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SaviOffice WO200

Wireless Headset System

with Optional HL10Lifter

User Guide

Welcome

Congratulations on purchasing your new Plantronics product. This guide contains instructions for setting up and using your Savi Office WO200 (WO1 Base and WH200/WH210 Headset) Wireless Headset System. Please refer to the separate safety instructions for important product safety information prior to installation or use of the product.

Refer to the CD for Animated Set Up instructions.

Plantronics Savi User Guide

Contents

1

Package Contents and Features............................

4

 

1.1

Savi Base..................................................................

4

 

1.2

Savi Headset............................................................

5

 

1.3

HL10 Lifter (Optional)...............................................

6

2

Base Set Up...........................................................

7

 

2.1

Attaching Charge Cradle to Base.............................

7

 

2.2

Connecting Base to Desk Phone.............................

7

 

2.3

Connecting Power Supply to Base..........................

7

 

2.4

Positioning Base.......................................................

7

3

Headset Set Up .....................................................

8

 

3.1

Fitting Headset.........................................................

8

 

3.2

Docking and Charging the Headset.........................

8

4

Configure and Test Call .........................................

9

 

4.1

Checking Configuration............................................

9

 

4.2

Making a Test Call with Desk Phone........................

9

5

Lifter Set Up (Optional) ........................................

10

 

5.1

Installing Lifter........................................................

10

 

5.2

If You Do Not Hear a Dial Tone...............................

10

 

5.3

Additional Parts (if required)...................................

11

6

PC Set Up ...........................................................

12

 

6.1

Installing USB Cable...............................................

12

 

6.2

Installing PerSono Suite Software..........................

12

 

6.3

Making a Test Call with PC.....................................

12

7 Using Your Savi Office Professional Wireless

 

Headset System ..................................................

13

Powering up Headset...................................................

13

Placing, Answering and Ending Calls with

 

Desk Phone..................................................................

13

Placing, Answering and Ending Calls with PC.............

14

Switching Between Desk Phone and PC Audio ..........

14

Mixing Desk Phone and PC Audio ..............................

14

Muting the Headset......................................................

15

Subscribing a Master Headset.....................................

15

Conferencing In Up to Three Additional Headsets.......

15

Setting Default Line to Desk Phone or PC...................

16

Toggling On/Off Over-the-AirSubscription..................

16

Setting the Range.........................................................

16

Ending Subscription.....................................................

16

Placing the Headset in Sleep Mode.............................

16

Subscription Button Indicator Light.............................

16

Desk Phone and PC Talk Buttons

 

Indicator Lights.............................................................

16

Talk Time......................................................................

17

Desk Phone and PC Talk Buttons

 

“Rules to Live By”.........................................................

17

Headset Call Control Button Functions........................

17

Headset Indicator Light................................................

17

Headset Tones..............................................................

17

8 PerSono Suite Software.......................................

18

Audio Control...............................................................

18

Softphone Support.......................................................

20

Settings Screen – Headset and Base...........................

21

Help for Base Settings.................................................

22

PC Panel Screen..........................................................

24

Security Screen............................................................

24

Support Screen............................................................

24

Updates........................................................................

25

9 Troubleshooting and Common Questions............

26

Plantronics Savi User Guide

1 Package Contents and Features

1.1 Savi WO1 Base

CD includes:

• PerSono® SuiteTM Software

• Animated Setup Guide

• Complete User Guide

Base Power Supply

Telephone

Interface Cable

Base

USB Cable

Savi WO1 Base Features

PC Talk Button

Desk Phone Talk Button

Indicator Light

Indicator Light

 

Desk Phone

Speaking

Volume

Configuration

Desk Phone

Subscription

Charging

 

USB Port

 

 

Switch

Listening

Button and

Indicator

 

Telephone Interface

 

Volume

Indicator

Light

Power

 

Cable Jack

 

 

Light

 

Jack

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Handset

 

 

 

 

 

