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LIMITED WARRANTY
(United States, Canada, APAC)
This warranty is provided to you by Cisco Systems, Inc. and/or its affiliated entities (“Cisco”)
IMPORTANT NOTICE REGARDING YOUR CONSUMER RIGHTS
The benefits we give in this manufacturer’s warranty are additional to, and do not detract from, any rights and remedies that you may have under local consumer protection laws.
This manufacturer’s warranty is governed by the laws of the country in which you purchased your Cisco product. In many countries, consumers have statutory rights under local consumer laws. Those consumer rights may differ between countries, states and provinces, and often cannot be excluded.
This Manufacturer’s warranty is not intended to:
•• change or exclude any statutory consumer rights that cannot be lawfully changed or excluded; or
•• limit or exclude any right you have against the person who sold the Cisco product to you if that person has breached their sales contract with you.
A. SCOPE OF MANUFACTURER’S WARRANTY
(i) Express warranty – warranty periods and remedies
Cisco warrants the hardware in this Cisco product against defects in materials and workmanship under normal use for the Hardware Warranty Period. The Hardware Warranty Period begins on the date of purchase by the original enduser purchaser and lasts for the period specified below:
•• Twelve (12) months for new product
•• Ninety (90) days for refurbished product
If you make an eligible hardware claim under this manufacturer’s warranty, Cisco will honor this warranty by doing one of the following (at its option):
Warranty Information
a)repairing the product with new or refurbished parts,
b)replacing the product with a reasonably available equivalent new or refurbished Cisco product,
c)refunding the actual purchase price of the product less any rebates and discounts, or
d)paying the cost of repair of the product.
Any repaired or replacement products are warranted for the remainder of the original Warranty Period or 30 days, whichever is longer. All products and parts that are replaced become the property of Cisco.
Cisco additionally warrants that any media on which software for the product may be provided will be free from defects in materials and workmanship under normal use for the Software Media Warranty Period. The Software Media Warranty Period is a period of ninety (90) days from the date of original purchase. If you make an eligible software media claim under this manufacturer’s warranty, Cisco will honor the warranty by replacing the software media.
No Cisco employee, agent or reseller can make any verbal or written modification, extension or addition to this manufacturer’s warranty.
Note 1: Be aware that goods presented for repair may be replaced by refurbished goods of the same type rather than the defective goods being repaired. Alternatively, refurbished parts may be used in the repair.
Note 2: The rights and remedies outlined above are the only rights and remedies available under this manufacturer’s warranty. However, a defect which gives rise to a claim under this manufacturer’s warranty may also give rise to rights under local laws under the original contract of sale, and different or additional remedies may be available under those laws. Further, rights and remedies may be available under local laws even for defects, goods or services that are not covered by this manufacturer’s warranty at all.
(ii) Express warranties NOT given
Cisco does not give any express warranty:
a)in relation to software or services provided by Cisco with the product, whether factory loaded on the product or contained on media accompanying the product, except for the limited warranties given in section A(i) above;
b)in relation to any third party software or service offerings which may be included in, or bundled with the product;
c)that the operation of the product, software or services will be uninterrupted or error free;
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d)that the product, software or services, or any equipment, system or network on which the product, software or services are used will be free of vulnerability to intrusion or attack; or
e)as to the continued availability of a third party’s service which this product’s use or operation may require.
Note: Although these warranties are not expressly given by Cisco they may be implied or otherwise given under local laws.
(iii) Circumstances in which this manufacturer’s warranty does not apply
This manufacturer’s warranty does not apply if:
a)the product assembly seal has been removed or damaged,
b)the product has been altered or modified, except by Cisco,
c)the product damage was caused by use with non-Cisco products,
d)the product has not been installed, operated, repaired, or maintained in accordance with instructions supplied by Cisco,
e)the product has been subjected to abnormal physical or electrical stress, misuse, negligence, or accident,
f)the serial number on the product has been altered, defaced, or removed, or
g)the product is supplied or licensed for beta, evaluation, testing or demonstration purposes for which Cisco does not charge a purchase price or license fee.
In the United States, this manufacturer’s warranty does not apply to products purchased from a source other than Cisco or a Cisco Authorized Reseller.
Note: Although this manufacturer’s warranty does not apply in the above circumstances, you may still have rights and remedies under local laws.
B. OBTAINING SERVICE UNDER THIS MANUFACTURER’S WARRANTY
If you have a question about your product or experience a problem with it, please go to http://homesupport.cisco.com, where you will find a variety of online support tools and information to assist you with your product. If the product proves defective during the Warranty Period, then return the product to the location designated by Cisco Technical Support. The telephone number for Cisco Technical Support in your
Warranty Information
area can be found by clicking the “Contact Us” link on the home page of http://homesupport.cisco.com.
Have your product serial number and proof of purchase on hand when calling or lodging a warranty claim. A DATED PROOF OF ORIGINAL PURCHASE IS REQUIRED TO PROCESS WARRANTY CLAIMS. If you are requested to return your product by post, you will be given a Return Materials Authorization (RMA) number. You are responsible for properly packaging and shipping your product at your own cost and risk, and you are responsible for all shipping and handling charges, in addition to any applicable customs duties, VAT or other associated taxes or charges when returning your product. You must include the RMA number and a copy of your dated proof of original purchase when returning your product. Products received without a RMA number and dated proof of original purchase will be rejected. Do not include any other items with the product you are returning.
