Lucent Technologies CentreVu Supervisor Version 8, CentreVu Supervisor Installation And Getting Started Manual

CentreVu® Supervisor

Version 8

Installation and Getting Started

1

585-210-928
Comcode 108502170
Issue 1
December 1999

Copyright© 1999 Lucent Technologies

All Rights Reserved

Printed in U.S.A.

Notice

Every effort was made to ensure that the information in this
document was complete and accurate at the time of printing.
However, information is subject to change.

Your Responsibility for Your System’s Security

Toll fraud is the unauthorized use of your telecommunications
system by an unauthorized party, for example, persons other

than your company’s employees, agents, subcontractors, or
persons wor kin g on yo ur c omp any ’ s beh al f. N ote tha t th ere may
be a risk of toll fraud associated with your telecommunications
system and, if toll fraud occurs, it can result in substantial
additional charges for your telecommunications services.

You and your system manager are responsible for the security
of your system, such as programming and configuring your
equipment to prevent unauthorized use. The system manager is
also responsible for reading all installation, instruction, and
system administration documents provided with this product in
order to fully understand the features that can introduce risk of
toll fraud and the steps that can be taken to reduce that risk.
Lucent Technologies does not warrant that this product is
immune from or will prevent unauthorized use of common­carrier telecommunication services or facilities accessed
through or connected to it. Lucent Technologies will not be
responsible for any charges that result from such unauthorized
use.

Lucent Technologies Fraud Intervention

suspect that you are being victimized

If you
need technical support or assistance, call Te chnical Service

by toll fraud and you

Center Toll Fraud Intervention Hotline at 1-800-643-2353.

Trademarks

●

CentreVu is a trademark of Lucent Technologies.

●

DEFINITY is a registered trademark of Lucent Technologies.

●

INFORMIX is a registered trademark of INFORMIX
Software, Inc.

●

INTEL and Pentium are registered trademarks of Intel
Corporation.

●

Microsoft, MS, Windows, and NT are registered trademarks
of Microsoft Corp.

●

Sun and Solaris are registered trademarks of Sun
Microsystems, Inc.

●

SPARCserver is a registered of SPARC International
licensed exclusively to Sun Microsystems, Inc.

All other product names mentioned herein are the trademarks of their
respective owners.

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Order: CentreVu Supervisor Version 8

Installation and Getting Started guide
Document No.585-210-928
Comcode 108502170
Issue 1, December 1999

For additional documents, refer to the section entitled “Related
Documents” in the Preface.

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European Union Declaration of Conformity

Lucent Technologies Business Communications Systems
declares that the equipment specified in this document
conforms to the referenced European Union (EU) Directives
and Harmonized Standards listed below:

EMC Directive 89/336/EEC
Low Voltage Directive 73/23/EEC

The “CE” mark affixed to the equipment
means that it conforms to the above
Directives.

Disclaimer

Intellectual property related to this product (including
trademarks) and registered to AT&T Corporation has been
transfer red to Lucent Technologies Incorporated.

Any references within this text to American Telephone and
Telegraph Corporation or AT&T should be interpreted as
references to Lucent Technologies Incorporated. The exception
is cross references to books published prior to December 31,
1996, which retain their original AT&T titles.

Heritage Statement

Lucent Technologies—formed as a result of AT&T’s planned
restructuring—designs, builds, and delivers a wide range of
public and private networks, communication systems and
software, consumer and business telephone systems, and
microelectronics components. The world-renowned Bell
Laboratories is the research and development arm for the
company.

Warranty

Lucent Technologies provides a limited warranty on this
product. Refer to the “Limited use Software License
Agreement” card provided with your package.

Client Software License Agreement

DEFINITIONS

l

“Lucent” means Lucent Technologies Inc.

l

“You”, “Your”, or “Licensee” means the person or business entity who purchased this License
to use this Client Software or for whom such License was purchased.

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“Client Software” means a software application that operates on a computer system t hat
provides resources to Client Software.

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“Documentation” means the manual and any other printed material provided by Lucent with
the Client Software.

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“License” means the License purchased and granted pursuant to this Agreement.

LICENSE AND PROTECTION

1. License Gra nt. Lucent grants to You, subject to the following ter ms and cond ition s, a

nonexclusive , n on tr a ns fe r able right to use the C lient Software on m ulti ple s ingle user device s,
maximum simultaneous user s of the Client Software be ing limited to the nu mber Lice nsed and
authorized by Lucent. THE SERVER SOFTWARE AUTOMATICALLY PREVENTS
SIMULTANEOUS USE BY MORE THAN THE AUTHORIZED NUMBER OF USERS.
Lucent reserves all rights not expressly gr anted to You.

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and Documentation from unauthorized copy or use. The Client Software source code
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To the extent that the Client Software is located in a Member State of the European
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interoperability of an independently created software program with the Client Software, You
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information available, You shall not take any steps, such as reverse assembly or reverse
compilation, to derive a source code equivalent to the Client Software. Lucent may charge You
a reasonable fee for the provision of such information.

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adaptations or copies) remains with Lu cent and/or its licensors.

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or Documentation.

Introduction

6. Termination. This Agreement shall automatically terminate if You breach any of the terms or

conditions of this Agreement. You agree to destroy the original and all copies of the Client
Software and Documentation, or to return them to Lucent, upon Termination of this License.

LIMITED WARRANTY AND LIMITED LIABILITY

1. Compatibility. The Client Software is only compatible with certain computers and operating

systems. THE SOFTWARE IS NOT WARRANTED FOR NONCOMPATIBLE SYSTEMS.

2. Software. Lucent warrants that if the Client Software fails to substantially conform to the

specifications in the Documentations and if the Client Software is returned to the place from
which it was purchased within one (1) year from the date purchased, then Lucent will either
replace the Client Software or offer to refund the License Fee to You upon return of all copies
of the Client Software and Documentation to Lucent. In the event of a refund, the License shall
terminate.

3. DISCLAIMER OF WARRANTIES. Lucent makes NO W ARRANTY, REPRESENT ATION

OR PROMISE NOT EXPRESSLY SET FORTH IN THIS AGREEMENT. LUCENT
DISCLAIMS AND EXCLUDES ANY AND ALL IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. LUCENT DOES
NOT WARRANT THAT THE CLIENT SOFTWARE OR DOCUMENTATION WILL
SATISFY YOUR REQUIREMENTS OR THAT THE CLIENT SOFTWARE OR
DOCUMENTATION ARE WITHOUT DEFECT OR ERROR OR THAT THE OPERATION
OF THE SOFTWARE WILL BE UNINTERRUPTED. Some states or countries do not allow
the exclusion of implied warranties or limitations on how long an implied warranty lasts, so
the above limitation may not apply to You. This warranty gives You specific legal rights which
vary from state to state.

4. EXCLUSIVE REMEDY. EXCEPT FOR BODILY INJURY CAUSED BY LUCENT’S

NEGLIGENCE, LUCENT’S ENTIRE LIABILITY ARISING FROM OR RELATING TO
THIS AGREEMENT OR THE CLIENT SOFTWARE OR DOCUMENTATION AND YOUR
EXCLUSIVE REMEDY IS LIMITED TO DIRECT DAMAGES IN AN AMOUNT NOT TO
EXCEED $10,000. LUCENT SHALL NOT IN ANY CASE BE LIABLE FOR ANY
SPECIAL INCIDENTAL, CONSEQUENTIAL, INDIRECT OR PUNITIVE DAMAGES
EVEN IF LUCENT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
LUCENT IS NOT RESPONSIBLE FOR LOST PROFITS OR REVENUE, LOSS OF USE
OF THE CLIENT SOFTWARE, LOSS OF DATA, COSTS OF RECREATING LOST DATA,
THE COST OF ANY SUBSTITUTE EQUIPMENT OR PROGRAM, OR CLAIMS BY ANY
PARTY OTHER THAN YOU. Some states or countries do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitation or exclusion may not
apply to You.

Introduction

GENERAL CONDITIONS.

1. Governing Law. This Agreement shall be governed by, and interpreted in accordance with,

the substantive laws of the State of New Jersey of the United States of Amer ica.

2. Entire Agreement. This Agreement sets forth the entire understanding and agreement

between You and Lucent and may be amended only in a writing or writings signed by You and
Lucent. NO VENDOR, DISTRIBUTOR, DEALER, RETAILER, SALES PERSON OR
OTHER PERSON IS AUTHORIZED TO MODIFY THIS AGREEMENT OR TO MAKE
ANY WARRANTY, REPRESENTATION OR PROMISE WHICH IS DIFFERENT THAN,
OR IN ADDITION TO, THE REPRESENTATIONS OR PROMISES OF THIS
AGREEMENT ABOUT THE SOFTWARE.

3. Export. Licensee hereby ag rees tha t it will no t kn owin gl y, directly or indirectly, without prior

written consent, if required, of the Office of Export Li censing of the U.S. Depart ment of
Commerce, Washington D.C. 20230, export or transmit any of the Products to any group Q, S,
W, Y, or Z country specified in the Export Administration Regulations issued by the U.S.
Department of Commerce or to any country which such transmission is restricted by
applicable regulations o r stat ues.

4. U.S. Government Restricted Rights. Use, duplication, or disclosure by the United States

Government is subject to restrictions as set forth in FAR 52.227-14 (June 1987) Alternate III
(g)(3) (June 1987), FAR 52.227-19 (June 1987), or DFARS 52.227-7013 (c)(1)(ii) (June

1988), as applicable Contractor/Manufacturer is Lucent Technologies Inc. 11900 North Pecos
Street, Westminster, Colorado 80234.

5. Assignment. Lucent may without your consent or notice to You, assign this Agreement to an

entity to which it transfers ownership of the Client Software. Upon the effective date of such
assignment, You agree that Lucent shall be released and discharged from all obligations and
liabilities under this Agreement.

