UD-42
Technical Education
Service Update
Second Half — 2011
Prepared by: WHIRLPOOL CONSUMER CARE
PART NO. W10446215
Forward
The following service update information is provided to make you more knowledgeable about the Whirlpool family of major appliances.
Service update information is designed for the experienced service specialist. It keeps you advised of the most recent improvements and product changes, and allows you to service these products more efficiently.
WHIRLPOOL CORPORATION assumes no responsibility for any repairs made on our
products by anyone other than authorized In-Home Service Professionals.
®Registered trademark of Whirlpool, U.S.A., KitchenAid, U.S.A., Jenn-Air, U.S.A., or Maytag Properties, LLC or its related companies. ®MAGIC CHEF is a registered trademark of CNA International, used under license.
© 2011 All rights reserved.
Whirlpool Corporation, Benton Harbor, MI 49022
- ii -
Table Of Contents
Cooking Updates............................................................................................................................. |
Page 1 |
Maytag, KitchenAid & Whirlpool Gas Freestanding Double Oven Range................................. |
Page 1 |
Gas smell from upper oven during a bake cycle...................................................................... |
Page 1 |
Oven not heating but Cooktop works..................................................................................... |
Page 2 |
Lower Oven Door coming off range when being moved......................................................... |
Page 3 |
Energy Saver Mode deactivates the display to reduce energy consumption.......................... |
Page 4 |
KitchenAid Electric Freestanding Double Oven Range............................................................... |
Page 5 |
Diagnostic Mode for Cooktop Elements not Working............................................................. |
Page 5 |
Standard Clean Gas Freestanding Ranges.................................................................................. |
Page 6 |
Surface burners will not light.................................................................................................. |
Page 6 |
Whirlpool Self-Clean Gas Freestanding Ranges......................................................................... |
Page 7 |
Self-Clean Cycle not working................................................................................................... |
Page 7 |
Control Display not functioning per Use & Care Guide Information....................................... |
Page 7 |
All Cooking Products with Electronic Oven Controls................................................................. |
Page 8 |
"F9E0" error code appearing on oven control...................................................................... |
Page 8-9 |
Gas and Electric Freestanding Ranges........................................................................................ |
Page 9 |
New Passive Hinge Design ................................................................................................. |
Page 9-10 |
KitchenAid and Jenn-Air Induction Cooktop............................................................................ |
Page 11 |
Installation Over Built-in Oven.............................................................................................. |
Page 11 |
All Induction Cooktops.............................................................................................................. |
Page 12 |
F47 error code flashing (Issue with line fuses or communication cables)............................. |
Page 12 |
KitchenAid and Whirlpool Microhood (MHC) Microwave....................................................... |
Page 13 |
Microwave Oven Door Difficult to Remove........................................................................... |
Page 13 |
Whirlpool Microhood (MHC) Microwave................................................................................. |
Page 14 |
F7 Error Code.................................................................................................................... |
Page 14-15 |
Jenn-Air and KitchenAid Built-In Single & Combo Microwave Oven....................................... |
Page 16 |
Microwave oven will not pop popcorn.................................................................................. |
Page 16 |
Jenn-Air and KitchenAid Freestanding Outdoor Grills............................................................. |
Page 17 |
Starting 4/11, KitchenAid will no longer be marketing and selling Freestanding Grills......... |
Page 17 |
Maytag 10 Year Limited Parts Warranty................................................................................... |
Page 18 |
Remanufactured Electronic Controls Available........................................................................ |
Page 19 |
Fabric Care Product Updates......................................................................................................... |
Page 21 |
Crosley, Maytag, and Whirlpool Top Load Washers................................................................. |
Page 21 |
Design Change/Elimination of Counter Weight..................................................................... |
Page 21 |
Maytag and Whirlpool Front Load Direct Drive Washers........................................................ |
Page 22 |
No Spin or Wet Clothes Complaint........................................................................................ |
Page 22 |
Amana, Estate, Crosley, Maytag, and Whirlpool Dryers.......................................................... |
Page 23 |
Drum may not ride on front panel bearing block.................................................................. |
Page 23 |
