IBM UPS1500TLV, UPS750TLV, UPS1000THV, UPS1000TLV, UPS750THV, UPS1500THV User Manual

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IBM UPS750TLV/ UPS750THV

IBM UPS1000TLV/ UPS1000THV

IBM UPS1500TLV/ UPS1500THV

Tower Uninterruptible Power Supply

Operation and Maintenance Manual

02R2772

TABLE OF CONTENTS

 

Safety .............................................................................................................................................................................................

1

Introduction ...............................................................................................................................................................................

4

1: INSTALLATION........................................................................................................................................................................

4

Unpacking..................................................................................................................................................................................

4

Positioning the Uninterruptible Power Supply .........................................................................................................................

4

Battery Connection....................................................................................................................................................................

5

Connecting Equipment and Power to the Uninterruptible Power Supply ................................................................................

5

Startup .......................................................................................................................................................................................

6

2: OPERATION...............................................................................................................................................................................

7

Front Display Panel ..................................................................................................................................................................

7

On Battery Operation ................................................................................................................................................................

8

Determining On Battery Runtime..............................................................................................................................................

8

Battery Runtime Table...............................................................................................................................................................

8

3: USER CONFIGURABLE ITEMS ............................................................................................................................................

9

4: STORAGE, MAINTENANCE, AND TRANSPORTING ....................................................................................................

11

Storage.....................................................................................................................................................................................

11

Replacing the Battery Module .................................................................................................................................................

11

5: HARDWARE MAINTENANCE INFORMATION..............................................................................................................

13

Field Replaceable Unit Part Numbers ....................................................................................................................................

13

6: TROUBLESHOOTING ...........................................................................................................................................................

14

7: GETTING HELP AND TECHNICAL ASSISTANCE.........................................................................................................

16

Before you call.........................................................................................................................................................................

16

Using the Documentation ........................................................................................................................................................

16

Getting help and information from the World Wide Web .......................................................................................................

16

Software service and support ..................................................................................................................................................

16

Hardware service and support ................................................................................................................................................

16

Replacement part handling......................................................................................................................................................

17

8: SAFETY INFORMATION ......................................................................................................................................................

18

9: WARRANTY INFORMATION..............................................................................................................................................

45

Part 1 - General Terms............................................................................................................................................................

45

Part 2 - Country-unique Terms ...............................................................................................................................................

47

Part 3 - Warranty Information ................................................................................................................................................

55

10: NOTICES, TRADEMARKS, AND RADIO FREQUENCY WARNINGS.......................................................................

57

Notices .....................................................................................................................................................................................

57

Attention! Life Support ............................................................................................................................................................

57

Edition notice...........................................................................................................................................................................

58

Trademarks..............................................................................................................................................................................

58

Important notes........................................................................................................................................................................

58

Product recycling and disposal ...............................................................................................................................................

58

Battery return program ...........................................................................................................................................................

59

Electronic emission notices .....................................................................................................................................................

59

Power Cords ............................................................................................................................................................................

60

SAFETY

Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informações de Segurança.

Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí.

Læs sikkerhedsforskrifterne, før du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.

Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.

Avant d'installer ce produit, lisez les consignes de sécurité.

Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.

1

Antes de instalar este produto, leia as Informações sobre Segurança.

Antes de instalar este producto, lea la información de seguridad.

Läs säkerhetsinformationen innan du installerar den här produkten.

WARNING: Handling the cord on this product or cords associated with accessories sold with this product, will expose you to lead, a chemical known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling.

ADVERTENCIA: El contacto con el cable de este producto o con cables de accesorios que se venden junto con este producto, pueden exponerle al plomo, un elemento químico que en el estado de California de los Estados Unidos está considerado como un causante de cancer y de defectos congénitos, además de otros riesgos reproductivos. Lávese las manos después de usar el producto.

2

CAUTION! Handling Safety - Use safe practices when lifting.

<18 kg (<40 lb)

32–55 kg (70–120 lb)

 

18–32 kg (40–70 lb)

>55 kg (>120 lb)

>10º

 

CAUTION! Electrical Safety

Electrical Current from power, telephone, and communication cables is hazardous. Please read the following safety statements.

Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.

Connect all power cords to a properly wired and grounded electrical outlet.

Connect to properly wired outlets any equipment that will be attached to this product.

When possible, use one hand only to connect or disconnect signal cables.

Never turn on any equipment when there is evidence of fire, water, or structural damage.

Disconnect the attached power cords, telecommunications systems, networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures.

Connect and disconnect cables as described in the following table when installing, moving, or opening covers on this product or attached devices.

To Connect:

1.Turn everything OFF.

2.First attach all cables to devices.

