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Chapter 7. Using the Setup Utility program

The Setup Utility program is used to view and change the configuration settings of your computer, regardless of which operating system you are using. However, the operating system settings might override any similar settings in the Setup Utility program.

Starting the Setup Utility program

To start the Setup Utility program, do the following:

1.Make sure your computer is turned off.

2.Repeatedly press and release the F1 key when turning on the computer. When you hear multiple beeps or see a logo screen, release the F1 key.

Note: If aPower-OnPassword or an Administrator Password has been set, the Setup Utility program menu will not be displayed until you type the correct password. For more information, see“Using passwords” on page 87.

When the POST detects that the hard disk drive has been removed from your computer or the memory module size has decreased, an error message will be displayed when you start the computer and you will be prompted to do one of the following:

Press F1 to enter the Setup Utility program.

Note: After you enter the Setup Utility program, press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm the exit. The error message will not be displayed again.

Press F2 to bypass the error message and log in to the operating system.

Note: You have to enable the configuration change detection feature for the POST to detect the removal of the hard disk drive. To enable the configuration change detection feature, do the following:

1.Start the Setup Utility program.

2.From the Setup Utility program main menu, select Security Configuration Change Detection, and press Enter.

3.Select Enabled and press Enter.

4.Press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm the exit.

Viewing and changing settings

The Setup Utility program menu lists various items about the system configuration. To view or change settings, start the Setup Utility program. See “Starting the Setup Utility program” on page 87. Then, follow the instructions on the screen.

You can use either the keyboard or the mouse to navigate through BIOS menu choices. The keys used to perform various tasks are displayed at the bottom of each screen.

Using passwords

By using the Setup Utility program, you can set passwords to prevent unauthorized access to your computer and data. The following types of passwords are available:

Power-OnPassword

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Administrator Password

Hard Disk Password

You do not have to set any passwords to use your computer. However, using passwords improves computing security. If you decide to set any passwords, read the following sections.

Password considerations

A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised. To set a strong password, use the following guidelines:

Have at least eight characters in length

Contain at least one alphabetic character and one numeric character

Setup Utility program and hard disk drive passwords are not case sensitive

Not be your name or your user name

Not be a common word or a common name

Be significantly different from your previous passwords

Power-OnPassword

When a Power-OnPassword is set, you are prompted to type a valid password each time the computer is turned on. The computer cannot be used until the valid password is typed in.

Administrator Password

Setting an Administrator Password deters unauthorized users from changing configuration settings. If you are responsible for maintaining the configuration settings of several computers, you might want to set an Administrator Password.

When an Administrator Password is set, you are prompted to type a valid password each time you try to access the Setup Utility program. The Setup Utility program cannot be accessed until a valid password is typed in.

If both the Power-OnPassword and Administrator Password are set, you can type either password. However, you must use your Administrator Password to change any configuration settings.

Hard Disk Password

Setting a Hard Disk Password prevents unauthorized access to the data on the hard disk drive. When a Hard Disk Password is set, you are prompted to type a valid password each time you try to access the hard disk drive.

Notes:

After you set a Hard Disk Password, your data on the hard disk drive is protected even if the hard disk drive is removed from one computer and installed in another.

If the Hard Disk Password is forgotten, there is no way to reset the password or recover data from the hard disk drive.

Setting, changing, and deleting a password

To set, change, or delete a password, do the following:

1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 87.

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2.From the Setup Utility program main menu, select Security.

3.Depending on the password type, select SetPower-OnPassword, Set Administrator Password, or Hard Disk Password.

4.Follow the instructions on the right side of the screen to set, change, or delete a password.

Note: A password can be any combination of up to 64 alphabetic and numeric characters. For more information, see“Password considerations” on page 88.

Erasing lost or forgotten passwords (clearing CMOS)

This section provides instructions on how to erase lost or forgotten passwords, such as a user password.

To erase a lost or forgotten password, do the following:

1.Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer.

2.Remove the computer cover. See “Removing the computer cover” on page 33.

3.Locate the Clear CMOS /Recovery jumper on the system board. See “Locating parts on the system board” on page 12.

4.Move the jumper from the standard position (pin 1 and pin 2) to the maintenance position (pin 2 and pin 3).

5.Reinstall the computer cover and connect the power cord. See “Completing the parts replacement” on page 75.

6.Turn on the computer and leave it on for approximately 10 seconds. Then, turn off the computer by holding the power switch for approximately five seconds.

7.Repeat step 1 through step 2.

