Mitel 5224 IP, 5212 IP User Manual

Name: Mitel 5224 IP
Brand: Mitel
SKU: 660912
Rating: 4.3 (3 reviews)

4.3 (3)

USER GUIDE

PN 58009805, Rev A

3300 ICP 6.1

Contents

ABOUT YOUR PHONE	1
Elements of Your Phone	4
Selecting Menu Options	7
Using Your IP Phone in Remote Mode	7
About Feature Access Codes	7
For Users on Resilient 3300 ICP Systems	8
5224 IP Phone Line Interface Module	8
TIPS FOR YOUR COMFORT AND SAFETY	8
Don't cradle the handset!	8
Protect your hearing	9
Adjust the viewing angle	9
CUSTOMIZING YOUR 5212/5224 IP PHONE	10
Ringer Control	10
Handset Receiver Volume Control	10
Speaker Volume Control	11
Display Contrast Control	11
Feature Keys	12
Language Change	13

-i-

MAKING AND ANSWERING CALLS	13
Make a call	13
Answer a call	13
Emergency Calls	14
Phonebook (5224 IP Phone only)	16
Redial	16
Redial	16
Speed Call Keys	17
Speed Call	18
Handsfree Operation	19
Auto	20
CALL HANDLING	21
Hold	21
Mute	21
Transfer	22
Conference	22
Conference Split	22
Add Held (5224 IP Phone only)	23
Swap	23
Call Forward	24
Call Forward	26
Call Forward	27
Call Forward - Forced (5224 IP Phone only)	27
Call Forward	27
Messaging	28
Messaging	29
Messaging	30
Messaging	30

-ii-

USING ADVANCED FEATURES	31
Account Codes	31
Call Park	31
Call Pickup	32
Campon	32
Do Not Disturb	32
Override	33
Paging	33
Direct Paging	33
Direct Paging	34
Direct Paging	36
Reminder (5224 IP Phone only)	37
Headset Operation	38
Headset Operation (with Feature Control Switch)	39
Music	40
Group Paging / Meet Me Answer	41
Trunk Flash	41
Record a Call	42
Hot Desking	43
Tag Call	45
Call History	46
Night Answer	48
Release	49
Mobile Extension	49
USING THE LINE INTERFACE MODULE (5224 IP PHONE ONLY)	49
LINE INTERFACE MODULE MODE	50
FAILOVER MODE	52
EMERGENCY CALLS	52
FEATURE ACCESS CODES	53

-iii-

ABOUT YOUR PHONE

The Mitel 5212 and 5224 IP Phones are full-feature, dual port, dual mode telephones that provide voice communication over an IP network. Each features a back-lit liquid crystal display (LCD) screen, display-assisted access to features, on-hook dialing and off-hook voice announce with handsfree answerback, and a large ring/message indicator. The 5212 IP Phone offers 12 programmable keys, and the 5224 IP Phone offers 24 programmable keys for one-touch feature access. Both phones provide ten fixed feature keys for convenient access to features such as Conferencing, Redial, and many customizable user settings. The 5212 and 5224 IP Phones support Mitel Call Control (MiNet) protocols and session initiated protocols (SIP). The 5224 IP Phone also supports modules such as the Line Interface Module, 5310 IP Conference Unit, and the 12 and 48 Buttom Programmable Key Modules. The 5224 IP Phone can be used as an ACD Agent Phone or a Teleworker phone.

The personal key on the bottom left is always your Prime Line; the remaining personal keys can be programmed as:

zFeature keys (for example, Swap). You can program feature keys from your phone, or using the Desktop Tool. Your administrator can also program feature keys.

zSpeed Call keys. You can program speed call keys from your phone, or using the Desktop Tool.

zLine Appearances. Only the administrator can program line appearances.

Note: For more information on the Desktop Tool, talk to your system administrator.

