Lenovo 3000 N100 and N200
Hardware Maintenance Manual
June 2007
This manual supports:
Lenovo 3000 N100
(MT 0689 and 0768)
Lenovo 3000 N200
(MT 0769)
Lenovo 3000 N100 and N200
Hardware Maintenance Manual
Note
Before using this information and the product it supports, be sure to read the general information under “Notices” on page 155.
Second Edition (June 2007)
© Copyright Lenovo 2007. All rights reserved.
LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure.
LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are delivered pursuant a General Services Administration ″GSA″ contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.
iv MT 0689, 0768, and 0769
Introduction
About this manual
This manual contains service and reference information for Lenovo 3000 N100 and N200 (MT 0689, 0768, and 0769). Use this manual along with the advanced diagnostic tests to troubleshoot problems.
The manual is divided into sections as follows:
vThe common sections provide general information, guidelines, and safety information required in servicing computers.
vThe product-specific section includes service, reference, and product-specific parts information.
Important
This manual is intended for trained service personnel who are familiar with Lenovo 3000 products. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively.
Before servicing a Lenovo 3000 product, be sure to review the safety information under “Safety notices: multilingual translations” on page 5, “Safety information” on page 11, and “Laser compliance statement” on page 15.
Important service information
Important
BIOS and device driver fixes are customer-installable. The BIOS and device drivers are posted on the customer support site http://www.lenovo.com/
support
Advise customers to contact the Customer Support Center at 800-426-7378 if they need assistance in obtaining or installing any software fixes, drivers, and BIOS downloads.
Customers in Canada should call the Customer Support Center at 800-565-3344 for assistance or download information.
Strategy for replacing FRUs
Before replacing parts
Make sure that all software fixes, drivers, and BIOS downloads are installed before replacing any FRUs listed in this manual.
Use the following strategy to prevent unnecessary expense for replacing and servicing FRUs:
© Copyright Lenovo 2007 |
1 |
Important service information
vIf you are instructed to replace a FRU but the replacement does not correct the problem, reinstall the original FRU before you continue.
vSome computers have both a processor board and a system board. If you are instructed to replace either the processor board or the system board, and replacing one of them does not correct the problem, reinstall that board, and then replace the other one.
vIf an adapter or a device consists of more than one FRU, any of the FRUs may be the cause of the error. Before replacing the adapter or device, remove the FRUs, one by one, to see if the symptoms change. Replace only the FRU that changed the symptoms.
Attention: The setup configuration on the computer you are servicing may have been customized. Running Automatic Configuration may alter the settings. Note the current configuration settings (using the View Configuration option); then, when service has been completed, verify that those settings remain in effect.
Strategy for replacing a hard disk drive
Always try to run a low-level format before replacing a hard disk drive.
Attention: The drive startup sequence in the computer you are servicing may have been changed. Be extremely careful during write operations such as copying, saving, or formatting. If you select an incorrect drive, data or programs can be overwritten.
Important notice for replacing a system board
Some components mounted on a system board are very sensitive. Improper handling of a system board can cause damage to those components, and may cause a system malfunction.
Attention: When handling a system board:
vDo not drop a system board or apply any excessive force to it.
vAvoid rough handling of any kind.
vAvoid bending a system board and hard pushing to prevent cracking at each BGA (Ball Grid Array) chipset.
How to use error messages
Use the error codes displayed on the screen to diagnose failures. If more than one error code is displayed, begin the diagnosis with the first error code. Whatever causes the first error code may also cause false error codes. If no error code is displayed, see whether the error symptom is listed in the Symptom-to-FRU Index for the computer you are servicing.
Strategy for replacing FRUs for Custom Model Variant (CMV) products
Custom Model Variant (CMV) is a unique configuration that has been negotiated between LenovoTM and the customer. A unique 4-digit MT and 3-digit model is provided to the customer to place orders (Example: 1829-W15). A CMV is a special bid offering. Therefore, it is NOT generally announced.
There are three information resources to identify which FRUs are used to support CMV products. These sources are PC Entitlement Warehouse (PEW), eSupport, and the HMM.
2 MT 0689, 0768, and 0769
Important service information
Using PC Entitlement Warehouse (PEW)
vPEW is the primary source for identifying FRU part numbers and FRU descriptions for the key commodities for CMV products at a MT - serial number level. An example of key commodities are hard disk drives, system boards, microprocessors, Liquid Crystal Displays (LCDs), and memory.
vRemember, all CMV products are loaded in PEW under the 4-digit MT and 3-digit model, where model = “fixed part number”.
vPEW can be accessed at the following Web site: http://w3-3.ibm.com/pc/entitle
Customers can also access PEW via http://www-307.ibm.com/pc/support/site.wss/product.do?template=/
warranty/warranty.vm&sitestyle=lenovo
Click on MACHINE LOOKUP, followed by WARRANTY INFORMATION. Input the MT and the Serial number and the list of key commodities will be returned in the PEW record under COMPONENT INFORMATION.
vBusiness Partners using Eclaim will access PEW when performing Entitlement Lookup. Business Partners will enter Loc ID, MT and Serial, and the key commodities will be returned in the Eclaim record under SYSTEM DETAILS.
vAuthorized IBM® Business Partners can access Eclaim at the following Web site: https://wca.eclaim.com
Using eSupport
For Key Commodities (Examples - hard disk drive, system board, microprocessor, LCD, and memory)
veSupport can be used to view the list of key commodities built in a particular machine serial (this is the same record found in PEW).
veSupport can be accessed at the following Web site: http://www.lenovo.com/ support
vTo view the key commodities, click on PARTS INFORMATION, then PARTS LOOKUP. Type in the model type and serial number. The key commodities will be returned in the eSupport record under PARTS SHIPPED WITH YOUR SYSTEM.
