating a Disk Array with the Wizard . . . . . . . . . . . . . . . . . .123

Wizard: Automatic Configuration . . . . . . . . . . . . . . . . . . .123

Wizard: Express Configuration . . . . . . . . . . . . . . . . . . . . .124

Wizard: Advanced Configuration . . . . . . . . . . . . . . . . . . .125

Deleting a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

Making Disk Array Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .128

Locating a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

Running Media Patrol on a Disk Array . . . . . . . . . . . . . . . . . .129

Running Media Patrol . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

Stopping, Pausing or Resuming Media Patrol . . . . . . . . .129

Contents

ix

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Chapter 4: Management with WebPAM PROe, cont.

Managing Disk Arrays, cont.

Running PDM on a Disk Array . . . . . . . . . . . . . . . . . . . . . . . .129

Running PDM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

Stopping, Pausing or Resuming PDM . . . . . . . . . . . . . . .130

Preparing a Disk Array for Transport . . . . . . . . . . . . . . . . . . .130

Rebuilding a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130

Performing a Manual Rebuild . . . . . . . . . . . . . . . . . . . . . .131

Stopping, Pausing or Resuming a Rebuild . . . . . . . . . . . .131

Managing Logical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

Viewing a List of Logical Drives . . . . . . . . . . . . . . . . . . . . . . .132

Viewing Logical Drive Information . . . . . . . . . . . . . . . . . . . . . .132

Viewing Logical Drive Statistics . . . . . . . . . . . . . . . . . . . . . . .133

Viewing Logical Drive Check Tables . . . . . . . . . . . . . . . . . . . .134

Creating a Logical Drive Manually . . . . . . . . . . . . . . . . . . . . .135

Deleting a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136

Making Logical Drive Settings . . . . . . . . . . . . . . . . . . . . . . . . .136

Locating a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137

Initializing a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . .137

Stopping, Pausing or Resuming an Initialization . . . . . . .138

Redundancy Check on a Logical Drive . . . . . . . . . . . . . . . . . .138

Stopping, Pausing or Resuming a Redundancy Check . .138

Migrating a Logical Drive’s RAID Level . . . . . . . . . . . . . . . . . .139

Migrating a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . .139

Managing Spare Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141

Viewing a List of Spare Drives . . . . . . . . . . . . . . . . . . . . . . . .141

Viewing Spare Drive Information . . . . . . . . . . . . . . . . . . . . . .141

Creating a Spare Drive Manually . . . . . . . . . . . . . . . . . . . . . .142

Deleting a Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

Making Spare Drive Settings . . . . . . . . . . . . . . . . . . . . . . . . .143

Locating a Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

Running Spare Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

Running a Transition on a Spare Drive . . . . . . . . . . . . . . . . . .144

Running a Transition . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

Stopping, Pausing or Resuming a Transition . . . . . . . . . .145

Managing LUNs and Initiators . . . . . . . . . . . . . . . . . . . . . . . . . . . .146

Viewing a List of LUN Maps . . . . . . . . . . . . . . . . . . . . . . . . . .146

LUN Mapping and Masking . . . . . . . . . . . . . . . . . . . . . . . . . . .146

Adding a LUN Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146

Editing a LUN Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

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Chapter 4: Management with WebPAM PROe, cont.

Managing LUNs and Initiators, cont.

Deleting a LUN Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

Enabling and Disabling LUN Masking . . . . . . . . . . . . . . . . . . .148

Viewing a List of Initiators . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

Managing Fibre Channel Connections . . . . . . . . . . . . . . . . . . . . .149

Viewing FC Node Information . . . . . . . . . . . . . . . . . . . . . . . . .149

Viewing FC Port Information . . . . . . . . . . . . . . . . . . . . . . . . . .149

Making FC Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Port Setting Information . . . . . . . . . . . . . . . . . . . . . . . . . .150

Viewing FC Port Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . .151

Viewing a List of FC Initiators on the Fabric . . . . . . . . . . . . . .151

Viewing a List of FC Logged-in Devices . . . . . . . . . . . . . . . . .151

Viewing a List of FC SFPs . . . . . . . . . . . . . . . . . . . . . . . . . . .151

Adding an FC Initiator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152

Deleting an FC Initiator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152

Managing SAS Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153

Viewing SAS Port Information . . . . . . . . . . . . . . . . . . . . . . . . .153

Viewing SAS Port Statistics . . . . . . . . . . . . . . . . . . . . . . . . . .153

Making SAS Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .153

Viewing a List of SAS Initiators . . . . . . . . . . . . . . . . . . . . . . . .154

Adding a SAS Initiator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154

Deleting a SAS Initiator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154

Contents

Chapter 5: Management with the CLU . . . . . . . . . . . . . . . . . . . . . . .155

Initial Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156

Making a Serial Connection . . . . . . . . . . . . . . . . . . . . . . . . . .156

Making a Telnet Connection . . . . . . . . . . . . . . . . . . . . . . . . . .157

Making a SSH Connection . . . . . . . . . . . . . . . . . . . . . . . . . . .157

Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157

Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157

Logging Into the CLI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158

Accessing Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159

Exiting the CLU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159

Logging Out of the CLI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160

Logging Back Into the CLI and CLU . . . . . . . . . . . . . . . . . . . .160

Running Quick Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161

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Managing the Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162

Making Subsystem Settings . . . . . . . . . . . . . . . . . . . . . . . . . .162

Running Media Patrol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162

Locking or Unlocking the Subsystem . . . . . . . . . . . . . . . . . . .163

Setting the Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163

Resetting the Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163

Releasing the Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .163

Releasing a Lock set by another user . . . . . . . . . . . . . . .163

Setting Subsystem Date and Time . . . . . . . . . . . . . . . . . . . . .163

Making NTP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164

Synchronizing with a NTP Server . . . . . . . . . . . . . . . . . . . . . .165

Managing the Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166

Viewing Controller Information . . . . . . . . . . . . . . . . . . . . . . . .166

Clearing Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166

Clearing an Orphan Watermark . . . . . . . . . . . . . . . . . . . . . . .166

Making Controller Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .167

Locating the Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168

Managing the Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170

Viewing the Enclosures Summary . . . . . . . . . . . . . . . . . . . . .170

Viewing Enclosure Information . . . . . . . . . . . . . . . . . . . . . . . .170

Adjustable items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171

Making Enclosure Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .171

Viewing FRU VPD Information . . . . . . . . . . . . . . . . . . . . . . . .171

Viewing Power Supply Status . . . . . . . . . . . . . . . . . . . . . . . . .171

Locating a Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . .172

Viewing Cooling Unit Status . . . . . . . . . . . . . . . . . . . . . . . . . .172

Viewing Temperature Sensor Status . . . . . . . . . . . . . . . . . . .172

Viewing Voltage Sensor Status . . . . . . . . . . . . . . . . . . . . . . . .173

Viewing Battery Information . . . . . . . . . . . . . . . . . . . . . . . . . .173

Battery Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173

Reconditioning a Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174

Locating an Enclosure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174

Viewing Enclosure Topology . . . . . . . . . . . . . . . . . . . . . . . . . .174

Managing Physical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176

Viewing a List of Physical Drives . . . . . . . . . . . . . . . . . . . . . .176

Making Global Physical Drive Settings . . . . . . . . . . . . . . . . . .176

Viewing Physical Drive Information . . . . . . . . . . . . . . . . . . . . .177

Viewing Physical Drive Statistics . . . . . . . . . . . . . . . . . . . . . .177

Clearing Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177

xii

Chapter 5: Management with the CLU, cont.

Managing Physical Drives, cont.

Setting an Alias . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178

Clearing Stale and PFA Conditions . . . . . . . . . . . . . . . . . . . .178

Forcing a Physical Drive Offline or Online . . . . . . . . . . . . . . .178

Locating a Physical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

Managing Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180

Viewing a List of Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . .180

Creating a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180

Creating a Disk Array – Automatic . . . . . . . . . . . . . . . . . . . . .181

Creating a Disk Array – Express . . . . . . . . . . . . . . . . . . . . . . .182

Creating a Disk Array – Advanced . . . . . . . . . . . . . . . . . . . . .183

Deleting a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .184

Making Disk Array Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .184

Viewing Disk Array Information . . . . . . . . . . . . . . . . . . . . . . . .185

Disk Array Operational Status . . . . . . . . . . . . . . . . . . . . .185

Accepting an Incomplete Array . . . . . . . . . . . . . . . . . . . . . . . .186

Enabling Media Patrol, PDM, and Power Management

on a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .186

Preparing the Disk Array for Transport . . . . . . . . . . . . . . . . . .187

Rebuilding a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187

Migrating a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .187

Running PDM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .188

Running Transition on a Disk Array . . . . . . . . . . . . . . . . . . . .190

Locating a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .190

Creating a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .190

Deleting a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .192

Managing Spare Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193

Viewing a list of Spare Drives . . . . . . . . . . . . . . . . . . . . . . . . .193

Creating a Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193

Making Spare Drive Settings . . . . . . . . . . . . . . . . . . . . . . . . .194

Running Spare Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .194

Deleting a Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195

Managing Logical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .196

Viewing Logical Drive Information . . . . . . . . . . . . . . . . . . . . . .196

Viewing Logical Drive Statistics . . . . . . . . . . . . . . . . . . . . . . .196

Clearing Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .196

Viewing the Logical Drive Check Table . . . . . . . . . . . . . . . . .197

Making Logical Drive Settings . . . . . . . . . . . . . . . . . . . . . . . . .197

Contents

xiii

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Chapter 5: Management with the CLU, cont.

Managing Logical Drives, cont.

Initializing a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . .197

Running Redundancy Check . . . . . . . . . . . . . . . . . . . . . . . . .198

Locating a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .199

Managing the Network Connection . . . . . . . . . . . . . . . . . . . . . . . .200

Making Virtual Management Port Settings . . . . . . . . . . . . . . .200

Making Automatic Settings . . . . . . . . . . . . . . . . . . . . . . . .200

Making Manual Settings . . . . . . . . . . . . . . . . . . . . . . . . . .200

Making Controller Management Port Settings . . . . . . . . . . . .200

Making Automatic Settings . . . . . . . . . . . . . . . . . . . . . . . .201

Making Manual Settings . . . . . . . . . . . . . . . . . . . . . . . . . .201

Managing Fibre Channel Connections . . . . . . . . . . . . . . . . . . . . .202

Viewing Node Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .202

Viewing Fibre Channel Logged-in Devices . . . . . . . . . . . . . . .202

Making Fibre Channel Port Settings . . . . . . . . . . . . . . . . . . . .202

Viewing SFP Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .203

Viewing Fibre Channel Port Statistics . . . . . . . . . . . . . . . . . . .204

Clearing Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204

Property Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204

Clearing Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .205

Viewing Fibre Channel Initiators . . . . . . . . . . . . . . . . . . . . . . .205

Adding a Fibre Channel Initiator . . . . . . . . . . . . . . . . . . . . . . .205

Managing SAS Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . .206

Viewing SAS Port Information . . . . . . . . . . . . . . . . . . . . . . . . .206

Making SAS Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .206

Viewing SAS Port Statistics . . . . . . . . . . . . . . . . . . . . . . . . . .207

Clearing Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207

Viewing SAS Initiators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207

Adding a SAS Initiator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207

Managing Background Activity . . . . . . . . . . . . . . . . . . . . . . . . . . .208

Viewing Current Background Activities . . . . . . . . . . . . . . . . . .208

Making Background Activity Settings . . . . . . . . . . . . . . . . . . .208

Working with the Event Viewer . . . . . . . . . . . . . . . . . . . . . . . . . . .210

Viewing Runtime Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . .210

Clearing Runtime Events . . . . . . . . . . . . . . . . . . . . . . . . . . . .210

Viewing NVRAM Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . .210

Clearing NVRAM Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . .211

xiv

Chapter 5: Management with the CLU, cont.

