HP OFFICEJET 330, Officejet 350 User Manual

0 (0)

HP OfficeJet Series 300

PrinterFax Copier Scanner

Technical Support Solutions G

Model 300

(PrinterFaxCopier Only)

Model 330

Model 350

Product Information

Subject				Page
Introduction. . . . . . . . . . . . . . . . . . . .	. . . . . .	* . . . . . . . . . . . . . . . . . . . .	. . . . . *. . . . . . . . . . . . . . . . . . . .	. . . . .1-2
Product Description. . . . . . . . . . . . . . .	. . . . .	. . . . . .* . . . . . . . . . . . . . .	. . . . . . . . . . . *. . . . . . . . . . . . . . .	. . . .1-2
Overview of Product Capabilities. . . . . . . . .		. . . . . . . . . . . . . . . . .* . . .	. . . . . . . . . . . . . . . . . . . . . . *. . . .	. . . . 1-3
Product Features. . . . . . . . . . . . . . . . .	. . . . .	. . . .* . . . . . . . . . . . . . . . .	. . . . . . . . . *. . . . . . . . . . . . . . . . .	. . . .1-4
Simultaneous Tasking Features. . . . . . . . . . .		. . . . . . . . . . . . . . .* . . . . .	. . . . . . . . . . . . . . . . . . . . *. . . . . .	. . . . 1-6
Product Specifications. . . . . . . . . . . . .	. . . . .	. . . . . . . .* . . . . . . . . . . . .	. . . . . . . . . . . . . *. . . . . . . . . . . . .	. . . .1-8
Print Cartridges. . . . . . . . . . . . . . . . . .	. . . . .	. . .* . . . . . . . . . . . . . . . . .	. . . . . . . . *. . . . . . . . . . . . . . . . . .	. . . .1-11
Software Programs. . . . . . . . . . . . . . . .	. . . . .	. . . . .* . . . . . . . . . . . . . . .	. . . . . . . . . . *. . . . . . . . . . . . . . . .	. . . .1-11
Media . . . . . . . . . . . . . . . . . . . . . . . . . .	* . . . . .	. . . . . . . . . . . . . . . . . . . .	*. . . . . . . . . . . . . . . . . . . . . . . . . .	* . . . .1-11
Media Tray Capacities. . . . . . . . . . . . .	. . . . .	. . . . . . . .* . . . . . . . . . . . .	. . . . . . . . . . . . . *. . . . . . . . . . . . .	. . . .1-13
Media Print Area. . . . . . . . . . . . . . . . .	. . . . .	. . . .* . . . . . . . . . . . . . . . . .	. . . . . . . . *. . . . . . . . . . . . . . . . .	. . . .1-14
Ordering Information. . . . . . . . . . . . . .	. . . . .	. . . . . . .* . . . . . . . . . . . . . .	. . . . . . . . . . . *. . . . . . . . . . . . . .	. . . .1-15

Product Information1-1

Introduction

This Technical Support Solutions Guide contains information necessary to support the HP Printer/Fax/Copier/Scanner family of products. Although model and country-specific funct the HP OfficeJet product line, the support and service strategy is consistent. The products co commonly referred to as the HP OfficeJet Series 300 except where model or country-specific d This guide is divided into six chapters as follows:

DChapter 1 Product Information

DChapter 2 Installation and Configuration

DChapter 3 Routine Maintenance

DChapter 4 Calibration and Adjustment

DChapter 5 Problem Resolution

DChapter 6 Service and Support Information

This Technical Support Solutions Guide is designed to be used with the HP OfficeJet Models 300, 330, a Guides as a complete technical support reference package. Typical user setup tasks are con and answers to questions related to such tasks can be found there. Refer to the User’s Gu questions about setup, user settings and use are encountered. Refer to this guide for info and service and support programs.

Product Description

The HP OfficeJet Model 300 is a plain paper, thermal inkjet printer,facsimile(fax),convenience co HP OfficeJet Models 330 and 350 are plain paper, thermal inkjet printer, facsimile (fax), convenie scanner machines. Models 330 and 350 can also fax documents directly from a personal com documents into a PC. The Model 350 includes optical character recognition (OCR) software answers to questions about the OCR software, contact Caere directly. All members of this group 3-ECM compatible. Designed to fit on a desktop, they weigh 9.55 kg (21 lb). HP OfficeJet Series 300 have a full-featured printer, which can be used with your PC and either Windows or DOS drive printer memory and a 16 KB printer buffer. The built-in fax machine feature provides many including speed dialing capability for 65 stations, with a 10 seconds per page transmission s memory. As a convenience copier, HP OfficeJet Series 300 machines can be set to copy up to 99 copie at a speed of 50 seconds per page. The Model 330 and 350 versions of the HP OfficeJet Series R300 use Ecli SE which provides the ability to send faxes directly from the PC, receive faxes to the PC, PC-based files. HP OfficeJet Series 300 machines also use a management function that allows th the PC using Windows-based menus. All HP OfficeJet Series 300 machines use cut–sheet plain pap paper tray capacity) and a thermal inkjet cartridge.

