Kenmore 2002*, 2110*, 2111*, 2118*, 2120* Owner's Manual

Use & Care Guide

Manual de uso y cuidado

Guide d’Utilisation et d’Entretien

English / Español / Français

Table of Contents / Índice / Table des matières......2

Models/Modelos/Modèles: 2002*, 2110*, 2111*, 2118*, 2120*, 2129*, 5072*

Kenmore®

Top-Loading Washer Lavadora de carga superior

Laveuse à chargement par le dessus

* = color number, número de color, le numéro de la couleur

P/N W10280511F

Sears Brands Management Corporation

Hoffman Estates, IL 60179 U.S.A.

www.kenmore.com

www.sears.com

Sears Canada Inc.

Toronto, Ontario, Canada M5B 2B8

www.sears.ca

Table of Contents
WASHER SAFETY..............................		3
WHAT’S NEW UNDER THE LID?....4
CONTROL PANEL
AND FEATURES.................................		5
CYCLE GUIDE....................................		7
USING YOUR WASHER...................		8
WASHER MAINTENANCE..............		11
TROUBLESHOOTING......................		13
PROTECTION AGREEMENTS........		17
WARRANTY.....................................		17
ASSISTANCE OR
SERVICE............................	Back Cover

Índice

Table des matières

SEGURIDAD DE LA
LAVADORA ......................................		18
¿QUÉ HAY DE NUEVO DEBAJO
DE LA TAPA?.....................................		19
PANEL DE CONTROL
Y CARACTERÍSTICAS	....................	20
GUÍA DE CICLOS............................		22
USO DE SU LAVADORA ...............		23
MANTENIMIENTO DE LA
LAVADORA......................................		26
SOLUCIÓN DE PROBLEMAS........		29
CONTRATOS DE PROTECCIÓN...34
GARANTÍA ......................................		34
AYUDA O SERVICIO
TÉCNICO....................	Contraportada

SÉCURITÉ DE LA LAVEUSE............		35
QUOI DE NEUF SOUS
LE COUVERCLE?.............................		36
TABLEAU DE COMMANDE ET
CARACTÉRISTIQUES......................		37
GUIDE DE PROGRAMMES...........		39
UTILISATION DE LA LAVEUSE.....		40
ENTRETIEN DE LA LAVEUSE.........		43
DÉPANNAGE...................................		46
CONTRATS DE PROTECTION........		51
GARANTIE.........................................		51
ASSISTANCE OU
SERVICE................	Couverture arrière

2

WASHER SAFETY

3

WHAT’S NEW UNDER THE LID?

Your new washer will operate differently than your past agitator-style washer.

Lid Lock

To allow for higher spin speeds, the lid will lock and the Lid Locked light will turn on. When this light is lit, the lid

is locked and cannot be opened. When this light is blinking, the washer is paused. When this light is off, the lid can be opened.

After a cycle is started, water will enter washer and then lock. If you need to open the lid to add a garment after this point, you must press START/PAUSE/Unlock Lid and wait for the lid to unlock.

The lid will only unlock after washer movement has stopped.

Depending on when in the cycle you try to pause, it may take several seconds to several minutes for the lid to unlock. Press START/PAUSE/Unlock Lid to resume the cycle.

Sounds

At different stages of the wash cycle, you may hear sounds and pauses that are different from those of your previous washer. For example, you may hear a clicking and hum

at the beginning of the cycle as the lid lock goes through a self-test. There will be different kinds of humming and whirring sounds as the agitator tests for load balance or moves the load. And, sometimes, you may hear nothing at all as the washer allows time for clothes to soak.

Sensing

This washer will perform a series of spins to check for load balance. During this time, a series of clicks and a whirring noise signal that sensing technology is determining if there is an off-balance load.

IMPORTANT:

Spray Rinse

Select cycles default to a spray rinse. During these cycles, you will hear water enter the washer as the tub spins, allowing the rinse water to penetrate clothes. Check the “Cycle Guide” for details.

•After the washer basket fills to the selected water level, the lid must be closed before the wash cycle can start. If filling stops with the lid open, close lid and press START button.

•A Fabric Softener option must be selected to ensure fabric softener dispenses at the correct time.

