Promise Technology EX8654, EX8650, EX4650, EX8658 User Manual

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Page 1

UPER

EX4650, EX8650, EX8654, EX8658,

EX16650

SER

Version 2.0 SR2

RAK

ANUAL

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SuperTrak EX Series User Manual

Copyright by Promise Technology, Inc. (Promise Technology). No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise Technology.

Trademarks

Promise, and the Promise logo are registered in U.S. Patent and Trademark Office. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.

Important data protection information

You should back up all data before installing any drive controller or storage peripheral. Promise Technology is not responsible for any loss of data resulting from the use, disuse or misuse of this or any other Promise Technology product.

Notice

Although Promise Technology has attempted to ensure the accuracy of the content of this manual, it is possible that this document may contain technical inaccuracies, typographical, or other errors. Promise Technology assumes no liability for any error in this publication, and for damages, whether direct, indirect, incidental, consequential or otherwise, that may result from such error, including, but not limited to loss of data or profits.

Promise Technology provides this publication “as is” without warranty of any kind, either express or implied, including, but not limited to implied warranties of merchantability or fitness for a particular purpose.

The published information in the manual is subject to change without notice. Promise Technology reserves the right to make changes in the product design, layout, and driver revisions without notification to its users.

This version of the User Manual supersedes all previous versions.

Recommendations

In this Manual, the appearance of products made by other companies, including,

but not limited to software, servers, and physical drives, is for the purpose of illustration and explanation only. Promise Technology does not recommend, endorse, prefer, or support any product made by another manufacturer.

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Radio Frequency Interference S tatement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and, if not installed and used in accordance with the instruction may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult Promise Technology, Inc. or an experienced radio or TV technician for help.

This device complies with Part 5 of the FCC Rules. Operation is subject to the following conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Notices

Caution

Only digital device equipment CERTIFIED CLASS B should be attached to this equipment and that must have shielded cables.

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SuperTrak EX Series User Manual

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Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

XOR Microprocessor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Hot-Swapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

WebPAM PRO Management Software . . . . . . . . . . . . . . . . . . . . . . .3

Operating System Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Browser Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Key Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Chapter 2: Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Unpacking the SuperTrak Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Installing the SuperTrak Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Connecting SuperTrak to a SuperSwap Enclosure . . . . . . . . .14

Connecting SuperTrak to a VTrak JBOD Enclosure . . . . . . . . .14

SAS Connections and ID Numbers . . . . . . . . . . . . . . . . . . . . . .15

Choosing the Physical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Creating a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Installing the CLI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Installing onto Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Installing onto Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Installing the CLI onto FreeBSD . . . . . . . . . . . . . . . . . . . . . . . .35

Installing the CLI onto VMware . . . . . . . . . . . . . . . . . . . . . . . . .36

Installing WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Utility Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

JRE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Internet Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Installing WebPAM PRO onto Windows . . . . . . . . . . . . . . . . . .39

Installing WebPAM PRO onto Linux . . . . . . . . . . . . . . . . . . . . .47

Logging into WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Logging in at the Host PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Logging in over the Network . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Setting up WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

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SuperTrak EX Series User Manual

Chapter 3: Installing Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

Driver Installation Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Linux and FreeBSD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Windows Server 2008 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

New OS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Existing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Confirming Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . .63

Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

New OS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Existing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Confirming Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . .65

Windows Server 2003 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

New OS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Existing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Confirming Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . .67

Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

New OS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Existing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Confirming Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . .69

Red Hat Linux Enterprise 4.4, 4.5 . . . . . . . . . . . . . . . . . . . . . . . . . .70

New OS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Existing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Fedora Core 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

New OS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Existing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Fedora Core 7, 8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

New OS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Existing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

SuSE Open 10.2, 10.3, 10.5, 11 . . . . . . . . . . . . . . . . . . . . . . . . . . .73

New OS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Existing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

SuSE SLES 10, 10 SP1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

New OS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Existing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Miracle Linux 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

New OS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

Existing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

FreeBSD 6.1, 6.2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

New OS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Existing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

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Contents

Chapter 3: Installing Drivers, cont.

VMware ESX Server 3.0.2, 3.5.0 . . . . . . . . . . . . . . . . . . . . . . . . . . .78

New OS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Existing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Chapter 4: SuperBuild™ Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

SuperTrak BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Accessing the Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

Selecting a Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Viewing Controller Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Managing Physical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Viewing Physical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Viewing Physical Drive Information . . . . . . . . . . . . . . . . . . . . . .87

Managing Physical Drive Problems . . . . . . . . . . . . . . . . . . . . .88

Managing Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Viewing Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Viewing Disk Array Information . . . . . . . . . . . . . . . . . . . . . . . . .89

Creating a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Changing Disk Array Settings . . . . . . . . . . . . . . . . . . . . . . . . . .91

Rebuilding a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Deleting a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Managing Logical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Viewing Logical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Viewing Logical Drive Information . . . . . . . . . . . . . . . . . . . . . . .92

Creating a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Initializing a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Changing Logical Drive Settings . . . . . . . . . . . . . . . . . . . . . . . .95

Deleting a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Managing Spare Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Viewing Spare Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Viewing Spare Drive Information . . . . . . . . . . . . . . . . . . . . . . .97

Creating a Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Changing Spare Drive Settings . . . . . . . . . . . . . . . . . . . . . . . . .98

Deleting a Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Viewing Background Activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Managing the Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

Viewing RAM Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

Viewing NVRAM Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

Clearing the Event Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

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SuperTrak EX Series User Manual

Chapter 4: SuperBuild™ Utility, cont.

Working with Time Sync . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Setting the Time Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Synchronizing Time with an Embedded Site . . . . . . . . . . . . .103

Using the Miscellaneous Menu . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Making the SAS Ready LED Setting . . . . . . . . . . . . . . . . . . . .104

Making the SGPIO Backplane Setting . . . . . . . . . . . . . . . . . .104

Working with the Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Chapter 5: Management with WebPAM PRO . . . . . . . . . . . . . . . . . .107

Logging into WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

Logging in at the Host PC . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

Logging in over the Network . . . . . . . . . . . . . . . . . . . . . . . . . .108

Accessing the Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

Using the Header . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Using Tree View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Using Management View . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

Choosing a Display Language . . . . . . . . . . . . . . . . . . . . . . . .113

Viewing the Event Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

Saving the Event Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Deleting the Event Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

Viewing the Storage Network . . . . . . . . . . . . . . . . . . . . . . . . .114

Logging out of WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . .115

Managing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

Viewing User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

Making User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

Making Your Own User Settings . . . . . . . . . . . . . . . . . . . . . . .117

Changing a User’s Password . . . . . . . . . . . . . . . . . . . . . . . . .117

Changing Your Own Password . . . . . . . . . . . . . . . . . . . . . . . .117

Creating a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Deleting a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Working with Subsystem/Host Management . . . . . . . . . . . . . . . . .120

Viewing Subsystem/Host Information . . . . . . . . . . . . . . . . . . .120

Adding a Subsystem or Host . . . . . . . . . . . . . . . . . . . . . . . . .120

In-Band versus Out-of-Band . . . . . . . . . . . . . . . . . . . . . . . . . .121

Deleting a Subsystem or Host . . . . . . . . . . . . . . . . . . . . . . . .121

Setting User Privilege . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

Managing Software Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

Viewing Service Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

Changing Web Server Settings . . . . . . . . . . . . . . . . . . . . . . . .123

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Page 9

Chapter 5: Management with WebPAM PRO, cont.

Managing Software Services, cont.

Restarting the Tomcat Server . . . . . . . . . . . . . . . . . . . . . . . . .124

Setting up Email Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

Setting up Extended SMTP . . . . . . . . . . . . . . . . . . . . . . . . . . .125

Sending A Test Email Message . . . . . . . . . . . . . . . . . . . . . . .125

Setting Event Frame Refresh Time . . . . . . . . . . . . . . . . . . . . .125

Changing CIM Client Settings . . . . . . . . . . . . . . . . . . . . . . . . .126

Changing CIM Server Settings . . . . . . . . . . . . . . . . . . . . . . . .126

Managing the Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

Viewing Host Information . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

Setting User Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

Refreshing the WebPAM PRO Screen . . . . . . . . . . . . . . . . . .127

Managing the Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

Viewing Subsystem Information . . . . . . . . . . . . . . . . . . . . . . .128

Clearing Statistical Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

Setting an Alias for the Subsystem . . . . . . . . . . . . . . . . . . . . .129

Updating the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

Checking Subsystem Health . . . . . . . . . . . . . . . . . . . . . . . . . .130

Viewing the Runtime Event Log . . . . . . . . . . . . . . . . . . . . . . .130

Saving the Runtime Event Log . . . . . . . . . . . . . . . . . . . . . . . .131

Clearing the Runtime Event Log . . . . . . . . . . . . . . . . . . . . . . .131

Viewing the NVRAM Event Log . . . . . . . . . . . . . . . . . . . . . . .131

Saving the NVRAM Event Log . . . . . . . . . . . . . . . . . . . . . . . .132

Clearing the NVRAM Event Log . . . . . . . . . . . . . . . . . . . . . . .132

Viewing Current Background Activities . . . . . . . . . . . . . . . . . .133

Making Background Activity Settings . . . . . . . . . . . . . . . . . . .133

Running Background Activities . . . . . . . . . . . . . . . . . . . . . . . .134

Running Media Patrol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134

Running PDM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

Viewing Scheduled Activities . . . . . . . . . . . . . . . . . . . . . . . . .135

Scheduling an Activity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

Deleting a Scheduled Activity . . . . . . . . . . . . . . . . . . . . . . . . .137

Viewing System Configuration . . . . . . . . . . . . . . . . . . . . . . . .137

Managing the Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139

Viewing Controllers Information . . . . . . . . . . . . . . . . . . . . . . .139

Viewing Controller Information . . . . . . . . . . . . . . . . . . . . . . . .139

Viewing Controller Statistics . . . . . . . . . . . . . . . . . . . . . . . . . .141

Making Controller Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .141

Clearing an Orphan Watermark . . . . . . . . . . . . . . . . . . . . . . .142

Viewing Battery Information . . . . . . . . . . . . . . . . . . . . . . . . . .142

Contents

Page 10

SuperTrak EX Series User Manual

Chapter 5: Management with WebPAM PRO, cont.

Managing the Controller, cont.

