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SureMark 4610 Printers

 

User’s Guide for

Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, TG9, TF6, and TM6

Updated April 2, 2009

GA27-4151-07

SureMark 4610 Printers

 

User’s Guide for

Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, TG9, TF6, and TM6

Updated April 2, 2009

GA27-4151-07

Updated April 2, 2009

Note

Before using this information and the product it supports, be sure to read Appendix H, “Safety information,” on page 197 and the general information under Appendix I, “Notices,” on page 203.

April 2009

This edition applies to IBM SureMark Printer Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, TG9, TF6 and TM6.

Current versions of Retail Store Solutions documentation are available on the IBM Retail Store Solutions Web site at http://www.ibm.com/solutions/retail/store/support/. Click Publications.

A form for reader’s comments is also provided at the back of this publication. If the form has been removed, address your comments to:

IBM Corporation

Retail Store Solutions Information Development

Department ZBDA

PO Box 12195

Research Triangle Park, North Carolina 27709 USA

When you send information to IBM, you grant IBM a nonexclusive right to use or distribute whatever information you supply in any way it believes appropriate without incurring any obligation to you.

© Copyright International Business Machines Corporation 1997, 2006.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Updated April 2, 2009

Contents

 

Figures. . . . . . . . . . . . . . . . . . . . . . .

. . .

.

. xi

 

Tables. . . . . . . . . . . . . . . . . . . . . . .

. . .

.

.

xiii

 

Preface . . . . . . . . . . . . . . . . . . . . . .

. . .

.

.

xv

 

Who should read this manual. . . . . . . . . . . . . . .

. . .

.

.

xv

 

How this manual is organized . . . . . . . . . . . . . .

. . .

.

.

xv

 

Related publications and diskettes. . . . . . . . . . . . .

. . .

.

.

xvi

 

Where to find more information . . . . . . . . . . . . . .

. . .

.

.

xvi

 

Tell us what you think . . . . . . . . . . . . . . . . .

. . .

.

.

xvi

 

Summary of changes . . . . . . . . . . . . . . . .

. . .

.

.

xvii

%

GA27-4151-07 (April, 2009) . . . . . . . . . . . . . . .

. . .

.

. xvii

 

GA27-4151-07 (February/March, 2007 update) . . . . . . . .

. . .

.

. xvii

 

GA27-4151-07 (May, 2006) . . . . . . . . . . . . . . .

. . .

.

. xvii

 

Web-only update GA27-4151-06 (December, 2005) . . . . . .

. . .

.

. xvii

 

GA27-4151-06 (August, 2005) . . . . . . . . . . . . . .

. . .

.

. xvii

 

Web-only update for corrections to GA27-4151-05 (August, 2004) .

. . .

.

. xvii

 

Web-only update for corrections to GA27-4151-05 (August, 2003) .

. . .

.

. xvii

 

Web-only update for Model TI8, GA27-4151-05 (April, 2003) . .

. . .

.

. xviii

 

Web-only update for GA27-4151-04 (March, 2002) . . . . . .

. . .

.

. xviii

 

Web update for GA27-4151-04 (June, 2001) . . . . . . . .

. . .

.

. xviii

 

GA27-4151-04 . . . . . . . . . . . . . . . . . . .

. . . . . xviii

 

GA27-4151-03 . . . . . . . . . . . . . . . . . . . . . . . . . xix

 

GA27-4151-02 . . . . . . . . . . . . . . . . . . . .

. . .

.

. xx

Part 1. General information . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . . . 3 Printer overview . . . . . . . . . . . . . . . . . . . . . . . . . 3 Description of models . . . . . . . . . . . . . . . . . . . . . . . 4

Features used with the SureMark printers

. . . . . .

. . . . . . .

.

6

Comparison of the SureMark models . .

. . . . . .

. . . . . . .

.

7

Planning information . . . . . . . . .

. . . . . .

. . . . . . .

.

9

Your responsibilities . . . . . . . .

. . . . . .

. . . . . . .

.

9

Limitations . . . . . . . . . . . .

. . . . . .

. . . . . . .

.

9

Communication interfaces . . . . . . . . . . . . . . . . . . . . 10

Temperature and humidity limits . . . . . . . . . . . . . . . . . 10

Physical dimensions . . . . . . . . . . . . . . . . . . . . . . 10

Power requirements . . . . . . . . . . . . . . . . . . . . . . 12

Hardware requirements . . . . . . . . . . . . . . . . . . . . . 13

Software requirements . . . . . . . . . . . . . . . . . . . . . 13

Resident code pages . . . . . . . . . . . . . . . . . . . . . 15

Bar codes. . . . . . . . . . . . . . . . . . . . . . . . . . 15

Chapter 2. Installation instructions. . . . . . . . . . . .

.

.

.

.

.

17

Unpacking the printer . . . . . . . . . . . . . . . . .

.

.

.

.

.

18

Installing a SureMark printer . . . . . . . . . . . . . . .

.

.

.

.

.

18

Installing for EIA-232/RS-485 communication . . . . . . . .

.

.

.

.

.

18

Installing SureMark for USB communication . . . . . . . .

.

.

.

.

.

21

Using the wall mounting feature. . . . . . . . . . . . . .

.

.

.

.

.

23

Installing the fillers . . . . . . . . . . . . . . . . . .

.

.

.

.

.

24

Installing fillers for EIA-232/RS-485 printers . . . . . . . .

.

.

.

.

.

24

© Copyright IBM Corp. 1997, 2006

iii

 

Updated April 2, 2009

 

Installing fillers for USB printers. . . . . . . . . . . . . . . . . .

26

 

EIA-232 communication mode selections (all models except TI8, TI9, TG8, TG9)

28

 

Baud rate selection . . . . . . . . . . . . . . . . . . . . . .