4

CONTROL PANEL AND FEATURES

1

2

3

4

6 5

Not all features and options are available on all models.

Appearance may vary.

1 LOAD SIZE

3 RINSE OPTIONS (on some models)

Select the setting most suitable for your load. Extra Small will add a low amount of water for smaller loads and Extra Large will add the most amount of water for large or bulky loads.

Items need to move freely. Tightly packing the load can lead to poor cleaning performance, and may increase wrinkling and tangling.

The following options may be added to most cycles.

ONE RINSE

Provides basic rinsing for any cycle.

2ND RINSE

This option can be used to automatically add a second rinse to most cycles.

2WASH TEMP

Wash Temp senses and maintains uniform water temperatures by regulating incoming hot and cold water.

Select a wash temperature based on the type of fabric and soils being washed. For best results and following the garment label instructions, use the warmest wash water safe for your fabric.

•Warm and hot water may be cooler than what your previous washer provided.

•Even in a cold and cool water wash, some warm water may be added to the washer to maintain a minimum temperature. All rinses are cold.

ONE RINSE with Fabric Softener

This option must be selected if using fabric softener during a cycle. It ensures that fabric softener is added at the correct time in the rinse for even distribution.

2nd RINSE with Fabric Softener

This option turns on both the Fabric Softener and the 2nd Rinse options.

4WASH CYCLE KNOB

Use the Wash Cycle knob to select cycles on your washer. See “Cycle Guide” for detailed descriptions of cycles.

5START/PAUSE/Unlock Lid button

Press to start the selected cycle; press again to pause the cycle and unlock the lid.

NOTE: If the washer is spinning, it may take several minutes to unlock the lid. Press and hold for 3 seconds to cancel a cycle.

5

6 CYCLE STATUS LIGHTS INDICATOR

The Cycle Status Lights show the progress of a cycle. At each stage of the process, you may notice sounds or pauses that are different from traditional washers.

SENSING

When the START/PAUSE/Unlock Lid button is pressed, the washer will fill to the selected water level. If the lid is closed when the machine is done filling the lid will lock and the machine will begin operation.

If the lid is open when the water stops entering the machine, the cycle will not begin until the lid has been closed and the START/PAUSE/Unlock Lid button is pressed. If the cycle has not been started within 10 minutes of the water filling the washer, the washer will pump out the water.

NOTE: Avoid opening lid during sensing phase. The sensing process will start over when the washer is restarted. The sensing light may also come on during the Soak and Wash portions of the cycle. This is normal. To restart the washer after the lid has been opened press start.

WASH

You will hear the agitator moving the load. The motor sounds may change at different stages in the cycle. The wash time is determined by the selected soil level.

RINSE

You will hear sounds similar to the wash cycle as the washer rinses and moves the load. You may hear the motor turning on briefly (short hum) to move the basket while filling. Fabric softener will be added if the “with Fabric

Softener” option was selected.

Some cycles use spray rinsing. After draining and spinning out wash water, the washer will continue to spin and spray in rinse water for the entire rinse time.

SPIN

The washer spins the load at increasing speeds for proper water removal, based on the selected cycle and spin speed.

CYCLE COMPLETE

Once the cycle is complete, this light will come on. Remove the load promptly for best results.

LID LOCKED

To allow for higher spin speeds, the lid will lock and the Lid Locked light will turn on. When this light is lit, the lid is locked and cannot be opened. When this light is blinking, the washer is paused. When this light is off, the lid can be opened.

If you need to open the lid, press START/ PAUSE/Unlock Lid. The lid will unlock once the washer movement has stopped.

This may take several minutes if the load was spinning at high speed. Press START/ PAUSE/Unlock Lid again to resume

the cycle.

6

CYCLE GUIDE

For best fabric care, choose the cycle that best fits the load being washed.

Not all cycles and options are available on all models.

