Mercedes-Benz Sprinter 2012 Service Manual

1

Dear Mercedes-Benz Owner:

As an authorized Mercedes-Benz Sprinter Dealer, we are

dedicated to providing you with unparalleled Commitment to

Excellence in Sales and Service.

We will always do everything possible to live up to this com-

mitment.

______________________________________________

Mercedes-Benz Sprinter Dealer’s Signature and Stamp

2

AS A MERCEDES-BENZ OWNER you deserve service
unparalleled in the industry.

To meet your every possible service need, your authorized
Mercedes-Benz Sprinter dealer employs a specially factory
trained staff using the latest diagnostic and service techniques.
Whether it is a small adjustment or major service, your
Mercedes-Benz Sprinter dealer will accommodate you quickly
and efficiently.

Finally, should you ever experience an emergency repair
situation, our 24-Hour Around the Clock Roadside Assistance
Program is only a toll free call away. (1-800-387-0100)

3Contents

To the Owner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Loss of Warranty Booklet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

New Vehicle Limited Warranty - Basic Coverage . . . . . . . . . . . . . . . . . . . . 6

New Vehicle Limited Warranty - Things You Should Know . . . . . . . . . . . . . . . 10

Powertrain Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Diesel Engine Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Emission Control System Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Mercedes-Benz Emission Related Components MY 2012 - Diesel -

Heavy Duty Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Corrosion Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Questions, Address Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

To Purchasers of Pre-Owned Mercedes-Benz Vehicles . . . . . . . . . . . . . . . . 23

Roadside Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Contents

4 Service and Warranty

Vehicle Warranty Information

Model _________________________________________________________________

VIN ___________________________________________________________________

Domestic Delivery o

Delivery/Warranty: Day __________ Month __________ Yr. __________

Selling Dealer Code: ______________________________________________________

5Service and Warranty

To the Owner

General

The subsequent pages of this Service and
Warranty Information booklet describe
some service requirements and the
warranties you receive as a Mercedes­Benz owner.

Your vehicle is covered under the terms
of these “Warranties” and your Mercedes­Benz Sprinter dealer will exchange or
repair any defective parts in accordance
with the terms of such warranties within
stated limits.

Please keep this booklet together with the
Operator’s Manual and other documents
concerning your vehicle so that future
owners will have access to this literature if
you should sell the vehicle.

If You Have Lost the Service and
Warranty Information Booklet

Should you lose your Service and
Warranty Information booklet, have your
local Mercedes-Benz Sprinter dealer
arrange for a replacement. It will be
mailed to you.

Replacement Parts for Your Mercedes­Benz

Genuine Mercedes-Benz parts, exchange
units and factory approved accessories
are the recommended replacement parts
for your Mercedes-Benz vehicle and
are available through your authorized
Mercedes-Benz Sprinter dealer.

These parts meet the same exacting
quality control standards as the original
equipment on your vehicle and comply
with all applicable Federal and Provincial
safety regulations.

Consult your authorized Mercedes-Benz
Sprinter dealer for warranty and other
details. Also ask your dealer about
exchange parts under the Mercedes-Benz
Exchange Program. These parts cost
less than new parts but carry the same
warranty terms.

6 Service and Warranty

New Vehicle Limited Warranty - Basic Coverage

Items Which Are Covered:

DEFECTS: Mercedes-Benz Canada Inc.
(MBC) warrants to the original and each
subsequent owner of a new Mercedes­Benz vehicle that any authorized
Mercedes-Benz Sprinter dealer will make
any repairs or replacements necessary,
to correct defects in material or
workmanship arising during the warranty
period.

ANY MERCEDES-BENZ SPRINTER DEALER:
Any authorized Mercedes-Benz Sprinter
dealer of the owner’s choice will perform
warranty repairs or replacements.
The vehicle should be delivered to the
Mercedes-Benz Sprinter dealer during
normal service hours. A reasonable time
should be allowed after taking the vehicle
to the Mercedes-Benz Sprinter dealer for
performance of the repair.

