Motorola R470, R370 user Manual

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r370/r470

Handheld Portable

0	r370/r470 GETTING STARTED

Table of Contents
INTRODUCTION
Your r370/r470 Handheld Portable .........................................	1
Feature Locator .......................................................................	2
Battery ......................................................................................	4
Charging Your Battery ........................................................	4
Attaching Your Battery .......................................................	4
Detaching Your Battery .....................................................	4
Installing Your Antenna .....................................................	4
Display Icons ...........................................................................	5
Powering On ............................................................................	6
Powering Off ............................................................................	6
Mode ........................................................................................	7
Menu ........................................................................................	8
Menu Options...........................................................................	8
Selecting...............................................................................	8
Scrolling................................................................................	8
GROUP CALL
Making a Group Call ...............................................................	9
Changing Talkgroups ..............................................................	9
Receiving a Group Call ...........................................................	10
Area Selection ..........................................................................	10
Group/Private Speaker ............................................................	10
PRIVATE CALL
Making a Private Call ..............................................................	11
Direct Entry Method ..........................................................	11
Scroll Method ......................................................................	11
Alpha Method......................................................................	11
Receiving a Private Call ..........................................................	12
Call Alert™ ..............................................................................	12
Sending a Call Alert ...........................................................	12
Receiving a Call Alert ........................................................	12
Private Call (Radio ID) List Programming ...........................	13

r370/r470 GETTING STARTED

Table of Contents
PHONE
Making a Phone Call ...............................................................	15
Direct Dial Method .............................................................	15
Scroll Method.......................................................................	15
Speed Dial Method .............................................................	16
Alpha Method ......................................................................	16
Automatic Redial .....................................................................	16
Last Number Redial ................................................................	16
Receiving a Phone Call ...........................................................	16
Call Forwarding ........................................................................	17
Selecting a Call Forward Number......................................	17
Unconditional Call Forwarding ..........................................	17
Conditional Call Forwarding...............................................	18
Call Waiting ..............................................................................	18
Call Hold ..................................................................................	19
Recall/Edit Your Own Phone # ...............................................	19
Phone List Programming .........................................................	20
Additional Phone Information .................................................	21
Burst DTMF Dial and Overdial .......................................	21
Call Forward Recall (Rcl#) ................................................	21
Microphone Muting/Unmuting ........................................	22
One-Minute Beep ..............................................................	22
MESSAGING SERVICES
Message Mail™.........................................................................	23
Receiving New Message Mail ...........................................	23
Retrieving Stored/Unread Mail ..........................................	23
Saving/Erasing Mail ............................................................	24
Auto Call Back ..........................................................................	24
Message Full .............................................................................	24
VOICE MAIL
Retrieving Voice Mail...............................................................	25
Viewing Voice Mail Status ......................................................	25
PROGRAMMING
Programming Menu..................................................................	27

r370/r470 GETTING STARTED

Table of Contents
ADVANCED FEATURES (r470)
Multi-Simultaneous Talk Group Scan ..................................	33
Powering On ......................................................................	33
Initiating a Group Call ......................................................	34
Responding to a Secondary Talkgroup ............................	35
Turning Scan On and Off ..................................................	36
Talkgroup Mode Selection by Direct Entry ...................	36
Talkgroup Mode Selection by Memory Scroll ................	37
Emergency Group Call ............................................................	38
Placing an Emergency Group Call ...................................	38
Cancelling an Emergency Group Call .............................	38
Receiving an Emergency Group Call ..............................	38
Receiver Operations During an Emergency Call ...........	39
Status Message ........................................................................	40
Entering the Status Message Function ...........................	40
Selecting a Status Message with Direct Entry .................	40
Selecting a Status Message Using Memory Scroll ..........	41
Selecting a Target by Direct Entry ..................................	41
Selecting a Target by Memory Scroll ..............................	41
Selecting a Target by Alpha Search .................................	42
Sending a Status Message .................................................	42
Exiting the Status Message Function ..............................	43
Receiving a Status Message ..............................................	43
ID List Programming ........................................................	43
Isolated Site Operation ..........................................................	44
Entering ISO ......................................................................	44
Initiating a Group Call ......................................................	45
Exiting ISO ........................................................................	45
Other Operations ...............................................................	46
TROUBLESHOOTING
Error Messages..........................................................................	47
SAFETY AND GENERAL INFORMATION
Safety and General Information .............................................	49
Cleaning Instructions ...............................................................	53
For Further Information ..........................................................	53
, Motorola, iDEN, and Call Alert are all trademarks of Motorola, Inc.
Message Mail is a service mark of Motorola, Inc.
r370/r470 GETTING STARTED

