T7316
Table of contents
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Part No. P0937240 03.1
Business Communications
Manager 2.5
Telephone Features
Programming Guide
2
Copyright © 2002 Nortel Networks
All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data, and
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty.
Users must take full responsibility for their applications of any products specified in this document. The information in this
document is proprietary to Nortel Networks NA Inc.
Trademarks
NORTEL NETWORKS is a trademark of Nortel Networks.
Microsoft, MS, MS -DOS, Windows, and Windows NT are registered trademarks of Microsoft Cor por ation.
Symbol, Spectrum24, and Net Vision are registered trademarks of Symb ol Technologies, Inc.
All other trademarks and registered trademarks are t he property of their respective owners.
P0937240 03.1
Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Text conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Emergency 911 Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Related publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Chapter 1
Telephone configuration overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Configuration tool: Unified Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Telephone types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Digital telephone installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
IP telephones and cordless handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Accessing features (digital sets) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Accessing features (NetVision telephones) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
One-line and two-line displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Display exceptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Buttons under the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Memory buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Program buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Labeling your telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Name a telephone or a line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Extension numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Line assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Prime line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Private line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Target line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Overflow call routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Call anomalies for telephones without line buttons . . . . . . . . . . . . . . . . . . . . . . . . 32
Contents 3
Feature operability notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Describing the display buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Chapter 2
Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Understanding ring types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
System ring indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Ring tones (7000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Distinctive ring patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Telephone Features Programming Guide
4
Contents
Line buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
What line indicators mean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Information about call display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Viewing call information for a specific call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
View call information before or after answering . . . . . . . . . . . . . . . . . . . . . . . 36
View call information for a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Make call display appear automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Change which call information a ppears first. . . . . . . . . . . . . . . . . . . . . . . . . . 36
Priority call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Answer calls at a prime telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Central answering position (CAP) module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Customize your CAP(N) module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Monitor telephones with the CAP(N) module . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Releasing a call or feature programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Pick up a call ringing at another telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Directed Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Pickup group prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Change a pickup group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Trunk Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Trunk Answer prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Answer DNs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Answer keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Listen to a call as a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Cancel Group Listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Chapter 3
Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Using line pools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Programming line access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Use a line pool to make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Program a line pool feature code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Line buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Select how you dial your calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Standard dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Automatic dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Pre-dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Receive a busy signal on an internal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Priority Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
P0937240 03.1
Program a telephone to make priority calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Make a priority call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Contents 5
Turn on Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Cancel Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Create a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Disconnect one party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Holding two calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Put a conference on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Split a conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Leave a conference call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Conference call prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Chapter 4
Time-saving features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Autodial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Select a line for Autodial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Use intercom as the line for Autodial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Programming T7000 memory keys for auto dial . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Programming external autodial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Programming internal autodial (DSS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Last Number Redial prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Prevent Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Programming speed dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
System Speed Dial codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Using Personal Speed Dial codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Speed dial prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
User Speed Dial programming for T7000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Save a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Dial a saved number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Saved Number redial prompts: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Prevent Saved Number Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Chapter 5
Handling calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Use Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Retrieve a held call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Hold automatically (Auto Hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Listen on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Hold a call exclusively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Call Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Transfer calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Telephone Features Programming Guide
6
Contents
Transfer external calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Cancel a transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Transfer prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Park a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Retrieve a parked call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Call park prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Managing system-wide calls using SWCA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Programming SWCA keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
How SWCA works in a call group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Parking and retrieving calls on SWCA keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Manually associating a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Parking a call to an SWCA key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Retrieving a parked call from a SWCA key . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Call interactions with SWCA controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Transferring calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Conference calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Auto-Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
NetVision telephone interactions with SWCA keys . . . . . . . . . . . . . . . . . . . . . . . . 76
Chapter 6
