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Understanding printer menus

221

 

 

 

 

 

 

Menu item

 

Description

 

 

 

 

 

 

Backgrounds

 

Specifies whether to print backgrounds on HTML documents

 

Do Not Print

 

Note: Print is the factory default setting.

 

Print

 

 

 

Image menu

 

 

 

 

 

 

 

 

 

 

 

Menu item

Description

 

 

 

 

 

Auto Fit

Selects the optimal paper size, scaling, and orientation

 

On

Notes:

 

Off

 

 

On is the factory default setting.

 

 

 

 

 

 

The On setting overrides scaling and orientation settings for some images.

 

 

 

 

 

Invert

Inverts bi tonal monochrome images

 

On

Notes:

 

Off

 

 

Off is the factory default setting.

 

 

 

 

 

 

The font size can be increased in 1 point increments.

 

 

 

This setting does not apply to GIF or JPEG images.

 

 

 

 

 

Scaling

Scales the image to fit the selected paper size

 

Anchor Top Left

Notes:

 

Best Fit

 

 

Best Fit is the factory default setting.

 

Anchor Center

 

 

 

When Auto Fit is set to On, Scaling is automatically set to Best Fit.

 

Fit Height/Width

 

 

Fit Height

 

 

 

 

Fit Width

 

 

 

 

 

 

 

 

Orientation

Sets the image orientation

 

Portrait

Note: Portrait is the factory default setting.

 

Landscape

 

 

 

 

Rev Portrait

 

 

 

 

Rev Landscape

 

 

 

 

 

 

 

XPS menu

 

 

 

 

 

 

 

 

 

Menu item

 

 

Description

 

 

 

 

 

 

Print Error Pages

 

 

Prints a page containing information on errors, including XML markup errors

 

Off

 

 

Note: Off is the factory default setting.

 

On

 

 

 

 

 

 

 

 

Understanding printer menus

222

Help menu

The Help menu consists of Help pages that are stored in the printer as PDFs. They contain reference information about using the printer and performing tasks. You may select to print each one individually, or select Print all guides to print all of them at one time.

English, French, German, and Spanish translations are stored in the printer. Other translations are available on the

Software and Documentation CD.

 

Menu item

Description

 

 

 

 

Print all guides

Prints all the guides

 

 

 

 

Copy guide

Provides information about making copies and changing settings

 

 

 

 

E mail guide

Provides information about sending e mails using addresses, shortcut numbers,

 

 

or the address book, and changing settings

 

 

 

 

Fax guide

Provides information about sending faxes using fax numbers, shortcut numbers,

 

 

or the address book, and changing settings

 

 

 

 

FTP guide

Provides information about scanning documents directly to an FTP server using an

 

 

FTP address, shortcut numbers, or the address book, and changing settings

 

 

 

 

Information guide

Provides help in locating additional information

 

 

 

 

Print defects guide

Provides help in resolving repeating defects in copies or prints

 

 

 

 

Supplies guide

Provides part numbers for ordering supplies

 

 

 

Understanding printer messages

223

Understandingprintermessages

List of status and error messages

Answering

The printer is answering a fax call. Wait for the message to clear.

Busy

Wait for the message to clear.

Call complete

A fax call is completed. Wait for the message to clear.

Change <src> to <x>

<src> is a tray or feeder, and <x> is a paper size or type.

You can change the current paper source for the remainder of the print job. The formatted page will print on the paper loaded in the selected tray. This may cause clipping of text or images. Try one or more of the following:

Select the paper tray with the correct paper size or type.

Touch Use current [src] to ignore the message and print from the tray selected for the print job.

Touch Continue to continue the job if the correct size and type are loaded in the tray, and this size and type are specified in the printer control panel Paper menu.

Note: If you touch Continue when there is no paper in the tray, the job is not continued.

TouchCancel job to cancel the current job.

Check tray <x> connection

Try one or more of the following:

Turn the printer off and then back on. If the error occurs a second time:

1 Turn the printer off.

2 Unplug the power cord from the wall outlet.

3 Remove the tray.

4 Reattach the tray.

5 Connect the power cord to a properly grounded outlet.

6 Restart the printer.

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If the error occurs again:

1Turn the printer off.

