Panasonic KX-TDA50 User Manual

Feature Manual

Hybrid IP-PBX

KX-TDA50/KX-TDA100

Model No. KX-TDA200/KX-TDA600

Thank you for purchasing a Panasonic Hybrid IP-PBX.

Please read this manual carefully before using this product and save this manual for future use.

KX-TDA50: PSMPR Software File Version 5.0000 or later KX-TDA100/KX-TDA200: PMPR Software File Version 5.0000 or later KX-TDA600: PLMPR Software File Version 5.0000 or later

Document Version: 2008-11

Introduction

Introduction

About the Feature Manual

The Feature Manual is designed to serve as an overall reference describing the features of the Panasonic Hybrid IP-PBX. It explains what the PBX can do, as well as how to obtain the most of its many features and facilities.

The Feature Manual is divided into the following sections:

Sections 1 to 20, Features and Configurations

Describes the call handling, system configuration and administration features of the PBX.

Section 21, Appendix

Provides tables listing capacity of system resources, exclusive features for each PBX model, tone and ring tone tables, and the revision history of this Feature Manual.

Index

An alphabetical listing of features and terms, as well as the page numbers of related sections.

References Found in the Feature Manual

Installation Manual References

The PBX Installation Manual provides instructions detailing the installation and maintenance of the PBX. Sections from the Installation Manual are listed throughout the Feature Manual for your reference.

PC Programming Manual References

Commonly used settings can be programmed using the Maintenance Console (® 13.1.6 PC Programming). These PC programming items are noted throughout the Feature Manual for your reference by title and System Menu number.

PT Programming Manual References

Commonly used settings can be programmed using a display PT (® 13.1.28 PT Programming). These PT programming items are noted throughout the Feature Manual for your reference by title and program number.

Feature Manual References

Related sections of the Feature Manual are listed for your reference.

Operating Manual References

The PBX Operating Manual describes how users can access commonly used PBX features and functions with their proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS Consoles. Sections from the Operating Manual are listed throughout the Feature Manual for your reference.

Links to Other Pages and Manuals

If viewing this Feature Manual with a PC, certain items are linked to different sections of the Feature Manual and other PBX manuals. Click on a link to jump to that section.

Linked items include:

•Installation Manual References

•Feature Manual References

•Operating Manual References

•PT Programming References

•PC Programming References

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Introduction

Abbreviations

There are many abbreviations used in this manual (e.g., "PT", for proprietary telephone). Please refer to the list in the next section for the meaning of each abbreviation.

Note

•The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of this manual. To confirm the software version of your PBX, see 2.7.1 Frequently Asked Questions (FAQ) in the FAQ of the PC Programming Manual, or [190] Main Processing (MPR) Software Version Reference in the PT Programming Manual.

•Some optional service cards, PTs, and features are not available in some areas. In the same respect, some optional service cards and features are available exclusively for the KX-TDA50, KX-TDA100, KX-TDA200, or KX-TDA600. Please consult your certified Panasonic dealer for more information.

®21.2 Exclusive Features Table

•Product specifications are subject to change without notice. In some cases, additional information, including updates to this and other manuals, is included in the Maintenance Console’s Information before programming. Install the latest version of Maintenance Console to view this information.

•In this manual, model number suffixes (e.g., KX-TDA50G) are omitted unless necessary.

•All system programming can be performed through PC programming (® 13.1.6 PC Programming). However, only a subset can be performed through PT programming (® 13.1.28 PT Programming). Throughout this manual, programming references are included as follows:

PC Programming

The number within the brackets indicates the System Menu number for the Maintenance Console.

®8.1 [6-1] System Speed Dial— CO Line Access Number + Telephone Number

PT Programming

The number within the brackets indicates the programming number that is entered when performing PT programming.

® [001] System Speed Dialing Number

For further details, please refer to the PC Programming Manual and PT Programming Manual.

Safety Notices

Please observe the safety notices in this manual in order to avoid danger to users or other people, and prevent damage to property.

The notices are classified as follows, according to the severity of injury or damage:

WARNING	This notice means that misuse could result in death or serious injury.
CAUTION	This notice means that misuse could result in injury or damage to property.

WARNING

Unplug the PBX from the AC outlet if it emits smoke, an abnormal smell or makes unusual noise. These conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorized Panasonic Factory Service Center.

Trademarks

•Microsoft and Outlook are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

•The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Panasonic Corporation is under license.

•All other trademarks identified herein are the property of their respective owners.

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Introduction

Feature Highlights

Networking Features

The PBX supports the following private networking features:

TIE Line Service

PBXs can be connected via a privately leased telephone lines, forming a private network. These "TIE lines" provide a cost-effective way to route calls and communications, and are often used to connect corporate offices located in different cities.

(® 13.1.13 PRIVATE NETWORK FEATURES)

QSIG Support

TIE line service can be used on a private network that is established using Voice over Internet Protocol (VoIP) with the IP-GW card, or ISDN (PRI) lines programmed to implement the QSIG protocol (Q.931). QSIG offers TIE line service as well as advanced caller and called party identification features.

(® 13.1.18 PRIVATE NETWORK FEATURES—QSIG)

Voice over Internet Protocol (VoIP) Support

The PBX can be used on a private network which implements VoIP. On this type of network, information is sent over the private network in IP packets, which allows voice as well as data to be sent to other devices in the private network. Automatic rerouting of VoIP calls to public CO lines is also available in case of network difficulties.

(® 13.1.23 Private Network Features—VoIP (Voice over Internet Protocol))

Built-in Small Call Center Features

Extensions can form an incoming call distribution (ICD) group and be used as a small call center which can take advantage of several features, some of which are highlighted below.

Queuing

When all available extensions in an ICD group are busy, additional calls can be placed in a queue as they arrive. While calls are waiting in the queue, callers can hear background music (BGM), an outgoing message (OGM), etc.

(® 9.1.6 ICD Group Features—Queuing)

Log-in/Log-out

Members of an ICD group can log-in to or log-out of a group manually. Group members can log-in at the beginning of a work shift, and log-out at the end of the day. While logged-in, ICD group members can be allotted a specified amount of time after completing a call during which new calls will not be received by their extensions, allowing them to finish any necessary paperwork before being eligible to receive new calls (Wrap-up).

