Files for
Size:
1.26 Mb
Download

Polycom RSS 2000

Getting Started Guide

& Release Notes

Version 3.0.2

August 2008

DOC2207C

Copyright © 2008 Polycom, Inc.

All Rights Reserved

All text and figures included in this publication are the exclusive property of Polycom, Inc. and may not be copied, reproduced or used in any way without the express written permission of Polycom, Inc. Information in this document is subject to change without notice. This document also contains registered trademarks and service marks that are owned by their respective companies or organizations.

If you have any comments or suggestions regarding this document, please send them via e-mail to info@polycom.com.

Catalog No. DOC2207C

Version 3.0.2

Notice

While reasonable effort was made to ensure that the information in this document was complete and accurate at the time of printing, Polycom, Inc. cannot assure the accuracy of such information. Changes and/or corrections to the information contained in this document may be incorporated into future issues.

Portions, aspects and/or features of this product are protected under United States Patent Law in accordance with the claims of United States Patent No: US 6,300,973; US 6,496,216; US 6,757,005; US 6,760,750; and US7,054,820.

PATENT PENDING

Regulatory Notices

United States Federal Communication

Commission (FCC)

Part 15: Class A Statement. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC

Rules. Test limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates uses and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manuals, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at his or her own expense.

CE & UL Mark

Polycom Inc., declares that the Polycom RSS2000 is in conformity with the following relevant harmonized standards:

EN 60950-1:2001

EN 55022: 1998+A1:2000+A2:2003 class A UL Listed (USA)

CUL Listed (Canada)

Following the provisions of the Council Directive 1999/CE on radio and telecommunication terminal equipment and the recognition of its conformity.

Compliant with European Battery Directive 2006/66/EC

To comply with the European Battery Directive 2006/66/EC, dispose of weak and worn out batteries in accordance with local and national regulations.

Table of Contents

General Safety Precautions·····································································1 First Time Installation and Configuration···············································2

Preparations ················································································2

Unpacking and Installing the RSS 2000 ·············································2

Initial RSS 2000 IP Configuration ·····················································2

RSS 2000 Maximum Capacity··································································6 Network TCP/UDP ports used by RSS 2000···········································7 Notes Regarding On Demand Archive····················································8 RSS 2000 V3.0.2 Upgrade Guide ···························································12

New Systems – New Installations ·················································· 12 Existing Systems (Software upgrade only, no new installation) ············ 15 Preparation before Upgrade····················································· 15 Upgrade from 1.0 to 3.0.2 ························································ 16 Upgrade from 2.0 to 3.0.2 ························································ 18 Upgrade from V3.0.0 or V 3.0.1 to V3.0.2 ···································· 20 PHP V5.2.6 Upgrade ··································································· 21

New Feature and Bug Fixes (Compare with V3.0.1) ····························22

RSS 2000 Policies and Limitations ·······················································23

Known Limitations··················································································26 Pending issues ·······················································································28

i

Polycom RSS 2000

Getting Started Guide

Version 3.0.2

General Safety Precautions

General Safety Precautions

Follow these rules to ensure general safety:

Keep the area around the Polycom RSS 2000 unit clean, free of clutter and well ventilated.

Decide on a suitable location for the equipment rack that will hold the RSS 2000 unit and is near a grounded power outlet.

Use a regulating uninterruptible power supply (UPS) to protect the RSS 2000 unit from power surges and voltage spikes, and to keep it operating in case of a power failure.

Table 1

Hardware Specification

 

 

 

 

 

 

 

 

Parameter

 

 

Description

 

 

 

 

 

 

 

 

Hardware Capability

 

Pentium 4, 2.8Mhz, 2G RAM, 250G Hardisk.

 

 

 

 

 

 

 

 

 

Form Factor

1U 19” rack mount

 

 

 

 

 

 

 

 

Height

 

 

1.73” (44 mm)

 

 

 

 

 

 

 

 

Width

 

 

16.83” (430 mm)

 

 

 

 

 

 

 

 

Depth

 

 

15.35” (390 mm)

 

 

 

 

 

 

Gross Weight

22.4 lbs (10.2 kg)

 

 

 

 

 

 

 

Power Supply

 

Thermal controlled 220W ATX AC power supply w/PFC

 

 

 

 

 

 

 

 

AC Voltage

 

 

100 - 240 VAC, 60-50 Hz, 5-3 Amps

 

 

 

 

 

 

Operation System

Windows XPEK OS

 

 

 

 

 

 

 

1

RSS 2000 Getting Started Guide & Release Notes – Version 3.0.2

First Time Installation and Configuration

Preparations

Obtain the following information from your network administrator:

RSS 2000 unit, Subnet Mask and Default Gateway IP addresses

Gatekeeper IP address, Prefix, and E.164 of the RSS 2000.

