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Understanding printer messages

241

1565 Emulation error, load emulation option

The printer automatically clears the message in 30 seconds and then disables the download emulator on the firmware card.

To fix this, download the correct download emulator version from the Lexmark Web site at www.lexmark.com.

Maintaining the printer

242

Maintaining theprinter

Periodically, certain tasks are required to maintain optimum print quality.

Cleaning the exterior of the printer

1 Make sure that the printer is turned off and unplugged from the wall outlet.

CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding.

2Remove paper from the standard exit bin.

3Dampen a clean, lint free cloth with water.

Warning—Potential Damage: Do not use household cleaners or detergents, as they may damage the finish of the printer.

4 Wipe only the outside of the printer, making sure to include the standard exit bin.

Warning—Potential Damage: Using a damp cloth to clean the interior may cause damage to your printer.

5 Make sure the paper support and standard exit bin are dry before beginning a new print job.

Cleaning the scanner glass

Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images.

1Slightly dampen a soft, lint-freecloth or paper towel with water.

2Open the scanner cover.

3 Wipe the scanner glass until it is clean and dry.

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4Wipe the white underside of the scanner cover until it is clean and dry.

5Open the bottom ADF door.

1 2

6Wipe the ADF scanner glass under the ADF door.

7Close the bottom ADF door.

8Wipe the scanner glass (flatbed) and backing material by moving the cloth or paper towel from side to side.

9Close the scanner cover.

Adjusting scanner registration

Scanner Registration is a process to align the scan area with the paper location. To manually adjust the scanner registration:

1Turn the printer off.

2Clean the scanner glass and backing material.

3 Hold down

ABC

and

MNO

while turning the printer on.

 

2

 

6

 

4Release the buttons when the screen with the progress bar appears.

The printer performs a power on sequence, and then the Configuration menu appears.

5 Touch the down arrow untilScanner Manual Registration appears.

6Touch Scanner Manual Registration.

7Touch Print Quick Test to print a registration page.

8Choose the section of the scanner to align.

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244

To align the scanner glass (flatbed):

a Place the Quick Test page facedown on the scanner glass.

bTouch Copy Quick Test.

The scanner prints a copy of the Quick Test page.

c TouchFlatbed.

dUse the copy of the Quick Test page to adjust the Left Margin and Top Margin settings.

eTouch Submit.

fTouch Copy Quick Test and compare the new copy to the original.

Repeat the flatbed alignment steps until the position on the page of the Quick Test copy closely matches the original.

To align the ADF:

aDo one of the following:

To align the ADF front: place the Quick Test page faceup, short edge first into the ADF.

To align the ADF back: place the Quick Test page facedown, short edge first into the ADF.

bTouch Copy Quick Test.

The scanner prints a copy of the Quick Test page.

cTouch ADF Frontor ADF Back.

dUse the copy of the Quick Test page to adjust the Horizontal Adjust and Top Margin settings.

eTouch Submit.

fTouch Copy Quick Test and compare the new copy to the original.

Repeat the ADF alignment steps until the position on the page of the Quick Test copy closely matches the original.

9Touch Back.

10Touch Exit Configuration.

Storing supplies

Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them.

Maintaining the printer

245

Do not expose supplies to:

Direct sunlight

Temperatures above 35°C (95°F)

High humidity above 80%

Salty air

Corrosive gases

Heavy dust

Conserving supplies

There are some settings you can change from the printer control panel that will help you conserve toner and paper. For more information, see “Supplies menu,” “Quality menu,” and “Finishing menu.”

If you need to print several copies, you can conserve supplies by printing the first copy and checking it for accuracy before printing the remaining copies.

Checking the status of supplies

A message appears on the display when a replacement supply item is needed or when maintenance is required.

Checking the status of supplies from the printer control panel

1Make sure the printer is on and Ready appears.

2On the home screen, touch Status/Supplies.

Note: IfStatus/Supplies is not on the home screen, then print a menu settings page to review the status of the supplies.

Checking the status of supplies from a network computer

Note: The computer must be connected to the same network as the printer.

1 Type the printer IP address into the address field of your Web browser.

Note: If you do not know the IP address of the printer, print a network setup page and locate the IP address in the TCP/IP section.

2 ClickDevice Status. The Device Status page appears, displaying a summary of supply levels.

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246

Ordering supplies

To order parts and supplies in the U.S., contact Lexmark at 1-800-539-6275for information about Lexmark authorized supplies dealers in your area. In other countries or regions, visit the Lexmark Web site atwww.lexmark.com or contact the place where you purchased the printer.