28

 

EIA-232 communications protocol selection . . . . . . . . . . . . .

28

 

EIA-232 communication mode selections (Models TI8, TI9, TG8, TG9) . . . .

30

 

Baud rate selection . . . . . . . . . . . . . . . . . . . . . .

30

 

EIA-232 communications protocol selection . . . . . . . . . . . . .

30

 

USB communication mode . . . . . . . . . . . . . . . . . . . .

31

 

USB selection . . . . . . . . . . . . . . . . . . . . . . . . . 31

 

Chapter 3. SureMark installation, service, and utility software . . . . . .

33

 

Software adjustments (Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, and

 

 

TG9) . . . . . . . . . . . . . . . . . . . . . . . . . . . .

34

 

Offline configurations for Models TI8, TI9, TG8, TG9 . . . . . . . . . .

34

 

Using the IBM Diagnostics for the POS Systems and Peripherals (all models

 

 

except Models TI1 and TI2) . . . . . . . . . . . . . . . . . .

34

 

Using the reference/service diskettes (Models TI1 and TI2) . . . . . . .

35

 

4610 fonts and logos utilities . . . . . . . . . . . . . . . . . . . .

37

 

Utility diskette . . . . . . . . . . . . . . . . . . . . . . . .

37

 

IBM Diagnostics for POS Systems and Peripherals package (all models

 

 

except TI1 and TI2) . . . . . . . . . . . . . . . . . . . . .

37

 

Proportional font conversion utility . . . . . . . . . . . . . . . . . .

37

 

Firmware update . . . . . . . . . . . . . . . . . . . . . . . .

37

 

Using a firmware update diskette (Models TI1 and TI2 only) . . . . . . .

38

 

Using POSS for Windows to update SureMark printer firmware (RS-485 and

 

 

USB only) . . . . . . . . . . . . . . . . . . . . . . . . .

39

 

Using JavaPOS for Windows to update SureMark printer firmware (EIA-232,

 

 

RS-485, and USB). . . . . . . . . . . . . . . . . . . . . . 39

 

Updating SureMark firmware using temporary EIA-232 attachment . . . . .

40

 

Limitation on updating firmware . . . . . . . . . . . . . . . . . .

41

 

Emulating the IBM Model 3 or Model 4 printers . . . . . . . . . . . . .

41

 

Limitations for emulation . . . . . . . . . . . . . . . . . . . . 41

 

Printing saved data . . . . . . . . . . . . . . . . . . . . . . 41

 

Emulating an Epson single-station printer (single-station only) . . . . . . .

43

 

Enabling Epson emulation . . . . . . . . . . . . . . . . . . . . 43

 

Limitations for Epson emulation . . . . . . . . . . . . . . . . . .

43

 

MICR data parser sample code (Models TI2, TI4, TI8, TI9, TG4, TG8, and TG9

 

 

only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

 

Resources on the Internet . . . . . . . . . . . . . . . . . . . . .

44

 

 

 

 

Part 2. Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, TG9 . . . . . . . . .

45

 

Chapter 4. Operation . . . . . . . . . . . . . . . . . . . . . . 47

 

Operating controls and indicators . . . . . . . . . . . . . . . . . .

47

 

Ribbon loading . . . . . . . . . . . . . . . . . . . . . . . . .

51

 

Paper loading . . . . . . . . . . . . . . . . . . . . . . . . . 53

 

Clearing jams in the check flipper area . . . . . . . . . . . . . . . .

55

%

MICR reader read head cleaning . . . . . . . . . . . . . . . . . .

56

 

Thermal print head cleaning . . . . . . . . . . . . . . . . . . . .

57

 

Document scanner cleaning (Model TI8, TI9, TG8, TG9) . . . . . . . . .

59

 

Document scanner calibration (Models TI8, TI9, TG8, TG9) . . . . . . . .

60

 

Chapter 5. Testing and problem analysis . . . . . . . . . . . . . .

61

 

Testing the printer . . . . . . . . . . . . . . . . . . . . . . . . 61

 

Offline tests . . . . . . . . . . . . . . . . . . . . . . . . . . 62

 

Customer receipt test . . . . . . . . . . . . . . . . . . . . .

62

iv SureMark Printers User’s Guide

Updated April 2, 2009

Document insert test . . . . . . . . . . . . . . . . . . . . . . 63 MICR reader and check flipper test (Models TI2, TI4, TI8, TI9, TG4, TG8, and

TG9 only) . . . . . . . . . . . . . . . . . . . . . . . . . 65 EIA-232 hex dump . . . . . . . . . . . . . . . . . . . . . . 66 Resetting the printer - offline . . . . . . . . . . . . . . . . . . . 66 Electronic journal dump. . . . . . . . . . . . . . . . . . . . . 66 Problem determination . . . . . . . . . . . . . . . . . . . . . . 67

Part 3. Models TF6 and TM6 . . . . . . . . . . . . . . . . . . . . . . . . . 69

Chapter 6. Operation (Models TF6 and TM6) . . . . . . . . . . . . . 71 Operating controls and indicators . . . . . . . . . . . . . . . . . . 71 Paper loading . . . . . . . . . . . . . . . . . . . . . . . . . 71 Thermal print head cleaning . . . . . . . . . . . . . . . . . . . . 73

Chapter 7. Testing and problem analysis (Models TF6 and TM6) . . . . . 75 Testing the printer . . . . . . . . . . . . . . . . . . . . . . . . 75

Offline test . . . . .

. . . . . . . . . . . . . . . .

. .

.

.

.

76

EIA-232 hex dump . .

. . . . . . . . . . . . . . . . .

. . . . 77

Resetting the printer - offline . . . . . . . . . . . . . . . .

. . . . 78

Problem determination .