Maytag and Whirlpool Front Load Washers............................................................................. |
Page 24 |
Selector Knob Breaks............................................................................................................. |
Page 24 |
Maytag and Whirlpool Dryers.................................................................................................. |
Page 25 |
Motor Pulley Comes Loose............................................................................................... |
Page 25-26 |
Belt Drive, Top Load Washers with Lid Strike (VMW).............................................................. |
Page 27 |
Lid Will Not Lock.................................................................................................................... |
Page 27 |
Whirlpool Gas and Electric Dryers With LCD Displays......................................................... |
Page 28-29 |
User Interface Not Responsive or Displays Error Codes................................................... |
Page 28-29 |
Classic Direct Drive Top Load Washers..................................................................................... |
Page 30 |
Splashing During Wash/Rinse Cycle...................................................................................... |
Page 30 |
VMW Belt Drive Top Load Washers.......................................................................................... |
Page 31 |
Washer squeaks/squeals during agitation or spin................................................................. |
Page 31 |
- iii -
Table Of Contents (continued)
Fabric Care Product Updates (continued)..................................................................................... |
Page 32 |
Horizon Next Generation ......................................................................................................... |
Page 32 |
Steam Dryers Filling With Water........................................................................................... |
Page 32 |
Whirlpool Cabrio and Maytag Bravos Dryers........................................................................... |
Page 33 |
Beeping Before End-of-Cycle................................................................................................. |
Page 33 |
Whirlpool and Maytag Top Load HE Washers.......................................................................... |
Page 34 |
Poor Washability................................................................................................................... |
Page 34 |
Front Load Whirlpool Duet & Maytag Maxima LCD Washers & Dryers................................... |
Page 35 |
LCD Diagnostic Software........................................................................................................ |
Page 35 |
How do we use the LCD software to diagnose problems?.................................................... |
Page 35 |
New Whirlpool Cabrio and Maytag Bravos Dryers................................................................... |
Page 36 |
New Diagnostic Test Mode.................................................................................................... |
Page 36 |
Clean Up Updates.......................................................................................................................... |
Page 37 |
New Dishwasher - Global Wash System (GWS)........................................................................ |
Page 37 |
Global Wash System Features & Specifications..................................................................... |
Page 37 |
Skywalker Control Board....................................................................................................... |
Page 38 |
Skywalker Power Pin Peninsula Slots & Connector Box......................................................... |
Page 39 |
Eltek Wax Motor....................................................................................................................... |
Page 40 |
New Single-Piece Plastic Toe/Kick Panel.................................................................................. |
Page 40 |
ProDry™ (w/Fan Assist Operation) vs. non Fan Assist Models........................................... |
Page 41-42 |
affresh™ Dishwasher & Disposal Cleaner................................................................................. |
Page 43 |
Door Squeaks When Opening/Closing Door............................................................................ |
Page 43 |
EZ Slide Tines May Bind............................................................................................................ |
Page 44 |
Techline Tips.............................................................................................................................. |
Page 44 |
New Kitchen Model Number Nomenclature............................................................................ |
Page 45 |
Refrigeration Updates................................................................................................................... |
Page 47 |
Broken Ice Chute Tab........................................................................................................ |
Page 47-50 |
SxS Freezer Door Consolidation............................................................................................. |
Page 51 |
KitchenAid SXS Refrigerator - Ice Cubes in Bottom of Freezer.............................................. |
Page 51 |
KitchenAid & Whirlpool Measured Fill Calibration Procedure......................................... |
Page 52-53 |
Whirlpool SXS Refrigerators Produce Too Much Ice.............................................................. |
Page 53 |
Top Mount Refrigerator Door Handles Hitting...................................................................... |
Page 54 |