Forward your calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Cancel Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Override Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Call Foward prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Programming Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Call Forward and voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Line redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Allowing a telephone to redirect lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Turning the redirect ring on or off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
How Line Redirection is different from Call Forward . . . . . . . . . . . . . . . . . . . . . . . 80
Turn on Line Redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Cancel Line Redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Line Redirection prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
DND on Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Allowing DND . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
P0937240 03.1
Contents 7
Chapter 7
Communicating in the office. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Paging in the office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Making a page announcement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Page Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Allowing access to the Page feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Creating page zones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Page prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Using Page with external equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Send a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Cancel a message you have sent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Review your messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Reply to a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Reply to a message from an analog telephone connected to an ASM . . . . . . 89
Remove items from your message list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Remove messages from an analog telephone connected to an ASM . . . . . . 90
View messages you sent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Message prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Make a Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Mute Voice Call tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Answer a Voice Call using Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . . . 91
Voice Call Deny . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Cancel Voice Call Deny . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Voice Call prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Chapter 8
Track your incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Call Log options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Log a call manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Delete old log items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
View your Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
View a Call Log item . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Erase log items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Make a call using Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Call log prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Create a password to your Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Change your Call Log password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Delete an assigned password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Programing automatic call logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Telephone Features Programming Guide
8
Contents
Chapter 9
Customize your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Adjust the contrast on the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Change the language on the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Change the type of ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Adjust the ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Button inquiry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Programming feature codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Erase a feature button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Feature button prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Default button assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Rules of default button assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
T7316 Button mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
T7208/M7208(N) telephone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
M7324 button mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
T7100/M7100(N) telephone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
T7000/M7000 telephone button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
These telephones have four programmable memory keys which default to: . . . . 108
NetVision telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Move line buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Move button prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Hide the message or call indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Restore the messages and calls indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Chapter 10
Telephone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Moving telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Prevent calls from ringing at your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Use Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Stop calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Refuse to answer a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Turn Privacy on or off for a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Handsfree and Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Answer calls without lifting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Make calls without lifting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Mute Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Change a normal call to handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Change a handsfree call to a normal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
P0937240 03.1
Cancel Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Create a conference call by releasing privacy . . . . . . . . . . . . . . . . . . . . . . . 113
Make a call private . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Contents 9
Change Handsfree for a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Hearing aid compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Call Duration Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Accidental disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Disconnect supervision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Background music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Cancel background music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Chapter 11
System features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
ISDN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Network name display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Name and number blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Use alternate or scheduled services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Restriction service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Ringing service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Routing service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Defining services activation mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Turn services on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
View active services on a two-line display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
View active services on a one-line display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Overriding services with a Control telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Direct-dial telephone ringing service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
User passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Registration password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Log password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Special telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Direct dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Change direct dial telephone assignments . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Hotline bypass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Making a telephone a hotline telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Control telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Set lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Auxiliary ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Allowing the auxiliary ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Host System dialing signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Allow or disallow the Link feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Pause . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Telephone Features Programming Guide
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Contents
Long Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Run/Stop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Wait for Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Pulse or tone dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Pulse dialing for a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Access your system from an external location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Direct Inward System Access (DISA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Class of Service (COS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
COS passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Maintain security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Change your Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Remote access over the public network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Service provider features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Cancel Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Call the number where your calls are forwarded . . . . . . . . . . . . . . . . . . . . . 131