(® 9.1.3 ICD Group Features—Log-in/Log-out)

VIP Call

The VIP Call feature is one method of making sure that calls from preferred customers or callers are answered quickly. When using VIP Call mode, ICD groups are assigned a priority, allowing calls in higher-priority groups to be answered before calls in lower-priority groups.

(® 9.1.8 ICD Group Features—VIP Call)

Computer Telephony Integration (CTI) Features

Computers can be connected to the PBX to provide extension users with access to advanced features such as pop-up display of caller information, computer-based speed dialing, etc.

(® 3.1.21 CTI (Computer Telephony Integration))

PC Phone/PC Console

These Panasonic CTI applications can be used on computers connected to each extension, providing their respective extension users with powerful and flexible call handling and display features.

(® 13.1.5 PC Console/PC Phone)

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Introduction

Third Party CTI Applications

The PBX supports industry standard protocols, allowing third-party CTI applications to be integrated with the PBX and its extensions.

Voice Mail Features

A Voice Processing System (VPS) can be connected to the PBX to provide Voice Mail (VM) and Automated Attendant (AA) services. A Panasonic VPS which supports DPT (Digital) Integration can be connected to the PBX effortlessly and with minimal setup required. It can also be connected to one PBX in a network to provide voice mail services for extensions at all PBXs. Conventional DTMF (analog) voice mail systems, including those from other manufacturers, are also supported.

(® 19.1.3 Voice Mail (VM) Group)

Paralleled Telephone Features

By connecting telephones in parallel, you can increase the number of telephones connected to the PBX without adding additional extension cards.

(® 13.1.2 Paralleled Telephone)

Parallel Mode

An SLT can be connected to an analog proprietary telephone (APT) or digital proprietary telephone (DPT) that is connected to a Super Hybrid port of the PBX. The SLT shares the same extension number with the APT or DPT.

EXtra Device Port (XDP) Mode

An SLT can be connected to a DPT that is connected to a Super Hybrid port of the PBX. Unlike parallel mode, XDP mode allows each telephone to act as an independent extension with its own extension number.

Digital XDP

A DPT can be connected to another DPT that is connected to a DPT port or a Super Hybrid port of the PBX. Similar to XDP mode, each DPT acts as an independent extension with its own extension number.

Portable Station (PS) Features

A Panasonic PS (e.g., KX-TD7680, KX-TD7690) can be used in place of a PT to provide wireless access to PBX features and call handling. When in Wireless XDP Parallel Mode, a PS can share an extension number with a wired telephone, allowing extension users to use their PSs when they are away from their desks to answer or make calls as if they were using their wired telephones.

Hospitality Features

This PBX has several features that support its use in a hotel-type environment. Extensions corresponding to guest rooms can be "checked in" or "checked out" by a designated hotel operator, who can also check or set wake-up calls.

(® 8.1.4 HOSPITALITY FEATURES)

Simplified Voice Message (SVM) Features

By just installing an optional voice message card in the PBX, simple answering machine services can be provided.

(® 16.1.5 SVM (Simplified Voice Message))

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List of Abbreviations

List of Abbreviations

A

AA

Automated Attendant

ACD

Automatic Call Distribution

ANI

Automatic Number Identification

APT

Analog Proprietary Telephone

ARS

Automatic Route Selection

B

BGM

Background Music

C

CCBS

Completion of Calls to Busy Subscriber

CF

Call Forwarding—QSIG

CLI

Calling Line Identification

CLIP

Calling Line Identification Presentation

CLIR

Calling Line Identification Restriction

CNIP

Calling Name Identification Presentation

CNIR

Calling Name Identification Restriction

COLP

Connected Line Identification Presentation

COLR

Connected Line Identification Restriction

CONP

Connected Name Identification Presentation

CONR

Connected Name Identification Restriction

COS

Class of Service

CPC

Calling Party Control

CS

Cell Station

CT

Call Transfer—QSIG

CTI

Computer Telephony Integration

D

DID

Direct Inward Dialing

DIL

Direct In Line

DISA

Direct Inward System Access

DND

Do Not Disturb

DPT

Digital Proprietary Telephone

DSS

Direct Station Selection

DTMF

Dual Tone Multi-Frequency

E

EFA

External Feature Access

F

FWD

Call Forwarding

G

G-CO

Group-CO

I

ICD

Incoming Call Distribution

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		List of Abbreviations
IP-PT		SLT
IP Proprietary Telephone		Single Line Telephone
IRNA		SMDR
Intercept Routing—No Answer		Station Message Detail Recording
ISDN		SVM
Integrated Services Digital Network		Simplified Voice Message
L		T
L-CO		TAFAS
Loop-CO		Trunk Answer from Any Station
LCS		TEI
Live Call Screening		Terminal Endpoint Identifier
LED		TRG
Light Emitting Diode		Trunk Group
N		TRS
		Toll Restriction
NDSS		U
Network Direct Station Selection
O		UCD
		Uniform Call Distribution
OGM		V
Outgoing Message
OHCA		VM
Off-hook Call Announcement		Voice Mail
OPX		VoIP
Off Premise Extension		Voice over Internet Protocol
P		VPS
		Voice Processing System
PDN		X
Primary Directory Number
PIN		XDP
Personal Identification Number		EXtra Device Port
PRI
Primary Rate Interface
PS
Portable Station
PT
Proprietary Telephone
S
S-CO
Single-CO
SDN
Secondary Directory Number

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Table of Contents

Table of Contents

1 Features and Configurations—A		..........................................................13
1.1	A ........................................................................................................................................	14
1.1.1	Absent Message .............................................................................................................	14
1.1.2	Account Code Entry .......................................................................................................	15
1.1.3	ARS (Automatic Route Selection) ..................................................................................	16
1.1.4	Automatic Callback Busy (Camp-on) .............................................................................	22
1.1.5	Automatic Extension Release ........................................................................................	23
1.1.6	Automatic Fax Transfer ..................................................................................................	23
1.1.7	Automatic Time Adjustment ...........................................................................................	24

