Mitel SX-2000, SX-200 User Manual

5 (1)

GENERAL INFORMATION GUIDE LIGHTWARE 19, RELEASE 3.1

NOTICE

The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks Corporation (MITEL). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

SX-200, SX-2000, SUPERSET, ACD TELEMARKETER, SUPERCONSOLE 1000, MILINK, TALK TO, SMART-1, NuPoint Messenger, Mitel Express Messenger, and LIGHTWARE are trademarks of Mitel Networks Corporation.

VT100 is a trademark of Digital Equipment Corporation

IBM, IBM PC and IBM AT are trademarks of International Business Machines Corporation Windows is a trademark of Microsoft Corporation

CENTREX is a trademark of Western Electric Company.

Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged.

SX-200 EL/SX-200 ML General Information Guide

LIGHTWARE 19, Release 3.1

50003510, Revision A

February 2003

®,™ Trademark of Mitel Networks Corporation ©Copyright 2003, Mitel Networks Corporation All rights reserved

 

Table of Contents

Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . 1

History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . 1

The Theme - Flexibility, Reliability, Usability . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . 4

SX-200® EL System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . 5

SX-200 ML System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . 7

SX-200 ELx Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . 8

SX-200 LIGHT Peripheral Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . 9

SX-200 SPINE Peripheral Bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . 10

SX-200 IP Node . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . 11

SX-200 EL/ML Peripheral Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . 13

Voice Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . 14

Data Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . 19

Supporting Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . 21

Voice over IP (VoIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . 21

Business/Commercial/Institutional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . 21

Hotel/Motel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . 21

Assisted Living . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . 22

Call Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . 23

ACD TELEMARKETER® Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . 23

Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . 24

MITEL® MyAttendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . 24

FAX Tone Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . 25

Centralized Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . 25

Centralized Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . 25

Tenanting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . 26

MITEL Application Interface (MAI) Package . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . 26

Data Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . 26

NuPoint Messenger™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . 26

MiteI Express Messenger™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . 27

MITEL TAPI Desktop Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . 27

Mitel Networks™ 6100 Contact Center Solutions . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . 28

Mitel Networks 6500 Speech-Enabled Applications . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . 29

ISDN Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . 30

Basic Rate Interface Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . 30

ISDN Primary Rate Interface Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . 31

ISDN Network Gateway (North America only) . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . 33

SX-200 MyAdministrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . 33

System Fail Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . 34

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

SX-200 EL System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

SX-200 EL Control Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Connecting Peripheral Bays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Connecting SX-200 IP Nodes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Maximum Number of T1 Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

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SX-200 ML System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

45

Connecting a Peripheral Bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

48

SX-200 ML (FD) System Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

49

SX-200 RM Peripheral Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

51

SX-200 LIGHT Peripheral Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

52

Peripheral Interface Cards and Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

53

Digital Control and Digital Services Cards and Modules . . . . . . . . . . . . . . . . . . . . . . . . . . .

55

SX-200 Wall Mount Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

58

SX-200 SPINE Bay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

59

SX-200 SPINE Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

60

Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

60

Bay Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

60

Power Module II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

60

Uninterruptible Power Supply (UPS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

61

System Fail Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

61

Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Mitel Networks 5000 Series IP Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Mitel Networks 5201 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Mitel Networks 5010 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Mitel Networks 5020 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Mitel Networks 5215 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Mitel Networks 5220 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Mitel Networks 5305 IP Office Conference Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Mitel Networks 5310 IP Board Room Conference Unit . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Attendant Consoles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

SUPERCONSOLE 1000® Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

SUPERSET™ 7000 Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

SUPERSET 4000 Series Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

SUPERSET 4001 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

SUPERSET 4015 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

SUPERSET 4025 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

SUPERSET 4090 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

SUPERSET 4125 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

SUPERSET 4150 Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Programmable Key Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Mitel Networks 5412 Programmable Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Mitel Networks 5448 Programmable Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Mitel Networks 5410 Programmable Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Mitel Networks 5415 Programmable Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Mitel Networks Programmable Key Module 12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Mitel Networks Programmable Key Module 48 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Interface Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

SUPERSET Interface Module 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

SUPERSET Interface Module 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

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DSS/BLF Interface Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 Music-On-Hold/Pager Unit (DMP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Datasets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 DATASET 1103 Standalone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 DATASET 2103 Standalone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 SMART-1® Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Digital Line Monitor (DLM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 MITEL Express Messenger™ Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Auto Attendant Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Voice Mail Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 NuPoint Messenger Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Feature Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Feature Categories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Abbreviated Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Access Codes - Global Find . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Account Codes - Verified . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Account Codes - Verified (Special DISA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Add Held. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Analog Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Attendant Abbreviated Dial Number Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Attendant Access (Dial 0) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Attendant Advisory Message Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Attendant Alarm Readout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Attendant Automatic Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Attendant Bell Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Attendant Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Attendant Callback - Busy/No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Attendant Call Forward Setup and Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Attendant Call Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Attendant Call Splitting and Swapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Attendant Calls Forwarded On No Answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Attendant Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Attendant Console Display Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Attendant Console Handset and Headset Receiver Volume Control . . . . . . . . . . . . 123 Attendant Console Last Call Retrieve. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Attendant Console LCD Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Attendant Console LDN Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Attendant Console Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Attendant Console Macro Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Attendant Console Set Paging - Directed, Group, or All Set . . . . . . . . . . . . . . . . . . 124 Attendant Date and Time Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Attendant Default Call Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Attendant Destination (DEST) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Attendant Directed Call Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Attendant Direct Trunk Select. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Attendant DISA Code Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Attendant Do Not Disturb (DND) Setup, Cancel or Override . . . . . . . . . . . . . . . . . . 125 Attendant Emergency Call (911) Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Attendant Extension Busy-Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Attendant Flash Over Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