3.Attach signal cables to connectors.

4.Attach power cords to outlet.

To Disconnect:

1.Turn everything OFF.

2.First remove power cords from outlet.

3.Remove signal cables from connectors.

4.Remove all cables from devices.

5.Turn device ON.

Do not work alone under hazardous conditions.

High current through conductive materials could cause severe burns.

Check that the power cord(s), plug(s), and sockets are in good condition.

Use qualified service personnel to change the plug on the uninterruptible power supply.

When grounding cannot be verified, disconnect the equipment from the utility power outlet before installing or connecting to other equipment. Reconnect the power cord only after all connections are made.

Do not handle any metallic connector before the power has been disconnected.

Connect the equipment to a three wire utility outlet (two poles plus ground). The receptacle must be connected to appropriate branch circuit/mains protection (fuse or circuit breaker). Connection to any other type of receptacle may result in risk of electrical shock.

HV models only:

In order to maintain compliance with the EMC directive for products sold in Europe, output cords attached to the uninterruptible power supply should not exceed 10 meters in length.

Total leakage current from connected equipment and the uninterruptible power supply must not exceed 3.5 mA for a pluggable A Type uninterruptible power supply.

CAUTION! De-energizing Safety

The uninterruptible power supply has an internal energy source, the battery. The output may be energized when the unit is not connected to a utility power outlet.

To de-energize the uninterruptible power supply, press the OFF button to shut the equipment off. Unplug the uninterruptible power supply from the utility power outlet. Disconnect the external batteries where applicable and disconnect the internal battery (see Operation and Setup Guide). Push the ON button to de-energize the capacitors.

CAUTION! Battery Safety

This equipment contains potentially hazardous voltages. Refer to your product documentation to determine which pats are user-replaceable.

Do not dispose of batteries in a fire; they may explode.

Do not open or mutilate batteries. They contain an electrolyte that is toxic and harmful to the skin and eyes.

To avoid personal injury due to energy hazard, remove wristwatches and jewelry such as rings when replacing the batteries. Use tools with insulated handles.

Replace the battery module with the same number and type as originally installed in the equipment.

Be sure to deliver the spent battery to a recycling facility.

3

Introduction

The IBM® UPS750TLV, UPS750THV, UPS1000TLV, UPS1000THV, UPS1500TLV and UPS1500THV models are designed to prevent blackouts, brownouts, sags, and surges from reaching your computer and other valuable electronic equipment. The uninterruptible power supply filters small utility line fluctuations and isolates your equipment from large disturbances by internally disconnecting from the utility line. The uninterruptible power supply provides continuous power from the internal battery until the utility line returns to safe levels or the battery is fully discharged.

1:INSTALLATION

Unpacking

Attention:

Read the Safety Information in this documentation before you install the uninterruptible power supply.

The uninterruptible power supply comes with its battery disconnected (see Battery Connection).

Note: Illustrations in this documentation might differ slightly from your hardware.

Inspect the uninterruptible power supply upon receipt. Accidents and damage can occur during shipment. Notify the carrier and your IBM marketing representative or authorized reseller if there is damage.

The packaging is recyclable; save it for reuse or dispose of it properly. Check the package contents:

Uninterruptible power supply

Uninterruptible power supply accessory kit containing:

Product documentation

PowerChute® CD

Serial and USB communication cables- 2 m (6.5 ft)

750TLV, 1000TLV and 1500TLV models only: One C-13 to NEMA 5-15 power cable - 2 m (6.5 ft)

750THV model only: Three IEC jumper cables - 2 m (6.5 ft)

1000THV and 1500THV models only: Four IEC jumper cables - 2 m (6.5 ft)

1000TLV, 1000THV, 1500TLV and 1500THV models only: One RJ-45, CAT5 network communication cable and one RJ-11 phone communication cable- 1.8 m (6 ft)

Positioning the Uninterruptible Power Supply

Attention: The uninterruptible power supply is heavy.

18–32 kg

Select a location sturdy enough to handle the weight.

(40–70 lb)

 

Do not operate the uninterruptible power supply in excessive dust or in temperature and humidity outside the specified limits.

PLACEMENT

2.5

 

cm (1 in.)

 

 

 

 

 

4

Battery Connection

The battery connector is located on the rear panel (See Connecting Equipment and Power to the Uninterruptible Power Supply).

For battery connection, push the connector into the corresponding port.