2Unplug the power cord from the wall outlet.

3Remove the tray.

4Contact Customer Support.

Touch Continue to clear the message and print without using the tray.

Close door or insert cartridge

The cartridge is missing or not installed correctly. Insert the cartridge and close all doors and covers.

Close finisher side door

Close the side door on the finisher.

Connect <x>bps

The fax is connected. Wait for the message to clear.

Note: <x> is the baud rate per second.

Dialing

A fax number is dialed. If the number is too long to fit on the screen, only the word Dialing appears. Wait for the message to clear.

Disk corrupted

The printer attempted a hard disk recovery on a corrupted hard disk, and the hard disk cannot be repaired. The hard disk must be reformatted.

Touch Reformat disk to reformat the hard disk and clear the message.

Note: Reformatting the disk deletes all the files currently stored on the disk.

Disk Full Scan Job Canceled

The scan job canceled or stopped due to insufficient printer hard disk space.

Touch Continue to clear the message.

Fax failed

The fax failed to be sent. Wait for the message to clear.

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Fax memory full

There is not enough memory to send the fax job.

Touch Continue to clear the message.

Fax partition inoperative. Contact system administrator.

The fax partition appears to be corrupted. Try one or more of the following:

Touch Continue to clear the message.

Turn the printer off and then back on to reset the printer. If the message appears again, then contact your system support person.

Fax server 'To Format' not set up. Contact system administrator.

The printer is in Fax Server mode, but the Fax Server setup has not been completed.

Try one or more of the following:

Touch Continue to clear the message.

Complete the Fax Server setup. If the message appears again, contact your system support person.

Fax Station Name not set up

The Fax Station Name has not been entered. Sending and receiving faxes is disabled until fax is configured properly. Try one or more of the following:

Touch Continue to clear the message.

Complete the Analog Fax Setup. If the message appears again, contact your system support person.

Fax Station Number not set up

The Fax Station Number has not been entered. Sending and receiving faxes is disabled until fax is configured properly. Try one or more of the following:

Touch Continue to clear the message.

Complete the Analog Fax Setup. If the message appears again, contact your system support person.

Flushing buffer

Wait for the message to clear.

Insert staple cartridge

Try one or more of the following:

Insert a staple cartridge to clear the message.

Touch Continue to clear the message and print without using the staple feature.

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Insert Tray <x>

Insert the specified tray into the printer.

Install bin <x>

Try one or more of the following:

Install the specified bin:

1 Turn the printer off.

2 Unplug the power cord from the wall outlet.

3 Install the specified bin.

4 Connect the power cord to a properly grounded outlet.

5 Restart the printer.

Cancel the current job.

Install envelope feeder

Try one or more of the following:

Install the envelope feeder:

1 Turn the printer off.

2 Unplug the power cord from the wall outlet.

3 Install the envelope feeder.

4 Connect the power cord to a properly grounded outlet.

5 Restart the printer.

Cancel the current job.

Install Tray <x>

Try one or more of the following:

Install the specified tray:

1 Turn the printer off.

2 Unplug the power cord from the wall outlet.

3 Install the specified tray.

4 Connect the power cord to a properly grounded outlet.

5 Restart the printer.

Cancel the current job.

Invalid PIN

Enter a valid PIN.

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Job stored for delayed transmission

The scanning completed for a delayed send fax job. Wait for the message to clear.

Line busy

A fax number is dialed, but the fax line is busy. Wait for the message to clear.

Load <src> with <x>

<src> is a tray or feeder, and <x> is a paper type or size. Try one or more of the following:

Load the specified paper in the tray.

Touch Continue to clear the message and continue printing.

If the printer finds a tray that has the correct paper type and size, it feeds from that tray. If the printer cannot find a tray with the correct paper type and size, it prints from the default source.

Cancel the current job.

Load manual feeder with <x>

<x> is a paper type or size.

Try one or more of the following:

Load the specified paper in the multipurpose feeder.

Touch Continue to clear the message and continue printing.