WARRANTY PERIOD: This warranty is for
the first to occur of 36 months or 60,000
km, whichever comes first, from the
vehicle’s date of delivery or when placed
into service if earlier.

ADJUSTMENT PERIOD: The following
items are exceptions; they are only
covered (if defective) for 1 year or 20,000
kilometres, whichever occurs first:

• light bulbs and fuses

• wiper blades

• clutch discs

• brakes (rotors, pads, linings and drums)

• windshield and rear window

• wheel alignment and wheel balancing

WARRANTY STARTS: The warranty period
starts on the date the vehicle is delivered
to the first retail purchaser or put in
service as a Mercedes-Benz Sprinter
dealer demonstrator or MBC company
vehicle.

NO CHARGE: Warranty repairs and
adjustments will be made at no charge for
parts and labour.

7Service and Warranty

New Vehicle Limited Warranty

WARRANTY AVAILABLE: This warranty
is applicable only in Canada. If you take
your vehicle to the United States or Puerto
Rico temporarily, such as on vacation,
warranty service may be requested from
any authorized Mercedes-Benz Sprinter
dealer.

In all other countries defects in material
and workmanship will be handled in
accordance with the terms and limitations
of the Daimler AG Limited Warranty.

THE BASIC COVERAGE, EMISSION AND
CORROSION WARRANTIES IN THIS
BOOKLET ARE THE ONLY WARRANTIES
GIVEN WITH THE PURCHASE OF A
MERCEDES-BENZ VEHICLE. TO THE
EXTENT PERMITTED BY STATUTORY
LAW, THESE WARRANTIES ARE
SUBJECT TO THE LIMITATIONS
PROVIDED THEREIN AND THERE ARE
NO OTHER REPRESENTATIONS OR
WARRANTIES, EXPRESS OR IMPLIED,
STATUTORY OR OTHER. NEITHER
DAIMLER AG, MERCEDES-BENZ
CANADA INC., NOR THE AUTHORIZED
MERCEDES-BENZ SPRINTER DEALER
ASSUMES OR AUTHORIZES ANY OTHER
PERSON TO ASSUME FOR THEM ANY
OTHER LIABILITY IN CONNECTION
WITH SUCH VEHICLE. NO PAYMENT OR

OTHER COMPENSATION WILL BE MADE
FOR INDIRECT OR CONSEQUENTIAL
DAMAGE SUCH AS, DAMAGE OR
INJURY TO PERSON OR PROPERTY
OR LOSS OF REVENUE WHICH MIGHT
BE PAID, INCURRED OR SUSTAINED
BY REASON OF THE FAILURE OF
ANY PART OR ASSEMBLY WHICH
MAY BE REPAIRED OR REPLACED IN
ACCORDANCE WITH THE TERMS OF
THIS WARRANTY.

Some provinces do not allow the
exclusion or limitation of incidental or
consequential damages or limitation on
how long an implied warranty lasts, so
the above limitations may not apply to
you.

8 Service and Warranty

Items Which Are Not Covered By The
Warranties In This Booklet:

TIRE DAMAGE: Tires are warranted by the
tire manufacturer. Damage to the tires
such as punctures, cuts, snags, bruises,
impact damage and breaks resulting from
pothole impact, curb impact or from other
objects, are not covered. Damage from
incorrect inflation, excessive axle load,
high speed spinning (when stuck on ice or
in snow), tire chains, racing or competitive
driving events, incorrect mounting or
demounting, improper puncture repair,
misuse, negligence, alteration and
misapplication, are not covered. Rapid
or irregular tread wear due to lack
of tire rotation according to the tire
manufacturer’s recommendations or
incorrect wheel alignment or tire balance
is not covered. Tread wear out is also not
covered.

WHEEL ALIGNMENT: Adjustments for road
crown issues are not covered.

