NTDE04AB |
555-8421-211 |
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Digital Telephone IP Adapter
Installation and Administration Guide
Product release 1.5 |
Standard 2.1 |
January 2005 |
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Digital Telephone IP Adapter
Installation and Administration Guide
Product release: |
1.5 |
Publication number: |
555-8421-211 |
Document release: |
Standard 2.1 |
Date: |
January 2005 |
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Copyright © 2005 Nortel. All Rights Reserved.
Printed in Canada.
All information contained in this document is subject to change without notice. Nortel reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.
*Nortel, the Nortel logo, the Globemark, and Unified Networks, Meridian 1 PBX, Communication Server 1000S (CS 1000S), and Communication Server 2100 (CS 2100) are trademarks of Nortel.
TelStrat is a registered trademark of TelStrat International, Ltd. Microsoft, MS-DOS, and Windows are trademarks of Microsoft Corporation.
January 2005 |
This is the Standard 2.1 issue of the Digital Telephone IP |
|
Adapter Installation and Administration Guide (NTP 555- |
|
8421-211). This document provides product descriptions, |
|
planning, installation, configuration, administration, and |
|
troubleshooting information for product release 1.5 of the |
|
Digital Telephone IP Adapter unit. |
July 2004 |
This is the Standard 2.0 issue of the Digital Telephone IP |
|
Adapter Installation and Administration Guide (NTP 555- |
|
8421-211). This document provides product descriptions, |
|
planning, installation, configuration, administration, and |
|
troubleshooting information for product release 1.5 of the |
|
Digital Telephone IP Adapter unit. |
October 2001 |
This is the Standard 1.1 issue of the Digital Telephone IP |
|
Adapter Installation and Administration Guide (NTP 555- |
|
8421-211). This document provides product descriptions, |
|
planning, installation, configuration, administration, and |
|
troubleshooting information for the product release 1.3 of the |
|
Digital Telephone IP Adapter unit. |
September 2001 |
This is the Standard 1.0 issue of the Digital Telephone IP |
|
Adapter Installation and Administration Guide (NTP 555- |
|
8421-211). This document provides product descriptions, |
|
planning, installation, configuration, administration, and |
|
troubleshooting information for product release 1.3.0 of the |
|
Digital Telephone IP Adapter unit. |
Publication history |
Standard 2.1 |
vi |
Digital Telephone IP Adapter Installation and Administration Guide |
About this document |
xv |
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi
How to use this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi
Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii Skills you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii
Nortel product knowledge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii Telecommunications knowledge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii Data networking knowledge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xix
Conventions used in this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx
Precautionary messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xx Instructions for selecting menu options . . . . . . . . . . . . . . . . . . . . . . . . xx Instructions for displaying property sheets . . . . . . . . . . . . . . . . . . . . . xx PBX terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxi
Related information products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii
Printed documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxii CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xxiii
1 Digital Telephone IP Adapter description |
25 |
Product Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Digital Telephone Internal IP Adapter . . . . . . . . . . . . . . . . . . . . . . . . 26 Digital Telephone External IP Adapter . . . . . . . . . . . . . . . . . . . . . . . . 27 Reach Line Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Voice over IP technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Configuration - device and software . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Hardware description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Digital Telephone IP Adapter unit LED indicators . . . . . . . . . . . . . . . 29 Digital Telephone IP Adapter unit LED indicator
display diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Digital Telephone Internal IP Adapter . . . . . . . . . . . . . . . . . . . . . . . . 31 Digital Telephone External IP Adapter . . . . . . . . . . . . . . . . . . . . . . . . 31 Universal power supply support -
Digital Telephone Internal IP Adapter. . . . . . . . . . . . . . . . . . . . . . . . . 32 Universal power supply support -
Digital Telephone External IP Adapter . . . . . . . . . . . . . . . . . . . . . . . . 33 Internet Access Device description . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Digital Telephone IP Adapter Installation and Administration Guide |
vii |
Contents |
Standard 2.1 |
Connection options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
10BaseT Ethernet interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
How Digital Telephone IP Adapter units work . . . . . . . . . . . . . . . . . . . . . . . 36
Outgoing call process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Incoming call process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Host-controlled call mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Call scenario 1: host-controlled—
corporate internal call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Call scenario 2: host-controlled—
corporate external call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
System security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
No security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Security identifier. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Supported digital telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 M2000 series (European models M3310 and M3820) and
M39xx series digital telephone set model and
accessory compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 M39xx series digital telephone set accessory compatibility . . . . . . . . 46 Required footstand for Digital Telephone Internal IP
