IBM TI9, TM6, TG4, TI1, TI3 User Manual

SureMark 4610 Printers

User’s Guide for

Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, TG9, TF6, and TM6

Updated April 2, 2009

GA27-4151-07

SureMark 4610 Printers

User’s Guide for

Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, TG9, TF6, and TM6

Updated April 2, 2009

GA27-4151-07

Updated April 2, 2009

Note

Before using this information and the product it supports, be sure to read Appendix H, “Safety information,” on page 197 and the general information under Appendix I, “Notices,” on page 203.

April 2009

This edition applies to IBM SureMark Printer Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, TG9, TF6 and TM6.

Current versions of Retail Store Solutions documentation are available on the IBM Retail Store Solutions Web site at http://www.ibm.com/solutions/retail/store/support/. Click Publications.

A form for reader’s comments is also provided at the back of this publication. If the form has been removed, address your comments to:

IBM Corporation

Retail Store Solutions Information Development

Department ZBDA

PO Box 12195

Research Triangle Park, North Carolina 27709 USA

When you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you supply in any way it believes appropriate without incurring any obligation to you.

© Copyright International Business Machines Corporation 1997, 2006.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Updated April 2, 2009

Contents

	Figures. . . . . . . . . . . . . . . . . . . . . . .	. . .	.	. xi
	Tables. . . . . . . . . . . . . . . . . . . . . . .	. . .	.	.	xiii
	Preface . . . . . . . . . . . . . . . . . . . . . .	. . .	.	.	xv
	Who should read this manual. . . . . . . . . . . . . . .	. . .	.	.	xv
	How this manual is organized . . . . . . . . . . . . . .	. . .	.	.	xv
	Related publications and diskettes. . . . . . . . . . . . .	. . .	.	.	xvi
	Where to find more information . . . . . . . . . . . . . .	. . .	.	.	xvi
	Tell us what you think . . . . . . . . . . . . . . . . .	. . .	.	.	xvi
	Summary of changes . . . . . . . . . . . . . . . .	. . .	.	.	xvii
%	GA27-4151-07 (April, 2009) . . . . . . . . . . . . . . .	. . .	.	. xvii
	GA27-4151-07 (February/March, 2007 update) . . . . . . . .	. . .	.	. xvii
	GA27-4151-07 (May, 2006) . . . . . . . . . . . . . . .	. . .	.	. xvii
	Web-only update GA27-4151-06 (December, 2005) . . . . . .	. . .	.	. xvii
	GA27-4151-06 (August, 2005) . . . . . . . . . . . . . .	. . .	.	. xvii
	Web-only update for corrections to GA27-4151-05 (August, 2004) .	. . .	.	. xvii
	Web-only update for corrections to GA27-4151-05 (August, 2003) .	. . .	.	. xvii
	Web-only update for Model TI8, GA27-4151-05 (April, 2003) . .	. . .	.	. xviii
	Web-only update for GA27-4151-04 (March, 2002) . . . . . .	. . .	.	. xviii
	Web update for GA27-4151-04 (June, 2001) . . . . . . . .	. . .	.	. xviii
	GA27-4151-04 . . . . . . . . . . . . . . . . . . .	. . . . . xviii
	GA27-4151-03 . . . . . . . . . . . . . . . . . . . . . . . . . xix
	GA27-4151-02 . . . . . . . . . . . . . . . . . . . .	. . .	.	. xx

Part 1. General information . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . . 3 Printer overview . . . . . . . . . . . . . . . . . . . . . . . . . 3 Description of models . . . . . . . . . . . . . . . . . . . . . . . 4

Features used with the SureMark printers	. . . . . .	. . . . . . .	.	6
Comparison of the SureMark models . .	. . . . . .	. . . . . . .	.	7
Planning information . . . . . . . . .	. . . . . .	. . . . . . .	.	9
Your responsibilities . . . . . . . .	. . . . . .	. . . . . . .	.	9
Limitations . . . . . . . . . . . .	. . . . . .	. . . . . . .	.	9

Communication interfaces . . . . . . . . . . . . . . . . . . . . 10

Temperature and humidity limits . . . . . . . . . . . . . . . . . 10

Physical dimensions . . . . . . . . . . . . . . . . . . . . . . 10

Power requirements . . . . . . . . . . . . . . . . . . . . . . 12

Hardware requirements . . . . . . . . . . . . . . . . . . . . . 13

Software requirements . . . . . . . . . . . . . . . . . . . . . 13

Resident code pages . . . . . . . . . . . . . . . . . . . . . 15

Bar codes. . . . . . . . . . . . . . . . . . . . . . . . . . 15

Chapter 2. Installation instructions. . . . . . . . . . . .	.	.	.	.	.	17
Unpacking the printer . . . . . . . . . . . . . . . . .	.	.	.	.	.	18
Installing a SureMark printer . . . . . . . . . . . . . . .	.	.	.	.	.	18
Installing for EIA-232/RS-485 communication . . . . . . . .	.	.	.	.	.	18
Installing SureMark for USB communication . . . . . . . .	.	.	.	.	.	21
Using the wall mounting feature. . . . . . . . . . . . . .	.	.	.	.	.	23
Installing the fillers . . . . . . . . . . . . . . . . . .	.	.	.	.	.	24
Installing fillers for EIA-232/RS-485 printers . . . . . . . .	.	.	.	.	.	24

© Copyright IBM Corp. 1997, 2006

iii

	Updated April 2, 2009
	Installing fillers for USB printers. . . . . . . . . . . . . . . . . .	26
	EIA-232 communication mode selections (all models except TI8, TI9, TG8, TG9)	28
	Baud rate selection . . . . . . . . . . . . . . . . . . . . . .	28
	EIA-232 communications protocol selection . . . . . . . . . . . . .	28
	EIA-232 communication mode selections (Models TI8, TI9, TG8, TG9) . . . .	30
	Baud rate selection . . . . . . . . . . . . . . . . . . . . . .	30
	EIA-232 communications protocol selection . . . . . . . . . . . . .	30
	USB communication mode . . . . . . . . . . . . . . . . . . . .	31
	USB selection . . . . . . . . . . . . . . . . . . . . . . . . . 31
	Chapter 3. SureMark installation, service, and utility software . . . . . .	33
	Software adjustments (Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, and
	TG9) . . . . . . . . . . . . . . . . . . . . . . . . . . . .	34
	Offline configurations for Models TI8, TI9, TG8, TG9 . . . . . . . . . .	34
	Using the IBM Diagnostics for the POS Systems and Peripherals (all models
	except Models TI1 and TI2) . . . . . . . . . . . . . . . . . .	34
	Using the reference/service diskettes (Models TI1 and TI2) . . . . . . .	35
	4610 fonts and logos utilities . . . . . . . . . . . . . . . . . . . .	37
	Utility diskette . . . . . . . . . . . . . . . . . . . . . . . .	37
	IBM Diagnostics for POS Systems and Peripherals package (all models
	except TI1 and TI2) . . . . . . . . . . . . . . . . . . . . .	37
	Proportional font conversion utility . . . . . . . . . . . . . . . . . .	37
	Firmware update . . . . . . . . . . . . . . . . . . . . . . . .	37
	Using a firmware update diskette (Models TI1 and TI2 only) . . . . . . .	38
	Using POSS for Windows to update SureMark printer firmware (RS-485 and
	USB only) . . . . . . . . . . . . . . . . . . . . . . . . .	39
	Using JavaPOS for Windows to update SureMark printer firmware (EIA-232,
	RS-485, and USB). . . . . . . . . . . . . . . . . . . . . . 39
	Updating SureMark firmware using temporary EIA-232 attachment . . . . .	40
	Limitation on updating firmware . . . . . . . . . . . . . . . . . .	41
	Emulating the IBM Model 3 or Model 4 printers . . . . . . . . . . . . .	41
	Limitations for emulation . . . . . . . . . . . . . . . . . . . . 41
	Printing saved data . . . . . . . . . . . . . . . . . . . . . . 41
	Emulating an Epson single-station printer (single-station only) . . . . . . .	43
	Enabling Epson emulation . . . . . . . . . . . . . . . . . . . . 43
	Limitations for Epson emulation . . . . . . . . . . . . . . . . . .	43
	MICR data parser sample code (Models TI2, TI4, TI8, TI9, TG4, TG8, and TG9
	only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
	Resources on the Internet . . . . . . . . . . . . . . . . . . . . .	44
	Part 2. Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, TG9 . . . . . . . . .	45
	Chapter 4. Operation . . . . . . . . . . . . . . . . . . . . . . 47
	Operating controls and indicators . . . . . . . . . . . . . . . . . .	47
	Ribbon loading . . . . . . . . . . . . . . . . . . . . . . . . .	51
	Paper loading . . . . . . . . . . . . . . . . . . . . . . . . . 53
	Clearing jams in the check flipper area . . . . . . . . . . . . . . . .	55
%	MICR reader read head cleaning . . . . . . . . . . . . . . . . . .	56
	Thermal print head cleaning . . . . . . . . . . . . . . . . . . . .	57
	Document scanner cleaning (Model TI8, TI9, TG8, TG9) . . . . . . . . .	59
	Document scanner calibration (Models TI8, TI9, TG8, TG9) . . . . . . . .	60
	Chapter 5. Testing and problem analysis . . . . . . . . . . . . . .	61
	Testing the printer . . . . . . . . . . . . . . . . . . . . . . . . 61
	Offline tests . . . . . . . . . . . . . . . . . . . . . . . . . . 62
	Customer receipt test . . . . . . . . . . . . . . . . . . . . .	62