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Attendant Function Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Attendant Hold Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 Attendant Implicit New Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Attendant Individual Directory Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Attendant Interposition Calling and Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Attendant Lockout Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Attendant Message Waiting Setup and Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 Attendant Multi-New Call Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Attendant New Call Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Attendant Night/Day Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Attendant Paging Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Attendant Paged Hold Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Attendant Serial Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Attendant Source Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Attendant Timed Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Attendant Tone Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Attendant Training Jacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Attendant Transfer To Campon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Attendant Transparent Multi-Console Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Attendant Trunk Busy-Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Attendant Trunk Group Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Auto - Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Auto - Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Automated Attendant - Auto-Attendant Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Automated Attendant - Default Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Automated Attendant - Front End Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Automated Attendant - Illegal Number Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Automated Attendant - Prefix Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Automated Attendant - RAD Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Automated Attendant - Resource Allocation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Automated Attendant - Vacant Number Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Automatic Call Distribution (ACD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 ACD - Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 ACD - Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 ACD - Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 ACD - Longest Idle Agent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 ACD - Mobility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 ACD - Predictive Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 ACD - Printed Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 ACD - Real Time Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 ACD - Recorded Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 ACD - Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Automatic Number Identification (ANI) on Outgoing Trunks. . . . . . . . . . . . . . . . . . . 135 Automatic Number Identification (ANI) / Dialed Number Identification

Service (DNIS) on Incoming Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Automatic Number Identification (ANI) on Outgoing Trunks. . . . . . . . . . . . . . . . . . . 136 Automatic Route Selection (ARS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 BRI Card Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Broker’s Call (Station Swap). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Broker’s Call With Transfer (Transfer With Privacy) . . . . . . . . . . . . . . . . . . . . . . . . . 137 Busy Lamp Field. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

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Calculator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 Call Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Call Park from Single-line Sets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Call Park from Multi-line Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Call Park System Orbit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Call Rerouting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140 Campon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Campon Priority Over Call Forward Busy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Campon Warning Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 Centralized Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141 CENTREX Compatibility (Double Flash Over Trunk) . . . . . . . . . . . . . . . . . . . . . . . . 141 CENTREX Compatibility (Single Flash Over Trunk). . . . . . . . . . . . . . . . . . . . . . . . . 142 CLASS (Custom Local Area Signaling Services) for Analog Telephones . . . . . . . . 142 CLASS (Custom Local Area Signaling Services) for Digital Sets. . . . . . . . . . . . . . . 142 Class of Restriction (COR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Class of Service (COS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142 Clear All Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 CO Line Group Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 CO Line Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 CO Line - Select Direct. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 CO Line Type - Direct Access - Bypass Key System Toll Control . . . . . . . . . . . . . . 143 Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Conflict Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Consoleless Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Contact Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Customer Data Entry (CDE) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Customer Data Entry - Default Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Customer Data Entry - Range Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Customer Data Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Data: Abbreviated Dial For ADL Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Data: Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 Data: Associated Data Line (ADL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Data: ADL Hotline. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Data: ADL Speed Call Originate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Data: Associated Modem Line (AML). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Data: Auto Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Data: Automatic Data Route Selection (ADRS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Data: Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Data: Modem Pooling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Data: Modem Pooling Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Data: Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 Data: Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Data: Station Message Detail Recording (Data SMDR) . . . . . . . . . . . . . . . . . . . . . . 147 Data: Station Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Data Transceiver (DTRX) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Data: DTRX Call by Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Data: DTRX Call Originate/Disconnect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 Data: DTRX Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Data: DTRX Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Data: DTRX Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Daylight Savings Time Adjustment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

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Device Interconnection Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Dial Tone Disable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Dial Tone - Discriminating. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148 Dictation Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 DID/Dial-in/Tie Intercepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Digit Translation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Direct-in Lines (DIL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Direct Station Page/Busy Lamp Field. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Direct Station Select (DSS) Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 Direct Station Select/Busy Lamp Field (DSS/BLF). . . . . . . . . . . . . . . . . . . . . . . . . . 150 Direct Station Select/Busy Lamp Field (DSS/BLF) Call Pickup . . . . . . . . . . . . . . . . 150 Direct Station Select/Busy Lamp Field (DSS/BLF) Interface Unit. . . . . . . . . . . . . . . 150 Direct to ARS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Direct Trunk Select . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150 Disconnect Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Display Caller ID on Non-Prime Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Display Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Do Not Disturb (DND). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 DTMF-To-Rotary Dial Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Emergency Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Emergency Calls (911) - Detection and Reporting to Attendant Consoles. . . . . . . . 152 Emergency Calls (911) - Detection and Reporting to Display Sets . . . . . . . . . . . . . 153 Emergency Calls (911) - Reporting to PSAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 Expensive Route Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 FAX Tone Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 Flash - Calibrated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Flash Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Flash Disable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Flash For Dial 0 (Attendant) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Flash For Waiting Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Flash Timing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Forward Campon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Group Listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Handset Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Handset Receiver Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Handsfree Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Handsfree Answerback to a Directed Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158 Handsfree Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Headset Mode Feature Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Headset Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Headset Operation (Amplified Headset). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Headset User Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159 Headset with In-Line Switch Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Hold Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Holiday Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Hot Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Hotel/Motel (Lodging) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160 Hotel/Motel - Attendant Console Guest Room Softkey. . . . . . . . . . . . . . . . . . . . . . . 161 Hotel/Motel - Attendant Message Register Audit . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Hotel/Motel - Attendant Message Waiting Setup and Cancel. . . . . . . . . . . . . . . . . . 162 Hotel/Motel - Audits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