8.Move the Clear CMOS /Recovery jumper back to the standard position (pin 1 and pin 2).

9.Reinstall the computer cover and connect the power cord. See “Completing the parts replacement” on page 75.

Enabling or disabling a device

This section provides information on how to enable or disable user access to the following devices:

USB Setup

Use this option to enable or disable a USB connector. When a USB connector is

 

disabled, the device connected to the USB connector cannot be used.

SATA Controller

When this feature is set to Disable, all devices connected to the SATA connectors

 

(such as hard disk drives) are disabled and cannot be accessed.

To enable or disable a device, do the following:

1.Start the Setup Utility program. See “Starting the Setup Utility program” on page 87.

2.From the Setup Utility program main menu, select Devices.

3.Depending on the device you want to enable or disable, do one of the following:

Select USB Setup to enable or disable a USB device.

Select ATA Drive Setup to enable or disable a SATA device.

4.Select the desired settings and press Enter.

5.Press F10 to save changes and exit the Setup Utility program. See “Exiting the Setup Utility program” on page 91.

Chapter 7. Using the Setup Utility program89

Selecting a startup device

If your computer does not start up from a device such as the disc or hard disk drive as expected, do one of the following to select the startup device you want.

Selecting a temporary startup device

Use this procedure to select a temporary startup device.

Note: Not all discs and hard disk drives are bootable.

1.Turn off your computer.

2.Repeatedly press and release the F12 key when turning on the computer. When the Startup Device Menu window displays, release the F12 key.

3.Select the desired startup device and press Enter. The computer will start up from the device you selected.

Note: Selecting a startup device from the Startup Device Menu window does not permanently change the startup sequence.

Selecting or changing the startup device sequence

To view or permanently change the configured startup device sequence, do the following:

1.Start the Setup Utility program. See “Starting the Setup Utility program” on page 87.

2.From the Setup Utility program main menu, select Startup.

3.Select the devices for the Primary Boot Sequence, the Automatic Boot Sequence, and the Error Boot Sequence. Read the information displayed on the right side of the screen.

4.Press F10 to save changes and exit the Setup Utility program. See “Exiting the Setup Utility program” on page 91.

Enabling ErP compliance mode

You can enable the energy-relatedproducts directive (ErP) compliance mode through thePower menu in the Setup Utility program to reduce the consumption of electricity when your computer is in standby or off mode.

To enable ErP compliance mode in the Setup Utility program, do the following:

1.Start the Setup Utility program. See “Starting the Setup Utility program” on page 87.

2.From the Setup Utility program main menu, select Power Enhanced Power Saving Mode, and press Enter.

3.Select Enabled and press Enter.

4.From the Power menu, selectAutomatic Power On and press Enter.

5.Select Wake on Lan and press Enter.

6.Select Disabled and press Enter.

7.Press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm the exit.

Note: When ErP compliance mode is enabled, you can wake up your computer by doing one of the following:

Pressing the power switch

Enabling the wake up on alarm feature

The wake up on alarm feature enables your computer to wake up at a set time. To enable the wake up on alarm feature, do the following:

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1.Start the Setup Utility program.

2.From the Setup Utility program main menu, select Power Automatic Power On, and press Enter.

3.Select Wake Up on Alarm and press Enter. Then follow the instructions on the screen.

4.Press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm the exit.

Enabling the after power loss feature

The after power loss feature enables your computer to wake up when the power supply resumes after a sudden loss of electricity. To enable the after power loss feature, do the following:

1.Start the Setup Utility program.

2.From the Setup Utility program main menu, select Power After Power Loss, and press Enter.

3.Select Power On and press Enter.

4.Press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm the exit.

Exiting the Setup Utility program

After you finish viewing or changing settings, press Esc to return to the Setup Utility program main menu. You might have to press Esc several times. Do one of the following:

If you want to save the new settings, press F10 to save changes and exit the Setup Utility program.

If you do not want to save the settings, select Exit Discard Changes and Exit, and then press Enter. When the Reset Without Saving window shows, selectYes, and then press Enter to exit the Setup Utility program.

If you want to return to the default settings, press F9 to load the default settings, and then press F10 to save and exit the Setup Utility program.

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Chapter 8. Updating system programs

This chapter provides information about updating the POST and BIOS, and how to recover from a POST and BIOS update failure.

Using system programs

System programs are the basic layer of software built into your computer. System programs include the POST, the BIOS, and the Setup Utility program. The POST is a set of tests and procedures that are performed each time you turn on your computer. The BIOS is a layer of software that translates instructions from other layers of software into electrical signals that the computer hardware can execute. You can use the Setup Utility program to view or change the configuration settings of your computer. See Chapter 7 “Using the Setup Utility program” on page 87 for detailed information.

