Omnitracs MCP50 Installation And Troubleshooting Manual

MCP50

Installation and

Troubleshooting

Guide

80-JB566-1 Rev. G
October 2015

Omnitracs, LLC

717 N. Harwood Street, Suite 1300

Dallas, TX 75201

U.S.A

Copyright © 2012-2015 Omnitracs, LLC. All rights reserved.

This technical data may be subject to U.S. and international export, re-export, or transfer ("export")
laws. Diversion contrary to U.S. and international law is strictly prohibited.

Omnitracs endeavors to ensure that the information in this document is correct and fairly stated, but
Omnitracs is not liable for any errors or omissions. Published information may not be up to date, and
it is important to confirm current status with Omnitracs.

Omnitracs is a trademark of Omnitracs, LLC. All other trademarks are the property of their respective
owners.

80-JB566-1 Rev. G

October 2015

1. Component Overview

2. Activation

3. Installation Planning

4. Vehicle Telematics Module 50 (VTM50) Installation

5. Antenna Installation

6. Display Interface Unit 50 (DIU50) Installation

7. Power/IO Cable Connection

8. Scanner

9. Optional Accessories

Installation Contents

10. System Verification

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Installation Contents

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Important Safety Information Safety Definitions

Important Safety Information

Safety Definitions

The following Caution and Warning definitions are intended to advise the driver when it is
safe to use a display unit.

CAUTION indicates a potentially hazardous situation which, if not avoided, may result in
minor or moderate injury. It may also be used to alert against unsafe practices.

WARNING indicates a potentially hazardous situation which, if not avoided, could result in
death or serious injury.

Safety Advice

The following Safety Advice is provided for drivers, installers, and application developers who
use and/or locate all types of display units.

If you are a Driver, do not use a display unit when the vehicle is in motion.
If you are an Installer, do not locate the display unit, including third-party devices, where it

obstructs the driver’s field of vision, distracts the driver from the driving task, o r interferes with
the driver’s operation of controls or instruments. The following is displayed when ignition is
turned on.

If you are a Third-party Device Manufacturer or Application Developer, it is your
responsibility to provide appropriate warnings regarding the safe use of your device(s) in
conjunction with Omnitracs equipment. Applications should not require the driver to divert his
attention from the road while driving a vehicle.

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Safety Advice Important Safety Information

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Component Overview Components

1

Component Overview

Components

Antenna

The antenna includes a cellular modem and GPS receiver.

• Dimensions: 4 1/8 x 2 1/8 x 1 1/8 inches

• Weight:6 ounces

• Cable attached for connection to VTM
(cellular/GPS leads)

• Cable length: 7 feet

Display Interface Unit 50 (DIU50)

A color graphical display that integrates touchscreen functionality.

• Dimensions: 7 5/8 x 5 1/2 x 1 1/2 inches

• Weight: 1.2 pounds

• Screen size: 7-inch diagonal, resolution: 800 x 480

• Built-in speaker for text-to-speech

• USB 2.0 Host Port

• Cable attached for connection to VTM

• Cable length: 9 1/2 feet

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Vehicle Telematics Module 50 (VTM50) Component Overview

Vehicle Telematics Module 50 (VTM50)

The VTM provides power to the display and processing
of vehicle data.

• Dimensions: 6 1/2 x 3 3/4 x 1 1/2 inches

• Weight: 12 ounces

• Supports J1587 and J1939 vehicle data protocols

• Accelerometer

Power/IO Cable (9-pin or 6-pin “Y” cable)

Connects to a truck’s 9-pin or 6-pin diagnostic connector for
power and vehicle data on J1587 and J1939 data links.

• Cable length: 7 feet

Volvo/Mack J1587/J1708 and J1939 250 Kbs

Volvo trucks 2014 or newer with Volvo engines and Mack
trucks 2014 or newer with Mack engines will use a diagnostic
connector that resembles a standard automotive OBDII
connector. This connector still contains the J1939/J1708
and does not use the OBDII protocol.

No separate ignition connection is necessary. The ignition
connection is part of the cable as it is available on the
connector for these trucks

Hino

For early 2011 Hino trucks, Power, Ground, Ignition, and J1939
are needed from the truck’s wiring in the dash and will require
butt splicing.

For late model 2011 and 2012 or newer Hino trucks, you can
connect directly to the Hino Telematics connector.

The blue connector is for Japanese manufactured trucks and
the white connector is for US manufactured trucks.

No separate ignition connection is necessary. The ignition
connection is part of the cable as it is available on the
connector for these trucks.

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Component Overview Display Holster

Display Holster

Allows the display to be moved around the cab, or secured
on the dash while the truck is operating.

RAM Mount

Used for mounting the display/holster to the dash.

Backing Plate

Always use the supplied backing plate to
strengthen the support for the mount.

Product Documentation

You should have also received the following product documentation. Ensure you leave all
documents in the cab of the vehicle.

• M CP50 Quick Reference Card (80-JB662-1)

• HOS DOT Quick Reference Card for use with the MCP50 (80-JB918-1)

• VIR DOT Quick Reference Card (80-JA348-1)

• M CP50 Getting Started Guide (80-JB107-1)

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Product Documentation Component Overview

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Activation Activation

2

Activation

Activation

Online Activation

Online activation process should have already been completed at least one day prior to
installation. This assigns the unit to the correct customer account and registers it on the
cellular network.

MCP50 activation requires access to the Customer Portal. Contractors and Service Centers
must work with the customers to activate units.

The online activation process may take up to 2 hours to complete. To perform the online
activation:

1. Using your supplied credentials, log into: https://customer.omnitracs.com.

2. Click on the Activations icon from the home page.

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Online Activation Activation

3. You will then see the main Activations screen. From here click Continue under System
Activation.

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Activation Online Activation

4. Select the serial numbers of the VTMs that are planned for installation. Click Add
Selected Units. The VTMs added will be shown in the top right corner.
You could also use the Enter Units tab to either type or paste in a list of units.

5. Then click Continue.

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Online Activation Activation

6. Verify that these are the VTMs you want to install. Click Submit.

7. You will then see a screen confirming that the activation process has begun. This

process could take up to 2 hours to complete.

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Activation Online Activation

8. To verify that the unit you are installing is activated, click Activation History. Choose
what types of activations you want to see. You will then see a screen similar to the
following.

Note: You can only search previous replacements.

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Application Management Activation

Application Management

The applications that are made available to a unit are assigned by the customer using an
Operational Profile. A customer can select which applications a given unit should have.
Those applications that are not available will not be selectable at the MCP50 display (grayed
out). In the sample screen below, Workflow is showing as not available.

1. To make changes to operational profile, from the Customer Portal home page, click the
Operational Profiles icon.

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Activation Application Management

2. Click on Manage Operational Profiles.

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Application Management Activation

3. A screen similar to the below will list the available Operational Profiles.

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Installation Planning Regulatory Compliance Information

3

Installation Planning

Regulatory Compliance Information

FCC/IC Compliance Statement

This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:

(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause

undesired operation.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils
radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes :

(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le

brouillage est susceptible d'en compromettre le onctionnement.

Caution

This equipment should be installed and operated with minimum 20 cm between the radiator
and body. This transmitter must not be co-located or operating in conjunction with any other
antenna or transmitter unless authorized to do so by the FCC/IC.

Installation Guidelines

Typical Installation Steps

1. Online Activation (at least one day prior)

2. VTM50 Installation

3. Antenna Installation

4. Display (DIU50) Installation

5. Power/IO and ignition connection

Note: It is recommended to have all components connected to the VTM before applying
power via the Power I/O cable.

6. System verification

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Safety, Reliability, and Accessibility Installation Planning

Safety, Reliability, and Accessibility

• Use eye protection when using a drill/performing work that may be hazardous to the eyes.

• Use ear protection in noisy work areas.

• Wear appropriate clothing/uniforms and safety shoes.

• M aintain three points of contact when climbing in and out of cab.

• M ake sure you know what is behind the area before you drill.

• Install equipment so it will not cause damage to the vehicle or work loose over time.

• M ake sure there are no loose components/cables and no unsecured components.

