Mitel 5330e User Manual

MITEL

Communications Director

5330e and 5340e IP Phone User Guide

NOTICE

The information contained in this document is not warranted by Mitel Networks Corporation or any of its affiliates or subsidiaries ("Mitel") and is subject to change without notice. Mitel assumes no liability for any errors or omissions. This document may be reproduced, either wholly or in part, solely for distribution to authorized users of Mitel's products.

TRADEMARKS

Mitel and Speak@Ease are trademarks of Mitel Networks Corporation. Windows and Microsoft are trademarks of Microsoft Corporation.

Other product names mentioned in this document may be trademarks of their respective companies and are hereby acknowledged.

Mitel 5330e and 5340e IP Phones - User Guide

August 2011

®,™ Trademark of Mitel Networks Corporation © Copyright 2011, Mitel Networks Corporation All rights reserved

IMPORTANT! This phone is NOT suitable for direct connection to the public-switched telephone network. Connect the phone to a Mitel Networks system only.

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5330e/5340e IP Phones – User Guide
ABOUT YOUR PHONE .............................................................................................	1
Elements of Your Phone......................................................................................................	3
Ring/Message Indicators .....................................................................................................	4
For Users on Resilient 3300 ICP Systems ..........................................................................	4
Mitel Line Interface Module..................................................................................................	4
Using Your IP Phone with Mitel Unified Communicator Express.........................................	4
Tips For Your Comfort And Safety.......................................................................................	5
Don't Cradle the Handset! ...............................................................................................................	5
Protect your Hearing .......................................................................................................................	5
Adjust the Viewing Angle.................................................................................................................	5
USING YOUR DEFAULT PHONE WINDOW AND KEYS.........................................	6
Getting Started with Your Phone .........................................................................................	6
5340e and 5330e IP Phone Default Window and Keys.......................................................	7
ABOUT YOUR PHONE APPLICATIONS .................................................................	8
Using the Settings Application .............................................................................................	9
Using the Call History Application........................................................................................	9
View Call Log Details ....................................................................................................................	10
Review Call Log Icons...................................................................................................................	10
Delete Logs ...................................................................................................................................	11
Getting Help.......................................................................................................................	11
Tips for Setting up Your Phone..........................................................................................	11
CUSTOMIZING YOUR PHONE...............................................................................	12
Using the Dial Pad to Enter Information ............................................................................	12
Using the On-Screen Keyboard to Enter Information ........................................................	13
Specify User Information ...................................................................................................	13
Specify Language ..............................................................................................................	14
Specify Display Brightness and Contrast...........................................................................	14
Specify Audio Feedback Options.......................................................................................	15
Specify Text Size ...............................................................................................................	15
Specify Call Notification Behavior......................................................................................	16
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5330e/5340e IP Phones – User Guide

Adjust the Ringer ...............................................................................................................	16
Enable a Screen Saver (5340e only).................................................................................	17
Program Receipt of External Messaging ...........................................................................	18
Enable URL Displays on Your Phone................................................................................	18
Enable PC Connectivity .....................................................................................................	18
PROGRAMMING FEATURES ON YOUR KEYS ....................................................	19
Tips on Programming Features .........................................................................................	19
Features available for programming on programmable keys........................................................	19
Applications available for programming on programmable keys ..................................................	20
Program Feature Keys Using the Settings Application......................................................	21
Clear Programming from a Key .........................................................................................	22
SETTING UP YOUR CONTACT LIST (5340E ONLY) ............................................	23
Adding Names to Your Contact List...................................................................................	23
Editing Information in Your Contact List ............................................................................	23
MAKING AND ANSWERING CALLS .....................................................................	24
Dial from your People Application (5340e IP Phone only).................................................	24
Phone Book .......................................................................................................................	24
Answer a Call.....................................................................................................................	25
End a Call ..........................................................................................................................	25
Redial.................................................................................................................................	25
Redial - Saved Number .....................................................................................................	26
Handsfree Operation .........................................................................................................	26
Auto-Answer ......................................................................................................................	27
Using the Analog line.........................................................................................................	27
CALL HANDLING ...................................................................................................	28
Hold ...................................................................................................................................	28
Mute...................................................................................................................................	28
Transfer .............................................................................................................................	29
Conference ........................................................................................................................	29
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	5330e/5340e IP Phones – User Guide
Conference Split ................................................................................................................	29
Add Held ............................................................................................................................	30
Swap..................................................................................................................................	30
Call Forwarding..................................................................................................................	30
Using Quick Call Forward Always .................................................................................................	31
Programming Call Forwarding Using Profiles ...............................................................................	31
Activate Call Forward ....................................................................................................................	32
Cancel Call Forward......................................................................................................................	33
USING OTHER FEATURES....................................................................................	34
Account Codes ..................................................................................................................	34
ACD ...................................................................................................................................	34
Attendant Call Hold - Remote Retrieve..............................................................................	35
Callback .............................................................................................................................	35
Call Forward - Remote (I'm Here)......................................................................................	35
Call Forward - End Chaining..............................................................................................	36
Call Forward - Forced ........................................................................................................	36
Call Forward - Override .....................................................................................................	37
Call Park ............................................................................................................................	37
Call Pickup.........................................................................................................................	38
Campon .............................................................................................................................	38
Direct Paging .....................................................................................................................	39
Direct Paging - Handsfree Answerback Enabled..........................................................................	39
Direct Paging - Handsfree Answerback Disabled .........................................................................	40
Direct Voice Call ................................................................................................................	41
Do Not Disturb ...................................................................................................................	41
Emergency Calls................................................................................................................	42
Float Keys (5340e IP Phone).............................................................................................	43
Programming Float Keys...............................................................................................................	44
Using Float Keys ...........................................................................................................................	45
Group Listen ......................................................................................................................	46
Group Paging / Meet Me Answer.......................................................................................	46
Group Presence.................................................................................................................	47
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5330e/5340e IP Phones – User Guide

