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CS50-USB&CS60-USBDECT™ WIRELESS HEADSET SYSTEM

User Guide

DIAGRAMS

HEADSET

FIG.1

 

4

 

5

 

 

 

2

 

 

 

 

 

 

3

7

6

 

1

BASE UNIT

 

 

POWER SUPPLY

FIG.2

 

17

FIG.2.1

 

 

 

8

16

14

 

15

FIG.3

13

12

 

11

10

18

9

1

DIAGRAMS

EARLOOP

FIG.3.1

HEADBAND Available as an accessory.

FIG.3.2

2

DIAGRAMS

NECKBAND Available only as an accessory.

FIG.3.3

3

DIAGRAMS

LISTEN VOLUME ADJUST

MUTE FEATURE

FIG.4.1

FIG.4.2

INSTALLING A REPLACEMENT BATTERY

FIG.5

4

WELCOME

CS50-USB/CS60-USB

Wireless Headset

System User Guide.

Thank you for selecting the CS50-

USB/CS60-USBWireless Headset

System from Plantronics.

The CS50-USB/CS60-USBo ers wireless,hands-freeheadset convenience and long range workspace mobility.

This user guide provides instructions on the installation and usage of your system.

For safety and regulatory information, please refer to the separate "Important Safety Information" booklet. Detailed technical information and a copy of the Declaration

of Conformity can be found at www.plantronics.com/ documentation

www.headsets.com

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USAGE INSTRUCTIONS

DIAGRAM KEY

HEADSET

DESK CHARGER

1

Microphone

8

AC Power Adapter

2

Speaker

9

AC Power Adapter Port

3

Talk Button

10

Headset Docking Cradle

4

Volume/Mute Control

11

Charge Contacts

5

On-lineIndicator

12

Status Indicator

6

Charge Contacts

13

Charge Indicator

7

Battery Door

14

Stand

 

 

15

Stand Pegs

 

 

16

Ringer Switch On/Off

 

 

17

USB Connector

 

 

18

Subscription button access hole

 

 

 

(paperclip required)

1. GETTING STARTED

To use your Plantronics CS50-USB/CS60-USBHeadset System, please follow these simple steps:

1.Install the hardware.

2.Install the software.

3.Charge your headset battery.

4.Choose your headset wearing style.

5.Carry out the initial set-up

INSTALLING THE CS50-USB/CS60-USBBASE UNIT

To install the base-unit,attach the stand by inserting the Stand Pegs into the locating holes on the underside of the base unit. Connect to the USB connector shown in Fig. 2 on page 1 to a free USB port on your computer. A USB hub can be used but you should ensure it can supply sufficient power (250mA) to charge the headset. This will create the finished assembly (refer to Fig.3, page 1). Alternatively, the Velcro strips included can be used to attach the base unit to a PC monitor. The optional AC Power Adapter can be installed as shown in Fig. 2.1

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INSTALLING THE PerSonoCall SOFTWARE

To install the software, insert the CD supplied with CS50-USB/CS60-USB.If the CD does not autoplay, then use Windows Explorer to find the file called install.bat, doubleclick on it and then follow the instructionson-screen.

CHARGE YOUR HEADSET BATTERY

To charge the headset battery, place the headset into the DOCKING CRADLE. During To charge the headset battery, place the headset into the DOCKING CRADLE. During charging the CHARGE indicator (13) will be illuminated. When the headset is fully charged, the CHARGE indicator (13) will extinguish.

The headset must be charged for a minimum of 1 hour prior to use – 3 hours to fully charge.

CHOOSE YOUR HEADSET WEARING STYLE

The CS50-USB/CS60-USBis provided with a choice of wearing styles. A neckband is also available as an accessory. Refer to Fig. 3 on pages 2 and 3 for instructions on how to connect and adjust your choice of wearing style.

INITIAL SET-UP

RINGER

The CS50-USB/CS60-USBincludes a ringer in the base to ensure that if you are not

wearing the headset then you can still receive notification of an incoming call. The

feature is disabled when the Ringer switch (16) is in the up position (as shown) or

enabled when the switch is in the down position.

COMPUTER AUDIO & VOICE DEVICES

When the CS50-USB/CS60-USBis installed, it will set itself as the default voice device in your computer. You can set your preferences manually in Windows ™ through the Sounds and Audio Devices option in Control Panel.