iv SureMark Printers User’s Guide

Updated April 2, 2009

Document insert test . . . . . . . . . . . . . . . . . . . . . . 63 MICR reader and check flipper test (Models TI2, TI4, TI8, TI9, TG4, TG8, and

TG9 only) . . . . . . . . . . . . . . . . . . . . . . . . . 65 EIA-232 hex dump . . . . . . . . . . . . . . . . . . . . . . 66 Resetting the printer - offline . . . . . . . . . . . . . . . . . . . 66 Electronic journal dump. . . . . . . . . . . . . . . . . . . . . 66 Problem determination . . . . . . . . . . . . . . . . . . . . . . 67

Part 3. Models TF6 and TM6 . . . . . . . . . . . . . . . . . . . . . . . . . 69

Chapter 6. Operation (Models TF6 and TM6) . . . . . . . . . . . . . 71 Operating controls and indicators . . . . . . . . . . . . . . . . . . 71 Paper loading . . . . . . . . . . . . . . . . . . . . . . . . . 71 Thermal print head cleaning . . . . . . . . . . . . . . . . . . . . 73

Chapter 7. Testing and problem analysis (Models TF6 and TM6) . . . . . 75 Testing the printer . . . . . . . . . . . . . . . . . . . . . . . . 75

Offline test . . . . .	. . . . . . . . . . . . . . . .	. .		.	.	.	76
EIA-232 hex dump . .	. . . . . . . . . . . . . . . . .		. . . . 77
Resetting the printer - offline . . . . . . . . . . . . . . . .			. . . . 78
Problem determination .	. . . . . . . . . . . . . . . .	. .		.	.	.	78

Part 4. Appendixes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

	Appendix A. Consumable supplies. . . . . . . . . . . . . . . .	.	81
	Paper specifications . . . . . . . . . . . . . . . . . . . . . . . 81
	Thermal paper . . . . . . . . . . . . . . . . . . . . . . . . 81
	Document insert forms (Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8,
	and TG9 only) . . . . . . . . . . . . . . . . . . . . . .	.	82
	Print ribbons (Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9
	only) . . . . . . . . . . . . . . . . . . . . . . . . . . .	.	83
%	Expendable supplies . . . . . . . . . . . . . . . . . . . . . .	.	83
	Appendix B. Printer maintenance procedures . . . . . . . . . . .	.	85
%	Product care procedures . . . . . . . . . . . . . . . . . . . .	.	85
	Service provider system maintenance procedures . . . . . . . . . . .	.	85
	Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9 . . . . . .	.	85
	Models TF6 and TM6 . . . . . . . . . . . . . . . . . . . .	.	85
	Appendix C. Technical information. . . . . . . . . . . . . . . .	.	87
	General description . . . . . . . . . . . . . . . . . . . . . . . 87
	Specifications . . . . . . . . . . . . . . . . . . . . . . . . . 87
	Memory units . . . . . . . . . . . . . . . . . . . . . . . .	.	89
	Immediate commands . . . . . . . . . . . . . . . . . . . . . . 89
	Voltage conversion circuitry . . . . . . . . . . . . . . . . . . .	.	89
	RS-485 serial I/O parameters . . . . . . . . . . . . . . . . . .	.	90
	Cash drawer connector pin assignments . . . . . . . . . . . . . .	.	90
	EIA-232 connector pin assignments . . . . . . . . . . . . . . . .	.	91
	EIA-232 parameters . . . . . . . . . . . . . . . . . . . . . .	.	91
	USB connector pin assignments . . . . . . . . . . . . . . . . .	.	92
	Code page definitions . . . . . . . . . . . . . . . . . . . . . . 92
	Generic code page . . . . . . . . . . . . . . . . . . . . .	.	93
	Code page 437. . . . . . . . . . . . . . . . . . . . . . .	.	94
	Code page 858. . . . . . . . . . . . . . . . . . . . . . .	.	95
	Code page 860. . . . . . . . . . . . . . . . . . . . . . .	.	96

Contents v

Updated April 2, 2009

Code page 863. . . . . . . . . . . . . . . . . . . . . . . . 97 Code page 865. . . . . . . . . . . . . . . . . . . . . . . . 98 Character fonts . . . . . . . . . . . . . . . . . . . . . . . . . 98 Thermal printing font . . . . . . . . . . . . . . . . . . . . . . 98

Impact printing fonts (Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9) . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Appendix D. EIA-232 programming information . . . .	. . .	. . . . 101
EIA-232 commands summary by function. . . . . . . .	. . .	.	.	.	.	104
Alphabetized EIA-232 commands summary . . . . . . .	. . .	.	.	.	.	108

System commands . . . . . . . . . . . . . . . . . . . . . . . 111

Exercise program . . . . . . . . . . . . . .	. .	. .	.	.	.	.	111
Verify previous commands completed . . . . . . .	. .	. .	.	.	.	.	111

Status request. . . . . . . . . . . . . . . . . . . . . . . . 112

Extended address command-request printer ID	.	. . . . . . . . .	.	112
Preset or Onetime-Set commands . . . . . .	.	. . . . . . . . .	.	114
All models . . . . . . . . . . . . . .	.	. . . . . . . . .	.	114
Models TI8 and TI9 only . . . . . . . . .	.	. . . . . . . . .	.	114
Download graphics (logo) commands . . . .	.	. . . . . . . . .	.	115
Predefine messages . . . . . . . . . .	.	. . . . . . . . .	.	117

Download user-defined characters . . . . . . . . . . . . . . . . 118 Thermal code page . . . . . . . . . . . . . . . . . . . . . . 119 Proportional font . . . . . . . . . . . . . . . . . . . . . . . 120 Impact code page . . . . . . . . . . . . . . . . . . . . . . 122 Flash storage write . . . . . . . . . . . . . . . . . . . . . . 123