0

Introduction

CentreVu

Supervisor Version 8 Installation and Getting Started

vii

Table of Contents

Preface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P-1

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P-1

Contents of This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P-3

Conventions Used in This Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P-5

Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P-6

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

About CentreVu Supervisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

About CentreVu CMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Types of Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Checking Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Installation Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Help Topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8

Learning to Use Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

What You Need on Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10

Other Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-11

What You Need for Your CentreVu CMS Server . . . . . . . . . . . . . . . . . . . . 1-12

CMS System Capacities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13

Number of Supervisor Windows Allowed . . . . . . . . . . . . . . . . . . . . . 1-13

Number of Simultaneous Instances Allowed . . . . . . . . . . . . . . . . . . . 1-13

Number of PCs Allowed to Run Supervisor. . . . . . . . . . . . . . . . . . . . 1-14

Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14

Reliability/Availability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15

CentreVu

Supervisor

Installing CentreVu Supervisor on a Local PC. . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Installation Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Preparing the Network Folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Setting Up the PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Installing CentreVu Supervisor on a Shared Network Drive . . . . . . . . . . . . 3-1

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Installation Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Network Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Client Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Uninstalling CentreVu Supervisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Performing the Uninstall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Getting Started with CentreVu Supervisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Establishing CentreVu CMS Server Connection Settings . . . . . . . . . . 5-2

Opening the CentreVu Supervisor Application . . . . . . . . . . . . . . . . . . 5-3

Establishing the Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Serial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7

Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8

Logging Into the CMS Server — First Time . . . . . . . . . . . . . . . . . . . . . . . . . 5-9

Logging Into CMS Server — After First Time . . . . . . . . . . . . . . . . . . . . . . 5-10

Automatic Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10

Manual Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11

Logging Off the CentreVu CMS Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14

Exiting Supervisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15

Changing Connection Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16

Exploring the CentreVu Supervisor Controller . . . . . . . . . . . . . . . . . . . . . 5-18

Not Logged Into the CMS Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18

Logged Into the CMS Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23

Using the System Tray Icon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-36

Using Supervisor Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-37

Using Supervisor Selector Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-38

Tab Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-38

Available Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-39

Current ACD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-39

Script... Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-39

OK, Cancel, and Help Buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-39

CentreVu

System Menu Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18

Title Bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18

Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19

Maximize, Minimize, and Close Buttons . . . . . . . . . . . . . . . . . . . . 5-19

Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19

Menu Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20

Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-21

Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22

Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24

Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26

Menu Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-27

Connect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28

Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-29

Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-32

Scripts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-34

Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-35

Supervisor Version 8 Installation and Getting Started

viii

Completing Input Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-40

Completing Input Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-42

Using the Browse Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-43

Single Entity Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-43

Multiple Entries Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-44

Using the History List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-46

Closing Supervisor Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-47

Performing CMS Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

Running an Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Operations Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Actions Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Edit Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8

Adding Items to the CMS Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10

Finding Items in the CMS Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11

List All. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11

Find one . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12

Modifying Items in the CMS Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13

Deleting Items from the CMS Database . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15

Using CentreVu Supervisor Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Report Menus and Tabs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Running a Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Completing the Report Input Window . . . . . . . . . . . . . . . . . . . . . . . . . 7-5

Selecting Report Run Dates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7

Selecting Report Run Times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10

Report Menu Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11

Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12

Edit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-15

Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-17

Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18

Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-20

Report Layouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-21

Tables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-22

Charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-23

Formatting Table Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-24

General Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-25

Sort Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-26

Formatting Chart Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-28

General Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-29

3D Effects Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-30

Axis Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-32

Type Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-33

Title Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-35

Legend Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-36

CentreVu

Supervisor Version 8 Installation and Getting Started

ix

Data Labels Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-37

Minimizing Report Output Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-39

Minimized Report Thresholds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-41

Right Mouse Button Pop-Up Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-42

Rotating a 3D Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-46

Exporting Report Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-47

Copying Chart Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-50

Resizing Report Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-51

Standard CMS Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-51

Graphical Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-51

Changing Column Widths. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-52

Selecting a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-53

Using Page Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-54

Setting Report Threshold Highlights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-56

Tips for Setting Report Threshold Highlights . . . . . . . . . . . . . . . . . . . 7-60

Available Agent Threshold Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-62

Available Split/Skill Threshold Settings . . . . . . . . . . . . . . . . . . . . . . . 7-67

Available VDN Threshold Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-70

Report Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-72

Options General Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-73

Options Report Colors Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-75

Options Threshold Colors Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-76

Options Name Format Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-77

Creating a New Report Color Scheme . . . . . . . . . . . . . . . . . . . . . . . . . 7-78

Creating a New Threshold Color Scheme . . . . . . . . . . . . . . . . . . . . . . 7-82

Creating a New Name Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-85

Exiting and Restarting Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-86

CentreVu

Supervisor Version 8 Installation and Getting Started

x

Installing and Using CentreVu Terminal Emulator. . . . . . . . . . . . . . . . . . . . . 8-1

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-1

Using Terminal with Supervisor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3

Installing Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4

Opening and Exiting Terminal and CMS . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5

Opening Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5

Logging into CMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6

Exiting Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8

Using Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9

Terminal Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9

Menu Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10

Profile Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-10

Edit Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-12

Connection Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-12

Reset Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13

Help Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13

Creating Profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14

Editing Profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16

Setting Profile Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-17

Modem Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-20

Terminal Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-23

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-23

Information Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-24

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-1

Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2

Saving as HTML . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Using Save as HTML . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . GL-1

CentreVu

Communications Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-18

Network Connection Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-18

Serial and Modem Connection Settings. . . . . . . . . . . . . . . . . . . 8-19

Font Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-21

Unable to connect to the remote host.. . . . . . . . . . . . . . . . . . . . . . . 8-23

The connection to the remote host was lost.. . . . . . . . . . . . . . . . . . 8-23

The profile {name} does not exist. . . . . . . . . . . . . . . . . . . . . . . . . . . 8-23

The profile {name} exists, replace?. . . . . . . . . . . . . . . . . . . . . . . . . . 8-24

Save changes to {name}? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-24

A connection is active, exit anyway?. . . . . . . . . . . . . . . . . . . . . . . . 8-24

Installation Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2

Login Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4

OCX and DLL Incompatibilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-11

Windows Swap Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-11

Installing CentreVu Supervisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-11

Preserving CentreVu Supervisor User Profiles . . . . . . . . . . . . . . . 9-12

Resolving TCP/IP Host Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-12

Proper Operation of Networking Software . . . . . . . . . . . . . . . . . . 9-13

Problems with Serial/Modem Connections. . . . . . . . . . . . . . . . . . 9-13

Using a Secondary System Password on the CMS Server . . . . . . 9-14

Output Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4

Using Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5

Not Using Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5

Using Existing Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6

Save as HTML Template Tags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6

Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-7

Supervisor Version 8 Installation and Getting Started

xi

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . IN-1

CentreVu

Supervisor Version 8 Installation and Getting Started

xii

CentreVu

Supervisor Version 8 Installation and Getting Started

Overview

Preface 0

Overview 1

The CentreVu® Supervisor Installation and Getting Started document includes
the following information:

●

Instructions for installing CentreVu Supervisor (Supervisor) on a local PC
from a network server or CD-ROM

●

Procedures for installing Supervisor to a Shared Network Drive

●

Procedures for uninstalling Supervisor

●

Instructions for using Supervisor

●

Procedures for installing and using CentreVu Terminal Emulator

●

Guidelines for responding to error messages that may be di splayed while
installing Supervisor or logging into the CentreVu Call Mangement System
(CMS) se rver.

P-1

CentreVu
Supervisor

NOTE:

CentreVu Terminal must be separately installed; it is not automatically installed
by CentreVu Supervisor Version 8.

CentreVu

Supervisor Version 8 Installation and Getting Started

Overview

This document is intended for anyone who is installing the CentreVu Supervisor
software on the DEFINITY
assumes that you are familiar with your PC and the Microsoft

98 or Windows NT

conventions.
The following sections are included in this Preface:

●

●

●

®

Enterprise Communications Server (ECS). It

‡

4.0 operating systems, including standard Windows

Contents of this Document
Conventions Used in this Document
Related Docu ments.

*

Windows†95 or

P-2

*Microsoft is a registered trademark of Microsoft Corp.

†Windows is a registered trademark of Microsoft Corp.
‡NT is a registered trademark of Microsoft Corp.

CentreVu

Supervisor Version 8 Installation and Getting Started

Contents of This Document

Contents of This Document 1

The document is organized into the following chapters:

Chapter 1 Introduction

This chapter introduces the CentreV u Supervisor
application. It provides information on the following:

●

The two methods of installation

●

The items provided in the CentreVu Supervisor
package

●

The equipment required to run CentreVu
Supervisor

●

The Helpline numbers.

Chapter 2 Installing

This chapter walks you through the process of installing
CentreVu Supervisor from a CD-ROM or the network
onto a PC that will not access Supervisor over the
network.

CentreVu

Supervisor on a Local PC

P-3

Chapter 3 Installing

CentreVu

Network Drive

This chapter describes the steps required to install the
Supervisor applicatio n fil es (ex ecutables and defaul t file s)
to a shared read-only folder on the network server.

Chapter 4 Uninstalling

This chapter describes the steps required to uninstall the
CentreVu Supervisor Version 8 software.

Supervisor on a Shared

CentreVu

Supervisor

CentreVu

Supervisor Version 8 Installation and Getting Started

Contents of This Document

Chapter 5 Getting Started with

This chapter walks you through the process of starting
Supervisor, logging into a CMS server, logging out of a
CMS server, and exiting Supervisor. It also teaches you
how to change your connection settings and gives you
information about getting help with the Supervisor
product.

Chapter 6 Performing CMS Operations

This chapter defines how to use windows that display as a
result of selecting an item from any Operations tab,
including detailed information on the Actions menu items
in Operations input windows.

Chapter 7 Using

This chapter defines how reports are displayed in
Supervisor and teaches you how to format and print
reports, including selecting run dates and times. This
chapter also gives detailed information on the Actions
menu items available in report output w indows and
teaches you how to export report information to another
Windows application.

CentreVu

CentreVu

Supervisor Reports

Supervisor

P-4

Chapter 8 Installing and Using

This chapter gives you general information about the
CentreVu Terminal application and explains how to install
the CentreVu Terminal application and how to set it up to
connect to the CMS server.

Chapter 9 Troubleshooting

This chapter gives you information on erro r messages th at
you might receive while installing or using Supervisor and
outlines basic troubleshooting procedures for the error
messages.

CentreVu

Terminal

CentreVu

Supervisor Version 8 Installation and Getting Started

Conventions Used in This Document

Conventions Used in This Document 1

The following conventions are used in this document:

Convention Description

Bold Text Menu names, options, and icon names are shown in

bold text. For example: Choose Save from the File
menu.

Initial Capital
Letters

Courier
Text

< > Variable text is marked by less-than/greater-than signs.

KEY+KEY Key combinations for which you must press and hold

Names of windows, dialog boxes, and keyboard keys.
For example: This field is in the Manual Lo gin window.

Text you are asked to enter and system commands. For
example: Enter

For example: Couldn’t create <filename>.

down one key and then press another. For example:
ALT+4.

this

command.

P-5

Italic Text References to other documents, trademarks, and for

emphasis.

“ “ Sections and chapters that are referenced. For examp le:

See Chapter 1, “Introduction,” for an outline of the
information in this book.

Click and
Double click

Microsoft Windows
or Window s

*Whenever you are asked to click or double click the mouse button, click
button 1 (the left-most mouse button or primary button), unless button 2 (the
right-most button or secondary button) is specified.

*Button 1 (left-most mouse button or primary button).

These terms are used to refer to both Microsoft
Windows 95 or 98 and Microsoft Windows NT 4.0.