-1-

The 5212 IP Phone

-2-

The 5224 IP Phone

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Elements of Your Phone

Feature	Function
1 Display	Provides a two–line, 20–character liquid crystal
	display (LCD) viewing area that assists you in
	selecting and using phone features, accessing your
	voice mail, and identifying callers. When you are
	using the Superkey menu interface, prompts and
	feature information appear on the display screen. For
	information on selecting menu options with or
	without softkeys, see "Selecting Menu Options"
	elsewhere in this guide.
2 Softkeys (5224 IP	Context-sensitive keys change depending on the
Phone only)	modes of the operation and the menu currently
	displayed. Softkeys enable you to easily view and
	select a variety of features.
3 Ring/Message	Flashes to signal an incoming call and to indicate a
Indicator	message waiting in your voice mailbox.
4 Volume, Speaker	Provide the following audio control capability:
and Mute Controls	z	(UP) and	(DOWN) provide volume
		control for the ringer, handset, and handsfree
		speakers.
	z	(SPEAKER) enables and disables Handsfree
		mode.
	z (MUTE) enables Mute, which allows you to
		temporarily turn your phone's handset, headset
		or handsfree microphone off during a call.

-4-

Feature	Function
5 Fixed Function Keys	Give you access to the following phone functions:
	z	(SUPERKEY) : provides access to menus for
		your phone's additional features. Note : When
		navigating through Superkey menu options, press
		(CANCEL) or	(SUPERKEY) to back up
		one menu level.
	z (CANCEL) : ends a call when pressed during
		the call, and, when you are programming the
		phone, eliminates any input and returns to the
		previous menu level.
	z	(REDIAL) : calls the last number dialed.
	z	(HOLD) : places the current call on hold.
	z	(TRANS/CONF) : initiates a call transfer or
		establishes a three–party conference call.
	z	(MESSAGE) : provides access to your voice
		mailbox and flashes to notify you of messages
		waiting in your voice mailbox. Note : The
		Ring/Message indicator also flashes when
		messages are waiting.
6 Keypad	Use to dial.
7 Programmable	Provides 12 keys that can be programmed as speed
Personal Keys and	call keys, feature keys, or line appearance keys,
Designation Card	according to your communication needs. Personal
	keys have status indicators. On a 5224 IP Phone, the
	bottom right personal key is always your Prime Line

key. On the 5212 IP Phone, the bottom left personal keys is always your Prime Line key. The bottom left personal key is always your Prime Line key. Write the name (speed call, feature or line appearance) of the Personal keys that you program on the designation card (use the side of the card with the textboxes provided). Use the slot behind the plastic cover at the bottom of the phone to remove/insert the designation card.

-5-

Feature		Function
8	Handsfree Speaker	Provides sound for Handsfree calls and background
		music.
9	Handset	Use for handset calls. If you are in headset or
		handsfree mode, you do not need to use the
		handset.

IMPORTANT NOTE FOR HEADSET USERS:

Mitel Networks Headsets with Feature Control Switch must be installed in the dedicated headset jack on the back of the phone. Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick–disconnect plug restores handset operation.

Ring/Message indicators
When indicator is	it means that
Flashing rapidly	Your phone is ringing
Flashing slowly	A message or callback message is
	waiting at your phone
On	Your phone is ringing another phone
Off	Your phone is idle, or you are on a
	call

-6-

Selecting Menu Options

Because the 5224 IP Phone offers softkeys, feature availability and menu options for the 5212 and 5224 IP Phones may differ.

To select menu items on the display:

1.On a 5224 IP Phone, press the softkeys.

2.On a 5212 IP Phone, press *, 0 and # on the keypad. For example, if options *=YES 0=DEFAULT #=NO appear and you want to select YES, press *.

Procedures in this guide show all menu selection options, where applicable— for example, "Press the * or Yes softkey". Procedures in this guide also specify when a menu option is available on only one of the phones—for example, "On a 5224 IP Phone only, press the Save softkey".