Erase flash EPROM sector . . . . . . . . . . . . .	. . . .	.	.	123
Send checksum of flash EPROM sector . . . . . . . .	. . . .	.	.	124
Microcode tolerance (MCT) information - loading . . . . .	. . . .	.	.	124
Microcode tolerance (MCT) information - request . . . . .	. . . .	.	.	125
Setup commands . . . . . . . . . . . . . . . . .	. . . .	.	.	129
Set print mode . . . . . . . . . . . . . . . . .	. . . .	.	.	129
Set or cancel double-wide mode . . . . . . . . . . .	. . . .	.	.	130
Set or cancel double-high mode . . . . . . . . . . .	. . . .	.	.	131
Set or cancel underline mode . . . . . . . . . . . .	. . . .	.	.	131
Set or cancel overline mode . . . . . . . . . . . .	. . . .	.	.	131
Set or cancel invert mode . . . . . . . . . . . . .	. . . .	.	.	131
Set or cancel emphasized printing . . . . . . . . . .	. . . .	.	.	132
Select maximum print speed . . . . . . . . . . . .	. . . .	.	.	132
Set or cancel unidirectional printing . . . . . . . . . .	. . . .	.	.	133
Request document length for landscape print . . . . . .	. . . .	.	.	133
Set document length for landscape print . . . . . . . .	. . . .	.	.	133
Set print station . . . . . . . . . . . . . . . . .	. . . .	.	.	134
Select user-defined or resident character sets . . . . . .	. . . .	.	.	134
Set code page . . . . . . . . . . . . . . . . .	. . . .	.	.	135
Set intercharacter spacing . . . . . . . . . . . . .	. . . .	.	.	135
Set or cancel rotated characters . . . . . . . . . . .	. . . .	.	.	135
Set print station parameters. . . . . . . . . . . . .	. . . .	.	.	136
Select 1/8-inch line spacing . . . . . . . . . . . . .	. . . .	.	.	136
Select 1/6-inch line spacing . . . . . . . . . . . . .	. . . .	.	.	136
Select color printing. . . . . . . . . . . . . . . .	. . . .	.	.	137
Set line spacing using minimum units . . . . . . . . .	. . . .	.	.	137
Set sheet eject length . . . . . . . . . . . . . . .	. . . .	.	.	138
Set horizontal tab positions . . . . . . . . . . . . .	. . . .	.	.	138
Set left margin position . . . . . . . . . . . . . .	. . . .	.	.	138
Set relative position. . . . . . . . . . . . . . . .	. . . .	.	.	139
Align positions. . . . . . . . . . . . . . . . . .	. . . .	.	.	139

vi SureMark Printers User’s Guide

Updated April 2, 2009

Set error recovery function . . . . . . . . . . . .	. . . .	. .	.	140
Define document wait time . . . . . . . . . . . .	. . . .	. .	.	141
Status sent to system . . . . . . . . . . . . . .	. . . .	. .	.	141
Select character for reprinted lines . . . . . . . . .	. . . .	. .	.	142

Re-initialize the printer. . . . . . . . . . . . . . . . . . . . . 142

Enable or disable the feed buttons . . . . . . . . . .	.	. .	. .	.	143
Enable or disable the beeper (Models TF6 and TM6 only) .	.	. .	. .	.	143
Enable or disable upside-down printing . . . . . . . .	.	. .	. .	.	144
Select character size for scalable fonts . . . . . . . .	.	. .	. .	.	145
Fix font matrix. . . . . . . . . . . . . . . . . .	.	. .	. .	.	146
Print logo inline . . . . . . . . . . . . . . . . .	.	. .	. .	.	146
Select thermal paper . . . . . . . . . . . . . . .	.	. .	. .	.	147
Bar code commands . . . . . . . . . . . . . . . .	.	. .	. .	.	147
Print bar code . . . . . . . . . . . . . . . . . .	.	. .	. .	.	147
Select horizontal size of bar code . . . . . . . . . .	.	. .	. .	.	152
Select bar code height . . . . . . . . . . . . . .	.	. .	. .	.	152
Select printing position of human readable information (HRI)	.	. .	. .	.	152
Select font for HRI . . . . . . . . . . . . . . . .	.	. .	. .	.	153
Print PDF417 bar code . . . . . . . . . . . . . .	.	. .	. .	.	153
Print PDF417 bar code using binary mode . . . . . . .	.	. .	. .	.	154
Select PDF417 ECC (error correction codewords) level . .	.	. .	. .	.	154
Select aspect ratio PDF417 bar code . . . . . . . . .	.	. .	. .	.	155
Enable PDF417 truncation . . . . . . . . . . . . .	.	. .	. .	.	155
Print character commands . . . . . . . . . . . . . .	.	. .	. .	.	156
Print and line feed . . . . . . . . . . . . . . . .	.	. .	. .	.	156
Print and line feed . . . . . . . . . . . . . . . .	.	. .	. .	.	156
Print, form feed, and cut the paper (FF) . . . . . . . .	.	. .	. .	.	156
Print and feed paper n lines. . . . . . . . . . . . .	.	. .	. .	.	156
Print and feed paper using minimum units . . . . . . .	.	. .	. .	.	156
Print and feed paper in reverse using minimum units . . .	.	. .	. .	.	157

Print graphic messages . . . . . . . . . . . . . . . . . . . . . 157

Select and print a graphics (logo) command. . . . . . . .	. . .	.	.	157
Print predefined graphics (logo) command . . . . . . . .	. . .	.	.	159
Print predefined messages . . . . . . . . . . . . . .	. . .	.	.	159
Miscellaneous commands . . . . . . . . . . . . . . .	. . .	.	.	160
Tab to next tab stop . . . . . . . . . . . . . . . .	. . .	.	.	160
Return home (select print head location) . . . . . . . . .	. . .	.	.	160

Paper cut/DI eject . . . . . . . . . . . . . . . . . . . . . . 161

Generate drive pulse for cash drawer . . . . . . . . . . . . . .	.	161
Retrieve the flash storage . . . . . . . . . . . . . . . . . .	.	161
Retrieve size of user flash storage . . . . . . . . . . . . . . .	.	162
Retrieve printer usage statistics . . . . . . . . . . . . . . . .	.	162
Check processing commands (Models TI2, TI4, TI8, TI9, TG4, TG8, and TG9
only) . . . . . . . . . . . . . . . . . . . . . . . . . .	.	164
Models TI8 and TI9 MICR read commands . . . . . . . . . . . .	.	164
MICR read . . . . . . . . . . . . . . . . . . . . . . . .	.	165

Flip check . . . . . . . . . . . . . . . . . . . . . . . . . 166 Document scanner commands. . . . . . . . . . . . . . . . . . . 166

Start scan . . . . . . . . . . . . . . . . . . .	. . .	. .	.	166
Print scanned image . . . . . . . . . . . . . . .	. . .	. .	.	168
Store scanned image and/or select partial image for retrieval	. . .	. .	.	169
Retrieve scanned image . . . . . . . . . . . . . .	. . .	. .	.	172

Scanner calibration . . . . . . . . . . . . . . . . . . . .			. . 173
Retrieve next image location . . . . . . . . . . . . . .	. .		. . 174
Retrieve first unread image location . . . . . . . . . . . .	.	. .		.	174
Select compression format and scanned image threshold . . . .	.	. .		.	174

Contents vii

Updated April 2, 2009

Asynchronous (real-time) commands . . . . . . . . . . . . . . . . 175

Real-time requests . . . . . . . . . .	. . . . . . .	. . . .	.	175
Data buffer management and batch printing . .	. . . . . . .	. . . .	.	176

Reset line count . . . . . . . . . . . . . . . . . . . . . . . 176

Disable line count . . . . . . .	. . . . . . . . .	. .	. . . . 176
Hold printing until buffer is released .	. . . . . . . . .	. .	. .	.	.	177
Page mode printing commands . . .	. . . . . . . . .	. .	. .	.	.	177

Select page mode . . . . . . . . . . . . . . . . . . . . . . 177 Select standard mode . . . . . . . . . . . . . . . . . . . . . 177