Handoff - Personal Ring Groups........................................................................................	48
Headset Operation.............................................................................................................	48
Hot Desking .......................................................................................................................	49
Hot Desk Remote Logout ..................................................................................................	50
Hot Desk - PIN Change .....................................................................................................	50
Make Busy .........................................................................................................................	50
Message Waiting Indicator ................................................................................................	51
Messaging - Advisory ........................................................................................................	51
Messaging - Callback ........................................................................................................	51
Messaging - Cancel Callback ............................................................................................	53
Messaging - Cancel All Callbacks .....................................................................................	53
Music .................................................................................................................................	53
Night Answer .....................................................................................................................	53
Override (Intrude) ..............................................................................................................	54
Paging................................................................................................................................	54
Phone Lock........................................................................................................................	54
User PIN ............................................................................................................................	55
Record a Call .....................................................................................................................	56
Reminder ...........................................................................................................................	56
Speak@Ease.....................................................................................................................	57
Speed Call .........................................................................................................................	57
Tag Call .............................................................................................................................	58
Trunk Flash........................................................................................................................	58
VISUAL VOICE MAIL (5340E IP PHONE ONLY) ...................................................	59
Set Up your Mailbox ..........................................................................................................	59
Enable Visual Voice Mail ...................................................................................................	59
Opening the Visual Voice Mail Application ........................................................................	59
Log Into Your Mailbox From Your Own Extension.............................................................	59
Log Into Your Mailbox From Another Extension ................................................................	60

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5330e/5340e IP Phones – User Guide
Log Out Of Your Mailbox ...................................................................................................	60
About the Visual Voice Mail Main Window ........................................................................	61
Display Message Details ...................................................................................................	63
Play a Voice Message .......................................................................................................	64
Dial Message Sender ........................................................................................................	64
Save a Message ................................................................................................................	65
Delete a Message..............................................................................................................	65
Add a Message Sender to Your Contacts List...................................................................	65
Forward a Message to Another Mailbox ............................................................................	66
Forward a Message to Your Email Address ......................................................................	66
USING YOUR PHONE WITH THE 5310 IP CONFERENCE UNIT..........................	67
Access the Conference Controller .....................................................................................	67
Turn the Conference Unit On and Off................................................................................	67
Adjust the Conference Unit Volume...................................................................................	67
Place the Conference Unit in Presentation Mode..............................................................	67
Exit the Conference Controller...........................................................................................	68
Mute the Conference Unit..................................................................................................	68
USING THE LINE INTERFACE MODULE ..............................................................	69
Making and Answering Calls Using the Analog key ..........................................................	69
Making and Answering Calls Using the Failover Mode .....................................................	70
USING YOUR PHONE WITH THE CORDLESS MODULE AND ACCESSORIES . 71
Elements of Your Cordless Module and Accessories........................................................	72
Handset/Headset Combinations ........................................................................................	73
Pairing the Cordless Module and Accessories ..................................................................	73
Pairing a DECT Cordless Accessory with a DECT Cordless Module...........................................	73
Pairing a Bluetooth Accessory with a Bluetooth Module...............................................................	74
Unpairing an Accessory ................................................................................................................	75
Cordless Module LED Indicators .......................................................................................	75
Using a Cordless Device as a Remote Control .................................................................	75
Using the Mute Key on a Cordless Device ........................................................................	76
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5330e/5340e IP Phones – User Guide