Your computer system board has a module called electrically erasable programmable read-onlymemory (EEPROM, also referred to as flash memory). You can easily update the POST, the BIOS, and the Setup Utility program by starting your computer with asystem-program-updatedisc or running a special update program from your operating system.

Lenovo might make changes and enhancements to the POST and BIOS. When updates are released, they are available as downloadable files on the Lenovo Web site at http://www.lenovo.com. Instructions for using the POST and BIOS updates are available in a TXT file that is included with the update files. For most models, you can download either an update program to create asystem-program-updatedisc or an update program that can be run from the operating system.

Updating (flashing) the BIOS from a disc

This section provides instructions on how to update (flash) the BIOS from a disc.

Note: You can download aself-startingbootable disc image (known as an ISO image) with the system program updates to create asystem-program-updatedisc. Go to:

http://www.lenovo.com/support

To update (flash) the BIOS from a disc, do the following:

1.Turn off your computer.

2.Repeatedly press and release the F12 key when turning on the computer. When the Startup Device Menu window opens, release the F12 key.

3.From the Startup Device Menu window, select the desired optical drive as the startup device. Then, insert the disc into this optical drive and press Enter. The update begins.

4.When prompted to change the serial number, it is suggested that you do not make this change by pressing N. However, if you do want to change the serial number, press Y, then type in the serial number and press Enter.

5.When prompted to change the machine type and model, it is suggested that you do not make this change by pressing N. However, if you do want to change the machine type and model, press Y, then type in the machine type and model and press Enter.

6.Follow the instructions on the screen to complete the update. After the update is completed, remove the disc from the optical drive.

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Updating (flashing) the BIOS from your operating system

Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure.

To update (flash) the BIOS from your operating system, do the following:

1.Go to http://www.lenovo.com/support.

2.Click Download Drivers & Software.

3.Click Use Quick Path.

4.Type the 4-digitmachine type for your computer in theQuick Path field and then clickFind My Product.

5.Click BIOS.

6.Locate the BIOS version that you want to download.

7.Click Click for files. All available files will be displayed.

8.Click the link for the readme file that contains the instructions for updating (flashing) the BIOS from your operating system.

9.Print these instructions. This is very important because these instructions will not be displayed on the screen after the download begins.

10.Follow the printed instructions to download, extract, and install the update.

Recovering from a POST/BIOS update failure

If the power to your computer is interrupted while the POST and BIOS is being updated, your computer might not restart correctly. If this happens, perform the following procedure to recover from the POST and BIOS update failure. This procedure is commonly called Boot-blockRecovery.

1.Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer.

2.Remove the computer cover. See “Removing the computer cover” on page 33.

3.Locate the Clear CMOS /Recovery jumper on the system board. See “Locating parts on the system board” on page 12.

4.Remove any cables that impede access to the Clear CMOS /Recovery jumper.

5.Move the jumper from the standard position (pin 1 and pin 2) to the maintenance position (pin 2 and pin 3).

6.Reconnect any cables that were disconnected and reinstall the PCI card if removed.

7.Reinstall the computer cover and reconnect the power cords for the computer and monitor to electrical outlets. See “Completing the parts replacement” on page 75.

8.Turn on the computer and then insert the POST and BIOS update (flash update) disc into the optical drive. Wait a few minutes. Then, the recovery session begins. The recovery session will take two to three minutes. During this time, a warning message will be displayed and no action is needed from you.

9.After the recovery session is completed, there will be no video, and your computer will automatically turn off.

10.Repeat step 1 through step 4.

11.Move the Clear CMOS /Recovery jumper back to the standard position (pin 1 and pin 2).

12.Reconnect any cables that were disconnected.

13.Reinstall the computer cover and reconnect any cables that were disconnected.

14.Turn on the computer to restart the operating system.

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Chapter 9. Preventing problems

This chapter provides information that can help you avoid common problems and keep your computer running smoothly.

Keeping your computer current

In some situations you may find it necessary to have the most current software programs, device drivers, or operating system. This section explains how to get the latest updates for your computer.

Select any of the following topics:

“Getting the latest device drivers for your computer” on page 95

“Updating your operating system” on page 95

“Using System Update” on page 96

Getting the latest device drivers for your computer

Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure.