Select printable area . . . . . . . . . . . . . . . . . . . .	.	178
Select printing direction/position . . . . . . . . . . . . . . . .	.	178
Set vertical position . . . . . . . . . . . . . . . . . . . . .	.	178
Set relative vertical position . . . . . . . . . . . . . . . . . .	.	179
Set left margin position (standard mode), set absolute print position (page
mode) . . . . . . . . . . . . . . . . . . . . . . . . .	.	179
Set relative horizontal position . . . . . . . . . . . . . . . . .	.	180
Set printing position. . . . . . . . . . . . . . . . . . . . .	.	180
Print and form feed and cut the paper . . . . . . . . . . . . . .	.	181
Print page in page mode . . . . . . . . . . . . . . . . . . .	.	181
Clear print data in page mode . . . . . . . . . . . . . . . . .	.	181

Document handling . . . . . . . . . . . . . . . . . . . . . . . 181 Portrait mode . . . . . . . . . . . . . . . . . . . . . . . . 181 Landscape mode . . . . . . . . . . . . . . . . . . . . . . 182 Status summary . . . . . . . . . . . . . . . . . . . . . . . 184

Message from the printer. . . . . . . . .	. .	. . . . . . .	.	.	184
Status byte 1 . . . . . . . . . . . . .	. .	. . . . . . .	.	.	184
Status byte 2 . . . . . . . . . . . . .	. .	. . . . . . .	.	.	185
Status byte 3 . . . . . . . . . . . . .	. .	. . . . . . .	.	.	185
Status byte 4 . . . . . . . . . . . . .	. .	. . . . . . .	.	.	185
Status byte 5 . . . . . . . . . . . . .	. .	. . . . . . .	.	.	186
Status byte 6 . . . . . . . . . . . . .	. .	. . . . . . .	.	.	186
Status byte 7 . . . . . . . . . . . . .	. .	. . . . . . .	.	.	186
Status byte 8 . . . . . . . . . . . . .	. .	. . . . . . .	.	.	186
Appendix E. Uploading electronic journal data	. .	. . . . . . .	.	.	187
Enable the upload of EJ data . . . . . . . .	. .	. . . . . . .	.	.	187
Disable the upload of EJ data . . . . . . . .	. .	. . . . . . .	.	.	187

Upload the EJ data . . . . . . . . . . . . . . . . . . . . . . . 188

Request the size of the EJ space	. . . . . . . .	. . . . . . .	.	.	188
Erase the EJ data in the printer .	. . . . . . . .	. . . . . . .	.	.	188
Appendix F. Proportional fonts .	. . . . . . . .	. . . . . . .	.	.	189

Preparing the fonts . . . . . . . . . . . . . . . . . . . . . . . 189 Implementing proportional fonts . . . . . . . . . . . . . . . . . . 189 Layout using align commands . . . . . . . . . . . . . . . . . . 190 Layout using set tab position . . . . . . . . . . . . . . . . . . 191

Appendix G. Emulation support for Epson single-station printer. . . . . 193 Commands supported in emulation mode. . . . . . . . . . . . . . . 193 Commands with limited support in emulation mode . . . . . . . . . . . 195 Commands not supported in emulation mode . . . . . . . . . . . . . 196 Connectivity differences . . . . . . . . . . . . . . . . . . . . . 196 Functional differences . . . . . . . . . . . . . . . . . . . . . . 196

Appendix H. Safety information . . . . . . . . . . . . . . . . . 197

viii SureMark Printers User’s Guide

Updated April 2, 2009

Appendix I. Notices . . . . . . . . . . . . . . . . . . . . . . 203 Electronic emission notices . . . . . . . . . . . . . . . . . . . . 205

Federal Communications Commission (FCC) statement . . . . .	. .	.	205
European Union EMC Directive conformance statement . . . . .	. .	.	205
Industry Canada Class A Emission Compliance statement . . . .	. .	.	206
Avis de conformité aux normes d’Industrie Canada . . . . . . .	. .	.	206
Germany . . . . . . . . . . . . . . . . . . . . . .	. .	.	206
Australia and New Zealand . . . . . . . . . . . . . . . .	. .	.	206
Chinese Class A warning statement . . . . . . . . . . . . .	. .	.	207
Japanese power line harmonics compliance statement . . . . . .	. .	.	207
Japanese Voluntary Control Council for Interference (VCCI) statement			207
Korean communications statement . . . . . . . . . . . . .	. .	.	207
Taiwanese Class A warning statement . . . . . . . . . . . .	. .	.	208

Taiwan contact information . . . . . . . . . . . . . . . . . . . . 208 Cable ferrite requirement . . . . . . . . . . . . . . . . . . . . . 208 Electrostatic Discharge (ESD) . . . . . . . . . . . . . . . . . . . 208

Product Recycling and disposal . .	. . . . . . . . .	.	.	.	. . . . 209
Battery return program . . . . .	. . . . . . . . .	.	.	.	. . .	.	210
For Taiwan:. . . . . . . . .	. . . . . . . . .	.	.	.	. . .	.	210
For the European Union: . . . .	. . . . . . . . .	.	.	.	. . . . 211
For California: . . . . . . . .	. . . . . . . . .	.	.	.	. . . .		211

Flat panel displays . . . . . . . . . . . . . . . . . . . . . . . 212 Monitors and workstations . . . . . . . . . . . . . . . . . . . . 212 Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . 212

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Contents ix

Updated April 2, 2009

x SureMark Printers User’s Guide

Updated April 2, 2009

Figures

1.	IBM SureMark printers . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.	3
2.	SureMark printer dimensions (Models TI1, TI2, TI3, TI4, TG3, and TG4) . . . . . . . . .	.	11
3.	SureMark printer dimensions (Models TI8, TI9, TG8, TG9) . . . . . . . . . . . . . .	.	11
4.	SureMark printer dimensions (Models TF6 and TM6) . . . . . . . . . . . . . . . .	.	12
5.	Cable connectors and EIA-232 settings switch for thermal/impact SureMark printers . . . . .	.	18
6.	Cable connectors for single-station SureMark printers . . . . . . . . . . . . . . . .	.	19
7.	EIA-232 mode switches for single-station SureMark printers . . . . . . . . . . . . . .	.	19
8.	EIA-232 and RS-485 cable routing for single-station SureMark printers . . . . . . . . . .	.	20
9.	USB Ports for thermal/impact SureMark printers . . . . . . . . . . . . . . . . . .	.	21
10.	USB ports for single-station SureMark printers . . . . . . . . . . . . . . . . . . .	.	22
11.	USB cable routing for single-station SureMark printers . . . . . . . . . . . . . . . .	.	22
12.	Mounting a single-station SureMark on a wall . . . . . . . . . . . . . . . . . . .	.	24
13.	Installing the fillers for EIA-232/RS-485 systems . . . . . . . . . . . . . . . . . .	.	25
14.	Installing the fillers for USB systems. . . . . . . . . . . . . . . . . . . . . . .	.	27
15.	SurePOS 500 integration . . . . . . . . . . . . . . . . . . . . . . . . . . .	.	28
16.	Adjustment and alignment printouts . . . . . . . . . . . . . . . . . . . . . . .	.	36
17.	Switch for Epson emulation . . . . . . . . . . . . . . . . . . . . . . . . . .	.	43
18.	SureMark printer indicators, controls, and printing stations (Models TI1, TI2, TI3, TI4, TI8, TI9,
	TG3, TG4, TG8, and TG9) . . . . . . . . . . . . . . . . . . . . . . . . . .	.	47
19.	Inserting checks for all models except TF6 and TM6. . . . . . . . . . . . . . . . .	.	48
20.	Inserting checks or documents in a Model TI2, TI4, TI8, TI9, TG4, TG8, or TG9 printer . . . .	.	48
21.	Inserting checks or documents in a Model TI2 or TI4 printer . . . . . . . . . . . . . .	.	49
22.	Side insertion of documents in a Model TI8 printer . . . . . . . . . . . . . . . . .	.	49
23.	Printable area of an inserted document (portrait) . . . . . . . . . . . . . . . . . .	.	50
24.	Printable area of an inserted document (landscape) . . . . . . . . . . . . . . . . .	.	50
25.	Opening the ribbon cover. . . . . . . . . . . . . . . . . . . . . . . . . . .	.	51
26.	Ribbon cartridge loading . . . . . . . . . . . . . . . . . . . . . . . . . . .	.	51
27.	Ribbon path around the print head . . . . . . . . . . . . . . . . . . . . . . .	.	52