Introduction

YOUR r370/r470 HANDHELD PORTABLE

Your r370/r470 handheld portable has features to keep you in contact with anyone at anytime. Its features make it the most versatile communication device on the market today. The main features are:

▲ GROUP CALL

▲ PRIVATE CALL

▲ PHONE

▲ MESSAGE MAIL

▲ VOICE MAIL

▲ FAX/DATA (r470 ONLY)

▲ ADVANCED FEATURES (r470 ONLY)

This guide explains the features most people use every day on the r370/r470. The advanced features that are provided in the r470 are described in the Advanced Features (r470) section. We describe these features as they were set up by Motorola. Additionally, your service provider may offer 9.6/4.8 kbs Fax and data support. For information on the data functionality of your r470, please refer to the Circuit Data User’s Guide (publication number 68P81084C18).

Your service provider and your organization may have customized your portable to optimize its use for your individual needs. Check with your service provider or organization to ﬁnd out the differences from this guide.

Introduction

Additional information for your r370 and r470 Handheld Portable can be found on the iDEN web site: http://www.mot.com/LMPS/iDEN

r370/r470 GETTING STARTED

Introduction

FEATURE LOCATOR

16a. (r370) Group/Private
Speaker Key	1. Antenna
16b. (r470) Orange
Emergency Button

2. Earpiece

15.Volume Control Keys

14.Push-To-Talk (PTT) Button

13.MENU Key

12.LED

	MENU
Pwr	Mode SEND
END	Mode SEND

3.Alphanumeric Display

4.Option Keys

5.Scroll Keys

6.SEND Key

11.	Power/END	1	2ABC	3 DEF
	Key	4 GHI	5 JKL	6MNO	7. Mode Key
10. Alphanumeric		4 GHI	5 JKL	6MNO	7. Mode Key
10. Alphanumeric		7 PQRS	8 TUV	9WXYZ
	Keypad	7 PQRS	8 TUV	9WXYZ
			0
9.	Speaker				8. Microphone
					8. Microphone

2	r370/r470 GETTING STARTED

Introduction

1.Antenna - Install before using your unit.

2.Earpiece - Used to listen during phone calls and Group/Private low-audio communication.

3.Alphanumeric Display - A four-line display, providing up to 12 characters per line.

4. Option Keys - Lets you select the option that appears directly above the key on the fourth line of the display.

5. Scroll Keys	- Lets you scroll through options and lists
that appear in the top three lines of the display, such as Phone,
Group, or Private Call lists.
6. SEND Key	SEND - Initiates outgoing phone calls. Also used to

answer an incoming phone call.

7.Mode Key Mode - Used to change between Phone, Group, and Private modes.

8.Microphone - Speak into during communications.

9.Speaker - Used to listen to high-audio Group and Private conversations.

10.Alphanumeric Keypad - Used to enter telephone numbers, Private Call IDs, and alpha-numeric characters.

11. Power/END Key Pwr - Used to turn the portable on and off

END

and to end phone calls.

12.LED - Indicates the service state. See page 6 for description of states.

13.MENU Key MENU - Lets you scroll through the menu options available on the last line of the display within each mode.

14.Push-To-Talk (PTT) Button - Lets you transmit a Group or Private call, or Call Alert. Press and hold the PTT to talk, release to listen.

15.Volume Control Keys - Lets you adjust volume levels.

16a. Group/Private Speaker Key - Lets you choose to hear audio through earpiece or speaker during Group and Private calls.

16b. Orange Emergency Key - Used for emergency group calls.

r370/r470 GETTING STARTED

Introduction

Introduction

BATTERY

Charging Your Battery

You should charge your portable battery for at least 16 hours before initial use. This allows your battery to achieve its maximum capacity and life.

Place the battery in the charger as illustrated. You can also place the portable in the charger with the battery attached.

	Attaching Your Battery	Engraved Arrows
	Attach the charged battery to	Engraved Arrows
	Attach the charged battery to
	your portable by aligning the
	battery with the engraved
	arrows on the portable. Slide
	the battery upward until you
	hear an audible click.