Refrigerator Gasket Seal Check............................................................................................. |
Page 55 |
Door Reversal Kit being shipped with Refrigerators.............................................................. |
Page 56 |
Crispers and Pans Difficult to Pull Out of Refrigerator........................................................... |
Page 57 |
Refrigerator Compartment Freezing..................................................................................... |
Page 58 |
Maytag and Whirlpool New EZ-Connect IceMaker Kit.......................................................... |
Page 59 |
In-Door-Ice (IDI) Refrigerators............................................................................................... |
Page 60 |
Side by Side Refrigerators...................................................................................................... |
Page 61 |
New Drain Pump for 50# Ice Maker...................................................................................... |
Page 62 |
Service Pointer Index..................................................................................................................... |
Page 63 |
Cooking...................................................................................................................................... |
Page 63 |
Fabric Care................................................................................................................................. |
Page 64 |
Clean-Up.................................................................................................................................... |
Page 65 |
Refrigeration.............................................................................................................................. |
Page 66 |
Delivery and Installation............................................................................................................ |
Page 67 |
Training Evaluation........................................................................................................................ |
Page 68 |
- iv -
Cooking Updates
Maytag, KitchenAid & Whirlpool Gas Freestanding Double Oven Range
Gas Smell in Upper Oven
Models:
Maytag |
KitchenAid |
|
Whirlpool |
||||
MGT8655X*-0 |
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KGRS505X**-0 |
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GGG388LX*-0 |
YGGG390LX*-0 |
MGT8775X*-0 |
|
YMGT8775X*-0 |
KERS505X **-0 |
|
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GGG390LX*-0 |
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MGT8885X*-0 |
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YMGT8885X*-0 |
KERS507X**-0 |
YKERS507X*-0 |
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GGE388LX*-0 |
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MET8665X*-0 |
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YMET8665X*-0 |
KDRS505XSS*-0 |
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GGE390LX*-0 |
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MET8775X*-0 |
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MET8885X*-0 |
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YMET8885X*-0 |
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*All Colors |
All models built before Code Date D116 (April 2011) |
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Concern: Gas smell from upper oven during a bake cycle.
Cause: Cross-over flame on upper oven bake burner is getting too much primary air, preventing ignition, and allowing unburned gas to escape into oven. Altitude, barometric pressure, gas composition, or consistency of the cross over porting may have an effect. Solution: Close the air shutter on the upper oven bake burner to the mechanical stop creating a longer, slightly lazy flame that allows crossover for ignition. New burner orifice part
# W10342662 (.055 versus .054) will also be made available to provide a better distribution of gas and air.
Loosen Adjustment Screw and close Air Shutter
These units use a glow bar for ignition.
1
Cooking Updates
Maytag, KitchenAid & Whirlpool Gas Freestanding Double Oven Range
Oven not heating but Cooktop works
Models:
Maytag |
KitchenAid |
Whirlpool |
||
MGT8655X*-0 |
YMGT8775X*-0 |
KGRS505X**-0 GGG388LX*-0 |
YGGG390LX*-0 |
|
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MGT8775X*-0 |
YMGT8885X*-0 |
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GGG390LX*-0 |
|
MGT8885X*-0
*All Colors
Concern: Oven not heating but Cooktop works.
Cause: Manual Gas Shut Off Lever UP in the OFF position as shown.
Solution: Push lever down to turn gas supply on.
This new lever manually shuts off the GAS SUPPLY for the OVENS.
This new lever manually shuts off the GAS SUPPLY for the OVENS from the regulator. Cooktop gas flow is not affected.
2
Cooking Updates
Maytag, KitchenAid & Whirlpool Freestanding Double Oven Range
Lower Oven Door coming off Hinges
Models:
Maytag |
KitchenAid |
Whirlpool |
||
MGT8655X*-0 |
|
KGRS505X**-0 |
GGG388LX*-0 |
YGGG390LX*-0 |
MGT8775X*-0 YMGT8775X*-0 |
KERS505X **-0 |
GGG390LX*-0 |
|
|
MGT8885X*-0 YMGT8885X*-0 KERS507X**-0 YKERS507X*-0 GGE388LX*-0 |
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MET8665X*-0 |
YMET8665X*-0 |
KDRS505XSS*-0 |
GGE390LX*-0 |
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MET8775X*-0 |
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MET8885X*-0 |
YMET8885X*-0 |
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*All Colors All models built before Code Date D120 (May 2011)
Concern: Lower Oven Door coming off range when being moved.
Cause: Hinge covers need to be upgraded to address hinge receiver performance. New hinge covers are currently being used in production.
Solution: Replace current hinge covers with new part numbers W10410463 and W10410461.