Working with LUN Mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .212

Viewing a List of Initiators . . . . . . . . . . . . . . . . . . . . . . . . . . . .212

Enabling LUN Mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .212

Adding an Initiator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .212

Mapping a LUN to an Initiator . . . . . . . . . . . . . . . . . . . . . . . . .213

Deleting an Initiator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .213

Managing UPS Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .214

Viewing a List of UPS Units . . . . . . . . . . . . . . . . . . . . . . . . . .214

Making UPS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .215

Viewing UPS Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .216

Managing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .217

Viewing User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .217

Creating a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .217

Changing Another User’s Settings . . . . . . . . . . . . . . . . . . . . .218

Changing Your Own User Settings . . . . . . . . . . . . . . . . . . . . .219

Changing Another User’s Password . . . . . . . . . . . . . . . . . . . .219

Changing Your Own Password . . . . . . . . . . . . . . . . . . . . . . . .219

Deleting a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .220

Working with Software Management . . . . . . . . . . . . . . . . . . . . . . .221

Making Email Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .221

Making SLP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .222

Making Webserver Settings . . . . . . . . . . . . . . . . . . . . . . . . . .222

Making Telnet Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .223

Making SSH Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .223

Making SNMP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .224

Managing SNMP Trap Sinks . . . . . . . . . . . . . . . . . . . . . . . . . .224

Viewing a List of Trap Sinks . . . . . . . . . . . . . . . . . . . . . . .224

Adding a Trap Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .224

Deleting a Trap Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . .225

Making CIM Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .225

Making Netsend Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . .227

Managing Netsend Recipients . . . . . . . . . . . . . . . . . . . . . . . .227

Netsend Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . .227

Adding Netsend recipients . . . . . . . . . . . . . . . . . . . . . . . .227

Deleting Netsend Recipients . . . . . . . . . . . . . . . . . . . . . .228

Flashing through TFTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .229

Viewing Flash Image Information . . . . . . . . . . . . . . . . . . . . . . . . .230

Clearing Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .231

Restoring Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .232

Contents

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Chapter 5: Management with the CLU, cont.

Shutting Down the Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . .233

Shutting down the VTrak – Telnet Connection . . . . . . . . . . . .233

Shutting down the VTrak – SSH Connection . . . . . . . . . . . . .233

Shutting down the VTrak – Serial Connection . . . . . . . . . . . .234

Starting Up After Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .235

Starting up the VTrak – Telnet Connection . . . . . . . . . . . . . . .235

Starting up the VTrak – SSH Connection . . . . . . . . . . . . . . . .235

Starting up the VTrak – Serial Connection . . . . . . . . . . . . . . .236

Restarting the Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .237

Restarting VTrak – Telnet Connection . . . . . . . . . . . . . . . . . .237

Restarting VTrak – SSH Connection . . . . . . . . . . . . . . . . . . .237

Restarting VTrak – Serial Connection . . . . . . . . . . . . . . . . . . .238

Making Buzzer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .239

Chapter 6: Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241

Updating the Subsystem Firmware . . . . . . . . . . . . . . . . . . . . . . . .241

Updating with WebPAM PROe . . . . . . . . . . . . . . . . . . . . . . . .241

Automatic Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .242

Manual Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .242

Updating with the CLU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .244

Automatic Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .245

Manual Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .245

Updating with USB Support . . . . . . . . . . . . . . . . . . . . . . . . . .246

Automatic Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .247

Failed Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .247

Updating Physical Drive Firmware . . . . . . . . . . . . . . . . . . . . . . . .248

WebPAM PROe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .248

Restarting a Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . .249

Replacing a Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .250

E830f and E630f . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .250

Removing the Old Power Supply . . . . . . . . . . . . . . . . . . .250

Installing a New Power Supply . . . . . . . . . . . . . . . . . . . . .250

E330f . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .251

Removing the Old Power Supply . . . . . . . . . . . . . . . . . . .251

Installing a New Power Supply . . . . . . . . . . . . . . . . . . . . .251

Replacing a Cache Backup Battery . . . . . . . . . . . . . . . . . . . . . . . .252

E830f and E630f . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .252

Removing the Old Battery . . . . . . . . . . . . . . . . . . . . . . . .252

Installing a New Battery . . . . . . . . . . . . . . . . . . . . . . . . . .252

xvi

Contents

Chapter 6: Maintenance, cont.

Replacing a RAID Controller – Dual Controllers . . . . . . . . . . . . . .254

Removing the Old Controller . . . . . . . . . . . . . . . . . . . . . . . . . .254

Installing the New Controller . . . . . . . . . . . . . . . . . . . . . . . . . .255

Replacing a RAID Controller – Single Controller . . . . . . . . . . . . . .256

Removing the Old Controller . . . . . . . . . . . . . . . . . . . . . . . . . .256

Installing the New Controller . . . . . . . . . . . . . . . . . . . . . . . . . .257

Resetting the Default Password . . . . . . . . . . . . . . . . . . . . . . . . . .258

Chapter 7: Technology Background . . . . . . . . . . . . . . . . . . . . . . . .259

Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .259

Media Patrol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .259

PDM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .259

Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .260

Logical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .261

RAID Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .261

RAID 0 – Stripe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .261

RAID 1 – Mirror . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .263

RAID 1E – Enhanced Mirror . . . . . . . . . . . . . . . . . . . . . . .265

RAID 5 – Block and Parity Stripe . . . . . . . . . . . . . . . . . . .266

RAID 6 – Block and Double Parity Stripe . . . . . . . . . . . . .267

RAID 10 – Mirror + Stripe . . . . . . . . . . . . . . . . . . . . . . . . .268

RAID 50 – Striping of Distributed Parity . . . . . . . . . . . . . .270

RAID 50 Axles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .270

RAID 60 – Striping of Double Parity . . . . . . . . . . . . . . . . .273

RAID 60 Axles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .273

RAID Level Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .275

Migration Requirements . . . . . . . . . . . . . . . . . . . . . . . . . .275

Source and Target RAID Levels . . . . . . . . . . . . . . . . . . . .275

RAID 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .276

RAID 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .277

RAID 1E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .277

RAID 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .278

RAID 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .278

RAID 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .279

RAID 50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .280

RAID 60 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .280

Stripe Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .281

Sector Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .281

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VTrak E-Class Product Manual

Chapter 7: Technology Background, cont.

Logical Drives, cont.

Preferred Controller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .281

Initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .282

Partition and Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .282

Spare Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .283

Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .283

Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .283

Transition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .284

Running a Transition . . . . . . . . . . . . . . . . . . . . . . . . . . . .284

Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .285

Automatic Transition . . . . . . . . . . . . . . . . . . . . . . . . . . . . .287

Manual Transition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .287

RAID Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .289

LUN Affinity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .289

Cache Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .289

Read Cache Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .289

Write Cache Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .289

Forced Read-Ahead Cache . . . . . . . . . . . . . . . . . . . . . . .290

Adaptive Writeback Cache . . . . . . . . . . . . . . . . . . . . . . . .290

Preferred Controller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .291

Power Saving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .291

Capacity Coercion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .291

Chapter 8: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .293

VTrak is Beeping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .293

Silencing the Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .294

LEDs Display Amber or Red . . . . . . . . . . . . . . . . . . . . . . . . . . . . .295

Front Panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .295

Drive Carrier LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .296

Back Panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .297

Checking Component Installation . . . . . . . . . . . . . . . . . . . . . .299

CLU Reports a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .300

Viewing Runtime Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . .300

Viewing NVRAM Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . .300

Checking a Reported Component . . . . . . . . . . . . . . . . . . . . . .301

WebPAM PROe Reports a Problem . . . . . . . . . . . . . . . . . . . . . . .303

USB Support Reports a Problem . . . . . . . . . . . . . . . . . . . . . . . . . .307

xviii

Chapter 8: Troubleshooting, cont.

Enclosure Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .308

Diagnosing an Enclosure Problem . . . . . . . . . . . . . . . . . . . . .308

Overheating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .310

Fan Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .310

Inadequate Air Circulation . . . . . . . . . . . . . . . . . . . . . . . .310

Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .310

Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .311

Controller Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .312

Maintenance Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .312

Finding and Correcting the Cause of the Problem . . . . . . . . .312

Taking a Controller out of Maintenance Mode . . . . . . . . . . . .313

Serial Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .313

Telnet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .314

Unsaved Data in the Controller Cache . . . . . . . . . . . . . . . . . .314

Physical Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .316

Disk Array and Logical Drive Problems . . . . . . . . . . . . . . . . . . . . .317

Disk Array Degraded/Logical Drive Critical . . . . . . . . . . . . . .317

Disk Array Offline/Logical Drive Offline . . . . . . . . . . . . . . . . .318

Repairing an Offline Disk Array or Logical Drive . . . . . . . . . . .319

RAID 1, 1E, 5, 6, 10, 50, and 60 Logical Drives . . . . . . . .319

RAID 0 Logical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . .319

Rebuilding a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . .319

Incomplete Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .320

Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .320

Transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .320

Connection Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .322

Serial Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .322

Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .323

Fibre Channel Connections . . . . . . . . . . . . . . . . . . . . . . . . . .323

SAS Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .324

Blocked Cable Connectors . . . . . . . . . . . . . . . . . . . . . . . .324

Faulty Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .324

Faulty Controller or I/O Module Connector . . . . . . . . . . . .324

Browser Does Not Connect to WebPAM PROe . . . . . . . . . . .325

Power Cycling the Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . .326

Event Notification Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . .327

Contents

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VTrak E-Class Product Manual

Chapter 9: Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .345

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .345

Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . .351

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .354

Returning the Product For Repair . . . . . . . . . . . . . . . . . . . . . . . . .356

Appendix A: Useful Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .359

SNMP MIB Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .359

Adding a Second RAID Controller . . . . . . . . . . . . . . . . . . . . . . . . .359

Installing a Second RAID Controller . . . . . . . . . . . . . . . . . . . . . . .360

RAID Controller in Maintenance Mode . . . . . . . . . . . . . . . . . .360

New Settings for Dual Controllers . . . . . . . . . . . . . . . . . . . . . .361

Dual Controllers and SATA Drives . . . . . . . . . . . . . . . . . . . . .361

Appendix B: Multipathing on Windows . . . . . . . . . . . . . . . . . . . . . .363

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .363

Installing PerfectPath . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .364

Verifying Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .365

Start Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .365

Services List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .365

Device Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .365

Running Perfect Path View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .367

Starting PerfectPath View . . . . . . . . . . . . . . . . . . . . . . . . . . . .367

Quitting PerfectPath View . . . . . . . . . . . . . . . . . . . . . . . . . . . .367

Monitoring Your LUNs and Paths . . . . . . . . . . . . . . . . . . . . . . . . .368

Viewing LUN Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . .368

Viewing Path Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . .369

Viewing LUN Performance Statistics . . . . . . . . . . . . . . . . . . .370

Viewing Path Performance Statistics . . . . . . . . . . . . . . . . . . .371

Viewing Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .373

Clearing Path Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .373

Features and Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .374

Automatic Load Balancing for Failover Policy . . . . . . . . . . . . .374

Enabling Automatic Load Balancing . . . . . . . . . . . . . . . . .374

Load Balance Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .375

Changing Load Balance Policy Settings . . . . . . . . . . . . . .375

Path Verification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .376

Changing Path Verification Settings . . . . . . . . . . . . . . . . .376

PDO Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .377

Changing PDO Removal Settings . . . . . . . . . . . . . . . . . .377

xx

Contents

Appendix B: Multipathing on Windows, cont.

Features and Settings, cont.

Performance Tab Refresh Rate . . . . . . . . . . . . . . . . . . . . . . .378

Changing Refresh Rate Settings . . . . . . . . . . . . . . . . . . .378

Round Robin Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .378

Changing the Round Robin Count . . . . . . . . . . . . . . . . . .378

Refreshing the Objects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .379

Viewing System Information . . . . . . . . . . . . . . . . . . . . . . . . . .379

Saving System Information . . . . . . . . . . . . . . . . . . . . . . . . . . .380

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .381

Updating PerfectPath . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .382

Repairing PerfectPath . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .383

Removing PerfectPath . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .384

Preferred Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .384

Alternate Method 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .384

Alternate Method 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .384

Appendix C: Multipathing on Linux . . . . . . . . . . . . . . . . . . . . . . . . .385

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .385

Check Initial Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .386

Task 1: Meeting Package Requirements . . . . . . . . . . . . . . . . . . . .387

Installing Packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .387

Verifying Packages – RedHat . . . . . . . . . . . . . . . . . . . . . . . . .388

Verifying Packages – SuSE . . . . . . . . . . . . . . . . . . . . . . . . . .388

Task 2: Preparing the Configuration File . . . . . . . . . . . . . . . . . . . .390

RedHat Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .390

SuSE Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .390

Editing a Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . .390

Task 3: Making Initial Host Settings . . . . . . . . . . . . . . . . . . . . . . .392

Setting the Daemon to Run . . . . . . . . . . . . . . . . . . . . . . . . . . .392

RHEL 5.3, 5.4, 5.5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .392

SLES 10 SP2, 10 SP3, 11, 11 SP1 . . . . . . . . . . . . . . . . .392

Verifying the Modules are Loaded . . . . . . . . . . . . . . . . . . . . .392

Verifying the Daemon is Running . . . . . . . . . . . . . . . . . . . . . .393

Task 4: Create and Configure Devices . . . . . . . . . . . . . . . . . . . . .394

xxi

VTrak E-Class Product Manual

Appendix C: Multipathing on Linux, cont.

