OPERATING
INSTRUCTIONS
DRIVE SYSTEMS
English
A
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Congratulations!
Congratulations on your decision to buy a product manufactured by KTM. We are sure that
your new Pedelec will more than fulfil your expectations in function, design and quality, both
now and in the future.
A
ll KTM Pedelecs are manufactured under the latest production methods and with high
quality materials and are equipped with the best components according to their function.
We would like you to read this guide carefully so that you can experience untroubled
driving pleasure with your new Pedelec by KTM.
Please make sure that your new Pedelec is handed over to you from KTM
completely assembled, adjusted, and with all instructions.
This manual is a supplement to the KTM Bike Pass.
Should you have any questions after readin
g
the manual, please contact your KTM dealer.
Safety and Performance
- Please follow all national road laws and reg ulations.
- Make sure that frame size and controls are matched to your body height.
- Check before driving whether the brakes, lights and other safety-related components are
functional and free of defects.
- Never drive without the lights on at night!
- Never carry a passenger on your bike (Exception: carrying a small chi ld in a sp ecial child
seat).
- Please note that the driving chara cteristics may change dramatically under load.
- Always wear a helmet!
Page 1
Description of the Panasonic drive system
Your KTM Pedelec is an EPAC (Electrically Power Assisted Cycle) according to EN15194 and
differs in the following points from a bicycle without drive assistance:
KTM basically installs three different Panasonic drive systems (Model year 2012)
- 36V Centre Motor Drive System – in combinatio n with an idling free wheel hub
- 36V Centre Motor RT Drive System with the coaster brake function - in combination with
a coaster brake hub
- 25V Centre Motor Drive System – in combinatio n with an idling free wheel hub
Drive system components and system applicability
Identification Illustration
System
36V
System
36V RT
System
25V
1
Original Panasonic
Battery 36 V / 14 Ah –
ID System
Sanyo Li-Ion Technology
36 V / 14 Ah – 504 Wh
(4.4 kg), full charging in
about 5 hours, at least 500
charging cycles possible
X
*
X
*
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Identification Illustration
System
36V
System
36V RT
System
25V
2
Original Panasonic Battery
36 V / 12 Ah – ID System
Sanyo Li-Ion Technology
36 V / 12 Ah – 432 Wh
(3.6 k
g
), full charging in about
4 hours, at least 500 char
ging
cycles possible
X
*
X*
3
Original Panasonic Battery
25 V / 12 Ah – ID System
Sanyo Li-Ion Technology
25 V / 12 Ah – 302 Wh
(2.8 kg), full char
ging
in about
4 hours, at least 500 char
ging
cycles possible
X
4
Centre Motor 36V
brushless DC motor, voltage
level 36 V – high efficiency,
nominal power 250 W,
nominal torque 21 Nm,
torque sensor on the pedal
bearing axis
X
5
Centre Motor 36V with backstep braking function
brushless DC motor, voltage
level 36 V – high efficiency,
nominal power 250 W,
nominal torque 21 Nm,
torque sensor on the pedal
bearing axis
X
6
Centre Motor 25V
brushless DC motor, voltage
level 25 V – high efficiency,
nominal power 250 W,
nominal torque 21 Nm,
torque sensor on the pedal
bearing axis
X
Page 3
Identification Illustration
System
36V
System
36V RT
System
25V
7
Speed sensor
X X
8
LED control panel
LED display with backlight,
3 levels of assistance 50 /
120 / 200 %, charging level
display, current support
X
*
X
*
X
*
9
LCD control panel
LCD display with backlight,
3 levels of assistance 50 /
120 / 200 %, charging level
display, current support /
current speed / odometer /
trip / average speed
X
*
X
*
X
*
10
Padlock Ring
X
**
X
**
X
**
*
Depending on configuration, the various batteries and control panels are select ed
differently by KTM. The X shows the comp at ibility of the components with the respective
system
**
Special KTM Pedelec models are supplied without padlock ring
Page 4
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Identification Illustration
System
36V
System
36V RT
System
25V
36V fast charger
Special charger for charging
Li-Ion batteries, suitable for
100 – 230 V 50/60 Hz power
supply line output voltage,
output voltage 42.0 V, output
current 4.1 A, output power
195 W
X X
25V fast charger
Special charger for charging
Li-Ion batteries, suitable for
100 – 230 V 50/60 Hz power
supply line output voltage,
output voltage 29.3 V, output
current 4.0 A, output power
140 W
X
Compatibility of Panasonic drive systems 36V and 25
V
WARNING
The drive components of the 36V drive system and of the 25V drive system
are not compatible and they are secured against interchange. Never try to
use incompatible drive components – this could result in danger for you and
for other persons. Furthermore, the entire warranty and guarantee claims
expire.
