Hughes HN9800 Installation Manual
HN System
HN9800 Satellite Modem Installation Guide
1039707-0001
Revisi on A
April 10, 2013
11717 Exploration Lane, Germantown, MD 20876
Phone (301) 428-5500 Fax (301) 428-1868/2830
Copyright © 2013 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network
Systems, LLC. No part of this publication may be reproduced in any form or by any means
without the written permission of Hughes Network Systems, LLC, 11717 Exploration Lane,
Germantown, Maryland 20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and
completeness of the material in this document. Hughes Network Systems, LLC shall not be
liable for errors contained herein. The information in this document is subject to change
without notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this
material, including, but not limited to, the implied warranties of merchantability and fitness for
a particular purpose.
Trademarks
Hughes, Hughes Network Systems, HughesNet, and Jupiter are trademarks of Hughes Network
Systems, LLC. All other trademarks are the property of their respective owners.
Contents
Understanding safety alert messages. . . . . . . . . . . . . . . .7
Messages concerning personal injury . . . . . . . . . . . . . . . . . . . . . . 7
Messages concerning property damage . . . . . . . . . . . . . . . . . . . . 7
Safety symbols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Additional symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Chapter 1
Satellite modem overview. . . . . . . . . . . . . . . . . . . . . . . . .9
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Terminology. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Overview of tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Chapter 2
Preparing for installation. . . . . . . . . . . . . . . . . . . . . . . . .11
Installation summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Preparing for the installation . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Installing the satellite modem . . . . . . . . . . . . . . . . . . . . . . . 12
Commissioning the modem and pointing the antenna . . . 12
Completing the installation . . . . . . . . . . . . . . . . . . . . . . . . . 12
Installation checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
IFL cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Connectors and connections . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Outdoors:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Power Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Check neutral-ground (N-G) voltage . . . . . . . . . . . . . . . . . . . . 13
Grounding (modem, antenna, radio, and IFL) . . . . . . . . . . . . 13
Items required for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Additional equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Conducting a site survey. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Power supply information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Computer and networking requirements . . . . . . . . . . . . . . . . . . 16
Computer requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Networking and Internet browser requirements. . . . . . . . . . 16
Related components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
IFL cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Requirements for cables, connectors, and
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ground blocks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Labeling the IFL cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Hub or similar network device . . . . . . . . . . . . . . . . . . . . . . . . . 18
Instructions for related components. . . . . . . . . . . . . . . . . . . . 18
Chapter 3
Installing the satellite modem . . . . . . . . . . . . . . . . . . . .21
Prerequisites for installing the modem. . . . . . . . . . . . . . . . . . 21
Selecting the modem installation location . . . . . . . . . . . . . . . . . 21
Ventilation and heat sources . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Modem operating position . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Powering up the modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Connecting your laptop to the modem. . . . . . . . . . . . . . . . . . . . 24
Clearing the cache in Internet Explorer . . . . . . . . . . . . . . . . . 24
Clearing the cache in Mozilla FireFox . . . . . . . . . . . . . . . . . . . 24
Connecting the laptop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Overview of entering installation parameters . . . . . . . . . . . . . . 26
Installation screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Entering installation parameters . . . . . . . . . . . . . . . . . . . . . . . . . 27
Chapter 4
Installing outdoor equipment and antenna pointing . . . 3 1
Installing the IFL cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Routing and connecting the IFL cable . . . . . . . . . . . . . . . . . . . 31
IFL grounding requirement . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Labeling the IFL cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Connecting the IFL cable to the modem . . . . . . . . . . . . . . . 33
Pointing the antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Coarse and fine pointing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Ranging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
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Chapter 5
Commissioning and registering the satellite modem. . .37
Prerequisites for commissioning . . . . . . . . . . . . . . . . . . . . . . . . . 37
Monitoring the commissioning process . . . . . . . . . . . . . . . . . . . 37