You can download and install updated device drivers from the Lenovo Web site by doing the following:

Attention: Do not download updated device drivers from the Windows Update Web site. The device drivers provided on the Windows Web site have not been tested by Lenovo and using them might cause unexpected problems. Obtain updated device drivers from Lenovo.

1.Go to http://www.lenovo.com/support.

2.Click Download & Drivers.

3.Select the machine type of your computer from the machine type list.

4.Click the category of device for which you need the device driver.

5.Click the appropriate device driver.

6.Download and install the device driver.

Updating your operating system

Microsoft makes updates available for the various Windows operating systems through the Microsoft Windows Update Web site. The Web site automatically determines what Windows updates are available for your specific computer and lists those updates only. Updates could include security fixes, new versions of Windows components (such as Media Player), fixes to other portions of the Windows operating system,

or enhancements.

Attention: Do not download updated device drivers from the Windows Web site. The device drivers provided on the Windows Web site have not been tested by Lenovo and using them might cause unexpected problems. Obtain updated device drivers from Lenovo. See“Getting the latest device drivers for your computer” on page 95 for more information.

To access the Microsoft Windows Update site, do the following:

1.Go to http://windowsupdate.microsoft.com/.

2.Follow the instructions on the screen.

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Using System Update

The System Update program helps you keep the software on your computer up-to-date.Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site. Update packages can contain applications, device drivers, BIOS flashes, or software updates. When the System Update program connects to the Lenovo Support Web site, the System Update program automatically recognizes the machine type and model of your computer, the installed operating system, and the language of the operating system to determine what updates are available for your computer. The System Update program then displays a list of update packages and categorizes each update as critical, recommended, and optional to help you understand the importance. You have complete control of which updates to download and install. After you select the update packages you want, the System Update program automatically downloads and installs the updates without any further intervention from you.

The System Update program is preinstalled on most Lenovo computers and is ready to run. The only prerequisite is an active Internet connection. You can start the program manually, or you can use the schedule feature to enable the program to search for updates automatically at specified intervals. You also can predefine scheduled updates to search by severity (critical updates, critical and recommended updates, or all updates) so the list you choose from contains only those update types that are of interest to you.

To open the System Update program, see “Accessing Lenovo programs on the Windows 7 operating system” on page 4 or“Accessing Lenovo programs on the Windows 8 operating system” on page 6.

If the System Update program is not currently installed on your computer, you can download it from the Lenovo Support Web site at http://www.lenovo.com/support.

Cleaning and maintenance

With appropriate care and maintenance your computer will serve you reliably. The following topics offer information to help you keep your computer in top working order.

“Basics” on page 96

“Cleaning your computer” on page 97

“Computer” on page 97

“Keyboard” on page 97

“Optical mouse” on page 97

“Display screen” on page 97

“Good maintenance practices” on page 98

Basics

Here are some basic points about keeping your computer functioning properly:

Keep your computer in a clean, dry environment. Make sure it rests on a flat, steady surface.

Do not place items on top of the monitor or cover any of the vents in the monitor or computer. These vents provide airflow to keep your computer from overheating.

Keep food and drinks away from all parts of your computer. Food particles and spills might make the keyboard and mouse stick and unusable.

Do not get the power switches or other controls wet. Moisture can damage these parts and cause an electrical hazard.

Always disconnect a power cord by grasping the plug, but not the cord.

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Cleaning your computer

It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-freeoperation.

CAUTION:

Be sure to turn off the computer and monitor power switches before cleaning the computer and monitor screen.

Computer

Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer.

Keyboard

To clean your computer keyboard, do the following:

1.Apply some isopropyl rubbing alcohol to a soft, dust-freecloth.

2.Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto or between the keys.

3.To remove any crumbs or dust from beneath the keys, you can use a camera blower with a brush or cool air from a hair dryer.

Note: Avoid spraying cleaner directly onto the display or the keyboard.

Optical mouse

This section provides instructions on how to clean an optical mouse.

An optical mouse uses a light-emittingdiode (LED) and an optical sensor to navigate the pointer. If the pointer on the screen does not move smoothly with the optical mouse, you might need to clean the mouse.

To clean an optical mouse, do the following:

1.Turn off your computer.

2.Disconnect the mouse cable from the computer.

3.Turn the mouse upside down to check the lens.

a.If there is a smudge on the lens, gently clean the area with a plain cotton-tippedswab.

b.If there is debris in the lens, gently blow the debris away from the area.

4.Check the surface on which you are using the mouse. If you have a very intricate picture or pattern beneath the mouse, it may be difficult for the digital signal processor (DSP) to determine changes in the mouse position.