To charge your batteries, use exclusively only the provided power supply
supplied with the bike. Using third party or unsuitable chargers can cause
overheating, ignition, or even explosion of the battery.
To avoid mixing up the different batteries, there are different battery holders installed in the
36V system and 25V system. A tab on the battery holder of the 36V drive system prevents
insertion of an incorrect battery. The tab is also situated on the 36 V charger.
36V system battery holder
25V system battery holder
Page 5
Use only genuine Panasonic components
Only genuine Panasonic drive components and Panasoni c original
batteries are installed in KTM Pedelecs. Therefore, use exclusively only
Panasonic original drivetrain components and genuine batteries for
retrofit and replacement purposes.
The use of third party or unsuitable drivetrain components and/or
batteries can cause overheating, ignition, or even explosion of the
batteries. It also invalidates any guarantee and warranty claim.
Installing and removing the batteries
Installing the Panasonic batteries:
Insert the battery from above at an angle into
the battery holder
(The battery level indicator must be on the side
of the battery facing you.)
Tilt the battery upwards until it engages in
the lock.
Make sure by pulling the battery, that
it is securely locked, otherwise the
battery may be released from the
holder.
WARNING
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Removing the Panasonic batteries:
Hold the battery and simultaneously turn the key 90 degrees counter-clo ckwi se
Slowly pull the battery in your direction. (The key remains in the open posi tion. In this
position, it cannot be pulled out.)
Hold the battery pack in both hands so that you can remove it safely. Then turn the key 90
degrees clockwise and pull it out .
WARNING
A
fter removing the batteries, remove the key and keep it safely. Hold the
battery while you turn the key, otherwise the battery may release from the
holder.
Handling and charging the batteries
Never short-circuit the battery by connecting the terminals. This could lead to
overheating, ignition, or even explosion of the battery. Never try to open the
battery. This could lead to a short cir cuit and in consequence to overheating,
ignition, or even explosion of the batteries. The battery may not be serviced
by the user. If the battery cover is opened, all warranty and guarantee claims
expire.
Do not use any batteries which have the case or plug obviously damaged.
Make sure that the fully charged battery, after co mp leted charging, is no longer
connected to the charging power supply. The Lithium Manganese battery cells used have
minimal self-discharge, therefore, no permanent connection with the batter y charger is
necessary. Basically, it is q u ite sufficient to charge the battery every three months. Before
long periods of inactivity (e.g. before a winter break), we recommend that the battery be
fully charged and then subsequently every three months.
It is best to store the unused batteries in a cool place at temperatures between 5 °C and
25 °C. Never charge the batteries in places where the temperature may be above 45 °C
or below minus 20 °C. The battery should never be exposed to extreme temperature
fluctuations or humidity and it is essential to protect it from moisture during storage to
prevent corrosion on the plug contacts.
Never let the battery drop and protect it from mechanical damage. Damage could lead
to a short circuit and in consequence to overheating, ignition or even explosion of the
batteries.
Page 7
Used batteries do not belong in the household refuse!
It is important to note that used batteries must be disposed of properly!
Charging the batteries
WARNING
To charge your batteries, use exclusivel y only the provided charger supplied
with the bike.
T
he use of third party or unsuitable chargers can cause
overheating, ignition, or even explosion of the battery.
The charger shall be used exclu sively w ith recharg eable b atteries. The u se
of non-rechargeable batteries can cause overheating, ignition, or even
explosion of the battery.
It is necessary to ensure that the battery and the char
g
er do not get wet o
r
damp during charging or when the charger is connected to the networ
k
and/or turned ON, so as to avoid electrical shocks and short circuits.
Do not use any chargers which have the cable, case or plug obviously
damaged.
A
llow only children over 8 years of age to use the charger and give the
respective child corresponding saf ety an d detailed instructions for charging
the batteries. Make it explicitly clear to the respective child that the char
g
er is
no toy and that the charger should only be used for rechargeable batteries.
