Hughes HN7000S, HN7700S User Manual

Hughes

Remote Terminal User Guide

Models: HN7000S, HN7700S

1037073-0001 Revision A

July 18, 2006

All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland

20876.

Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness of the material in this document. Hughes Network Systems, LLC shall not be liable for errors contained herein. The information in this document is subject to change without notice. Hughes Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Trademarks

Hughes, Hughes Network Systems, and HughesNet are trademarks of Hughes Network Systems, LLC. All other trademarks are the property of their respective owners.

Important safety information

For your safety and protection, read this entire guide before you attempt to use the Hughes HN7000S or HN7700S remote terminal. In particular, read this safety section carefully. Keep this safety information where you can refer to it if necessary.

Types of warnings used in this manual

This section introduces the various types of warnings used in this guide to alert you to possible safety hazards.

WARNING

Indicates a potentially hazardous situation, which, if not avoided, could result in death or serious injury.

CAUTION

Indicates a potentially hazardous situation, which, if not avoided, may result in minor or moderate injury.

CAUTION

Indicates a situation or practice that might result in property damage.

Note: A note provides additional information.

• Important safety information 1037073-0001 Revision A

iii

• Important safety information

1037073-0001 Revision A

Contents

Important safety information . . . . . . . . . . . . . . . . . . . . . iii

Types of warnings used in this manual . . . . . . . . . . . . . . . . . . . iii

About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

Scope and audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

Organization of this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv

Revision record. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv

Chapter 1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

For United States users who purchased through a retail

channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

For United States users who purchased through a value added

reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Remote terminal overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

How the remote terminal works . . . . . . . . . . . . . . . . . . . . . . . . . .3

Professional installation or service requirement . . . . . . . . . . . . .4

Grounding requirement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Preventive maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Operating considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Chapter 2

System Control Center . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Accessing the System Control Center . . . . . . . . . . . . . . . . . . . . .8

Creating a shortcut to the System Control Center . . . . . . . . . .9

Home page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

System indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

System status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Test utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

myHughesNet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

System status page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Reception information page . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Transmission information page . . . . . . . . . . . . . . . . . . . . . . . . .15

System information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

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1037073-0001 Revision A

Connectivity test page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Port forwarding configuration page . . . . . . . . . . . . . . . . . . . . . .18

Defining port forwarding rules. . . . . . . . . . . . . . . . . . . . . . . .18

Help page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Browsing optimization utility. . . . . . . . . . . . . . . . . . . . . . . . .20

.myHughesNet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Chapter 3

Remote terminal LEDs . . . . . . . . . . . . . . . . . . . . . . . . . .21

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Fatal error indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Weather and signal strength . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

LED appearance during normal operation . . . . . . . . . . . . . . . . .22

Front panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Ethernet port LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Additional LED appearance information . . . . . . . . . . . . . . . . . .24

Chapter 4

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Cannot surf but can access the System Control Center . . . . . . .25

Confirming the terminal is commissioned . . . . . . . . . . . . . . .26

Confirming receive signal . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Confirming transmit signal. . . . . . . . . . . . . . . . . . . . . . . . . . .28

Confirming TCP acceleration is operational . . . . . . . . . . . . .29

Confirming Web Acceleration is operational. . . . . . . . . . . . .30

Confirming NOC connectivity . . . . . . . . . . . . . . . . . . . . . . . .31

Confirming Internet connectivity . . . . . . . . . . . . . . . . . . . . . .33

Checking DNS settings. . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Checking for viruses and firewall issues . . . . . . . . . . . . . . . .34

Cannot access the System Control Center . . . . . . . . . . . . . . . . . 35

Computer is connected directly to the terminal . . . . . . . . . . .35

Terminal is connected to an Ethernet device . . . . . . . . . . . . .35

Using the terminal LEDs to troubleshoot. . . . . . . . . . . . . . . . . .36

Fatal error indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Unrecoverable key error . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

All LEDs are off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Checking the Power LED. . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Checking the LAN LED. . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

LAN LED is illuminated . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

If the LAN LED stays illuminated . . . . . . . . . . . . . . . . . . .38

If the LAN LED dims. . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Other devices connected to the terminal . . . . . . . . . . . . . . . . . .40