Task 5: Setting-up ALUA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .395

RedHat Linux RHEL 5.4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .395

Default Kernel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .395

Kernel with XEN or PAE support . . . . . . . . . . . . . . . . . . .395

RedHat Linux RHEL 5.5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .396

Default Kernel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .396

Kernel with XEN or PAE support . . . . . . . . . . . . . . . . . . .397

SuSE Linux SLES 10 SP3 . . . . . . . . . . . . . . . . . . . . . . . . . . .397

SuSE Linux SLES 11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .398

SuSE Linux SLES 11 SP1 . . . . . . . . . . . . . . . . . . . . . . . . . . .399

Updated with Novell SP1 patches . . . . . . . . . . . . . . . . . .399

Fibre Channel HBA to VTrak . . . . . . . . . . . . . . . . . . . . . .399

RPM Packages and Documents for Linux MPIO . . . . . . . . . . . . . .400

Linux MPIO: Known Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .402

Sample multipath.conf File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .403

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .405

xxii

Chapter 1: Introduction

This chapter covers the following topics:

• About This Manual (below)

• VTrak Overview (page 2)

• Architectural Description (page 3)

• Features (page 6)

• General Specifications (page 9)

• Safety and Environmental (page 11)

• Warranty and Support (page 12)

About This Manual

This Product Manual describes how to setup, use, and maintain the VTrak E830f,
E630f, and E330f external disk array subsystems. It describes how to use the:

• Built-in command-line interface (CLI)

• Built-in command-line utility (CLU)

• Embedded Web-based Promise Array Management – Professional
(WebPAM PROe) software.

This manual includes a full table of contents, index, chapter task lists and
numerous cross-references to help you find the specific information you are
looking for.

Also included are four levels of notices:

A Warning notifies you of probable equipment damage or loss of
data, or the possibility of physical injury, and how to avoid them.

A Caution informs you of possible equipment damage or loss of
data and how to avoid them.

An Important message calls attention to an essential step or point
required to complete a task, including things often missed.

1

Warning

Caution

Important

VTrak E-Class Product Manual

Note

A Note provides helpful information such as hints or alternative
ways of doing a task.

VTrak Overview

The PROMISE VTrak Ex30f is coupled with high speed 8 Gb/s Fibre Channel
host connectivity, support for 6 Gb/s SAS and SATA disks and a next-generation
embedded storage I/O processing platform out to set a new performance
standard while providing a reliable, flexible and easy to manage RAID storage
system.

Performance

The PROMISE VTrak Ex30f is built using the Intel’s next-generation storage
platform, the Intel Xeon processor C5500/C3500 series to keep pace with
performance demands with four 8 Gb/s Fibre Channel ports per controller and
support for 6 Gb/s SAS and SATA hard disk drives and solid state drives.
Delivered in a Storage Bridge Bay (SBB) 2.0 compliant package, the Ex30f offers
the full redundancy that is expected of an enterprise solution. Dual active-active
controller modules with cache mirroring over a PCIe Gen 2 link allow for
redundant data paths to ensure data availability while dual power supply/cooling
units minimize downtime and any disruption to business continuity.

GreenRAID

PROMISE cares about the environment. VTrak products utilize environmentally
friendly production methods and materials and are designed with high-efficiency
in mind. Powered by 80Plus certified power supplies that offer up to 85% power
efficiency , all VT rak Ex30 products improve total cost of ownership by conserving
power, reducing heat output and improving cooling costs. Additionally, the
PROMISE as GreenRAID story includes advanced power management support
for hard disk drives providing up to 65% energy savings.

Service and Support

Every VTrak Ex30 subsystem is backed by the PROMISE Three-Year limited
warranty with 24-hour, 7-day telephone and e-mail support. In addition to our
industry leading warranty, PROMISE offers extended warranty and onsite parts
replacement options with service levels with response times as low four hours.

2

Architectural Description

Drive Carrier LEDs

Power and Status LEDs

Drive Carriers

Architectural Description

The VTrak E830f, E630f, and E330f are Fibre Channel subsystems suitable for
Direct Attached Storage (DAS), Storage Area Network (SAN), and Expanded
Storage.

Model

VTE830fS 1 24 4U
VTE830fD 2 24 4U
VTE630fS 1 16 3U
VTE630fD 2 16 3U
VTE330fS 1 12 2U
VTE330fD 2 12 2U

Figure 1. VTrak E830f front view

RAID

Controllers

Drives

Supported

Rack
Units

3

VTrak E-Class Product Manual

Drive Carriers Power and Status LEDs

Drive Carrier LEDs

Drive Carriers Power and Status LEDs

Drive Carrier LEDs

Mgmt

UPS

115200

8 N 1

FC 1 FC 2 FC 3 FC 4

8
4
2

Gb/s

Mgmt

UPS

115200

8 N 1

FC 1 FC 2 FC 3 FC 4

8
4
2

Gb/s

Power Supply 1 Power Supply 2

RAID Controller 1

RAID Controller 2

Figure 2. VTrak E630f front view

Figure 3. VTrak E330f front view

Figure 4. VTrak E830f back view

4

Figure 5. VTrak E630f back view

Mgmt

UPS

115200

8 N 1

FC 1 FC 2 FC 3 FC 4

8
4
2

Gb/s

Mgmt

UPS

115200

8 N 1

FC 1 FC 2 FC 3 FC 4

8
4
2

Gb/s

Power Supply 1 Power Supply 2

RAID Controller 1 RAID Controller 2

RAID Controller 1 RAID Controller 2

Power Supply 1 Power Supply 2

Figure 6. VTrak E330f back view

Architectural Description

5

VTrak E-Class Product Manual

Features

Controller Module Features

Drive Support

• 3.5-inch and 2.5-inch form factor

• Hard disk drives (HDDs) and Solid State drives (SSDs)

• SAS, 6 Gb/s and 3 Gb/s

• SATA, 6 Gb/s and 3 Gb/s

• Supports any mix of SAS and SATA drives simultaneously in the same
enclosure

For a list of supported drives, go to PROMISE support:

http://www.promise.com/support/

SATA physical drives require a SAS-to-SATA adapter, available from
PROMISE.

External I/O Ports

(per controller)

• Four 8 Gb/s Fibre Channel ports, compatible with 4 Gb/s and 2 Gb/s

• One external SAS port with an SFF-8088 SAS connector, supports up to 7
cascading JBOD expansion units

Data Cache

• 2 GB data cache per controller.
A portion of the data cache is shared with the controller firmware

• Protected with hot-swappable battery backup unit (BBU)

Operational Features

RAID Level Support

• 0, 1, 1E, 5, 6, 10, 50, and 60

RAID Stripe Size Support

• 64K, 128K, 256K, 512K, and 1MB

Hot Spare Drives

• Global

• Dedicated

• Revertible option

6

Maximum LUNs Supported

• LUNs: 1024

•Array: 32

Advanced Storage Features

• Advanced Cache Mirroring over PCIe Gen2

• Simple, drag-and-drop LUN Masking and Mapping

• Asymmetric LUN Unit Access (ALUA)

• Volume Copy

• PerfectFlash - Non-Disruptive Software Update

• I/O performance & power monitoring tools

• Guaranteed Latency Technology (an advanced OEM feature)

• USB Service Log

• LDAP Support for central user management

Background Activities

• Media Patrol

• Background Synchronization

• Foreground Initialization

• Rebuild

• Redundancy Check

• Disk SMART Polling

• Online Capacity Expansion (OCE)

• RAID Level Migration (RLM)

• UPS Monitoring

• Feature rich task scheduler for background activities

Features

PerfectRAID Features

• Predictive Data Migration (PDM)

• Intelligent Bad Sector Remapping

• SMART Error Handling

• NVRAM Error Logging

• Disk Slot Power Control

• Read/Write Check Table

• Write Hole Table

7

VTrak E-Class Product Manual

GreenRAID Features

• Four levels of advanced power management disk drive (MAID) support

• Efficient 80Plus Bronze Certified power supplies

System Management

Management Interfaces

• Browser-based management with WebPAM PROe over Ethernet

• Command Line Interface (CLI) over Serial Port, Ethernet via Telnet, or SSH

• Command Line Utility (CLU) over Serial Port, Ethernet via Telnet, or SSH

• Third Party Management Support via SNMP and CIM

Supported Browsers

The Host PC, from which you monitor and manage the VTrak subsystem, install
the latest version of:

• Internet Explorer

• Firefox
For a list of supported browsers, go to PROMISE support:

http://www.promise.com/support/

8

General Specifications

General Specifications

Power Supplies

• 4U/24 Bay: Dual 750W, 100-240 Vac auto-ranging, 50-60 Hz, dual hot swap
and redundant with PFC, N+1 design. Meets 80Plus bronze.

• 3U/16 Bay: Dual 580W, 100-240 Vac auto-ranging, 50-60 Hz, dual hot swap
and redundant with PFC, N+1 design. Meets 80Plus bronze.

• 2U/12 Bay: Dual 550W, 100-240 VAC auto-ranging, 50-60Hz, dual hot swap
and redundant with PFC, N+1 design. Meets 80Plus gold.

Voltage

• 100-240 VAC

• Auto-Ranging

Current (Maximum)

• 10 A @ 100 VAC

• 5 A @ 200 VAC

Power Conversion Efficiency

• >80% @ 110V (>20% load)

• >80% @ 240V (>20% load)

Operating Environment

Temperature Range

• Operational: 5° to 35°C (41° to 95°F)

• Non-Operational: -40° to 60°C (-40° to 140°F)

Humidity Range

• Operational: 10% to 90% (Non-Condensing)

• Non-Operational: 5% to 95% (Non-Condensing)

Noise, Shock, and Vibration

Acoustic Noise Levels

• Typical: 55 dB

• Maximum: 65 dB

9

VTrak E-Class Product Manual

Shock

• Operational: 5G, 11 ms duration

• Non-Operational: 10G, 11ms duration

Vibration

• Operational: 0.3G, 5 to 500 Hz

• Non-Operational: 1G, 5 to 500 Hz

Dimensions

(Height, Width, Depth)

• 4U/24 Bay: 17.4 x 44.7 x 50.7 cm (6.9 x 17.6 x 19.96 in)

• 3U/16 Bay: 13.1 x 44.7 x 50.7 cm (5.2 x 17.6 x 19.96 in)

• 2U/12 Bay: 8.6 x 44.7 x 50.7 cm (3.4 x 17.6 x 19.96 in)

Weight

• 4U/24 Bay: 27 kg / 60 lbs (w/o drives)

• 3U/16 Bay: 25 kg / 56 lbs (w/o drives)

• 2U/12 Bay: 22 kg / 49 lbs (w/o drives)

10

Safety and Environmental

Safety Standards

Safety and Environmental

• BSMI Class A

•CB

•CE

•C-Tick

• FCC Class A

•GOST-R

•IRAM

•KCC

Environmental Standards

•RoHS

• GreenPC

• WEEE

•NOM

•TUV

• UL/cUL

• VCCI Class A

11

VTrak E-Class Product Manual

Warranty and Support

Warranty

• Three year complete system limited warranty with advanced parts
replacement

• Optional extended warranty

• Optional onsite parts replacement program

Support

• 24 hour, 7 days a week e-mail and phone support (English only)

• 24 hour, 7 days a week access to PROMISE support site

• Firmware and compatibility lists

12

Chapter 2: Installation

This chapter covers the following topics:

• Unpacking the VTrak (below)

• Mounting VTrak in a Rack (page 14)

• Installing Physical Drives (page 19)

• Making Management and Data Connections (page 23)

• Setting Up Serial Cable Connections (page 31)

Unpacking the VTrak

The VTrak box contains the following items:

• VTrak Unit

• Left and right mounting rails

• RJ11-to-DB9 serial data cable

• Screws for physical drives
(VTraks that ship without drives)

The electronic components within the VTrak disk array are
sensitive to damage from Electro-Static Discharge (ESD).
Observe appropriate precautions at all times when handling the
VTrak or its subassemblies.

Existing VTrak J330s, J630s, or J830s JBOD expansion units
require two critical updates to support the VTrak E330f, E630f,
and E830f RAID subsystems:

• If you have SATA drives, replace the existing AAMUX
adapters with the new SAS-to-SATA adapters, available from
PROMISE Technology at http://www.promise.com

• Download the latest firmware image file available from
PROMISE support: http://www.promise.com/support/ and
flash your existing VTr ak JBOD unit s. Follow the instructions
in Chapter 6 of the VTr ak E-Class E610f, E610s, E310f,
E310s Product Manual.