Registering the terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Chapter 6
System Control Center. . . . . . . . . . . . . . . . . . . . . . . . . . .41
Accessing the System Control Center . . . . . . . . . . . . . . . . . . . . . 41
System Control Center home page . . . . . . . . . . . . . . . . . . . . . . . 42
Text links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Common features on System Control Center screens . . . . . . . . 43
Button links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
System Status button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
IPSec icon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Links in the left panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Small icon on System Control Center screens . . . . . . . . . . . . 46
Parameters and values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Red flag indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Features a customer may not see . . . . . . . . . . . . . . . . . . . . . . . . 47
System Status page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Reception Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Examining receive status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Transmission Information page . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Examining transmit status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
System Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Help page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Chapter 7
LEDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Front panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
LAN port LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Appendix A
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
HN9800 modem specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Appendix B
Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Safety – Operating conditions for Canada . . . . . . . . . . . . . . . . . 61
Repairs in Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Electromagnetic interference (EMI) . . . . . . . . . . . . . . . . . . . . . . 62
FCC Part 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Acronyms and abbreviations . . . . . . . . . . . . . . . . . . . . . .63
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
• Contents
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• Contents
6
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Understanding safety alert messages
DANGER
WARNING
CAUTION
NOTICE
Safety alert messages call attention to potential safety hazards and tell you how to
avoid them. These messages are identified by the signal words DANGER, WARNING,
CAUTION, or NOTICE, as illustrated below. To avoid possible property damage,
personal injury, or in some cases possible death, read and comply with all safety alert
messages.
Messages concerning personal injury
The signal words DANGER, WARNING, and CAUTION indicate hazards that could
result in personal injury or in some cases death, as explained below. Each of these
signal words indicates the severity of the potential hazard.
DANGER indicates a potentially hazardous situation which, if not avoided, will
result in death or serious injury.
WARNING indicates a potentially hazardous situation which, if not avoided,
could result in death or serious injury.
CAUTION indicates a potentially hazardous situation which, if not avoided, could
result in minor or moderate injury.
Messages concerning property damage
A NOTICE concerns property damage only.
NOTICE is used for advisory messages concerning possible property damage,
product damage or malfunction, data loss, or other unwanted results—but not
personal injury.
• Understanding safety alert messages
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7
Safety symbols
The generic safety alert symbol
calls attention to a potential personal injury hazard. It appears next to the DANGER,
W
ARNING, and CAUTION signal words as part of the signal word label. Other symbols
may appear next to DANGER, WARNING, or CAUTION to indicate a specific type of
hazard (for example, fire or electric shock). If other hazard symbols are used in this
document they are identified in this section.
Additional symbols
This document uses the following hazard symbol:
Indicates a safety message that concerns a potential
electric shock hazard.
• Understanding safety alert messages
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Introduction
Chapter 1
Satellite modem overview
The HN9800 satellite modem provides Internet service by connecting a computer to
a Ka-band bent-pipe satellite network. The modem’s Ethernet port connects to a
computer or local area network (LAN). Figure 1 shows the HN9800 from the front
and back.
Terminology
Figure 1: HN9800 satellite modem front and back
In this installation guide:
ellite modem and modem both refer to the HN9800 satellite modem.
• Sat
taller Support refers to organizations that provide assistance to professional
• Ins
installers of Hughes satellite equipment. If you do not know who provides your
support, contact Hughes dealer services.
Chapter 1 • Satellite modem overview
1039707-0001 Revision A
9
Scope
This installation guide explains how to install, commission, activate, and
troubleshoot the HN9800 satellite modem. It also contains reference information to
assist you in this process.
Audience
This guide is intended for professional installers. It may also be useful for:
• T
• Call cen
Overview of tasks
Figure 2 gives an overview of the installation, commissioning, and activation tasks.