Silencing the Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

Making Buzzer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

Testing the Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

Viewing Buzzer Information . . . . . . . . . . . . . . . . . . . . . . . . . .144

Managing Enclosures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

Viewing Enclosure Information . . . . . . . . . . . . . . . . . . . . . . . .145

Managing Physical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146

Viewing a List of Physical Drives . . . . . . . . . . . . . . . . . . . . . .146

Locating a Physical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . .146

Making Global Physical Drive Settings . . . . . . . . . . . . . . . . . .147

Viewing Physical Drive Information . . . . . . . . . . . . . . . . . . . . .148

Viewing Physical Drive Statistics . . . . . . . . . . . . . . . . . . . . . .148

Making Physical Drive Settings . . . . . . . . . . . . . . . . . . . . . . . .148

Clearing Stale and PFA Conditions . . . . . . . . . . . . . . . . . . . .149

Managing Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Viewing Disk Arrays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Locating a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Creating a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .151

Creating a Disk Array – Automatic Configuration . . . . . . . . . .152

Creating a Disk Array – Express Configuration . . . . . . . . . . .153

Creating a Disk Array – Advanced Configuration . . . . . . . . . .155

Deleting a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157

Viewing Disk Array Information . . . . . . . . . . . . . . . . . . . . . . . .157

Making Disk Array Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .158

Creating a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159

Deleting a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160

Migrating a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161

Rebuilding a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162

Running Media Patrol on a Disk Array . . . . . . . . . . . . . . . . . .163

Running PDM on a Disk Array . . . . . . . . . . . . . . . . . . . . . . . .163

Transitioning a Disk Array . . . . . . . . . . . . . . . . . . . . . . . . . . . .164

Preparing a Disk Array for Transport . . . . . . . . . . . . . . . . . . .164

Managing Logical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .166

Viewing Information for All Logical Drives . . . . . . . . . . . . . . . .166

Locating a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167

Viewing Logical Drive Information . . . . . . . . . . . . . . . . . . . . . .167

Viewing Logical Drive Statistics . . . . . . . . . . . . . . . . . . . . . . .168

Changing Logical Drive Settings . . . . . . . . . . . . . . . . . . . . . . .168

Initializing a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . .169

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Contents

Chapter 5: Management with WebPAM PRO, cont.

Managing Logical Drives, cont.

Running Redundancy Check . . . . . . . . . . . . . . . . . . . . . . . . .170

Viewing the Logical Drive Check Table . . . . . . . . . . . . . . . . .170

Managing Spare Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172

Viewing a List of Spare Drives . . . . . . . . . . . . . . . . . . . . . . . .172

Creating a Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173

Deleting Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174

Making Spare Drive Settings . . . . . . . . . . . . . . . . . . . . . . . . .174

Running Spare Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175

Working with the Logical Drive Summary . . . . . . . . . . . . . . . . . . .176

Viewing a List of All Logical Drives . . . . . . . . . . . . . . . . . . . . .176

Locating a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176

Viewing Individual Logical Drive Information . . . . . . . . . . . . .177

Chapter 6: Management with the CLI . . . . . . . . . . . . . . . . . . . . . . . .179

Opening the CLI on Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

Opening the CLI on Linux, FreeBSD, and VMware . . . . . . . . . . . .180

Table of Supported Commands . . . . . . . . . . . . . . . . . . . . . . . . . . .181

Notes and Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .183

List of Supported Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . .184

Chapter 7: Technology Background . . . . . . . . . . . . . . . . . . . . . . . .219

Introduction to RAID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219

RAID 0 – Stripe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .220

RAID 1 – Mirror . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .221

RAID 1E – Enhanced Mirror . . . . . . . . . . . . . . . . . . . . . . . . . .222

RAID 5 – Block Striping with Distributed Parity . . . . . . . . . . . .223

RAID 6 – Block and Double Parity Stripe . . . . . . . . . . . . . . . .224

RAID 10 – Mirror / Stripe . . . . . . . . . . . . . . . . . . . . . . . . . . . . .225

RAID 50 – Striped Distributed Parity . . . . . . . . . . . . . . . . . . . .226

RAID 60 – Striping of Double Parity . . . . . . . . . . . . . . . . . . . .229

Choosing a RAID Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .232

RAID 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .232

RAID 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .232

RAID 1E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .233

RAID 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .233

RAID 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .234

RAID 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .234

RAID 50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .235

RAID 60 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .235

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Chapter 7: Technology Background, cont.

Choosing Stripe Block Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .236

Choosing Sector Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .236

2 TB Limitation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .237

Choosing Cache Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .237

Read Cache Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .238

Write Cache Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .238

Capacity Coercion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .238

Initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .239

Hot Spare Drive(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .239

Partition and Format the Logical Drive . . . . . . . . . . . . . . . . . . . . .240

RAID Level Migration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .240

RAID 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241

RAID 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .242

RAID 1E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .242

RAID 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .243

RAID 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .243

RAID 10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .244

RAID 50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .245

RAID 60 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .245

Ranges of Disk Array Expansion . . . . . . . . . . . . . . . . . . . . . .246

Media Patrol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .248

Predictive Data Migration (PDM) . . . . . . . . . . . . . . . . . . . . . . . . . .248

PDM Triggers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .248

Transition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .249

Drive Failure and Automatic Rebuild . . . . . . . . . . . . . . . . . . .249

Automatic Transition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .251

Manual Transition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .251

Critical & Offline Logical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . .253

When a Physical Drive Fails . . . . . . . . . . . . . . . . . . . . . . . . . .253

With a Hot Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .255

Without a Hot Spare Drive . . . . . . . . . . . . . . . . . . . . . . . . . . .255

Rebuild Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .255

Chapter 8: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .257

Problems Reported by SuperTrak . . . . . . . . . . . . . . . . . . . . . . . . .257

Buzzer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .257

LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .257

BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .259

Problems Reported in WebPAM PRO . . . . . . . . . . . . . . . . . . . . . .261

Open WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .261

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Contents

What to Look For . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .261

Critical & Offline Logical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . .263

Finding the Failed Drive in SuperBuild . . . . . . . . . . . . . . . . . .263

Finding the Failed Drive in WebPAM PRO . . . . . . . . . . . . . . .264

Salvaging Physical Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .265

Clearing Stale and PFA Conditions . . . . . . . . . . . . . . . . . . . .265

Rebuilding a Logical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .266

Spare Drive Available . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .266

No Spare Drive Available . . . . . . . . . . . . . . . . . . . . . . . . . . . .266

Manual Rebuild: SuperBuild Utility . . . . . . . . . . . . . . . . . . . . .266

Manual Rebuild: WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . .267

Recovering from a Blank Screen . . . . . . . . . . . . . . . . . . . . . . . . . .268

Cache Battery Does Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . .268

Chapter 9: Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .269

Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .269

Pre-Installation (Speed, Device Types, Capacity, Cabling) . .269

Drive Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .270

Installation Issues (Capacity, Booting) . . . . . . . . . . . . . . . . . .271

Post-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .272

Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . .273

Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .276

Returning the Product For Repair . . . . . . . . . . . . . . . . . . . . . . . . .278

Appendix A: Partition and Format . . . . . . . . . . . . . . . . . . . . . . . . . .281

Appendix B: Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .285

Updating SuperTrak BIOS and Firmware . . . . . . . . . . . . . . . . . . .285

Updating WebPAM PRO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .286

Appendix C: Battery Backup Unit . . . . . . . . . . . . . . . . . . . . . . . . . .287

Installing the BBU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .288

Appendix D: LED Backplane Connections . . . . . . . . . . . . . . . . . . .291

Schematic Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .291

Direct LED Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .293

Aggregate LED Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .293

Global LED Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .294

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .295

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SuperTrak EX Series User Manual

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Page 15

Chapter 1: Introduction

• About This Manual, below

• Product Overview (page 2)

• WebPAM PRO Management Software (page 3)

Thank you for purchasing one of Promise Technology’s SuperTrak EX4650, EX8650, EX8654, EX8658, or EX16650 SAS/ SATA RAID Controller card.

About This Manual

This User Manua l describes how to setup, use and maintain the SuperTrak RAID

controller. It also describes how to use the Web-Based Promise Array Management—Professional (WebPAM PRO) RAID management software.

This manual includes a full table of contents, chapter task lists and numerous cross-references to help you find the specific information you are looking for.

Also included are four levels of notices:

Note

A Note provides helpful information such as hints or alternative

ways of doing a task.

Important

Important calls attention to an essential step or point required to

complete a task. Important items include things often missed.

Caution

A Caution informs you of possible equipment damage or loss of

data and how to avoid them.

Warning

A Warning notifies you of probable equipment damage or loss of

data, or the possibility of physical injury, and how to avoid them.

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SuperTrak EX Series User Manual

Product Overview

SuperTrak EX4650, EX8650, EX8654, EX8658, and EX16650 are SAS and SATA RAID Controller cards. When used with WebPAM PRO software, the SuperTrak RAID Controllers offer a feature-rich, secure and versatile enterprisewide RAID solution. In addition, the SuperTrak EX Series supports RAID expansion. The resulting RAID environment allows users and administrators to configure, manage, and monitor everything from single logical drives on local systems to logical drive networks residing in offsite locations.

The SuperTrak EX Series RAID Controller cards support SAS hard drives as well as 1.5 Gb/s and 3.0 Gb/s SATA hard drives. At its core, the SuperTrak card provides advanced RAID management functions: creating logical drives, monitoring them, keeping them online and operating at optimum efficiency. SuperTrak can also perform many other tasks, such as:

• The SuperTrak EX4650 Controller card supports up to four SAS or SATA physical drives and RAID levels 0, 1, 1E, 5, 6, and 10. With a SAS expander you can attach up to 24 drives, for RAID 50 and 60.

• The SuperTrak EX8650, EX8654, EX8658, and EX16650 Controller cards you can directly attach up to 16 SAS or SATA physical drives. With a SAS expander you can attach up to 128 drives. These Controllers also support RAID levels 0, 1, 1E, 5, 6, 10, 50, and 60.

• Set up a network of SuperTrak RAID servers (all running under different RAID levels) and monitor those servers from any workstation on the network.

• Create a series of SuperTrak RAID networks at any number of offsite locations.

• Monitor and repair SuperTrak RAID logical drives using the Internet from an offsite location—all without compromising the integrity of secure servers.

XOR Microprocessor

The SuperTrak EX Series Controllers have an onboard microprocessor for XOR calculations, which off loads the parity calculation workload from the main CPU and transfers it to the controller card, boosting the performance of the entire system.

Hot-Swapping

Attached drives can be hot swapped when necessary.

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Chapter 1: Introduction

WebPAM PRO Management Software

The Web-Based Promise Array Management—Professional (WebPAM PRO) software offers local and remote management and monitoring of all SuperTrak logical drives that exist anywhere on a network. Browser-based GUI provides email notification of all major events or alarms, memory cache management, drive event logging, logical drive maintenance, rebuild, and access to all components in the RAID configuration (controller, physical drives, disk arrays, logical drives, physical drives, and enclosure).

For information on using WebPAM PRO, see “Chapter 5: Management with WebPAM PRO” on page 107.