Using the Volume Keys on Cordless Device .....................................................................	76
USING THE MITEL CORDLESS HANDSET ..........................................................	77
Elements of the Cordless Handset ....................................................................................	77
Answer a Call.....................................................................................................................	78
Hang up .............................................................................................................................	78
Dialing – Auto Dial Disabled ..............................................................................................	78
Dialing – Auto Dial Enabled ...............................................................................................	78
Handset Alerting Tones and LEDs ....................................................................................	79
USING THE MITEL DECT CORDLESS HEADSET ................................................	80
Answer a Call.....................................................................................................................	80
Hang Up.............................................................................................................................	81
Dialing – Auto Dial Disabled ..............................................................................................	81
Dialing – Auto Dial Enabled ...............................................................................................	81
Headset Alerting Tones and LEDs ....................................................................................	81
USING A BLUETOOTH HEADSET.........................................................................	83
Answer a Call.....................................................................................................................	83
Hang Up.............................................................................................................................	83
Dialing – Auto Dial Disabled ..............................................................................................	83
Dialing – Auto Dial Enabled ...............................................................................................	84
USING THE CORDLESS DEVICES APPLICATION...............................................	84
Low Battery Level ..............................................................................................................	84
Viewing Cordless Module Information ...............................................................................	84
Enabling/Disabling Auto-Connect on a Bluetooth Headset ...............................................	85
Connecting/Disconnecting a Bluetooth Headset ...............................................................	85
Editing a Bluetooth Headset Name....................................................................................	85
Auto Dial ............................................................................................................................	86

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5330e/5340e IP Phones – User Guide

ABOUT YOUR PHONE

The Mitel® 5330e and 5340e IP Phones are full-feature, dual port, dual mode enterpriseclass phones that provide voice communication over an IP network. They both feature a large graphics display (160 x 320) and self-labeling keys. The 5330e IP Phone offers 24 programmable multi-function keys and the 5340e IP Phone offers 48 programmable multifunction keys for one-touch feature access. Both phones provide ten fixed feature keys for convenient access to features such as Conferencing, Redial, and many customizable user settings as well as navigational keys to access various screens and application layers.

The 5330e and 5340e IP Phones support Mitel Call Control (MiNet) protocol and session initiated protocols (SIP). Both phones support the Line Interface Module and 5310 IP Conference Unit. Additionally, they support Hot Desking and Clustered Hot Desking as well as Resiliency. The 5330e/5340e phones are ideal for executives and managers, and can be used as an ACD Agent or Supervisor Phone, as well as a Teleworker Phone.

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5330e/5340e IP Phones – User Guide

The 5330e IP Phone

The 5340e IP Phone

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						5330e/5340e IP Phones – User Guide
	Elements of Your Phone
		Feature				Function
	1)	Display		Provides a large, high-resolution viewing area that assists you in selecting and
				using phone features.
	2)	Ring/Message Indicator	Flashes to signal an incoming call and to indicate a message waiting in your
				voice mailbox.
	3)	Volume, Speaker		Provide the following audio control capability:
	and Mute Controls				(UP) and	(DOWN) provide volume control for the ringer,
					handset, and handsfree speakers.
					(SPEAKER) enables and disables Handsfree mode.
					(MUTE) enables Mute, which allows you to temporarily turn your
					phone's handset, headset or handsfree microphone off during a call.
	4)	Fixed Function Keys		Give you access to the following phone functions:
					(APPLICATIONS): provides access to menus for your phone's
					applications and settings.
					(CANCEL): ends a call when pressed during the call, and, when you
					are programming the phone, eliminates any input and returns to the
					previous menu level.
					(REDIAL): calls the last number dialed.
					(HOLD): places the current call on hold.
					(TRANS/CONF): initiates a call transfer or establishes a three-
					party conference call.
					(MESSAGE): provides access to your voice mailbox and flashes to
					notify you of messages waiting in your voice mailbox. Note: The
					Ring/Message indicator also flashes when messages are waiting.
	5)	Keypad		Use to dial.
	6)	Navigation Page		Use to display additional pages of information. The 5330e has two page
	Keys			navigation keys: Back and Next. The 5340e has three page navigation keys:
				Back, Next, and Home.
	7)	Programmable		Provides 24 (on the 5330e) and 48 (on the 5340e) self-labeling keys that can
	Feature Keys and Softkeys.			be programmed as speed call keys, fixed function keys, hard keys,
				applications, or line appearance keys, according to your communication
				needs. On your home page, the bottom right feature key is always your Prime
				Line key on a 5340e IP Phone; and the bottom left feature key is always your
				Prime Line key on the 5330e IP Phone. The top three keys are softkeys.
	8)	Handsfree Speaker		Provides sound for Handsfree calls and background music.
	9)	Handset		Use for handset calls. If you are in headset or handsfree mode, you do not
				need to use the handset.

