HP StoreOnce 4900 Service And Maintenance Manual

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Service and maintenance guide for StoreOnce 4900 Backup updated for 3.15.x software

Abstract

This is the Maintenance and Service guide for the HPE StoreOnce 4900 Backup products and has been updated for

3.15.x software. These products are also sometimes referred to as StoreOnce Backup single node rack products.

Part Number: BB903-90956 Published: September 2016 Edition: 8

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The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services

are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting

an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying. Consistent with FAR

12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed

to the U.S. Government under vendor's standard commercial license.

Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no control over and is not

responsible for information outside the Hewlett Packard Enterprise website.

Acknowledgments

Microsoft® and Windows® are trademarks of the Microsoft group companies

Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated.

Java® and Oracle® are registered trademarks of Oracle and/or its affiliates.

UNIX® is a registered trademark of The Open Group.

Revision History

January 2014Revision 1

This is the initial edition of this guide for HP StoreOnce 4900 Backup

June 2014Revision 2

This edition has updated information for firmware StoreOnce CLI commands.

October 2014Revision 3

The part number for the PCIe riser card PCA has been added. (No change to the document part number.)

March 2015Revision 4

Issued with StoreOnce 3.12.0 software.

August 2015Revision 5

Issued with StoreOnce 3.13.0 software.

April 2016Revision 6

Issued with StoreOnce 3.13.3 software.

September 2016Revision 7

Issued with StoreOnce 3.15.0 software.

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Contents

1 Part numbers for replacement parts....................................................................5

HPE StoreOnce and HPE ProLiant documentation..............................................................................5

Accessing HPE ProLiant documentation.........................................................................................5

HPE StoreOnce 4900 44TB Backup server .........................................................................................6

HPE StoreOnce 4900 disk enclosure ..................................................................................................6

Accessing the HPE D6000 Disk Enclosure documentation............................................................6

Disk enclosure configurable parts...................................................................................................7

2 General StoreOnce maintenance activities.........................................................8

Preparing for StoreOnce maintenance activities..................................................................................8

HPE StoreOnce Remote Support....................................................................................................8

Powering off.....................................................................................................................................8

Powering on.....................................................................................................................................8

Upgrading BIOS or hardware firmware components............................................................................9

Updating firmware using the StoreOnce GUI..................................................................................9

Updating firmware using the StoreOnce CLI...................................................................................9

Upgrading StoreOnce software..........................................................................................................10

POST messages and troubleshooting................................................................................................10

Tasks that are unique to HPE StoreOnce Backup..............................................................................11

Rack stability.......................................................................................................................................11

3 Identifying problems..........................................................................................12

Example alert for a failed disk.............................................................................................................12

Using the StoreOnce GUI to identify a failed disk..............................................................................12

Viewing the Events Log.................................................................................................................12

Viewing the failed disk in the Hardware tree.................................................................................13

Using the StoreOnce CLI to identify a failed disk...............................................................................13

4 System motherboard replacement....................................................................16

StoreOnce-specific motherboard replacement information................................................................16

Motherboard spares part numbers.....................................................................................................16

DIMM locations...................................................................................................................................16

Identifying the Activation Key for the iLO4 license.............................................................................17

iLO and BIOS configuration after replacing the motherboard.............................................................17

Configuring iLO and RBSU settings..............................................................................................17

RBSU settings...............................................................................................................................18

iLO4 settings..................................................................................................................................18

5 The HP p1228 RAID controller..........................................................................19

The p1228 RAID card in a StoreOnce 4900 server............................................................................19

HP p1228 spares part numbers....................................................................................................19

Location of the HP p1228 RAID cards (server rear view).............................................................20

HP p1228 RAID card ports............................................................................................................20

Identifying a RAID controller failure....................................................................................................20

Replacing the HP p1228 controller.....................................................................................................20

6 RAID cache module and SuperCapacitor failures.............................................23

About the SuperCapacitor and RAID cache module..........................................................................23

Replacing the RAID cache module and SuperCapacitor....................................................................23

7 Replacing Fibre Channel cards.........................................................................25

VTL over Fibre Channel .....................................................................................................................25

StoreOnce Catalyt over Fibre Channel...............................................................................................25

8 Disk enclosures.................................................................................................26

Disk enclosure components................................................................................................................26

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When replacing Drawer Assembly and Power Block Assembly ........................................................26

Powering on the disk enclosure..........................................................................................................26

Powering off the disk enclosure..........................................................................................................27

After replacing a component...............................................................................................................27

9 Disk replacement...............................................................................................28

StoreOnce 4900 Backup RAID configuration.....................................................................................28

Hot spare disks..............................................................................................................................28

Disk bay locations..........................................................................................................................28

Distributing the disk drives correctly..............................................................................................29

Ordering the correct replacement disk for a failed disk......................................................................29

Replacing a hot plug disk in a disk enclosure.....................................................................................30

Important Safety information.........................................................................................................30

Installing the drives in a StoreOnce disk enclosure.......................................................................30

Rebuilding storage if multiple disks fail and a RAIDset is broken.......................................................32

10 LEDs on StoreOnce Backup systems.............................................................34

LEDs and StoreOnce GUI..................................................................................................................34

HPE StoreOnce 4900 Backup system server ....................................................................................35

HPE StoreOnce 4900 Backup disk enclosure....................................................................................36

Rear view of the disk enclosure....................................................................................................39

Hot-plug drive LEDs............................................................................................................................41

HPE StoreOnce 4900 Backup server units...................................................................................41

Disks in HPE StoreOnce 4900 Backup disk enclosure.................................................................41

1 Gbit ethernet port LEDs...................................................................................................................43

10 Gbit ethernet card LEDs................................................................................................................43

Fibre Channel card LEDs...................................................................................................................44

11 The QR ISO image..........................................................................................45

The StoreOnce QR ISO image...........................................................................................................45

Download Quick Restore ISO Image .................................................................................................45

Create a bootable QR USB Stick........................................................................................................45

Delete storage....................................................................................................................................46

Boot the appliance and install the StoreOnce software .....................................................................46

Performing a configuration restore ....................................................................................................46

12 Support and other resources...........................................................................49

Accessing Hewlett Packard Enterprise Support.................................................................................49

Accessing updates..............................................................................................................................49

Websites.............................................................................................................................................49

Remote Support .................................................................................................................................50

Customer self repair...........................................................................................................................50

Documentation feedback....................................................................................................................50

A Warranty and regulatory information.................................................................52

Warranty information...........................................................................................................................52

Regulatory information........................................................................................................................52

Belarus Kazakhstan Russia marking.............................................................................................52

Turkey RoHS material content declaration....................................................................................53

Ukraine RoHS material content declaration..................................................................................53

4 Contents

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1 Part numbers for replacement parts

HPE StoreOnce and HPE ProLiant documentation

This Service and Maintenance Guide for HPE StoreOnce Backup products supplements the ProLiant Maintenance and Service Guides. For hardware issues on the StoreOnce Backup system, the appropriate ProLiant guide is the primary source of information. Spares part numbers are provided in the ProLiant guides. This StoreOnce guide contains only information that is not included in the ProLiant documentation.

The correct ProLiant guide for the server component of the HPE StoreOnce 4900 Backup system is the guide for the HPE ProLiant DL380p 8SFF G8 server.

IMPORTANT: Always use the StoreOnce CLI commands or the StoreOnce GUI when upgrading the BIOS, hardware firmware, and StoreOnce software.

More information

Upgrading BIOS or hardware firmware (page 9)

Accessing HPE ProLiant documentation

For more information about replaceable components that are standard for base ProLiant servers:

1. Go to http://www.hpe.com/info/enterprise/docs.

2. Select the Servers & Management Software link.

3. Select HPE ProLiant Gen8 server.

4. Select HPE ProLiant DL380p.

5. Scroll to the Service and maintenance section.

6. Open the guide and look at the Illustrated Parts Catalogue.

The following tables provide a checklist with part numbers of all replaceable components that are unique to HP StoreOnce Backup systems. These parts and their replacement procedures are not referenced in the relevant HPE ProLiant server guide and are described only in this guide.

HPE StoreOnce and HPE ProLiant documentation 5

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HPE StoreOnce 4900 44TB Backup server

This is an offline list, created from partsurfer. If there is a problem with these Spares Part Numbers, check the online source at: http://partsurfer.hpe.com/search.aspx. If the problem exists in the online source, use the feedback form to log the problem: http://partsurfer.hpe.com/

ContactUs.aspx.

Table 1 HPE StoreOnce 4900 server spares part numbers

Hot plug?Part numberDescriptionPart

No670521-001Intel Xeon E5-2690 Eight-Core 64-bit processor - 2.90

GHz. See the note at the end of this table.

Processor

No730235-001Intel Xeon E5-2680v2 Ten-Core 64-bit processor - 2.8

GHz. See the note at the end of this table.