Operating System Support

On the Host PC where you install the SuperTrak controller and WebPAM PRO, Promise Technology recommends:

• Windows Server 2008 (64 bit) with or without Hyper-V

• Windows Server 2008 (32 bit)

• Windows Vista (32 or 64 bit)

• Windows Server 2003 SP1, SP2; R2 (32 or 64 bit)

• Windows XP Professional SP2, SP3 (32 or 64 bit)

• Red Hat Enterprise Linux 4.4, 4.5, 4.6, 5.0, 5.1, 5.2 (32 or 64 bit)

• SuSE Open 10.2, 10.3, 11 (32 or 64 bit)

• SLES 10, 10 SP1 (32 or 64 bit)

• Miracle Linux 4 SP2, 5 (32 or 64 bit)

• Fedora Core 6, 7, 8, 9 (32 or 64 bit)

• Open Source Driver for Linux 2.6 kernel (32 or 64 bit)

SuperTrak management on the following OS is supported only via CLI:

• FreeBSD 6.1, 6.2 (32 or 64 bit)

SuperTrak management on the following virtualization platform is supported only via CLI:

• VMware ESX 3.0.2, 3.5 (certification pending)

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SuperTrak EX Series User Manual

Browser Support

On the Host PC where you install the SuperTrak controller and WebPAM PRO, you must have one of the following browsers:

• Internet Explorer

•Firefox

• Netscape Navigator

If you do not have one of the above browsers, install the browser first and make it the default browser. Then install WebPAM PRO.

Key Features and Benefits

The following information offers an overview of the major features of the Promise SuperTrak EX4650, EX8650, EX8654, EX8658, and EX16650.

Advanced Hardware Design

Features Benefits

Supports PCIe x8 bus motherboards

EX4650 supports: RAID 0, 1, 1E, 5, 6, and 10. RAID 50 and 60 with SAS Expander.

EX8650, EX8654, EX8658, and EX16650 support: RAID 0, 1, 1E, 5, 6, 10, 50, and 60

Supports Serial ATA Specification II

Supports Serial Attached SCSI Specification

Independent data channels for SATA and SAS drives

Supports multiple logical drives on the same physical drives

Allows maximum data transfers of up to 2 GB/s in both directions simultaneously to dramatically reduce the time to save and retrieve large files.

Provides dramatic increase in drive performance and/or fault tolerant options. Offers performance customization and data rebuilds from the BIOS menu.

Burst data transfer rates up to 300 MB/s from Serial ATA drives to boost overall system performance.

Burst data transfer rates up to 300 MB/s from SAS drives to boost overall system performance.

Drives can multiply their data transfer performance when striped together and each drive uses a separate data channel.

Up to 32 logical drives per array, Up to 128 arrays drives per controller, Up to 128 physical drives per controller, Up to 256 logical drives per controller.

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Chapter 1: Introduction

Advanced Hardware Design

Features Benefits

Supports online logical drive expansion

Supports online logical drive migration

Utilizes SuperBuild™ automenu from the SuperTrak

Add disk drives to the array without affecting data availability.

Change RAID level without affecting data availability.

Has “Auto Setup” option for quick and easy logical drive builds.

onboard BIOS

Displays status and error checking messages during bootup

Supports S.M.A.R.T. monitoring and reporting

Employs the latest Promise PCI Express SATA/SAS ASIC technology

Automatic background rebuilds

DOS based flash upgrade of BIOS and Firmware

Notifies user of possible errors and allows for recovery of mirrored drive logical drives directly from SuperBuild™.

Polls status at set intervals, reports through WebPAM PRO.

Fully supports Serial ATA specifications with 150 and 300 MB/sec timing and CRC error-checking at high speeds.

Fault tolerance can be restored automatically without rebooting.

Verifies proper file, option to backup existing file. Download files from Promise website.

Capacity coercion Supports four schemes of capacity coercion.

System reboot not required after create, delete, migrate or

System boot process continues without restarting.

expand logical drive

Features Benefits

Complies with PCI Express Specification 1.0a

Complies with SATA Specification 1.0a

Complies with SATA II: Extensions to SATA 1.0a Specification

Complies with SAS Specification 1.1

Compatibility

Provides highest level of hardware compatibility

Provides full compatibility with first generation SATA hard drives.

Provides enclosure and drive monitoring compatibility.

Provides full compatibility with SAS hard drives.

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SuperTrak EX Series User Manual

Compatibility

Features Benefits

Tested compatibility to coexist with motherboards that have integrated IDE controllers

Features LBA support Supports drives greater than 137 GB capacity.

Supports BIOS Boot Specification

Improves system performance and minimizes system conflicts for new and existing installations.

All logical drives attached to the SuperTrak card appear in the BBS-compliant motherboards BIOS boot list.

Specifications

• Port Counts and Connectors

EX4650: 4 internal, one SFF-8087

EX8650: 8 internal, two SFF-8087

EX8654: 4 internal, one SFF-8087; 4 external, one SFF-8088

EX8658: 8 external, two SFF-8088

EX16650: 16 internal, four SFF-8087

• Interface: PCI-Express x8 Slot

•I/O Processor

EX4650: 667 MHz

EX8650: 800 MHz

EX8654, EX8658, EX16650: 1.2 GHz

• Memory (DDR-II)

EX4650: 128 MB

EX8650: 256 MB

EX8654, EX8658, EX16650: 512 MB

• Controller card dimensions (HWD):

EX4650, EX8650, EX8654, EX8658:

2.69 x 6.63 x 0.75 inches (68.3 x 168.3 x 19.0 mm) “Low profile”

EX16650:

4.37 x 6.63 x 0.75 inches (111.0 x 168.3 x 19.0 mm) “Full height”

• Operating temperatures Without BBU: 32 With BBU: 32

• Operating humidity: 5% to 95% non-condensing

° to 122°F (0°C to 50°C)

° to 104°F (0°C to 40°C)

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• Unpacking the SuperTrak, below

• Installing the SuperTrak Card (page 9)

• Choosing the Physical Drives (page 17)

• Creating a Logical Drive (page 18)

• Installing the CLI (page 23)

• Windows (page 23)

• Linux (page 28)

• Free BSD (page 35

• VMware (page 36)

• Installing WebPAM PRO (page 37)

• Windows (page 39)

• Linux (page 47)

• Logging into WebPAM PRO (page 55)

• Setting up WebPAM PRO (page 57)

Unpacking the SuperTrak Card

When you receive the SuperTrak EX Series SAS/ SATA RAID Controller card, the package should contain the items listed below:

• SuperTrak EX4650, EX8650, EX8654, EX8658, or EX16650 Controller card

• Quick Start Guide

• 0.5m (19-inch) SFF-8087 to SFF-8087 multi-lane cable One (1) for EX4650 and EX8654 Two (2) for EX8650 Four (4) for EX16650

• CD with WebPAM PRO software, Windows and Linux drivers, and

SuperTrak User Manual

If any of the items are missing or appear damaged, please contact your dealer or distributor immediately.

Warning

The electronic components on the SuperTrak EX Controller cards are sensitive to damage from Electro-Static Discharge (ESD). Observe appropriate precautions at all times when handling the SuperTrak card or its subassemblies.

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Before installing the SuperTrak EX Controller card into an existing system, backup any important or useful data. Failure to follow this accepted PC practice could result in data loss.

Promise does not recommend multi-lane and fanout cables longer than 1m (38 inches) because they have not been tested with the SuperTrak controller.

If your SuperTrak EX16650 card has a battery backup unit (BBU), follow these requirements to be sure the battery charges properly:

• Ambient operating temperature must not exceed 104°F (40°C)

• Airflow through your PC or server must be at least 200 LFM

The SuperTrak EX Controller cards are PCI Plug-n-Play (PnP) devices. No changes are necessary in the motherboard CMOS or BIOS Setup for resources or drive types in most applications.

Warning

Important

Note

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Installing the SuperTrak Card

The SuperTrak EX Controller card fits into any available PCI-Express x8 slot. You can also plug the SuperTrak card into a PCI-Express x16 slot.

1. Remove the cover of your system.

2. Remove the inside slot cover of an available PCI-Express slot on the motherboard.

3. Install the SuperTrak card into the open PCI-Express slot.

4. Fasten the SuperTrak card bracket to the system case.

5. Attach one end of a SAS multi-lane cable to a SAS port on the SuperTrak card.

External SAS multi-lane cables are user-supplied. The external SAS ports have SFF-8088 connectors.

See Figures 1 through 5.

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Figure 1. SuperTrak EX4650 card

SuperSwap connector

Figure 2. SuperTrak EX8650 card

Activity and Fault LED Pins

Global and Aggregate LED Pins

SAS Ports

Ch1-4

BBU module connector

Global and Aggregate LED Pins

SuperSwap connector

SAS Ports

Ch5-8

Ch1-4

BBU module connector

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Figure 3. SuperTrak EX8654 card

Chapter 2: Installation

SuperSwap connector

SAS Ports: Ch5-8

Activity and Fault LED Pins

SAS Ports: Ch1-4

Figure 4. SuperTrak EX8658 card

SAS Ports

SuperSwap connector

Ch1-4

BBU module connector

Aggregate LED Pins

Global LED Pins

Aggregate LED Pins

Ch5-8

Global LED Pins

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Figure 5. SuperTrak EX16650 card

Activity and Fault LED Pins

BBU module connector

SuperSwap connector

6. Attach the other end of the SAS multi-lane cable to a SAS port on your enclosure’s backplane or to your SAS expander.

For more information, see the user manual for your enclosure or SAS expander.

SAS Ports

Ch13-16

Ch9-12

Ch5-8

Ch1-4

Global and Aggregate LED Pins

7. Optional. Repeat steps 5 and 6 for the other SAS ports on the SuperTrak EX8650, EX8654, EX8658, or 16650 card.

8. Optional. Attach cables from the LED pins on the SuperTrak card to the LEDs in your PC or enclosure. See Figures 5 through 7.

For more information, see “Appendix D: LED Backplane Connections” on page 291 and the user manual for your PC or enclosure.

Figure 6. Individual LED pins, EX4650, EX8650, and EX8654

EX8650

Activity LEDs

Fault LEDs

EX4650

Ports/ Channels

876543

EX8654

Fault LEDs

Activity LEDs

1234

Ports/ Channels

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For SuperTrak EX8654 and EX8658, note that only the interior SAS Ports

have individual LED pins.

Figure 7. Individual LED pins, EX16650

Activity LEDs

Fault LEDs

34 5 678 9101112 13 14 15 16

Ports/ Channels

Figure 8. Global and Aggregate LED pins, EX4650 and EX8650

Global LEDs (J2)

–

Aggregate LEDs (J3)

Figure 9. Global and Aggregate LED pins, EX8654 and EX8658

+ –

Aggregate LEDsGlobal LEDs

Figure 10. Global and Aggregate LED pins, EX16650

R G

Global LEDs

Aggregate LEDs

+ –

– +

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Connecting SuperTrak to a SuperSwap Enclosure

If you are using Promise SuperSwap enclosures:

1. Attach SAS fanout cables to the SAS ports of the SuperTrak card.

2. Connect the other ends of the SAS fanout cables to the SuperSwap enclosure.

3. Connect the 3-to-3 pin management cable (came with the SuperSwap) from the SuperSwap connector on SuperTrak card to the Management connector on the back of the the SuperSwap housing.

4. Optional. If you are installing multiple SuperSwap 4600s, install a 6-pin daisy-chain cable from the daisy-chain OUT connector of the first SuperSwap to the daisy-chain IN connector of the second.

