Mercedes-Benz Citan 2012 Service Manual
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Mercedes-Benz Service
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Introduction to CITAN
Model series 415
Introduction into Service Manual
Daimler AG · Technical Information and Workshop Equipment (GSP/OI) · D-70546 Stuttgart
Information and copyright
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Product Portfolio
Comprehensive information about our full Product Portfolio
can also be found at our Internet Portal.
Link: http://aftersales.mercedes-benz.com
Questions and suggestions
If you have any questions or suggestions concerning this product, please write
to us.
Email: customer.support@daimler.com
Fax: +49-(0)18 05/0 10-79 78
© 2012 by Daimler AG
This document, including all its parts, is protected by copyright.
Any further processing or use requires the previous written consent of
Daimler AG, Department GSP/ORS, HPC R822, W002, 70546 Stuttgart.
This applies in particular to reproduction, distribution, alteration, translation,
microfilming and storage and/or processing in electronic systems, including
databases and online services.
Image no. of title image: S00.00-4512-00
Order no. of this publication: 6517 1264 02 - HLI 000 000 09 04
09/12
Contents
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Preface 7
Overview
Models and major assemblies 8
Overall vehicle
Exterior 10
Interior 14
Maintenance
ASSYST 27
Introduction to CITAN, Model Series 415
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Contents
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Powerplant
Overview of engines 28
4-cylinder diesel engine OM607 29
4-cylinder gasoline engine M200 30
Start/stop function 31
Transmission
Transmission data 32
Chassis
Axles and suspension 33
Steering 34
Brake system 35
ESP 35
Wheels and tires 36
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Introduction to CITAN, Model Series 415
Contents
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Networking
On-board electrical system 37
Lights
Exterior lights 38
Interior lights 40
Safety
Active and passive safety 41
Driving assistance systems
Overview of systems 43
Comfort
Climate control 44
Vehicle protection
Central locking
46
Audio and communications
Telematics
47
Introduction to CITAN, Model Series 415
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Contents
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Body
Bodyshell and detachable parts 48
Body protection 50
Special tools
Vehicle 51
Transmission 53
Engine OM607 56
Workshop equipment
Bodywork 58
Annex
Abbreviations 59
Index 61
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Introduction to CITAN, Model Series 415
Dear Reader,
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Preface
This Introduction into Service Manual presents the
new Mercedes-Benz Citan of model series 415.
The Mercedes-Benz Citan is the first product of the
partnership between Daimler AG and RenaultNissan AG.
The familiar Mercedes-Benz attributes of added value,
quality and longevity have been aimed for and
achieved throughout the vehicle!
The purpose of this brochure is to acquaint you with
the technical highlights of this new vehicle in advance
of its market launch. It is intended to provide information for people employed in service, maintenance and
repair as well as for aftersales staff. It is assumed here
that the reader is already familiar with the
Mercedes-Benz model series currently on the market.
This Introduction into Service Manual is not intended
as an aid for repairs or for the diagnosis of technical
problems. For such needs, more extensive information
is available in the Workshop Information System (WIS)
and in the Diagnosis Assistance System (DAS). WIS is
updated monthly. Therefore, the information available
there reflects the latest technical status of our vehicles.
This Introduction into Service Manual presents initial
information relating to the new Citan in model series
415 and, as such, is not stored in WIS. The contents of
these brochures are not updated and no provision is
made for supplements. We will publicize modifications
and new features in the relevant WIS documents. The
information presented in this Introduction into Service
manual may therefore differ from the more up-to-date
information found in the WIS.
All information relating to technical data, equipment
and options is valid as of the copy deadline in
July 2012 and may therefore differ from the current
production configuration.
i Note
Information about the vehicles and about operating the vehicle functions can also be found in the
interactive owner's manual on the Internet at:
www.mercedes-benz.de/betriebsanleitung
Introduction to CITAN, Model Series 415
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Models and major assemblies
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Vehicle concept
Overview
With its new model series 415, Mercedes-Benz is
entering the city van segment as of 09/2012, offering
the attractive design and high standard of quality of a
genuine Mercedes-Benz vehicle at a low entry-level
price.