• Use solid mounting surfaces.

• Route all cables away from hot or abrasive areas.

• Choose installation locations where components can be easily serviced.

• Choose installation locations where components are safe from tampering and damage.

Tools and Supplies Recommended for Installation

•Crimpers

• Diagonal Wire Cutters

• Wire Strippers

• Screwdrivers: Phillips #2 and Slotted

• Torx Drivers: #20 and #25

• Volt/ohm Meter

• Flush Cutters

• Flash/Drop Light

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Vehicle Telematics Module 50 (VTM50) Installation

Installing the VTM50

Caution

The VTM50 must be secured to prevent movement. Movement will affect operation.

Location and Orientation

4

• Install the VTM within the truck’s dash

• It is essential that the VTM is securely mounted to a solid surface. The accelerometer
inside the VTM will not work properly if it’s not secured.

• If Dual Lock tape is used, verify the mounting surface will allow the Dual Lock tape to fully
adhere. The surface needs to be smooth.

• Choose a location where the VTM50 will not come into contact with liquids or solvents.

• Choose a location that provides for the various cable lengths.
The Power/IO cable must reach from the VTM to the truck’s Diagnostic Connector. This

cable is 7 feet long.

Examples:

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Securing the VTM50 Vehicle Telematics Module 50 (VTM50) Installation

Securing the VTM50

Use provided Dual Lock tape or self-drilling screws to mount and secure the VTM to a solid
surface within the dash.

Using Dual Lock Tape (Used for most installations)

1. Separate the two sides of the Dual Lock tape.

2. Clean the back of the VTM with the provided alcohol wipe and let dry. Once dried,

adhere one side of the Dual Lock tape. Apply firm pressure to set the tape.

3. Clean the mounting surface thoroughly, let dry, and then adhere the other side of the
Dual Lock tape. Apply firm pressure to set the tape.

4. Attach the VTM to the mounting location ensuring the locking hooks of the t ape are fully
mated.

If the VTM will need to be moved to connect cables, be careful not to disturb the
adhesive side of the tape. Another option is to no t press the locking hooks t ogether until
after all the cable connectors have been attached to the VTM.

After application, the bond strength will increase as adhesive flows onto the surface. At
room temperature, approximately 50% of the ultimate strength will be achieved after 20
minutes.

When applied properly and had time to set, the VTM can be removed and reconnected
using the tape’s locking hooks while the ta pe remains adhered to the VTM and the
mounting surface.

Using Self-Drilling Screws

1. Verify there is not anything behind the mounting surface that may be damaged.

2. Two self-drilling screws are typically used to mount the VTM. Apply the screws through

the VTM’s eyelets at opposite diagonal corners.

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5

In dash

On top of

dash with Customer
Approval only

Antenna Installation

The antenna must be installed horizontally/flat in the dash or on top of the dash. It must be
oriented as shown below . There is a label on the side of the antenna that indicates which side
of the antenna is the top. Install as high up in the dash as possible.

IMPORTANT: Ensure that

• No metal objects will be placed above the antenna.

• Antenna must be oriented with the arrow facing up.

• For installs on new truck types, test signal strengths and GPS prior to securing the
antenna and replacing dash panels.

For optimal system performance, the antenna may be placed on top of the vehicle’s dash and
as close to the windshield as possible. This will expose the antenna to possible tampering, so
customer approval must be obtained. There are many vehicles that mounting in the dash is
an acceptable practice. Use the GPS tab and following guidelines as a rule of thumb when
selecting an acceptable antenna location:

• Precision: should be a value equal to 2 or less

• Satellites: should show a value of 5 or more (Note: it is the first value shown)

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Installing Antenna Antenna Installation

GPS Screen

1.00
7/12

Installing Antenna

1. Separate the two sides of the supplied Dual Lock tape.

2. Clean the surface of the antenna where the Dual Lock tape will be applied with the

provided alcohol wipe. Once the surface is dry, adhere one side of the Dual Lock tape.
Apply firm pressure to the tape. The preferred method is to attach the dual lock tape to
the bottom of the antenna wherever possible.

3. Clean the mounting surface in the truck thoroughly, let dry, and then adhere the other
side of the Dual Lock tape. Apply firm pressure to set the tape.

4. Attach the antenna to the mounting location. Ensure the locking hooks of the tape are
fully mated.

5. Route the antenna cable leads to the VTM and carefully mate th e two connectors to the
VTM “Comm” and “GPS” slots. Be sure the wire leads are not kinked when routing and
the connectors are not bent or bumped in later steps when connecting other cables to
the VTM.

The connectors are color-coded and keyed to prevent mismating. There is a push down
tab at the top of each connector to remove the connector.

6. Secure excess cable so that it does not rub on any sharp edges or is routed over heat
sources in the dash. Be sure the cable will not be pinched when dash panels are
replaced.

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Display Interface Unit 50 (DIU50) Installation

Selecting a Mounting Location

IMPORTANT SAFETY INFORMATION

6

WARNING

Do not locate the display unit where it obstructs the driver’s field of vision, distracts

the driver from the driving task, interferes with the driver’s operation of controls or
displays, or creates a safety hazard. Follow all laws and regulations governing the placement
of equipment and mounts.

DO locate the Display where:

• it can be safely installed on a secured bracket that is robust enough to minimize any

vibration and sustain the weight of the Display.

• the mounting surface is strong enough to support the mounting hardware.

• the mounting surface is flat.

• it is in the driver’s line-of-sight, easy to touch, but does not block the view of the road or

mirrors.

• the surrounding area is clear of dash controls and gauges.

• it is not mounted in constant, direct sunlight.

• it does not limit a passenger’s leg room or block access to any other compartments.

• it does not interfere with anyone entering or exiting the vehicle cab.

• it is not likely to impact the driver or passenger in case of an accident or collision.

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Installing the Display Display Interface Unit 50 (DIU50) Installation

DO NOT locate the Display where it:

• obstructs the driver’s field of vision.

• distracts the driver from the driving task.

• i nterferes with the driver’s operation of controls or shifting.

• obstructs the area swept by the windshield wipers.

• blocks the deployment of an airbag.

Additional information for selecting an installation location:

• Installations should not obstruct the driver’s field of vision while operating the vehicle, and
should comply with all applicable federal and state laws and regulations regarding
appropriate installation locations (including restrictions against the mounting of objects on
a vehicle’s windshield) and driver distraction.

• Consider the owner’s preference in selecting the installation location and whether there is
a team or a single driver.

Installing the Display

Included with the MCP50 system is RAM mounting hardware. Always use the supplied
backing plate to strengthen the support for the mount.

1. Once a suitable location is selected, verify that there is nothing behind the mounting
surface that might be damaged by drilling holes.

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Display Interface Unit 50 (DIU50) Installation Installing the Display

2. Drill 3/16" holes for the mounting bracket and backing plate using the backing pla te as a
template.

3. Attach the RAM mount ball joint to the dash using the supplied 8x32 screws, lock
washers, and backing plate. This hardware is included with the RAM mount kit.

4. Attach the other RAM mount ball-joint to the holster using supplied screws and lock
washers. The supplied screws are 1/2" long. DO NOT use screws that are too long or
they will protrude through the holster.

5. Join the holster-side ball joint to the dash-side ball joint using the RAM mount arm.
Loosen the arm lever and adjust the holster to the de sired p osition and then t ighten th e
arm lever to secure assembly into place. Be sure the arm is loosened prior to making
adjustments and then retightened to secure in place.

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Installing the Display Display Interface Unit 50 (DIU50) Installation

6. Snap the display into the holster by placing the bottom into the lower holster tabs and
then push the top into the upper holster tab. It will snap into place.

7. Route and connect the display cable to the VTM.

8. Allow just enough display cable slack so the DIU50 can reach the driver steering wheel

only. Ensure any excess cable is secured and does not interfere with the operation of
the vehicle. Cable should not drape on the floor or cause a tripping hazard.

9. Add a tiewrap strain relief to the DIU cable where it comes out from under or be hind the
dash so it can’t be pulled out further.