SOFTPHONE

In addition to setting up the CS50-USB/CS60-USBthrough your computer operating system, your softphone may require you to choose which audio device you wish to use and carry out a short test to match this device to the softphone. It may also enable you to choose which device indicates an incoming call. Please refer to your softphone documentation to determine how to do this.

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2. USING YOUR HEADSET

PERSONOCALL SOFTWARE

BASIC OPTIONS TAB

SELECT SOFTPHONES

Check the box or boxes of the softphones (installed during setup) you want the headset to work with. If you change the softphone you use, or add an additional one, then you can change the softphones selectable by running “Install” again from the PerSonoCall software CD.

LAUNCH PERSONOCALL WHENEVER WINDOWS™ STARTS

Check this box to automatically launch the PerSonoCall application whenever you start your computer. PerSonoCall software must be activated to enable the remote ring detection and answer/end capabilities with supported softphones.

ENABLE HEADSET ONLY FOR PHONE CALLS

Check this box to conserve headset battery power by turning off the headset radio when no softphone call is active. The radio link is automatically re-activatedwhen a softphone call is activated. When this box is checked, your headset only functions for phone calls. If you still want to use the headset to listen to audio files such as mp3, you should not check this box.

SMART BUTTON

Check this box to launch the application of your choice by pressing the mute button for longer than 2 seconds. Application executables to be launched can be selected via the browse button. (For example… launch your softphone application)

CURRENT STATUS TAB

HEADSET STATUS

ATTACHED TO HEADSET

Headset detected in USB port.

USB FIRMWARE VERSION

Factory installed firmware revision. May be required for technical assistance.

BASE FIRMWARE VERSION

Factory installed firmware revision. May be required for technical assistance.

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REMOTE FIRMWARE VERSION

Factory installed firmware revision. May be required for technical assistance.

HEADSET INDICATORS

RADIO LINK

Communication between base and headset when checked.

SMART BUTTON

Headset Smart (long press of Mute button) button has been pressed when checked.

TALK BUTTON

Headset talk button has been pressed when checked.

FLASH BUTTON

Headset Flash (long press of volume up or down button) button has been pressed when checked.

MUTE BUTTON

Headset mute button has been selected when checked.

SOFTPHONE STATUS

AVAILABLE PHONE LINES

Shows the phone lines currently active from the softphone(s) selected at install or from the basic options tab.

CALL STATUS

ACTIVE

Number of current active calls.

RINGING

Number current ringing calls.

ON HOLD

Number of current calls on hold.

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COMPLETED

Number of calls made.

OUTGOING LINE

If you have multiple softphone line options you can select which line is activated when you press the headset talk button for an outbound call. Select preferred outgoing line connection by highlighting your selection from the “available phone lines” box, then clicking the “Set as outgoing line” box. This feature is not available with all softphones.

TRAY BAR ICON STATUS

:No headset detected

:Headset detected, no radio link to base station

:Headset detected, and radio link to base station active

TEST CALL

Make a test call to a colleague. Adjust the listen volume and speak volume as described in the next section to ensure a comfortable level for you and your listener.

ADJUSTING THE LISTEN VOLUME (HOW OTHERS SOUND TO YOU)

Refer to .Fig. 4.1 on page 4.

Adjust the listen volume of the softphone (Please refer to the softphone user documentation for details on how to do this)

Adjust the listen volume of the audio device on the computer. For Windows™ this is available through the Sound and Audio Device section on the control panel.

Adjust the CS50-USB/CS60-USBusing the Volume Control (4)

Important: Too high a Listen Volume can cause audio problems. The recommendedset-upis to keep the listen volume level on the softphone tomid-rangeand use theCS50-USB/CS60-USBlisten volume control to give you the correct volume for calls.

ADJUSTING THE SPEAK VOLUME (HOW YOU SOUND TO OTHERS)

Adjust the speak volume of the softphone (Please refer to the softphone user documentation for details on how to do this)

Adjust the speak volume of the audio device on the computer For Windows™ this is available through the Sound and Audio Device section on the control panel.

Important: Too high a Speak Volume can cause audio problems. The recommendedset-upis to set the speak volume level on the softphone during installation and then keep it at a constant level.