2	Features and Configurations—B ..........................................................		27
2.1		B ........................................................................................................................................	28
2.1.1		BGM (Background Music) ..............................................................................................	28
3	Features and Configurations—C ..........................................................		31
3.1		C ........................................................................................................................................	32
3.1.1		Caller ID .........................................................................................................................	32
3.1.2		Call Hold .........................................................................................................................	36
3.1.3		Call Log, Incoming ..........................................................................................................	38
3.1.4		Call Monitor ....................................................................................................................	41
3.1.5		Call Park .........................................................................................................................	43
3.1.6		Call Pickup .....................................................................................................................	44
3.1.7		Call Splitting ...................................................................................................................	45
3.1.8		Call Transfer ...................................................................................................................	46
3.1.9		CALL WAITING FEATURES ..........................................................................................	49
3.1.10		Call Waiting Tone ...........................................................................................................	51
3.1.11		CELLULAR PHONE FEATURES ...................................................................................	52
3.1.12		CLI (Calling Line Identification) Distribution ...................................................................	52
3.1.13		CLIP (Calling Line Identification Presentation) ...............................................................	54
3.1.14		CO Line Access ..............................................................................................................	56
3.1.15		CO Line Call Limitation ...................................................................................................	58
3.1.16		Conference .....................................................................................................................	59
3.1.17		Confirmation Tone ..........................................................................................................	60
3.1.18		Consultation Hold ...........................................................................................................	61
3.1.19		COS (Class of Service) ..................................................................................................	62
3.1.20		CPC (Calling Party Control) Signal Detection ................................................................	63
3.1.21		CTI (Computer Telephony Integration) ...........................................................................	63
4	Features and Configurations—D ..........................................................		67
4.1		D ........................................................................................................................................	68
4.1.1		Data Line Security ..........................................................................................................	68
4.1.2		Dial Mode Selection .......................................................................................................	68
4.1.3		Dial Tone ........................................................................................................................	69
4.1.4		Dial Tone Transfer ..........................................................................................................	70
4.1.5		DID (Direct Inward Dialing) .............................................................................................	71
4.1.6		DIL (Direct In Line) .........................................................................................................	73
4.1.7		DISA (Direct Inward System Access) .............................................................................	75
4.1.8		Display Information .........................................................................................................	85
4.1.9		DND (Do Not Disturb) .....................................................................................................	86
4.1.10		Door Open ......................................................................................................................	87
4.1.11		Doorphone Call ..............................................................................................................	88

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			Table of Contents
5	Features and Configurations—E ..........................................................		91
5.1		E ........................................................................................................................................	92
5.1.1		EFA (External Feature Access) ......................................................................................	92
5.1.2		Emergency Call ..............................................................................................................	93
5.1.3		Executive Busy Override ................................................................................................	93
5.1.4		Extension Dial Lock ........................................................................................................	94
5.1.5		Extension Feature Clear .................................................................................................	95
5.1.6		Extension PIN (Personal Identification Number) ............................................................	96
5.1.7		Extension Port Configuration ..........................................................................................	97
5.1.8		External Relay ................................................................................................................	99
5.1.9		External Sensor ............................................................................................................	100
6	Features and Configurations—F ........................................................		103
6.1		F ......................................................................................................................................	104
6.1.1		Fixed Buttons ...............................................................................................................	104
6.1.2		Flash/Recall/Terminate ................................................................................................	106
6.1.3		Flexible Buttons ............................................................................................................	107
6.1.4		Flexible Numbering/Fixed Numbering ..........................................................................	109
6.1.5		Floating Extension ........................................................................................................	116
6.1.6		FWD (Call Forwarding) .................................................................................................	117
6.1.7		FWD/DND Button, Group FWD Button ........................................................................	121
7	Features and Configurations—G ........................................................		125
7.1		G .....................................................................................................................................	126
7.1.1		GROUP FEATURES ....................................................................................................	126
8	Features and Configurations—H ........................................................		131
8.1		H ......................................................................................................................................	132
8.1.1		Hands-free Answerback ...............................................................................................	132
8.1.2		Hands-free Operation ...................................................................................................	133
8.1.3		Headset Operation .......................................................................................................	133
8.1.4		HOSPITALITY FEATURES ..........................................................................................	134

8.1.5Host PBX Access Code (Access Code to the Telephone Company from a Host

	PBX) .............................................................................................................................	134
8.1.6	Hot Line ........................................................................................................................	136
9 Features and Configurations—I ..........................................................		139
9.1	I .......................................................................................................................................	140
9.1.1	ICD GROUP FEATURES .............................................................................................	140
9.1.2	ICD Group Features—Group Call Distribution .............................................................	143
9.1.3	ICD Group Features—Log-in/Log-out ..........................................................................	146
9.1.4	ICD Group Features—Outside Destinations ................................................................	149
9.1.5	ICD Group Features—Overflow ...................................................................................	151
9.1.6	ICD Group Features—Queuing ....................................................................................	153
9.1.7	ICD Group Features—Supervisory ..............................................................................	155
9.1.8	ICD Group Features—VIP Call ....................................................................................	157
9.1.9	Idle Extension Hunting .................................................................................................	158
9.1.10	INCOMING CALL FEATURES .....................................................................................	160
9.1.11	Intercept Routing ..........................................................................................................	163
9.1.12	Intercept Routing—No Destination ...............................................................................	167
9.1.13	Intercom Call ................................................................................................................	168
9.1.14	Internal Call Block ........................................................................................................	169
9.1.15	IP-PT (IP Proprietary Telephone) .................................................................................	171
9.1.16	ISDN (INTEGRATED SERVICES DIGITAL NETWORK) FEATURES ........................	172