Connecting Equipment and Power to the Uninterruptible Power Supply

REAR PANEL

 

750TLV

 

 

750THV

 

1000TLV AND

1000THV AND

 

 

MODEL

 

 

MODEL

 

1500TLV

 

1500THV

 

 

 

 

 

 

 

4

MODELS

 

MODELS

 

1

2

3 4

5

1

2

2 11 5

3

6

2 11

5

6

5

6

 

8

9

 

7

 

9

 

4

12

 

8

9

4

12

7

10

9

7

6

10

 

 

7

 

 

 

 

 

1

INDEX

 

ITEM

 

 

 

 

DESCRIPTION

 

1

 

 

 

 

 

 

 

1 & 2

 

 

USB Port & Serial Port

 

 

 

Power management software and either USB or serial port commu-

 

 

 

 

 

 

 

 

 

nication with the uninterruptible power supply can be used. Use only

 

 

 

 

 

 

 

 

 

cables supplied or approved by IBM.

 

 

 

 

 

 

 

3Site Wiring Fault LED

4TVSS Screw

Use the supplied serial cable to connect to the serial port. DO NOT use a standard serial interface cable since it is incompatible with the uninterruptible power supply connector.

Important: Serial and USB ports cannot be used simultaneously.

750TLV, 1000TLV and 1500TLV models only: See Troubleshooting.

The uninterruptible power supply features a transient voltage surgesuppression (TVSS) screw for connecting the ground lead on surge suppression devices such as telephone and network line protectors.

When connecting a grounding cable, disconnect the unit from the utility power outlet.

5

Smart Slot

See Startup.

 

 

6

Battery Connector

See Battery Connection.

 

 

7

Outlet Banks

Connect equipment.

 

 

8

Input Cord

750TLV, 1000TLV and 1500TLV models only: See Startup.

9

Circuit Breaker

See Troubleshooting.

 

 

10

Input Connector

750THV, 1000THV and 1500THV models only: See Startup.

11

Voltage Sensitivity Button and

1000TLV, 1000THV, 1500TLV and 1500THV models only: See User

 

LED

Configurables.

 

 

12

Telephone/Network Surge Sup-

1000TLV, 1000THV, 1500TLV and 1500THV models only: For tele-

 

pression Ports

phone/network surge suppression, connect a single line telephone or

 

 

a 10Base-T/ 100Base-Tx network cable into the RJ-45/RJ-11 tele-

 

 

phone/network surge protection port,

, on the back of the unin-

 

 

terruptible power supply. Connect from the

port with sup-

 

 

plied telephone or network cabling to a fax modem or network port.

 

 

5

 

 

Startup

1.Plug in the battery connector.

2.Connect equipment to the uninterruptible power supply.

Note: A laser printer draws significantly more power than other types of equipment and might overload the uninterruptible power supply.

3.Add any optional accessories to the Smart-Slot. This IBM uninterruptible power supply is compatible with APC Smart-Slot options.

4.Plug the uninterruptible power supply into a two-pole, three-wire, grounded receptacle only. Do not use extension cords.

750TLV, 1000TLV and 1500TLV models only: The power cord is permanently attached to the rear panel of the uninterruptible power supply.

750THV, 1000THV and 1500THV models only: A country or region specific power cord for the uninterruptible power supply is available as a separate option. Alternatively, you can use a power cord that comes with an IBM server that you intend to connect to the uninterruptible power supply. Use only an IBM supplied or approved power cord to connect your uninterruptible power supply to a power source.

5.Use the power cord or jumper cables that come with the uninterruptible power supply to connect servers or devices to the uninterruptible power supply. Alternatively, you can use a jumper cable or power cord that comes with an IBM server that you intend to connect to the uninterruptible power supply. Use only an IBM supplied or approved power cord or jumper cable to connect servers or devices.

6.750TLV, 1000TLV and 1500TLV models only: Check the site wiring fault LED located on the rear panel. It will be illuminated if the uninterruptible power supply is plugged into an improperly wired utility power outlet (See Troubleshooting).

7.Turn on all connected equipment. To use the uninterruptible power supply as a master on/off switch, be sure all connected equipment is turned on.

8.To turn on the uninterruptible power supply, press the button on the front panel.

9.For optimal computer system security, install PowerChute monitoring software on all computers powered by the uninterruptible power supply.

6

2:OPERATION

Front Display Panel

INDICATOR

DESCRIPTION

 

Online

This LED illuminates when the uninterruptible power supply is supplying utility power to

 

the connected equipment. If not illuminated, the uninterruptible power supply is either not

 

turned on, or is supplying battery power. When blinking, the uninterruptible power supply

 

is running an internal self-test.

 

 

 

AVR Trim

This LED illuminates to indicate the uninterruptible power supply is compensating for a

 

high utility voltage.

 

 

 

AVR Boost

This LED illuminates to indicate the uninterruptible power supply is compensating for a

 

low utility voltage.