5.Reconnect the mouse cable to the computer.

6.Turn your computer back on.

Display screen

Dust buildup compounds problems associated with glare. Remember to clean your monitor screen periodically. See “Cleaning a flat-panel monitor surface” on page 97 or“Cleaning a glass-screen surface” on page 98.

Cleaning a flat-panelmonitor surface

If you have a flat-panelcomputer display that has a flexible film surface, do the following to clean the special surface. Wipe it gently with a soft, dry cloth, or blow on the screen to remove grit and other loose particles. Then moisten a cloth with LCD cleaner and wipe the screen surface.

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Many computer supply stores carry the special cleaning fluids for displays. Use cleaning fluids developed for LCD displays only. First apply the fluid to a lint-free,soft cloth, then clean the LCD display. Some computer supply stores carrypre-moistenedtowelettes for LCD maintenance.

Cleaning a glass-screensurface

To clean a glass-screensurface, wipe it gently with a soft, dry cloth, or blow on the screen to remove grit and other loose particles. Then use a soft cloth moistened with a nonabrasive liquid glass cleaner.

Good maintenance practices

By performing a few good maintenance practices, you can maintain good computer performance, protect your data, and be prepared in case of a computer failure.

Empty your recycle bin on a regular basis.

Run the Windows Disk Defragmenter program occasionally to prevent performance problems caused by an excessive number of fragmented files.

Clean out your Inbox, Sent Items, and Deleted Items folders in your e-mailapplication on a regular basis.

Make backup copies of critical data on removable media memory at regular intervals and store the removable media in a safe location. The frequency of making backup copies depends on how critical the data is to you or your business. Lenovo makes a number of removable-mediastorage devices available as options, such asCD-RWdrives and recordable DVD drives.

Back up your entire hard disk drive on a regular basis.

Keep your computer software up-to-date.See“Keeping your computer current ” on page 95 for more information.

Keep a log book. Entries might include major software or hardware changes, device-driverupdates, intermittent problems and what you did to resolve them, and any minor issues you might have experienced. A log book can help you or a Lenovo technician determine if a problem is related to change in hardware, change in software, or some other action that might have taken place.

Create Product Recovery discs. See “Creating and using recovery media” on page 79 for more information about using Product Recovery discs to restore the hard disk drive to the factory default settings.

Create rescue media. See “Creating and using a rescue medium” on page 82 for more information about using a Rescue medium such as a CD or DVD to recover from failures that prevent you from gaining access to the Windows environment or the Rescue and Recovery workspace on your hard disk drive.

Moving your computer

Take the following precautions before moving your computer.

1.Back up all files and data from the hard disk drive. There are a variety of backup programs available commercially. Your operating system also might have a backup program that you can use. Lenovo provides the Rescue and Recovery program to help you back up and restore data. See “Performing backup and recovery operations” on page 80 for more information.

2.Remove all media (diskettes, compact discs, tapes, and so on) from the drives.

3.Turn off the computer and all attached devices. Your hard disk drive automatically parks the read/write head in a nondata area. This prevents damage to the hard disk drive.

4.Unplug the power cords from electrical outlets.

5.Disconnect communication cables, such as modem or network cables, from the outlets first, and then disconnect the other ends from the computer.

6.Note where any remaining cables are attached to the computer; then, remove them.

7.If you saved the original shipping cartons and packing materials, use them to pack the units. If you are using different cartons, cushion the units to avoid damage.

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Chapter 10. Troubleshooting and diagnostics

This chapter provides information about diagnosing and troubleshooting computer problems. If your computer problem is not described here, see Chapter 11 “Getting information, help, and service” on page 117 for additional troubleshooting resources.

Basic troubleshooting

The following table provides information to help you troubleshoot your computer problems.

Note: If you cannot correct the problem, have the computer serviced. For a list of service and support telephone numbers, refer to the Safety, Warranty, and Setup Guide that comes with your computer or go to the Lenovo Support Web site athttp://www.lenovo.com/support/phone.

Symptom

Action

 

 

The computer does not start

Verify that:

when you press the power

• The power cord is correctly connected to the rear of the computer and to a

switch.

working electrical outlet.

 

 

• If your computer has a secondary power switch on the rear of the computer,

 

make sure that it is switched on.

 

• The power indicator on the front of the computer is on.

 

• The computer voltage matches the voltage available at the electrical outlet for

 

your country or region.

 

 

The monitor screen is blank.

Verify that:

 

• The monitor signal cable is correctly connected to the monitor and to the

 

appropriate monitor connector on the computer.