CentreVu

Supervisor Version 8 Installation and Getting Started

Related Documents

Related Documents 1

The following documents include additional information about the Call
Management System or Supervisor:

●

CentreVu® Supervisor Version 5 User Guide (585-215-829)

●

CentreVu® Call Management System Release 3 Version 8 Administration
(585-210-910)

●

CentreVu® Supervisor Version 8 Reports (585-210-929)

●

CentreVu® Call Management System Release 3 Version 8 Database Items
and Calculations (585-210-939)

●

CentreVu® Call Management System Release 3 Version 5 Custom Reports
(585-215-822)

●

Lucent Version 8 Call Center Change Description (585-210-925)

●

CentreVu® Call Management System Release 3 Version 8 External Call
History Interface (585-210-912)

●

CentreVu® Advocate User Guide (585-210-927)

●

CentreVu® Call Management System Release 3 Version 8 Upgrades and
Migrations (585-210-913)

●

CentreVu® Report Designer Version 8 User Guide (585-210-930)

●

CentreVu® Call Management System Release 3 Version 8 Hardware
Maintenance and Troubleshooting (585-210-919)

●

CentreVu® Call Management System Release 3 Ver sio n 6 Software
Installation and Maintenance (585-215-866)

●

CentreVu® Call Management System Release 3 Version 8 Planning,
Configuration, and Implementation (585-210-920)

●

Sun SPARCserver Hardware Installation documentation, connectivity
diagrams, and Maintenance and Troubleshooting documentation

P-6

CentreVu

Supervisor Version 8 Installation and Getting Started

Introduction

About CentreVu Supervisor

1-1

CentreVu
Supervisor

Introduction 1

About

* Intel is a registered trademark of Intel Corporation.

†Windows 95 is a trademark of Microsoft Corp.
‡Windows 98 is a trademark of Microsoft Corp.
**Windows NT is a trademark of Microsoft Corp.

CentreVu

The Lucent Technologies CentreVu® Supervisor (Supervisor) software is a
graphical user interface to the Lucent CentreVu Call Management System
Release 3 Version 8 (CentreVu CMS R3V8) or Call Management System
Release 3 Version 6 (CentreVu CMS R3V6) software.

The Supervisor softw are runs on an Intel
processor is preferred) that is running one of the following Microsoft Windows
operating systems (see page 1-10 for more detailed requi remen ts):

●

Windows 95†

●

Windows 98

●

Windows NT** 4.0 with Service Pack 4.

Supervisor 1

‡

*

486-compatible processor (a Pentium

CentreVu

Supervisor Version 8 Installation and Getting Started

Introduction

About CentreVu Supervisor

NOTE:

Supervisor is not supported for all languages of Windows operating systems.
For information about which versions of Supervisor are supported for which
Windows operating systems, see the table on the following page.

The following table shows which language-versions of Supervisor are
supported with which Windows operating systems ( indicates that the
operating system is supported).

OS

English Dutch French German Italian Portuguese Spanish Japanese

Windows

English

Language

Windows 95

Windows 98

Windows

NT 4.0

Windows 95

1-2

Dutch

French

German

Italian

Windows 98

Windows

NT 4.0

Windows 95

Windows 98

Windows

NT 4.0

Windows 95

Windows 98

Windows

NT 4.0

Windows 95

Windows 98

Windows

NT 4.0

CentreVu

Supervisor Version 8 Installation and Getting Started

Introduction

About CentreVu Supervisor

OS

English Dutch French German Italian Portuguese Spanish Japanese

Windows

Portuguese

Spanish

Japanese

Language

Windows 95

Windows 98

Windows

NT 4.0

Windows 95

Windows 98

Windows

NT 4.0

Windows 95

Windows 98

Windows

NT 4.0

1-3

Introduction

About CentreVu CMS

CentreVu

Supervisor Version 8 Installation and Getting Started

1-4

About

CentreVu Call Management System (CMS) is a software product used by
customers who have the Lucent Technologies DEFINITY
Communications Server (ECS) or Lucent telecommunications switches and
receive a large volume of telephone calls that are processed through the
Automatic Call Distribution (ACD) feature of the switch. The CMS server
collects call-traffic data, formats management reports, and provides an
administrative interface to the ACD feature in the switch.

CentreVu

CMS 1

®

Enterprise

CentreVu

Supervisor Version 8 Installation and Getting Started

Introduction

Types of Installation

1-5

Types of Installation 1

There are several ways of installing the CentreVu Supervisor soft ware. This
manual discusses the following methods:

●

Local installation. With this type of installation, all of the Supervisor
software is installed locally on each PC from a CD-ROM or from a
network server. When installing from the network, the network
administrator first copies the Supervisor installation files to a shar ed
installation folder that resides on the network. Then, the user runs a client
setup from the installation folder to install Supervisor to disk space local to

the PC. See Chapter 2, “Installing CentreV u S upervi sor on a Local PC ,” for
details.

●

Shared network installation. With this type of installation, the CentreVu
Supervisor application software is installed to a shared application folder
on the network server, but user-specific files and logs are stored in a
Supervisor folder on each user’s PC or on their own network drive. See
Chapter 3, “Installing CentreVu Supervisor on a Shared Network Drive,”
for details.

CentreVu

Supervisor Version 8 Installation and Getting Started

Introduction

Checking Package Contents

1-6

Checking Package Contents 1

The CentreVu Supervisor software package includes the items listed in
Table 1. Check the package contents to be sure all items are included.

Table 1: Ce ntreVu Supervisor Package Contents

Item Description

CentreVu Supervisor
Software

CentreVu
Installation and Getting
Started document

If any of the items are missing or damaged, contac t your Lucent Account Team.
International customers should contact their Lucent representative or
distributor.

®

Supervisor

CD-ROM

Document Number (585-210-928)

CentreVu

Supervisor Version 8 Installation and Getting Started

Introduction

Installation Support

1-7

Installation Support 1

If you have difficulty installing Centr eVu Supervisor, refer to the following
sources:

●

System requirements in “What You Need on Your PC” on page 1-10.

●

The online Help option provided with the installation program. (See

“

Online Help” on page 1-8.)

●

The tips in the readme.txt file on the CD-ROM. Use an editor such as
Microsoft Windows Notepad to read the file.

●

The Install Status dialog box will display a list of all files installed for
CentreVu Supervisor Release 8. Review this list to see that all files were
successfully installed.

●

Chapter 9, “Troubleshooting.”

If you have further questions, contact the Lucent Technologies National
Customer Care Center on 1-800-242-2121. For international support, call your
Lucent representative or distributor for assistance.

Tips 1

The CD-ROM in your package includes a graphical installer to help you install
your copy of CentreVu Supervisor.

The CD-ROM also supports the Microsoft Windows AutoPlay feature. If
AutoPlay is enabled on the PC, insert the CD-ROM into the drive and the
CentreVu Supervisor Setup program starts automatically.

NOTE:

See your system administrator for information on how to enable or disable
AutoPlay on yo ur PC.

You can cancel the installation of CentreVu Supervisor at any time by selecting
“Close” from the control menu, pressing Alt+F4, or pressing the F3 key. You
can also cancel the installation by selecting the Cancel button at the bottom of
the screen. The Supervisor installation program will exit installation and
remove any files that were built by the program.

CentreVu

Supervisor Version 8 Installation and Getting Started

Introduction

Installation Support

1-8

Online Help 1

CentreVu Supervisor provides online Help to assist you in installing and using
Supervisor. This Help is divided into main categories (books), as shown on the
Help Contents tab shown below:

Help Topics 1

T opics are the basic unit of a help project. Each Help book listed abov e contains
a list of topics. Double-click on the book name to list the related topics, which
are represented by a question mark, as shown above under Local Computer
Installation.

CentreVu

Supervisor Version 8 Installation and Getting Started

Introduction

Installation Support

1-9

Learning to Use Help 1

You can get informatio n from Su p e rvisor Help in a number of ways. The
method you use often depends on the type of informat ion you are sear ching for.
The following methods of accessing Help are available:

●

Help Contents: Displayed by clicking on the Help menu from the
Supervisor Controller Window and selecting C

●

Help on open windows: With a window open, you can press the F1 key to
get help on that window.

●

Help on a specific topic: Choosing the Find tab from the Help Topics
dialog box displays a window in which you can search for topics that
contain a specific term or phrase.

●

What’s This Help: W ith a dialog box open that displays the icon in the
title bar, help topics are available for each area or individual item in the
dialog box. Click the icon, fo llowed by the item or area on which yo u want
help. Yo u can also righ t-c lick certain items and select “What’s This?”

The Supervisor Help system provides several o the r f eatures such as boo kmark s
for marking topics you refer t o frequen tly. For more information on using He lp,
see your Win dow s docu ment at ion.

ontents.

CentreVu

Supervisor Version 8 Installation and Getting Started

Introduction

What You Need on Your PC

1-10

What You Need on Your PC 1

T o install and run CentreV u Supervisor, you need the following recommended
configuration:

●

A Pentium* 133 MHz processor.

NOTE:

The minimum supported PC configuration is an Intel 486-compatible 66
MHz processor. If y ou have this configur ation, expect to experience slower
response time.

●

A hard disk drive with 50 MB of free space. If you are ins talling Supervisor
in more than one language, you will need an additional 5 MB of disk space
for each language installed.

●

A CD-ROM drive.

●

Minimum of 32 MB RAM. If simultaneous Supervisor instances are
running in the backgr ound, add itional memory may be r equired to maintain
acceptable performance.

●

An SVGA monitor and adapter set to at least 800x600x256 colors graphics
resolution.

●

Microsoft Windows 95 or 98 or Windows NT 4.0 operating system with
Service Pack 4.

NOTE:

If you are installing Supervisor on a Windows NT 4.0 operating system,
you must first install the Microsoft Service Pack 4 or later version.

●

A mouse compatible with the supported Windows operating systems.

●

For Network Connection

— WinSock 1.1 compliant TCP/IP stack
— Ethernet communications board.

* Pentium is a registered trademark of Intel Corporation.

CentreVu

Supervisor Version 8 Installation and Getting Started

Introduction

What You Need on Your PC

●

For Serial Connection

— Serial cable correctly wired to support hardware flow control and a

16550A UART communications port

— Available COM port.

●

For Modem Connection—at least a 19.2 Kbps modem and a 16550A
UART commun i cations po rt. If the modem is external, then the cable must
be correctly wired to support hardware flow control.

1-11

Other Requirements 1

If you are upgrading from Supervisor 1.0 or 5.0 and you are running Windows

3.1, Windows for Workgroups 3.11, or Windows NT 3.51, you must upgrade
your PC operating system to Microsoft Windows 95 or 98 or Windows NT 4.0
before you can install CentreVu Supervisor R8.