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MUTE YOUR VOICE

The mute feature, when activated, allows you to hear the person you are calling, but they cannot hear you. To mute a call press and release the Volume/Mute control (4). When mute is enabled, the headset sounds two short tones every 15 seconds. In addition, the Status indicator (12) will flash rapidly. To de-activatemute, press and release the Volume/Mute control (4) again.

3. AUDIBLE WARNINGS

The headset provides status information and signals a warning by sounding beeps as

described below:

OUT OF RANGE WARNING

As you walk away from the base unit you will eventually reach the system operating range limit. When in use, a warning alert of two beeps will sound in the headset shortly before you meet the range limit. On hearing this alert you should walk closer to the base unit to ensure call quality is maintained. If you ignore this alert and walk out of range, a triple beep will sound in the headset and any active call will be suspended. On returning within range, a single beep will sound and the call will be re-established.If you remain out of range for more than 15 minutes the system will drop the call permanently. If using a compatible softphone the call will be terminated.

MUTE WARNING

If the mute button has been pressed, a double beep will sound every 15 seconds. This will continue to sound until the call is terminated, or the mute button is pressed again.

LOW BATTERY WARNING

When the headset battery is running low (approximately 5 minutes talk time remaining), an audible warning will be heard through the headset as a single beep repeating every 10 seconds. Soon after hearing this warning, you should recharge the headset.

HEADSET NOT PAIRED WITH THE BASE

If a headset is not correctly subscribed to a base unit, a warning alert of three beeps will sound when the talk button is pressed, and no link will be made between the headset and the base unit. This beep will continue to be heard when the button is pressed until the headset is subscribed to the base unit. To do this, follow the procedure in section 7.

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4. REPLACING THE BATTERY

Should it be necessary to replace the headset battery at anytime please refer to Fig. 5 on page 4.

5. . USING YOUR CS50-USB/CS60-USBHEADSET

PLACING A CALL USING YOUR HEADSET

To place a call using the headset, remove headset from cradle and dial or connect to another user in the normal way. To end the call, replace the headset in the charging cradle or press the Talk button (3).

If you have selected an outgoing line in the PerSonoCall software, by pressing the Talk button (3) on the headset you will hear dial tone. You can then dial in the normal way.

Tip: By returning to standby mode after completing your call, you will conserve the headset battery power and extend the remaining available talktime. You can achieve this by pressing the Talk Button (3) for more than 2 seconds immediately on conclusion of the call.

RECEIVING A CALL USING YOUR HEADSET

If the headset is in the charging cradle when the softphone rings, remove the headset to answer the call. To end the call, replace the headset in the charging cradle or press the Talk button (3).

If the headset is not in the charging cradle when the softphone rings, press the Talk button (3) to answer the call. To end the call, replace the headset in the charging cradle or press the Talk button (3).

Tip: By returning to standby mode after completing your call, you will conserve the headset battery power and extend the remaining available talktime. You can achieve this by pressing the Talk Button (3) immediately on conclusion of the call.

SWITCHING BETWEEN CALLS USING THE HEADSET

Some softphones support a feature known as ‘flash’. This allows you to place the current call on or off hold, or to toggle between different calls. You can access the flash feature by pressing and holding the Volume up/down (4) on the headset for greater than 2 seconds.

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If you have an active call on a softphone that supports flash, and wish to place it on hold, press flash. To retrieve it from hold, press flash again.

If you have an active call on a softphone that supports flash, and another call comes in, press the flash button to place your current call on hold and automatically answer the second call.

ωI If you want to end the second call, press the Talk Button (3) in the normal way, this will finish the second call and automatically switch back to the first call. To end this call, press the Talk Button (3) in the normal way.

ωIf you wish to end the first call and continue with the second call, press flash to place the second call on hold and automatically switch to the first call. Press the Talk Button (3) in the normal way, this will finish the first call and automatically switch back to the second call. To end this call, press the Talk Button (3) in the nor mal way.

RECHARGING THE HEADSET

To recharge the headset, place it into the Headset Docking Cradle (10) in the base unit. During charging, the Charge Indicator (13) on the base unit will brighten. When the headset is fully charged, the Charge Indicator (13) on the base unit will extinguish. A completely depleted headset requires a minimum charge time of 1hr before it should be used and 3 hours to fully charge.