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Hotel/Motel - Audit Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 Hotel/Motel - Wakeups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 Hotel/Motel - Call Blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 Hotel/Motel - Call Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 Hotel/Motel - Check Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Hotel/Motel - CLASS (station side) for Analog Telephones . . . . . . . . . . . . . . . . . . . 164 Hotel/Motel - Do Not Disturb (DND) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Hotel/Motel - Front Desk Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Hotel/Motel - Guest Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 Hotel/Motel - Guest Room Message Retrieval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 Hotel/Motel - Guest Room SUPERSET Key Programming . . . . . . . . . . . . . . . . . . . 165 Hotel/Motel - Guest Room Update Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 Hotel/Motel - Guest Search Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 Hotel/Motel - House Statistics Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 Hotel/Motel - Internal Number Block. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166 Hotel/Motel - Maid in Room Status Display - SUPERSET Display Telephones. . . . 166 Hotel/Motel - Message Lamp Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166 Hotel/Motel - Message Register . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166 Hotel/Motel - Multi-user . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166 Hotel/Motel - Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167 Hotel/Motel - Property Management System (PMS) . . . . . . . . . . . . . . . . . . . . . . . . 167 Hotel/Motel - Room Condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168 Hotel/Motel - Room Occupancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168 Hotel/Motel - Room Search Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168 Hotel/Motel - Room Status Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Hotel/Motel - Room Types and Room Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170 Hotel/Motel - Single Line Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170 Hotel/Motel - Suite Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Illegal Access Intercept. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Inhibit Trunk Ring-Me-Back During Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Intercept To Recorded Announcement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Internal Number Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172 Inward Restriction (DID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172 Language Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172 Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172 Last Party Receives Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172 Line Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172 Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172 Line Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173 Line Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173 Line Types and Appearances for SUPERSET Telephones . . . . . . . . . . . . . . . . . . . 173 Line Appearance Variants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Lockout Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 Logical Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 Manual Line (Dial 0 Hotline) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 Messaging - Advisory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 Messaging - Call Me Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176 Meter Pulse Collection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176 MILINK® Data Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176 MITEL Application Interface (MAI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177 MITEL Network Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

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Moving Stations and SUPERSET Telephones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178 Multi-Attendant Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178 Music-on-Hold (MOH). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178 Music from an ONS Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178 Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Never a Consultee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Never a Forwardee. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 New Call Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 NI3 Calling Name Delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Night Bells . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Night/Day Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Night Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180 Night Services Flexibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180 Node Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180 Non-Busy Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180 Numbering Plan Flexibility (Conflict Dialing). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180 Off-Hook Alarm to Display Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180 Off-Hook Voice Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180 Off Premises Extension (OPS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180 Originate Only Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Overlap Outpulsing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Override (Intrude) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 ONS Positive Disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 ONS Ring Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Override Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Paging - PA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181 Paging -Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182 Paging - PA and Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182 Parallel Connection of Industry-Standard Telephones . . . . . . . . . . . . . . . . . . . . . . . 183 Personal Speed Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183 Pickup Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183 Pickup - Local and Directed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183 PRI Card Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183 Printer/Terminal Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183 Priority Dial 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184 Privacy Enable/Privacy Release. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184 Programmable Key Module (PKM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184 Q.SIG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 RAD Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 Receive Only Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Record a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Remote LAN Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Resale Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Ringer Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Ringing - Discriminating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Ringing Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 Ringing Time-Out (Final Ringback) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 Satellite PBX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 Secretarial Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 Speak@Ease Support (Mitel Networks 6500 Speech-Enabled Applications) . . . . . 187 Speaker Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

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Speed Call Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Split. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Station Message Detail Recording (SMDR) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Subattendant - Basic Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Subattendant - Enhanced Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Subattendant - Abbreviated Dial Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Subattendant - Advisory Message Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Subattendant - Wakeups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Subattendant - Call Forward Setup and Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Subattendant - Calls Waiting Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Subattendant - Date and Time Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Subattendant - Hold Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Subattendant - Listed Directory Number (LDN) Keys. . . . . . . . . . . . . . . . . . . . . . . . 190

Subattendant - Paged Hold Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Subattendant - Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Subattendant - Station DND Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

SUPERSET 3DN and SUPERSET 4DN Auto-Answer For Directed Page Calls . . . 192

SUPERSET 3DN and SUPERSET 4DN Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

SUPERSET LCD Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Swap (Trade Calls). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Swap Campon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

System Fail Transfer (SFT) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

System Identifier. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

System ID Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Tandem Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

TAPI Support Over DNIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Tenanting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Toll Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Tone Demonstration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Tone Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Traffic Measurement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Transfer Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Transfer Security (Recall). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Trunk Answer From Any Station (TAFAS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Trunk Circuit Descriptor Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Trunk Dial Tone Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Trunk Operation - Direct Inward Dial (DID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Trunk Operation - Direct Inward System Access (DISA) . . . . . . . . . . . . . . . . . . . . . 196