Automatic Call Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Automatic Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Malicious Caller ID (MCID). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Chapter 12
Hunt Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Hunt Group programming features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Members of the group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Distribution mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Chapter 13
Hospitality Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Types of telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Programming Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Hospitality passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Desk admin password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Room condition password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Alarm time (AL) feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Setting the alarm time feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Change or cancel an alarm time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Turn off an alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Hospitality Services admin alarm feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Room occupancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Programming for occupancy restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
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Contents 11
Setting the state of a room at a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Room condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Setting room condition from a room telephone . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Setting room condition with a HS admin telephone . . . . . . . . . . . . . . . . . . . . . . 143
Chapter 14
Cordless telephones and features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Multiple-handset/base station, local . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Decreased voice quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Feature access with cordless telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Companion features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Language selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Call Forward No Answer enhancement . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
DECT handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Single base station, local (T7406) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Wireless IP telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Making a second call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Handling two calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Releasing calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Releasing a single call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Releasing a call, with a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Accessing call on Hold after hang up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Retrieving a held call from an on hook handset . . . . . . . . . . . . . . . . . . . . . . 152
Using the display menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Preprogrammed features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Unprogrammed features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Ending feature sessions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Feature restraints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Supported features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Chapter 15
Troubleshooting alarm codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Alarm codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Report and record alarm codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Test a digital telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Test the telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Test the telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Test the speaker in the telephone handset . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Telephone Features Programming Guide
12
Contents
Test the telephone headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Test the telephone speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Test the power supply to a telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Appendix A
Feature codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Appendix B
Common display prompts and error messages . . . . . . . . . . . . . . . . . . . . 167
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
P0937240 03.1
Figures
Figure 1 M7324 and M7324N digital telephones . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Figure 2 T7100, T7208, T7316 digital telephones . . . . . . . . . . . . . . . . . . . . . . . . . 22
Figure 3 T7316 telephone peripheral connections . . . . . . . . . . . . . . . . . . . . . . . . . 23
Figure 4 Connecting the T7316 telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Figure 5 Mounting a T7316 telephone with a stand on the wall . . . . . . . . . . . . . . . 24
Figure 6 Mounting a T7316 telephone without a stand on the wall . . . . . . . . . . . . 25
Figure 7 Some of the supported IP telephones and wireless telephones . . . . . . . 25
Figure 8 Two-line displays and display buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Figure 9 CAP module with M7324 and M7324N telephones . . . . . . . . . . . . . . . . . 38
Figure 10 SWCA indicators, incoming call from a line (auto SWCA association is on) 72
Figure 11 SWCA indicators, incoming call from an intercom (auto SWCA association for
Figure 12 Button assignment on the T7316 telephone . . . . . . . . . . . . . . . . . . . . . 104
Figure 13 T7406 button defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Figure 14 Button assignment on the M7324 telephone . . . . . . . . . . . . . . . . . . . . . 106
Figure 15 Broadcast mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Figure 16 Linear call mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Figure 17 Rotary mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Figure 18 System-compatible handset features . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Figure 19 NetVision handset features that are used to access system call features 150
Figures 13
intercom is on) 73
Telephone Features Programming Guide
14
Figures
P0937240 03.1
Tables
Table 1 Digital telephone button functions, refer to Figure 1 and Figure 2. . . . . . 22
Table 2 Telephone buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Table 3 Display button equivalents on a one-line display telephone . . . . . . . . . . . 28
Table 4 Answer keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Table 5 SWCA prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Table 6 Language options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Table 7 T7316 button assignment template . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Table 8 T7208 button assignment template . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Table 9 M7324(N) button assignment template . . . . . . . . . . . . . . . . . . . . . . . . . 106
Table 10 Turning services on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Table 11 Tones and what they mean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Table 12 Features available to a Companion portable handset . . . . . . . . . . . . . . 146
Table 13 DECT handset features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Table 14 Supported features for NetVision handsets . . . . . . . . . . . . . . . . . . . . . 154
Table 15 Features sorted by feature name and by activation code . . . . . . . . . . . . 161
Tables 15
Telephone Features Programming Guide
16
Tables
P0937240 03.1
Preface
This guide provides information about how to program a telephone on the Business
Communications Manager syst em. This infor mation includes i tems such as programming p ersona l
speed dials, transferring a call, and using special features.
The Business Communicati ons Mana ger s uppo rts a number of t ypes of te lephon es. Thi s docu ment
is based on the feature capabilities of the Nortel M-series and T-series digital telephones. The
feature anomalies for such telephones as the Nortel IP telephones, Companion portables, DECT
portables, and Symbol NetVision wireless handsets are noted within the context of each feature.
Some of the features included in the Business Communications Manager telephone system are:
• conference calls
• group listening and pickup
• call fowarding and line redirection
• directed pickup
• call tracking (logging)
17
This guide is aimed at the day-to-day operators of the Business Communications Manager
telephone system.
Before you begin
Plan the programming changes you want to make before you begin. Record the changes so that
you hav e t he information at hand. The Bu si nes s Communi ca ti ons Manager Programming Records
provide a number of forms to support your record keeping. For example, before you program
system speed dial numbers, create a record so that you have all the numbers and codes available.
Programming applies to both North America and International telephones in your Business
Communications Manager system.
Telephone Features Programming Guide
18 Preface
Text conventions
This guide uses the following text conventions:
angle brackets < > Indicate the generic title on the telephone display.
Indicates variable for a command-line interface.
Indicates keyboard key.
Example, display: When querying a feature button,
name
name>
appears in angle brackets.
namename
Example, command line: IP address:<IP address>
Example, keyboard:<ENTER>
<Fea t ure
Featur e
Featur e Featur e
Bold
ClearDisplay font Indicates what appears on the telephone display.
italic text Indicates new terms and book titles.