. . . . . . . . . . . . . . . .

. .

.

.

.

78

Part 4. Appendixes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

 

Appendix A. Consumable supplies. . . . . . . . . . . . . . . .

.

81

 

Paper specifications . . . . . . . . . . . . . . . . . . . . . . . 81

 

Thermal paper . . . . . . . . . . . . . . . . . . . . . . . . 81

 

Document insert forms (Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8,

 

 

 

and TG9 only) . . . . . . . . . . . . . . . . . . . . . .

.

82

 

Print ribbons (Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9

 

 

 

only) . . . . . . . . . . . . . . . . . . . . . . . . . . .

.

83

%

Expendable supplies . . . . . . . . . . . . . . . . . . . . . .

.

83

 

Appendix B. Printer maintenance procedures . . . . . . . . . . .

.

85

%

Product care procedures . . . . . . . . . . . . . . . . . . . .

.

85

 

Service provider system maintenance procedures . . . . . . . . . . .

.

85

 

Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9 . . . . . .

.

85

 

Models TF6 and TM6 . . . . . . . . . . . . . . . . . . . .

.

85

 

Appendix C. Technical information. . . . . . . . . . . . . . . .

.

87

 

General description . . . . . . . . . . . . . . . . . . . . . . . 87

 

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . 87

 

Memory units . . . . . . . . . . . . . . . . . . . . . . . .

.

89

 

Immediate commands . . . . . . . . . . . . . . . . . . . . . . 89

 

Voltage conversion circuitry . . . . . . . . . . . . . . . . . . .

.

89

 

RS-485 serial I/O parameters . . . . . . . . . . . . . . . . . .

.

90

 

Cash drawer connector pin assignments . . . . . . . . . . . . . .

.

90

 

EIA-232 connector pin assignments . . . . . . . . . . . . . . . .

.

91

 

EIA-232 parameters . . . . . . . . . . . . . . . . . . . . . .

.

91

 

USB connector pin assignments . . . . . . . . . . . . . . . . .

.

92

 

Code page definitions . . . . . . . . . . . . . . . . . . . . . . 92

 

Generic code page . . . . . . . . . . . . . . . . . . . . .

.

93

 

Code page 437. . . . . . . . . . . . . . . . . . . . . . .

.

94

 

Code page 858. . . . . . . . . . . . . . . . . . . . . . .

.

95

 

Code page 860. . . . . . . . . . . . . . . . . . . . . . .

.

96

Contents v

Updated April 2, 2009

Code page 863. . . . . . . . . . . . . . . . . . . . . . . . 97 Code page 865. . . . . . . . . . . . . . . . . . . . . . . . 98 Character fonts . . . . . . . . . . . . . . . . . . . . . . . . . 98 Thermal printing font . . . . . . . . . . . . . . . . . . . . . . 98

Impact printing fonts (Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9) . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Appendix D. EIA-232 programming information . . . .

. . .

. . . . 101

EIA-232 commands summary by function. . . . . . . .

. . .

.

.

.

.

104

Alphabetized EIA-232 commands summary . . . . . . .

. . .

.

.

.

.

108

System commands . . . . . . . . . . . . . . . . . . . . . . . 111

Exercise program . . . . . . . . . . . . . .

. .

. .

.

.

.

.

111

Verify previous commands completed . . . . . . .

. .

. .

.

.

.

.

111

Status request. . . . . . . . . . . . . . . . . . . . . . . . 112

Extended address command-request printer ID

.

. . . . . . . . .

.

112

Preset or Onetime-Set commands . . . . . .

.

. . . . . . . . .

.

114

All models . . . . . . . . . . . . . .

.

. . . . . . . . .

.

114

Models TI8 and TI9 only . . . . . . . . .

.

. . . . . . . . .

.

114

Download graphics (logo) commands . . . .

.

. . . . . . . . .

.

115

Predefine messages . . . . . . . . . .

.

. . . . . . . . .

.

117

Download user-defined characters . . . . . . . . . . . . . . . . 118 Thermal code page . . . . . . . . . . . . . . . . . . . . . . 119 Proportional font . . . . . . . . . . . . . . . . . . . . . . . 120 Impact code page . . . . . . . . . . . . . . . . . . . . . . 122 Flash storage write . . . . . . . . . . . . . . . . . . . . . . 123

Erase flash EPROM sector . . . . . . . . . . . . .

. . . .

.

.

123

Send checksum of flash EPROM sector . . . . . . . .

. . . .

.

.

124

Microcode tolerance (MCT) information - loading . . . . .

. . . .

.

.

124

Microcode tolerance (MCT) information - request . . . . .

. . . .

.

.

125

Setup commands . . . . . . . . . . . . . . . . .

. . . .

.

.

129

Set print mode . . . . . . . . . . . . . . . . .

. . . .

.

.

129

Set or cancel double-wide mode . . . . . . . . . . .

. . . .

.

.

130

Set or cancel double-high mode . . . . . . . . . . .

. . . .

.

.

131

Set or cancel underline mode . . . . . . . . . . . .

. . . .

.

.

131

Set or cancel overline mode . . . . . . . . . . . .

. . . .

.

.

131

Set or cancel invert mode . . . . . . . . . . . . .

. . . .

.

.

131

Set or cancel emphasized printing . . . . . . . . . .

. . . .

.

.

132

Select maximum print speed . . . . . . . . . . . .

. . . .

.

.

132

Set or cancel unidirectional printing . . . . . . . . . .

. . . .

.

.

133

Request document length for landscape print . . . . . .

. . . .

.

.

133

Set document length for landscape print . . . . . . . .

. . . .

.

.

133

Set print station . . . . . . . . . . . . . . . . .

. . . .

.

.

134

Select user-defined or resident character sets . . . . . .

. . . .

.