Trunk Operation - Non-Dial-in CO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Trunk Operation - Tie . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Trunk Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Trunk Support - CO (LS/GS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Trunk Support - Direct Inward Dial (DID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Trunk Support - E&M . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Trunk Support - T1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Uniform Call Distribution (UCD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Vacant Number Intercept . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Voice Mail Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Whisper Announce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Feature Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

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Purchasable System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205 Customer Data Entry (CDE) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205 Maintenance Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206 Alarm Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206 Alarm LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206 Alarm Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207 Configuration Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207 Copy Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207 Customer Data Entry (CDE) Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207 Device Error Analysis Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207 Device Status Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207 Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207 Remote Maintenance Administration and Test (RMATS) Access . . . . . . . . . . . . . . . . 208 Remote Printing of CDE Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208 Remote Software Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208 Remove from Service, Return to Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209 Show, Set Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209 Show, Set System Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209 SUPERSET Firmware Download . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209 System Logging Facility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209 Test Line Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209 Maintenance Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210 Maintenance Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210 RS-232 Maintenance Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210 Diagnostic Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210 Types of Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211 Database Installation and Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211 Database Storage on Loss of Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213 Shipping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213 Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213 Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214 Feature Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215 System Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217 Tone Plan Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217 Traffic and Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217 Traffic Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217 Grade of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220 Traffic Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220 Receiver Provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221 SX-200 SPINE CLASS Receivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

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Physical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Electrical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Power and Grounding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Glossary of Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

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The SX-200® EL and SX-200 ML systems are a microprocessor-controlled telephone system that handles both voice and data switching. The system hardware is electrically compatible with most

Single line telephones

Mitel Networks™ digital sets

Key telephone systems

System telephone systems

Central office exchanges

ISDN Networks.

History

The SX-200 system was first developed in 1977 using leading-edge technology from Mitel Semiconductor Division. MITEL customers worldwide participated in its definition.

The SX-200 system was introduced with a feature-rich package - Generic 202. Building on the phenomenal success of the SX-200 PBX, MITEL introduced software and hardware enhancements at the rate of one a year.

Responding to demands for digital technology, in 1985 MITEL introduced the SX-200 DIGITAL PBX as both a migration path for existing SX-200 users and a communications solution for new customers. Most features are fully compatible with the first SX-200 system shipped in 1978. No wonder almost every major telephone company in the world has standardized on the SX-200 family of products!

As an extension of the powerful SX-200, the SX-200 DIGITAL PBX provided a migration path unmatched by any other manufacturer. This, combined with the fact that it could be competitively installed for customers requiring between 40 and 400 lines made the system a logical choice for any small-to-medium-size business.

In 1986, MITEL continued its commitment to meeting customer needs by launching the first fully digital version of the SX-200 DIGITAL system. This system opened the door to a range of applications available with digital technology for new users under 250 lines. The system incorporated custom silicon developed by MITEL, including the DX Chip, (used in the digital switching matrix), and filter codecs (used to convert analog signals to digital PCM format and vice versa).

In 1988, the 672-port system was introduced as an expansion for existing 250-line systems, and for new customers needing up to 500 lines.

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Generic 1003 software, introduced at the same time, offered advanced business features such as modem pooling and DATASETs capable of synchronous/asynchronous transmission. In addition, MITEL introduced one of the most flexible ACD Telemarketing packages available.

Generic 1004 software was introduced in 1990, delivering an office package that supports Key System functionality for companies that were interested in having a departmental key system application within their PBX environment. A Front Desk terminal provides a low-cost alternative to a PMS for smaller Hotel/Motel operators. As well it offers Enhanced Subattendant features.

The SX-200 LIGHT PBX and LIGHTWARE™ 15 software was introduced in 1991, responding to the need for fiber optic technology. At the same time, the SUPERSET™ 400 series telephones were delivered. This series consists of the SUPERSET 401+, SUPERSET 401, SUPERSET 410, SUPERSET 420 and SUPERSET 430 telephones. The sets are compatible with both the SX-200 LIGHT and SX-200 DIGITAL PBXs. The MILINK® Data Module was designed to be placed under the multiline SUPERSET 410, SUPERSET 420 and SUPERSET 430 telephones. Similar to the DATASETS introduced with Generic 1003, the MILINK Data Module provides asynchronous transmission. LIGHTWARE 15 also includes ISDN interface capability, DTMF Automatic Number Identification (ANI) and DTMF Dialed Number Identification Service (DNIS). The Programmable Key Module (PKM) was introduced in later versions of LIGHTWARE 15, providing SUPERSET 410, SUPERSET 420 and SUPERSET 430 telephones with 30 additional personal keys.

The first SX-200 ML PBX, SX-200 ML (FD), was developed using the same vertical cabinet of the SX-200 LIGHT PBX and modifiying it to include the system main control. The result was a fiber distributed (FD) single cabinet, 96 port PBX.

LIGHTWARE 16 software was released in 1995 and it introduced the SX-200 SPINE, a peripheral bay containing a peripheral control module, a power module, Loop Start (LS) trunks and LS/CLASS II modules, ONS, DNIC and CLASS modules. The 48 port SX-200 SPINE, fiber optically connected, can be located up to 1006 metres (3300 feet) from the control cabinet.