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Table of Contents

10 Features and Configurations—L		........................................................175
10.1	L ......................................................................................................................................	176
10.1.1	LED Indication ..............................................................................................................	176
10.1.2	Line Preference—Incoming ..........................................................................................	178
10.1.3	Line Preference—Outgoing ..........................................................................................	179
10.1.4	Local Alarm Information ...............................................................................................	180
11 Features and Configurations—M ........................................................		183
11.1	M .....................................................................................................................................	184
11.1.1	Manager Features ........................................................................................................	184
11.1.2	MEMORY DIALING FEATURES ..................................................................................	185
11.1.3	Message Waiting ..........................................................................................................	187
11.1.4	Music on Hold ...............................................................................................................	191
11.1.5	Mute .............................................................................................................................	192
12 Features and Configurations—O ........................................................		193
12.1	O .....................................................................................................................................	194
12.1.1	Off-hook Monitor ...........................................................................................................	194
12.1.2	OGM (Outgoing Message) ...........................................................................................	194
12.1.3 OHCA (Off-hook Call Announcement) .........................................................................		197
12.1.4	One-touch Dialing .........................................................................................................	197
12.1.5	Operator Features ........................................................................................................	198
13 Features and Configurations—P ........................................................		201
13.1	P ......................................................................................................................................	202
13.1.1	Paging ..........................................................................................................................	202
13.1.2	Paralleled Telephone ...................................................................................................	204
13.1.3	Password Security ........................................................................................................	207
13.1.4	Pause Insertion ............................................................................................................	208
13.1.5	PC Console/PC Phone .................................................................................................	209
13.1.6	PC Programming ..........................................................................................................	210

13.1.7PDN (Primary Directory Number)/SDN (Secondary Directory Number)

	Extension ......................................................................................................................	213
13.1.8	Power Failure Restart ...................................................................................................	218
13.1.9	Power Failure Transfer .................................................................................................	218
13.1.10	Predialing .....................................................................................................................	220
13.1.11	Printing Message ..........................................................................................................	220
13.1.12	Privacy Release ...........................................................................................................	221
13.1.13	PRIVATE NETWORK FEATURES ..............................................................................	221
13.1.14	Private Network Features—Centralized Voice Mail .....................................................	242
13.1.15	Private Network Features—NDSS (Network Direct Station Selection) ........................	246
13.1.16	Private Network Features—Network ICD Group ..........................................................	251
13.1.17	Private Network Features—PS Roaming by Network ICD Group ................................	252
13.1.18	PRIVATE NETWORK FEATURES—QSIG ..................................................................	253

13.1.19Private Network Features—QSIG—CCBS (Completion of Calls to Busy

Subscriber) ...................................................................................................................	255
13.1.20 Private Network Features—QSIG—CF (Call Forwarding) ...........................................	256

13.1.21Private Network Features—QSIG—CLIP/COLP (Calling/Connected Line Identification Presentation) and CNIP/CONP (Calling/Connected Name Identification

	Presentation) ................................................................................................................	257
13.1.22 Private Network Features—QSIG—CT (Call Transfer) ................................................		259
13.1.23 Private Network Features—VoIP (Voice over Internet Protocol) ..................................		261
13.1.24	PS Connection .............................................................................................................	263
13.1.25	PS Directory .................................................................................................................	265

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			Table of Contents
13.1.26		PS Feature Buttons ......................................................................................................	266
13.1.27		PS Ring Group .............................................................................................................	266
13.1.28		PT Programming ..........................................................................................................	270
14 Features and Configurations—Q ........................................................			273
14.1		Q .....................................................................................................................................	274
14.1.1		Quick Dialing ................................................................................................................	274
14.1.2		Quick Setup ..................................................................................................................	275
15 Features and Configurations—R ........................................................			277
15.1		R ......................................................................................................................................	278
15.1.1		Redial, Last Number .....................................................................................................	278
15.1.2		Ring Tone Pattern Selection ........................................................................................	279
15.1.3		Room Status Control ....................................................................................................	281
16 Features and Configurations—S ........................................................			283
16.1		S ......................................................................................................................................	284
16.1.1		SMDR (Station Message Detail Recording) .................................................................	284
16.1.2		Special Carrier Access Code .......................................................................................	291
16.1.3		Speed Dialing, Personal ...............................................................................................	291
16.1.4		Speed Dialing, System .................................................................................................	292
16.1.5		SVM (Simplified Voice Message) .................................................................................	294
17 Features and Configurations—T ........................................................			301
17.1		T ......................................................................................................................................	302
17.1.1		T1 Line Service ............................................................................................................	302
17.1.2		TAFAS (Trunk Answer From Any Station) ...................................................................	303
17.1.3		Tenant Service .............................................................................................................	304
17.1.4		Timed Reminder ...........................................................................................................	308
17.1.5		Time Service ................................................................................................................	309
17.1.6		TRS (Toll Restriction) ...................................................................................................	314
18 Features and Configurations—U ........................................................			323
18.1		U ......................................................................................................................................	324
18.1.1		Upgrading the Software ................................................................................................	324
19 Features and Configurations—V ........................................................			325
19.1		V ......................................................................................................................................	326
19.1.1		Verification Code Entry .................................................................................................	326
19.1.2		Virtual PS .....................................................................................................................	327
19.1.3		Voice Mail (VM) Group .................................................................................................	329
19.1.4		Voice Mail DPT (Digital) Integration .............................................................................	332
19.1.5		Voice Mail DTMF Integration ........................................................................................	339
20 Features and Configurations—W .......................................................			347
20.1		W .....................................................................................................................................	348
20.1.1		Walking COS ................................................................................................................	348
20.1.2		Walking Extension ........................................................................................................	349
20.1.3		Whisper OHCA .............................................................................................................	350
20.1.4		Wireless XDP Parallel Mode ........................................................................................	350
21 Appendix ...............................................................................................			355
21.1	Capacity of System Resources ....................................................................................		356
21.2		Exclusive Features Table .............................................................................................	360
21.3		Tones/Ring Tones .........................................................................................................	361

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Table of Contents

21.4	Revision History ............................................................................................................	363
21.4.1	KX-TDA600 PLMPR Software File Version 5.0xxx ......................................................	363
21.4.2	KX-TDA100/KX-TDA200 PMPR Software File Version 1.1xxx ....................................	363
21.4.3	KX-TDA100/KX-TDA200 PMPR Software File Version 2.0xxx ....................................	364
21.4.4	KX-TDA100/KX-TDA200 PMPR Software File Version 3.0xxx ....................................	365
21.4.5	KX-TDA100/KX-TDA200 PMPR Software File Version 3.2xxx ....................................	367
21.4.6	KX-TDA100/KX-TDA200 PMPR Software File Version 5.0xxx ....................................	368
21.4.7	KX-TDA50 PSMPR Software File Version 1.1xxx ........................................................	368
21.4.8	KX-TDA50 PSMPR Software File Version 2.0xxx ........................................................	369
21.4.9	KX-TDA50 PSMPR Software File Version 3.0xxx ........................................................	370
21.4.10	KX-TDA50 PSMPR Software File Version 4.0xxx ........................................................	371
21.4.11	KX-TDA50 PSMPR Software File Version 5.0xxx ........................................................	372
Index............................................................................................................		373

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Section 1

Features and Configurations—A

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1.1.1 Absent Message

1.1 A

1.1.1 Absent Message

Description

Extension users can prepare a brief text message (Absent Message) that will be displayed to other extension users when they are called. These messages can explain the reason for their absence, and may be edited through system programming and personal programming.