For the Remaining FRUs (the complete list of FRUs at the MT Model level)
veSupport can be used to view the complete list of FRUs for a machine type and model.
vTo view the complete list of FRUs, type in the machine type and model (Example: 1829-CTO) under QUICK PATH. Under “View by Document Type” select PARTS INFORMATION. Under “Filter by Category” select SERVICE PARTS. Under “Parts Information by Date” select SYSTEM SERVICE PARTS. The list of service parts by description, with applicable machine type model and FRU will be displayed.
Using the HMM
Use the HMM as a back-up to PEW and eSupport to view the complete list of FRUs at the MT Model level. CMVs are custom models and are not found in the HMM.
Introduction 3
Important service information
Important information about replacing RoHS compliant FRUs
RoHS, The Restriction of Hazardous Substances in Electrical and Electronic Equipment Directive (2002/95/EC) is a European Union legal requirement affecting the global electronics industry. RoHS requirements must be implemented on Lenovo products placed on the market after June 2006. Products on the market before June 2006 are not required to have RoHS compliant parts. So, if the original FRU parts are non compliant, replacement parts can also be non compliant. In all cases if the original FRU parts are RoHS compliant the replacement part must also be RoHS compliant.
Lenovo plans to transition to RoHS compliance well before the implementation date and expects its suppliers to be ready to support Lenovo's requirements and schedule. Products sold in 2005, will contain some RoHS compliant FRUs. The following statement pertains to these products and any product Lenovo produces containing RoHS compliant FRUs.
RoHS compliant FRUs have unique FRU part numbers. Before or after the RoHS implementation date, failed RoHS compliant parts must always be replaced using RoHS compliant FRUs, so only the FRUs identified as compliant in the system HMM or direct substitutions for those FRUs may be used.
Products marketed before June 2006 |
Products marketed after June 2006 |
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Current or original |
Replacement FRU |
Current or original |
Replacement FRU |
part |
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part |
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Non-RoHS |
Can be Non-RoHS |
Must be RoHS |
Must be RoHS |
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Non-RoHS |
Can be RoHS |
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Non-RoHS |
Can sub to RoHS |
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RoHS |
Must be RoHS |
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Note: A direct substitution is a part with a different FRU part number that is automatically shipped by the distribution center at the time of the order.
4 MT 0689, 0768, and 0769
Diskette compatibility matrix
Diskette compatibility matrix
The compatibility of each of the drives with the diskettes for it is as follows:
Diskette |
Diskette |
Compatibility |
drive |
capacity |
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3.5-inch |
1.0 MB |
Read and write |
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2.0 MB |
Read and write |
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4.0 MB |
Not compatible |
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Safety notices: multilingual translations
In this manual, safety notices appear in English with a page number reference to the appropriate multilingual, translated safety notice found in this section.
The following safety notices are provided in English, French, German, Hebrew,
Italian, and Spanish.
Safety notice 1
Before the computer is powered on after FRU replacement, make sure all screws, springs, and other small parts are in place and are not left loose inside the computer. Verify this by shaking the computer and listening for rattling sounds. Metallic parts or metal flakes can cause electrical shorts.
Avant de remettre l’ordinateur sous tension après remplacement d’une unité en clientèle, vérifiez que tous les ressorts, vis et autres pièces sont bien en place et bien fixées. Pour ce faire, secouez l’unité et assurez-vous qu’aucun bruit suspect ne se produit. Des pièces métalliques ou des copeaux de métal pourraient causer un court-circuit.
Bevor nach einem FRU-Austausch der Computer wieder angeschlossen wird, muß sichergestellt werden, daß keine Schrauben, Federn oder andere Kleinteile fehlen oder im Gehäuse vergessen wurden. Der Computer muß geschüttelt und auf Klappergeräusche geprüft werden. Metallteile oder-splitter können Kurzschlüsse erzeugen.
Prima di accendere l’elaboratore dopo che é stata effettuata la sostituzione di una FRU, accertarsi che tutte le viti, le molle e tutte le altri parti di piccole dimensioni siano nella corretta posizione e non siano sparse all’interno dell’elaboratore. Verificare ciò scuotendo l’elaboratore e prestando attenzione ad eventuali rumori; eventuali parti o pezzetti metallici possono provocare cortocircuiti pericolosi.
Antes de encender el sistema despues de sustituir una FRU, compruebe que todos los tornillos, muelles y demás piezas pequeñas se encuentran en su sitio y no se encuentran sueltas dentro del sistema. Compruébelo agitando el sistema y escuchando los posibles ruidos que provocarían. Las piezas metálicas pueden causar cortocircuitos eléctricos.
Introduction 5
Safety notices
Safety notice 2
DANGER
Some standby batteries contain a small amount of nickel and cadmium. Do not disassemble a standby battery, recharge it, throw it into fire or water, or short-circuit it. Dispose of the battery as required by local ordinances or regulations. Use only the battery in the appropriate parts listing. Use of an incorrect battery can result in ignition or explosion of the battery.
Certaines batteries de secours contiennent du nickel et du cadmium. Ne les démontez pas, ne les rechargez pas, ne les exposez ni au feu ni à l’eau. Ne les mettez pas en court-circuit. Pour les mettre au rebut, conformez-vous à la réglementation en vigueur. Lorsque vous remplacez la pile de sauvegarde ou celle de l’horloge temps réel, veillez à n’utiliser que les modèles cités dans la liste de pièces détachées adéquate. Une batterie ou une pile inappropriée risque de prendre feu ou d’exploser.