Lifter Jack

Plantronics Savi User Guide

4

1.2 Savi WH200/WH210 Headset

Headset with Pre-InstalledEartip

Charge Cradle

 

Eartips

Savi WH200/WH210 Headset Features

Volume Up Button (also controls switching functions)

Volume Down Button (also controls mute)

Call Control Button

Indicator Light

Microphone

Plantronics Savi User Guide

5

1.3 HL10 Lifter (Optional)

Handset Lifter Arm

Ringer Microphone Jack (remove cover)

Power Cord

Height Switch

Accessory Jack

HL10 Lifter

Additional HL10 Lifter Parts (If Required)

Ringer Microphone

Extender

For Nortel i2004

 

Arm

phones only

Plantronics Savi User Guide

6

2 Base Set Up

2.1 Attaching Charge Cradle to Base

1Connect the headset charge cradle to the base. Push firmly on the cradle until the cradle snaps in to place.

2.2 Connecting Base to Desk Phone

1Connect the telephone interface cable to the telephone interface cable jack on the base.

2Disconnect the handset coil cord from the desk phone.

3.Connect the telephone interface cable to the now open handset port on the desk phone.

4Connect the handset coil cord to the telephone interface cable junction box.

5Place the handset back on the telephone cradle.

Note If your phone has abuilt-inheadset port, you should only use the headset port if you will not be using the HL10 lifter. In this configuration, you must press both the headset button on your phone and the call control button on the headset to answer or end calls.

2.3 Connecting Power Supply to Base

1Connect the base power supply into the power jack on the base.

2Connect the power supply to outlet.

2.4 Positioning Base

The minimum recommended separation between your desk phone and the base is 6 inches.

The minimum recommended separation between the base and computer is 12 inches. Incorrect position can cause noise and interference problems.

Plantronics Savi User Guide

7

3 Headset Set Up

3.1 Fitting Headset

The headset comes with a pre-installedeartip. To install a different eartip see the following:

1Remove the pre-installedeartip by pushing in and turning the eartip CLOCKwise, then pull firmly.

2Choose the size and style of eartip that fits most comfortably. Align eartip tabs with notches in headset. Push in firmly and twist COUNTER clockwise.

note When installing a gel tip ensure the raised part of the eartip is pointed toward the curved section of the headset as shown.

3Slide the headset over and behind your ear, then press gently toward your ear.

4Rotate the microphone boom until it is pointed toward your mouth.

5The headset can be converted for wearing on left ear as follows:

a.Rotate the microphone boom up.

b.Turn microphone boom around.

c.Rotate microphone boom down.

3.2Docking and Charging the Headset

1Gently push the headset into the charge cradle.

The charging indicator light on the base will flash green to indicate that the headset battery is charging.

2Charge for at least 20 minutes prior to the first use.

A full charge takes 3 hours. The indicator light will turn solid green.

Charging time

20 min .....................

Minimum charge before first use

3 hours ....................

Full charge

Charging

Indicator Light

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8

4 Configure and Test Call

4.1 Checking Configuration

1If your desk phone has a volume control set it to midrange.

2On the base, ensure the Configuration Switch is set to “A” and the Desk Phone Speaking Volume and Desk Phone Listening Volume are both set to 3.

7If the dial tone still does not sound clear, adjust the Configuration Switch until the dial tone sounds the best.

Note Multiple settings might work with your phone; however, only one is the optimal position.

8Press the call control button on the headset to complete configuration.

9Replace the handset into the desk phone cradle.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Desk Phone

 

 

Desk Phone

 

Speaking Volume

 

 

Listening Volume

 

 

 

 

Configuration

 

 

 

 

Switch

NOTE For most phones, these factory default settings will sound the best.

3With your headset on, press the call control button on the headset.

4Remove the handset from desk phone cradle.

5Listen for a dial tone. If the dial tone sounds clear, press the call control button on headset and continue with Step 6. Making a Test Call with Desk Phone.

6You can also fine tune the listening volume on the headset by pressing the volume up button [+] to increase the volume and the volume down button [-]to decrease the volume.