.

134

Set code page . . . . . . . . . . . . . . . . .

. . . .

.

.

135

Set intercharacter spacing . . . . . . . . . . . . .

. . . .

.

.

135

Set or cancel rotated characters . . . . . . . . . . .

. . . .

.

.

135

Set print station parameters. . . . . . . . . . . . .

. . . .

.

.

136

Select 1/8-inch line spacing . . . . . . . . . . . . .

. . . .

.

.

136

Select 1/6-inch line spacing . . . . . . . . . . . . .

. . . .

.

.

136

Select color printing. . . . . . . . . . . . . . . .

. . . .

.

.

137

Set line spacing using minimum units . . . . . . . . .

. . . .

.

.

137

Set sheet eject length . . . . . . . . . . . . . . .

. . . .

.

.

138

Set horizontal tab positions . . . . . . . . . . . . .

. . . .

.

.

138

Set left margin position . . . . . . . . . . . . . .

. . . .

.

.

138

Set relative position. . . . . . . . . . . . . . . .

. . . .

.

.

139

Align positions. . . . . . . . . . . . . . . . . .

. . . .

.

.

139

vi SureMark Printers User’s Guide

Updated April 2, 2009

Set error recovery function . . . . . . . . . . . .

. . . .

. .

.

140

Define document wait time . . . . . . . . . . . .

. . . .

. .

.

141

Status sent to system . . . . . . . . . . . . . .

. . . .

. .

.

141

Select character for reprinted lines . . . . . . . . .

. . . .

. .

.

142

Re-initialize the printer. . . . . . . . . . . . . . . . . . . . . 142

Enable or disable the feed buttons . . . . . . . . . .

.

. .

. .

.

143

Enable or disable the beeper (Models TF6 and TM6 only) .

.

. .

. .

.

143

Enable or disable upside-down printing . . . . . . . .

.

. .

. .

.

144

Select character size for scalable fonts . . . . . . . .

.

. .

. .

.

145

Fix font matrix. . . . . . . . . . . . . . . . . .

.

. .

. .

.

146

Print logo inline . . . . . . . . . . . . . . . . .

.

. .

. .

.

146

Select thermal paper . . . . . . . . . . . . . . .

.

. .

. .

.

147

Bar code commands . . . . . . . . . . . . . . . .

.

. .

. .

.

147

Print bar code . . . . . . . . . . . . . . . . . .

.

. .

. .

.

147

Select horizontal size of bar code . . . . . . . . . .

.

. .

. .

.

152

Select bar code height . . . . . . . . . . . . . .

.

. .

. .

.

152

Select printing position of human readable information (HRI)

.

. .

. .

.

152

Select font for HRI . . . . . . . . . . . . . . . .

.

. .

. .

.

153

Print PDF417 bar code . . . . . . . . . . . . . .

.

. .

. .

.

153

Print PDF417 bar code using binary mode . . . . . . .

.

. .

. .

.

154

Select PDF417 ECC (error correction codewords) level . .

.

. .

. .

.

154

Select aspect ratio PDF417 bar code . . . . . . . . .

.

. .

. .

.

155

Enable PDF417 truncation . . . . . . . . . . . . .

.

. .

. .

.

155

Print character commands . . . . . . . . . . . . . .

.

. .

. .

.

156

Print and line feed . . . . . . . . . . . . . . . .

.

. .

. .

.

156

Print and line feed . . . . . . . . . . . . . . . .

.

. .

. .

.

156

Print, form feed, and cut the paper (FF) . . . . . . . .

.

. .

. .

.

156

Print and feed paper n lines. . . . . . . . . . . . .

.

. .

. .

.

156

Print and feed paper using minimum units . . . . . . .

.

. .

. .

.

156

Print and feed paper in reverse using minimum units . . .

.

. .

. .

.

157

Print graphic messages . . . . . . . . . . . . . . . . . . . . . 157

Select and print a graphics (logo) command. . . . . . . .

. . .

.

.

157

Print predefined graphics (logo) command . . . . . . . .

. . .

.

.

159

Print predefined messages . . . . . . . . . . . . . .

. . .

.

.

159

Miscellaneous commands . . . . . . . . . . . . . . .

. . .

.

.

160

Tab to next tab stop . . . . . . . . . . . . . . . .

. . .

.

.

160

Return home (select print head location) . . . . . . . . .

. . .

.

.

160

Paper cut/DI eject . . . . . . . . . . . . . . . . . . . . . . 161

Generate drive pulse for cash drawer . . . . . . . . . . . . . .

.

161

Retrieve the flash storage . . . . . . . . . . . . . . . . . .

.

161

Retrieve size of user flash storage . . . . . . . . . . . . . . .

.

162

Retrieve printer usage statistics . . . . . . . . . . . . . . . .

.

162

Check processing commands (Models TI2, TI4, TI8, TI9, TG4, TG8, and TG9

 

 

only) . . . . . . . . . . . . . . . . . . . . . . . . . .

.

164

Models TI8 and TI9 MICR read commands . . . . . . . . . . . .

.

164

MICR read . . . . . . . . . . . . . . . . . . . . . . . .

.

165

Flip check . . . . . . . . . . . . . . . . . . . . . . . . . 166 Document scanner commands. . . . . . . . . . . . . . . . . . . 166

Start scan . . . . . . . . . . . . . . . . . . .

. . .

. .

.

166

Print scanned image . . . . . . . . . . . . . . .

. . .

. .

.

168

Store scanned image and/or select partial image for retrieval

. . .

. .

.

169

Retrieve scanned image . . . . . . . . . . . . . .

. . .

. .

.

172

Scanner calibration . . . . . . . . . . . . . . . . . . . .

. . 173

Retrieve next image location . . . . . . . . . . . . . .