 

• The monitor power cord is correctly connected to the monitor and to a working

 

electrical outlet.

 

• The monitor is turned on and the brightness and contrast controls are set

 

correctly.

 

• The computer voltage matches the voltage available at the electrical outlet for

 

your country or region.

 

• If your computer has two monitor connectors, be sure to use the connector

 

on the graphics card.

 

 

The keyboard does not work.

Verify that:

 

• The computer is turned on.

 

• The keyboard is securely connected to a USB connector on the computer.

 

• No keys are stuck.

 

 

The mouse does not work.

Verify that:

 

• The computer is turned on.

 

• The mouse is securely connected to a USB connector on the computer.

 

• The mouse is clean. Refer to “Optical mouse” on page 97 for further information.

 

 

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Symptom

Action

 

 

The operating system does not

Verify that:

start.

• The startup sequence includes the device where the operating system resides.

 

 

Usually, the operating system is on the hard disk drive. For more information,

 

see “Selecting a startup device” on page 90.

 

 

The computer beeps multiple

Verify that no keys are stuck.

times before the operating

 

system starts.

 

 

 

Troubleshooting procedure

Use the following procedure as a starting point for diagnosing problems you are experiencing with your computer:

1.Verify that the cables for all attached devices are connected correctly and securely.

2.Verify that all attached devices that require ac power are connected to properly grounded, functioning electrical outlets.

3.Verify that all attached devices are enabled in the BIOS settings of your computer. For more information about accessing and changing the BIOS settings, refer to your Chapter 7 “Using the Setup Utility program” on page 87.

4.Go to the “Troubleshooting” on page 100 and follow the instructions for the type of problem you are experiencing. If the Troubleshooting information does not help you resolve a problem, continue with the next step.

5.Try using a previously captured configuration to see if a recent change to hardware or software settings has caused a problem. Before restoring a previous configuration, capture your current configuration in case the older configuration settings do not solve the problem or have adverse affects. To restore a captured configuration, do the following:

For Windows 7: Click Start Control Panel System and Security System System Protection System Restore.

For Windows 8: Open Control Panel, and then click System and Security System System Protection System Restore.

If this does not correct the problem, continue with the next step.

6.Run the diagnostic program. See “Lenovo Solution Center” on page 116 for more information.

If the diagnostic program detects a hardware failure, contact the Lenovo Customer Support Center. See Chapter 11 “Getting information, help, and service” on page 117 for more information.

If you are unable to run the diagnostic program, contact the Lenovo Customer Support Center. See Chapter 11 “Getting information, help, and service” on page 117 for more information.

If the diagnostic program does not detect a hardware failure, continue with the next step.

7.Use an antivirus program to see if your computer has been infected by a virus. If the program detects a virus, remove the virus.

8.If none of these actions solve the problem, seek technical assistance. See Chapter 11 “Getting information, help, and service” on page 117 for more information.

Troubleshooting

Use the troubleshooting information to find solutions to problems that have definite symptoms.

If the symptom your computer is experiencing occurred immediately after you installed a new hardware option or new software, do the following before referring to the troubleshooting information:

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1.Remove the new hardware option or software. If you must remove the computer cover to remove a hardware option, make sure you review and follow the electrical safety information provided with your computer. For your safety, do not operate the computer with the cover removed.

2.Run the diagnostic program to ensure your computer is operating correctly.

3.Reinstall the new hardware option or software following the manufacturer's instructions.

Select the problem your computer is experiencing from the following list:

“Audio problems” on page 101

“CD problems” on page 102

“DVD problems” on page 103

“Intermittent problems” on page 105

“Keyboard, mouse, or pointing device problems” on page 105

“Monitor problems” on page 107

“Networking problems” on page 108

“Option problems” on page 111

“Performance and lockup problems” on page 112

“Printer problems” on page 113

“Serial port problems” on page 114

“Software problems” on page 114

“USB problems” on page 115

Audio problems

Select your symptom from the following list:

“No audio in Windows” on page 101

“An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a drive” on page 102

“Sound comes from one external speaker only” on page 102

“No audio in DOS applications or games” on page 102

No audio in Windows

Symptom: No audio in Windows

Actions:

If you are using powered external speakers that have an On/Off control, verify that the On/Off control is set to the On position and the speaker power cable is connected to a properly grounded, functional ac electrical outlet.

If your external speakers have a volume control, verify that the volume control is not set too low.

Double-clickthe speaker icon in the Windows notification area. A mastervolume-controlwindow opens. Verify that theMute settings are not checked and none of the volume settings is set too low.

