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3. Press Command + the number of the account you want from the list.

Alternately, tap the name of the account.

4. Tap the folders pick list, and tap Inbox if the Inbox is not displayed.

Alternately, you can press the VersaMail button repeatedly to scroll through

TIP

the accounts you have configured in the VersaMail application until you get to the
account you want.

Getting e-mail by subject or getting the entire message

When you get e-mail messages, you can choose to get the subject only or to get the
entire message. You can also use the Details dialog box to select options for getting
unread e-mail only, downloading attachments, and using filters.

To get e-mail messages:

1. Tap Get Mail.

If you have e-mail stored in your Outbox, tap Get & Send.

2. In the Get Mail dialog box, tap Subjects Only to download subjects only or tap

Messages to download entire messages.

You can turn off the Get Mail dialog box in VersaMail Preferences. See

TIP

“Setting preferences for getting and deleting e-mail” later in this chapter.

3. (Optional) Tap Details and select options for retrieving unread e-mail,

attachments, using filters, auto-disconnect, maximum download size, and
default connection type for this account. Up to ten attachments may be
retrieved with a message. Tap OK.

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NOTE

See “Setting VersaMail connection preferences” earlier in this chapter
for information on the auto-disconnect feature. See “Selecting a different

service for a given e-mail account” earlier in this chapter for information on

setting a default connection type. See “Creating mail filters” later in this
chapter for more information about filters.

NOTE

4. Press Function + Enter , or tap OK.

The maximum size of an incoming message is 5KB by default.

The Getting Messages dialog box shows updates as your e-mail is downloaded.

When the Getting Messages dialog box disappears, another dialog box appears
and displays the number of new e-mail messages.

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5. Press Function + Enter , or tap OK.

A list of your e-mail appears in the Inbox.

Envelope icons
indicate whether a
message or
subject has been
downloaded, and
whether there are
any attachments

Shows unread/
total messages

Displays the time for
messages received today
and the date for all other
messages

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Icons in the VersaMail application

The icons to the left of a message in the Inbox indicate the message’s status.

Only the subject header information is downloaded.

Only the subject header and attachment information are downloaded.

Part or all of the message text is downloaded.

Part or all of the message text and attachment information are
downloaded.

Reading e-mail

To read e-mail, tap the e-mail message in the Inbox or the folder where the message
is located.

Tap to read

If you chose to get messages by subjects only, tap the More button to view the
body of the e-mail message, plus any attachments. See “Getting e-mail by subject

or getting the entire message” earlier in this chapter.

If you chose to get entire messages, the body of the e-mail message is displayed.
However, if the downloaded message exceeds your maximum message size, only
a partial message is displayed. Tap the More button to view the entire message.

Tap More to view the entire
message

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To read a message:

1. Press Up or Down on the navigator to scroll to the message you want to read.

2. Press Select to select the message, and then press Select again to open the

message.

3. After reading the message, press Select to close the message.

Viewing other folders

When you get new e-mail, it appears in the account’s Inbox folder. You can move
e-mail between folders and then view it in the other folder.

To view other folders:

1. Tap the folders pick list in the upper-right corner of the screen.

Available folders

2. Tap the folder you want to view.

Managing columns in the folder’s list view

The columns in each folder display various types of information, such as the
subject, date, or size of a message. You can display or hide specific columns or
change the width of the columns in the folder’s list view.

To display or hide a column in a folder’s list view:

1. Tap Show.

2. Tap the check box for each column that you want to show.

NOTE

messages received today—that is, any message received after 12:01 A.M.
Otherwise, the Date column shows the date the message was received.

If you select Date, the Date column displays the message

time

for any

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3. Tap the Font letter to display information in a larger or smaller font size.

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To change the sort order:

1. Tap the Sort By pick list, and then tap the column name.

2. Tap Descend or Ascend to change the sort order.

To change the size of a column in the folder’s list view:

1. Tap and hold the stylus on the column divider.

2. Drag the column divider to change the width of the column.

Drag the column
divider left or right to
make the column
narrower or wider

Moving e-mail between folders

You can move one or more e-mail messages between folders.

To move one e-mail message:

1. Press Right on the navigator to move to and open the folders pick list in the

upper-right corner of the screen. Press Up or Down to move to the folder you
want, and the press Select to select the folder.

Alternately, tap the folders pick list in the upper-right corner of the screen, and
then tap the folder name.

2. Tap the icon to the left of the message, press Right on the navigator to open the

Message menu, press Down to move to the Move To option, and then press
Select to select this option.

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Alternately, tap the icon to the left of the message, and then tap Move To from
the pop-up menu.

The folders pick list appears.

3. Press Up or Down on the navigator to move to the folder you want, and then

press Select to select the folder.

Alternately, tap the folder that you want.

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You can also move a single e-mail message from within the body of the message

TIP

by pressing Command , tapping the folder icon, and selecting the destination
folder from the pick list. See “Using the command bar” later in this chapter for more
information on the command bar.

To move multiple e-mail messages:

1. Tap the folder that contains the e-mail messages you want to move.

2. Select the messages by tapping to the left of each message icon.

To select a group of messages, drag the stylus to the left of the message

TIP

icons.

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A checkmark appears next to the selected messages.

3. Do one of the following:

– Press Command + V (alternately, press Function + Menu ), and

then select Move To on the Message menu.

– Tap a message icon next to a selected message, and then tap Move To on the

pick list.

4. Tap the folders pick list, and select a destination folder.

5. Press Function + Enter , or tap OK.

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Creating and editing mail folders

You can also create new folders so that you can store e-mail messages by subject,
person, or project. The VersaMail application has certain existing folders, such as
Inbox, Outbox, Drafts, and Trash.

The procedure for creating and editing folders varies slightly between POP and
IMAP e-mail accounts, as described in the following procedure.

To create and edit e-mail folders:

1. Tap the folders pick list in the upper-right corner of the screen, and then tap Edit

Folders.

2. On the Edit Folders or Edit IMAP Folders screen, select any of the following:

POP accounts IMAP accounts

– To create a new folder, tap New, and then enter the new folder name. For

IMAP accounts only, select the check box if you also want to create the folder
on the server. When finished, press Function + Enter , or tap OK.

POP accounts IMAP accounts

– To rename a folder, tap the folder name from the list on the screen, tap

Rename, and then enter the new folder name. For IMAP accounts only, select
the check box if you also want to rename the folder on the server. When
finished, press Function + Enter , or tap OK.

POP accounts IMAP accounts

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– To delete a folder, tap the folder name from the list on the screen, and then

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tap Delete. For IMAP accounts only, select the check box if you also want
to delete the folder on the server, and then press Function + Enter , or
tap OK. For POP accounts, the folder will be deleted immediately and you
will not see a confirmation screen.

Creating and sending new e-mail

When you create a new e-mail message, you can enter the person’s e-mail address
or use the Lookup screen to find a particular address.

To create a new e-mail message:

1. Press Command + N.

Getting, sending, and managing e-mail

Delete confirmation
appears for IMAP
accounts only

Alternately, tap New.

2. Enter the recipient’s name using one of the methods described in the next

procedures.

NOTE

recipients on the To list because the list is truncated on the To line. If you tap the To
field, a dialog box shows all recipients for the current message.

When you address a message to several recipients, you do not see all the

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Addressing a message by typing the address

You can address a message by entering the complete address.

To enter the address:

1. In the New Message screen, tap the To field and enter the address, and then tap

Done.

For multiple recipients, type a semicolon (;) and then a space between recipient
names.

NOTE

to a semicolon. If you enter a space with no punctuation between names,
semicolons are not inserted and the e-mail message is improperly addressed.

If you enter a comma instead of a semicolon, it is automatically changed

If you want to edit an e-mail address that is longer than the line provided in the
New Message screen, tap the To field and edit the address.

2. To send copies, tap cc: or bcc: and enter the recipient’s address.

Copies (cc:) allow recipients to see the addresses of the other recipients, but
addresses in the blind copies (bcc:) field are hidden from all other recipients.

To automatically fill in the address as you type, see “Using Smart

TIP

Addressing to address a message” later in this chapter.

Addressing a message using Address Book

You can enter a recipient’s address by using the Lookup screen to select the
address. The names and addresses in the Lookup screen come from Address Book.

To use an address from Address Book:

1. In the New Message screen, tap the word To.

2. On the Recipient List screen, tap Lookup.

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3. On the Address Lookup screen, tap the address you want, and then tap Add.

4. Repeat steps 2 and 3 to add more addresses.

5. Tap Do ne .

6. To enter an address in the cc: or bcc: field, tap the field name and follow the steps

given for the To field.

Using Smart Addressing to address a message

Smart Addressing types ahead and completes a recognized e-mail address. Smart
addressing automatically fills in fields when the recipient’s name and e-mail
address are in your Address Book.

By default, Smart Addressing is selected in VersaMail Preferences.

To use Smart Addressing to address a message:

1. In the New Message screen, tap the word To.

2. Start entering the person’s name, such as Joe Smith.

Once the name is recognized from your Address Book, the name and e-mail
address are automatically completed on the recipient list. For example, if you
have a Joe Smith and a Joan Smith in your Address Book (and no other names
starting with J), once you type “Joe,” the entry “Joe Smith” is completed with
the correct e-mail address.

3. Tap Do ne .

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Turning Smart Addressing on or off

You can turn Smart Addressing on or off in VersaMail Preferences. By default,
Smart Addressing is turned on.

To turn Smart Addressing on or off in VersaMail Preferences:

1. In the Inbox, press Command + R.

Alternately, in the Inbox, press Function + Menu , tap Options, and
then tap Preferences.

2. Tap Advanced.

3. Tap the Enable Smart Addressing check box if it is not selected. A checkmark

means it is turned on.

4. Press Function + Enter , or tap OK.

Composing and sending e-mail

After you enter your recipient addresses, you can compose the rest of the e-mail
message.

To compose the rest of the e-mail and send it:

1. Tap the Subject field and enter the subject of your e-mail.

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2. Tap the area below the Subject line and enter the text of your e-mail.

To access the editing features available on the Edit menu, press Function +
Menu . The first character of each sentence is automatically capitalized for
you.

3. (Optional) Press Command + A (alternately, tap the Options menu and

select Add Attachments). See “Attaching files to e-mail” later in this chapter.

4. Tap one of the following to send the e-mail:

Send

Sends the e-mail immediately. (Alternately, press
Command + Y.)

Outbox

Stores e-mail in the Outbox so you can compose e-mail
offline and then send all e-mail during one connection with
the server. To send your e-mail later, go to the Outbox and
tap Get & Send. The connection to the mail server is
truncated and all the e-mail in the Outbox is delivered.

You can also tap Save To Drafts from the Options menu (or press

TIP

Command + W) to save this message in the Drafts folder rather than
sending it.

Completing drafts

If you are composing an e-mail message and you exit the VersaMail application
before tapping Outbox, Send, or Cancel, the e-mail automatically moves to the
Drafts folder. To finish editing the e-mail, tap the folders pick list and select Drafts.
Select the e-mail you want to complete or edit, and tap Edit. You can also delete the
e-mail in the Drafts folder.