 

 

 

On Battery

This LED illuminates when the uninterruptible power supply is supplying battery power

 

to the connected equipment.

 

 

 

Overload

This LED illuminates and the uninterruptible power supply emits a sustained alarm tone

 

when the connected loads are drawing more than the uninterruptible power supply power

 

rating (see Troubleshooting).

 

 

 

Replace Battery/

Failure of a battery self-test causes the uninterruptible power supply to emit short beeps

Battery Disconnected

for one minute and this LED to illuminate (see Troubleshooting).

 

This LED also flashes and a short beep is emitted every two seconds to indicate when the

 

battery is disconnected (see Troubleshooting).

 

 

 

FEATURE

FUNCTION

 

Power On

Press this button to turn on the uninterruptible power supply. (Read on for additional ca-

 

pabilities.)

 

 

 

Power Off

Press this button to turn off the uninterruptible power supply.

 

 

Self-Test

Automatic: The uninterruptible power supply performs a self-test automatically when

 

turned on, and every two weeks thereafter (by default). During the self-test, the uninter-

 

ruptible power supply briefly operates the connected equipment on battery.

 

If the uninterruptible power supply fails the self-test, the replace battery LED illuminates

 

and immediately returns to online operation. The connected equipment is not affected by a

 

failed test. Allow the battery to recharge for 24 hours and perform another self-test. If it

 

fails, the battery must be replaced.

 

Manual: Press and hold the

button for a few seconds to initiate the self-test.

 

 

 

7

Diagnostic Utility

The uninterruptible power supply has a diagnostic feature that displays the utility voltage.

Voltage

Plug the uninterruptible power supply into the utility power outlet.

 

The uninterruptible power supply starts a self-test as part of this procedure. The

 

self-test does not affect the voltage display.

 

Press and hold the

button to view the utility voltage bar graph display. After a few

 

seconds, this five-LED Battery Charge

display on the right of the front panel will

 

show the utility input voltage.

 

 

Refer to the figure at left for the voltage reading, corresponding to the configured nominal

 

output voltage.

 

 

 

The display indicates the voltage is between the displayed value on the list and the next

 

higher value.

 

 

 

If three LEDs are illuminated, the utility voltage is within the normal range. If no LEDs

 

are illuminated and the uninterruptible power supply is plugged into a properly function-

 

ing utility power outlet, the line voltage is extremely low. If all five LEDs are illuminated,

 

the line voltage is extremely high and should be checked by an electrician.

 

 

 

 

On Battery Operation

The IBM uninterruptible power supply switches to battery operation automatically if the utility power fails. While running on battery, an alarm beeps four times every 30 seconds.

Press the button to silence this uninterruptible power supply alarm. If the utility power does not return, the uninterruptible power supply continues to supply power to the connected equipment until the battery is fully discharged.

If you are not using PowerChute, shut down the operating system and turn off the computer before the uninterruptible power supply fully discharges the battery.

Determining On Battery Runtime

The uninterruptible power supply battery charges when connected to utility power. The battery charges to 90% capacity during the first three hours of normal operation. Do not expect full battery run capability during the initial charge period.

Battery Runtime Table

This chart shows the typical on-battery runtime in minutes.

Load (VA)

Load

750VA

1000VA

1500VA

 

(watts)

 

 

 

50

30

105

224

269

100

60

57

127

157

200

122

28

64

80

300

184

18

41

51

400

247

13

29

37

500

311

9.7

23

28

600

377

7.7

18

22

700

447

6.4

15

18

750

500

5.0

13.5

16.5

800

511

12

15

900

579

11

13

1000

700

8

11

1200

790

9.0

1400

936

7.4

1440

1050

6.7

1500

1050

6.7

8

3:USER CONFIGURABLE ITEMS

NOTE: SETTINGS ARE MADE THROUGH THE SUPPLIED POWERCHUTE SOFTWARE OR

OPTIONAL SMART SLOT ACCESSORY CARDS. REFER TO THE SOFTWARE HELP GUIDES FOR DETAILS.

FUNCTION

FACTORY

USER SELECTABLE

 

DESCRIPTION

 

DEFAULT

CHOICES

 

 

 

 

 

 

Automatic Self-Test

Every 14 days

Every 14 days

This function sets the interval at which the

 

(336 hours)

(336 hours),

uninterruptible power supply will execute a

 

 

Every 7 days

self-test.

 

 

 

 

(168 hours),

 

 

 

 

 

On Startup Only,

 

 

 

 

 

No Self-Test

 

 

 

 

 

 

 

UPS ID

UPS_IDEN

Up to eight characters

Use this field to uniquely identify the unin-

 

 

 

terruptible power supply, (i.e. server name

 

 

 

or location) for network management pur-

 

 

 

poses.

