Page 1
HT2000 Satellite Modem
User Guide
1040967-0001
Revision A
November 1, 2016
11717 Exploration Lane, Germantown, MD 20876
Phone (301) 428-5500 Fax (301) 428-1868/2830
Page 2
Copyright © 2016 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network
Systems, LLC. No part of this publication may be reproduced in any form or by any means
without the written permission of Hughes Network Systems, LLC, 11717 Exploration Lane,
Germantown, Maryland 20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and
completeness of the material in this document. Hughes Network Systems, LLC shall not be liable
for errors contained herein. The information in this document is subject to change without
notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this
material, including, but not limited to, the implied warranties of merchantability and fitness for
a particular purpose.
Trademarks
HUGHES and Hughes Network Systems are trademarks of Hughes Network Systems, LLC. All
other trademarks are the property of their respective owners.
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Contents
1040967-0001 Revision A
3
Contents
Understanding safety alert messages .................................................... 5
Messages concerning personal injury .................................................................... 5
Messages concerning property damage ................................................................ 5
Safety symbols ....................................................................................................... 6
Additional symbols ........................................................................................... 6
Chapter 1
Satellite modem overview ...................................................................... 7
Description ............................................................................................................. 7
Operating environment ......................................................................................... 8
Ventilation and heat sources ............................................................................ 8
Operating position ............................................................................................ 9
Computer requirements ........................................................................................ 9
Networking and Internet browser requirements ............................................. 9
Contact information ............................................................................................. 10
Power supply information ................................................................................... 10
Connecting the modem power cord............................................................... 11
Disconnecting the modem power cord .......................................................... 11
Chapter 2
System Control Center .......................................................................... 13
Accessing the System Control Center .................................................................. 13
System Control Center home page ...................................................................... 13
Indicator links ................................................................................................. 14
Parameters bar ............................................................................................... 14
Side panel ....................................................................................................... 15
System Status page .............................................................................................. 16
System Information page ..................................................................................... 17
Connectivity test .................................................................................................. 17
Built-in self test .................................................................................................... 18
Chapter 3
LEDS ...................................................................................................... 19
Front-panel LEDs .................................................................................................. 19
LAN port LEDs ...................................................................................................... 20
Appendix A
Specifications ....................................................................................... 21
HT2000 modem specifications ............................................................................ 21
Appendix B
Standards compliance .......................................................................... 23
Repairs in Canada ................................................................................................ 23
Electromagnetic interference (EMI) .................................................................... 23
FCC Part 15 ..................................................................................................... 24
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4
Contents
1040967-0001 Revision A
Canada Class B warning .................................................................................. 24
Class II Radio Equipment (per R&TTE Directive 1999/5/EC) .......................... 25
Acronyms .............................................................................................. 29
Index .................................................................................................... 31
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Understanding safety alert messages
1040967-0001 Revision A
5
DANGER indicates a potentially hazardous situation which, if not avoided, will result
in death or serious injury.
WARNING indicates a potentially hazardous situation which, if not avoided, could
result in death or serious injury.
CAUTION indicates a potentially hazardous situation which, if not avoided, could
result in minor or moderate injury.
NOTICE is used for advisory messages concerning possible property damage,
product damage or malfunction, data loss, or other unwanted results – but not
personal injury.
Understanding safety alert messages
Safety alert messages call attention to potential safety hazards and tell you how to
avoid them. These messages are identified by the signal words DANGER, WARNING,
CAUTION, or NOTICE, as illustrated below. To avoid possible property damage,
personal injury, or in some cases possible death, read and comply with all safety
alert messages.
Messages concerning personal injury
The signal words DANGER, WARNING, and CAUTION indicate hazards that could
result in personal injury or in some cases death, as explained below. Each of these
signal words indicates the severity of the potential hazard.
Messages concerning property damage
A NOTICE concerns property damage only.
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Understanding safety alert messages
1040967-0001 Revision A
Indicates a safety message that concerns a potential electric
shock hazard.
Safety symbols
Additional symbols
The generic safety alert symbol
calls attention to a potential personal injury hazard. It appears next to the DANGER,
WARNING, and CAUTION signal words as part of the signal word label. Other
symbols may appear next to DANGER, WARNING, or CAUTION to indicate a specific
type of hazard (for example, fire or electric shock). If other hazard symbols are used
in this document they are identified in this section.
This document uses the following hazard symbols:
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Chapter 1 ● Satellite modem overview
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Description
Chapter 1
Satellite modem overview
This user guide describes the features and operation of the HT2000 satellite
modem, which provides Internet access by satellite. In this user guide, satellite
modem and modem both refer to the HT2000 satellite modem.