If the printer finds a tray that has the correct paper type and size, then it feeds from that tray. If the printer cannot find a tray with the correct paper type and size, then it prints from the default source.

Cancel the current job.

Load staples

Try one or more of the following:

Replace the specified staple cartridge in the finisher.

Touch Continue to clear the message and continue printing.

Touch Cancel job to cancel the print job.

Memory full, cannot print faxes

There is not enough memory to print the fax job.

Touch Continue to clear the message without printing. Held faxes will attempt to print after the printer has been restarted.

Network/Network <x>

The printer is connected to the network.

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Network indicates that the printer is using the standard network port built into the printer system board.Network <x> indicates that an internal print server is installed inside the printer or that the printer is connected to an external print server.

No analog phone line connected to modem, fax is disabled.

The printer is not detecting an analog phone line, so the fax is disabled. Connect the printer to an analog phone line.

No answer

A fax number is dialed, but no connection is made. Wait for the message to clear.

No dial tone

The printer does not have a dial tone. Wait for the message to clear.

Queued for sending

The scanning process of a fax job completed, but the job is not sent yet because another fax job is being sent or received. Wait for the message to clear.

Ready

The printer is ready to receive print jobs.

Reattach bin <x>

Try one or more of the following:

Turn the printer off and then back on. If the error occurs a second time:

1 Turn the printer off.

2 Unplug the power cord from the wall outlet.

3 Remove the specified bin.

4 Reattach the bin.

5 Connect the power cord to a properly grounded outlet.

6 Restart the printer. If the error occurs again:

1 Turn the printer off.

2 Unplug the power cord from the wall outlet.

3 Remove the specified bin.

4 Contact Customer Support.

Touch Continue to clear the message and print without using the specified bin.

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Reattach bin <x> – <y>

Try one or more of the following:

Turn the printer off and then back on. If the error occurs a second time:

1 Turn the printer off.

2 Unplug the power cord from the wall outlet.

3 Remove the specified bins.

4 Reattach the bins.

5 Connect the power cord to a properly grounded outlet.

6 Restart the printer. If the error occurs again:

1 Turn the printer off.

2 Unplug the power cord from the wall outlet.

3 Remove the specified bins.

4 Contact Customer Support.

Touch Continue to clear the message and print without using the specified bins.

Reattach envelope feeder

Try one or more of the following:

Turn the printer off and then back on. If the error occurs a second time:

1 Turn the printer off.

2 Unplug the power cord from the wall outlet.

3 Remove the envelope feeder.

4 Reattach the envelope feeder.

5 Connect the power cord to a properly grounded outlet.

6 Restart the printer. If the error occurs again:

1 Turn the printer off.

2 Unplug the power cord from the wall outlet.

3 Remove the envelope feeder.

4 Contact Customer Support.

Touch Continue to clear the message and print without using the envelope feeder.

Receive complete

The printer has received an entire fax job. Wait for the message to clear.

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Receiving page <n>

The printer receives page <n> of the fax job, where <n> is the number of the page received. Wait for the message to clear.

Remove packaging material, check <x>

Remove any remaining packaging material from the specified location.

Remove paper from <linked bin set name>

Remove the paper from the specified bin. The printer automatically senses paper removal and resumes printing. If removing the paper does not clear the message, then touch Continue.

Remove paper from all bins

Remove the paper from all of the bins. The printer automatically senses paper removal and resumes printing. If removing the paper does not clear the message, then touch Continue.

Remove paper from bin <x>

Remove the paper from the specified bin. The printer automatically senses paper removal and resumes printing. If removing the paper does not clear the message, then touch Continue.

Remove paper from standard output bin

Remove the stack of paper from the standard exit bin.

Replace <x> if restarting job.

One or more messages which interrupted a scan job are now cleared. Replace the original documents in the scanner to restart the scan job. <x> is a page of the scan job.

Try one or more of the following:

Touch Cancel Job if a scan job is processing when the message appears. This cancels the job and clears the message.

Touch Scan from Automatic Document Feeder if the page jam recovery is active. Scanning resumes from the ADF immediately after the last successfully scanned page.

Touch Scan from flatbed if page jam recovery is active. Scanning resumes from the scanner glass immediately after the last successfully scanned page.