Forward slash /
Acronyms
This guide uses the following acronyms:
AL Alarm
ASM Analog Station Module
ATA Analog Terminal Adapter
Indicates a programming level within the telephone menu.
Example: System DNs programming level
.
Prompts for the soft keys are underlined.
Example, display:
Fwd to:
Example, softkey prompt: CHANGE.
Example: Business Communicat ion s Manager Telephone
Feature Card.
Separates names where two actions are assigned to one button.
Example:
Run/Stop.
BLF Busy Lamp Field
BRI Basic Rate Interface
CAP Central Answering Position
CFB Call Forward on Busy
CFAC Call Forward All Calls
CFNA Call Forward No Answer
CLID Calling Line Identification
COS Class of Service
DID Direct Inwa rd Dial
P0937240 03.1
Preface 19
DISA Direct Inward Sy stem Access
DN Directory Number (Extension Number)
DND Do Not Disturb
DLR Distinctive Line Ring
DRP Distinctive Ring Pattern
DRT Delayed Ring Transfer
ERC Express Routing code
HS Hospitality Services
IP Internet Protocol
ISDN Integra t ed Services Digital Network
ISO Internatio nal Organizatio n for Standardization
PBX Priv a te Branch Exchange
PRI P rimary Rate In terface
RC Room Condition
RJXX Registered Jack XX (Where XX is used to denote numbers, for
example: 45 or 5.)
RO Room Occupancy
SLR Selective Line Redirection
SWCA System-wide call alert
URL Unif or m Resource Locato r
Emergency 911 Dialing
Emergency 911 dialing is the capability to access a public emergency response system.
State and local requirements for support of Emergency 911 dialing service by Customer Premises
Equipment vary. Ask your local telecommunications service provider about compliance with
applicable laws and regulations.
Emergency 911 dialing may not apply to International systems.
IP telephones: If you allow this service on IP telephones that are installed or used off-site, you
must ensure that the 911 telephone number is not mapped to the system address in the emergency
response system.
Telephone Features Programming Guide
20 Preface
Related publications
For more information about installing and programming telephones on the Business
Communications Manager 2.5, refer to your system administrator or to the following publications:
• Installation and Maintenance Guide
• Programming Operations Guide.
This document provides more information about using Unified Manager programming,
including Companion programming.
• DECT Installation and Maintenance Guide.
• IP Telephony Configuration Guide (IP telephones and Netvision wireless IP telephones).
• T7406 Cordle ss Telephone Installation Guide .
P0937240 03.1
Chapter 1
Telephone configuration overview
Your Business Communications Manager telephone system has many features that you can
customize on your telephones t o ac commodat e changes in your workpla ce . The system sup por ts a
variety of telephone types, and not all features are available on all types of telephones. These
anomalies are noted.
Configuration tool: Unified Manager
Unified Manager is the computer-based tool used to program the system telephony features, and
settings for each telephone and all external lines. Multiple levels of programming are accessible
through Unified Manager, based on your user name and password. The system administrator has
full access, and must unde rstand ho w the entire system functions. As a telep hony adminis trator , the
user name and password you use to access the Business Communications Manager Unified
Manager from your web browser, probably provides access only to specific telephone functions.
21
This guide only describes procedures that can be performed at a telephone. This guide also
describes the function of features that require access to the Unified Manager to configure, but the
process for setting the feature is not detailed. For more information about navigation and
performing feature configuration using Unified Manager, refer to the Business Communications
Manager Programming Operations Guide.
Telephone types
The Business Communications Manager supports a number of digital telephones, IP telephones,
cordless telephones, and ISDN equipment.
Features described in this guide are based on what is available on digital telephones with
two-line displays that have display keys, such as the M7310/M7310N, M7324/M7324N,
and the T7316 telephones. Telephones with one-line displays use dialpad characters to
respond to prompts. The T7000 has no display, but it does have four programmable
memory buttons.
Not all features described in this manual are available through the cordless handsets or
ISDN equipment. Refer to the telephone user cards and feature cards, and to the specific
installation and configuration guides, for feature information specific to these telephones.
Figure 1 sho ws the M7324 ( North Amer ica) and M732 4N (Intern ational) digital t elephones , which
can be used for systems that require a central call management person.