Processor

No662522-001Standard efficiency heatsinkProcessor Heatsink

Yes660185-0011200 W, Platinum Plus, 94%PSU

No732143-001Motherboard DL380p IVBMotherboard

No633540-001SmartArray on motherboardCache 512Mb

No684031-001Memory (DIMM) 16GB, PC3-12800R-11, dual-rankMemory DIMM

Yes653954-0011TB, 7,200 rpm, SFF, 6G, dual portHard disk (head server

unit)

Yes832984-0011TB, 7,200 rpm, SFF, 12G, dual port

No634025-001SPS-BD ETHERNET 1Gb 4P 331FLR ADPTR1Gbit FlexLOM Ethernet

Controller

No728099-001SPS-BD PCA 8eRAID controller p1228

(two per system)

No675610-001SPS-CA SFF RIBBON MINISASInternal SAS cable

No660093-001ASSY, CA/CAPACITOR,36",FLSuperCapacitor

No633542-001PCA, DDR3 MINIDIMM MOD 244P 1Gx72RAID cache

No489191-001HP 8Gb Dual Channel PCI-e to Fibre Channel Host

Bus Adapter

Fibre Channel card (two per system)

Yes468508-001SPS-SFP, 8GB, FC Shortwave8Gb FC SFP+

Yes455885-001ASSY, 10Gb SR SFP+10Gb Ethernet SFP+

No615406-001HP NC552SFP Dual Port 10GbE Server Adapter10 GbE card (two per

system)

No800611-001SPS-BD RISER STORAGEPCIe riser card PCA

HPE StoreOnce 4900 disk enclosure

Accessing the HPE D6000 Disk Enclosure documentation

1. Go to http://www.hpe.com/support/hpesc.

2. Enter D6000 as the product name and click Go.

3. Select HPE D6000 Disk Enclosure from the Results list.

4. Select the Manuals tab, then select the Service and Maintenance link.

6 Part numbers for replacement parts

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Disk enclosure configurable parts

The following table lists the replacement parts for the disk enclosure.

Table 2 Spares part numbers for the disk enclosure

Hot plug?Part numberDescriptionPart

Yes142258-004SPS-CORD AC PWR IEC RT APower cord

No663680-001SPS-ASSY D6000 DRAWER BRICK HDDDrawer*

Yes389015-001SPS-BLANK HD SLIMLN INTRHard disk blank

Yes663681-001SPS-BEZEL EAR RIGHT D6000Right bezel ear

Yes579229-001SPS-POWER SUPPLY 1200W PPower supply

No663679-001SPS-BD D6000 SAS IO MODULEIO module

No712430-001SPS-CHASSIS D6000 LCDLCD

Yes413996-001SPS-FAN SYSTEMFan

No689128-001SPS-ASSY D6000 POWER BLOCK w/POWERPower block*

Yes743405-001SPS-DRV HD 4TB 6G 7.2K 3.5 SAS MDL4 TB Hard disk

No717429-001SPS-CA EXT HYB MSAS HD TO MSASExternal SAS cable, server

to disk enclosure

No408765-001SPS-CA,EXT MINI SAS, 0.5MExternal SAS cable, between drawers on disk enclosure

IMPORTANT: * Drawer (663680-001) and Power Block (689128-001) parts must not be replaced at the same time. Only replace one of these at a time and ensure the D6000 is powered up for at least 5 minutes before replacing another component in order to preserve the D6000 system values stored in each drawer. See When replacing Drawer Assembly and Power Block

Assembly (page 26).

HPE StoreOnce 4900 disk enclosure 7

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2 General StoreOnce maintenance activities

Preparing for StoreOnce maintenance activities

• Make sure that you have the correct Maintenance and Service guide for your product. There are a number of different models, and each product model has its own guide.

• It is best practice to save the system configuration before carrying out maintenance activities and make sure it is copied to a local PC. Use the StoreOnce CLI command:

config save.

• If you also have the Security Pack license installed and have applied encryption to any VTL libraries, NAS shares or Catalyst stores, ensure that the latest keystore has been saved. Use the StoreOnce CLI command:

config save keystore.

See the StoreOnce CLI Reference Guide at http://www.hpe.com/info/storeonce/docs for more details about these commands.

HPE StoreOnce Remote Support

The preferred HPE Remote Support solution for StoreOnce products is Service Tools and Technical Support (STaTS). HPE Remote Support monitors StoreOnce appliances and, if issues arise on the system, allows the appliance to proactively contact Hewlett Packard Enterprise. Site-specific data is used both proactively and reactively with real-time monitoring and information extraction tools.

If you have configured HPE Remote Support for use on your system, run the following StoreOnce CLI command before commencing the maintenance activity to suppress remote event reporting.

system enable remoteeventsuppression "Maintenance Description"

This command prevents a support case being generated during the maintenance task.

To return to normal mode after maintenance, run the StoreOnce CLI command:

system disable remoteeventsuppression "Maintenance Description"

Powering off

If the maintenance activity requires you to power down the system:

1. Use the StoreOnce GUI to power down the server (from the Device Configuration — Maintenance page).

Or shut down the server using the StoreOnce CLI command:

# system shutdown

2. Switch off the disk enclosures manually using the Power On/Off switch on the back of drawer 2 of each disk enclosure.

Powering on

If it has been necessary to power down the system for maintenance activities, observe the following sequence to restore power.

1. Switch on the disk enclosures and wait for 30 seconds. The power-on button is on the rear of Drawer 2.

2. Switch on the server. The power-on button is on the front of the server.

3. Verify the status of the system from the StoreOnce GUI.

8 General StoreOnce maintenance activities

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Upgrading BIOS or hardware firmware components

Do not upgrade BIOS or hardware firmware components individually using downloads from the HPE Support website because currently supported firmware component updates are already embedded within the StoreOnce software. Always use the StoreOnce CLI or the StoreOnce GUI to implement BIOS and hardware firmware component checks and updates.

Updating firmware using the StoreOnce GUI

1. Select Firmware to view the firmware versions for hardware components, and to update firmware versions if required.

The Firmware window appears with the following tabs:

• Server: Contains firmware details for all server components.

• Storage: Contains firmware details for all storage components.

2. To perform a check on the currently installed firmware versions for all components, click Scan .

This action will populate the firmware tabs and may take several minutes to run.

NOTE: If a firmware update is already in progress, the scan will fail.

3. After you have run a Scan, the Recommended Action field in the component list is updated to show whether individual components require an upgrade or a downgrade. Components requiring an upgrade are automatically selected. Components requiring a downgrade are not automatically selected. A downgrade takes longer to complete and is optional for some components, such as hard drives. It may be carried out separately, if required, after the upgrade has completed.

NOTE: When the firmware updates are initiated, the backup devices will be taken offline. Before performing this step, check that there are no outstanding backup jobs pending.

IMPORTANT: Do not shutdown or reboot your system or any system component until the final step. Special instructions may apply.

4. Click Update Selected or Update All. (Update All will attempt to update all components that are in the state where there is an update recommended; it will not try to update components that do not need an update.)

The Status field will show which components are being updated and which updates have been completed

5. In some cases, when the firmware update has been loaded, you will need to perform a reboot to complete the firmware update. If a reboot is required, a pop-up message will appear on your GUI screen after loading is completed. The message will also advise what type of reboot is required.

• If a software reboot is needed, you will see a message asking if you want to reboot your

system now or later. If you click Yes, your system will be rebooted.

• A power cycle, or cold reboot, requires that the system must be shut down for at least

60 seconds before powering on using the Power-On buttons on the appliance.

Updating firmware using the StoreOnce CLI

1. To show the status of firmware, run the StoreOnce CLI command:

# hardware show firmware <node|storage|all>

2. To see if any firmware needs upgrading, check the Action column .

Upgrading BIOS or hardware firmware components 9

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IMPORTANT: Do not shut down or reboot your system or any system component until the final step. Special instructions may apply.

3. Use the hardware update firmware command, as required. For example, there may be instances where replacement hardware may need a firmware downgrade to bring it in line with the supported firmware version of the installed StoreOnce software on the system being maintained. (Use the force parameter in the command to enable this action.)

The command syntax is:

hardware update firmware <node|storage|all>

NOTE: The command will be applied across all server components or across all storage components. The all parameter updates all firmware components across all components.

There may be instances where replacement hardware may need a firmware downgrade to bring it in line with the supported firmware version of the installed StoreOnce software on the system being maintained. Use the force parameter in the command to enable this, but be aware that the update will take longer to complete.

4. In some cases, when the firmware update has been loaded, you will need to perform a reboot to complete the firmware update. If a reboot is required, a pop-up message will appear on your GUI screen after loading is completed. The message will also advise what type of reboot is required.

• Reboot the system using the StoreOnce CLI command:

system reboot

• Power down the nodes using the StoreOnce CLI command:

system shutdown

After the system has completely shutdown, wait at least 60 seconds before powering on using the Power-On buttons on the appliance.

Upgrading StoreOnce software

To establish which StoreOnce software version is installed, click on StoreOnce in the Navigator and look at the Software Revision under System Information.