Some models have a front audio panel you can use to adjust volume. If you have a front audio panel, verify that the volume is not set too low.

Verify that your external speakers (and headphones, if used) are connected to the correct audio connector on the computer. Most speaker cables are color-codedto match the connector.

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Note: Whenexternal-speakeror headphone cables are attached to the audio connector, the internal speaker, if present, is disabled. In most cases, if an audio adapter is installed in one of the expansion slots, the audio function built into the system board is disabled; use the audio jacks on the adapter.

Make sure that the program you are running is designed for use in the Microsoft Windows operating system. If the program is designed to run in DOS, the program does not use the Windows sound feature and must be configured to use SoundBlaster Pro or SoundBlaster emulation.

Verify that the audio device drivers are correctly installed. See Microsoft Windows help system for more information.

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 117.

An audio disc or AutoPlay-enableddisc does not automatically play when it is inserted into a drive

Symptom: An audio disc or AutoPlay-enableddisc does not automatically play when it is inserted into a drive

Action: See “CD problems” on page 102.

Sound comes from one external speaker only

Symptom: Sound comes from one external speaker only.

Actions:

Ensure that the speaker cable is inserted completely into the connector on the computer.

Make sure the cable that attaches the left speaker to the right speaker is securely connected.

Double-clickthe speaker icon in the Windows notification area. A mastervolume-controlwindow opens. Verify that the Balance settings are set correctly.

If these actions do not correct the problem, you might have a failing speaker. Have the speaker serviced. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 117.

No audio in DOS applications or games

Symptom: No audio in DOS applications or games

Actions:

Make sure the DOS application or game is configured to use SoundBlaster Pro or SoundBlaster emulation. Refer to the documentation that comes with the application or game for instructions on setting sound-cardsettings.

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 117.

CD problems

Select your symptom from the following list:

“An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive” on page 103

“A CD or DVD does not work” on page 103

“Unable to use a startable (bootable) recovery medium, such as the Product Recovery CD, to start your computer” on page 103

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An audio disc or AutoPlay-enableddisc does not automatically play when it is inserted into a CD drive

Symptom: An audio disc or AutoPlay-enableddisc does not automatically play when it is inserted into a CD drive.

Actions:

If you have multiple CD or DVD drives installed (or a combination of CD and DVD drives), try inserting the disc into the other drive. In some cases, only one of the drives is connected to the audio subsystem.

If you are using the Windows 7 operating system, follow the action for “A CD or DVD does not work” on page 103.

If this does not correct the problem, follow the action for “A CD or DVD does not work” on page 103.

A CD or DVD does not work

Symptom: A CD or DVD does not work.

Actions:

Verify that the disc is inserted correctly, with its label up.

Make sure that the disc you are using is clean. To remove dust or fingerprints, wipe the disc clean with a soft cloth from the center to the outside. Wiping a disc in a circular motion might cause loss of data.

Verify that the disc you are using is not scratched or damaged. Try inserting another disc that you know is good. If you cannot read from a known-gooddisc, you might have a problem with your CD or DVD drive or the cabling to your CD or DVD drive. Make sure that the power cable and signal cable are securely connected to the drive.

Unable to use a startable (bootable) recovery medium, such as the Product Recovery CD, to start your computer

Symptom: Unable to use a startable (bootable) recovery medium, such as the Product Recovery CD, to start your computer.

Action: Make sure that the CD or DVD drive is in the startup sequence before the hard disk drive. Refer to your “Selecting or changing the startup device sequence” on page 90 for information on viewing and changing the startup sequence. Note that on some models the startup sequence is permanently set and cannot be changed.

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 117.

DVD problems

Select your symptom from the following list:

“Black screen instead of DVD video” on page 103

“DVD movie will not play” on page 104

“No audio or intermittent audio while playing DVD movie” on page 104

“Playback is very slow or choppy” on page 104

“Invalid disc or no disc found message” on page 104

Black screen instead of DVD video

Symptom: Black screen instead of DVD video

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Actions:

Restart the DVD player program.

Close any open files, turn off the computer, and then restart the computer.

Try a lower screen resolution or color depth.

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 117.

DVD movie will not play

Symptom: DVD movie will not play.

Actions:

Make sure that the disc surface is clean and not scratched.

Check the disc or package for regional coding. You might need to purchase a disc with coding for the region where you are using your computer.

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 117.

No audio or intermittent audio while playing DVD movie

Symptom: No audio or intermittent audio while playing DVD movie.