Note: All life estimates for printer supplies assume printing on letter or A4 size plain paper.

Ordering print cartridges

When 88 Cartridge low appears or when the print becomes faded:

1Remove the print cartridge.

2Firmly shake the cartridge side to side and front to back several times to redistribute toner.

3 Reinsert the cartridge and continue printing.

Note: Repeat this procedure multiple times until the print remains faded, and then replace the cartridge.

Recommended print cartridges and part numbers

Part name

Lexmark Return Program

Regular cartridge

 

Cartridge

 

 

 

 

For the US and Canada

 

 

 

 

 

Print cartridge

X651A11A

X651A21A

 

 

 

High Yield Print Cartridge

X651H11A

X651H21A

 

 

 

Extra High Yield Print Cartridge

X654X11A

X654X21A

 

 

 

High Yield Return Program Print Cartridge for Label Applications

X651H04A

Not applicable

 

 

 

Extra High Yield Return Program Print Cartridge for Label Applications

X654X04A

Not applicable

 

 

 

For Europe, the Middle East, and Africa

 

 

 

 

 

Print cartridge

X651A21E

X651A11E

 

 

 

High Yield Print Cartridge

X651H21E

X651H11E

 

 

 

Extra High Yield Print Cartridge

X654X21E

X654X11E

 

 

 

High Yield Return Program Print Cartridge for Label Applications

X651H04E

Not applicable

 

 

 

Extra High Yield Return Program Print Cartridge for Label Applications

X654X04E

Not applicable

 

 

 

For the Asia Pacific Region, including Australia and New Zealand

 

 

 

 

 

Print cartridge

X651A21P

X651A11P

 

 

 

Maintaining the printer

 

247

 

 

 

 

 

Part name

Lexmark Return Program

Regular cartridge

 

 

Cartridge

 

 

 

 

 

 

High Yield Print Cartridge

X651H21P

X651H11P

 

 

 

 

 

Extra High Yield Print Cartridge

X654X21P

X654X11P

 

 

 

 

 

High Yield Return Program Print Cartridge for Label Applications

X651H04P

Not applicable

 

 

 

 

 

Extra High Yield Return Program Print Cartridge for Label Applications

X654X04P

Not applicable

 

 

 

 

 

For Latin America

 

 

 

 

 

 

 

Print cartridge

X651A21L

X651A11L

 

 

 

 

 

High Yield Print Cartridge

X651H21L

X651H11L

 

 

 

 

 

Extra High Yield Print Cartridge

X654X21L

X654X11L

 

 

 

 

 

High Yield Return Program Print Cartridge for Label Applications

X651H04L

Not applicable

 

 

 

 

 

Extra High Yield Return Program Print Cartridge for Label Applications

X654X04L

Not applicable

 

 

 

 

Ordering a maintenance kit

When 80 Routine maintenance needed appears, order a maintenance kit. The maintenance kit contains all the items necessary to replace the pick rollers, the charge roll, the transfer roller, and the fuser.

Notes:

Using certain types of paper may require more frequent replacement of the maintenance kit. The charge roll, fuser, pick rollers, and transfer roller can also be individually ordered and replaced as necessary.

To check the fuser type (T1 or T2) installed in the printer, remove the print cartridge to view the label on the fuser.

Part name

Part number

 

 

Maintenance kit

40X4723 (100 V T1 fuser)

 

40X4724 (110 V T1 fuser)

 

40X4765 (220 V T1 fuser)

 

40X4766 (100 V T2 fuser)

 

40X4767 (110 V T2 fuser)

 

40X4768 (220 V T2 fuser)

 

 

Ordering a fuser

To check the fuser type (T1 or T2) installed in the printer, remove the print cartridge to view the label on the fuser.

Maintaining the printer

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Part name

Part number

 

 

 

 

T1 fuser

40X1870 (100 V)

 

 

40X4418 (110 V)

 

 

40X1871 (220 V)

 

 

 

 

T2 fuser

40X5853 (100 V)

 

 

40X5854 (110 V)

 

 

40X5855 (220 V)

 

 

 

Ordering an ADF maintenance kit

The ADF maintenance kit contains all the items necessary to replace the ADF pick mechanism and the ADF separator roller.

See the following table for the maintenance kit part number for your specific printer.