1-2 Product Information

SL1

HP OfficeJet Model Series 300 Printer/Fax/Copier/Scanner

Overview of Product Capabilities

The following table provides an overview of HP OfficeJet Series 300 capabilities.

Overview of HP OfficeJet Series 300 Capabilities

	Model 300	Model 330	Model 350

Print from a PC	F	F	F

Receive a Fax	F	F	F

Fax from the Automatic	F	F	F
Document Feeder (ADF)

Fax from memory	F	F	F

Copy from the ADF	F	F	F

Print from a PC	F	F	F

Fax from a PC		F	F

Receive a fax to a PC		F	F

Scan a document to a PC		F	F

Scan a document to a PC			F
with OCR*

Note:The Optical Character Recognition (OCR) package used with the Model 350 is OmniPage Limited Edition.

Product Information1-3

Product Features

The following table lists the features of the HP OfficeJet Series 300 printer/fax/copier/scanner

HP OfficeJet Series 300 Features

Feature		Description
Shares a single line with the telephone aAndsweringa		machine answers all calls. While you
telephone answering machine (TAM)	greeting plays, the HP OfficeJet listens for a fax
	If fax tone is detected, the HP OfficeJet takes the

Speed dialing	A two-digit number represents a telephone num
	Provides quick and easy dialing for up to 60 loca
	tions and 5 groups of numbers.

Fax settings	Settings allow the user or service person to cu
	the fax for specific needs.

Halftone scanning	The ability to interpret shades of gray into dot
	patterns to produce an appearance of gray in a
	image. Improves the image quality of photograp

Error Correction Mode	Detects errors that occur during the transmiss
	document and automatically requests resendi
	the erroneous portion.

Automatic Journals	The HP OfficeJet can be set to print a summary she
	of each transaction or polling operation, to pr
	journal of the last 30 transactions, print a reco
	the speed dial numbers stored in memory, print
	menu structure diagram with current settings
	print self-test and demo reports.

Print from PC functionality	Allows printing of print jobs from the personal
	computer, when using appropriate printer drive

Copy functionality	Allows for up to 99 copies of an original, include
	copy reduction.

Polling and being polled	Ability to have a document ready for retrieval
	another fax station and to call other fax stat
	retrieve information.

Sending faxes at deferred times	The ability to delay fax transmissions to anoth
	station until a user-set time is reached.

Automatic and fixed print reduction modesPrint reduction modes which fit an incoming document onto a given paper size.

Automatic and manual redialing	Automatically redials if the line is busy or no
	answer; retains the last number dialed. Redials
	5 times at 5 minute intervals.

Backup (Out-of-paper, out-of-ink) receptionStores incoming faxes and print jobs in memory out of paper or ink, or paper or ink is not instal

Remote diagnostics	Allows remote access to all user settings and
	machine parameters.

Sending to multiple fax numbers	The ability to send a document to multiple (up t
	fax numbers.

(Continued on next page)

1-4 Product Information

HP OfficeJet Features (Continued)

Feature	Description

Memory reception capacity	Depending upon amount of information on pages
	sent, memory allows for up to 24 page storage.

One-touch feature	Ten programmable one-touch keys are provided
	easier, speedier faxing.

Fax to/from PC functionality	The ability to send and receive faxes from the P
(HP OfficeJet Models 330 and 350 only, using	theusing Eclipse FAX SE functionality. Faxes can be
Eclipse FAX SE software program provided)sent directly from the PC without printing them
	faxes can be received either to paper or to the
The Model 300 can receive and print a fax sentwhefreomthey can be viewed, filed or printed.
a remote PC over the telephone line, but it cannot
receive and upload a fax to a local PC.

HP OfficeJet Series 300 Manager	Allows the user to setup and monitor the statu
	HP OfficeJet from the PC using Windows-based me-
	nus.

Convenience Scanning	Provides a convenience scanner to scan images
(HP OfficeJet Models 330 and 350 only)	PC-based files.

Software Programs	Windows and DOS printer drivers, a scanner drive
	and printer fonts are provided.