28.Paper cover (Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9) . . . . . . . . . 53

29.Paper loading path (Models TI1, TI2, TI3,TI4, TI8, TI9, TG3, TG4, TG8, and TG9) . . . . . . . 54

30.	Removing the lower document insert cover . . . . . . . . . . . . . . . . . . . .	.	55
31.	Removing the check flipper cartridge (except Models TI8, TI9) . . . . . . . . . . . . .	.	56
% 32.	MICR reader read head . . . . . . . . . . . . . . . . . . . . . . . . . . .	.	57
33.	Print head and print line area (Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9)		58
34.	Scanner and print head location (Model TI8, TI9, TG8, TG9) . . . . . . . . . . . . . .	.	59
35.	Printer buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.	62
36.	Offline printer test pattern from the customer receipt station (Models TI1, TI2, TI3, TI4, TI8, TI9,
	TG3, TG4, TG8, TG9) . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.	64
37.	MICR reader test results (Models TI2, TI4, and TG4): Good noise level . . . . . . . . . .	.	65
38.	MICR reader test results (Models TI8, TI9, TG8, TG9): Good noise level . . . . . . . . .	.	65
39.	MICR reader test results: Noise level needs adjusting . . . . . . . . . . . . . . . .	.	66
40.	SureMark printer indicator, control, and printing station (Models TF6 and TM6) . . . . . . .	.	71
41.	Paper loading path (Models TF6 and TM6) . . . . . . . . . . . . . . . . . . . .	.	72
42.	Print head and print line area (Models TF6 and TM6) . . . . . . . . . . . . . . . .	.	73
43.	Offline printer test pattern (Models TF6 and TM6) . . . . . . . . . . . . . . . . . .	.	77
44.	Printer’s resident character set - generic code page . . . . . . . . . . . . . . . . .	.	93
45.	Code Page 437 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.	94
46.	Code Page 858 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.	95
47.	Code Page 860 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.	96
48.	Code Page 863 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.	97
49.	Code Page 865 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.	98
50.	Proportional font example . . . . . . . . . . . . . . . . . . . . . . . . . .	.	122
51.	Scanned image layout . . . . . . . . . . . . . . . . . . . . . . . . . . .	.	169

© Copyright IBM Corp. 1997, 2006

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Updated April 2, 2009

52. Scanned image organization . . . . . . . . . . . . . . . . . . . . . . . . . . 170

xii SureMark Printers User’s Guide

Updated April 2, 2009

Tables

1.	Warranty information . . . . . . . . . . . . . . . . . . . . . . . . . . .	.	.	. 5
2.	J2 connector pin assignments . . . . . . . . . . . . . . . . . . . . . . .	. .	.	12
3.	Troubleshooting (Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9). . . . .	. .	.	67
4.	Troubleshooting (Models TF6 and TM6) . . . . . . . . . . . . . . . . . . .	. .	.	78
5.	Station characteristics . . . . . . . . . . . . . . . . . . . . . . . . . .	. .	.	88
6.	Sound characteristics . . . . . . . . . . . . . . . . . . . . . . . . . .	. .	.	88
7.	Cash drawer connector pin assignments . . . . . . . . . . . . . . . . . . .	. .	.	90
8.	EIA-232 connector pin functions . . . . . . . . . . . . . . . . . . . . . .	. .	.	91
9.	9-pin to 9-pin EIA-232 connector layout . . . . . . . . . . . . . . . . . . .	. .	.	91
10.	25-pin to 25-pin EIA-232 connector layout . . . . . . . . . . . . . . . . . .	. .	.	91
11.	Standard USB connector pin assignments . . . . . . . . . . . . . . . . . .	. .	.	92
12.	Powered USB connector pin assignments . . . . . . . . . . . . . . . . . .	. .	.	92
13.	Driver documentation by operating system . . . . . . . . . . . . . . . . . . .	.	.	103
14.	EIA-232 commands organized by function . . . . . . . . . . . . . . . . . . .	.	.	104
15.	EIA-232 commands in alphabetical order . . . . . . . . . . . . . . . . . . .	.	.	108
16.	Memory allocation for Models TI8 and TI9 functions . . . . . . . . . . . . . . .	.	.	115
17.	MCT command definitions . . . . . . . . . . . . . . . . . . . . . . . . .	.	.	125
18.	Fonts for Models TI3, TI4, TG3, TG4, TG8, TG9, TI8, TI9, TF6, and TM6 . . . . . . .	.	.	129
19.	Fonts for Models TI1 and TI2 . . . . . . . . . . . . . . . . . . . . . . . .	.	.	130
20.	Width and height for scalable fonts. . . . . . . . . . . . . . . . . . . . . .	.	.	145
21.	Code 128 character set . . . . . . . . . . . . . . . . . . . . . . . . . .	.	.	149
22.	Print bar code examples . . . . . . . . . . . . . . . . . . . . . . . . .	.	.	152
23.	Buffer sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.	.	158
24.	Retrievable usage data . . . . . . . . . . . . . . . . . . . . . . . . . .	.	.	162
25.	Data table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.	.	172
26.	Average size for a personal check with little background data . . . . . . . . . . . .	.	.	174
27.	Print direction . . . . . . . . . . . . . . . . . . . . . . . . . . . . .	.	.	178
28.	Commands supported in Epson emulation mode. . . . . . . . . . . . . . . . .	.	.	193
29.	Commands with limited support in Epson emulation mode . . . . . . . . . . . . .	.	.	195
30.	Commands not supported in Epson emulation mode . . . . . . . . . . . . . . .	.	.	196

© Copyright IBM Corp. 1997, 2006

xiii

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xiv SureMark Printers User’s Guide

Updated April 2, 2009

Preface

This manual assists you with installation, testing, and problem determination of

IBM® SureMark™ printers.

Who should read this manual

This manual is intended for use by persons who are installing, testing, or programming an IBM SureMark printer. The manual should also be used for problem determination on the printer.

How this manual is organized

Part 1, “General information,” on page 1 contains information that applies to

SureMark printers in general:

vChapter 1, “Introduction” provides an overview of the features and options of the SureMark printers.

vChapter 2, “Installation instructions” provides information on installing the SureMark printers.

vChapter 3, “SureMark installation, service, and utility software” provides information about using SureMark utilities to setup or modify your system configuration.

Part 2, “Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, TG9,” on page 45 contains information that is specific to the thermal/impact SureMark printers:

vChapter 4, “Operation” provides information about the controls and indicators. Ribbon loading and paper loading instructions are also included.

vChapter 5, “Testing and problem analysis” provides information on testing and on problem determination.

Part 3, “Models TF6 and TM6,” on page 69 contains information that is specific to the single-station SureMark printers:

vChapter 6, “Operation (Models TF6 and TM6)” provides information on the controls and indicators. Paper loading instructions are also included.

vChapter 7, “Testing and problem analysis (Models TF6 and TM6)” provides information on testing and on problem determination.

The appendixes contain the following information:

vAppendix A, “Consumable supplies” provides information about consumable supplies.

vAppendix C, “Technical information” provides information about technical specifications.

vAppendix D, “EIA-232 programming information” provides information about EIA-232 programming commands.

vAppendix E, “Uploading electronic journal data” provides information about uploading electronic journal data while the SureMark is in Model 4 emulation mode.

vAppendix F, “Proportional fonts” provides information about creating and using proportional fonts.

vAppendix G, “Emulation support for Epson single-station printer” provides expanded information about Epson emulation mode.

© Copyright IBM Corp. 1997, 2006

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Updated April 2, 2009

vAppendix H, “Safety information” provides important safety warnings in several languages.

vAppendix I, “Notices” provides information about trademarks and electronic emission notices.

vFor California: provides information about perchlorate material.