Part name

Part number

 

 

ADF Maintenance kit

40X4769

 

 

Ordering a transfer roller

When toner smudges appear on the front or back of printed pages, order a replacement transfer roller.

Part name

Part number

 

 

Transfer roll assembly

40X1886

 

 

Ordering charge rolls

When toner fog or background shading appears on printed pages, order replacement charge rolls.

Part name

Part number

 

 

Charge roll assembly

40X5852

 

 

Ordering pick rollers

When the paper fails to properly feed from the tray, order new pick rollers.

Part name

Part number

 

 

Pick rollers

40X4308

 

 

Ordering ADF replacement parts

Order ADF replacement parts if you experience problems with paper double-feedingor failing to feed through the automatic document feeder.

Maintaining the printer

249

 

Part name

Part number

 

 

 

 

ADF pick assembly

3017345

 

 

 

 

ADF separator roll

3017348

 

 

 

Ordering staple cartridges

When Staples Low orStaples Empty appears, order the specified staple cartridge.

For more information, see the illustrations inside the stapler door.

Part name

Part number

 

 

Staple Cartridges–3pack

25A0013

 

 

Recycling Lexmark products

To return Lexmark products for recycling:

1Go to www.lexmark.com/recycle.

2Find the product type you want to recycle, and then select your country or region from the list.

3Follow the instructions on the computer screen.

Note: Printer supplies and hardware not listed in the Lexmark collection program may be recycled through your local recycling center. Contact your local recycling center to determine the items they accept.

Moving the printer

Before moving the printer

CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.

CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage:

Turn the printer off using the power switch, and then unplug the power cord from the wall outlet.

Disconnect all cords and cables from the printer before moving it.

Lift the printer off of the optional drawer and set it aside instead of trying to lift the drawer and printer at the same time.

Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.

Warning—Potential Damage: Damage to the printer caused by improper moving is not covered by the printer warranty.

Maintaining the printer

250

Moving the printer to another location

The printer and options can be safely moved to another location by following these precautions:

Any cart used to move the printer must have a surface able to support the full footprint of the printer. Any cart used to move the options must have a surface able to support the dimensions of the options.

Keep the printer in an upright position.

Avoid severe jarring movements.

Setting the printer up in a new location

Allow the following recommended amount of space around the printer:

 

 

3

 

 

2

 

 

1

1

Right Side

20 cm (8 in.)

2

Left Side

31 cm (12 in.)

3

Front

51 cm (20 in.)

4

Rear

20 cm (8 in.)

5

Top

31 cm (12 in.)

5

5

 

4

4

3

2

1

Shipping the printer

When shipping the printer, use the original packaging or call the place of purchase for a relocation kit.

Administrative support

251

Administrativesupport

Finding advanced networking and administrator information

This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on theSoftware and Documentation CD or theEmbedded Web Server Administrator's Guide on the Lexmark Web site athttp://support.lexmark.com.

Using the Embedded Web Server

If the printer is installed on a network, the Embedded Web Server is available for a range of functions including:

Viewing a virtual display of the printer control panel

Checking the status of the printer supplies

Configuring printer settings

Configuring network settings

Viewing reports

To access the Embedded Web Server, type the printer IP address into the address field of your Web browser.

Notes:

If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

For more information, see the Networking Guide on theSoftware and Documentation CD and theEmbedded Web Server Administrator's Guide on the Lexmark Web site atwww.lexmark.com.

Checking the device status

Using the Embedded Web Server, you can view paper tray settings, the level of toner in the print cartridge, the percentage of life remaining in the maintenance kit, and capacity measurements of certain printer parts. To view the device status:

1 Type the printer IP address in the address field of your Web browser.

Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

2 Click Device Status.

Setting up e mail alerts

You can have the printer send you an e mail when the supplies are getting low or when the paper needs to be changed, added, or unjammed.

Administrative support

252

To set up e mail alerts:

1 Type the printer IP address into the address field of your Web browser.

Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

2Click Settings.

3Under Other Settings, click E mail Alert Setup.

4Select the items for notification, and type in the e mail addresses.

5Click Submit.

Note: See your system support person to set up the e mail server.

Viewing reports

You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of the printer, the network, and supplies.

To view reports from a network printer:

1 Type the printer IP address into the address field of your Web browser.

Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

2 ClickReports, and then click the type of report you want to view.

Adjusting the brightness of the display

If you are having trouble reading your display, the LCD brightness can be adjusted through the Settings menu.