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5330e/5340e IP Phones – User Guide

Ring/Message Indicators

When indicator is		it means that
Flashing rapidly		Your phone is ringing
Flashing slowly		A message or callback message is waiting at your phone
On	Your phone is ringing another phone
Off	Your phone is idle, or you are on a call

For Users on Resilient 3300 ICP Systems

If during a call, you hear a beep repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system. The call continues and there is a change in the operation of some keys and features on your phone. Normal operation resumes when your phone switches back to the primary system. If your phone is idle and switched to the secondary system, you'll see a flashing rectangle on the display. The rectangle remains until the switch to the primary system is complete.

If the phone fails over to the secondary ICP, you have access to your mailbox on the secondary ICP only if your Administrator has programmed a mailbox for you.

Notes:

The mailbox on the secondary ICP will not contain the same messages as the mailboxes on the primary ICP. Any preferences that are voice mail related are not carried from the primary ICP to the secondary ICP. These preferences must be set on both ICPs.

The People and Settings applications do not support resiliency. Your logs, contact information and any Settings on the primary ICP will not be carried from the primary ICP to the secondary ICP.

Mitel Line Interface Module

The Line Interface module is an optional device that adds an analog phone line (POTS) capability to your phone. If Emergency Call Routing is not programmed on your 3300 ICP, you must use the Line Interface Module to dial emergency calls. For more information on emergency number dialing, refer to Emergency Calls. If you have a Line Interface Module connected to your phone, all programming of the Line Interface Module, except the Analog Key, is done by the Installer when your phone is installed. For more information, refer to Programming Features on Your Keys and Using the Line Interface Module.

Using Your IP Phone with Mitel Unified Communicator Express

When used with Unified Communicator® Express or Unified Communicator Advanced applications, the 5330e/40 IP Phone becomes a powerful communications tool that helps customers streamline communications between people and organizations. This leads to improved productivity, enhanced customer service, reduced costs, and ultimately improved business process integration. See the appropriate user guide at http://edocs.mitel.com for details.

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5330e/5340e IP Phones – User Guide

Tips For Your Comfort And Safety

Don't Cradle the Handset!

Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information.

Protect your Hearing

Your phone has a control for adjusting the volume of the handset receiver or headset. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level.

Adjust the Viewing Angle

The stand built into your phone tilts to give you a better view of the keys.

To tilt your phone for better viewing:

1.Turn the phone so that the front faces away from you.

2.Hold the base unit firmly and press the release tabs on the sides of the stand to detach the base unit.

3.Hinge the hooks of the base unit into the notches on the back of the phone and snap into place as follows:

a.For a high-angle mount, hinge the two lower hooks into the bottom set of notches and snap the two upper hooks into the middle set of notches.

b.For a low-angle mount, hinge the two lower hooks into the middle set of notches and snap the two upper hooks into the top set of notches.

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5330e/5340e IP Phones – User Guide

USING YOUR DEFAULT PHONE WINDOW AND KEYS

The 5340e and 5330e IP Phone default phone windows and keys are shown and described below. The Phone window provides access to programmable keys and the main phone interface.

Getting Started with Your Phone

When you receive your phone, you need to program features and applications. Press the

blue Applications key to access your phone’s applications. You can then program your phone’s settings, your contact list using People (5340e IP Phone), Call Forwarding and so forth. See About Your Phone Applications.

5340e and 5330e IP Phone Window

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						5330e/5340e IP Phones – User Guide
	5340e and 5330e IP Phone Default Window and Keys
		Feature				Function
	1)	Softkeys	Allow you to access specific call control features, which are context sensitive.
			Non-programmable feature keys, which are specific to the application or state of
			the set. The 5330e provides three softkeys and the 5340e provides six softkeys.
	2)	Programmable Keys	Launch specific call control features. Use the Settings application or the Unified
			Communicator Express application to program these keys. The 5340e provides
			16 programmable keys per page (a maximum of 47 programmable keys plus 1
			prime line key). The 5330e provides 8 per page (a maximum of 23
			programmable keys plus 1 prime line key). For instructions on programming the
			keys, see Programming Features on Your Keys.
	3)	Navigation Page Keys	Display additional pages of information The 5330e has two page navigation
			keys: Back and Next, while the 5340e has three page navigation keys: Back,
			Home, and Next.
	4)	Status Line	Displays time, date, and icons indicating feature states as follows:
				Message Waiting (		) - Indicates new voice mail.
				Headset (	) - Indicates that the phone is in headset mode.
				DND ( ) - Indicates DND (Do not disturb) mode.
				Logged in as ( ) - Indicates that a hot desk user is logged in.
				Conference Unit (		) - Indicates that the Conference Unit is connected
				and turned on.
	5)	Information Area	Provides prompts in most phone applications. Content changes based on the
			application.
	6)	Footer	Shows context and summary information based on information in the
			Programmable Keys area, such as Page Indicators, numbers of items, and so
			forth.