6. TRAVELLING WITH YOUR CS50-USB /60-USBHEADSET

If you take your CS50-USB/CS60-USBheadset onto a plane, you must disconnect the battery (using the procedure in Figure 5) before boarding. It can be reconnected when you leave the plane.

7. TROUBLESHOOTING

PROBLEM

My headset stops responding to button presses.

Possible Cause

Solution

Headset requires reset

Unplug and re-connectthe USB connector

 

and optional power supply. Remove and re-

 

install the battery (see Fig.5 on page 4).

Headset has a flat battery

Ensure your battery is fully charged. If you

 

are using a laptop that regularly goes into

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standby or hibernation, an optional AC power supply is provided to ensure the headset can be continuously charged

PROBLEM

My headset does not work with my softphone.

Possible Cause

Solution

Incorrect softphone selected

Ensure you have selected the softphone you

 

are using through the software. If the

 

softphone you are using does not appear

 

on the list, please check

 

www.plantronics.com for software updates

Headset has a flat battery

Ensure your battery is fully charged. If you

 

are using a laptop that regularly goes into

 

standby or hibernation, the AC power

 

supply is available to ensure the headset

 

can be continuously charged

CS50/CS60-USBnot set as the voice device

Use the audio settings on the computer or CS50-USB/CS60-USBis the softphone to ensure that the device used for voice.

PROBLEM

I plugged everything in but the lights won’t come on.

Possible Cause

Solution

Computer not turned on

Check that the computer is turned on and not

 

in standby or hibernation mode.

Insufficient power from USB port

If using a USB hub, check that the AC power

 

supply is correctly connected and that the hub

 

can supply 250mA to charge the headset.

PROBLEM

 

I cannot hear caller / dial tone.

 

Possible Cause

Solution

Too far away from base

Ensure you are within range of the base

Listen volume too quiet

Adjust the Listen Volume Control on the

 

headset, softphone and PC audio control.

 

Ensure the headset speaker is positioned

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snugly over your ear

 

Incorrect softphone model selected

Ensure you have selected the correct soft

 

 

phone model through the software

 

Headset has flat battery

Recharge the battery by placing the headset

 

 

in the Headset Docking Cradle.

 

PROBLEM

 

 

 

Callers cannot hear me.

 

 

 

Possible Cause

Solution

 

Mute is selected

Press the mute button once. The audible

 

 

mute indicator should then stop beeping.

 

Headset microphone boom aligned

Align the headset boom

 

incorrectly

with your mouth

 

Speak volume is too low

Increase the speak volume on your soft

 

 

phone until you can be heard by callers. If

 

 

the volume is still too low, increase the

 

 

microphone level on your computer.

 

PROBLEM

 

 

 

Receive sounds distorted.

 

 

 

Possible Cause

Solution

 

Listen volume too high

Lower the receive volume on your

 

 

softphone until the distortion disappears.

 

 

If the distortion is still present, lower the

 

 

listen volume control on the computer.

 

PROBLEM

 

 

I can hear too much background conversation, noise or sidetone.

Possible Cause

Solution

Speak volume is too high

Lower the speak volume on your softphone

 

until the noise or sidetone disappears. If the

 

noise or sidetone is still present, lower the

 

microphone volume control on the computer.

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PROBLEM

Sudden loss of audio, continuous noise or distorted audio on receive.

Possible Cause

Solution

Software reset required

Unplug and re-connectthe USB connector

 

and optional power supply

 

Remove and re-installthe battery pack (see

 

Fig.5 on page 4).

PROBLEM

The headset I was using to listen to music does not work any more

Possible Cause

Solution

CS50-USB/CS60-USBis set as

Use the audio settings on the computer

the default audio device

or on the softphone to ensure that CS50-

 

USB/CS60-USBis the device used for voice.

 

Either the computer soundcard or the head

 

set you previously used for music should be

 

set as the audio device

PROBLEM

Battery talktime performance is significantly degraded even after a full recharge.

Possible Cause

Solution

Battery approaching end of life.

Replace with a new battery pack. Refer to

 

the diagrams on page 4.

SUBSCRIPTION

The Headset and Base Unit are supplied subscribed to each other. However if you wish to use a replacement headset with the base unit then the units must be re-subscribedas follows:

1.Return the headset to the Headset Docking Cradle (10).