Adapter units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Supported telephone modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Supported telephone features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Computer telephony integration applications . . . . . . . . . . . . . . . . . . . 47 Automatic Call Distribution (ACD) applications . . . . . . . . . . . . . . . . 48 Communications system and software requirements . . . . . . . . . . . . . . 49 Supported Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Online/Offline Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Emergency service number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Remote Gateway 9100 Series Configuration Manager . . . . . . . . . . . . . . . . . 52 Power requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Input specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Output specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
2 |
Planning for installation |
55 |
Physical environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Mounting options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Cables included with the Digital Telephone Internal IP Adapter . . . . 58 Cables included with the Digital Telephone External IP Adapter. . . . 58 Cables you must supply yourself . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
viii |
Digital Telephone IP AdapterInstallation and Administration Guide |
January 2005 |
Contents |
Administration PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Connection options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Ethernet connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Administering multiple nodes in the network. . . . . . . . . . . . . . . . . . . . 60 Windows PC requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Optivity Telephony Manager and Configuration Manager . . . . . . . . . 61
Network considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
IP addressing and routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Determining DHCP assigned IP addresses . . . . . . . . . . . . . . . . . . . . . 62
Deployment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Transport media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Network Address Translation (NAT) . . . . . . . . . . . . . . . . . . . . . . . . . . 64 IP deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
3 Installing the Digital Telephone IP Adapter unit |
67 |
Preparing for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
General Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Required hardware and software tools . . . . . . . . . . . . . . . . . . . . . . . . 69 Unpacking and inspecting the equipment . . . . . . . . . . . . . . . . . . . . . . 69
Installing the Digital Telephone Internal IP Adapter circuit card . . . . . . . . . 70
Removing the footstand of the digital telephone set . . . . . . . . . . . . . . 70 Inserting the Digital Telephone Internal IP
Adapter circuit card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Installing ferrite beads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Connecting the Digital Telephone Internal IP
Adapter circuit card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Powering up the Digital Telephone Internal IP
Adapter circuit card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Installing the Digital Telephone External IP Adapter unit . . . . . . . . . . . . . . . 76
Installing the Digital Telephone External IP Adapter unit
on a desk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Installing the Digital Telephone External IP Adapter unit
on the wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 Connecting the Digital Telephone External IP Adapter unit . . . . . . . . 79 Connecting the Digital Telephone External IP Adapter unit to
the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Powering up the Digital Telephone External IP Adapter unit. . . . . . . 81
Testing the network connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Digital Telephone IP Adapter Installation and Administration Guide |
ix |
Contents |
Standard 2.1 |
4Configuring the IP Adapter unit using the
telephone menu |
83 |
Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Information you need to know before configuring. . . . . . . . . . . . . . . . 84 Accessing the telephone menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Telephone menu key function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Backing up while in the telephone menu . . . . . . . . . . . . . . . . . . . . . . . 85 Exiting the system using the Release key . . . . . . . . . . . . . . . . . . . . . . . 86
Running the telephone menu script . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
5Changing configuration settings using
Configuration Manager |
113 |
Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Digital Telephone IP Adapter unit system configuration . . . . . . . . . . . . . . . 115
Emergency service programmability . . . . . . . . . . . . . . . . . . . . . . . . . 116 Configuring the system settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
IP configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Configuring IP information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
RLC connection configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Configuring the RLC connection information . . . . . . . . . . . . . . . . . . 130
Auto upgrade configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Configuring automatic upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Syslog configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Configuring syslog functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
6 Using the digital telephone |
141 |
Modes of operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Host-controlled modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Online mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Offline mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 What controls the online and offline modes. . . . . . . . . . . . . . . . . . . . 143
Placing and receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Receiving incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Methods for placing outgoing calls . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Placing a host-controlled call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Calling another station at your site—host-controlled mode . . . . . . . 145