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5330e/5340e IP Phones – User Guide

ABOUT YOUR PHONE APPLICATIONS

Your 5330e and 5340e IP Phones provide applications that simplify the use of your phone.

To open the Applications window, press the blue Applications key. The Applications home window gives the current status of your phone’s applications. To open an application, press the key beside the application name:

People (5340e IP Phone only): Use the People application to add, delete and edit contact names and numbers. You can also dial anyone on your contact list from the People application. The People window displays up to eight contacts per page, ordered alphabetically by last name For information on using the People application, refer to Setting Up Your Contact List and Dial From Your People Application.

Call Forwarding: Use the Call Forwarding application to quickly set Call Forward Always and to create Call Forward profiles that identify where to send your incoming calls. The Call Forwarding window shows a list of your Call Forwarding profiles and indicates which one is active. See Call Forward for more information on how to add, edit, delete, and activate Call Forwarding profiles.

Call History: Use the Call History application to display lists of the calls that you have missed, made, and answered. This feature allows you to filter the call records and display information on each call on the list. See Using the Call History Application for more information.

Conference Unit: Use the Conference Unit application to control the 5310 IP Conference Unit. Use this application to turn the conference unit off or on, to adjust the volume, or to put the conference unit into Presentation mode. You can only run one Conference Controller session at a time. The Conference Unit application is available only when your phone is connected to a 5310 Conference Unit. See Using Your Phone with the 5310 Conference Unit for more information.

Cordless Module and Accessories: Use the Cordless Devices application to configure and view status of cordless accessories. See Using the Cordless Module for more information.

Settings: Use the Settings application to display and quickly change your phone’s current communications settings. See Using the Settings Application for more information.

Help: Provides access to Launch PC Help and Quick Help and displays a list of the key icons.

Call Info: Use the Call Info application to display caller information on your phone’s prime line. Call Info appears automatically on incoming calls if the Call Notification—Display Call Info Setting is enabled and Call Info is available

You can press the programmed application key from the default Phone Window. For information on programming keys, see Programming Features On Your Keys.

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5330e/5340e IP Phones – User Guide

Using the Settings Application

The Settings application provides a single location to access all your phone settings. Select any of the options below to access a window where you can view and configure settings for your phone. The Settings window provides the following:

User Information: Use to specify your name and phone number.

Languages: Allows you to select the language in which phone prompts and applications appear. Supported languages are English, French, Spanish, German, Dutch, Italian, and Portuguese. Note: The system can support up to three languages at one time. Language choices appearing in the phone display are controlled by ICP programming.

Text Size: Allows you to specify the font size (large or small) for the 5340e IP Phone.

Programmable Keys: Use to assign features to the Programmable Keys that are available in the Phone application.

Call Notification: Use to specify that the Phone application behavior when incoming or outgoing calls occur.

Brightness and Contrast: Allows you to adjust the display brightness and contrast of your phone.

Screen Saver: Allows you to specify a specific time of inactivity on your phone that triggers the screen saver to display.

Audio Feedback: This setting allows you to adjust the volume of the audio feedback as well as the error beeps and enable or disable the setting.

Message Key Configuration: Allows you to configure the Message key.

External Message: Allows you to program your phone to launch the Phone application when it displays special messages in the Information Display area.

Go To URL: Allows you to enable third party URLs to display in the Web Browser application.

PC Connectivity: Allows you to enter a password that is used by the phone to establish communications with the PC-resident Unified Communicator (UC) Express application. See the Unified Communicator Express User Guide at http://edocs.mitel.com for details.

About 5330e/5340e IP Phone: This screen displays the software release.

Using the Call History Application

Use this application to display logs of your most recent 50 calls. After the 50-call limit has been reached, the oldest log is replaced each time a new call is missed, made, or answered.

From this application, you can

display logs by type

display call information (if available) for the logs

return missed calls by pressing a key (5340e IP only)

delete or modify digits before saving or dialing a call

delete logs

If you are a hot-desk user, you can view and maintain your call history logs when you are logged into another extension.

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5330e/5340e IP Phones – User Guide

View Call Log Details

1.From the idle display, press the blue Applications key and then press Call History. (Missed Calls) appears next to the key label if you have missed calls.

2.Press

Missed to view your missed calls (if any).

All to view a list of all logs (5340e IP only)

Answered to view logs of your incoming calls

Made to view logs of your outgoing calls.

3.Use the navigation keys at the bottom of the display to move to the previous, first, or next page of logs. The total number of logs in the current list is shown in the bottom left corner of the display. The bottom right corner shows the range of logs (for example 1 -7) that are currently displayed.

4.Press the key to the right of the log to call the contact (5340e IP Phone only) or

Press the key to the left of the log to display the call details:

Name and number (if available)

Log type and number of attempts (for example 2x)

Type of call: Transfer (Tsf.) or Conference (Conf.)