Items to wash:	Cycle:	Wash	Spin	Cycle Details:
		Temp*:	Speed:
Heavily soiled	Heavy Duty	Hot	High	Use this cycle for heavily soiled white fabrics.
fabrics	Super	Warm
		Cool
		Cold
Sturdy fabrics,	Heavy Duty	Hot	High	Use this cycle for normally soiled or sturdy fabrics. Use this
colorfast items,	Regular	Warm		cycle for cleaning the interior of the washer. See “Washer
towels, sheets, jeans		Cool		Care.”
		Cold
Large items such	Normal Super	Hot	High	Use this cycle for heavily soiled cottons and mixed fabric
as sheets, small		Warm		loads. This cycle features a spray rinse.
comforters, jackets		Cool
		Cold
Cottons, linens, and	Normal	Hot	High	Use this cycle for normally soiled cottons and mixed fabric
mixed garment	Regular	Warm		loads. This cycle features a spray rinse.
loads		Cool
		Cold
Cottons, linens, and	Normal Light	Hot	High	Use this cycle for lightly soiled cottons and mixed fabric
mixed garment		Warm		loads. This cycle features a spray rinse.
loads		Cool
		Cold
Light soiled fabrics	Normal	Hot	High	Use this cycle for lightly soiled fabrics. This cycle features a
	Express	Warm		spray rinse.
		Cool
		Cold
No-iron fabrics,	Casual	Hot	Low	Use this cycle to wash loads of no-iron fabrics such as sport
cottons, perm press,		Warm		shirts, blouses, casual business clothes, permanent press, and
linens, synthetics		Cool		blends.
		Cold
Machine-wash silks,	Delicates	Hot	Low	Use this cycle to wash lightly soiled garments indicating
lingerie, washable		Warm		“Machine Washable Silks” or “Gentle” cycle on the care
wools		Cool		label. Place small items in mesh garment bags before
		Cold		washing. This cycle features a spray rinse.
Swimsuits and items	Rinse/	N/A	High	Combines a rinse and spin for loads requiring an additional
requiring rinsing	Spin			rinse cycle or to complete a load after power interruption.
without detergent				Also use for loads that require rinsing only.
Hand-wash items or	Drain/	N/A	High	This cycle uses a spin to shorten drying times for heavy
dripping wet items	Spin			fabrics or special-care items washed by hand. Use this cycle
				to drain washer after canceling a cycle or completing a cycle
				after a power failure.
Heavily soiled	Soak	Hot	No spin	Use this cycle to soak small spots of set in stains on fabrics.
fabrics		Warm		The washer will use intermittent agitation and soaking. After
		Cool		time has expired, water will drain, but the washer will not
		Cold		spin. Cycle is complete.

NOTE: If you are using fabric softener, be sure to select one of the Rinse with Fabric Softener options. *All rinses are cold.

7

USING YOUR WASHER

WARNING

1. Sort and prepare your laundry

•Empty pockets. Loose change, buttons, or any small object can pass under the washplate and become trapped, causing unexpected sounds.

•Sort items by recommended cycle, water temperature, and colorfastness.

•Separate heavily soiled items from lightly soiled.

•Separate delicate items from sturdy fabrics.

•Do not dry garments if stains remain after washing, because heat can set stains into fabric.

•Treat stains promptly.

•Close zippers, fasten hooks, tie strings and sashes, and remove non-washable trim and ornaments.

•Mend rips and tears to avoid further damage to items during washing.

Helpful Tips:

•When washing water-proof or water-resistant items, load evenly.

•Use mesh garment bags to help avoid tangling when washing delicate or small items.

•Turn knits inside out to avoid pilling. Separate lint-takers from lint-givers. Synthetics, knits, and corduroy fabrics will pick up lint from towels, rugs, and chenille fabrics.

NOTE: Always read and follow fabric care labels instructions to avoid damage to your garments.

Electrical Shock Hazard Plug into a grounded 3 prong outlet. Do not remove ground prong.

Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death, fire, or electrical shock.

2. Add laundry products

Add a measured of amount of detergent or single-dose laundry packet into the basket.

If using Oxi-type boosters, color-safe bleach, or fabric softener crystals, add to the bottom of the washer basket before adding clothes.

NOTE: Follow the manufacturer’s instructions to determine the amount of laundry products to use.

8

3. Load laundry into washer	5. Add fabric softener to dispenser
	(on some models)

Load garments in loose heaps evenly around basket wall. For best results, do not pack the load tightly. Do not wrap large items such as sheets around the agitator; load them in loose piles around the sides of the basket. Try mixing different sized items to reduce tangling.

