Plantronics H51(N), H101(N), H41(N), H91(N), H61(N), H81(N), H171-N, H181(N) User Manual

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Headsets and Amplifier Systems

for the Call Center

Build the right headset systems for your Call Center

Select the headsets and headset amplifiers that meet the needs of your call center agents.

First choose a HEADSET from a wide selection of industry-leading styles. Then choose the AMPLIFIER to tailor a system to your environment.

Plantronics also offers CORDLESS solutions for the call center manager, where mobility means improved response times and competitive advantage.

Plantronics is the technology leader in communication solutions, providing the industry’s widest choice

of best-in-class products. More call centers partner with Plantronics than with anyone else. We make it our business to know your business.

Plantronics is the only company you need for quality, selection and service.

Choose your headset style: over-the-head, over-the-ear, convertible or behind-the-head…



Convertible Model






Over-the-head Models



Over-the-ear Models





This innovatively designed convertible headset will





Over-the-head styles provide comfort and stability.

Over-the-ear styling is more discreet and unobtrusive



satisfy all your agents’ wearing preferences and





Available in monaural and binaural models, each

and provides easy on, easy off convenience. Each model



simplify your inventory management requirements.



converts for right or left wearing preferences and

converts for right or left wearing preferences and comes



Converts from over-the-head to over-the-ear, right





comes with a choice of our trademark voice tube

with a choice of our trademark voice tube or noise-



or left side wearing styles, and is available with our



or noise-canceling microphone.

canceling microphone.





trademark voice tube or noise-canceling microphone.

























Encore® Headset

















Family H91(N) / H101(N)

















Top-of-the-line model offers







Over-the-Head..........converts to..........Over-the-Ear








all-day comfort and superior















sound quality. Sound

























Enhancement System

Headset Family H81(N)




Headset Family H171(N)







(SES®) lets you select bass










Stable, over-the-ear headset design that’s so discreet




Best-in-class versatility, sound






or treble setting for fuller,









and comfortable, you’ll forget you’re wearing it.




quality and comfort in one






richer tone.









Four user-selectable earbud sizes for customizing fit.




innovative, stylish headset.






1.76 oz. (51 g) Monaural









Ultra-lightweight: 0.46 oz. (13 g)




Breakthrough ergonomic






2.68 oz. (76 g) Binaural











Quick Reference




design and rugged durability



Supra® Headset









combine for the most













demanding, extended use.



Family H51(N) / H61(N)








0.67 oz. (19 g) Over-the-ear



The most popular









1.34 oz. (38 g) Over-the-head



lightweight headset








New! DuoPro





in the world, Supra













comes with fully




Headset Family H41(N)



Behind-the-head Headset





adjustable headband
























for extended-wear use.



All-day, easy-on, easy-off comfort and con-



DuoPro sound quality and comfort





1.37 oz. (39 g) Monaural



venience, ideal for intermittent calls while









multitasking. External receiver rests lightly



in a stylish behind-the-head design.




2.08 oz. (59 g) Binaural









against the outside of the ear.



1.13 oz. (32 g)




































0.67 oz. (19 g)

Headset Selection Guide
























All headsets are available in H-Series and Polarisdirect-connect models.





































































Switch between over-the-head and over-the-ear styles











Over-the-ear designs are more discreet and unobtrusive

























Over-the-head designs are more stable













Behind-the-head designs are stable and discreet







and office environment:































Over-the-ear style is easy to put on and take off.











Designed for maximum all-day comfort











Monaural models let you hear background voices


Turn over























Binaural models cut out distracting background noises












for headset








Voice tube models offer easy positioning, great sound










Noise-canceling models reduce background noise



























Sound Enhancement System (SES) for full, rich tone

























Industry-leading support and 2-year warranty















Headsets and Amplifier Systems

for the Call Center




Complete Headset


…then choose an amplifier to connect your headset to your agent’s telephone.

All Plantronics amplifiers deliver our unique Call Clarityand SoundGuard® Plustechnologies to improve voice quality and maintain sound at a comfortable level.

Headset Amplifier Models

M12 VistaTelephone Headset Amplifier

This compact universal amplifier sets the industry standard and connects Plantronics headsets to nearly all call center telephones.

Easy-to-use button controls for headset and handset selection, volume and mute.

MX10 Headset SwitcherAdapter

Connects a single headset to a telephone and PC, making it ideal for computer-based training. Enables advanced features like music on hold and call recording. Separate controls adjust incoming and outgoing volume.

SQD Amplifier

The Switching Quick Disconnect Amplifier is RNA*enabled, to eliminate missed calls and improve customer satisfaction.

Dual headset port provides improved training and supervisory capability. Optional knee well mount for cord and desktop management.

*Representative Not Available

P10 Plug Prong Adapter

The P10 plug prong adapter is designed for use with specific PBX and call center systems. Features adjustable volume control, and compatible with most ACD systems.

DA50 USB-to-Headset Adapter

Bring the quality and comfort of Plantronics call center headsets to VoIP softphones. The DA50 USB-to-headset adapter features Digital Signal Processing (DSP) technology and includes Plantronics’ exclusive PerSono Prosoftware to optimize the audio qualities of your agents’ headsets for enhanced communications with your customers.

Direct-Connect Headset Solutions

Many call centers have stations with headset-ready telephones and agent consoles. Plantronics has partnered with leading telephone manufacturers to provide the following direct-connect solutions, with no additional amplifier required:

Polarisdirect-connect headsets, a complete solution for headsetready telephones.

Adapter cables to connect your existing Plantronics H-Series headsets directly to headset-ready phones.

A20 Telephone Headset Amplifier

and Accessory Deck

A unique and efficient under-the-telephone design streamlines your agents’ workspace and provides a host of added features, including amplifier, in-use indicator, headset stand and cord management.

Seamless telephone integration with audible visual cues for outgoing volume, tone control and mute. Add one-touch, call-answering convenience with the optional HL10 telephone handset lifter.

Shown with HL10. Telephone not included.

HL10 Handset Lifter (Accessory for A20 and CA10)

This must-have accessory, featuring remote ring detection, adds remote call answer and end capability to CA10 cordless systems, and one-touch call-answering convenience to A20 corded desktop systems. Stylish design fits discreetly under your telephone handset.






complete telephone dial-pad. A



CA10 Cordless Telephone



Headset Amplifier



Perfect for the call center supervisor or mobile agent who must be on call from anywhere on the floor. Using a 900 MHz design, the CA10 connects to your corded business telephones and the compact remote delivers range of up to 150 feet. Add and optional HL10 handset lifter for remote call answering and ending.

Headset Telephone

T10H Headset Telephone

This analog amplifier features a

terminal is available, and it can be used with all Plantronics call center headsets. Includes in-use indicator and headset stand.

© 2002 Plantronics, Inc. All rights reserved. Plantronics, the logo design, Plantronics and the logo design combined, AttiTube, Call Clarity, DuoPro, Encore, Headset Switcher, Mirage, PerSono Pro, Polaris, Quick Disconnect, SES, SoundGuard Plus, Supra, TriStar, Vista, the voice tube clear color trade dress and shape trade dress are trademarks or registered trademarks of Plantronics, Inc.

Printed 7/1/02 ST 207