If you are installing Supervisor on a Windows 95 or 98 operating sy stem that
does not have Internet Explorer 4.0, you need to install Dcom95 before
installing CentreVu Supervisor. To install Dcom95, run the
program located in the D com95 f ol der on y our Centr eVu Supervisor CD-ROM,
or in the Supervisor folder on the network server. Dcom95 requires you to
reboot your PC, so you need to close any open applications before running it.

dcom95.exe

If you are running Windows NT 4.0 and do not have Service Pack 4 installed,
you must install it before installing CentreVu Supervisor.

If you have Windows NT 4.0 with no Service Pack, Service Pack 1 or Service
Pack 2, you will need to install Service Pack 3 first, then Service Pack 4. If you
have W in dow s N T 4. 0 with Service Pack 3, you will need to upgrade to Service
Pack 4.

CentreVu

Supervisor Version 8 Installation and Getting Started

Introduction

What You Need for Your CentreVu CMS Server

1-12

What You Need for Your

T o install and run CentreV u Supervisor, you need the following:

●

Sun* SPARCserver† computer

●

CentreVu Call Management System Release 3 Version 8 or Version 6
(CentreV u CMS R3V8 or R3V6).

NOTE:

If you are upgrading from Supervisor 1.0 or 5.0, you must upgrade your
CMS server before you upgrade Supervisor. When logging into CentreVu
CMS, you must have both Supervisor Version 8 and CentreVu CMS R3V8
or R3V6 or the login will fail, and an error message will appear.
CentreVu Supervisor R8 will run with CentreVu CMS R3V6. You will be
given the option to choose a version of CMS to use when logging into
CentreVu Supervisor.

CentreVu

CMS Server1

*Sun is a registered trademark of Sun Microsystems, Inc.

†SPARCserver is a registered trademark of SPARC International licensed
exclusively to Sun Microsystems.

CentreVu

Supervisor Version 8 Installation and Getting Started

Introduction

CMS System Capacities

1-13

CMS System Capacities 1

The CMS system capacities are unchanged by the Supervisor software. If you
are putting your CentreVu Supervisor users on a LA N, then your net work must
support the additional network traffic.

Number of Supervisor Windows Allowed 1

Supervisor allows users to open as many as 12 windows simultaneously. This
limit is set for each user by the CMS system administrator. Windows that do not
directly use CMS data, such as the color customization data, are not included in
this limit. Windows that have been opened for other applications also are not
included in this limit.

The Supervisor application can connect to a single CMS. Supervisor does not
provide the capability to combine data from more than one CMS.

Number of Simultaneous Instances Allowed 1

With the recommended configuration listed in “What You Need on Your PC”

on page 1-10, you can run as many as four simultaneous Supervisor instances.

With an In tel 486-compatible processor, you are limited to one instance of
Supervisor with one report.

With Windows 95, you are limited to one in stance of Super visor with six rep orts
running or four instances of Supervisor with one report each.

The ability to launch several instances and their performance depends upon the
memory and speed of the PC, and the other applications active on the PC. If
simultaneous Supervisor instances are running in the background, additional
memory may be required to maintain acceptable performance.

CentreVu

Supervisor Version 8 Installation and Getting Started

Introduction

CMS System Capacities

1-14

Number of PCs Allowed to Run Supervisor 1

The number of PCs running CentreVu Supervisor is limited by the number of
simultaneous users contracted for in the site-licensing agreement with Lucent.
The CMS software will count the number of active CentreVu Supervisor clients
that are logged in, and limit the number of simultaneous users to the number
purchased by the customer.

A client may be logged into a CMS server once per user ID on a single PC.

Performance 1

When you are using Supervisor you may experience slightly slower response
times for some actions. This could be for a v ariety of reasons. The fo llowing are
a few possible reasons for slower performance:

●

The PC’s configuration, processor speed, Level 2 cache, hard disk speed,
and video RAM could affect the response time.

●

If the Supervisor application is running simultane ously with other
applications, performance of the Supervisor application could be affected
by those other applications.

●

Two or more Supervisor instances running simultaneously could result in
slightly slower than user response time.

●

If Supervisor is running in a LAN environment, Supervisor will generate
additional network traffic. For example, if 250 Supervisor instances were
running two real-time reports each, then Supervisor could require
approximately 20% of the LAN’s capacity. Therefore, ensure that your
LAN has been engineered appropriately.

●

In a LAN environment, network backups could cause congestion on the
network, adversely affecting its performance.

Reliability/Availability 1

If serial links or LAN connectivity drop, the Supervisor application will
automatically attempt to restore the connection if you logged in using the
Automatic Login capability.

CentreVu

Supervisor Version 8 Installation and Getting Started

Introduction

CMS System Capacities

1-15

Security 1

When Supervisor is connected to CMS, the same level of security is afforded to
you as with a dedicated CMS terminal. The existing CMS permissions structure
will be honored. When you are using Supervisor on a LAN, you will be able to
access only the information that is available in a direct-connect environment.

Introduction

CMS System Capacities

CentreVu

Supervisor Version 8 Installation and Getting Started

1-16

CentreVu

Supervisor Version 8 Installation and Getting Started

Installing CentreVu Supervisor on a Local PC

Overview

2-1

CentreVu
Supervisor

Installing CentreVu
Supervisor on a Local PC2

Overview 2

Local installation means that you install all of the files necessary to run

CentreVu

installation from either a CD-ROM or on a network server.
If you are installing Supervisor from the network, you must first copy the

Supervisor installation files from the CD-ROM onto the network. Then you
install Supervisor onto each client PC from the network.

You must have administrator privileges to install Supervisor on a PC running

Windows NT

This chapter includes the following sections:

●

●

●

*Windows NT is a trademark of Microsoft Corp.

®

Supervisor on disk space within a PC. You can perform this

*

4.0.

Installation Procedures
Preparing the Network Folder
Setting Up the PC.

CentreVu

Supervisor Version 8 Installation and Getting Started

Installing CentreVu Supervisor on a Local PC

Installation Procedures

2-2

Installation Procedures 2

Use these procedures to install CentreVu Supervisor on a PC that will run the
application from a local disk drive. If you are installing Supervisor on each PC

using the network, start with the “Preparing the Network Folder” section below.
If you are installing Supervisor on each PC using the CD-ROM, go to “Setting
Up the PC” on page 2-3.

NOTE:

For installation requirements, see “Other Requirements” on page 1-11.

Preparing the Network Folder 2

Installing CentreVu Supervisor over a network is a two-step process that
consists of preparing the installation folder and then installing Supervisor on
each PC.

To prepare the network folder, do the following:

1. At a PC that is connected to the network, insert the CentreVu Supervisor
CD-ROM into the CD-ROM drive.

2. If AutoPlay is enabled on the PC, the Centr eVu Supervisor Setup program
will start automatically after you insert the CD-ROM into the drive.
Choose the Cancel button in the dialog box that displays, and then
continue with Step 3

NOTE:

See your system administrator for information on how to enable or disable
AutoPlay on yo ur PC.

3. Open Windows Explorer.

4. Create a folder on the network drive, and record the path to the folder for
later use.

5. Using the Copy command or drag-and-drop, copy the contents of the CD­ROM to the folder you created in Step 4

.

. Be sure to copy all of the files.

CentreVu

Supervisor Version 8 Installation and Getting Started

Installing CentreVu Supervisor on a Local PC

Installation Procedures

6. Verify that the network drive where you copied the contents of the

distribution medium is available to each PC that will be installing
Supervisor from the network.

7. Go to “Setting Up the PC” below.

2-3

Setting Up the PC 2

1. Before starting the installation, close all running programs on the PC.

2. On the Supervisor distribution medium (CD-ROM or installation folder ) ,

locate and double-click on the
installation tips on CentreVu Supervisor.

The file will be displayed in Windows Notepad, as shown below:

Readme.txt

file to view last minute

3. To exit the readme file, close the Notepad application.

4. To begin the installation, select the appropriate following step:

a. If installing from CD-ROM and AutoPlay is enabled, insert the CD

go to Step 10

.

CentreVu

Supervisor Version 8 Installation and Getting Started

Installing CentreVu Supervisor on a Local PC

Installation Procedures

b. If installing from CD-ROM and AutoPlay is not enabl ed, f ollow

Steps 5

and 6, insert the CD and then proceed with Step 10.

2-4

c. If installing from the network, go to Step 5

Step 7

.

5. Click Start on the taskbar and select Run. The Run dialog box appears.

6. In the O
CentreVu Supervisor, followed by

following example, the “c:” drive is selected.

pen text box, enter the drive from which you are installing

setup

, and then proceed with

, and then select OK. In the

CentreVu

Supervisor Version 8 Installation and Getting Started

Installing CentreVu Supervisor on a Local PC

Installation Procedures

7. In the Run dialog box, select the Browse button. The Browse dialog box

appears.

8. In the Browse dialog box, navi gate to the drive and directory con taining the

Centre V uSupervisor files.

NOTE:

2-5

If the drive containing the Supervisor installation files is not mapped to the
PC, you need to map a drive letter to where Supervisor has been installed
on your network. To do this, open Windows Explorer and select M
Network Drive from the T
drive letter and enter the appropriate description in the path field; for
example, \my_server\folder_name.

9. Locate and double-click on the

ools drop-down menu. Select any available

Setup.exe

file to begin the installation.

ap

CentreVu

Supervisor Version 8 Installation and Getting Started

Installing CentreVu Supervisor on a Local PC

Installation Procedures

10. After a short wait, the CentreVu Supervisor 8.0 Installation Welcome
window appears.

2-6

11. Select N
Supervisor on your PC.

ext. Setup begins searching for a previous installation of

CentreVu

Supervisor Version 8 Installation and Getting Started

Installing CentreVu Supervisor on a Local PC

Installation Procedures

12. The Type of Location dialog box appears.

13. Select Install to Local PC to install CentreVu Supervisor to a stand-alone

client PC or on the client’s own Local Area Network (LAN) drive.

2-7

14. If the setup progr am finds a previous installat ion of Supervis or

Version 8 or Version 6, the Previous Version Found dialog box appears.
Click OK to continue with the installation.

CentreVu

Supervisor Version 8 Installation and Getting Started

Installing CentreVu Supervisor on a Local PC

Installation Procedures

15. Select Next. Then select one of the following, depending on which dialog
appears:

●

If the Replace CentreVu Supervisor 5.0 dialog box appears, it means
that the setup program did not find a previous installation of
Supervisor Version 8 or Version 6, but it found an installation of
Supervisor Version 5. Go to Step 16

●

If the Replace CentreVu Supervisor 1.0 dialog box appears, it means
that the setup program did not find a previous installation of
Supervisor Version 8 or Version 6, but it found an installation of
Supervisor Version 1. Go to Step 19
Version 1 could exist, but not both.)