• 1.5m (4.9 ft) Power cords (2)

• CD with SNMP files, MPIO files,
RAID console.inf file, Product
Manual, and Quick Start Guide

Warning

Important

13

VTrak E-Class Product Manual

Mounting VTrak in a Rack

• At least two persons are required to safely lift, place, and
attach the VTrak unit into a rack system.

• Do not lift or move the VTrak unit by the handles, power
supplies or the controller units. Hold the subsystem itself.

• Do not install the VTrak unit into a rack without rails to support
the subsystem.

• Do not lay one VTrak en cl o sure on top of another. Mount
each enclosure supported by its own set of rails.

• Performance can be adversely affected if the VTrak unit is
improperly installed.

• Only a qualified technician who is familiar with the installation
procedure should mount and install the VTrak unit.

• Be sure all switches are OFF before installing the VTrak unit
or exchanging components.

• Mount the rails to the rack using the appropriate screws and
flange nuts, fully tightened, at each end of the rail.

• Do not load the rails unless they are installed with screws as
instructed.

• The rails that ship with the PROMISE VTrak unit are designed
to safely support that PROMISE VTrak unit when properly
installed. Additional loading on the rails is at the customer’s
risk.

• PROMISE Technology, Inc. cannot guarantee that the
mounting rails will support your PROMISE VTrak unit unless
you install them as instructed.

Cautions

Note

T o lighten the VT rak enclosure, remove the power supplies. If your
VTrak shipped with physical drives installed, remove all of the
drive carriers, also.

Replace the power supplies and drive carriers after the VTrak unit
is mounted in your rack.

14

Mounting VTrak in a Rack

VTrak E630f/s

Mounting rails (included)
mount outside the rack post

Handles mount
outside the rack post

Vertical Rack Post

Attaching screw & flange nut
one each side

Mounting VTrak E830f/s and E630f/s in a Rack

The VTrak subsystem installs into your rack using the supplied mounting rails.

Figure 1. VTrak E630f/s mounted in a rack with the supplied rails

To install the VTrak subsystem into a rack with the supplied mounting rails:

1. Check the fit of the mounting rails in your rack system.
See page 16, Figure 2.

2. Adjust the length of the mounting rails as needed.
The rear rail slides inside the front rail. The rail halves are riveted together

and use no adjustment screws.

3. Attach the mounting rail assemblies to the outside of the rack posts, using
the attaching screws and flange nuts from your rack system.

Be sure the front rail support is on the bottom facing inward.
The alignment pins fit into the rack holes above and below the attaching

screws.
Use the attaching screws and flange nuts from your rack system. T ighten the

screws and flange nuts according to your rack system instructions.

4. Place the VTrak subsystem onto the rails.

5. Secure the VTrak subsystem to the rack.
Use the attaching screws and flange nuts from your rack system, one set

each side. Tighten the screws and flange nuts according to your rack system
instructions.

15

VTrak E-Class Product Manual

Inside of post

Rack front post

Rail attaching screws
(not included)

Alignment pins
two on each flange

Inside of post

Rack rear post

Front rail

Rear rail

Support for
subsystem

Note that only the front rail has a support for the subsystem.

Vertical Rack Post

VTrak E330f/s

Mounting rails (included)
mount outside the rack post

Handles mount
outside the rack post

Attaching screw & flange nut
one each side

Figure 2. VTrak E830f/s and E630f/s rack mount assembly

Mounting VTrak E330f/s in a Rack

The VTrak subsystem installs to the rack using the supplied mounting rails.

Figure 3. VTrak E330f/s mounted in a rack with the supplied rails

16

Mounting VTrak in a Rack

Sliding plate

VTrak E330f/s

Screws (6 each side)

Rear (connector end)
of the subsystem

Attaching the Sliding Plates

To install the side plates onto VTrak subsystem:

1. Slide the plates out of the mounting rails.

2. Attach one plate to each side of the VTrak subsystem.
Line-up the six holes in the plate with the corresponding holes in the

subsystem. Attach each plate with six screws (included). See Figure 4.

Figure 4. VTrak E330f/s sliding flang e in stallation

Installing the Subsystem into the Rack

To install the VTrak subsystem into a rack with the supplied mounting rails:

1. Check the fit of the mounting rails in your rack system. See page 18,
Figure 5.

2. Slide one of the rails over the plate on one side of the enclosure.
The rail is designed to slide freely over the plate.

3. Attach a flange to each end of the rail, with the rail on the opposite side of the
flange from the two-hole bracket.

4. Install the rail adjustment screws (included) through the flange into the rail.
There are four screws for each flange. See page 19,

5. Place the subsystem with mounting rails into your rack system.

6. Attach the mounting rail assemblies to the outside of the rack posts, using
the attaching screws from your rack system.

17

VTrak E-Class Product Manual

Inside of post

Rack front post

Rail attaching screw
(not included)

Rail adjustment screw

Mounting Rail

Rail attaching screw
(not included)

Inside of post

Rack back post

Sliding plate

7. Square the rail assemblies in the rack.

8. Tighten the adjustment screws and the attaching screws.

9. Secure the VTrak subsystem to the rack through each handle, using the
attaching screws from your rack system.

Figure 5. VTrak E330f/s rack mount assembly

18

Installing Physical Drives

1
5
9

13

2

6
10
14

3

7
11
15

4

8
12
16

17
21

18
22

19
23

20
24

Installing Physical Drives

The VTrak Ex30 RAID subsystems and JBOD expansion units support:

• SAS and SA TA physical drives

• 2.5-inch and 3.5-inch physical drives

• Hard disk drives (HDD) and solid state drives (SSD)
For a list of supported physical drives, download the latest compatibility list from

PROMISE support: http://www.promise.com/support/.

Number of Drives Required

The table below shows the number of drives required for each RAID level

Level Number of Drives Level Number of Drives

RAID 0 1 or more RAID 6 4 to 32*
RAID 1 2 only RAID 10 4 or more**

RAID 1E 2 or more RAID 50 6 or more

RAID 5 3 to 32* RAID 60 8 or more

* E330f/s: Drive counts above 12 require a JBOD expansion unit.

** Must be an even number of drives.

Drive Slot Numbering

You can install any suitable disk drive into any slot in the enclosure. The diagram
below shows how VTrak’s drive slots are numbered. Slot numbering is reflected
in the WebPAM PROe and CLU user interfaces.

Figure 6. VTrak E830f/s drive slot numbering

19

VTrak E-Class Product Manual

1
5
9

13

2

6
10
14

3
7

11

15

4

8
12
16

1
5
9

2
6

10

3
7

11

4

8
12

Figure 7. VTrak E630f/s drive slot numbering

Figure 8. VTrak E330f/s drive slot numbering

Install all of the drive carriers into the VTrak enclosure to ensure proper airflow,
even if you do not populate all the carriers with physical drives.

Installing Your Drives

The VTrak drive carrier accommodates 2.5-inch and 3.5-inch drives, with or
without a SAS-to-SATA adapter.

Cautions

• Swing open the drive carrier handle before you insert the
drive carrier into the enclosure.

• To avoid hand contact with an electrical hazard, remove only
one drive carrier a time.

Important

SATA drives require a SAS-to-SATA adapter, available from
PROMISE Technology at http://www.promise.com

SAS drives do not require adapters.

1. Press the drive carrier release button.
The handle springs open.

2. Grasp the handle and gently pull the empty drive carrier out of the enclosure.

20

Installing Physical Drives

Release
button

Handle

SAS-to-SATA adapter mounting holes (total of 2)

2.5-inch SAS drive mounting holes (total of 4)

2.5-inch SATA drive mounting holes (total of 4)

drive carrier handle

Figure 9. Drive carrier front view

3. If you are installing SATA drives, attach a SAS-to-SATA adapter onto the
power and data connectors of each drive.

4. Carefully lay the drive into the carrier with the power and data connectors
facing away from the carrier handle.

5. Position the drive in the carrier so the mounting holes line up.

• 2.5-inch drive mounting screws go through the bottom of the carrier.

• SAS-to-SATA adapter mounting screws go through the bottom of the

carrier.

• 3.5-inch drive mounting screws go through the sides of the carrier.

Figure 10.Drive carrier bottom view

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VTrak E-Class Product Manual

3.5-inch SAS drive mounting holes (two each side)

3.5-inch SATA drive mounting holes (two each side)

drive carrier handle

Figure 11.Drive carrier side view

6. Insert the screws through the proper holes in the carrier and into the drive or
adapter.

• Use the screws supplied with the VTrak or the SAS-to-SATA adapter.

• Install four screws per drive.

• Install two screws per adapter.

• Snug each screw. Be careful not to over tighten.

7. With the drive carrier handle in open position, gently slide the drive carrier
into the enclosure.

Important

• Press the release button to push the drive carrier into
position. Do not push the handle. See page 21, Figure 9.

• Proper drive installation ensures adequate grounding and
minimizes vibration. Always attach the drive to the carrier with
four screws.

22

Making Management and Data Connections

Fibre Channel data ports

SAS expansion port (to JBOD)

Management port

Making Management and Data Connections

Examples of VTrak configurations include:

• Fibre Channel SAN (below)

• Fibre Channel DAS (page 25)

• Fibre Channel JBOD Expansion (page 27)

• Fibre Channel SAN – No Single Point of Failure (page 28)

Fibre Channel SAN

Important

For a list of supported FC HBAs, Switches and SFPs, download
the latest compatibility list from PROMISE support:

http://www.promise.com/support/.

A Fibre Channel storage area network (SAN) requires:

• A Fibre Channel switch

• A Fibre Channel HBA card in each Host PC or Server

• A network switch

• A network interface card (NIC) in each Host PC or Server

Figure 12.FC controller data and management ports

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VTrak E-Class Product Manual

Host PC or Server

VTrak

Network Switch

FC Switch

Host PC or Server

Data Path

To establish the data path:

1. Connect an FC data port on the left controller to your FC switch.
See Figure 13.

2. Connect an FC data port on the right controller to your FC switch.

3. Connect your FC switch to the FC HBA cards in both Host PCs or Servers.
For multipathing (MPIO) applications, see the VTrak E-Class Product

Manual on the CD.

Management Path

To establish the management path:

1. Connect the Management port on each controller to your network switch.
See Figure 13.

2. Connect each Host PC’s or Server’s NIC to your network switch.

Figure 13.FC SAN data and management connections

Also see the FC controller close-up, on page 23, Figure 12.

24

Making Management and Data Connections

Fibre Channel DAS

Important

For a list of supported FC HBAs, Switches and SFPs, download
the latest compatibility list from PROMISE support:

http://www.promise.com/support/.

Fibre Channel direct attached storage (DAS) requires:

• Two FC HBA cards in the Host PC or Server

• A network switch

• A network interface card (NIC) in the Host PC or Server

Data Path

To establish the data path:

1. Connect an FC data port on the left controller of the RAID subsystem to one
of the FC HBA cards in your Host PC or Server.

See page 26, Figure 14.

2. Connect an FC data port on the right controller of the RAID subsystem to the
other FC HBA card in your Host PC or Server.

For multipathing (MPIO) applications, see the VTrak E-Class Product
Manual on the CD.

Management Path

To establish the management path:

1. Connect the Management ports of both controllers to your network switch.
See page 26, Figure 14.

2. Connect the Host PC’s or Server’s NIC to your network switch.

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VTrak E-Class Product Manual

Host PC or Server

VTrak

Network Switch

Figure 14.FC DAS data and management connections

Also see the FC controller close-up, on page 23, Figure 12.

26

Making Management and Data Connections

115200 8 N 1

SAS IN SAS OUT

115200 8 N 1

SAS IN SAS OUT

115200 8 N 1

SAS IN SAS OUT

115200 8 N 1

SAS IN SAS OUT

SAS expansion
port

E330f

SAS data
IN port

J630s

SAS data
OUT port

J630s

Fibre Channel JBOD Expansion

To add JBOD units:

1. Connect the SAS expansion port on the left controller of the RAID
subsystem to the SAS data IN port on the left I/O module of the first JBOD
unit.

See Figure 15.

2. Connect the SAS expansion port on the right controller of the RAID
subsystem to the SAS data IN port on the right I/O module of the first JBOD
unit.

3. Connect the SAS data OUT port on left I/O module of the first JBOD unit to
the SAS data IN port on the left I/O module of the second JBOD unit.

4. Connect the SAS data OUT port on right I/O module of the first JBOD unit to
the SAS data IN port on the right I/O module of the second JBOD unit.

5. Connect the remaining JBOD units in the same manner.
Keep your data paths organized to ensure redundancy.
JBOD expansion supports up to seven JBOD units.