Receive LED is not illuminated . . . . . . . . . . . . . . . . . . . . . . .40

System LED is not illuminated. . . . . . . . . . . . . . . . . . . . . . . .40

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1037073-0001 Revision A

Power LED is not illuminated . . . . . . . . . . . . . . . . . . . . . . . .40

Power LED is blinking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Pedestal base. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Appendix A

Frequently asked questions (FAQs) . . . . . . . . . . . . . . . .43

Contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

For United States users who purchased through a retail

channel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

For United States users who purchased through a value added

reseller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

General FAQs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

HughesNet Professional FAQs. . . . . . . . . . . . . . . . . . . . . . . . . .47

Appendix B

Typical operating system settings. . . . . . . . . . . . . . . . . .49

Determining if DHCP is enabled on the remote terminal . . . . .49

Configuring Windows for a static IP address. . . . . . . . . . . . . . .50

Windows 98SE or Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Configuring Windows to support a DHCP-enabled terminal . . 60

Windows 98SE and Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Configuring a MacIntosh for a static IP address . . . . . . . . . . . .67

Configuring a MacIntosh to support a DHCP-enabled terminal 69

Appendix C

Home networking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Basic wireless considerations. . . . . . . . . . . . . . . . . . . . . . . . .72

Basic Ethernet considerations. . . . . . . . . . . . . . . . . . . . . . . . .73

Appendix D

Conformance with standards and directives. . . . . . . . .75

Safety – operating conditions for Canada . . . . . . . . . . . . . . . . .76

Repairs in Canada. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

Electromagnetic compatibility (EMI) . . . . . . . . . . . . . . . . . . . .77

FCC Part 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Canada Class B warning. . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

R&TTE (EU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Telecommunications standards . . . . . . . . . . . . . . . . . . . . . . . . .78

IPoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

FCC Part 68 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Ringer equivalence number (REN) . . . . . . . . . . . . . . . . . . . .79

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vii

Repairs in the United States . . . . . . . . . . . . . . . . . . . . . . . . . .80