●

If the Select Location dialog box appears, it means that the setup
program did not find any previous installation of Supervisor. Go to
Step 22

16. The Replace CentreVu Supervisor 5.0 dialog box appears.

.

.

. (Either Supervisor Version 5 or

2-8

17. Select one of the following:

●

Replace Existing—the setup program will delete the existing
installation of Supervisor Version 5 and install Supervisor Version 8 in
its place.

CentreVu

Supervisor Version 8 Installation and Getting Started

Installing CentreVu Supervisor on a Local PC

Installation Procedures

●

Keep Existing—the setup program will keep the existing in stallation
of Supervisor and prompt to install Supervi so r Version 8 in a different
folder .

NOTE:

If you decide to keep the previous installation of Supervisor
Version 5, you can uninstall it later using the uninstall executable file on
the Supervisor CD-ROM. This file is named

removeV5.exe

.

2-9

18. Select N

ext.

19. The Replace CentreVu Supervisor 1.0 dialog box appears.

20. Select one of the following:

●

Replace Existing—the setup program will delete the existing
installation of Supervisor Version 1 and install Supervisor Version 8 in
its place.

●

Keep Existing—the setup program will keep the existing in stallation
of Supervisor and prompt to install Supervi so r Version 8 in a different
folder .

CentreVu

Supervisor Version 8 Installation and Getting Started

Installing CentreVu Supervisor on a Local PC

Installation Procedures

NOTE:

If you decide to keep the previous installation of Supervisor
Version 1, you can uninstall it later using th e uninstall ex ecutable f ile on
the Supervisor CD-ROM. This file is named

removeV1.exe

.

2-10

21. Select N

22. The Select Location dialog box appears. If you are replacing the existing
version of Supervisor, the Browse button will be disabled.

23. Assure that you have enough disk space to install the application to the
specified drive.

ext.

NOTE:

The information on the bottom of the dialog box indicates the Current Free
Disk Space and the Free Disk Space After Install.

24. Choose one of the following:

●

If you want to install the Supervisor files in the default installation
path displayed, go to Step 28

●

If you want to install the CentreVu Supervisor files in a different drive
or folder, go to Step 25

.

.

CentreVu

Supervisor Version 8 Installation and Getting Started

Installing CentreVu Supervisor on a Local PC

Installation Procedures

25. Use the Browse option to display the Select Destination Directory dialog

box.

26. In the Select Destination Folder dialog box, do one of the following:

●

Navigate to the drive and folder where you want to install the files.
Double click on the folder to select it.

●

Type the drive and folder where you want to install the files. If the
folder does not exist, the Setup program creates it.

2-11

27. When you have selected the location, click OK. The destination path you

chose displays in the Select Location dialog box.

CentreVu

Supervisor Version 8 Installation and Getting Started

Installing CentreVu Supervisor on a Local PC

Installation Procedures

28. Select Next. The Type of Install dialog box appears.

29. In the Type of Install dialog box, select one of the following:

●

Typical—this selection installs all of the basic options in English,
which is required, and all of the basic options in the language of your
Windows operating system. Go to Step 33

●

Custom—this selection lets you choose which options and language
versions to install. Go to Step 30

.

.

2-12

NOTE:

If you are doing a Supervi sor Version 8 upgrade, you mus t also inst all all of
the required languages. The Supervisor upgrade will not automatically
reinstall the required languages.

CentreVu

Supervisor Version 8 Installation and Getting Started

Installing CentreVu Supervisor on a Local PC

Installation Procedures

30. If you selected Custom, the Select Components dialog box appears. This

dialog box lets you select or deselect the components and language
versions you want to install.

2-13

31. Before making your selections, read the bottom half of the dialog box. It

provides you with the following information:

●

The total space required to install the options you selected

●

The total space available on the specified drive (both the destination
drive and the drive on which Windows exists).

32. Place a check mark in front of the components in the list box that you want

to install.

NOTE:

The English versions of Supervisor and on-line help are always installed.
If you are running a supported non-English version of Windows, Setup
will also install Supervisor and on-line help in the language that matches
your Windows System. See page 1-2 for a table showing supported
versions.

CentreVu

Supervisor Version 8 Installation and Getting Started

Installing CentreVu Supervisor on a Local PC

Installation Procedures

33. Select Next. The Select Folder dialog box appears.

34. The Select Folder dialog box lets you sel ect a folder in which to put
CentreVu Supervisor shortcuts. Do one of the following:

●

Choose the default folder displayed.

●

Enter a different folder name in the text box. The Supervisor setup
program creates the folder.

●

Select a folder name from the list of existing groups.

2-14

35. Select N

ext.

CentreVu

Supervisor Version 8 Installation and Getting Started

Installing CentreVu Supervisor on a Local PC

Installation Procedures

The Ready to Install dialog box appears.

36. Select Install to begin the installation. A progress indicator shows what

percentage of the files are being installed.

2-15

The Install Status dialog box will display a list of all files installed for CentreVu
Supervisor Release 8. Review this list as needed to see that all files were
successfully installed.

CentreVu

Supervisor Version 8 Installation and Getting Started

Installing CentreVu Supervisor on a Local PC

Installation Procedures

When the installation is complete, the Install Successful dialog box
appears.

2-16

37. Select F

38. CentreVu Supervisor installation is complete.

inish to return to your desktop.

Installing CentreVu Supervisor on a Shared Network Drive

Overview

CentreVu

Supervisor Version 8 Installation and Getting Started

3-1

CentreVu
Supervisor

Installing CentreVu
Supervisor on a Shared
Network Drive 3

Overview 3

This chapter explains how to install the CentreVu® Supervisor application
software for use in a shared application folder configuration on the network
drive. With this type of installation, the Supervisor executable files reside on
the application server and are shared by multiple computers.

You must have administrator privileges to install Supervisor on a PC running

Windows NT

*

4.0.

You must first do a network setup to install Supervisor onto the network. Then,
from each client workstation, you do a client setup to allow users to access
Supervisor from their workstations.

This chapter includes the following sections:

●

Installation Procedures

●

Network Setup

●

Client Setup.

*Windows NT is a trademark of Microsoft Corp.

CentreVu

Supervisor Version 8 Installation and Getting Started

Installing CentreVu Supervisor on a Shared Network Drive

Installation Procedures

3-2

Installation Procedures 3

Installing CentreVu Supervisor to a shared application folder is a two-step
process that consists of the following:

●

Performing the network setu p

●

Performing a client setup at each client PC.

The network setup expands all program files and all language options into the
network directory. In addition, this setup transfers a client setup program and its
associated files to the network directory. You can do this setup from either the
network installation folder or from a CD-ROM.

The client setup program allows clients to access Supervisor from the network
server. Client setup creates a folder on the client PC. The icons in the folder
point to the executable files on the application server. In addition, client setup
allows you to identify where you want to put the user-specific files (these files

can be located on the client’s local drive or on the network).

NOTE:

For installation requirements, see “Other Requirements” on page 1-11.

Network Setup 3

To perform a network setup, you must have administrative privileges on a
workstation that is running Windows. Then do the following:

1. Log on to the PC as a user with administrative privileges.

2. Before starting the installation, close all running programs on the PC.

3. Create a folder on the network drive to hold the Supervisor application
files, and make it read-only and shared.

4. Verify that the network drive containing the application folder is connected
to each client PC.

5. On the Supervisor distribution medium (CD-ROM or installation folder),
locate and double-click on the
installation tips on CentreVu Supervisor.

Readme.txt

file to view last minute

CentreVu

Supervisor Version 8 Installation and Getting Started

Installing CentreVu Supervisor on a Shared Network Drive

Installation Procedures

The file will be displayed in Windows Notepad, as shown below:

6. To exit the readme file, close the Notepad application.

7. Insert the CentreVu Supervis or CD-ROM into the CD-ROM drive. One of

the following will occur:

●

If AutoPlay is enabled, setup starts automatically when you insert the
CD-ROM. Go to Step 10

●

If AutoPlay is not enabled, proceed with Step 8.

.

3-3

8. Choose R

un from the Start menu. The Run dialog box appears.

CentreVu

Supervisor Version 8 Installation and Getting Started

Installing CentreVu Supervisor on a Shared Network Drive

Installation Procedures

3-4

9. In the Open text box, ent er your CD-ROM dr ive, fol lowed by
then select OK. In the following example, the “d:” drive is selected.

NOTE:

You can also install Supervisor from an installation folder on the network
drive. If the drive containing the Supervisor installation files is not mapped
to your PC, you need to type the network path in the O
Run dialog box to map it to your PC.

10. After a short wait, the CentreVu Supervisor 8.0 Installation Welcome
window appears.

setup

pen text box of the

, and

CentreVu

Supervisor Version 8 Installation and Getting Started

Installing CentreVu Supervisor on a Shared Network Drive

Installation Procedures

11. Select Next. The Type of Location dialog box appears.

12. Select Install on Shared Network Drive to install the CentreVu

Supervisor application files to a folder on a shared network server.

3-5

13. Select N

ext. The Select Network Location dialog box appears.

CentreVu

Supervisor Version 8 Installation and Getting Started

Installing CentreVu Supervisor on a Shared Network Drive

Installation Procedures

The setup program expands all program files and all lan guage versions into
the network directory specified in the Select Network Location dialog box.

14. Check the Current Free Disk Space and the Free Disk Space After Install to
assure that you have enough disk space to install the application to the
specified drive.

15. Choose one of the following:

●

If you want to install the Supervisor files in the default installation
path displayed, go to Step 19

●

If you want to install the CentreVu Supervisor files in a different drive
or folder, go to Step 16

.

.

3-6

16. In the Select Network Location dialog box, use the Br
display the Select Destination Folder dialog box.

17. Navigate to the drive containing the folder you created in Step 3
double-click on the folder to select it.

NOTE:

If performing a Supervisor upgrade, the upgrade must be installed in the
same folder containing the previous Supervisor Version 8 software. It is the

system administrator’s responsibility to make sure that the client’s PC is
mapped to the network drive and folder containing the Supervisor Version
8 software.

owse option to

, and

CentreVu

Supervisor Version 8 Installation and Getting Started

Installing CentreVu Supervisor on a Shared Network Drive

Installation Procedures

18. Select OK. The drive and folder where Supervisor will be installed appears

in the Select Network Location dialog box.

3-7

19. Select N

20. Select Install to begin the installation. A progress indicator shows what

percentage of the files have been installed.

ext. The Ready to Install dialog box appears.