Figure 15.FC JBOD expansion connections

Also see the FC controller close-up, on page 23, Figure 12.

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VTrak E-Class Product Manual

Fibre Channel SAN – No Single Point of Failure

Important

For a list of supported FC HBAs, Switches and SFPs, download
the latest compatibility list from PROMISE support:

http://www.promise.com/support/.

An FC SAN with no single point of failure requires:

• Two FC switches

• An FC HBA card in each Host PC or Server

• A network switch

• A network interface card (NIC) in each Host PC or Server

Data Path

To establish the data path:

1. Connect an FC data port on the left controller to the FC HBA card in one of
the Host PCs or Servers.

See page 29, Figure 16.

2. Connect another FC data port on the left controller to the FC HBA card in the
other Host PC or Server.

3. Connect an FC data port on the right controller to the FC HBA card in one of
the Host PCs or Servers.

4. Connect another FC data port on the right controller to the FC HBA card in
the other Host PC or Server.

Keep your data paths organized to ensure redundancy.
For multipathing (MPIO) applications, see the VTrak E-Class Product

Manual on the CD.

JBOD Expansion

To add JBOD units:

1. Connect the SAS expansion port on the left controller of the RAID
subsystem to the SAS data IN port on left I/O module of the first JBOD unit.

See page 29, Figure 16.

2. Connect the SAS expansion port on the right controller RAID subsystem to
the SAS data IN port on right I/O module of the first JBOD unit.

3. Connect the SAS data OUT port on left I/O module of the first JBOD unit to
the SAS data IN port on left I/O module of the second JBOD unit.

4. Connect the SAS data OUT port on right I/O module of the first JBOD unit to
the SAS data IN port on right I/O module of the second JBOD unit.

28

Making Management and Data Connections

115200 8 N 1

SAS IN SAS OUT

115200 8 N 1

SAS IN SAS OUT

115200 8 N 1

SAS IN SAS OUT

115200 8 N 1

SAS IN SAS OUT

115200 8 N 1

SAS IN SAS OUT

115200 8 N 1

SAS IN SAS OUT

E330f

Host PCs or Servers

J630s

J630s

Fibre Channel Switches

J630s

5. Connect the remaining JBOD units in the same manner.
Keep your data paths organized to ensure redundancy.
JBOD expansion supports up to seven JBOD units.

Figure 16.FC no single point of failure data connections

Also see the FC controller close-up, on page 23, Figure 12.

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VTrak E-Class Product Manual

RAID subsystem

Network Switch

Host PCs or Servers

Management Path

To establish the management path:

1. Connect the Management ports on both controllers to your network switch.

2. Connect the NICs in both Host PCs or Servers to your network switch.

Figure 17.FC no single point of failure management connections

Also see the FC controller close-up, on page 23, Figure 12.

30

Setting Up Serial Cable Connections

Serial connectorUPS connector

Setting Up Serial Cable Connections

Serial communication enables the Command Line Interface (CLI) and Command
Line Utility (CLU) on your PC to monitor to control the VTrak. The VTrak package
includes one RJ11-to-DB9 serial data cable for each controller. All VTrak models
have the same serial connection.

Figure 18. UPS and Serial connectors are located on each controller

To set up a serial cable connection:

1. Attach the RJ11 end of the serial data cable to the RJ11 serial connector on
one of the controllers.

2. Attach the DB9 end of the serial data cable to a serial port on the Host PC or
Server.

Optional UPS Serial Connection

If your deployment plan calls for one or more UPS units and management via
serial communication, connect a UPS control cable to the UPS connector on the
VTrak controller . See Figure 18.

The UPS control cables are available from PROMISE Technology at

http://www.promise.com

When your subsystem is running, see “Making UPS Settings” on page 81 or
page 215 to complete the UPS manageme nt setup.

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VTrak E-Class Product Manual

32

Chapter 3: Setup

Power

FRU Status

Logical Drive Status

Controller 1 Activity
Controller 2 Activity

Controller Heartbeat

This chapter covers the following topics:

• Connecting the Power (below)

• Setting up the Management Ports (page 36)

• Logging into WebPAM PROe (page 42)

• Creating Disk Arrays and Logical Drives (page 44)

• Logging out of WebPAM PROe (p age49)

Connecting the Power

Plug the power cords and turn on the switches on both power supplies.

Important

If you have a SAN, DAS, or Cascade with JBOD Expansion,
always power on the JBOD expansion units first.

When the power is switched on, the LEDs on the right handle light up.

Figure 1. Front panel LED display

When boot-up is finished and the VTrak is functioning normally:

• Power, FRU, and Logical Drive LEDs display steady green.

VTrak E-Class Product Manual

• Each controller activity LED flashes green when there is activity on that
controller.

• The controller heartbeat LED blinks green once per second for five seconds,
goes dark for ten seconds, then blinks green once per second for five
seconds again.

Steady means the LED is on.
Blinking means a regular on/off pattern.
Flashing means an intermittent and irregular on/off pattern.

See the table below.

Enclosure Front LEDs

State Power FRU

Logical

Drive

Controller

Activity

Controller

Heartbeat

Dark No power No power — No Activity —

Steady

Normal Normal Normal — —

green

Blinking

————Normal**

green

Flashing

— — — Activity —

green

Amber — Problem* Critical — —

Red — Failure* Offline — —

* Check the LEDs on the back of the VTrak enclosure.

** Blinks blinks green once per second for five seconds, goes dark for ten

seconds, then blinks green once per second for five seconds again.

34

Chapter 3: Setup

Drive Status

Power/Activity

Drive Status Indicators

The VTrak spins up the disk drives sequentially to equalize power draw during
start-up. After a few moments:

• The Power/Activity LED displays blue when a physical drive is present.

• The Drive Status LED displays green when the physical drive is configured
as a member of a disk array or as a spare. When the physical drive is
unconfigured, the LED is dark.

Steady means the LED is on.
Blinking means a regular on/off pattern.
Flashing means intermittent and irregular on/off pattern.

See the table on the next page.

Figure 2. Drive carrier LEDs

Drive Carrier LEDs

State Power/Activity Drive Status

Dark No drive in carrier Drive is unconfigured
Steady Blue Drive is present —
Flashing Blue Activity on drive —
Steady green — Drive is configured
Blinking green — Locator feature
Amber — Drive is rebuilding
Red — Drive error or failure

* Configured means the physical drive either belongs to an array or it

is assigned as a spare drive.

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VTrak E-Class Product Manual

Setting up the Management Ports

Setting up the Management Ports consists of the following actions:

• Setting up the Serial Connection (below)

• Choosing DHCP or a Static IP Address (page 36)

• VTrak Default IP Addresses (page 37)

• Setting up VTrak with the CLI (page 37)

• Setting up VTrak with the CLU (page 39)

Setting up the Serial Connection

VTrak has a Command Line Interface (CLI) to manage all of its functions,
including customization. A subset of the CLI is the Command Line Utility (CLU), a
user-level interface that manages your VTrak via your PC’s terminal emulation
program, such as Microsoft HyperTerminal. This procedure uses the serial cable
connection you made. See “Setting Up Serial Cable Connections” on page 31.

1. Change your terminal emulation program settings to match the following
specifications:

• Bits per second: 115200

• Data bits: 8

• Parity: None

• Stop bi ts: 1

• Flow control: none

2. Start your PC’s terminal VT100 or ANSI emulation program.

3. Press Enter once to launch the CLI.

4. At the Login prompt, type administrator and press Enter.

5. At the Password prompt, type password and press Enter.
At this point, you are in the CLI. You can continue using the CLI to make

network settings or you can switch to the CLU. Go to:

• Setting up VTrak with the CLI (page 37)

• Setting up VTrak with the CLU (page 39)

Choosing DHCP or a Static IP Address

When you setup your VTrak, you have the option of:

• Enabling DHCP and letting your DHCP server assign the IP address to the
VTrak’s virtual management port.

• Specifying a static IP address for the VTrak’ s virtual management port.

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Chapter 3: Setup

If you choose to enable DHCP, have your Network Administrator dedicate an IP
address for the VTrak, linked to the VTrak’s MAC address. This action prevents
the DHCP server from assigning a new IP address when the VTrak restarts, with
the result that users can no longer log in.

To access the MAC address for VTrak’s virtual management port:

• In the CLI, type net -v and press Enter.

• In the CLU Main Menu, highlight Network Management and press Enter.
Then highlight Virtual and press Enter.

VTrak Default IP Addresses

VTrak uses virtual and physical IP addresses. This arrangement enables you to
access a VTrak with two RAID controllers over your network using a single IP
address.

Virtual Management Port

The default virtual management port IP address is set to 10.0.0.1.
The virtual management port IP address belongs to the VTrak subsystem, not to

the RAID controller. Use the virtual management port IP address to log into the
VTrak over your network.

See “Logging into WebPAM PROe” on page 42.

Physical Management Ports

The default physical management port IP addresses are set to:

• Controller 1 – 10.0.0.2

• Controller 2 – 10.0.0.3

The physical management port IP address belongs to the RAID controller, not to
the VTrak subsystem. Use the physical management port IP address only when a
controller is in maintenance mode.

Setting up VTrak with the CLI

1. Type the following string to set the system date and time, then press Enter.

administrator@cli> date -a mod -d 2009/06/25 -t 14:50:05

In the above example, the date and time are included as examples only . Use
yyyyy/mm/dd for the date and a 24-hour clock for the time.

2. Type the following string to set the Virtual Management Port IP address and
other settings, then press Enter.

administrator@cli> net -a mod -t mgmt -s "primaryip=192.168.10.85,

primaryipmask=255.255.255.0, gateway=192.168.10.1"

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VTrak E-Class Product Manual

In the above example, the IP addresses and subnet mask are included as
examples only.

If you prefer to let your DHCP server assign the Virtual Management Port IP
address, type the following string, then press Enter.

administrator@cli> net -a mod -t mgmt -s "dhcp=enable"

Note that the IP address described above belongs to the VTrak subsystem,
not to the RAID controller. Use this IP address to log into the VTrak over your
network.

3. To verify the settings, type net and press Enter.

administrator@cli> net
===========================================

CId Port Type IP Mask Gateway Link
===========================================
Virtual Mgmt 192.168.10.85 255.255.255.0 192.168.10.1 Up

Each RAID controller has an IP addresses for access when the controller
goes into maintenance mode. Maintenance mode is only for remedial action
in the event of a problem with the controller.

4. Type the following string to set the Maintenance Mode IP address and other
settings, then press Enter. You must set each controller separately.

administrator@cli> net -a mod -t mgmt -m -c 1 -s
"primaryip=192.168.10.101, primaryipmask=255.255.255.0,
gateway=192.168.10.1"

administrator@cli> net -a mod -t mgmt -m -c 2 -s
"primaryip=192.168.10.102, primaryipmask=255.255.255.0,
gateway=192.168.10.1"

In the above example, the Maintenance Mode IP addresses and subnet
mask are included as examples only.

If you prefer to let your DHCP server assign the IP addresses, type the
following strings, then press Enter.

administrator@cli> net -a mod -t mgmt -m -c 1 -s "dhcp=enable"
administrator@cli> net -a mod -t mgmt -m -c 2 -s "dhcp=enable"

Note that the IP address described above belongs to the RAID controller, not
to the VTrak subsystem. Use this IP address to log into the controller over
your network.

5. To verify the maintenance mode settings, type net -m and press Enter.

38

Chapter 3: Setup

administrator@cli> net -m
– – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – – –

CtrlId: 1 Port: 1
Type: Management Ethernet IPType: IPv4
IP: 192.168.10.101 IPMask: 255.255.255.0
MAC: 00:01:55:AE:02:AE DNS: 0.0.0.0
Gateway: 192.168.10.1 DHCP: Disabled

This completes the Management port setup. Go to “Logging into WebPAM
PROe” on page 42.

To see the full set of CLI commands, at the admin@cli> prompt, type help and
press Enter.

Setting up VTrak with the CLU

1. At the administrator@cli> prompt, type menu and press Enter.
The CLU main menu appears.

Figure 3. CLU main menu

2. Highlight Quick Setup and press Enter.
The first Quick Setup screen enables you to make Date and Time settings.

39

VTrak E-Class Product Manual

Setting system date and time

1. Press the arrow keys to highlight System Date.

2. Press the backspace key to erase the current date.

3. Type the new date.

4. Follow the same procedure to set the System Time.

5. Press Ctrl-A to save these settings and move to the Management Port
configuration screen.

Making Management Port settings – Manual IP settings

To make Management Port settings manually:

1. Press the arrow keys to highlight IP Address.

2. Press the backspace key to erase the current IP address.

3. Type the new Management Port IP address.

4. Follow the same procedure to specify the Subnet Mask, Gateway IP
Address and DNS Server IP Address.

If you do not have a DNS server, skip the DNS Server IP address.