4.2 Making a Test Call with Desk Phone

1If your desk phone has a volume control, ensure it is set it to mid-range.

2. With your headset on, press the call control button on the headset.

3Remove the handset from desk phone cradle.

4Dial the number using your desk phone.

5If the listening volume is too loud or too soft, adjust the listening volume on the headset by pushing the volume up button [+] to increase the volume and the volume down button [-]to decrease the volume.

6If the listening volume is still too loud or too soft adjust the Desk Phone Listening Volume on the base. A setting that is too high can produce an uncomfortable echo for you.

7If the speaking volume is too loud or too soft for your listener, adjust the Desk Phone Speaking Volume on the base to the best setting for your listener. A setting that is too high can produce an uncomfortable echo for you and a distorted sound for you listener.

8Press the call control button on the headset to end the test call.

9Replace the handset into the desk phone cradle.

For your safety, do not use headset at high volumes for extended periods of time. Doing so can cause hearing loss. Always listen at moderate levels. For more information on headsets and hearing visit: www.plantronics.com/healthandsafety.

Plantronics Savi User Guide

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5 Lifter Set Up (Optional)

5.1 Installing Lifter

7

Gently place the lifter on the desk phone in the pre-

 

 

determined position.

 

8

Press firmly to adhere.

Handset Lifter

Power Cord

1Firmly press the handset lifter power cord into the handset lifter jack.

2While wearing your headset, slide the handset lifter arm under the handset until the lifter base touches the side of the phone.

3Slide the lifter up to where it nearly touches the handset earpiece.

4Press the call control button on your headset to activate the lifter.

5If you hear a dial tone the lifter is set correctly and needs no adjustment.

6Remove the protective strips from the 3 mounting tapes on the underside of the lifter.

5.2 If You Do Not Hear a Dial Tone

1If you do not hear a dial tone, raise the lifter height switch to the next highest position.

2Repeat steps 2 through 5 in Section 5.1 as necessary until you hear a dial tone.

3When you hear a dial tone, secure the lifter as described in steps 6 though 8.

Plantronics Savi User Guide

10

5.3 Additional Parts (If Required)

Extender Arm

Stabilizers

2

1

2

 

Use extender arm when the handset lifter needs additional stability lifting and returning handset to cradle.

1Slide extender arm onto lifter.

2Stabilizers can be shifted left and right. Position stabilizers on outsides of handset to gently grip the phone.

Ringer Microphone

3 1

2

Use ringer microphone when the telephone speaker is not located directly under the handset.

1Remove cover from ringer microphone jack on back of lifter.

2Connect ringer microphone plug.

3Place ringer microphone over phone speaker. Remove adhesive tape and attach.

For Nortel i2004 Phones Only

Plantronics Savi User Guide

11

6 PC Set Up

6.1 Installing USB Cable

1Connect the USB cable to the USB port on the back of the base.

2Connect the other end of the USB cable to the USB port of the PC.

6.2 Installing PerSono Suite Software

1In the interactive setup guide located on the CD, select

Step 6.2 Installing PerSono Suite Software.

2Click on the graphic of the CD labeled “PerSono Suite Software”.

3Follow installation instructions shown on screen.

6.3 Making a Test Call with PC

1Ensure the PerSono Suite software is running on your PC. You will see a headset icon in the lower right portion of the PC tray bar when PerSono Suite software is running.

2With your headset on, press the PC talk button on the base.

3Dial the number using your softphone application.

4Adjust listening and speaking volume over the PC as follows:

For Windows® XP Systems-

Go to the “Voice” tab of the “Sounds and Audio Devices” option in your PC control Panel.

“Voice playback” volume is your receive volume

“Voice recording” volume is your transmit volume

For Windows Vista® Systems-

Go to the “Playback” tab for listening volume or “Recording” tab for speaking volume of the “Sound” option in your PC control panel.