DAMAGE DUE TO ACCIDENTS, MISUSE
OR NEGLIGENCE: Accidents or damage
from objects striking the vehicle. Misuse
of the vehicle such as driving over curbs,
overloading, improper operation, storage
or transport (Proper use is described in
the Operator’s Manual).

DAMAGE DUE TO LACK OF
MAINTENANCE: Lack of proper
maintenance as described in the Service
Booklet. Use of service parts or fluids,
such as paper oil filters or improper
engine oil, which are non-approved by
MBC, will cause engine damage not
covered by the warranty.

NORMAL MAINTENANCE IS OWNER’S
RESPONSIBILTY: Cleaning and polishing,
lubrication and filters, engine tune-up,
replacing worn wiper blades, wiper rubber
inserts, brake pads and discs, and clutch
discs and pressure plates are some of the
normal maintenance services vehicles
require and are not covered by this
warranty. See Service Booklet for details.

Damage caused by the use of improper
filters (including oil filters), engine oils,
fluids, cleaners, polishes, or waxes is
not covered. Original equipment remote
control key batteries are covered for the
first 90 days from the vehicle warranty
start date.

9Service and Warranty

Items Which Are Not Covered By The
Warranties In This Booklet: (cont’d)

DAMAGE DUE TO ALTERATIONS:
Alterations by changing or adding to
the vehicle can adversely affect its
performance, reliability and longevity and
are not covered by this warranty.

DAMAGE CAUSED BY REPAIR PARTS:
Malfunctions caused by the use of other
than genuine Mercedes-Benz parts and
accessories and damages or malfunctions
resulting from poor fuel quality or from
blending additional fuel additives other
than those expressly approved for use in
exceptional circumstances (see vehicle
operator’s manual) by MBC are not
covered.

DAMAGE CAUSED BY IMPROPER BODY
REPAIRS: Damage or malfunctions
caused by body repairs not performed in
accordance with Mercedes-Benz specified
repair procedures or otherwise improperly
performed are not covered by this
warranty.

ALTERED ODOMETER: No warranty
coverage shall apply to any vehicle on
which the odometer has been altered and
the actual km cannot be determined.

DAMAGE FROM THE ENVIRONMENT: Parts
made from cloth or leather (upholstery,
convertible tops, trim items), wood, paint
or chrome which have been affected by
airborne fallout, such as chemical and
tree sap, or by road salt, hail, windstorm
or other environmental factors are not
covered by this warranty.

DAMAGE TO GLASS: Glass breakage or
scratches are not covered unless positive
physical proof of a manufacturing defect
can be established.

EXTRA EXPENSES: This warranty does
not cover payment for loss of use of the
vehicle during warranty repairs nor lodging
bills, substitute transportation rentals,
or other travel costs, telephone calls,
loss of pay, or other economic loss or
consequential damages except as outlined
in the Roadside Assistance program (RSA).

CHANGES IN DESIGN: The manufacturer
has reserved the right to make any
changes in design or to make additions to,
or upon its products without incurring any
obligations to install the same equipment
on motor vehicles previously built.

VEHICLE MODIFICATIONS: The warranties
in this booklet do not cover repairs
required because of non-Mercedes-Benz
modifications, installation of special
equipment or accessories, or use of
special materials, fuels or additives.
This includes items such as special
bodies, body conversions, fuel system
conversions, trailer hitches, window tints,
sunroofs, theft alarms, etc.

10 Service and Warranty

New Vehicle Limited Warranty - Things You Should Know

General

Our intention is to repair under warranty,
without charge to you, anything that
goes wrong with your vehicle during the
warranty period which is our fault. All we
ask is that you properly maintain and care
for the vehicle and that you have warranty
repairs or adjustments performed by an
authorized Mercedes-Benz Sprinter dealer.

Please note the difference between
“defects” and “damage” as used in the
warranty. Defects are covered since
we, the manufacturer or distributor are
responsible. Conversely, we have no
control over damage caused by such
things as, but not limited to collision,
misuse, and lack of maintenance.
Therefore, damage for whatever reason is
not covered by the warranty.