. .

. . 174

Retrieve first unread image location . . . . . . . . . . . .

.

. .

.

174

Select compression format and scanned image threshold . . . .

.

. .

.

174

Contents vii

Updated April 2, 2009

Asynchronous (real-time) commands . . . . . . . . . . . . . . . . 175

Real-time requests . . . . . . . . . .

. . . . . . .

. . . .

.

175

Data buffer management and batch printing . .

. . . . . . .

. . . .

.

176

Reset line count . . . . . . . . . . . . . . . . . . . . . . . 176

Disable line count . . . . . . .

. . . . . . . . .

. .

. . . . 176

Hold printing until buffer is released .

. . . . . . . . .

. .

. .

.

.

177

Page mode printing commands . . .

. . . . . . . . .

. .

. .

.

.

177

Select page mode . . . . . . . . . . . . . . . . . . . . . . 177 Select standard mode . . . . . . . . . . . . . . . . . . . . . 177

Select printable area . . . . . . . . . . . . . . . . . . . .

.

178

Select printing direction/position . . . . . . . . . . . . . . . .

.

178

Set vertical position . . . . . . . . . . . . . . . . . . . . .

.

178

Set relative vertical position . . . . . . . . . . . . . . . . . .

.

179

Set left margin position (standard mode), set absolute print position (page

 

 

mode) . . . . . . . . . . . . . . . . . . . . . . . . .

.

179

Set relative horizontal position . . . . . . . . . . . . . . . . .

.

180

Set printing position. . . . . . . . . . . . . . . . . . . . .

.

180

Print and form feed and cut the paper . . . . . . . . . . . . . .

.

181

Print page in page mode . . . . . . . . . . . . . . . . . . .

.

181

Clear print data in page mode . . . . . . . . . . . . . . . . .

.

181

Document handling . . . . . . . . . . . . . . . . . . . . . . . 181 Portrait mode . . . . . . . . . . . . . . . . . . . . . . . . 181 Landscape mode . . . . . . . . . . . . . . . . . . . . . . 182 Status summary . . . . . . . . . . . . . . . . . . . . . . . 184

Message from the printer. . . . . . . . .

. .

. . . . . . .

.

.

184

Status byte 1 . . . . . . . . . . . . .

. .

. . . . . . .

.

.

184

Status byte 2 . . . . . . . . . . . . .

. .

. . . . . . .

.

.

185

Status byte 3 . . . . . . . . . . . . .

. .

. . . . . . .

.

.

185

Status byte 4 . . . . . . . . . . . . .

. .

. . . . . . .

.

.

185

Status byte 5 . . . . . . . . . . . . .

. .

. . . . . . .

.

.

186

Status byte 6 . . . . . . . . . . . . .

. .

. . . . . . .

.

.

186

Status byte 7 . . . . . . . . . . . . .

. .

. . . . . . .

.

.

186

Status byte 8 . . . . . . . . . . . . .

. .

. . . . . . .

.

.

186

Appendix E. Uploading electronic journal data

. .

. . . . . . .

.

.

187

Enable the upload of EJ data . . . . . . . .

. .

. . . . . . .

.

.

187

Disable the upload of EJ data . . . . . . . .

. .

. . . . . . .

.

.

187

Upload the EJ data . . . . . . . . . . . . . . . . . . . . . . . 188

Request the size of the EJ space

. . . . . . . .

. . . . . . .

.

.

188

Erase the EJ data in the printer .

. . . . . . . .

. . . . . . .

.

.

188

Appendix F. Proportional fonts .

. . . . . . . .

. . . . . . .

.

.

189

Preparing the fonts . . . . . . . . . . . . . . . . . . . . . . . 189 Implementing proportional fonts . . . . . . . . . . . . . . . . . . 189 Layout using align commands . . . . . . . . . . . . . . . . . . 190 Layout using set tab position . . . . . . . . . . . . . . . . . . 191

Appendix G. Emulation support for Epson single-station printer. . . . . 193 Commands supported in emulation mode. . . . . . . . . . . . . . . 193 Commands with limited support in emulation mode . . . . . . . . . . . 195 Commands not supported in emulation mode . . . . . . . . . . . . . 196 Connectivity differences . . . . . . . . . . . . . . . . . . . . . 196 Functional differences . . . . . . . . . . . . . . . . . . . . . . 196

Appendix H. Safety information . . . . . . . . . . . . . . . . . 197

viii SureMark Printers User’s Guide

Updated April 2, 2009

Appendix I. Notices . . . . . . . . . . . . . . . . . . . . . . 203 Electronic emission notices . . . . . . . . . . . . . . . . . . . . 205

Federal Communications Commission (FCC) statement . . . . .

. .

.

205

European Union EMC Directive conformance statement . . . . .

. .

.

205

Industry Canada Class A Emission Compliance statement . . . .

. .

.

206

Avis de conformité aux normes d’Industrie Canada . . . . . . .

. .

.

206

Germany . . . . . . . . . . . . . . . . . . . . . .

. .

.

206

Australia and New Zealand . . . . . . . . . . . . . . . .

. .

.

206

Chinese Class A warning statement . . . . . . . . . . . . .

. .

.

207

Japanese power line harmonics compliance statement . . . . . .

. .

.

207

Japanese Voluntary Control Council for Interference (VCCI) statement

 

 

207

Korean communications statement . . . . . . . . . . . . .

. .

.

207

Taiwanese Class A warning statement . . . . . . . . . . . .

. .

.

208

Taiwan contact information . . . . . . . . . . . . . . . . . . . . 208 Cable ferrite requirement . . . . . . . . . . . . . . . . . . . . . 208 Electrostatic Discharge (ESD) . . . . . . . . . . . . . . . . . . . 208

Product Recycling and disposal . .