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Attaching a personal signature

You can include a personal signature, such as your name, e-mail address, and
telephone number, to each e-mail you send.

To create a personal signature:

1. Press Command + R.

Alternately, press Function + Menu , tap Options, and then tap
Preferences.

2. Tap Signature.

3. Tap the Attach Signature check box to select it.

4. Enter your signature information.

5. Press Function + Enter , or tap OK.

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Forwarding e-mail

You can quickly forward e-mail messages from any folder other than the Outbox
folder.

To forward e-mail:

1. Tap the folders pick list and select the folder that contains the e-mail.

2. Tap the e-mail message to display it.

3. Press Command + F.

Alternately, tap the Forward button.

Ta p F o r w a r d

4. Tap the word To.

5. On the Recipient List screen, enter or look up the recipient address. See the

procedure for creating new e-mail earlier in this chapter for more information
on addressing messages.

6. (Optional) Enter some text describing the forwarded message.

7. Press Command + Y (alternately, tap Send) to send the message, or tap

Outbox to store it in the Outbox.

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Replying to e-mail

You can reply to an e-mail as you are reading it, or start the reply when viewing
messages in the folders list view.

To reply to an e-mail that you are reading:

1. Tap the e-mail you want to reply to.

2. Press Command + O.

Alternately, tap Reply.

3. In the Reply Options dialog box, select options for replying to the sender only

or to all e-mail recipients, and for including original message text.

4. Press Function + Enter , or tap OK.

5. Enter a reply.

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6. Press Command + Y (alternately, tap Send) to send the message, or tap

Outbox to send it later.

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To reply to an e-mail from the folders list:

1. On the message screen, press Right on the navigator to move to and open the

Options menu.

2. Press Down on the navigator to move to the Reply option, and then press Select

to select this option.

Alternately, you can tap the folders pick list, select the folder that contains

TIP

the e-mail, tap the envelope icon next to the message, and then tap Reply on
the pick list.

3. In the Reply Options dialog box, select options for replying to the sender only

or to all e-mail recipients, and for including original message text.

4. Press Function + Enter , or tap OK.

The e-mail is addressed.

5. Enter a reply.

6. Press Command + Y (alternately, tap Send) to send the message, or tap

Outbox to send it later.

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Working with attachments

You can easily download, view, and send attachments with e-mail messages.

Viewing attachments on your handheld

At times e-mail contains attached files, such as Microsoft Word or text files, that
you want to view on your handheld. You can view the following attached files:

vCard (.vcf)

vCal (.vcs)

Text (.txt)

HTML (.html or
.htm)

Microsoft Word
(.doc)

Other application
files (such as
graphics files)

This is an address.

This is usually a calendar appointment or a To Do task.

This is usually a memo or another plain text file.

Usually a web page or a formatted text file. By default, the
VersaMail application strips the formatting and shows only the
text of most HTML attachments. However, some browsers allow
other applications to pass them a file for viewing in full HTML.
If your browser supports this function, you can view HTML
attachments with all formatting intact. You do not need to do
anything different in the steps for downloading and viewing
attachments; the attachment is automatically opened in the
correct format for your handheld (text only or full HTML) based
on the applications you have installed.

The formatting is stripped and shows the text of most Microsoft
Word documents is shown.

For other types of application files, your handheld may contain
a viewer that allows other applications to pass it a file for
viewing. For example, your handheld may contain an image
viewer that allows another application to pass it a JPEG or GIF
attachment for viewing. You do not need to do anything
different in the steps for downloading and viewing attachments;
if your handheld contains such a viewer, the attachment is
automatically opened. If your handheld does not contain such a
viewer, you cannot view the attachment.

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PRC (.prc)

PDB (.pdb)

This is a Palm OS® application that you can install and run on
your handheld.

This is a file that works with specific Palm™ applications.

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Among the types of attachments you can receive are the following handheld
application files:

■ Address Book entries

■ Date Book appointments

■ To Do list items

■ Memos

NOTE

and 2MB total, including attachments. If the attachment is too large, it cannot be
downloaded to the handheld.

The maximum message size that you can retrieve is 60KB for the body text

To view an attachment:

1. In the Inbox, tap the message with the attachment.

A paper clip icon appears on the message’s icon if the message has an
attachment that has been downloaded.

Paper clip icon
indicates
downloaded
attachment

If you choose to get messages by subject only, you must tap More for each
downloaded message in order to view the body of the e-mail message plus any
attachments.

If the option Download Attachments is selected in the VersaMail Preferences,
any attachments that do not cause the message to exceed the maximum
message size are downloaded. Otherwise, you see a message showing that the
attachments were too large and asking if you would like to continue
downloading them.

For example, if the maximum message size is 5KB and you download a body of
2KB, then any attachment under 3KB is also downloaded, and any attachment
over 3KB is not. See “Downloading large attachments” later in this chapter.

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If an attachment is not downloaded, the message will not show a paper clip icon
in the Inbox even though it was sent with an attachment.

2. Click the paper clip icon in the upper-right corner. If the attachment is not

downloaded, a paper clip icon will not appear even though the message was
sent with an attachment. You must download the attachment for the paper clip
icon to appear.

Tap paper clip icon to view
attachment

3. Tap the name of the attachment you want to view, and tap View.

4. When you have finished viewing the attachment, tap Done. This returns you to

the Attachments dialog box, where you can select another attachment to view if
you want to.

5. When you have finished viewing all attachments, tap Done on the Attachments

dialog box. This returns you to the Message screen.

Downloading large attachments

Downloading and viewing a message with a single attachment that exceeds your
maximum message size, or a message with multiple attachments whose total size
exceeds your maximum message size, requires some extra steps.

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To determine if a message has an attachment or multiple attachments that exceed the
maximum message size:

■ In the Inbox, tap the message title.

More button indicates that message
plus any attachments exceeds
maximum message size

If the message plus attachments exceeds the maximum message size, the More
button appears on the Message screen. In the case of multiple attachments, if
some of the attachments were downloaded completely, you see both the paper clip
icon (indicating fully downloaded attachments) and the More button (indicating
incompletely downloaded attachments).

To download a single attachment that exceeds the maximum message size:

1. Tap the More button.

Ta p Mo r e

2. Tap No to stop downloading and return to the Message screen.

Tap Yes to continue downloading the entire message with attachment.

3. (Optional) Tap Cancel to stop downloading and return to the Message screen.

When downloading is complete, the paper clip icon appears and the More button
is no longer displayed. Follow the procedure for viewing an attachment presented
earlier in this chapter.

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To download multiple attachments whose total size exceeds the maximum message size:

1. Tap the paper clip icon.

2. Select one of the following:

– To return to the Message screen, tap Cancel.

– To view any fully downloaded attachments without continuing to download

additional attachments, tap No.

Follow the procedure for viewing an attachment presented earlier in this
chapter.

– To continue downloading all messages, tap Yes.

3. (Optional) Tap Cancel to stop downloading and return to the Message screen.

When downloading is complete, the Attachments dialog box appears, showing all
downloaded messages. Follow the procedure for viewing an attachment presented
earlier in this chapter.

Attaching files to e-mail

You can attach files on your handheld to e-mail messages you send. For example,
you can attach files from the various handheld applications, such as any Date Book
appointment (.vcs), To Do List tasks (.vcs), or memos (.txt).

NOTE

total, including attachments. The maximum number of attachments for any e-mail is
ten, regardless of the attachments’ total size.

The maximum size message you can send is 60KB for the body text and 2MB

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You can attach the following types of files:

■ vCard (.vcf)

■ vCal (.vcs)

■ Memo/Text (.txt)

■ PRC (.prc)

■ PDB (.pdb)

To attach a file to a message:

1. Press Command + A.

Alternately, press Function + Menu , tap Options, and then tap Add
Attachment.

2. Tap the Type pick list and select the file type.

Select type of file you want to
attach

All files of the selected type appear in the Type box. For example, if you select
Appointments (vCal), tap Date Book to see a list of appointments from a
particular date that you can attach, or tap To Do to see To Do List tasks.

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3. Tap the file that you want to attach, and then tap Add.

The selected file appears in the Attachments box.

4. Repeat steps 4 and 5 to for each attachment you want to add, and then tap Done.

To delete an attachment from an e-mail message, tap the attached file in

TIP

the Attachments box and then tap Delete.

5. Tap Send or Outbox.

Forwarding an attachment

You can include an attachments on any message you forward, up to the maximum
message size.

To forward a message with an attachment:

1. Tap the folders pick list and select the folder that contains the e-mail.

2. Tap the e-mail message to display it.

3. Press Command + F.

Alternately, tap the Forward button.

4. Tap the word To. On the Recipient List screen, enter or look up the recipient

address. See the procedure for creating e-mail earlier in this chapter for more
information on addressing messages.

5. Follow the steps for the procedure for attaching files presented earlier in this

chapter.

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You can delete one or more e-mail messages from any folder. For example, you can
delete old messages in the Inbox or messages that you were working on in the
Drafts folder. When you delete a message, it is placed in the Trash folder. See

“Emptying the trash” later in this chapter.

To delete messages on the server when you empty the trash on your handheld, you
can select the Delete Msgs on Server setting in VersaMail Preferences. If you don’t
periodically empty the trash and delete messages on the server, any incoming e­mail may “bounce” back to the sender. See “Setting preferences for getting and

deleting e-mail” later in this chapter.

To delete one or more messages:

1. Tap the folders pick list and select the folder that contains the message you want

2. Do one of the following:

Getting, sending, and managing e-mail

to delete.

Item to delete Action

One message Tap the bullet next to the message’s icon.

Multiple
messages

A group of
adjacent
messages

3. Press Right on the navigator to move to and open the Message menu.

4. Press Down on the navigator to move to the Delete option, and then press Select

Tap the bullet next to the icon of each message that you want
to delete.

Drag the stylus along the left of the message icons. To select
another group, lift the stylus and select the next group of
messages.

to delete the message.

Alternately, you can tap the message icon next to a selected e-mail

TIP

message and then tap Delete, or press Function + Menu and then
select Delete.

5. Press Function + Enter , or tap OK.

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6. (Optional) Tap Also delete message on server if you want to delete the message

from the server now.

If you selected the setting
Delete Msgs on Server in
VersaMail Preferences, this
check box is selected

The selected messages move to the Trash folder and are deleted from your
handheld when you empty the trash. If you set the preference to automatically
empty the trash, the messages are deleted when the trash is emptied. By default,
the trash auto-empties all deleted e-mail older than one week. See “Emptying

the trash” later in this chapter for more information.

IMPORTANT

again later.

If you delete a message on the server, you cannot retrieve it and view it

To delete messages before a certain date:

1. Press press Function + Menu , and then tap Delete Old from the

Message menu.

2. Tap the Folder pick list and select the folder that contains the messages you

want to delete.

Displays the current
folder for deleting
messages

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3. Tap the Older than pick list, and then tap One Week, One Month, or Choose

Date.

If you tap Choose Date, you can select a date from the calendar.

Tap a date to select it,
or tap Today

4. Tap Delete.

5. (Optional) Tap Also delete message on server if you want to delete the message

from the server now.

