Hughes HN9500 Installation Manual
HN9500 Satellite Router Installation Guide
1037736-0001
Revision G
February 26, 2010
Copyright © 2008-2010 Hughes Network Systems, LLC
All rights reserved. This publication and its contents are propr ietary to Hughes Network Systems, LLC.
No part of this publication may be reproduced in any form or by any means without the written
permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and complet
the material in this docu
herein. The information in this document is subject to change without notice. Hughes Network Systems,
LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose.
ment. Hughes Network Systems, LLC shall not be liable for errors contained
eness of
Trademarks
Hughes, Hughes Network Systems, HughesNet, and SPACEWAY are trademarks of Hughes Network
Systems, LLC. All other trademarks are the property of their respective owners. This product is
compatible with the Hughes SPACEWAY system.
Contents
Understanding safety alert messages.................................................................................xi
Scope and audience............................................................................................................xiii
Chapter 1: Satellite router overview.............................................................1
Chapter 2: Preparing for installation.............................................................7
Messages concerning personal injury.....................................................................................................xi
Messages concerning property damage...................................................................................................xi
Safety symbols........................................................................................................................................xi
Supported congurations.........................................................................................................................2
Satellite router specications...................................................................................................................4
Installation summary................................................................................................................................8
Installation checklist...............................................................................................................................10
Conducting a site survey........................................................................................................................11
Instructions for other terminal components............................................................................................11
Power supply information......................................................................................................................12
Primary tools and equipment needed for installation.............................................................................13
Additional equipment ............................................................................................................................13
Use a surge protector..................................................................................................................14
Requirements for IFL cables, connectors, and ground blocks...................................................14
A hub may be required...............................................................................................................14
Computer requirements..........................................................................................................................14
Chapter 3: Installing the satellite router......................................................15
Operating environment...........................................................................................................................16
Ventilation and heat sources.......................................................................................................16
Router operating position.......................................................................................................................16
Attaching or removing the pedestal base...................................................................................16
Attaching the base..........................................................................................................16
Removing the base.........................................................................................................17
Powering up the router...........................................................................................................................17
Connecting the installer laptop to the router..........................................................................................18
Entering the installation parameters.......................................................................................................19
Chapter 4: Installing outdoor equipment and antenna pointing...............27
Installing the IFL cables.........................................................................................................................28
Routing and connecting the IFL cables......................................................................................28
IFL grounding requirement............................................................................................28
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Contents
Labeling the IFL cables..................................................................................................29
Connecting the IFL cables to the router.........................................................................29
Pointing the antenna...............................................................................................................................30
Chapter 5: Commissioning the satellite router...........................................31
Prerequisites for commissioning............................................................................................................32
Monitoring the commissioning process ................................................................................................32
Commissioning and installation reference information.............................................................34
Commissioning activities and progress messages..........................................................35
Registration error messages............................................................................................36
Terminal Info parameters...............................................................................................37
Troubleshooting installation problems...................................................................................................39
Chapter 6: Validating the installation..........................................................41
A quick look at the validation procedure...............................................................................................42
Prerequisites...........................................................................................................................................42
Accessing the OVT................................................................................................................................43
Chapter 7: Activating the HughesNet service.............................................49
Service activation prerequisites..............................................................................................................50
Connecting the satellite router to the customer’s computer...................................................................50
Activation procedure..............................................................................................................................52
Chapter 8: VADB feature setup and testing................................................57
Prerequisites for VADB setup and operation.........................................................................................58
Setting up VADB....................................................................................................................................58
Verifying VADB conguration..................................................................................................58
Testing the router’s VADB components.....................................................................................59
Testing the phone line.................................................................................................................60
Connecting the satellite router to the telephone line .................................................................60
Verifying VADB functionality....................................................................................................61
VADB troubleshooting...........................................................................................................................63
Chapter 9: System Control Center...............................................................65
Accessing the System Control Center....................................................................................................66
System Control Center home page.........................................................................................................66
Text links....................................................................................................................................67
Common features on System Control Center screens............................................................................68
Button links................................................................................................................................69
System Status button......................................................................................................69
IPSec icon...........................................................................................................70
Links in the left panel.................................................................................................................71
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Small icon on System Control Center screens—access Advanced Pages..................................71
