HTC Diamond DIAM500 User Manual

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Back Panel



Device Basics


Use the camera to take photos and capture video clips. (See “Taking Photos and Videos” on page 87 for details.)


Push the back cover upward to remove it.


The product package includes the following items and accessories:

AC phone charger

USB sync cable

Mini-USBstereo headset


Multifunction audio cable


Extra stylus

LCD screen protector

Getting Started CD

Get Started Poster, Basics Guide, Set Up Your Email Guide, and Experience SprintSpeed Brochure

Section 2A. Device Basics


Features of Your Device

The HTC Touch DiamondTM is lightweight, easy to use, and reliable, and it offers many features and service options. This list previews some of those features and provides page numbers where you can find out more:

Digital dual-bandcapability allows you to make and receive calls while on the Sprint National Network and to roam on other 1900 and 800 MHz digital networks where Sprint has implemented roaming agreements(page 33).

Access the Internet using Wi-Fi(page 127) or your Sprint connection(page 130) from your device. Additional charges may apply.

SMS Text Messaging (page 123) and Email Messaging(page 151) provide quick and convenient messaging capabilities.

Onscreen full QWERTY, Compact QWERTY, and phone keypads let you quickly type messages (page 54).

Automatic Speech Recognition (ASR) lets you dial phone numbers by speaking a name or a phone number (page 78).

Speed dial lets you dial phone numbers and launch programs with one or two keypresses (page 33).

The revolutionary TouchFLO 3DTM allows you to use finger gestures to browse the Web, flick through contacts, photos and videos, and more(page 37).

Your Contacts list allows you to store up to five phone numbers per contact (page 69), and TouchFLO 3D lets you add favorite contacts to the Home screen for quick access (page 40).

The built-inCalendar offers several personal information management features to help you manage your busy lifestyle(page 71).

The Location setting works in connection with available location-basedservices(page 112).

Bluetooth® allows you to connect and useBluetooth-enableddevices, such as Bluetooth stereo headsets and printers(page 82).

The built-in3.2 megapixel camera allows you to takehigh-resolutionphotos and capture video clips(page 87).

Turning Your Device On and Off

Turning the Power On

Press and hold the Powerkey located at the top of your device.

Turning the PowerOff

1.Press and hold the Powerkey for about five seconds.

2.Tap Yes when a message prompts you to choose whether to turn off the device completely.

Switching to Sleep Mode When Not In Use

Press and immediately release the Powerkey to turn off the display temporarily and switch your device to Sleepmode. Sleep mode suspends your device to a low power state while the display is off in order to save battery power.

Your device automatically goes into sleep mode when you leave the device idle after a certain period of time. You will still be able to receive messages and calls while your device is in sleep mode. Pulling the stylus out of its compartment, pressing the Power key again, or incoming calls or messages will wake up your device.

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Using Your Device’s Battery and Charger

Your device is equipped with a Lithium Ion (Li-Ion)battery. It allows you to recharge your battery before it is fully drained. The battery provides up to 4.2 hours of continuous digital talk time.


Long backlight settings, searching for service, vibrate mode, browser use, and other variables may reduce the



battery’s talk and standby times.


Watch your device’s battery level indicator and charge the battery before it runs out of power.




If you need to purchase extra batteries for your device, Sprint-approvedorHTC-approvedbatteries and accessories can be found at Sprint Stores or through HTC; or call1-866-343-1114 to order. They’re also available

WARNING Use onlySprint-approvedorHTC-approvedbatteries and chargers with your device. The failure to use aSprint-approvedorHTC-approvedbattery and charger may increase the risk that your device will overheat, catch fire, or explode, resulting in serious bodily injury, death, or property damage.

To reduce risk of fire or burns:

Do not attempt to open, disassemble, or service the battery pack.

Do not crush, puncture, short external contacts, or dispose of in fire or water.

Do not expose to temperatures above 60oC (140oF).

Replace only with the battery pack designated for this product.

Recycle or dispose of used battery as stipulated by local regulations.