6. Press Function + Enter , or tap OK.

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Emptying the trash

Deleted e-mail accumulates in the Trash folder and takes up space on your
handheld. To increase memory, you should empty the trash regularly. If you want
to automatically empty the trash, you can set a preference to empty the trash
immediately or empty any e-mail older than a certain number of days.

To empty the trash:

1. Press Command + E.

Alternately, press Function + Menu , and then select Empty Trash
from the Message menu.

NOTE

message asks if you want to delete the trash.

2. (Optional) Tap Details to see how many messages are in the Trash, and whether

If Auto-Empty Mail from Trash is selected in VersaMail Preferences, a

the messages are set to be deleted on the server.

3. If you want to delete messages from the handheld as well as from the server, tap

Both. A message asks if you want to update the server now.

To delete the message from only the handheld now, tap Handheld.

NOTE

If your mailbox on the server becomes full, messages are returned to the senders.

Many e-mail providers, such as Yahoo, have size restrictions for mail storage.

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To have the trash emptied automatically:

1. Press Command + R.

Alternately, press Function + Menu , select Options, and then select
Preferences.

2. Tap Advanced.

By default, Auto-Empty Mail from Trash is selected, and the time interval is set
at Older Than 1 Week.

3. Tap the pick list, and select how often you want the e-mail messages

automatically emptied from the trash.

– Immediately.

– Older Than 1 Day.

– Older Than 3 Days.

– Older Than 1 Week.

– Older Than 1 Month.

4. Press Function + Enter , or tap OK.

Marking messages as read or unread

You can mark messages as read or unread. When you tap a message to read it, it is
automatically marked as read.

NOTE

message is in bold or regular typeface for POP accounts on the handheld, but you
can’t connect with the server to change the message state.

To mark messages as read or unread:

1. Tap the folders pick list and select the folder you want.

Because POP servers do not support the read or unread message feature, the

2. Tap the icon next to the message you want to mark.

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3. Tap Mark Read or tap Mark Unread.

To mark multiple messages, tap the bullets next to the messages you

TIP

want, press Function + Menu and then select Mark Read or Mark
Unread.

4. Tap Handheld to mark the messages as read or unread on your handheld. Tap

Both to mark the messages on both the handheld and the server.

If you tap Both, this message appears.

Tap OK to connect with the server and immediately mark the messages as read
or unread on the server. This action also processes any other pending actions on
the server, such as messages not yet deleted.

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operation or the next time you connect to the server.

Read messages appear in plain text; unread messages appear in bold text.

Setting preferences for getting and deleting e-mail

VersaMail Preferences determine how the VersaMail application gets, sends, and
deletes e-mail.

To set e-mail preferences:

1. Press Command + R.

Alternately, press Function + Menu , select Options, and then select
Preferences.

Getting, sending, and managing e-mail

2. Select preferences:

Get

Ask Every Time

Confirm
Deletions

Delete Msgs on
Server

Enables you retrieve the subject only or the entire message.

Displays a dialog box for choosing subjects only or entire
messages each time you retrieve e-mail. If deselected,
messages are retrieved according to the option you select in
the Get pick list.

Displays a confirmation dialog before deleting e-mail.

If selected, automatically deletes messages on the server that
you have deleted on your handheld. If not selected, you will
be asked each time you delete messages on your handheld
whether you want to also delete them on the server. Because
mailboxes on the server usually have size restrictions, we
recommend periodically deleting messages on the server.

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Download
Attachments

Causes files attached to e-mail to be automatically
downloaded to your handheld. Attachments that exceed the
maximum message size cannot be downloaded. See

“Working with attachments” earlier in this chapter for more

information.

Signature

Enables you to attach a default signature to all your outgoing
messages. See “Attaching a personal signature” earlier in
this chapter for more information.

Adding or updating an Address Book entry directly from a message

You can add or update an e-mail address in the Address Book directly from the
body of a received e-mail message.

To add a new Address Book entry:

1. On the Message screen, press Function + Menu , select Options, and

then select Add to Address Book.

A dialog box appears with the “From” address displayed. If a Display Name
exists for this Address Book entry, the Last name and First name fields show the
display name.

2. (Optional) If the Last name and First name fields are blank, enter the first and

last name associated with the “From” e-mail address.

3. Tap OK to add the e-mail address to the Address Book, and then tap OK in the

confirmation dialog box.

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You can also update an existing Address Book entry with a new e-mail address, or
create a second Address Book entry for a name that has an existing record. The
procedure is the same as for adding a new Address Book entry. If you tap Add to
Address Book from the body of an e-mail message and a record already exists for
the recipient name, you are prompted either to update the e-mail address for the
recipient or to create a new record for the recipient.

Synchronizing e-mail between the handheld and the desktop

To manage your e-mail on your desktop as well as on your handheld, you can
synchronize an e-mail account on the handheld with an e-mail application on the
desktop. You can use many popular e-mail applications, called clients, such as
Microsoft Outlook, Eudora, Lotus Notes, Outlook Express, or any other e-mail
clients that use MAPI.

You must have a Windows computer to synchronize e-mail between your
handheld and your computer.

This section describes the following:

■ Starting the Palm VersaMail HotSync Conduit

■ Configuring and activating accounts in the HotSync Manager

■ Synchronizing e-mail on the handheld with a desktop e-mail application

■ Converting attached files using attachment conversion plug-ins

Configuring an account in HotSync Manager

Before synchronizing an e-mail account, you configure the account’s settings in the
Palm VersaMail HotSync Conduit. The settings have to be specified only once
unless you need to make changes.

To start Palm VersaMail HotSync Conduit

1. Click the HotSync Manager icon in the Windows system tray.

2. Select Custom.

3. Select VersaMail in the Conduit list.

:

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4. Click Change.

5. Select Synchronize Active Accounts.

Curly accesses POP servers through MAPI only, and accesses IMAP servers
through configuration in MultiMail

Setting synchronization options and account settings

Next, you must configure each e-mail account’s general synchronization settings.
For example, if you created an Earthlink e-mail account on the handheld and want
to synchronize that with the desktop, set the synchronization options for the
Earthlink account. During a HotSync operation, the Earthlink account on the
handheld and the e-mail application specified in the conduit are synchronized.

To configure an account and set the synchronization options:

1. In the HotSync Action For VersaMail dialog box, click Configure Accounts.

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2. (Optional) Select the check box Enable Informational Logging if you want the

HotSync log to record information, such as errors encountered, about the
conduit during a HotSync operation.

Select the account to configure
and synchronize

3. Select the account that you want to configure from the Accounts drop-down

list.

The tab with the account’s name and settings, such as MyMail Settings or Yahoo
Settings, is displayed.

Enter the message
size and the number
of days before today
that synchronization
occurs

Check here for helpful notes when
configuring an e-mail client

4. Select the option Check this box to synchronize this mail account when you

perform a HotSync operation; otherwise, the account cannot be synchronized.

5. Under Connection Information, select the desktop e-mail application, such as

Microsoft Exchange 5.0 or later, Outlook Express, or Eudora, that you are
synchronizing the account with and specify any necessary settings.

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If your e-mail application is compatible with Extended MAPI, try Microsoft

TIP

Exchange 5.0 or later as a choice for the Mail Client option. If your e-mail
application is compatible with Simple MAPI (SMAPI), try Microsoft Outlook
Express as a choice for the Mail Client option. Although Netscape uses SMAPI,
Netscape is not supported.

Mail Client Action

Microsoft
Exchange 5.0 or
later

Microsoft
Outlook 97 or
later

Microsoft
Outlook Express

5.5 or later

Lotus Notes Enter your Lotus Notes ID and password. Click Browse if you

Eudora 5.0 or
later

Direct POP
connection to
server

Select a MAPI profile to access the mail server. The conduit
displays any existing MAPI profiles in the list.

Select the MAPI profile to access the mail server. The conduit
checks for any existing MAPI profiles and displays them in the
list. Enter your password for Outlook. See “Configuring

Microsoft Outlook” later in this chapter for the changes you

need to make in Outlook.

If you select Microsoft Outlook Express, enter the password for
your e-mail account. See “Configuring Microsoft Outlook

Express” later in this chapter for details.

need to locate your Notes ID.

See “Configuring Eudora” later in this chapter for more
information about the settings to make in Eudora.

Select this option to synchronize an account by connecting
directly with a POP server. You must enter the information
about the server in the VersaMail application on your
handheld when you create the e-mail account to access the
server. You will enter information about the incoming (POP)
server, outgoing (SMTP) server, your e-mail username, your
password, and your e-mail address.

During the HotSync operation, the conduit reads the settings
you made. If the settings do not exist or all server information
is wrong, an error is reported in the HotSync.log file. However,
if the incoming server (POP) is correct, the Inbox is
synchronized if the option to synchronize the Inbox is selected.
If the outgoing server (SMTP) is correct, the Outbox is
synchronized (send e-mail) if you selected the option to
synchronize the Outbox. If neither is correct, then nothing
happens.

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If you want to synchronize e-mail for an account that requires
APOP authentication, you must select the option to use APOP
on your handheld. See “Adding APOP to an account” later in
this chapter for details.

If you want to synchronize e-mail for an account that requires
ESMTP authentication (for example, Yahoo accounts require
ESMTP authentication), you must select the option to use
ESMTP on your handheld. See “Adding ESMTP to an account”
later in this chapter for details.

Synchronizing e-mail between the handheld and the desktop

Direct IMAP
connection to
server

Other e-mail
applications

Select this option to synchronize an account by connecting
directly with an IMAP server. You must enter the information
about the server in the VersaMail application on your
handheld when you create the e-mail account to access the
server. You will enter information about the incoming (IMAP)
server, outgoing (SMTP) server, your e-mail username, your
password, and your e-mail address.

During the HotSync operation, the conduit reads the settings
you made. If the settings do not exist or all server information
is wrong, an error is reported in the HotSync.log file. However,
if the incoming server (IMAP) is correct, the Inbox is
synchronized if the option to synchronize the Inbox is selected.
If the outgoing server (SMTP) is correct, the Outbox is
synchronized (send e-mail) if you selected the option to
synchronize the Outbox. If neither is correct, then nothing
happens.

If you want to synchronize e-mail for an account that requires
ESMTP authentication (for example, Yahoo accounts require
ESMTP authentication), you must select the option to use
ESMTP on your handheld. See “Adding ESMTP to an account”
later in this chapter for details.

Select Microsoft Exchange 5.0 or later as a choice for the Mail
Client option if your e-mail application is compatible with
extended MAPI. If your e-mail application is compatible with
SMAPI, select Microsoft Outlook Express as a choice for the
Mail Client option.

NOTE

incoming e-mail, your personal address book, and other information services
that you can use. The profile may be MS Exchange Settings, your name, or
something different. For more information on profiles, see your e-mail
application’s documentation.

A profile contains configuration information, such as the location of

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6. Enter the Sync Mail Restrictions you want:

Days in Which to Synchronize Mail: Set how many days of e-mail, between 0

–

and 999, that e-mail should be synchronized. A value of 0 synchronizes all
e-mail in the Inbox during the next HotSync operation. For other values, the
conduit synchronizes e-mail for today and the number of days preceding
today. For example, if you enter a value of 2, e-mail is synchronized for today
and yesterday, but if you enter 3, e-mail is synchronized for today,
yesterday, and the day before.