Unpacking and Installing the RSS 2000

1Place the RSS 2000 unit on a stable flat surface in the selected location.

2To connect to the power source, insert the power cable into the Power connector on the rear panel of the MGC+ unit and insert the Power cable into the power source socket.

3Connect the LAN cable to LAN1 in the back of the system.

4Turn on the power switch.

Initial RSS 2000 IP Configuration

The system is shipped with a default IP configuration:

IP Address:192.168.1.254

Subnet Mask: 255.255.255.0

Gateway: 192.168.1.1

There are two ways to change the initial IP address of the sytem:

Via a cross over LAN cable

Via a RS232 or Telnet Console.

Changing the initial IP address via a cross over LAN cable

1Connect a cross over LAN cable to LAN1 in the RSS 2000.

2Set your laptop to the same segment of the RSS For example (in your laptop IP config setting):

2

First Time Installation and Configuration

3Open a browser and go to: http://192.168.1.254

4Login to the system. User name: administrator

Password: polycom

3

RSS 2000 Getting Started Guide & Release Notes – Version 3.0.2

5Go to system configuration->IP setting and modify the IP address. You can set a static IP or choose DHCP. Click the save button and then reset the system.

Changing the initial IP address via an RS232 Console or Telnet

Another option to modify the IP address of the RSS 2000 is using the RS232 console. Connect to the RS232 port – and activate the console (9600, 8bits)

Login: polycom (or any administrator password)

When you first login to the console, you will see the current IP address of the system.

Help

#? – show all available commands

Changing the IP Address

#set lan1 static 172.21.100.20 mask 255.255.224.0 [gw 172.21.96.254]

Reset Password (back to polycom)

A user may reset the password of the administrator to the default of ‘polycom’

#reset password

4

First Time Installation and Configuration

The same process applies also for Telnet connections.

Only one console session can be active at any given time (either Telnet or RS232, not both).

The system is now ready for use. For additional configuration instructions, refer to the user guide.

5

RSS 2000 Getting Started Guide & Release Notes – Version 3.0.2

RSS 2000 Maximum Capacity

Table 2

Maximum Capacity

 

 

 

 

 

 

 

 

 

 

 

 

Scenario

 

 

Description

 

Maximum Capacity

 

 

 

 

 

 

 

 

 

 

Conference

 

How many conferences can

 

2 conference recording links, or 2 endpoints

 

 

 

 

 

 

 

 

dialing in the same time. Only 1 recording

 

 

Recording

 

 

be recorded simultaneously?

 

 

 

 

 

 

session at a time may utilize H.239.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Point to Point

 

How many point to point calls

 

1 point to point call can be recorded, as the

 

 

 

can be recorded (if both are

 

two connections to the recording room

 

 

recording

 

 

dialing into the POLYCOM ™

 

utilize both available ports on the RSS

 

 

 

 

 

RSS 2000)?

2000.

 

 

 

 

 

 

 

 

 

 

H323

 

 

How many recordings can be

 

10 recordings. This includes playback from

 

 

 

 

simultaneously played back in

 

the local RSS 2000, or from other units in a

 

 

Playback

 

 

 

 

 

 

 

H323?

 

clustering group.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Archive

 

 

How many streams/archives

 

50 streams/archives. This is based on the

 

 

playback

 

 

 

 

 

 

 

can be simultaneously viewed

 

 

 

(WMV

 

 

 

Web Server’s capacity.

 

 

 

 

(unicast)?

 

 

 

Unicast)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Archive

 

 

How many streams/archives

 

2 streams can be viewed using the RSS

 

 

 

 

 

2000 Multicast Viewer. The archives must

 

 

playback

 

 

can be simultaneously viewed

 

 

 

 

 

 

be enabled for multicast streaming. See the

 

 

(Multicast)

 

 

(multicast)?

 

 

 

 

 

 

User Guide for details.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

There is no limitation for the amount of RSS

 

 

 

 

 

 

 

2000 devices that can be in a single

 

 

 

 

 

 

 

clustering group.

 

 

 

 

 

 

 

1. In clustering mode, each RSS 2000 still

 

 

 

 

 

 

 

supports 10 H.323 playback sessions.

 

 

 

 

 

 

 

For example: One H.323 endpoint

 

 

 

 

 

 

 

connects to RSS-A to playback an

 

 

 

 

 

 

 

archive residing on RSS-B (B is in a

 

 

 

 

 

 

 

clustering group with A in this example).