Canada – equipment attachment limitations. . . . . . . . . . . . . .80

Acronyms and abbreviations . . . . . . . . . . . . . . . . . . . . .81

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

viii

• Contents 1037073-0001 Revision A

Figures

Chapter 1

1. Remote terminal’s role in the system architecture . . . . . . . . . . . . . . . . . . . . . . . .3

Chapter 2

2. System Control Center home page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

3. Creating a shortcut to the System Control Center . . . . . . . . . . . . . . . . . . . . . . . .9

4. Entering the System Control Center URL in the Create Shortcut window . . . . . 9

5. Entering the name of the shortcut. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

6. System indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

7. System Status indicator reporting a problem . . . . . . . . . . . . . . . . . . . . . . . . . . .11

8. System Status page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

9. Reception Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

10. Transmission Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

11. System Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

12. Port Forwarding Configuration page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

13. Entering port forwarding rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

14. Help page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Chapter 3

15. Remote terminal LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

16. Ethernet port LED operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Chapter 4

17. System Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

18. Confirming receive signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

19. Confirming transmit signal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

20. Confirming TCP acceleration is operational . . . . . . . . . . . . . . . . . . . . . . . . . . .29

21. Confirming Web Acceleration is operational. . . . . . . . . . . . . . . . . . . . . . . . . . .30

22. Accessing the Connectivity Test page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

23. Successful ping test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

24. Failed ping test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

25. Remote terminal power and cable connections . . . . . . . . . . . . . . . . . . . . . . . . .36

26. Attaching the terminal to the pedestal base . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Appendix B

27. Network dialog with Configuration tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

28. TCP/IP Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

• Figures

1037073-0001 Revision A

29. Entering the terminal’s IP address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

30. Network and Dialup Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

31. Local Area Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

32. Local Area Connection Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

33. TCP/IP Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

34. Network and Dialup Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

36. TCP/IP Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

35. Local Area Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

37. Entering the preferred DNS server address . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

38. Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

39. Network window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

40. TCP/IP Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

41. Gateway tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

42. Network and Dialup Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

43. Local Area Connection Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

44. Internet Protocol Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

45. Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

46. Local Area Connection Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

47. Internet Protocol Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

48. Mac Systems Preferences menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

49. Mac Network screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

50. Select Manually from the Configure drop-down list . . . . . . . . . . . . . . . . . . . . .68

51. Mac System Preferences menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

52. Mac Network screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

53. Select DHCP from the Configure drop-down menu . . . . . . . . . . . . . . . . . . . . .70

• Figures

1037073-0001 Revision A

Appendix C

54. Site with remote terminal and wireless LAN . . . . . . . . . . . . . . . . . . . . . . . . . . .72

55. Site with remote terminal and wired Ethernet LAN. . . . . . . . . . . . . . . . . . . . . .73

Appendix D

56. IPoS symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Tables

Chapter 3

1. Remote terminal LED operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Appendix D

2. HN7000S and HN7700S standards compliance. . . . . . . . . . . . . . . . . . . . . . . . .75

• Tables

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xii

• Tables 1037073-0001 Revision A

About this document

Scope and audience

Organization of this guide

This guide describes components and features common to both Hughes HN7000S and HN7700S remote terminals. The HN7000S is a satellite-based remote terminal designed for Internet access for consumers and Small Office Home Office (SOHO) entrepreneurs. The HN7700S is an enterprise-class broadband communications solution used by enterprise customers, which are typically large businesses.

The audience for this guide consists of end users of the equipment, including consumers, small office entrepreneurs, telecommunications managers, planners, and technicians.

Certain procedures, contact information, parts, and other operational considerations may vary depending on the user’s location. This manual identifies those differences when applicable.

The HN7700S Supplemental User Guide Information (1037075-0001) discusses components and features unique to the HN7700S terminal.

This guide is organized into the following chapters and appendices:

Chapter 1 – Introduction describes the remote terminal and explains how it functions within the Hughes system architecture.

Chapter 2 – System Control Center describes the terminal’s internal web interface used to access system information.

Chapter 3 – Remote terminal LEDs explains the LEDs on the front of the terminal.

Chapter 4 – Troubleshooting provides troubleshooting strategies.

Appendix A – Frequently asked questions (FAQs) lists answers to frequently asked questions about the terminal and the HughesNet service.

Appendix B – Typical operating system settings explains how to configure operating system settings so your computer can communicate with the terminal.

• About this document

1037073-0001 Revision A

xiii

Appendix C – Home networking describes how the terminal functions in a home network.

Appendix D – Conformance with standards and directives lists standards and directives that apply to the HN7000S and HN7700S.

This guide also contains a list of abbreviations and acronyms and an index.

Conventions

This manual follows the typographical conventions shown below to help clarify instructions:

Example Explanation

Click Exit.

The system displays the following:

Are you ready?

Type exit

Enter a value in the Time field.

Retrieve the following file:

O:\template\techman_r3

Press ALT+V to view the menu.

Select the Edit menu.

Go to Edit → Spelling Checker

Indicates the names of command buttons that execute an action.

Indicates all system messages and prompts as the system displays them.

Indicates operator input.

Indicates the names of fields on windows.

Indicates file names or file paths referenced in the manual.

Indicates function or keyboard keys. Press two keys simultaneously—in this case, Alt and V.

Indicates the names of menu bar options on a software screen.

Indicates a menu/submenu sequence for selecting an action or option

Revision record

xiv

• About this document 1037073-0001 Revision A

Revision Date of issue Scope

A 07/18/06 Production release

Chapter 1

Introduction

This chapter discusses general topics related to the remote terminal. Topics include:

• Contact information on page 1

• Remote terminal overview on page 1

• System requirements on page 2

• How the remote terminal works on page 3

• Professional installation or service requirement on page 4

• Grounding requirement on page 4

• Preventive maintenance on page 5

• Operating considerations on page 5

Contact information

For United States users who

purchased through a retail

channel

For United States users who

purchased through a value

added reseller

Remote terminal overview

If you need warranty or repair support, your contact information varies depending on your location.

If you purchased this product through a retail channel:

• Access the System Control Center by launching a browser, typing location bar, and pressing E location bar if you are unable to access the System Control Center with the

• Check our web site www.myHughesNet.com for more information.

• Send an e-mail to technical support by selecting Email under Help Center on our

• Call 1-866-347-3292.

If you purchased this product from one of our value added reseller (VARs), do not contact Hughes. Contact your VAR according to the procedure supplied by them for technical support. They are trained to help you with any technical problem.

After your terminal has been professionally installed, you can use a web browser to surf the Internet. You will also be able to operate a local area network (LAN) after you configure your computers with network interface cards (NICs), connect them

www.systemcontrolcenter.com in the URL

NTER. Type 192.168.0.1 in the

www.systemcontrolcenter.com URL.

www.myHughesNet.com web site.