Installing and Removing the Battery

Always turn off your device before installing or replacing the battery. You also need to remove the back cover before you can install these components.


See “Setting Up Your Smart Device” on page 2.


1.Make sure your device is turned off.

2.Remove the back cover.

3.The top right side of the battery has a protruding grip. Lift the protruding grip to remove the battery.

Battery grip

Device Basics

Section 2A. Device Basics


Charging the Battery

Charge your battery as soon as possible so you can begin using your device.

Keeping track of your battery’s charge is important. If your battery level becomes too low, your device automatically turns off, and you will lose any information you were just working on. For a quick check of your battery level, glance at the battery charge indicator located in the upper-rightcorner of your device’s display screen. If the battery charge is critically low, the battery icon () will be shown in the title bar.

Always use a Sprint-approvedorHTC-approveddesktop charger, travel charger, or vehicle power adapter to charge your battery.


1.Connect the USB connector of the phone charger to the sync connector on your device.

2.Plug in the phone charger to an electrical outlet to start charging the battery.

Charging is indicated by a “breathing” white light around the Navigation Control. As the battery is being charged while the power is on, a charging icon ( ) also appears in the title bar of the Home screen.

After the battery has been fully charged, the Navigation Control LED shows a solid white light and a full battery icon ( ) appears in the title bar of the Home screen.

For more information about the Navigation Control LED, see “LED Alerts” on page 24.


Do not remove the battery from the device while you are charging it using the phone charger or car





As a safety precaution, the battery stops charging when it overheats.




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How long your battery power lasts depends on the battery type and how you use your device. Try the following to help conserve battery life:

When the device is not in use, press the Power key to switch off the display.

On the Home screen, slide to the Settings tab and then tapAllSettings. On theSystem tab, tapPower> Advanced tab of the Power settings screen. Here, you can specify the time before your device automatically turns off the display and backlight to conserve battery power. For optimum conservation, specify three minutes or less.

On the Home screen, slide to the Settings tab and then tapAllSettings. On theSystem tab, tapPower> Backlight tab to adjust the backlight brightness settings.

Use the AC phone charger to plug your device into an external power outlet whenever possible, especially when using a modem or other peripherals.

Turn Bluetooth off when you are not using it. Make your device visible to other devices only when you are trying to establish a Bluetooth partnership. For more information about Bluetooth, see “Using Bluetooth” on page 82.

Lower the volume.

Close battery-intensiveprograms such as the camera when you are done using them. Make sure the programs are ended and are not continuously running in the background. See“Using Task Manager” on page 113 for information on closing programs.

Navigating On Your Device

There are different ways you can navigate and interact with the interface of your device:



Navigation Control


A quick and easy way to interact with the home screen and the whole interface of your device is by touch. Use the following actions, or finger gestures, to navigate with your device:


When selecting items on the screen, such as the Home screen tabs, Start menu, programs and settings icons, and large onscreen buttons, simply touch them with your finger. Apply some pressure with your finger pad when touching an item on the screen.

“Tapping” is touching the screen lightly and quickly with your finger pad or fingertip. On screens that display smaller-sizeitems, you can more accurately select an item by tapping it with your fingertip.


“Swiping” is dragging your finger vertically or horizontally across the screen. The following are some instances when you would use swiping:


Swipe your finger vertically to flip through favorite contacts, messages, music albums, photos, and more. For more information, see “Using the TouchFLO 3D Home Screen” on page 37.

Device Basics

Section 2A. Device Basics



When browsing the contacts list, Web pages, documents, and certain selection lists on the Home screen (such as the AllPrograms list), slowly swipe your finger vertically across the screen to scroll. This allows you to scroll by page and to view the content or available selections as you scroll.

People usually move their eyes and not a document when reading. For detailed instructions, see “Finger-scrolling”on page 52.


Sliding on the touch screen also involves dragging with your finger, but you need to press and hold your finger with some pressure before you start to drag. While dragging, do not release your finger until you have reached the target position.