WAR NI NG

Excess cable can be a tripping hazard. Ensure cable is not draped where it will interfere with
either the driver or passenger as they move within the cab.

Caution

Never connect the MCP50 display cable and the power cable directly to each other. Only
connect these cables to the MCP50 VTM.

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7

Power/IO Cable Connection

The Power/IO cable is used to connect to a truck’s Diagnostic Connector. It provides both
power and the necessary vehicle data for the MCP50 system. There are multiple
masterpacks depending on the truck type. See the individual Truck Installation Suggestion
documents for more information. See Appendix G: Component Information for more
information

Cable Trucks

9-pin Most 2006 and newer trucks
6-pin Most 2005 and older trucks
9-pin adapter Late model Kenworth and Peterbilt trucks
OBDII style 2014 and newer Volvo/Mack trucks
Hino Late 2011 and newer Hino trucks

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Connecting the Power/IO Cable Power/IO Cable Connection

For 6-pin and 9-pin cables, a separate lead is on the Power/IO Cable designated for ignition.
This lead will need to be connected to a 12VDC ignition switched power source. The 2014
and newer Volvo/Mack cables and the Hino cables include the ignition connection. There is
no separate connection needed.

The appropriate masterpack should have been ordered for your installation. If the Power/IO
Cable connector does not mate to the truck’s diagnostic connector, the Y portion of the
Power/IO Cable will need to be cut off and wires will need to be crimp spliced. See Chapter C:

General Wiring and Installation Guidelines for instructions.

Connecting the Power/IO Cable

1. With the truck’s ignition OFF, remove and push back existing truck diagnostic connector .
Check connector to verify it’s clean of debris and there are no bent pins.

2. Connect the Power/IO cable connector to the truck’s diagnostic connector. Verify the
outer ring is twisted and clicks into place so the ends do not become unconnected by
accident. Verify by pull testing the connector.

Caution

Never connect the MCP50 display cable and the power cable directly to each other. Only
connect these cables to the MCP50 VTM.

3. For 6-pin or 9-pin cables, connect the ignition wire to a 12 VDC ignition switched source.
If you need to add wire length to the ignition wire to get it to the source, see Extending
MCP50 Ignition Wire. This step is not required for the Volvo/Mack 2014 or newer trucks
because the ignition wire is included in the connector.

IMPORTANT: To identify acceptable ignition connection points on various trucks, refer
to the individual T ruck Specific Installation Suggestion Guidelines available. (Freightliner
Cascadia cannot be connected to the ignition switch. They must be connected to a
specific circuit on the fuse panel.)

4. Put the unused Power/IO cable end where the truck’s diagnostic conne ctor was located.

Note: On newer Paccar trucks (Kenworth and Peterbilt), it may be required to purchase
a Paccar adapter cable from Omnitracs. See Appendix G for more information.

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Power/IO Cable Connection Extending MCP50 Ignition Wire

5. Connect the DB15 end of the Power/IO cable to the VTM50.

6. Secure any excess cable using tie-wraps.

Extending MCP50 Ignition Wire

This step is not required for 2014 and newer Volvo/Mack and late model 2011 and newer
Hino trucks because the ignition wire is included in the connector.

Recommended Tools and Supplies:

• White 18ga stranded wire

• 16ga Butt Splices (blue) qty2

• Wire Strippers/Cutters

• Butt Splice Crimping Tool
The MCP50 Power/IO cable has an Ignition wire separate from the diagnostic connector.

1. Cut and remove the in-line fuse from the white Ignition wire of the Power/IO cable. Be
sure to leave enough wire on the fuse to reattach it at the end of the extension wire.

2. Butt Splice the extension wire to the Power/IO Ignition wire.

3. Butt Splice the fuse wire to the opposite end of the extension wire.

4. Connect the fused end to the ignition source. (12 VDC ignition switched source)

WARNING

You MUST connect the MCP50 ignition wire to a true switched ignition source, not

an accessory source.
To confirm a true ignition source, use a digital volt meter to verify that the source has
approximately 12 VDC when the key is in the ignition ON position and shows O VDC in the
OFF and accessory position.

Note: Trucks wired to accessory for ignition may experience issues with applications using
data. The MCP50 unit is expecting data when it sees an ign ition on signal.Trucks do not send
data in the accessory position.

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Extending MCP50 Ignition Wire Power/IO Cable Connection

WARNING

Stow and secure any excess cable behind the dash panel.

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Overview

For scanners to work on the MCP50 both the application software and operating system must
meet the minimum requirements as described below.

Minimum Requirements

• Software version CA0921R.

• Windows CE operating system LT0038 and higher.

8

In-Cab Scanner Installation

Note

Only scanners ordered through and obtained by BCS Solutions are supported by Omnitracs.
These scanners are specifically configured for Omnitracs in-cab products.

https://omnitracs.bcssolutions.com/q/mcpscn/default.aspx

For technical support for the in-cab scanner, contact BCS Solutions:

• In the United States and Canada, call 800-555-5555 or 877-411-2633

• Fax: [phone]
For initial support only, contact Omnitracs Customer Support.

Customer Support is staffed 24 hours a day, 365 days a year:

• In the United States, call 800-541-7490

• In Canada, call 800-863-9191

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Installation Guidelines In-Cab Scanner Installation

Installation Guidelines

Install the scanner in the cab of the vehicle in a location that is convenient and safe. This can
be on a vertical or horizontal surface. The scanner cannot obscure the driver’s view of the
road.

Mounting the Scanner

The scanner can be mounted in one of two ways, with or without the holster.

Scanner Mounting Option (Without the Holster)

1. Cut the dual-lock tape into four 2.5" sections.

2. Clean the scanner bottom with an alcohol pad, remove protective film, and apply two

dual-lock pieces to the bottom ends of the scanner.

3. Clean the vehicle’s mounting surface with an alcohol pad.

4. Remove the protective film and apply two dual-lock pieces to the desired mounting

surface.

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80-JB566-1 Rev. G

In-Cab Scanner Installation Installing the Scanner

Holster Mounting Option

1. Select a holster location.

2. Clean the location with an alcohol pad and allow to dry.

3. Carefully remove the film from the VHB adhesive locations on holster.

4. Position the holster onto desired location and firmly press down to ensure contact with

the surface.

Installing the Scanner

1. Connect the smaller end of the scanner cable to the USB port on the end of the
scanner.

2. Connect the scanner cable to the MCP50 using the USB port on the display.

3. S tore excess scanner cable where it will not be dama ged and will not obstruct the driver

or hinder truck performance. Keep cable away from sharp metal edges to avoid
damage.

Calibrating the Scanner

1. From the Scanning Home screen, Tap the Options tab.

2. Insert the black and white calibration page or plain white paper into the slot.

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Sending a Scan In-Cab Scanner Installation

3. Tap the Calibrate button. Wait a few minutes for the calibration to complete.

4. Tap the Scan tab to return to the scanning home screen.

Sending a Scan

1. On the Home screen, tap the Scanning button.

2. Select the Document Type from the drop-down list.

3. Insert the paper, face down.

• The paper will go in about 1/2".

• If the paper is not 8-1/2" wide, line it up with the right edge.

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80-JB566-1 Rev. G

In-Cab Scanner Installation Cleaning the Scanner

4. Tap the Scan Page button.

Note

If the preview box is checked, a preview page will appear. Tap the Accept button.

5. Tap the Done button.

6. Select the active Driver ID from the drop-down list, and enter the Load and Trailer #.
Tap the Send button.

7. When asked to confirm, tap the OK button.

8. Tap the Outbox tab and confirm a green check mark is displayed next to the scan.

Cleaning the Scanner

1. Tap the Options tab.

2. Insert the cleaning paper.

3. Tap the Clean button. Wait a few minutes while the scanner draws through the cleanin g

paper and cleans the scanner.

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Return Material Authorization (RMA) Process for Scanners In-Cab Scanner Installation

Return Material Authorization (RMA) Process for Scanners

1. Request an RMA from BCS Solutions:
http://www.bcssolutions.com/mcpscn/rma

2. BCS Solutions arranges shipment of a replacement component to you.

3. Return the failed component to the address specified by BCS Solutions.

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80-JB566-1 Rev. G

Optional Accessories

PTO (Power Take-off) Overview—Optional Connection

This option provides customers with the ability to log the time the vehicle engine is used for
operational idle purposes, such as when it is powering auxiliary devices using a pump or
compressor.