Using Your IP Phone in Remote Mode

Remote Mode allows the 5212 and 5224 IP Phone to be used in the home or in other locations away from the office. For information on how to program your IP Phone for remote operation, refer to the Remote IP Phones Guide available at www.mitel.com

About Feature Access Codes

Use of some features requires dialing access codes. The codes are flexible and may be different than those in this guide. Ask your Administrator for a list of codes you should use.

-7-

For Users on Resilient 3300 ICP Systems

If during a call, you hear two beeps repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system. The call continues but some of the keys and features on your phone function differently. The keys and most features begin working normally again after you hang up. If your phone switches to the secondary system while your speaker or handset is muted (that is, while the MUTE light is on), the call remains muted until you hang up. Normal operation resumes when your phone switches back to the primary system. If your phone is idle and switched to the secondary system, you'll see a flashing rectangle on the display. The rectangle remains until the switch to the primary system is complete.

5224 IP Phone Line Interface Module

The Line Interface Module is an optional device that adds an analog phone line (POTS) capability to your 5224 IP phone only. If Emergency Call Routing is not programmed on your 3300 ICP, you must use the Line Interface Module to dial emergency calls. For more information on emergency number dialing, refer to Emergency Calls. If you have a Line Interface Module connected to your 5224 IP Phone, all programming of the Line Interface Module, except the Analog Key, is done by the Installer when your phone is installed. For more information, refer to "Using the Line Interface Module" elsewhere in this guide.

Note: The 5212 IP Phone does not support the Line Interface Module.

TIPS FOR YOUR COMFORT AND SAFETY

Don't cradle the handset!

Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information.

-8-

Protect your hearing

Your phone has a control for adjusting the volume of the handset receiver or headset. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.

IMPORTANT NOTE FOR HEADSET USERS: Mitel Headsets with Feature Control Switch must be installed in the dedicated headset jack (the jack on the back of the phone). Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick-disconnect plug restores handset operation.

Adjust the viewing angle

The stand built into your phone tilts to give you a better view of the keys.

To tilt your telephone for better viewing:

1.Turn the phone so that the front faces away from you.

2.Hold the base unit firmly and press the release tabs on the sides of the stand to detach the base unit.

3.Hinge the hooks of the base unit into the notches on the back of the phone and snap into place as follows:

a.For a high–angle mount, hinge the two lower hooks into the bottom set of notches and snap the two upper hooks into the middle set of notches.

b.For a low–angle mount, hinge the two lower hooks into the middle set of notches and snap the two upper hooks into the top set of notches.

-9-

CUSTOMIZING YOUR 5212/5224 IP PHONE

Ringer Control

To adjust the Ringer Volume while the set is ringing: z Press ( UP ) or ( DOWN ).

To adjust the Ringer Pitch while the set is idle:

1.Press ( SUPERKEY ). .

2.Press # or the No softkey until "Ringer Adjust?" appears.

3.Press * or the Yes softkey twice.

4.	Press	( UP ) or ( DOWN ).
5.	Press	( SUPERKEY ).

Handset Receiver Volume Control

To adjust the Handset Receiver Volume when you are using the handset:

z Press ( UP ) or ( DOWN ).

-10-

Speaker Volume Control

To adjust the Speaker Volume when making an on–hook call or when listening to background music:

z Press ( UP ) or ( DOWN ).

Display Contrast Control

To adjust the Display Contrast while your set is idle: z Press ( UP ) or ( DOWN ).

-11-

Feature Keys

You can use ( SUPERKEY ) on your phone or the Desktop Tool to program the personal keys as feature keys. The Desktop Tool is a browser– based interface that makes programming quick and easy. For more information on using the Desktop Tool, please contact your System Administrator.

To program some features to a personal key, you must dial a feature access code. A list of access codes is provided elsewhere in this guide; however, the codes are flexible and may be different than those in this guide. Ask your Administrator for a list of codes you can use.

To display information about a key:

1.Press ( SUPERKEY ).