The HT2000 satellite modem connects to a satellite network to provide Internet
service. The modem’s Ethernet port connects to a computer or local area network
(LAN). Figure 1 shows the front and back of the HT2000.
After your HT2000 satellite modem has been installed, you can use your computer’s
web browser to access the Internet or an intranet. The HT2000 supports LAN to
extend Internet connectivity to multiple computers. This requires a wired
connection (i.e., an Ethernet cable) or a wireless connection to the LAN and proper
configuration of your computer's operating system network properties.
Figure 1: HT2000 front and back
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Chapter 1 ● Satellite modem overview
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service representative tells you to do so.
not recommend plugging anything into this port at this time. Hughes will
inform you when this feature is available.
adequate ventilation and prevent overheating.
heat register or vent, oven, stove, amplifier, or other apparatus that produces
heat.
Operating environment
Observe the following requirements for the modem's operating environment.
Ventilation and heat sources
The modem must be adequately ventilated and kept away from sources of heat.
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Chapter 1 ● Satellite modem overview
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Operating position
Operate the HT2000 modem only in an upright, vertical position, resting on its
built-in base, as shown in Figure 2. Any other position could result in insufficient
ventilation, overheating, and malfunction.
Computer requirements
The computer that connects to the satellite modem should meet the minimum
requirements specified by the computer operating system manufacturer and the
following networking and browser requirements.
Networking and Internet browser requirements
Ethernet port
Ethernet network interface card (NIC) installed on your computer
Ethernet cable
A web browser with proxy settings disabled
Figure 2: Modem operating position
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Chapter 1 ● Satellite modem overview
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Always use the power supply provided with the satellite modem. The
modem's performance may suffer if the wrong power supply is used.
Connect the power supply to a grounded outlet. A suitable surge
protector is recommended to protect the satellite modem from
possible damage due to power surges.
Always connect the DC power cord to the HT2000 rear panel before
applying power to the power supply. If you apply power to the power
supply and then connect the DC power cord, the satellite modem may
not perform properly and could be damaged.
Observe the power standards and requirements of the country where
it is installed.
If there is any reason to remove power from the satellite modem, always
unplug the AC power cord from the power source (power outlet, power strip,
or surge protector). Do not remove the DC power cord from the modem's rear
panel. Doing so could result in an electrical shock or damage the modem.
When you re-apply power to the modem, plug the AC power cord into the
power source.
Contact information
If you need operational, warranty, or repair support, who you should contact
depends on where you purchased your satellite modem. Please contact your
customer service representative (CSR) in accordance with your service agreement.
Power supply information
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Chapter 1 ● Satellite modem overview
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Connector sleeve
Ensure this metal piece ..… aligns with this notch.
Power cord connector
Modem DC IN port
Slide sleeve to disengage locking mechanism
Connecting the modem power cord
The HT2000 power cord connector uses a locking mechanism to ensure it stays
snugly connected to the modem. Make sure the connector is oriented correctly
when plugging it into the DC IN port.
Figure 3 explains how to correctly orient the power cord connector. When
connecting the power cord, you must push the connector into the DC IN port until it
clicks. This indicates the power cord is locked into the modem.
Figure 3: Aligning the power cord connector
Disconnecting the modem power cord
The power cord connector has a hard plastic sleeve (marked with two arrows) that
you must slide backward when removing the cord from the modem. Sliding the
sleeve backward disengages the connector’s locking mechanism. See Figure 4.
Figure 4: Power cord connector
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Chapter 1 ● Satellite modem overview
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Slide the power
cord to disconnect it.
Secure the modem
with one hand.
connector sleeve toward
you and pull the power
When removing the power cord, brace the modem with one hand. Use your other
hand to slide the power connector sleeve toward you (away from the modem) and
pull the power cord from the DC IN port. See Figure 5.
Important: If the power cord does not easily disconnect from the DC IN port, do
not force it. Doing so could damage the modem.
Figure 5: Disconnecting the power cord from the modem
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Chapter 2 ● System Control Center
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System Control Center
The System Control Center is a set of screens and links you can use to monitor your
service and troubleshoot the satellite modem in the event of a problem. The System
Control Center provides access to system status, configuration information, and
online documentation.
You access the System Control Center through a web browser on a computer
connected to the satellite modem. Use the System Control Center to find system
information for configuring networks or to check system performance if the satellite
modem does not seem to be functioning properly.
Accessing the System Control Center
To access the System Control Center website, first connect a computer with a web
browser to the satellite modem's LAN port. The System Control Center is hosted on
the modem, so your computer does not have to be connected to the Internet to
access the site.
