Lexmark X340, X 340n, X342n User Manual

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9 Maintaining the MFP

Removing a toner cartridge

1 Press the access button on the left side of the MFP, and open the front cover.

1

2

2To remove the toner cartridge:

a Press the button on the print cartridge assembly.b Remove the toner cartridge using the handle.

1

2

To return the empty toner cartridge, see Recycling Lexmark products on page 70 for more information.

Maintaining the MFP

61

Installing a toner cartridge

1If you are installing a new toner cartridge, remove the toner cartridge from the packaging, and gently shake four or five times to distribute the toner.

2 Gently slide the toner cartridge in until it locks into place.

Installing a toner cartridge

62

3 Close the front cover.

Note: The front cover must be closed to start a new print, copy, scan, or fax job.

Redistributing toner

Redistribute the toner if you are dissatisfied with print quality or if the error message on the display is

88 Toner Low.

Note: If the error message reappears after redistributing the toner, replace the toner cartridge. For more information, seeRemoving a toner cartridge on page 61 and

Installing a toner cartridge on page 62.

1 Press the access button on the left side of the MFP, and open the front cover.

1

2

Redistributing toner

63

2To remove the toner cartridge:

a Press the button on the print cartridge assembly.b Remove the toner cartridge using the handle.

1

2

3 Firmly shake the cartridge in all directions to distribute the toner.

4 Reinstall the cartridge, and close the front cover.

Note: If print quality does not improve, replace the toner cartridge.

Redistributing toner

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Replacing the photoconductor

1 Press the access button on the left side of the MFP, and open the front cover.

1

2

2 Pull on the handle to remove the print cartridge assembly.

3 Place the print cartridge assembly on a flat, clean surface.

Replacing the photoconductor

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4To remove the toner cartridge:

a Press the button on the print cartridge assembly.b Remove the toner cartridge using the handle.

5Unpack the photoconductor kit.

6Install the toner cartridge into the new photoconductor.

Note: The toner cartridgesnaps into place when correctly installed.

7Reinstall the print cartridge assembly.

8Press and hold Stop for three seconds to reset photoconductor recount.

9Close the front cover.

Replacing the photoconductor

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Cleaning the MFP

To maintain print quality, follow these cleaning procedures each time the toner cartridge is replaced or if print quality problems occur.

Warning: Do not put water directly on the MFP or useammonia–basedcleaners or volatile solvents, such as paint thinner, on the MFP.

Cleaning the scanner glass

1Slightly dampen a soft, lint–freecloth or paper towel with water.

2Open the top cover.

3Wipe the surfaces of the scanner glass and ADF until they are clean and dry.

4Wipe the underside of the white top cover and white sheet until it is clean and dry.

5Close the top cover.

Cleaning the outside of the MFP

Wipe the outside surface of the MFP with a soft, clean, lint–freecloth. If you dampen the cloth slightly with water, be careful not to let any water drip onto or inside the MFP.

Cleaning the MFP

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Cleaning the inside of the MFP

CAUTION: The fuser area is hot. Avoid contact with the fuser area to prevent burns.

Warning: While cleaning the inside of the MFP, be careful not to touch the transfer roller located under the toner cartridge. Oil from your fingers can affect print quality.

1Turn the MFP off, unplug the power cord, and then wait for the MFP to cool down.

2Open the front cover, and pull on the handle to remove the print cartridge assembly.

Warning: Donot touch the green photoconductor drum.

3 Place the print cartridge assembly on a clean, dry surface.

Cleaning the MFP

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4 With a dry,lint–freecloth, wipe away any dust and spilled toner from the print cartridge area.

Warning:

To prevent damage to the print cartridge assembly, do not expose it to light for more than a few minutes. Cover it with a piece of paper, if necessary.

Do not touch the black transfer roller.

5Reinsert the print cartridge assembly, and close the front cover.

6Plug in the power cord and turn the MFP on.