The following Absent Messages may be programmed:

Type	Message No.	Message (Example)	Description
System message	1	Will Return Soon	Messages may be edited through
			system programming. They can
	2	Gone Home
			be used by any extension user.
	3	At Ext %%%% (Extension
		Number)
	4	Back at %%:%% (Hour:Minute)
	5	Out until %%/%% (Month/Day)
	6	In a Meeting
	7
	8
Personal	9		A message is programmable by
message			each extension through personal
			programming (Personal Absent
			Message), which can only be
			used by that extension user.

Note

The "%" shown above indicates a parameter to be entered when assigning a message at an individual extension.

Up to seven "%"s can be stored for each message.

Conditions

•An extension user can select only one Absent Message at a time. The selected message is displayed at the extension while on-hook.

•The caller must use a display proprietary telephone (PT) to see the Absent Message.

PC Programming Manual References

4.8 [2-6-1] Numbering Plan—Main—Features— Absent Message Set / Cancel 6.1 [4-1-1] Wired Extension—Extension Settings—Option 3— Absent Message 6.10 [4-2-1] Portable Station—Extension Settings—Option 3— Absent Message 8.5 [6-5] Absent Message

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1.1.2 Account Code Entry

PT Programming Manual References

[008] Absent Message

Feature Manual References

21.1 Capacity of System Resources

Operating Manual References

1.3.1 Absent Message

3.1.2Personal Programming

1.1.2Account Code Entry

Description

An account code is used to identify outgoing CO line calls for accounting and billing purposes. The account code is appended to the Station Message Detail Recording (SMDR) call record. For example, a firm can use an account code for each client to determine which calls were made for which client, and can submit a bill to the client according to the client’s account code as shown on the SMDR call record.

There are two methods of entering account codes explained below.

One of the methods is selected for each extension based on Class of Service (COS) programming.

Mode	Description
Option	An extension user can enter an account code, but is not required to.
Forced	An extension user must always enter an account code before seizing a
	CO line.

Conditions

•An account code can be stored in Memory Dialing (One-touch Dialing, for example).

•Account Button

A flexible button can be customized as the Account button. The Account button is used in place of the feature number for entering an account code. This button is useful because it can be used at any time, while feature number entry is allowed only when hearing a dial tone before seizing a CO line.

•Extension users can enter an account code at any time during a call, including after the call has been disconnected and a reorder tone is heard. However, if an account code is entered after there is no longer a reorder tone, the call will not be stored in the SMDR record.

•If an account code is entered more than once, the code entered last is logged in the SMDR.

•Even in Forced mode, emergency numbers can be dialed without an account code. (® 5.1.2 Emergency Call)

•Proprietary telephone (PT) users can also enter an account code for incoming CO line calls during a conversation.

•Verification Code Entry

To identify who made a CO line call for accounting and billing purposes, a verification code can be used. This code can be used at any extension. (® 19.1.1 Verification Code Entry)

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1.1.3 ARS (Automatic Route Selection)

PC Programming Manual References

4.8 [2-6-1] Numbering Plan—Main—Features— Account Code Entry

4.11 [2-7-1] Class of Service—COS Settings—CO & SMDR— Account Code Mode

PT Programming Manual References

[508] Account Code Mode

Feature Manual References

3.1.19	COS (Class of Service)
6.1.3	Flexible Buttons
16.1.1	SMDR (Station Message Detail Recording)

Operating Manual References

1.2.1Making Calls

1.1.3ARS (Automatic Route Selection)

Description

Different telephone carriers charge different rates for calls placed to different areas. Your PBX may use different telephone carriers to make calls to different areas in an effort to reduce costs.

Automatic Route Selection (ARS) is a feature which automatically selects different carriers each time a CO line call is made. In order to use ARS effectively, various ARS-related tables must be preprogrammed to tell the PBX which calls should be placed using which carriers, during which time of day.

If you do not activate ARS, if ARS is bypassed, or if you do not use multiple carriers, CO line calls will be connected via the carrier contracted for each line (default carrier).

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1.1.3 ARS (Automatic Route Selection)

[Carrier Selection Procedure Flowchart]

The numbers in parentheses indicate the corresponding items found under [Programming Procedures] on the following pages.

An extension user accesses a CO line and dials a telephone number.

Is the ARS mode (1) enabled?

Yes

Is the dialed number found in the Leading Number Exception Table (2)?

No

Is the dialed number found in the Leading Number Table (3)?

No (Normal CO Line Access)

Sends the telephone number as dialed.

Yes

No

Yes

Checks the Routing Plan (4) to determine which carrier to use.

Is the carrier found in the appropriate time block (4)?

Yes

Is there an available trunk group (5)?

Yes

Modifies the dialed number by removing the digits and following the modify commands (5).

Sends the modified number to the CO line.

No

No
Because all CO	No
lines are busy?
Yes	Is normal
	CO Line Access
	allowed?
	No
Sends a	Sends a
busy tone.	reorder tone.

Yes (default)

Sends the telephone number by the Idle Line Access.

[Programming Procedures]

1.ARS Mode

ARS is turned on by selecting under which circumstances it operates – either when an extension user makes a call using the Idle Line Access method, or when any CO Line Access method is used (® 3.1.14 CO Line Access). ARS can also be turned off for the entire system.

®10.1 [8-1] System Setting— ARS Mode

®[320] ARS Mode

2.Leading Number Exception Table

Once ARS is activated, store the telephone numbers that will bypass ARS in the Leading Number Exception Table.