To find out if a later software release is available, check HPE Support at www.hpe.com/support/ softwaredepot. If it is, download the software release and follow the instructions in the accompanying Release Notes to install the software.

Supported web browsers

The StoreOnce Management GUI is supported on the following web browsers:

• Internet Explorer 9, 10 and 11 (note that Internet Explorer 8 is not supported and some StoreOnce features will not work)

• Mozilla FireFox v22 and above and Firefox ESR24

Refer to www.hpe.com/storage/spock for the latest information about which browser versions are supported.

POST messages and troubleshooting

The StoreOnce Management Console (GUI and Command Line Interface) are the primary sources of troubleshooting information. However, they do not capture power-on self-test hardware-related issues. Always refer to the appropriate HPE ProLiant Gen8 Maintenance and Service Guide for Power-On Self-Test (POST) information. To view POST messages you will need a system console attached to the HPE StoreOnce Backup system.

10 General StoreOnce maintenance activities

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Tasks that are unique to HPE StoreOnce Backup

The following tasks are described in this guide:

• Replacing the motherboard

• Replacing the HP RAID controller

• Replacing the Cache module and SuperCapacitor

• Replacing removable hard disks

• Understanding StoreOnce LEDs

• Running the QR ISO

Rack stability

To protect personnel and equipment, take the following steps to ensure that racks are stable.

WARNING! To reduce the risk of personal injury or damage to equipment:

• Extend leveling jacks to the floor.

• Ensure that the full weight of the rack rests on the leveling jacks.

• Install stabilizing feet on the rack.

• In multiple-rack installations, fasten racks together securely.

• Extend only one rack component at a time. Racks can become unstable if more than one

component is extended.

Tasks that are unique to HPE StoreOnce Backup 11

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3 Identifying problems

Example alert for a failed disk

It is possible to configure recipients for SNMP traps or email alerts, as described in the HPE StoreOnce Backup User Guide for your product. These users will be notified of any problems with hardware components. You can also use the StoreOnce GUI and StoreOnce CLI, as described below, to identify problems and access alerts.

The following examples illustrate how problems with a hard disk can be identified.

The following event occurred: hardwarecomponent.failure

Severity: ALERT Event code: Ennnnnnnn Date: Wed Jan 21 14:19:21 UTC 2013 Appliance: HPCZ225101H9 System URL(s): http://<IP_address1>, http://<IP_address2>

component:drive, status:FAILED, location:drive S/N:5C7229P34B in bay 11 in Drawer 2 of driveEnclosure S/N:CZ7229P340:, Message: The drive is not ready and will not spin up., Diagnostic message: Reseat the drive. If reseating the drive does not resolve the issue, replace the drive., uuid:Drive_Missing_b1000085, eventId:00030002, level:ALERT, category:STORAGE_CLUSTER, overallStatus:DEGRADED, name: vs_02358fe6-0000-1000-b012-53344230334b

Using the StoreOnce GUI to identify a failed disk

Viewing the Events Log

Select Events. The alert is recorded in the Events window with Event Details at the bottom of the window.

12 Identifying problems

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Viewing the failed disk in the Hardware tree

NOTE: The disks in a server unit are different from those in the expansion shelf. Be sure to order the correct replacement disk.

The following example shows the Hardware tree expanded to show the disk failure in a disk enclosure drawer.

Using the StoreOnce CLI to identify a failed disk

The following StoreOnce CLI commands can also be used to identify hardware problems and to navigate the hardware tree for details about a specific component.

• hardware show problems

• hardware show status <Dev-id>

The following example illustrates how to use the StoreOnce CLI commands to find out more about the disk failures we have identified on the StoreOnce GUI. .

1. To display warnings for all hardware components run the StoreOnce CLI command:

hardware show problems

This will assist you in identifying the storage cluster and component that is causing a problem.

2. To drill down to the hardware component causing the problem run the StoreOnce CLI command, hardware show status <Dev-id> iteratively, where <Dev-id> is the component with a DEGRADED status until the required component is displayed (it will have a status of FAILED or MISSSING). For example::

# hardware show status

Name Dev-id Status

-------------------- ------------------------------------ -------HPCZ230805V9 33363437-3535-5A43-3233-303830355639 OK p1228 Storage System 051662fb-0000-1000-b027-53344a303131 DEGRADED p1228 Storage System 02abd2f6-0000-1000-b044-53344a30314d OK

# hardware show status 051662fb-0000-1000-b027-53344a303131

Name Dev-id Status

-------------------- ------------------------------------ -------p1228 Storage System 051662fb-0000-1000-b027-53344a303131 DEGRADED

Enclosure CZ3320E200 DEGRADED Pools pools-1 OK Controller 1 5001438025A26200 OK

# hardware show status CZ3320E200

Using the StoreOnce CLI to identify a failed disk 13

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Name Dev-id Status

----------------------- ---------------------- -------Enclosure CZ3320E200 DEGRADED

Drawer 1 50014380308ADB00 DEGRADED Drawer 2 50014380308ADB80 OK PowerSupplies powerSupplies-1–2 OK

# hardware show status 50014380308ABE00

Name Dev-id Status

----------------------- ---------------------- -------Drawer 1 50014380308ABE00 DEGRADED

Disk 5000C50059001B57 5000C50059001B57 OK Disk 5000C50059065D1F 5000C50059065D1F OK Disk 5000C500590686F7 5000C500590686F7 OK

- Drive_Missing_b10000d9 MISSING Disk 5000C50059067767 5000C50059067767 OK Disk 5000C50059001F3B 5000C50059001F3B OK Disk 5000C5005906620F 5000C5005906620F OK Disk 5000C5005907D57B 5000C5005907D57B OK Disk 5000C5005906811B 5000C5005906811B OK Disk 5000C5005906790B 5000C5005906790B OK Disk 5000C5005906ACC7 5000C5005906ACC7 OK Disk 5000C5005906A0E7 5000C5005906A0E7 OK Disk 5000C500590822FB 5000C500590822FB OK Fans fans-1-1 OK TemperatureSensors tempsensors-1-1 OK IOModule IOModule-1-1 OK

3. When you reach the faulty component, use the following command to display details and look at the diagnostic message for more information.;

hardware show status <Dev-id> details

For example:

# hardware show status 50014380254FAD32 details

Name

----------------------------------------------

Dev-id = 50014380254FAD32 Status = DEGRADED message = type = driveEnclosure model = ServBP 4 serialNumber = firmwareVersion = location = -

Disk 5000C50055C1BB0B

Dev-id = 5000C50055C1BB0B Status = OK message = type = drive model = MM1000FBFVR serialNumber = 9XG3601K00009316ZLN0 firmwareVersion = HPD8 location = Port: 1I Box: 2 Bay: 1 volumeName = LUN 1 capacity = 1.00 TB

Dev-id = Drive_Missing_b1000103

14 Identifying problems

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Status = FAILED message = The drive has failed. type = drive model = serialNumber = firmwareVersion = location = Port: 1I Box: 2 Bay: 2 volumeName = LUN 1 capacity = 1.00 TB

4. After identifying the issue that needs to be corrected, follow the instructions in the relevant chapter of this guide.

5. Be sure to check that all problems have been resolved. Rerun the StoreOnce CLI command:

hardware show problems

The output returned should now be blank.

Using the StoreOnce CLI to identify a failed disk 15

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4 System motherboard replacement

StoreOnce-specific motherboard replacement information

IMPORTANT: If the status of the cache module on the failed motherboard is OK, transfer it to the replacement motherboard. When replacing the motherboard make sure that all items on the old motherboard are re-installed on the replacement motherboard, for example the SAS cables that connect to the internal disks in the server.

For all HPE StoreOnce Backup models, refer to the appropriate ProLiant Maintenance and Service Guide for detailed instructions on replacing the motherboard.

The following tasks are specific to HPE StoreOnce Backup:

• Update iLO4 IP details.

• Update BIOS IDs on all products.

• Reinstate iLO4 licences on all products

• Run the StoreOnce CLI command, hardware show firmware node, to check that the

firmware on the new motherboard is correct and run the StoreOnce CLI command, hardware update firmware node with appropriate parameters to update it, if necessary.

• After power up, it is necessary to re-write warranty serial numbers into BIOS. For assistance contact HPE Support at www.hpe.com/support/hpesc.

CAUTION: When you reinstall cards after replacing the motherboard, be sure to install each card in its original slot, as shown in the rear view drawing.

More information

HPE StoreOnce 4900 Backup system (page 35)

Motherboard spares part numbers

The motherboard for the HPE StoreOnce 4900 Backup is the DL380p IVB motherboard with sub pan, spares part number 732143-001. See the DL380p G8 Maintenance and Service Guide for more information about replacing the motherboard.

DIMM locations

DIMM slots are numbered sequentially (1 to 12) for each processor. The supported AMP modes use the letter assignments for population guidelines.