1Make sure the printer is on and Ready appears.

2On the home screen, touch .

3Touch Settings.

4Touch General Settings.

5Touch the down arrow until Screen Brightness appears.

6Touch the arrows to increase or decrease the brightness.

Brightness settings can be adjusted from 20–100(100 is the factory default setting).

7Touch Submit.

8Touch .

Administrative support

253

Adjusting Power Saver

Available settings range from 1–240minutes. The factory default is 30 minutes.

To increase or decrease the number of minutes before the printer enters Power Saver mode, do one of the following:

Using the Embedded Web Server

1 Type the printer IP address into the address field of your Web browser.

Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP address in the TCP/IP section.

2Click Settings, and then clickGeneral Settings.

3Click Timeouts.

4In the Power Saver box, increase or decrease the number of minutes you want the printer to wait before it enters Power Saver mode.

5Click Submit.

Using the printer control panel

1Make sure the printer is on and Ready appears.

2On the home screen, touch .

3Touch Settings.

4Touch General Settings.

5Touch the down arrow until Timeouts appears.

6Touch Timeouts.

7Touch the left or right arrow next to Power Saver Mode to decrease or increase the time the printer waits before entering Power Saver mode.

The settings available range from 1–240minutes.

8Touch Submit.

9Touch .

Restoring the factory default settings

If you want to retain a list of the current menu settings for reference, then print a menu settings page before you restore the factory default settings. For more information, see “Printing a menu settings page” on page 39.

Warning—Potential Damage: Restoring factory defaults returns most printer settings to the original factory default setting. Exceptions include the display language, custom sizes and messages, and Network/Port menu settings. All downloads stored in RAM are deleted. Downloads stored in flash memory or on a printer hard disk are not affected.

1Make sure the printer is on and Ready appears.

2On the home screen, touch .

3Touch Settings.

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254

4Touch General Settings.

5Touch the down arrow until Factory Defaults appears.

6Touch the left or right arrow until Restore Now appears.

7Touch Submit.

8Touch .

Troubleshooting

255

Troubleshooting

Solving basic printer problems

If there are basic printer problems, or the printer is unresponsive, make sure:

The power cord is plugged into the printer and a properly grounded electrical outlet.

The electrical outlet is not turned off by any switch or breaker.

The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.

Other electronic equipment plugged into the outlet is working.

The printer is turned on. Check the printer power switch.

The printer cable is securely attached to the printer and the host computer, print server, option, or other network device.

All options are properly installed.

The printer driver settings are correct.

Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the printer back on. This often fixes the problem.

Printer control panel display is blank or displays only diamonds

The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer on.

If Ready does not appear, then turn the printer off and contact Customer Support.

Solving printing problems

Multiple language PDFs do not print

The documents contain unavailable fonts.

1Open the document you want to print in Adobe Acrobat.

2Click the printer icon. The Print dialog appears.

3Select Print as image.

4Click OK.

Error message about reading USB drive appears

Make sure the USB drive is supported. For information regarding tested and approved USB flash memory devices, visit the Lexmark Web site at www.lexmark.com.

Troubleshooting

256

Jobs do not print

These are possible solutions. Try one or more of the following:

MAKE SURE THE PRINTER IS READY TO PRINT

Make sure Ready orPower Saver appears on the display before sending a job to print.

CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL

Remove the stack of paper from the standard exit bin.

CHECK TO SEE IF THE PAPER TRAY IS EMPTY

Load paper in the tray.

MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED

Verify that you are using the correct printer software.

If you are using a USB port, make sure you are running a supported operating system and using compatible printer software.

MAKE SURE THE INTERNAL PRINT SERVER IS INSTALLED PROPERLY AND WORKING

Make sure the internal print server is properly installed and that the printer is connected to the network.

Print a network setup page and check that the status shows Connected. If the status isNot Connected, check the network cables, and then try printing the network setup page again. Contact your system support person to make sure the network is functioning correctly.

Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com.

MAKE SURE YOU ARE USING A RECOMMENDEDUSB, SERIAL, ORETHERNET CABLE

For more information, visit the Lexmark Web site at www.lexmark.com.

MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED

Check the cable connections to the printer and print server to make sure they are secure. For more information, see the setup documentation that came with the printer.

Confidential and other held jobs do not print

These are possible solutions. Try one or more of the following:

PARTIAL JOB, NO JOB, OR BLANK PAGES PRINT

The print job may contain a formatting error or invalid data.