Status and information screens...................................................................................................71
State codes on status and information screens...............................................................72
Red ag indicator...........................................................................................................73
System Status page.................................................................................................................................73
Typical values for System Status parameters.............................................................................74
Red ags on System Status page................................................................................................76
Reception Information page...................................................................................................................77
Typical values for Reception Information parameters...............................................................78
Red ags on Reception Information page..................................................................................79
Transmission Information page..............................................................................................................80
Typical values for Transmission Information parameters..........................................................81
Red ags on Transmission Information page.............................................................................81
Terminal Status page..............................................................................................................................81
Typical values for Terminal Status parameters..........................................................................83
System Information page........................................................................................................................84
Typical values for System Information parameters....................................................................84
State codes..............................................................................................................................................87
Viewing the state codes list........................................................................................................91
Connectivity Test page...........................................................................................................................92
Chapter 10: LEDs..........................................................................................93
Front panel LEDs...................................................................................................................................94
LAN port LEDs......................................................................................................................................95
Chapter 11: Troubleshooting........................................................................97
Rescue switch.........................................................................................................................................98
Troubleshooting common problems.......................................................................................................98
Cannot access the System Control Center..............................................................................................99
Testing connectivity to the satellite........................................................................................................99
VADB – Router cannot connect...........................................................................................................101
VADB – VADB Connection State down..............................................................................................101
VADB – Router remains in VADB mode.............................................................................................102
Chapter 12: Advanced Pages......................................................................103
Accessing the Advanced Pages............................................................................................................104
Expanding and collapsing menus.........................................................................................................105
Opening the Installation sub-menu.......................................................................................................105
Appendix A: Alternate address for installing the router.........................107
Conguring the installer laptop IP address..........................................................................................107
Conguring a link-local IP address on the installer laptop......................................................108
Conguring a second IP address on the installer laptop..........................................................109
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Contents
Using the alternate installation address................................................................................................110
Appendix B: Standards compliance...........................................................111
Telecommunications standards.............................................................................................................111
FCC Part 68..............................................................................................................................111
Ringer equivalence number (REN)..........................................................................................112
Discontinuation of service........................................................................................................112
Telephone Company changes...................................................................................................112
Repairs in the United States.....................................................................................................112
Industry Canada certication...................................................................................................113
Electromagnetic interference (EMI).....................................................................................................113
FCC Part 15..............................................................................................................................113
Canada Class B warning...........................................................................................................114
Operational and safety requirements for Canada.................................................................................114
Repairs in Canada.....................................................................................................................114
Appendix C: Acronyms used in this guide................................................115
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Table of Figures
Figure 1: HN9500 satellite router.....................................................................................................................................1
Figure 2: Single-host conguration..................................................................................................................................2
Figure 3: Multiple-host conguration in an Ethernet wired LAN...................................................................................3
Figure 4: Multiple-host conguration in a wireless LAN................................................................................................3
Figure 5: Private network conguration..........................................................................................................................4
Figure 6: Satellite router installation summary................................................................................................................9
Figure 7: Power supply for the HN9500 satellite router................................................................................................12
Figure 8: Attaching or removing the HN9500 pedestal base.........................................................................................17
Figure 9: Powering up the router....................................................................................................................................18
Figure 10: Connecting the installer’s laptop computer to the router..............................................................................19
Figure 11: System Control Center home page...............................................................................................................20
Figure 12: Icon for opening Advanced Pages................................................................................................................20
Figure 13: Installation Parameters screen......................................................................................................................21
Figure 14: Fields where latitude and longitude are entered...........................................................................................22
Figure 15: Example of a GPS receiver display..............................................................................................................23
Figure 16: State code displayed below latitude and longitude elds.............................................................................24
Figure 17: Terminal Pointing Info screen.......................................................................................................................25
Figure 18: In-line connection of the DAPT ...................................................................................................................28
Figure 19: Connecting the transmit and receive cables..................................................................................................29
Figure 20: Terminal Initialization Sequence in progress................................................................................................33
Figure 21: Terminal Initialization Sequence complete...................................................................................................34
Figure 22: Latest values compared to target values (partial screen)..............................................................................42