 

 

 

 

 

How many RSS 2000 devices

 

The H.323 playback resource it occupies

 

 

 

 

 

 

is taken from RSS-A, even though the

 

 

Clustering

 

 

can be clustered in a single

 

archive resides on RSS-B. RSS-A has 9

 

 

 

 

 

group?

 

additional H.323 playback sessions

 

 

 

 

 

 

 

available, while RSS-B still has all 10

 

 

 

 

 

 

 

sessions available.

 

 

 

 

 

 

 

2. WMV playback via the archive list in the

 

 

 

 

 

 

 

web UI of a clustered RSS 2000 will

 

 

 

 

 

 

 

utilize unicast streaming resources from

 

 

 

 

 

 

 

the RSS device where the archive

 

 

 

 

 

 

 

actually resides, not from the clustered

 

 

 

 

 

 

 

device that the user is connected to. Note

 

 

 

 

 

 

 

this is the reverse of the resource usage

 

 

 

 

 

 

 

behavior for H.323 playback.

 

 

 

 

 

 

 

 

 

6

Network TCP/UDP ports used by RSS 2000

Network TCP/UDP ports used by RSS 2000

Table 3 TCP/UDP ports used by RSS 2000

 

Usage

 

Type

Port Range

 

 

 

 

 

 

 

 

Manager

 

TCP

 

 

 

 

81

 

 

 

 

 

 

 

 

Web

 

TCP

80

 

 

 

 

 

 

 

 

https

 

TCP

443

 

 

 

 

 

 

 

 

Trace

 

UDP

30011

 

 

 

 

 

 

 

 

 

Gatekeeper

UDP

1719

 

 

 

 

 

 

 

 

 

RAS

UDP

1720

 

 

 

 

 

 

 

 

Endpoint/

Q.931 Socket

TCP

1720

 

 

H.323

 

 

 

 

 

H.245 Socket

TCP

1730-1739

 

 

 

 

 

 

 

 

 

 

 

 

Live Broadcast

TCP

1800-1801

 

 

 

 

 

 

 

 

 

Audio / Video Data

UDP

2000-2099

 

 

 

 

 

 

 

 

 

On demand Protocol

TCP

554

 

 

Media

 

 

 

 

 

On Demand Archive

TCP (optional)

554

 

 

 

 

 

 

 

 

On Demand Archive

UDP(optional)

Random (for source port)

 

 

 

 

 

 

7

RSS 2000 Getting Started Guide & Release Notes – Version 3.0.2

Notes Regarding On Demand Archive

The UDP ports used for on demand archives are randomly chosen. There are two ways to configure firewalls and Windows Media Player for usage with RSS 2000 on demand archives.

1Open an outbound UDP port range matching what is used by Windows Media Player, or open all UDP ports outbound from RSS 2000 to effectively bypass the firewall for outbound traffic. Also open the port range used by Windows Media Player for inbound traffic to the viewing PC. This range is configurable in Windows Media Player, as seen in Figure 1 (Windows Media Player defaults shown). The user can check RTSP/UDP, check ‘Use ports’ and define the port range.

2Disable UDP connections in Windows Media Player to force a TCP-only connection. This configuration utilizes only TCP port 554. As seen in Figure 2, unchecking RTSP/UDP removes the user’s ability to specify a port range and forces all connections to use TCP 554 only.

8

Notes Regarding On Demand Archive

9

10

Polycom RSS 2000

Release Notes

Version 3.0.2

11

RSS 2000 Getting Started Guide & Release Notes – Version 3.0.2

RSS 2000 V3.0.2 Upgrade Guide

New Systems – New Installations

For new installations, an activation keycode must be entered before attempting to use the RSS 2000.

RSS 2000 V3.x includes two type of activation keys:

Table 4

Key Code Definition

 

 

 

 

 

 

 

 

 

Package Name

 

Description

 

 

 

 

 

 

 

 

K-keycode

 

 

Option Activation (Basic, Multicast, Clustering)

 

 

 

 

 

 

 

 

 

 

 

 

U-keycode

 

 

New Version activation (Will not affect the current

 

 

 

 

installed options)

 

 

 

 

 

 

 

 

 

 

 

 

To get K-keycode:

1 Log into RSS and go to Product Activation

2 Click Polycom Resource Center , go to the PRC and under product activation:

12

RSS 2000 V3.0.2 Upgrade Guide

3For a new installation, the system will be shipped with a K License. This will require the user to go to the PRC and receive a K Keycode from the Single License number screen as shown in the screenshots. Do not click ‘Retrieve Software Key Code’ in this step.