CentreVu

Supervisor Version 8 Installation and Getting Started

Installing CentreVu Supervisor on a Shared Network Drive

Installation Procedures

When the installation is complete, the Install Successful dialog box
appears.

3-8

21. Select Finish to return to your desktop.

22. CentreVu Supervisor installation is complete. Go to Chapter 5, “Getting

Started with CentreVu Supervisor,” to learn how to establish a connection
to the CentreVu CMS server.

NOTE:

You may get a message that you need to restart your computer before
running Supervisor. Press OK to restart your computer.

CentreVu

Supervisor Version 8 Installation and Getting Started

Installing CentreVu Supervisor on a Shared Network Drive

Installation Procedures

3-9

Client Setup 3

The client setup program sets up the client computer to access CentreVu
Supervisor from the network server. Supervisor setup installs the application
files on the network, while client setup installs on the client PC only the user­specific files needed to run Supervisor.

NOTE:

You must run client setup from the physical PC that the client will use to access
Supervisor. If you simply log into the network as each user and then run client
setup, the program will not install properly.

To set up a client PC, do the following:

1. Before starting the installation, close all running programs on the PC.

2. In Windows Explorer or Network Neighborhood (Windows 95 or 98 or

Windows NT 4.0), navigate to the directory where CentreVu Supervisor is
installed.

3. Locate and then double-click on the

4. After a short wait, the CentreVu Supervisor 8.0 Installation Welcome

window appears.

5. Select N

Supervisor on your PC.

ext. Setup begins searching for a previous installation of

setupclt.exe

file.

CentreVu

Supervisor Version 8 Installation and Getting Started

Installing CentreVu Supervisor on a Shared Network Drive

Installation Procedures

6. If the setup program finds a previous installation of Supervisor
Version 6 or Version 8, the Previous Version Found dialog box appears.
Select OK to continue with the installation.

7. If the setup program did not find a previous installation of Supervisor
Version 8, one of the following dialog boxes appears:

●

If the Replace CentreVu Supervisor 5.0 dialog box appears, it means
that the setup program did not find a previous installation of
Supervisor Version 8, but it found an installa tion of Superviso r Version

5. Go to Step 8

●

If the Replace CentreVu Supervisor 1.0 dialog box appears, it means
that the setup program did not find a previous installation of
Supervisor Version 8 or Version 6, but it found an installation of
Supervisor Version 1. Go to Step 11
Version 1 could exist, but not both.)

●

If the Select Location dialog box appears, it means that the setup
program did not find an installation of Supervisor Version 5. Go to
Step 14

.

.

. (Either Su pervisor Version 5 or

3-10

CentreVu

Supervisor Version 8 Installation and Getting Started

Installing CentreVu Supervisor on a Shared Network Drive

Installation Procedures

8. The Replace CentreVu Supervisor 5.0 dialog box appears.

9. Select one of the following:

●

Replace Existing—the setup program will delete the existing
installation of Supervisor Version 5 and install Supervisor Version 8 in
its place.

●

Keep Existing—the setup program will keep the existing in stallation
of Supervisor and prompt to install Supervi so r Version 8 in a different
folder .

3-11

NOTE:

If you decide to keep the previous installation of Supervisor
Version 5, you can uninstall it later using the uninstall executable file on
the Supervisor CD-ROM. This file is named

10. Select N

ext.

removeV5.exe

.

CentreVu

Supervisor Version 8 Installation and Getting Started

Installing CentreVu Supervisor on a Shared Network Drive

Installation Procedures

11. The Replace CentreVu Supervisor 1.0 dialog box appears.

12. Select one of the following:

●

Replace Existing—the setup program will delete the existing
installation of Supervisor Version 1 and install Supervisor Version 8 in
its place.

●

Keep Existing—the setup program will keep the existing installation
of Supervisor and prompt to instal l Supe rvis or Version 8 in a different
folder .

3-12

NOTE:

If you decide to keep the previous installation of Supervisor
Version 1, you can uninstall it later using th e uninstall ex ecutable f ile on
the Supervisor CD-ROM. This file is named

13. Select N

ext.

removeV1.exe

.

CentreVu

Supervisor Version 8 Installation and Getting Started

Installing CentreVu Supervisor on a Shared Network Drive

Installation Procedures

14. The Select Destination Directory dialog box appears. If you are replacing

the existing version of Supervisor, the Browse button will be disabled.

NOTE:

The Select Destination Directory dialog box lets you choose where you
want to install user-specific files. If a previous user file location is not
detected, the default location is c:\Lucent\CentreVu\Supervisor. If a
previous user file location is detected, the client setup displays the user file
path that was used for the previous installation.

15. Choose one of the following:

●

If you want to install the Supervisor files in the default installation
path displayed, go to Step 19

●

If you want to install the Supervisor files in a different drive or folder,
go to Step 16

.

.

3-13

CentreVu

Supervisor Version 8 Installation and Getting Started

Installing CentreVu Supervisor on a Shared Network Drive

Installation Procedures

16. Use the Browse option to display the Select Destination Folder dialog box.

17. In the Select Destination Folder dialog box, do one of the following:

●

Navigate to the drive and folder where you want to install the files.
Double click on the folder to select it.

●

Type the drive and folder where you want to install the files. If the
folder does not exist, the Setup program creates it.

3-14

NOTE:

The user files can be located on the client’s local drive or on the network.

18. When you have selected the location, click OK. The destination path you
chose displays in the Select Location dialog box.

CentreVu

Supervisor Version 8 Installation and Getting Started

Installing CentreVu Supervisor on a Shared Network Drive

Installation Procedures

19. Select Next. The Type of Install dialog box appears.

20. In the Type of Install dialog box, select one of the following:

●

Typical—this selection installs all of the basic options in English,
which is required, as well as all of the basic options in the language of
your Windows operating system. Go to Step 23

●

Custom—this selection lets you choose which options and language
versions to install. Go to Step 21

.

.

3-15

NOTE:

If you are doing a Superv isor Version 8 upgrade, you m ust also install all of
the required languages. The Supervisor upgrade will not automatically
reinstall the required languages.

CentreVu

Supervisor Version 8 Installation and Getting Started

Installing CentreVu Supervisor on a Shared Network Drive

Installation Procedures

21. If you selected Custom, the Select Components dialog box appears. This
dialog box lets you select or deselect the components and language
versions you want to install.

3-16

22. Place a check mark in front of the compo nents in the list b ox that you want
to install.

NOTE:

The English versions of Su pervisor and o n-line help are always instal led. If
you are running a supported non-English version of Windows, Setup will
also install Supervisor and on-line help in the language that matches your
Windows System. See page 1-2 for a table listing supported versions.

CentreVu

Supervisor Version 8 Installation and Getting Started

Installing CentreVu Supervisor on a Shared Network Drive

Installation Procedures

23. Select Next. The Select Folder dialog box appears.

24. The Select Folder dialog box lets you select a folder in which to p ut

CentreVu Supervisor shortcuts. Do one of the following:

●

Choose the default folder displayed.

●

Enter a different folder name in the text box. The Supervisor setup
program creates the folder.

●

Select a folder name by from the list of existing groups.

3-17

CentreVu

Supervisor Version 8 Installation and Getting Started

Installing CentreVu Supervisor on a Shared Network Drive

Installation Procedures

25. Select Next. The Ready to Install dialog box appears.

3-18

26. Select I
percentage of the files are being installed.

The Install Status dialog box will display a list of all files installed for CentreV u
Supervisor Release 8. Review this list as needed to see that all files were
successfully installed.

nstall to begin the setup. A progress indicator shows what

CentreVu

Supervisor Version 8 Installation and Getting Started

Installing CentreVu Supervisor on a Shared Network Drive

Installation Procedures

When the installation is complete, the Install Successful dialog box
appears.

3-19

27. Select F

28. CentreVu Supervisor installation is complete. Go to Chapter 5, “Getting

Started with CentreVu Supervisor,” to learn how to establish a connection
to the CentreVu CMS server.

You may get a message that you need to restart your computer before
running Sup ervisor. Press OK to restart your computer.

inish to return to your desktop.

NOTE:

Installing CentreVu Supervisor on a Shared Network Drive

Installation Procedures

CentreVu

Supervisor Version 8 Installation and Getting Started

3-20

Uninstalling CentreVu Supervisor

Overview

CentreVu

Supervisor Version 8 Installation and Getting Started

4-1

CentreVu
Supervisor

Uninstalling CentreVu
Supervisor 4

Overview 4

You can easily unin stall th e CentreVu® Supervisor Version 8 application using
the Microsoft Windows
Supervisor files and folders from the PC. Uninstall will not remove
components, registry entries, files that are being used by other applications, or a
folder that is not empty.

NOTE:

A registry is a Windows database that holds information about the system and
its applications, including system settings, client, and server information.

This chapter explains how to perform a CentreVu Supervisor Version 8
uninstall.

*Microsoft Windows is a trademark of Microsoft Corp.

*

Add/Remove Programs wizard. Uninstall removes the

CentreVu

Supervisor Version 8 Installation and Getting Started

Uninstalling CentreVu Supervisor

Performing the Uninstall

4-2

Performing the Uninstall 4

T o uninstall the CentreVu Supervisor application, do the following:

1. Close all running programs on the PC.

2. Select Settings and then Control Panel in the Windows Start menu.

3. Double click on the Add/Remove Programs icon. The Add/Remove
Programs Properties window opens.

4. Select the Install/Uninstall tab.

5. Highlight Lucent CentreVu Supervisor 8.0 in the list of installed software.

CentreVu

Supervisor Version 8 Installation and Getting Started

Uninstalling CentreVu Supervisor

Performing the Uninstall

6. Select the Add/Remove button. The following message displays:

7. Click Next. The Perform Uninstall window appears.

4-3

CentreVu

Supervisor Version 8 Installation and Getting Started

Uninstalling CentreVu Supervisor

Performing the Uninstall

A progress indicator indicates the percentage of the files that are being
removed.

NOTE:

If you press Cancel at this time, it will cancel the uninstall process, but
because some files will have been deleted, Supervisor will not run. Also, if
you try to uninstall Supervisor again after canceling the uninstall, you will
not be able to do it.

8. After the uninstall is complete, you are returned to your desktop.

4-4

CentreVu

Supervisor Version 8 Installation and Getting Started

Getting Started with CentreVu Supervisor

Overview

5-1

CentreVu
Supervisor

Getting Started with
CentreVu Supervisor 5

Overview 5

This section familiarizes you with the main components of the Supervisor
Controller window and teaches you a few basic skills you will use every time
you work with the application. You will learn how to do the following:

●

Open the Supervisor application

●

Log into the CMS server

●

Log off the CMS server

●

Get help.

You will also learn abou t the following components of Supervisor Controller:

●

Menus

●

Icons

●

Status line

●

Windows.