 

 

 

 

 

 

Date of Last Battery

Manufacture Date

mm/dd/yy

Reset this date when you replace the battery

Replacement

 

 

module.

 

 

 

 

 

 

Minimum Capacity

0 percent

0, 15, 30, 45, 50, 60, 75,

The uninterruptible power supply will

Before Return from

 

90 percent

charge its batteries to the specified percent-

Shutdown

 

 

age before it powers up connected equip-

 

 

 

ment, following a low-battery shutdown.

 

 

 

 

Alarm Control

Enable

Enable, Mute, Disable

User can mute an ongoing alarm or disable

 

 

 

all existing alarms permanently.

 

 

 

 

Shutdown Delay

90 seconds

0, 90, 180, 270, 360,

The interval is set between the times when

 

 

450, 540, 630 seconds

the uninterruptible power supply receives a

 

 

 

shutdown command and actual shutdown.

 

 

 

 

Synchronized Turn-on

0 seconds

0, 60, 120, 180, 240,

The uninterruptible power supply will wait

Delay

 

300, 360, 420 seconds

the specified time after the return of utility

 

 

 

power before turn-on (to avoid branch cir-

 

 

 

cuit overload).

 

 

 

 

 

Output Voltage

750THV, 1000THV

750THV, 1000THV and

750THV, 1000THV and 1500THV models:

 

and 1500THV mod-

1500THV models:

Allows the user to select the output voltage.

 

els:

220, 230, 240VAC

 

 

 

 

230VAC

 

 

 

 

 

 

 

 

Voltage Sensitivity

High

: Brightly illumi-

Adjust by pressing the voltage sensitivity

The uninterruptible

button

(rear panel). Use a pointed ob-

 

nated - high sensitivity.

power supply detects

 

 

ject (such as a pen) to do so.

 

and reacts to line voltage

 

: Dimly illuminated

Note: In situations of poor power quality,

distortions by transfer-

 

- medium sensitivity.

 

the uninterruptible power supply may fre-

ring to battery operation

 

 

 

: No illumination;

quently transfer to battery operation. If the

to protect connected

 

 

connected equipment can operate normally

equipment.

 

low sensitivity.

 

under such conditions, reduce the sensitivity

 

 

 

 

 

 

setting to conserve battery capacity and

 

 

 

service life.

 

 

 

 

 

 

Low Battery Warning

 

 

The uninterruptible power supply will beep

 

2 minutes

: Brightly illumi-

when two minutes of battery runtime re-

 

PowerChute software

nated - low battery

mains.

 

 

 

warning level of about

Change the warning interval setting by

 

provides automatic,

 

two minutes.

 

unattended shutdown

pressing the voltage sensitivity button, while

 

 

 

when approximately

: Dimly illuminated

pressing and holding the

button.

 

two minutes of bat-

 

tery operated runtime

- low battery warning

Change the low battery warning interval

 

level of about five min-

 

remains.

 

utes.

setting to the time that the operating system

 

 

 

 

 

or system software requires to safely shut

 

 

: No illumination;

down.

 

 

 

 

low battery warning

 

 

 

 

 

level is approximately

 

 

 

 

 

eight minutes.

 

 

 

 

 

Possible interval set-

 

 

 

 

 

tings: 2, 5, 8, 11, 14, 17,

 

 

 

 

 

20, 23 minutes.

 

 

 

 

 

 

 

 

 

9

NOTE: SETTINGS ARE MADE THROUGH THE SUPPLIED POWERCHUTE SOFTWARE OR

OPTIONAL SMART SLOT ACCESSORY CARDS. REFER TO THE SOFTWARE HELP GUIDES FOR DETAILS.

FUNCTION

FACTORY

USER SELECTABLE

DESCRIPTION

DEFAULT

CHOICES

 

 

High Transfer Point

750TLV, 1000TLV

750TLV, 1000TLV

If the utility voltage is usually high and the

 

and 1500TLV mod-

and 1500TLV models:

connected equipment is specified to operate

 

els:127AC

127, 130, 133, 136VAC

with input voltages this high, set the high

 

750THV, 1000THV

750THV, 1000THV

transfer point higher to avoid unnecessary

 

battery usage.

 

and 1500THV mod-

and 1500THV models:

 

 

els:253VAC

253, 257, 261, 265VAC

 

 

 

 

 

Low Transfer Point

750TLV, 1000TLV

750TLV, 1000TLV

If the utility voltage is usually low and the

 

and 1500TLV mod-

and 1500TLV models:

connected equipment is specified to operate

 

els:106VAC

97, 100, 103, 106VAC

with input voltages this low, set the low

 

750THV, 1000THV

750THV, 1000THV

transfer point lower.