Note that the first few digits (leading number) of a telephone number, such as an area code or local exchange, can also be stored, so that all calls to those areas or exchanges are exempted from ARS. Also

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1.1.3 ARS (Automatic Route Selection)

note that the CO Line Access number is always ignored by ARS and does not need to be programmed here.

Calls that are exempt from ARS are connected to the user-selected line, via the default carrier for that line.

[Programming Example: ARS Leading Number Exception Table]

Location	Leading No.
No.	Exception *1

1555

2556

3567

*1	® 10.7	[8-6] Leading Number Exception
	® [325]	ARS Exception Number

In this example:

555, 556, and 567 are local exchanges. (555-XXXX, 556-XXXX, 567-XXXX) These calls can be made using any carrier, and are therefore exempt from ARS.

3.Leading Number Table

Next, store the leading numbers of telephone numbers that should be routed by ARS, and assign a Routing Plan to each leading number that will control how calls containing these leading numbers are routed. When an extension user dials a number which contains a leading number stored in the ARS Leading Number Table, the call will be routed the corresponding Routing Plan assigned here. Note that the CO Line Access number is always ignored by ARS and does not need to be programmed here.

Before programming the details of each Routing Plan (explained below), you can simply assign here the same Routing Plan number to all the different leading numbers which will be routed the same way.

If a dialed number matches two or more leading numbers stored in the ARS Leading Number Table, the lowest numbered location will have priority.

[Programming Example: ARS Leading Number Table]

Location	Leading	Additional	Routing Plan
No.	No.*1	No. of Digits*2	No.*3
1	1212	7	1
2	01181	0	5
3	01144	0	12

*1

*2

*3

®10.2 [8-2] Leading Number— Leading Number

®[321] ARS Leading Number

®10.2 [8-2] Leading Number— Additional Number of Digits

®10.2 [8-2] Leading Number— Routing Plan Number

®[322] ARS Routing Plan Table Number

Additional Number of Digits

In order for calls to be made using the desired carrier, telephone numbers dialed by extension users must be modified to meet the criteria required by the carrier. (Refer to 5. Carrier Table.) This modification usually involves removing digits and adding access codes to the beginning of the dialed number.

In situations where a preprogrammed number (such as an Itemized Billing Code) must be added automatically after the telephone number that was dialed by the extension user, set the Additional Number of Digits to a value greater than 0.

4. Routing Plan

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1.1.3 ARS (Automatic Route Selection)

Since the preferred carrier may vary depending on the time of day, you can create an ARS-specific time table and break each day of the week into different time blocks. A different carrier can then be assigned to each time block.

Routing Plan Time Table: For each Routing Plan, a different carrier can be assigned for each time of day and each day of the week. Each day can have up to four programmable time blocks.

Routing Plan Priority: For each Routing Plan, a different carrier can be assigned a different priority for each time of day. Generally, the carrier assigned to priority 1 will be used, however, if the CO lines assigned to this carrier are busy, a different available carrier will be used according to priority level.

ARS Leading Number Table
Location	Leading	Additional No.	Routing Plan
No.	No.	of Digits	No.
1	1212	7	1
2	01181	0	5
3	01144	0	12

ARS Routing Plan No. 1
		Time Table*1			Carrier*2
				Priority 1	Priority 2
Monday		Time Block A	9:00	Carrier A	Carrier M
		Time Block B	12:00	Carrier A	Carrier M
		Time Block C	17:00	Carrier C	Carrier M
		Time Block D	23:00	Carrier J	Carrier M

*1

*2

®10.4 [8-3] Routing Plan Time—Time Setting

®[330] ARS Routing Plan Time Table

®10.5 [8-4] Routing Plan Priority

®[331–346] ARS Routing Plan Table (1–16) (KX-TDA50/KX-TDA100/KX-TDA200 only)

®[347] ARS Routing Plan Table (1–48) (KX-TDA600 only)

5.Carrier Table

Each carrier must be programmed in the Carrier Table. Here each carrier is assigned a carrier number, name, the CO lines it is used with, etc.

®10.6 [8-5] Carrier—Carrier

Carrier Name: Assign a name for the carrier. Used only as a reference.

Trunk Group: Assign the trunk groups which can be used when making calls via this carrier. Carrier Access Code: Enter the carrier’s access code. Consult carrier for details.

Removed Number of Digits: There may be circumstances where the user-dialed number must be modified in order for the carrier to connect the call. In this case, enter here the number of digits to be removed automatically from the beginning of the dialed number.

Modify Command: When a call is made using this carrier, the telephone number must be modified to meet the criteria required by the carrier in order to connect the call. Program here the commands needed to modify the user-dialed number as necessary.

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1.1.3 ARS (Automatic Route Selection)

[Command Explanation]

Command	Description

C Inserts the Carrier Access Code

H Inserts the user-dialed number minus any removed digits

PAnalog Line: Inserts a pause

ISDN/T1 Line: Inserts a pause and changes dialing mode to tone (DTMF)

A	Inserts the Authorization Code for Tenant
G	Inserts the Authorization Code for Trunk Group
I	Inserts the Itemized Billing Code
[0-9,	, #] You can enter any of these digits in a modify command

[Programming Example: Carrier Table]

Carrier 1

Carrier 2

Carrier Name*1

Carrier A

Carrier J

Trunk Group*2

1, 2, 3

4

Carrier Access Code*3

0880

0700

Removed No. of Digits*4

1

3

Modify Command*5

CH

CPH

In this example

Dialed number: 9-1-212-555-5555

Modification:

9

1

2125555555

0880

2125555555

Remove 1 digit

Add the Carrier Access Code

CO Line Access no. is ignored

*1

® 10.6 [8-5] Carrier—Carrier—

Carrier Name

® [350] ARS Carrier Name

*2

® 10.6 [8-5] Carrier—TRG 01–TRG 64 (KX-TDA50/KX-TDA100/KX-TDA200), or TRG 01–TRG 96 (KX-TDA600)

® [351] ARS Trunk Group for Carrier Access

*3

® 10.6 [8-5] Carrier—Carrier—

Carrier Access Code

® [353] ARS Carrier Access Code

*4

® 10.6 [8-5] Carrier—Carrier—

Removed Number of Digits

® [352] ARS Removed Number of Digits for Carrier Access

*5

® 10.6 [8-5] Carrier—Carrier—

Modify Command

6.ARS Options

Authorization Code for a Tenant

A Carrier Authorization Code can be assigned to each tenant. 10.6 [8-5] Carrier—Authorization Code for Tenant

Authorization Code for Trunk Group

A Carrier Authorization Code can be assigned to each trunk group.