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with Ethernet cable or through a wireless base station, and configure your computers’ operating system network properties.

The terminal has a System Control Center that provides access to system information such as your site account number (SAN), site ID, terminal Internet Protocol (IP) address, and subnet mask; the terminal IP address and the subnet mask may be required to configure a network. The System Control Center is described in Chapter 2 – System Control Center, on page 7.

The instructions in this manual also apply to the enterprise-class HN7700S terminal. The HN7700S terminal includes the functionality of an HN7000S terminal in addition to being equipped with an internal telephone modem, serial port, and two Ethernet ports. The model number appears on a label next to the DC IN connector on the back of the terminal.

In this guide, the terms remote terminal and terminal may refer to an HN7000S or HN7700S model remote terminal. The terms HN7000S and HN7700S are used when it is necessary to differentiate between the two models.

System requirements

Make sure your computer meets the following minimum requirements to achieve optimal terminal performance:

• Operating system – PC: Windows 98 Second Edition (SE), Windows

Millennium Edition (Me), Windows 2000, Windows XP

– MAC: 10.1 or higher

• Processor – PC: Pentium II 333 Mhz or faster – MAC: 300 Mhz or faster

• Memory – PC: 64MB RAM, Windows 98SE and Me; 128MB RAM

Windows 2000 and XP.

– MAC: 128MB

• Free hard drive space – PC: 100MB – MAC: 150MB

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How the remote terminal works

Figure 1 shows how the remote terminal fits into the Hughes system architecture. The remote terminal is independent of the operating systems of the computers connected to it, meaning a computer using a Windows or MacIntosh operating system can browse the Internet when connected to the terminal. The terminal is a self-hosted unit, meaning the software required to operate the terminal resides in the terminal; there is no need to install software on the computer(s) connected to the terminal.

Figure 1: Remote terminal’s role in the system architecture

The terminal, in combination with an antenna, can also provide satellite connectivity for multiple computers on a wireless or wired (Ethernet) LAN. After the terminal and network are installed, every computer on the network can surf the Internet. To learn more about using the terminal with a network, see Appendix C – Home networking.

Note: You can connect multiple home computers and laptops to a single Internet connection at no additional cost. To do this, you need to have home networking equipment, which is not included with this product. For network setup, support and configuration, contact your network hardware manufacturer and/or operating system software developer Hughes is not responsible for home network management and troubleshooting). Simultaneous use of high bandwidth applications by multiple users may result in degradation of speed. Actual speeds may vary. Speed and uninterrupted use of service are not guaranteed.

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Professional installation or service requirement

The Federal Communications Commission (FCC) requires professional installation and service of the two-way antenna assembly because it transmits radio frequency (RF) energy.

CAUTION

• The two-way satellite dish must be installed in a location or manner not readily accessible to children and so that the dish bottom is at least 5 feet above ground level.

• Professional installation or service of the two-way satellite dish is required by the Federal Communications Commission because the antenna transmits radio frequency energy.

• This device emits radio frequency energy when in transmit mode. To avoid injury, do not place head or other body parts between the feed horn and satellite dish when the system is operational.

• Unplug the indoor power connection before performing maintenance or adding upgrades to any satellite dish components.

• Do not allow anything to come in contact with the front surface of the satellite dish.

Grounding requirement

The coaxial cable and the ground block to which it is connected must meet specific grounding requirements. The requirements are listed in the following warning.

WARNING

The coaxial cable must be connected to a ground block. The ground block should be located at the point where the coaxial cable enters the building. The ground wire must be connected to the ground block and routed to the earth ground.

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Preventive maintenance

To maintain your terminal:

• Keep the convection cooling vents free from blockage.

• Dust the unit as often as needed with a soft cloth.

• Do not use solvent or abrasive powder when cleaning.

No internal cleaning or service is required. The terminal does not contain user serviceable parts. Opening or tampering with the unit voids its warranty.

Operating considerations

You must observe the warnings and cautions below to prevent personal injury or damage to the terminal.

WARNING

• Do not insert objects through the vents.

• Inserting objects through the vents may result in severe

personal injury or death due to electric shock.

• In addition, inserting objects through the vents may damage the terminal.