Related publications and diskettes

vIBM SureMark Printers: Hardware Service Manual, GY27-0355

vIBM SureMark Printers: Fonts and Logos Utility Diskette

vIBM SureMark Printers: Firmware Update Diskettes

vIBM 4693 Point-of-Sale Terminals Reference Diskette

vIBM 4694/4695 Point-of-Sale Terminals Service Diskette

vIBM Safety Information—Read This First, GA27-4004.

vIBM SurePOS 700 Series: System Reference, SA27-4220.

vIBM SurePOS 500 Series: System Reference, SA27-4255.

vPOSS Programming Reference and User’s Guide, SC30-3560

Diskettes are available by download from the Internet. See “Resources on the

Internet” on page 44 for more information.

For information about ordering IBM publications not shipped with the SureMark printers, contact your IBM representative or your place of purchase.

Where to find more information

A CD-ROM is available that contains books that are part of the IBM Retail Store

Solutions Library Collection, SK2T-0331.

Current versions of Retail Store Solutions documentation and downloadable diskettes are available on our Web site. See “Resources on the Internet” on page 44 for information about accessing the site.

Tell us what you think

Your feedback is important in helping to provide the most accurate and high-quality information. Please take a few moments to tell us what you think about this book. The only way for us to know if you are satisfied with our books, or how we might improve their quality, is through feedback from customers like you. If you have any comments about this book, there is a comment form at the back of this book. You can also get a copy of the form from the PDF version of the book on the Web.

To access a PDF version of this book, visit the Retail Store Solutions Web site at http://www.ibm.com/solutions/retail/store/support/. From there, select Publications.

After you have filled out the form, return it by mail, by fax, or by giving it to an IBM representative. If applicable, include a reference to the specific location of the text on which you are commenting. For instance, include the page or table number.

Between major revisions of this manual we may make minor technical updates. The latest softcopy version of this manual is available under Publications on the IBM Retail Store Solutions Web site.

xvi SureMark Printers User’s Guide

Updated April 2, 2009

Summary of changes

This section summarizes the changes included in the latest editions of this manual.

% GA27-4151-07 (April, 2009)

%	This update provides changes to the MICR reader read head cleaning procedures,
%	expandable supplies, and product care procedures.
%	Changes or additions to the text are indicated by a change bar (%) to the left of the
%	text.

GA27-4151-07 (February/March, 2007 update)

vModel 3 and Model 4 emulation support notes

vVarious clarifications and corrections

vUpdated notices Appendix I, “Notices,” on page 203

GA27-4151-07 (May, 2006)

This update provides new part numbers for existing products that are manufactured using updated methods or materials required in certain jurisdictions, such as the European Union. It also includes other edits based on user feedback.

Web-only update GA27-4151-06 (December, 2005)

This update provides new and updated commands and programming information, and more references to Models TI8/TG8 and TI9/TG9.

GA27-4151-06 (August, 2005)

This Web-only update adds Model TI9 and TG9, as well as references to Model

TI8.

Web-only update for corrections to GA27-4151-05 (August, 2004)

Corrections and clarifications for:

v“Paper specifications” on page 81

v“Microcode tolerance (MCT) information - request” on page 125

v“Re-initialize the printer” on page 142

v“Start scan” on page 166

v“Select standard mode” on page 177

vMinor changes to formatting

Web-only update for corrections to GA27-4151-05 (August, 2003)

Corrections and clarifications for:

v“Document scanner calibration (Models TI8, TI9, TG8, TG9)” on page 60

vMinor changes to formatting

© Copyright IBM Corp. 1997, 2006

xvii

Updated April 2, 2009

Web-only update for Model TI8, GA27-4151-05 (April, 2003)

This update adds the new Model TI8 to this User’s Guide. This model provides document-scanning capability and a powered flipper.

Web-only update for GA27-4151-04 (March, 2002)

This update contains changes to the paper loading procedure for Models TF6 and TM6.

Web update for GA27-4151-04 (June, 2001)

This update contains the following changes and additions:

vThe location of the Euro character for code page 858 has been corrected. See “Code page 858” on page 95.

vInformation on the new Models TG3 and TG4.

vCommand format details about bar codes 128a and 128b.

vFlash memory usage message. See the remarks in Flash storage write on page 123.

vNew table for Code 128 character set. See Table 21 on page 149.

vThe commands in Appendix D, “EIA-232 programming information,” on page 101 are to be used for EIA-232 connections only. Additional information about where to find commands when using RS-485 or USB communications has been added to the beginning of that appendix.

GA27-4151-04

This edition adds information about the new single-station SureMark printers, which are Models TF6 and TM6, and also about updates for Models TI3 and TI4.

Changes for this edition include:

vBecause there are important differences between Models TF6 and TM6, which are single-station SureMark printers, and the thermal/impact SureMark printers, the book has been reorganized into three parts.

–Part 1 contains information that is similar for all SureMark models. Information about the new single-station printers has been added throughout this part.

–Part 2 contains information that is specific to the thermal/impact SureMark printer Models TI1, TI2, TI3, TI4, TG3, and TG4.

–Part 3 contains information that is specific to the new single-station SureMark printer Models TF6 and TM6.

vA new thermal font has been added. See “Set print mode” on page 129 and “Thermal printing font” on page 98.

vSupport for emulation of an Epson single-station printer has been added. See “Emulating an Epson single-station printer (single-station only)” on page 43 for information about how to enable emulation and an overview of the limitations to using emulation mode. See Appendix G, “Emulation support for Epson single-station printer,” on page 193 for detailed information about what Epson commands are supported in emulation mode.

vA font conversion utility has been added as part of the support for proportional fonts. See “Proportional font conversion utility” on page 37.

xviiiSureMark Printers User’s Guide

Updated April 2, 2009

vInformation about uploading electronic journal data while the printer is emulating a Model 4 printer has been added. See Appendix E, “Uploading electronic journal data,” on page 187.

vThe following commands have been added:

Note: These commands are not supported for Models TI1 and TI2. Currently installed Model TI3, TG3, TI4, and TG4 printers support these commands after you download the latest firmware.

–“Proportional font” on page 120

–“Select color printing” on page 137

–n=09 (Align Column Right) for “Align positions” on page 139

–“Enable or disable upside-down printing” on page 144

–“Select character size for scalable fonts” on page 145

–“Fix font matrix” on page 146

–“Print logo inline” on page 146

–“Select thermal paper” on page 147

–n=09 (Code 128A, 128B, and 128C) for “Print bar code” on page 147

vThe following command, which is supported only on Models TF6 and TM6, has been added:

–“Enable or disable the beeper (Models TF6 and TM6 only)” on page 143

GA27-4151-03

This edition includes information for the support of a USB logic card.

Information that was added includes:

v“USB connector pin assignments” on page 92.

vUSB information has been added to “Voltage conversion circuitry” on page 89.

vThe part number for the available USB cables has been added to “Features used with the SureMark printers” on page 6.

vInformation about your responsibilities when using USB communications has been added to “Planning information” on page 9.

vThe data rate for USB communications has been added to “Communication interfaces” on page 10.

vUSB information has been added to “Hardware requirements” on page 13.

vInformation about installing the SureMark printer for use with USB communications has been added to “Installing SureMark for USB communication” on page 21.

vInformation about installing fillers for the SureMark printer when the USB feature is used has been added to “Installing fillers for USB printers” on page 26.

vCommunication mode information for USB has been added to “USB communication mode” on page 31.

vRelevant information for performing problem determination with USB has been added to Table 3 on page 67.

Summary of changes xix

Updated April 2, 2009

GA27-4151-02

This edition includes information about two new models of the SureMark printer: Model TI3 and Model TI4. Because Model TI3 is a new version of Model TI1, and Model TI4 is a new version of Model TI2, in some cases only the new model number was added to the existing text.