4The user will receive a K Keycode with the enabled options (Basic, Clustering and/or Multicast). Keep this keycode in your records.

After entering the K Keycode in the RSS 2000 web UI activation screen, the user will need to go back to the PRC and generate a U Keycode to permit a software upgrade. This is done in the Single Upgrade Key Code page shown below, accessed by clicking the Retrieve Software Key Code button.

Users upgrading from version 3.0 or 3.0.1 to version 3.0.2 do not require an upgrade keycode.

To get U-keycode:

Enter 3.0 in the Version field and enter the RSS 2000 Serial Number in the Serial Number field. The user will receive a U-Key code permitting activation of Version 3.x software. This keycode will also need to be entered in the product activation section on the RSS 2000 Web UI):

13

RSS 2000 Getting Started Guide & Release Notes – Version 3.0.2

After entering both the K Keycode and the U keycode, the RSS 2000 will be ready for use with the enabled options:

14

RSS 2000 V3.0.2 Upgrade Guide

Existing Systems (Software upgrade only, no new installation)

Preparation before Upgrade

Obtain the 3.0.2 upgrade package and activation keys from the Polycom website or your local service center. Save the software and keycodes on your PC (For more details, please see the RSS 2000 Version 3.0.2 User Guide).

Table 5 Upgrade package definition

 

Package Name

 

 

Description

 

 

 

 

 

 

 

 

 

 

 

RSS 2000.3.0.2 . pkg

 

With full function except PHP V5.2.6 .

 

 

 

 

 

 

 

 

 

 

RSS 2000 PHP V5.2.6. pkg

Running base on RSS 2000 V3.0.2 or above version.

 

 

 

 

 

 

 

Table 6

Keycode definition

 

 

 

 

 

 

 

 

 

 

 

Package Name

 

 

Description

 

 

 

 

 

 

 

 

 

 

 

K-keycode

 

 

 

 

 

 

 

 

 

Option Activation (Basic, Multicast, Clustering)

 

 

 

 

 

 

 

 

 

U-keycode

 

 

 

New Version activation (Will not affect the current installed

 

 

 

 

 

options)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

For an RSS 2000 running version 1.0, K-keycode and U-keycode are both needed.

For an RSS 2000 running version 2.0, only the U-keycode is needed. (The U-keycode permits the upgrade to the new software version, but does not control options activation. For additional options, an appropriate K-Keycode must be purchased).

For an RSS 2000 running version 3.0 or 3.0.1, there is no need to perform any activations whatsoever in order to upgrade to version 3.0.2.

How to generate keycodes:

Please refer to the instructions and screenshots in the New Systems – New Installations section above.

Before the upgrade, please check the currently installed software version. There is a different process for each upgrade as noted above.

Keep the RSS 2000 powered on and connected to the network during the upgrade.

15

RSS 2000 Getting Started Guide & Release Notes – Version 3.0.2

Upgrade from 1.0 to 3.0.2

1 Download upgrade package to RSS

aLog in to the RSS and browse to the System Configuration > Upgrade/Reset System page.

bDownload the “RSS 2000.3.0.2.pkg” to the RSS, wait 10 minutes, then restart the RSS from the web UI. Wait 5 minutes before attempting to log in.

For more details on the file download process, please read the RSS 2000 Version 3.0.2 User Guide.

2 Activate RSS Keycode

aAfter rebooting and waiting 5 minutes, log into the RSS and browse to the System Information > Product Activation page.

bPaste the U-Keycode and click save.

cPaste the K-Keycode and click save.

There is no need to restart after entering keycodes.

3Check the software version and activation status

Browse to the System Information > Product Information page

16

RSS 2000 V3.0.2 Upgrade Guide

Ensure that the version number, Activation Status, V3.0 Key code activation, and any expected options are properly displayed. (Note on multicast and clustering options: If these options were not purchased, they will not display as activated.)

17

RSS 2000 Getting Started Guide & Release Notes – Version 3.0.2

Upgrade from 2.0 to 3.0.2

1 Download upgrade package to RSS

aLog in to the RSS and browse to the System Configuration > Upgrade/Reset System page.

bDownload the “RSS 2000.3.0.2.pkg” to the RSS, wait 10 minutes, then restart the RSS from the web UI. Wait 5 minutes before attempting to log in.

For more details on the file download process, please read the RSS 2000 Version 3.0.2 User Guide.

2 Activate RSS Keycode

aAfter rebooting and waiting 5 minutes, log into the RSS and browse to the System Information > Product Activation page.

bPaste the U-Keycode and click save.

cPaste the K-Keycode and click save (If you have new option).