3
Cooking Updates
Maytag, KitchenAid & Whirlpool Freestanding Double Oven Range
Energy Saver Mode
Models:
Maytag |
KitchenAid |
Whirlpool |
|||
MGT8655X*-0 |
|
KGRS505X**-0 |
|
GGG388LX*-0 |
YGGG390LX*-0 |
MGT8775X*-0 |
YMGT8775X*-0 |
KERS505X **-0 |
|
GGG390LX*-0 |
|
MGT8885X*-0 |
YMGT8885X*-0 |
KERS507X**-0 |
YKERS507X*-0 |
GGE388LX*-0 |
|
MET8665X*-0 |
YMET8665X*-0 |
KDRS505XSS*-0 |
|
GGE390LX*-0 |
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MET8775X*-0 |
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MET8885X*-0 |
YMET8885X*-0 |
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*All Colors
This information is not provided in all Use and Care Guides.
Energy Saver mode deactivates the display to reduce energy consumption.
To Activate the Energy Saver Mode:
1.Press and hold SETTINGS for 3 seconds. “Energy saver on.” will appear in the upper text area.
2.The setting will be activated after 5 minutes. Any mode may be used with the range
in Energy Saver by simply selecting the desired mode.
To Deactivate the Energy Saver Mode:
1.Press and hold SETTINGS for 3 seconds. “Energy saver off.” will appear in the upper text area.
2.The clock will reappear in the display, and the range can be operated as usual.
This feature places the control into a sleep mode where the control consumes no more that 1 watt of power (verses 5 watts when the clock display is on).
4
Cooking Updates
KitchenAid Electric Freestanding Double Oven Range
Diagnostic Mode for Cooktop Elements not Working
Models: KERS507XSS, YKERS507XSS
Concern: Diagnostic procedure listed in the Tech Sheet for testing the cooktop tap touch
controls is incorrect.
Cause: The Diagnostic mode for the cooktop is not available yet. There is a diagnostic procedure in the Tech Sheet (W10323648A), but the procedure does not work as published.
Top Burner Touch Controls
A service pointer will be issued with the correct test procedure as soon as it is available.
5
Cooking Updates
Standard Clean Gas Freestanding Ranges
Surface Burners not Lighting
Models:
Amana |
Estate |
Maytag |
Roper |
Whirlpool |
|
AGG222VD*0 |
TGG222VD*0 |
MGR5605W*0 |
FGP305KW5 |
SF110AXS*1 |
WFG110AV*0 |
AGR3311WD*0 |
TGP305R*2 |
|
FGP305KW6 |
SF110AXS*2 |
WFG111SV*0 |
AGR4422VD*0 |
TGP305R*3 |
|
FGP305KW7 |
SF111PXS*2 |
WFG114SV*0 |
AGR4433XD*0 |
TGP305T*0 |
|
FGP314T*0 |
SF114PXS*1 |
WFG114SW*0 |
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TGP305T*1 |
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SF114PXS*2 |
WFG231LV*0 |
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TGP310T*0 |
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SF216LXS*0 |
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TGP310T*1 |
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SF216LXS*1 |
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TGP314T*0 |
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*All Colors |
Code Dates: VE040 through VE124 (October 2010 - June 2011) |
|
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Concern: Surfaceburnerswillnotlight. Surfaceignitersclick,butareveryslowtolightburner(s).
Cause: Certain burner base molds have been found to be out of specifications.
Solution: Replace burner base #98017537 or #W10243396 (see parts list), and burner caps.
Burner cap part numbers are 98017461 Cap, Burner (Black), 98017465 Cap, Burner (Grey).
6
Cooking Updates
Whirlpool Self-Clean Gas Freestanding Ranges
Self-Clean Cycle not working
Models: WFG361LV, WFG366LV, WFG371LV, WFG374LV, WFG381LV
Code Date: R001 - present
Concern: Self Clean cycle not working.
Cause: Once the cleaning temperature has been reached, the electronic control requires a 12-hour delay before another self-clean cycle can be started (standard operation). Due to a software glitch on ranges built today, once a self clean cycle has been completed another self-clean cycle cannot be programmed until the range power supply is reset.
Solution: Have the customer/tech reset the power to the range for 60 seconds to reset the control board memory and provide an additional use of the self-clean cycle. This process will need to be performed after every self-clean operation. Updated controls will be available for manufacturing and field service starting August 1,
2011.