Product Information1-5

Simultaneous Tasking Features

The HP OfficeJet Series 300 is capable of performing several tasks at the same time. Use the fo reference of which tasks can be performed simultaneously. Attempting to perform concu may result in a display message or error condition.

Can I?

HP O

IfHP OfficeJ et

Send

Receive

Send

Receive

Send

Scan

Series 300 is ...

a print job

a paper fax a paper fax

a PC fax

to the PC

All HP OfficeJet Series 300s

HP OfficeJet 330 and 350

Printing

Yes

a PC file

prints whenprints when

first print PC print

job ends

Printing

Yes

a paper fax

prints whenprints when

fax printing first print

ends

job ends

Receiving

Yes

Yes (with

Yes

a paper fax

prints whenphone line

isphone line

isdelay) sent

fax printingbeing used

being used

as soon as

ends

first fax is

complete

Sending

Yes

Yes (with

a paper fax

phone line

isphone line

isdelay) sent

ADF is

being used

as soon as

being used

first fax is

complete

Copying

Yes

prints whenprints when

ADF is

copying endscopying endsbeing used

being used

Receiving

Yes

Yes (with

Yes

a PC fax

phone line

isphone line

isdelay) sent

being used

as soon as

first fax is

complete

Sending

Yes

Yes (with

Yes

a PC fax

phone line

isphone line

isdelay) sent

being used

as soon as

first fax is

complete

Scanning

Yes

ADF is

being used

1-6 Product Information

The following task combinations can be performed simultaneously.

1.An incoming fax will be stored in memory while:

D faxes in memory are printing

D a local copy is printing

D a print job is printing

D a report is printing

2.A fax can be sent from the automatic document feeder while:

D faxes in memory are printing

D a print job is printing

D a report is printing

3.Print jobs can be printed while:

Da fax is being sent from the automatic document feeder

Da delayed send fax from memory is being sent

Da delayed send fax from the automatic document feeder is being sent

Da broadcast fax from memory is being sent

Da document is polled from the automatic document feeder

4.A delayed send fax from memory can be sent while:

Da print job is printing

5.A broadcast fax from memory can be sent while:

Da print job is printing

6.A delayed send fax from the automatic document feeder can be sent while:

Da print job is printing

7.Remote fax machines can poll the HP OfficeJet Series 300 machine while:

Dfaxes in memory are printing

Da print job is printing

Da report is printing

8.Faxes in memory can be printed while:

Dan incoming fax is stored in memory (and takes over the display)

Product Information1-7

Product Specifications

Review the following table for product specifications of the HP OfficeJet Series 300 machines.

HP OfficeJet Series 300 Specifications

Function	Specification	Description
Overall SpecificationsDimensions		17.25 w x 15.5 d x 11.125 h (inches)
		438 w x 394 d x 283 h (mm)

	Weight	19.5 lb (8.85 kg)

	Power Source (autoranging)100-240 Vac, 1.0 A, 50-60 Hz

	Power Consumption	10 watts at idle, 45 watts maximum

	Operating Environment	Temperature range for best print qualit
		15 °C (59 °F) to 35°C (95 °F)
		Allowable temperature/humidity°C range: 5
		(41 °F) to 40°C (104 °F), 15-80% RH non-
		condensing
		Maximum noise level generated:
		Sound Power, LwAd = 6.4 B(A)
		Sound Pressure, LpAm = 50 dB(A)

Printer SpecificationsPrint Method		Plain paper drop-on-demand thermal ink

	Printer Memory	16 KB printer buffer

	Printer Command LanguageHP PCL Level 3

	Printer Interface	Parallel (Bi-Centronics)

	Resolution	Windows:
	(dots per inch = dpi)	Presentation mode = 600 x 300 dpi with
		REt
		Normal mode = 600 x 300 dpi with RE
		Fast mode = 300 dpi
		DOS (text):
		Letter quality = 600 x 300 dpi with RE
		Draft quality = 300 dpi with ink reduction

	Print Speed	Windows print speed:
	(page(s) per minute = ppm)	Presentation mode = 1 ppm
		Normal mode = 2.5 ppm
		Fast mode = 3 ppm
		DOS print speed:

(characters per second = cpsLetter quality = 167 cps at 10 cpi (characters per inch = cpi) Draft quality = 240 cps at 10 cpi

Paper Sizes	U.S. letter = 8.5 x 11 in.
	U.S. legal = 8.5 x 14 in.
	European A4 = 210 x 297 mm
	Executive = 7.25 x 10.5 in
	U.S. No. 10 envelope = 4.12 x 9.5 in
	European DL envelope = 220 x 110 mm
	U.S. transparency = 8.5 x 11 in.
	European A4 transparency = 210x297 mm

1-8 Product Information

HP OfficeJet Series 300 Specifications (continued)

Function	Specification	Description

Printer Specifications	Internal Fonts	Courier (Portrait Orientation):
(continued)		Pitch: 5, 10, 16.67, 20 cpi
		Point size: 6, 12 pt.