IMPORTANT: Do not tightly pack or force

items into washer. Items need to move freely for best cleaning and to reduce wrinkling and tangling.

4. Add liquid chlorine bleach to dispenser

Liquid

Chlorine Bleach

Do not overfill, dilute, or use more than 1 cup (250 mL). Do not use color-safe bleach or Oxi products in the same cycle with liquid chlorine bleach.

Pour a measured amount of liquid fabric softener into dispenser (on some models); always follow manufacturer’s directions for

correct amount of fabric softener based on MAX FILL your load size.

Dilute liquid fabric softener by filling the dispenser with warm water until liquid reaches the underside of the rim. See max fill line arrows.

IMPORTANT: One Rinse with Fabric Softener or 2nd Rinse with Fabric Softener option must be selected to ensure proper distribution at correct time in cycle.

Adding Liquid Fabric Softener Manually to Wash Load

During the final rinse, wait until the washer has completed filling, press the START/PAUSE/Unlock Lid button to pause the washer. Lift the lid and add the measured recommended amount of liquid fabric softener. Do not allow liquid fabric softener to spill, splash, drip, or run into the basket or on load. Do not use more than the recommended amount. Close the lid and press the START/PAUSE/ Unlock Lid button again to start the washer.

IMPORTANT: One Rinse with Fabric Softener option must be selected to ensure proper distribution of the fabric softener during the final rinse portion of the cycle.

6. Select cycle

Turn cycle knob to choose your wash cycle. For more information, see “Cycle Guide”.

9

7. Select LOAD SIZE

Select the load size setting most suitable for your load. Extra

Small will add a low amount of water for smaller loads and Extra Large will add the most amount of water for large or bulky loads. Items need to move freely.

8. Select WASH TEMP

After selecting the load size, select the Wash Temp by turning knob to desired temperature. All rinses are tap cold.

NOTE: Always read and follow fabric care label instructions to avoid damage to your garments.

	Wash Temp	Suggested Fabrics
	Hot
	Some cold water is added to save	Whites and pastels
	energy. This will be cooler than	Durable garments
	your hot water heater setting.
		Heavy soils
	Warm
	Some cold water will be added, so	Bright colors
	this will be cooler than what your	Moderate to light soils
	previous washer provided.
	Cool
	Warm water may be added to	Colors that bleed
	assist in soil removal and to help	or fade
	dissolve detergents.	Light soils
	Cold
	This is the temperature water temp	Dark colors that
	from your cold water faucet. If	bleed or fade
	water is too cold, warm water may	Light soils
	be added to assist in soil removal
	and help dissolve detergent.

9. Select options (on some models)

Select the desired cycle options. If you are using fabric softener, be sure to select one of the Rinse with Fabric Softener options.

10. Press START/PAUSE/Unlock Lid

to begin wash cycle

Press the START/PAUSE/Unlock Lid button to start the wash cycle. When the cycle has finished, the Cycle Complete

status light will light. Promptly remove garments after cycle has completed to avoid odor, reduce wrinkling, and rusting of metal hooks, zippers, and snaps.

Unlocking the lid to add garments

If you need to open the lid to add 1 or 2 missed garments:

Press START/PAUSE/Unlock Lid; the lid will unlock once the washer movement has stopped. This may take several minutes if the load was spinning at high speed. Then close lid and press START/ PAUSE/Unlock Lid again to restart the cycle.

If lid is left open for more than 10 minutes, the water will pump out automatically.

10

WASHER MAINTENANCE

WATER INLET HOSES

WASHER CARE

Replace inlet hoses after 5 years of use to reduce the risk of hose failure. Periodically inspect and replace inlet hoses if bulges, kinks, cuts, wear, or leaks are found.

When replacing your inlet hoses, mark the date of replacement on the label with a permanent marker.

NOTE: This washer does not include inlet hoses. See the “Installation Instructions” for more information.

WASHER CARE

Recommendations to Help Keep Your Washer Clean and Performing at its Best

1.Always follow the detergent manufacturer’s instructions regarding the amount of detergent to use. Never use more than the recommended amount because that may increase the rate at which detergent and soil residue accumulate inside your washer, which in turn may result

in undesirable odor.