SuperTrak supports up to eight SuperSwap 1600 enclosures or up to two SuperSwap 4600 enclosures.

Connecting SuperTrak to a VTrak JBOD Enclosure

If you are connecting the SuperTrak card to a single VTrak JBOD enclosure, you can attach the SAS multi-lane cable to either the circle or diamond port on the enclosure.

However, if you plan to cascade multiple VTrak JBOD enclosures, you must attach the SAS multi-lane cable to the circle port on the first enclosure.

Figure 11. Attaching the SAS multi-lane cable to the diamond port

SuperTrak Controller

SAS multi-lane cable (supplied with VTrak)

VTrak JBOD enclosure

115200

8 N 1

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SAS Connections and ID Numbers

The table below correlates the ranges of Enclosure IDs and Physical Drive IDs, that appear in the WebPAM PRO interface as a result of the data connections you make.

SuperTrak SAS Port Enclosure ID Range Drive ID Range

Ch1-4 Virtual* 1 1 to 128

Ch1-4 2 to 9 1 to 128

Ch5-8 10 to 17 129 to 256

Ch9-12 18 to 25 257 to 384

Ch13-16 26 to 33 385 to 512

* A virtual enclosure involves physical drives attached directly to the

SuperTrak controller or a connection to an SGPIO backplane.

You can attach up to 128 SAS or SATA drives on each SAS port using SAS expanders.

The SuperTrak EX8650, EX8654, and EX8658 cards are designed to manage up to 16 enclosures and up to 256 SAS or SATA disk drives (using SAS expanders).

The SuperTrak EX16650 card is designed to manage up to 32 enclosures and up to 512 SAS or SATA disk drives (using SAS expanders).

If your system has fewer components, you might be surprised at the way WebPAM PRO numbers your enclosures and drives. The following scenarios illustrate some numbering examples.

Scenario 1: Virtual Enclosure – SGPIO

You install the SuperTrak card into an SGPIO enclosure. You attach a SAS data cable between Port Ch1-4 and the enclosure’s backplane.

In WebPAM PRO, the SGPIO enclosure appears as Enclosure 1. The drives are numbered 1 to 128.

If you attached a second SGPIO enclosure to Port Ch5-8, it would appear in WebPAM PRO as Enclosure 10. The drives would be numbered 129 to 256.

Scenario 2: Virtual Enclosure – Host PC

You install the SuperTrak card into a Host PC. You attach SAS breakout cables to Ports Ch1-4 and Ch5-8 and a SAS or SATA drive at the drive ends of each cable.

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In WebPAM PRO, the Host PC appears as Enclosure 1. The drives on Port Ch1-4 are numbered 1 to 4. The drives on Port Ch5-8 are numbered 129 to 132.

This scenario also applies if you use Promise SuperSwap enclosures.

Scenario 3: External Enclosures – Daisy Chain

You install the SuperTrak card into a Host PC. You attach a SAS data cable between Port Ch1-4 and a Promise VTrak J310s 12-drive JBOD enclosure. You connect a second J310s enclosure to the first in a daisy chain.

In WebPAM PRO, the first JBOD enclosure appears as Enclosure 2. The drives are numbered 1 to 12. The second JBOD enclosure appears as Enclosure 3. The drives are numbered 13 to 24.

Scenario 4: External Enclosures – Parallel

You install the SuperTrak card into a Host PC. You attach a SAS data cable between Port Ch1-4 and a VTrak J310s enclosure. You attach a SAS data cable between Port Ch5-8 and a second J310s enclosure.

In WebPAM PRO, the first JBOD enclosure appears as Enclosure 2. The drives are numbered 1 to 12. The second JBOD enclosure appears as Enclosure 10. The drives are numbered 129 to 140.

Scenario 5: SAS Expanders

You install the SuperTrak card into a Host PC. You attach a SAS data cables between Ports Ch1-4 and Ch5-8 and two SAS Expanders.

In WebPAM PRO, the first Expander appears as Enclosure 2. The drives are numbered 1 to 128. The second Expander appears as Enclosure 10. The drives are numbered 129 to 256.

See “Viewing Enclosure Information” on page 145 and “Locating a Physical Drive” on page 146 for more information.

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Choosing the Physical Drives

The SuperTrak EX Controller card supports SAS and 1.5-Gb/s or 3.0-Gb/s SATA physical drives. For optimal performance, install physical drives of the same model and capacity.

Level Number of Drives Level Number of Drives

RAID 0 1 or more RAID 6 4 to 16*

RAID 1 2 only RAID 10 4 or more**

RAID 1E 3 or more RAID 50 6 or more

RAID 5 3 to 16* RAID 60 8 or more

* Requires SAS expansion

** Requires an even number of drives

The table above shows the number of drives required for each RAID level.

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Creating a Logical Drive

You can use the SuperBuild™ Configuration Utility to create a logical drive with the attached physical drives. Even if you plan to use the WebPAM PRO software to manage your logical drives, you can still create your first logical drive using the SuperBuild Utility, as described here.

Note

For an explanation of the logical drive concepts and the choices you can make when you create your logical drive, see “Chapter 7: Technology Background” on page 219 of this manual.

1. Boot your system. If this is the first time you have booted with the SuperTrak card and physical drives installed, the SuperTrak BIOS will display the following screen.

2. Press the Ctrl-S keys to display the SuperBuild Utility Main Menu.

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3. Press the arrow keys to highlight Disk Array Management and press Enter.

The Disk Array Management screen appears.

4. Highlight Create Disk Array and press Enter.

The Create Disk Array screen appears.

Use this screen to select the physical drives for your disk array.

5. Press the arrow keys to highlight a physical drive. Then press the spacebar to select the physical drive.

An asterisk (*) appears at the left of each selected physical drive.

6. Highlight Save Configuration and press Enter.

The Disk Array Management screen appears, showing your new disk array

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7. Highlight Return to Previous Menu and press Enter.

The Main Menu appears.

8. Highlight Logical Drive Management and press Enter.

The Logical Drive Management screen appears.

9. Highlight Create Logical Drive and press Enter.

The Create Logical Drive Step 1/2 screen appears.

10. Press the arrow keys to highlight a disk array. Then press the spacebar to choose the disk array.

An asterisk (*) appears at the left of the chosen disk array.

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11. Highlight Next Step and press Enter.

The Create Logical Drive Step 2/2 screen appears.

12. To change the RAID Level, highlight RAID Level and press Enter.

In the popup menu, highlight your choice of RAID Level and press Enter.

The available RAID Levels depend on the number of physical drives you selected for your disk array.

13. Press the arrow keys to highlight Logical Drive Name. Type a name for your

logical drive and press Enter.

14. To use less than the full physical drive capacity for this logical drive, highlight

Capacity and press Enter.

Press the Delete or Backspace keys to erase the current capacity. Type the new capacity in MB to allocate to this logical drive.

Later, you can assign the unused capacity to a second logical drive.

15. To change the Stripe Size, highlight Stripe Size and press Enter. Highlight your choice of 64 KB, 128 KB, 256 KB, 512 KB, or 1024 KB and

press Enter.

16. To change the Sector Size, highlight Sector Size and press Enter.

Use the default 512 B. Only exceptions are logical drives larger than 2 TB on Windows XP 32-bit. See page 246 for more information.

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17. To change the Write Cache Policy, highlight Write Cache Policy and press

Enter.

Highlight your choice of Write Through or Write Back and press Enter.

18. To change the Read Cache Policy, highlight Read Cache Policy and press

Enter.

Highlight your choice of None, Read Cache, or Read Ahead and press

Enter.

19. Highlight Save Configuration and press Enter.

The Logical Drive Management screen appears with your new logical drive.

At this point you can create additional logical drives, if there is physical drive space available. To create another logical drive, repeat steps 4 though 18 above.

20. Press the F10 key to exit the SuperBuild utility and press Y to confirm and restart the computer.

Do not press the Ctrl-Alt-Del keys. Do not press the Esc key.

You have successfully created a new RAID logical drive.

Important

You must partition and format your new logical drive before you can use it. Use the same method of partitioning and formatting a logical drive as you would any other fixed disk added to your computer system.

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Installing the CLI

The Command Line Interface (CLI) provides rapid setup of disk arrays and logical drives. You can also manage your SuperTrak system using the CLI.

Installing onto Windows

To install the CLI onto your Windows PC or server:

1. Boot the PC or server, launch Windows, and log in as the Administrator.

If the computer is already running, exit all programs. If you are not logged in as the Administrator, log out, then log in again as the Administrator.

2. Insert the Software CD into your CD-ROM drive.

The installer window opens automatically.

3. Click the CLI/SNMP button, then click the Install CLI for Windows button.

The first CLI installation dialog box appears.

4. In the Introduction dialog box, click the Next button to proceed with installation.

Figure 12. Introduction dialog box

The CLI uses the same installer as WebPAM PRO. Even though the dialog boxes say “WebPAM PRO,” this procedure installs the CLI.

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5. In the License Agreement dialog box, choose the I accept... option, then click the Next button.

Figure 13. License Agreement dialog box

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6. In the Choose Destination Location dialog box, you can:

• Accept the default installation folder (recommended)

• Specify a different installation folder (advanced users) When you agree with the proposed installation folder, click the Next button.

Figure 14. Choose Destination Location dialog box

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7. In the Ready to Install dialog box, click the Install button to continue.

Figure 15. Ready to Install dialog box

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8. In the Install Complete dialog box, click the Finish button to exit the installer.

Figure 16. Install Complete dialog box

With the Register Your Product Online box checked, your browser will open and go directly to the Promise product registration website. Thank you for taking the time to register.

To open the CLI, click the CLI icon on the desktop (right).

Go to “Chapter 6: Management with the CLI” on page 149 for information about using this application.

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Installing onto Linux

Important

Check the SuperT rak Read Me file for any issues pertaining to the

distribution and version of Linux OS running on your PC or server.

For Linux PCs, Promise offers two different binary files:

• WebPAM PRO and CLI – Installs either or both WebPAM PRO and the CLI

• CLI only – Installs only the CLI

Note that both of these binary files open in a terminal window and both files use the WebPAM PRO installer. The procedure below installs the CLI only. To install WebPAM PRO, see page 47.

To install the CLI onto your Linux PC or server:

1. Boot the PC or server, log in as root, and launch the Linux GUI.

If the computer is already running, exit all programs. If you are not logged in as root, log out, then log in again as root.

2. Insert the Software CD into your CD-ROM drive.

3. Copy the CLI_Installer...linux.bin file from the Software CD \CLI\Linux directory to the /root directory on your PC.

4. Open a terminal window and type sh followed by one space, the exact name of the CLI_Installer...linux.bin file, then press Enter.

After several moments, the first installation dialog box appears.

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5. In the Introduction dialog box, click the Next button to proceed with installation.

Figure 17. Introduction dialog box

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6. In the License Agreement dialog box, choose the I accept... option, then click the Next button.