CAUTION

• Keep the terminal in a well-ventilated space. Do not place anything on top of it. Doing so may reduce heat dissipation and cause operational problems or damage the unit.

• Do not install near heat sources, such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.

• Never unplug the DC power cord from the terminal while it is powered on. Doing so could damage the pins and also cause a short in the system.

• When power needs to be removed from a terminal that uses an AC/DC power supply, always unplug the AC power cord from the wall outlet, surge protector, or power strip.

• When power needs to be removed from a terminal that uses a DC/DC power supply, always unplug the DC input cable connector from the power supply.

• Do not place the terminal near equipment that produces dust. Certain copiers or computer printers produce carbon dust which can cause malfunctions.

• Position the terminal on a stable surface where it will not be bumped or dropped.

• Prevent moisture from getting inside the terminal.

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Chapter 2

System Control Center

The HN7000S has an embedded System Control Center that is a web interface providing access to important system information, configuration parameters, documentation, and help topics. Access the System Control Center by opening a web browser on a computer connected to the terminal and browsing to

www.systemcontrolcenter.com.

Note: Each terminal’s software is updated periodically over the satellite link. Always refer to the System Control Center’s Help page for current information about the System Control Center and the terminal’s software.

The HN7700S also has a System Control Center, which is described in the HN7700S Supplemental User Guide (1037075-0001).

This chapter discusses the following System Control Center topics:

• Accessing the System Control Center on page 8

• Home page on page 10

• System status page on page 13

• Reception information page on page 14

• Transmission information page on page 15

• System information page on page 16

• Connectivity test page on page 18

• Port forwarding configuration page on page 18

• Help page on page 19

• myHughesNet on page 20

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Accessing the System Control Center

Use any web browser, such as Internet Explorer or Netscape, to access the System Control Center. During installation, a shortcut to the System Control Center was placed on your desktop. If there is not a shortcut on your desktop, follow the instructions below to access the System Control Center. If you cannot access the System Control Center after completing the instructions, refer to Cannot access the System Control Center on page 35.

1. Go to Start→Programs→Internet Explorer (or Netscape). The browser interface appears.

2. Place the cursor in the Internet Explorer Address bar or the Netscape Location Bar.

3. Type www.systemcontrolcenter.com.

4. Press ENTER. The System Control Center home page shown in

Figure 2 appears.

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Figure 2: System Control Center home page

If there is not a shortcut on the desktop and

www.systemcontrolcenter.com does not work, type

http://192.168.0.1 in the Internet Explorer Address or

Netscape Location bar and press E

NTER. The System Control

Center should appear. If you cannot access the System Control Center, see

Cannot access the System Control Center on page 35.

Creating a shortcut to the

System Control Center

Follow these steps to create a shortcut to the System Control Center if there is not one on your desktop:

1. Place your cursor on the computer desktop.

2. Right-click and select New→Shortcut as shown in Figure 3.

Figure 3: Creating a shortcut to the System Control Center

3. Type 192.168.0.1 in the field on the Create Shortcut window as shown in

Figure 4.

Figure 4: Entering the System Control Center URL in the Create

Shortcut window

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4. Click Next.

5. Type System Control Center in the field on the Select a Title for the Program window as shown in

Figure 5: Entering the name of the shortcut

Figure 5.

6. Click Finish to save the shortcut to your desktop.

Note: You can also add the System Control Center to your browser’s Favorites or Bookmark list; refer to your browser’s documentation for instructions.

Home page

System indicators

The System Control Center home page has system indicators and links to terminal features and important information regarding the operation of your terminal.

The system indicators appear at the top of the home page. The system indicators are described below and are shown in

Figure 6: System indicators

Note: The System Status indicator may be red, yellow, or green while other indicators are always blue.

Figure 6.

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• System Status provides access to the System Status page.

The System Status page displays general system status information such as signal strength and commissioning status. page 13.

If the indicator is green and OK appears below it, as shown in Figure 6, the satellite connection is operating properly.

If the indicator is red and Problem appears below it, as shown in connectivity. Click the indicator to access the System Status page to view problem details.

If the indicator is yellow, Web Acceleration is being bypassed.

• Reception Info provides access to the Reception Information

page, which displays terminal receive data. information, see Reception information page on page 14.

• Transmission Info provides access to the Transmission

Information page, which displays terminal transmit data. more information, see Transmission information page on page 15.