Figure 1 DIMM locations

16 System motherboard replacement

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Table 3 DIMM slot locations

SlotsProcessorModel

1,2,4,5,8,9,11,121HPE StoreOnce 4900 Backup

1,2,4,5,8,9,11,122

12,9,11HPE StoreOnce 2900 Backup

12,9,12

The locations of DIMM slots are also shown on the StoreOnce hood label inside the server.

Identifying the Activation Key for the iLO4 license

All products are shipped with paper copies of the iLO4 licenses. If you no longer have these licenses and the board is still working for the iLO4 GUI connection via its management Ethernet port, make a note of the license before you remove the motherboard. (If it is not working, contact HPE Support.)

Before replacing the motherboard, to identify the Activation key:

1. Log on to the iLO4 GUI.

2. Select the Administration Tab.

3. Select Licensing and make a note of the Activation Key.

iLO and BIOS configuration after replacing the motherboard

Configure the RBSU (ROM-Based Setup Utility) settings BEFORE connecting the FC, network, and SAS cables to the server and BEFORE the system boots into the StoreOnce software, that is, during the server POST sequence.

Configuring iLO and RBSU settings

After replacing the motherboard, for all products you must:

1. Boot the system. During the POST phase, when prompted, press F8 to perform iLO configuration, as described in iLO4 settings (page 18). Save the changes and exit.

2. To enter the RBSU (ROM-based Setup Utility) or BIOS Setup to change settings: when the press F9 prompt appears during the system BIOS boot process, press the F9 key.

3. Change the RBSU settings, as described in RBSU settings (page 18). Save the changes and exit.

4. Let the operating system complete its boot.

5. Check that an existing iLO4 Advanced license is loaded. If it is not, add it:

1. Log on to the iLO4 GUI.

2. Select the Administration Tab.

3. Select Licensing and enter the recorded license key in the section marked Enter

License Activation Key.

6. Use the StoreOnce GUI or StoreOnce CLI to check that the firmware on the new component is correct.

NOTE: Note the output at command completion. It will advise if you need a system reboot or a cold reboot to install the new firmware revision successfully.

7. After power-up, it is necessary to rewrite warranty serial numbers into BIOS. Contact HPE Support for assistance in rewriting warranty serial numbers. Once this task has been done, use the Rescan button on the Remote Support page of the StoreOnce GUI to view the warranty details. (Or use the StoreOnce CLI command, system scan devices.)

Identifying the Activation Key for the iLO4 license 17

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More information

RBSU settings (page 18) iLO4 settings (page 18) Upgrading BIOS or hardware firmware (page 9)

RBSU settings

Change the RBSU settings, as shown in the following table.

Table 4 RBSU settings for HPE StoreOnce 4900

Change toSub Menu 2Sub Menu 1Top Menu Item

Maximum PerformanceHP Power ProfilePower Management

Options

HP Static High Performance ModeHP Power Regulator

DisabledIntel QPI Link Power

Management

Advanced Power Management Options

No C-statesMinimum Processor

Idle Power Core State

No Package StateMinimum Processor Idle Power Package State

Maximum PerformanceEnergy/Performance Bias

Optimized for PerformanceDIMM Voltage Preference

Maximum PerformanceMemory Power Savings Mode

Current Date and Current Time

Date and Time

Ensure the field has no text, i.e. it is blank

Other TextServer Info TextServer Asset Text

Increased CoolingThermal ConfigurationAdvanced Options

The serial number for the HPE StoreOnce Backup.

Serial NumberService Options

746355-B21Product ID

iLO4 settings

Select the DNS/DHCP option and toggle DHCP Enable to OFF.

If DHCP is set to OFF, select NIC and TCP/IP and configure the network static IP addresses

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5 The HP p1228 RAID controller

The p1228 RAID card in a StoreOnce 4900 server

The HPE StoreOnce 4900 Backup system uses the HP p1228 RAID controller fitted with a RAID cache module and SuperCapacitor. The HPE StoreOnce 4900 Backup has two RAID controllers. Cables connect the external SAS ports on the controller to the SAS storage in the disk enclosure(s). The RAID cache module is seated on the RAID card and has one port to connect to the SuperCapacitor (which is located in the center of the unit, clipped to the floor of the chassis behind the disk cage).

HP p1228 spares part numbers

Replacement spares part numbers for the p1228 card are as follows:

• HP p1228 RAID controller: 728099-001

• Internal SAS cable: 675610-001

• External SAS cable: 691973-003

This connects the RAID controller in the server unit to the SAS disks in the disk enclosure. The same cable is used if a second disk enclosure is installed (HPE StoreOnce 4900 60TB Capacity Expansion).

Figure 2 HP p1228 RAID card

Cache module2Connector to external SAS storage (Port 2E to

drawer 2, Port 1E to drawer 1)

SuperCapacitor connector4SuperCapacitor (located in the center of the unit, clipped to the floor of the chassis behind the disk cage)

LEDs5

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Location of the HP p1228 RAID cards (server rear view)

Figure 3 HPE StoreOnce 4900 models, location of the p1228 controllers

RAID controller in PCIe slot 42RAID controller in PCIe slot 11

WARNING! To reduce the risk of personal injury or damage to the equipment, consult the

safety information and user documentation provided with the server and p1228 controller before attempting the installation.

HP p1228 RAID card ports

Figure 4 Port numbering on the RAID card

Port 2E2.Port 1E1.

Identifying a RAID controller failure

The StoreOnce System boots from the Smart Array on the motherboard and the two disks in the server. If a catastrophic failure of the boot RAID controller occurs, the system will not boot. This failure may only be diagnosed from the server POST messages where the controller may report an error or a lockup code. In these cases contact HP Support and provide information about the reported error code.

Other forms of non-catastrophic RAID controller failure, or failure of the second RAID controller on the StoreOnce 4900 Backup, will be reported in the Event Log on the StoreOnce GUI.

NOTE: If RAID fails and the HPE StoreOnce Backup System is still functioning, you can also get information, including license keys, by generating a Support ticket.

Replacing the HP p1228 controller

IMPORTANT: When replacing the p1228 controller be sure to always replace the card into the same slot from which it was removed. Make sure the card is connected to the SuperCapacitor and to the external SAS data storage.

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1. Power off the HPE StoreOnce Backup system and, observing the safety and antistatic procedures documented in the HPE ProLiant Servers user guides, remove the cover from the HPE StoreOnce Backup system, as described in the appropriate HPE ProLiant Maintenance and Service Guide.

2. Locate the p1228 controller card and detach the cables connecting it to the SuperCapacitor and to the external SAS storage. (The StoreOnce 4900 Backup has two RAID cards; be sure to identify which slot contains the failed card.)

3. Unclip the blue retaining latch on the PCIe card (1 and 2) and remove the PCIe card (3).

Figure 5 Removing a p1228 card

4. Move the cache module from the failed p1228 card to the new card in case there is any data that has not been written to disk. (Do not disconnect the superCapacitor from the cache module.)

5. Install the new p1228 card (1) and check that it is seated properly. Close the blue PCIe card retaining latch (2).

Figure 6 Inserting a p1228 card

6. Make sure the card is connected to the SuperCapacitor module and to the external SAS data storage.

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7. Replace the cover, as described in the appropriate HPE ProLiant Maintenance and Service guide, and power on the HPE StoreOnce Backup system.

8. Once rebooted, the HPE StoreOnce Backup system will identify the new RAID controller and will remap the existing disk storage volumes and enclosures to the controller. It will take 5 to 10 minutes for the process to complete. During this time the product will be online but several warning events will be generated and the GUI Event Log will show errors being reported and cleared.

9. Use the StoreOnce GUI or StoreOnce CLI to check that the firmware on the new component is correct. See Upgrading BIOS or hardware firmware (page 9).

NOTE: Note the output at command completion. It will advise if you need a system reboot or a cold reboot to install the new firmware revision successfully.

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6 RAID cache module and SuperCapacitor failures

About the SuperCapacitor and RAID cache module

The RAID cache module is slotted onto the RAID card; the SuperCapacitor is located in the center of the unit, clipped to the floor of the chassis behind the disk cage. These items ensure cache contents are maintained after a loss of power.

The HPE StoreOnce 4900 Backup has two cache modules with SuperCapacitor, one for each RAID card in PCIe slot 1 and PCIe slot 4.

NOTE: Never move cache modules from one RAID controller to another within or between systems.

If the SuperCapacitor is disconnected on the first RAID card in the HPE StoreOnce 4900 Backup, the system will not boot. If boot fails, it is a good idea to check that the SuperCapacitor is seated correctly.

If the SuperCapacitor or cache module has failed, the system may still boot with error messages and it will run more slowly.

The replacement spares part numbers are:

• SuperCapacitor, spares part number 660093–001

• RAID cache, spares part number 633542–001

If replacing this module does not resolve the problem, it may be necessary to replace the RAID controller card. See the previous chapter for more information about RAID card replacement procedures and spares part numbers.