The Li-Ion battery employed has no memory effect and it also does not to have be fully
discharged and charged. We recommend charging the battery after each ride, if the
battery level indicator is already showing less than 50 %. We further recommend charging
the battery completely before long periods of inactivity, for example before a winter break.
It is best for your battery to be emptied during the first three charging cycles, to such an
extent that the battery indicator displays only one LED (light emitting diode). If the battery
is no longer being used, it must be fully charged every three months.
T
oo high and too low temperatures are very bad for the battery, especially during charging.
It is necessary to avoid charging batteries in direct sunlight or on heaters! This will
significantly reduce the battery life. We therefore recommend charging the b attery pack in
temperatures of approximately 20 °C. After a ride in a cold environment, the battery should
first be warmed to room temperature (20 °C) before charging.
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Inserting the batteries into the charger:
Removing the batteries from the charger:
Checking the battery charging
level:
Battery charging level indicator
on the battery
Plug the charger into the wall socket (220 240 V) and insert the battery into the
charger.
Remove the battery from the charger after
you have verified that all LEDs are not lit
(fully charged). Now you can unplug the
charger from the wall outlet (AC 220 - 240 V).
* The power consumption of the charger in
standby mode is 1.5 W.
The red light-emitting diodes (LEDs) will
indicate the battery charging level on the
battery (5 LEDs) and on the control panel (3
LEDs). (The number of the LEDs lit depends
on the current battery charging le vel.)
With the drive system ON, the battery level
will be indicated on the control pa nel. The
battery charging level may be indicated on
the battery by pressing the "PUSH" button.
While charging (the battery seated in the
charger – see "Charging the batteries"), the
current charging level will be indicated
through the five red LEDs on the battery. If
the battery is fully charged, all five LEDs go
OFF.
Battery Charger
220 –240V
Plug
Pull down and remove,
while the charger is
firmly held.
Page 9
Status of the battery
charging level indicator
on the battery
Remaining capacity of the
battery (%)
Status of the
battery charging
level indicator on
the LCD control
panel
Status of the
battery charging
level indicator on
the LED control
panel
A
ll 3 LEDs light red
approximately:
100-70%
2 LEDs light red
approximately:
70-40%
1 LED lights red
approximately:
40-10%
Slow blinking
approximately:
10-0%
Fast blinking off→
Battery charging level indicator
Button for battery charging
level
Battery charging level
approximately: 100 - 80%
approximately: 80 - 60%
approximately: 60 - 40%
approximately: 40 - 20%
4 LEDs
li
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ht red
3 LEDs
li
g
ht red
2 LEDs
li
g
ht red
1 LED
li
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hts red
1 LED
blinks red
approximately: 20 - 10%
approximately: 10 -0%
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ATTENTION
In the following cases, the LEDs on th e battery charge
indicator light up, but the sy stem does not support it:
- The battery is new
- It has not been used for a long time
– It is used on a cold day
– When approaching a steep hill
In this case, you have to charge the battery again.
Drive mode
The drive system works in three levels of support in the Drive mode. They will be supported by
the drive system automatically, w ithout any operation of an accelerator. A torq ue sensor is
located in the axis of the pedal bearing and it measures the force applied by the driver.
A
ccording to the measured force, the power of the sup porting electric motor will be regulated
accordingly.
Support step (gear) (A) Support level Driving situation
1 50% Drivi ng on the fla t
2 120% Gradients, headwinds
3 200%
Steep hills,
strong headwind
Expected maximum range
The maximum range of the battery depends greatly on various factors such as the selected
level of support, the road surface, weight of the rider, tyre pressure and ambient
temperature. The following are the maximum performance characteristics possib le:
Battery 36 V / 14 Ah
Battery 36 V / 12 Ah
Battery 25 V / 12 Ah
Page 11
Concerning the driving feeling, there is no difference whether the drive system is operated
with the support switched OFF or on lev el 0. When the drive system with the LCD control
panel is switched ON, all the speedometer f unctions are available. The drive system works
most effectively at a cadence of 60 revolu tions per minute. We recommend selecting the
drive level at all times according to actual needs, since the effectiveness of the dr ive system
increases with the correct choice of the support level.