. . . . . . . . .

.

.

.

. . . . 209

Battery return program . . . . .

. . . . . . . . .

.

.

.

. . .

.

210

For Taiwan:. . . . . . . . .

. . . . . . . . .

.

.

.

. . .

.

210

For the European Union: . . . .

. . . . . . . . .

.

.

.

. . . . 211

For California: . . . . . . . .

. . . . . . . . .

.

.

.

. . . .

211

Flat panel displays . . . . . . . . . . . . . . . . . . . . . . . 212 Monitors and workstations . . . . . . . . . . . . . . . . . . . . 212 Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . 212

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Contents ix

Updated April 2, 2009

x SureMark Printers User’s Guide

Updated April 2, 2009

Figures

1.

IBM SureMark printers . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.

3

2.

SureMark printer dimensions (Models TI1, TI2, TI3, TI4, TG3, and TG4) . . . . . . . . .

.

11

3.

SureMark printer dimensions (Models TI8, TI9, TG8, TG9) . . . . . . . . . . . . . .

.

11

4.

SureMark printer dimensions (Models TF6 and TM6) . . . . . . . . . . . . . . . .

.

12

5.

Cable connectors and EIA-232 settings switch for thermal/impact SureMark printers . . . . .

.

18

6.

Cable connectors for single-station SureMark printers . . . . . . . . . . . . . . . .

.

19

7.

EIA-232 mode switches for single-station SureMark printers . . . . . . . . . . . . . .

.

19

8.

EIA-232 and RS-485 cable routing for single-station SureMark printers . . . . . . . . . .

.

20

9.

USB Ports for thermal/impact SureMark printers . . . . . . . . . . . . . . . . . .

.

21

10.

USB ports for single-station SureMark printers . . . . . . . . . . . . . . . . . . .

.

22

11.

USB cable routing for single-station SureMark printers . . . . . . . . . . . . . . . .

.

22

12.

Mounting a single-station SureMark on a wall . . . . . . . . . . . . . . . . . . .

.

24

13.

Installing the fillers for EIA-232/RS-485 systems . . . . . . . . . . . . . . . . . .

.

25

14.

Installing the fillers for USB systems. . . . . . . . . . . . . . . . . . . . . . .

.

27

15.

SurePOS 500 integration . . . . . . . . . . . . . . . . . . . . . . . . . . .

.

28

16.

Adjustment and alignment printouts . . . . . . . . . . . . . . . . . . . . . . .

.

36

17.

Switch for Epson emulation . . . . . . . . . . . . . . . . . . . . . . . . . .

.

43

18.

SureMark printer indicators, controls, and printing stations (Models TI1, TI2, TI3, TI4, TI8, TI9,

 

 

 

TG3, TG4, TG8, and TG9) . . . . . . . . . . . . . . . . . . . . . . . . . .

.

47

19.

Inserting checks for all models except TF6 and TM6. . . . . . . . . . . . . . . . .

.

48

20.

Inserting checks or documents in a Model TI2, TI4, TI8, TI9, TG4, TG8, or TG9 printer . . . .

.

48

21.

Inserting checks or documents in a Model TI2 or TI4 printer . . . . . . . . . . . . . .

.

49

22.

Side insertion of documents in a Model TI8 printer . . . . . . . . . . . . . . . . .

.

49

23.

Printable area of an inserted document (portrait) . . . . . . . . . . . . . . . . . .

.

50

24.

Printable area of an inserted document (landscape) . . . . . . . . . . . . . . . . .

.

50

25.

Opening the ribbon cover. . . . . . . . . . . . . . . . . . . . . . . . . . .

.

51

26.

Ribbon cartridge loading . . . . . . . . . . . . . . . . . . . . . . . . . . .

.

51

27.

Ribbon path around the print head . . . . . . . . . . . . . . . . . . . . . . .

.

52

28.Paper cover (Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9) . . . . . . . . . 53

29.Paper loading path (Models TI1, TI2, TI3,TI4, TI8, TI9, TG3, TG4, TG8, and TG9) . . . . . . . 54

30.

Removing the lower document insert cover . . . . . . . . . . . . . . . . . . . .

.

55

31.

Removing the check flipper cartridge (except Models TI8, TI9) . . . . . . . . . . . . .

.

56

% 32.

MICR reader read head . . . . . . . . . . . . . . . . . . . . . . . . . . .

.

57

33.

Print head and print line area (Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9)

 

58

34.

Scanner and print head location (Model TI8, TI9, TG8, TG9) . . . . . . . . . . . . . .

.

59

35.

Printer buttons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.

62

36.

Offline printer test pattern from the customer receipt station (Models TI1, TI2, TI3, TI4, TI8, TI9,

 

 

 

TG3, TG4, TG8, TG9) . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.

64

37.

MICR reader test results (Models TI2, TI4, and TG4): Good noise level . . . . . . . . . .

.

65

38.

MICR reader test results (Models TI8, TI9, TG8, TG9): Good noise level . . . . . . . . .

.

65

39.

MICR reader test results: Noise level needs adjusting . . . . . . . . . . . . . . . .

.

66

40.

SureMark printer indicator, control, and printing station (Models TF6 and TM6) . . . . . . .

.

71

41.

Paper loading path (Models TF6 and TM6) . . . . . . . . . . . . . . . . . . . .

.

72

42.

Print head and print line area (Models TF6 and TM6) . . . . . . . . . . . . . . . .

.

73

43.

Offline printer test pattern (Models TF6 and TM6) . . . . . . . . . . . . . . . . . .

.

77

44.

Printer’s resident character set - generic code page . . . . . . . . . . . . . . . . .

.

93

45.

Code Page 437 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.

94

46.

Code Page 858 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.

95

47.

Code Page 860 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.

96

48.