–

Maximum Message Size (KB) for HotSync Operation: Enter the maximum

message size from 1 to 2048KB. If the message exceeds the maximum size,
the conduit truncates the message. For example, the maximum message size
might be 50KB, and the message might have the following:

Message header

Body

Attachment 1

Attachment 2

1KB

20KB

40KB

20KB

In this case the conduit puts the message header, body, and
attachment 2—totaling 41KB—on the handheld. Attachment 1 is removed
because adding it to the message causes the message to exceed the
maximum.

–

Synchronize unread messages only: Select whether to synchronize all

e-mail between your desktop and your handheld, or unread e-mail only. By
default, the check box is unselected, meaning that all e-mail will be
synchronized.

7. Select the folder synchronization you want:

– Select the Synchronize the Inbox check box to synchronize the Inbox during

the next HotSync operation.

– Select the Synchronize the Outbox check box to send any e-mail in the

handheld’s Outbox during the next HotSync operation.

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8. Click Apply.

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Verifying handheld account settings before synchronizing accounts

Certain settings you configure on your handheld for a given e-mail account must
be set correctly for the synchronization process as well. Before configuring an
e-mail client on your desktop for synchronization, be sure to verify the following
settings on your handheld:

■ APOP and ESMTP: If you want to synchronize e-mail for an account that

requires either APOP or ESMTP authentication (for example, Yahoo accounts
require ESMTP authentication), you must select the option to use APOP or
ESMTP on your handheld. See “Adding APOP to an account” and “Adding

ESMTP to an account” later in this chapter for details.

■ Mail filters: Any mail filters you have configured for a given e-mail account on

your handheld also apply during the synchronization process. For example, if
you have set filters to accept only e-mail containing the subject words “Current
Software Project,” only those same messages are synchronized between your
desktop and your handheld. Be sure to turn mail filters off if you want to
synchronize all messages between your desktop and your handheld. See

“Turning filters on and off” later in this chapter for details.

Configuring Microsoft Outlook

You can synchronize Microsoft Outlook 97/98/2000/XP with a VersaMail e-mail
account, but you must set Microsoft Outlook as the default e-mail handler. You
must check your username and password.

To configure Microsoft Outlook:

1. In the Control Panel, click Internet Options.

NOTE

Internet Options.

2. Click the Programs tab.

3. Select Microsoft Outlook as the default e-mail program.

4. Click OK.

NOTE

Outlook.

For Windows XP, click Network and Internet Connections, and then click

Make sure your username and password are set up correctly within Microsoft

Configuring Microsoft Outlook Express

You can synchronize a VersaMail e-mail account with Microsoft Outlook Express

5.5 or 6.0, but you must set Outlook Express as the default e-mail handler.

NOTE

Express.

Make sure your username and password are set up correctly within Outlook

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To configure Outlook Express:

1. In the Control Panel, click Internet Options.

NOTE

Internet Options.

2. Click the Programs tab.

3. Select Outlook Express as the default e-mail program.

4. Click OK.

TIP

application. From the Tools menu, select Options. Click the General tab, and then click
Make Default.

For Windows XP, click Network and Internet Connections, and then click

You can also make Outlook Express the default e-mail handler within the e-mail

Configuring Eudora

If you are using Eudora as your e-mail application, you must set up MAPI in
Eudora.

To set up MAPI in Eudora:

1. From the Eudora Tools menu, select Options.

2. Do one of the following:

– If Eudora is the only e-mail application that you use, select Always as the

MAPI setting.

– If you use more than one e-mail application, select When Eudora is running

as the MAPI setting.

3. Ensure that your username and password are set up correctly within Eudora.

This information is needed to log in to Eudora to retrieve and synchronize your
e-mail.

IMPORTANT

operation. The VersaMail application synchronizes with your Dominant Personality in
Eudora 5.1 or later.

Converting attached files

You can use attachment conversion plug-ins to convert attached files that you are
receiving. Documents To Go plug-ins are automatically configured; however, you
must install Documents To Go version 5 on your desktop computer and on your
handheld for attachments to be converted properly. Version 5 of Documents To Go
is included on the Software Essentials CD-ROM that came with your handheld. See
the Documents To Go Getting Started Manual for more information.

Eudora must be running in order for you to perform a HotSync

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When you receive a message with an attachment on your handheld, the file is
converted to the DataViz format on the handheld when you perform a HotSync
operation. You can then read and edit the file in Documents To Go on the
handheld.

In the Palm VersaMail HotSync Conduit, you can turn off DataViz Documents To
Go plug-ins or select other plug-ins.

To turn off attachment conversion plug-ins:

1. Click the HotSync Manager icon in the Windows system tray.

2. Select Custom.

3. Select VersaMail in the Conduit list.

4. Click the Attachment Conversion tab.

Documents To Go
plug-ins are configured
automatically

5. To deselect a plug-in, select Not Selected from the drop-down list. To select a

plug-in, select Selected from the drop-down list.

6. Click OK.

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Synchronizing an account

To synchronize accounts, you must set the HotSync action for the VersaMail
application in the HotSync Manager. You can, however, exclude e-mail accounts
from a HotSync operation.

If you don’t want an account synchronized, deselect the check box Select this

TIP

check box to synchronize this e-mail account when you perform a HotSync operation.

To select which accounts are synchronized during a HotSync operation:

1. Click the HotSync Manager icon in the Windows system tray.

2. Select Custom.

3. Select VersaMail

4. Click Change.

5. Select one of the following:

Synchronize Active Accounts: Select this option to include active accounts in

–

in the Conduit list.

the next HotSync operation. For an account to be synchronized, you must
have selected the option Check this box to synchronize this mail account
when you performed a HotSync operation.

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Do Nothing: Select this option to exclude e-mail accounts from the next

–

HotSync operation.

6. (Optional) Select Set as Default to apply the options you selected to all

subsequent HotSync operations. Otherwise, the settings apply to the next
HotSync operation only.

7. Click OK.

8. Perform a HotSync operation.

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Many of the VersaMail application features, such as getting and sending e-mail,
you use daily. Other features are used less frequently but are especially valuable
in certain situations. For example, filtering e-mail is helpful if you are traveling and
want to receive messages only from certain people or about specific subjects.
Filters and other special features are discussed in this chapter.

This section describes the following:

■ Creating and using filters to determine which e-mail you actually view

■ Managing mail settings

■ Adding APOP to an account

■ Adding ESMTP to an account

■ Copying text from an e-mail message for use in other applications

■ Using the command bar

■ Viewing e-mail header details

Going beyond the basics

■ Backing up your mail databases

■ Synchronizing IMAP folders wirelessly

■ Accessing corporate e-mail

■ A summary of the VersaMail application navigator controls and keyboard

shortcuts

Setting server options for an IMAP account

To set mail retrieval server options for an IMAP account:

1. Tap Ne xt .

2. If you want only unread mail to be downloaded to your handheld, make sure

Get unread mail ONLY is selected. If you don’t choose this option and you tap
Get & Send, all e-mail in your Inbox is downloaded.

3. Tap Mo re.

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4. If you want to limit the maximum size of an incoming e-mail message, tap the

maximum size field and enter the size in kilobytes.

5. Tap the check box to delete messages on the server when they are deleted in

MultiMail Deluxe.

If you are selecting this option for an account you created, such as a Yahoo or
Earthlink account, the messages are deleted the next time you access your
Yahoo account on the web.

6. Tap OK .

7. Tap Finish.

8. Tap Do ne .

Managing mail filters

Filters provide efficient ways to manage e-mail retrieval and storage. When you
tap Get Mail or Get & Send, filters determine which e-mail messages are
downloaded to your handheld and in which folder the downloaded messages are
stored.

For example, you may want to file e-mail about sales meetings in a Sales folder.
You can create a filter that automates this action, so that whenever you receive
e-mail about sales meetings, it is immediately sent to the Sales folder, which you
created in the filters screen.

Creating mail filters

To create a mail filter, you select various criteria, such as To, From, and Contains.
This information makes up the filter statement.

For example, if you want stock quotes from your online brokerage service sent to
a specific folder, you can filter those e-mail messages and store them in the Inbox

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folder. The filter statement, which is displayed in the Filter Editor, is shown in the
following figure.

To create a filter:

1. Press Function + Menu .

2. Select Options, and then select Filters.

3. Tap Ne w.

4. Enter a short description of the filter in the Name field.

5. Use the If the pick lists to create criteria for the filter.

The three pick lists and the edit line combine to create a statement that identifies
the type of e-mail and where you want the e-mail stored. For example, a filter
might read, “If the [Subject] [Contains] sales meeting, Then get mail and move
to [Sales].” When you use this filter to sort incoming e-mail, any e-mail
containing sales meetings in the subject line is filed in the Sales folder.

To pick list

Select the message header field with the information
contained in the edit line: To, From, Subject, cc, Date, Size.
For example, you might select Date to download only
messages that are less than a certain number of days old.

Contains pick
list

Select a filter action: Contains, Starts with, Does NOT
Contain.

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Edit line

Enter the text that must be found in the header field. For
example, if you want to sort e-mail with the subject Sales,
enter “Sales.” If you enter more than one criteria, separate
each with a comma, for example—Sales, New York.

Then get mail
and move to
pick list

Select the folder or mailbox into which you want your
filtered e-mail to go. You can also create a new folder for
storing the incoming e-mail. Tap Edit Folders, and then
create a new folder or delete or rename existing ones.

6. Press Function + Enter , or tap OK.

The filter appears in the Filters list.

Tap the icon and then
move the filter up or down
in the list

Selected filters execute in the order in which they appear on the list. Move filters
up and down the list to ensure that they execute in the correct order.

NOTE

“Synchronizing an account” earlier in this chapter for more information.

Filters created on the handheld also apply to e-mail synchronization. See

Turning filters on and off

By default, a filter that is turned on or selected affects all subsequent downloads of
e-mail until you deselect it. More than one filter can be in effect at once. Before you
download e-mail, be sure to turn on the filters you want and turn off those you
don’t want.

To turn a filter on or off:

1. Press Function + Menu .

2. Select Options, and then select Filters.

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The Filters dialog box appears with the filters you created.

Filters with a check mark are
turned on

3. Tap the pick list in the upper-left corner, and select Connected or Synchronize.

– Connected applies a filter to a modem transaction.

– Synchronize applies a filter to a HotSync operation.

4. Tap the filter check boxes to select the filters you want to use for subsequent

e-mail transactions.

IMPORTANT

is deselected also under Synchronize.

5. Press Function + Enter , or tap OK.

If you deselect a filter listed under Connected, be sure that the filter

Editing or deleting a filter

You can edit a filter to change its name or the criteria in the filter.

To edit or delete a filter:

1. Press Function + Menu .

2. Select Options, and then select Filters.

3. Tap the name of the filter.

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4. Do one of the following:

– To edit the filter, revise your entry in the Name field and/or your selections

in the pick lists, and revise the text in the edit line. Tap OK.

– To delete the filter, tap Delete, and then tap Yes to confirm deletion.

