Size:
1.72 Mb
Download

Headsets and Amplifier Systems

for the Call Center

Build the right headset systems for your Call Center

Select the headsets and headset amplifiers that meet the needs of your call center agents.

First choose a HEADSET from a wide selection ofindustry-leadingstyles. Then choose theAMPLIFIER to tailor a system to your environment.

Plantronics also offers CORDLESS solutions for the call center manager, where mobility means improved response times and competitive advantage.

Plantronics is the technology leader in communication solutions, providing the industry’s widest choice

of best-in-classproducts. More call centers partner with Plantronics than with anyone else. We make it our business to know your business.

Plantronics is the only company you need for quality, selection and service.

Choose your headset style: over-the-head,over-the-ear,convertible orbehind-the-head…

 

 

Convertible Model

 

 

 

 

 

Over-the-headModels

 

 

Over-the-earModels

 

 

 

 

This innovatively designed convertible headset will

 

 

 

 

Over-the-headstyles provide comfort and stability.

Over-the-earstyling is more discreet and unobtrusive

 

 

satisfy all your agents’ wearing preferences and

 

 

 

 

Available in monaural and binaural models, each

and provides easy on, easy off convenience. Each model

 

 

simplify your inventory management requirements.

 

 

converts for right or left wearing preferences and

converts for right or left wearing preferences and comes

 

 

Converts from over-the-headtoover-the-ear,right

 

 

 

 

comes with a choice of our trademark voice tube

with a choice of our trademark voice tube or noise-

 

 

or left side wearing styles, and is available with our

 

 

or noise-cancelingmicrophone.

canceling microphone.

 

 

 

 

trademark voice tube or noise-cancelingmicrophone.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Encore® Headset

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Family H91(N) / H101(N)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Top-of-the-linemodel offers

 

 

 

 

 

 

Over-the-Head..........convertsto..........Over-the-Ear

 

 

 

 

 

 

 

all-daycomfort and superior

 

 

 

 

 

 

 

 

 

 

 

 

 

 

sound quality. Sound

TriStar®

 

 

 

 

 

DuoProConvertible

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Enhancement System

Headset Family H81(N)

 

 

 

Headset Family H171(N)

 

 

 

 

 

 

(SES®) lets you select bass

 

 

 

 

 

 

 

 

 

Stable, over-the-earheadset design that’s so discreet

 

 

 

Best-in-classversatility, sound

 

 

 

 

 

or treble setting for fuller,

 

 

 

 

 

 

 

 

and comfortable, you’ll forget you’re wearing it.

 

 

 

quality and comfort in one

 

 

 

 

 

richer tone.

 

 

 

 

 

 

 

 

Four user-selectableearbud sizes for customizing fit.

 

 

 

innovative, stylish headset.

 

 

 

 

 

1.76 oz. (51 g) Monaural

 

 

 

 

 

 

 

 

Ultra-lightweight:0.46 oz. (13 g)

 

 

 

Breakthrough ergonomic

 

 

 

 

 

2.68 oz. (76 g) Binaural

 

 

 

 

 

 

 

 

 

 

Quick Reference

 

 

 

design and rugged durability

 

 

Supra® Headset

 

 

 

 

 

 

 

 

combine for the most

 

 

 

 

 

 

 

 

 

 

 

 

demanding, extended use.

 

 

Family H51(N) / H61(N)

 

 

 

 

 

 

 

0.67 oz. (19 g) Over-the-ear

 

 

The most popular

 

 

 

 

 

 

 

 

1.34 oz. (38 g) Over-the-head

 

 

lightweight headset

 

 

 

 

 

 

 

New! DuoPro

 

 

 

 

in the world, Supra

 

 

 

Mirage®

 

 

 

 

 

 

 

 

comes with fully

 

 

 

Headset Family H41(N)

 

 

Behind-the-headHeadset

 

 

 

 

adjustable headband

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

H181(N)

 

 

 

 

 

 

for extended-wearuse.

 

 

All-day,easy-on,easy-offcomfort and con-

 

 

DuoPro sound quality and comfort

 

 

 

 

1.37 oz. (39 g) Monaural

 

 

venience, ideal for intermittent calls while

 

 

 

 

 

 

 

 

multitasking. External receiver rests lightly

 

 

in a stylish behind-the-headdesign.

Behind-

 

 

2.08 oz. (59 g) Binaural

 

 

 

 

 

 

 

 

against the outside of the ear.

 

 

1.13 oz. (32 g)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

the-Head

 

 

 

 

 

 

 

 

 

 

 

NEW!