The following are some instances when you would use sliding:


Slide your finger left and right to switch between the Home screen tabs. For more information, see “Switching Between Tabs on the Home Screen” on page 38.


In players that have a progress bar, such as the Home screen’s SprintMusic tab and Windows Media® Player Mobile, slide your finger horizontally on their progress bar to advance forward or move backward in the music or video you are playing. For more information about the Home screen’s Sprint Music tab, see “Sprint Music” on page 43. For more information about Windows Media Player Mobile, see“Using Windows Media Player Mobile” on page 100.


Flicking the screen is similar to swiping, except that you need to swipe your finger in light, quicker strokes. This finger gesture is always in a vertical direction, such as when flicking the contacts list. See “Fingerscrolling” on page 52 for details.


In programs such as Album and Opera Mobile (page 132), you can use finger gestures when zooming and panning.


You can use the stylus to navigate and interact with the touch screen. To use the stylus, pull it out from the stylus compartment at the bottom of the right panel of your device. If the backlight is off, removing the stylus automatically turns the backlight back on.

The stylus is magnetic and sticks to the side when held close to the device. This prevents you from accidentally losing or misplacing the stylus.

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Basically, you tap with the stylus to open programs and select items on the screen, and you tap and hold on the screen to open a shortcut menu. You can also use the stylus the same way as what you do with finger gestures, such as swiping, sliding and flicking on the screen.

Navigation Control

On the Home screen and in many programs on your device, you can use the Navigation Control for directional control. Press the directional arrows to navigate up, down, left, and right on the screen. When an item has been selected on the screen, press the Enter key (the center button) to confirm your selection.

The Navigation Control is also touch sensitive and can be used for zooming. Slide your finger clockwise around the Navigation Control to zoom in, counterclockwise to zoom out.

Sliding your finger clockwise

Device Basics

Sliding your finger counterclockwise

The following programs allow you to use the Navigation Control for zooming:

Album (page 95)

Camera (page 87)

Opera Mobile (page 132)

Word Mobile and Excel Mobile (page 77)

Section 2A. Device Basics


The Home Screen

The default Home screen of your device is the TouchFLO™ 3D Home screen which allows finger-touchaccess to the most important functions such as contacts, text messages, email, Internet, and more.










































Start menu (page 22)










TouchFLO 3D Home screen (page 37)










Display the Phone screen (page 26)









Go to the Programs tab to access favorite programs (page 51)








Quick menu (page 23)










Status icons (page 20)









Status Icons

When you touch or tap the icon area of the title bar, the System Status screen opens and displays larger status icons so you can touch them with your finger more easily and accurately.


The System Status screen can be disabled. To disable this screen, tap Start > Settings > System tab>


TouchFLO, and then clear the Show System Status screen when status icons are tappedcheck box.





































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The following are some of the status icons that you may see on the device.
















Multiple notifications; tap the icon to view all




New email messages





New SMS text messages




New voicemail notification




New instant message from Live Messenger



Missed call







Speakerphone on



















Other wireless network(s) detected



Wired headset connected




Bluetooth on







Bluetooth visible mode on




Bluetooth stereo headset connected




1xRTT available

EVDO available

Connected to a wireless network

Connection is active

Connection is not active

Synchronization in progress

Section 2A. Device Basics



Data connection is active but idle

Data connection is active and transmitting data

Maximum signal strength

No signal

Phone is turned off

No phone service

Searching for phone service

Voice call in progress



Vibrate mode



Battery charging









Sound on



Battery fully charged









Sound off



Battery charge level very low







Start Menu

The Start menu, which can be opened from the top left corner of the screen, gives you access to all the programs and settings of your Windows Mobile-powereddevice.

Touch or tap to select an item on the Start menu.






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Open the Start menu.




Open a recently used program.




Touch or tap to return to the TouchFLO 3D Home screen from


another screen.




Open a program from the Start menu.




Access all programs.




View and change settings.

7View Help information for the current screen.

