● aria 20 SERIES DIGITAL KEY TELEPHONE SYSTEM USER GUIDE: aria 20A, aria 20, aria 20W
20 Series:
20/20A/20W
Digital Key Telephone
System
USER GUIDE
0
● aria 20 SERIES DIGITAL KEY TELEPHONE SYSTEM USER GUIDE: aria 20A, aria 20, aria 20W
aria 20 KSU
aria 20
aria 20/ 20A/ 20W/ 16/ 16A each have a similar Key-Telephone Service Unit Housing.
NB: Although every effort is made to keep this Guide up to date, Features and Functions are subject to change without notice. An inclusion of a feature or function in this guide does not imply it is operational on your system. Some features require specific hardware or software installation. Please check with your aria dealer for further details.
1
● aria 20 SERIES DIGITAL KEY TELEPHONE SYSTEM USER GUIDE: aria 20A, aria 20, aria 20W
Index
A
Alarm Reset .....................................…..……….
Answering an Intercom Call ....................….……...
Auto Call Number Redial ..........................………..
C
Call Back ................................................………...
Call Forward ...........................................………...
Call Park ..................................................………...
Call Transfer ..........................................…………..
Call Wait (Camp On).................................………...
Changing Differential Ring …………………..………
Changing Intercom Answer Mode .............………..
CO Message Wait ……………………………………
Conference .............................................………...
D
DISA (Direct Inward System Access) ..........…..….
Do Not Disturb .........................................………..
F
Flash .......................................................………..
Flexible Key Programme Table……………………..
G
Group Call Pick-up .....................................……..
L
Last Number Redial ................................………...
LCD Language Change …………………………….
M
Message Waiting ....................................………...
Mute .......................................................………...
P
Paging ....................................................………...
Placing a CO Call on Hold ........................………..
Placing an Intercom Group Call ................………..
Placing an Outside Call ...............................………
Programming Your Name into Display ...........…....
*
Queuing ......................................................………
R
Ring Volume Control ................................…….….
S
Save Number Redial ...........................…………….
Speakerphone ......................................…. …….... Speaker Volume Control .............................……...
Speed Dial Numbers .............................…………..
Station Programming Menu Table ………………….
T
Two-way Recording ................…...………………...
U
Universal Night Answer………………………………
V
Voice Announcement …………………………….
W
Wake-up Call .......................................……..…
14 |
Attendant Operation |
|
|
10 |
Attendant Clock Set…………………………….... |
17 |
|
8 |
Attendant DSS Operation……………………….. |
19 |
|
|
Attendant Intrusion ................................………. |
18 |
|
11 |
Attendant Programming Menu Table ………….. |
20 |
|
Auto Ring Mode Service ...................…………. |
18 |
||
12 |
|||
Changing Time/Date Format ..............……….… |
17 |
||
9 |
|||
Day/Night Mode Service ...…..………………...… |
18 |
||
8 |
|||
10 |
Make a Page………………………………………. |
19 |
|
11 |
Overriding a Key Telephone in DND …………... |
19 |
|
10 |
System Greetings ..................................…….… |
17 |
|
15 |
|||
System Speed Dial .............................……….… |
18 |
||
13 |
|||
To Erase SMDR Record ....................………..… |
19 |
||
|
|||
15 |
To Print out Accumulated SMDR Records ....…. |
19 |
|
To Set Current Time 1 Hour Early/Late ……….. |
18 |
||
11 |
Transferring an Outside Line to Another Station. |
19 |
|
|
Wake-up Call ........................................………. |
17 |
|
13 |
SLT Operation |
|
|
16 |
|
||
|
Answering a Call Wait ......…………............…… |
21 |
|
13 |
Call Forwarding your Station …..……..……..……. |
21 |
|
Call transfer (Screened and Unscreened) …….. |
21 |
||
|
Call Wait (Camp On) ......…………............……. |
21 |
|
8 |
CO Line Hold ...............………………...…………. |