Touch Finish job without further scanning if page jam recovery is active. The job ends at the last successfully scanned page, but the job is not canceled. Successfully scanned pages go to their destination: copy, fax,e-mail,or FTP.

Touch Restart job if job recovery is active. The message clears. A new scan job containing the same parameters as the previous job starts.

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Replace wiper

Replace the fuser wiper, or try one or more of the following:

Touch Continue to clear the message and continue printing.

Touch Ignore to clear the message, but at the nextpower-on,the message appears again.

Restore Held Jobs?

Try one or more of the following:

Touch Continue to restore all held jobs stored on the printer hard disk.

Touch Do not restore if you do not want any print jobs to be restored.

Scan Document Too Long

The scan job exceeds the maximum number of pages. Touch Cancel Job to clear the message.

Scanner ADF Cover Open

The ADF cover is open. The message clears when the cover is closed.

Scanner Jam Access Cover Open

Close the bottom ADF door to clear the message.

Securely clearing disk space

The printer hard disk wiping process needs to recover. The message clears when all blocks are cleared.

Sending page <n>

The printer sends page <n> of the fax job, where <n> is the number of the page sent. Wait for the message to clear.

Serial <x>

The printer is using a serial cable connection. The serial port is the active communication link.

Set clock

The clock is not set. This message appears if no other fax status message appears. It remains until the clock is set.

SMTP server not set up. Contact system administrator.

An error occurred on the SMTP server, or the SMTP server is not configured properly. Touch Continue to clear the message. If the message appears again, contact your system support person.

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Some held jobs were not restored

Touch Continue to delete the specified job.

Note: Some held jobs are not restored. They stay on the hard disk and are inaccessible.

System busy, preparing resources for job.

Not all resources needed for the job are available. Wait for the message to clear.

System busy, preparing resources for job. Deleting held job(s).

Not all resources needed for the job are available. Some held jobs are deleted to free system memory. Wait for the message to clear.

Unsupported disk

An unsupported printer hard disk has been installed. Remove the unsupported device, and then install a supported one.

Unsupported USB device, please remove

Remove the unrecognized USB device.

Unsupported USB hub, please remove

Remove the unrecognized USB hub.

USB/USB <x>

The printer is using a USB cable connection. The USB port is the active communication link.

Waiting for redial

The printer is waiting to redial the fax number. Wait for the message to clear.

30 Invalid refill, change cartridge

Remove the print cartridge, and then install a supported one.

31 Replace defective cartridge

Remove the defective print cartridge, and then install a new one.

32 Cartridge part number unsupported by device

Remove the print cartridge, and then install a supported one.

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34 Short paper

Try one or more of the following:

Load the appropriate paper or other specialty media in the proper tray.

Touch Continue to clear the message and print the job using a different paper tray.

Check tray length and width guides and make sure the paper is properly loaded in the tray.

Check the Print Properties or Print dialog settings to make sure the print job is requesting the correct paper size and type.

Check that the paper size is correctly set. For example, if the MP Feeder Size is set to Universal, make sure the paper is large enough for the data being printed.

Cancel the current print job.

35 Insufficient memory to support Resource Save feature

Try one or more of the following:

Touch Continue to disable Resource Save and continue printing.

To enable Resource Save after receiving this message, make sure the link buffers are set to Auto, and then exit the menus to activate the link buffer changes. When Ready appears, enable Resource Save.

Install additional memory.

37 Insufficient memory to collate job

Try one or more of the following:

Touch Continue to print the portion of the job already stored and begin collating the rest of the print job.

Cancel the current print job.

37 Insufficient memory for Flash Memory Defragment operation

Try one or more of the following:

Touch Continue to stop the defragment operation and continue printing.

Delete fonts, macros, and other data in printer memory.

Install additional printer memory.

37 Insufficient memory, some Held Jobs were deleted

The printer deleted some held jobs in order to process current jobs.

Touch Continue to clear the message.

37 Insufficient memory, some held jobs will not be restored

The printer was unable to restore some or all of the confidential or held jobs on the printer hard disk.