Chapter 2
To open the System Control Center, double-click the System Control Center shortcut
on your computer’s desktop, or follow these steps:
1. Open a web browser.
2. In the browser address bar, type 192.168.0.1 and press Enter.
System Control Center home page
The System Control Center home page contains numerous links to satellite modem
features and important information regarding operation of your satellite modem.
Figure 6 shows the System Control Center home page. Your home page may look
slightly different depending on your service provider.
Figure 6: System Control Center
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Chapter 2 ● System Control Center
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Indicator
Destination
Description
System Status
System Status page
Gives important information about
the satellite modem’s operational
status.
System Information
System Information page
General information screen that
identifies software and hardware
versions and other important
satellite connection information.
Indicator links
At the top of each System Control Center page are two indicators followed by a text
link (Figure 7), as well as a language selection drop-down.
Figure 7: Indicators and links
Each text link navigates to a page in the System Control Center. Table 1 describes
the destination page for each link.
Table 1: Destination pages
The System Status indicator also changes color to indicate the operational status of
the satellite modem.
Red: The system has a problem.
Yellow: The system is operational, but under a degraded condition.
Green: The system is functioning within normal parameters.
Parameters bar
The parameters bar appears at the top of all System Control Center screens as
shown in Figure 8. This bar displays three important fields of information:
SAN – Site account number (SAN), which identifies the installation site.
ESN – Electronic serial number assigned to the modem.
Diagnostic Code – Used to troubleshoot problems.
Figure 8: Parameters bar
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Chapter 2 ● System Control Center
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Side panel
The following links appear on the left side panel of each System Control Center
screen as shown in Figure 9.
Figure 9: Side panel links
Home – Opens the System Control Center home page.
Connectivity Test – Opens the Connectivity Test page, which you can use to test the
connection between the satellite modem and the NOC.
Built-In Self Test – Checks the internal operation of the modem.
Note: Some of these links may not appear because they are not enabled by the
service provider.
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Chapter 2 ● System Control Center
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System Status page
The System Status page lists parameter information vital to the proper operation of
the HT2000. Available system status values (as shown in Figure 10) may vary,
depending on how your satellite modem is configured.
Figure 10: System Status page
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Chapter 2 ● System Control Center
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System Information page
The System Information page (shown in Figure 11) provides system information for
the satellite modem, such as identification information, software versions, and
satellite information.
Connectivity test
To test your connectivity:
Figure 11: System Information page
1. Click the Connectivity Test link on the side panel. The Terminal/Gateway
Connectivity Test panel appears in the center of the screen.
2. Click Start the test, as shown in Figure 12.
Figure 12: Starting the connectivity test
3. A progress bar appears in the Terminal/Gateway Connectivity Test panel,
indicating the test has started.
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Chapter 2 ● System Control Center
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Built-in self test
Use the Built-In Self Test link on the side panel to check the connectivity of the
satellite modem. To initiate the test:
4. When the test completes, the results appear in the center panel. Figure 13
shows the results of the test.
Figure 13: Connectivity test results
1. Click the Built-In Self Test link on the side panel.
2. The test results appear in the BIST Results panel, as shown in Figure 14.
Figure 14: Built-In Self Test screen
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Chapter 3 ● LEDS
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POWER – indicates if the modem is receiving power.
Red indicates overheating.
SYSTEM – indicates if the modem is in the installation
process or if it is ready.
RECEIVE – indicates if the modem has good signal quality
or has a problem with the signal.
TRANSMIT – indicates if the modem is transmitting data
or is able to transmit data.
LAN – indicates if the LAN port of the computer is ready.
Front-panel LEDs
The satellite modem has five LEDs on the front panel, as shown in Figure 15. By
their appearance (on, off, blinking, or flashing) the LEDs indicate the modem's
operating status. The front-panel LEDs are white when lit.
Chapter 3
LEDS
Table 2 on page 20 explains what the modem status is when the LEDs are on, off, or
blinking. On means the LED is continuously lit. Blinking means the LED is usually on,
but intermittently turns off briefly. Flashing means the LED alternates between on
and off for periods of ½ sec to 1 sec.
Figure 15: Front-panel LEDS
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Chapter 3 ● LEDS
1040967-0001 Revision A
LEDS
Appearance
Status
LAN
On
Satellite modem is connected to a computer network card or
Ethernet device.
Blinking
Transmitting and/or receiving data.
Off*
No device is connected to the LAN port, or the device
connected to the LAN port is not working properly.
Transmit
On
OK - Transmit path is operational.
Blinking, mostly on
Transmitting data.