There is no need to restart after entering keycodes.

3Check the status

Go to System information > Product Information page

18

RSS 2000 V3.0.2 Upgrade Guide

Ensure that the version number, Activation Status, V3.0 Key code activation, and any expected options are properly displayed. (Note on multicast and clustering options: If these options were not purchased, they will not display as activated.)

19

RSS 2000 Getting Started Guide & Release Notes – Version 3.0.2

Upgrade from V3.0.0 or V 3.0.1 to V3.0.2

1 Download upgrade package to RSS

aLog in to the RSS and browse to the System Configuration > Upgrade/Reset System page.

bDownload the “RSS 2000.3.0.2.pkg” to the RSS, wait 10 minutes, then restart the RSS from the web UI. Wait 5 minutes before attempting to log in.

For more details on the file download process, please read the RSS 2000 Version 3.0.2 User Guide.

2Check the status

Go to System information > Product Information page.

Ensure that the version number, Activation Status, V3.0 Key code activation, and any expected options are properly displayed. (Note on multicast and clustering options: If these options were not purchased, they will not display as activated.)

20

RSS 2000 V3.0.2 Upgrade Guide

PHP V5.2.6 Upgrade

For a new installation, PHP V5.2.6 is embedded, no need to upgrade.

For an existing system, please upgrade this system to V3.0.2, then upgrade PHP V5.2.6 version.

Download upgrade package to RSS

1Log in to the RSS and browse to the System Configuration > Upgrade/Reset System page.

2Download the “RSS 2000 PHP v5.2.6 .pkg” to the RSS, wait 10 minutes, then restart the RSS from the web UI. Wait 5 minutes before attempting to log in.

For more details on the file download process, please read the RSS 2000 Version 3.0.2 User Guide.

.

21

RSS 2000 Getting Started Guide & Release Notes – Version 3.0.2

New Feature and Bug Fixes (Compare with V3.0.1)

Table 7 New Feature and Bug Fixes of Version 3.0.2

#Summary

1Notes v6.5.x client not able to use the email archive link function of RSSv3.0

2Multiple Vulnerabilities in PHP 5.2.5 and earlier version, need to upgrade PHP version.

3Playback has 'fuzzy' audio for the first 30 seconds or so when played back on a PC but not when played back to an endpoint

4Add a new telnet command to support software shutdown.

Resolved integration issue with RMX2000 , the issue is if customer start recording

5an archive with content from RMX2000 after the endpoint start sending content , customer will get poor video quality .

22

RSS 2000 Policies and Limitations

RSS 2000 Policies and Limitations

Table 8

Policies and Limitations

 

 

 

 

 

 

 

 

Subject

 

 

Description

 

 

 

 

 

 

 

 

H.323 Alias length

 

The maximum length of the system H.323 alias name is 16 characters.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

RS232 configuration: Baud rate 9600, Data bits 8, Parity None, Stop

 

 

Console Service

 

bits 1, Flow control OFF.

 

 

 

ONLY ONE connection to the Console service is allowed at any time,

 

 

 

 

 

 

 

 

 

 

either by RS232 or by Telnet, but not both.

 

 

 

 

 

 

 

 

 

 

 

When scheduling a dial out & record from the Web UI, RSS will

 

 

 

 

 

loopback the video and NEVER show the menu unless a menu

 

 

 

 

 

operation command (FECC arrow keys or DTMF 2/4/6/8) is given

 

 

 

 

 

from the endpoint.

 

 

 

 

 

When a pre-defined endpoint dials into the RSS and the endpoint has

 

 

 

 

 

the "immediate recording" option, RSS will never show the menu

 

 

Endpoint menu

 

unless a menu operation command is given.

 

 

 

 

 

When inviting an endpoint to a P2P recording room (using E.164

 

 

 

 

 

number of the P2P room followed by # or * and E.164 number of the

 

 

 

 

 

invited endpoint), the inviting endpoint will view menu and the invited

 

 

 

 

 

endpoint will not view the menu.

 

 

 

 

 

When two endpoints meet at a P2P recording room, only one of them

 

 

 

 

 

can view the menu at a time.

 

 

 

 

 

 

 

 

P2P recording

 

Maximum bandwidth for a P2P recording room is 1024K. If video

 

 

 

protocol for P2P recording room is H.264, then the maximum

 

 

maximum bandwidth

 

 

 

 

bandwidth is 768K.

 

 

 

 

 

 

 

 

 

 

 

 

 

Archive file size

 

If the media file size exceeds 4GB, downloads from Web UI may be

 

 

 

incomplete.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Windows Media Player 9 or above is required..