Die Bereitschaftsbatterie, die sich unter dem Diskettenlaufwerk befindet, kann geringe Mengen Nickel und Cadmium enthalten. Sie darf nur durch die Verkaufsstelle oder den IBM Kundendienst ausgetauscht werden. Sie darf nicht zerlegt, wiederaufgeladen, kurzgeschlossen, oder Feuer oder Wasser ausgesetzt werden. Die Batterie kann schwere Verbrennungen oder Verätzungen verursachen. Bei der Entsorgung die örtlichen Bestimmungen für Sondermüll beachten. Beim Ersetzen der Bereitschafts-oder Systembatterie nur Batterien des Typs verwenden, der in der Ersatzteilliste aufgeführt ist. Der Einsatz falscher Batterien kann zu Entzündung oder Explosion führen.
Alcune batterie di riserva contengono una piccola quantità di nichel e cadmio. Non smontarle, ricaricarle, gettarle nel fuoco o nell’acqua né cortocircuitarle. Smaltirle secondo la normativa in vigore (DPR 915/82, successive disposizioni e disposizioni locali). Quando si sostituisce la batteria dell’RTC (real time clock) o la batteria di supporto, utilizzare soltanto i tipi inseriti nell’appropriato Catalogo parti. L’impiego di una batteria non adatta potrebbe determinare l’incendio o l’esplosione della batteria stessa.
Algunas baterías de reserva contienen una pequeña cantidad de níquel y cadmio. No las desmonte, ni recargue, ni las eche al fuego o al agua ni las cortocircuite. Deséchelas tal como dispone la normativa local. Utilice sólo baterías que se encuentren en la lista de piezas. La utilización de una batería no apropiada puede provocar la ignición o explosión de la misma.
6 MT 0689, 0768, and 0769
Safety notices
Safety notice 3
DANGER
The battery pack contains small amounts of nickel. Do not disassemble it, throw it into fire or water, or short-circuit it. Dispose of the battery pack as required by local ordinances or regulations. Use only the battery in the appropriate parts listing when replacing the battery pack. Use of an incorrect battery can result in ignition or explosion of the battery.
La batterie contient du nickel. Ne la démontez pas, ne l’exposez ni au feu ni à l’eau. Ne la mettez pas en court-circuit. Pour la mettre au rebut, conformez-vous à la réglementation en vigueur. Lorsque vous remplacez la batterie, veillez à n’utiliser que les modèles cités dans la liste de pièces détachées adéquate. En effet, une batterie inappropriée risque de prendre feu ou d’exploser.
Akkus enthalten geringe Mengen von Nickel. Sie dürfen nicht zerlegt, wiederaufgeladen, kurzgeschlossen, oder Feuer oder Wasser ausgesetzt werden. Bei der Entsorgung die örtlichen Bestimmungen für Sondermüll beachten. Beim Ersetzen der Batterie nur Batterien des Typs verwenden, der in der Ersatzteilliste aufgeführt ist. Der Einsatz falscher Batterien kann zu Entzündung oder Explosion führen.
La batteria contiene piccole quantità di nichel. Non smontarla, gettarla nel fuoco o nell’acqua né cortocircuitarla. Smaltirla secondo la normativa in vigore (DPR 915/82, successive disposizioni e disposizioni locali). Quando si sostituisce la batteria, utilizzare soltanto i tipi inseriti nell’appropriato Catalogo parti. L’impiego di una batteria non adatta potrebbe determinare l’incendio o l’esplosione della batteria stessa.
Las baterías contienen pequeñas cantidades de níquel. No las desmonte, ni recargue, ni las eche al fuego o al agua ni las cortocircuite. Deséchelas tal como dispone la normativa local. Utilice sólo baterías que se encuentren en la lista de piezas al sustituir la batería. La utilización de una batería no apropiada puede provocar la ignición o explosión de la misma.
Introduction 7
Safety notices
Safety notice 4
DANGER
The lithium battery can cause a fire, an explosion, or a severe burn. Do not recharge it, remove its polarized connector, disassemble it, heat it above 100°C (212°F), incinerate it, or expose its cell contents to water. Dispose of the battery as required by local ordinances or regulations. Use only the battery in the appropriate parts listing. Use of an incorrect battery can result in ignition or explosion of the battery.
La pile de sauvegarde contient du lithium. Elle présente des risques d’incendie, d’explosion ou de brûlures graves. Ne la rechargez pas, ne retirez pas son connecteur polarisé et ne la démontez pas. Ne l’exposez pas à une temperature supérieure à 100°C, ne la faites pas brûler et n’en exposez pas le contenu à l’eau. Mettez la pile au rebut conformément à la réglementation en vigueur. Une pile inappropriée risque de prendre feu ou d’exploser.
Die Systembatterie ist eine Lithiumbatterie. Sie kann sich entzünden, explodieren oder schwere Verbrennungen hervorrufen. Batterien dieses Typs dürfen nicht aufgeladen, zerlegt, über 100 C erhitzt oder verbrannt werden. Auch darf ihr Inhalt nicht mit Wasser in Verbindung gebracht oder der zur richtigen Polung angebrachte Verbindungsstecker entfernt werden. Bei der Entsorgung die örtlichen Bestimmungen für Sondermüll beachten. Beim Ersetzen der Batterie nur Batterien des Typs verwenden, der in der Ersatzteilliste aufgeführt ist. Der Einsatz falscher Batterien kann zu Entzündung oder Explosion führen.
La batteria di supporto e una batteria al litio e puo incendiarsi, esplodere o procurare gravi ustioni. Evitare di ricaricarla, smontarne il connettore polarizzato, smontarla, riscaldarla ad una temperatura superiore ai 100 gradi centigradi, incendiarla o gettarla in acqua. Smaltirla secondo la normativa in vigore (DPR 915/82, successive disposizioni e disposizioni locali). L’impiego di una batteria non adatta potrebbe determinare l’incendio o l’esplosione della batteria stessa.