2.Use warm and hot wash water settings sometimes (not exclusively cold water washes), because they do a better job of controlling the rate at which soils and detergent accumulate.

3.Always leave the washer lid open between uses to help dry out the washer and prevent the buildup of odor-causing residue.

Cleaning Your Top Loading Washer

Read these instructions completely before beginning the routine cleaning processes recommended below. This Washer Maintenance Procedure should be performed, at a minimum, once per month or every 30 wash cycles, whichever occurs sooner, to control the rate at which soils and detergent may otherwise accumulate in your washer.

Cleaning the Inside of the Washer

To keep your washer odor-free, follow the usage instructions provided above, and use this recommended monthly cleaning procedure:

Recommended Cycle for Cleaning the Washer

Refer to the “Cycle Guide” for the optimal cycle for cleaning the inside of the washer. Use this cycle with affresh® Washer Cleaner or liquid chlorine bleach as described below.

Begin procedure

1.affesh® Washer Cleaner Cycle Procedure (Recommended for Best Performance):

a.Open the washer lid and remove any clothing or items.

b.Place an affesh® Washer Cleaner tablet in the bottom of the washer basket.

c.Do not place an affresh® Washer Cleaner tablet in the detergent dispenser.

d.Do not add any detergent or other chemical to the washer when following this procedure.

e.Close the washer lid.

f.Select the cycle recommended for cleaning the inside of the washer.

g.Press the START/PAUSE/Unlock Lid button to start the cycle.

NOTE: For best results, do not interrupt cycle. If cycle must be interrupted, press START/PAUSE/Unlock Lid once or twice (depending on model). After the cycle has stopped, run a RINSE/SPIN cycle to rinse cleaner from washer.

2.Chlorine Bleach Procedure (Alternative):

a.Open the washer lid and remove any clothing or items.

b.Add 1 cup (236 mL) of liquid chlorine bleach to the bleach compartment.

NOTE: Use of more liquid chlorine bleach than is recommended above could cause washer damage over time.

c.Close the washer lid.

d.Do not add any detergent or other chemical to the washer when following this procedure.

e.Select the cycle recommended for cleaning the inside of the washer.

f.Press the START/PAUSE/Unlock Lid button to start the cycle.

NOTE: For best results, do not interrupt cycle. If cycle must be interrupted, press START/PAUSE/Unlock Lid once or twice (depending on model). After the cycle has stopped, run a RINSE/SPIN cycle to rinse cleaner from washer.

Cleaning the Dispensers

After a period of using your washer, you may find some residue buildup in the washer’s dispensers. To remove residue from the dispensers, wipe them with a damp cloth and towel dry. Do not attempt to remove the dispensers or trim for cleaning. The dispensers and trim are not removable. If your model has a dispenser drawer, however, remove the drawer and clean it before or after you run the Clean Washer cycle.

Use an all-purpose surface cleaner, if needed.

Cleaning the Outside of the Washer

Use a soft, damp cloth or sponge to wipe away any spills. Use only mild soaps or cleaners when cleaning external washer surfaces.

IMPORTANT: To avoid damaging the washer’s finish, do not use abrasive products.

NON-USE AND VACATION CARE

Operate your washer only when you are home. If moving, or not using your washer for a period of time, follow these steps:

1.Unplug or disconnect power to washer.

2.Turn off water supply to washer, to avoid flooding due to water pressure surge.

WINTER STORAGE CARE

IMPORTANT: To avoid damage, install and store washer where it will not freeze. Because some water may stay in hoses, freezing can damage washer. If storing or moving during freezing weather, winterize your washer.

To winterize washer:

1.Shut off both water faucets; disconnect and drain water inlet hoses.

2.Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run washer on Rinse/Spin cycle for about 30 seconds to mix antifreeze and remaining water.

3.Unplug washer or disconnect power.

11

TRANSPORTING YOUR WASHER

1.Shut off both water faucets. Disconnect and drain water inlet hoses.

2.If washer will be moved during freezing weather, follow

Winter Storage Care directions before moving.

3.Disconnect drain from drain system and drain any remaining water into a pan or bucket. Disconnect drain hose from back of washer.