Figure 23: Validate link on System Control Center page...............................................................................................44
Figure 24: Installation Portal, installer login screen.......................................................................................................45
Figure 25: Installation Portal Welcome screen...............................................................................................................46
Figure 26: Data Collection screen..................................................................................................................................46
Figure 27: Site and installer ID information..................................................................................................................47
Figure 28: OVT screen comparing latest and target values...........................................................................................48
Figure 29: Terminal Initialization Sequence screen – top part.......................................................................................50
Figure 30: Activate link indicating router is ready for service activation......................................................................51
Figure 31: Connecting Ethernet cable to customer’s computer or other device............................................................52
Figure 32: Activate link on the System Control Center home page...............................................................................53
Figure 33: SAN and PIN entry page..............................................................................................................................54
Figure 34: Welcome screen............................................................................................................................................54
Figure 35: Welcome screen with service activated message..........................................................................................55
Figure 36: Verifying the VADB conguration...............................................................................................................59
Figure 37: Select Loopback Test menu..........................................................................................................................60
Figure 38: Phone connection to support VADB.............................................................................................................61
Figure 39: VADB Manual Start Command Results (partial) screen..............................................................................62
Figure 40: System Control Center home page...............................................................................................................67
Figure 41: Common features on System Control Center screens..................................................................................68
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Table of Figures
Figure 42: System Control Center button links..............................................................................................................69
Figure 43: IPSec icon.....................................................................................................................................................70
Figure 44: Icon for accessing the Advanced Pages........................................................................................................71
Figure 45: Format of status and information screens.....................................................................................................72
Figure 46: Example of a state code................................................................................................................................72
Figure 47: Red ag problem indicator...........................................................................................................................73
Figure 48: System Status page.......................................................................................................................................74
Figure 49: Reception Information page..........................................................................................................................78
Figure 50: Transmission Information page....................................................................................................................80
Figure 51: Terminal Status page (top part).....................................................................................................................82
Figure 52: System Information page (top part)..............................................................................................................84
Figure 53: Examples of state codes................................................................................................................................88
Figure 54: Terminal Connectivity Test page..................................................................................................................92
Figure 55: Front panel LEDs on the HN9500 router......................................................................................................94
Figure 56: LAN port LEDs............................................................................................................................................95
Figure 57: Problem Troubleshooting page.....................................................................................................................98
Figure 58: Satellite loopback connectivity test..............................................................................................................99
Figure 59: Terminal Connectivity Test page................................................................................................................100
Figure 60: Connectivity Test results page....................................................................................................................100
Figure 61: Icon for accessing Advanced Pages............................................................................................................104
Figure 62: Advanced Pages example showing the Advanced menu............................................................................105
Figure 63: Internet Protocol Properties dialog.............................................................................................................109
Figure 64: Settings for link-local and second address on the laptop............................................................................110
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Table of Tables
Table 1: Specications for the HN9500 satellite router ..................................................................................................4
Table 2: Related installation documents.........................................................................................................................11
Table 3: Power supply specications for the HN9500 satellite router...........................................................................12
Table 4: Converting GPS display formats......................................................................................................................23
Table 5: Commissioning progress messages..................................................................................................................35
Table 6: Reasons for registration errors and corrective actions.....................................................................................36
Table 7: Parameters in Terminal Info section (appears on two installation screens).....................................................37
Table 8: Guidelines for installation troubleshooting......................................................................................................39
Table 9: Button links on System Control Center screens...............................................................................................69
Table 10: System Status button colors...........................................................................................................................70
Table 11: System Status parameters – typical values and range....................................................................................74
Table 12: Red ags on System Status page....................................................................................................................76
Table 13: Reception Information parameters – typical values and range......................................................................78
Table 14: Red ags on Reception Information page......................................................................................................79
Table 15: Transmission Information parameters – typical values and range.................................................................81
Table 16: Terminal Status parameters – typical values and range..................................................................................83
Table 17: System Information parameters – typical values and range...........................................................................85
Table 18: State codes......................................................................................................................................................88
Table 19: Front panel LED indications..........................................................................................................................94
Table 20: HN9500 standards compliance.....................................................................................................................111
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Understanding safety alert messages
Safety alert messages call attention to potential safety hazards and tell you how to avoid them.
These messages are identied by the signal words DANGER, WARNING, CAUTION, or
NOTICE, as illustrated below. To avoid possible property damage, personal injury, or in some
cases possible death, read and comply with all safety alert messages.
Messages concerning personal injury
The signal words DANGER, WARNING, and CAUTION indicate hazards that could result in
personal injury or in some cases death, as explained below. Each of these signal words indicates
the severity of the potential hazard.