La batería de repuesto es una batería de litio y puede provocar incendios, explosiones o quemaduras graves. No la recargue, ni quite el conector polarizado, ni la desmonte, ni caliente por encima de los 100°C (212°F), ni la incinere ni exponga el contenido de sus celdas al agua. Deséchela tal como dispone la normativa local.
8 MT 0689, 0768, and 0769
Safety notices
Safety notice 5
If the LCD breaks and the fluid from inside the LCD gets into your eyes or on your hands, immediately wash the affected areas with water for at least 15 minutes. Seek medical care if any symptoms from the fluid are present after washing.
Si le panneau d’affichage à cristaux liquides se brise et que vous recevez dans les yeux ou sur les mains une partie du fluide, rincez-les abondamment pendant au moins quinze minutes. Consultez un médecin si des symptômes persistent après le lavage.
Die Leuchtstoffröhre im LCD-Bildschirm enthält Quecksilber. Bei der Entsorgung die örtlichen Bestimmungen für Sondermüll beachten. Der LCD-Bildschirm besteht aus Glas und kann zerbrechen, wenn er unsachgemäß behandelt wird oder der Computer auf den Boden fällt. Wenn der Bildschirm beschädigt ist und die darin befindliche Flüssigkeit in Kontakt mit Haut und Augen gerät, sollten die betroffenen Stellen mindestens 15 Minuten mit Wasser abgespült und bei Beschwerden anschließend ein Arzt aufgesucht werden.
Nel caso che caso l’LCD si dovesse rompere ed il liquido in esso contenuto entrasse in contatto con gli occhi o le mani, lavare immediatamente le parti interessate con acqua corrente per almeno 15 minuti; poi consultare un medico se i sintomi dovessero permanere.
Si la LCD se rompe y el fluido de su interior entra en contacto con sus ojos o sus manos, lave inmediatamente las áreas afectadas con agua durante 15 minutos como mínimo. Obtenga atención medica si se presenta algún síntoma del fluido despues de lavarse.
Safety notice 6
DANGER
To avoid shock, do not remove the plastic cover that protects the lower part of the inverter card.
Afin d’éviter tout risque de choc électrique, ne retirez pas le cache en plastique protégeant la partie inférieure de la carte d’alimentation.
Aus Sicherheitsgründen die Kunststoffabdeckung, die den unteren Teil der Spannungswandlerplatine umgibt, nicht entfernen.
Per evitare scosse elettriche, non rimuovere la copertura in plastica che avvolge la parte inferiore della scheda invertitore.
Para evitar descargas, no quite la cubierta de plástico que rodea la parte baja de la tarjeta invertida.
Introduction 9
Safety notices
Safety notice 7
DANGER
Though the main batteries have low voltage, a shorted or grounded battery can produce enough current to burn personnel or combustible materials.
Bien que le voltage des batteries principales soit peu élevé, le court-circuit ou la mise à la masse d’une batterie peut produire suffisamment de courant pour brûler des matériaux combustibles ou causer des brûlures corporelles graves.
Obwohl Hauptbatterien eine niedrige Spannung haben, können sie doch bei Kurzschluß oder Erdung genug Strom abgeben, um brennbare Materialien zu entzünden oder Verletzungen bei Personen hervorzurufen.
Sebbene le batterie di alimentazione siano a basso voltaggio, una batteria in corto circuito o a massa può fornire corrente sufficiente da bruciare materiali combustibili o provocare ustioni ai tecnici di manutenzione.
Aunque las baterías principales tienen un voltaje bajo, una batería cortocircuitada o con contacto a tierra puede producir la corriente suficiente como para quemar material combustible o provocar quemaduras en el personal.
Safety notice 8
DANGER
Before removing any FRU, power off the computer, unplug all power cords from electrical outlets, remove the battery pack, and then disconnect any interconnecting cables.
Avant de retirer une unité remplaçable en clientèle, mettez le système hors tension, débranchez tous les cordons d’alimentation des socles de prise de courant, retirez la batterie et déconnectez tous les cordons d’interface.
Die Stromzufuhr muß abgeschaltet, alle Stromkabel aus der Steckdose gezogen, der Akku entfernt und alle Verbindungskabel abgenommen sein, bevor eine FRU entfernt wird.
Prima di rimuovere qualsiasi FRU, spegnere il sistema, scollegare dalle prese elettriche tutti i cavi di alimentazione, rimuovere la batteria e poi scollegare i cavi di interconnessione.
Antes de quitar una FRU, apague el sistema, desenchufe todos los cables de las tomas de corriente eléctrica, quite la batería y, a continuación, desconecte cualquier cable de conexión entre dispositivos.
10 MT 0689, 0768, and 0769
Safety information
Safety information
The following section presents safety information with which you need to be familiar before you service a Lenovo 3000 computer.
General safety
Follow these rules to ensure general safety:
vObserve good housekeeping in the area of the machines during and after maintenance.
vWhen lifting any heavy object:
1.Make sure that you can stand safely without slipping.
2.Distribute the weight of the object equally between your feet.
3.Use a slow lifting force. Never move suddenly or twist when you attempt to lift.
4.Lift by standing or by pushing up with your leg muscles; this action removes the strain from the muscles in your back. Do not attempt to lift any object that weighs more than 16 kg (35 lb) or that you think is too heavy for you.
vDo not perform any action that causes hazards to the customer, or that makes the equipment unsafe.
vBefore you start the machine, make sure that other service representatives and the customer’s personnel are not in a hazardous position.
vPlace removed covers and other parts in a safe place, away from all personnel, while you are servicing the machine.
vKeep your toolcase away from walk areas so that other people will not trip over it.
vDo not wear loose clothing that can be trapped in the moving parts of a machine. Make sure that your sleeves are fastened or rolled up above your elbows. If your hair is long, fasten it.
vInsert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip, about 8 centimeters (3 inches) from the end.
vDo not wear jewelry, chains, metal-frame eyeglasses, or metal fasteners for your clothing.