4.Unplug power cord.

5.Place inlet hoses and drain hose inside washer basket.

6.Drape power cord over edge and into washer basket.

7.Place packing tray from original shipping materials back inside washer. If you do not have packing tray, place heavy blankets or towels into basket opening. Close lid and place tape over lid and down front of washer. Keep lid taped until washer is placed in new location.

REINSTALLING/USING WASHER AGAIN

To reinstall washer after non-use, vacation, winter storage, or moving:

1.Refer to “Installation Instructions” to locate, level, and connect washer.

2.Before using again, run washer through the following recommended procedure:

To use washer again:

1.Flush water pipes and hoses. Reconnect water inlet hoses. Turn on both water faucets.

WARNING

Electrical Shock Hazard Plug into a grounded 3 prong outlet. Do not remove ground prong.

Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death, fire, or electrical shock.

2.Plug in washer or reconnect power.

3.Run washer through Casual cycle to clean washer and remove antifreeze, if used. Use half the manufacturer’s recommended amount for a medium-size load.

12

		TROUBLESHOOTING
		First try the solutions suggested here
		for assistance and to possibly avoid a service call.
If you experience		Possible Causes		Solution
Vibration or Off-Balance

Check the following for proper installation or see “Using Your Washer” section.

Feet may not be in contact with the	Front and rear feet must be in firm contact with floor, and
floor and locked.	washer must be level to operate properly. Jam nuts must be tight
	against the bottom of the cabinet.
Washer may not be level.	Check floor for flexing or sagging. If flooring is uneven, a 3/4" (19
	mm) piece of plywood under your washer will reduce sound.
	See “Level the Washer” in “Installation Instructions.”
Load could be unbalanced.	Load dry items in loose heaps evenly around basket wall.
	Adding wet items to washer or adding more water to basket
	could unbalance washer.
	Wash smaller loads to reduce imbalance.
	Do not tightly pack. Avoid washing single items.
	Use Heavy Duty Regular cycle and Extra Large or Large load
	size for oversized, non-absorbent items such as comforters or
	poly-filled jackets.
	See “Cycle Guide” and “Using Your Washer” in this “Use and
	Care Guide.”

Noises

Clicking or metallic noises	Objects caught in washer drain	Empty pockets before washing. Loose items such as coins could
	system.	fall between basket and tub or may block pump. It may be
		necessary to call for service to remove items.
		It is normal to hear metal items on clothing such as metal snaps,
		buckles, or zippers touch against the basket.
Gurgling or humming	Washer may be draining water.	It is normal to hear the pump making a continuous humming
		sound with periodic gurgling or surging as final amounts of water
		are removed during the Drain/Spin cycles.
Humming	Load sensing may be occurring.	You may hear the hum of the sensing spins after you have started
		the washer. This is normal.
Water Leaks

Check the following for proper installation:

Washer not level.	Water may splash off basket if washer is not level.
Fill hoses not attached tightly.	Tighten fill-hose connection.
Fill hose washers.	Make sure all four fill hose flat washers are properly seated.
Drain hose connection.	Pull drain hose from washer cabinet and properly secure it to
	drainpipe or laundry tub.
Check household plumbing for leaks	Water can back up out of a clogged sink or drainpipe. Check
or clogged sink or drain.	all household plumbing for leaks (laundry tubs, drain pipe, water
	pipes, and faucets.)
Washer not loaded as recommended.	Unbalanced loading can cause basket to be out of alignment
	and cause water to splash off tub. See “Using Your Washer” for
	loading instructions.

Washer not performing as expected

Washer won’t run or fill, Check for proper water supply. washer stops working

or wash light remains on (indicating that the washer was unable to fill appropriately)

Both hoses must be attached and have water flowing to inlet valve.

Both hot and cold water faucets must be turned on.

Check that inlet valve screens have not become clogged.

Check for any kinks in inlet hoses, which can restrict water flow.

13

TROUBLESHOOTING

WARNING

Electrical Shock Hazard Plug into a grounded 3 prong outlet. Do not remove ground prong.

Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death, fire, or electrical shock.

First try the solutions suggested here

for assistance and to possibly avoid a service call.