 

 

 

 

 

 

 

 

0.67 oz. (19 g)

Headset Selection Guide

model

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

All headsets are available in H-Seriesand Polarisdirect-connectmodels.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

DuoPro

Encore

Supra

TriStar

Mirage

Benefit

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Switch between over-the-headandover-the-earstyles

 

 

 

 

Ear

 

 

 

 

 

Over-the-eardesigns are more discreet and unobtrusive

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Head

 

 

 

 

 

Over-the-headdesigns are more stable

 

 

 

 

Head

 

 

 

 

 

 

 

Behind-the-headdesigns are stable and discreet

 

 

 

 

 

 

and office environment:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Over-the-earstyle is easy to put on and take off.

 

 

 

 

 

 

time

 

 

 

Designed for maximum all-daycomfort

 

 

 

 

 

 

calls

 

 

 

Monaural models let you hear background voices

 

Turn over

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

calls

 

 

 

 

 

 

Binaural models cut out distracting background noises

 

 

 

 

 

 

 

 

 

 

 

for headset

 

 

 

levels

 

 

 

Voice tube models offer easy positioning, great sound

 

 

 

 

 

 

 

 

 

Noise-cancelingmodels reduce background noise

 

AMPLIFIERS

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Sound Enhancement System (SES) for full, rich tone

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

more

 

 

 

 

 

 

 

 

Industry-leadingsupport and2-yearwarranty

 

 

 

 

 

 

 

 

 

 

 

 

over

choices

Headsets and Amplifier Systems

for the Call Center

Headset

Amplifiers

and

Complete Headset

Telephones

…then choose an amplifier to connect your headset to your agent’s telephone.

All Plantronics amplifiers deliver our unique Call Clarityand SoundGuard® Plustechnologies to improve voice quality and maintain sound at a comfortable level.

Headset Amplifier Models

M12 VistaTelephone Headset Amplifier

This compact universal amplifier sets the industry standard and connects Plantronics headsets to nearly all call center telephones.

Easy-to-usebutton controls for headset and handset selection, volume and mute.

MX10 Headset SwitcherAdapter

Connects a single headset to a telephone and PC, making it ideal for computer-basedtraining. Enables advanced features like music on hold and call recording. Separate controls adjust incoming and outgoing volume.

SQD Amplifier

The Switching Quick Disconnect Amplifier is RNA*enabled, to eliminate missed calls and improve customer satisfaction.

Dual headset port provides improved training and supervisory capability. Optional knee well mount for cord and desktop management.

*Representative Not Available

P10 Plug Prong Adapter

The P10 plug prong adapter is designed for use with specific PBX and call center systems. Features adjustable volume control, and compatible with most ACD systems.

DA50 USB-to-HeadsetAdapter

Bring the quality and comfort of Plantronics call center headsets to VoIP softphones. The DA50 USB-to-headsetadapter features Digital Signal Processing (DSP) technology and includes Plantronics’ exclusive PerSono Prosoftware to optimize the audio qualities of your agents’ headsets for enhanced communications with your customers.

Direct-ConnectHeadset Solutions

Many call centers have stations with headset-readytelephones and agent consoles. Plantronics has partnered with leading telephone manufacturers to provide the followingdirect-connectsolutions, with no additional amplifier required:

Polarisdirect-connectheadsets, a complete solution for headsetready telephones.

Adapter cables to connect your existing Plantronics H-Seriesheadsets directly toheadset-readyphones.

A20 Telephone Headset Amplifier

and Accessory Deck

A unique and efficient under-the-telephonedesign streamlines your agents’ workspace and provides a host of added features, including amplifier,in-useindicator, headset stand and cord management.

Seamless telephone integration with audible visual cues for outgoing volume, tone control and mute. Add one-touch,call-answeringconvenience with the optional HL10 telephone handset lifter.

Shown with HL10. Telephone not included.

HL10 Handset Lifter (Accessory for A20 and CA10)

This must-haveaccessory, featuring remote ring detection, adds remote call answer and end capability to CA10 cordless systems, andone-touchcall-answeringconvenience to A20 corded desktop systems. Stylish design fits discreetly under your telephone handset.

 

 

 

Quick

 

complete telephone dial-pad.A

900MHz

 

CA10 Cordless Telephone

 

 

Headset Amplifier

 

cordless

Perfect for the call center supervisor or mobile agent who must be on call from anywhere on the floor. Using a 900 MHz design, the CA10 connects to your corded business telephones and the compact remote delivers range of up to 150 feet. Add and optional HL10 handset lifter for remote call answering and ending.

Headset Telephone

T10H Headset Telephone

This analog amplifier features a

terminal is available, and it can be used with all Plantronics call center headsets. Includes in-useindicator and headset stand.

© 2002 Plantronics, Inc. All rights reserved. Plantronics, the logo design, Plantronics and the logo design combined, AttiTube, Call Clarity, DuoPro, Encore, Headset Switcher, Mirage, PerSono Pro, Polaris, Quick Disconnect, SES, SoundGuard Plus, Supra, TriStar, Vista, the voice tube clear color trade dress and shape trade dress are trademarks or registered trademarks of Plantronics, Inc.

Printed 7/1/02 ST 207

Reference