21 |
|
Conference Calling ………….………………….…. |
21 |
||
14 |
|||
|
D N D (Do Not Disturb)......……………….........….. |
22 |
|
11 |
Group Call Pick Up…………….…………………. |
21 |
|
Last Number Redial .........…..........………..…..… |
21 |
||
10 |
Meet Me Paging ...........…………............………… |
22 |
|
|
|||
|
Message Waiting (Callback)…...…............……. |
21 |
|
11 |
Outside Call…………….……………. |
21 |
|
13 |
Paging...………….………………………………….. |
21 |
|
12 |
Placing an Intercom Call..............…...........…….. |
21 |
|
8 |
Placing an Outside call on Hold ..............……... |
21 |
|
13 |
|||
Return Call to Host System…..………..………….. |
22 |
||
|
|||
|
Shuttle Call ………….……………………………….. |
22 |
|
9 |
Station Speed Dialing ........….…... ……………… |
21 |
|
|
Voice Announcements………………………….…… |
22 |
|
12 |
20W DECT Supplement |
|
|
|
GDC-340 LCD Display…………………………….. |
23 |
|
13 |
GDC-340 Button Function………………………… |
24 |
|
DECT Features :…..……………………………….. |
25 |
||
12 |
|||
Call Transfer………………………………………… |
25 |
||
12 |
|||
9 |
Call Wait (Camp On)………………………………. |
25 |
|
16 |
Call Back……………………………………………. |
25 |
|
|
Attendant Call………………………………………. |
25 |
|
14 |
Paging……………………………………………….. |
25 |
|
DND………………………………………………….. |
25 |
||
|
|||
|
Call Forward (& Cancel)…………………………… |
25 |
8Call Group Pilot…………………………………….. 25 Group Call Pick Up…………………………………. 25 Universal Night Answer……………………………. 25
CO Group Answer………………………………….. 25
Individual CO Line Access………………………… 25
Speed Dial…………………………………………... 25
14Last Number Redial………………………………... 25 Wake Up Call………………………………………... 25 GDC-340 Menu Tree……………………………….. 26
2
● aria 20 SERIES DIGITAL KEY TELEPHONE SYSTEM USER GUIDE: aria 20A, aria 20, aria 20W
Quick Reference Guide for aria Digital Key Telephone
Fixed Feature Buttons
FLASH button may be used to terminate an outside call and re-seize dial tone without having to hang up the handset. SPEED button provides you with access to speed dialing, save
number redial and last number redial.
TRANS (TRANSFER) button is used to transfer an outside call from a station to another.
CALLBK (CALLBACK) button allows you to leave a callback indication at a station that is busy, unattended, or in Do Not Disturb.
CONF button is used to establish conference calls. DND/FWD (Do Not Disturb/Forward) button allows you to
forward your calls to another destination, or make DND mode.
Call Forward
Press MON button.
Press DND/FWD button and dial the desired Call Forward type.
-1 : Unconditional
-2 : Busy calls
-3 : No answer calls
-4 : Busy/no answer calls
-5 : Station off-net
-6 : Incoming outside line to off-net (ATD only)
-7 : DVU forward for no answer/busy
-# : Cancel previous call forward
Dial the station number or press DSS button or intercom group where calls are forwarded. (Confirmation tone is heard.)
Call Wait (Camp-on)
If you dial a busy station, you may alert it to your call. After receiving intercom busy tone, dial * or the last digit of called station number or press DSS button. When the called party answers, consult with them or hang up to transfer the call.
Conference
Call the desired party (internal or outside). When called party answers, press CONF button.
Add next conference party by selecting another outside line or intercom station.
When the party answers, press CONF button twice. All parties are connected.
To terminate a conference,
The conference initiator should be actively in the conference. Hang up, or press CONF button to finish the
conference (only for conference initiator).
Leaving a Message Waiting Indication
If you dial a station that is unattended or in Do Not Disturb, you can leave a message waiting indication.
Dial the desired intercom station. Busy tone or DND tone is heard.
Press CALLBK button. The called party’s CALLBK button LED will flash.
To answer a Message Waiting Indication,
Press flashing CALLBK button and the station that left message will be signaled with tone ringing.
If called station does not answer, press the CALLBK button once to leave a message.
Last Number Redial
The last dialed number on an outside line is saved. Press REDIAL button. Or,
Press SPEED button and dial *.