DANGER indicates a potentially hazardous situation which, if not avoided, will result in death
or serious injury.
WARNING indicates a potentially hazardous situation which, if not avoided, could result in
death or serious injury.
CAUTION indicates a potentially hazardous situation which, if not avoided, could result in
minor or moderate injury.
Messages concerning property damage
NOTICE is used for messages concerning possible property damage, product damage or
malfunction, data loss, or other unwanted results—but not personal injury.
Safety symbols
The generic safety alert symbol calls attention to a potential personal injury hazard. It
appears next to the DANGER, WARNING, and CAUTION signal words as part of the signal
word label. Other symbols may appear next to DANGER, WARNING, or CAUTION to indicate
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a specic type of hazard (for example, re or electric shock). If other hazard symbols are used
in this document they are identied in this section.
Additional symbols
This document uses the following hazard symbols:
Indicates a safety alert message that concerns a potential electric shock hazard.
Indicates a safety alert message that concerns a potential re hazard.
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Scope and audience
This installation guide explains how to install, commission, activate, and troubleshoot the Hughes
HN9500 satellite router. It also contains certain reference information concerning operation of
the satellite router.
This guide is written primarily for professional installers. It may also be useful for:
• Trainers who train installers
• Call center operators who respond to customers’ calls
This guide is written for satellite router installations in the United States and Canada.
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Chapter
1
Satellite router overview
Topics:
• Supported configurations
• Satellite router specifications
The HN9500 satellite router connects to the Internet or an intranet by satellite
and provides Internet or intranet service to a single host, typically a computer,
or to multiple hosts on a LAN. A host may be a computer using Windows or
other supported operating system.
The router is a self-hosted unit, meaning that it does not depend on a computer
to establish and maintain the Internet or intranet connection. However, the router
must be connected to a properly aligned satellite antenna. The router has two
Ethernet ports so it can be connected to one or two Ethernet LANs if desired.
Figure 1: HN9500 satellite router
Note: Acronyms used in this installation guide are identied in Acronyms
used in this guide on page 115.
An internal modem (with telephone jack) supports an optional backup feature
known as VADB. In the event of a satellite link failure, VADB provides a
temporary phone line connection to the Internet instead of the satellite link.
VADB is designed for enterprise customers (which are typically large
businesses).
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Supported configurations
This section shows examples of supported congurations using the HN9500 satellite router.
The satellite router may be used in a single-host conguration or multiple-host conguration.
In a single-host conguration, the satellite router is directly connected to the host (a computer),
as shown in Figure 2: Single-host conguration on page 2. The Hughes Internet Gateway is
a Hughes-operated satellite station that provides a connection between the Internet and the
satellite. The gateway routes data to and from the Internet and to and from the satellite, which
in turn beams a signal down to the satellite router to provide Internet connectivity.
Satellite router overviewChapter 1
Figure 2: Single-host configuration
In a multiple-host conguration, the hosts on the LAN share satellite Internet or intranet
connectivity through an Ethernet hub, router, or wireless base station. The satellite router is
connected to the hub, router, or wireless base station, as shown in Figure 3: Multiple-host
conguration in an Ethernet wired LAN on page 3.
Note: The customer must provide and congure hub, router, or wireless base station
equipment.
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Figure 3: Multiple-host configuration in an Ethernet wired LAN
Chapter 1Satellite router overview
Figure 4: Multiple-host conguration in a wireless LAN on page 3 shows a multiple-host
conguration using a hub or router in a wireless LAN.
Figure 4: Multiple-host configuration in a wireless LAN
Figure 5: Private network conguration on page 4 shows a private network using two satellite
routers at two locations. The thick broken line shows how the network connects a PC, POS, or
credit device at one location to a PC at a second location. This conguration requires two
antennas—one at each location. The Hughes Internet Gateway connection is optional and is
based upon a network design for a customer private network.
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Satellite router overviewChapter 1
Figure 5: Private network configuration
Satellite router specifications
Table 1: Specifications for the HN9500 satellite router
Width
Height
Safe operating temperature range
2.4 lb (1.09 kg)Weight
1.7 inch (4.3 cm). With pedestal base: 4.5 inch (11.4
cm)
9.5 inch (24.1 cm). With pedestal base: 9.75 inch (24.8
cm)
10.5 inch (26.7 cm)Depth
5 to 40º C (Above 5000 ft altitude, the maximum
temperature is reduced by 1º C per 1000 ft.)