This only affects gas ranges, electric range controls do not have this same software feature
Whirlpool Self-Clean Freestanding Ranges
Control Display not functioning per Use & Care Guide Information
Concern: Control not operating as noted in the Use and Care Guide during Preheat.
Cause: Use & Care states that during preheat, when START is pressed, the oven will begin preheating. Once 170 F (75 C) is reached, the display temperature will increase as the actual temperature of the oven increases. When the preheat temperature is reached, a tone will sound and the selected temperature will appear on the display.
If when a bake cycle is selected and the oven has not cooled down below 170 from a previous cook cycle, the oven temperature readout will default to 350 and the control will only start displaying the actual oven temperature above 350 if a higher preheat temperature has been selected.
Solution:UpdatedcontrolswillbeavailableformanufacturingandfieldservicestartingJuly 2011.
7
Cooking Updates
All Cooking Products with Electronic Oven Controls
“F9 E0” Error Code
Concern: “F9E0” error code appearing on oven control.
Cause: This code will most often indicate that the appliance is wired incorrectly at the home electrical supply, or at the hard wire connection. Production of controls with the “F9 E0” error code started February 2011 on all electric low end of the model line controls.
L1 |
Neutral |
Black |
White |
L2 |
Ground |
Red |
Green |
This error code will usually occur during installation, but it could also display (at a later point in the appliance life) if a bad bake element, or any of the electrical connections within the circuit shown on the following page should malfunction, become loose, or disconnected. The highlighted circuit from L1 through the Bake and Double Line Break relays, and the bake element to the L2 side of the line is used whenever the unit is plugged in to verify a 240 volt, uninterrupted circuit. If this circuit is not operating correctly, an error code F9 E0 will appear.
8
Cooking Updates
Gas and Electric Freestanding Ranges
Models: See Chart on page 10
Freestanding ranges w/serial numbers starting with “R” (Code Date: R031 August 2010 to present), are being manufactured with a new, “passive” door hinge design.
•Thenew“passive”designhasonedoorhingewithaspring,andtheotherhingedoesnot.
•The one-spring design is engineered with enough force to balance the door properly.
•Allcurrenthingeswillsubtoahingekitthatwillrequirethereplacementofbothhinges.
Please replace both Door Hinges when installing this hinge kit.
If both hinges installed in the door have springs, it will create an off balance door operation (difficult to open, will not remain open).
9
Cooking Updates
Hinge Kit # |
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Model Number |
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AER5522VA*0 |
GFE461LV*0 |
IVP33800 |
MER7662W*1 |
RF263LXT*3 |
TES325VQ0 |
WFE361LV*0 |
YGFE461LVQ0 |
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AER5522VC*0 |
GFE471LV*0 |
IVP85801 |
MER7765W*1 |
RF264LXSQ3 |
TES326VD0 |
WFE364LV*0 |
YGFE471LVS0 |
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AER5830VA*0 |
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MER7775W*1 |
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TES355VQ0 |
WFE366LV*0 |
YMER7651WS1 |
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AER5844VA*0 |
GFG461LV*1 |
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TES356VD0 |
WFE371LV*0 |
YMER7660WW1 |
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AER5844VC*0 |
GFG464LV*1 |
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MGR7661W*1 |
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TGS325VQ1 |
WFE374LV*0 |
YMER7662WS1 |
W10347463 |
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AER6011VA*0 |
GFG471LV*1 |
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MGR7662W*1 |
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TGS326VD1 |
WFE381LV*0 |
YMER7765WW1 |
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LW P |
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MGR7665W*1 |
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YRF263LXTQ0 |
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AGR5844VD*1 |
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MGR7775W*1 |
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WFG361LV*1 |
YWFE361LVS0 |
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AGR6011VD*1 |
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WFG371LVQ1 |
YWFE366LVQ0 |
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WFG374LVS1 |
YWFE371LVS0 |
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WFG381LVQ1 |
YWFE381LVQ0 |
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AER5822VAW0 |
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IER320WW0 |
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RF111PXSW3 |
TVE30100 |
WFE301LVQ0 |
YIER320WW0 |
W10347465 |
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AER5822VCW0 |
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IVE30100 |
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RF114PXSQ3 |
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WFE321LWQ0 |
YRF115LXVQ0 |
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SW NP |