Universal Night Answer
When a CO call is ringing (If programmed by Installer) Dial 6 9, the CO call is connected
MUTE button allows you to switch the built in microphone on or off when using the speakerphone or the handset microphone when using the handset.
MON button enables you to make a phone call with-out lifting handset. It turns the telephone on and off when using the speakerphone.
HOLD button enables you to place an outside caller on hold. REDIAL allows you to make last number redial and auto
call number redial.
▼ VOLUME ▲ bar allows you to adjust speakerphone and handset volume.
Placing an Outside Call on Hold
While connected to an outside line,
Press HOLD/SAVE button.
-Once for system hold
-Twice for exclusive hold
Reverse if hold preference is programmed to system hold. Press HOLD/SAVE button. CO line call will be put on hold
according to the Hold Preference.
Call Transfer
While connected to an outside call, Press TRANS/PGM button.
Dial station number or DSS button. (You can select a screened or unscreened transfer.)
Screened Transfer
When that extension answers, announce the transfer and hang up to complete call transfer.
Unscreened Transfer
When the called extension begins to signal, hang up to complete call transfer.
Storing Speed Dial Numbers
Press TRANS/PGM button and then SPEED button. Dial the speed number bin.
- Station Speed Number bins:
aria 16(ver. 1.0~3.0) & aria 20W(ver: 1.0~2.0) : 01~20 aria 20 & 16(ver. 4.0) & 20W(ver: 3.0) : 01~19
- System Speed Number bin: 21~99 (Attendant programmed) Dial the phone numbers to be stored.
Press HOLD/SAVE button to save the number. To erase an exiting speed bin,
Press TRANS/PGM button and then SPEED button. Dial speed number bin to be erased.
Press HOLD/SAVE button.
Dialing a Speed Number
Press SPEED button and dial the speed number bin. When the called party answers, pick up the handset or use speakerphone.
Flexible Buttons Programming
Press TRANS/PGM button.
Press a flexible button to be programmed. See the below chart and dial the desired code. Press HOLD/SAVE button.
Direct Station Select: 700~720 (aria 20), 700~730 (aria 20W) 700~715 (aria 16)
Call Wait (Camp-on)………………TRANS/PGM + 8 5 Station Speed Dial…………………SPEED + bin no(00~19)
for aria 16(ver. 1.0~3.0)/20W(ver: 1.0~2.0): 01~20 System Speed Dial…………………SPEED + bin no. : 21~99 All Call Page…………………………# 0
Universal Night Answer 2
Last Number Redial………………...SPEED + * To erase a flexible button,
Press TRANS/PGM button.
Press the flexible button to be erased. Press HOLD/SAVE button.
Guide .Ref Quick
3
● aria 20 SERIES DIGITAL KEY TELEPHONE SYSTEM USER GUIDE: |
|
aria 20A, aria 20, aria 20W |
|
CONTENTS |
|
Index (Alphabetical Order – Digital User Guide Section)..........................................…………………………. |
2 |
Quick Reference Guide ……..............................................................................................................……. |
3 |
Digital Key Telephone Family............................................................................................................……. |
7 |
CO Line Features |
|
Placing an Outside Call .................................................................................................................…………. |
8 |
Answering an Outside Call................................................................................................…………………... |
8 |
Call Transfer .................................................................................................................……………………… |
8 |
Last Number Redial..................................................................................................................…………….. |
8 |
Auto Call Number Redial......................................................................................................................……. |
8 |
Universal Night Answer……………………………………………………………………………………………… |
8 |
Queuing................................................................................................................…….......…………………. |
9 |
Speed Dial Numbers ............................................................................................................................…... |
9 |
Call Park ..............................................................................................................................................…... |
9 |
Storing Dial By Name ...........................................................................................................................…... |
10 |
Intercom Features |
|
Changing Intercom Answer Mode ........................................................................................................…... |
10 |
Answering an Intercom Call .................................................................................................................….. |
10 |
Directed Call Pick-up..............................................................................................................................…... |
10 |
Call Wait (Camp-on) .............................................................................................................................…... |
10 |
Mute ...................................................................................................................................................……. |
10 |
Changing Differential Ring ..................................................................................................................…... |
11 |
Message Waiting....................................................................................................................………………. |
11 |