Actions:

Check the volume control settings on your computer and on your speakers.

Make sure that the disc surface is clean and not scratched.

Check all cable connections to and from the speakers.

Use the DVD menu for the video to select a different audio track.

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 117.

Playback is very slow or choppy

Symptom: Playback is very slow or choppy.

Actions:

Disable any background programs, such as AntiVirus or Desktop Themes.

Ensure that video resolution is set to less than 1152 x 864.

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 117.

Invalid disc or no disc found message

Symptom: Invalid disc or no disc found message

Actions:

Ensure that a DVD disc is in the drive with the shiny side of the disc facing down.

Ensure that video resolution is set to less than 1152 x 864.

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On computers that have a CD-ROMorCD-RWdrive in addition to aDVD-ROMdrive, make sure that the DVD disc is in the drive labeled “DVD”.

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 117.

Intermittent problems

Symptom: A problem occurs only occasionally and is difficult to repeat.

Actions:

Verify that all cables and cords are securely connected to the computer and attached devices.

Verify that when the computer is on, the fan grill is not blocked (there is air flow around the grill), and the fans are working. If airflow is blocked or the fans are not working, the computer might overheat.

If SCSI devices are installed, verify that the last external device in each SCSI chain is terminated correctly. (See your SCSI documentation.)

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 117.

Keyboard, mouse, or pointing device problems

Select your symptom from the following list:

“All or some keys on the keyboard do not work” on page 105

“The mouse or pointing device does not work” on page 106

“The pointer on the screen does not move smoothly with the mouse” on page 106

“The fingerprint reader does not work” on page 106

“The wireless keyboard does not work” on page 106

All or some keys on the keyboard do not work

Symptom: All or some keys on the keyboard do not work.

Actions:

Verify that the keyboard cable is securely connected to the correct connector on the computer.

If you are using an Enhanced Performance USB keyboard and one or more of the Rapid Access buttons are the only keys that are not working, these buttons might have been disabled or have not been assigned to a function. Use the help system in the Enhanced Performance Customization Keyboard program to help diagnose problems with the Rapid Access buttons.

To open the Enhanced Performance Customization Keyboard program, do one of the following:

On the Windows 7 operating system, do the following:

1.Click Start Control Panel.

2.Click Hardware and Sound.

3.Click Devices and Printers.

4.Double-clickUSB Enhanced Performance Keyboard. The USB Enhanced Performance Keyboard Customization program starts.

On the Windows 8 operating system, do the following:

1.Open Control Panel.

2.Click Hardware and Sound.

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3.Click Devices and Printers.

4.Double-clickUSB Enhanced Performance Keyboard. The USB Enhanced Performance Keyboard Customization program starts.

If these actions do not correct the problem, have the computer and keyboard serviced. See Chapter 11 “Getting information, help, and service” on page 117 for details.

The mouse or pointing device does not work

Symptom: The mouse or pointing device does not work.

Actions:

Verify that the mouse or pointing-devicecable is securely attached to the correct connector on the computer. Depending on the type of mouse you have, the mouse cable will connect to either the mouse, serial, or USB connector. Some keyboards have integrated USB connectors that can be used for a USB mouse or pointing device.

Verify that the device drivers for the mouse or pointing device are installed correctly.

If you are using a USB keyboard or mouse, verify that the USB connectors are enabled in the BIOS settings. See “Enabling or disabling a device” on page 89.

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 117.

The pointer on the screen does not move smoothly with the mouse

Symptom: The pointer on the screen does not move smoothly with the mouse.

Action: Erratic movement of the mouse pointer is generally caused by a buildup of dirt, oils, and other contaminants on the ball inside the mouse. Clean the mouse. See “Optical mouse” on page 97 for instructions.

The fingerprint reader does not work

Symptom: The fingerprint reader does not work.

Action: The following could cause the fingerprint reader not to operate properly:

Not enrolling your fingerprint correctly.

Scratching the surface of the reader with a hard, pointed object.

Scraping the surface of the reader with your nail or anything hard.

Using or touching the reader with a dirty finger.

The surface of your finger is very different from when you enrolled your fingerprint.

The wireless keyboard does not work

Symptom: The wireless keyboard does not work.

Action: If the Transceiver Communications LED is on and the wireless Keyboard does not work, restart your computer. If restarting your computer does not solve the problem, verify that the following conditions are met:

The batteries are properly installed.

The batteries still retain their current.

The wireless Keyboard is located less than ten meters away from the transceiver.

The transceiver is fully installed.

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