 

 

 

and 1500THV mod-

and 1500THV models:

 

 

els:208VAC

196, 200, 204, 208VAC

 

 

 

 

 

10

4:STORAGE, MAINTENANCE, AND TRANSPORTING

Storage

Store the uninterruptible power supply covered in a cool, dry location, with the batteries fully charged.

At -15 to +30 ° C (+5 to +86 ° F), charge the uninterruptible power supply battery every six months.

At +30 to +45 ° C (+86 to +113 ° F), charge the uninterruptible power supply battery every three months.

Replacing the Battery Module

The uninterruptible power supply battery life differs based on usage and environment.

This uninterruptible power supply has an easy to replace, hot-swappable battery module. Replacement is a safe procedure, isolated from electrical hazards. You can leave the uninterruptible power supply and connected equipment on for the replacement procedure. Note: Upon battery disconnection, connected equipment is not protected from power outages.

Contact your IBM marketing representative or authorized reseller for information on replacement battery modules.

REMOVING THE FRONT BEZEL AND BATTERY MODULE

Step 1

Use a coin or screwdriver, on the specified area, to pull down the front bezel.

Step 2

Pull bezel up and rest it on top of the unit.

Step 3

 

750TLV and 750THV Models

1000TLV, 1000THV, 1500TLV and 1500THV

 

Models

Unsnap the battery panel.

Remove the screws that secure the battery panel;

 

then, remove the panel.

11

Step 4

750TLV and 750THV Models

Pull the battery module out of the uninterruptible power supply; the battery connector will disconnect from port.

Battery

Connector

1000TLV and 1000THV Models A.

Pull the battery module from the uninterruptible power supply until the battery cables are visible. Disconnect the battery cable terminals.

Battery

Terminals

1500TLV and 1500THV Models A.

Pull the battery module from the uninterruptible power supply until the back of the module is flush with the outer edges of the uninterruptible power supply.

B.

Remove the battery module from the uninterruptible power supply.

B.

Disconnect the battery connector.

REPLACING THE BATTERY MODULE

To replace the battery module, reverse the directions for Removing the Front Bezel and Battery Module.

Attention: 1000TLV and 1000THV models only: When reconnecting the battery cables, connect cables to the corresponding color terminals.

12

5: HARDWARE MAINTENANCE INFORMATION

This chapter contains information about IBM field replaceable unit (FRU) availability for the IBM UPS750TLV, UPS750THV, UPS1000TLV, UPS1000THV, UPS1500TLV and UPS1500THV models.

Field Replaceable Unit Part Numbers

IBM FRU part numbers are subject to change without notice. This section contains a listing of the FRU part numbers available at the time this document was published.

Index

FRU Part #

Description

 

 

 

1

73P5767

Serial Cable

 

 

 

2

53P7072

USB Cable

 

 

 

3

90P4827

Replacement Battery 750TLV and 750THV

 

 

 

4

90P4829

Replacement Battery 1000TLV and 1000THV

 

 

 

5

90P4831

Replacement Battery 1500TLV and 1500THV

 

 

 

6

90P4884

750TLV UPS with battery & bezel

 

 

 

 

90P4885

750THV UPS with battery & bezel

 

 

 

 

90P4818

1000TLV UPS with battery & bezel

 

 

 

 

90P4821

1000THV UPS with battery & bezel

 

 

 

 

90P4819

1500TLV UPS with battery & bezel

 

 

 

 

90P4822

1500THV UPS with battery & bezel

 

 

 

7

90P4887

750TLV and 750THV Front Bezel Kit

 

 

 

 

90P4841

1000TLV and 1000THV Front Bezel Kit

 

 

 

 

90P4843

1500TLV and 1500THV Front Bezel Kit

 

 

 

13

6:TROUBLESHOOTING

Use the chart below to solve minor uninterruptible power supply installation and operation problems. Refer to IBM for assistance with complex uninterruptible power supply problems.

PROBLEM AND/OR POSSIBLE

SOLUTION

CAUSE

 

UNINTERRUPTIBLE POWER SUPPLY WILL NOT TURN ON

Uninterruptible power supply

Check that the power cord from the uninterruptible power supply to the util-

not connected to utility power

ity power supply is securely connected at both ends.

supply.

 

 

 

Battery not connected prop-

Check that the battery connector is fully snapped into position.

erly.

 

 

 

Very low or no utility voltage.

Check the utility power supply to the uninterruptible power supply by plug-

 

ging in a table lamp. If the light is very dim, have the utility voltage

 

checked.

