Polycom® VVX® 500
Business Media Phone
Quick User Guide
For phones running Polycom® UC Software 4.0.1 or later
Configurations vary and the screen displays used in this guide may not reflect those on your phone. See your system administrator for more information. For detailed information on how to use your phone, see the User Guide for the Polycom VVX 500
Business Media Phone available from the VVX 500 Support Web page.
www.polycom.com | 1725-44539-001 Rev. A | November 2011
© 2011, Polycom, Inc. All rights reserved. POLYCOM®, the
Polycom “Triangles” logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of
Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom.
Tap to select and highlight screen items. To scroll, touch the screen, and swipe your finger up, down, right, or left.
To go back to a previous screen, tap Back.
Your phone has four main Views: Home, Calls, Active Call, and Lines View (the default).
To change Views:
For Home View, press 
.
From Home View, press 
to display either Lines, Calls, or Active Call View.
To switch between Lines View and either Calls or Active Call View, swipe the screen.
Home View displays icons you can tap to access phone functions.
Touch and hold 
to display fewer icons. Touch and hold 
or swipe the screen to display more icons.
From Home View, tap the phone Line to display your phone Lines and Favorites—contacts you can dial by tapping their name. To go back, tap Close.
Lines View displays phone Lines, Favorites, and soft keys.
If your phone is idle, you can:
Tap the phone Line to access the Dialer.
Swipe to switch between Lines View and the Browser (if applicable).
Calls View displays a list of all your calls.
Call color indicates status:
Dark green Active call.
Dark blue Incoming and held calls.
Bright green Active call is highlighted.
Bright blue Incoming or held call is highlighted. Tap a call to highlight it. The soft keys apply to the highlighted call.
If a phone Line has only one call—and it’s active—you can access Active Call View.
Use the onscreen keyboard or the dialpad keys to enter information. To backspace, tap 
.
To use the onscreen keyboard, tap 
.
To type with the dialpad keys, press a key repeatedly to view the character options and stop to select.
To type other characters, tap Encoding or Mode. When using the dialpad keys, use the 1, *, 0, and # keys.
Only one call can be active at one time.
You can use the handset, speakerphone, or headset for calls. During a call, you can change modes by picking up the handset, or by pressing 
or 
.
Tip: Returning to Your Calls
If you navigate away from your call(s), tap 
to see Active Call or Calls View again.
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