 

 

Media Player

 

RealPlayer can also be used if WMP is properly installed.

 

 

 

QuickTime player is not supported.

 

 

Support

 

 

Some third party media player such as Media Player Classic (MPC)

 

 

 

 

 

 

 

 

 

 

and VLC can also be used, but they were not tested and are not

 

 

 

 

 

supported.

 

 

 

 

 

 

 

 

Archive playback

 

Archive playback with WMP does not support playback controls:

 

 

 

Pause/Resume/FF/Backward, etc

 

 

 

 

 

 

 

 

 

 

 

 

 

H.323 playback

 

During H.323 playback, if there is packet loss and the endpoint

 

 

 

requests an I-Frame, RSS cannot honor the request because all

 

 

 

 

 

audio/video data are from the media file with I-Frames already set.

 

 

 

 

 

 

 

 

System Reset

 

Hard reset (power off and on) is not recommended.

 

 

 

Reset should be done via the Web UI or Console service whenever

 

 

 

 

 

possible.

 

 

 

 

 

 

 

LDAP integration

 

Only Microsoft Active Directory is supported.

 

 

 

 

 

 

 

23

RSS 2000 Getting Started Guide & Release Notes – Version 3.0.2

 

Subject

 

Description

 

 

 

 

 

 

 

 

 

Only two H323 devices can utilize archive Preview. This means when

 

 

 

 

 

 

 

 

there are 2 endpoints previewing on RSS 2000, the third endpoint to

 

 

 

 

connect to RSS 2000 will not receive preview. Even if the two

 

 

 

 

endpoints stop receiving preview or disconnect the third endpoint still

 

 

 

 

cannot receive preview images until it re-connects to the RSS.

 

 

H.323 preview

 

HD and SD archives cannot be previewed.

 

 

 

No Transcoding for Preview. This means that an archive recorded in

 

 

 

 

H263 will not be able to be previewed by an endpoint connected in

 

 

 

 

H264 and vice versa. However, if the endpoint supports both H264

 

 

 

 

and H263, archive preview will be available.

 

 

 

 

In a clustered configuration, H.323 endpoint cannot receive a preview

 

 

 

 

image of an archive that is not stored on the RSS unit that the

 

 

 

 

endpoint is directly connected to.

 

 

 

 

 

 

 

Archive Converter

 

When using the RSS 2000ArchiveConverter, the transcoded file loaded

 

 

 

 

back to the RSS will be limited to 20 FPS.

 

 

 

 

 

 

 

Calling with IP

 

When working with a gatekeeper in routed mode, devices that are

 

 

address to an RSS

 

trying to call to the RSS using its IP address instead of its E.164 alias

 

 

that is register with a

 

will be rejected if they are not registered to the same gatekeeper as the

 

 

GK - the call will be

 

RSS.

 

 

rejected.

 

This is the right policy when working with routed mode on the GK

 

 

 

 

 

 

 

 

 

When working with the MGC in Video switching mode – the RSS will

 

 

MGC Integration

 

indicate High Definition recording is occurring.

 

 

 

You can disable HD or define the minimum rate for HD in the single

 

 

 

 

point recording setting of the RSS, or as alternative disable HD in

 

 

 

 

system.cfg of the MGC.

 

 

 

 

 

 

 

HDX Interoperability

 

Playback of H263 recordings by HDX endpoints may result in some

 

 

 

video artifacts.

 

 

 

 

 

 

 

 

 

 

 

 

 

Only archives with viewing rights configured for “Allow All”, can be

 

 

Clustering

 

shared using clustering.

 

 

 

When clustering, archives that are not saved on the RSS 2000 being

 

 

 

 

directly managed, can not be deleted or have their properties

 

 

 

 

modified.

 

 

 

 

 

 

 

 

 

Each RSS 2000 is capable of 2 recording and 8 H323 playbacks (total

 

 

 

 

of 10 H323 Connections).

 

 

Hunting

 

When using the RSS Hunting function with Cisco GK, the GK will

 

 

 

hunt to the next available RSS after the RSS is full with 10 H323

 

 

 

 

connections.

 

 

 

 

Hunting is only supported with PathNavigator/SE2000, RADVISION

 

 

 

 

GK, and Cisco GK .

 

 

 

 

 

 

 

Streaming without

 

When using the Streaming Without Recording function, pause is not

 

 

recording cannot

 

 

 

 

available. The stream can only be stopped.