In order to log PTO time, the installation involves connecting one of the two PTO wires.

9

The loose white/red wire labeled Digital1_IN, in the Power/IO cable is the PTO wire.
The MCP50 system detects an active PTO device when it sees 12 volts (active high). A

switch that goes active to ground will require a relay.

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PTO Installation Optional Accessories

RED

BRN

BLK

+12 VDC Ign switched.

To same ignition that MCP50

is connected to using 5 amp fuse

+12 VDC (when active)

MCP50

Connect Power/IO wire

Digital1_IN or Digital2_IN

30

87A

87

86

85

BRN

WHT

PTO Relay

WHT

Switched GND

PTO ON/ OFF Switch

PTO Air line

To air switch on dash to

engage PTO device pump

or compressor

PTO Ancillary Pressure Switch

(No relay required)

+12 VDC Ign switched.

To same ignition that MCP50

is connected to using 5 amp fuse

MCP50

Connect Power/IO wire

Digital1_IN or Digital2_IN

PTO Installation

Use a multi-meter to determine which type of PTO circuit you are connecting to when
engaging the PTO switch.

Wiring to Switched +12VDC Circuit

MCP50 Connect Power/IO wire

Digital1_IN or Digital2_IN

Indicator

Light

PTO ON/ OFF Switch

+12 VDC Ign switched.

Ground

To same ignition that MCP50

is connected to using 5 amp fuse

04AAA_217AQMCP

Wiring to Switched Ground Circuit

If you have a switched circuit that is activated to the ground to detect PTO time, a relay must
be used.

Wiring to an Air Pressure Switch for Air-activated PTO

If the air pressure switch is not wired to 12 VDC, make sure to remove the ground wire and
attach a fused wire from the MCP50 ignition source.

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Optional Accessories PTO Data Input Verification Procedure

PTO Data Input Verification Procedure

1. Start the vehicle.

2. Turn the PTO switch ON.

3. Navigate to the System VDS screen.

4. Tap the green up and down arrow button at bottom of the screen (circled below).

5. Verify either PTOP or PTOC has a green dot under the Index column and shows “On”

under the State column.

NOTE:
PTOC: Dig 1_in wire in the wire harness

PTOP: Dig 2_in wire in the wire harness
If neither PTOP or PTOC is showing a green dot or “On,” check the PTO wire

connections.

6. Turn off PTO device. The green dot and State will change (i.e., to a black dot and “Off.”)

7. At this point, the PTO wire installation verification is complete.

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PTO Data Input Verification Procedure Optional Accessories

8. Verify through the Performance Monitoring screens that the PTO application is
recording correctly.

9. Start the vehicle.

10. Turn the PTO device ON.

11. Navigate to the PTO screen. Tap the Performance Monitoring button the tap PTO tab.

Note: If the performance monitoring button is grayed out, Performance Monitoring is not
enabled. Call your company dispatch to have this application enabled. Performance
Monitoring parameters must be sent to the unit as well.

12. V erify that PTO is Enabled and th e Compressor or Pump displays a Y according to what
is active.

13. You should see the green indicator light according to what is active.

14. Check that the PTO Time field is incrementing. Is this field incrementing?

Note: In order for PTO time to be recorded in Performance Monitoring, RPM must be >0,
speed <20 mph, and the PTO time delay (customer configured) must be reached.

• If yes, PTO verification is complete.

• If no, check the wire connections.

15. Turn off PTO device. PTO time should now stop incrementing.

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Performing System Verification

Shortly after you power up the MCP50, the Driver Warning screen appears. After tapping the
OK button, the MCP50 Home screen displays.

1. Tap the arrow on the right until you see the System button, then tap the System button.

10

System Verification

2. Tap the Diag tab. Note: the MCP50 Unit Address (UA) shows at the top.

3. Tap the Run All button, located at the bottom right of the screen. The system runs tests

on all listed items then displays the results.

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Performing System Verification System Verification

First page of tests

If the test passes, a (green ) is shown. If the test fails, a (red X) is shown.
Cellular Signal S trength, Cellular End to End, GPS, and Core Data Ite ms should have a green

checkmark.

Item Description

Cellular Signal Strength Will show a green checkmark when in good cellular network

coverage. See Chapter 15: Cellular Signal Strength

Problems if red X.

Cellular End To End Will show a green checkmark if the unit is successfully

transmitting with Omnitracs and received an
acknowledgement back. See Chapter 14: Cellular End to

End Problems if red X.

GPS fix test Will show a green checkmark if GPS network is detected

and it is getting a 3D fix. See Chapter 17: GPS Fix Problem
if red X.

Core Data Items Will show a green checkmark if Speed, RPM, Dist ance LTD,

and Fuel L TD is being dete cted. See Chapter 21: Core Data

Problem if red X.

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System Verification Performing System Verification

Use scroll bar to see
all results.

Second page of tests

CDD and Ignition On should have a green checkmark.

CDD Database Sync Will show a green checkmark when database has been

synchronized with NOC (usually takes 5 to 10 minutes after
unit is first powered up). See Chapter 16: CDD Database

Sync Problem if red X.

Ignition On Will show a green checkmark if the ignition is ON. See

Chapter 20: Ignition On Detection Problem if red X.

J1939 Packet Detection Will show a green checkmark if connected to the J1939

databus, the vehicle’s ignition is ON, configured to look for
J1939, and its getting data. All vehicles do not have J1939.
See Chapter 19: J1939 Packet Detection Problem if red X.

J1587 Packet Detection Will show a green checkmark if connected to the J1587

databus, the vehicle’s ignition is ON, configured to look for
J1587, and its getting data. All vehicles do not have J1587.
See Chapter 18: J1587 Packet Detection Problem if red X.

For information on the Details button, see Chapter 21: Core Data Problem.
If the results of the Run All Tests are acceptable, send a message from the unit and verify

the message is received by dispatch. Once that is confirmed, ha ve disp atch send a message
and confirm the message is received. If installation is done after hours, call Customer
Support to verify the message is sent and received. Once this is done, System Verification

is complete.

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Performing System Verification System Verification

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11. Troubleshooting Best Practices

12. Display Screen is Dark or Blank

13. DIU Problems

14. Cannot Send Messages

15. Cellular End to End Problems

16. Cellular Signal Strength Problems

17. CDD Database Sync Problem

18. GPS Fix Problem

19. J1587 Packet Detection Problem

Troubleshooting Contents

20. J1939 Packet Detection Problem

21. Ignition On Detection Problem

22. Core Data Problem

23. VTM LED Indicator

24. Acquiring Network Problem

25. Performance Monitoring Troubleshooting

26. Critical Event Reporting Troubleshooting

27. Optional Accessories Troubleshooting

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Troubleshooting Contents

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80-JB566-1 Rev. G

Troubleshooting Best Practices

Troubleshooting Guidelines

Keep Known Good MCP50 Component Spares in Shop

Spare parts should include:

• Vehicle Telematics Module (VTM50)

• Antenna

• Display Interface Unit (DIU50)

• Power/IO cable

Use a Test Cart to Perform Bad Part Verification/Double Checking

If an Omnitracs MCP50 part is diagnosed bad on a truck, insert the failed part on the test cart.

• If it continues to fail, part should be RMAd.

11

• If the suspect part does not fail on the test cart, further troubleshooting of the MCP50 will
be necessary.

Perform a Visual Inspection of the Installed MCP50

• Check for damaged cables, improper electrical connections, loose connections, and the
integrity of the installation, particularly the antenna.

• Bad mounts can contribute to system problems.

• Loose connections or parts not installed properly can allow excessive vibration which can
affect system performance.

Reseat All Cables

• Always inspect and reseat cable connectors prior to replacing any components.

• Inspect for corrosion and bent, broken, pushed, missing pins, and/or sockets.