Telephone Features Programming Guide
22 Chapter 1 Telephone configuration overview
Figure 1 M7324 and M7324N digital telephones
M7324
2
3
6
1
5
7
4
Not shown: M7100N, M7208, M7208N
Figure 2 shows three different Business Series Terminals.
Figure 2 T7100, T7208, T7316 digital telephones
T7100
2
7
5
6
1
4
T7316
M7324N
5
6
1
1
2
3
3
7
4
T7208
7
1
2
5
6
4
2
3
7
5
6
1
4
Not shown: T7000 (not
available in all regions)
Table 1 shows the buttons and their functions for the digital telephones.
Table 1 Digital telephone button functions, refer to Figure 1 and Figure 2.
1
Dial pad Used for dialing numbers and for entering numbers and letters when you are
2
Display Shows instructions for calling and programming.
3
Display buttons Displays current programming on button.
4
Memory buttons Dials a number or feature code stored on the button.
5
Feature button Allows you to enter a feature code while using or programming the telephone.
programming.
P0937240 03.1
Chapter 1 Telephone configuration overview 23
Table 1 Digital telephone button functions, refer to Figure 1 and Figure 2.
6
Hold button Puts an active call on hold.
7
Release button Hangs up an active call or ends programming.
Digital telephone installation
If you are connecting a Business Communications Manager digital telephone for the first time,
refer to the f ollowing illustrations and steps for install ation instruc tions.
1 Disconnect the line cord from the wall socket before trying to carry out any work on the
telephone.
2 To re mov e an y o f the cords, press th e rel ease l atch on the plug a nd c arefu lly pu ll th e plug from
the socket.
3 Connect the ha ndset cord to the jack labe led with the te lephone icon and route the cord as
shown.
4 If you are u sing a headset, ro ute the cord along the channel in the base and connect the c ord to
the telephone jack that i s labeled with the headset i con.
5 Route the line cord through the support and connect the cord to the telephone jack that is
labeled with the jack icon.
6 Attach the support using either pair of slots. To raise the back of the telephone to its highest
position, use these slots.
7 When the above work is complete, plug the line cord back into the wall socket.
Figure 3 and Figure 4 show the T7316 peripheral connection points, and how to connect the
telephone to a wall jack.
Figure 3 T7316 telephone peripheral connections
Telephone Features Programming Guide
24 Chapter 1 Telephone configuration overview
Figure 4 Connecting the T7316 telephone
Figure 5 shows the T7316 and stand wall mounting procedure.
Figure 5 Mounting a T7316 telephone with a stand on the wall
1
Press here to remove the stand.
2
3
Mount the telephone
onto the screws and
slide it down.
Connect line cord to
wall jack.
key hole slots
Use the key hole slots on the stand
to mark the location for the screws.
Tighten screws for a secure fit.
Mount the stand as shown and
insert screw. Use the screw that
came with your telephone.
Connect cords to the telephone,
refer to “Cord connections”
illustrations.
P0937240 03.1
Chapter 1 Telephone configuration overview 25
1
Figure 6 shows the T7316 without a stand wall mounting procedure.
Figure 6 Mounting a T7316 telephone without a stand on the wall
IP telephones and cordless handsets
IP telephones and th e cor d l ess te lephones hav e ind ividual user manu al s or user cards that desc ri be
how to install the telephones and the supporting equipment. Figure 7 shows some types of IP and
cordless telephones that the Business Communications Manager supports.
Figure 7 Some of the supported IP telephones and wireless telephones
i2004 IP telephone
i2002 IP telephone
ABC DEF
1 2 3
GHI JKL MNO
4 5 6
PQRS TUV WXYZ
7 8 9
0
T7406
(cordless portable)
NetVision Data Telephone
(IP portable)
#
NetVision
Telephone
(IP portable)
FCTMENU
NAMERCL
ABC3DEF
1 2
JKL4GHI
5
TUV7PQRS9WXYZ
8
OPR
<
0
STOCLR
<
>
END
SND
FCT NAME HOLD
ABC3DEF
21
JKLGHI6MNO
54
TUV
PQRS
WXYZ
87
9
OPR
< >
0
#
CLR STO RCL
MENU
SND
END
MNO
6
>
#
HOLD
10179EA
Not shown: DECT and Companion cordless handsets
and the Nortel Networks i2050 Software Phone
Telephone Features Programming Guide
26 Chapter 1 Telephone configuration overview
Feature operability notes
The T7406 and the NetVision and NetVision Data telephone feature operability is based on
existing digital telephone operation as described below:
• The T7406 wireless portable handset memory buttons are mapped to the T7316 telephone
firmware and they perform feature programming in a similar manner. Refer to “T7316 Button
mapping” on page 103. They have eight less programmable buttons than the M7310.