	If you experience	Possible Causes	Solution
	Washer not performing as expected (cont.)
	Washer won’t run or fill,	Check proper electrical supply.	Plug power cord into a grounded 3 prong outlet.
	washer stops working
			Do not use an extension cord.
	or wash light remains
	on (indicating that the		Ensure there is power to outlet.
	washer was unable to fill
			Reset a tripped circuit breaker. Replace any blown fuses.
	appropriately) (cont.)
			NOTE: If problems continue, contact an electrician.
		Normal washer operation.	Lid must be closed for washer to run.
			Washer will pause during certain phases of cycle. Do not interrupt
			cycle.
		Washer may be tightly packed.	Remove several items, rearrange load evenly in basket. Close lid
			and press START/PAUSE/Unlock Lid.
			Do not add more than 1 or 2 additional items after cycle has
			started to avoid tightly packing or unbalancing.
			Do not add more water to the washer.
	Washer not draining/	Empty pockets and use garment bags	Small items may have been caught in pump or between basket
	spinning, loads are	for small items.	and tub, which can slow draining.
	still wet or spin light
		Use a cycle with a low spin speed.	Cycles with lower spin speeds remove less water than cycles
	remains on (indicating
			with high spin speeds. Use the recommended cycle/speed spin
	that the washer was
			for your garment. To remove extra water in the load, select
	unable to pump out
			Drain/Spin. Load may need to be rearranged to allow even
	water within 10 minutes)
			distribution of the load in the basket.
		The washer may be tightly packed or	Tightly packed or unbalanced loads may not allow the washer
		unbalanced.	to spin correctly, leaving the load wetter than normal. Evenly
			arrange the wet load for balanced spinning. Select the Drain &
			Spin cycle to remove excess water. See “Using Your Washer” for
			loading recommendations.
		Check plumbing for correct drain hose	Check drain hose for proper installation. Use drain hose form
		installation. Drain hose extends into	and securely attach to drainpipe or tub. Do not tape over drain
		standpipe farther than 4.5" (114 mm).	opening. Lower drain hose if the end is higher than 96" (2.4 m)
			above the floor. Remove any clogs from drain hose.
		Too much detergent causing suds to	Always measure and follow detergent directions for your load.
		slow or stop draining and spinning.	To remove extra suds, select Rinse/Spin. Do not add detergent.

14

TROUBLESHOOTING

First try the solutions suggested here

for assistance and to possibly avoid a service call.

If you experience	Possible causes	Solution
Washer not performing as expected (cont.)
Dry spots on load	High speed spins extract more	The high spin speeds combined with air flow during the final spin
after cycle	moisture than your previous washer.	can cause items near the top of the load to develop dry spots
		during the final spin. This is normal.
Incorrect or wrong	Check for proper water supply.	Make sure hot and cold inlet hoses are not reversed.
wash or rinse
		Both hoses must be attached to both washer and faucet, and
temperatures
		have both hot and cold water flowing to inlet valve.
		Check that inlet valve screens are not clogged.
		Remove any kinks in hoses.
	Energy saving controlled	Energy Star washers use cooler wash temp than your previous
	wash temperatures.	washer. This includes cooler hot and warm washes. All rinses are
		cold.
Load not rinsed	Check for proper water supply.	Make sure hot and cold inlet hoses are not reversed.
		Both hoses must be attached and have water flowing to the
		inlet valve.
		Both hot and cold water faucets must be on.
		Inlet valve screens on washer may be clogged.
		Remove any kinks in the inlet hose.
	Using too much detergent.	The suds from too much detergent can keep washer from
		operating correctly. Always measure detergent and follow
		detergent directions based on load size and soil level.
	Washer not loaded as recommended.	The washer is less efficient at rinsing when load is tightly packed.
		Load garments in loose heaps evenly around the basket wall.
		Load with dry items only.
		Use cycle designed for the fabrics being washed.
		Add only 1 or 2 additional garments after washer has started.
	Using too low a load size/water level	Choose a load size (water level) that matches the load being
	selection.	washed.
Sand, pet hair, lint,	Heavy sand, pet hair, lint, and	Add a 2nd Rinse to the selected cycle.
etc. on load after	detergent or bleach residues may
washing	require additional rinsing.
Load is tangling	Washer not loaded as recommended.	See “Using Your Washer” section.
		Select a cycle with a slower wash action and spin speed; however,
		items will be wetter than those using a higher speed spin. See the
		“Cycle Guide” to match your load with the best cycle.
		Load garments in loose heaps evenly around the basket wall.
		Reduce tangling by mixing types of load items. Use the
		recommended cycle for the type of garments being washed.
	Using too low a load size/water level	Choose a load size (water level) that matches the load being
	selection.	washed.
Not cleaning or	Washer not loaded as recommended.	Washer is less efficient at cleaning when load is tightly packed.
removing stains
		Load garments in loose heaps evenly around the basket wall.
		Load with dry items only.
		Add only 1 or 2 additional garments after washer has started.
	Adding detergent on top of load.	Add detergent, oxi products, and color-safe bleach to the
		bottom of the basket before adding the load items.
	Using too low a load size/water level	Choose a load size (water level) that matches the load being
	selection.	washed.