Figure 18. License Agreement dialog box

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7. When the Choose Install Folder dialog box appears, you can:

• Accept the default installation folder (recommended)

• Specify a different installation folder (advanced users) When you agree with the proposed installation folder, click the Next button.

Figure 19. Choose Install Folder dialog box

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8. In the Pre-Installation Summary dialog box, click the Install button to continue.

Figure 20. Pre-Installation Summary dialog box

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9. In the Install Complete dialog box, click the Next button to continue.

Figure 21. Install Compete dialog box

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10. In the Register On-line dialog box, click the Done button to exit the installer

Figure 22. Register On-line dialog box

With the Register Your Product On-line box checked, your browser will open and go directly to the Promise product registration website. Thank you for taking the time to register.

Go to the /opt/Promise/WebPAMPRO/Agent/bin directory and type ./cliib to start the CLI.

Go to “Chapter 6: Management with the CLI” on page 149 for information about using this application.

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Installing the CLI onto FreeBSD

PCs running FreeBSD do not support WebPAM PRO, therefore they cannot use the WebPAM PRO installer. Those systems use a binary file to install the CLI in a terminal window.

Choose the x64 binary file for a 64-bit OS or the x86 binary file for a 32-bit OS.

To install the CLI onto your FreeBSD PC or server:

1. Boot the PC or server, log in as root.

If the computer is already running, exit all programs. If you are not logged in as root, log out, then log in again as root.

2. Insert the Software CD into your CD-ROM drive.

3. Copy the CLI_Installer...FreeBSD.bin file from the Software CD \CLI\FreeBSD directory to the /root directory on your PC.

4. Open a terminal window and type

sh CLI_Installer...FreeBSD.bin -i silent

and press Enter. CLI_Installer...FreeBSD.bin represents the exact name of the CLI binary

file, such as CLI_Installer_3_11_0000_00_x64FreeBSD.bin, or CLI_Installer_3_11_0000_00_x86FreeBSD.bin

5. Reboot the PC or server.

After the installation is finished, type cliib with any shell to start the CLI.

Go to “Chapter 6: Management with the CLI” on page 149 for information about using this application.

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Installing the CLI onto VMware

The VMware virtualization platfrom does not support WebPAM PRO, therefore they cannot use the WebPAM PRO installer. Those systems use a binary file to install the CLI in a terminal window.

Before you begin, download the CLI_Installer...VMware.bin file from the

Promise Support Website to your PC or server.

To install the CLI onto your VMware platform:

1. Boot the PC or server, log in as root.

If the computer is already running, exit all programs. If you are not logged in as root, log out, then log in again as root.

2. Copy the CLI_Installer...VMware.bin file to the /root directory on your PC.

3. Open a terminal window and type

sh CLI_Installer...VMware.bin -i silent

and press Enter. CLI_Installer...VMware.bin represents the exact name of the CLI binary file,

such as CLI_Installer_3_11_0000_00_VMware.bin

After the installation is finished, go to the /opt/Promise/WebPAMPRO/Agent/bin directory and type ./cliib to start the CLI.

Go to “Chapter 6: Management with the CLI” on page 149 for information about using this application.

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Installing WebPAM PRO

Web-Based Promise Array Management—Professional (WebPAM PRO) software provides a browser-based graphic user interface used to monitor and manage Promise RAID products and their logical drives. Because it works over your network, it can monitor and control multiple systems.

WebPAM PRO involves four components:

• Utility Server – Enables RAID management over a network

• Agent – Enables the Host PC to communicate with the Utility Server

• Java Runtime Environment (JRE) – A private installation for WebPAM PRO

• Internet Browser – Comes with your OS

When you install WebPAM PRO on a PC or server, you are installing the Utility Server, Agent, and JRE.

• Utility Server (page 37)

• Agent (page 37)

• JRE (page 38)

• Internet Browser (page 38)

• Installing WebPAM PRO onto Windows (page 39)

• Installing WebPAM PRO onto Linux (page 47)

Utility Server

The Utility Server can run on the Host PC (where the SuperTrak card is installed), or on a networked PC, if your WebPAM PRO system includes remote management over a network. You run the Utility Server by directing your browser to the IP address of the Host PC.

Agent

The Agent runs on the Host PC (where the SuperTrak card is installed). After you have logged into the Utility Server through WebPAM PRO, the Utility Server accesses the Agent on the Host PC. As the user, you do not access the Agent directly.

Operating System Support

On the Host PC where you install the SuperTrak controller and WebPAM PRO, Promise Technology recommends:

• Windows Server 2008 (64 bit) with or without Hyper-V

• Windows Server 2008 (32 bit)

• Windows Vista (32 or 64 bit)

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• Windows Server 2003 SP1, SP2; R2 (32 or 64 bit)

• Windows XP Professional SP2, SP3 (32 or 64 bit)

• Red Hat Enterprise Linux 4.4, 4.5, 4.6, 5.0, 5.1, 5.2 (32 or 64 bit)

• SuSE Open 10.2, 10.3, 11 (32 or 64 bit)

• SuSE SLES 10, 10 SP1 (32 or 64 bit)

• Miracle Linux 4 SP2, 5 (32 or 64 bit)

• Fedora Core 6, 7, 8, 9 (32 or 64 bit)

• Open Source Driver for Linux 2.6 kernel (32 or 64 bit)

Choose one of these operating systems to take full advantage of all the features of WebPAM PRO.

JRE

The WebPAM PRO installation program installs a private Java Runtime Environment (JRE) under the same directory where WebPAM PRO is installed. WebPAM PRO uses this private JRE to avoid incompatibility issues with any other JREs that may be present on your system.

Internet Browser

Typically an Internet browser comes with your operating system. The WebPAM PRO installer does not include a browser. For computers that will remotely monitor and manage the RAID, the browser is the only software required.

Browser Support

Choose the latest version of the following browsers to use with WebPAM PRO:

• Internet Explorer

•Firefox

• Netscape Navigator

If you do not have one of the above browsers on the Host PC, install the browser first and make it the default browser. Then install WebPAM PRO.

Important

Install the SuperTrak driver for your operating system before installing WebPAM PRO. See “Chapter 3: Installing Drivers” on page 59 for instructions.

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Caution

If you have WebPAM or an earlier version of WebPAM PRO on your PC or server, manually uninstall them before you install WebPAM PRO from the Software CD.

Go to one of the following procedures:

• “Installing WebPAM PRO onto Windows” on page 39.

• “Installing WebPAM PRO onto Linux” on page 47.

Installing WebPAM PRO onto Windows

To install WebPAM PRO onto your Windows-based PC or server:

1. Boot the PC or server, launch Windows, and log in as the Administrator.

If the computer is already running, exit all programs. If you are not logged in as the Administrator, log out, then log in again as the Administrator.

2. Insert the Software CD into your CD-ROM drive.

The installer window opens automatically.

3. Click the WebPAM PRO Software button, then click the Install WebPAM PRO for Windows button.

The first WebPAM PRO installation dialog box appears.

4. In the Introduction dialog box, click the Next button to proceed with installation.

Figure 23. Introduction dialog box

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5. In the License Agreement dialog box, choose the I accept... option, then click the Next button.

Figure 24. License Agreement dialog box

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6. In the Setup Type dialog box, choose the option you prefer:

• Typical – Installs the Agent, Server, and CLI. Recommended for most

users.

• Custom – Enables you to choose which components to install. Optional

for advanced users.

Click the Next button to continue.

Figure 25. Setup Type dialog box

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7. Optional. If you chose the Custom option, the Select Features dialog box appears. Choose any combination of three options:

• Agent Feature – The Agent is required on the Host PC (where the

SuperTrak card is installed) and for In-band management of subsystems.

• Server Feature – The Utility Server is required for local or remote

management. If you have a network, install the Server on one of your networked PCs. If you have only local management, install the Server on the Host PC (where the SuperTrak card is installed).

• CLI Feature – The Command Line Interface runs on the Host PC

(where the SuperTrak card is installed) and provides local management only.

Checked items will be installed. Uncheck items you do not want to install. Click the Next button to continue.

Figure 26. Custom Setup dialog box

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8. In the Choose Destination Location dialog box, you can:

• Accept the default installation folder. Recommended for most users.

• Specify a different installation folder. Optional for advanced users. When you agree with the proposed installation folder, click the Next button.

Figure 27. Choose Destination Location dialog box

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9. In the WebPAM PRO Server dialog box, check the box to select SSL security.

External SSL Security – Applies security to all connections involving the Internet or outside your company firewall.

Security options are invisible to authorized users.

Promise Technology provides a default certificate for the server as well as for internal data communication. However, in some cases it is better to install and verify your own certificate for the webserver. And, if possible, verify the certificate by a certificate authority such as Verisign or Thwate. See your MIS Administrator for guidance.

Click the Next button to continue.

Figure 28. WebPAM PRO Server dialog box

Note

If you are only installing the CLI, this dialog box does not appear.

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10. In the Ready to Install dialog box, click the Install button to continue.

Figure 29. Ready to Install dialog box

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11. In the Install Complete dialog box, click the Finish button to exit the installer.

Figure 30. Install Complete dialog box

With the Register Your Product Online box checked, your browser will open and go directly to the Promise product registration website. Thank you for taking the time to register.

This completes the WebPAM PRO installation for Windows. Go to “Logging into WebPAM PRO” on page 55.

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Installing WebPAM PRO onto Linux

Important

Check the SuperT rak Read Me file for any issues pertaining to the

distribution and version of Linux OS that you are running.

To install WebPAM PRO onto your Linux-based PC or server:

1. Boot the PC or server, log in as root, and launch the Linux GUI.

If the computer is already running, exit all programs. If you are not logged in as root, log out, then log in again as root.

2. Insert the Software CD into your CD-ROM drive.

3. Go to the WebPAM PRO / Linux directory on the CD-ROM and copy the WebPAMPRO...Linux.bin file to the root directory.

4. Open a terminal window and type sh followed by the exact name of the ./WebPAMPRO...Linux.bin file, then press Enter.

After several moments, the first WebPAM PRO installation dialog box appears.

5. In the Introduction dialog box, click the Next button to proceed with installation.

Figure 31. Introduction dialog box

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6. In the License Agreement dialog box, choose the I accept... option, then click the Next button.

Figure 32. License Agreement dialog box

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7. In the Choose Install Product dialog box, choose any combination of three options:

• WebPAM PRO Utility Server – One Server must be installed on the

network, or on the Host PC if there is only local management

• WebPAM PRO Agent – The Agent must be installed on every PC or

Server where a SuperTrak Controller card has been installed

• Inband CLI Only – Installs the Command Line Interface (CLI)

You can install the CLI now or at a later time.

Checked items will be installed. Uncheck items you do not want to install. Click the Next button to continue.

Figure 33. Choose Install Product dialog box

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8. When the Choose Install Folder dialog box appears, you can:

• Accept the default installation folder. Recommended for most users.