Time and date of log

Duration of call in hours:minutes:seconds (for Made and Answered logs).

5.Do one of the following:

If necessary, use the keypad, Delete Digit, and Backspace keys to modify the number. If an outgoing prefix is required to access an external trunk, you must add the digit(s). Press Dial to call the number or press To Contacts to save the contact details to the People application (5340e IP Phone only).

Press or at the bottom of the set to display details for another log.

Press Close to return to the previous list.

Review Call Log Icons

1.Press the blue Applications key, press Help, and press Key Icons.

2.Press or to navigate to the list of Call History icons. Note that “New” logs are any logs that have been generated since the last time you accessed the Call History application.

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5330e/5340e IP Phones – User Guide

Delete Logs

To delete an individual log press the key to the left of the log to display the call details and then press Delete Log Entry.

To delete all logs by type

1.From the idle display, press the blue Applications key and then press Call History. or

Press the Call Hist feature access key. (Missed Calls) appears next to the key label if you have missed calls.

2.Press

Missed to view your missed calls (if any)

All to view all logs (5340e IP only)

Answered to view logs of your incoming calls

Made to view logs of your outgoing calls.

3.Press Delete List to delete all logs from the currently displayed list.

4.You are prompted to confirm the delete. Press Delete.

Getting Help

To access the 5330e/5340e IP Phone help and documentation:

1.Press the blue Applications key.

2.Press Help. You have the following options:

Press Launch PC Help to display http://edocs.mitel.com.

Press Key Icons or Quick Help.

Press or at the bottom of the set to view items for the selected help option.

3.Press Close.

Tips for Setting up Your Phone

After you receive your 5330e/5340e IP Phone, use the options in the Settings application to

customize your phone. After customizing your phone, press the blue Applications key to verify the settings are correct. Now, you are ready to begin using your phone.

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5330e/5340e IP Phones – User Guide

CUSTOMIZING YOUR PHONE

Use the Settings application to customize your phone.

Note: The System Administrator can invoke a Lock to Factory default option on a perphone basis. When this is in effect, the system administrator sets the following settings and you cannot change them:

Programmable Keys

External Messaging

Go to URL

Using the Dial Pad to Enter Information

You can use the standard dial pad keys 0-9, and * and # to enter a name and or number for applications and features. Using the dial pad is the default option. You can also use the onscreen keyboard by selecting Keyboard while entering text (see Using the On-screen Keyboard).

The following table illustrates the characters you can enter by pressing a key consecutively. For example, to enter the letter “e”, press the ‘3’ key twice.

Key					Characters
1	1
2	a	b	c	A		B		C	2
3	d	e	f	D		E		F	3
4	g	h	i	G		H		I	4
5	j	k	l	J		K		L	5
6	m	n	o	M		N		O	6
7	p	q	r	s		P		Q	R	S	7
8	t	u	v	T		U		V	8
9	w	x	y	z		W		X	Y	Z	9
0	0
*	*	Spac
		e
		‘ ‘
#	#	.	,	(		)		+

Characters are automatically inserted after a one-second delay. If you make an error, use Backspace and Clear (5340e only) to make corrections.

Press or at the bottom of the set to move the cursor forwards or backwards without deleting characters.

Note: When a text entry window is open, you cannot use the dial pad for dialing.

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5330e/5340e IP Phones – User Guide

Using the On-Screen Keyboard to Enter Information

The onscreen keyboard can be used to enter name and number information into applications and features.

1.When prompted to enter name/number information, press Keyboard to display the onscreen keyboard.

2.Press Next Page and Previous Page to navigate to the set of characters needed for your input.

3.Repeatedly press the key next to the character you want to enter until that character is highlighted. The character is automatically inserted after a one-second delay. If you make an error, press or at the bottom of the set to move the cursor backwards or forwards. This does not delete any characters. You can press Backspace or Clear (5340e only) to delete characters.

4.After you have entered all the characters, press Save.

5.Continue with text entry as required by the application or press Close.

Specify User Information

To specify the phone number displayed on your phone:

1.Press the blue Applications key .

2.Press Settings.

3.Press User Information.

4.Press Edit Name.

5.Using the dial pad, press the appropriate letters to spell your name (see Using the Dial Pad to Enter Information).

6.Press Save.

7.Press Edit Number.

8.Using the dial pad, press the appropriate numbers for your line (see Using the Dial Pad to Enter Information).

9.Press Save.

10.Press Save again.

Note: Press Cancel at any time to exit this application without making any changes or press Clear to clear the entered name and number.

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5330e/5340e IP Phones – User Guide

Specify Language

To specify the language in which prompts and applications display:

1.Press the blue Applications key .

2.Press Settings.

3.Press the Language setting.

The phone displays the three language selections that are currently programmed in the ICP.