• System Info provides access to the System Information page,

which displays system information such as the terminal IP address, SAN, and the site ID. System information page on page 16.

For more information, see System status page on

Figure 7, there is a problem with satellite

Figure 7: System Status indicator reporting a problem

For more

For

For more information, see

System status page

The System Status page is shown in Figure 8.

Figure 8: System Status page

• Signal Strength - displays the receive signal strength. A value of 30 or less indicates an appropriate signal is not being received. Refer to more information on factors that might affect signal strength.

• Transmit Status - indicates whether the transmit data path is operational. Clicking on the status message displays corresponding help information.

• Receive Status - indicates if the receive data path is operational. Clicking on the status message displays corresponding help information.

• Software Download Status - indicates whether HN7000S software and configuration is current.

• Commission Status - indicates whether or not the HN7000S is commissioned.

• TCP Acceleration Status - indicates whether or not TCP Acceleration is operational. TCP acceleration must be operational for optimal performance on an HN7000S.

Weather and signal strength on page 22 for

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• Web Acceleration Status - indicates whether or not Web Acceleration is operational. If it is operational the server ID will also be displayed. Web Acceleration is operational if you have recently browsed HTTP-based web sites. Web Acceleration may be inactive if you are browsing on a secure HTTP site (https). Secure HTTP does not support Web Acceleration, which will resume operation once you return to an HTTP site. The status indicator will be yellow if Web Acceleration is being bypassed.

Reception information page

The Reception Information page is shown in Figure 9.

Figure 9: Reception Information page

• Receive Status - reports the status of the receive data path. Clicking on the blue status message displays corresponding help information.

• Frames Received - reports the number of data messages received by the HN7000S over the satellite link.

• Frames with Errors - reports the percentage of frames received that were corrupted. A continuously increasing value indicates problems in the receive path. This may happen in adverse weather conditions or if there is a problem with the receive cable or the antenna. However, if a low non-increasing value is displayed and the system is functioning, there is no reason for concern. You do not need to do any troubleshooting or contact customer support.

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• Bad Key Frames - indicates the percentage of received frames that could not be decrypted successfully. All data received over the satellite is encrypted. A continuously increasing value indicates the HN7000S is not commissioned. Click on System Status and check the

Commission Status field on the page that appears. If it

indicates the HN7000S is not commissioned, contact customer support.

Transmission information page

The Transmission Information page is shown in Figure 10.

Figure 10: Transmission Information page

• Transmit Status - reports the status of the transmit data path. Clicking on the blue status message displays corresponding help information.

• Number of Successful Transmissions - reports the number of successful transmissions (frames) to the satellite.

• Number of Failed Transmissions - reports the number of frames that could not be sent. A continuously increasing value indicates a problem with transmitting. However, if a low non-increasing value is displayed and the system is functioning, there is no reason for concern. You do not need to troubleshoot or contact customer support.

• Number of Packets submitted for transmission - indicates the total number of data packets transmitted.

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System information page

The System Information page shown in Figure 11 has four sections: HN7000S Info, Satellite, Software Configuration, and Transmit Radio Info. Each section displays a number of fields. While all of the information displayed in the fields may be useful at some time, the most important fields are discussed below.

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Figure 11: System Information page

Note: Print the System Information page and save it. The System Information page may not be accessible if a problem occurs; the printed copy of the System Information page is useful if you need to contact your service provider for assistance.

• HN7000S Info – Site ID - site identification number. – SAN - site account number. – Serial Number - HN7000S serial number. You need to

provide the serial number if you contact technical support for assistance.

– Software Date - software build date.

+ 68 hidden pages

Hughes HN7000S, HN7700S User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Remote Terminal User Guide

Important safety information

Types of warnings used in this manual

Figures

Tables

About this document

Scope and audience

Organization of this guide

Conventions

Revision record

Introduction

Contact information

Remote terminal overview

System requirements

How the remote terminal works

Professional installation or service requirement

Grounding requirement

Preventive maintenance

Operating considerations

System Control Center

Accessing the System Control Center

Home page

System indicators

Links

System status The following links provide access to system status information:

Test utilities The Connectivity Test link provides access to the Connectivity

Help The following links provide access to help-related information:

myHughesNet The Go to myHughesNet link provides access to

System status page

Reception information page

Transmission information page

System information page