5. Press Function + Enter , or tap OK.

Managing mail settings

You can configure advanced mail settings such as server information, incoming
and outgoing mail server options, and more for each e-mail account.

To select the account whose settings you want to manage:

1. In your Inbox or another folder screen, press Function + Menu .

2. Select Options.

3. Select Mail Servers.

Shows server settings for current
account. Tap the Account pick list
to edit the account

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4. Tap the Account pick list, and then tap Edit Accounts.

All e-mail accounts
appear in the list

5. Tap the name of the account whose settings you want to manage, and then tap

OK.

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To change the protocol type:

1. In the Server Settings screen, tap the Protocol pick list, and then tap POP or

IMAP.

2. Press Function + Enter , or tap OK.

To change your username or password:

1. In the Server Settings screen, enter a new username.

Your username is typically the first part of your e-mail address, which appears
before the @ symbol.

2. Tap the Password box, and enter a new password in the Password Entry dialog

box.

3. Press Function + Enter , or tap OK.

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To set a default service for this account (different from the default service for your handheld):

1. In the Server Settings screen, tap the Always Connect Using check box.

Tap to change the service
connection for this e-mail
account only from your default
handheld service connection

2. Tap the connection type you want from the Services pick list.

Select a service connection for
this e-mail account only

3. Press Function + Enter , or tap OK.

NOTE

Select this option only if you want a given e-mail account to use a
different service from the default service you set for your handheld. For
example, you may have selected a default service that uses the built-in GPRS
radio on your handheld to make a network connection. However, for your
Earthlink account, you may want to switch to the Earthlink service, which uses
dial-up GSM to make a network connection. To do this, tap this check box, then
select Earthlink from the Services pick list. Leave this box deselected if you
want to use your default handheld service for this e-mail account.

See Chapter 21 for information on setting connection types and selecting a
default service for your handheld. See “Selecting a different service for a given

e-mail account” earlier in this chapter for details on using a different service for

a specific e-mail account.

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To change e-mail address/mail server settings:

1. In the Server Settings screen, tap Details.

2. Tap the Options pick list and select Address/Servers.

3. Edit any of the following:

E-mail address: Enter the e-mail address of the account you are accessing,

–

such as [e-mail].

Incoming mail server: Enter the name of your incoming (POP) mail server,

–

such as pop.mail.yahoo.com.

Outgoing mail server: Enter the name of your outgoing (SMTP) mail server,

–

such as smtp.mail.yahoo.com.

4. Press Function + Enter , or tap OK.

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To change incoming mail server settings:

1. In the Server Settings screen, tap Details.

2. Tap the Options pick list and select Incoming Mail.

3. The incoming mail options are different depending on the connection type you

selected and the server protocol—POP or IMAP.

.

POP accounts

IMAP account

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Leave mail on
server (POP only)

Get unread mail
ONLY

Maximum
Message Size

Use APOP (POP
only)

Port Nu mber

Leaves e-mail that you receive on the handheld on the server
also.

Retrieves unread e-mail only. To get all e-mail and not just
unread e-mail, deselect Get unread mail ONLY.

Shows the maximum message size that you can receive.

Encrypts your username and password when traveling over
the network. Some services require APOP to work properly,
while others do not work properly if APOP is used. If you
aren’t sure if your ISP or web e-mail provider supports
APOP, check with your e-mail provider. See “Adding APOP

to an account” later in this chapter.

Defaults to 110 for POP and 143 for IMAP servers
respectively. If you are not sure about the correct port
number, check with your mail server administrator.

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Mailbox (IMAP
only)

Deleted Mail
(IMAP only)

Defines the root mailbox on your IMAP server.

Stores deleted e-mail in the folder you specify on the server.
This field is case sensitive, so spell the folder name exactly as
it is on the server. For example, if your Deleted Mail folder is
called Trash on the server, you must enter Trash in this space.

Sent Mail (IMAP
only)

4. Press Function + Enter , or tap OK.

Shows the name of your Sent Mail folder on the server. This
field is case sensitive, and the folder name should be spelled
exactly as it is on the server

.

If you are using the Palm VersaMail HotSync Conduit and have an IMAP
account, you must configure the outgoing mail settings to send mail.

To set outgoing mail server (SMTP) settings:

1. In the Server Settings screen, tap Details.

2. Tap the Options pick list and select Outgoing Mail.

3. Enter any of the following:

Display Name: Enter the name you want to appear on your outgoing

–

messages, such as “Joe Smith.”

Reply To Address: Enter the e-mail address that you want recipients to see

–

and reply to on your e-mail messages, only if it is different from the e-mail
address from which you are sending the message. For example, if you are
sending a message from [e-mail] but you want recipients to reply to
[e-mail], enter the reply-to address here. Reply To Address makes
it look like the e-mail came from the address you entered.

–

BCC: Select the BCC check box to send a blind copy of any e-mail message

you send to another e-mail address. The blind copy e-mail address is not
seen by the other recipients of the message. For example, if you want a copy
of all messages you send from your handheld to be sent to your desktop e­mail account, enter that e-mail address.

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4. Press Function + Enter , or tap OK.

To set additional outgoing mail options:

1. In the Server Settings screen, tap Details.

2. Tap the Options pick list and select Advanced Outgoing.

3. Set additional options for outgoing e-mail:

Port Nu mber

The default is 25, the port number most SMTP servers use. If
you are not sure about the correct port number, check with
your mail server administrator.

My server requires
authentication
(ESMTP)

Select this option if the outgoing server (SMTP) requires
authentication. Check with your system administrator
before selecting this option. See “Adding ESMTP to an

account” later in this chapter.

4. Press Function + Enter twice, or tap OK twice.

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To encrypt your username and password when traveling over the network, some
services require APOP to work properly, while others do not work properly if
APOP is used. If you aren’t sure if your ISP or web e-mail provider supports
APOP, check with your e-mail provider.

Going beyond the basics

NOTE

APOP works only with accounts that use the POP protocol.

To edit an account and add APOP:

1. In your Inbox or another folder screen, press Function + Menu .

2. Select Options.

3. Select Mail Servers.

4. Tap the Account pick list and select Edit Accounts.

All e-mail accounts
appear in the list

5. Tap the name of the account you want to change, and then tap OK.

6. In the Server Settings screen, tap Details.

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7. Tap the Options pick list and select Incoming Mail.

8. Select the Use APOP check box.

9. Press Function + Enter , or tap OK.

Adding ESMTP to an account

Some services require ESMTP authentication to validate your username and
password on a given SMTP server. If you aren’t sure if your ISP or web e-mail
provider supports ESMTP, check with your e-mail provider.

To edit an account and add ESMTP:

1. In your Inbox or another folder screen, press Function + Menu .

2. Select Options.

3. Select Mail Servers.

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4. Tap the Account pick list and select Edit Accounts.

All e-mail accounts
appear in the list

5. Tap the name of the account you want to change, and then tap OK.

6. In the Server Settings screen, tap Details.

7. Tap the Options pick list and select Advanced Outgoing.

8. Select the My server requires authentication (ESMTP) check box.

9. Press Function + Enter , or tap OK.

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Copying text from an e-mail message for use in other applications

You can copy any text from an e-mail message, either from one you have
composed or have read or from an attachment you have downloaded and opened
(such as a Word doc), for use elsewhere in the VersaMail application or in another
application. Text you can select and copy includes:

■ A name

■ An e-mail address

■ Body text of an e-mail message or a downloaded attachment

To copy and paste text from an e-mail message:

1. Select the text by dragging the stylus over it.

2. Press Command + C.

3. To paste the text elsewhere in the VersaMail application or in another

application, go to the new location and press Command + V.

You can also tap commands for copying and pasting in the edit menu (press

TIP

Function + Menu , and then select Edit) in many handheld applications.

See “Performing common tasks” in Chapter 4 for more information on copying
and pasting.

Using the command bar

The command bar provides shortcuts for performing numerous tasks. The options
presented on the command bar may change, depending on which screen is
displayed in the application. For example, if you are viewing a message in the
Inbox, the command bar gives you the option of quickly moving the message to
another folder. See “Moving e-mail between folders” earlier in this chapter.

To access the command bar on your Tungsten W handheld:

■ Press Command on the keyboard.

For each type of screen, the command bar offers various options.

View Options

List (Inbox, Outbox, and so
on showing list of
messages

Select all messages.

Deselect all messages.

Change display font (toggles between large and
small font).

Delete messages from the handheld; icon appears
only if you have previously selected all messages.

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View Options

Reading a message Delete message from the handheld.

Move message to a different folder; select folder
from pick list.

Change display font (toggles between large and
small font).

Composing a message Insert the @ symbol into a recipient’s e-mail

address.

Add attachment.

Undoes last action; icon appears in command bar
only if you have previously performed one of the
actions above or any of the cut/copy/paste
functions described below.

Reading or composing a
message

See “Using menu commands” in Chapter 3 for more information on the command
bar.

E-mail header details

When viewing a message in any folder, you can change the view of the message
header. The e-mail header options as follows:

■ Short header: Shows sender’s name or address (From field) and subject line

(Subj field).

Short header
shows sender
name and
message subject
only

Cuts selected text.

Copies selected text.

Pastes selected text.

Tap header icon to switch to full
header

■ Full header: Shows the following:

– Sender’s name or e-mail address (From field)

– Subject line (Subj field)

– Date message was composed, sent, or received (Date field)

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– Size of message including any attachments (Size field)

– Recipient’s name or e-mail address (To field)

Full header
shows sender,
subject, date,
size, and
recipient
information

To switch between short header and full header view, tap the header icon in the
upper-right corner of the message screen.

Backing up mail databases

In most cases your e-mail is on your server, so you do not need to back up your
e-mail database from your handheld. If you want to make sure you have a current
copy of all your e-mail, you can back up all the e-mail databases from the
handheld.

To back up the e-mail database:

1. Press Command + R.

Tap header icon to switch to
short header

Alternately, press Function + Menu , select Options, and then select
Preferences.

2. Tap System.

3. Tap Backup ALL Databases to select it.

NOTE

4. Press Function + Enter , or tap OK.

If you don’t select this option, HotSync operations are faster.

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If you create an IMAP folder in an account on your handheld that matches a folder
on the mail server, you can wirelessly synchronize e-mail messages that you move
into or out of the IMAP folder, or delete in the folder.

When you synchronize a folder, any e-mail messages in the selected folder on the
mail server will be downloaded to the same folder on your handheld. Any
messages moved out of the selected folder on your handheld or deleted on your
handheld will be moved or deleted in the folder on the mail server.

Depending on how you have set up IMAP folders on your handheld and/or the
mail server, you may have to perform some steps before you can wirelessly
synchronize e-mail messages between your handheld and the server, as follows:

■ If you need to create a folder on both your handheld and the server, see

“Creating and editing mail folders” earlier in this chapter. Be sure to select the

Also create on server check box as described in that section, After creating the
folders, continue with the following procedures for synchronizing IMAP
folders.

■ If there is a folder on the mail server but need to create it on your handheld. see

“Creating and editing mail folders” earlier in this chapter. You do not need to

select the Also create on server check box as described in that section. After
creating the folder, continue with the following procedures for synchronizing
IMAP folders below.