 

 

UNINTERRUPTIBLE POWER SUPPLY WILL NOT TURN OFF

Internal uninterruptible power

Do not attempt to use the uninterruptible power supply. Unplug the uninter-

supply fault.

ruptible power supply and have it serviced immediately.

 

 

UNINTERRUPTIBLE POWER SUPPLY BEEPS OCCASIONALLY

Normal operating uninterrup-

None. The uninterruptible power supply is protecting the connected equip-

tible power supply beeps

ment from occasional utility power irregularities.

when running on battery.

 

 

 

UNINTERRUPTIBLE POWER SUPPLY IS NOT PROVIDING EXPECTED BACKUP TIME

The uninterruptible power

Charge the battery. Batteries require recharging after extended outages, and

supply battery is weak due to

wear faster when frequently put into service or when operated at elevated

a recent outage or is near the

temperatures. If the battery is near the end of the service life, consider re-

end of the service life.

placing the battery even if the replace battery LED is not yet illuminated.

 

 

ALL LEDS ARE ILLUMINATED AND THE UNINTERRUPTIBLE POWER SUPPLY EMITS A CONSTANT

BEEPING

 

Internal uninterruptible power

Do not attempt to use the uninterruptible power supply. Turn off the uninter-

supply fault.

ruptible power supply and have it serviced immediately.

 

 

FRONT PANEL LEDS FLASH SEQUENTIALLY

The uninterruptible power

None. The uninterruptible power supply will restart automatically when

supply has been shut down

utility power returns.

remotely through software or

 

an optional accessory card.

 

 

 

ALL LEDS ARE OFF AND THE UNINTERRUPTIBLE POWER SUPPLY IS PLUGGED INTO A WALL OUTLET

The uninterruptible power

None. The uninterruptible power supply will return to normal operation

supply is shut down or the

when the power is restored and the battery has a sufficient charge.

battery is discharged from an

 

extended outage.

 

 

 

THE OVERLOAD LED IS ILLUMINATED AND THE UNINTERRUPTIBLE POWER SUPPLY EMITS A SUS-

TAINED ALARM TONE

 

The uninterruptible power sup-

The connected equipment exceeds the specified “maximum load.”

ply is overloaded. The con-

The alarm remains on until the overload is removed. Disconnect nonessen-

nected equipment is drawing

tial equipment from the uninterruptible power supply to eliminate the over-

more VA or more Watts than

load.

the uninterruptible power sup-

The uninterruptible power supply continues to supply power as long as it is

ply can sustain.

 

online and the circuit breaker does not trip; the uninterruptible power sup-

 

ply will not provide power from batteries in the event of a utility voltage

 

interruption.

 

If a continuous overload occurs while the uninterruptible power supply is

 

on battery, the unit turns off output in order to protect the uninterruptible

 

power supply from possible damage.

 

 

 

14

PROBLEM AND/OR POSSIBLE

 

SOLUTION

CAUSE

 

 

THE REPLACE BATTERY LED IS ILLUMINATED

Replace battery LED flashes

 

Check that the battery connectors are fully engaged.

and short beep is emitted every

 

 

two seconds to indicate the

 

 

battery is disconnected.

 

 

 

 

 

Weak battery.

 

Allow the battery to recharge for 24 hours. Then, perform a self-test. If the

 

 

problem persists after recharging, replace the battery.

 

 

 

Failure of a battery self-test.

 

The uninterruptible power supply emits short beeps for one minute and the

 

 

replace battery LED illuminates. The uninterruptible power supply repeats

 

 

the alarm every five hours. Perform the self-test procedure after the battery

 

 

has charged for 24 hours to confirm the replace battery condition. The

 

 

alarm stops and the LED clears if the battery passes the self-test.

 

 

THE SITE WIRING FAULT LED ON THE REAR PANEL IS ILLUMINATED (750TLV, 1000TLV & 1500TLV

MODELS ONLY)

 

 

The uninterruptible power sup-

 

Wiring faults detected include missing ground, hot-neutral polarity reversal,

ply is plugged into an improp-

 

and overloaded neutral circuit.

erly wired utility power outlet.

 

Contact a qualified electrician to correct the building wiring.

 

 

 

 

THE INPUT CIRCUIT BREAKER HAS TRIPPED

The plunger on the circuit

 

Reduce the load on the uninterruptible power supply by unplugging equip-

breaker pops out.

 

ment. Press in the plunger on the circuit breaker.

 

 

THE AVR BOOST OR TRIM LEDS ARE ILLUMINATED

Your system is experiencing

 

Have qualified service personnel check your facility for electrical prob-

excessive periods of low or

 

lems. If the problem continues, contact the utility company for further as-

high voltage.