Code Page 863 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.

97

49.

Code Page 865 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.

98

50.

Proportional font example . . . . . . . . . . . . . . . . . . . . . . . . . .

.

122

51.

Scanned image layout . . . . . . . . . . . . . . . . . . . . . . . . . . .

.

169

© Copyright IBM Corp. 1997, 2006

xi

Updated April 2, 2009

52. Scanned image organization . . . . . . . . . . . . . . . . . . . . . . . . . . 170

xii SureMark Printers User’s Guide

Updated April 2, 2009

Tables

1.

Warranty information . . . . . . . . . . . . . . . . . . . . . . . . . . .

.

.

. 5

2.

J2 connector pin assignments . . . . . . . . . . . . . . . . . . . . . . .

. .

.

12

3.

Troubleshooting (Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, and TG9). . . . .

. .

.

67

4.

Troubleshooting (Models TF6 and TM6) . . . . . . . . . . . . . . . . . . .

. .

.

78

5.

Station characteristics . . . . . . . . . . . . . . . . . . . . . . . . . .

. .

.

88

6.

Sound characteristics . . . . . . . . . . . . . . . . . . . . . . . . . .

. .

.

88

7.

Cash drawer connector pin assignments . . . . . . . . . . . . . . . . . . .

. .

.

90

8.

EIA-232 connector pin functions . . . . . . . . . . . . . . . . . . . . . .

. .

.

91

9.

9-pin to 9-pin EIA-232 connector layout . . . . . . . . . . . . . . . . . . .

. .

.

91

10.

25-pin to 25-pin EIA-232 connector layout . . . . . . . . . . . . . . . . . .

. .

.

91

11.

Standard USB connector pin assignments . . . . . . . . . . . . . . . . . .

. .

.

92

12.

Powered USB connector pin assignments . . . . . . . . . . . . . . . . . .

. .

.

92

13.

Driver documentation by operating system . . . . . . . . . . . . . . . . . . .

.

.

103

14.

EIA-232 commands organized by function . . . . . . . . . . . . . . . . . . .

.

.

104

15.

EIA-232 commands in alphabetical order . . . . . . . . . . . . . . . . . . .

.

.

108

16.

Memory allocation for Models TI8 and TI9 functions . . . . . . . . . . . . . . .

.

.

115

17.

MCT command definitions . . . . . . . . . . . . . . . . . . . . . . . . .

.

.

125

18.

Fonts for Models TI3, TI4, TG3, TG4, TG8, TG9, TI8, TI9, TF6, and TM6 . . . . . . .

.

.

129

19.

Fonts for Models TI1 and TI2 . . . . . . . . . . . . . . . . . . . . . . . .

.

.

130

20.

Width and height for scalable fonts. . . . . . . . . . . . . . . . . . . . . .

.

.

145

21.

Code 128 character set . . . . . . . . . . . . . . . . . . . . . . . . . .

.

.

149

22.

Print bar code examples . . . . . . . . . . . . . . . . . . . . . . . . .

.

.

152

23.

Buffer sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.

.

158

24.

Retrievable usage data . . . . . . . . . . . . . . . . . . . . . . . . . .

.

.

162

25.

Data table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.

.

172

26.

Average size for a personal check with little background data . . . . . . . . . . . .

.

.

174

27.

Print direction . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

.

.

178

28.

Commands supported in Epson emulation mode. . . . . . . . . . . . . . . . .

.

.

193

29.

Commands with limited support in Epson emulation mode . . . . . . . . . . . . .

.

.

195

30.

Commands not supported in Epson emulation mode . . . . . . . . . . . . . . .

.

.

196

© Copyright IBM Corp. 1997, 2006

xiii

Updated April 2, 2009

xiv SureMark Printers User’s Guide

Updated April 2, 2009

Preface

This manual assists you with installation, testing, and problem determination of

IBM® SureMarkprinters.

Who should read this manual

This manual is intended for use by persons who are installing, testing, or programming an IBM SureMark printer. The manual should also be used for problem determination on the printer.

How this manual is organized

Part 1, “General information,” on page 1 contains information that applies to

SureMark printers in general:

vChapter 1, “Introduction” provides an overview of the features and options of the SureMark printers.

vChapter 2, “Installation instructions” provides information on installing the SureMark printers.

vChapter 3, “SureMark installation, service, and utility software” provides information about using SureMark utilities to setup or modify your system configuration.

Part 2, “Models TI1, TI2, TI3, TI4, TI8, TI9, TG3, TG4, TG8, TG9,” on page 45 contains information that is specific to the thermal/impact SureMark printers:

vChapter 4, “Operation” provides information about the controls and indicators. Ribbon loading and paper loading instructions are also included.

vChapter 5, “Testing and problem analysis” provides information on testing and on problem determination.

Part 3, “Models TF6 and TM6,” on page 69 contains information that is specific to the single-station SureMark printers:

vChapter 6, “Operation (Models TF6 and TM6)” provides information on the controls and indicators. Paper loading instructions are also included.

vChapter 7, “Testing and problem analysis (Models TF6 and TM6)” provides information on testing and on problem determination.

The appendixes contain the following information:

vAppendix A, “Consumable supplies” provides information about consumable supplies.

vAppendix C, “Technical information” provides information about technical specifications.

vAppendix D, “EIA-232 programming information” provides information about EIA-232 programming commands.

vAppendix E, “Uploading electronic journal data” provides information about uploading electronic journal data while the SureMark is in Model 4 emulation mode.

vAppendix F, “Proportional fonts” provides information about creating and using proportional fonts.

vAppendix G, “Emulation support for Epson single-station printer” provides expanded information about Epson emulation mode.