Going beyond the basics

■ If you have a folder on your handheld that matches a folder on the mail server,

continue with the following procedures for synchronizing IMAP folders.

You can synchronize either a single pair of handheld/mail server folders, or
multiple pairs of folders.

NOTE

You can synchronize up to 11 custom folders you create, in addition to the default
folders Inbox, Outbox, Drafts, Sent, and Trash.

You can synchronize folders whose names are up to 16 characters in length.

To wirelessly synchronize a single pair of handheld/mail server IMAP folders:

1. From within an IMAP e-mail account, tap the folders pick list in the upper-right

corner of the screen and select the folder you want to synchronize.

2. Tap Get Mail.

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To synchronize multiple pairs of IMAP folders:

1. In your Inbox or another folder screen of an IMAP e-mail account, press

Function + Menu .

2. Select Options.

3. Press Command + L (alternately, select Sync IMAP Folders).

4. Select the folders you want to synchronize from the pick list. A connection is

made to your network provider to update the server with changes from your
handheld, and to have your handheld updated with changes from the server.

Accessing corporate e-mail

Many corporate e-mail servers—including Microsoft Exchange and Lotus Domino
servers—support direct IMAP access. If you are accessing your e-mail using the
VersaMail application and an 802.11 network behind your company’s firewall, you
may be able to directly access your business e-mail. If your company requires extra
security or you are accessing your e-mail through either a dial-up connection or a
LAN outside of your company’s firewall, you will need to use a Virtual Private
Network (VPN) client before you can access your business e-mail. Check with your
company’s network administrator for information about VPN access, your
business e-mail username and password, and IMAP and SMTP settings.

Five-way navigation in the VersaMail application

The following table summarizes the controls for the five-way navigator on your
handheld that are specific to the VersaMail application. See “Using the navigator”
in Chapter 3 for general navigator information.

View Selection Navigation Function

Main List
(Inbox or
other folder
list)

No message
selected

Up/Down Scrolls between messages in list.

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Select Highlights the first message in the

list.

Right No function.

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Left No function.

Going beyond the basics

Compose
New Message

Message
selected

N/A Up/Down In To, cc, bcc, and Subject fields: Tabs

Select Opens messages for viewing.

Right Displays context menu that normally

appears when clicking on the e-mail
icon for each message.

Left Returns you to the “no message

selected” options.

to the next/previous field.

In message body text: Scrolls the text
viewed on the text list.

Select No function.

Right In To, cc, bcc, and Subject fields:

Moves to the next character.

In message body text: No function.

Left In To, cc, bcc, and Subject fields:

Moves to previous character.

In message body text: No function.

Read
Message

N/A Up/Down Scrolls the message text.

Select Returns you to list view.

Right Displays the next message. If you are

is viewing the last message, returns
you to the folder list view.

Left Displays the previous message. If

you are viewing the first message in
the folder, returns you to the folder
list view.

When you return from viewing a message to the list view (Inbox or other folder),
the message you were viewing may or may not be selected in the list, according on
the following:

■ If you pressed Select to view the message, the message will be highlighted on

the list on when you return to the list view

■ If you used the stylus or pressed Right or Left to view the message, the message

will not be highlighted when you return to the list view. If you press Select, the
first message in the list will be selected.

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The following sample procedure shows how to use the navigator to read and
delete a message.

To read and delete a message:

1. Press Up or Down on the navigator to scroll to the message you want to read.

2. Press Select to select the message, and then press Select again to open the

message.

3. After reading the message, press Select to close the message.

4. (Optional) The cursor should remain on the selected message. If not, press Up

or Down to scroll to the message, and press Select to select the message.

5. Press Right to open the pop-up menu.

6. Press Down to scroll to Delete Message.

7. Press Select to delete the message.

8. Press Select to confirm that you want to delete the message.

Keyboard shortcuts in the VersaMail application

The following tables summarizes the keyboard shortcuts specific to the VersaMail
application. See “Using ShortCuts” in Chapter 3 for general keyboard shortcut
information.

To use a keyboard shortcut:

1. Press Command .

2. Press the letter of the shortcut.

ShortCut Feature

A Add Attachment

CCopy

DDelete

EEmpty Trash

FForward Message

H Mark Read

I Mark Unread

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K Keyboard

L Address Lookup

MGet Message

ShortCut Feature

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N Create New Message

O Reply to Message

PPaste

Q Go to Bottom

R Preferences ...

S Select All

TGo to Top

U Undo

VMove To …

W Save to Draft

XCut

Going beyond the basics

YSend

Z Deselect All

Press & hold Mail Get & Send

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Using Palm™ WAP Browser

Palm™ WAP Browser enables you to quickly and easily browse the Internet
by using specially formatted WAP (Wireless Application Protocol) sites.
Use Palm WAP Browser to do the following:

■ Access specially formatted WAP (Wireless Application Protocol) sites.

■ Sign up with a provider to receive Push messages automatically to inform you

of important events, such as changes in stock prices.

■ Bookmark special WAP sites so that you can easily return to them.

■ Make confidential transactions using encrypted keys.

■ Store and manage certificates.

IMPORTANT Whenever you use the wireless features of your handheld, please

observe the guidelines or prohibitions on the use of wireless devices in your current
location. For example, when you are on an airplane, do not turn on your radio at
times when government or airline regulations prohibit the use of cellular phones.
You can, of course, use all other applications of your handheld in accordance with
airline regulations for electronic devices.

Opening Palm WAP Browser

Some wireless service providers have set the Wireless button to open Palm
WAP Browser rather than Palm Web Browser. If your handheld is set to open Palm
WAP Browser from the Wireless button, Palm WAP Browser opens the wireless
service provider’s launch page.

To open Palm WAP Browser from the Applications Launcher:

1. Press Home .

2. Tap the WAP icon .

A Welcome screen appears, indicating that you have successfully opened Palm
WAP Browser.

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NOTE

wireless service provider you are using.

Tap to access
menu items.

Opening a WAP site

Palm WAP Browser allows you to open WAP sites on the Internet. WAP sites are
formatted using WML (Wireless Markup Language). These WAP site addresses
(URLs) usually begin with wap–for example,

www

use

NOTE

browser. Standard web sites are formatted using HTML (Hypertext Markup
Language), and the URLs usually begin with www–for example, www.palm.com.

.

Palm WAP Browser does not open the same web sites as a standard web

The appearance of the Welcome screen may differ depending on the

Tap icons to access
functions.

Indicates status of Push
Inbox. Tap to go to Push
Inbox.

wap.palm.com

. Some WML sites also

To open a WAP site, do one of the following:

■ Enter a URL.

■ Select a URL from the history list.

■ Select a bookmark (see “Using bookmarks” later in this chapter).

To open a WAP site by entering a URL:

1. Open the Open URL dialog box by doing one of the following:

– Tap the Globe icon in the upper-right corner.

– Press Command Stroke + O.

– Press Function + Menu , and then select Open URL on the Go menu.

2. Enter the URL.

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Enter characters using the keyboard, or by tapping an item to insert common
URL elements.

Tap item to insert common URL elements

3. Tap Open.

To open a WAP site from the history list:

1. Tap the Globe icon .

2. Tap the pick list arrow.

The most recently visited WAP site URLs are listed.

Tap pick list
arrow

3. Select a URL from the history pick list and tap Open.

Browsing a WAP site

Browsing a WAP site using Palm WAP Browser is similar to using a standard
Internet browser. The browsing area displays the WAP site with text and
underlined hyperlinks that can be accessed by tapping the link. The title bar
displays information such as the name of the WAP site and navigation icons.

When a WAP page is being downloaded, the title bar displays the following:

■ Status

Connecting: Indicates the handheld is connecting to the WAP gateway.

Sending: Indicates the Palm WAP Browser is sending a request to a WAP site to

download a page.

Receiving: Indicates the Palm WAP Browser is receiving content from the WAP

gateway.

■ Stop icon: Tapping the Stop icon halts the download, and only areas of the page

that were downloaded are displayed.

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■ Signal strength indicator: Shows the signal strength of the connection. If the

signal strength indicator shows only one or two bars, the download could take
longer or fail. Move to an area where you have a strong signal.

Status

Signal strength indicator

Tap Stop icon to halt download

When the WAP site is fully downloaded on the handheld, the title bar changes to
display the name of the WAP site and the following navigation icons:

■ Back: Returns to the previous page.

■ Reload: Downloads current page from the source. If you are using cache

memory, the current page that is saved in cache memory is not used.

■ Open URL, Bookmarks, and Home: Provide the same function as on the

Welcome screen (see “Opening Palm WAP Browser” earlier in this chapter).

Title indicates name
of WAP site.

Navigation icons:

Back
Reload
Open URL
Bookmarks
Home

Browsing secure WAP sites

When you access certain secure WAP sites, such as a bank, you are temporarily
transferred to a secure gateway. Whenever you are transferred to a secure
gateway, you are informed of the change and asked for permission.

Once you have finished with the secure site, the Palm WAP Browser will
automatically changes back to the default WAP gateway.

Tap OK to change to another gateway

Tap Cancel to deny permission to change to
another gateway

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If the Palm WAP Browser is connected to a gateway using the optional security
layer WTLS, a small padlock is displayed in the title area. Tapping the Padlock icon
opens the Connection Information dialog box describing the WAP gateway
address and WAP stack configuration.

Tap Padlock icon

If you have a secure connection using a WAP gateway server certificate, tapping
the View certificate button displays certificate information.

Using bookmarks

Bookmarks allow you to manage a list of your favorite WAP sites. You can easily
access your bookmarks by tapping the Bookmark icon in the title bar.

Tap View certificate

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Adding a bookmark

You can add a WAP site to the Bookmarks list in two ways:

■ Add the current WAP page using the Go menu.

■ Enter the information in the Edit Bookmarks dialog box.

To bookmark the current WAP page:

1. Open the WAP site.

2. Press Command Stroke + B.

Alternately, press Function + Menu , and then select Add to
Bookmarks on the Go Menu.

To enter a bookmark from the Edit Bookmarks dialog box:

1. Tap the Bookmark icon .

Tap to add the current
WAP page to Bookmarks

2. Tap Edit Bookmarks.

3. Tap Ne w.

Tap Edit Bookmarks

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Ta p N e w

4. Enter the bookmark name and URL, and then tap Done.

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Tap Done

Visiting a bookmarked WAP site

By tapping a bookmark on the Bookmarks list, you can quickly open the WAP site.

To open a WAP site from the Bookmarks dialog box:

1. Tap the Bookmark icon .

2. Tap a bookmark to begin downloading the WAP page.

Using bookmarks

Enter Bookmark
name and URL

Editing a bookmark

You can edit an existing bookmark using the Edit Bookmarks dialog box.

To edit a bookmark:

1. Tap the Bookmark icon .

2. Tap Edit Bookmarks.

Tap a bookmark

Tap Edit Bookmarks

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3. Select a bookmark, and then tap Edit.

Tap Edit

4. Edit the bookmark name and URL, and then tap OK.

Edit the bookmark
name and URL

Ta p O K

Deleting a bookmark

You can delete sites from your bookmarks list using the Edit Bookmarks dialog
box.