The vehicle will be presented in September 2012 at
the IAA in Hanover. The market launch will take place
in October 2012.
In addition to sustainability factors, which are
becoming increasingly important in the automotive
industry, particular emphasis was placed on the
following aspects during development of the Citan
•Quality
•Robustness
•Economy
• Versatility
The vehicle was developed in partnership between
Daimler and Renault.
Production will take place in the Renault plant at
Maubeuge in northern France, including a quality
check by Mercedes-Benz staff based on agreed standards.
The available body variants are (LHD or RHD vehicles):
Innovations
The most important features of the new Citan are:
• The front design is the first to bear the new "face"
of the Mercedes-Benz Vans family
• Robust vehicle in Mercedes-Benz quality
• 4-cylinder diesel engine (OM607) or as of 09/10
2013 4-cylinder gasoline engine (M200) available
• Among the best in its class in terms of fuel
consumption
• High-quality cockpit with ergonomic operation and
familiar controls
• Comfortable seating arrangement with 2 seats or 5
seats
• Dynamic/comfortable suspension tuning
• Varied customization possibilities through widerange of special equipment
• Country-specific equipment packages
• ECO start/stop for diesel and gasoline engines
(SA)
• Shift point indicator as standard on manual
transmissions
•Aerodynamic wipers (SA)
• ESM (Energy Smart Management) (SA/standard)
• Diesel engines with low consumption
• Speed limitation of 90, 100, 110 or 130 km/h
(M13, MD2, MK0, MK2)
• Panel van
• Passenger van
•Mixto
with three different wheelbases:
• 2313mm
• 2697mm
• 3081mm
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Introduction to CITAN, Model Series 415
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Models and major assemblies
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Citan Compact (A1) Long (A2) Extra long (A3)
Panel van • • •
Passenger van - • -
Mixto - - •
• = Available, - = Not available
Model Engine Output
kW (hp)
108CDI
109CDI 66 (90) 5-speed (GK5) 10/2012
111CDI 81 (110) 6-speed (GK6) 03/2013
112 M200 84 (114) 6-speed (GK6) 09/10 2013
OM607
55 (75) 5-speed (GK5) 10/2012
Transmission ML
Overview
Citan-Class
Introduction to CITAN, Model Series 415
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Exterior
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Front
The first feature to strike the eye is the typically
Mercedes appearance of the Citan.
Overall vehicle
The clear glass headlamps are marked by a smooth
transition between the matt gray sections and the
stylish chromium-plated elements.
Rear
The rear end, equipped either with rear-end doors or a
liftgate, also has familiar Mercedes features.
The angular lines of the rear window continue into the
angular lines of the rear lamps, a design which hints at
that of the Mercedes Sprinter. The red clear glass rear
lamps are characterized by a combination of shiny and
matt chrome-plated lines.
Front view
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Introduction to CITAN, Model Series 415
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Rear view
S00.00-4511-00
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The silhouette of the Citan slopes down towards the
front.
Exterior
Overall vehicle
Side view
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Exterior
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Doors and liftgate
The Citan is either equipped with
Overall vehicle
• Rear-end doors, two doors, asymmetrical, with
locking points at 90° and 180°. (standard panel
van)
or
• Liftgate (standard passenger van)
Including wiper/washer system and rear window
heater on passenger van (standard) and panel van
(optional).
The rear-end doors can be locked at an opening angle
of 90° and 180° to allow a Euro pallet to be loaded
easily.
Sliding doors
A right-hand sliding door is standard equipment on all
LHD model designations with a body length of A2 or
A3. A second sliding door on the left is available as
special equipment.
On the Mixto and passenger van models, the sliding
doors feature a fixed window as standard, which
cannot be opened. Pop-out windows and power
windows are available optionally on the passenger
van.
Rear-end doors
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Introduction to CITAN, Model Series 415
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S72.20-4603-00
Sliding door
S72.16-4602-00
Exterior
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Windows
All windows are installed flush with the surface and
are made of heat-insulating, tinted glass in the
passenger compartment. Manual front windows are
standard equipment (crank mechanism). Side
windows are fitted between the B and C-pillar on both
the partially glazed Mixto panel van and fully glazed
passenger van. Only the passenger van features additional side windows on the left and right between the
C and D-pillar.