 

sistance.

 

 

UNINTERRUPTIBLE POWER SUPPLY OPERATES ON BATTERY ALTHOUGH NORMAL LINE VOLTAGE

EXISTS

 

 

The uninterruptible power

 

To reduce the load on the uninterruptible power supply, unplug equipment

supply input circuit breaker

 

and press in the plunger on the circuit breaker.

tripped.

 

 

 

 

 

Very high, low, or distorted

 

Move the uninterruptible power supply to a different outlet on a different

line voltage.

 

circuit, as inexpensive fuel powered generators may distort the voltage. Test

 

 

the input voltage with the utility voltage display (see Operation). If accept-

 

 

able to the connected equipment, reduce the uninterruptible power supply

 

 

sensitivity.

 

 

BATTERY CHARGE AND BATTERY LOAD LEDS FLASH SIMULTANEOUSLY

The uninterruptible power

 

Check that the room temperature is within the specified limits for operation.

supply has shutdown. The

 

Check that the uninterruptible power supply is properly installed, allowing

internal temperature of the

 

 

for adequate ventilation.

uninterruptible power supply

 

 

 

has exceeded the allowable

 

Allow the uninterruptible power supply to cool down. Restart the uninter-

threshold for safe operation.

 

ruptible power supply. If the problem continues, contact IBM.

 

 

 

15

7:GETTING HELP AND TECHNICAL ASSISTANCE

If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This chapter contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your xSeries or IntelliStation system, and whom to call for service, if it is necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the problem yourself:

Check all cables to make sure they are connected.

Check the power switches to make sure that the system is turned on.

Use the troubleshooting information in your system documentation, and use diagnostic tools that come with your system.

Go to the IBM Support Web site at http://www.ibm.com/pc/support/ to check for technical information, hints, tips, and new device drivers.

Use an IBM discussion forum on the IBM Web Site to ask questions.

You can solve many problems without outside assistance by following the troubleshooting procedures that IBM provides in the online help or in the publications that are provided with your system and software. The information that comes with your system also describes the diagnostic tests that you can perform. Most xSeries and IntelliStation systems, operating systems, and programs come with information that contains troubleshooting procedures and explanations of error messages and error codes. If you suspect a software problem, see the information for the operating system or program.

Using the Documentation

Information about your IBM xSeries or IntelliStation system and preinstalled software, if any, is available in the documentation that comes with your system. That documentation includes printed books, online books, readme files, and help files. See the troubleshooting information in your system documentation for instructions for using the diagnostic programs. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. IBM maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.ibm.com/pc/support/ and follow the instructions. Also, you can order publications through the IBM Publications Ordering System at http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi.

Getting help and information from the World Wide Web

On the World Wide Web, the IBM Web site has up-to-date information about IBM xSeries and IntelliStation products, services, and support. The address for IBM xSeries information is http://www.ibm.com/eserver/xseries/. The address for IBM IntelliStation information is http://www.ibm.com/pc/intellistation/.

You can find service information for your IBM products, including supported options, at http://www.ibm.com/pc/support/.

Software service and support

Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with xSeries servers, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, go to http://www.ibm.com/services/sl/products/.

For more information about Support Line and other IBM services, go to http://www.ibm.com/services/, or go to http://www.ibm.com/planetwide/ for support telephone numbers. In the U.S. and Canada, call 1- 800-IBM-SERV (1-800-426-7378).

Hardware service and support

You can receive hardware service through IBM Integrated Technology Services or through your IBM reseller, if your reseller is authorized by IBM to provide warranty service. Go to http://www.ibm.com/planetwide/ for support telephone numbers, or in the U.S. and Canada, call 1-800- IBM-SERV (1-800-426-7378).

In the U.S. and Canada, hardware service and support is available 24 hours a day, 7 days a week. In the U.K., these services are available Monday through Friday, from 9 a.m. to 6 p.m.

16

Replacement part handling

If the issue cannot be resolved through any of the aforementioned steps, you will be sent a replacement part. Pack the uninterruptible power supply or the faulty component in packaging sent by IBM, and use the return label to ship back to IBM. Pack the uninterruptible power supply properly to avoid damage in transit. Never use Styrofoam beads for packaging. Damage sustained in transit is not covered under warranty.

Attention: Always DISCONNECT THE BATTERY before shipping. The battery can remain in the uninterruptible power supply; it does not have to be removed.

Complete the following steps.

1.Shut down and disconnect any equipment attached to the uninterruptible power supply.

2.Shut down the uninterruptible power supply, and disconnect the uninterruptible power supply input cord from the utility.

3.Disconnect the battery connector on the rear panel.

17

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