Release 1.1 of the SX-200 ML PBX provided the SX-200 ML (FD) with an option of a second cabinet or bay. The second cabinet could be a 96 port peripheral cabinet, a 24 or 48 port SPINE, or an ISDN Network Gateway.

LIGHTWARE 17 software was released with the SX-200 ML (RM) and the SX-200 EL PBX. The SX-200 ML system is housed in a horizontal, rack mounted (RM) cabinet and has the same two cabinet limit as the SX-200 ML (FD) PBX. The SX-200 EL is also housed in the horizontal, rack mounted cabinet but supports six peripheral bays. Other features include: a new family of DNIC-based SUPERSET 4000-series telephones, a centralized voice mail, centralized attendant, enhanced paging for key system telephones, interface units that connect programmable key modules to the SUPERSET 4025, SUPERSET 4125, or SUPERSET 4150 telephone, the DSS/BLF (Direct Station Select/Busy Lamp Field) interface unit that connects programmable key modules to an attendant console.

The SX-200 EL and the SX-200 ML systems also offer an access interface to the ISDN Network.This interface is provided by the ISDN Network Gateway peripheral node and the PRI card that installs within the SX-200 ELx cabinet Rev. 4.4 or greater. ISDN provides an

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international standard for voice, data, and signaling with end-to-end digital compatability worldwide, regardless of where the telephone terminal is located - in an office or in the home.

LIGHTWARE 18 software was released in the year 2000. Release 1.0 primarily introduced new software features. Release 2.0 is mostly hardware. LIGHTWARE 18 Release 2.0 introduces the BCC III, the BRI card, the ONS/CLASS Line card, the Control Triple CIM card, and the Peripheral Interface Module Carrier card. The BCC III provides extra processing power and holds a DSP module (single) that gives DTMF receivers, Record a Call conference bridges and CLASS generator resources, and a T1/E1 module that provides T1/D4 connectivity, CSU and ESF functionality at a reduced cost. Customers are also delighted with the introduction of the Copper Interface Module (CIM). Not every system requires fiber; the CIM offers you a cost-reduction with a co-located system.

LIGHTWARE 19 software released in 2001 provides functionality with Q.SIG that places the SX-200 system into a branch office network with the MITEL SX-2000® LIGHT system. This major leap is an exciting one for the SX-200 EL/ML system.

LIGHTWARE 19 Release 3.0 brings the cost-saving benefits of Voice over IP (VoIP) technology to the SX-200 EL. The Mitel Networks SX-200 IP Node addresses the IP telephony requirements of

Small to medium enterprises

Corporate enterprises with branch offices and teleworkers.

The SX-200 EL supports up to two SX-200 IP Nodes and 120 IP telephones in LIGHTWARE 19 Release 3.0.

LIGHTWARE 19 Release 3.1 adds support for IP Trunks to the SX-200 EL. Up to 60 IP Trunks can be supported per SX-200 EL system. Release 3.1 also brings support for even more easy-to-use Mitel Networks IP phones.

The SX-200 family provide a rich foundation of features and a sound digital architecture which allows for even further enhancements in the areas of networking, data handling, applications processing, and, of course, telephony. Most of these enhancements are compatible with every SX-200 system ever produced. Feature enhancements are straightforward with flash memory card upgrades or remote down loads of system software, while new hardware for data interfaces comes in the form of plug-in circuit cards.

MITEL, now named Mitel Networks, has continued to produce enhancements since 1978. The SX-200 EL now offers the customer 768 ports (672 physical ports) with a maximum of 650 lines. The systems will evolve with your needs, in one continuous migration plan. This means that you can buy what you need today, knowing that the SX-200 family will always meet your needs. The SX-200 systems are designed to provide “Communications Answers That Work .

. . For You.”

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The Theme - Flexibility, Reliability, Usability

The SX-200 EL and SX-200 ML systems are advanced microprocessor-control telephone systems that meets the three key customer requirements for installations of up to 650 telephones:

Flexibility

Reliability

Usability.

By designing the SX-200 EL and the SX-200 ML systems for maximum flexibility, we give you the capability of tailoring your system to meet your communications needs. If you are starting a new business, or if your existing telephone system fails to meet your requirements, you can install a completely new SX-200 EL system or SX-200 ML system. If you are among the customers with an installed SX-200 system, you can upgrade your system to the latest technology while protecting your investment in cabinets, building wiring, telephones, and line and trunk circuit cards. Whether a new installation or an upgrade, you can choose the system features and services you need today, with the assurance that you can expand the system at any time in the future.

In today’s information-oriented world, every business is concerned with the reliability of its communications system. The SX-200 EL and SX-200 ML systems continue the MITEL tradition of building a solid reliable product backed by our commitment to customer service. The system is designed to operate reliably in a typical business environment. No expensive equipment room or air conditioning is required. If problems should arise, built-in diagnostics and service aids assist the maintainer in quickly isolating and repairing the fault.

Usability is critical. A communications system is cost-effective only if users are able to access the features. The SX-200 EL and the SX-200 ML systems continue the philosophy of designing easy-to-use, highly functional telephone sets that are fully integrated with the features available on the system. And to ensure that we take care of your communications needs today and into the future, the latest series of voice and data sets conform to the evolving ISDN “U” interface standard.