Each task may be composed of numerous subtasks.
rainers who train installers
ter operators who respond to customers' calls
10
Figure 2: Summary of tasks
Chapter 1 • Satellite modem overview
1039707-0001 Revision A
This chapter describes preparations for installing the satellite modem. Review this
information before you install the satellite modem, antenna assembly, antenna
mount, or inter-facility link (IFL) cable.
To install the satellite modem, you need the Installation Reference Sheet, which
ontains installation parameters and other information specific to your site. Print the
c
Installation Reference Sheet from your installation support web site.
Installation summary
The satellite modem is the small indoor unit (IDU). The outdoor unit (ODU) includes
the antenna and radio assembly. An IFL cable connects the indoor unit to the outdoor
unit, as shown in Figure 3.
Chapter 2
Preparing for installation
Figure 3: Satellite modem and related components
Preparing for the installation
• Make sure you have all items required for installation, including the Installation
Reference Sheet, all equipment to be installed, and required tools for the
outdoor equipment.
e sure the customer's computer meets the requirements listed in Computer
• Mak
and networking requirements on
page 16.
Chapter 2 • Preparing for installation
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11
• Conduct a site survey.
• Assemble and install the antenna and radio as instructed in the antenna
installation guide.
Installing the satellite modem
• Connect the IFL cable.
• Clear your cache of your Web browser.
• Connect the modem to your laptop.
• Connect the power supply.
• Power up the modem and observe the LEDs to verify normal operation.
Commissioning the modem and pointing the antenna
• Upload the sbc.cfg file (if you are instructed to upload it).
• Enter the parameters.
• Point the antenna.
• Register the satellite modem.
Completing the installation
• Confirm that all files are current
• Confirm that the customer can connect to the Web.
Installation checklist
To help ensure a successful installation, pay careful attention to the items listed
below as you install the satellite modem, antenna, and the IFL cable.
IFL cables
For specific cable information see Tab le 2 on page 19.
• Use only Hughes-approved cables.
• Do not exceed maximum length for the outdoor unit (ODU) type, cable type, and
cable part number.
• Do not exceed the cable bend radius.
• Properly terminate cables.
Connectors and connections
Use only connector types approved for cable type used. Check all connections for
tightness.
Outdoors:
• Make sure F connectors connected to the radio assembly are tightened to 20
inch-lb torque.
• Carefully follow waterproofing procedures, using dielectric grease and
Hughes-approved weatherproof tape.
12
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Power Source
Before connecting the modem power supply to the AC power source, use an AC
outlet tester to verify that the outlet is wired correctly. Wiring problems may include:
• Hot and neutral wires reversed
• Neutral and ground wires reversed
• Open ground (incomplete connection)
• Open neutral (incomplete connection)
If the outlet is wired improperly, notify the customer you are not permitted to
connect the system to a faulty outlet. Do not proceed with installation until a
properly wired outlet is provided.
Check neutral-ground (N-G) voltage
With a digital multimeter set to AC voltage, measure the voltage between neutral
and ground at the AC power outlet. If the N-G voltage measures 2 VAC or greater,
advise the customer to have an electrician evaluate the electrical power outlet. N-G
voltages may have a negative impact on the performance of electronic equipment.
Grounding (modem, antenna, radio, and IFL)
• Adhere to Hughes grounding requirements.
• Use only approved ground wires, ground blocks, lugs, and clamps.
• For detailed information refer to the appropriate FSB, as listed in Tab le 2 on
page 19.
Items required for installation
To install the HN9800 satellite modem, you need:
• HN9800 satellite modem
• Power supply (provided in the shipping carton)
• Surge protector (recommended), provided by the customer
• Cat-5 Ethernet cable
• sbc.cfg file (if you are instructed to upload it)
• Installation Reference Sheet (provided to you)
• Welcome to the HughesNet Quick Start Guide (1039433-0001) (to give to the
customer)
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13
Additional information:
• sbc.cfg file - If needed, you can download the most current sbc.cfg file from your
installation support web site.