• Specify a different installation folder. Optional for advanced users. When you agree with the proposed installation folder, click the Next button.

Figure 34. Choose Install Folder dialog box

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9. In the SSL Security Options dialog box, check the box to select SSL security. External SSL Security – Applies security to all connections involving the

Internet or outside your company firewall.

Security options are invisible to authorized users.

Click the Next button to continue.

Figure 35. SSL Security Options dialog box

Note

If you are only installing the CLI, this dialog box does not appear.

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10. In the Pre-Installation Summary dialog box, click the Install button to continue.

Figure 36. Pre-Installation Summary dialog box

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11. In the Install Complete dialog box, click the Next button to continue.

Figure 37. Install Compete dialog box

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12. In the Register On-line dialog box, click the Done button to exit the installer

Figure 38. Register On-line dialog box

With the Register Your Product On-line box checked, your browser will open and go directly to the Promise product registration website. Thank you for taking the time to register.

Note

The first time you install WebPAM PRO on a RedHat Linux system, the WebPAM PRO icon appears on the desktop but not in the application menu. Please log out, then log in again, and the WebPAM PRO icon will thereafter appear in the application menu.

This completes the WebPAM PRO installation for Linux. Go to “Logging into WebPAM PRO” on page 55.

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Logging into WebPAM PRO

You can log into WebPAM PRO in either of two ways:

• Logging in at the Host PC (page 55)

• Logging in over the Network (page 55)

Logging in at the Host PC

At the Host PC (where the SuperTrak EX Controller is installed), do one of the following actions:

• Double-click the WebPAM PRO desktop icon.

• Choose WebPAM PRO in the Windows Programs menu.

• Choose WebPAM PRO in the Linux Applications menu.

• Follow the steps under “Logging in over the Network”.

Logging in over the Network

You can log into WebPAM PRO from any PC with a network connection to the Host PC (where the SuperTrak EX Controller is installed).

1. Launch your Browser.

2. In the Browser address field, type the information provided below, then press Enter.

If you selected External SSL Security during installation (Windows, see

page 44; Linux, see page 51), use the Secure Connection. Otherwise, use the Regular Connection.

Regular Connection

• WebPAM PRO uses an HTTP connection. . . . . . . . . . . . . . . . .http://

• Enter the Host PC’s IP address . . . . . . . . . . . . . . . . 192.168.10.228

• Enter the Port number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . :8080

• Add promise to launch WebPAM PRO . . . . . . . . . . . . . . . . /promise

Together, your entry looks like this:

http://192.168.10.228:8080/promise

Secure Connection

• WebPAM PRO uses a secure HTTP connection. . . . . . . . . . .https://

• Enter the Host PC’s IP address . . . . . . . . . . . . . . . . 192.168.10.228

• Enter the Port number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . :8443

• Add promise to launch WebPAM PRO . . . . . . . . . . . . . . . . /promise

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Together, your entry looks like this:

https://192.168.10.228:8443/promise

• You can enter the Host PC’s network name in place of the IP address.

• If you are logging in at the Host PC, you can enter localhost in place of the IP address.

• Whether you select a regular or a secure connection, your WebPAM PRO user name and password are always secure.

Login Screen

When the opening screen appears:

1. Type administrator in the User Name field.

2. Type password in the Password field.

3. Click the Login button.

The User Name and Password are case sensitive. See Figure 39.

Figure 39. The WebPAM PRO login screen

Notes

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Setting up WebPAM PRO

The first time you use WebPAM PRO, you must add the Host PC so that WebPAM PRO will recognize it. You only need to perform this procedure once.

To add the Host PC:

1. In the Tree, click Subsystem/Host Management.

See Figure 40.

Figure 40. WebPAM PRO initial login screen

Click Subsystem/Host Management

2. Click the Ad d Subsystem/Host tab.

3. In the Subsystem/Host Port IP address field, type the IP address of the Host PC where you installed the SuperTrak EX Controller card.

If you are working at the same Host PC where the SuperTrak card is installed, you can also type 127.0.0.1 in the IP address field.

Entries such as localhost or the Host PC’s network name do not work for this

function.

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Figure 41. Add Subsystem/Host tab

4. Click the Submit button.

The newly added host appears in the Tree, on the left side of the WebPAM PRO screen.

This completes the WebPAM PRO installation and initial setup. Go to “Chapter 5: Management with WebPAM PRO” on page 107 for information about using this application.

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Chapter 3: Installing Drivers

• Driver Installation Media

• Windows (page 60)

• Linux and FreeBSD (page 61)

• Windows Server 2008

• New OS Installation (page 62)

• Existing System (page 63)

• Confirming Driver Installation (page 63)

• Windows Vista

• New OS Installation (page 64)

• Existing System (page 65)

• Confirming Driver Installation (page 65)

• Windows Server 2003

• New OS Installation (page 66)

• Existing System (page 67)

• Confirming Driver Installation (page 67)

• Windows XP

• New OS Installation (page 68)

• Existing System (page 69)

• Confirming Driver Installation (page 69)

• Red Hat Linux Enterprise 4.4, 4.5

• New OS Installation (page 70)

• Existing System (page 70)

• Fedora Core 6

• New OS Installation (page 71)

• Existing System (page 71)

• Fedora Core 7, 8

• New OS Installation (page 72)

• Existing System (page 72)

• SuSE Open 10.2, 10.3, 10.5, 11

• New OS Installation (page 73)

• Existing System (page 73)

• SuSE SLES 10, 10 SP1

• New OS Installation (page 74)

• Existing System (page 74)

• Miracle Linux 4

• New OS Installation (page 76)

• Existing System (page 77)

• FreeBSD 6.1, 6.2

• New OS Installation (page 76)

• Existing System (page 77)

• VMware ESX Server 3.0.2, 3.5.0

• New OS Installation (page 78)

• Existing System (page 78)

Following are installation procedures for the SuperTrak drivers for Windows, Linux, and FreeBSD included on the software CD.

Download the latest drivers from the Promise Support Website.

The software CD also includes source code files for compiling your own Linux

drivers. Source code files begin with the letters SRC.

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Important

If you are using a Linux distribution for which there are no compiled drivers, please access the Promise Knowledge Base and call up Article 100 29 .

Driver Installation Media

Windows

If your Windows PC does not have a floppy drive, copy the driver file to a CD or a USB stick, whichever your PC supports.

To prepare a driver diskette, CD, or USB stick for Windows:

1. Insert the software CD into your CD-ROM drive.

2. Click the Driver button.

3. Click the Driver for Windows button.

4. Click the button for your Windows system:

• 2000 or XP 32-bit – Windows SCSIPort Driver

• All other versions – Windows STORPort Driver

5. Insert a blank diskette, a writable CD, or attach a USB memory stick to your PC.

6. Copy the driver file to the diskette, CD, or USB stick.

Check the driver’s ReadMe file for important information.

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Linux and FreeBSD

For BSD, start with a diskette. For Linux, choose the medium that works for your system.

If your Linux PC does not have a floppy drive, copy the driver file to a CD or a USB stick, whichever your PC supports.

To prepare a driver diskette, CD, or USB stick for Linux:

1. Insert the software CD into your CD-ROM drive.

2. Click the Driver button.

3. Click the button for your OS:

• Driver for Miracle Linux

• Driver for RedHat / Fedora

• Driver for SUSE

• Driver for FreeBSD

4. Double-click the folder for your OS version.

5. Manually copy the driver .tar.gz file from the folder to your PC’s hard drive.

6. Open a terminal window and untar the driver file. Below is an example:

tar zxvf RH-306010003.tar.gz

7. Insert a blank diskette, a writable CD, or attach a USB memory stick to your PC.

8. Copy the driver file to the diskette, CD, or USB stick.

Check the driver’s ReadMe file for important information.

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Windows Server 2008

New OS Installation

The following details the installation of the SuperTrak EX Series RAID Controller drivers while installing Windows Server 2008.

1. Start the installation: Boot from the CD-ROM.

2. When the “Where do you want to install Windows?” dialog box appears, click Load Driver.

3. Insert the SuperTrak driver diskette into drive A: or attach a USB memory stick with the SuperTrak driver to the USB port.

4. In the Load Driver dialog box, click the Browse button.

5. In the Browse for Folder dialog box, click the diskette or USB stick, then click the OK button.

6. In the “Select the driver to be installed” dialog box, highlight Promise SuperT rak EX [4650, 8 650, 8654, 8 658, 1665 0] (tm) C ontroller, then click the Next button.

7. When the “Where do you want to install Windows?” dialog box appears again, in the list of Disks, highlight the Disk representing your logical drive (the Disk with unallocated space), then click the Next button.

8. Continue the Windows installation.

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Existing System

After installing the SuperTrak EX Series RAID Controller card and rebooting your system, Windows Server 2008 setup will show a “Found New Hardware” dialog box.

1. Choose the Locate and install driver software option and click the Next button.

The “Found New Hardware – RAID Controller” dialog box displays the message: “Allow Windows to search online for driver software for your RAID Controller?”

2. Choose the Don’t search online option.

The “Found New Hardware – RAID Controller” dialog box displays the message: “Insert the disc that came with your RAID Controller.”

3. Insert the driver diskette into the floppy drive and click the Next button.

Windows loads the driver and displays the “Found New Hardware” dialog box with message: “Windows has finished installing the driver software for

this device Promise SuperTrak EX [4650, 8650, 8654, 8658, 16650] (tm) Controller.”

4. Click the Close button to finish driver installation.

Confirming Driver Installation

1. Right-click the My Computer icon and choose Manage from the popup

menu.

2. From the left panel, choose Device Manager.

3. Click the + in front of Storage controllers. “Promise SuperTrak EX [4650, 8650, 8654, 8658, 16650] (tm) Controller” and “Promise Raid Console” should appear.

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Windows Vista

New OS Installation

The following details the installation of the SuperTrak EX Series RAID Controller drivers while installing Windows Vista.

1. Start the installation: Boot from the CD-ROM.

2. When the “Where do you want to install Windows?” dialog box appears, click Load Driver.

3. Insert the SuperTrak driver diskette into drive A: or attach a USB memory stick with the SuperTrak driver to the USB port.

4. In the Load Driver dialog box, click the Browse button.

5. In the Browse for Folder dialog box, click the diskette or USB stick, then click the OK button.

6. In the “Select the driver to be installed” dialog box, highlight Promise SuperT rak EX [4650, 8 650, 8654, 8 658, 1665 0] (tm) C ontroller, then click the Next button.

8. Continue the Windows installation.

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Existing System

After installing the SuperTrak EX Series RAID Controller card and rebooting your system, Windows Vista setup will show a “Found New Hardware” dialog box.

1. Choose the Locate and install driver software option and click the Next button.

The “Found New Hardware – RAID Controller” dialog box displays the message: “Allow Windows to search online for driver software for your RAID Controller?”

2. Choose the Don’t search online option.

The “Found New Hardware – RAID Controller” dialog box displays the message: “Insert the disc that came with your RAID Controller.”