5% to 95% non-condensingSafe operating humidity range
Up to 10,000 ftSafe altitude
ConvectionCooling method
Interface ports
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TCP/IPProtocol support
Two Ethernet ports supporting 10BaseT or 100BaseT
operation, RJ-45-switched
Telephone line port
Chapter 1Satellite router overview
Power supplies and power requirements
See Power supply information on page 12.
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Chapter
2
Preparing for installation
Topics:
• Installation summary
• Installation checklist
• Conducting a site survey
• Instructions for other terminal
components
• Power supply information
• Primary tools and equipment
needed for installation
• Additional equipment
• Computer requirements
This section describes preparations for installing the satellite router and includes
information you should know before you begin. Review this information before
you install the satellite router, antenna assembly, antenna mount, or IFL cables.
Refer also to Installation summary on page 8.
To install the satellite router, you need the Installation Reference Sheet. This
form includes parameters you need to enter to install the router (A code, B code,
C code, and U code, which are explained later). Print the Installation Reference
Sheet for your specic installation from the online HughesNet Installation Portal.
Before you proceed, review the sections in this chapter, which are listed in the
left panel.
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Installation summary
This installation guide covers installation of the satellite router. It does not cover installation of
the other satellite terminal components: the antenna and radio assembly, antenna mount, and
IFL cables. However, to understand router installation, you must understand the overall installation
process, which includes installation of all of the satellite terminal components. A summary of
the overall terminal installation process is presented in Figure 6: Satellite router installation
summary on page 9. This diagram focuses on tasks performed by the installer to install the
satellite router. Details for router installation tasks are included in the sections that follow.
Preparing for installationChapter 2
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Chapter 2Preparing for installation
Figure 6: Satellite router installation summary
Complete the steps in the order shown in Figure 6: Satellite router installation summary on page
9 unless you have a specic reason for doing them in a different order. In any case, make sure
all steps are completed. Be aware that the satellite router has to provide the azimuth, elevation,
tilt angle, and ODU polarization values before antenna pointing can be completed.
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Installation checklist
Later in the installation process you are instructed to use the onsite validation tool (OVT) to
validate the installation. Validation ensures that the site is performing to acceptable standards.
To increase the likelihood that the site will pass validation the rst time you try, pay careful
attention to the items listed in the checklist below as you install the router, antenna, and
IFL cables.
IFL cables
For specic cable information see Table 2: Related installation documents on page 11.
cable part number.
Preparing for installationChapter 2
Use only Hughes-approved cables.
Do not exceed maximum length for the ODU type (such as 2 W or 4 W), cable type, and
Do not exceed the cable bend radius.
Properly terminate cables.
Connectors and connections
Use only connector types that are approved for the type of cable used. Check all connections
for tightness.
Outdoors:
Make sure F connectors connected to the radio assembly are tightened to 22 in-lb torque.
Carefully follow waterproong procedures, using dielectric grease and Hughes-approved
weatherproof tape.
Power source
Before connecting the router power supply to the AC power source (using a surge protector),
use an AC outlet tester to verify that the power outlet is wired correctly. Wiring problems may
include:
• Hot and neutral wires reversed
• Neutral and ground wires reversed
• Open ground (incomplete connection)
• Open neutral
If the outlet is wired improperly, notify the customer that you are not permitted to connect the
system to a faulty outlet. Do not proceed with the installation until a properly wired outlet is
provided.
10
Grounding (router, antenna, radio, and IFL)
Adhere to Hughes grounding requirements.
Use only approved ground wires, ground blocks, lugs, and clamps.
For detailed information refer to the appropriate FSB, as listed in Table 2: Related installation
documents on page 11.
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Conducting a site survey
Survey the customer site to conrm that it is satisfactory for installation of the satellite terminal.
The tasks listed here are the key tasks related to installation of the satellite router. For complete
site survey information, see the Antenna Site Preparation and Mount Installation Guide
(1035678-0001).
1.
Use a GPS receiver to determine the latitude and longitude at the antenna site. Note the
readings.
2.
Make sure there is an unobstructed line of sight to the satellite indicated on the Installation
Reference Sheet.
3.
Review the Installation Reference Sheet for site-specic instructions.