• SAN and PIN - Identification numbers are required to register the satellite
modem. Customers who purchased their system from a Hughes retail channel in
the United States or Canada receive an order confirmation e-mail containing
their site account number (SAN) and personal identification number (PIN).
Additional equipment
• Antenna
• Hughes DiSEqC antenna pointing tool (DAPT2)
• IFL cable, cable connectors, and ground blocks
For more information on these items, see Related components on page 17.
No tools are required to install the modem. For tools needed to install the antenna
mount and antenna and point the antenna, see:
• Antenna Site Preparation and Mount Installation Guide (1035678-0001)
• The installation guide for the antenna model you are installing
Conducting a site survey
Survey the customer site to confirm that the location meets the requirements for
installation of the satellite modem. For complete site survey information, including
site requirements, see the Antenna Site Preparation and Mount Installation Guide
(1035678-0001).
The key site survey tasks related to installation of the satellite modem are:
1. Ensure there is an unobstructed line of sight to the satellite specified on the
Installation Reference Sheet.
2. Review the Installation Reference Sheet for site-specific instructions.
Power supply information
The satellite modem shipping carton contains the power supply information. Figure 4
on page 15 shows a sample power supply.
14
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Figure 4: AC power supply
NOTICE
CAUTION
Before proceeding, make sure you have the correct power supply. Check the part
number on the power supply as listed in Table 1 on page 16.
• Always use the power supply provided with the satellite modem. The
modem's performance may suffer if the wrong power supply is used.
• Connect the AC/DC power supply to a 100 Voltage Alternating Current (VAC)
three-wired grounded outlet. A suitable surge protector is recommended to
protect the satellite modem from possible damage due to power surges.
ays connect the DC power cord to the HN9800 rear panel before
• Alw
applying power to the power supply. If you apply power to the power
supply and then connect the DC power cord, the satellite modem may not
perform properly and could be damaged.
serve the power standards and requirements of the country where it is
• Ob
installed.
If there is any reason to remove power from the satellite modem, always unplug
the AC power cord from the power source (power outlet, power strip, or surge
protector). Do not remove the DC power cord from the modem's rear panel.
Doing so could result in an electrical shock or damage the modem.
When you re-apply power to the modem, plug the AC power cord into the
power source.
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15
Table 1: Power supply specifications
Power supply
type
AC/DC, 46 W
P/N 1502015
AC/DC, 73 W
P/N 1501006
HN9800 satellite modem with 1
W radio only
HN9800 satellite modem with 1
W or 2W r
Part number Electrical requirements
adio
Computer and networking requirements
This section lists the requirements for the computer or other device, network, and
browser to be used with the satellite modem.
Computer requirements
The HN9800 satellite modem can be used with any device that supports Internet
Protocol (IP) and has a 10/100 BaseT Ethernet LAN port. Typically, the modem is
connected to a customer's computer. However, the HN9800 is self-hosted; it does not
require a computer for any of its functions.
Requirements for the computer to be used with the satellite modem are the same
or the laptop computer you use to install the modem. The computer should meet
f
the minimum requirements specified by the computer operating system
manufacturer and the following networking and browser requirements. Make sure
your laptop is configured to support DHCP.
Input line voltage: 100 - 240 V,
1.5 A maximum, 50- 60 Hz AC
Input line voltage: 100 - 240 V,
2 A maximum, 50- 60 Hz AC
16
Note: The
satellite modem can be used with a Mac computer that meets these
requirements, but Mac computers are not supported as a tool for installing
the satellite modem.
Networking and Internet browser requirements
• Ethernet port
thernet Network interface card (NIC) installed on at least one computer, 10/100
• E
BaseT
thernet cable (provided)
• E
eb browser such as Internet Explorer with proxy settings disabled
• A w
Connecting a network
modem, this requires an Ethernet hub or other such device. The customer must
Chapter 2 • Preparing for installation
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- If the customer wants to connect a network to the satellite
supply and configure the hub and cables. Required IP address information is obtained
CAUTION
CAUTION
NOTICE
during commissioning.