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AER5823XAW0 |
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IVE32300 |
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RF212PXSQ4 |
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WFE324LWQ0 |
YWFE301LVQ0 |
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LW NP |
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IVE82301 |
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AER5822VAS0 |
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WFE114LWS0 |
YRF115LXVS0 |
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W10347463 |
AER5822VCS0 |
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WFE301LVS0 |
YWFE301LVS0 |
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LW NP S/S |
AER5823XAS0 |
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WFE321LWS0 |
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WFE324LWS0 |
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W10368723 |
AER3311WAW0 |
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FEP310VQ0 |
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RF110AXSQ3 |
TEP315VQ0 |
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MER7662WS1 |
RF263LXTS3 |
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YMER7651WS1 |
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MER7765WS1 |
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YMER7660WS1 |
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MER7775WS1 |
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YMER7662WS1 |
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W10347464 |
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YMER7765WS1 |
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LW P S/S |
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MGR7661WS1 |
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YRF263LXTS0 |
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MGR7662WS1 |
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MGR7665WS1 |
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MGR7775WS1 |
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LWLarge Window
SWSmall Window
P – Pyro (Self-Clean)
NP – Non Pyro (Standard Clean)
S/S - Stainless
10
Cooking Updates
KitchenAid and Jenn-Air Induction Cooktop
Installation Over Built-In Oven
Models: KICU509X, KICU569X, JIC4430X, JIC4536X
IMPORTANT: For proper ventilation, a 3/16” (5 mm) vent is required under the cooktop, in the front of the cabinet, when it is installed above a built-in oven. The ventilation opening is to extend the full length of the cooktop cutout.
The New KitchenAid and Jenn-Air products launching in June 2011 are approved for installation over an oven.
11
Cooking Updates
All Induction Cooktops
Models:
IKEA |
Whirlpool |
KitchenAid |
Jenn-Air |
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ICI500X |
GCI3061X |
KICU500X |
JIC4430X |
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KICU508X |
JIC4536X |
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KICU568X |
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Concern: F47 Error Code flashing. (Issue with line fuses or communication cables)
Engineering is not able to simulate the F47 condition in their lab. A request is being made to anyone that comes across this error code to exchange the unit and send the faulted cooktop to engineering.
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Cooking Updates
KitchenAid and Whirlpool Microhood (MHC) Microwave
Microwave Oven Door Difficult to Remove
Concern: Removing oven door difficult because hinge mounting screw are stripping out.
Cause: Manufacturing is using a locking sealant on the screw that makes it difficult to
remove. Hinge is welded in place, so removing it is not possible.
Solution: Use a soldering gun to heat the sealant before attempting to remove the screw.
Door Hinge
Mounting Screw
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Cooking Updates
Whirlpool Microhood (MHC) Microwave
F7 Error Code
Model: GMH5205XV*0
An F7 error code means that the magnetron is not operating because somewhere within the power circuit to the magnetron, there is a break in the circuit. Each of the circled components within the circuit need to be tested for proper operation. If these components test correctly, you will need to perform the following tests.
The 15 step procedure below provides the voltage outputs you need to test for.
1.Unplug microwave oven or disconnect power.
2.Checked for reversed plug connection on controls or loose wiring.
3.After 40 seconds, plug in microwave oven or reconnect power.
4.If problem persists, test for 120 volts at the Printed Circuit Board Assembly (PCBA)- MW relay 4903 by completing the following steps.
5.Unplug microwave oven or disconnect power.
6.Connect voltage measurement equipment.
7.Plug in microwave oven or reconnect power.
ØIf 120 volts is not available at the relay, the source of the problem is before the PCBA (thermostats, limit, door switches, fuses, etc.).
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Cooking Updates
ØIf 120 volts is present and the MW relay 4903 does not close (send the 120 volts to the inverter boards), unplug microwave oven or disconnect power. Replace PCBA, and go to Step 14.