MAINTENANCE SERVICES ARE
ALSO NOT COVERED BY THE
WARRANTY SINCE IT IS THE OWNER’S
RESPONSIBILITY TO MAINTAIN THE
VEHICLE ACCORDING TO THE SERVICE
SCHEDULE PROVIDED.

All maintenance services must be
accomplished to keep your warranty
coverage valid. When requesting
service or repair work under warranty,
the owner must present to the
authorized Mercedes-Benz Sprinter
dealer, evidence that the periodic
servicing requirements have been
accomplished. Receipts covering
completion of regular servicing should
be retained, in the event a question
arises concerning maintenance.

These receipts should be transferred
to each subsequent owner of the
vehicle. For your convenience, the
Service Booklet has been designed to
incorporate the signature and stamp
of your authorized Mercedes-Benz
Sprinter dealer upon completion of the
required maintenance services.

This signature is evidence of
completion of the maintenance
services and should be kept together
with other receipts, repair orders and
invoices. If the owner has a warranty
claim and can show through receipted
invoices that the vehicle has received
the required servicing, the dealer will
perform the warranty work without
charging for parts and labour. It is the
responsibility of the owner to prove
and the dealer to judge whether the
recommended maintenance service
has been performed.

11Service and Warranty

New Vehicle Limited Warranty - Things You Should Know

MBC’s obligation is limited to the
authorization to exchange or repair
at its option such parts which are
acknowledged by it to be defective.
In case of defective assemblies,
factory rebuilt units can be used in
exchange instead of their repair. The
replaced defective parts or assemblies
shall become the property of MBC.
Warranty repairs do not constitute
an extension of the original warranty
period for the vehicle or a part thereof.

The term “adjustments” as used in the
warranty relates to minor repairs normally
not connected with the replacement of
parts. The warranty covers adjustments
necessary to correct defects.

For example, if a part should become
loose or misaligned during normal use or
service, it will be corrected without charge
any time during the 12 month or 20,000
km adjustment period.

NOTE: If these parts are damaged
or worn due to racing or competitive
driving events, accident, misuse or
lack of maintenance, which is beyond
our control, these damaged parts are
not covered under this term.

Depending on your model, it is equipped
with one or two main batteries. The
service life of the battery(s) is dependent
on their condition of charge.

If you use the vehicle less than 300 km
per month, mostly for short distance
trips or if it is not used for more than
three (3) weeks at a time, it is your
responsibility to have the battery charge
checked and corrected. In such cases we
also recommend the use of an approved
Mercedes-Benz trickle charger which is
available at your authorized Mercedes­Benz Sprinter dealer. Please observe
the battery charging instructions in your
vehicle’s operator’s manual.

12 Service and Warranty

New Vehicle Limited Warranty - Things You Should Know

Insurance Write-Off; or Repaired or
Replaced Parts

Any vehicle which has been damaged to
such an extent that the owner, insurer,
financing institution or leasing company
determined the vehicle to be a “total loss”,
“write off” or equivalent, is not covered
by these warranties. This includes but is
not limited to vehicles issued as “salvage”,
“scrap”, “dismantled” or similar title under
any provinces law.

Any parts repaired or replaced under an
insurance claim or required as a result
of events which are not covered under
this warranty (see “Items Which Are Not
Covered”, page 8), for example, damages
due to accidents, misuse, or negligence,
and in either case, any subsequent
consequential damage to the vehicle are
not covered by this warranty.

Paint and Other Appearance Items

Defects in paint, trim or other appearance
items are normally taken care of during
our new vehicle preparation or by the
dealer during new vehicle inspection.
We suggest that if you find any paint or
appearance problems that you advise
your dealer as soon as possible since
deterioration due to use and exposure is
not covered by the warranty.

The instructions in your Operator’s
Manual regarding the care of paint,
upholstery, trim items and convertible
tops, as applicable, must be followed
explicitly to maintain your warranty
coverage.