Replacing the RAID cache module and SuperCapacitor

NOTE: The recommendation is to replace both the SuperCapacitor and RAID cache module at the same time, regardless of which element has failed.

1. Remove the cover from the HPE StoreOnce Backup system, as described in the appropriate HPE ProLiant Maintenance and Service guide, and locate the module.

2. Look at the LEDs on the module. If the LEDs are blinking amber the module should be replaced. If they are flashing amber and green, the module is disconnected.

3. If the module is disconnected, reseat it on the HP p1228 RAID card. If it is damaged, remove it, dispose of the old module and replace it with the new one. Check that the cable is connected correctly to the SuperCapacitor..

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Figure 7 SuperCapacitor module connector on RAID card

LEDs2SuperCapacitor connector1

4. Replace the cover and power up the HPE StoreOnce Backup system. Check the status of the system on the Hardware page of the StoreOnce GUI. If this does not resolve the problem, the associated RAID card may need replacing.

5. Use the StoreOnce GUI or StoreOnce CLI to check that the firmware on the new component is correct. See Upgrading BIOS or hardware firmware (page 9).

NOTE: Note the output at command completion. It will advise if you need a system reboot or a cold reboot to install the new firmware revision successfully.

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7 Replacing Fibre Channel cards

VTL over Fibre Channel

If using only VTL over Fibre Channel, no further configuration is required when replacing the Fibre Channel card.

StoreOnce Catalyt over Fibre Channel

If using StoreOnce Catalyst over Fibre Channel there are replacement considerations. The World Wide Port Name (WWPN) and World Wide Node Name (WWNN) of the StoreOnce Catalyst over Fibre Channel device presented on a StoreOnce Fibre Channel port currently uses the WWPN / WWNN of the FC card. StoreOnce generated WWPNs / WWNNs are not used.

Replacing the FC card will result in a new Catalyst over Fibre Channel WWPN / WWNN.

After replacing a FC card the StoreOnce user must rezone clients with the new WWPN / WWNN. The replaced port will not be seen by clients until this rezoning is performed.

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8 Disk enclosures

Disk enclosure components

The standard D6000 Disk Enclosure documentation supplied with field replacement parts for the disk enclosures provides all the required details, with the following important exception.

The following parts are not hot-pluggable. The system must be taken offline before replacing them.

• I/O module (controller board)

• SAS cable from RAID controller card to the disk enclosures

• Drawer

• Power block

• Drawer (663680-001) and Power Block (689128-001) parts must not be replaced at the

same time.

NOTE: Before replacing any I/O modules or SAS cables thoroughly check that all cables are fully seated and connected.

IMPORTANT: Any activity that requires SAS cables to be removed is classed as a maintenance activity and HPE recommends that the service set is stopped before proceeding. If the service set is not stopped, always replace one cable at a time. After replacing the first SAS cable, verify in the StoreOnce GUI that all SAS devices show healthy redundant paths, before replacing the other SAS cable.

When replacing Drawer Assembly and Power Block Assembly

Drawer (663680-001) and Power Block (689128-001) components must not be replaced at the same time.

If multiple components require replacing:

1. Ensure that the storage filesystem has safely been shutdown. Use the StoreOnce GUI (Device Configuration—Maintenance—Shutdown) or the StoreOnce CLI (the system shutdown command).

2. Power off the disk enclosure before removing (non hotplug) cables/ components.

3. Replace the first item.

4. Power on the disk enclosure and wait at least 5 minutes to allow the D6000 unique ID information to be copied onto the replacement part.

5. Power down the disk enclosure and replace the second item.

Powering on the disk enclosure

There is a single power on/off button for the disk enclosure on the rear of the unit. You may need to hold down the power on button (1) on the rear of each unit for up to 30 seconds. Look at the LEDs on the I/O modules and wait until the Green Status LED (3) remains on, and the Locate LED (2) and the Fault LED (4) are both off.

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Figure 8 Power button on disk enclosure

Powering off the disk enclosure

There are no StoreOnce CLI commands to power off the disk enclosure. Use the Power On/Off button (1) on the rear of the disk enclosure to power off the unit.

Figure 9 Power button on disk enclosure

After replacing a component

Use the StoreOnce GUI or StoreOnce CLI to check that the firmware on the new component is correct. See Upgrading BIOS or hardware firmware (page 9).

NOTE: The system reboots after a firmware upgrade, but for some components a cold reboot is required to complete the process. A message is displayed after the reboot if a cold reboot is also required. Power down the system, wait the time recommended in the message and then power on again using the Power On button.

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9 Disk replacement

StoreOnce 4900 Backup RAID configuration

The HPE StoreOnce 4900 server unit has two disks only, which are used for the operating system and filesystem. If one disk fails, the server unit will continue to operate but the failed disk should be replaced immediately.

The HPE StoreOnce 4900 Backup system always requires one disk enclosure with base storage of 11 disks for user data + 4 hot spare disks. These disks are configured in RAID 6 pools, such that two disks per pool can be lost without loss of backup data. Up to five additional expansion kits may be added to the disks in the first disk enclosure to increase the backup data capacity, also RAID 6.

One further disk enclosure can be added to the system, and is connected to the second RAID controller card. Up to five additional expansion kits may also be added to the disks in the second disk enclosure to increase the backup data capacity, and the storage expansion model is the same as for the first disk enclosure.

For instructions on how to connect additional storage by installing a StoreOnce 4900 Backup 44TB or 60TB capacity expansion kit, please see the printed documentation supplied with the additional storage.

Hot spare disks

There are two hot spare disks in each drawer of the disk enclosure, bays 34 and 35. If a data disk fails, the hot spare disk is automatically used until the failed disk is replaced. The disk is only returned to its status of hot spare disk when the data is fully rebuilt on the replacement disk. The hot spare disks maintain RAID 6 redundancy for the volumes within each drawer when a drive has failed. However, it is important to replace failed or predictive failing disks as soon as possible. If more than two disks fail in the same RAID volume, the system will fail and data will be lost.

Disk bay locations

The following drawing identifies disk bay locations within a drawer.

Figure 10 Disk bay locations

NOTE: Disk bays 1 to 7 are at the front of the drawer.

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When monitoring disk status from the StoreOnce GUI, the Location field on the Hardware tree identifies the bay in which a disk is located. (Expand Storage Clusters to find drives within a specific drawer and drive enclosure.)

Figure 11 Drives page on StoreOnce GUI

Distributing the disk drives correctly

The initial eleven disks (plus four hot-plug disks) in the disk enclosure are installed and pre-configured as follows when the HPE StoreOnce 4900 Backup is installed.

Table 5 Disk bays populated at installation

Disk Enclosure 1

Drawer 2Drawer 1

Two spare hot disks in bays 34 and

35.

Two spare hot disks in bays 34 and 35 and eleven disks in slots 23-33.

Initial storage configuration

Disks in HPE StoreOnce 4900 44 TB Capacity Expansion kits are added to specific bays in the drawers within the disk enclosure according to the sequence in which the disk set is being added. Each drawer has a label that specifies the sequence in which each set of 11 disks must be installed. This sequence is mandatory for StoreOnce software support.

Table 6 Populating disk bays with Capacity Expansion kits

Drawer 2Drawer 1

Add eleven disks to slots 23-33Do not change+ Expansion kit 1

Do not changeAdd eleven disks to slots 12-22+ Expansion kit 2

Add eleven disks to slots 12-22Do not change+ Expansion kit 3

Do not changeAdd eleven disks to slots 1-11+ Expansion kit 4

Add eleven disks to slots 1-11Do not change+ Expansion kit 5

Ordering the correct replacement disk for a failed disk

It is important to replace a failed or predictive failed disks as soon as possible. Multiple disk failures within the same array will result in complete data loss.

Note that ALL enclosures of storage must be working for the system to operate; if the RAID fails on any one enclosure due to exceeding the maximum amount of failed disks in a pool then ALL data is lost.

IMPORTANT: HPE strongly recommends replacing a failed disk with a fresh disk from the factory. Do not substitute a disk from another RAID set.

It is important to identify whether the disk is in the server unit or the attached shelf, because different disks are used in the two locations and the carriers are different.

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Always quote the serial number and product number for the enclosure that contains the failed disk so that support can replace the correct part.

Table 7 Disk types

Part numberWhere usedDisk

653954-001HPE StoreOnce 4900 Backup (2

disks), server unit

HP 1TB 7.2K SAS 2.5" SC Hard Disk Drive

743405-001HPE StoreOnce 4900 Backup disk

enclosures

HP 4TB 6G SAS Hard Disk Drive

695842-001HPE StoreOnce 2900 Backup (6-12

disks)

ZHP 4TB 6G SAS 7.2K 3.5in MDL SC HDD

Replacing a hot plug disk in a disk enclosure

Important Safety information

WARNING! To reduce the risk of personal injury or damage to the equipment, ensure that only one hard drive drawer is extended at a time.

Replacing a hard drive within the enclosure is an online activity, providing the following general guidelines are observed:

• When the drawer is opened, the cooling fans in the enclosure will run at full-speed. This is normal.