Windows with a stronger tint are available for the rear
compartment and rear window as an additional
special equipment option in order to reduce heating of
the interior compartment and further improve the
external appearance of the vehicle. Their light transmission is greater than or equal to 70% and energy
transmission less than or equal to 45%.
Wiper/washer system
Outside mirrors
The glass of the left and right outside mirrors is
aspherical as standard to improve safety.
Overall vehicle
Other available options include:
• Heated and electrically adjustable outside mirrors
• Heated, electrically adjustable and power folding
outside mirrors
The Citan features a parallel windshield wiper system
with bracket-mounted or flat wiper blades which can
be controlled by a rain/light sensor (SA). On vehicles
with glazed asymmetric rear-end doors (panel van or
Mixto) or liftgate, a single rear window wiper is
installed.
Outside mirror
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Interior
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The interior of the Citan offers design, comfort and
quality at the usual high standard of Mercedes-Benz
vans.
Overall vehicle
This is reflected by the functional and ergonomic operating concept, the flexible interior concept and the
wide-range of stowage possibilities. The interior trim is
as high quality as it is functional.
Design
The clearly arranged interior compartment combined
with the familiar Mercedes operating philosophy
provides a high-quality, functional and coherent
impression at first glance. The round air vents also
used on other model series are again found here.
The graining on the upper section of the instrument
panel ensures scratch resistance and easy cleaning.
Seat upholstery
The robust, non-irritant and easy-care seat covering
fabric used as standard is identical to that of the Vito
and Sprinter. It features a combination of black, 4mmthick textile fabric with gray check pattern (center of
seat) and 2mm-thick, black flat-woven fabric (side
seat cushions/backrests, head restraints and
armrests).
The rear of the seat backrests is covered in black,
1mm-thick imitation leather.
The sidewall trim consists of an anthracite-colored
flat-woven fabric with a color to complement the seat
design.
The center panel of the front doors between the door
handle and speaker can also be optionally covered in
a suitable fabric. Grained plastic is used here instead
as standard.
Colors and materials
The same fabrics, coverings and materials are used for
the interior design as those which are used in other
van model series.
Trim panels and other interior materials
All trim panels and interior materials of the new Citan
are high-quality as well as functional and easy to
clean. Black polypropylene plastic is the main material
used for the interior paneling.
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Introduction to CITAN, Model Series 415
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Stowage concept
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Interior
Standard equipment:
• Stowage compartment above windshield
• Glove box (open/closed)
• Stowage compartment on instrument panel (not
for market launch)
• Stowage compartment in center console
• L/R door pockets
Special equipment (SA):
• Glove box (closed)
• L/R sliding door pockets (Mixto/passenger van)
• Stowage compartments in floor in front of rear
seats (passenger van)
• Overhead stowage in passenger compartment
(passenger van)
• Center armrest stowage compartment
Overall vehicle
Stowage compartment above windshield
Left front door pocket
S68.00-4518-00
S68.00-4519-00
Overhead stowage in passenger compartment
S68.00-4517-00
(passenger van)
S68.00-4520-00
Stowage compartments on floor
i Note
The new city van features stowage compartments
with a total volume of up to 77 l.
Introduction to CITAN, Model Series 415
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Interior
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Rear compartment
The rear compartment of the Citan can be arranged
flexibly. The passenger compartment offers space for
Overall vehicle
the driver and front passenger on the panel van and
for up to three additional passengers on the rear
bench seat of the Mixto and passenger van. The functional cargo area of the new Citan is also highly versatile due to the various partition walls and options
which are available.
Cargo area concept
The cargo area concept of the Citan offers flexible
loading possibilities. Anchors (anchoring lugs) in the
floor and, where applicable, on the side walls can be
used to secure loads.
An optional cargo area cover for the passenger van
can be hooked into the cargo area trim on the left and
right-hand sides. This consists of two fixed covering
parts which conceal the contents of the cargo area.