13Service and Warranty

New Vehicle Limited Warranty - Things You Should Know

Customer Repair Orders

Your servicing dealer will give you a copy
of the Repair Order on all warranty repairs
performed. Please keep this copy with
your vehicle records.

Body Repair Information

Due to the materials and assembly
procedures used in the production of
Mercedes-Benz vehicles, it is strongly
recommended that any paint work/body
repairs be performed only by those repair
facilities which have been authorized
by MBC as having the tools, equipment
and training necessary to perform such
repairs.

While the vehicle owner may elect to have
repairs (collision damage/paint repair
work) performed by any automobile body
repair establishment or individual, damage
or malfunction caused by body repairs not
performed in accordance with Mercedes­Benz specified repair procedures are
not covered by the Mercedes-Benz New
Vehicle Limited Warranty.

Should your vehicle need paint work/body
repair or if you have any questions please
contact your authorized Mercedes-Benz
Sprinter Dealer or call 1-800-387-0100.

Tires

Tires are warranted by the tire
manufacturer, many authorized Mercedes­Benz Sprinter dealers are also tire dealers
and can assist you in obtaining tire
adjustments.

14 Service and Warranty

Powertrain Warranty

The following powertrain components
are covered for 5 years or 100,000
kilometres, whichever occurs first.

Engine - Starter, alternator, cylinder

block and all internal parts; cylinder
head assemblies; timing case, timing
chain, timing belt, gears and sprockets;
vibration damper; oil pump; water
pump and housing; intake and exhaust
manifolds; flywheel with starter ring
gear; core plugs; valve covers; oil pan;
turbocharger housing and internal
parts; turbocharger wastegate actuator;
supercharger; serpentine belt tensioner;
seals and gaskets for listed components
only.

Transmission - Transmission case and all

internal parts; torque converter; drive/
flex plate; transmission range switch;
transmission control module; bell
housing; oil pan; seals and gaskets for
listed components only.

Rear Wheel Drive (if equipped) - Rear

axle housing and all internal parts; axle
shafts; axle shaft bearings; driveshaft
assemblies; driveshaft centre bearings;
universal joints and yokes; seals and
gaskets for listed components only.

15Service and Warranty

Diesel Engine Warranty

These diesel engine parts are covered
for 5 years or 160,000 kilometres,
whichever occurs first.

Diesel Engine - Cylinder block and all

internal parts; cylinder head assemblies;
core plugs; fuel injection pump and
injectors; intake and exhaust manifolds;
oil pan; oil pump; timing gear drive belts
and/or chains and cover; turbocharger
housing and internal parts; valve covers;
water pump and housing; seals and
gaskets for listed components only.

16 Service and Warranty

Emission Control System Warranty - Vehicles

Emission Warranty

Mercedes-Benz Canada warrants to the
original and each subsequent owner of
an OM642 engine that emission related
components of such engines are free
from defects in material and workmanship
at the time of initial sale which would
cause it not to confirm with applicable
regulations issued by Environment
Canada.

This Warranty Does Not Apply To:

1. The repair or replacement of warranted
parts which are scheduled to be
replaced prior to 160,000 km. These
parts are no longer covered once they
have been replaced at the first required
replacement interval during a regular
maintenance service.

2. Any vehicle on which the odometer
km has been altered and the
vehicle’s actual km cannot be readily
determined.

3. Loss of time, inconvenience, loss of the
use of the vehicle or similar incidental
or consequential damages.

The warranty will be performed by any
authorized Mercedes-Benz Sprinter dealer
of the owner’s choice - repairing, replacing
or adjusting at the dealer’s discretion,
upon delivery of the vehicle to the dealer’s
place of business without charge for parts
and labour (including diagnosis), using
Genuine Mercedes-Benz service parts,
to assure compliance with applicable
regulations. Parts replaced under this
warranty become the property of the
warrantor. This warranty is available only
on vehicles purchased and operated in
Canada.