4.Select the appropriate language and press Save. The phone displays your chosen language.

Note: Languages supported on the 5330e/5340e may differ from those supported on the ICP. If the phone is configured for an unsupported language, the prompts may appear in your selected language but the Application language for the phone defaults to English.

The Language window displays "(name of the selected language)(Unsupported)".

Specify Display Brightness and Contrast

You can adjust the brightness and display contrast either via the phone volume controls (when the phone is idle) or via the Settings application. (Brightness adjustment on a 5330e IP Phone is available on models with backlit displays only.)

To adjust the display contrast using the volume controls:

Repeatedly press (UP) or (DOWN).

Note: You can use this method only when the phone is idle. If the phone is ringing, this action adjusts the ring volume. If the phone is in use, this action adjusts the handset, headset and speakerphone volume.

To adjust the display brightness and contrast using the Settings application:

1.Press the blue Applications key .

2.Press Settings.

3.Press Brightness and Contrast.

4.Press the Brightness and Contrast keys to adjust the brightness and contrast of your screen.

5.Press Save.

Note: Press Cancel at any time to exit this application without making any changes.

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5330e/5340e IP Phones – User Guide

Specify Audio Feedback Options

The error beep volume in the phone is related to the volume of the speaker. You can set the beep volume using this procedure; however, adjusting the speaker volume also affects the beep volume.

To adjust the volume of the audio feedback:

1.Press the blue Applications key .

2.Press Settings.

3.Press Audio Feedback.

4.Set the options using the appropriate actions described below:

Option	Action
Turn audio feedback off for errors	Press Turn Off.
Adjust audio for error beeps	Press Volume + or Volume –
Turn audio feedback on for errors	Press Play Error Tone

5. Click Save.

Note: Press Cancel at any time to exit this application without making any changes.

Specify Text Size

To specify the text size that displays on the phone:

1.Press the blue Applications key .

2.Press Settings.

3.Press Text Size.

4.Select Large Text or Small Text.

5.Press Save.

Note: This setting is available only on the 5340e since the 5330e always uses large text. Large is the default text size on the 5340e IP Phone.

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5330e/5340e IP Phones – User Guide

Specify Call Notification Behavior

To specify that the Phone window automatically displays when you are making or receiving calls:

1.Press the blue Applications key .

2.Press Settings.

3.Press Call Notification.

4.Press the appropriate options to identify when you want the Phone window to display. For example, if you select the Made option, each time the phone goes off hook to make a call, the Phone window is displayed.

5.Press Save.

Notes:

When To my prime line is selected, select Display Call Info to display Call Information instead of the Phone window.

Press Cancel at any time to exit this application without making any changes.

When the Conference Unit application is displayed, the Phone application is not automatically displayed when making or receiving calls.

Adjust the Ringer

To adjust the Ringer Volume while the phone is idle:

1.Press Superkey (must be programmed to a key).

2.Press the No softkey until "Ringer Adjust?" appears.

3.Press “Ring Adjust”.

4.Press No.

5.Press “Ringer Vol”.

6.Press (UP) or (DOWN) .

7.Press Superkey.

Note: Adjusting ringer volume also adjusts cordless headset/handset ringer tone.

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5330e/5340e IP Phones – User Guide

To adjust the Ringer Volume while the phone is ringing:

Press (UP) or (DOWN).

Notes:

If the phone is in talk state, this action adjusts the volume of the handset, headset or speaker.

If the phone is idle, this action adjusts the contrast.

To adjust the Ringer Pitch while the phone is idle:

1.Press Superkey (must be programmed to a key).

2.Press the No softkey until "Ringer Adjust?" appears.

3.Press “Ring Adjust”.

4.Press “Ringer Pitch”.

5.Press (UP) or (DOWN).

6.Press Superkey.

Enable a Screen Saver (5340e only)

You can program your screen saver to turn on after a specific time period of inactivity on your phone.

To enable a screen saver:

1.Press the blue Applications key .

2.Press Settings.

3.Press Screen Saver.

4.Select the inactivity time, which will activate the backlight switch to turn off.

5.Press the checkbox opposite Display image if you wish the screen saver to be displayed. If you do not press this checkbox, only the set backlight is turned on.

6.Use the Brightness options to adjust the Brightness of the screen saver, if necessary.

7.Press Save.

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5330e/5340e IP Phones – User Guide

Program Receipt of External Messaging

You can program your phone to launch the Phone application when it receives messages (other than phone calls).

To program receipt of External message types:

1.Press the blue Applications key .

2.Press Settings.

3.Press External Messages.

4.Press the checkbox Enable.

5.Press Save.

Enable URL Displays on Your Phone

To enable third-party URLs to display in the Web Browser application:

1.Press the blue Applications key .

2.Press Settings.

3.Press Go to URL.

4.Press the checkbox Enable.