“Speakers Level” volume is your receive volume

“Microphone Level” volume is your transmit volume

5You can also fine tune the listening volume on the headset by pressing the [+] to increase the volume and the [-]to decrease the volume.

6To end the test call, press the call control button on the headset.

Plantronics Savi User Guide

12

7 Using Your Savi Office Wireless Headset System

Important It is highly recommended that you install the PerSono Suite software. Though your Savi Office system will operate without the software it will limit the system’s full capabilities.

Powering Up Headset

If the headset battery is charged the headset is automatically on. The headset does not have an on/off button.

Placing, Answering, and Ending Calls with Desk Phone

Call Control Button

Indicator Light

Phones with Handset Lifter or Electronic Hookswitch

Phones without Handset Lifter or Electronic Hookswitch

To place a call

1.

Short press call control button on headset*

1.

Short press call control button on headset*

 

 

 

or short press base desk phone talk button

 

or short press base desk phone talk button

 

2.

Dial number

2.

Remove handset from cradle**

 

 

 

 

3.

Dial number

 

 

 

 

 

 

To answer a call

1.

Short press call control button on headset

1.

Short press call control button on headset or

 

 

 

or short press base desk phone talk button

 

short press base desk phone talk button

 

 

 

 

2.

Remove handset from cradle**

 

 

 

 

 

To end a call

1.

Short press call control button on headset

1.

Short press call control button on headset or

 

 

 

or short press base desk phone talk button

 

short press base desk phone talk button

 

 

 

 

2.

Return handset to cradle**

* Assumes your default line is set to desk phone.

** To place, answer, and end calls with desk phones that have a headset button and without a handset lifter, you will need to press the headset button on the desk phone instead of removing the handset from the cradle.

Plantronics Savi User Guide

13

Placing, Answering, and Ending Calls with PC

 

With PerSono Suite Software*

Without PerSono Suite Software

 

 

 

 

 

To place a call

1.

Dial number from the supported

1.

Short press call control button on headset** or

 

 

softphone application***

 

short press base PC talk button

 

 

 

2.

Dial number from softphone application

 

 

 

 

 

To answer a call

1.

Short press call control button on headset or

1.

Short press call control button on headset** or

 

 

short press base PC talk button

 

short press base PC talk button

 

 

 

2.

Answer call using softphone application

 

 

 

 

 

To end a call

1.

Short press call control button on headset or

1.

Short press call control button on headset** or

 

 

short press base PC talk button

 

short press base PC talk button

 

 

 

2.

Hang up call using softphone application

*Assumes use of supported softphone **Assumes your default line is set to PC

*** Automatically bringing up the PC radio link is not supported when placing an outbound call in Microsoft Office Communicator.

Switching Between Desk Phone and

PC Audio

You can switch back and forth between desk phone and PC audio the following ways:

Headset

Base

PerSono Suite

 

 

Software*

Press the volume

Short press (less than

up button (at least

one second) the base

1½ seconds)

talk button of the

until the base talk

device that you want

button indicator

to switch to.

light of the desired

 

device becomes

 

solid green.

 

 

 

Click the active (green) PC or desk phone icon to put it on-hold.Click the other red icon(on-hold)to make it active.

* Desk phone and PC audio links have to be brought up by the headset or base. You cannot initiate an audio link via the Audio

Control Screen in the PerSono Suite software.

Mixing Desk Phone and PC Audio

You can mix desk phone and PC audio the following ways:

Base

PerSono Suite

 

Software*

Simultaneously hold the desk phone and PC talk buttons down (at least 1½ seconds) until both indicator lights become solid green.

Click any red (on-hold)icon to make it active. When all three icons (headset/desk phone/PC) are green and all arrows are green, the audio of the devices are mixed.

* Desk phone and PC audio links have to be brought up by the headset or base. You cannot initiate an audio link via the Audio

Control Screen in the PerSono Suite software.

Plantronics Savi User Guide

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Muting the Headset

You can mute/unmute the headset the following ways:

Headset

Base

PerSono Suite

 

 

Software*

Press the volume down button (at least 1½ seconds) until the base talk button indicator light for the active call becomes solid red.