Instructions for other terminal components
This installation guide covers only installation of the satellite router. For installation instructions
for other components, see Table 2: Related installation documents on page 11. You can view
or download these documents on the HughesNet Installation Portal at
https://dwayinstalls.hns.com/start/loginInstaller.jsp. If you have any problem logging in,
contact Hughes Installer Support.
Chapter 2Preparing for installation
Table 2: Related installation documents
Safety (all components)
Site survey
Site preparation
Antenna mounts
IFL
IFL cables (specifications, approved
types, maximum lengths)
IFL cable connectors
Grounding
Ground blocks
Antenna
Radio assembly
Where to find instructionsComponent or topic
Antenna Site Preparation and Mount Installation Guide
(1035678-0001)
Field Service Bulletin (FSB), IFL Cable, Approved List (with
lengths) for Spaceway Domestic Installations (FSB_080202_01)
Field Service Bulletin (FSB), HNS Broadband Requirements for
RG-6 and RG-11 IFL Cable Connectors, Ground Blocks, and
Ground Block Location (FSB_050518_01)
See the antenna installation manual for the specific antenna model
you are installing.
Ka-Band Antenna Pointing Guide (1037663-0001)Antenna pointing
Site validation (OVT)
Installer’s Guide to the Ka-Band Onsite Validation Tool (OVT)
(1038091-0001)
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Also see and adhere to the customer-specic installation specication. Typically these
specications apply to all installations for a particular company.
Power supply information
The power supply is included in the satellite router shipping carton.
Figure 7: Power supply for the HN9500 satellite router
Preparing for installationChapter 2
Before proceeding, make sure you have the correct power supply. Check the part number on the
power supply and refer to Figure 7: Power supply for the HN9500 satellite router on page 12.
Table 3: Power supply specifications for the HN9500 satellite router
Power supply type and
part number
AC/DC, 111 W
P/N 1501087-0001
• Always use the power supply provided with the satellite router. The router’s performance
may suffer if the wrong power supply is used.
• Connect the power supply to a three-wire, grounded outlet with an input of 110/130 VAC.
A suitable surge protector is recommended to protect the satellite router from possible
damage due to power surges.
• If the satellite router is installed outside the United States or Canada, observe the power
standards and requirements of the country where it is installed.
Power cordElectrical requirementsApplication
HN9500 satellite router
with 1 W, 2 W, or 4 W
radio or 10 W power
booster unit
Input line voltage:
100 – 130 V, 2 A maximum
Input line frequency:
60 Hz AC
Detachable, for 110
VAC outlet type.
12
Rated power consumption: 111
W
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If there is any reason to remove power from the satellite router, always unplug the AC power
cord from the power source (power outlet, power strip, or surge protector). Do not remove the
DC power cord from the router’s rear panel. Doing so could result in an electrical shock or
damage the router.
When you re-apply power to the router, plug the AC power cord into the power source.
Primary tools and equipment needed for installation
To install the satellite router, you need the following items, which are included in the satellite
router shipping carton:
• Satellite router.
• Pedestal base.
• Power supply.
To install the satellite router, antenna assembly, and IFL cables you also need the additional
items listed below.
• Antenna.
• IFL cables, cable connectors, and ground blocks – You need enough cable to connect the
satellite router to the antenna (transmit cable and receive cable). For additional information,
see Table 2: Related installation documents on page 11.
• Laptop computer (installer computer) with Internet Explorer browser installed.
• DAPT – A small device that guides the installer through the antenna pointing process and
displays pointing values.
• Squinter – A tool used to ne point the antenna by capturing the satellite signal from different
portions of the antenna reector surface. The squinter type depends on the radio assembly
to be installed, as explained in the Ka-Band Antenna Pointing Guide (1037663-0001).
• GPS receiver – The GPS receiver must give readings accurate to 1/1000 minute (for example,
60 degrees, 15.152 minutes).
• Installation Reference Sheet – This document describes the work to be done and provides
important information that needs to be entered on the installation screens—the Terminal
site name or ID and parameters that are required for installation.
Chapter 2Preparing for installation
No tools are required to install the router. For tools needed to install the antenna mount and
antenna and point the antenna, see:
• Antenna Site Preparation and Mount Installation Guide (1035678-0001)
• Ka-Band Antenna Pointing Guide (1037663-0001)
• The installation manual for the antenna model you are installing
Additional equipment
This section discusses additional equipment that is recommended and equipment you may need
depending on the specic installation.