15

TROUBLESHOOTING

First try the solutions suggested here

for assistance and to possibly avoid a service call.

	If you experience	Possible Causes	Solution
	Washer not performing as expected (cont.)
	Not cleaning or	Using too much detergent.	The suds from too much detergent can keep washer from
	removing stains (cont.)		operating correctly. Always measure detergent and follow
			manufacturer’s directions based on load size and soil level.
		Not using correct cycle for fabric	Use a higher soil level cycle option and warmer wash temp to
		type.	improve cleaning.
			Use Heavy Duty Super or Normal Super cycle for tough cleaning
			(on some models). See the “Cycle Guide” to match your load
			with the best cycle.
		Not using dispensers.	Use dispensers to avoid chlorine bleach and fabric softener
			staining (on some models).
			Load dispensers before starting a cycle. Select with Fabric
			Softener when using fabric softener.
			Avoid overfilling.
			Do not add products directly onto load.
		Not washing like colors together.	Wash like colors together and remove promptly after the cycle is
			complete to avoid dye transfer.
	Incorrect dispenser	Clogged dispenser.	Load dispensers before starting a cycle.
	operation
			Use only liquid chlorine bleach in the bleach dispenser. Use only
			fabric softener in the fabric softener dispenser.
	Fabric damage	Sharp items were in pockets during	Empty pockets, zip zippers, and snap or hook fasteners before
		wash cycle.	washing to avoid snags and tears.
		Strings and straps could have tangled.	Tie all strings and straps before starting wash load.
		Items may have been damaged	Mend rips and broken threads in seams before washing.
		before washing.
		Fabric damage can occur if load is	Load garments in loose heaps evenly around the basket wall.
		tightly packed.	Load with dry items only.
			Use cycle designed for the fabrics being washed.
			Add only 1 or 2 additional garments after washer has started.
		Liquid chlorine bleach may have been	Do not pour liquid chlorine bleach directly onto load. Wipe up
		added incorrectly.	bleach spills.
			Undiluted bleach will damage fabrics. Do not use more than
			recommended by manufacturer.
			Do not place load items on top of bleach dispenser when loading
			and unloading washer.
		Garment care instructions may not	Always read and follow garment manufacturer’s care label
		have been followed.	instructions. See the “Cycle Guide” to match your load with the
			best cycle.
	Odors	Monthly maintenance not done as	See “Cleaning Your Washer” in “Washer Maintenance.”
		recommended.
			Unload washer as soon as cycle is complete.
		Using too much detergent.	Be sure to measure correctly. Always follow the manufacturer’s
			directions.
			See “Cleaning your Washer” section.
	Lid locked light is	The lid is not closed.	Close the lid. The washer will not start or fill with the lid open.
	flashing
		A cycle was stopped or paused using	The washer may still be spinning. The lid will not unlock until the
		the START/PAUSE/Unlock Lid button.	basket has stopped spinning. This may take several minutes if
			washing large loads or heavy fabrics.
	Single-dose laundry	Adding laundry packet incorrectly.	Be sure laundry packet is added to washer basket before adding
	packet not dissolving		clothes. Do not add packet to dispenser. Follow the manufacturer’s
			instructions to avoid damage to your garments.

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