Blinking, mostly off
Ranging (The modem is measuring the distance to the satellite
to calibrate transmit timing and transmit power.)
Off*
Condition preventing transmission.
Receive
ON
OK - Receive path is operational.
Blinking
Receiving data.
Off*
Condition preventing receipt of data.
System
ON
Connection established with the NOC.
Off
Condition preventing full operation.
Power
ON
Red color**
Power is on, and the modem is functioning normally.
**Indicates alarm condition.
Flashing
Operating with fallback.bin (backup) version of software.
Off*
No power.
Bold type indicates LED appearance during normal operation when the satellite modem is transmitting or
receiving data.
*Indicates an operational problem.
Table 2: Modem status LEDs
LAN port LEDs
The LEDs on the LAN (Ethernet) port on the modem's rear panel indicate link status
and speed, as shown in Figure 16.
Figure 16: LAN port LEDS
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Appendix A ● Specifications
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Item
Specifications
Weight
1.071lb (0.486 kg)
Height
7.28 inches (184.92 mm)
Width
2.766 inches (70.26 mm)
Depth
5.822 inches (147.88 mm)
Operating temperature range
41 °F to 104 °F (5 °C to 40 °C)
Above 5,000 ft (1,524 m) altitude, the maximum
temperature is reduced by 1 °C per 1,000 ft (305 m).
Operating humidity range
5% to 90% non-condensing
Altitude
Up to 15,000 ft (4,572 m)
Cooling method
Convection
Protocol support
TCP/IP (Transmission Control Protocol / Internet
Protocol) protocol suite
Supported frequency ranges
Ka-band or Ku-band
Network interface ports
RJ-45 Ethernet LAN port supporting 10BaseT,
100BaseT or 1000BaseT operation
HT2000 modem specifications
The specifications for the HT2000 modem are listed in Table 3.
Table 3: HT2000 modem specifications
Appendix A
Specifications
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Appendix B ● Standards compliance
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Category
Standard
Safety
UL60950-1 for the USA
CAN/CSA-C22.2 No. 60950-1 for Canada
IEC60950-1 for International (CB Scheme
Certification)
EN60950-1 for the EU
Electromagnetic Interference (EMI)
FCC Part 15 for the USA
ICES-003 for Canada
Electromagnetic Compatibility (EMC)
EN301-489-1 and EN 301-489-12 for the EU
RF Spectrum
EN301-459, EN301-360, EN301-428 for
the EU
FCC Part 25 for the USA
Telecommunications
TIA IPoS
Appendix B
Standards compliance
The HT2000 satellite modem has been certified to comply with the standards listed
in Table 4. Additional information follows the table.
Table 4: HT2000 standards compliance
Repairs in Canada
Repairs to certified equipment should be made by an authorized Canadian
maintenance facility designated by the supplier. Any repairs or alterations made by
the user to this equipment, or equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the
equipment.
Users should not attempt to make electrical ground connections themselves, but
should contact the appropriate electrical inspection authority, or electrician, as
appropriate.
Electromagnetic interference (EMI)
This product conforms to EMI standards of the U.S. FCC, and Canadian CSA, as
detailed in the following sections. The installation and maintenance procedures in
the installation guide must be followed to ensure compliance with these
regulations.
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Appendix B ● Standards compliance
1040967-0001 Revision A
Reorient or relocate the receiving antenna.
Increase the separation distance between the equipment and the
receiver.
Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
Consult the dealer or an experienced radio TV technician for help.
FCC Part 15
This section applies to the HT2000 satellite modem. Standards to which conformity
is declared: FCC Part 15
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
Responsible party's name: Hughes Network System, LLC Address: 11717 Exploration
Lane, Germantown, MD 20876
Telephone: 1 (866) 347-3292
Trade name: HUGHES
Type of equipment: Two-way Hughes system
Model number: HT2000
Canada Class B warning
This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Page 25
Appendix B ● Standards compliance
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AT
Austria
BE
Belgium
CY
Cyprus
CZ
Czech Republic
DK
Denmark
EE
Estonia
FI
Finland
FR
France
DE
Germany
GR
Greece
HU
Hungary
IE
Ireland
IT
Italy
LV
Latvia
LT
Lithuania
LU
Luxembourg
MT
Malta
NL
Netherlands
PL
Poland
PT
Portugal
SK
Slovakia
SI
Slovenia
ES
Spain
SE
Sweden
GB
Great Britain
IS
Iceland
LI
Liechtenstein
NO
Norway
CH
Switzerland
BG
Bulgaria
RO
Romania
English
Hereby, Hughes declares that this Class II Radio Equipment is
in compliance with the essential requirements and other
relevant provisions of Directive 1999/5/EC.