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Use a surge protector
The customer is advised to provide a surge protector (recommended). If a surge protector is not
present, connect the router power supply to a wall outlet or other power source.
A suitable surge protector is recommended to protect the satellite router from possible damage
due to power surges.
Requirements for IFL cables, connectors, and ground blocks
You must use approved cable types and connectors to connect the router to the outdoor satellite
antenna. For grounding, you must use approved ground blocks and grounding connectors. For
detailed specications and information on these components, see the documents listed in Table
2: Related installation documents on page 11.
A hub may be required
Preparing for installationChapter 2
If the satellite router is to be connected to a network, an Ethernet hub or other similar device is
required. The customer must supply and congure the hub or other device, including required
cables, according to the documentation for the hub or other network device.
Computer requirements
The laptop computer you use to install the satellite router and the customer’s computer that will
be connected to the router should meet the minimum requirements specied by the computer
operating system manufacturer and the following networking and browser requirements.
Note: The satellite router can be used with a Mac computer that meets these requirements,
but Mac computers are not supported as a tool for installing the satellite router.
Networking requirements
• Ethernet port
• Ethernet cable
• Ethernet NIC, 10/100 Mbps, congured as follows:
• Auto-negotiate
• DHCP enabled (obtain an IP address automatically)
Note: The computer can be congured to use a public IP address if the HughesNet
service plan provides for one or more public IP addresses. If the computer is congured
to use a specic public IP address, disable DHCP..
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Internet browser
• Internet Explorer 6 or greater, Mozilla Firefox, Safari (for Windows and Mac)
• Browser settings:
• HTTP 1.1 or greater enabled
• Proxy settings disabled
HN9500 Satellite Router Installation Guide
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Chapter
3
Installing the satellite router
Topics:
• Operating environment
• Router operating position
• Powering up the router
• Connecting the installer laptop to
the router
• Entering the installation
parameters
Installation of the HN9500 satellite router consists of physical installation
followed by a highly automated process that fully prepares the router for
operation on the satellite network. Installation tasks include:
• Physical installation and power-up
• Entering required installation parameters
• Pointing the antenna
• Monitoring the commissioning process
• Service activation
Typically, the satellite router is installed as part of a new satellite terminal
installation. Under some circumstances, a router may have to be re-installed.
Note: In some cases re-installation may correct a specic service problem.
Re-installation should only be done by a qualied installer or service
technician or someone under specic direction by Hughes Customer Care.
The installation software is factory pre-installed in the satellite router. If
necessary, this software is automatically updated as part of the installation
process. You access the installation software through a browser on your installer
computer to perform tasks such as entering required installation parameters.
HN9500 Satellite Router Installation Guide
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15
Operating environment
Select a location for the satellite router that will accommodate all required cable connections,
including connection to the power source.
Ventilation and heat sources
Make sure the installation location meets the following requirements concerning ventilation and
heat sources.
• Do not block any of the router’s ventilation openings.
• Leave 6 inches of space around the top and sides of the router to ensure adequate ventilation
and prevent overheating.
• Do not place the router near a heat source such as direct sunlight, a radiator, heat register
or vent, oven, stove, amplier, or other apparatus that produces heat.
Installing the satellite routerChapter 3
Router operating position
Install and operate the HN9500 router in a vertical position only, as shown in Figure 8: Attaching
or removing the HN9500 pedestal base on page 17, unless it is installed in a rack.
To avoid overheating and possible malfunction, do not operate the router in a horizontal position
unless it is mounted in a rack. When the router is in the correct position for rack mounting, the
model name HN9500 on the front panel and the labels LAN and SAT. IN on the rear panel are
all right-side up.
Attaching or removing the pedestal base
This section explains how to attach or remove the HN9500 router’s pedestal base, which is
shown in Attaching or removing the pedestal base on page 16. Use the pedestal base to keep
the router in a vertical position unless the router is installed in a rack.
Attaching the base
To attach the base to the router:
1.
Position the router and pedestal base as shown in Figure 8: Attaching or removing the HN9500
pedestal base on page 17.
2.
Starting with the router bottom about ½ inch from the bottom of the pedestal base, slide the
router into the base until the router locks into position.
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HN9500 Satellite Router Installation Guide
1037736-0001 Revision G
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