Short press (less than

Click the green

one second) of a red

headset icon.

desk phone or PC talk

The headset

button on the base will

icon will turn red

unmute the headset.

indicating the

You cannot mute the

headset transmit

headset using the

is muted. Clicking

desk phone or PC talk

the headset icon

buttons.

again will unmute

 

the headset.

* Desk phone and PC audio links have to be brought up by the headset or base. You cannot initiate an audio link via the Audio

Control Screen in the PerSono Suite software.

Subscribing a Master Headset

The headset and base are subscribed to each other at the factory. In the event that you need to subscribe a new master headset

to the base you can do so one of two ways. You can subscribe a master headset to the base with the headset docked (secure subscription) or undocked (over-the-airsubscription). In either case, the system must be idle (not on a call).

Headset Docked

Headset Undocked

Double press the subscription button on the base. The subscription light will flash red and green.

When the subscription light becomes solid green, the headset and base are subscribed to one another.

Double press the subscription button on the base. The subscription light will flash red and green. Press the volume up button on the headset for three seconds until the headset indicator light turns solid green.

When the subscription light on the base becomes solid green, the headset and base are subscribed to one another.

Note If the subscription process times out after two minutes or if the subscription process fails, the subscription light will become solid red for four seconds and then return to its previous state. If this occurs, try tore-subscribethe headset again.

Conferencing In Up to Three Additional Headsets

While on a call you can subscribe up to three additional headsets to your base for conferencing. As you add headsets to the base an additional headset icon will appear in the PerSono Suite software screen with a number from 1 to 3 indicating the number of additional headset subscribed to the base.

Guests may conference in as described below:

1 While you are on a call:

a) Place the guest’s headset into primary user’s charge cradle.

OR

b) Place the guest’s headset intoover-the-airsubscription mode by pushing the headset volume up button for three seconds until the indicator light becomes solid green.

2Short press (less than one second) the subscription button on the base.

The subscription light will flash yellow and green.

3The subscription light will then turn solid yellow and you will hear a tone in the master headset indicating a guest wishes to join the call.

4If you press the call control button on the master headset within five seconds, the guest is joined to the call.

If you do not press the call control button within five seconds, the request to join the call is rejected and the guest will hear an error tone in their headset.

5Guests may leave the conference call by pressing their call control button.

When they do you will hear a single tone in the master headset as each guest leaves the call.

To see how many headsets are subscribed to the base, refer to the lower left corner of the PerSono Suite software screen. The first headset is the master headset and the number inside the next headset is the number of guest headsets subscribed to the base.

The examples below show 1, then 2, then 3, guest headsets subscribed to the base in addition to the master headset.

Plantronics Savi User Guide

15

Setting Default Line to Desk Phone or PC

The Savi Office system ships with the desk phone as the default outbound line. This means any call initiated from the headset with the call control button will open desk phone audio. You can change your default outbound line from the base talk buttons.

While the system is in idle mode, press and hold the PC talk button or the desk phone talk button for three seconds to select that device as your default outbound line. The talk button

indicator light will flash green for four seconds confirming the new setting.

 

Desk Phone

PC Talk Button

Talk Button

Indicator Light

Indicator Light

 

Placing the Headset in Sleep Mode

If you won’t be using the headset for a long duration and the headset will not be in the charge cradle, you can put the headset in sleep mode by pressing the call control button for three seconds while in an idle state. To exit sleep mode, press the headset call control button again for three seconds.

Subscription Button Indicator Light

Master headset subscribed to base

Solid green

 

 

Base in master subscribing mode

Flashes red and green

 

 

Base conferencing in additional guest

Flashes yellow and

headset(s)

green

 

 

Active conference call with guest

Solid yellow

headsets subscribed to base

 

 

 

Toggling On/Off Over-the-AirSubscription

The Savi Office system ships with the over-the-airsubscription enabled. You can toggle on or offover-the-airsubscription using the subscription button on the base. With the master headsetundocked and the system idle, press the subscription button for three seconds. The subscription button will flash green for four seconds ifover-the-airsubscription is on and red for four seconds if off.

