Nokia 1255, RH-79, 1315, RH-96, 1265 Service Software Instructions

Nokia Customer Care

1255(RH-79)/1315(RH-96)/1265(RH-103)/

1325(RH-104)/6066(RM-211)/6088(RM-218)/

7088(RM-219)/2505(RM-307)

Mobile Terminal

Service Software Instructions

1255/1265/1315/1325/2505/6066/6088/7088

Service Software Instructions

Contents Page

Introduction............................................................................................................... 4

Hardware, Operating System and Environment Requirements.........................4

Installation.........................................................................................................5

Uninstall...........................................................................................................20

Service Software.................................................................................................... 26

Before You Begin.............................................................................................26

Initial Session with Service Software and Scanning for a Product...................26

Using Components..........................................................................................27

Login....................................................................................................................... 28

Login Account..................................................................................................28

SPC verification...............................................................................................28

Use..................................................................................................................28

Phone Information.................................................................................................. 31

Use..................................................................................................................31

Flashing.................................................................................................................. 33

Use..................................................................................................................33

Bundle Flashing...................................................................................................... 37

Use..................................................................................................................37

User data transfer................................................................................................... 39

Use..................................................................................................................39

Load Default........................................................................................................... 41

Use..................................................................................................................41

Service Programming............................................................................................. 42

Use..................................................................................................................42

Setting Items ...................................................................................................43

CDMA1 Items..................................................................................................45

CDMA2 Items..................................................................................................46

Flexible graphics and tones.................................................................................... 48

Use..................................................................................................................48

SID.......................................................................................................................... 52

Use..................................................................................................................52

Testing.................................................................................................................... 54

Use..................................................................................................................54

Self Tests.........................................................................................................54

Display ............................................................................................................55

Keypad............................................................................................................55

1255/1265/1315/1325/2505/6066/6088/7088

Nokia Customer Care Service Software Instructions

Camera ...........................................................................................................57

Stereo Audio/Vibrator ......................................................................................57

Path Loss ........................................................................................................59

RF Calibration .................................................................................................60

RF Tool............................................................................................................62

Call Test...........................................................................................................67

Memory Capture..................................................................................................... 69

Use..................................................................................................................69

Label Printing.......................................................................................................... 70

Use..................................................................................................................70

Appendix A. Procedure of reviving a dead phone.................................................. 72

Appendix B. Procedure of multi-flashing Part I...................................................... 74

Appendix C. Procedure of multi-flashing Part II.....................................................76

1255/1265/1315/1325/2505/6066/6088/7088

Service Software Instructions

Introduction

In order to use service software for 1255, 1265, 1315, 1325, 6066, 6088, 7088

and 2505, service technician should read this chapter in detail to know service hardware,

NI environment and drivers requirement to get them well setup in service computer and

ensure service software can run well to service returned phones.

Hardware, Operating System and Environment Requirements

Refer to Table1 for minimum service hardware requirement.

Operating System Requirements: Windows 2000, Windows XP

Service PC Minimum Requirement

Processor 700MHz

RAM 256MB

Required Disk space 100MB

Interface ports USB or Serial

Callbox Minimum Requirement

Agilent 8960

E5515C-003 Module or E1962B

module with firmware version

B.07.15 or later

ROHDE & SCHWARZ CMU200 B83/K84 Module

Table 1: Minimum Hardware Requirements

Refer to Table2 for minimum NI Environment requirement.

NI Environment Minimum Requirement

NI-488.2 (GPIB driver included) version 2.4 or later

NI-VISA & NI-VISA runtime version 3.4.1 or later

Labwindows/CVI Run-Time engine version 8.0 or later

Table 2: Minimum NI Environment Requirements

Refer to Table3 for minimum driver installation requirement.

Driver Minimum Requirement

PK-83 AMS Software Protection Key version 7.1.0 or later

Qualcomm USB host driver version 2.0.2.0 or later

Table 3: Minimum Driver Installation Requirements

1255/1265/1315/1325/2505/6066/6088/7088

Nokia Customer Care Service Software Instructions

Installation

Please follow below detailed instructions for installing 1255, 1265, 1315, 1325,

6066, 6088, 7088 and 2505 service software. There are 3 major parts in the service

software – the service software, NI Environment and drivers, which need to be installed

separately. If your PC already has these drivers and NI Environment installed, you can

skip the installation procedure.

1. Service Software

1.1. Please find the released zip file CCS12RXXX.zip for level 1 and 2 or

CCS3RXXX.zip for level 3 (X represents version number). Unzip all files to one

folder and save them to any directory in service computer. Open the folder and

open the executable file (Setup.exe). Double click it to start installing or uninstalling

service software. Click on “Next” button.

1255/1265/1315/1325/2505/6066/6088/7088

Service Software Instructions

1.2. License Agreement of Service Software appears. Click on “Yes” button.

1.3. Choose a Destination Location. Browse to identify a folder in your PC, or click on

“Next” button to save the setup files in the default location.

1255/1265/1315/1325/2505/6066/6088/7088

Nokia Customer Care Service Software Instructions

1.4. Waiting for the installing to complete.

1.5. The service software has been successfully installed. Click on “Finish” button.

1255/1265/1315/1325/2505/6066/6088/7088

Service Software Instructions

2. NI Environment

2.1. It’s necessary to install NI Environment for running RF related testing function.

2.2. Install NI-488.2 by using NI driver CD #1 which is provided by Nation Instrument. If

you would like to get any NI software, please go to www.ni.com

under the link

“support->drivers and updates” to download software module.

2.3. Open the file “NIvisa341.msi” which is included in Software Installation files to

install NI-VISA driver.