8.If 120 volts are supplied through the relay to the inverter:
ØCheck for 5 VDC (microwave oven off) and 2.4 VDC (microwave oven running) at connector P23-3 to P23-2 of the PCBA.
ØIf a reading of 0.15 VDC is measured, the source of the problem is either the magnetron or the inverter board.
9.Unplug microwave oven or disconnect power.
10.Test the magnetron for a short or open per the instructions in the “Component Tests” section of tech sheet. If magnetron tests fail, replace the magnetron. Go to Step 14.
11.Check for 1.3-3.5 VDC at the Printed Circuit Board Assembly (PCBA) connector P23-1 to P23-2 by completing the following steps:
12.Unplug microwave oven or disconnect power.
13.Plug in microwave oven or reconnect power.
ØIf voltage reading is incorrect, unplug microwave oven or disconnect power, and replace the PCBA. Go to Step 14.
ØIf 1.3-3.5 VDC is measured, unplug microwave oven or disconnect power, and replace the inverter. Go to Step 14.
14.Replace all parts and panels before operating.
15.Plug in microwave oven or reconnect power.
15
Cooking Updates
Jenn-Air and KitchenAid Built-In Single & Combo Microwave Oven
Microwave oven will not pop popcorn
Concern: Dedicated Microwaves and Combo Ovens not cooking popcorn properly.
Solution: Service Pointer W10406260, March 2011, Microwave oven will not pop popcorn. Field Repair Kit numbers have been released. Kit # W10394931 & W10394932 contain a control board, broil element, and instruction sheet.
NOTE: The Broil element and the control board need to be replaced, it is very important that both components in the kit are replaced when servicing this issue.
The broil elements are very similar and the differences are difficult to notice. A one inch difference between the placement of the support brace would not be evident to a service man and he might decide not to change the element. This decision will turn out to be a bad one. The new control adds time to the popcorn cycle and the element is configured differently. They must both be changed out.
16
Cooking Updates
Jenn-Air and KitchenAid Freestanding Outdoor Grills
Starting April 2011, KitchenAid will NO longer be marketing and selling
Freestanding Grills.
For inquiries or support on KitchenAid or Jenn-Air grills listed below.
Refer the consumer to: 1-877-373-2301 or www.Nexgrill.net.
KitchenAid will continue to market Built-in Grills under our current model number system.
KitchenAid will continue to service and support the
T-line and V-line KitchenAid Freestanding and Built-in Grills
with the following model numbers:
Built-In Freestanding
KBNU487VSS KFRU488VSS
KBNU367VSS KFRU368VSS
KBNU361VSS KFRU361VSS
KBNU271VSS KFRU271VSS
KBNU487TSS KFRU488TSS
KBNU367TSS KFRU368TSS
KBNS361TSS KFRU365TSS
KBNS271TSS KFRU361TSS
KBSS361TSS KFRU271TSS
KBSS271TSS
17
Cooking Updates
Maytag 10 year Limited Parts Warranty
Appliance |
Qualified |
Component |
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Appliance |
Qualified |
Component |
Models |
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Models |
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MMV5208W |
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MHWE200X |
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Microwaves |
MMV6180W |
Magnetron |
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MHWE250X |
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MMV6186W |
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MHWE400W |
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Electric |
MET8665X |
Oven & |
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MHWE450W |
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MET8775X |
Cooktop |
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MHWE550W |
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Ranges |
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MET8885X |
Elements |
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MHWE950W |
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MGT8655X |
Burners |
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MVWB300W |
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Gas Ranges |
MGT8775X |
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MVWB450W |
Motor |
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Grates |
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Washers |
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MGT8885X |
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MVWB750W |
Wash Basket |
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MDB7600AW |
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MVWB850W |
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MDB7709AW |
Chopper |
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MVWX500X |
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Dishwashers |
MDB7759AW |
Stainless |
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MVWX550X |
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MDB7809AW |
Steel Tub |
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MVWX600X |
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MDB8050AW |
Racks |
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MVWX700X |
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MDB8859AW |
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MHW6000X |
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MHW7000X |
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MFX2571XE |
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Refrigerators |
MFI2670XE |
Compressor |
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MFI2665XE |
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F.Y.I. Maytag is providing a special 10 year limited Warranty for the models and parts shown.
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