There are three possible positions for the cargo area
cover:
Securing loads
Anchoring lugs are embedded into the floor of the
cargo area and, where applicable, into the side panels
(except passenger van) for the purpose of securing
loads. These protect the driver from the possibility of
cargo sliding around in the vehicle, while also
protecting the sidewalls, panels and cargo being
transported from damage. A rail on the side wall with
two movable anchoring lugs is also available
optionally.
• Top, whereby one section is folded down and can
be placed on the other section
• Bottom
• In the storage position at the rear of the rear bench
seat
Securing loads
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Securing loads
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Interior
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Anchoring lugs A1 A2 A3
Panel
Embedded in floor 4 6 6 8 6
Without
sliding
door
In side wall (per side)
With
sliding
door
Max. qty. 8 12 6 15 11
1
Two movable anchoring lugs or removable hooks on
an optional rail
Cargo area dimensions and volume
Body length Panel van Mixto Passenger
van
Panel
van
Passenger van
Panel
van
Mixto
2 3 - 4 or 2+213 or 1+2
- 2 - 3 2
van
Overall vehicle
1
Compact
(A1)
Long (A2) Extra long
(A3)
Extra long
(A3)
Long (A2)
Cargo area length (mm) 1369 mm 1753 mm 2137 mm 1337 mm 2137 mm
Cargo area height (mm) 1258 mm 1258 mm 1258 mm 1255 mm 1255 mm
Min. trunk volume (with trunk
luggage cover, VDA)
Max. trunk volume (with folded
rear bench, VDA)
2.4 m
2.4 m
3
3
3.1 m
3.1 m
3
3
3.8 m
3.8 m
3
3
2.4 m
2.4 m
3
3
685 l
3000 l
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Interior
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Partition walls and load protection grilles
Various partition wall and load protection grille options are available for the Citan to safely isolate the passenger
compartment from sliding loads in the cargo area.
Overall vehicle
Panel van
• Full-width partition wall without window (standard)
• Full-width partition wall with window (SA)
• Omission of partition wall (SA)
• Steel load protection grille, folding, for passenger
side or full-width (SA).
If the passenger seat is folded down, the cargo area
can be extended by the space over the folded seat.
The hinged section can be folded through 90° behind
the passenger seat to protect the driver from the
cargo.
Mixto
If the partition wall is omitted, an inside rearview attached to the windshield mirror can be included. The
manually adjustable, antiglare rearview mirror is installed as standard on the passenger van and is otherwise
available as an option. It can be omitted on panel vans with partition wall but is still installed if a light/rain sensor
is ordered because this is located in the mirror housing.
• Fixed steel load protection grille on C-pillar (SA).
The fixed steel load protection grille is attached to
the C-pillar behind the rear bench seat. It allows up
to five people plus cargo to be transported simultaneously.
• Folding 1st row 3-passenger bench seat with load
protection grille (SA). This 3-passenger bench seat
incorporates a folding load protection grille at the
rear. Folding down the rear bench seat allows the
cargo area to be enlarged if necessary and the
bench seat acts as a load protection grille. The
bench seat can then no longer be used. This turns
the five-seater Mixto into a two-seater with highly
variable cargo area.
Partition wall with window (SA)
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Load protection grille (SA)
S68.74-4504-00
Interior
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Passenger compartment concept
Alongside the trunk/cargo area, the passenger compartment can also be used very flexibly. This is enabled, for
example, by the split rear seats on the passenger van. All LHD vehicles are equipped with a right-hand sliding
door as standard to enable easy access to the cargo area or 3-passenger bench seat in the rear.
2-seater/5-seater
Overall vehicle
As described previously, the driver and front
passenger seats are separated from the cargo area by
a full-width partition wall installed as standard on all
panel vans.
S91.00-4511-00
The possible seat configurations with the folding front
passenger seat and 3-passenger bench seat are illustrated here.
S91.00-4513-00
S91.00-4512-00
i Note
A 3-passenger bench seat with load protection
grille at the rear is available alternatively for the
Mixto to provide additional cargo area when
folded down.
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