Indicator updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Host-controlled indicator updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Display messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Message descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
x |
Digital Telephone IP AdapterInstallation and Administration Guide |
January 2005 |
Contents |
Telephone features operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Emergency service calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Going online and offline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Using the SPRE code to place your unit in online mode . . . . . . . . . . 152 Using the SPRE code to place your unit in offline mode . . . . . . . . . . 152 Overriding an automatic offline event from the host PBX. . . . . . . . . 153
7 Administration |
155 |
Changing the administration password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Changing the Configuration Manager password . . . . . . . . . . . . . . . 157 Changing the Digital Telephone IP Adapter unit’s password . . . . . . 158
Creating a backup configuration file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Storing backup configuration files . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Creating the backup file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Restoring the configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162 Uploading a configuration file over the IP network . . . . . . . . . . . . . 163
Display logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Viewing display logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167 Printing the display logs to a file. . . . . . . . . . . . . . . . . . . . . . . . . . . . 168 Changing the number of display logs retained by the
Digital Telephone IP Adapter unit . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Clear logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Statistics screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Bandwidth Connection Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Caller Information Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Digital Signal Processor (DSP) Statistics . . . . . . . . . . . . . . . . . . . . . 177 Ethernet Interface Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Network Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Verifying the firmware and software version . . . . . . . . . . . . . . . . . . . . . . . . 191
Verifying the software version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191 Verifying the firmware version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192 Determining the current firmware and software versions . . . . . . . . . 192
Obtaining the latest upgrade file. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Types of upgrades. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193 Downloading the upgrade file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Extracting upgrade files from the download file . . . . . . . . . . . . . . . . . . . . . 194
Performing the extraction using Windows . . . . . . . . . . . . . . . . . . . . . 194
Digital Telephone IP Adapter Installation and Administration Guide |
xi |
Contents |
Standard 2.1 |
Performing a firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Manual firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196 When to perform a firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . 197 About firmware upgrades and configuration files . . . . . . . . . . . . . . . 197 Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Upgrading the Digital Telephone IP Adapter unit firmware . . . . . . . 198 Automatic or scheduled firmware upgrade . . . . . . . . . . . . . . . . . . . . 200 Self-contained firmware upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Restarting the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
When to perform a restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Performing a software upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Upgrading the Configuration Manager software . . . . . . . . . . . . . . . 206
8 Troubleshooting |
207 |
Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Identifying why a problem occurred . . . . . . . . . . . . . . . . . . . . . . . . . 208
Digital Telephone IP Adapter unit LED indicators . . . . . . . . . . . . . . . . . . . 210 Digital telephone set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Symptom descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Network connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
System descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Software problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Symptom descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220 Display Logs definitions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Using Configuration Manager’s PING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Performing a Configuration Manager PING. . . . . . . . . . . . . . . . . . . 221 Unsuccessful PING options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Syslog testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Performing syslog testing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Alarms and alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225 Recovering from a catastrophic failure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226 Repair and warranty information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227 United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227 Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227 Asia/Pacific . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228 CALA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
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Contents |
A Planning forms |
229 |
IP Adapter Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230 IP Adapter Configuration Information—Dialing Plans . . . . . . . . . . . . . . . . 231 IP Adapter telephone menu—
Configuration Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
B Connection pin-out tables |
235 |
RJ-45 Ethernet connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236 Admin (serial) connector pin-out table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237 Power connector pin-out table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