Information that was added includes:

v“Comparison of the SureMark models” on page 7, which describes the microcode, hardware, and operating system differences.

v“Firmware update” on page 37, which describes the methods that you can use to update the SureMark firmware.

v“Enable or disable the feed buttons” on page 143 and “Select maximum print speed” on page 132, which describe new EIA-232 commands.

Information that was changed includes:

v“Software requirements” on page 13, which includes operating system and driver requirements, and application requirements.

v“Code page definitions” on page 92. Code page 850, which is resident in Model TI1 and TI2, has been replaced in this document by code page 858, which is resident in Models TI3 and TI4. Code page 858 is the same as code page 850 plus the euro character symbol.

vZero (0) is no longer valid for the EIA-232 command “Microcode tolerance (MCT) information - request” on page 125.

vThe Remarks under “Define document wait time” on page 141 have been corrected and expanded.

Because documentation, drivers, and diskettes are now available on the Web, “Resources on the Internet” on page 44 was added to describe how to locate the applicable Web site.

Along with these changes and additions, the manual was also reorganized. The information that was in Appendixes B and E, along with some additional information, is now in Chapter 3, “SureMark installation, service, and utility software,” on page 33.

xx SureMark Printers User’s Guide

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Part 1. General information

This part contains descriptions of the SureMark printers and information about installing the printers.

© Copyright IBM Corp. 1997, 2006

1

Updated April 2, 2009

2 SureMark Printers User’s Guide

Updated April 2, 2009

Chapter 1. Introduction

Printer overview . . . . . . . . . . . . . . . . . . . . . . . . . 3 Description of models . . . . . . . . . . . . . . . . . . . . . . . 4

Features used with the SureMark printers . . . . . . . . . . . . .	.	6
Comparison of the SureMark models . . . . . . . . . . . . . . .	.	7
Differences among SureMark models . . . . . . . . . . . . . .	.	7
Differences between Models TI3, TI4, TI8, TI9, TG3, TG4, TG8, TG9, and
Models TF6, TM6 . . . . . . . . . . . . . . . . . . . .	.	8
Planning information . . . . . . . . . . . . . . . . . . . . . .	.	9
Your responsibilities . . . . . . . . . . . . . . . . . . . . .	.	9

Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Communication interfaces . . . . . . . . . . . . . . . . . . . . 10 Temperature and humidity limits . . . . . . . . . . . . . . . . . 10 Physical dimensions . . . . . . . . . . . . . . . . . . . . . . 10

Models TI1, TI2, TI3, TI4, TG3, and TG4 . . . . . . . . . . . .	.	10
Models TI8, TI9, TG8, TG9 . . . . . . . . . . . . . . . . .	.	11
Models TF6 and TM6 . . . . . . . . . . . . . . . . . . .	.	12

Power requirements . . . . . . . . . . . . . . . . . . . . . . 12 Hardware requirements . . . . . . . . . . . . . . . . . . . . . 13 Software requirements . . . . . . . . . . . . . . . . . . . . . 13 Operating system requirements . . . . . . . . . . . . . . . . . 13

Application requirements	. . . . . . . . . . .	. . . . . . .	.	14
Resident code pages . .	. . . . . . . . . . .	. . . . . . .	.	15
Bar codes. . . . . . .	. . . . . . . . . . .	. . . . . . .	.	15

Printer overview

Figure 1. IBM SureMark printers

The IBM SureMark printers are high-performance, high-function printers. The

SureMark is available in several models:

vModels TI3, TI4, TG3, and TG4 feature a thermal customer receipt station and an impact document insert station. The dual print heads enable quiet, fast printing at the customer receipt station while providing the capability to print and frank

© Copyright IBM Corp. 1997, 2006

3

Updated April 2, 2009

checks and to print multipart forms through the document insert station. (Models TI1 and TI2 are older versions of Models TI3 and TI4, respectively. Production of the older models has ceased.)

vModels TI8, TI9, TG8, and TG9 provide a document scanner and a powered flipper, in addition to all the features of Model TI4.

vModels TF6 and TM6 are single-station thermal printers. They contain no document insert station. These models cost less, weigh less, and have a smaller footprint than the thermal/impact SureMark printers. Models TF6 and TM6 have been designed for wall mounting, if desired by the retailer.

All SureMark printers provide:

vFast, quiet receipt printing

vEasy paper loading

v256-KB flash memory for storing messages, logos, code pages, and electronic journal data

vModels TI8, TI9, TG8 and TG9 have 1 MB of flash memory for scanned image storage

vBar code generation

vDownloadable fonts and code pages

vDownloadable microcode

vSmall footprint

vSupport for EIA-232 (RS-232) and RS-485 (EIA-485) interfaces

Note: RS-232 and EIA-232 are synonymous; EIA-232 is used throughout this document. RS-485 and EIA-485 are synonymous; RS-485 is used throughout this document.

vSupport for Universal Serial Bus (USB) interface

The single-station SureMark printers, the SureMark Model TI8, TI9, TG8 and TG9, and SureMark Models TI3, TI4, TG3, and TG4 that have been updated with the latest firmware, support the following in the thermal station:

vProportional fonts

vScalable fonts

vColor printing: black plus one accent on two-color thermal paper (thermal station only)

vUpside-down printing

Additional features of some SureMark models include:

vSingle-pass handling of checks (Models TI2, TI4, TI8, TI9, TG4, TG8, TG9)

vEasy-to-load ribbon cartridge (Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, TG9)

vEpson emulation (Models TF6, TM6)

vDocument scanning (Models TI8, TG8, TI9, TG9)

vCheck 21 compliance (Models TI9, TG9)

Description of models

Note: All TGx models are functionally equivalent to the corresponding TIx models. TGx models have iron gray covers, while TIx models have pearl white covers.

The SureMark printers are available in the following models:

4 SureMark Printers User’s Guide

Updated April 2, 2009

Models TI1 and TI3

Standard models that support receipt and document printing. (Model TI1 can no longer be ordered.)

Models T12 and TI4

High-function models that feature improved check handling. Check handling uses the magnetic character ink recognition (MICR) reader and check flipper that are included in these models. (Model TI2 can no longer be ordered.)

With one insertion of a check into a Model TI2, TI4, TI8, or TI9 printer, the printer uses its MICR reader to read the magnetic-ink-character line on the check, franks the check, and prints the face of the check. While the printer is processing the check, the operator is free to attend to the customer’s needs, which shortens the total transaction time.

Model TI8

In addition to the features of the Model TI4, these models have a document scanner feature. Scanned documents can be stored and retrieved in TIFF, JPEG, and BMP formats. The Model TI8 has increased flipper speed due to a powered flipper. (Model TI8 can no longer be ordered.)

Model TI9

In addition to the features of the Model TI8, the TI9 is compliant with Check 21 legislation, which means that it enables single-insertion check handling and scanning of both sides of the full length of the document.

Models TF6 and TM6

Smaller models that contain only a thermal customer receipt station. Because there is no document insert station, these models do not support document printing.

Models TF6 and TM6 have an audible alarm, a spill-resistant design, and an optional wall mount.

For Food Service customers, Model TF6 covers match the IBM SurePOS™ 500 Series systems. For Retail customers, Model TM6 covers match the IBM 4694 systems if the EIA-232/RS-485 interface is ordered, and the covers match the IBM SurePOS 700 Series systems if the USB interface is ordered.

Note: Model TG3 is functionally equivalent to TI3, TG4 is functionally equivalent to TI4, and so on.

Table 1 shows the warranty information for each printer model.