• Hard drives are sensitive to excessive vibration. Use care when opening and closing the drawer.

• Never leave the drawer open for any length of time. It should be opened only for maintenance and storage expansion.

• Verify that the drives are fully seated before closing the drawer.

• The drawer is fully closed when the fans slow down to their normal speed.

• The drawer should be closed with the handle in the released position.

NOTE: Remember to close the handle after closing the drawer

Installing the drives in a StoreOnce disk enclosure

1. If you are using HPE StoreOnce Remote Support on your system, run the following StoreOnce CLI command to suppress remote event reporting:

system enable remoteeventsuppression "Disk Maintenance"

2. Identify which drive needs replacing and its drawer and bay location. This information may be provided from SNMP alerts or from the StoreOnce GUI on the Events or Hardware pages. For example, expand the Hardware tree until you locate the item that has failed.

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TIP: You may need to expand the Location column to identify the bay to which the drive belongs. (Port identifies which of the two ports on the RAID controller the disk enclosure is connected to and Box identifies the drawer.)

You can also use the Turn Beacon LED On button that you can see in above screenshot to ensure that you have the right disk when opening the drawer.

3. Open the hard drive drawer for the relevant drawer. To extend the drawer (3), pull the handle up (1) and out (2).

Figure 12 Opening the disk drawer

4. To release the carrier handle (2), press the button (1), and remove the failed drive.

Figure 13 Removing the drive

5. Insert the replacement hard drive (1) and close the carrier handle (2).

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6. Close the hard drive drawer. You will hear it click into place when it is securely closed. The fans will return to normal speed when both drawers are properly closed.

WARNING! Pinch hazard—Keep hands out of front and rear of chassis when closing hard drive drawers.

CAUTION: To prevent improper cooling and thermal damage, do not operate the disk enclosure for an extended period with the drawer open.

CAUTION: To prevent improper cooling and thermal damage, do not operate the disk enclosure unless all bays are populated with either a component or a blank.

7. Use the StoreOnce GUI or StoreOnce CLI to check that the firmware on the new component is correct.

NOTE: Note the output at command completion. It will advise if you need a system reboot or a cold reboot to install the new firmware revision successfully.

8. If you are using HPE StoreOnce Remote Support, to return to normal mode after maintenance, run the StoreOncCLI command:

system disable remoteeventsuppression "Disk Maintenance"

More information

Upgrading BIOS or hardware firmware (page 9)

Rebuilding storage if multiple disks fail and a RAIDset is broken

This section explains how to rebuild your storage in the event of a complete data loss. This should be done under the guidance of HPE Support.

After the failed disks have been replaced it will be necessary to remove the old filesystem configuration and rebuild a new one as follows:

1. Use the following StoreOnce CLI to remove all configured storage on the appliance (except that used by the operating system):

hardware delete storage all

WARNING! This command will completely remove all configured storage, and will run at any time even if the storage is healthy.

2. This will clean up all filesystem configuration and delete logical drives (LUNs) on all storage devices.

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3. After the delete command has completed rebuild the storage system using the following StoreOnce CLI commands to discover and add storage to the system

hardware discover storage

hardware add storage

This will configure both the storage in the appliance (base storage) and any attached expansion shelves. Licenses must be present for all attached storage before the command will complete successfully. If insufficient licenses are available, no storage will be configured.

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10 LEDs on StoreOnce Backup systems

LEDs and StoreOnce GUI

If an LED indicates an error condition, HPE recommends reviewing the StoreOnce Event log for more information.

For hardware-related errors the Hardware page of the StoreOnce GUI provides valuable information.

NOTE: All diagrams in this chapter show the unit with the cover plate removed.

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HPE StoreOnce 4900 Backup system server

The HPE StoreOnce 4900 Series Backup system consists of a server unit (with two disks) and one disk enclosure with 15 disks on which storage has already been expanded. It supports additional disks in the first disk enclosure (44TB Expansion Kits) and connection of an additional disk enclosure (60TB Capacity Expansion Kit). Storage must be expanded when expansion kits are added to the base configuration.

Figure 14 Front view of the HPE StoreOnce 4900 Backup server

Off: no network connection or network not configured1. NIC status LED

Steady green: network connected

Flashing green: network activity

Steady green: Hardware is performing correctly2. System Health LED

Flashing amber: degraded condition

Flashing red: critical condition, such as power supply or fan failure

Steady green: Power connected, device ready to use3. Power On button/LED

Flashing green: performing power on sequence

Steady amber: Device switched off or in hibernation with power connected

Steady blue: identifies the unit

Off: No power connected

Steady blue identifies the StoreOnce Backup system in the rack.

4. UID button

Flashing blue: remote management or firmware upgrade in progress

The HP systems Insight Display LEDs represent the system board layout and may be useful for troubleshooting. See the “Maintenance and Service Guide” for more details.

5. System Insight Display

These drives contain the operating system and filesystem. They are not used for data storage.

6. Hot plug drives

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Figure 15 Rear view of the HPE StoreOnce 4900 Backup server

FC card 12.RAID card 11.

RAID card 24.FC card 23.

10GbE card 26.10GbE card 15.

Power supply 28.Power supply 17.

Video/monitor port10.USB ports9.

Serial connector12.iLO4 Management port (do not use for data

connection)

11.

1GbE network ports 2, 3 and 414.1GbE network port 1 (used with Quick Install

option)

13.

HPE StoreOnce 4900 Backup disk enclosure

Figure 16 Front view of the disk enclosure LEDs

Green = The drive is online, but is not currently active.1. Hard drive LEDs Normal mode (UID LED is solid)

Flashing irregularly green = The drive is active and it is operating normally.

Flashing green (1 Hz) = Do not remove the drive. Removing the drive may terminate the current operation and cause data loss. The drive is rebuilding, or it is part of an array that is undergoing expansion, logical drive extension, a stripe size migration, or RAID migration.

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Flashing amber/green = Drive is configured and indicating a predictive failure. The drive may also be undergoing a rebuild, expansion, extension, or migration.

Flashing amber (1 Hz) = A predictive failure alert has been received for this drive. Replace the drive as soon as possible.

Amber = Drive failure, link failure, or mismatched configuration.

Off = The drive is offline, a spare, or not configured as part of an array.

Green = The drive has been selected by a management application and it is operating normally.

1. Hard drive LEDs Drive Locate mode (UID LED is flashing)

Flashing amber (1 Hz) = The drive is not selected and is indicating a predictive failure.

Flashing amber/green = The drive has been selected by a management application and is indicating a predictive failure.

Amber = The drive might or might not be selected and is indicating drive failure, link failure, or mismatched configuration.

Off = The drive is not selected.

Blue = UID LED is enabled from the UID button2. UID button/LED

Blue flashing = Item 1 is in locate mode

Off = UID LED is disabled

Green = System health is good3. Internal health LED

Off = System is off

Amber = Enclosure requires service check: I/O, fan and power supply LEDs, and AC power cables to power supplies.

4. GSI LED

Off = Enclosure is functioning normally.

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Figure 17 Rear view of the disk enclosure LEDs

StatusDescriptionItem

Green = OnPower On/Standby button and

system power LED

Amber = Standby (auxiliary power present)

Off = Off

Green = System health is good.Internal Health LED2

Off = System is off.

Amber = Enclosure requires service check: I/O, fan and power supply LEDs, and AC power cables to power supplies.

GSI LED*3

Off = Enclosure is functioning normally.

Blue = UID LED is enabled from the UID button.UID button/LED (Drawer 2)4

Blue flashing = System is in hard drive locate mode or an enclosure firmware update is in progress.

Off = UID LED is disabled.

Green = Power on and power supply functioning properlyPower supply LED5

Off = One or more of the following conditions exists:

• System powered off

• AC power unavailable

• Power supply failed

• Power supply exceeded current limit

Green = Normal operationSystem fan LED6

Amber flashing = Fault

Off = Fan unseated from connector or

Green = System activityI/O module LED7

Amber = Fault

Off = Enclosure is powered off.

1 = SES overall warning7-segment display*8

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StatusDescriptionItem

2 = Temperature sensor warning

3 = Cooling fan warning

4 = Power supply warning

5 = Host GSI enabled

6 = I/O PIC upgrade needed

7 = Power supply PIC upgrade needed

8 = CPLD upgrade needed

9 = Standby heartbeat failure

10 = Remote I/O module heartbeat failure

11 = Enclosure thermal shutdown imminent

12 = Enclosure thermal shutdown occurred

13 = Enclosure management bus failure, false fan failures may occur

14 = Signal integrity errors detected

15 = Power supply PIC communications error

16 = Unsupported backplane detected

Blue = UID LED is enabled from the UID buttonUID button/LED (Drawer 1)9

Blue flashing = System is in hard drive locate mode or an enclosure firmware update is in progress.

Off = UID LED is disabled.

* If the GSI is amber, the system needs service. Activate the associated drawer UID button to view any GSI error codes on the rear display.