Operation of the drive system
1
POWER button to turn the system ON and OFF
2
Indication of charging status of the batteries
3
MODE button for setting the support level
4
Indication of the level of support
5
LIGHT button to turn OFF the ba cklight
6
Assist UP button to increase the le vel of support
7
Assist DOWN button to decrease the level of support
8
Indicator light ON or OFF
9
Indication of the current consumed energy
10
Indication of the current speed
11
Speedometer function indication value (current value for the displayed speedometer
function)
12
Speedometer function indication: TOTAL KM … odometer / TRIP KM... Trip km /
O KM/H … Average speed / MAX-KM/H … /
Maximum speed
Turning the drive system ON and OFF
LED control panel + LCD control pa nel:
Press the POWER button to turn the drive system ON. At the beginning, all LEDs light red;
after two seconds, the current battery charging level and the support mode set will be
indicated by the red LEDs. To turn OFF, press the POWER button again.
LED control panel
LCD control panel
Example of displa
y
during operation
Page 12
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Calibration of the drive system when turning ON
ATTENTION
Never turn the drive system ON and OFF with pressure exerted
on the pedals! This may result in functional failures!
T
o allow the drive system to react properly to your pedal pressure, this automatically
performs a calibration during the first two seconds after power ON. During this process, the
torque applied on the pedal bearing is determined and it is reset to the zero starting value.
If you now place pressure on the pedal during power up, the drive
system measures the wrong value and, it can then subsequently
react improperly – an error is indicated. This will be indicated in the
Pedelec with LED control panel by alternating flashing of all LEDs of
the support levels and of all LEDs of th e battery charging level; in
the Pedelec with LCD control panel, by the E1 error signal.
In this case, you should turn the d r ive system OFF once more and ON again with the
POWER button, without exerting pressure on the p edals –in this way, the error should be
corrected.
Adjusting the levels of support
LED control panel:
By pressing the Assist button UP or DOWN, the support level can be adjusted. There are
three different levels of strength of support available: ECO / STANDARD / HIGH. When
you turn the drive system ON, the support level is pre-set to STANDARD.
LCD control panel:
By pressing the Assist button UP or DOWN, the support level can be adjusted. There are
three different levels of strength of support available: ECO / STANDARD / HIGH. When NO
A
SSIST is indicated, the system provides no support.
When you turn the drive system ON, the support level is pre-set to STANDARD.
Operation of the speedometer functions
For LCD control panel only:
The speedometer functions TOTAL KM … odometer/ TRIP-KM … Trip / O KM/H … Average
speed / MAX-KM/H … Maximum speed will be displayed und er the speed readout on the LCD
display. To switch from one function to another, pr ess t he M ODE b utton briefly; to reset the
trip odometer, travel time and average speed to zero, press the MODE key for longer than
three seconds.
Page 13
Programming of basic settings
For LCD control panel only:
Basically, all the basic setti ngs for your Pedelec are optimally selected by KTM. However,
should you change a tyre, for example, for service purposes, you can – to ensure the exact
function of your speedometer – set the tyre diameter anew. Furthermore, you can change
the setting of the control console l a ng uage, the contrast of the LCD display, the speedometer
indication unit and the odometer ind ication unit.
The following diagram illustrates the set ting of the individual setting parameters:
NORMAL
OPERATING MODE
N
ormal operating mode
Setting mode
To exit the setting mode (from all levels) press the LIGHT button.
To enter the setting mode, press MODE & for longer than 3 second s.
SETTING THE
LANGUAGE
SETTING THE
LCD CONTRAST
SETTING KM /
MILE
TYRE SIZE
ADJUSTMENT
SETTING TOTAL
KILOMETRES
MODE MODE MODE MODE
SETTING THE
LANGUAGE
SETTING THE
LCD CONTRAST
SETTING
KM / MILES
TYRE SIZE
ADJUSTMENT
4. SET
WITH
A
ND
MODE
SETTING
TYRE SIZE
3. SET
WITH
A
ND
MODE
SETTING
TYRE SIZE
2. SET
WITH
A
ND
MODE
SETTING
TYRE SIZE
1. SET
WITH
A
ND
MODE
SETTING TOTAL
KILOMETRES 6. SET
MODE
SETTING TOTAL
KILOMETRES 5. SET
WITH AND
MODE
SETTING TOTAL
KILOMETRES 4. SET
WITH
A
ND
MODE
SETTING TOTAL
KILOMETRES 3. SET
WITH AND
MODE
SETTING TOTAL
KILOMETRES 2. SET
WITH AND
MODE
SETTING TOTAL
KILOMETRES
1. SET WITH ▼ AND ▲
MODE
1. SET 4. DIGIT 1. SET 6. SET
Page 14
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Adjustment of the speed sensor (only with 36V drive systems
)
The good function of your Pedelec is only guaranteed with a
correctly adjusted speed sensor . Should the speed sensor be set
incorrectly, the drive system makes sign ificant errors visible
through the control panel. In the Ped e lec with LED control panel,
the current support level flashes, thus indicating a malfunction;
in the Pedelec with LCD control panel, the display indicates the
E2 error.