Attention: Metal objects are good electrical conductors.
vWear safety glasses when you are hammering, drilling, soldering, cutting wire, attaching springs, using solvents, or working in any other conditions that might be hazardous to your eyes.
vAfter service, reinstall all safety shields, guards, labels, and ground wires. Replace any safety device that is worn or defective.
vReinstall all covers correctly before returning the machine to the customer.
vFan louvers on the machine help to prevent overheating of internal components. Do not obstruct fan louvers or cover them with labels or stickers.
Electrical safety
Observe the following rules when working on electrical equipment.
Introduction 11
Safety information
Important
Use only approved tools and test equipment. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents.
Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges. Do not use this type of mat to protect yourself from electrical shock.
vFind the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly.
vDo not work alone under hazardous conditions or near equipment that has hazardous voltages.
vDisconnect all power before:
–Performing a mechanical inspection
–Working near power supplies
–Removing or installing main units
vBefore you start to work on the machine, unplug the power cord. If you cannot unplug it, ask the customer to power-off the wall box that supplies power to the machine, and to lock the wall box in the off position.
vIf you need to work on a machine that has exposed electrical circuits, observe the following precautions:
–Ensure that another person, familiar with the power-off controls, is near you.
Attention: Another person must be there to switch off the power, if necessary.
–Use only one hand when working with powered-on electrical equipment; keep the other hand in your pocket or behind your back.
Attention: An electrical shock can occur only when there is a complete circuit. By observing the above rule, you may prevent a current from passing through your body.
–When using testers, set the controls correctly and use the approved probe leads and accessories for that tester.
–Stand on suitable rubber mats (obtained locally, if necessary) to insulate you from grounds such as metal floor strips and machine frames.
Observe the special safety precautions when you work with very high voltages; Instructions for these precautions are in the safety sections of maintenance information. Use extreme care when measuring high voltages.
vRegularly inspect and maintain your electrical hand tools for safe operational condition.
vDo not use worn or broken tools and testers.
vNever assume that power has been disconnected from a circuit. First, check that it has been powered off.
vAlways look carefully for possible hazards in your work area. Examples of these hazards are moist floors, nongrounded power extension cables, power surges, and missing safety grounds.
vDo not touch live electrical circuits with the reflective surface of a plastic dental mirror. The surface is conductive; such touching can cause personal injury and machine damage.
12 MT 0689, 0768, and 0769
Safety information
vDo not service the following parts with the power on when they are removed from their normal operating places in a machine:
–Power supply units
–Pumps
–Blowers and fans
–Motor generators
and similar units. (This practice ensures correct grounding of the units.)
vIf an electrical accident occurs:
–Use caution; do not become a victim yourself.
–Switch off power.
–Send another person to get medical aid.
Safety inspection guide
The purpose of this inspection guide is to assist you in identifying potentially unsafe conditions. As each machine was designed and built, required safety items were installed to protect users and service personnel from injury. This guide addresses only those items. You should use good judgment to identify potential safety hazards due to attachment of non-Lenovo 3000 features or options not covered by this inspection guide.
If any unsafe conditions are present, you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem.
Consider these conditions and the safety hazards they present:
vElectrical hazards, especially primary power (primary voltage on the frame can cause serious or fatal electrical shock)
vExplosive hazards, such as a damaged CRT face or a bulging capacitor
vMechanical hazards, such as loose or missing hardware
To determine whether there are any potentially unsafe conditions, use the following checklist at the beginning of every service task. Begin the checks with the power off, and the power cord disconnected.
Checklist:
1.Check exterior covers for damage (loose, broken, or sharp edges).
2.Power off the computer. Disconnect the power cord.
3.Check the power cord for:
a.A third-wire ground connector in good condition. Use a meter to measure third-wire ground continuity for 0.1 ohm or less between the external ground pin and the frame ground.
b.The power cord should be the type specified in the parts list.
c.Insulation must not be frayed or worn.
4.Remove the cover.
5.Check for any obvious non-Lenovo 3000 alterations. Use good judgment as to the safety of any non-Lenovo 3000 alterations.
6.Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.
7.Check for worn, frayed, or pinched cables.
8.Check that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with.
Introduction 13
Safety information
Handling devices that are sensitive to electrostatic discharge
Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to electrostatic discharge (ESD.) ESD damage can occur when there is a difference in charge between objects. Protect against ESD damage by equalizing the charge so that the machine, the part, the work mat, and the person handling the part are all at the same charge.
Notes
1.Use product-specific ESD procedures when they exceed the requirements noted here.
2.Make sure that the ESD protective devices you use have been certified (ISO 9000) as fully effective.
When handling ESD-sensitive parts:
vKeep the parts in protective packages until they are inserted into the product.
vAvoid contact with other people.
vWear a grounded wrist strap against your skin to eliminate static on your body.
vPrevent the part from touching your clothing. Most clothing is insulative and retains a charge even when you are wearing a wrist strap.
vUse the black side of a grounded work mat to provide a static-free work surface. The mat is especially useful when handling ESD-sensitive devices.
vSelect a grounding system, such as those listed below, to provide protection that meets the specific service requirement.
Note
The use of a grounding system to guard against ESD damage is desirable but not necessary.
–Attach the ESD ground clip to any frame ground, ground braid, or green-wire ground.
–When working on a double-insulated or battery-operated system, use an ESD common ground or reference point. You can use coax or connector-outside shells on these systems.