To delete a bookmark:

1. Tap the Bookmark icon .

2. Tap Edit Bookmarks.

3. Tap the bookmark you want to delete.

Tap bookmark

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Ta p D e l e t e

4. Tap Delete.

5. In the Confirmation dialog box, tap OK.

Using your Push Inbox

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The Push Inbox lists all WAP Push messages received or stored by the handheld.
Push messages are sent from services that you sign up for–for example,
notifications of new e-mails, changes in stock prices, and so on. The service must
support WAP Push.

You can open the Push Inbox in the following two ways:

■ Tap Push Inbox from the Go menu.

■ Tap the new message line on the Welcome screen.

Using your Push Inbox

Tap to go to Push Inbox

Tap to go to Push Inbox

Unread messages are displayed in bold font.

Time of arrival
Extract from the messages
Priority of the message

Tap Done to close the Push Inbox
Tap Clear All to delete all messages

The Push Inbox list has the following three columns:

■ Priority of the message

–1 - High

–2 - Medium

–3 - Low

■ Extract from the message

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■ Time of arrival: The time of arrival is set differently depending on when the

message was received. If it was received today, the time of arrival is shown. If
received yesterday, the text Yesterday is displayed. If received earlier than
yesterday, the date of arrival is displayed.

Tapping a message opens the Push Message dialog box, showing all available
information about the message. This dialog box displays the following:

■ From: Where the message came from

■ Received: Date and time the message was received

■ URL: The URL associated with the message

■ Message: The content of the message

Tap address to open WAP site

Using advanced features

Palm WAP Browser has many advanced features that allow you to modify
performance and set security features. These options affect the performance of
your browser and should be set by knowledgeable users. You may want to consult
with technical support from your wireless service provider before changing some
of these options.

Changing gateways

When you connect to the Internet, you normally connect through the default WAP
gateway. Gateways are servers used to access WAP sites.

NOTE

and it may be hidden or locked. Changing this setting can disable your Palm WAP
Browser’s ability to access sites, so please exercise caution if you alter this setting.

Generally, the gateway is automatically set by your wireless service provider

Tap Done to close and save message
Tap Delete to delete message

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You can check or change the gateway settings from the Gateway dialog box. To

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access the Gateway dialog box, tap Gateway Settings on the Options menu.

Ta p G a te wa y
Settings

Setting advanced options

The Advanced dialog box allows you to enable or disable the cache functions,
select an access point name, and select a mode.

Setting advanced options

Using cache memory

The Cache pick list on the Advanced dialog box allows you to enable or disable the
cache memory. The default setting is cache memory enabled. Cache memory stores
and displays a previously loaded WAP page rather than reloading the page each
time. This enables you to save time in viewing pages, but you might view an older
saved page rather than an updated one.

Ta p
Advanced

Tap OK to implement change

Tap the Cache arrow and select Enabled or
Disabled

Tap OK to accept change

Ta p a r r o w
to make a
selection

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When viewing a page, you can update the current page by tapping the Reload icon.
A new page is downloaded from the WAP site.

You can also clear cache memory so that all stored pages are deleted by tapping
the Clear Cache button on the Advanced dialog box.

Tap the Reload icon to
download a new current page

Selecting an Access Point Name

The APN pick list on the Advanced dialog box allows you to select an Access Point
Name (APN) from a preset number of alternatives. The selections available in the
APN list are dependent on your wireless service provider. The APN may be preset
or configured automatically by your wireless service provider.

NOTE

wireless service provider for more information.

Changing the APN can disrupt your access to the Internet. Contact your

Tap Clear Cache to clear all pages
stored in cache memory

Tap APN arrow to set APN

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Setting advanced options

NOTE

Changing the mode can disrupt your access to the Internet. The mode should
not be changed unless you receive specific instructions from your wireless service
provider.

The Mode pick list on the Advanced dialog box allows you to set the WAP stack
configuration. There are two standard modes and two secure modes:

Standard modes

■ Connectionless (CL-WSP: Connectionless - Wireless Session Protocol)

■ Connection Oriented (CO-WSP: Connection Oriented - Wireless Session

Protocol)

Secure modes

■ WTLS Connectionless (CL-WTLS-WSP: Connectionless - Wireless Transport

Layer Security - Wireless Session Protocol)

■ WTLS Conn. Oriented (CO-WTLS-WSP: Connection Oriented - Wireless

Transport Layer Security - Wireless Session Protocol)

Each mode has a port number associated with it:

■ Connectionless - 9200

■ Connection Oriented - 9201

■ WTLS Connectionless - 9202

■ WTLS Conn. Oriented - 9203

Once the WAP stack configuration for a WAP gateway is set, this parameter
should not be changed unless you want to use another WAP gateway (see “Using

the security features” earlier in this chapter).

Tap Mode arrow and select mode

Tap OK to accept change

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Using the security features

The Palm WAP Browser uses the Public Key Infrastructure (PKI) method to
exchange secure messages between you and another party. PKI is based on the use
of a password key pair and a signature key pair. Each key pair has one public key
and one signed key. The public key can be available to anyone, but you must store
the signed key securely. All security of a PKI solution is based on the integrity of
the signed key.

The public key is exchanged between you and another party using a certificate
created and signed by a trusted Certificate Authority (CA). (The process of creating
certificates and using a CA is beyond the scope of this chapter.) You can use the
same key pair for several certificates.

All certificates are stored in the WAP Identity Module (WIM). The WIM is a
storage area designed to store certificates, your private keys, and secure session
data used to establish a secure connection. Usually the WIM is a smart card. Palm
WAP Browser uses a software WIM that has the same functionality.

Palm WAP Browser uses the following two protective passwords:

■ Password: Protects the password key pair. This password also protects the WIM

and must be entered every time you access any content in the WIM.

■ Signature: Protects the signature key pair. This signature is used only when you

are asked to verify that you accept something asked for by another, such as a
bank transfer.

Palm WAP Browser allows you to create multiple password and signature key
pairs. Each type of key pair is protected by a password or signature that you create.
You have only one password and one signature even if you have multiple key
pairs. You can change the password and signature at any time.

Creating password and signature key pairs

To protect your transactions, you need to create a password key pair. If you are
signing documents, you will also need to create a signature key pair.

IMPORTANT

appears to be completely frozen and you are not able to use your handheld.

You can create a password and signature key pair by opening the Generate Keys
dialog box from the Options menu. You select which kind of key pair you want to
generate: password or signature.

If this is the first time that you have generated the selected type of key pair, you
must enter a password or signature to protect access to and usage of the keys. If
you have already generated this type of key pair, you must enter the
corresponding password or signature to continue the key generation.

Key generation can take up to an hour. During this time, your handheld

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To create a password key pair:

1. Press Command Stroke + G.

Alternately, press Function + Menu , and then select Generate Keys on
the Options menu.

Tap Generate Keys

2. Tap Co nt i n u e .

Tap Continue

3. Tap Password key pair.

Tap Password key pair

4. Enter your password twice and tap OK.

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If you have already created a password key pair, enter the password you have
already created. You can use any characters to set the password or signature–
for example, small and capital letters, numbers, or symbols.

Ta p O K

A Generating Key Pair dialog box appears, informing you that it may take an
hour to generate the key pair. When the key pair has been generated, a
confirmation dialog box appears.

Enter password twice

5. Tap OK .

NOTE

similar. To generate a signature key pair, follow the steps for creating a password key
pair, and select Signature key pair in step 4.

Generating a password key pair and generating a signature key pair are

Changing your password or signature

Maintaining a secure password and signature is critical for the security of your
transactions. You can change your password or signature regularly to maintain
security.

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To change your password:

1. Press Command Stroke + P.

Alternately, press Function + Menu , and then select Change Password
on the Options menu.

Tap Change Password

2. Tap Personal password.

Tap Personal password

3. Enter your current password, and then tap OK.

Enter your current
password

Ta p O K

4. Enter the new password, and then tap OK.

You can use any characters to set the password or signature–for example, small
and capital letters, numbers, or symbols.

Enter your new
password

Ta p OK

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5. Verify the new password by entering the password again, and then tap OK.

Ta p O K

6. In the Information dialog box, tap OK.

Enter your new
password

NOTE

signature, follow the steps for changing your password, and select Authentification
signature in step 3.

Changing a password and changing a signature are similar. To change your

Viewing the public key and the signed key

Once you create a keyed pair, you can view the public key and signed the key by
opening the View Public Key dialog box from the Options menu. This information
is useful if you need to send a copy of the public key to your CA. The displayed
keys are Base64 coded.

To view your public key and signed key:

1. Press Command Stroke + K.

Alternately, press Function + Menu , and then select View Public Key
on the Options menu.

Tap View Public Key

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2. Tap Password key pair.

Tap Password key pair to
view Password public key

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3. If you have several key pairs, a list of certificates is displayed and you can tap

the appropriate certificate.

Tap certificate

4. Tap View Signed Key to view the signed public key.

5. Tap OK .

NOTE

your signature public key, follow the steps for viewing your password public key, and
select Signature key pair in step 2.

Storing certificates

Palm WAP Browser supports both CA or root certificates and user/server
certificates. Certificates are stored securely in the WIM, where you can view or
delete them.

You can download a certificate from a WAP page by tapping the link to the
certificate. Once the CA has approved your request for a certificate, the certificate
is available for downloading.

Tap View Signed Key

Viewing a password and changing a signature key pair are similar. To view

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To store a certificate:

1. Tap the certificate download link.

The certificate download link varies depending on the WAP site.

2. Tap Sa ve .

Tap link

Ta p Sa ve

3. Enter your password and tap OK.

Your password is the same password that was set when you generated your
Password key pair.

Enter your
password

Ta p O K

4. If you are storing a user certificate, you can enter a friendly name and tap OK.

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The name is used for the certificate list when you are viewing your certificates.

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Make the name clear so that you can recognize the certificate. The friendly name
is optional.

Ta p O K

5. Tap OK .

Viewing certificates

Using the security features

Enter an easily recognizable
name for user certificate

You can view your stored certificates by opening the Certificates dialog box from
the Options menu.

To view your stored certificates:

1. Press Command Stroke + C.

Alternately, press Function + Menu , and then select Certificates on the
Options menu.

Tap Certificates

2. Tap the certificate name.

You can delete the certificate by tapping Delete.

Tap on a
certificate

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Using Palm WAP Browser menus

Palm WAP Browser menus are shown here for your reference, and the Palm WAP
Browser features that is not explained elsewhere in this book is described here.

See “Using menus” in Chapter 4 for information about choosing menu commands.

Go menu

Options menu

About WAP
Browser

Shows version information for Palm WAP Browser.

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CHAPTER 19

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Using World Clock

World Clock enables you to view the current time and date in multiple
locations and to set an alarm. Use World Clock to do the following:

■ View the current time and date in three locations.

■ Open a preferences screen where you can set the time and date for all the

applications on your handheld.

■ Set an alarm.

■ Set Daylight Saving options.

To open World Clock and view the time:

1. Press Home .

2. Select the World Clock icon .

TIP Select on the navigator, and then tap Go to Clock.