Do not connect the power supply to the satellite modem, or connect the power
supply to a power source until you are instructed to do so.
Related components
Antenna
You must assemble and install the antenna before you install the satellite modem.
You point the antenna as part of the modem commissioning process.
Only a trained professional installer should install the outdoor antenna
assembly. In the United States, the Federal Communications Commission (FCC)
requires professional installation and service of the antenna assembly because
it transmits radio frequency (RF) energy.
The HN9800 satellite modem can be used with a 0.74 m, 0.98 m or 1.2 m two-way
satellite antenna. The antenna assembly is shipped in a separate box.
The main source of information on the antenna is the antenna installation guide. If
ou do not have the antenna installation guide, refer to your Installation Reference
y
Sheet; then locate the guide for that model on your installation support web site.
IFL cable
Before you can install the satellite modem, you must route the coaxial IFL cable
between the indoor satellite modem location and the antenna. Then you connect the
modem and the antenna by connecting the IFL cable to both components.
The routing path of the IFL cable between the modem and the antenna depends on
the bui
Guide (1035678-0001) gives guidelines for installing IFL cables.
When you install the antenna assembly, read and follow all safety alerts and
instructions in the antenna installation guide and in the Antenna Site
Preparation and Mount Installation Guide (1035678-0001).
lding configuration. The Antenna Site Preparation and Mount Installation
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Requirements for cables, connectors, and ground blocks
WARNING
You must use approved cable types and connectors to connect the modem to the
outdoor satellite antenna. For grounding, you must use approved ground blocks and
grounding connectors. For detailed specifications and information on these
components, see the documents listed in Tab le 2 on page 19.
The coaxial IFL cable and the ground block to which they are connected must meet
ounding requirements specified in the following warning:
the gr
You must comply with applicable local codes and the grounding requirements in
Field Service Bulletin (FSB), HNS Broadband Requirements for RG-6 and RG-11
IFL Cable Connectors, Ground Blocks, and Ground Block Location
(FSB_050518_01). Improper grounding can result in electric shock injury,
property damage, and/or poor modem performance.
Labeling the IFL cable
Label the IFL cable at the outdoor point-of-entry and at the indoor location where
the satellite modem is installed as follows:
Wrap a piece of blue electrical tape around the cable, and mark SAT on the tape.
Hub or similar network device
The customer must supply and configure the network device, including required
cables, according to the device manufacturer's documentation. Required IP address
information is obtained during modem commissioning.
Instructions for related components
This installation guide covers only installation of the satellite modem. For installation
instructions for other components, see Table 2 on page 19.
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You can view or download these documents at https://dwayinstalls.hns.com/. Click
Installer Login Click Here! on your installation support web site. If you cannot log in,
contact your installer support for access to these documents.
Table 2:
Component or topic Where to find instructions
Safety (all components) Site survey, Site
preparation, Antenna mounts, IFL cable
IFL cables (specifications, approved types,
maximum lengths)
IFL cable connectors, Grounding, Ground
ocks
bl
Antenna, antenna pointing, Radio assembly See the antenna installation guide for the
Related installation documents
Antenna Site Preparation and Mount
Installation Guide (1035678-0001)
Field Service Bulletin (FSB), IFL Cable
Approved List (with lengths) for
Jupiter/HT1000/HT1100 Domestic
Installations (FSB_0120909_01).
HNS Broadband Requirements for RG-6
and RG-11 IFL Cable Connectors, Ground
Blocks, and Ground Block Location
(FSB_050518_01)
ic antenna model you are installing.
specif
For Ka-band antennas, see the An
Pointing Guide (1039429-0001).
tenna
Chapter 2 • Preparing for installation
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19
20
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