–Use the round ground prong of the ac plug on ac-operated computers.
Grounding requirements
Electrical grounding of the computer is required for operator safety and correct system function. Proper grounding of the electrical outlet can be verified by a certified electrician.
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Laser compliance statement
Laser compliance statement
Some models of Lenovo 3000 computer are equipped from the factory with an optical storage device such as a CD-ROM drive or a DVD-ROM drive. Such devices are also sold separately as options. If one of these drives is installed, it is certified in the U.S. to conform to the requirements of the Department of Health and Human Services 21 Code of Federal Regulations (DHHS 21 CFR) Subchapter J for Class 1 laser products. Elsewhere, the drive is certified to conform to the requirements of the International Electrotechnical Commission (IEC) 825 and CENELEC EN 60 825 for Class 1 laser products.
If a CD-ROM drive, a DVD-ROM drive, or another laser device is installed, note the following:
CAUTION:
Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure.
O uso de controles, ajustes ou desempenho de procedimentos diferentes daqueles aqui especificados pode resultar em perigosa exposição à radiação.
Pour éviter tout risque d’exposition au rayon laser, respectez les consignes de réglage et d’utilisation des commandes, ainsi que les procédures décrites.
Werden Steuerund Einstellelemente anders als hier festgesetzt verwendet, kann gefährliche Laserstrahlung auftreten.
L’utilizzo di controlli, regolazioni o l’esecuzione di procedure diverse da quelle specificate possono provocare l’esposizione a.
El uso de controles o ajustes o la ejecución de procedimientos distintos de los aquí especificados puede provocar la exposición a radiaciones peligrosas.
Opening the CD-ROM drive, the DVD-ROM drive, or any other optical storage device could result in exposure to hazardous laser radiation. There are no serviceable parts inside those drives. Do not open.
Introduction 15
Laser compliance statement
A CD-ROM drive, a DVD-ROM drive, or any other storage device installed may contain an embedded Class 3A or Class 3B laser diode. Note the following:
DANGER
Emits visible and invisible laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.
Radiação por raio laser ao abrir. Não olhe fixo no feixe de luz, não olhe diretamente por meio de instrumentos óticos e evite exposição direta com o feixe de luz.
Rayonnement laser si carter ouvert. Évitez de fixer le faisceau, de le regarder directement avec des instruments optiques, ou de vous exposer au rayon.
Laserstrahlung bei geöffnetem Gerät. Nicht direkt oder über optische Instrumente in den Laserstrahl sehen und den Strahlungsbereich meiden.
Kinyitáskor lézersugár ! Ne nézzen bele se szabad szemmel, se optikai eszközökkel. Kerülje a sugárnyalábbal való érintkezést !
Aprendo l’unità vengono emesse radiazioni laser. Non fissare il fascio, non guardarlo direttamente con strumenti ottici e evitare l’esposizione diretta al fascio.
Radiación láser al abrir. No mire fijamente ni examine con instrumental óptico el haz de luz. Evite la exposición directa al haz.
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General descriptions
The descriptions in this chapter apply to any Lenovo 3000 model that has the PC-Doctor® for DOS diagnostics program. Some descriptions might not apply to your particular computer.
Read this first
Before you go to the checkout guide, be sure to read this section.
Important notes
vOnly certified trained personnel should service the computer.
vBefore replacing any FRU, read the entire page on removing and replacing FRUs.
vWhen you replace FRUs, use new nylon-coated screws.
vBe extremely careful during such write operations as copying, saving, or formatting. Drives in the computer that you are servicing sequence might have been altered. If you select an incorrect drive, data or programs might be overwritten.
vReplace a FRU only with another FRU of the correct model. When you replace a FRU, make sure that the model of the machine and the FRU part number are correct by referring to the FRU parts list.
vA FRU should not be replaced because of a single, unreproducible failure. Single failures can occur for a variety of reasons that have nothing to do with a hardware defect, such as cosmic radiation, electrostatic discharge, or software errors. Consider replacing a FRU only when a problem recurs. If you suspect that a FRU is defective, clear the error log and run the test again. If the error does not recur, do not replace the FRU.
vBe careful not to replace a nondefective FRU.
What to do first
When you do return a FRU, you must include the following information in the parts exchange form or parts return form that you attach to it:
__ 1. Name and phone number of servicer __ 2. Date of service
__ 3. Date on which the machine failed __ 4. Date of purchase
__ 5. Failure symptoms, error codes appearing on the display
__ 6. Procedure index and page number in which the failing FRU was detected __ 7. Failing FRU name and part number
__ 8. Machine type, model number, and serial number __ 9. Customer’s name and address
Note for warranty:
During the warranty period, the customer may be responsible for repair costs if the computer damage was caused by misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by the customer.
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Read this first
Following is a list of some common items that are not covered under warranty and some symptoms that might indicate that the system was subjected to stress beyond normal use.
Before checking problems with the computer, determine whether the damage is covered under the warranty by referring to the following list:
The following are not covered under warranty:
vLCD panel cracked from the application of excessive force or from being dropped
vScratched (cosmetic) parts
vDistortion, deformation, or discoloration of the cosmetic parts
vPlastic parts, latches, pins, or connectors that have been cracked or broken by excessive force
vDamage caused by liquid spilled into the system
vDamage caused by the improper insertion of a PC Card or the installation of an incompatible card
vImproper disc insertion or use of an optical drive
vDiskette drive damage caused by pressure on the diskette drive cover, foreign material in the drive, or the insertion of a diskette with multiple labels
vDamaged or bent diskette eject button
vFuses blown by attachment of a nonsupported device
vForgotten computer password (making the computer unusable)
vSticky keys caused by spilling a liquid onto the keyboard
vUse of an incorrect ac adapter on laptop products
The following symptoms might indicate damage caused by nonwarranted activities:
vMissing parts might be a symptom of unauthorized service or modification.
vIf the spindle of a hard disk drive becomes noisy, it may have been subjected to excessive force, or dropped.