By default, the Start menu is large to make it easier for you to touch menu items with your finger when selecting them from the Start menu. The Start menu can be made smaller, if preferred. Tap Start>Settings> System tab>TouchFLOand then clear theEnablelargeStartmenu check box to display a smaller Start menu.

Quick Menu

The Quick menu, which can be opened from the top right corner of the screen, shows the currently running programs. You can quickly switch between running programs, stop programs, and see how much program memory is being used.

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Device Basics

1Allows you to switch to a running program by touching the program name. Allows you to stop a running program by touching .


Opens the Quick Menu.




Shows the total percentage of program memory in use. Touch to open the


Memory settings screen.




Allows you to customize Task Manager settings. See “Using Task Manager”


on page 113 for details.




Stops all currently running programs.

Section 2A. Device Basics


LED Alerts

The buttons below the touch screen and the exterior edge of the Navigation Control which is an LED ring will light up in the following situations:





Talk Key

Light flashes when there is an incoming call.



End Key

Light stays solid when there is an incoming call.



Navigation Control

The LED ring shows a “breathing” white light when the battery is being




The LED ring shows a solid white light when the battery is fully charged.


The LED ring flashes a white light once when the battery level is low and


reaches down to about 10%.


The top and bottom parts of the LED ring flashes a white light twice when


there is a new email message, voicemail, or meeting reminder.


A white light goes around the LED ring counterclockwise twice starting from


the top when there is a missed call or new SMS text message.



The LED ring and the Home, Back, Talk, and End keys will flash a white light once when one of the buttons or the Navigation Control is pressed.

Adjusting the Volume

Adjusting the system volume changes the volume level of sound notifications and audio and video playback, whereas adjusting the ring volume affects only the volume of the phone ring. The system volume and ring volume can be separately adjusted.

1.Touch the icon area in the title bar and then touch the Speaker icon () on the System Status screen.

2.To switch between system volume and ring volume, touch the System andRing tabs on top of the screen.

3.On either tab, you can do the following:

To increase or decrease the volume level, drag your finger up or down the volume bars. You can also press the Volume Up or Down keys on the left panel of your device.



— or —

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Touch Vibrate to enable or disable Vibrate mode.

— or —

Touch Silent to mute both the system and ring volume.

The Volume screen automatically closes. You can also manually close the screen by touching the screen.

Note On certain screens that do not show the volume status icon on the title bar, you need to use theVolume Up or Down keys on the left panel of your device to adjust the volume. Also use these buttons to adjust the conversation phone volume during an ongoing call.

Using the Getting Started Application

The GettingStarted application is a list of “how to’s” that you can use to learn basic features and settings of your device.


1.Tap Start>Programs>GettingStarted.

2.Tap one of the items onscreen to learn how to do a certain task.

3.Most tutorials contain a link to the screen where you actually perform a selected task. Tap the link to go to that screen.

Device Basics

Section 2A. Device Basics


Section 2B

Using PhoneFeatures









Thesameaswithastandardmobilephone,youcanuseyourdevicetomake,receive,keeptrackofcalls,andsendtext messages. This section will show you how to use the phone features of your device.

The Phone Screen


On the TouchFLO 3D Home tab, tap Phone. For more information about the TouchFLO 3D Home tab, see“Home” on page 39.

or —

Press the Talkkey.



Phone screen

26 Section 2B. Using Phone Features

Displaying Your Phone Number

1.Press the Talkkey to display the Phone screen.

2.Tap Menu>MyPhoneNumber. (Your phone number and account information will be displayed.)


To view information about your device, tap Menu > Device Information on the Phone screen .



Making a Call

Placing a call from your device is as easy as making a call from any landline phone. You can dial a phone number or select a contact who you want to call.

Making a Call from the Phone Screen

The Phone program’s SmartDial feature makes it easy for you to call a phone number or contact. When you start entering a phone number or contact name, Smart Dial automatically searches and sorts the contact entries in Contacts and the phone numbers in Call History (including incoming, outgoing, and missed calls). You can then select the desired number or contact to call from the filtered list.

