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Table of contents
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ThinkServer
Warranty and Support
Information
Note
Before using this information and the product it supports, be sure to read and
understand the following:
v Chapter 4, “Notices,” on page 17
v The Important Notices and the Safety Information manuals that are included with
the product
First Edition (April 2010)
© Copyright Lenovo 2010.
LENOVO products, data, computer software, and services have been developed
exclusively at private expense and are sold to governmental entities as commercial items
as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and
disclosure.
LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or
services are delivered pursuant a General Services Administration ″GSA″ contract, use,
reproduction, or disclosure is subject to restrictions set forth in Contract No.
GS-35F-05925.
Contents
Chapter 1. Information resources ...............1
ThinkServer Web site (http://www.lenovo.com/thinkserver) ......1
Documentation .....................1
Help and service .....................2
Before you call.....................2
Calling for service ...................2
Lenovo product service information for Taiwan..........6
Chapter 2. Lenovo Limited Warranty .............7
Warranty Information ...................11
Suplemento de Garantía para México ..............14
Chapter 3. Customer Replaceable Units (CRUs) .........15
Chapter 4. Notices ...................17
Turkish statement of compliance ...............18
European conformance CE mark ...............18
Trademarks ......................18
© Copyright Lenovo 2010 iii
iv Warranty and Support Information
Chapter 1. Information resources
This chapter contains information about where to go for additional information
about Lenovo
®
products, what to do if you experience a problem with your
system, and how to call for help and service.
ThinkServer Web site (http://www.lenovo.com/thinkserver)
The ThinkServer
™
Web site provides up-to-date information and services to
help you buy, upgrade, and maintain your server. You can also do the
following:
v Access the Lenovo Limited Warranty
v Access the online manuals for your products
v Access the troubleshooting and support information for your server model
and other supported products
v Download the latest device drivers and software updates for your server
model
v Find the service and support phone number for your country or region
v Find a Service Provider located near you
Documentation
The ThinkServer Documentation DVD is included with your server and provides
the following manuals:
Installation and User Guide
This manual contains safety information, setup instructions, hardware
and software requirements, part replacement instructions, and
configuration instructions.
Safety Information
This multilingual manual contains safety and Regulatory Emissions
notices.
If you experience a problem with your server, refer to the troubleshooting and
diagnostics information in the Installation and User Guide. In addition, you can
refer to the Hardware Maintenance Manual, which contains safety information,
features and specifications, software configuration information, part listings,
component replacement and repair procedures, and diagnostic information.
The Hardware Maintenance Manual is available at:
http://www.lenovo.com/support
© Copyright Lenovo 2010 1
If you suspect a software problem, refer to the documentation, including
readme files and online help, that comes with the operating system or
application program.
You can get the latest technical information and download device drivers and
updates by following the instructions at the following Lenovo Support Web
site:
http://www.lenovo.com/support
Help and service
This section contains information about calling for help and service.
Before you call
Before you call, do the following to try to solve the problem by yourself:
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system and optional devices
are turned on.
v Use the troubleshooting information in your system documentation, which is
available on the ThinkServer Documentation DVD that comes with your
system.
v Check for updated information, new device drivers, and hints and tips at the
following Lenovo Support Web site:
http://www.lenovo.com/support
v Have the following information available:
– Machine type and model
– Serial numbers of your Lenovo hardware products
– Description of the problem
– Exact wording of any error messages
– Hardware and software configuration information
Calling for service
During the warranty period, you can get help and information by telephone
through the Customer Support Center.
2 Warranty and Support Information
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