5.Press Save.

Enable PC Connectivity

To enable a connection to be set up between your phone and the Unified Communicator Express application:

1.Press the blue Applications key .

2.Press Settings.

3.Press PC Connectivity.

4.Press the checkbox Enable.

5.Press Save.

Note: See the Unified Communicator Express User Guide at http://edocs.mitel.com for details.

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5330e/5340e IP Phones – User Guide

PROGRAMMING FEATURES ON YOUR KEYS

Tips on Programming Features

You can program your phone's programmable keys to enable features. To program your keys, use:

Settings application

Unified Communicator Express application

You can assign the following to a programmable Key:

Features and Fixed function keys: see Program Feature Keys Using the Setting Application.

Applications: People, Settings, Call Forwarding, Conference Unit (see Program Phone Application)

Note: Only the System Administrator can program line select and line appearance keys. The user’s Prime line by default is Key 1.

Features available for programming on programmable keys

Feature	Default Label
Speed Call	Speed Call
Music	Music
Night Answer	Night Ans
Account Code Verified	Acct Verified
Account Code Non-Verified	Acct Non-Ver
Hot Desking	Hot Desk
Phonebook	Phonebook
Speak@Ease™	Speak@Ease
Auto Answer	Auto Ans
Paging	Paging
Call Pickup	Call Pickup
Call Back	Call Back
Headset1	Headset
Make Busy	Make Busy
Campon	Campon
Override	Override
Direct Page	Page
Do Not Disturb	DND
Single Flash	Flash

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5330e/5340e IP Phones – User Guide

Feature	Default Label
Double Flash	Dbl Flash
Meet Me Answer	Meet Me
Message Waiting Indicator	Msg Waiting
Emergency Call	Emergency
Tag Call	Tag Call
Privacy Release	Privacy Rls
Swap	Swap
Release	Release
Call History	Call Hist
Call Park	Call Park
Call Park Retrieve	Park Retrieve
Float Keys	Float Keys
Group Listen	Grp Listen
Superkey	Superkey
Redial	Redial
Speaker	Speaker
Message	Message
Hold	Hold
Transfer/Conference	Trans/Conf
Cancel	Cancel
Analog Line	Analog Line

1. Turning on the Headset feature key has no effect on the Cordless Headset.

Applications available for programming on programmable keys

Application	Default Label
Applications List	Applications
Call History	Call Hist
People	People
Call Forwarding	Forwarding
Conference Unit	Conf Unit
Launch Unified Communicator Express	PC App
Application
Help	Help
Settings	Settings
Call Info	Call Info
Visual Voice Mail	Voice mail

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5330e/5340e IP Phones – User Guide

Program Feature Keys Using the Settings Application

To program a Phone Feature or hard key:

1.Press the blue Applications key .

2.Press Settings.

3.Press Programmable Keys.

4.Press the key you wish to program.

5.If applications are displayed, press View Features.

6.Use the Page Navigation keys to move through the features list.

7.Select the desired feature or fixed function key from the list. A default label is automatically assigned to the key.

8.Enter the required information in the fields provided, if necessary.

9.If you are programming any feature other than Speed Call, Message Waiting Indicator, Call Park and Call Park Retrieve, press Save and you are finished with this procedure. If you are programming Message Waiting Indicator and or Call Park, perform the following steps:

Press the Edit Number field.

Using the dial pad, enter the appropriate numbers that correspond to the phone whose messages you wish to be notified of (Message Waiting) or the directory number (Call Park).

Press Save.

10.Press Close.

To program a Phone Application:

1.Press the blue Applications key .

2.Press Settings.

3.Press Programmable Keys.

4.Press the key you wish to program.

5.If Features are displayed, press View Applications.

6.Select the desired application.

7.Press Save.

8.Press Close.

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5330e/5340e IP Phones – User Guide

To program Speed Call:

1.Press the blue Applications key .

2.Press Settings.

3.Press Programmable Keys.

4.Press the key you wish to program. If it’s already programmed, press Clear Key.

5.Press Speed Call.

6.Press Edit Label and enter the label for the Speed Call.

7.Press Save.

8.Press Edit Number and enter the phone number for the Speed Call:

The maximum length is 26 characters.

0-9, # and *. Pause and Flash are not allowed.

You can use dial pad to enter the number.

9.Press Save, and then press Save again.

10.Press Close, and then press Close again.

Notes:

To return to the Feature or Applications list at any time, press Cancel or View Applications.

You can also choose to Edit the Label, Clear Information, and Clear Key.

Clear Programming from a Key

You may wish to clear the programming from a key if you are no longer using it.

To clear the feature or application programming from a key:

1.Press the blue Applications key .

2.Press Settings.

3.Press Programmable Keys.

4.Press the key you wish to clear.

5.Press Clear Key.

6.Press Close.

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