Rear view of the disk enclosure

The following figure illustrates the components that are accessible from the rear of the disk enclosure.

Figure 18 Rear view of the disk enclosure

Drawer 2, IO module A2.Power supply1.

Drawer 2, IO module A, Port 24.Drawer 2, IO module A, Port 13.

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Drawer 1, IO module A6.Power supply5.

Drawer 1, IO module A, Port 28.Drawer 1, IO module A, Port 17.

Drawer 1, IO module B, Port 210.Drawer 1, IO module B, Port 19.

Power supply12.Drawer 1, IO module B11.

Drawer 2, IO module B, Port 214.Drawer 2, IO module B, Port 113.

Power supply16.Drawer 2, IO module B15.

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Hot-plug drive LEDs

HPE StoreOnce 4900 Backup server units

The hot-plug drives in server units are illustrated below. The disks in the expansion shelves have a different carrier.

Figure 19 Drive LEDs in server unit

Solid blue = The drive is being identified by a host application.1. Locate

Flashing blue = The drive carrier firmware is being updated or requires an update.

Off = No drive activity2. Activity ring

Rotating green = Drive activity

Solid white = Do not remove the drive. Removing the drive causes one or more of the logical drives to fail.

3. Do not remove

Off = Removing the drive will not cause a logical drive to fail.

Off = The drive is not configured by a RAID controller.4. Drive status

Solid green = The drive is a member of one or more logical drives.

Flashing green = The drive is rebuilding or performing a RAID migration, stripe size migration, capacity expansion, or logical drive extension.

Flashing amber/green = The drive is a member of one or more logical drives and predicts the hard drive will fail.

Flashing amber = The drive is not configured and predicts the hard drive will fail.

Solid amber = The drive has failed.

Disks in HPE StoreOnce 4900 Backup disk enclosure

There are two hot spare disks in each drawer of the disk enclosure, bays 34 and 35. If a data disk fails, the hot spare disk is automatically used until the failed disk is replaced. The disk is only returned to its status of hot spare disk when the data is fully rebuilt on the replacement disk. The hot spare disks provide RAID 6 redundancy for the volumes within each drawer after a failure and rebuild has occurred. However, it is important to replace failed or predictive failing disks as soon as possible. If more than two disks fail in the same pool, the system will fail and data will be lost.

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Figure 20 Drive in enclosure LEDs

Fault/UID LED (amber/blue)1

Online LED (green)2

Table 8 Hard disk LED sequences

InterpretationFault/UID LED (amber/blue)Online Activity LED (green)

The drive has failed, or a predictive failure alert has been received for this

Alternating amber and blueOn, off or flashing

drive; it also has been selected by a management application.

The drive is operating normally, and it has been selected by a management application.

Steady blueOn, off or flashing

A predictive failure alert has been received for this drive. Replace the drive as soon as possible.

Amber flashing regularlyOn

The drive is online, but it is not currently active.

OffOn

Do not remove the drive. Removing a drive may terminate the current

Amber flashing regularlyFlashing regularly (1 Hz)

operation and cause data loss. The drive is part of an array that is undergoing capacity expansion or a stripe size migration, but a predictive failure alert has been received for this drive. To minimize the risk of data loss, do not replace the drive until the expansion or migration is complete.

Do not remove the drive. Removing a drive may terminate the current

OffFlashing regularly (1 Hz)

operation and cause data loss. The drive is rebuilding, or it is part of an array that is undergoing array expansion, logical drive extension, a

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Table 8 Hard disk LED sequences (continued)

InterpretationFault/UID LED (amber/blue)Online Activity LED (green)

stripe size migration, or RAID migration.

The drive is active, but a predictive failure alert has been received for this

Amber flashing regularly (1 Hz)Flashing irregularly

drive. Replace the drive as soon as possible.

The drive is active and it is operating normally.

OffFlashing irregularly

A critical fault condition has been identified for this drive and the

OffOff

controller has placed it offline. Replace the drive as soon as possible.

A predictive failure alert has been received for this drive. Replace the drive as soon as possible.

Amber flashing regularlyOff

The drive is offline, a spare, or not configured as part of an array.

OffOff

1 Gbit ethernet port LEDs

The 1 Gbit ethernet LAN ports have two LEDs on the rear of the HPE StoreOnce Backup system.

Figure 21 1 Gbit ethernet LAN port LEDs

Steady green: The LAN connection is using 10 Mbps/100 Mbps link.

1. LAN network speed LED indicator

Steady amber: The LAN connection is using a 1 Gbit ethernet link.

Off: No connection.

Flashing green: Ongoing network data activity.2. LAN activity status LED indicator

Off: No network data activity or no connection.

10 Gbit ethernet card LEDs

Each 10 Gbit ethernet card has two LEDs, as illustrated below.

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Figure 22 10 Gbit ethernet card LEDs (example shows HPE StoreOnce 4700 Backup)

Off: No link to the adapter is established. The adapter is not receiving power or the cable connection is faulty

1. Link

On (yellow): Link to the adapter is established. The adapter is receiving power and the cable connection is good.

Flashing green: Ongoing network data activity. The adapter is sending or receiving network data at up to 10 Gb/s

2. Activity

Off: No network data activity or no connection.

Fibre Channel card LEDs

There are three LEDs adjacent to each FC port.

Table 9 FC card LEDs

ActivityAmber LEDGreen LEDYellow LED

Power Off (OK)OffOffOff

Power on before or after software initialization. Awaiting HBA software initialization.

OnOnOn

Power on after software initialization. Link not initialized.

FlashingFlashingFlashing

Software fault (OK)Alternately flashingAlternately flashingAlternately flashing

Connected at: 2 Gb/sOnOffOff

Activity at 2 Gb/s (OK)FlashingOffOff

Connected at 4 Gb/sOffOnOff

Activity at 4 Gb/s (OK)OffFlashingOff

Connected at 8 Gb/sOffOffOn

Activity at 8 Gb/sOffOffFlashing

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11 The QR ISO image

The StoreOnce QR ISO image

In the rare occurrence of a complete system failure, it may be necessary to reinstall the product software. This task is normally carried out on the recommendation and under the supervision of HPE Support.

CAUTION: The Quick Restore process will delete all stored data and configuration settings returning your product to factory default settings.

Download Quick Restore ISO Image

The StoreOnce Quick Restore ISO Image is used to install the StoreOnce software image onto the StoreOnce appliance disks.

1. Go to the HPE Support page at http://www.hpe.com/support/hpesc, search on your product and select HPE StoreOnce Backup.

2. Under Download Options, select the Get drivers, software & firmware link.

3. To display a list of all available downloads, select OS Independent under Operating Systems.

4. The QR ISO image is under Software. The HPE USB Key Utility for Windows can be downloaded from the Utility option.

5. Click Obtain Software and select the QR ISO image appropriate to your product. You will be required to sign in with HPE Passport to download the QR ISO image, and can create an HPE Passport account when you first access the site.

6. Create the physical QR media.

Use the HPE USB Key Utility for Windows to copy the ISO image to a USB key using a Windows PC.

Alternatively, use the iLO4 ISO mounting utility to mount the virtual CD-ROM over iLO.

IMPORTANT: HPE recommends that you label the new media for ease of identification.

Create a bootable QR USB Stick

Use the HPE USB Key Utility for Windows to copy the ISO image to an 8 GB USB key using a Windows PC.

NOTE: USB 3 keys are not supported.

1. From the Utility link on your product’s Download page, download the Smart Component to a directory on your hard drive and change to that directory. The downloaded file is a self-extracting executable with a filename based on the Smart Component Number. From that drive and directory, execute the downloaded file.

2. After installation, the utility will place a shortcut in HPE System Tools in the Programs start menu folder. To make your drive key bootable and copy the ISO image to it:

• Place your HPE USB drive key (minimum size 8 GB flash stick) in an available USB

port.

• Select the HPE USB Key Utility shortcut in the HPE System Tools folder.

• Complete each step presented by the application.

3. Once all steps are completed, remove the USB stick from the Windows PC.

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Delete storage

Before running QR, it is advisable to remove all configured storage on the appliance. If you do not remove all configured storage, you may get error messages during QR, reporting the presence of Alien LUNs.

1. Use the following StoreOnce CLI to remove all configured storage on the appliance (except that used by the operating system):

hardware delete storage all

2. This command will clean up all filesystem configuration and delete logical drives (LUNs) on all storage devices.

Boot the appliance and install the StoreOnce software

Make sure that power, network, keyboard and monitor, and all expansion enclosures are attached to the StoreOnce appliance, then insert the QR USB stick into a USB port and power on the system.

After the system powers up and completes self-tests, it will boot from the USB key and launch the Linux installation process.

NOTE: An error will be displayed: [Firmware Bug]: the BIOS has corrupted hw-PMU resources (MSR 38d is 330). This error does not have any effect on the StoreOnce solution

and is an expected output during QR. The customer or support engineer does not need to take any action.