Verify VTM50 LED Indicator Is in a Normal State

• When booting up, the Red LED should blink slowly at first then more quickly.

• O nce boot up is completed, the Red LED should be off.

• During normal operations, the Red LED should be off.

• See section Chapter 22: VTM LED Indicator for more information.

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Check System Voltage Measurements and Grounding Troubleshooting Best Practices

Check System Voltage Measurements and Grounding

Use the same ground reference that the particular circuit uses.

• Check the VTM50 LED.

• Verify that vehicle battery and cables are in good condition.

• Check voltages (see Appendix A for more information):

Replace Only Faulty Parts

Typically, only one part is bad. Once the system is operating, you can substitut e suspect part s
back into the system to verify which part is bad, or use a test cart equipped with known good
spare parts to retest suspect parts.

Determine If the Problem Is Intermittent

Check for bad or loose electrical connections including cable connectors, ring terminals, butt
splices, and power/ground connections. These can contribute to intermittent system
performance.

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Display Screen is Dark or Blank

Problem: Display Screen is Dark or Blank

If the display is blank or dark it could be:

• Unit is asleep (i.e. ignition off, and power down timer exceeded)

• Power source or Power/IO cable problem

• Ignition source or ignition wire problem

• Display cable is disconnected from VTM

• Faulty DIU

Turn the vehicle ignition ON.

1. Check to see if the LED on the VTM50 is blinking red as unit boots up.

• If it is not blinking, reseat the Power/IO connection at the VTM. If the LED is still not
blinking, use a digital volt meter to check for power and ignition at the truck’s
diagnostic connector . Pin-outs for the 6-pin and 9-pin connectors are in the Appendix

A: Wiring Diagrams and Charts

12

• Verify, using a digital volt meter, that the ignition circuit, fuse, and source are
functioning properly. 12 VDC should be detected when the truck’s ignition key is in
the ON position.

2. If there is still a problem, remove power from VTM, reseat the display cable connector
at the VTM, and then reapply power to the VTM.

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Problem: Display Immediately goes Blank when Ignition is Turned Off Display Screen is Dark or Blank

3. If there is still a problem, remove power from the VTM, install a replacement DIU50
display, reapply power to the VTM, and recheck.

Problem: Display Immediately goes Blank when Ignition is Turned Off

When vehicle ignition is turned OFF, the display should stay on for the period of time that has
been configured by dispatch. This is the power down time. If the display screen immediately
blanks out when the ignition is turned OFF, this could be caused by:

• The MCP50’s power-down time or total time is set to zero.

- Check the host software configuration.

- The power-down time should not be set below five minutes.

• Make sure primary power is constant not switched.
Verify diagnostic connector power is ON with ignition On or Off. It cannot be a switched

circuit. Measure 12V constant power with ignition off. If it is not, find an alternate constant
power source.

See Appendix A, Wiring Diagrams and Charts, for wire diagrams and schematics of the
below.

For 6-pin diagnostic connectors:

(-) lead on Pin E
(+) lead on Pin C

For 9-pin diagnostic connectors:

(-) lead on Pin A
(+) lead on Pin B

For Volvo/Mack 2014 or newer diagnostic connectors:
(-) lead on Pin 4

(+) lead on Pin 16

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DIU50 Overview

The DIU50 is a color graphic display that integrates touchscreen functionality.

• When the vehicle ignition is ON, an image appears on the display screen.

• To adjust the brightness, tap the Settings button and then tap Brightness. Tap the +
(plus) or - (minus) buttons to adjust.

• To dim completely, Tap the Dim button to adjust the screen brightness to zero. Tap the
screen again to return to full brightness. If this doesn’t work, cycle the ignition.

13

DIU Problems

• Text-to-speech is played through the unit. To adjust the volume, tap the Settings button
then tap Volume. Tap the + (pl us) or - (minus) buttons to adjust. Tap the Test button to
play back a message in the volume level chosen.

• When the vehicle ignition is turned OFF, the display screen stays on until the MCP50
power-down timer expires then it goes dark. The power-down timer is configured by the
customers’ dispatch system.

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Problem: Touchscreen Non-responsive/Calibration DIU Problems

Problem: Touc hscreen Non-responsive/Calibration

If you are tapping anywhere on the touchscreen and the screen is not responding quickly or
the screen arrow is not where the screen was touched, the touchscreen may not be calibrated
properly. To recalibrate the DIU50 touchscreen settings, from the Home screen:

1. Tap the Settings button then tap the Calibration tab.

2. Tap the Calibrate button.

3. When the targets display, carefully tap and hold down each of the targets (+) in the

center and release when instructed. It is best to use your finger to calibrate.

4. When the last target is touched, the calibration is complete.

5. If the touchscreen does not allow you to get to the calibration screen, a USB mouse can

be connected to use as a pointer. Once you get to the t arget s, use your finger to tap the
screen.

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Problem: Cannot Send Messages

Orange
Arrow
Indicators

If a message have been queued and shows up in the Messaging Outbox with orange arrow
indicators for more than a minute, do the following:

14

Cannot Send Messages

1. Verify the Cellular End To End test under the System Diag Run All test passes. See

Chapter 14: Cellular End to End Problems.

2. Verify the Cellular Signal Strength indicator shows the unit has acceptable signal. See

Chapter 15: Cellular Signal Strength Problems.

3. If both the Cellular End To End and Cellular Signal Strength are good:
Reset the power to the unit by disconnecting the Power/IO cable at the VTM. Leave it

disconnected for a few minutes before reconnecting. After power has been reapplied,
give the unit time to boot up and reacquire cellular signal before checking the message
status indicators.

4. If problem persists, test with known-good VTM.

5. If problem still persists, Call Omnitracs Customer Support at 800-541-7490 for

assistance.

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Problem: Cannot Send Messages Cannot Send Messages

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Problem: Cellular End to End Test Fails

If the Cellular End to End test is failing when performing a system verification, the likely cause
is the system has not been properly activated.

15

Cellular End to End Problems

To see the details of this information:

1. Highlight the Cellular End To End Line.

2. Tap the Details button. A lot of information is provided at the bottom of the screen.

3. Tap the Done button.

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Problem: Cellular End to End Test Fails Cellular End to End Problems

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Cellular Signal Strength Problems

Problem: Cellular Signal Strength Fails

If the Cellular Signal Strength test is failing when performing a system verification, or the
cellular icon at the top of the screen shows a red X and no colored bars, follow the steps
below.

16

For detailed information concerning Cellular Signal S trength, tap the System button, then tap
the Comm tab.

RSSI to number of bars:

-50 to -75 four bars

-76 to -85 three bars

-86 to -95 two bars

-96 to -105 one bar

-106 to -109 no bars

-110 to -200 No signal light will come on

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Problem: Cellular Signal Strength Fails Cellular Signal Strength Problems

1. Verify that the truck is at a location where there is known to be good cellular coverage.

2. Check to ensure there are no metal obstructions above the antenna.

3. If there are no obstructions, inspect the antenna and antenna cable to ensure there is

no damage.

4. Reseat both antenna connections at the VTM. Allow a few minutes to reacquire a
cellular signal.

5. If there is still a problem, test with known good antenna.

6. If it continues to have problems, test with known good VTM.

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Problem: CDD Database Sync Test Fails

.

After an MCP50 is installed and powered up with good signal and line-of-sight to the GPS
satellites, it usually takes about 10 minutes
configurations. Once it acquires all settings and configurations, it will go into the desired state
of Sync complete. If an MCP50 is installed and powered up and has not gone to a database
state of Sync Complete within 10 minutes:

17

CDD Database Sync Problem

for it to get all the company-defined settings and

1. Verify that the unit has been p roperly activated. Make sure that the Cellular End To End
passed. See Chapter 2: Activation.

2. Check that the unit has cellular signal and is able to connect. See Chapter 15: Cellular

Signal Strength Problems.

3. If it is activated/registered and able to connect, but will not go to a Sync complete state,
call Omnitracs Customer Support at 800-541-7490 for assistance. Ask for Out of Sync
command.