Cleaning the MFP

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Ordering supplies

To order supplies or to locate a dealer near you, visit our Web site: www.lexmark.com.

Part number

Item

Average yield

X340A11G

Return program toner cartridge

2500 standard pages1

 

 

(X340/X340n/X342n)

 

 

 

 

X340H11G

High yield return program toner cartridge (X342n)

6000 standard pages1

X340H22G

Photoconductor kit

Up to 30,000 pages2

X340A21G

Toner Cartridge (X340/X340n/X342n)

2500 standard pages1

X340H21G

High yield toner cartridge (X342n)

6000 standard pages1

1

Declared yield value in accordance with ISO/IEC 19752.

 

2

Based on approximately 5% coverage.

 

 

 

 

 

Recycling Lexmark products

To return Lexmark products to Lexmark for recycling:

1Visit our Web site: www.lexmark.com/recycle.

2Follow the instructions on the computer screen.

Ordering supplies

70

10 Troubleshooting

Setup troubleshooting on page 72

Jams and misfeeds troubleshooting on page 75

Print and copy troubleshooting on page 84

Print quality troubleshooting on page 85

Scan troubleshooting on page 88

Fax troubleshooting on page 89

Error messages troubleshooting on page 91

Troubleshooting

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Setup troubleshooting

Symptom

Solution

 

 

Incorrect language appears on

1

Press Menu.

 

the display.

2

Press

or

repeatedly until MACHINE SETUP appears on the display.

 

3Press .

4Press orrepeatedly untilLanguage appears on the display.

5Press .

6Press orrepeatedly until the language you want appears on the display.

7Press .

8Press Back repeatedly to return to theReady prompt.

Display is not lit.

1 Turn off the MFP.

 

2

Disconnect the power supply cord from the wall outlet, and then from the

 

 

MFP.

 

3

Plug the cord all the way into the MFP.

 

4

Plug the cord into an electrical outlet that other electrical devices have

 

 

been using.

 

5

Turn on the MFP.

 

 

Software will not install.

If the software does not launch automatically when you insert the CD:

 

1

Close all open software applications.

 

2

Temporarily disable any anti–virusprograms.

 

3

Double–clicktheMy Computer icon.

 

 

For Windows XP, click Start to access the My Computer icon.

 

4

Double–clicktheCD–ROM drive icon.

 

5

If necessary, double–clicksetup.exe.

 

6

Follow the instructions on the computer screen to install the software.

 

Note: After installing the software, be sure tore–enableyouranti–virus

 

software.

 

 

 

 

1

Remove the software CD.

 

2

Turn off the computer.

 

3

Restart the computer.

 

4

When the desktop appears, reinsert the software CD.

 

5

Follow the instructions on the computer screen.

 

 

 

If the MFP is connected to the computer through another device:

 

1

Disconnect the USB cable from any other device such as a USB hub or

 

 

switch box.

 

2

Directly connect the cable to the MFP and the computer.

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Symptom

Solution

Unable to connect over a

Make sure you are using the correct cable, that it is securely connected, and

network

the network options are properly configured.

 

For more information, see Setting the network options (X342n only).

 

Note: Connecting over a network is only available on the X342n.

 

 

Setup troubleshooting

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Removing and reinstalling the drivers software

If the software is not functioning properly or a communications error message appears, you may need to remove and then reinstall the drivers software. If the problems persist, follow these steps:

Note: Before reinstalling, shut down and restart the computer.

1Disconnect the USB cable from the computer.

2From the desktop, click StartÆ ProgramsÆ LexmarkÆ Lexmark Software Uninstall.

3Follow the instructions on the computer screen to remove the software.

4Restart the computer.

5If any Add New Hardware screens appear, click Cancel.

6Eject and reinsert the software CD.

7Reconnect the USB cable to the computer.

If the software installation screen does not appear:

1From the desktop, double-clickMy Computer.

For Windows XP, click Start to access theMy Computer icon.