As an introduction to the SX-200 EL and the SX-200 ML system, this guide outlines the various types of features, applications, and services available on the system, the major call management facilities that contribute to the system’s flexibility and ease of use, the voice and data peripheral devices that can be connected to the system, and the hardware configurations that allow you to tailor the system to your needs.

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SX-200 EL System

The SX-200 EL system can support up to six peripheral bays, cabinets, or SX-200 IP Nodes.

The SX-200 EL System has the following characteristics:

Main Control Card IIIEL (MCCIIIEL) or Main Control Card IIIELx (MCCIIIELx)

Bay Control Card II or Bay Control Card III, Bay Power Supply Card, and depending on the configuration, a maximum of two of the following carrier cards: Control Triple FIM Carrier Card, Control Dual FIM Carrier Card, Control Triple CIM Card

ONS/CLASS Line card, LS/GS card, LS/CLASS Trunk card, Universal card, COV card, DID card, OPS card, DNIC card, PRI card, BRI card, Digital Line card, and T1 card

Maximum of 96 physical ports using a single cabinet

Maximum of six Peripheral cabinets, two SX-200 IP Nodes, six SPINE Bays, or six ISDN Bays

Maximum of 672 physical ports in the system

Requires LIGHTWARE 17 or greater software. To support the SX-200 IP Node, you must have LIGHTWARE 19 Release 3.0 or greater software.

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The six peripheral bays can be SX-200 peripheral cabinets, SX-200 LIGHT peripheral cabinets, SX-200 IP Nodes (requires the MCC IIIELx), SPINE bays, or ISDN bays (A SPINE bay configured as bay 7 requires the MCC IIIELx). The ISDN bay may be an ISDN Network Gateway or a PRI card.The PRI card fits into a main control cabinet or a peripheral cabinet.

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SX-200 ML System

The SX-200 ML system can support up to one peripheral bay or cabinet.

The SX-200 ML System has the following characteristics:

Main Control Card IIIML (MCCIIIML)

Bay Control Card II or Bay Control Card III, Bay Power Supply Card, and a Control Dual FIM Carrier Card or a Control Triple CIM Card ( if expanding beyond the single cabinet)

ONS/CLASS Line card, LS/GS card, LS/CLASS Trunk card, Universal card, COV card, DID card, OPS card, DNIC card, PRI card, BRI card, and T1 card

Maximum of 96 physical ports using a single cabinet

Maximum of one peripheral cabinet, SPINE bay or ISDN bay

Maximum of 192 physical ports with a peripheral bay

Requires LIGHTWARE 17 or greater software

The one peripheral bay can be a SX-200 peripheral cabinet, SX-200 LIGHT peripheral cabinet, SPINE bay, or ISDN bay. The ISDN bay may be an ISDN Network Gateway or a PRI card.The PRI card fits into a main control cabinet.

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SX-200 ELx Cabinet

The SX-200 EL and the SX-200 ML system use the same rack mount (RM) horizontal cabinet, the SX-200 ELx cabinet (PN 9109-600-002-NA), for the control cabinet and for the peripheral cabinet.

The horizontal cabinet can be mounted in a standard 19" rack, or they can be stacked. The cabinet is plastic and plexiglass. The door on the cabinet allows the system administrator to see the system status at a glance. The control cabinet and the peripheral bays are linked by fibre or copper cables.

Located on the rear of the SX-200 ELx cabinet are four 25 pin connectors (J1J4 for the peripheral interface cards), three RJ-45 connectors (J5 and J6 for T1 trunks and J7 for a system fail transfer control port), a printer port, a grounding connector, a maintenance port, and two RS-232 connectors (J10 and J11 for the PRI maintenance).

The SX-200 ELx cabinet supports 12 card slots: eight slots support line and trunk cards, and four support the control cards and the FIM or CIM carrier cards. The cabinet can be configured as the control cabinet or as a peripheral cabinet. The SX-200 EL system using a MCCIIIELx card requires the SX-200 ELx cabinet in order to accommodate the three links to each cabinet.

The system requires an SX-200 ELx cabinet to support any of the following cards or functionality:

BCC III card

PRI card

BRI card

CLASS functionality of the ONS/CLASS Line card

SX-200 IP Node

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SX-200 LIGHT Peripheral Cabinet

The SX-200 LIGHT Peripheral Cabinet is vertical as opposed to horizontal. The cabinet contains one Bay Power Supply, one Bay Control Card (with attached Peripheral FIM Carrier plus FIM), and up to eight peripheral interface cards. The SX-200 LIGHT Peripheral Cabinet is shown below.

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SX-200 SPINE Peripheral Bay

The SX-200 SPINE Peripheral Bay is available as a single (6 slot) or dual (12 slot) configuration. Each SPINE Peripheral Bay contains one Power Module, and up to six peripheral modules. The first SPINE Peripheral Bay (SPINE A) also contains a Control Module II (with FIM). There are limitations regarding the ONS modules. If there are three ONS modules installed in SPINE A, no other modules may be installed on that SPINE.

The SPINE Peripheral Bay can be located up to 1 km from the control node.

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SX-200 IP Node

The SX-200 IP Node brings Voice over IP (VoIP) capabilities to the SX-200 EL. The SX-200 IP Node addresses the LAN-based telephony requirements of small to medium enterprises and corporate enterprises with branch offices and teleworkers. You can connect up to two SX-200 IP Nodes to an SX-200 EL system.