Call Back...............................................................................................................................................…... |
11 |
Paging ........................................................................................................…………………………………... |
11 |
Do Not Disturb............................................................................................................……………………….. |
11 |
Call Forward .....................................................................................................................…………………. |
12 |
Speakerphone .........................................................................................................................……………. |
12 |
Speaker Volume Control.................................................................................................……………………. |
12 |
Ring Volume Control .............................................................................................................................….. |
12 |
System Features |
|
Placing an Intercom Group Call..........................................................................................................……... |
12 |
Flash .......................................................................................................................…………………………. |
13 |
Placing a CO Call on Hold ...................................................................................................................….… |
13 |
Group Call Pick-up...............................................................................................................................….... |
13 |
Conference ....................................................................................................................…………………... |
13 |
Programming Your Name into Display .................................................................................................…... |
13 |
Wake-up Call ..........................................................................................................................……………... |
14 |
Using Dial By Name ............................................................................................................................……. |
14 |
LCD Language Change ...................................................................................................………………….. |
14 |
Alarm Reset ...................................................................................................………………………………… |
14 |
Two-way Recording …………………………………………………………………………………………………… |
14 |
Voice Announcement ...............................................................................................….……………………… |
15 |
CO Message Wait ………………………………………………………………………………………..…………… |
15 |
DISA (Direct Inward System Access) ..................................................................................................……. |
15 |
Flexible Button Programming ...…….......................................................................................................….. |
16 |
Station Programming Menu Table …….……………..……………………………………………………….……. |
16 |
Attendant Operation |
|
Wake-up Call..........................................................…......................................................... |
17 |
System Greetings................................................................................................................ |
17 |
Changing Time/Date Format ............................................................................................... |
17 |
Attendant Clock Set ....................................................................................………………… |
17 |
To Set Current Time 1 Hour Early/Late ……………..…………………………………………. |
18 |
System Speed Dial.......................................................................................................….... |
18 |
Attendant Intrusion .........................................................................................…... ………… |
18 |
Day/Night Mode Service............………...............................................……………….......…. |
18 |
Auto Ring Mode Service………………………...………………………………………………… |
18 |
To Print out Accumulated SMDR Records........................................................................… |
19 |
To Erase SMDR Record....................................................................................................… |
19 |
Attendant LCD Language ............................................................................................……. |
19 |
Attendant DSS Operation ..............…......................................................................……….. |
19 |
Make a Page .………………....................................................................................……….. |
19 |
Transferring an Outside Line to Another Station......................................................……..... |
19 |
Overriding a Key Telephone in Do Not Disturb .................................................................… |
19 |
Attendant Programming Menu Table…………………………………………………………….. |
20 |
Features System Features Intercom Features Line CO
Features Attendant
4
● aria 20 SERIES DIGITAL KEY TELEPHONE SYSTEM USER GUIDE: aria 20A, aria 20, aria 20W
CONTENTS
Analogue Single Line Telephone Operation |
|
|
|||
Placing a Outside Call…………………...........................................................……………….……………. |
21 |
||||
Placing an Intercom Call..................................................................................................…...........…….. |
21 |
||||
Placing an Outside call on Hold ......................................................................................…...........…….. |
