Hughes HN9600, HN9800 User Manual
HN System
HN9600 Satellite Modem User Guide
1039706-0001
Revisi on A
April 10, 2013
11717 Exploration Lane, Germantown, MD 20876
Phone (301) 428-5500 Fax (301) 428-1868/2830
Copyright © 2013 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are proprietary to Hughes Network
Systems, LLC. No part of this publication may be reproduced in any form or by any means
without the written permission of Hughes Network Systems, LLC, 11717 Exploration Lane,
Germantown, Maryland 20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and
completeness of the material in this document. Hughes Network Systems, LLC shall not be
liable for errors contained herein. The information in this document is subject to change
without notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this
material, including, but not limited to, the implied warranties of merchantability and fitness for
a particular purpose.
Trademarks
Hughes, Hughes Network Systems, HughesNet and Jupiter are trademarks of Hughes Network
Systems, LLC. All other trademarks are the property of their respective owners.
Contents
Understanding safety alert messages. . . . . . . . . . . . . . . .5
Messages concerning personal injury . . . . . . . . . . . . . . . . . . . . . . 5
Messages concerning property damage . . . . . . . . . . . . . . . . . . . . 5
Safety symbols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Additional symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Chapter 1
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Operating environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Ventilation and heat sources . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Operating position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Computer requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Networking requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Internet browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Chapter 2
System Control Center. . . . . . . . . . . . . . . . . . . . . . . . . . .11
Accessing the System Control Center . . . . . . . . . . . . . . . . . . . . . 11
System Control Center home page . . . . . . . . . . . . . . . . . . . . . . . 11
Text links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Common features on System Control Center screens . . . . . . . . 13
Button links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
System Status button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
IPSec icon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Links in the left panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Small icon on System Control Center screens . . . . . . . . . . . . 17
Parameters and values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Red flag indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Features a customer may not see . . . . . . . . . . . . . . . . . . . . . . . . 18
System Status page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Reception Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Examining receive status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Transmission Information page . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Examining transmit status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
System Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Help page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
• Contents
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3
Chapter 3
LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 7
LAN port LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Appendix A
Standards compliance . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Safety – Operating conditions for Canada . . . . . . . . . . . . . . . . . 31
Repairs in Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Electromagnetic interference (EMI) . . . . . . . . . . . . . . . . . . . . . . 32
FCC Part 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Acronyms and abbreviations . . . . . . . . . . . . . . . . . . . . . .33
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
• Contents
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Understanding safety alert messages
DANGER
WARNING
CAUTION
NOTICE
Safety alert messages call attention to potential safety hazards and tell you how to
avoid them. These messages are identified by the signal words DANGER, WARNING,
CAUTION, or NOTICE, as illustrated below. To avoid possible property damage,
personal injury, or in some cases possible death, read and comply with all safety alert
messages.
Messages concerning personal injury
The signal words DANGER, WARNING, and CAUTION indicate hazards that could
result in personal injury or in some cases death, as explained below. Each of these
signal words indicates the severity of the potential hazard.
DANGER indicates a potentially hazardous situation which, if not avoided, will
result in death or serious injury.
WARNING indicates a potentially hazardous situation which, if not avoided,
could result in death or serious injury.
CAUTION indicates a potentially hazardous situation which, if not avoided, could
result in minor or moderate injury.
Messages concerning property damage
A NOTICE concerns property damage only.
NOTICE is used for advisory messages concerning possible property damage,
product damage or malfunction, data loss, or other unwanted results—but not
personal injury.
• Understanding safety alert messages
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Safety symbols
Additional symbols
The generic safety alert symbol
calls attention to a potential personal injury hazard. It appears next to the DANGER,
W
ARNING, and CAUTION signal words as part of the signal word label. Other symbols
may appear next to DANGER, WARNING, or CAUTION to indicate a specific type of
hazard (for example, fire or electric shock). If other hazard symbols are used in this
document they are identified in this section.
This document uses the following symbol to indicate a safety alert message that
concerns a potential electric shock hazard. This document uses the following hazard
symbols:
Indicates a safety message that concerns a potential
electric shock hazard.
• Understanding safety alert messages
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Description
Chapter 1
Overview
This user guide describes the features and operation of the HN9600 satellite modem,
which provides Internet access by satellite. This guide also gives pertinent reference
information.