Delete the print job, and then print it again.

For PDF documents, recreate the PDF and then print it again.

Troubleshooting

257

MAKE SURE THE PRINTER HAS SUFFICIENT MEMORY

Free up additional printer memory by scrolling through the list of held jobs and deleting some of them.

Job takes longer than expected to print

These are possible solutions. Try one or more of the following:

REDUCE THE COMPLEXITY OF THE PRINT JOB

Eliminate the number and size of fonts, the number and complexity of images, and the number of pages in the job.

CHANGE THEPAGEPROTECT SETTING TOOFF

1Make sure the printer is on and Ready appears.

2On the home screen, touch .

3Touch Settings.

4Touch General Settings.

5Touch the down arrow until Print Recovery appears.

6Touch Print Recovery.

7Touch the right arrow next to Page Protect untilOff appears.

8Touch Submit.

9Touch .

Job prints from the wrong tray or on the wrong paper

CHECK THE PAPER TYPE SETTING

Make sure the paper type setting matches the paper loaded in the tray:

1From the printer control panel, check the Paper Type setting from the Paper menu.

2Before sending the job to print, specify the correct type setting:

For Windows users, specify the type from Print Properties.

For Macintosh users, specify the type from the Print dialog.

Incorrect characters print

MAKE SURE THE PRINTER IS NOT INHEXTRACE MODE

If Ready Hex appears on the display, then you must exit Hex Trace mode before you can print your job. Turn the printer off and back on to exit Hex Trace mode.

Troubleshooting

258

Tray linking does not work

These are possible solutions. Try one or more of the following:

LOAD THE SAME SIZE AND TYPE OF PAPER

Load the same size and type of paper in each tray to be linked.

Move the paper guides to the correct positions for the paper size loaded in each tray.

USE THE SAMEPAPERSIZE ANDPAPERTYPE SETTINGS

Print a menu settings page and compare the settings for each tray.

If necessary, adjust the settings from the Paper Size/Type menu.

Note: The multipurpose feeder does not automatically sense the paper size. You must set the size from the Paper Size/Type menu.

Large jobs do not collate

These are possible solutions. Try one or more of the following:

MAKE SURECOLLATE IS SET TOON

From the Finishing menu or Print Properties, set Collate to On.

Note: Setting Collate to Off in the software overrides the setting in the Finishing menu.

REDUCE THE COMPLEXITY OF THE PRINT JOB

Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job.

MAKE SURE THE PRINTER HAS ENOUGH MEMORY

Add printer memory or an optional hard disk.

Unexpected page breaks occur

INCREASE THEPRINTTIMEOUT VALUE

1Make sure the printer is on and Ready appears.

2On the home screen, touch .

3Touch Settings.

4Touch General Settings.

5Touch the down arrow until Timeouts appears.

6Touch Timeouts.

7Touch the left or right arrow next to Print Timeout until the desired value appears.

Troubleshooting

259

8Touch Submit.

9Touch .

Solving copy problems

Copier does not respond

These are possible solutions. Try one or more of the following:

CHECK THE DISPLAY FOR ERROR MESSAGES

Clear any error messages.

CHECK THE POWER

Make sure the printer is plugged in, the power is on, and Ready appears.

Scanner unit does not close

Make sure there are no obstructions:

1Lift the scanner unit.

2Remove any obstruction keeping the scanner unit open.

3Lower the scanner unit.

Troubleshooting

260

Poor copy quality

These are some examples of poor copy quality:

Blank pages

Checkerboard pattern

Distorted graphics or pictures

Missing characters

Faded print

Dark print

Skewed lines

Smudges

Streaks

Unexpected characters

White lines in print

These are possible solutions. Try one or more of the following:

CHECK THE DISPLAY FOR ERROR MESSAGES

Clear any error messages.

THE TONER MAY BE LOW

When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge.

THE SCANNER GLASS MAY BE DIRTY

Clean the scanner glass with a clean, lint free cloth dampened with water. For more information, see “Cleaning the scanner glass” on page 242.

THE COPY IS TOO LIGHT OR TOO DARK

Adjust the density of the copy.

CHECK THE QUALITY OF THE ORIGINAL DOCUMENT

Make sure the quality of the original document is satisfactory.

CHECK THE DOCUMENT PLACEMENT

Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.

UNWANTED TONER IS IN THE BACKGROUND

Increase the background removal setting.

Adjust the darkness to a lighter setting.