Setting the Range

With the master headset docked and the system idle, press the subscription button for three seconds. Both the desk phone and the PC talk buttons will flash green for high range. If you press the subscription button again for three seconds, the talk buttons will flash yellow for medium range. If you press the subscription button again for three seconds, the talk buttons will flash red for low range.

Ending Subscription

If the base is in subscription mode (secure or over-the-air),and you want to end the base from searching for a headset, press the subscription button again. The subscription light will turn solid red for four seconds and then go to it’s previous state.

Desk Phone and PC Talk Buttons

Indicator Lights

No active audio link

Off

 

 

Incoming call

Flashes green

 

 

Active audio link

Solid green

 

 

Master headset muted

Solid red

 

 

Call on-hold

Flashes red

 

 

Seeking Audio Link*

Solid yellow

 

 

*When bringing up a link from the base, the talk button will be solid yellow until a link is established. This could take up to several seconds especially for wideband audio and/or when in moderate to high density environments. If you press the talk button when the indicator light is yellow, it will terminate the search for an audio link.

Plantronics Savi User Guide

16

Talk Time

The Savi WO200 Office system will provide up to 6 hours of talk time. Talk time will be reduced when operating in wideband mode and/or if the headset is used consistently at a far distance from the base.

Desk Phone and PC Talk Buttons “Rules to Live By”

Button (Indicator Light) State

If Button Is Pressed

 

 

Off

Solid green

 

 

Flashing green

Solid green

 

 

Solid green

Off

 

 

Solid red

Solid green

 

 

Flashing red

Solid green

note If in any state, you hold down both the PC and desk phone talk buttons for 1½ seconds both indicator lights will turn solid green and the audio from both devices will be mixed.

Headset Call Control Button Functions

Type of Press

Function

 

 

Short press

Places, answers, or ends calls

 

 

Short press volume up

Increases volume

 

 

Short press volume down

Decreases volume

 

 

While in a link, long press

Switches between desk phone

volume up (at least 1½

and PC audio

seconds)

 

 

 

While in a link, long press

Mutes or unmutes headset

volume down (at least 1½

 

seconds)

 

 

 

While not in a link, long

Places headset in subscription

press volume up (at least 1½

mode

seconds)

 

 

 

While not in a link, long press

Enables and disables headset

volume down (at least 1½

in-useindicator light

seconds)

 

 

 

Headset Indicator Light

Headset Status

Headset Indicator Light

 

 

Headset charging

Off

 

 

Headset fully charged

Off

 

 

Headset in-use

Flashes green

 

 

Subscribing

Solid green

 

 

Toggling On/Off Headset In-UseIndicator Light

If you are not on a call, you can toggle the headset in-useindicator light on and off by pressing the headset volume down button for three seconds.

Headset Tones

Out of Range Warning

If you are on a call and go out of the operating range, you will hear three low tones. You will hear a single mid tone when you are back in range.

If you stay out of range, active calls will be suspended. Calls will be re-establishedupon walking back into range. If you remain out of range for more than 5 minutes the system will drop the call.

If you are not on a call and go out of the operating range and press the call control button, you will hear a single tone for the button press and three low tones for the failure to make a link.

Low Battery Warning

If you are on a call, you will hear a repeating single low tone every 15 seconds indicating the battery is low. You should recharge the headset immediately.

If you are not on a call and press the call control button, you will hear three lows tones indicating the battery is low. You should recharge the headset immediately.

Mute Warning

When mute is activated, you will hear three high tones. These tones will repeat every 15 seconds while mute is active.

When unmuted you will hear three low tones.

Plantronics Savi User Guide

17

8 PerSono Suite Software

It is highly recommended that you install the PerSono Suite software. Though your Savi Office system will operate without the software running it will limit the system’s capabilities.