C
D
Equipment attachment notice |
239 |
Industry Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
. 240 |
Safety and regulatory information |
241 |
International safety compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Underwriters Laboratory (UL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242 Canadian Standards Association (CSA) . . . . . . . . . . . . . . . . . . . . . . 242 Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242 Australia. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242 Other Countries Deviations Assessed . . . . . . . . . . . . . . . . . . . . . . . . 242
Electromagnetic compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243 Electromagnetic immunity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244 Electrostatic discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245 FCC requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Part 68 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246 Telephone network plug and jack. . . . . . . . . . . . . . . . . . . . . . . . . . . . 247 Equipment harmful to the telephone network . . . . . . . . . . . . . . . . . . 247 Party lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Fields Index |
249 |
Index |
253 |
Digital Telephone IP Adapter Installation and Administration Guide |
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Contents |
Standard 2.1 |
xiv |
Digital Telephone IP AdapterInstallation and Administration Guide |
Preface
In this preface
About this guide |
xvi |
Product overview |
xvii |
Skills you need |
xviii |
Conventions used in this guide |
xx |
Related information products |
xxii |
Digital Telephone IP Adapter Installation and Administration Guide |
xv |
About this document |
Standard 2.1 |
The Digital Telephone IP Adapter Installation and Administration Guide (NTP 555-8421-211) is for telecom and data network managers and administrators who plan, install, and manage corporate telecommunications and data networks. This guide contains the following information:
!detailed descriptions of the Digital Telephone IP Adapter units
!procedures necessary to install, configure, and manage Digital Telephone IP Adapter units in a remote or branch office
!suggested troubleshooting procedures for addressing possible problems
This guide assumes that you are familiar with the following:
!basic telecommunications terminology
!basic networking terminology
!PC terminology and operation (specifically, Windows 95, 98, NT Workstation 4.0, Millennium Edition (ME), 2000 Professional, XP [Professional and Home Edition])
!Nortel PBX terminology, functionality, and administration
This guide provides step by step procedures for installing, configuring, and managing the Digital Telephone IP Adapter unit as a part of your remote services network. Review this guide before beginning Digital Telephone IP Adapter unit installation and configuration.
When you are ready to begin, follow the steps for planning, installing, and configuring your hardware in the order that they are presented in this guide. This helps you to achieve a successful, trouble-free installation.
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Digital Telephone IP Adapter Installation and Administration Guide |
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About this document |
Nortel proudly presents Digital Telephone IP Adapter remote telecommunications equipment. The Digital Telephone IP Adapter Installation and Administration Guide (NTP 555-8421-211) provides information on configuring and maintaining your Digital Telephone IP Adapter unit.
The Digital Telephone IP Adapter unit allows your remote site to access a Reach Line Card (RLC) installed in the host PBX. A properly completed installation supplies your remote location with the full host PBX and.
To identify and locate documentation for the other elements of your Remote Gateway 9100 Series network, refer to “Related information products” on page xxii.
Digital Telephone IP Adapter Installation and Administration Guide |
xvii |
About this document |
Standard 2.1 |
Knowledge of, or experience with, the following PC concepts as appropriate to your network is helpful when administering a Digital Telephone IP Adapter unit:
!
!
!
Microsoft Windows software installation network configuration
Knowledge of, or experience with, the following Nortel products and concepts:
!basic administration of a Meridian 1, Communication Server 1000S
(CS 1000S), or Communication Server 2100 (CS 2100) PBX (telephone set and XDLC configuration)
!characteristics and principles of XDLC operation
!PBX data calls
Knowledge of, or experience with, the following aspects of telecommunications:
!
!
!
!
!
!
digital telephone set configuration ISDN PRI configuration
trunk configuration PBX configuration
PBX maintenance (SDI operation) knowledge of RS-232 signaling
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Digital Telephone IP Adapter Installation and Administration Guide |
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About this document |
Knowledge of, or experience with, the following aspects of data networking:
!
!
!
data link (Layer 2 of the OSI model)
—IP protocol
—routing
network (Layer 3 of the OSI model)
—addressing
—traffic analysis and provisioning
—configuration
Voice over IP concepts
Digital Telephone IP Adapter Installation and Administration Guide |
xix |
About this document |
Standard 2.1 |
This section describes the symbols and text conventions used in this guide.
Note: A “Note” describes the secondary results of procedures or commands, or special conditions that require you to use a procedure or command.
ATTENTION! Provides information essential to the completion of a task.
CAUTION
Risk of data loss or equipment damage
Cautions you against unsafe practices or potential hazards, such as equipment damage, service interruption, or loss of data.
To simplify the instructions for selecting menu options, this guide abbreviates the selection path. For example, if you must choose Telnet from the Logon Unit menu, under the Connect menu, this guide uses the following style:
From the menu, choose Connect → Logon Unit → Telnet.
To simplify the procedures for accessing property sheets throughout this guide, the instructions for displaying a particular property sheet are summarized in a “Getting there” statement.