The speed sensor is set correctly when the spoke magnet is locate d just above the notch of
the speed sensor (see Illustration). The spoke magnet should always be aligned so that it
is situated right in the intersect ion area of the spokes, so that it cannot twi st (see
Illustration). The adjustment of the speed sensor is done through two fixing screws on the
lower side of the left chain stay (see illus trat ion). By loosening the locking screws, it is
possible to adjust the speed sensor along the chain stay forwards or backwards. After the
adjustment is completed, the locking screws should be re-tightened .
Proper adjustment of the speed sensor
Proper placement of the spoke magnet and mounting
screws at the bottom of the left chain stay
Page 15
Maintenance and Care
ATTENTION
Regularly check the tightness and seat ing of the nuts holding the rear
wheel hub and the bolt for the engine support for models with the
coaster brake. The nuts holding the rear wheel hub must be tightened
to 20 Nm (= VERY FIRMLY!). Complianc e w it h this tightening torque is
essentially required for the proper function of the drive. It is s tro ngly
recommended that the mounting nuts and bolt for the engine support
are checked and re-tightened immediately after the first 10 km of
receipt of the bike, since the screw connections must be allowed to
settle in the new bike.
Pay attention to the chain tension when using a model that is equipped with a dri ve system
with a coaster brake function – too little tension of the chain can negatively affect the
braking performance of the coaster brak e.
We recommend checking by the dealer of the spoke tension of the wheels and all bolted
connections (including the motor screw connections) after the first 200 km. It should
also be noted that shorter maintenance intervals should be complied with for Pede lecs
than for regular bicycles because of higher load s. Your dealer will gladly provide you with
the relevant advice.
To maintain the lasting and good funct ionality of the drive system, all plug conta ct s of the
drive system should be reviewed every two to three months and, if necessary, c lean ed with
a soft dry brush. It must be ensured that no dirt or moisture gets into the battery holder.
The electric motor is a brushless DC motor, which does not have to be serviced.
Cleaning
ATTENTION
Never use a pressure washer to clean the drive system. A strong
j
et of water could damage the electrical components of the drive
s
y
stem!
We recommend cleaning the bike with a soft sponge or a soft brush. To clean the battery
holding rail, use a damp cloth. Always work with a little water and keep water away from
the electrical contacts. After cleaning, check the connectors for moisture and let them dry if
necessary before re-starting the bike.
Page 16
Transport of the Pedelec on a car roof rack or rear rack
WARNING
Please pay attention that the employed car rear or roof carrier is also suitable
for the increased weight and that it is spec ifically intended for the specia l
frame shape of the Pedelec. An unsuitable carrier can be damaged or broken
during the transportation of the Pedelec and it therefore represents a great
danger! In addition, the Pedelec itself may be damaged by an unsuitable car
rear or roof carrier.
In principle, we recommend that you remove the battery and protect the plug contacts
from contamination when transporting the Pedelec on a car rear or roof carrier.
A
ppropriate protective caps are available from your dealer.
Repairs and Spare Parts
Refer all repairs of the drive system to the trained specialists of
your dealer. All original spare parts for your Ped elec may be
obtained from your KTM dealer. Should you need sp are keys for
the battery lock, please also contact your local dealer – therefore,
make a note of the key number for this eventuality.
Troubleshootin
g
SYMPTOM
SOLUTION
Is the battery charged? Has the battery
not been used for a long time?
=> Please charge the battery.
Was the battery used for the first time?
=> Please charge the battery.
The range could be reduced by the road
surface conditions, gear selec tion or by
erratic driving behaviour.
The decrease in range is normal in
winter due to the low temperatures.
Is the air pressure in the tyre too low?
=> Please pump air into the tyre.