Detaching Your Battery

To detach the battery, pull back on the release button near the top of the battery and slide battery downward.

ANTENNA

Installing Your Antenna

Turn your unit off before installing or removing the antenna.

Insert the bottom of the antenna into the screw-in base on the top of the unit. Turn clockwise by hand until snug. Do not force.

4	r370/r470 GETTING STARTED

Introduction

DISPLAY ICONS

Display icons appear along the top of your display and show the following:

Signal Strength Indicator

Shows the signal strength. Calls and messages may not be sent or received in weak signal areas. Six bars indicates the strongest signal.

Battery Strength Indicator

Shows the remaining charge in your battery. Three bars show full charge. The indicator will ﬂash when you have less than ﬁve minutes of talk time.

Voice Mail

Indicates that unplayed messages are waiting in your voice mail box.

New Message Mail

Indicates that you have new text messages in your mail box.

Unread Message Mail

Indicates that you have unread Message

Mail.

Silent Ringer

Indicates that the phone ringer volume is off.

Call Forward

Shows that incoming phone calls are being fowarded.

Group/Private Speaker

Indicates that the Group/Private Speaker is off and audio will be heard through the earpiece.

r370/r470 GETTING STARTED

Introduction

POWERING ON

Press Pwr until a set of icons and squares appears on your

END

display (for a description of the icons, see page 5).

“Please Wait” is displayed while the unit is registering on the system.

Please Wait

The LED indicator located next to the in-service states of your portable:

END	button shows the
Pwr

▲ ▲ ▲ ▲

FLASHING RED.............	REGISTERING
SOLID RED...................	NO SERVICE
ﬂASHING GREEN.........	IN SERVICE
SOLID GREEN...............	IN USE

If registration is successful, the LED indicator will ﬂash green and the “Phone Ready” message will be displayed.

Phone Ready

Spd# Mail

You can now place and receive Phone, Group, and Private calls.

If the unit cannot register on the system, the LED indicator will ﬂash red. The unit will continue to attempt registration approximately every two minutes as long as you keep the unit on.

POWERING OFF

Press and hold Pwr until you hear an audible beep and the mes-

END

sage “Powering Off” is displayed.

6	r370/r470 GETTING STARTED

Introduction

MODE

Press Mode to switch between Phone, Group, and Private Call modes.

Your display will appear similar to the following default screens for the Phone, Group, and Private Call modes when your portable is In Service. If the word Ready does not appear after the mode name in the display, your unit is Out of Service.

Phone Mode

Introduction

Phone Ready

Spd# Mail

	Group Call Mode
Group Ready	Group Ready
Plumbers	1:Plumbers
Area Mail	S Off Sts
r370	r470

Private Call Mode

Prvt Ready

JUDY

Alert Mail

r370/r470 GETTING STARTED

Introduction

Each mode has several menu options, e.g. Speed Dialing in Phone Mode, Area selection in Group Mode, and Call Alert in Private Mode.

These menu options appear in the last line of your display.

Phone Ready

Spd# Mail

MENU OPTIONS

Selecting

Press the Option Key located under the displayed menu option that you wish to select.

Scrolling

Use the MENU key to scroll through the features in each mode. The menu options appear in pairs with the exception of “Wait” in Phone Mode.

Group Mode Menu Options

Area	Mail	S Off	Sts
Alert	Prgm	Area	Mail
		Alert	Prgm
	r370		r470
Private Mode Menu Options
Alert	Mail	Alert	Mail
Alpha	Prgm	Alpha	Prgm
		Sts
	r370		r470
Phone Mode Menu Options
	Spd#	Mail
	Forwd	Alpha
	Memo	Prgm
	Wait
8	r370/r470	GETTING STARTED

Group Call

GROUP CALL (r370)

A Group Call is an instant communication between you and others in a selected talkgroup.

A talkgroup is a pre-deﬁned set of individuals who share a common communication need. Talkgroups appear on your display as names or numbers, e.g. Sales, Service, Electricians, Talkgrp10.

MAKING A GROUP CALL

1. Press Mode until “Group Ready” is displayed. This is the Group Call mode default display.

Your active talkgroup is displayed, such as Plumbers in this example.

2.To initiate the call to this talkgroup, press and hold the PTT (Push to Talk) button. Wait for the chirp sound and then speak into the microphone.