2Double-clicktheCD–ROM drive icon. If necessary,double-clicksetup.exe.

3When the MFP software installation screen appears, click Install orInstall Now.

4Follow the instructions on the computer screen to complete the installation.

Setup troubleshooting

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Jams and misfeeds troubleshooting

Follow these tips to help prevent document and paper jams.

Use only recommended print materials.

Do not mix paper types in the paper tray.

Do not use creased, damp, or curled paper.

Flex, fan, and straighten the paper before loading.

Make sure the adjustable paper guides are positioned correctly.

Make sure the recommended print side has the correct orientation when loading paper in the paper tray and the manual feeder.

Do not overload the paper tray. The paper should be below the max fill line on the inside wall of the paper tray.

Do not remove the paper from the tray while printing.

Symptom

Solution

Paper jam

Clear the paper jam. See Clearing a paper jam on page 76.

 

 

Paper or specialty media

Load a smaller amount of paper into the MFP. See Loading various paper

Misfeeds or skews

types on page 33 for more information about maximum loading amounts for

each paper type.

Multiple sheets stick

 

Use only new, unwrinkled paper.

 

together.

 

 

 

 

 

Prepare the stack of paper for loading by flexing or fanning it back and forth.

 

 

Straighten the edges on a level surface

 

 

Paper does not feed.

Make sure paper is loaded correctly. For more information, see Loading

 

 

paper and original documents on page 28.

 

 

 

 

 

Load a smaller amount of paper into the MFP. See Loading various paper

 

 

types on page 33 for more information about maximum loading amounts for

 

 

each paper type.

 

 

Paper stacks poorly in the

Extend the paper stop.

front output slot.

 

Do not let too much paper stack up in the front output slot.

 

 

 

 

Envelopes skew or fail to feed

Insert a single envelope in the manual feeder, and make sure the guides are

correctly.

against both sides of the envelope.

 

 

 

Jams and misfeeds troubleshooting

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Clearing a paper jam

Use the following table to locate and clear the paper jam.

Note: To avoid tearing the paper, pull the paper out gently and slowly.

Message

Location of jam

Go to...

200.xx Paper Jam

MFP input sensor

200/201 Paper Jam on page 77

 

 

 

201.xx Paper Jam

Between MFP input and

 

 

 

exit sensors

 

 

 

 

202.xx Paper Jam

Paper exit sensor

202 Paper Jam on page 80

 

 

 

241.xx Paper Jam

Tray 1

241/242 Paper Jam on page 81

 

 

 

242.xx Paper Jam

Tray 2

 

 

 

 

251.xx Paper Jam

Manual Feeder

251 Paper Jam on page 82

 

 

 

 

290

Scanner Jam

ADF

290/291/292 Scanner Jam on

 

 

 

page 83

291

Scanner Jam

 

 

 

 

 

 

 

292

Scanner Jam

 

 

 

 

 

 

Note: xx represents numbers specific to the jam.

Jams and misfeeds troubleshooting

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200/201 Paper Jam

CAUTION: The fuser area is hot. Avoid contact with the fuser area to prevent burns.

1 Press the access button on the left side of the MFP, and open the front cover.

1

2

2 Pull on the handle to remove the print cartridge assembly.

Warning: Do not leave the print cartridge assembly exposed to direct light for an extended period of time. Extended light exposure can cause print quality problems.

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3 Remove the jammed paper by gently pulling it straight out.

4 Reinsert the print cartridge assembly.

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5 Close the front cover.

6 PressStart to resume printing.

Note: If you receive a 200.20 paper jam at the start of a print job, verify that the media settings match the acutal media size.

Jams and misfeeds troubleshooting

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202 Paper Jam

CAUTION: The fuser area is hot. Avoid contact with the fuser area to prevent burns.

1 Open the rear cover.

2 Remove the jammed paper by gently pulling it straight out.

3Close the rear cover.

4Press Start to resume printing.

Jams and misfeeds troubleshooting

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