4. If the problem still persists, Replace/RMA DIU.

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Problem: CDD Database Sync Test Fails CDD Database Sync Problem

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Problem: GPS Fix Test Fails

For more detailed information concerning GPS status, use the GPS tab (screen below).

18

GPS Fix Problem

Normally the GPS positioning system will update positioning data every second at the
MCP50, as shown in the Last Update field of the System->GPS tab. The desired value for
the Mode field is 3-D, although No Fix may show when the antenna is temporarily blocked or
in a garage.

1.00
7/12

• Precision: should be a value equal to 2 or less

• Satellites: should show a value of 5 or more (Note: it is the first value shown)

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Problem: GPS Fix Test Fails GPS Fix Problem

If the vehicle is in the open with a clear view of the sky, the mode should show 3-D. The Last
Update time should be current, Precision should be <2 and at least 5 Satellites should be
used in the fix. If this is not the case, follow the steps below:

1. Verify the antenna is in a location whe re the view to the sky is not blocked or obstructed.
Check for any metal obstructions that may block or degrade the GPS signals, such as

wires or cables directly above the antenna. If there are any obstructions, remove the
obstructions or relocate the antenna.

The GPS screen has a couple of indicators which may point to a problem with
obstruction:

• The Precision value should be <2. If it is consistently above 3.00, there is likely

something interfering with the GPS signals.

• The Satellites field shows xx/yy, where xx is the number of satellites used in the

position fix, and yy is the number of satellites recently viewed. The xx value should
be 5 or greater. If it has a value less than 5, there is likely some obstruction.

2. Confirm the antenna is not upside down or has shifted on its side.
Verify antenna is mounted securely in a horizontal/flat lo cation with arrow pointing to the

sky.

3. Check to see if the antenna GPS lead has become disconnected from the VTM.
Reseat both antenna leads.

4. Test for a faulty antenna or pinched cable lead.
Test with a known good antenna. Give the unit several minutes to acquire GPS and then

check the Mode and Last Update time/date on the GPS screen. If No Fix still appears,
the original antenna and cable are probably okay.

5. Test with known good VTM.

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J1587 Packet Detection Problem

Problem: J1587 Packet Detection Fails

Ignition must be ON for the truck to broadcast/supply vehicle data.

19

Note: If the Core Data Items and J1939 tests pass (i.e. green check), it’s acceptable for the
J1587 Packet Detection test to fail. This would mean that the MC P50 system is getting its

vehicle data from the J1939 link. Some 2012 and newer trucks do not submit J1587 packets.

In order to get J1587 data, a truck’s engine must be supplying the J1587 data, a connection
must be made to the J1587 wires (Power/IO cable). Many new trucks/engines do not transmit
J1587 packets.

If packets are not detected, check the connections to the J1587 data link and verify that it is
properly configured.

In 8xx code and higher, the MCP50 will auto detect J1587 bus traffic.

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Problem: J1587 Packet Detection Fails J1587 Packet Detection Problem

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J1939 Packet Detection Problem

Problem: J1939 Packet Detection Fails

Ignition must be on for the truck to broadcast/supply vehicle data.

20

Note: If the Core Data Items and J1587 tests pass (i.e. green check), it’s acceptable for the
J1939 Packet Detection test to fail. This would mean that the MCP50 system is getting its

vehicle data from the J1587 link. Many pre-2007 trucks do not submit J1939 packets.

This is determined by the VDS configuration sent to the unit from the Vehicle Data
Configuration (VDC) on the Customer Portal. Contractors and Service Centers should first
contact the customer to verify that the units were configured correctly.

In order to get J1939 data, a truck’s engine must be supplying the J1939 data, a connection
must be made to the J1939 wires (Power/IO cable). Many old trucks/engines do not transmit
J1939 packets.

If packets are not detected, check the connections to the J1939 data link and verify that it is
properly configured.

In 8xx code and higher, the MCP50 will auto detect J1939 bus traffic

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Problem: J1939 Packet Detection Fails J1939 Packet Detection Problem

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Problem: Ignition On Test Fails

1. If the Ignition On test fails, ensure the truck’s ignition switch is in the ON position and
confirm:

21

Ignition On Detection Problem

• The ignition lead of the Power/IO cable is secure.

• The fuse in the ignition wire has not blown.

2. If it continues to fail, check the ignition source used and the associated truck fuse.
Using a digital volt meter, verify that the source has approximately 12 VDC when key is
in the ignition ON position and shows 0 VDC in the OFF position.

WARNING

You must con nect the MCP5 0 ignition wire to a true switched ignition source, not an

accessory source.
To confirm a true ignition source, use a digital volt meter to verify that the source has
approximately 12 VDC when the key is in the ignition ON position and shows O VDC in the
OFF and accessory position.

Note: Many newer model trucks have multiplex wiring systems that require specific ignition
connection points. To ensure correct ignition connection points, refer to the individual Truck
Specific Installation Instructions for more details.

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Problem: Ignition On Test Fails Ignition On Detection Problem

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Problem: Core Data Item Test Fails

The Core Data Items test verifies that specific engine items are being received from one or
both of the data links (J1587/J1939). Those items are:

22

Core Data Problem

• Speed

•RPM

• Distance LTD

• Fuel LTD
If any of these items are not received when the test is run, a failed status will be displayed

(red X).

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Problem: Core Data Item Test Fails Core Data Problem

To identify missing data items, as well as detected data items, tap the Core Data Items, and
then tap the Details.

J1939 0 0.0 MPH
J1939
J1939

J1939
J1939

J1939
J1939

23
0

0
17

0
0

21355.31 Miles

3218.94 Gallons

570.90 Hours

0.00

Off

0.0 %

1. Verify if ignition test passes. Key must be in ignition position. If it ignition test does not
past, see Chapter 20: Ignition On Detection Problem.

2. Verify one of the J1587 or J1939 packet detection tests passes. This means that the
MCP50 system is getting data from at least one data source.
Check connections.

• If J1587 fails, see Chapter 18: J1587 Packet Detection Problem.

• If J1939 fails, see Chapter 19: J1939 Packet Detection Problem.

3. If MCP50 is receiving data and the core dat a item test still fails, call Omnitracs customer
support.

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VTM Performance—LED Indicators

In a normal operating environment, the LED will be OFF.
Other operating modes are shown below:

23

VTM LED Indicator

State VTM indicator Action

Normal Mode OFF None
Sleep Mode OFF None
Boot up and

System Recovery
Mode

Under voltage
Mode

Scheduler Failure
Mode

A Red LED will blink ON and OFF at
irregular frequencies. Note: this should

last no more than 5 minutes.

A Red LED will blink very quickly Check power source

A Red LED on solid Test with known-good VTM

Give unit 5 minutes to boot or recover

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VTM Performance—LED Indicators VTM LED Indicator

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Acquiring Network Problem

Problem: Stuck on Acquiring Network Screen

When an MCP50 unit boots up, it will attempt to get the system time/date from either the
cellular network or from GPS. Under normal circumstances, it will get these values in 30
seconds to a minute and load the applications. While it is acquiring the time/date the screen
below will be displayed:

24

If the unit is unsuccessful in getting the time/date values from the network, it will attempt to
reboot after a few minutes.

If the MCP50 system is frequently taking longer than 1 minute to acquire the ne twork, it could
be because:

• Out of cellular coverage and antenna is blocked/obstructed and GPS signals are not being
received

• Bad antenna/antenna connections or bad VTM

If the MCP50 system continues to cycle through showing the acquiring screen and rebooting
process, follow the steps in this section.

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Problem: Stuck on Acquiring Network Screen Acquiring Network Problem

1. Reseat the antenna connections to the VTM. Inspect the cable connections to ensure
there isn’t any damage.

2. If the problem persists after reseating the cable connections, test with a known-good
antenna. Ensure there are no obstructions above the antenna.

3. If the problem still continues, test with a known-good DIU.

4. If the problem still continues, test with a known-good VTM.

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System Overview

Connecting to the truck’s data link is required for the Performance Monitoring application.
The truck must also have the proper Data Bus configuration for the MCP50 to access the
truck’s data. This can be set up via the Vehicle Data Configurator on the Customer Portal.