The procedure for displaying the screen that you need depends on if you are:
!performing an online configuration (connected to a node by Telnet)
!performing an offline configuration (not connected to a node)
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Digital Telephone IP Adapter Installation and Administration Guide |
January 2005 |
About this document |
Example
Getting there 911x → Configuration Manager → IP Configuration
The long instruction for this example is shown below.
1Do the following:
IF |
THEN |
you are performing an offline configuration,
select the device type as described in “Selecting the device type for offline configuration” on page 125.
you are performing an online configuration,
connect to, and then log on to the node as described in “Logging on to a unit” on page 126.
2In the left pane, click on the plus sign (+) beside Configuration Manager to expand the node list.
3Click on IP Configuration.
Result: The IP Configuration property sheet for the Digital Telephone IP Adapter unit displays in the right pane.
Throughout this guide, the term “host PBX” refers to any of the following Nortel PBX platforms:
!
!
!
Meridian 1 PBX CS 1000
CS 2100
Digital Telephone IP Adapter Installation and Administration Guide |
xxi |
About this document |
Standard 2.1 |
This section lists sources for additional information related to the Digital Telephone IP Adapter unit. You can order printed documentation and the CDROM from your Nortel distributor.
You can also download the documentation in Portable Document Format (PDF) from the Nortel website. To locate these documents, click on the Technical Documentation link at the following website:
www.nortel.com
Note: The information available on the website may supersede the information provided on the CD-ROM.
For further details, refer to Remote Gateway 9100 Series and RLC Release Notes
(NTP 555-8421-102).
The following documents provide additional information on Digital Telephone IP Adapter units and other elements of a Remote Gateway 9100 Series system:
Remote Gateway 9100 Series Network Engineering Guidelines
(NTP 555-8421-103)
The Engineering Guidelines, written for the installer/administrator, describe how a Remote Gateway 9100 Series system integrates with existing telecommunications and data networks. This document helps you to ensure that your networks are prepared for Remote Gateway 9100 Series.
Remote Gateway 9100 Series and RLC Release Notes
(NTP 555-8421-102)
The Release Notes, written for the installer/administrator, describe the features and known problems for the Reach Line Card (RLC), the Remote Gateway 9150 unit, Remote Gateway 911x series units, and Digital Telephone IP Adapter units.
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Digital Telephone IP Adapter Installation and Administration Guide |
January 2005 |
About this document |
Reach Line Card Installation and Administration Guide
(NTP 555-8421-210)
The Reach Line Card Installation and Administration Guide, written for the installer/administrator, describes how to install, configure, and manage the Reach Line Card on the host PBX.
Remote Gateway 9150 Installation and Administration Guide
(NTP 555-8421-215)
The Remote Gateway 9150 Installation and Administration Guide, written for the installer/administrator, describes how to install, configure, and manage the Remote Gateway 9150 unit.
Remote Gateway 911x Series Installation and Administration Guide
(NTP 555-8421-220)
The Remote Gateway 911x Series Installation and Administration Guide written for the installer/administrator, describes how to install, configure, and manage Remote Gateway 911x series units.
CD-ROM
A Remote Gateway 9100 Series Product CD-ROM is available containing the documentation in Portable Document Format (PDF), firmware, and Remote Gateway 9100 Series Configuration Manager software.
Digital Telephone IP Adapter Installation and Administration Guide |
xxiii |
About this document |
Standard 2.1 |
xxiv |
Digital Telephone IP Adapter Installation and Administration Guide |
C h a p t e r 1
In this chapter
Product Introduction |
26 |
Hardware description |
29 |
Connection options |
35 |
How Digital Telephone IP Adapter units work |
36 |
System security |
42 |
Telephones |
43 |
Online/Offline Table |
50 |
Emergency service number |
51 |
Remote Gateway 9100 Series Configuration Manager |
52 |
Power requirements |
53 |
Digital Telephone IP Adapter Installation and Administration Guide |
25 |
Digital Telephone IP Adapter description |
Standard 2.1 |
Digital Telephone IP Adapter units provide full-featured host Private Branch Exchange (PBX) services to single users in small remote or home offices.
Digital Telephone IP Adapter units require each of the following components:
!a Digital Telephone Internal or External IP Adapter unit
!a Reach Line Card (RLC)
!a 10BaseT Ethernet interface to an Internet Access Device (IAD)
This section provides a brief description of each component used to provide Digital Telephone IP Adapter functionality.