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Related service information
Related service information
This section provides information about the following:
v“Service Web site”
v“Restoring the factory contents by using Product Recovery discs”
v“Passwords” on page 20
v“Power management” on page 22
Service Web site
When the latest maintenance diskette and the system program service diskette become available, they will be posted on http://www.lenovo.com/spm
Restoring the factory contents by using Product Recovery discs
When the hard disk drive is replaced because of a failure, no Product Recovery program is on the new hard disk. In this case, you must use the recovery disc for the computer. Order the recovery disc and the hard disk drive at the same time so that you can recover the new hard disk drive with the preinstalled software when they arrive. For information on which disc to order, see “Recovery discs” on page 138.
To install the factory contents by using Product Recovery discs, do the following:
Note
The recovery process might take up to 2 hours.
1.Make the optical drive the first start up device in the startup sequence.
2.Insert the bootable Rescue and Recovery™ Startup disc into the optical drive, and then start the computer.
3.In the Rescue and Recovery workspace, complete the following procedure:
a.When the Rescue and Recovery workspace opens, click Continue on the Welcome window and then click Restore your system.
b.When a message about accessing a USB device is displayed, click OK.
c.In the initial window of the ″Restore your system″ wizard, select Restore my hard drive to the original factory state and click Next.
d.In the next window, select I do not want to save any files and click Next.
e.A warning opens not to turn off the computer during the recovery process. Click OK.
4.When the Product Recovery window opens, click OK.
5.The Terms and Conditions window opens, select I accept these terms and conditions and then click OK.
6.After the files necessary for the product recovery are copied from the Rescue and Recovery Startup disc to the hard drive, the system restarts automatically and boot back into Rescue and Recovery. Remove the disc and turn off the computer.
7.Turn on the computer to continue the recovery process.
8.After you restart the computer, the computer prompts you for a supplemental Rescue and Recovery disc. If you have a supplemental Rescue and Recovery disc, click OK and insert the supplemental disc. If you do not have a supplemental disc, click No.
General descriptions |
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Related service information
9.When prompted, insert the appropriate Product Recovery disc and then click OK. The second phase of the recovery process begins.
10.When all of the data has been copied from the last Product Recovery disc in the set, a message is displayed prompting you to restart the computer. Remove the disc and then click Yes, then a message is displayed asking you to continue the recovery process. Click Continue to restart your computer, then the computer restarts and the third phase of the recovery process begins.
11.When the recovery process is complete, the Welcome to Microsoft® Windows® screen is displayed. Follow the instructions on the screen to complete the Windows setup.
Passwords
As many as three passwords may be needed for any Lenovo 3000 computer: the power-on password (POP), the hard-disk password (HDP), and the supervisor password (SVP).
If any of these passwords has been set, a prompt for it appears on the screen whenever the computer is turned on. The computer does not start until the password is entered.
Exception: If only an SVP is installed, the password prompt does not appear when the operating system is booted.
Power-on password:
A power-on password (POP) protects the system from being powered on by an unauthorized person. The password must be entered before an operating system can be booted.
Hard-disk password:
There are two hard-disk passwords (HDPs):
vUser HDP—for the user
vMaster HDP—for the system administrator, who can use it to get access to the hard disk even if the user has changed the user HDP
Note: There are two modes for the HDP: User only and Master + User. The Master + User mode requires two HDPs; the system administrator enters both in the same operation. The system administrator then provides the user HDP to the system user.
Attention: If the user HDP has been forgotten, check whether a master HDP has been set. If it has, it can be used for access to the hard disk drive. If no master HDP is available, neither Lenovo nor Lenovo authorized servicers provide any services to reset either the user or the master HDP, or to recover data from the hard disk drive. The hard disk drive can be replaced for a scheduled fee.
Supervisor password:
A supervisor password (SVP) protects the system information stored in the BIOS Setup Utility. The user must enter the SVP in order to get access to the BIOS Setup Utility and change the system configuration.
Attention: If the SVP has been forgotten and cannot be made available to the servicer, there is no service procedure to reset the password. The system board must be replaced for a scheduled fee.
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Related service information
How to remove the power-on password
To remove a POP that you have forgotten, do the following:
(A) If no SVP has been set:
1.Turn off the computer.
2.Remove the battery pack.
For how to remove the battery pack, see “1010 Battery pack” on page 46.
3.Remove the DIMM slot cover.
For how to remove the DIMM slot cover, see “1060 DIMM slot cover” on page 53.
4.Remove the DIMM.
For how to remove the DIMM, see “1070 DIMM” on page 54.
5.Short J1 pad (a).
a
6.Reinstall the DIMM and the DIMM slot cover.
7.Reinstall the battery pack.
8.Turn on the computer and wait until the POST ends.
After the POST ends, the password prompt does not appear. The POP has been removed.
(B) If an SVP has been set and is known by the servicer:
1.Turn on the computer; then, while the initial screen is displayed, press the Lenovo CareSM button. The Rescue and Recovery screen opens.
2.Click Access BIOS. The System Restart Required window is displayed.
3.Click Yes. The computer restarts, and the BIOS Setup Utility screen opens.
4.Select Security, using the cursor directional keys to move down the menu.
5.Select Password.
6.Select Power-On Password*1.
7.Type the current SVP in the Enter Current Password field. Then leave the Enter New Password field blank, and press Enter twice.
8.In the Changes have been saved window, press Enter.