		CG Times (Portrait Orientation):
		Pitch: Proportional
		Point size: 5, 6, 7, 8, 10, 12, 14 pt.
		Letter Gothic (Portrait Orientation):
		Pitch: 6, 12, 24 cpi
		Point size: 6, 12 pt.
		Univers (Portrait Orientation):
		Pitch: Proportional
		Point size: 5, 6, 7, 8, 10, 12, 14 pt.
		Courier (Landscape Orientation):
		Pitch: 10, 16.67, 20 cpi
		Point size: 6, 12, 24 pt.
		Letter Gothic (Landscape Orientation):
		Point and Pitch: 6, 12, 24 pt for 12, 24 cpi;
		4.75, 9.5, 19 pt for 16.67 cpi

	Character Set Support	PC-8, HP Roman 8, PC-8
		Danish/Nor, UK ISO 4, German ISO 21,
		French ISO 69, Italian ISO 15, Nor v.1 ISO
		60, Swed Names ISO 11, Spanish ISO 17,
		ASCII, Portug ISO 16, PC-850, ECMA-94
		Latin 1, HP Legal

	Printing Margins	U.S. letter-size paper:
	(These numbers represent	Top margin = 1.0 mm± 1.0 mm)
		the
	maximum printable area	Bottom margin = 10.9 mm± 0(.6 mm)
		for this
		Left margin = 6.4 mm± (1.0 mm)
	device. However, your printer
		Right margin = 6.4 mm± 1(.0 mm)
	driver may create a smaller
	printable area.)	European A4-size paper:
		Top margin = 1.0 mm± 1.0 mm)
		Bottom margin = 10.9 mm± 0(.6 mm)
		Left margin = 3.4 mm± (1.0 mm)
		Right margin = 3.4 mm± 1(.0 mm)
	Vertical Alignment	±0.002 in.
	Scalable TrueTypet Fonts
		Arial Black, CG Goudy Old Style,
	for MicrosoftE Windows	Phyllis, Graphite Light, CG Poster

		Bodoni, LucidaCasual, Gill Sans
		Shadow, Milestone Font, Signet
		Roundhand, and PL Benguiat Frisky

Product Information1-9

HP OfficeJet Series 300 Specifications (continued)

Function	Specification	Description

Printer Specifications	Software Compatibility	Microsoft Windows 3.1
(continued)		Microsoft Windows 95
		MS Word for Windows (6.0 and above)
		WordPerfect for Windows (6.0a and above)
		WordPro (Ami Pro) for Windows
		(3.0 and above)
		MS Excel for Windows (5.0)
		Lotus 1-2-3 for Windows (4.0 and above)
		Also compatible with DOS application
		HP DeskJet 520

Fax Specifications	Coding Schemes	MH, MR, MMR

	Compatibility	CCITT/ITU Group 3

	Distinctive Ring Detect	Yes

	Image Memory	24 pages (CCITT/ITU chart #1, about
		400 kB)

	Modem Speed	9600, 7200, 4800 and 2400 bits per second

	Paper Sizes	U.S. letter = 8.5 x 11 in.
		U.S. legal = 8.5 x 14 in.
		European A4 = 210 x 297 mm

	Paper Weight (faxes sent)	16 to 24 lb (60 to 90 g/m 2 )
	Scan Margins (faxes sent)	Top margin = 3.0 mm± 3.0 mm
		Bottom margin = 0.0 mm± 4.0 mm
		Center line = 0.0 mm± 2.5 mm
		Width = 216.2 mm ± 2.6 mm
	Scan Resolution	Standard = 203 x 98 dpi
		Fine = 203 x 196 dpi
		Photo = 203 x 196 dpi (dithered)

	Scan Width	Maximum = 8.5 inches (216 mm)

	Speed Dialing	60 locations and 5 groups

	One-Touch Dialing	10 of the 60 Speed Dial locations

	Transmission Speed	10 seconds per page
		(CCITT/ITU chart #1 using ECM)

	Reception Speed	20 seconds per page
		(CCITT/ITU chart #1 using ECM)

Copier Specifications	Copy Speed	50 seconds per page

	Copier Resolution	Fine or Standard = 300 x 300 dpi (Bi-level)
		Photo = 300 x 300 dpi (grayscale)