© Copyright IBM Corp. 1997, 2006

xv

Updated April 2, 2009

vAppendix H, “Safety information” provides important safety warnings in several languages.

vAppendix I, “Notices” provides information about trademarks and electronic emission notices.

vFor California: provides information about perchlorate material.

Related publications and diskettes

vIBM SureMark Printers: Hardware Service Manual, GY27-0355

vIBM SureMark Printers: Fonts and Logos Utility Diskette

vIBM SureMark Printers: Firmware Update Diskettes

vIBM 4693 Point-of-Sale Terminals Reference Diskette

vIBM 4694/4695 Point-of-Sale Terminals Service Diskette

vIBM Safety Information—Read This First, GA27-4004.

vIBM SurePOS 700 Series: System Reference, SA27-4220.

vIBM SurePOS 500 Series: System Reference, SA27-4255.

vPOSS Programming Reference and User’s Guide, SC30-3560

Diskettes are available by download from the Internet. See “Resources on the

Internet” on page 44 for more information.

For information about ordering IBM publications not shipped with the SureMark printers, contact your IBM representative or your place of purchase.

Where to find more information

A CD-ROM is available that contains books that are part of the IBM Retail Store

Solutions Library Collection, SK2T-0331.

Current versions of Retail Store Solutions documentation and downloadable diskettes are available on our Web site. See “Resources on the Internet” on page 44 for information about accessing the site.

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xvi SureMark Printers User’s Guide

Updated April 2, 2009

Summary of changes

This section summarizes the changes included in the latest editions of this manual.

% GA27-4151-07 (April, 2009)

%

This update provides changes to the MICR reader read head cleaning procedures,

%

expandable supplies, and product care procedures.

%

Changes or additions to the text are indicated by a change bar (%) to the left of the

%

text.

GA27-4151-07 (February/March, 2007 update)

vModel 3 and Model 4 emulation support notes

vVarious clarifications and corrections

vUpdated notices Appendix I, “Notices,” on page 203

GA27-4151-07 (May, 2006)

This update provides new part numbers for existing products that are manufactured using updated methods or materials required in certain jurisdictions, such as the European Union. It also includes other edits based on user feedback.

Web-only update GA27-4151-06 (December, 2005)

This update provides new and updated commands and programming information, and more references to Models TI8/TG8 and TI9/TG9.

GA27-4151-06 (August, 2005)

This Web-only update adds Model TI9 and TG9, as well as references to Model

TI8.

Web-only update for corrections to GA27-4151-05 (August, 2004)

Corrections and clarifications for:

v“Paper specifications” on page 81

v“Microcode tolerance (MCT) information - request” on page 125

v“Re-initialize the printer” on page 142

v“Start scan” on page 166

v“Select standard mode” on page 177

vMinor changes to formatting

Web-only update for corrections to GA27-4151-05 (August, 2003)

Corrections and clarifications for:

v“Document scanner calibration (Models TI8, TI9, TG8, TG9)” on page 60

vMinor changes to formatting

© Copyright IBM Corp. 1997, 2006

xvii

Updated April 2, 2009

Web-only update for Model TI8, GA27-4151-05 (April, 2003)

This update adds the new Model TI8 to this User’s Guide. This model provides document-scanning capability and a powered flipper.

Web-only update for GA27-4151-04 (March, 2002)

This update contains changes to the paper loading procedure for Models TF6 and TM6.

Web update for GA27-4151-04 (June, 2001)

This update contains the following changes and additions:

vThe location of the Euro character for code page 858 has been corrected. See “Code page 858” on page 95.

vInformation on the new Models TG3 and TG4.

vCommand format details about bar codes 128a and 128b.

vFlash memory usage message. See the remarks in Flash storage write on page 123.

vNew table for Code 128 character set. See Table 21 on page 149.

vThe commands in Appendix D, “EIA-232 programming information,” on page 101 are to be used for EIA-232 connections only. Additional information about where to find commands when using RS-485 or USB communications has been added to the beginning of that appendix.

GA27-4151-04

This edition adds information about the new single-station SureMark printers, which are Models TF6 and TM6, and also about updates for Models TI3 and TI4.

Changes for this edition include:

vBecause there are important differences between Models TF6 and TM6, which are single-station SureMark printers, and the thermal/impact SureMark printers, the book has been reorganized into three parts.

Part 1 contains information that is similar for all SureMark models. Information about the new single-station printers has been added throughout this part.

Part 2 contains information that is specific to the thermal/impact SureMark printer Models TI1, TI2, TI3, TI4, TG3, and TG4.

Part 3 contains information that is specific to the new single-station SureMark printer Models TF6 and TM6.

vA new thermal font has been added. See “Set print mode” on page 129 and “Thermal printing font” on page 98.

vSupport for emulation of an Epson single-station printer has been added. See “Emulating an Epson single-station printer (single-station only)” on page 43 for information about how to enable emulation and an overview of the limitations to using emulation mode. See Appendix G, “Emulation support for Epson single-station printer,” on page 193 for detailed information about what Epson commands are supported in emulation mode.

vA font conversion utility has been added as part of the support for proportional fonts. See “Proportional font conversion utility” on page 37.

xviiiSureMark Printers User’s Guide

Updated April 2, 2009

vInformation about uploading electronic journal data while the printer is emulating a Model 4 printer has been added. See Appendix E, “Uploading electronic journal data,” on page 187.

vThe following commands have been added:

Note: These commands are not supported for Models TI1 and TI2. Currently installed Model TI3, TG3, TI4, and TG4 printers support these commands after you download the latest firmware.

“Proportional font” on page 120

“Select color printing” on page 137

n=09 (Align Column Right) for “Align positions” on page 139

“Enable or disable upside-down printing” on page 144

“Select character size for scalable fonts” on page 145

“Fix font matrix” on page 146

“Print logo inline” on page 146