2.4. Click on “Next” button.

1255/1265/1315/1325/2505/6066/6088/7088

Nokia Customer Care Service Software Instructions

2.5. License Agreement pops up. Click on “Agree” button for the next step.

2.6. Choose a Destination Location. Browse to identify a folder in your PC, or click on

“Next” button to save the setup files in the default location.

1255/1265/1315/1325/2505/6066/6088/7088

Service Software Instructions

2.7. Select Installation Type. You are recommended to select “Complete” and click on

“Next” button.

2.8. Click on “Next” button and wait for installing.

1255/1265/1315/1325/2505/6066/6088/7088

Nokia Customer Care Service Software Instructions

2.9. NI-VISA has been successfully installed. Click on “Finish” button.

2.10. Open the file “NIVISAruntime.msi” which is included in Software Installation files to

install NI-VISA Runtime library.

2.11. Click on “Next” button.

1255/1265/1315/1325/2505/6066/6088/7088

Service Software Instructions

2.12. License Agreement pops up. Click on “Agree” button for the next step.

2.13. Choose a Destination Location. Browse to identify a folder in your PC, or click on

“Next” button to save the setup files in the default location.

1255/1265/1315/1325/2505/6066/6088/7088

Nokia Customer Care Service Software Instructions

2.14. Select Installation Type. You are recommended to select “Complete” and click on

“Next” button.

2.15. Click on “Next” button and wait for installing.

1255/1265/1315/1325/2505/6066/6088/7088

Service Software Instructions

2.16. NI-VISA Runtime library has been successfully installed. Click on “Finish” button.

2.17. Open the file “setup.exe” which is included in Software Installation files to install NI

Labwindows/CVI Run-Time engine.

2.18. Choose a Destination Location. Browse to identify a folder in your PC, or click on

“Next” button to save the setup files in the default location.

1255/1265/1315/1325/2505/6066/6088/7088

Nokia Customer Care Service Software Instructions

2.19. License Agreement pops up. Click on “Agree” button for the next step.

2.20. Click on “Next” button and wait for installing.

1255/1265/1315/1325/2505/6066/6088/7088

Service Software Instructions

2.21. Labwindows/CVI Run-Time engine has been successfully installed. Click on

“Finish” button.

1255/1265/1315/1325/2505/6066/6088/7088

Nokia Customer Care Service Software Instructions

3. Drivers

3.1. Open the file “instdrv” which is included in Software Installation files to install AMS

Software Protection Key driver.

3.2. Click on “Next” button.

1255/1265/1315/1325/2505/6066/6088/7088

Service Software Instructions

3.3. Click on “Next” button.

3.4. Select “Complete” and click on “Next” button.

1255/1265/1315/1325/2505/6066/6088/7088

Nokia Customer Care Service Software Instructions

3.5. Waiting for installing AMS Software Protection Key driver.

3.6. AMS Software Protection Key driver has been successfully installed. Click on

“Finish” button.

1255/1265/1315/1325/2505/6066/6088/7088

Service Software Instructions

Uninstall

Please follow below detailed instructions to uninstall the service software. Same

as installation, service software, USB driver, NI-VISA and AMS Software Protection Key

driver needed to be uninstalled separately.

1. Service Software

1.1. Open the executable file (Setup.exe) which is included in Service Software

Installation Package. Select “Remove” and click on “Next” button.

1.2. Click on “Finish” button to finish uninstalling the service software.

1255/1265/1315/1325/2505/6066/6088/7088

Nokia Customer Care Service Software Instructions

2. NI Environment

2.1. Open the file “NIvisa341.msi” which is included in Software Installation Package to

uninstall NI-VISA driver

2.2. Click on “Remove All” to uninstall NI-VISA driver.

2.3. Click on “Next” button and wait for uninstalling.

1255/1265/1315/1325/2505/6066/6088/7088

Service Software Instructions

2.4. Click on “Finish” button to finish uninstalling NI-VISA driver.

2.5. Open the file “NIVISAruntime.msi” which is included in Software Installation

Package to uninstall NI-VISA runtime library.

2.6. Click on “Remove All” to uninstall NI-VISA runtime library.

1255/1265/1315/1325/2505/6066/6088/7088

Nokia Customer Care Service Software Instructions

2.7. Click on “Next” button and wait for uninstalling.

2.8. Click on “Finish” button to finish uninstalling NI-VISA runtime library.

1255/1265/1315/1325/2505/6066/6088/7088

Service Software Instructions

3. Drivers

3.1. Open the file “instdrv” which is included in Software Installation files to uninstall

AMS Software Protection Key driver.

3.2. Click on “Next” to start uninstall AMS Software Protection Key driver.

1255/1265/1315/1325/2505/6066/6088/7088

Nokia Customer Care Service Software Instructions

3.3. Select “Remove” and click on “Next” button.

3.4. If the following warning appears, please click on “Yes” button to restart system.

1255/1265/1315/1325/2505/6066/6088/7088

Service Software Instructions

Service Software

Before You Begin

Before using the Service Software, level 1 and 2 users should acquire the

username and password from the provider, while level 3 users needs to acquire specific

AMS Software Protection Key. The authentication information is required when you login

to the system. Service software will provide different functionalities and software

components on the basis of your service level.

Initial Session with Service Software and Scanning for a Product

Service software will automatically capture all connections to which the mobile

terminal is connected. You can start connecting to the mobile terminal by selecting a

COM port identified on the screen.

Follow the steps below to select a port:

1. Click Connect button on the toolbar as shown in the first figure. Or Open

the File menu, and click Connect as shown in the second figure.