Setting the primary location

You can use World Clock to select the Location and Date & Time for the primary
location. Keep in mind that the primary Location settings are system date and time
and that these settings are used by all the applications on your handheld. The
primary Location settings also appear in the Date & Time Preferences screen.
Similarly, if you change the settings in the Date & Time Preferences screen, those
settings become your system date and time and also appear under the primary
Location in World Clock. The primary Location settings also serve as a point of
reference for the secondary locations.

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The following procedures show you how to set the Location and Date & Time from
within World Clock. See “Date and Time preferences” in Chapter 21 for details on
setting these preferences.

To set the Location:

1. Tap the primary location pick list.

Primary location
pick list

2. Tap the location you want to use as the primary location.

The location you select is typically a large city in the same time zone as the one
where you live. If an appropriate choice does not appear in the list, see “Adding

a location” later in this chapter to create a new location.

3. Press Function + Enter

,

or tap OK.

To set the date:

1. Tap Set Date & Time.

2. Tap the Set Date box.

3. Tap the arrows or press Right and Left on the navigator to select the current

year.

Ta p
arrows
to
select
year

Tap to
select
month

Tap to set date

4. Tap the current month.

5. Tap the current date.

Tap to select date

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6. Press Function + Enter

,

or tap Done.

Setting the primary location

Palm, Inc. Confidential

To set the time:

1. Tap Set Date & Time.

2. Tap the Set Time box.

Tap to set time

3. Tap the up or down arrows to change the hour.

4. Tap each number of the minute, and then tap the arrows to change them.

5. Press Function + Enter

6. Press Function + Enter

Choosing a different primary location

If you travel to another location and you want alerts to appear based on local time,
you need to change the primary location to update the system time. You may,
however, prefer to use the secondary locations to view the local date and time, and
leave the primary location set to your home location.

To change the primary location:

1. Tap the pick list next to the current primary location.

Primary
location
pick list

,

or tap OK.

,

or tap Done.

2. Select the location you want to use as the new primary location.

If the new location is in another time zone, World Clock automatically updates the
date and time in all the applications on your handheld.

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Setting the secondary locations

The secondary locations display the date and time in two locations other than the
primary location. You can use the secondary locations to view the time in places to
which you travel or you need to contact people.

The date and time in the secondary locations are based on the Date & Time in the
primary location.

To select the secondary Locations:

1. Tap the pick list next to the secondary location.

Secondary
location
pick list

2. Select the location you want to use as the new secondary location.

If an appropriate location does not appear in the list, see the next section “Adding

a location” to create a new location.

Adding a location

If an appropriate location does not appear in the Location pick list, you can add a
new location to the list, and if necessary adjust the time zone and Daylight Saving
settings. If you activate the Daylight Saving options, the time change automatically
occurs at 1:00 AM on the selected start and end dates.

To add a location:

1. Tap the Location pick list.

2. Select Edit List.

3. Tap Add.

4. Select a location that is in the same time zone as the city you want to add.

5. Press Function + Enter

6. (Optional) Tap the Name field and modify the Location name.

,

or tap OK.

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7. (Optional) Tap the Time Zone box and select a time zone.

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Adding a location

8. Press Function + Enter

9. Press Function + Enter

,

or tap OK.

,

or tap Done.

To set Daylight Saving options:

1. From the Edit Location dialog box, tap the This location observes Daylight

Saving Time check box to select it.

2. Tap the Start box.

3. Tap the month when daylight saving begins.

4. Tap the Week pick list.

5. Select the week when daylight saving begins within the selected month.

6. Tap the Day pick list.

7. Select the day of the week when daylight saving begins within the selected

week.

8. Press Function + Enter

9. Tap the End box and repeat steps 3 through 8 to select when daylight saving

,

or tap OK.

ends.

10. Press Function + Enter

,

or tap OK.

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Modifying a Location

If you add a location and later realize you did not use the correct settings, you can
modify the location.

To modify a Location:

1. Tap a Location pick list.

2. Select Edit List.

3. Select the location you want to modify.

4. Tap Edit.

5. Adjust the settings. See “Adding a location” earlier in this chapter for details.

6. Press Function + Enter

7. Press Function + Enter

Removing a location

If you no longer need a location that appears on the Location list, you can remove
it from the list. You cannot remove a location that is currently assigned to the
primary location.

To remove a Location:

1. Tap a Location pick list.

2. Select Edit List.

3. Select the location you want to remove.

4. Tap Re mo ve .

5. Press Function + Enter

6. Press Function + Enter

,

or tap OK.

,

or tap Done.

,

or tap OK to confirm deletion.

,

or tap Done.

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Setting an alarm

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In addition to setting and displaying the Date & Time, World Clock also provides
a convenient travel alarm feature. You can set an alarm to sound during the next
24-hour period.

To set an alarm:

1. Tap the box next to the Alarm icon to open the Set Alarm dialog box.

2. Tap the time columns to set the hour and minute.

Setting an alarm

3. Press Function + Enter

4. When the alarm reminder message appears, do one of the following:

– Press Function + Enter

,

or tap OK.

,

or tap OK to permanently dismiss the

reminder and return to the current screen.

– Tap Snooze to dismiss the reminder and return to the current screen. An

attention indicator blinks in the upper-left corner of the screen to remind you
of the pending alarm, and the reminder message appears again in five
minutes. When the reminder message reappears, the current time is
displayed in the Reminder bar and the alarm time appears on the screen.

5. Tap Go To to open World Clock.

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Using World Clock menus

World Clock menus are shown here for your reference, and World Clock features
that are not explained elsewhere in this book are described here.

See “Using menus” in Chapter 4 for information about choosing menu commands.

Options menu

Display Options

Alarm
Preferences

About World
Clock

Opens a dialog box where you can choose which information
appears on the World Clock screen.

Show Multiple Locations. Activates the secondary location

displays. When it is selected, the secondary locations appear
below the primary location.

Show Date. Activates the date display. When it is selected, the

date appears below the time for each location.

Sound.

Sets the sound of the alarm. The choices are Alarm,

Bumble Bee, Reveille, Sonata, Wake Up, and Warbler.

Volume. Defines how loud the alarm sounds. The choices are

Low, Medium, and High.

Shows version information for World Clock.

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HotSync® technology enables you to synchronize data between one or more

Palm, Inc. Confidential

Palm OS
Microsoft Outlook. To synchronize data, you must connect your handheld and
Palm Desktop software. You can synchronize your data either directly or
indirectly. Direct methods include placing your handheld in the cradle/cable
attached to your computer, or using infrared communications. An indirect method
is using a modem or network HotSync technology.

®

handhelds and Palm™ Desktop software or another PIM such as

Selecting HotSync setup options

You can choose when you want HotSync Manager to run. If necessary, you can
adjust the local and modem HotSync settings as well.

To set the HotSync options on a Windows computer:

1. Click the HotSync icon

CHAPTER 20

Performing HotSync® Operations

™

in the Windows system tray.

2. Select Setup.

3. Click the General tab and select one of the following options:

Always available

Adds HotSync Manager to the Startup folder and
constantly monitors the communication port for
synchronization requests from your handheld. With this
option, the HotSync Manager synchronizes data even when
Palm Desktop software is not running.

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Available only
when Palm
Desktop software
is running

Manual

Starts HotSync Manager and monitors requests
automatically when you open Palm Desktop software.

Monitors requests only when you select HotSync Manager
from the Start menu.

If you’re not sure which option to use, keep the default setting: Always
available.

4. If you are using a serial cradle/cable, click the Local tab to display the settings

for the connection between your computer and the handheld cradle/cable, and
adjust the following options as needed.

If you are using the USB cradle/cable, you do not need to use the settings on the
Local tab for a direct HotSync operation.

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Serial Port

Identifies the port that HotSync Manager uses to
communicate with the cradle/cable. You can change the port
selection.

Yo u r handheld cannot share this port with an internal
modem or other device.

Speed

Determines the speed at which data is transferred between
your handheld and Palm Desktop software. Try the As Fast
As Possible rate first, and adjust downward if you experience
problems. This setting allows Palm Desktop software and
your handheld to find and use the fastest speed.

5. Click the Modem tab to display the modem settings and adjust the options as

needed. See “Conducting HotSync operations using an attached modem” later
in this chapter for more information.

6. If you are attached to a network, click the Network tab to display the network

settings and adjust the options as needed. For more information, see

“Conducting network HotSync operations” later in this chapter.

7. Click OK.

Customizing HotSync application settings

Palm, Inc. Confidential

To set the HotSync options on a Mac:

1. Double-click the HotSync Manager icon in the Palm folder.

2. Click the HotSync Controls tab and select any of the following options.

HotSync Enabled/
Disabled

Activates the HotSync software and prepares your computer
to synchronize with your handheld. By default, the transport
monitor is enabled whenever you start your computer.

Enable HotSync
software at
system startup

Activates the transport monitor automatically each time you
start your computer. If this option is not selected, you must
open HotSync Manager and select the Enabled option before
you can perform a HotSync operation.

Show more detail
in HotSync Log

3. Close the HotSync Software Setup window.

Includes more troubleshooting information in the log that is
generated when you perform a HotSync operation.

Customizing HotSync application settings

For each application, you can define a set of options that determines how records
are handled during synchronization. These options are called a conduit. By default,
a HotSync operation synchronizes all files between the handheld and Palm
Desktop software.

In general, you should leave the settings to synchronize all files. The only reason
you might want to change these settings is to overwrite data on either your
handheld or Palm Desktop software, or to avoid synchronizing a particular type of
file because you don’t use it.

In addition to the conduits for Date Book, Address Book, To Do List, Memo Pad,
and Note Pad, Palm Desktop software includes System and Install conduits, as
well as conduits for the VersaMail

TM

application. The System conduit backs up the
system information stored on your handheld, including ShortCuts. The Install
conduit installs add-on applications on your handheld. The conduit for the
VersaMail application enables you to select e-mail accounts to synchronize. The
VersaMail application is optional and is not installed on all handhelds.

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To customize HotSync application settings on a Windows computer:

1. Click the HotSync icon

the taskbar).

You can also click the HotSync command on the Palm Desktop software menu
bar.

2. From the HotSync Manager menu, choose Custom.

3. Select the appropriate username from the list.

4. Select an application in the Conduit list.

5. Click Change, and do one of the following:

VersaMail: Set synchronization options. Click Configure Accounts to change

e-mail account settings. The VersaMail application is optional and is not
installed on all handhelds.

Other applications: For each application, click the direction in which you want

to write data, or click Do Nothing to skip data transfer for an application.

Changing the HotSync setting from the default affects only the next HotSync
operation. Thereafter, the HotSync Actions revert to their default settings. To
use a new setting on an ongoing basis, select the Set as default box. Thereafter,
whatever you selected as the default setting is used when you click the Default
button in the Custom dialog box.

in the Windows system tray (lower-right corner of

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6. Click OK.

7. Click Done to activate your settings.

To customize HotSync application settings on a Mac computer:

1. Double-click the Palm Desktop icon in the Palm folder.

2. From the HotSync menu, choose Conduit Settings.

3. From the User pop-up menu, select the appropriate username.

4. Select an application in the Conduit list.