You can enter the first letter of the name or number of a contact. Smart Dial will search for contact phone numbers and the first character of a contact name as well as from the character that appears after a space, dash, or underscore in a contact name. For example, if you tap , which is associated with [a, b, and c] on the Phone keypad, contact names such as “Ben Miller,” “GeorgeAdams,”“John-Carter,”Carter, Ellen,” “Dixon,Allan,” “Thomas_Clark,” “JaneCampbell” would appear as matches.

If the matching list is long and you want to narrow down the search further, enter another letter. Using the same example above, if you continue to tap “3” which is associated with [d, e, f], the matching list will be narrowed down to the following names: “Ben Miller,” “GeorgeAdams,” “Carter,Ellen,” “Dixon,Allan.”


1.Press the Talk key to display the Phone screen.

2.Begin entering the first few numbers or characters by tapping the keys on the Phone keypad. As you enter numbers or letters, the Smart Dial panel will display matches found.

If you tapped a wrong number or character, tap

to erase each subsequent digit or character. To erase

the entire entry, tap and hold



3.In the Smart Dial panel, flick through the list, slide your finger up or down to scroll the list slowly, or press Navigation Control up or down.

Smart Dial panel

Using Phone Features

Section 2B. Using Phone Features


4.To call a number or contact, either:

Tap the desired phone number or contact from the list.

— or —

Call a different phone number associated with the displayed contact by pressing the Navigation Control up or down to select the contact, and then press the Navigation Control right or left to select the number to call.

5.Press the Talkkey to place the call.


When in a call, use the Volume Up orDown keys on the side of the device to adjust the phone volume.


Tap to close the Phone keypad to see if there are more matching numbers or contacts.


• To send a text message to a selected contact, tap Menu > Send Text Message. For more information about



sending text messages, see “Using SMS Text Messaging” on page 123.




Note After tapping six keys and the number you are dialing is not in your contacts, aSave to Contacts? button will appear above the Phone keypad. Tap it to save the number to your Contacts.

Making a Call from Contacts

1.Tap Start>Contacts to open the Contacts screen.

2.Select the contact to call and then press the Talkkey.

Note If the contact has more than one number stored, press the Navigation Control right or left to select the number you want to call before pressing theTalk key.

— or —

Tap the contact to open the contact details, and then tap the phone number you want to call.

— or —

Tap and hold the contact you want to call, and then from the menu, select CallWork,CallHome, orCallMobile.

Making a Call from the TouchFLO 3D Home screen

To learn how to choose a favorite a contact and make a call from the TouchFLO 3D Home screen, see “Choosing from Your Favorite Contacts” on page 41.

Making an International Call

1.Tap and hold on the Phone screen until the plus (+) sign appears. The plus (+) sign replaces the international prefix of the country that you are calling.

2.Enter the full phone number you want to dial, and press the Talk key on your device. The full phone number includes the country code, area code (without the leading zero, if any), and phone number.

Setting the Device to Vibrate When a Call is Established

You can set the device to vibrate once to alert you that the call has been established with the other party.

1.On the Phone screen, tap Menu>Options...>Advanced tab.

2.Select the Vibratedevicewhenconnectionisestablishedcheck box and then tap ok.

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Calling Voicemail

is reserved for your voicemail. Tap and holdon the Phone keypad to call voicemail and retrieve your voicemail messages. For more information about using voicemail, see“Using Voicemail” on page 120.

Answering a Call

Your device notifies you of incoming calls in the following ways:

The device rings or vibrates.

The Talk key flashes a white light.

The LED ring around the Navigation Control flashes a white light.

The backlight illuminates.

The screen displays an incoming call message. If the incoming call is from a number stored in your Contacts, the caller’s name is displayed. The caller’s phone number and picture may also be displayed, if available.

Accepting an Incoming Call


Tap Answer or press the Talk key.


Tap MuteRing when you receive an incoming call.

— or —

Place your device face down.

Using Phone Features

Section 2B. Using Phone Features


Rejecting an Incoming Call


Tap Ignore or press the Endkey.