Finnish
Hughes, vakuuttaa täten että Luokka II radiolaitteet tyyppinen
laite on direktiivin 1999/5/EY oleellisten vaatimusten ja sitä
koskevien direktiivin muiden ehtojen mukainen.
Class II Radio Equipment (per R&TTE Directive 1999/5/EC)
Restrictions for European Union
Use of this product within the frequency band 29.25 GHz to 29.5 GHz requires
licensure within the targeted EU Member state prior to being put into service.
No restrictions within the band 29.5 GHz to 30.0 GHz for this product.
Identified European countries
This product may be operated in the following European countries:
Statement on compliance with the R&TTE Directive 1999/5/EC
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Appendix B ● Standards compliance
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Dutch
Hierbij verklaart Hughes dat het toestel Klasse II
radioapparatuur in overeenstemming is met de essentiële
eisen en de andere relevante bepalingen van richtlijn
1999/5/EG
Bij deze verklaart Hughes dat deze Klasse II radioapparatuur
voldoet aan de essentiële eisen en aan de overige relevante
bepalingen van Richtlijn 1999/5/EC.
French
Par la présente Hughes déclare que l'appareil II Radio
Équipement de classe est conforme aux exigences essentielles
et aux autres dispositions pertinentes de la directive
1999/5/CE
Par la présente, Hughes déclare que ce II Radio Équipement
de classe est conforme aux exigences essentielles et aux
autres dispositions de la directive 1999/5/CE qui lui sont
applicables
Swedish
Härmed intygar Hughes att denna Klass II radioutrustning står
I överensstämmelse med de väsentliga egenskapskrav och
övriga relevanta bestämmelser som framgår av direktiv
1999/5/EG.
Danish
Undertegnede Hughes erklærer herved, at følgende udstyr
Klasse II Radio Equipment overholder de væsentlige krav og
øvrige relevante krav i direktiv 1999/5/EF
German
Hiermit erklärt Hughes, dass sich dieser/diese/dieses Klasse II
Funkanlagen in Übereinstimmung mit den grundlegenden
Anforderungen und den anderen relevanten Vorschriften der
Richtlinie 1999/5/EG befindet". (BMWi)
Hiermit erklärt Hughes die Übereinstimmung des Gerätes
Klasse II Funkanlagen mit den grundlegenden Anforderungen
und den anderen relevanten Festlegungen der Richtlinie
1999/5/EG. (Wien)
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Appendix B ● Standards compliance
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27
Greek
ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Hughes ΔΗΛΩΝΕΙ ΟΤΙ Class II Radio
Equipment] ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ
ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ
1999/5/ΕΚ
Italian
Con la presente Hughes dichiara che questo Classe II
apparecchiature radio è conforme ai requisiti essenziali ed alle
altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE.
Spanish
Por medio de la presente Hughes declara que el Clase II Radio
Equipment cumple con los requisitos esenciales y cualesquiera
otras disposiciones aplicables o exigibles de la Directiva
1999/5/CE
Portuguese
Hughes declara que este II Radio Equipment classe está
conforme com os requisitos essenciais e outras disposições da
Directiva 1999/5/CE.
Page 28
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Acronyms
1040967-0001 Revision A
29
Acronyms
A
AC – Alternating current
B
BIST – Built-in self test
C
CSA – Canadian Standards Association (Canada)
CSR – Customer service representative
D
DC – Direct current
DHCP – Dynamic Host Configuration Protocol
E
I
ICES – Institute for Clinical Evaluative Sciences
IP – Internet Protocol
IPoS – IP over Satellite
L
LAN – Local area network
LED – Light emitting diode
N
NIC – Network interface controller
NOC – Network Operations Center
S
SAN – Site account number
ESN – Electronic serial number
EMC – Electromagnetic compatibility
EMI – Electromagnetic interference
F
FCC – Federal Communications Commission (USA)
H
HTTP – Hypertext Transfer Protocol
T
TCP – Transmission Control Protocol
TIA – Telecommunications Industry Association
U
USB – Universal Serial Bus
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Index
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31
Index
C
Computer requirements 9
Internet browser 9
networking 9
F
Front-panel LEDs 19
L
LAN port LEDs 20
M
Modem description 7
Modem operating environment 8
heat sources 8
position 9
ventilation 8
Modem power supply 10
connecting power cord to modem 11
disconnecting power cord from modem 11
Modem specifications 21
S
Standards compliance 23
Support 10
System Control Center 13
accessing 13
built-in self test 18
connectivity test 17
home page 13
indicator links 14
parameters bar 14
side panel 15
System Information page 17
System Status page 16
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