 

 

pause.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

V3.0 has 2 separate upgrade packages. The language features can not

 

 

 

 

be included in a single package, part 1 includes all basic functions, and

 

 

V3.0 upgrade

 

part 2 includes additional languages. Some users will need to upload 2

 

 

 

 

packages to achieve the required language functionality. For details,

 

 

 

 

please read the version 3 User Guide.

 

 

 

 

 

 

24

RSS 2000 Policies and Limitations

 

Subject

 

Description

 

 

 

 

 

 

 

 

 

Image requirement – Languages (except

 

 

 

 

 

 

 

 

English/Japanese/Chinese) require base image V5.0 . For details,

 

 

Multi language

 

please read the Additional Languages section of this document.

 

 

 

IVR support – RSS 2000 version 3 only supports

 

 

support

 

 

 

 

English/Chinese/Japanese IVRs by default. However, the user can

 

 

 

 

 

 

 

 

manually upload customer IVRs if needed to accommodate local

 

 

 

 

language requirements

 

 

 

 

 

 

 

Upload Utility

 

H.263 / H.263+ 4CIF archives can not be uploaded to RSS.

 

 

 

 

 

 

 

 

 

When moving the mouse cursor over the play button of an archive, if it

 

 

HD archives

 

is an HD archive in the process of WMV conversion, the play button will

 

 

 

be in a special status which displays the percentage number of the

 

 

transcode status

 

 

 

 

conversion process completed thus far. The percentage converted will

 

 

 

 

 

 

 

 

not update until the page is refreshed.

 

 

 

 

 

 

25

RSS 2000 Getting Started Guide & Release Notes – Version 3.0.2

Known Limitations

Table 9

Known Limitations

 

 

 

 

 

 

 

 

Subject

 

 

Description

 

 

 

 

 

 

 

 

Overlapping names

 

The monitor screen displays an overlapping names of VSX8000 and

 

 

 

 

 

 

RSS in a MGC meeting room

 

 

 

 

 

 

 

 

 

 

 

 

VSX 5000-8000

 

The RSS 2000 support the VSX 5000-8000 when the VSX is set to

 

 

Interoperability

 

motion (Not Sharpness nor Promotion)

 

 

 

 

 

 

 

 

 

 

 

The RMX 2000 connects secondary to the RSS 2000 in the rate of

 

 

RMX 2000

 

 

64Kbps (No support for G.728 at the RMX 2000 (RMX 2000 connect

 

 

 

 

to the HDX and VSX at G.729A in 64K which is not supported by the

 

 

Interoperability

 

 

 

 

RSS 2000)) – recording at this low video rate is not recommended in

 

 

 

 

 

 

 

 

 

 

any case.

 

 

 

 

 

 

 

 

RMX 2000

 

 

While RSS 2000 is connected to RMX2000 in SIF when the RMX is

 

 

Interoperability

 

set to Sharpness , an archive of it is tagged as H.264 SD.

 

 

 

 

 

 

 

ViewStation

 

ViewStation show blue then green screen at the beginning of a

 

 

Interoperability

 

connection to RSS 2000

 

 

 

 

 

 

 

 

IVRs

 

 

When recording an IVR message – it’s require to add additional 1

 

 

 

 

second of silence for each recording, to prevent message truncation

 

 

 

 

 

with VSX and Viewstations

 

 

 

 

 

 

 

Maximum frame rate

 

Maximum frame rate for recording and playback in the recording room

 

 

for recording and

 

is 20 fps in H.264 and 25 fps in H.261/H.263

 

 

playback

 

 

 

 

 

 

 

 

 

 

 

Point to Point

 

HD is not supported in Point to Point recording. When using an HD

 

 

 

endpoint it’s recommended to dial directly to the recording room [RSS

 

 

recording

 

 

2000 Prefix][Recording Room Prefix] and not to connect to the

 

 

 

 

 

Recording room via the H323 Menu.

 

 

 

 

 

 

 

Embedded Multipoint

 

When recording a multipoint on a VSX – first connect the endpoint to

 

 

on the VSX

 

 

the VSX and only than connect to the RSS 2000

 

 

 

 

 

 

 

Sony HG90 version:

 

Sony HG90 can connect in HD only. The RSS 2000 menu is in CIF

 

 

2.11 Beta

 

 

 

 

 

 

(Not in HD) as so the HG 90 will connect as secondary.

 

 

Interoperability

 

 

 

 

 

 

 

 

 

 

 

 

 

H239 Content

 

The RSS 2000 support H263 content (Not H264) – as most endpoint

 

 

 

currently support H263 content – in order to prevent interoperability

 

 

resolution

 

 

issue, when playing back the stream (In H323) the RSS will not

 

 

 

 

 

support H264 content (Lower common nominator)

 

 

 

 

 

 

 

Econf integration

 

France Telecom eConf can not get video from RSS

 

 

 

 

 

 

 

 

 

 

 

Connect Aethra X7 to RSS 2000 @1920K ,the X7 sends 720p, but

 

 

Aethra X7 integration

 

receives CIF from the RSS 2000.