When you reject a call, you can choose to automatically send a text message to the caller.

1.On the Phone screen, tap Menu>Options...>Advancedtab.

2.Select the Rejectcallwithtextmessagecheck box.

3.Change the default text message if needed, and then tap ok.

When Rejectcallwithtextmessage is enabled, tapSendTextto reject the call and send the text message to the caller.



Your device notifies you when you have another incoming call, and gives you the option of rejecting or accepting the call. If you are already on a call and accept the new call, you can choose to switch between the two callers, or set up a conference call between all three parties. For instructions on how to start a conference call, see “Making a Three-Way Call” on page 126.

1. TapAnswerto take the second call, and put the first one on hold.

2. To end the second call and return to the first call, tapEndCallor press the Endkey on your device.


Press the Talkkey.


During a call, tap to turn the speakerphone on or off. The speakerphone icon () appears in the title bar when the speakerphone is on.

Tip You can also press and hold theTalk key to turn the speakerphone on or off.

WARNING To avoid damage to your hearing, do not hold your device against your ear when the speakerphone is turned on.




to turn the microphone on or off. When the microphone is turned off, the mute icon (


appears on the screen.





or pull out the stylus.


30 Section 2B. Using Phone Features

Ending a Call

When a call is in progress, tap EndCall or press the Endkey to hang up.


If the phone number of the person who called is not in Contacts, you can choose to save the number after you hang up.

1.On the Phone screen, tap Menu>Options...>Advanced tab.

2.Select the AddnewphonenumbertoContactsatendofcallcheck box, and then tap ok.

When you enable this option, a pop-upmessage appears after you end the phone call and lets you add the phone number to Contacts.

Checking Missed Calls

Missed Call Notification

There are several ways your device alerts you when you have missed calls:

The missed call icon ( ) is displayed in the title bar.

The number of missed calls is shown on the TouchFLO 3D Home tab.

White light circles counterclockwise around the LED ring of the Navigation Control twice.


Tap the title bar and tap , and then tapView.

— or —

On the TouchFLO 3D Home tab, tap the Call History orMissedCall item. (For more information about the TouchFLO 3D Home tab, see“Home” on page 39.)

— or —

On the Phone screen, tap Menu>CallHistory.

Call History

CallHistory shows you your incoming calls, outgoing calls, and missed calls. Call History makes redialing a number fast and easy. It is continually updated as new numbers are added to the beginning of the list and the oldest entries are removed from the bottom of the list.

Each entry contains the phone number (if it is available) and Contacts entry name (if the phone number is in your Contacts). An icon appears to the left of the number, and it indicates the type of call:

Missed. These are incoming calls that you were not able to answer, and they are routed to your voicemail.

Received. These are incoming calls that were answered.

Dialed. These are outgoing calls that you made.

Using Phone Features

Section 2B. Using Phone Features


Note Call History records only those calls that occur while the device is turned on. If a call is received while your device is turned off, it will not be added to the Call History.

Filtering Calls in Call History

If you have a long list of calls in the Call History, you can tap one of the buttons at the bottom of the screen to filter the list according to the type of call:

























All Calls










Making a Call from Call History

1.Press the Navigation Control up or down to select the number or contact name in the Call History that you want to call.

2.Press the Talkkey to place the call.

Call History Options

Tap an entry in the Call History to display details about a call, such as the date and time of the call, the phone number (if available), and the caller’s name (if the number is already in your Contacts).

After selecting a call entry, you can also tap Menu to choose what you want to do with the selected call:

SavetoContacts to save the phone number to your Contacts.

ViewNote to open the Notes program and view the information that you have entered about the call. This option is available only when there is aNote icon () that appears with the call entry.

Delete to remove the call entry from the Call History.

SendTextMessage to create and send an SMS text message to the caller. (For more information about sending text messages, see“Using SMS Text Messaging” on page 123.)

Filter to restrict the list of entries that appear in the Call History according to the type of call.

DeleteAllCalls to erase all history entries.

32 Section 2B. Using Phone Features