21 |
||||
Group Call Pick Up ...............................................................................………..….………………………. |
21 |
||||
Message Waiting (Callback)..................................................................................…………............……. |
21 |
||||
Call Wait (Camp On) ...........................................................................................…………............……. |
21 |
||||
Answering a Call Wait ...........................................................................................…………............…… |
21 |
||||
Call transfer (Screened and Unscreened) ……………………………………………………………...….…. |
21 |
||||
Last Number Redial .............................................................................................…..........………..…..… |
21 |
||||
Station Speed Dialing ...........................................................................................….…... ……………… |
21 |
||||
Conference Calling ..........................................….................…………………………………………….…. |
21 |
||||
Message Waiting (Callback)……………………………………………………………………………………. |
21 |
||||
Call Forwarding your Station ...........................................................….………………………..……..……. |
21 |
||||
Paging ......................................................................……... …………….………………………………….. |
21 |
||||
CO Line Hold ...........................................................................................………………...………………. |
21 |
||||
Voice Announcements (Requires an Aria Voice Card)……………………………………………………… |
22 |
||||
Meet Me Paging ...........................................................................................…………............………… |
22 |
||||
Return Call to Host System.….........................................................…………………………..………….. |
22 |
||||
D N D (Do Not Disturb) .............................................................................….......……………….........….. |
22 |
||||
Shuttle Call ……………………………………………………..……………….……………………………….. |
22 |
||||
Programming Name for SLT…………………………………………………………………………………….. |
22 |
||||
Call Park…………………………………………………………………………………………………………… |
22 |
||||
Retrieve Call Park………………………………………………………………………………………………… |
22 |
||||
20W DECT Supplement |
|
|
|||
GDC-340 LCD Display…………………………………………………………………………………………... |
23 |
||||
GDC-340 Button Function……………………………………………………………………………………... |
24 |
||||
DECT Features :…..……………………………….. …………………………………………………………... |
25 |
||||
Call Transfer……………………………………………………………………………………………………... |
25 |
||||
Call Wait (Camp On)………………………………. …………………………………………………………... |
25 |
||||
Call Back……………………………………………. …………………………………………………………... |
25 |
||||
Attendant Call………………………………………. …………………………………………………………... |
25 |
||||
Paging……………………………………………….. …………………………………………………………... |
25 |
||||
DND………………………………………………….. …………………………………………………………... |
25 |
||||
Call Forward (& Cancel)………………………………………………………………………………………... |
25 |
||||
Call Group Pilot…………………………………….. …………………………………………………………... |
25 |
||||
Group Call Pick Up…………………………………. …………………………………………………………... |
25 |
||||
Universal Night Answer……………………………. …………………………………………………………... |
25 |
||||
CO Group Answer………………………………….. …………………………………………………………... |
25 |
||||
Individual CO Line Access……………………………………………………………………………………... |
25 |
||||
Speed Dial…………………………………………... …………………………………………………………... |
25 |
||||
Last Number Redial………………………………... …………………………………………………………... |
25 |
||||
Wake Up Call………………………………………... …………………………………………………………... |
25 |
||||
GDC-340 Menu Tree……………………………….. …………………………………………………………... |
26 |
||||
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DOCUMENT REVISION |
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MW |
22/09/03 |
Edit Pg 15, 7, 6; Removed Aria 16 Titles |
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05-Sep-05 |
Reformat bullet and specialist fonts for PDF. |
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Operation (Analogue) Telephone Line Single
5
● aria 20 SERIES DIGITAL KEY TELEPHONE SYSTEM USER GUIDE: aria 20A, aria 20, aria 20W
NOTES & Speed Dial Entry Record
Station # ………..
Speed Dial Numbers: |
SPD( |
) |
|
SPD( |
) |
SPD( |
) |
SPD( |
) |
SPD( |
) |
SPD( |
) |
SPD( |
) |
SPD( |
) |
SPD( |
) |
SPD( |
) |
SPD( |
) |
SPD( |
) |
SPD( |
) |
SPD( |
) |
SPD( |
) |
SPD( |
) |
SPD( |
) |
SPD( |
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SPD( |
) |
SPD( |
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SPD( |
) |
SPD( |
) |
SPD( |
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SPD( |
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SPD( |
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SPD( |
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SPD( |
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SPD( |
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SPD( |
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SPD( |
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SPD( |
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SPD( |
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SPD( |
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SPD( |
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SPD( |
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SPD( |
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SPD( |
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SPD( |
) |
SPD( |
) |
6
● aria 20 SERIES DIGITAL KEY TELEPHONE SYSTEM USER GUIDE: aria 20A, aria 20, aria 20W
Digital Key Telephone Family
(You cannot use any Large LCD keyset (not shown) with aria 20/20A/20W system.)