9.Press F10; then, in the Setup confirmation window, select Yes .
Note: For some models, the BIOS menu marked *1 is User Password.
General descriptions |
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Related service information
How to remove the hard-disk password
Attention: If User only mode is selected and the user HDP has been forgotten and cannot be made available to the servicer, neither Lenovo nor Lenovo authorized servicers provide any services to reset the user HDPs or to recover data from the hard disk drive. The hard disk drive can be replaced for a scheduled fee.
To remove a user HDP that has been forgotten, when the SVP and the master HDP are known, do the following:
1.Turn on the computer; then, while the initial screen is displayed, press the Lenovo Care button. The Rescue and Recovery screen opens.
2.Click Access BIOS. The System Restart Required window is displayed.
3.Click Yes. The computer restarts, and the BIOS Setup Utility screen opens.
4.Select Security, using the cursor directional keys to move down the menu.
5.Select Password.
6.Select Hard-disk x password, where x is the letter of the hard disk drive. A pop-up window opens.
7.Select Master HDP.
8.Type the current master HDP in the Enter Current Password field. then leave the Enter New Password field blank, and press Enter twice.
9.Press F10.
10.Select Yes in the Setup Configuration window.
Both user HDP and master HDP will have been removed.
Power management
Note: Power management modes are not supported for APM operating system.
To reduce power consumption, the computer has three power management modes: screen blank, sleep (standby), and hibernation.
Screen blank mode
If the time set on the “Turn off monitor” timer in the operating system expires, the LCD backlight turns off.
To end screen blank mode and resume normal operation, press any key.
Sleep (standby) mode
When the computer enters sleep (standby) mode, the following events occur in addition to what occurs in screen blank mode:
vThe LCD is powered off.
vThe hard disk drive is powered off.
vThe CPU stops.
To enter sleep (standby) mode, press Fn+F4.
In certain circumstances, the computer goes into sleep (standby) mode automatically:
vIf a “suspend time” has been set on the timer, and the user does not do any operation with the keyboard, the hard disk, the parallel connector, or the diskette drive within that time.
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Related service information
vIf the battery indicator blinks orange, indicating that the battery power is low. (Alternatively, if Hibernate when battery becomes low has been selected in the “Power Management Properties” window, the computer goes into hibernation mode.)
To cause the computer to return from sleep (standby) mode and resume operation, do one of the following:
vPress the Fn key.
vOpen the LCD cover.
vTurn on the power switch.
Also, in the following event, the computer automatically returns from sleep (standby) mode and resumes operation:
vThe time set on the resume timer elapses.
Note: The computer does not accept any input immediately after it enters sleep (standby) mode. Wait a few seconds before taking any action to reenter operation mode.
Hibernation mode
In hibernation mode, the following occurs:
vThe system status, RAM, VRAM, and setup data are stored on the hard disk.
vThe system is powered off.
To cause the computer to enter hibernation mode, do any of the following:
vPress the Fn+F12 keys.
vIf you are using the ACPI operating system and have defined one of the following actions as the event that causes the system to go into hibernation mode, perform that action.
–Closing the lid.
–Pressing the power button.
Also, the computer goes into hibernation mode automatically in either of the following conditions:
vIf a “hibernation time” has been set on the timer, and if the user does not do any operation with the keyboard, the hard disk drive, the parallel connector, or the diskette drive within that time.
vIf the timer conditions are satisfied in suspend mode.
When the power is turned on, the computer returns from hibernation mode and resumes operation. The hibernation file in the boot record on the hard disk drive is read, and system status is restored from the hard disk drive.
General descriptions |
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Checkout guide
Checkout guide
Use the following procedures as a guide in identifying and correcting problems with the Lenovo 3000 computer.
Note: The diagnostic tests are intended to test only Lenovo 3000 products. The use of non-Lenovo 3000 products, prototype cards, or modified options can lead to false indications of errors and invalid system responses.
1.Identify the failing symptoms in as much detail as possible.
2.Verify the symptoms. Try to re-create the failure by running the diagnostic test or by repeating the operation.
Testing the computer
The Lenovo 3000 computer has a test program called PC-Doctor for DOS (hereafter called PC-Doctor.) You can detect errors by running the diagnostics test included in PC-Doctor. This section is an overview of the procedure. For details that depend on model-unique functions, refer to “Product overview” on page 30.
For some possible configurations of the computer, PC-Doctor might not run correctly. To avoid this problem, you need to initialize the computer setup by use of the BIOS Setup Utility before you run PC-Doctor. On the BIOS Setup Utility screen, press F9, Enter, F10, and then Enter.
Note: When you initialize the computer configuration, some devices are disabled, such as the serial port. If you test one of these devices, you will need to enable it by using Configuration utility for DOS. The utility is available on the following Web site: http://www.lenovo.com/support
Creating the PC-Doctor diagnostics diskette
To create the PC-Doctor disk from the Rescue and Recovery workspace , do as follows:
1.Enter the Rescue and Recovery workspace by pressing the Lenovo Care button during POST.
2.When the Rescue and Recovery workspace finishes loading, click Diagnostic Diskette.
3.Authenticating the digital signature takes about 15 seconds; then the Lenovo 3000 computer will reboot into PC-DOS.
4.A batch file automatically starts up to prompt you through the process of creating diskettes. You are notified of how many diskettes you will need.
a.You are prompted to insert each diskette in sequence.
b.Typically, all you need to do is to press the Enter key for the floppy drive; the system then formats and creates the diskette.
c.Each diskette is erased and formatted with the PC-Doctor for DOS boot image.
5.Once all the diskettes have been created, the Lenovo 3000 computer will reboot. The user is asked to remove all diskettes from the drive, or to insert the first diskette created if it is desired to run the diagnostics.
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