CentreVu

Supervisor Version 8 Installation and Getting Started

Getting Started with CentreVu Supervisor

Overview

5-2

Establishing

CentreVu

CMS Server Connection

Settings

Y o u must establish connection settings in order to connect to the CMS server. If
you have already established connection settings, go to the following sectio ns:

●

“Logging Into the CMS Server — First Time” on page 5-9

●

“Logging Into CMS Server — After First Time” on page 5-10.

There are three connection options:

●

Network

●

Serial

●

Modem.

You can set these options to connect to the CMS server one of two ways:

●

Automatic—used to login to the CMS server directly from Supervisor

●

Manual—used to login to the CMS server by way of the server’s Solaris*
system. You would use manual login for the following reasons:

— You need to access
— You are instructed to do so for troubleshooting purposes
— Your version of Supervisor resides in a different Solaris system than

the CMS server.

cmssvc and cmsadm menus

5

NOTE:

For more information about your Solaris system, see your Solaris system
administrator.

Now you are ready to open Supervisor and establish a connection to the CMS
server. See “Opening the

CentreVu Supervisor Application” on page 5-3.

*Solaris is a registered trademark of Sun Microsystems.

CentreVu

Supervisor Version 8 Installation and Getting Started

Getting Started with CentreVu Supervisor

Overview

5-3

Opening the

CentreVu

Supervisor Application 5

To open the Supervisor application, do the following:

1. Select P

rograms and then Lucent CentreVu Supervisor 8.0 from the

Windows Start menu.

2. In the Lucent CentreVu Supervisor menu, select CentreVu Supervisor-

English.
At this point, the Supervisor application is open, but you are not logged

into the CMS server. If you have not yet established connection settings to
a CMS server, the Supervisor Controller appears, along with an open
Options dialog box, as shown below.

1

2

3

4

1. Supervisor Controller

2. Options icon

3. Login icon

4. Options window

3. Next, you need to establish connection settings. See “Establishing the

Connection” on page 5-4.

CentreVu

Supervisor Version 8 Installation and Getting Started

Getting Started with CentreVu Supervisor

Overview

5-4

Establishing the Connection 5

To establish connection settings to a CMS server, you must use the Options
dialog box. The Options dialog box displays with the CMS Servers tab active
(this is the only active tab).

To establish a connection, do the following:

1. If you want to connect manually, select the Manual L
you want to connect automatically, do not select the Manual Login check
box.

2. Since this is a new connection, select N
appears.

3. Do one of the following:

●

If you are going to have a Network connection, continue with the

“Network” section on page 5-5

●

If you are going to have a Serial connection, continue with the “Serial”
section on page 5-7

●

If you are going to have a Modem connection, continue with the
“Modem” section on page 5-8

.

ew. The Server Properties window

.

.

ogin check box. If

CentreVu

Supervisor Version 8 Installation and Getting Started

Getting Started with CentreVu Supervisor

Overview

5-5

Network 5

When you select New in the Options window, the Server Properties window
appears with the N

etwork connection checked.

1

2

3

1. Server Name text box

2.Connection Box

MS Network Address: text box

3. C

To establish a network connection, do the following:

1. In the Serv

using. As you type it, the Serv

er Name text box, enter the name of the server that you will be

er Name will appear in the CMS Network

Address text box.

2. Use the Network P

ort default of 23 unless otherwise instructed by your

system administra to r.

3. Click on OK. The system brings you back to the CMS Servers tab folder.

CentreVu

Supervisor Version 8 Installation and Getting Started

Getting Started with CentreVu Supervisor

Overview

The CMS Servers tab folder displays the options you chose.

5-6

Besides N

●

●

Select OK to accept the Network settings. You have to select a server from the
list before you select OK.

The system brings you back to the Supervisor Controller window. At this point
you are still not logged into the CMS server, but you have established
connection settings to the CMS server.

Now you are ready to log into the CMS server. See “Logging Into the CMS

Server — First Time” on page 5-9.

ew, the other options in the CMS Servers tab are as follows:

Remove—Highlight the name of the server and select this option to

remove the CMS server configuration that you entered previously. You will
get a message asking if are sure you want to delete the server configuration.
Select Y

Properties—Highlight the name of the server and select this option to
display the Server Properties window, where you can view or change the
CMS server configuration properties.

es or No.

CentreVu

Supervisor Version 8 Installation and Getting Started

Getting Started with CentreVu Supervisor

Overview

5-7

Serial 5

If you selected the serial setting in the Connection box of the Server Properties
window, the Server Properties window is changed, as shown below:

Pull-down list

In the Server Properties box, do the following:

1. In the Serv

using.

2. In the Serial Settings box, enter all settings for the serial connection. Each

setting has a pull-down list with various options (see the example above).
See your CMS Administrator for serial settings.

3. When finished entering serial settings, click on OK. The CMS Servers tab

displays.

4. Select OK to accept the serial settings.

The system brings you back to the Supervisor Controller window. At this point
you are still not logged into the CMS server, but you have established
connection settings to the CMS server.

Now you are ready to log into the CMS server. See “Logging Into the CMS

Server — First Time” on page 5-9.

er Name text box, enter the name of the server that you will be

CentreVu

Supervisor Version 8 Installation and Getting Started

Getting Started with CentreVu Supervisor

Overview

5-8

Modem 5

If you selected the modem setting in the Connection box of the Server
Properties window, the Server Properties window disp la ys the Modem S et t ings
box, as shown below:

Pull-down list

In the Server Properties window, do the following:

1. In the Serv
using.

2. In the P
do not know the phone number, contact your CMS System Administrator.

3. In the Mod
configured in Windows.

4. Select OK. The CMS Servers tab displays.

5. Select OK to accept the modem settings.

The system brings you back to the Supervisor Controller window. At this point
you are still not
connection settings to the CMS server.

T o log into the CMS server , see “

on page 5-9.

er Name text box, enter the name of the server that you will be

hone Number text box, enter the number to the CMS server. If you

em box, select the modem from t he pull-down list of modems

logged into the CMS server, but you have established

Logging Into the CMS Server — First Time”

CentreVu

Supervisor Version 8 Installation and Getting Started

Getting Started with CentreVu Supervisor

Logging Into the CMS Server — First Time

5-9

Logging Into the CMS Server — First Time 5

After you have established con nection se ttings to the CMS se rver, you can log
into the CMS server by using the C
the graphic below).

Connect menu Login Icon

1. To log into the CMS server for the first time, do one of the following:

●

Select Login from the Connect menu.

onnect menu or using the Login icon (see

●

Click on the Login icon: .

●

Depending on how you established connection settings to the CMS
server, one of two actions will occur:

●

For an automatic login co nnect ion , t h e Log i n I nfo rmat ion dialog box
appears. Follow Steps 4

through 7 in “Automatic Login” on page

5-10.

●

For a manual login connection, the Manual Login dialog box will
appear. Follow Steps 2

through 6 in “Manual Login” on page 5-11.

CentreVu

Supervisor Version 8 Installation and Getting Started

Getting Started with CentreVu Supervisor

Logging Into CMS Server — After First Time

5-10

Logging Into CMS Server — After First Time 5

After you have logged into Supervisor for the first time and established your
login ID and password, the login procedures change slightly. Follow the
procedures below for automatic and manual login.

Automatic Login 5

If the connection settings were established for automatic login, you will use the
Automatic Login dialog box. Now, each time you open the Supervisor
application, the Supervisor Controller window will appear, along with the
Login Information dialog box.

To log into th e CM S se r v e r, do the following:

1. Double click on the Supervisor icon in its program group. The Supervisor
Controller window appears, along with the Login Information dialog box
in the forefront, as shown below:

1

2

3

MS Server: Text Box

1. C

2. Login ID: Text Box

3. P

assword: Text Box

4. History list of Login IDs

2. Select the C

MS Server from the pull-down list of servers.

4

3. Select the CMS Version from the pull-down list. Version 8 Supervisor is
compatible with either R3V6 CMS or R3V8 CMS. You must select the
version of CMS that is on the server you have selected. If you select the
wrong version of CMS, you will receive an error message. See Chapter 9,

“Troubleshooting,” for more information.

CentreVu

Supervisor Version 8 Installation and Getting Started

Getting Started with CentreVu Supervisor

Logging Into CMS Server — After First Time

NOTE:

If you select CMS R3V6, you will see both Generic 2 and Generic 3 ACDs
and their associated data. If you select R3V8 CMS, you will see only
Generic 3 ACDs and data, and Generic 2 ACD data. You will not be able to
access Generic 2 ACDs.

4. Type your CMS login ID in the L

history list of IDs (if it has been entered previously).

ogin ID: text box, or choose it from the

5-11

5. Tab to the P

6. Type your CMS password in the P

7. Select OK.

A message box indicates that Supervisor is connecting to the CMS server.
Once you connect to the CMS server, the Supervisor Controller window

appears with CMS operations available on the toolbar. The status line is active
and two new menus (Com

Now you are ready to learn more ab out t h e Su perv i sor Co nt roll er w in dow. See

“Explorin g t he

assword: text box.

assword: text box.

mands and Scripts) appear in the menu bar.

CentreVu Supervisor Controller ” on page 5-18.

Manual Login 5

If the connection settings were established for manual login, you will log into
the CMS server through the Manual Login dialog box. Now, each time you
open the Supervisor application, the Supervisor Controller window will appear,
along with the Manual Login dialog box.

NOTE:

The Manual Login window is not recommended for standard Solaris use (for
example, it should not be used for editing files). The Manual Login dialog box
is not

a Terminal Emulator.

CentreVu

Supervisor Version 8 Installation and Getting Started

Getting Started with CentreVu Supervisor

Logging Into CMS Server — After First Time

To log into the CMS server using the manual login, do the following:

1. Double click on the Supervisor icon in its p rogram group. The applicati on
brings up the Supervisor Controller window and the Manual Login dialog
box (in the forefront). A t t his t ime, yo u are not

logged into the CMS server.

5-12

2. In the Manual Login dialog box, at the login: prompt, enter your CMS
Login ID.

NOTE:

The prompts will appear only after you have entered information for the
previous prompt. All prompts are shown in the Manual Login dialog box
for convenience.

3. At the Password: prompt, enter your CMS password.

4. If the Enter Terminal Type: prompt displays, enter cvsup.

5. If the Solaris system prompt displays, enter cms.

6. At the Input terminal type: prompt, enter the terminal type
cvsup , or press Enter if the default listed is cvsup.

CentreVu

Supervisor Version 8 Installation and Getting Started

Getting Started with CentreVu Supervisor

Logging Into CMS Server — After First Time

The Supervisor Controller window appears.