The SX-200 EL system supports up to 120 IP devices. You can connect up to 60 IP devices to each SX-200 IP Node and up to two SX-200 IP Nodes per SX-200 EL system. Each SX-200 IP Node supports up to 30 active IP phone-to-IP phone calls using voice compression.Up to 60 active calls can be made from IP phones to other devices, such as DNIC phones. Each SX-200 IP Node also supports up to 30 IP trunks, which means an SX-200 EL system can support up to 60 IP trunks.

The SX-200 IP Node offers

Reduced telecommunication costs and related support costs

The flexibility of LAN-based telephony combined with the feature-rich, reliable and proven performance of the SX-200 EL

Easy integration with existing circuit-switched telephony network and IP devices

Fast installation of IP components in an existing SX-200 EL system

The same easy-to-use functionality delivered by Mitel Networks DNIC phones

An easy path for migrating your business communications to LAN-based telephony.

Your business can now gain these benefits and many others offered by the robust performance of an Internet-enabled SX-200 EL.

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The SX-200 IP Node requires the following SX-200 system hardware:

An SX-200 ELx Controller

One or two Control Triple CIM Cards

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SX-200 EL/ML Peripheral Devices

The SX-200 EL and the SX-200 ML offer a wide range of peripheral devices to meet the voice and data switching needs of virtually all small to medium enterprises. The SX-200 EL now offers Voice over IP functionality and adds new IP phones and conference units to its long list of supported peripherals. Both the SX-200 ML and the SX-200 EL continue to support the highly successful SUPERSET line of telephones.

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Voice Capabilities

The SX-200 EL interfaces to analog, digital, and IP peripheral devices. The SX-200 ML system interfaces to analog and digital peripheral devices. Peripheral devices for voice communications include, but are not limited to, the following sets.

IP Peripherals (SX-200 EL only):

Mitel Networks 5201 IP Phone: The Mitel Networks 5201 IP Phone is a low-cost, single port entry-level IP telephone that connects to a 10BaseT Ethernet network. Features of the newly designed telephone include:

Three fixed-function keys: Hold, Message, and Transfer/Conference

Handset and Ringer volume Control

Message Waiting Lamp

Wall-mounting

Mitel Networks 5010 IP Phone: The Mitel Networks 5010 IP phone is a multi-line IP telephone. In addition to its 10 fixed function keys, the 5010 IP phone has six keys that you can program as Speed Call keys, Feature Access keys, or Line Appearances. The set also has a Message key and a Microphone key, both with indicator lamps. On incoming calls, the message lamp flashes in cadence with ringing of the set.

Mitel Networks 5020 IP Phone: The Mitel Networks 5020 IP phone is a multi-line IP telephone. It has 14 programmable keys with associated LCD indicators. These keys can be programmed as Speed Call keys, Feature Access keys, or Line Appearances. One key must be reserved for the prime line. Above the 14 programmable keys are a 2x20 alphanumeric bitmap graphics display and three softkeys. The display comes with or without backlighting. The three softkeys allow set users to select command prompts that appear in the display. The set also has a Message key and a Microphone key, both with indicator lamps, and eight fixed function keys without indicator lamps. On incoming calls, the message lamp flashes in cadence with ringing of the set.The 5020 IP phone offers half-duplex functionality with the speaker phone.

Mitel Networks 5215 IP Phone: The Mitel Networks 5215 IP phone is a multi-line IP phone. In addition to its 10 fixed function keys, the 5215 IP phone has six keys that can be programmed as Speed Call keys, Feature Access keys, or Line Appearances. The set also has a Message key and a Microphone key, both with indicator lamps. On incoming calls, the message lamp flashes in cadence with ringing of the set.

Mitel Networks 5220 IP Phone: The Mitel Networks 5220 IP phone is a multi-line IP phone. It has 14 programmable keys with associated LCD indicators. These keys can be programmed as Speed Call keys, Feature Access keys, or Line Appearances. One key must be reserved for the prime line. The three softkeys allow set users to select command prompts that appear in the display. The set also has a Message key and a Microphone key, both with indicator lamps, and eight fixed function keys without indicator lamps. On incoming calls, the message lamp flashes in cadence with ringing of the set. The 5220 IP phone offers half-duplex functionality with the speaker phone.

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Product Overview

Mitel Networks 5305 IP Office Conference Unit: The Mitel Networks 5305 IP Office Conference Unit is a high-quality conference unit that uses acoustic beam-forming technology to ensure superior performance. The unit is used with the 5020 IP Phone and connects to the phone’s headset port. This unit is designed for optimal performance in a private office that measures 12 feet by 15 feet (3.6 meters by 4.5 meters). The 5305 IP Conference Unit package includes a speaker unit and a side control unit. An optional mouse controller is available.

Mitel Networks 5310 IP Board Room Conference Unit: The Mitel Networks 5310 IP Board Room Conference Unit is a high-quality conference unit that uses acoustic beam-forming technology to ensure superior performance. The unit is used with the 5020 IP Phone and connects to the phone’s headset port. This unit is designed for optimal performance in a room that measures 15 feet by 25 feet (4.5 meters by 7.6 meters). The 5310 IP Conference Unit package includes a 5020 IP Phone, a speaker unit, and a side control unit. An optional mouse controller is available.