• The NetVision and NetVision Data IP cordless handsets are based on the operability of the
T7100 telephone, but feature programming is not set up in the same way. These handsets do
not have memory or line buttons. A menu on the multi-line display provides access to
preprogrammed features, and to the Feature code that allows you to enter feature codes from
the handset dialpad.
Telephone buttons
This guide shows the Business Series Terminals button icons. Table 2 shows which buttons on the
different types of Nortel Networks telephones to use for programming and feature access.
Table 2 Telephone buttons
T7000, T7100,
Button Name
Feature
Handsfree
T7208, T7316
≤ ƒ
Bottom right-hand
button
Mute
Hold
© ©
≥
≥(T7000)
Volume Control
Release
Answer call
√ √
® ®
Sets with line buttons: Press line button and lift handset.
Sets with no buttons: Lift handset.
ú
M7100, M7208,
M7310, M7324
©
˙
M7000, M7100N,
M7208N, M7310N,
M7324N
Ä accesses
NetVision
NetVision Data
FCT
Feature
on menu
©N/A
©N/A
ú
HOLD
HOLD
≥(M7000)
ÃN/A
¨
END
END
SND
SND
P0937240 03.1
Accessing features (digital sets)
Chapter 1 Telephone configuration overview 27
You can enter ≤, ƒ, or
Ä
and the code to use a feature. For example: Press
≤·°⁄ to access your mailbox.
If the telephone has memory buttons, they can be programmed to access specific features. In this
case, all you do is press the memory button on the set to activate the feature.
Accessing features (NetVision telephones)
The NetVision telephones have the equivalent of the ≤ programmed on the handset display
menu.
FCT
1 Press the
By default, the Feature entry is usually the first entry in the menu.
Scroll to Feature on the menu.
2
SND
SND
Press .
3
Enter the feature code.
4
You can also use
this shortcut either on an idle line or during a call.
button to access the display menu.
FCT
1<feature code>
, (if Feature is the first entry on the menu). Yo u can use
Another shortcut to en ter a feat ure code is •
there is no active call. Refer to the NetVision Telephone Feature Card for details about using
feature codes.
One-line and two-line displays
The T7100 and T7208 telephones have a one-line display.
The T7316, M73100/M7310(N), th e M7324(N), the i2002 and i 2004 IP tel ephones, an d the T7406
portable telephones have a second line on the display, which displays the intended function of the
three buttons (display buttons) below it. Figure 8 shows the different types of digital telephones
with display butt ons .
Figure 8 Two-line displays and display buttons
Contrast level 2
Contrast level 2
DOWN UP OK
DOWN UP OK
Display buttons
<feature code>
, howe ver, this can only be used if
Contrast level 2
DOWN UP OK
Telephone Features Programming Guide
28 Chapter 1 Telephone configuration overview
Display exceptions
The Companion, DECT, and NetVision handsets have multi-line displays, but they do not have
display buttons and so do not display the prompts.
• The NetVision telephone has a two-line display. The display is 10-characters-per-line.
Therefore, the standard 16-character displays are split across the two lines, and there is no
display of softkey labels.
• The NetVision Data telephone has a 16-line display, with 12 characters per line. The standard
16-character displays are split across the first two lines, and there is no display of softkey
labels. Refer to Table 3.
Buttons under the display
The three buttons found under the display are for interacting with the programming prompts or
internal menus, in the case of IP and NetVision telephones. The programming session determines
what the display shows and what each button does. Some display instructions are
. In this guide, display button instructions appear underlined.
COPY
OK, CHANGE
or
All examples in this guide show the digital 16-character, two-line display.
Describing the display buttons
Some display b utton s, such as TRANSFR an d
display. Other display buttons, such as
Table 3 shows display button functions and dialpad buttons on a one-line display telephone.
Table 3 Display button equivalents on a one-line display telephone
Dialpad display buttons on T7100, T7208, M7100(N), M7208(N)
Display buttons
OK
QUIT
ADD
SHOW
CANCEL
VIEW
and NetVision telephones
≥ or
® or
˙ or on
® or on NetVision:
•
£
£
£
, are shortcuts that are only avail able on a tw o-l ine
ALL
and SHOW, perform a function necessary to proceed.