The Controller window includes the Commands and Scripts menus and
additional items, which relate to CMS, in the T
is now active.

NOTE:

For more information on the scripting feature, refer to Chapter 3, “Scripting,” in

®

the CentreVu

Now you are ready to learn more about the Supervisor Controller window. See

“Explorin g t he

R3V8 CMS Administration (585-210-910) document.

CentreVu Supervisor Controller ” on page 5-18.

ools menu. Also, the status line

5-13

CentreVu

Supervisor Version 8 Installation and Getting Started

Getting Started with CentreVu Supervisor

Logging Off the CentreVu CMS Server

5-14

Logging Off the

You can log off the CMS server by using any of three options, which are
explained below.

1. To log off the CMS server, do one of the following:

●

Select Logout from the Connect menu.

Connect Menu

●

Click on the Exit icon: , or select Exit from the Connect menu.
This logs you out of the CMS server as well as the CentreVu
Supervisor application.

●

Click on the Logout i c on: .

2. The application responds with the following question:

CentreVu

CMS Server 5

3. Select Y

●

If you selected Exit, Supervisor logs you out and closes the
application.

●

If you selected Logout, the Supervisor Controller window re mains
open, but it is now in disconnected mode (see “

CMS Server” on page 5-18 for details).

4. Go to “

es to log off the CMS server. One of two things can happen:

Not Logged Into the

Exiting Supervisor” on page 5-15.

CentreVu

Supervisor Version 8 Installation and Getting Started

Getting Started with CentreVu Supervisor

Exiting Supervisor

5-15

Exiting Supervisor 5

To exit from the Supervisor application, do the following:

1. Select Ex

2. If you try to exit from the Supervisor application before logging off the

CMS server, the following message displays:

3. Select one of the following:

●

●

it from the Connect menu.

Yes—Supervisor automatically logs you off of the CMS server and

then exits from the application.
No—you are returned to the Controller and remain logged into the

CMS server.

CentreVu

Supervisor Version 8 Installation and Getting Started

Getting Started with CentreVu Supervisor

Changing Connection Settings

5-16

Changing Connection Settings 5

If you want to change connection settings to the CMS server, do the following:

NOTE:

You cannot be logged into a CMS server when you change connection settings.

1. Open the Supervisor application.

2. If your connection to the CMS server is set for automatic login, go to Step

3

. If your connection to the CMS server is set for manual login, go to Step

4

.

3. Select Cancel from the Login Information dialog box (this closes the
Login Information dialog box).

4. Select Cancel from the Manual Login dialog box (t his closes the Manual
Login dialog box).

5. The system responds by returning to the Controller.

6. Open the Options dialog box by doing one of the following:

●

Select Options... from the Tools menu.

●

Click on the Options icon:

The Options dialog box appears with the CMS Servers tab folder open.

NOTE:

You can also open the Options dialog box by selecting CMS Servers from
the C

onnect menu.

7. In the CMS Servers tab folder, select P

roperties.

CentreVu

Supervisor Version 8 Installation and Getting Started

Getting Started with CentreVu Supervisor

Changing Connection Settings

The Server Properties window appears. Notice that the Server Name is
displayed and cannot be changed.

5-17

8. In the Connection box, click on the type of connection you want, N

S

erial, or Modem.

NOTE:

See “Establishing the Connection” on page 5-4 for information on enteri ng
serial and modem information.

9. Change any settings as needed.

10. Select OK to change the connection.

The CMS Servers tab folder appears.

etwork,

CentreVu

Supervisor Version 8 Installation and Getting Started

Getting Started with CentreVu Supervisor

Exploring the CentreVu Supervisor Controller

5-18

Exploring the

CentreVu

Supervisor Controller 5

The following sections explain the d iffer ent parts of the Cont roller window as i t
appears when you are not log ged into the CMS ser ver and when y ou are logged
into the CMS Server.

Not Logged Into the CMS Server 5

This section details the Controller window as it appears when you are not
logged into the CMS server. The following graphic illustrates the basic
Controller window:

2

1

4

1. System Menu Box

2. Title Bar

3. Maximize/Minimize/Close Window Sizing Buttons

4. Status Bar

5. Toolbar

6. Menu Bar

7. Login Status Indicator

5

6

7

3

System Menu Box 5

The system menu box is a common Windows convention. It allows you to
perform common windows conventions, such as closing the current window or
application.

Title Bar 5

The title bar is a common Windows convention. It shows the name of the
application.

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Exploring the CentreVu Supervisor Controller

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Toolbar 5

The toolbar contains buttons that are used for quick access to specific features
of the application. When you are not logged into the CMS server, the two
buttons available on the toolbar are as follows:

Button Name Command

O

ptions Accesses the window needed to change your

login options.

L

ogin Initiates a connection to the CMS server.

When you move your cursor over a toolbar button, a tooltip displays next to
your mouse pointer with a brief description of the command the button
performs. The status bar also displays a description of the command that
particular button perf orms.

Maximize, Minimize, and Close Buttons 5

The maximize, minimize, and close buttons are a common Windows
convention. They adjust the size of the window, or close the window.

Status Bar 5

The status bar is located at the bottom of the Controller window. It displays a
brief description of each of the toolbar buttons when the cursor is over the
button. The status bar also includes a Login Status Indicator, which shows a
green light if you are currently logged into the CMS server, or shows a gray
light if you are not logged into the CMS server.

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Supervisor Version 8 Installation and Getting Started

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Menu Bar 5

A common Windows convention. The menu bar lists the available drop-down
menus. When you are not logged into the CMS server, the menu bar has the
following menus available:

C

onnect

T

ools

H

elp.

The following sections outline the options available from each menu.
From this menu, you can initiate or discontinue a connection to the CMS server.

The C

onnect menu, shown below, has the following options:

Menu Item Action

L

ogin Selecting the Login from the Connect menu displays the

Manual Login window if the Manual Login Option is set,
and displays items in the Automatic Login window if the
Manual Login Option is not set.

CMS S

ervers Selecting CMS Servers from the Connect menu opens the

CMS Service tab in the Options window. When you are not
logged into the CMS server, the CMS Service tab allows
you to select Network, Serial, and Modem settings.

E

xit Selecting Exit from the Connect menu closes the

Supervisor application.

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Supervisor Version 8 Installation and Getting Started

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Exploring the CentreVu Supervisor Controller

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Tools 5

The Tools menu, shown below, has the f ollowing options:

Menu Item Action

O

ptions... Selecting Options from the Tools menu or selecting the

A

dvanced...

(No Icon)

Options button on the toolbar, opens the O
When you are not logged into the CMS server, you can set
standard Supervisor communications options in the Options
window.

Selecting Advanced... from the Tools menu opens the
Advanced window. This menu item is used for debugging
purposes. Do not change the settings on the Advanced
window unless you are instructed to do so by a Lucent
Technologies associate.

ptions window.

CentreVu

Supervisor Version 8 Installation and Getting Started

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Exploring the CentreVu Supervisor Controller

5-22

Help 5

You can access Supervisor on-line help from all windows by doing any of the
following steps:

●

Pressing the F1 key—displays help specific to the current window.

●

Selecting the Help button (if available)—displays help specific to the
current window.

●

Selecting Help from the menu bar (shown below)—allows yo u to choose
from the following options:

Menu Item Action

C

ontents Selecting Contents opens the Supervisor on-line

help table of contents.

T

echnical Support Selecting Technical Support opens a window that

provides Technical Support information.

A

bout CentreVu

Supervisor

Selecting About CentreVu Supervisor opens the
Supervisor Help About window, which shows the
software version nu mber.

Some windows also offer a style of help called “What’s This?” When
the icon on a title bar or the “What’s This?” item on a right mouse-button
popup menu is selected, a popup help topic displays information about the area
of the window to which the mouse cursor is pointing.

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Logged Into the CMS Server 5

The Supervisor Controller window, when logged into the CMS server, consists
of the following components:

1

4

1. Title Bar

2. Menu Bar

3. Toolbar

4. Status Line

5. Login Status Indicator

NOTE:

The System Menu Box, Title Bar, and Maximize/Minimize buttons are not
defined below because they work the same when you are logged into the CMS
server as they do when you are not logged into the server.

2

3

6. Exception Count

7. ACD Status Indicator(s)

8. CMS Date and Time

9. Minimize Button

10. Maximize Button

5

7

6

9

8

10

Depending on what your CMS user permissions are, some menu items and
toolbar buttons may not be accessible to you.

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Toolbar 5

The toolbar contains buttons that are used for quick access to specific CMS
commands and tools. Based on your CMS user permissions, some or all of the
following buttons will appear on your toolbar when you are logged into CMS.

Button Name Command

Options Accesses the window needed to change your

environment options.

Logout Disconnects from the CMS server.

Reports Initiates the Reports command.

Dictionary Initiates the Dictionary command.

Exceptions Initiates the Exceptions command.

A

gent

Administration

Call Center
Administration

Report Wizard Initiates the Report Wizard command.

Initiates the Agent Administration command.

Initiates the Call Center Administration
command.

CentreVu

Supervisor Version 8 Installation and Getting Started

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Exploring the CentreVu Supervisor Controller

Button Name Command

5-25

ystem

CMS S
Setup

Maintenance Initiates the Maintenance tool.

User

Permissions

Exit Logs you out of CMS and closes the

When you move your cursor over a toolbar button, the status bar gives a
description of what the toolbar button does.

Initiates the CMS System Setup tool.

Initiates the User Permissions tool.

Supervisor application. A message box
notifies you that you are logged in and asks if
you wish to continue the exit.

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Status Bar 5

The status bar is located at the bottom of the window and is used to display
CMS application status. It is also used to display a brief description of each of
the toolbar buttons when the mouse pointer is over the button.

●

Login Status Indicator—shows a green light if you are connected to the
CMS server, or shows a gray light if you are disconnected from the CMS
server.

●

Exception Count—gives you the current count of exceptions for all ACDs
for which you have exception permissi ons. The exceptio ns coun t is cleared
to zero at the beginning of the interval. For information on CMS
exceptions, refer to Chapter 7, “Exceptions,” in the CentreVu

Administration (585-210-910) document.

●

ACD Status Indicators—shows which ACDs are active/inactive. There
can be up to eight ACD icons showing, depending on how many ACDs this
CMS supports. If you place your mouse over the ACD status indicator , the
current ACD displays in the status bar. There are two variations of ACD
status indicators, as follows:

®

CMS R3V8

— If the link to any one of the ACDs is down, the icon will be crossed

out.

— If there is a TCP/IP connection between the switch and CMS, the ACD

icon will contain a bar. This means that CMS and the switch are not
fully communicating at this time. This is a transitory state,

●

Current Date and Time—shows the current date and time of the CMS
server you are logged into.