After a few seconds, a boot splash screen will appear offering the choice of Restore (R) or Exit (E). To continue to the installation process, press R.

A warning will now be displayed indicating that all data will be lost after entering “yes”. THIS IS THE LAST CHANCE TO EXIT THE INSTALL PROCESS WITHOUT DATA LOSS.

Enter “yes” to continue.

The installation process will now continue and will:

1. Delete the existing logical storage configuration on the appliance server disks.

2. Create a new logical storage partition; depending on the appliance type this may be a pair

of mirrored disks or a LUN stripe across all disks in the appliance.

3. Install the Operating System and appliance software on the system.

4. After installation completes, you will be prompted to remove the USB stick and reboot. To

reboot the system, press a key.

5. During the reboot process, the system will perform an install process and return to the login prompt. During this sequence, you may need to answer questions presented on the console screen.

Performing a configuration restore

This process is normally carried out after a quick restore (QR) or if a replacement appliance has been received. It restores the appliance to the same state as it was when the configuration file was created. It is important that there are no configured backup target devices on the appliance.

IMPORTANT: During this process, you may be prompted to provide the Cluster ID. The Cluster ID is the same as the System ID that can be found on the Device Management page of the StoreOnce Management Console. Its value is assigned in the factory set up process and is a 12–character string in the format HP<SerialNumber of Appliance>.

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This process requires the latest configuration files that should have been saved and copied locally to the local system. You will require the following files:

• <config_filename>.zip

• <config_filename>.txt

• <keystore_filename>.kms (if you have installed the Security Pack license and configured

Data at Rest Encryption on any VTL libraries, NAS shares, or Catalyst stores)

1. Check the Cluster ID against the value shown in the configuration text file,

<config_filename>.txt, using the StoreOnce CLI command:

system show config

2. If necessary reset the Cluster ID of the cluster to the ID of the original appliance, the cluster ID is shown in the configuration text file, run the command:

system set cluster <cluster_id>

This step may not be necessary if there has been no replacement hardware or if the serial number of the original appliance has been copied to the BIOS settings of the replacement appliance.

IMPORTANT: You can only restore the configuration file to an appliance that has the same cluster ID as the one from which the configuration was taken.

3. Using the latest <config_filename>.txt file, manually apply all of the settings within this configuration text file using the StoreOnce CLI commands and instructions exactly as shown. This will ensure that the customer configuration is restored to its previous configuration. It is important that this is done manually before attempting to restore the device settings automatically.

NOTE: If the product has additional storage connected, ensure that Capacity Upgrade Kit licenses are applied.

4. Reconfigure the storage for the appliance using the commands:

hardware discover storage

hardware add storage

5. Monitor the expansion using the following command:

system show status

This command will return either of the following after an add command has been sent:

• Adding X,XXXGB...

• Formatted XXGB, which means that the storage and file system has been configured

and is ready for use. Parity initialization may still be in progress.

The following output is an example; the values shown may not match your appliance-specific values.

# system show status

Status

-----Formatted 15,070.76GB

Service Sets Status Notes

------------ ------ ----Set 1 Running

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NOTE: The addition of storage will take a minimum of two hours to complete. You will not be able to complete the next steps until storage is formatted.

6. Using an SFTP client copy the saved configuration zip file to the config folder on the appliance.

• Using Linux

sftp Admin@<IP_address>

cd config

put <config_filename>.zip

exit sftp

• Using a Windows sftp client

Ensure that the File Protocol is set to SFTP, not SCP.

Copy <config_filename>.zip to config.

7. Use the following StoreOnce CLI command to check that the file has been uploaded:

config show list

8. Run the StoreOnce CLI command:

config restore devices <config_filename>

This command will restore device settings for the appliance.

9. After configuration recovery, backups can be configured and replication mappings re-established to reverse replicate data back to the appliance (see replication information in the user guide).

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12 Support and other resources

Accessing Hewlett Packard Enterprise Support

• For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website:

www.hpe.com/assistance

• To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website:

www.hpe.com/support/hpesc

Information to collect

• Technical support registration number (if applicable)

• Product name, model or version, and serial number

• Operating system name and version

• Firmware version

• Error messages

• Product-specific reports and logs

• Add-on products or components

• Third-party products or components

Accessing updates

• Some software products provide a mechanism for accessing software updates through the product interface. Review your product documentation to identify the recommended software update method.

• To download product updates, go to either of the following:

Hewlett Packard Enterprise Support Center Get connected with updates page:

www.hpe.com/support/e-updates

◦

◦ Software Depot website:

www.hpe.com/support/softwaredepot

• To view and update your entitlements, and to link your contracts and warranties with your profile, go to the Hewlett Packard Enterprise Support Center More Information on Access

to Support Materials page:

www.hpe.com/support/AccessToSupportMaterials

IMPORTANT: Access to some updates might require product entitlement when accessed

through the Hewlett Packard Enterprise Support Center. You must have an HP Passport set up with relevant entitlements.

Websites

LinkWebsite

www.hpe.com/info/enterprise/docsHewlett Packard Enterprise Information Library

www.hpe.com/support/hpescHewlett Packard Enterprise Support Center

Accessing Hewlett Packard Enterprise Support 49

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LinkWebsite

www.hpe.com/assistanceContact Hewlett Packard Enterprise Worldwide

www.hpe.com/support/e-updatesSubscription Service/Support Alerts

www.hpe.com/support/softwaredepotSoftware Depot

www.hpe.com/support/selfrepairCustomer Self Repair

www.hpe.com/info/insightremotesupport/docsInsight Remote Support

www.hpe.com/info/hpux-serviceguard-docsServiceguard Solutions for HP-UX

www.hpe.com/storage/spockSingle Point of Connectivity Knowledge (SPOCK)

Storage compatibility matrix

www.hpe.com/storage/whitepapersStorage white papers and analyst reports

Remote Support

Remote support is available with supported devices as part of your warranty or contractual support agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which will initiate a faster and more accurate resolution of any issues based on the service level for your product. Hewlett Packard Enterprise strongly recommends that you register your device for remote support.

The preferred HPE Remote Support solution for StoreOnce products is Service Tools and Technical Support (STaTS), however Insight Remote Support is also available.

• Service Tools and Technical Support (STaTS): HPE Remote Support monitors StoreOnce appliances and allows the appliance to contact Hewlett Packard Enterprise proactively if issues arise on the system. Site-specific data is used both proactively and reactively with real-time monitoring and information extraction tools.

For information on Remote Support via STaTS, go to the following website: http://

www.hpe.com/partners/StoreOnceRemote

• StoreFrontRemote Manager: StoreFrontRemote Manager is a reporting tool, where customers are able to track their specific systems, showing additional reporting and analysis. Registration is simple and can allow customers to view parametric information collected about the configuration and performance of their products.

• Insight RS: For information and device support details for Insight RS, go to the following website:

http://www.hpe.com/info/insightremotesupport/docs

Customer self repair

Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience. Some parts do not qualify for CSR. Your Hewlett Packard Enterprise authorized service provider will determine whether a repair can be accomplished by CSR.

For more information about CSR, contact your local service provider or go to the CSR website:

www.hpe.com/support/selfrepair

Documentation feedback

Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For

50 Support and other resources

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online help content, include the product name, product version, help edition, and publication date located on the legal notices page.

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A Warranty and regulatory information

For important safety, environmental, and regulatory information, see Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at www.hpe.com/support/Safety-Compliance-EnterpriseProducts.

Warranty information

HPE ProLiant and x86 Servers and Options

www.hpe.com/support/ProLiantServers-Warranties

HPE Enterprise Servers

www.hpe.com/support/EnterpriseServers-Warranties

HPE Storage Products

www.hpe.com/support/Storage-Warranties

HPE Networking Products

www.hpe.com/support/Networking-Warranties

Regulatory information

Belarus Kazakhstan Russia marking

Manufacturer and Local Representative Information

Manufacturer information:

• Hewlett Packard Enterprise Company, 3000 Hanover Street, Palo Alto, CA 94304 U.S.

Local representative information Russian:

• Russia:

• Belarus:

• Kazakhstan:

52 Warranty and regulatory information

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Local representative information Kazakh:

• Russia:

• Belarus:

• Kazakhstan:

Manufacturing date:

The manufacturing date is defined by the serial number.

CCSYWWZZZZ (serial number format for this product)

Valid date formats include:

• YWW, where Y indicates the year counting from within each new decade, with 2000 as the starting point; for example, 238: 2 for 2002 and 38 for the week of September 9. In addition, 2010 is indicated by 0, 2011 by 1, 2012 by 2, 2013 by 3, and so forth.

• YYWW, where YY indicates the year, using a base year of 2000; for example, 0238: 02 for 2002 and 38 for the week of September 9.

Turkey RoHS material content declaration

Ukraine RoHS material content declaration

Regulatory information 53

HP StoreOnce 4900 Service And Maintenance Manual

Specifications and Main Features

Frequently Asked Questions

User Manual