2.Use a paperclip to press and hold the Subscription Button through the access hole (18) on the base unit for a minimum of 5 seconds. The Status Indicator (12) will then flash.

3.Press and hold the Headset Mute Switch (4) for a minimum of 5 seconds. The On-lineIndicator (5) will then illuminate.

4.Subscription completion is indicated when the Status Indicator (12) is fully illuminated and the On-lineIndicator (5) is extinguished.

5.If subscription fails within 2 minutes the headset will return to the un-subscribedstate.

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8. MAINTENANCE HINTS

1.Unplug the unit from the computer and the AC Power Adapter from the power source before cleaning.

2.To clean the headset, remove the headset from the attachment and wipe clean.

3.Clean the equipment with a damp (not wet) cloth.

4.Do not use solvents or other cleaning agents.

9. OPTIONAL PARTS & ACCESSORIES

There are a range of Plantronics accessories designed to enhance the functionality of your CS50-USB/CS60-USBWireless Headset System. Please contact your Plantronics Supplier for further details.

1.Battery

2.Battery Door

3.Earloops (pack of 4)

4.Over-the-HeadBand + Tripods + Cushion

5.Uniband + Cushion

6.Spare CS50-USB/CS60-USBHeadset

7.Spare neckband

8.Spare headband

9.Spare tripods

WARRANTY AND SERVICE

Plantronics guarantees the satisfactory condition of the equipment with regard to manufacturing and material defects for 2 years from the date of purchase. (Please retain the original receipt).

This product should be installed and used in accordance with the instructions detailed in this user guide, and serviced at an approved Plantronics Service Centre. Failure to comply with these conditions may render the warranty void.

This does not affect your statutory rights.

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FCC REGISTRATION INFORMATION

FCC REQUIREMENTS—PART15

This device complies with Part 15 of the FCC Rules. Operation is subject to the

following two conditions:

1.This device may not cause harmful interference, and

2.This device must accept any interference received, including interference that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency

energy and, if not installed and used in accordance with the instructions, may

cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception which can be determined by turning the radio or television off and on,

the user is encouraged to try to correct interference by one or more of the following measures:

1.Reorient or relocate the receiving antenna.

2.Increase the separation between the equipment and receiver.

3.Connect the equipment into an outlet on another circuit.

4.Consult the dealer or an experienced radio/TV technician for help. The FCC Want You To Know

Changes or modifications to this product not expressly approved by Plantronics, or operation of this product in any way other than as detailed by the owner’s manual, could void your authority to operate this product.

FCC Requirements—Part68

This equipment complies with Part 68 of the FCC Rules. The FCC Part 68 Label is located on the bottom of the unit. This label contains the FCC Registration Number and Ringer Equivalence Number (REN) for this equipment. If requested this information must be provided to your telephone company.

The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of those devices ring when your telephone number is called. In most, but not all areas, the sum of the RENs of all devices connected to one line should not exceed five (5.0). To be certain of the number of devices you

18

may connect to your line, as determined by the REN, you should contact your local telephone company to determine the maximum REN for your calling area.

Connection to the telephone network should be made by using standard modular telephone jacks, type RJ11. The plug and/or jacks used must comply with FCC Part 68 rules. If this telephone equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

The telephone company may make changes in it's facilities, equipment, operations or procedures that could affect the proper functioning of your equipment If they do, you will be notified in advance in order for you to make necessary modifications to maintain uninterrupted service.

NOTE: If your home has specially wired alarm equipment connected to the telephone line, be sure that installing the system does not disable your alarm equipment. If you have questions about what will disable your alarm equipment, contact your telephone company or a qualified installer.

Industry Canada Notice

TERMINAL EQUIPMENT

NOTICE: This equipment meets the applicable Industry Canada Terminal

Equipment Technical Specifications. This is confirmed by the registration number.

The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment.

NOTICE: The Ringer Equivalence Number (REN) for this terminal equipment is marked on the equipment itself. The REN assigned to each terminal equipment provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed five.

RADIO EQUIPMENT

The term “IC:” before the radio certification number only signifies that Industry Canada technical specifications were met.

Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. “Privacy of communications may not be ensured when using this telephone”.

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