3.Release the PTT to listen.

CHANGING TALKGROUPS

Group Ready

Plumbers

Area Mail

You may change talkgroups to reach talkgroups other than the one that is active. Your portable can store up to 30 pre-deﬁned talkgroups.

1.From the Group Call mode, press or to select the talkgroup. You can also select the talkgroup by the direct entry method.

2.Press under “Ok”.

3.Press the PTT to initiate the call.

Call Group

r370/r470 GETTING STARTED

Group Call

RECEIVING A GROUP CALL

No action is necessary to receive a Group Call as long as your unit is idle (not engaged in an active Phone or Private Call).

Any communication activity within the talkgroup you’ve selected will cause your unit to automatically switch into Group Mode and receive the transmission as long as your portable is powered on.

AREA SELECTION

When in Group mode, you may select to send your communication to only those talkgroup members in a speciﬁc location. This is useful when you know where the individuals (that you wish to reach) are located within the service area. Your unit can be programmed with up to 50 targeted areas. Targeted areas can be aliased (named) for easy identiﬁcation.

1.Press Mode until you see “Group Ready” on your display. Additionally, for the r470, press MENU until you see “Area”.

2.Press under “Area”.

3.Press or to scroll through the targeted areas speciﬁed by your local service provider.You can also select the talkgroup by the direct entry method.

4.Press under “Ok” to select the targeted area. The area selected will appear on the last line of your display.

Your unit will remain in the area setting that you choose until you change modes from Group Call to Private Call or Phone.

GROUP/PRIVATE SPEAKER

Your portable lets you choose to hear the audio through the earpiece or the speaker in Group and Private modes. If the Group/Private Speaker is set on, incoming audio will be heard through the speaker. This is helpful in monitoring talkgroups.

If the Group/Private Speaker is set off, a brief alert tone will notify you of activity within the talkgroup or Private Call. Incoming audio will be heard through the earpiece.

Press (located on top of your unit) to turn the Group/Private Speaker on or off.

10	r370/r470 GETTING STARTED

Private Call

PRIVATE CALL

A Private Call is a one-to-one communication between two individuals instead of a talkgroup. Each unit is identiﬁed by a name or number up to 5 digits in length.

MAKING A PRIVATE CALL

Direct Entry Method

1. Press Mode until you see “Prvt Ready” on your display. This is the Private Call default display.

2.Enter the Private Call ID of the person you want to reach using the alphanumeric keys.

3.Press and hold the PTT (Push-To-Talk) button, wait for the chirp and then speak into the microphone.

Scroll Method

Prvt Ready

Alert Mail

1.Press or to select the person with whom you want to have a Private Call.

2.Press and hold the PTT (Push-To-Talk) button and speak into the microphone.

Alpha Method

1.Press the MENU key until you see the “Alpha” menu option on the last line of your display.

2.Press the key under “Alpha”.

3.Press the numeric key with the ﬁrst letter of the name.

4.Press or to scroll through the list.

5.Press and hold the PTT (Push-To-Talk) button.

Call Private

r370/r470 GETTING STARTED

Private Call

RECEIVING A PRIVATE CALL

You will hear a brief alert tone when you have an incoming Private Call.

Your unit will automatically switch to Private Call mode and the Private Call ID or name of the caller will be displayed.

Wait for the caller to ﬁnish speaking, then press and hold the PTT. Begin speaking after you hear the chirp.

CALL ALERT

You can access Call Alert from the Group and Private modes. Call Alert lets you privately page an individual by sending an audible page.

Sending a Call Alert

1. Press MENU until you see “Alert” on your display.

2.Press under ”Alert”.

3.Press or to scroll to the person to whom you want to send the Call Alert. You may also select the person by using Alpha Search or by entering the numeric ID.

4.Press the PTT to send the Call Alert.

Receiving a Call Alert

When you receive a Call Alert, you will hear a recurring tone, and see a message on your display.

1.Press the PTT to return the Call Alert.

2.Press under “Clear” to clear the Call Alert, or press any key other than the PTT to silence the recurring tone, but keep the alert on the display.

NOTE: Until the Call Alert is cleared or returned or the Mode key pressed, you will be blocked from receiving any additional Phone, Group, or Private Calls. Pressing any key other than the Mode key will only silence the tones.