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1.1.3 ARS (Automatic Route Selection)

10.8 [8-7] Authorization Code for TRG

Itemized Billing Code

An Itemized Billing Code can be assigned for each extension and for each verification code.

If a call is not made from an extension, such as via Direct Inward System Access (DISA) or TIE line, and no verification code is used, the Itemized Billing Code assigned to location 1 in the Verification Code Table will be used.

6.1 [4-1-1] Wired Extension—Extension Settings—Option 1— ARS Itemized Code 6.10 [4-2-1] Portable Station—Extension Settings—Option 1— ARS Itemized Code 8.3 [6-3] Verification Code— Itemized Billing Code for ARS

Conditions

CAUTION

The software contained in the ARS feature to allow user access to the network must be upgraded to recognize newly established network area codes and exchange codes as they are placed into service. Failure to upgrade the premises PBXs or peripheral equipment to recognize the new codes as they are established will restrict the customer and the customer’s employees from gaining access to the network and to these codes.

KEEP THE SOFTWARE UP-TO-DATE WITH THE LATEST DATA.

•Logging Outgoing Calls by SMDR

Whether SMDR logs the user-dialed number or the ARS-modified number is determined through system programming.

•ARS Data Import/Export

ARS tables and data can be copied to and from the PBX and a PC using the Maintenance Console software. Files are saved in CSV (Comma Separated Value) format. Because of the large amounts of programming that may be necessary to use ARS effectively, you may choose to export ARS tables and data to a PC, edit them using the software of your choosing, then import the new data to the PBX. This is particularly convenient if you need to update your ARS tables for new area codes or telephone rates, or when you’d like to copy ARS tables from one PBX to another.

2.5.8Tool—Import

2.5.9Tool—Export

•TRS

Toll Restriction (TRS) checks are performed before ARS number modification, so program TRS Denied Code Tables and Exception Code Tables accordingly. (® 17.1.6 TRS (Toll Restriction))

•When ARS Routing Takes Place

ARS routing takes place after the preprogrammed number of digits (leading number + additional number of digits) have been dialed.

PC Programming Manual References

2.5.8Tool—Import →ARS - Leading Digit →ARS - Except Code →ARS - Routing Plan

2.5.9Tool—Export

4.4 [2-3] Timers & Counters—Dial / IRNA / Recall / Tone— Dial—Extension Inter-digit 4.17 [2-9] System Options—Option 3— Dial Tone—Dial Tone for ARS

6.1 [4-1-1] Wired Extension—Extension Settings—Option 2— ARS Itemized Code 6.10 [4-2-1] Portable Station—Extension Settings—Option 2— ARS Itemized Code 8.3 [6-3] Verification Code— Itemized Billing Code for ARS

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1.1.4 Automatic Callback Busy (Camp-on)

Section 10 [8] ARS

13.1 [11-1] Main—SMDR— SMDR Options—ARS Dial

PT Programming Manual References

[320]ARS Mode

[321]ARS Leading Number

[322]ARS Routing Plan Table Number[325] ARS Exception Number

[325]ARS Exception Number

[330]ARS Routing Plan Time Table

[331–346] ARS Routing Plan Table (1–16) (KX-TDA50/KX-TDA100/KX-TDA200 only)

[347]ARS Routing Plan Table (1–48) (KX-TDA600 only)

[350]ARS Carrier Name

[351]ARS Trunk Group for Carrier Access

[352]ARS Removed Number of Digits for Carrier Access

[353]ARS Carrier Access Code

Feature Manual References

21.1Capacity of System Resources

1.1.4Automatic Callback Busy (Camp-on)

Description

If the line is busy when a call is made, a callback ring can inform the caller when the line becomes free.

If the called party was another extension, or if the dialed number is handled by Automatic Route Selection (ARS), the number is automatically redialed after the extension user answers the callback ring.

Conditions

•If the callback ring is not answered within 10 seconds, callback is cancelled.

•If the extension hears a busy tone before dialing the telephone number, only the CO line or trunk group is reserved. After answering the callback ring, the extension should dial the telephone number.

•An extension can set only one Automatic Callback Busy. The last setting is effective.

•Multiple extension users can set this feature for the same CO line at the same time. However, a maximum of four extension users can set this feature to one extension.

Callback ringing will be sent to extensions in the order that the feature was set. In other words, the extension that set the feature first will receive a callback ringing first.

•This feature cannot be used for calls to a Voice Processing System (VPS).

PC Programming Manual References

4.8 [2-6-1] Numbering Plan—Main—Features— Automatic Callback Busy Cancel 4.10 [2-6-3] Numbering Plan—B/NA DND Call Feature— Automatic Callback Busy

Operating Manual References

1.3.4 Automatic Callback Busy (Camp-on)

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1.1.6 Automatic Fax Transfer

1.1.5 Automatic Extension Release

Description

After going off-hook, if an extension user fails to dial any digits within a preprogrammed time period, the user will hear a reorder tone. This operation applies to intercom calls only.

This feature is also known as Automatic Station Release.

Conditions

•A proprietary telephone (PT)/portable station (PS) user hears a reorder tone for a preprogrammed time period, and then the PT/PS returns to idle status automatically. A single line telephone (SLT) user will hear a reorder tone until he or she goes on-hook.

•This feature works in one of the following cases:

When making an intercom call

a.The first digit is not dialed within a preprogrammed time period.

b.A digit is dialed, but subsequent digits are not dialed within a preprogrammed time period.