The Performance Monitoring application records data from the vehicle such as speed,
distance, RPMs, and fuel used.The dat a is retrieved from the truck by the MCP50 and sent to
the host computer, either manually or automatically at preset intervals.

The hardware installation on the vehicle consists of connecting the MCP50 Power/IO
connector to the truck’s diagnostic connector.

25

Performance Monitoring Troubleshooting

Note: If the Performance Monitoring icon is grayed out, the Performance Monitoring

application is not enabled. Call your company dispatch to have this application
enabled.

Normal Performance

Once the Power/IO connection to the truck’s diagnostic connector has been made, company­defined parameters are sent and received by the unit, performance monitoring data will be
recorded at the mobile and sent to the host system.

To confirm normal performance, first verify that performance monitoring parameters have
been sent to the unit and received. Tap the Parameters tab within the Performance
Monitoring application and verify the tag field is not “0.”

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Normal Performance Performance Monitoring Troubleshooting

J1939 0 0.0 MPH

0.0 %

Off

0.00

21355.31 Miles

3218.94 Gallons

570.90 Hours

0

0

0
0

23

17

J1939
J1939

J1939
J1939

J1939
J1939

A tag of “0” indicates that the unit has not received it s parameters. Call your company
dispatch administrator and ask for the parameters to be sent. A non-zero tag indicates that
the unit has received parameters.

The Core Data Items test checks for all essential data items for Performance Monitoring .With
ignition in the ON position, review data that is available listed under the System->Diag tab
Core Data Items->Details.

At a minimum, Performance Monitoring needs current data from Speed, EngineRPM, Fuel,
and DistanceLTD. These are checked for when a system verification is run. The core data
items verifies these are received. The screen above shows how the unit is configured, if an
item is detected, and the source address if detected.

If any data items are not present:
Ensure the MCP50 is configured for the right Data Bus using the Vehicle Data Configurator.
If problem persists, contact Omnitracs Customer Support at 800-541-7490 for assistance.

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Performance Monitoring Troubleshooting Normal Performance

- - - - - - - - - -

Performance Monitoring Faults and Descriptions

Monitored Active Faults are controlled by the Customer S pecified parameters sent to the unit.
The following chart shows the faults that may surface.

Active Fault Field Value Definitions

Display

Shows

Associated

Fault Description/Symptom Possible Cause

+ Fault no longer active Cleared

- Fault not monitored Performance monitoring parameters specified
not to monitor.

0No Power

(MCP50)

Power detected OFF
for more than the wake-

Main power was lost, causing the MCP to stay
asleep longer than its wake-up interval.

up time.

1RPM Zero

(MCP50)

RPM zero when speed
is non-zero.

- RPM sensor or connection problem.

- J1708 selection parameter set wrong.

- In rare cases, no idle can be caused by faulty
axle sensor input (e.g., wires reversed)
causing a positive reading for speed while the
vehicle is stationary.

2 Bad Ignition

(MCP50)

3 RPM Sensor

(MCP50)

Ignition OFF and speed
or RPM non-zero.

Engine posted PID
(194) and PID (190).

Problem with MCP50’s ignition line wiring or
fuse.

RPM sensor or connection problem to the
engine, detected by the engine’s diagnostics.

4 Speed

Sensor
(MCP50)

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Engine posted PID
(194) and PID (84).

Speed sensor or connection problem to
engine, detected by the engine’s diagnostics.

Normal Performance Performance Monitoring Troubleshooting

Active Fault Field Value Definitions ( Continued)

Display

Shows

9LTD

A Bad Speed

B 0 Spd and

DMCP50

E Hard

Associated

Fault Description/Symptom Possible Cause

Mismatch
(MCP50)

(MCP50)

RPM
(MCP50)

Speed
(MCP)

Braking
Event

LTD mismatch with
stored MCP50 data.

More than 2 hrs IGN =
ON with Spd = 0, RPM
greater than 1300.

More than 2 hrs with
IGN = ON with Spd = 0,
RPM = 0.

Speed signal constant
for more than 5
minutes.

Speed is suddenly
decreased by more
than 9 MPH/second
(speed must be above
20 MPH for this fault to
occur.

- Engine run with main power disconnected.

- Engine run with data link disconnected.

- Engine run with ignition line disconnected.

- Speed sensor or connection problem:MCP50.

- Speed sensor or co nnectio n problem: engin e.

- Engine speed sensor parameter not enabled.

- Disconnect of entire accessory cable.

- J1708 selection parameter set wrong.

- Data link connection problem.

- Driver using ignition position for accessory
operation.

- MCP50 ignition line wired to accessory
position.

A pulse generator may have been connected
to either the MCP50 or the engine.

Driver is braking too quickly (hard braked).

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Overview

Critical Event Reporting (CER) captures and reports vehicle critical event information (e.g.,
hard braking, vehicle speed, location, stability control (VDC), lane departure warning (LDW),
and panic button events). With each hard braking event , five min utes o f speed information is
recorded and sent to the CER host system. Events are processed two minutes after they
occur.

Normal Performance

In order for the CER feature to function, the MCP50 must be connected to the vehicle’s data
link wires.

Critical events can be triggered by a:

• Hard Brake event

• Stability Control event (if available)

26

Critical Event Reporting Troubleshooting

• Lane Departure Warning (LDW) (if option is installed)

• Manually triggered CER event.
Text-to-speech (TTS) can be enabled so CER events can be audibly conveyed to the driver.

Abnormal Performance

If any of the above items do not trigger a CER event, or if a critical event is reported in error,
there is a problem. A problem is usually caused by one or more of the following:

• The unit is misconfigured

• Loose or bad connection to the data link

• Intermittent data supplied by stability control device or lane departure warning device

• Intermittent data supplied by ECM of vehicle

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Event Not Triggered Critical Event Reporting Troubleshooting

Event Not Triggered

CER Verify Configuration

1. To access CER information, go to the Home screen and tap the Critical Event
Reporting button. If this button is grayed out, then CER service for the unit must be

enabled from the Customer Portal.

2. A popup will appear. Tap the Diagnostics button.

3. Select one of the tabs for General, Roll Stability, Lane Departure information, or

Collision Warning.

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Critical Event Reporting Troubleshooting CER Verify Configuration

Field Value

CER Enabled/Disabled If enabled, the MCP captures CER events.
Speech Enabled/Disabled If enabled, the text in the alert pop-ups is spoken.
Hard Braking Minimum Speed The speed at which mobile unit detects hard brake events.
Hard Braking Deceleration Rate The rate of deceleration that triggers a hard brake event (Default = 9 MPH/SEC).
Stability Control (VDC) Enabled/

Disabled
Minimum Speed Minimum speed at which mobile unit detects events.
On/Off Threshold Number of notifications that must be seen in a row before an event is considered

VDC/LDW Bits Tracked Setting that determines which bits the mobile unit tracks to monitor stability

Lane Departure Enabled Lane Departure Warning is enabled.
Bus J1587 or J1939
VDC/LDW Data Available or not seen
LDW Events Count Number of LDW events that occur within the LDW Time Threshold before CER

LDW Events Time (mins) Number of minutes that pass before LDW events are detected and CER sends a

Stability control is enabled/disabled.

to be in progress.

control events: Brake bits only, Engine bits only, Brake or Engine bits (Default),
Brake and Engine bits

sends a notification.

notification.

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Sending a Manual CER Event Critical Event Reporting Troubleshooting

Hard braking gets information from either J1708/1587 or J1939. One of the two indicator
lights must be green to record hard braking events correctly. Some filtering is done to prevent
erroneous CER events due to faulty truck speed sensors.

Sending a Manual CER Event

1. From the Home screen, tap the Critical Event Reporting button. Tap Yes to initiate an
event.

Note: The CER message is sent to the NOC.

2. Verify that the host receives the CER event message and that data is present.

Events Triggered in Error

• For hard braking events triggered in error, verify configuration values, hard braking
minimum speed and hard braking deceleration rate.

Note: False hard braking events are typically caused by a faulty speed sensor.

• For stability control events triggered in error, verify configuration values minimum speed
and on/off threshold.

