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SoundPoint® IP 501

Quick User Guide

Basic Phone Features

Customizing Your Phone

Applies to phones running SIP 2.2 or later.

For detailed information please consult the comprehensive SoundPoint IP 501 User Guide available at: www.polycom.com/support/voicedocum entation

©2007 Polycom, Inc. All rights reserved.

Polycom, the Polycom logo and SoundPoint are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective owners. Information in this document is subject to change without notice.

BASIC PHONE FEATURES

PLACING A CALL

Using the Handset:

Pick up the handset and dial the number or dial the number first, and then pick up the handset.

Using the hands-free Speakerphone:

1.With the handset on-hook, press:

-any assigned line key, or

-the NewCall soft key.

2.Dial the number.

Or dial the number, and then press the Dial soft key.

Using the optional Headset:

1.With the headset connected, press:

-any assigned line key, or

-the NewCall soft key.

2.Press .

3.Dial the desired number.

Or dial the number, and then press .

During a call, you can alternate between handset, headset, or hands-

free modes by pressing the or keys, or picking up the handset.

ANSWERING A CALL

Using the Handset:

Pick up the handset.

Using the Speakerphone:

Press:

- , or

-the line key, or

-the Answer soft key.

Using the optional Headset:

Press .

Incoming calls may be ignored by

pressing the Reject soft key or during ringing.

ENDING A CALL Using the Handset:

Hang up or press the EndCall soft key.

Using the Speakerphone:

Press or the EndCall soft key.

Using the optional Headset:

Press or the EndCall soft key.

MICROPHONE MUTE

During a call, press . Mute applies to all modes: handset, headset, and hands-free. You can hear all other parties while Mute is enabled.

To turn off Mute, press again.

CALL HOLD AND RESUME

1.During a call, press or the Hold soft key.

2.Press again, the Resume soft key, or the line key to retrieve the call.

LOCAL CONFERENCE CALLS* To create a three-way conference call:

1.Call the first party.

2.Press or the Confrnc soft key to create a new call (the active call is placed on hold).

3.Place a call to the second party.

4.When the second party answers,

press or the Confrnc soft key again to join all parties in the conference.

When a conference has been established, pressing the Split soft key will split the conference into two calls on hold.

Placing the call on hold on the conference originator’s phone will place the entire conference on hold.

A conference may be created at any time between an active call and a call on hold (on the same or another line) by pressing the Join soft key.

Ending the call on the conference originator’s phone will allow the other parties to continue the conference.

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* - Conferencing is an optional feature that must be configured on the call server. Particulars and menu options may vary.

CALL TRANSFER

1.During a call, press or the Trnsfer soft key (the active call is placed on hold).

2.Place a call to the number to which you want to transfer the call.

3.After speaking with the second party,

press or the Trnsfer soft key to complete the transfer.

Press the Blind soft key to transfer the call without speaking to the second party.

Transfer may be cancelled during establishment by pressing the Cancel soft key. The original call is resumed.

CALL FORWARDING

To enable call forwarding:

1.Press the Forward soft key from the phone’s idle display or press and select Features and Forward.

2.Select a Forwarding Type from Always, No Answer, and Busy.

3.For all types, enter a number to forward all future calls to.

4.For No Answer, enter the number of rings before forwarding.

5.Press the Enable soft key to confirm Call Forwarding. A moving arrow icon appears for that line to confirm Call Forwarding is enabled

To disable call forwarding:

1.Press the Forward soft key from the phone’s idle display or press and select Features and Forward.

2.Select a Forwarding Type from Always, No Answer, and Busy.

3.Press the Disable soft key.

Call forwarding is not available on shared lines.

If call forwarding is configured on the call server (invoked using * code dialing or from a PC-based application), then particulars and menu options may vary.

SoundPoint IP 501 Quick User Guide. 1725-11515-001 Rev. C 7/2007

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REDIAL

Press the Redial soft key or to redial the most recently dialed number.

DO NOT DISTURB

Press to prevent the phone from ringing on incoming calls. A Do Not Disturb icon appears for all lines to confirm that Do Not Disturb is enabled.

Press again to turn off Do Not Disturb.

If Do Not Disturb is configured on the call server, then particulars may vary.