PLEASE MAKE SURE THAT YOU BACK UP ALL OF YOUR DATA ON THE PRODUCT PRIOR TO SENDING IT IN FOR REPAIR OR REPLACEMENT. Cisco may, as part of the repair or replacement of your product, delete all or part of your data, and Cisco will accept no responsibility for any deletion of your data under any circumstances.
Defective product covered by this manufacturer’s warranty will be repaired or replaced and returned to you without charge. Cisco does not ship replacement products to locations outside the country from which the original product was purchased. Repairs or replacements not covered under this manufacturer’s warranty or your statutory consumer rights will be subject to charge at Cisco’s then-current rates.
C. OTHER TECHNICAL SUPPORT
This manufacturer’s warranty is neither a service nor a support contract. Information about Cisco’s current technical support offerings and policies (including any fees for support services) can be found at http://homesupport.cisco.com. Telephone support may not be available where you live.
D. GENERAL EXCLUSIONS AND LIMITATIONS OF LIABILITY
IN SOME JURISDICTIONS AND CIRCUMSTANCES IT IS POSSIBLE FOR A MANUFACTURER TO CHANGE OR EXCLUDE WARRANTIES, CONDITIONS OR GUARANTEES IMPLIED OR IMPOSED BY LAW, AND TO OTHERWISE LIMIT ITS LIABILITY TO CONSUMERS. IN THOSE JURISDICTIONS
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WHERE IT CAN LAWFULLY DO SO, AND TO THE FULL EXTENT THAT IT IS ALLOWED BY LAW TO DO SO, CISCO:
•• LIMITS ALL IMPLIED WARRANTIES AND
CONDITIONS OF MERCHANTABILITY, ACCEPTABILITY, SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE TO THE DURATION OF THE RELEVANT WARRANTY PERIOD;
•• EXCLUDES ALL OTHER EXPRESS OR IMPLIED
CONDITIONS, REPRESENTATIONS AND
WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF NON-INFRINGEMENT;
•• EXCLUDES ALL LIABILITY FOR THE LOSS OF, OR DAMAGE TO, DATA CAUSED BY USE OF A CISCO PRODUCT, OR ITS REPAIR;
•• EXCLUDES ANY LIABILITY IT MAY HAVE TO YOU FOR:
A)LOSS OF REVENUE OR PROFIT,
B)LOSS OF THE ABILITY TO USE ANY THIRD PARTY PRODUCTS, SOFTWARE OR SERVICES, AND
C)ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL OR PUNITIVE LOSS OR DAMAGES,
WHICH ARISES UNDER ANY LAW (INCLUDING THE LAW OF NEGLIGENCE) AND RELATES TO YOUR USE, OR INABILITY TO USE A CISCO PRODUCT OR SOFTWARE, OR ANY RELATED SERVICES. THIS EXCLUSION APPLIES EVEN IF CISCO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF ANY WARRANTY OR REMEDY PROVIDED UNDER THIS MANUFACTURER’S WARRANTY FAILS OF ITS ESSENTIAL PURPOSE; AND
•• LIMITS ITS MONETARY LIABILITY TO YOU, UNDER ANY LAW, TO THE PRICE THAT YOU PAID FOR THE CISCO PRODUCT.
CONTACT DETAILS FOR TECHNICAL SUPPORT AND WARRANTY CLAIMS
Please direct all inquiries to:
Cisco Consumer Products LLC
P.O. Box 18558
Irvine, CA 92623
U.S.A.
Warranty Information
LIMITED WARRANTY
(Australia and New Zealand)
This warranty is provided to you by Cisco Systems, Inc. and/or its affiliated entities (“Cisco”)
IMPORTANT NOTICE REGARDING YOUR CONSUMER RIGHTS
The benefits we give in this manufacturer’s warranty are additional to, and do not detract from, any rights and remedies that you may have under local consumer protection laws.
This manufacturer’s warranty is governed by the laws of the country in which you purchased your Cisco product. In many countries, consumers have statutory rights under local consumer laws. Those consumer rights may differ between countries, states and provinces, and often cannot be excluded.
For example, in Australia our goods come with certain guaranteesthatcannotbeexcludedundertheAustralian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. New Zealand also has similar consumer protection laws.
This Manufacturer’s warranty is not intended to:
•• change or exclude any statutory consumer rights that cannot be lawfully changed or excluded; or
•• limit or exclude any right you have against the person who sold the Cisco product to you if that person has breached their sales contract with you.
A. SCOPE OF MANUFACTURER’S WARRANTY
(i) Express warranty – warranty periods and remedies
Cisco warrants the hardware in this Cisco product against defects in materials and workmanship under normal use for the Hardware Warranty Period. The Hardware Warranty Period begins on the date of purchase by the original enduser purchaser and lasts for the period specified below:
•• Twelve (12) months for new product
•• Ninety (90) days for refurbished product
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