This guide applies to users in the United States and Canada. In this user guide
tellite modem and modem both refer to the HN9600 satellite modem.
sa
The HN9600 satellite modem connects to a satellite network to provide Internet
service. The modem has an Ethernet port so it can be connected to a computer or
LAN. Figure 1 shows the front of the HN9600 satellite modem.
After your HN9600 satellite modem has been installed, you can use your computer’s
b browser to access the Internet or an intranet. The HN9600 supports local area
we
networks (LANs) to extend Internet connectivity to multiple computers. This requires
an Ethernet cable or a wireless or a wired connection to the LAN and proper
configuration of the computer's operating system network properties.
Figure 1: HN9600 satellite modem
Chapter 1 • Overview
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Operating environment
NOTICE
Observe the following requirements for the modem's operating environment.
Ventilation and heat sources
The modem must be adequately ventilated and kept away from sources of heat.
• Do not block any of the modem's ventilation openings.
• Leave 6 inches of space around the top and sides of the modem to ensure
adequate ventilation and prevent overheating.
• Do not place the modem near a heat source such as direct sunlight, a
radiator, heat register or vent, oven, stove, amplifier, or other apparatus
that produces heat.
Operating position
Operate the HN9600 only in a vertical position, that is, resting on its built-in base as
shown in Figure 1 on page 7.
Computer requirements
The computer that connects to the satellite modem should meet the minimum
requirements specified by the computer operating system manufacturer and the
following networking and browser requirements.
Networking requirements
• Ethernet port
thernet cable (provided)
• E
thernet NIC, 10/100 Mbps, configured as follows:
• E
– Auto-negotiate
– Dynamic host configuration protocol (DHCP) enabled (obtain an IP address
aut
Internet browser
• Internet Explorer 7 or greater, Mozilla Firefox, Safari (for Windows and Mac)
owser settings:
• Br
– HTTP 1.1 or greater enabled
– Proxy settings disabled
Contact information
If you need operational, warranty, or repair support, who you should contact
depends on where you purchased your satellite modem. You may be supported by
omatically)
8
Chapter 1 • Overview
1039706-0001 Revision A
Hughes Customer Care or another service provider. Please contact your customer
service representative in accordance with your service agreement.
For modems purchased from a retail channel or Hughes sales agent in the United
States or Canada
If you purchased this product through a retail channel or Hughes sales agent, you
have several support options. Please try these options in the order listed until you
find the help you need.
Begin at the HughesNet Customer Care page:
1. Open a web browser on a computer connected to the satellite modem. Enter the
web address
2. Click the HughesNet Customer Care link.
The HughesNet Customer Care page opens. Options 1, 2, and 3 below are available
on this page:
1. Search our Knowledge Base.
a. In the Self help section, click Knowledge Base Search.
b. Follow the on-screen instructions to find the information you need.
2. Email a Customer Care representative.
a. In the Contact Hughes section, click Email.
b. Complete the email form.
c. Click Email Us!
3. Chat with a Customer Care representative.
a. In the Contact Hughes section, click Chat.
b. Complete the chat form.
c. Click Chat with Us!
www.my.hughesnet.com.
4. Call a Customer Care representative.
If none of these options helps you, call Hughes Customer Care at 1 (866) 347-3292.
For modems purchased from a value-added reseller (VAR) in the United States or
Canada:
If you purchased this product from a Hughes VAR, do not contact Hughes.
Contact your VAR for technical support according to the procedure supplied by
them. They are trained to help you with any technical problem.
Chapter 1 • Overview
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Chapter 1 • Overview
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System Control Center
The System Control Center is a set of screens and links you can use to monitor your
broadband service and troubleshoot the satellite modem in the event of a problem.
The System Control Center provides access to system status, configuration
information, and online documentation. You access the System Control Center
through a web browser on a computer connected to the satellite modem. Use the
System Control Center to find system information for configuring networks or to
check system performance if the satellite modem does not seem to be functioning
properly.
Accessing the System Control Center
To access the System Control Center, a computer with a web browser installed must
be connected to the satellite modem's LAN port. The System Control Center web site
is hosted on the modem, consequently the computer does not have to be connected
to the Internet.
To open the System Control Center, double-click the System Control Center shortcut
on your computer desktop, or follow these steps:
1. Open a web browser such as Internet Explorer.
2. In the browser address bar, type www.systemcontrolcenter.com and press Enter.
Chapter 2
System Control Center home page
The System Control Center home page, as shown in Figure 2, contains numerous links
to satellite modem features and important information regarding operation of your
satellite modem.
Chapter 2 • System Control Center
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