5. Press Ctrl-A to save your settings.

Making Management Port settings – Automatic IP settings

To make Management Port settings automatically:

1. Press the arrow keys to highlight DHCP.

2. Press the spacebar to toggle to Enable.

3. Press Ctrl-A to save these settings.

Viewing IP address and settings

To view the current IP address and network settings when using DHCP:

1. Press the arrow keys to highlight DHCP.

2. Press the spacebar to toggle to Disable.
The current Management Port settings are displayed.

3. Press the spacebar to toggle DHCP back to Enable.

4. Press Ctrl-A to save these settings and move to the RAID configuration
screen.

Making Controller Maintenance Mode Settings

Each RAID controller has an IP addresses for access when the controller goes
into maintenance mode. Maintenance mode is only for remedial action in the
event of a problem with the controller.

40

Chapter 3: Setup

Making Automatic Settings

1. From the CLU Main Menu, highlight Network Management and press Enter .

2. Highlight Maintenance Mode Network Configuration and press Enter.

3. Highlight the controller you want and press Enter.

4. Highlight DHCP and press the spacebar to toggle to Enabled.

5. Press Ctrl-A to save your settings.

Making Manual Settings

1. From the CLU Main Menu, highlight Network Management and press Enter .

2. Highlight Maintenance Mode Network Configuration and press Ente r.

3. Highlight the controller you want and press Enter.

4. Highlight DHCP and press the spacebar to toggle to Disabled.

5. Highlight each of the following and press the backspace key to erase the
current value, then type the new value.

• IP address

• Subnet Mask

• Default Gateway IP Address

• DNS Server IP Address

6. Press Ctrl-A to save your settings.

Exiting the CLU

1. Highlight Skip the Step and Finish and press Enter.

2. Highlight Return to CLI and press Enter.

This completes the Management Port setup. Go to “Logging into WebPAM
PROe” on page 42.

41

VTrak E-Class Product Manual

Logging into WebPAM PROe

1. Launch your browser.

2. In the browser address field, type in the virtual IP address of the VTrak
subsystem.

Use the virtual IP address you set in the CLI (page 37) or CLU (page 39).
Note that the IP address shown below is only an example.

Regular Connection

• WebPAM PROe uses an HTTP connection. . . . . . . . . . . . . . . .http://

• Enter the IP address of the VTrak . . . . . . . . . . . . . . . 192.168.10.85

Together, your entry looks like this:

http://192.168.10.85

Secure Connection

• WebPAM PROe uses a secure HTTP connection. . . . . . . . . .https://

• Enter the IP address of the VTrak . . . . . . . . . . . . . . . 192.168.10.85

Together, your entry looks like this:

https://192.168.10.85

Note

Whether you choose a regular or a secure connection, your login
to WebPAM PROe and your user password are always secure.

3. When the log-in screen appears:

•Type administrator in the User Name field.

•Type password in the Password field.

• Click the Login button.
The User Name and Password are case sensitive.

4. Optional. Choose a display language from the dropdown menu.
WebPAM PROe displays in English, German, French, Italian, Spanish,

Russian, Japanese, Traditional Chinese, Simplified Chinese, and Korean.

5. Click the Login button.

42

Figure 4. WebPAM PROe log-in screen

Chapter 3: Setup

Important

PROMISE recommends that you change the Administrator’s
default password immediately after setup is completed. See
“Changing User Passwords” on page 87 or page 219.

Note

Make a Bookmark (Firefox) or set a Favorite (Internet Explorer) of
the Login Screen so you can access it easily next time.

After log-in, the WebPAM PROe opens with the Dashboard tab. See page 44 ,
Figure 5.

43

VTrak E-Class Product Manual

Figure 5. WebPAM PROe Dashboard tab

Creating Disk Arrays and Logical Drives

On a newly activated RAID system, there are no disk arrays or logical drives. The
term “disk array” includes arrays composed of solid state drives.

To create your disk arrays and logical drives:

1. Click the Storage tab, then click the Wizard option.
Or, click Disk Array under System Status.
The Wizard screen appears with three creation alternatives:

• Automatic – See page 45.

• Express – See page 46.

• Advanced – See page 47.

2. Click one of these buttons to continue.

44

Chapter 3: Setup

Figure 6. The configuration wizard

Automatic

When you choose the Automatic option, the following parameters appear on the
screen:

• Disk Arrays – The number of logical drives, number of physical drives, ID of
each physical drive, configurable capacity, and the media type (hard disk
drives or solid state drives).

• Logical Drives – The ID numbers of the logical drives, their RAID levels,
capacity, sector size, and stripe size.

• Spare Drives – The ID numbers of the logical drives, type (global or
dedicated) revertible option (enabled or disabled) and media type. A hot
spare drive is created for all RAID levels except RAID 0, when five or more
unconfigured physical drives are available

If you do NOT accept these parameters, use the Express (below) or Advanced
(page 47) option to create your disk array.

If you accept these parameters, click the Submit button, and then click the
Finish button.

The new disk array appears in the Disk Array List on the Storage tab, Disk Array
option.

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VTrak E-Class Product Manual

Express

When you choose the Express option, a set of characteristics and options
appears on the screen.

1. Check the boxes to choose any one or a combination of:

• Redundancy – The array remains available if a physical drive fails

• Capacity – The greatest possible am ou n t of data capacity

• Performance – The highest possible read/write speed

• Spare Drive – A hot spare drive is created when you choose

Redundancy, Spare Drive, and five or more unconfigured physical
drives are available

• Mixing SATA/SAS Drive – Check this box if you want to use both SATA

and SAS drives in the same disk array
If the box is unchecked, and you have both SATA and SAS drives,

different arrays are created for each type of drive.

2. In the Number of Logical Drives field, enter the number of logical drives you
want to make from this disk array.

VTrak supports up to 32 logical drives per disk array.

3. From the Application Type menu, choose an application that best describes
your intended use for this disk array:

• File Server

• Video Stream

• Transaction Data

• Transaction Log

•Other

4. Click the Next button to continue.

5. The Summary screen appears with information on disk arrays, logical drives,
and spare drives you are about to create.

If you accept these parameters, proceed to the next step.
If you do NOT accept these parameters, review and modify your selections

in the previous steps.

6. When you are done, click the Submit button, and then click the Finish
button.

The new disk array appears in the Disk Array List on the Storage tab, Disk
Array option.

46

Chapter 3: Setup

Advanced

Note

For an explanation of the parameters under the Advanced option,
see “Chapter 7: Technology Background” on page 259.

When you choose the Advanced option, the Create Disk Array screen appears.

Step 1 – Disk Array Creation

1. Enter your information and choose your options.

• Enter a disk array alias in the field provide d.

• Check the box to enable Media Patrol

• Check the box to enable Predictive Data Migration (PDM)

• Check the box to enable Power Management

• Choose a media type – Hard disk drive (HDD) or solid state drive (SSD)

2. Mouse-over the enclosure graphic to view information about physical drives.
Look for drives with a green LED dark, a blue LED lit, and no crosshatching

over the carrier.

3. Click a physical drive to select it for your array.
The physical drive’s ID number is added to the Selected list.

4. Click the Next button to continue.
The Create Logical Drive screen appears.

Step 2 – Logical Drive Creation

1. Enter your information and choose your options.

• Enter a logical drive alias in the field provided.

• Choose a RAID level from the dropdown menu.

The choice of RAID levels depends on the number of physical drives in
your array.

• Note the Max: capacity value. Then enter a capacity value the field

provided and choose a unit of measure from the dropdown menu.

• Choose a stripe size from the dropdown menu.

The choices are 64 KB, 128 KB, 256 KB, 512 KB, and 1 MB.

• Choose a sector size from the dropdown menu.

The choices are 512 B, 1 KB, 2 KB, and 4 KB.

• Choose the Read Cache Policy from the dropdown menu

The choices are Read Cache, Read Ahead (cache), and None.

• Choose the Write Cache Policy from the dropdown menu

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VTrak E-Class Product Manual

The choices are WriteThru (write through) and WriteBack. Write back
requires a Read Cache or Read Ahead Read Cache Policy.

2. Click the Add button to continue.
The logical drive you just created appears in the New Logical Drives list.

3. Click the Next button to continue.
The Create Spare Drive screen appears.

Step 3 – Spare Drive Creation

Creating a spare drive is optional but highly recommended.

1. Enter your information and choose your options.

• Check the Revertible box if you want this spare drive to be revertible.

For more information see the VTrak E-Class Product Manual.

• Choose the option for the type spare drive you want.

Global – Replaces a failed drive in any disk array.
Dedicated – Replaces the failed drive only in the assigned disk array.

2. Mouse-over the enclosure graphic to view information about physical drives.

3. Click a physical drive to select it for your spare drive.
The physical drive’s ID number is added to the Selected list.

4. Click the Next button to continue.
The Summary screen appears.

Step 4 – Summary

The Summary screen lists the disk arrays, logical drives, and spare drives that
you specified.

If you accept these parameters, click the Submit button.
If you do NOT accept these parameters, review and modify your selections in the

previous steps.

Enabling LUN Mapping and Masking

These features are optional for each logical drive. The Enable LUN Mapping
dialog box appears after you create a logical drive.

To enable LUN Mapping:

1. Click the OK button in the Enable LUN Mapping dialog box.
The LUN Mapping & Masking screen appears.

2. Check the Enable LUN Masking box to enable LUN Masking.

3. Click the LUN Mapping button to continue.
The initiator list screen displays.

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4. Choose the initiators you want to use from the dropdown menu and click the
Next button.

The screen displays a list of initiators and a list of logical drives.

5. Click and drag a logical drive from the logical drives list to the initiators list.

6. Click the Next button when you are done.
The screen displays a list of initiator IDs and corresponding LUN maps that

you specified.

7. Click the Submit button to create the LUN map.
The screen displays a list of initiator IDs and corresponding LUN maps.
You can also set LUN mapping and masking at a later time. Click the

AdminTools tab, then click the LUN Mapping & Masking option.

Logging out of WebPAM PROe

There are two ways to log out of WebPAM PROe:

• Close your browser window

• Click Logout on the WebPAM PROe banner

Figure 7. Clicking “Logout” o n the WebPAM PROe banner

Clicking Logout brings you back to the Login Screen. See page 43.
After logging out, you must enter your user name and password in order to log in

again.

Using WebPAM PROe over the Internet

The above instructions cover connections between VTrak and your company
network. It is also possible to connect to a VTrak from the Internet.

Your MIS Administrator can tell you how to access your network from outside the
firewall. Once you are logged onto the network, you can access the VTrak using
its IP address.

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This chapter contains the following topics:

• Logging into WebPAM PROe (below)

• Choosing the Display Language (page 53)

• Perusing the Interface (page 55)

• Logging out of WebPAM PROe (p age57)

• Viewing the Storage Network (page 58)

• Managing Subsystems (page 59)

• Managing RAID Controllers (page 69)

• Managing Enclosures (page 76)

• Managing UPS Units (page 80)

• Managing Users (page 83)

• Managing Background Activities (page 90)

• Managing Storage Services (page 100)

• Monitoring Performance (page 111)

• Managing Physical Drives (page 114)

• Managing Disk Arrays (page 121)

• Managing Logical Drives (page 132)

• Managing Spare Drives (page 141)

• Managing LUNs and Initiators (page 146)

• Managing Fibre Channel Connections (page 149)

• Managing SAS Connections (page 153)

Logging into WebPAM PROe

1. Launch your browser.

2. In the browser address field, type in the virtual IP address of the VTrak
subsystem.

Use the virtual IP address you set in the CLI (page 32) or CLU (page 34).
Note that the IP address shown below is only an example.

Regular Connection

• WebPAM PROe uses an HTTP connection. . . . . . . . . . . . . . . .http://

• Enter the IP address of the VTrak . . . . . . . . . . . . . . . 192.168.10.85

Together, your entry looks like this:

http://192.168.10.85

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Secure Connection

• WebPAM PROe uses a secure HTTP connection. . . . . . . . . .https://

• Enter the IP address of the VTrak . . . . . . . . . . . . . . . 192.168.10.85

Together, your entry looks like this:

https://192.168.10.85

Note

Whether you choose a regular or a secure connection, your login
to WebPAM PROe and your user password are always secure.