PC Programming Manual References

4.4 [2-3] Timers & Counters—Dial / IRNA / Recall / Tone → Dial—Extension First Digit

→ Dial—Extension Inter-digit

→ Tone Length—Reorder Tone for PT Handset → Tone Length—Reorder Tone for PT Hands-free

1.1.6 Automatic Fax Transfer

Description

The PBX can distinguish between fax calls and other types of calls arriving on DISA lines, and automatically transfer fax calls to preprogrammed destinations. When a call arrives on a DISA line, an OGM is played (® 12.1.2 OGM (Outgoing Message)). At the same time, the PBX begins fax signal detection. If a fax signal is detected, the PBX recognizes that the call is a fax call, and transfers the call to the fax destination assigned to that OGM through system programming. This allows a single CO line to be used seamlessly for both voice and fax calls, with only voice calls arriving at user extensions.

This feature is only available for the KX-TDA50.

[Available Automatic Fax Transfer Destinations]

Destination	Availability
Wired Extension (PT/SLT/T1-OPX)	ü
PS	ü*1
ICD Group	ü
PS Ring Group
Floating Extension no. for SVM
VM Group (DTMF/DPT)
External Pager (TAFAS)

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1.1.7 Automatic Time Adjustment

Destination

Availability

DISA

Analog/ISDN Remote Maintenance

Idle Line Access no. + Phone no.

Trunk Group Access no. + Trunk Group no. + Phone no.

Extension of Another PBX (via TIE Line, Access with PBX Code)

Extension of Another PBX (via TIE Line, Access without PBX Code)

*1 A PS destination can be used to forward fax calls to a fax machine at another PBX connected by TIE line. A virtual PS can be specified as the destination of fax calls. Then, the extension number of the fax machine at the other PBX can be specified as the FWD—ALL

Calls destination for calls to that virtual PS. (® 19.1.2 Virtual PS)

Conditions

•Hardware Requirement: An MSG2 card or ESVM2 card

•This feature is only effective for calls arriving on DISA lines.

•If a fax signal is not detected before the DISA Intercept Routing—No Dial timer expires, the call is redirected to the operator extension, and fax detection ends.

Installation Manual References

2.5.3 MSG2 Card (KX-TDA5191)

2.5.5 ESVM2 Card (KX-TDA5194)

PC Programming Manual References

7.4 [5-3-2] Voice Message—DISA Message— Fax Extension (KX-TDA50 only)

Feature Manual References

4.1.7 DISA (Direct Inward System Access)

21.2Exclusive Features Table

1.1.7Automatic Time Adjustment

Description

The PBX clock can be adjusted automatically in the following two ways:

1.Daylight Saving Time Setting

The start and end dates of Daylight Saving Time can be programmed. The PBX clock will automatically adjust itself one hour forward or backward at 2:00 A.M. on the programmed date, if enabled through system programming. At 2:00 A.M. on the start date, the clock will change to 3:00 A.M., and at 2:00 A.M. on the end date, the clock will change to 1:00 A.M.

Note

If a Timed Reminder (Remote Wake-up call) is set:

–On the Daylight Saving Time start date, a reminder set for between 2:00 A.M. and 3:00 A.M. will not ring.

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1.1.7 Automatic Time Adjustment

–On the Daylight Saving Time end date, a reminder set for between 1:00 A.M. and 2:00 A.M. will ring twice.

2.Time Information from Telephone Company

Time information can be received when

–An incoming or outgoing call through an ISDN line is received/made.

–An incoming call through an analog line with Caller ID which includes time information is received. The PBX clock will be adjusted everyday with the first call after 3:05 AM, if enabled through system programming.

Note

If a Timed Reminder (Remote Wake-up call) is set, the setting will not ring or will ring twice depending on the adjustment.

Conditions

•Station Message Detail Recording (SMDR) will log call information using the PBX clock so that the logging time will be overlapped at the end of Daylight Saving Time. (® 16.1.1 SMDR (Station Message Detail Recording))

PC Programming Manual References

4.1 [2-1] Date & Time/Daylight Saving

4.17 [2-9] System Options—Option 2— Automatic Time Adjustment—by ISDN & Caller ID (FSK)

Feature Manual References

9.1.16 ISDN (INTEGRATED SERVICES DIGITAL NETWORK) FEATURES

17.1.4 Timed Reminder

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1.1.7 Automatic Time Adjustment

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Section 2

Features and Configurations—B

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2.1.1 BGM (Background Music)

2.1 B

2.1.1 BGM (Background Music)

Description

A proprietary telephone (PT) user can listen to background music (BGM) through the built-in speaker while on-hook and idle.

BGM—External:

BGM can also be broadcast in the office through external pagers (loudspeakers) and can be turned on and off by an extension assigned as a manager.

Conditions

[BGM]

•Hardware requirement: A user-supplied external audio source, such as a CD player or radio.

•The music heard through the PT is interrupted when going off-hook.

•KX-TDA100/KX-TDA200/KX-TDA600 only

Each extension user can select the audio source.

•KX-TDA50 only

Each user can only set/cancel BGM; the user cannot make a music selection.

[BGM—External]

•Hardware requirement: A user-supplied external pager

•External pagers can be used with the following priorities: Trunk Answer From Any Station (TAFAS) ® Paging ® BGM

(® 13.1.1 Paging, ® 17.1.2 TAFAS (Trunk Answer From Any Station))

Installation Manual References

KX-TDA50

2.10.1 Connection of Peripherals

KX-TDA100/KX-TDA200

2.10.1 Connection of Peripherals

KX-TDA600

2.13.1 Connection of Peripherals

PC Programming Manual References

4.3 [2-2] Operator & BGM

→ BGM and Music on Hold—Music Source of BGM2 (KX-TDA100/KX-TDA200/KX-TDA600 only) → BGM and Music on Hold—Music Source of BGM (KX-TDA50 only)

4.8 [2-6-1] Numbering Plan—Main—Features → External BGM On / Off

→ BGM Set / Cancel

4.19 [2-11-1] Audio Gain—Paging/MOH

→ MOH—MOH 1 (Music On Hold 1) (KX-TDA100/KX-TDA200/KX-TDA600 only) → MOH—MOH 2 (Music On Hold 2) (KX-TDA100/KX-TDA200/KX-TDA600 only)

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2.1.1 BGM (Background Music)

→ MOH—MOH (Music On Hold) (KX-TDA50 only) 7.2 [5-2] External Pager

Operating Manual References

1.3.5 BGM (Background Music)

2.1.2 External BGM (Background Music)

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2.1.1 BGM (Background Music)

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