The Digital Telephone Internal IP Adapter is a circuit card that fits in the base of a Meridian digital telephone set. The circuit card relays voice and signaling information between the digital telephone connected at your office and the RLC installed on the host PBX using the Internet Protocol (IP) network.
Refer to the following chapters for additional information:
!Chapter 3, “Installing the Digital Telephone IP Adapter unit”
!Chapter 4, “Configuring the IP Adapter unit using the telephone menu”, or Chapter 5, “Changing configuration settings using Configuration Manager”
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Digital Telephone IP Adapter Installation and Administration Guide |
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Digital Telephone IP Adapter description |
The Digital Telephone External IP Adapter connects to the telephone set line cord of the digital telephone with a standard RJ-11 connector. The unit relays voice and signaling information between your digital telephone at a remote location and the RLC installed in the host PBX over the IP network. Refer to the following chapters for additional information:
!Chapter 3, “Installing the Digital Telephone IP Adapter unit”
!Chapter 4, “Configuring the IP Adapter unit using the telephone menu”, or Chapter 5, “Changing configuration settings using Configuration Manager”
The Reach Line Card (RLC), installed in the host PBX, provides service for up to 16 ports on a single-slot card or 32 ports on a double-slot card. The RLC emulates a standard digital line card (XDLC), providing PBX functionality for telephones at remote locations (including sites using the Digital Telephone IP Adapter unit).
The RLC relays voice and signaling information between the remote digital telephone and the host PBX over the IP network.
For a more detailed description, refer to the Reach Line Card Installation and Administration Guide (NTP 555-8421-210).
The Digital Telephone IP Adapter unit uses Nortel proprietary Voice over IP technology to send voice and data signals between your office and the host PBX through the existing IP data network.
Digital Telephone IP Adapter Installation and Administration Guide |
27 |
Digital Telephone IP Adapter description |
Standard 2.1 |
To make the Digital Telephone IP Adapter unit operational, some configuration is required. You can use the following tools to configure the Digital Telephone IP Adapter unit:
!telephone menu
You must use the telephone menu to configure the Digital Telephone IP Adapter unit initially.
For detailed instructions on using the telephone menu, refer to Chapter 4, “Configuring the IP Adapter unit using the telephone menu”.
!Remote Gateway 9100 Series Configuration Manager
Remote Gateway 9100 Series Configuration Manager is a Windows-based application for accessing the Digital Telephone IP Adapter unit configuration settings. Once you have configured the Digital Telephone IP Adapter unit, you can use Configuration Manager to make configuration changes and perform ongoing administration.
For more details, refer to Chapter 5, “Changing configuration settings using Configuration Manager”, and Chapter 7, “Administration”.
28 |
Digital Telephone IP Adapter Installation and Administration Guide |
January 2005 |
Digital Telephone IP Adapter description |
This section describes the LED indicator displays, power supply, cables, connectors, and Internet Access Devices (IAD) for the Digital Telephone IP Adapter units.
The operational status of the Digital Telephone IP Adapter unit is indicated by LEDs mounted on the following:
!telephone set footstand for the Digital Telephone Internal IP Adapter
!front panel of the Digital Telephone External IP Adapter
LED |
LED |
|
Indicator |
Indicator |
|
Type |
Name |
Description |
|
|
|
Power |
On |
When lit, this LED indicates that power is present. |
IP network |
TX |
When flashing, this LED indicates that data is |
|
|
being transmitted over the Ethernet network. |
|
RX |
When flashing, this LED indicates that data is |
|
|
being presented to the Digital Telephone IP |
|
|
Adapter unit over the Ethernet network. |
|
|
|
Digital Telephone IP Adapter Installation and Administration Guide |
29 |
Digital Telephone IP Adapter description |
Standard 2.1 |
Digital Telephone IP Adapter circuit card |
||
Power |
Tx |
Rx |
LED |
LED |
LED |
|
|
G016IP |
Digital Telephone IP Adapter unit |
|
Front view |
|
LED |
|
Indicators |
|
Power |
TX RX |
|
G101489IP |
30 |
Digital Telephone IP Adapter Installation and Administration Guide |