Table 1. Warranty information

Machine type	Description	Warranty	Warranty
		service	upgrade
4610-TI3	EIA-232, RS-485, USB (Pearl white covers)	IOR 24x7	none
4610-TI4	EIA-232, RS-485, USB (Pearl white covers)	IOR 24x7	none
4610-TI5 (DBCS,	EIA-232, RS-485, USB (Pearl white covers)	IOR 24x7	none
AP only)
4610-TI8	EIA-232, RS-485, USB (Pearl white covers)	IOR 24x7	none
4610-TI9	EIA-232, RS-485, USB (Pearl white covers)	IOR 24x7	none
4610-TM6	EIA-232, RS-485, USB (Pearl white covers)	IOR 24x7	none

Chapter 1. Introduction 5

Updated April 2, 2009

Table 1. Warranty information (continued)

Machine type	Description	Warranty	Warranty
		service	upgrade
4610-TM7	EIA-232, RS-485, USB (Pearl white covers)	IOR 24x7	none
(DBCS, AP only)
4610-TF6	TM6 with iron gray covers	Depot	IOR 24x7,
		repair	9x5
4610-TF7	TM7 with iron gray covers	Depot	IOR 24x7,
		repair	9x5
4610-IF6	Functionally equivalent to TF6 with iron gray	IOR 24x7	none
	covers but with IOR warranty
4610-TG3	Functionally equivalent to Model TI3 with iron	IOR 24x7	none
	gray covers
4610-TG4	Functionally equivalent to Model TI4 with iron	IOR 24x7	none
	gray covers
4610-TG5	Functionally equivalent to Model TI5 with iron	IOR 24x7	none
(DBCS, AP only)	gray covers
4610-TG8	Functionally equivalent to Model TI8 with iron	IOR 24x7	none
	gray covers
4610-TG9	Functionally equivalent to Model TI9 with iron	IOR 24x7	none
	gray covers
4610-DG3	Functionally equivalent to Model TG3 but	Depot	IOR 24x7,
	with Depot warranty	repair	9x5
4610-DG4	Functionally equivalent to Model TG4 but	Depot	IOR 24x7,
	with Depot warranty	repair	9x5
4610-DI3	Functionally equivalent to Model TI3 but with	Depot	IOR 24x7,
	Depot warranty	repair	9x5
4610-DI4	Functionally equivalent to Model TI4 but with	Depot	IOR 24x7,
	Depot warranty	repair	9x5
4610-DI8	Functionally equivalent to Model TI8 but with	Depot	IOR 24x7,
	Depot warranty	repair	9x5
4610-DI9	Functionally equivalent to Model TI9 but with	Depot	IOR 24x7,
	Depot warranty	repair	9x5
4610-DM6	Functionally equivalent to Model TM6 but	Depot	IOR 24x7,
	with Depot warranty	repair	9x5
4610-DG8	Functionally equivalent to Model TG8 but	Depot	IOR 24x7,
	with Depot warranty	repair	9x5
4610-DG9	Functionally equivalent to Model TG9 but	Depot	IOR 24x7,
	with Depot warranty	repair	9x5

Note: IOR 24x7 is IBM on-site repair 24 hours times seven days per week. 9x5 is nine hours per day for five days per week.

Features used with the SureMark printers

All models support the following features:

vIntegration Panel

v40-Character VFD or LCD Post Extension

vDistributed Printer Cable (RS-485)

vIntegrated Cable (RS-485)

6 SureMark Printers User’s Guide

Updated April 2, 2009

vShort EIA-232 Communications Cable, 2 m (about 6.6 ft), P/N 40N4780

vLong EIA-232 Communications Cable, 4 m (about 13.1 ft), P/N 40N4781

vPower Supply (EIA-232 and USB), P/N 40N5051

vPower Cords (country-specific)

vEIA-232/RS-485 Interface Card

Models TI3, TI4, TI8, TI9, TG3, TG4, TG8, TG9, TM6 and TF6 support the following features:

vUSB Cable, Powered, 0.5 m (about 1.6 ft), P/N 40N4715

vUSB Cable, Powered, 3.8 m (about 12.5 ft), P/N 40N4716

vUSB Cable, Standard, 5.0 m (about 16.4 ft), P/N 40N4767

vUSB Interface Card

Because a cash drawer can attach directly to the SureMark, all models also support the following features:

vCompact Cash Drawer, Vertical Till

vCompact Cash Drawer, Horizontal Till

vFull-size Cash Drawer, Adjustable Till

vFull-size Cash Drawer, Fixed Till Insert

vShort Cash Drawer Cable, P/N 40N4778

vLong Cash Drawer Cable, P/N 40N4779

Comparison of the SureMark models

The SureMark models can be divided into three groups:

vModels TI1 and TI2 can no longer be ordered. Because these are not currently being manufactured, they do not support some functions that are on the current models.

vModels TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9 have a thermal print station for customer receipts and an impact print station for document processing. These models are currently being manufactured.

–Models TI8 and TG8 additionally have document scanning.

–Models TI9 and TG9 additionally have document scanning compliant with Check 21.

vModels TF6 and TM6 have only a thermal print station for customer receipts.

Differences among SureMark models

vDifferent microcode is required to operate each of the following groups of printers:

–Models TI1 and TI2

–Models TI3, TI4, TG3, TG4, TM6, TF6

–Models TI3, TI4, TG3, TG4, TF6, TM6 with the 2 MB card option

–Models TI3, TI4, TG3, and TG4 with the 8 MB card option

–Models TI8, TI9, TG8, and TG9

vTotal amount of data space available for the download of graphic messages is 65 376 bytes for Models TI1 and TI2, but only 65 136 bytes for Models TI3, TI4, TG3, and TG4. Models TI8, TI9, TG8, and TG9 have from 0 KB to 1 MB, user allocatable.

Chapter 1. Introduction 7

Updated April 2, 2009

vMemory allocated to store incoming commands and data is 16 KB for Models TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9, but only 4 KB for Models TI1 and TI2.

vModels TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9 operate at higher speeds than Models TI1 and TI2.

vCode page 858, which contains the euro character symbol, is resident in Models TI3, TI4, TI8, TI9, TG3, and TG4. Code page 850, which contains all character symbols from code page 858 excluding the euro character symbol, is resident in Models TI1 and TI2.

vThe second byte of the device ID specifies what model of SureMark is being used. The 4690 OS uses the printer model to determine the name of the microcode update file:

–ADXPJPUF.DAT for Models TI1 and TI2

–ADXPJPFF.DAT for Models TI3, TI4, TG3, TG4, TM6, TF6

–ADXPJP2F.DAT for Models TI3, TI4, TG3, and TG4 with the 2 MB card option

–For microcode update information for Models TI8, TI9, TG8, and TG9, see the IBM Retail Store Solutions Web site at http://www.ibm.com/solutions/retail/ store/support/.

Differences between Models TI3, TI4, TI8, TI9, TG3, TG4, TG8, TG9, and Models TF6, TM6

Models TF6 and TM6 are single-station thermal printers. These models do not include an impact station. Therefore they can not be used for any of the check handling that thermal/impact SureMark Models TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9 support.

The single-station SureMark printers have a lower weight, lower cost, and smaller footprint than the thermal/impact printers. The single-station SureMark printers are designed to provide a cost-effective printer in environments that do not require document printing and check processing.

The single-station SureMark printers are spill-resistant, which makes them a good choice for food service customers. In the single-station printers, the logic card and interface card are mounted vertically, which minimizes the possibility of damage from spills. (In the thermal/impact printers, although the logic card is mounted vertically, the interface card is mounted horizontally.) For particularly hazardous locations, an optional spill cover is available for Models TF6 and TM6.

Models TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9 have a trap-door design that allows you to easily change to a new interface, for example when upgrading from EIA-232 to USB. To change the interface on a single-station SureMark, you must remove the bottom cover, then remove both the logic card and the interface card (they are joined by a connector).

The single-station SureMark printers support a 90 mm diameter paper roll, instead of the 80 mm paper roll that is used with the thermal/impact printers. The single-station printers also support an external larger paper roll via RPQ. When the external paper roll is used, the paper feeds into the printer through a slot in the bottom cover of the printer.

A power switch is located inside the top cover of the single-station SureMark printers. Power to the thermal/impact SureMark printers is controlled by the system or by an external power supply.

8 SureMark Printers User’s Guide