Touch Continue to clear the message.

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38 Memory full

Try one or more of the following:

Touch Continue to clear the message.

Cancel the current print job.

Install additional printer memory.

39 Complex page, some data may not have printed

Try one or more of the following:

Touch Continue to clear the message and continue printing.

Cancel the current print job.

Install additional printer memory.

42.xy Cartridge region mismatch

Install a print cartridge that matches the region number of the printer. x indicates the value of the printer region. y indicates the value of the cartridge region. x and y can have the following values:

1

US

 

 

2

Europe, the Middle East, and Africa

 

 

3

Asia

 

 

4

Latin America

 

 

9

Invalid region

 

 

50 PPDS font error

Try one or more of the following:

Touch Continue to clear the message and continue printing.

The printer cannot find a requested font. From the PPDS menu, select Best Fit, and then selectOn. The printer will find a similar font and reformat the affected text.

Cancel the current print job.

51 Defective flash detected

Try one or more of the following:

Touch Continue to clear the message and continue printing.

Cancel the current print job.

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52 Not enough free space in flash memory for resources

Try one or more of the following:

Touch Continue to clear the message and continue printing.

Downloaded fonts and macros not previously stored in flash memory are deleted.

Delete fonts, macros, and other data stored in flash memory.

Upgrade to a larger capacity flash memory card.

53 Unformatted flash detected

Try one or more of the following:

Touch Continue to stop the defragment operation and continue printing.

Format the flash memory. If the error message remains, the flash memory may be defective and require replacing.

54 Network <x> software error

<x> is the number of the network connection.

Try one or more of the following:

Touch Continue to continue printing.

Turn the printer off and then back on to reset the printer.

Upgrade (flash) the network firmware in the printer or print server.

54 Serial option <x> error

<x> is the number of the serial option.

Try one or more of the following:

Check that the serial cable is connected correctly and is the proper one for the serial port.

Check that the serial interface parameters (protocol, baud, parity, and data bits) are set correctly on the printer and host computer.

Touch Continue to continue printing.

Turn the printer power off and then back on to reset the printer.

54 Standard network software error

Try one or more of the following:

Touch Continue to continue printing.

Turn the printer off and then back on to reset the printer.

Upgrade (flash) the network firmware in the printer or print server.

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55 Unsupported option in slot <x>

<x> is a slot on the printer system board. Try one or more of the following:

1Turn the printer power off.

2Unplug the power cord from the wall outlet.

3Remove the unsupported option card from the printer system board.

4Connect the power cord to a properly grounded outlet.

5Turn the printer power back on.

56 Parallel port <x> disabled

<x> is the number of the parallel port. Try one or more of the following:

Touch Continue to clear the message.

The printer discards any data received through the parallel port.

Make sure the Parallel Buffer menu item is not set to Disabled.

56 Serial port <x> disabled

<x> is the number of the serial port. Try one or more of the following:

Touch Continue to clear the message.

The printer discards any data received through the serial port.

Make sure the Serial Buffer menu item is not set to Disabled.

56 Standard parallel port disabled

Try one or more of the following:

Touch Continue to clear the message.

The printer discards any data received through the parallel port.

Make sure the Parallel Buffer menu item is not set to Disabled.

56 Standard USB port disabled

Try one or more of the following:

Touch Continue to clear the message.

The printer discards any data received through the USB port.

Make sure the USB Buffer menu item is not set to Disabled.

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56 USB port <x> disabled

<x> is the number of the USB port. Try one or more of the following:

Touch Continue to clear the message.

The printer discards any data received through the USB port.

Make sure the USB Buffer menu item is not set to Disabled.

57 Configuration change, held jobs were not restored

Since the time the jobs were stored on the printer hard disk something has changed in the printer to invalidate the held jobs. Possible changes include:

The printer firmware has been updated.

Paper input, output, or duplex options needed for the print job were removed.

The print job was created using data from a device in the USB port and the device is no longer in the port.

The printer hard disk contains jobs that were stored while installed in a different printer model.

Touch Continue to clear the message.

58 Too many bins attached

1Turn the printer power off.

2Unplug the power cord from the wall outlet.