 

 

 

 

 

RSS 2000 can only support CIF/SIF for menu.

 

 

 

 

 

 

 

 

RMX 2000 integration

 

HD Recording with the RMX 2000 is supported only on full screen

 

 

 

layout.

 

 

 

 

 

 

 

 

 

 

 

 

26

Known Limitations

 

Subject

 

Description

 

 

 

 

 

 

 

 

 

RSS can not encode 2CIF/2SIF as a standard resolution when

 

 

 

 

 

 

 

 

transforming to WMV file , the WMV file is not correct resolution , just

 

 

2CIF/2SIF support

 

keep same scale with 2CIF or 2SIF , so the anemographic video will

 

 

 

 

be showed on PC .

 

 

 

 

Disable promotion on the VSX when working with the VSX

 

 

 

 

 

 

 

LAN Setting

 

The same LAN Speed need to be forced on the RSS side and in the

 

 

 

switch side.

 

 

 

 

 

 

 

 

 

 

 

Stereo support

 

SIREN 22 Stereo is supported for H323 Playback. When playing the

 

 

 

archive using windows media player - the archive will be played in

 

 

 

 

mono.

 

 

 

 

 

 

 

 

 

RSS takes a while to respond to a "stop recording" action at endpoint,

 

 

 

 

can not end and play IVR immediately.

 

 

 

 

 

 

 

 

 

RSS 2000 Can not support 2CIF live streaming, will convert to WMV

 

 

 

 

off line.

 

 

 

 

 

 

 

 

 

There is a limitation here , if you enable HD capacity of RSS , when it

 

 

 

 

become the first participant to connect HD endpoint with MP , HD

 

 

 

 

endpoint will send HD video format , but once the second endpoint to

 

 

 

 

join the conference , HD endpoint will send CIF format video to RSS ,

 

 

 

 

if you start recording before changing to CIF format , it means RSS

 

 

HD Endpoint

 

will save 720P and CIF format video in one WMV file , WMV file can

 

 

 

not support this , it will encode error. It is a known limitation.

 

 

Embedded MP

 

 

 

 

We have 2 option to avoid this :

 

 

integration

 

 

 

 

 

1 Disable HD capacity of RSS when connect to HD MP

 

 

 

 

2 After HD MP sending CIF format vide, start to record, before

 

 

 

 

other participants leave (if only leave RSS, will change to HD again)

 

 

 

 

stop recording.

 

 

 

 

I do recommend option 1.

 

 

 

 

 

 

 

 

 

When RSS dial into endpoint MP, only when RSS is speaker,

 

 

 

 

customer can control RSS by FECC, but once speaker change to

 

 

 

 

other participant, it will be back never, so customer can not control

 

 

FECC control with

 

RSS by FECC.

 

 

Endpoint embedded

 

When RSS dial into endpoint MP, if you press left key to hide the

 

 

MP

 

menu, you will see the loop video on the screen, so don’t hide the

 

 

 

 

menu in this situation.

 

 

 

 

We recommend when working with endpoint embedded MP, please

 

 

 

 

don’t use FECC control, please just use DTMF.

 

 

 

 

 

 

 

Clustering

 

Only support 10 H.323 playback, including local and remote playback.

 

 

 

 

 

 

 

Software shutdown

 

When use software shutdown command, customer need to turn on

 

 

 

the power switch after 2 minutes at least , otherwise the system might

 

 

 

 

not boot correctly .

 

 

 

 

 

 

27

RSS 2000 Getting Started Guide & Release Notes – Version 3.0.2

Pending issues

Table 10 Pending issues

 

Subject

 

Description

 

 

 

 

 

 

 

FF or REW action

 

When performing Fast Forward or Rewing when viewing an HD archive

 

 

 

 

 

within HD archive

 

 

 

playback may cause

 

using an HDX endpoint, some video artifacts may be observed.

 

 

some video artifacts

 

 

 

 

 

 

 

 

 

Distortion/freezing

 

After converting an HD archive to H.263 using the media tool kit and

 

 

 

uploading the converted file back to the RSS, playback from a

 

 

in converted video

 

 

 

 

ViewStation or VSX endpoint may result in some video artifacts being

 

 

using media tool kit

 

 

 

 

observed.

 

 

 

 

 

 

 

 

 

 

28