PerSono Suite software allows you to do the following with your Savi Office system:

Answer/end calls from the PC remotely with the headset

(requires use of supported softphone)

Mute/mix audio paths between the headset/desk phone/PC via a clickable interactive Audio Control Screen

Customize your headset and base settings to your personal preferences

Automatically manage your PC multimedia so you never miss a call

Quickly access links to product support and software/firmware upgrade information

Examples

All devices idle

Active desk phone call, PC idle

Audio Control

When the PerSono Suite software is launched and running the headset icon will appear in the PC tray bar. To bring up the PerSono Suite Software, double-clickthe headset icon. On the left of the screen you will see a menu selection with Audio Control highlighted. In the center is the clickable interactive screen where you can mute/mix the audio paths between the headset/desk phone/PC.

Audio links cannot be initiated or ended via the clickable interactive Call Audio Control Screen. This can only be done by using the headset call control button or the base talk buttons.

Icons and Arrows

Icons

Gray = device idle

Green = device active

Solid red headset = headset transmit muted

Blinking red PC = PC on hold (all audio paths to and from PC are muted)

Blinking red desk phone = desk phone on hold (all audio paths to and from Desk phone are muted)

Arrows

Gray = audio path idle

Green = audio path active

Red = audio path muted

Interactive Rules

The headset, PC and desk phone icons are all clickable.

When you click a green headset icon it will turn red and the headset transmit will be muted. Clicking the red headset icon will turn it back to green and unmute the headset.

When you click a green PC or desk phone icon it will turn red and start to blink, indicating the device has been put on-hold.Clicking a blinking red PC or desk phone icon will turn it back to green, indicating the device is active again.

Active PC call, desk phone on hold

All devices mixed

All devices mixed, headset muted

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18

When you are listening to multimedia through a supported media player on your PC, and there are no calls that are active or onhold, a music note will replace the PC icon.

Active multimedia, desk phone idle

If PerSono Suite software is configured to manage your multimedia automatically when a call comes in, the music note will disappear and then be brought back up once all your calls have ended.

In order to mix multimedia from your PC with an active desk phone call you must follow these steps:

1Start with your active desk phone call.

2Bring up the PC audio link and put your active desk phone call on hold by pressing the PC talk button on the base.

PC Talk Button

3Launch your media player on your PC and start playing multimedia.

4Click on the red desk phone icon to bring the desk phone off hold and your multimedia will now be mixed with your desk phone audio.

Battery Life

At the lower left corner of the screen (and for all software screens), you will see one of the following icons indicating the approximate charge left in the headset battery.

100%

 

 

75%

 

 

 

50%

 

 

25%

 

 

 

 

Less than 5 Mins

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Subscribed Master Headset

The single headset icon next to the battery icon shows the primary headset currently subscribed to the base. Additional headsets can be added for call conferencing. Please refer to Conferencing In Up to Three Additional Headsets on page 15 for more information.

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Softphone Support

For a list softphones supported by PerSono Suite refer to www.plantronics.com/SoftphoneCompatibility. PerSono Suite software supports all the softphones on the list with no additional steps by the user except Skype.

To allow Skype to be a supported softphone in PerSono Suite please follow these steps:

1Ensure PerSono Suite software is running on your PC. You will see a headset icon in the lower right portion of the PC tray bar when PerSono Suite software is running.

2If Skype is running on your PC, Skype will notify you of the event that “PerSonoSuite.exe wants to use Skype”. Go to the “new event” tab located in the upper right of the Skype window and click on the red flag. You then will need to click on the “PerSonoSuite.exe” link to be taken to the “Manage API Access Control” screen.

3The “Manage API Access Control” screen will pop up stating that “Another program is trying to access Skype”. The name of the program will appear as “PerSonoSuite.exe” with the publisher “Plantronics,

Inc.” You must select “Allow this program to use Skype” and click OK.

4To confirm that PerSono Suite is now supporting Skype, go to the “PC Panel” tab in PerSono Suite and ensure that Skype is listed under “Softphones”.

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