Is the brake properly adjusted?
=> The brake should be properly
adjusted by your dealer.
The LEDs for the battery
charging level on the control
panel blink after a short ride.
THE RANGE OF THE BATTERY IS LOW
Page 17
SYMPTOM SOLUTION
THE DRIVE SYSTEM PROVIDES NO SUPPORT
The charging status LEDs blink
twice and the support mode
LED blinks once, alternating
with each other.
Is the battery fully engaged? =>
Please re-engage the battery into the
holder.
If you press the battery charging level
button and the 2nd and 4th LEDs are
lit, the safety device of the battery is
active.
=> Please charge the battery.
If you press the battery charging level
button and none of the LEDs is lit, the
safety device of the battery is active.
=> Please charge the battery.
* If the problem cannot be resolved,
contact your dealer.
Is the battery charged?
=> Please charge the battery.
Were you pedalling while you turned
the system ON?
=> See calibration of the drive system
while turning ON (P. 13)
The system could have an error.
=> Contact your dealer.
The LEDs for the support mode
or for the battery charging level
on the control panel do not light
up.
The charging status LEDs blink
fast or do not light up at all.
The LEDs for the charging
level and support mode
blink alternately.
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SYMPTOM
SOLUTION
During overloading, the system
operates in safe mode due to current
overheating.
* In safe mode, the support is
limited, if the normal function
condition is not restored, ask your
dealer.
Is the cabling loose or are the
connectors contaminated?
=> Contact your dealer.
Does this happen after you have been
stationary for five minutes?
=> System in idle state, please turn the
system ON again.
Is the battery properly engaged? Are the
battery contacts contaminated?
=> Please clean the battery contacts.
Is the battery fully charged?
=> Check the remainin
g
battery capacity
by pressing the charging level button.
A fully charged battery cannot be
re-charged. Charge the battery after it
is used.
Was the battery level button pressed
while pedalling, and the charging status
LED blinked?
=>
Contact your dealer.
The charging level LEDs blink
three times and the support
mode LED blinks once,
alternating with each other.
The system is turning
automatically ON and OFF.
Support turned OFF.
The battery c ha rgi n g l ev el LED
does not light up.
THE BATTERY DOES NOT CHARGE
THE
DRIVE
SYSTEM PROVIDES NO SUPPORT
Page 19
SYMPTOM SOLUTION
The charger is warm durin g the ch ar gin g
process.
=> Normal behaviour of the charger.
Is the charger so hot that it is impossible
to touch?
=> Immediately stop usage an d cont act
the dealer.
Was the battery removed while charging?
=> Please re-charge the battery.
Is the connector of the charger
contaminated? => Please cl ean the
connector.
Is the batte ry al ready quit e o l d an d is i t
used very often?
=> The battery li fe may be at an end.
T
hese are the characteristics of the motor.
You feel vibrations when you plac e
a foot on the pedal when stationary.
Battery and / or charger become hot
(Remember that the battery and / or
charger may ignite)
None of the five battery charging level
LEDs lights up after charging.
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Information on warranty and guarantee
The warranty and guarantee provisions specified here are complementary to the KTM Bike
Pass in terms of the features of the Pedelec drive components listed below.
For motor and control unit, the warranty legally valid at the time of shipment applies.
Provisions for the batteries of the KTM Pedelec:
1. The guarantee applies only to material or workmanship defects and only upon
presentation of the proof of purchase consisting of an original sales receipt or cash
receipt with the specified date of purchase, dealer's name and model number of the
bike in which the battery is used, for two years from date of purchase. KTM
reserves the right to refuse the warranty service if the documents submitted with
the battery are incomplete.
2. In the case of a warranty, KTM undertakes t o repair the claimed batteries or, at the
discretion of KTM, to replace with the equivalent replacement or spare part.
3. Warranty repairs will be performed in the premis es of KTM. Costs for repairs which
were performed at a location not previously approved by KTM, will not be refunded.
In this case, the warranty will be void .
4. Repair services or replacement during the w a rranty period do not entitle the owner
to an extension or to a restart of the warranty period. Repairs and direct
replacement under warranty can be performed with functionally equivalent
replacement units.
The guarantee does not apply if defects other than defects of material or workmanship
are found.