KD-36D : LCD Display, 24 |
Flexible Buttons |
KD Series |
|
KD-36N |
: No LCD Display, 24 Flexible Buttons |
||
KD-24D |
: LCD Display, 12 |
Flexible Buttons |
● KD-36EXE |
KD-24N |
: No LCD Display, 24 Flexible Buttons |
||
KD/E Series |
|
|
|
● KD/E-36EXE |
|
● KD/E-8BTN |
KD/E-36EXE : LCD Display, 24 Flexible Buttons
KD/E-36ENH : No LCD Display, 24 Flexible Buttons
KD/E-24EXE : LCD Display, 12 Flexible Buttons
KD/E-24ENH : No LCD Display, 24 Flexible Buttons
KD/E-8 BTN : No LCD Display, 8 Flexible Buttons
● LKD-2N/S |
● LKD-8D/S |
● LKD-30DS |
LKD-2N/S: No LCD Display, 2 Flexible Buttons LKD-8D/S: LCD Display, 8 Flexible Buttons
LKD-30D: LCD Display, 30 Flexible Buttons (Dual LED with Flex. BTN 01~24 & Single LED with 25~30) LKD-30LD: Large LCD Display, 30 Flexible Buttons (Dual LED with Flex. BTN 01~24 & Single LED with 25~30) LKD-DSS: 48 Flexible Buttons
The LKD series keysets can be normally operated in the following S/W version or later. aria 34E: GS40P-1.2A // aria 100: GS00P-3.2A // aria 186: GS86P-5.1A
aria 34E: GS40P-1.1Cd // aria 100: GS00P-3.1Df // aria 186: GS86P-4.0Ee
7
● aria 20 SERIES DIGITAL KEY TELEPHONE SYSTEM USER GUIDE: aria 20A, aria 20, aria 20W
Placing an Outside Call
Button |
Procedures |
Range |
|
Lift handset or press MON button. |
1 OR: 4 + (1 ~ 4) |
|
Press outside line button, pool button or dial CO line access code. |
OR: 48 + |
|
Dial desired party. |
20/16 :( 1 ~ 6) |
|
When called party answers, lift handset or use speakerphone. |
20W :( 1 ~ 8 ) |
Answering an Outside Call
Button |
Procedures |
Range |
|
|
|
|
Lift handset or press MON button to use speakerphone. |
|
|
Press flashing CO line button or loop key. (NB: If the Preferred Line Answer feature |
|
|
is ON for your station, you may answer just by lifting handset, or press MON.) |
|
|
|
|
|
|
|
Call Transfer
Button |
Procedures |
|
Range |
|
To transfer an outside call to the other extension, |
|
|
|
Press TRANS/PGM button. (The outside call is put on hold.) |
16 |
: 700 ~ 715 |
|
Dial station number or appropriate DSS button. |
20 |
: 700 ~ 720 |
Screened |
You can make a screened or unscreened transfer. |
20W: 700 ~ 730 |
|
|
|
|
|
Transfer |
When the called extension answers, introduce the call hang up to complete call transfer. |
|
|
Unscreened |
While the station you called rings, hang up to complete call transfer. |
|
|
Transfer |
|
|
|
To answer screened transfer, |
|
|
|
|
|
|
|
|
When a station rings according to Intercom Answer Mode selection, answer the |
|
|
|
intercom call. |
|
|
|
The transferring party hangs up, the call will be connected. |
|
|
|
|
|
Last Number Redial
Button |
Procedures |
Range |
|
The last dialed number on an outside line is saved. |
|
|
To redial the last dialed number, |
|
|
Press REDIAL button. Or, |
|
|
Press SPEED + *. |
|
Auto Call Number Redial
When the called party is busy or does not answer the call, the system can automatically redial the number by pre-programmed
time interval. |
|
Range |
Button |
Procedures |
|
|
Press REDIAL button. |
Available by |
|
Hang up. |
Software: |
|
A busy or no answer number will be redialed automatically after |
16: Above V4.0 |
|
pre-programmed time interval while MUTE button is lighting. |
20W: Above V3.0 |
|
When called party answers, lift handset to talk. |
|
|
20: All |
|
|
|
Universal Night Answer
When CO lines are programmed for UNA and the system is placed into night mode, users can answer incoming CO line calls employing dial code regardless of pick-up group.
Button |
Procedures |
Range |
|
Lift handset or press MON button. |
|
|
Press flashing CO line button. If a CO line button is not assigned, dial 6 9. |
|
|
You will be connected to ringing outside line. |
|
|
|
|
Features Line CO
8