3Remove the additional bins.

4Connect the power cord to a properly grounded outlet.

5Turn the printer power back on.

58 Too many disks installed

1Turn the printer off.

2Unplug the power cord from the wall outlet.

3Remove the extra disks.

4Connect the power cord to a properly grounded outlet.

5Turn the printer back on.

58 Too many flash options installed

1Turn the printer off.

2Unplug the power cord from the wall outlet.

3Remove the excess flash memory.

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4Connect the power cord to a properly grounded outlet.

5Turn the printer back on.

58 Too many trays attached

1Turn the printer off.

2Unplug the power cord from the wall outlet.

3Remove the additional trays.

4Connect the power cord to a properly grounded outlet.

5Turn the printer back on.

59 Incompatible envelope feeder

Try one or more of the following:

Remove the envelope feeder.

Touch Continue to clear the message and continue printing without using the envelope feeder.

59 Incompatible output bin <x>

Try one or more of the following:

Remove the specified output bin.

Touch Continue to clear the message and continue printing without using the specified output bin.

59 Incompatible tray <x>

Try one or more of the following:

Remove the specified tray.

Touch Continue to clear the message and continue printing without using the specified tray.

61 Remove defective disk

Try one or more of the following:

Touch Continue to clear the message and continue printing.

Install a different printer hard disk before performing any operations that require a printer hard disk.

62 Disk full

Try one or more of the following:

Touch Continue to clear the message and continue processing.

Delete fonts, macros, and other data stored on the printer hard disk.

Install a larger printer hard disk.

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63 Unformatted disk

Try one or more of the following:

Touch Continue to clear the message and continue printing.

Format the printer hard disk.

If the error message remains, the hard disk may be defective and require replacing.

80 Routine maintenance needed

The printer needs to have routine maintenance done. Order a maintenance kit, which contains all the items necessary to replace the pick rollers, the charge roll, the transfer roller, and the fuser.

88 Cartridge low

The toner is low. Replace the print cartridge, and then touch Continue to clear the message and continue printing.

88.yy Cartridge nearly low

The toner is low. Replace the print cartridge, and then touch Continue to clear the message and continue printing.

88.yy Replace cartridge

The print cartridge is empty.

1Replace the print cartridge.

2Touch Continue to clear the message.

200–282.yypaper jam

1Clear the paper path.

2Touch Continue to continue printing.

283 Staple jam

1Clear the jam from the specified stapler area(s).

2Touch Continue to continue printing.

290 294.yy scanner jam

Clear all original documents from the scanner.

293 Replace all originals if restarting job.

The scanner was instructed to scan using the ADF but there is no paper in the ADF. Load paper in the ADF.

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Try one or more of the following:

Touch Continue if no scan job is active when the attendance message appears. This clears the message.

Touch Cancel Job if a scan job is processing when the attendance message appears. This cancels the job and clears the message.

Touch Scan from Automatic Document Feeder if the page jam recovery is active. Scanning resumes from the ADF immediately after the last successfully scanned page.

Touch Scan from flatbed if page jam recovery is active. Scanning resumes from the flatbed immediately after the last successfully scanned page.

Touch Finish job without further scanning if page jam recovery is active. The job ends at the last successfully scanned page, but the job is not canceled. Successfully scanned pages go to their destination: copy, fax,e-mail,or FTP.

Touch Restart job if job recovery is active and you are able to restart the job. The message clears. A new scan job containing the same parameters as the previous job starts.

293.02 Flatbed Cover Open

Close the scanner cover.

840.01 Scanner Disabled

This message indicates that the scanner has been disabled by the system support person.

841 846 Scanner Service Error

1Turn the printer off.

2Unplug the power cord from the wall outlet.

3Check all cable connections.

4Connect the power cord to a properly grounded outlet.

5Turn the printer back on.

If the service message appears again, then contact Customer Support, and report the message.

900–999Service <message>

1Turn the printer off.

2Unplug the power cord from the wall outlet.

3Check all cable connections.

4Connect the power cord to a properly grounded outlet.

5Turn the printer back on.

If the service message appears again, contact Customer Support, and report the message.