3. When the login screen appears:

•Type administrator in the User Name field.

•Type password in the Password field.

• Click the Login button.
The User Name and Password are case sensitive.

4. Optional. Choose a display language from the dropdown menu.
WebPAM PROe displays in English, German, French, Italian, Spanish,

Russian, Japanese, Traditional Chinese, Simplified Chinese, and Korean.

5. Click the Login button.

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Figure 1. WebPAM PROe login screen

After login, the WebPAM PROe opening screen appears.

Choosing the Display Language

WebP AM PROe displays in multiple languages. Y ou choose the display language
when you log in.

If you are already logged in and you want to change the display language:

1. Click Logout at the top right corner of the screen.

The Login screen appears.

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2. Click the Language dropdown menu and highlight the language you prefer.

3. Reenter your user name and password.

4. Click the Login button.
WebPAM PROe opens in the language you chose.

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Perusing the Interface

The WebPAM PROe interface consists of a header and four tabs, each with
specific functions.

•Header

Top left corner of the window:

• Name of logged-in user

• IP address – Virtual IP address of the RAID subsystem

•Top right corner of the window

• Save Service Report – Gathers information and saves a detailed report

to your Host PC

• Help – Accesses the Help Welcome screen

• Contact Us – Technical support contact information

• About – Information about WebPAM PROe

• Discovery tab

• Displays other RAID systems on your network

• Enables direct login to other RAID systems

• Dashboard tab

• RAID subsystem

• System status

• Event information

• System overview

• Device tab

• Enclosure front and back views

• Topology

• Enclosure component list and settings

• Physical drive management

• UPS (unlimited power supply) management

• Storage tab

• Wizard – Automatic, Express, or Advanced configuration

• Disk array management

• Logical drive management

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• AdminTool tab

• Subsystem settings, clearing statistics, NTP, and controller lock

• User management

• Software services

• Runtime and NVRAM event logs

• Background activity, settings and schedules

• Firmware updates

• Image version

• Performance monitor

• PSU wattage monitor

• Restore factory default settings

• Initiator management

• LUN masking and mapping

• Import/Export user database and configuration script

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Logging out of WebPAM PROe

There are two ways to log out of WebPAM PROe:

• Close your browser window

• Click Logout on the WebPAM PROe banner

Figure 2. Clicking “Logout” o n the WebPAM PROe banner

Clicking Logout brings you back to the Login Screen. See page 53.
After logging out, you must enter your user name and password in order to log in

again.

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Viewing the Storage Network

To view the other subsystems on your Storage Network, click the Discovery tab
at the left edge of the WebPAM PROe window.

Logging onto a Subsystem

To log onto a subsystem in the list, double-click the subsystem.

Caution

The new subsystem displays in the same browser tab. Click your
browser’s back button to return to the original subsystem.

Filtering the Subsystem List

To filter the list, so it shows only specific subsystems, enter a characteristic into
the Filter By field and press Enter.

Refreshing the List

To refresh the list, click the Refresh link.

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Managing Subsystems

Subsystem management includes:

• Viewing Subsystem Information (below)

• Making Subsystem Settings (page 60)

• Locking or Unlocking the Subsystem (page 60)

• Restoring Factory Default Settings (page 61)

• Clearing Statistics (page63)

• Saving a Service Report (page 63)

• Importing a Configuration Script (page 66)

• Exporting a Configuration Script (page 66)

• Restarting a Subsystem (page 67)

• Shutting Down the Subsystem (page 67)

• Restarting a Subsystem after a Shutdown (page68)

Viewing Subsystem Information

To view subsystem information, click the AdminTool tab.
The list of subsystems and host controllers displays.
Subsystem information includes:

• Alias, if assigned

• Vendor

• Model

• WWN – World Wide Number

• Serial number

• Part number

• Revision number

• Number of JBOD expansion units connected

• Maximum number of JBOD expansion units supported

• Number of controllers present

• Maximum number of controllers supported

• Redundancy status

• Redundancy type

• System date and time

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Making Subsystem Settings

To make subsystem settings:

1. Click the AdminTool tab.

2. Click the Subsystem Information icon.

3. Click the Settings button.

4. Make changes as required:

• Enter an alias or change the existing alias in the field provided.

• Choose a redundancy type from the dropdown menu.

The choices are Active-Active and Active-Standby

• Check the box to enable cache mirroring.

5. Click the Save button.

Locking or Unlocking the Subsystem

The lock prevents other sessions (including sessions with the same user) from
making a configuration change to the controller until the lock expires or a forced
unlock is done. When the user who locked the controller logs out, the lock is
automatically released.

Setting the Lock

To set the lock:

1. Click the AdminTools tab.

2. Click the Subsystem Information icon.

3. Click the Lock/Unlock button.

4. In the Lock Time field, type a lock time in minutes.
1440 minutes = 24 hours

5. Click the Lock button.

Resetting the Lock

To reset the lock with a new time:

1. Click the AdminTools tab.

2. Click the Subsystem Information icon.

3. Click the Lock/Unlock button.

4. In the Lock Time field, type a new lock time in minutes.
1440 minutes = 24 hours

5. Click the Lock button.

Releasing the Lock

1. Click the AdminTools tab.

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2. Click the Subsystem Information icon.

3. Click the Lock/Unlock button.

4. Click the Unlock button.

Releasing a Lock set by another user

To release somebody else’s lock:

1. Click the AdminTools tab.

2. Click the Subsystem Information icon.

3. Click the Lock/Unlock button.

4. Check the Force Unlock box.

5. Click the Unlock button.

Restoring Factory Default Settings

This feature restores settings to thei r default values.

Caution

Use this feature only when required and only on the settings that
you must reset to default in order to set them correctly.

To restore all settings to their default values:

1. Click the AdminTool tab.

2. Click the Restore Factory Default icon.

3. In the Restore factory default settings screen, check the boxes beside the
settings you want to reset to default value:

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Firmware Factory Default Settings Software Factory Default Settings

• Background activity settings

• Controller settings

• Enclosure settings

• FC port settings

• SAS port settings

• Management network settings

• Physical drive settings

• Subsystem settings

Restart the Webserver and Email services for their new settings to
take effect.

• BGA scheduler settings

• Service settings

• Webserver settings

• SNMP settings

• Telnet settings

• SSH settings

• Email settings

• Netsend settings

• CIM settings

• NTP settings

• User settings

• UPS settings

• LDAP settings

Note

4. Click the Submit button.

5. In the Confirmation box, type the word “confirm” in the field provided and
click the Confirm button.

The progress of the update displays.

Warning

• Do NOT power off the RAID subsystem during the update!

• Do NOT move to any other screen until the firmware update
operation is completed!

When the update is completed a message tells you to reboot the subsystem.

6. Click the OK button.

Automatic Restart

If you did NOT check the NDIU box, the RAID subsystem and JBOD expansion
units automatically restart. That action temporarily disrupts I/O operations and
drops your WebPAM PROe connection.

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To reestablish your WebPAM PROe connection:

1. Wait no less than two minutes.

2. Click Logout in the WebPAM PROe Header, then log in again.
If you cannot log in, wait 30 seconds and try again.

Clearing Statistics

This function clears statistical data on the RAID controllers, Fibre Channel ports,
SAS ports, physical drives, and logical drives.

To clear subsystem statistics:

1. Click the AdminTool tab.

2. Click the Subsystem Information icon.

3. Click the Clear Statistics button.

4. Type “confirm” in the field provided.

5. Click the Confirm button.

Saving a Service Report

A Service Report is a detailed report covering the configuration and status of all
components in your RAID system. A support technician or field engineer might
request a service report for the purpose of diagnosis and troubleshooting.

To save a system configuration file:

1. Click Save Service Report in the Header.
Information for the report is gathered and compiled. This action takes up to a

few minutes, depending on the size of your RAID system

2. Click the Save File option, then click the Save button.
The report saves to your Host PC as a compressed HTML file.

3. Double-click the downloaded file to decompress it.

4. Double-click the report to open it in your default browser.
The Service Report includes the following topics:

• About – Report utility

• Battery Info – Cache backup batteries

• BBM Info – Bad Block Manager

• BGA Summary – Status and settings
The Service Report includes the following topics, continued:

• BGA Schedules – Scheduled activities

• Buzzer Info

• Controller Info

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• Debug Syslog – Diagnostic information

• Disk Array Info – ID, alias, and capacities only

• Disk Array Dump Info – Diagnostic information

• Disk Array Verbose Info – All disk array information

• Enclosure Info

• Error Table Info – Read check, write check, and inconsistent blocks

• Event Info – NVRAM – List of NVRAM events

• Event Info – Runtime – List of Runtime events

• FC Node Info

• FC Device Info

• FC Initiator Info

• FC Port Info

• FC SFP Info

• FC Stats Info

• Flash Image Version Info

• iSCSI Info

• LDAP Info

• LogDrive Info – Basic logical drive information

• LogDrive Dump Info – Diagnostic information

• Logical Drive Verbose Info – Full logical drive information

• Lunmap Info – LUN map type, LUN masking status, and LUN entries

• Network Info – Virtual port

• Network Maintenance Info – Maintenance mode ports

• Phydriv Info – Basic physical drive information

• Phydriv Verbose Info – Full physical drive information

• PD SMART Info – Physical drive ID, model, type, and SMART status

• PSU Wattage Info – Enclosure power consumption, power supply input

and output, and power on time

• SAS Enclosure Topology Info – SAS expansion connections

• SAS Diagnostic Info – Diagnostic information

• SWMGT Info – Software management
The Service Report includes the following topics, continued:

• Service Setting – CIM

• Service Setting – Email

• Service Setting – Netsend

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• Service Setting – NTP

• Service Setting – SLP

• Service Setting – SNMP

• Service Setting – SSH

• Service Setting – Telnet

• Service Setting – Webserver

• Sessions Info

• Spa re Inf o – Basic spare drive information

• Spare Dump Info – Diagnostic information

• Spare Verbose Info – Full spare drive information

• Statistic Info

• Subsystem info

• UPS Info

• User Info

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Importing a Configuration Script

You can write a CLI configuration script to automatically configure your VTrak
subsystem. The script must be a plain, non-encrypted text file. From there, you
can import the script from the Host PC and perform the configuration
automatically.

Cautions

• Do NOT attempt to write or modify a configuration script until
you receive guidance from Technical Support. See page 351.

• Importing a configuration script overwrites the current settings
on your VTrak subsystem.

Or you can save the configuration from one VTrak RAID subsystem, export it,
and then import it to automatically configure your other VTrak RAID
subsystems.To import a configuration script:

1. Click the AdminTool tab.

2. Click the Import/Export icon.

3. Click the Import option.

4. Choose Configuration Script from the Type dropdown menu.

5. Click the Browse button and navigate to the configuration script and click
the OK button.

6. Click the Next button.
The system verifies that the file is a valid configuration script and displays

any errors or warnings.

7. Click the Submit button to continue.

8. In the Confirmation box, type the word “confirm” in the field provided and
click the Confirm button.

The configuration script is imported and applied automatically.

Exporting a Configuration Script

You can save the configuration from one VTrak RAID subsystem, export it, and
then import it to automatically configure your other VTrak RAID subsystems.

To export a configuration script:

1. Click the AdminTool tab.

2. Click the Import/Export icon.

3. Click the Export option.

4. Choose Configuration Script from the Type dropdown menu.

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5. Click the Submit button.

6. In the Open dialog box, click the Save File option, then click the OK button.
The file is saved to your PC as “Configscript.txt”.

Caution

Do NOT attempt to write or modify a configuration script until you
receive guidance from Technical Support. See page 351.

Restarting a Subsystem

This function shuts down the subsystem and then restarts it.

Important

Do NOT turn off the power supply swit ch es on th e RAID
subsystem or JBOD expansion units.

To restart the subsystem:

1. Click the AdminTool tab.

2. Click the Subsystem Information icon.

3. Click the Shutdown/Restart button.

4. Click the Restart button.

5. Type “confirm” in the field provided.

6. Click the Confirm button.
When the controller shuts down, your WebPAM PROe connection is lost.

7. Wait no less than two minutes.

8. In your browser, click Logout in the WebPAM PROe Header, then log in
again.

If you cannot log in immediately, wait 30 seconds and try again.

Shutting Down the Subsystem

This function shuts down the RAID subsystem without restarting it.
To shutdown the subsystem:

1. Click the AdminTool tab.

2. Click the Subsystem Information icon.

3. Click the Shutdown/Restart button.

4. Click the Shutdown button.

5. Type “confirm” in the field provided.

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6. Click the Confirm button.
When the controller shuts down, your WebPAM PROe connection is lost.