3. Insert the driver diskette into the floppy drive and click the Next button.

Windows loads the driver and displays the “Found New Hardware” dialog box with message: “Windows has finished installing the driver software for

this device Promise SuperTrak EX [4650, 8650, 8654, 8658, 16650] (tm) Controller.”

4. Click the Close button to finish driver installation.

Confirming Driver Installation

1. Right-click the My Computer icon and choose Manage from the popup

menu.

2. From the left panel, choose Device Manager.

3. Click the + in front of Storage controllers. “Promise SuperTrak EX [4650, 8650, 8654, 8658, 16650] (tm) Controller” and “Promise Raid Console” should appear.

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Windows Server 2003

New OS Installation

The following details the installation of the SuperTrak EX Series RAID Controller drivers while installing Windows Server 2003.

1. Start the installation:

• Floppy Install: Boot the computer with the Windows Server 2003

installation diskettes.

• CD-ROM Install: Boot from the CD-ROM. Press F6 after the message

“Press F6 if you need to install third party SCSI or RAID driver” appears.

2. When the Windows Server 2003 Setup window is generated, press S to specify an Additional Device(s).

3. Insert the SuperTrak driver diskette into drive A: and press Enter.

4. Choose Promise SuperTrak EX [4650, 8650, 8654, 8658, 16650] (tm) Controller from the list that appears on screen, and then press the Enter.

5. The Windows Server 2003 Setup screen will appear again saying “Setup will load support for the following mass storage devices:” The list will include “Promise SuperTrak EX [4650, 8650, 8654, 8658, 16650] (tm) Controller”.

NOTE: If there are any additional devices to be installed, specify them now. When all devices are specified, continue to the next step.

6. From the Windows Server 2003 Setup screen, press the Enter. Setup will now load all device files and then continue the Windows Server 2003 installation.

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Existing System

After installing the SuperTrak EX Series RAID Controller card and rebooting your system, Windows Server 2003 setup will show a “Found New Hardware” dialog box. Under Windows 2003, “RAID Controller” will be displayed.

1. Insert the SuperTrak driver diskette into the A:\ drive.

2. Choose Install the software automatically and press the Enter key.

3. If using a driver that has not been digitally signed by Microsoft, you will be asked if you want to continue the installation. Click Continue anyway.

4. When the New Hardware Wizard has finished installing the SuperTrak driver, click Finish.

Confirming Driver Installation

1. Right-click the My Computer icon and choose Manage from the popup

menu.

2. From the left panel, choose Device Manager.

3. Click the + in front of SCSI and RAID controllers. “Promise SuperTrak EX [4650, 8650, 8654, 8658, 16650] (tm) Controller” and “Promise Raid Console” should appear.

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Windows XP

New OS Installation

The following details the installation of the SuperTrak EX Series RAID Controller drivers while installing Windows XP.

1. Start the installation:

• Floppy Install: Boot the computer with the Windows XP installation

diskettes.

• CD-ROM Install: Boot from the CD-ROM. Press F6 after the message

“Press F6 if you need to install third party SCSI or RAID driver” appears.

2. When the Windows XP Setup window is generated, press S to specify an Additional Device(s).

3. Insert the SuperTrak driver diskette into drive A: and press Enter.

4. Choose Promise SuperTrak EX [4650, 8650, 8654, 8658, 16650] (tm) Controller from the list that appears on screen, and then press the Enter.

5. The Windows XP Setup screen will appear again saying “Setup will load support for the following mass storage devices:” The list will include “Promise SuperTrak EX [4650, 8650, 8654, 8658, 16650] (tm) Controller”.

NOTE: If there are any additional devices to be installed, specify them now. When all devices are specified, continue to the next step.

6. From the Windows XP Setup screen, press the Enter. Setup will now load all device files and then continue the Windows XP installation.

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Existing System

After installing the SuperTrak EX Series RAID Controller card and rebooting your system, Windows XP setup will show a “Found New Hardware” dialog box.

1. Insert the SuperTrak driver diskette into the A:\ drive.

2. Choose Install the software automatically and press the Enter key.

3. If using a driver that has not been digitally signed by Microsoft, you will be asked if you want to continue the installation. Click Continue anyway.

4. When the New Hardware Wizard has finished installing the SuperTrak driver, click Finish.

Confirming Driver Installation

1. Right-click the My Computer icon and choose Manage from the popup

menu.

2. From the left panel, choose Device Manager.

3. Click the + in front of SCSI and RAID controllers. “Promise SuperTrak EX [4650, 8650, 8654, 8658, 16650] (tm) Controller” and “Promise Raid Console” should appear.

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Red Hat Linux Enterprise 4.4, 4.5

New OS Installation

1. Start the RedHat Linux Installation by booting from the install CD.

2. At the “Welcome to Red Hat Linux...” installation screen, a prompt labeled boot: will appear at the bottom of the screen. Type linux dd and press Enter.

3. When the Installer asks, “Do you have a driver disk?” click Yes.

4. At the “Insert your driver disk and press OK to continue,” click OK.

At the Devices dialog box, insert the driver diskette or CD, or attach the USB stick and click OK.

5. Continue with the installation normally.

Note: Check the readme file, included with the downloaded driver files, for instructions on installing the RAID Console.

Note: The RHEL 5 kernel includes a SuperTrak driver.

Existing System

1. Insert the driver diskette or CD, or attach the USB stick.

2. Log in as root.

3. Type mount -r /dev/fd0 /mnt/floppy.

Change this command as needed for a CD or USB stick.

4. Type cd /mnt/floppy

Change this command as needed for a CD or USB stick.

5. Type sh ./install.

6. When the Installer asks, “You are installing a driver on an existing OS. Is it true (y/n)?” press Y, then press Enter.

7. Type cd; umount /mnt/floppy.

Change this command as needed for a CD or USB stick.

8. Remove the driver diskette, CD, or USB stick.

9. Type reboot to restart the system.

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Fedora Core 6

New OS Installation

1. Start the Fedora Core Installation by booting from the install CD.

2. At the “Welcome to Fedora 6...” installation screen, a prompt labeled boot: will appear at the bottom of the screen. Type linux dd acpi=off and press Enter.

3. When the Installer asks, “Do you have a driver disk?” click Yes.

4. At the “Insert your driver disk and press OK to continue,” click OK.

At the Devices dialog box, insert the driver diskette or CD, or attach the USB stick and click OK.

5. Continue with the installation normally.

Note: Include acpi=off in the boot script to ensure proper system startup.

Existing System

1. Insert the driver diskette or CD, or attach the USB stick.

2. Log in as root.

3. Type mount -r /dev/fd0 /mnt/floppy.

Change this command as needed for a CD or USB stick.

4. Type cd /mnt/floppy

Change this command as needed for a CD or USB stick.

5. Type sh ./install.

6. When the Installer asks, “You are installing a driver on an existing OS. Is it true (y/n)?” press Y, then press Enter.

7. Type cd; umount /mnt/floppy.

Change this command as needed for a CD or USB stick.

8. Remove the driver diskette, CD, or USB stick.

9. Type reboot to restart the system.

Note: Include acpi=off in the boot script to ensure proper system startup.

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Fedora Core 7, 8

New OS Installation

1. Start the Fedora Core Installation by booting from the install CD.

2. At the “Welcome to Fedora...” installation screen, highlight the Install or upgrade an existing system option, then press the Tab key for edit options.

A prompt labeled boot: will appear at the bottom of the screen.

3. Type linux dd and press Enter.

4. When the Installer asks, “Do you have a driver disk?” click Yes.

5. At the “Insert your driver disk and press OK to continue,” click OK.

At the Devices dialog box, insert the driver diskette or CD, or attach the USB stick and click OK.

6. Continue with the installation normally.

Note: For Fedora Core 7, include acpi=off in the boot script to ensure proper system startup.

Existing System

1. Insert the driver diskette or CD, or attach the USB stick.

2. Log in as root.

3. Type mount -r /dev/fd0 /mnt/floppy.

Change this command as needed for a CD or USB stick.

4. Type cd /mnt/floppy

Change this command as needed for a CD or USB stick.

5. Type sh ./install.

6. When the Installer asks, “You are installing a driver on an existing OS. Is it true (y/n)?” press Y, then press Enter.

7. Type cd; umount /mnt/floppy.

Change this command as needed for a CD or USB stick.

8. Remove the driver diskette, CD, or USB stick.

9. Type reboot to restart the system.

Note: For Fedora Core 7, include acpi=off in the boot script to ensure proper system startup.

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SuSE Open 10.2, 10.3, 10.5, 11

New OS Installation

1. Start the SuSE Linux Installation by booting from the install CD.

2. As the system boots, press F6 for the driver diskette, CD, or USB stick.

3. Choose the Yes option.

4. Move the cursor to highlight the Installation option, then press Enter.

5. When the Driver Update Menu pops up, choose your driver diskette, CD, or USB stick.

Then click OK and click Back to return to the installer.

6. Follow the on-screen prompts to complete the installation.

Existing System

1. Insert the driver diskette or CD, or attach the USB stick.

2. Log in as root.

3. Type mount /dev/fd0 /media/floppy.

Change this command as needed for a CD or USB stick.

4. Type cd /media/floppy

Change this command as needed for a CD or USB stick.

5. Type sh ./install.

6. Type cd; umount /media/floppy.

Change this command as needed for a CD or USB stick.

7. Remove the driver diskette, CD, or USB stick.

8. Type reboot to restart the system.

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SuSE SLES 10, 10 SP1

New OS Installation

1. Start the SuSE Linux Installation by booting from the install CD.

2. As the system boots, press F5 for the driver diskette, CD, or USB stick.

3. Choose the Yes option.

4. Move the cursor to highlight the Installation – ACPI Disabled option, then

press Enter.

5. When the Driver Update Menu pops up, choose your driver diskette, CD, or USB stick.

Then click OK and click Back to return to the installer.

6. Follow the on-screen prompts to complete the installation.

Existing System

1. Insert the driver diskette or CD, or attach the USB stick.

2. Log in as root.

3. Type mount /dev/fd0 /media/floppy.

Change this command as needed for a CD or USB stick.

4. Type cd /media/floppy

Change this command as needed for a CD or USB stick.

5. Type sh ./install.

6. Type cd; umount /media/floppy.

Change this command as needed for a CD or USB stick.

7. Remove the driver diskette, CD, or USB stick.

8. Type reboot to restart the system.

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Miracle Linux 4

New OS Installation

1. Start the Miracle Linux Installation by booting from the install CD.

2. At the “Asianux” installation screen, a prompt labeled boot: will appear at the bottom of the screen. Type linux dd and press Enter.

3. When the Installer asks, “Do you have a driver disk?” click Yes.

4. At the “Insert your driver disk and press OK to continue,” insert the driver diskette or CD, or attach the USB stick and click OK.

5. Continue with the installation normally.

Note: The Miracle Linux 5 kernel includes a SuperTrak driver.