• Roll stability events are sent from the power train or braking control units installed on the
truck. The MCP50 system acts as a pass through for these devices. If false events are
being recorded, those devices should be investigated.

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Overview

For scanners to work on the MCP50 both the application software and operating system must
meet the minimum requirements as described below.

Minimum Requirements

• Software version CA0921R.

• Windows CE operating system LT0038 and higher.

Scanner

The scanner is used to scan and send documents using the connected MCP50 system. The
scanner is connected to the MAS using a USB cable.

27

In-Cab Scanner Diagnostic Procedure

Normal Performance

The scanner sends a scan of a bill of lading or other paperwork associated with pick-ups and
deliveries.

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Abnormal Performance In-Cab Scanner Diagnostic Procedure

Abnormal Performance

Note

Only scanners ordered through and obtained by BCS Solutions are supported by Omnitracs.
These scanners are specifically configured for Omnitracs in-cab products.

https://omnitracs.bcssolutions.com/q/mcpscn/default.aspx
If the scanner is not detected by the application or does not scan a document and you have

followed the instructions in Chapter 8: In-Cab Scanner Installation and, if necessary, the

Installation Procedure that follows, there is a problem.

A problem is most likely caused by one or more of the following.

Software and/or OS

Verify software version CA0917R is present with Windows CE operating system LT0038 and
higher.

Loose USB Cable Connection

If the scanner is not detected, reseat the cable at both ends (scanner and MAS).

Scanner or Scanner Cable

If the scanner is detected but will not scan, run the calibration process and then try scanning
a document again.

If it is still not working, and if possible, connect a known-good scanner and scanner cable to
the MAS and attempt to scan and send a document.

If you still cannot scan and send a document, reset the MAS and try again.

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In-Cab Scanner Diagnostic Procedure Installation Procedure

If it still does not work, it is possible the scanner drivers are corrupted or damaged or that the
USB port on the DIU is damaged. If possible, test with a known good DIU. If this corrects the
problem, RMA the DIU. Refer to RMA Chapter.

If replacing the DIU does not correct the problem, the cause is probably a fautly scanner or
scanner cable. Refer to the Return Material Authorization (RMA) Process for Scanners
section.

Installation Procedure

Refer to Chapter 8: In-Cab Scanner Installation for additional installation information.

1. Move the unit into the Customer Portal Operational Profile with scanning and customer­preferred applications (one time only).

2. Position the hardware onto desired location and firmly press down to ensure contact
with the surface.

3. Connect the smaller end of the scanner cable to the USB port on the end of the
scanner.

4. Connect the scanner cable to the MCP50 using the USB port on the display.

5. Store excess scanne r cable where it will not be damaged and will not obstruct the driver

or hinder truck performance. Keep cable away from sharp metal edges to avoid
damage.

6. Calibrate the scanner. From the Scanning Home screen, Tap the Options tab.

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Installation Procedure In-Cab Scanner Diagnostic Procedure

7. Insert the black and white calibration page or plain white paper into the slot.

8. Tap the Calibrate button. Wait a few minutes for the calibration to complete.

9. Tap the Scan tab to return to the scanning home screen.

10. Send a scan. On the Home screen, tap the Scanning button.

11. Select the Document Type from the drop-down list.

12. Insert the paper, face down.

• The paper will go in about 1/2".

• If the paper is not 8-1/2" wide, line it up with the right edge.

The small tooth in the slot must be covered.

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Note

In-Cab Scanner Diagnostic Procedure Return Material Authorization (RMA) Process for Scanners

13. Tap the Scan Page button.

Note

If the preview box is checked, a preview page will appear. Tap the Accept button.

14. Tap the Done button.

15. Select the active Driver ID from the drop-down list, and enter the Load and Trailer #.

Tap the Send button.

16. When asked to confirm, tap the OK button.

17. Tap the Outbox tab and confirm a green check mark is displayed next to the scan.

Return Material Authorization (RMA) Process for Scanners

1. Request an RMA from BCS Solutions:
http://www.bcssolutions.com/mcpscn/rma

2. BCS Solutions arranges shipment of a replacement component to you.

3. Return the failed component to the address specified by BCS Solutions.

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Return Material Authorization (RMA) Process for Scanners In-Cab Scanner Diagnostic Procedure

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A. Wiring Diagrams and Charts
B. Environmental and Power Requirements
C. General Wiring and Installation Guidelines
D. Standard RMA Procedure
E. Upgrading the MCP50 Using USB Memory Sticks
F. Preventive Maintenance Inspection
G. Component Information
H. Installation Form

Appendix Contents

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Appendix Contents

MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION

80-JB566-1 Rev. G

MCP50 Wiring Diagram

A

Wiring Diagrams and Charts

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6-pin Power/IO Cable Wiring Diagrams and Charts

A

A

C

C

D

D

B

B

F

F

E

E

08AAA_050

6-pin Power/IO Cable

SIGNAL PIN

J1708/J1587 DATA LINK+ A
J1708/J1587 DATA LINK- B

A-2 80-JB566-1 Rev. G

+12VDC C
N/C D
BATTERY GROUND E
N/C F

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Wiring Diagrams and Charts 9-pin Power/IO Cable and Paccar Adapter Cable

J

D

E

C

F

B

A

G

H

08AAA_051

A

C

D

B

F

E

J

G

H

9-pin Power/IO Cable and Paccar Adapter Cable

SIGNAL PIN SIGNAL PIN

BATTERY GROUND A J1708/J1587 DATA LINK+ F

+12VDC B J1708/J1587 DA TA LINK- G

J1939 DATA LINK+ C OEM_CAN_H H

J1939 DATA LINK- D OEM_CAN_L J

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Volvo/Mack 2014 or newer OBDII style Connector Wiring Diagrams and Charts

Volvo/Mack 2014 or newer OBDII style Connector

Note: While this cable uses OBDII style connector, it is not compatible with standard OBDII

cables found in most non-commercial cars, trucks, and vans.

SIGNAL PIN

Ignition 1

J1939 CAN (High) 3

Chassis Ground 4

Signal Ground 5

J1939 CAN (Low) 11

J1708/J1587 Data Link + 12

J1708/J1587 Data Link - 13

Battery Positive Volt age 16

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Wiring Diagrams and Charts Hino

Hino

P2: Blue US-built vehicle
P3: White: Japanese-built vehicle

SIGNAL P2 P3

Battery H J
Chassis Ground (batt return) A B
CAN high F G
CAN low C D
Ignition B C

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Display Interface Unit 50 (DIU50) Cable Connector Pin Callouts Wiring Diagrams and Charts

Pin 15

Pin 1

Display Interface Unit 50 (DIU50) Cable Connector Pin Callouts

Note: the DIU50 has no user-serviceable parts.

SIGNAL PIN

DIU_PWR 8
DIU_GND 7, 14
DIU_TX 10
DIU_RX 4
DIU_RTS 11
DIU_CTS 6
DIU_DTR 3
DIU_DCD 5
DIU_DSR 15
DIU_RI 13
USB_DP

1, 9

USB_DM
N/C 2

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Environmental and Power Requirements

MCP50 Environmental and Power Requirements

Condition Requirement

Operating Temperature -30° C to 70° C (-35° F to 158° F)
Vibration/Shock Vehicle Telematics Module 50 (VTM50)

does not have a shock tray.
VTM must be mounted securely.

Humidity

B

Antenna

VTM50
Display interface unit 50 (DIU50)

Power +6 to +18 Volts DC
Operating at +12V (VTM and DIU) MCP50 draws a maximum of 2 amps.

Asleep MCP50 draws 10 mA.
Frequency of Gobi modems 800 MHz 1x

The MCP50 system has no user-serviceable parts. The DIU50 contains a permanent lithium
coin cell for maintaining the real time clock; proper recycling or disposal per local law is
required for all components of MCP50.

Not watertight. DO NOT get wet.
Not watertight. DO NOT get wet.
Not watertight. Turn over immediately if

liquids are spilled on it.

Average current draw is approx. 1 amp.

1900 MHz EVDO (when supported)

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MCP50 Environmental and Power Requirements Environmental and Power Requirements

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