CALL LISTS

Press followed by Call Lists (or

just ) and Missed, Received, or Placed Calls, as desired. Information on respective calls will be displayed.

From this screen, choose the appropriate soft key:

1.Edit to amend the dial string before dialing.

2.Dial to return the call.

Or press More, then:

3.Info to view detailed call information.

4.Save to store the contact to the Contact Directory.

5.Clear to delete the call from the list. Press More and Exit soft keys to return to the idle display.

VOICE MAIL*

The Message Waiting Indicator LED on the front of the phone and individual line LED indicators will flash and stutter dial tone in place of normal dial tone will sound to indicate that message(s) are waiting at the message center.

To listen to voice messages:

1.Press .

2.Follow voice prompts to listen to messages.

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*- Voice Mail is an optional feature that must be configured on the call server. Particulars and menu options may vary.

SPEED DIALING

To assign a speed dial index, see

CONTACT DIRECTORY below.

To dial a number assigned to a line key, press the line key opposite the number.

CUSTOMIZING YOUR PHONE

CONTACT DIRECTORY

To add a contact in your local phone directory:

1.Press , and then select

Contact Directory.

2.Press the More soft key, then the Add soft key to enter another contact into the phone’s database.

3.Enter first and/or last name from the keypad. Press the 1/A/a soft key to select between numeric and upper / lower case alphanumeric modes. Press the Encoding soft key to access special characters in other languages if necessary.

4.Enter a unique contact number (not already in the directory).

5.Change the Speed Dial Index if desired. It will automatically be assigned the next available index value.

6.Modify the remainder of the fields (Ring Type, Divert Contact, Auto Reject, and Auto Divert) if desired.

7.Press the Save soft key to confirm or the Cancel soft key to abandon the

changes, then press or the Exit soft keys to return to the idle display.

Contacts can be easily added from Call Lists. For more information, see CALL LISTS section above.

To search for a contact:

1.Press , and then select

Contact Directory.

2.Press the More soft key, and then the Search soft key.

3.Using the dial pad, enter the first few characters for First or Last names.

4.Press the Search soft key to search for contacts. Dial successful matches from the resulting screen.

SoundPoint IP 501 Quick User Guide. 1725-11515-001 Rev. C 7/2007

To edit a contact:

1.Press , and then select

Contact Directory.

2.Search for contact (see above).

3.Press the Edit soft key and make the necessary changes.

4.Press the Save soft key to confirm or the Cancel soft key to abandon the

changes, then press or the Exit soft keys to return to the idle display.

VOLUME ADJUSTMENT

Press the volume keys to adjust handset, headset, and handsfree speaker volume during a call. Pressing these keys in idle state adjusts the ringer volume.

To conform to regulatory requirements, handset and headset volume will return to a preset level after each call, but the configuration can be changed. Handsfree volume settings will be maintained across calls.

RING TYPE

You can select different rings to match your preferences and distinguish between calls on lines.

To change the incoming ring:

1.Press .

2.Select Settings followed by Basic, and Ring Type.

3.Using the Up or Down arrows, highlight the desired ring type. Press the Play soft key to hear the selected ring type.

4.Press the Select soft key to change to the selected ring type.

5.Press to return to the idle display.

If you select Silent ring, press the Line key or Answer soft key to answer incoming calls.

DISTINCTIVE RINGING / CALL TREATMENT

You can set distinctive incoming ringing tones for different contacts in your local directory.

To set a distinctive ring for a local contact:

1.Press , and then select

Contact Directory.

2.Search for contact (see CONTACT DIRECTORY above).

3.Press the Edit soft key and scroll down to Ring Type.

4.Enter a number corresponding to one of the ring types available (see RING TYPE above).

5.Press the Save soft key or Cancel to abandon the change, then press

to return to the idle display.

HEADSET MEMORY MODE

For permanent or full-time headset users, there is an option to default all calls to go to the headset.

To enable Headset Memory Mode:

1.Press and select Settings followed by Basic, Preferences, and Headset Memory.

2.Use the Up or Down arrows and press the Select soft key to enable Headset Memory Mode.

To disable Headset Memory Mode:

Repeat steps 1 and 2 and select

Disable.

To activate Headset Memory Mode:

Press twice.

2