Existing System

1. Insert the driver diskette or CD, or attach the USB stick.

2. Log in as root.

3. Type mount -r /dev/fd0 /mnt/floppy.

Change this command as needed for a CD or USB stick.

4. Type cd /mnt/floppy

Change this command as needed for a CD or USB stick.

5. Type sh ./install.

6. When the Installer asks, “You are installing a driver on an existing OS. Is it true (y/n)?” press Y, then press Enter.

7. Type cd; umount /mnt/floppy.

Change this command as needed for a CD or USB stick.

8. Remove the driver diskette, CD, or USB stick.

9. Type reboot to restart the system.

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FreeBSD 6.1, 6.2

New OS Installation

1. Start the FreeBSD Installation by booting from the install CD.

2. When the console menu appears, choose 6. Escape to loader prompt and press any key except Enter to confirm your choice.

3. Insert the driver diskette.

4. Type the following commands and press Enter:

set currdev=disk0 load /stex.ko set currdev=cd0 boot

5. Remove the driver diskette and continue the installation.

6. When the installation is finished, DO NOT EXIT.

Press Alt-F4 to switch to another screen.

7. Verify whether a device node exists.

Type the following command and press Enter.

ls /dev/fd0

Option 1. Device Node Exists

1. Type the following commands and press Enter.

mount -t msdos /dev/f d0 /cdrom /cdrom/install

2. After those commands finish, type the following command and press Enter.

umount /cdrom

3. Remove the driver diskette.

4. Press Alt+F1, exit the installation, and reboot your PC.

Option 2. Device Node Does Not Exist

1. Obtain a blank USB device, a disk drive or a memory stick, formatted to FAT or FAT32 (MSDOS).

2. Copy the files from the driver diskette to the root directory of the USB device.

3. Attach the USB device to the PC.

4. Type the following commands and press Enter.

mount -t msdos /dev/daXsX /cdrom /cdrom/install

Where /dev/daXs is the device node for the USB device.

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5. After those commands finish, type the following command and press Enter.

umount /cdrom

6. Remove the USB device.

7. Press Alt+F1, exit the installation, and reboot your PC.

Existing System

1. Insert the driver diskette or CD, or attach the USB stick.

2. Log in as root.

3. Type mount -r /dev/fd0 /mnt/floppy.

Change this command as needed for a CD or USB stick.

4. Type cd /mnt/floppy

Change this command as needed for a CD or USB stick.

5. Type ./load.

6. Type cd; umount /mnt/floppy.

Change this command as needed for a CD or USB stick.

7. Remove the driver diskette, CD, or USB stick.

8. Type reboot to restart the system.

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VMware ESX Server 3.0.2, 3.5.0

New OS Installation

1. Download the VMware driver ISO image from the Promise Support Website.

2. Burn the VMware driver ISO image to a CD.

3. Place the driver CD in the CD-ROM drive.

4. Reboot the computer.

5. When prompted for an upgrade or installation method, press Enter for graphical mode.

6. Specify your language.

7. Select a keyboard type.

8. If your Driver CD successfully loaded, you will be prompted to insert the ESX Server CD and restart.

9. Continue with the ESX Server installation.

Existing System

1. Download the VMware driver ISO image from the Promise Support Website.

2. Burn the VMware driver ISO image to a CD.

3. Log into the system as the Superuser.

4. Insert the driver CD into the CD-ROM.

If CD does not mount automatically, type the following comand and press Enter:

mount /mnt/cdrom

5. Type the following command and press Enter to install the driver RPM:

rpm -ivh /mnt/cdrom/VMupdates/RPMS/VMware-esxdrivers-scsi-stex-<driver version>-i386.rpm

If the installation fails due to conflicts, try installing with the --force option.

6. Type the followig commands and press Enter to update the boot file and regenerate GRUB:

esxcfg-boot -rg esxcfg-boot -b

If the ESX Server did not install on the SuperTrak EX controller, copy stex.o From /usr/lib/vmware/vmkmod/ To /lib/modules/2.4.xxxxx/kernel/drivers/scsi/

7. Reboot ESX Server.

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Chapter 3: Installing Drivers

8. Remove the CD from the CD-ROM.

Note: If the driver did not load after the server rebooted, try one of the following actions to make the ESX Server reconfigure its hardware settings:

• Move the SuperTrak EX controller to a different slot.

• Remove the existing SuperTrak EX controller and install a different SuperTrak EX controller in its place.

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Chapter 4: SuperBuild™ Utility

• SuperTrak BIOS (below)

• Accessing the Main Menu (page 84)

• Selecting a Controller (page 85)

• Viewing Controller Information (page 86)

• Managing Physical Drives (page 87)

• Managing Disk Arrays (page 89)

• Managing Logical Drives (page 92)

• Managing Spare Drives (page 97)

• Viewing Background Activity (page 100)

• Managing the Event Log (page 101)

• Working with Time Sync (page 103)

• Using the Miscellaneous Menu (page 104)

SuperTrak BIOS

This section explains the information that you can obtain from the SuperTrak BIOS.

When the SuperTrak BIOS loads during bootup, the BIOS displays pertinent information about the RAID logical drives. At this point, press Ctrl-S to enter the SuperBuild Configuration Utility.

The SuperTrak BIOS screen displays the following information:

• Summary of Controller – The SuperTrak controller model number.

• Version of Single Image – The version number of the image used to update the firmware on the SuperTrak controller.

• Number of Physical Drives – The number of physical drives attached to this controller.

• Number of Disk Arrays – The number of disk arrays managed by this controller.

• Number of Logical Drives – The number of logical drives managed by this controller.

See Figure 1.

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Figure 1. SuperTrak BIOS screen

If the SuperBuild BIOS detects a Critical logical drive, the BIOS reports the

condition:

Figure 2. SuperTrak BIOS screen, logical drive critical

See “Chapter 8: Troubleshooting” on page 257 for information about rebuilding a critical logical drive.

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Chapter 4: SuperBuild™ Utility

If the SuperTrak BIOS detects an Offline logical drive, the BIOS reports the

condition and temporarily halts the booting process of the Host PC.

Figure 3. SuperTrak BIOS screen, logical drive offline

See “Chapter 8: Troubleshooting” on page 257 for information about restoring an offline logical drive.

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Accessing the Main Menu

The opening screen of the SuperBuild utility is the Main Menu.

Figure 4. SuperBuild Main Menu

The Main Menu (above) has nine options:

• Controller Selection – Select which of two SuperTrak controllers you want to access, if you have two SuperTraks installed in the Host PC

• Controller Information – Memory type and size, Firmware and BIOS version numbers, and address information that may be helpful for diagnostic purposes

• Physical Drive Management – A list of physical drives attached to the SuperTrak controller, their ID (channel) numbers, model numbers, capacity, and status

• Disk Array Management – A list of disk arrays attached to the SuperTrak controller, the assigned physical drives, logical drives, capacity, and status

• Logical Drive Management – A list of logical drives plus create and delete logical drive functions

• Spare Dri ve Man age men t– A list of hot spare drives, their characteristics and status

• Background Activity – A list of logical drives, any current background activity, logical drive status and percentage of activity completed. Background activities include: Rebuild, Initialize, Synchronize, Migrate, and Pause/Resume

• Event Log – A list of events stored in RAM (since startup) or non-volatile RAM (since the log was cleared) for diagnosis

• Time Sync – Enables you to set the time zone and synchronize system time and date with the embedded site

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Chapter 4: SuperBuild™ Utility

• Miscellaneous – SAS drive LEDs, enclosure management, and buzzer settings

Selectin g a C o ntroller

The SuperBuild Configuration utility supports up to two SuperTrak RAID Controller cards installed in the same Host PC. Controller selection enables you to select which of the two SuperTrak controllers the utility accesses.

If you have only one SuperTrak card installed in the Host PC, the SuperTrak is Controller 1, and no selection is necessary.

If you have two SuperTrak cards installed in the Host PC, take the following action to select one of them:

1. In the Main Menu, highlight Controller Selec tion and press Enter.

2. Highlight Controller 1 or Controller 2 and press Enter.

The selected controller (SuperTrak card) displays in the SuperBuild utility.

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Viewing Controller Information

The SuperBuild utility displays information about the selected SuperTrak EX controller.

1. In the Main Menu, highlight Controller Information and press Enter.

The information includes:

Vendor – Promise Technology, Inc. Model – SuperTrak EX4650, 8650, 8654, EX8658, or EX16650 WWN – World Wide Number of the SuperTrak controller Memory Type – DDR2 SDRAM Memory Size – 128 MB, 256 MB, or 512 MB Single Image V er – The version number of the image used to update the

firmware on the SuperTrak EX controller.* Firmware Version – The version number of the firmware currently installed

on the SuperTrak EX controller.* BIOS Version – The version number of the BIOS currently installed on the

SuperTrak EX controller.* PCI Func Address – The functional address of the SuperTrak card in the

Host PC. Used for advanced diagnostics

* The BIOS and Firmware are upgradable. See “Downloading BIOS and

Firmware File” on page 285 and See “Updating the Firmware” on page 129.

2. Highlight Return to Previous Menu and press Enter.

Promise Technology EX8654, EX8650, EX4650, EX8658 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Chapter 1: Introduction

About This Manual

Product Overview

XOR Microprocessor

Hot-Swapping

WebPAM PRO Management Software

Operating System Support

Browser Support

Key Features and Benefits

Specifications

Chapter 2: Installation

Unpacking the SuperTrak Card

Installing the SuperTrak Card

Connecting SuperTrak to a SuperSwap Enclosure

Connecting SuperTrak to a VTrak JBOD Enclosure

SAS Connections and ID Numbers

Scenario 5: SAS Expanders

Choosing the Physical Drives

Creating a Logical Drive

Installing the CLI

Installing onto Windows

Installing onto Linux

Installing the CLI onto FreeBSD

Installing the CLI onto VMware

Installing WebPAM PRO

Utility Server

Agent

Operating System Support

Internet Browser

Browser Support

Installing WebPAM PRO onto Windows

Installing WebPAM PRO onto Linux

Logging into WebPAM PRO

Logging in at the Host PC

Logging in over the Network

Regular Connection

Secure Connection

Login Screen

Setting up WebPAM PRO

Chapter 3: Installing Drivers

Driver Installation Media

Windows

Linux and FreeBSD

Windows Server 2008

New OS Installation

Existing System

Confirming Driver Installation

Windows Vista

New OS Installation

Existing System

Confirming Driver Installation

Windows Server 2003

New OS Installation

Existing System

Confirming Driver Installation

Windows XP

New OS Installation

Existing System

Confirming Driver Installation

Red Hat Linux Enterprise 4.4, 4.5

New OS Installation

Existing System

Fedora Core 6

New OS Installation

Existing System

Fedora Core 7, 8

New OS Installation

Existing System

SuSE Open 10.2, 10.3, 10.5, 11

New OS Installation

Existing System

SuSE SLES 10, 10 SP1

New OS Installation

Existing System

Miracle Linux 4