Mitel Networks 5412 Programmable Key Module: The Mitel Networks 5412 Programmable Key Module (PKM) provides 12 additional personal keys for a 5020 IP Phone. They can be programmed as Feature keys, Speed Call keys, Direct Station Select keys, or as Line Appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated phone.The 5412 PKM unit connects to a 5020 IP Phone by using a Mitel Networks PKM Interface Module (IM). The PKM IM is installed separately at the base of phone and is only compatible with 5020 IP Phones.

Mitel Networks 5448 Programmable Key Module: The Mitel Networks 5448 Programmable Key Module provides 48 additional feature keys for a 5020 IP Phone. They can be programmed as Feature keys, Speed Call keys, Direct Station Select keys, or as Line Appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated phone. The keys can be programmed through the phone. The 5448 PKM unit connects to a 5020 IP Phone by using a Mitel Networks PKM IM. The PKM IM is installed separately at the base of phone and is only compatible with 5020 IP Phones. A 5020 IP phone can support a maximum of two 5448 PKMs, which together provide a total of 96 additional feature keys.

Mitel Networks 5410 Programmable Key Module: The Mitel Networks 5410 Programmable Key Module (PKM) provides 12 additional personal keys for a 5020 IP Phone. They can be programmed as Feature keys, Speed Call keys, Direct Station Select keys, or as Line Appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated phone.The 5410 PKM unit connects to a 5020 IP Phone by using a Mitel Networks PKM Interface Module (IM). The PKM IM is installed separately at the base of phone and is only compatible with 5020 IP Phones.

Mitel Networks 5415 Programmable Key Module: The Mitel Networks 5415 Programmable Key Module provides 48 additional feature keys for a 5020 IP Phone. They can be programmed as Feature keys, Speed Call keys, Direct Station Select keys, or as Line Appearance keys. Each key has a Line Status Indicator that works the same way as those on the associated phone. The keys can be programmed through the phone. The 5415 PKM unit connects to a 5020 IP Phone by using a Mitel Networks PKM IM. The PKM IM is installed separately at the base of phone and is only compatible with 5020 IP Phones. A 5020 IP phone can support a maximum of two 5415 PKMs, which together provide a total of 96 additional feature keys.

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SX-200 General Information Guide

Standard Telephones:

Industry-standard rotary dial and DTMF telephones are supported; ONS and OPS lines provide an interface to the bay for these sets. The rotary telephone is not supported on the SX-200 SPINE.

SUPERSET 4001 Telephone: The SUPERSET 4001 telephone is a single-line digital telephone. It has a Flash key, a Message key, a Hold/Retrieve key, seven Speed Dial keys, a hold lamp, and a message indicator lamp, as well as keys for adjusting the ringer and handset receiver volume. On incoming calls, the message lamp flashes in cadence with ringing of the set.

SUPERSET 4015 Telephone: The SUPERSET 4015 telephone is a multi-line digital telephone. In addition to its 10 fixed function keys, the SUPERSET 4015 has six keys that can be programmed as Speed Call keys, Feature Access keys or Line Appearances. The set also has a Message key and Microphone key with indicator lamps. On incoming calls, the message lamp flashes in cadence with ringing of the set.

SUPERSET 4025 Telephone: The SUPERSET 4025 is a multi-line digital telephone. It has 14 programmable keys with associated LCD indicators. These keys can be programmed as Speed Call keys, Feature Access keys or Line Appearances. One key must be reserved for the prime line. Above the 14 programmable keys are a 2x20 alphanumeric bitmap graphics display and three softkeys. The display comes with backlighting or without backlighting. The three softkeys allow set users to select command prompts that appear in the display. The set also has a Message key and Microphone key with indicator lamps, and eight fixed function keys without indicator lamps. On incoming calls, the message lamp flashes in cadence with ringing of the set.The SUPERSET 4125 offers half-duplex functionality with the speaker phone.

SUPERSET 4090 Telephone: The SUPERSET 4090 telephone is a digital cordless telephone equipped with a backup battery charging system and an extra battery. A belt clip and a wall-mounting adapter are also included. The SUPERSET 4090 cordless may be used with another 4000 Series set. You can set up Call Forward on the desk phone to send calls to the SUPERSET 4090 when you are away from your desk. You can also use a line appearance key on the SUPERSET 4090 to answer calls to the Prime Line on your desk phone.

SUPERSET 4125 Telephone: The SUPERSET 4125 telephone is similar to the SUPERSET 4025 telephone. The difference between the two is that the SUPERSET 4125 can be connected to a PC. The SUPERSET 4125 has a built-in RS-232 serial port to accomodate the connection to a PC serial port.

The SUPERSET 4125 telephone, like the SUPERSET 4025 telephone, has 14 programmable keys with associated LCD indicators. These keys can be programmed as Speed Call keys, Feature Access keys or Line Appearances. Above the 14 programmable keys are a backlit, 2x20 alphanumeric bitmap graphics display and three softkeys. The three softkeys allow set users to select command prompts that appear in the display. The set also has a Message key and Microphone key with indicator lamps, and eight fixed function keys without indicator lamps. On incoming calls, the message lamp flashes in cadence with ringing of the set. The set also has a headset jack that allows the user to have a headset and handset plugged in at the same time. The SUPERSET 4125 offers half-duplex functionality with the speaker phone.

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