7. Wait no less than two minutes.

8. Manually turn OFF the switches on both power supplies.

Important

If your RAID subsystem manages JBOD expansion units, you
must follow the proper startup procedure.

Restarting a Subsystem after a Shutdown

Important

If your RAID subsystem manages JBOD expansion units, always
power on the JBOD expansion units first. Then power on the RAID
subsystem.

To start the RAID subsystem:

1. Manually turn ON the power supply switches on the back of the subsystem.

2. Wait no less than two minutes.

3. Open your browser and log into WebPAM PROe.
If you cannot log in immediately, wait 30 seconds and try again.

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Managing RAID Controllers

RAID controller management includes:

• Viewing Controller Information (below)

• Making Controller Settings (page 70)

• Viewing Controller Statistics (page 71)

• Locating a Controller (page 72)

• Viewing the Flash Image Information (page 72)

• Updating Firmware on a RAID Subsystem (page 73)

• Viewing Battery Information (page 73)

• Reconditioning a Battery (page 74)

• Making Buzzer Settings (page 75)

• Silencing the Buzzer (page 75)

Viewing Controller Information

To view controller information:

1. Click the Device tab.

2. Click the Component List icon.

3. Mouse-over the controller you want and click the View button.
Controller information includes:

• Controller ID

• Readiness Status

• Power On Time

• Part Number

• Hardware Revision

• Cache Usage – Percentage

• Boot Loader Version

• Firmware Version

• Software Version

• Alias – If assigned *

• Operational Status

• SCSI Protocol Supported

• Serial Number

• WWN – Worldwide Number

• Dirty Cache Usage – Percentage

• Boot Loader Version

• Firmware Build Date

• Software Build Date

4. Click the Advanced Information tab.

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Advanced controller information includes:

• Slot 1 Memory Type

• Slot 2 Memory Type

• LUN Affinity *

• Controller Role

• Flash Size

• NVRAM Size

• Coercion *

•SMART *

• Write Back Cache Flush
Interval *

• Adaptive Writeback Cache *

• Forced Read Ahead (cache) *

• Power Saving Standby Time *

• Cache Line Size

Items with an asterisk (*) are adjustable under Controller Settings.

• Slot 1 Memory Size

• Slot 2 Memory Size

•ALUA *

•Flash Type

• NVRAM Type

• Preferred Cache Line Size

• Coercion Method *

• SMART Polling Interval *

• Enclosure Polling Interval *

• Host Cache Flushing *

• Power Saving Idle Time *

• Power Saving Stopped Time *

Making Controller Settings

In a dual-controller RAID subsystem, settings made to one controller are applied
to both controllers.

To make controller settings:

1. Click the Device tab.

2. Click the Component List icon.

3. Mouse-over the controller you want and click the Settings button.

4. Make setting changes as required:

• Enter, change or delete the alias in the Alias field.

• LUN Affinity – Check the box to enable or uncheck to disable.

• SMART Log – Check the box to enable or uncheck to disable.

• SMART Polling Interval – Enter a value into the field, 1 to 1440
minutes

• HDD Power Saving – Choose time periods from the dropdown menus.
After an HDD has been idle for the set period of time:

• Power Saving Idle Time - Parks the read/write heads.

• Power Saving Standby Time – Lowers disk rotation speed.

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• Power Saving Stopped Time – Spins down the disk (stops

rotation).

• Coercion – Check the box to enable or uncheck to disable.

• Coercion Method – Choose a method from the dropdown menu:

•GBTruncate

• 10GBTruncate

• GrpRounding

• TableRounding

• Write Back Cache Flush Interval – Enter a value into the field, 1 to 12
seconds.

• Enclosure Polling Interval – 15 to 255 seconds.

• Adaptive Writeback Cache – Check the box to enable or uncheck to
disable. See “Adaptive Writeback Cache” on page 290.

• Host Cache Flushing – Check the box to enable or uncheck to disable.

• Forced Read Ahead (cache) – Check the box to enable or uncheck to
disable. See “Forced Read-Ahead Cache” on page 290.

5. Click the Save button.

Notes

• Power Management must be enabled on the disk array for the
HDD Power Saving settings to be effective. See “Making Disk
Array Settings” on page 128.

• Power Management functions are limited to the features your
HDDs actually support.

Viewing Controller Statistics

To view controller statistics:

1. Click the Device tab.

2. Click the Component List icon.

3. Mouse-over the controller you want and click the View button.

4. Click the Statistics tab.

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Controller Status LEDDirty Cache LED

Controller statistics include:

• Data Transferred

• Read Data Transferred

• Write Data Transferred

• Errors

• Non-Read/Write Errors

• Read Errors

• Write Errors

To clear controller statistics, see “Clearing Statistics” on page 63.

• IO Requests

• Non-Read/Write Requests

• Read IO Requests

• Write IO Requests

• Statistics Start date and time

• Statistics Collection date and
time

Note

Locating a Controller

This feature causes the controller LEDs to blink for one minute to assist you in
locating the controller on a RAID subsystem or JBOD expansion unit.

To locate a controller:

1. Click the Device tab.

2. Click the Component List icon.

3. Mouse-over the controller you want and click the Locate button.
The controller LEDs blink for one minute.

Figure 3. FC RAID controller LEDs

Viewing the Flash Image Information

To view the flash image information for the RAID subsystem enclosure:

1. Click the AdminTool tab.

2. Click the Image Version icon.

3. Mouse-over the Enclosure you want to see and click the triangular button.

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RAID subsystems have the following components in their flash image:

•Kernel

• Firmware

• Software

• Ramdisk

• SEP Firmware

• OEM Customization

• Running – The version that is currently running on the subsystem or

expansion unit.

• Flashed – This version was updated but does not run until the

subsystem restarts.

See “Updating Firmware on a RAID Subsystem” on page 73.
JBOD expansion units have only one component in their flash image, SEP

firmware. It only appears as running.

•BIOS

• 6G Expander

• System Libraries

• Applications

• Mount Scripts

• PLX EEPROM Image

Updating Firmware on a RAID Subsystem

Use this function to flash (update) the firmware on the VTrak. See page 241 for
the procedure.

Viewing Battery Information

Batteries maintain power to the controller cache in the event of a power failure,
thus protecting any data that has not been written to a physical drive.

To view battery information:

1. Click the Device tab.

2. Click the Component List icon.

3. Mouse-over the battery you want and click the View button.
Battery information includes:

• Battery ID

• Operational status – Fully charged, recondition means a reconditioning

is in process

• Battery chemistry – LiON, etc.

• Remaining capacity – Battery capacity as a percentage

• Battery cell type – Number of cells

• Estimated hold time – Time in hours that the battery can power the

cache

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• Temperature threshold discharge – Maximum temperature allowed

when the battery is discharging

• Temperature threshold charge – Maximum temperature allowed when

the battery is charging

• Battery temperature – Actual battery temperature

• Cycle count – Number of times the battery was reconditioned

• Voltage in millivolts

• Current in milliamps

Reconditioning a Battery

Batteries maintain power to the controller cache in the event of a power failure,
thus protecting any data that has not been written to a physical drive.
Reconditioning is the action of discharging and recharging a battery to preserve
its capacity and performance.

Reconditioning is a background activity and does not affect I/O performance.
When the recondition is completed, the battery’s cycle count increments by one.

By default, each battery is reconditioned every two months. You can change the
reconditioning schedule.

Caution

Disabling or deleting the battery recondition schedule is NOT
recommended.

To recondition a battery immediately:

1. Click the Device tab.

2. Click the Component List icon.

3. Mouse-over the battery you want and click the Recondition button.

Battery operations status changes to “Recondition” and the battery’s remaining
capacity and estimated hold time fall an d ri se re fl ecting the discharge and
recharge cycles of the reconditioning. That behavior is normal.

Making Schedule Changes

To make changes the scheduled battery reconditioning:

1. Click the AdminTool tab.

2. Click the Background Activities icon.
The list of Background Activities displays.

3. Click the Scheduler button.

4. Mouse-over Battery Reconditioning and click the Settings button.

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5. Make setting changes as required:

• Start Time

• Uncheck the Enable This Schedule box to disable this activity.

• Recurrence Pattern

•Start From

• End On

6. Click the Save button to apply the new settings.

Making Buzzer Settings

To make buzzer settings:

1. Click the Device tab.

2. Click the Component List icon.

3. Mouse-over the Buzzer and click the Settings button.

4. Check the Enable Buzzer box to enable the buzzer.
Or uncheck the box to disable.

5. Click the Save button.

Silencing the Buzzer

Caution

This action disables the buzzer for all events.

To silence the buzzer:

1. Click the Device tab.

2. Click the Component List icon.

3. Mouse-over the Buzzer and click the Settings button.

4. Uncheck the Enable Buzzer box.

5. Click the Save button.

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Managing Enclosures

Enclosure management includes the following functions:

• Viewing the Enclosures Summary (page 76)

• Making Enclosure Settings (page 77)

• Viewing FRU VPD Information (page 78)

• Viewing Power Supply Status (page 78)

• Viewing Fan Status (page 78)

• Viewing Temperature Sensor Status (page 79)

• Viewing Voltage Sensor Status (page 79)

Viewing Enclosure Topology

This feature displays the connection topology of the VTrak subsystem. Topology
refers to the manner in which the data paths among the enclosures are
connected. There are three methods:

• Individual Subsystem – A single subsystem

• JBOD Expansion – Managed through one subsystem or head unit

• RAID Subsystem Cascading – Managed through one subsystem or head
unit

For more information about connections, see “Making Management and Data
Connections” on page 23.

To view enclosure topology:

1. Click the Device tab.

2. Click the Topology icon.
The topology or data connections of your system displays.

Viewing the Enclosures Summary

Enclosure Management includes information, status, settings and location. To
access Enclosure Management:

1. Click the Device tab.

2. Click the Component List icon.
The following information is shown:

• Enclosure ID number

•Status

• Enclosure Type

• Status Description (specific components in need of attention, if any)

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Chapter 4: Management with WebPAM PROe

Viewing Enclosure Information

To view enclosure information:

1. Click the Device tab.

2. Click the Component List icon.

3. Mouse-over the Enclosure and click the View button.
Enclosure information includes:

•Enclosure ID

• Enclosure Type

• Enclosure Warning Temperature Threshold

• Enclosure Critical Temperature Threshold

• Controller Warning Temperature Threshold

• Controller Critical Temperature Threshold

• Max Number of Controllers

• Max Number of Physical Drive Slots

• Max Number of Fans

• Max Number of Blowers

• Max Number of Temperature Sensors

• Max Number of Power Supply Units

• Max Number of Batteries

• Max Number of Voltage Sensors

For information on Enclosure problems, see See “Diagnosi ng an Enclosure
Problem” on page 308.

Making Enclosure Settings

To make Enclosure settings:

1. Click the Device tab.

2. Click the Component List icon.

3. Mouse-over the Enclosure and click the Settings button.
Enclosure settings include:

• Enclosure Warning Temperature Threshold

• Enclosure Critical Temperature Threshold

• Controller Warning Temperature Threshold

• Controller Critical Temperature Threshold

4. In the field provided, type the temperature in degrees C for each threshold
value.

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5. Click the Save button.

Viewing FRU VPD Information

FRU VPD refers to Vital Product Data (VPD) information about Field Replaceable
Units (FRU) in the enclosure. The number and type of FRU depends on the
subsystem model.

To view FRU VPD information:
To make Enclosure settings:

1. Click the Device tab.

2. Click the Component List icon.

3. Mouse-over the Enclosure and click the FRU VPD button.
Use this information when communicating with Technical Support and when

ordering replacement units. For contact information, see “Contacting
Technical Support” on page 351.

Viewing Power Supply Status

To view the status of the power supplies:

1. Click the Device tab.

2. Click the Component List icon.

3. Mouse-over the Enclosure and click the View button.

4. Scroll down to view the power supplies.
The screen displays the operational and fan status of VTrak’s two power

supplies. If any status differs from normal or the fan speed is below the
Healthy Threshold value, there is a fan/power supply malfunction. See
“Replacing a Power Supply” on page 250.

Viewing Fan Status

The fans are located on the power supplies.
To view the status of the power supply fans:

1. Click the Device tab.

2. Click the Component List icon.

3. Mouse-over the Enclosure and click the View button.

4. Scroll down to view the Fans.
The screen displays the status and speed of the fans on the power supplies.

If fan speed is below the Healthy Threshold, there is a malfunction. See
“Diagnosing an Enclosure Problem” on page 308.

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