The following items are NOT covered by warranty:
1. Testing, maintenance, repair and replacement service on the basis of normal usage
2. If the battery does not reach the full capacity based on normal usage.
3. By improper use: The product was exposed to liquids / chemicals of any kind and/or
to extreme temperatures, moistur e or hum idity. Damage of the battery by ignoring
the special instructions in the chapter: "Handling and storage of the battery" or the
chapter "Use only Panasonic origi n al com p onents".
Page 21
Informationonwarrantyandguarantee
ThewarrantyandguaranteeprovisionsspecifiedherearecomplementarytotheKTMBike
PassintermsofthefeaturesofthePedelecdrivecomponentslistedbelow.
Formotorandcontrolunit,thewarrantylegallyvalidatthetimeofshipmentapplies.
Provisionsforthebatteries
oftheKTMPedelec:
1. Theguaranteeappliesonlytomaterialorworkmanshipdefectsandonlyupon
presentationoftheproofofpurchaseconsistingofanoriginalsalesreceiptorcashreceipt
withspecifieddateofpurchase,dealer'snameandmodelnumberofthebicycle,inwhichthe
batteryisused,
fortwoyearsfromdateofpurchase.KTMreservestherighttorefusethe
warrantyserviceifthedocumentssubmittedwiththebatteryareincomplete.
2. Inthecaseofawarranty,KTMundertakestorepairtheclaimedbatteriesor,atthe
discretionofKTM,toreplacewiththeequivalent
replacementorsparepart.
3. WarrantyrepairswillbeperformedinthepremisesofKTM.Costsforrepairswhich
wereperformedatalocationnotpreviouslyapprovedbyKTM,willnotberefunded.Inthis
case,thewarrantywillbevoid.
4. Repairserviceorreplacementduringthewarrantyperiod
donotentitletheownerto
anextensionortoarestartofthewarrantyperiod.Repairsanddirectreplacementunder
warrantycanbeperformedwithfunctionallyequivalent
replacementunits.
Theguaranteedoesnotapplyifdefectsotherthandefectsofmaterialorworkmanshipare
found.
Thefollowingitems
areNOTcoveredbywarranty:
1. Testing,maintenance,repairandreplacementserviceonthebasisofnormalusage
2. Ifthebatterydoesnotreachthefullcapacitybasedonnormalusage.
3. Byimproperuse:Theproductwasexposedtoliquids/chemicalsofanykindand/or
to
extremetemperatures,moistureorhumidity.Damageofthebatterybyignoringthe
specialinstructionsinthechapter:"Handlingandstorageofthebattery"orthechapter"Use
onlyPanasonicoriginalcomponents".
. The model number, serial number or product number on the product has been changed,
erased, made illegible or removed. The seal on the battery case has been broken or
obviously tampered with.
5. Use of batteries in systems which are not permitted to be used with this product (the
batteries may be used only in the product which they were shipped with).
. Accidents, acts of God or causes beyond the control of KTM, caused by water, fire, public
disturbances or inadequate use (humidity).
. Damage of the batteries by overcharging or failure to comply with the special instructions
for handling the batteries (see User Information).
. The batteries were recharged with chargers that do not belong to the drive system.
. Unauthorised modifications made to the product, by which the product does not comply
with local or national technical s tandards in the countries for which the product was
originally released by KTM.
10. Less power (less than 70%) of the battery if it has been completely charged and
discharged more than 500 times within the warranty period of two years.
Warranty disclaimer:
KTM shall not be liable for property damage, downtime, pawn or rental equipment, travel
expenses, lost profits or similar. The liability of KTM is limited to the purchase price of the
product.
The rights of the purchaser according to the applicable national legislation, t hat is, which are
derived from the purchase contract of the buyer towards the seller as well as other ri
g
hts, will
not be affected by this warranty. This warranty is the sole and exclusive remedy of the
purchaser and neither KTM nor its subsidiaries are liable for incidental or consequential
damages or injury to any statutory or contractual warranty obligations for this product.
With regard to the rest of the bike comp onents, the provisions specified in the KTM
Bike Pass apply.
KTM FAHRRAD GMBH
Page 22
OPERATING INSTRUCTIONS
PANASONIC DRIVE SYSTEMS
Specifications subject to change.
No liability for mistakes and misprints.
Rev.: Fall 2011
ART. No.:
00012000011
KTM FAHRRAD GMBH
Harlochner Straße 13
5230 Mattighofen
Austria
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