OK
HOLD
NetVision:
END
END
HOLD
OVERRIDE
P0937240 03.1
£
Chapter 1 Telephone configuration overview 29
Table 3 Display button equivalents on a one-line display telephone (Continued)
BKSP
ANY This key allows you to enter a wild card character that allows the user to
√ or
Note: The NetVision telephone volume buttons cannot be used to perform
feature programming functions.
enter any digit from 1 to 9.
Note: For system programming, the keyboard equivalent is a capital A.
Memory buttons
You can use memory buttons as answer, autodial, line, and programmed feature buttons. Line,
intercom and answer buttons must have indicators. The T7316, T7208, M7324(N), and T7406
telephones have memory buttons with indicators.
• There is a single memory button, without an indicator, on the M7100(N)/T7100 telephones.
• Companion, DECT handsets, and NetVision telephones do not have memory buttons.
Companion and DECT have their own feature set, accessed through dialpad buttons.
• On the NetVision and NetVision Data telephones, the key can be used to access the
feature for programming memory buttons, which are administered by the handset.
Program buttons
√
FCT
The system automatica lly assi gns some featur es to progr am bu ttons on ne wly-inst alled tel ephones.
Your system administrator may choose to change or add to these settings.
You can use ≤•‹ to program any of the memory keys on your telephone except line and
intercom keys , incl uding t he ones that ha v e prior programmin g. You can then access the f eatur e by
pressing the single memory key to activate the feature. For a summary of all the Feature button
programming, refer to Appendix A, “Feature codes,” on page 161.
Labeling your telephone buttons
The M-series telephones come with p rinte d k e y caps , or blan k ke y ca ps that you can l abel yo urs elf
with sticky labels.
The T-series telephones are labelled beside the buttons. You can use the Desktop Assistant utility
to make changes a nd pr in t a new label c ard . The application is avail abl e o n th e documentation CD
under Optional Softwar e/Desktop Assi stant or do wnload i t from http ://www.nortelnetworks.com
(Customer Support/Software Distribution, under Product Selection choose Desktop Assistant).
IP telephones have soft labels that can be changed through the Unified Manager by your system
administrator when the telephone is se t up. Refer to th e IP Telephony Configuration Guide for
details.
Telephone Features Programming Guide
30 Chapter 1 Telephone configuration overview
Name a telephone or a line
You can assign names to identify external lines, target lines, and your colleagues’ telephones.
During a call, the name (if programmed) appears on the telephone display instead of the external
line number or internal telephone number of the caller.
Telephone names and line names can contain both letters and numbers, but cannot be longer than
seven characters. You cannot use the # and * symbols.
Note: You can give the same name to a telephone and a line in your system. Use initials,
abbrevia tions, or even nickn ames to give each t eleph one a un ique na me to a v o id conf usion.
If you have trunks that have caller ID features, you can also receive caller information from
external calls.
You need to start a Unified Manager session to program this feature. For more information about
programming using Unified Manager, see the Business Communications Manager Programming
Operations Guide.
Extension numbers
(Unified Manager Programming)
(Unified Manager Programming)
Each telephone in the system has an extension (directory) number (DN). The length of extension
numbers in your system can range from two to seven digits. All numbers in your system are the
same length. Your installer assigns the length of extension numbers, called the DN length. The
default DN length is three.
To find out your internal number, use the Button Inquiry feature (≤•‚), then press the
button marked Intercom. On the T7100 telephone, Button Inquiry shows your internal number
followed by the function assigned to the memory button.
Line assignment
The installer or system administrator assigns lines to each telephone or device, such as fax
machines. Lines assigned to a telephone automatically assign to a line button on that telephone,
when a button is available. Users can use ≤•°⁄ to rearrange lines on the telephone. Refer
to “Move line buttons” on page 108.
Lines can be set to:
• appear only: an indicator flashes beside the line button
• appear and ring: an indicator flashes and you hear a ring tone
• ring only: you hear a ring tone (usually used if the line is assigned to a button with no
indicator) The T7000, T7100, Companion, DECT and NetVision telephones have no line
buttons. All incoming lines must be set to ring-only.
(Unified Manager Programming)
P0937240 03.1
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