	Paper Sizes	U.S. letter = 8.5 x 11 in.
		U.S. legal = 8.5 x 14 in.
		European A4 = 210 x 297 mm

	Multiple Copies	Up to 99 (per full paper tray)

	Copy Reduction	100%, 95%, 90%, 85%, 80%,
		75% (Legal-to-Letter), 70%

1-10 Product Information

HP OfficeJet Series 300 Specifications (continued)

Function	Specification	Description

Copier Specifications	Scan Margins	Top margin = 3.0 mm± 3.0 mm
(Continued)		Bottom margin = 2.0 mm± 3.0 mm
		Left: U.S. letter = 0.0 mm± 3.0 mm
		A4 = 0.0 mm	± 0.0 mm
		Right: U.S. letter = 0.0 mm± 3.0 mm
		A4 = 0.0 mm	± 0.0 mm
		Width = 216.2 mm	± 2.6 mm12
	Scan Width	Maximum = 8.5 inches (216 mm)

	Current Connectivity	TWAIN 1.6 Interface

PC Scan	Scan Resolution	Software Determined
Specifications		203 x 196 dpi
		or 300 x 196 dpi

Print Cartridges

The HP OfficeJet uses one high–capacity black print cartridge, HP part number 51626A.

When printingtext only letter-size media, ink lasts, on average, about 1000 pages. Text used was C image number 1, the Slerexe Company letter. If text of greater density is printed or quality vary considerably. Ink cartridge longevity is also affected by larger paper sizes conta photos or illustrations. If the ink lasts much less than 1000 pages, ensureboththatpiecesyofutapehave rem from the print cartridge before beginning to use it, and that the conductive part of the c

Software Programs

Several software programs and drivers are provided. The Eclipse FAX SE is provided and use 350. The HP OfficeJet Series 300 Manager programs and Windows drivers are provided with all mod

DEclipse FAX SE allows the user to send high-quality faxes directly from the PC, rec and scan images into PC-based files.

DHP OfficeJet Series 300 Manager lets the user setup the HP OfficeJet Series 300 from the PC, usi Windows-based menus, rather than the device’s front panel. The Manager also serves displaying information and error messages. It also tells the user whether or not t 300 is properly connected.

DWindows drivers are provided. A DOS driver is provided with many applications, but one separately from Hewlett Packard. See “Ordering Information” later in this chapter f to order the DOS driver.

Media

An HP OfficeJet Series 300 works with ordinary bond and photocopy papers. Paper properties are s paper manufacturers, and Hewlett-Packard has no control over such changes. For optim (printing on both sides) for suitability, before you purchase large quantities.

Use plain bond or white photocopy paper of high quality. It should be free of:

D	Carbon	D	Loose Particles
D	Cuts or tears	D	Dust
D	Grease spots	D Curled, bent or frayed edges

Product Information1-11

Colored bond and photocopy paper (such as pink, yellow, or blue) can be used, as long as it m

D	Paper Size	U.S. letter 8 1/2 in x 11 in, (216 x 279 mm)
		U.S. legal 8 1/2 in x 14 in, (215 x 356 mm)
		Executive 7.25 x 10.5 in, (184 mm x 267 mm)
		A4 metric 8.27 x 11.7 in, (210 mm x 297 mm)
D	Envelope Size	U.S. No. 10 4.12 x 9.5 in, (105 x 241 mm)
		European DL 8.66 x 4.33 in, (220 x 110 mm)
D	Paper Type	Cut sheet

DCut Edge Conditions Sharp blade cut, with no visible fray

DFinishing Dimensions ± 0.0313 inch of nominal, corners± 0.2090 _

D	Paper Grain	Long grain
D	Moisture Content	4% to 6% by weight
D	Opacity	84% minimum
D	Packaging	Polylaminated moisture-proof ream wrap
D	Paper weight	60 to 135 g/m	2	(	16 lb to 36 lb),	2	(	20 lb) recommended
D	Paper weight	60 to 135 g/m			16 lb to 36 lb),	75 g/m		20 lb) recommended
D	Wax Pick	2 inch minimum (Dennison)

When loading paper, observe the following precautions:

DHandle all paper by the edges only

DLoad all paper types the same way

DUse only one paper type in the printer’s paper tray at a time

DAlways load paper print side up in the media tray

Plain paper has a print side which is not visible to the naked eye, so before removing paper f the printer, check the outside package label. Always load the paper into the machine with The print side will be indicated by an arrow or other symbol on the label.

Avoid the following types of media:

DPaper greater than2 135(36g/mlb) or less than 602g/m(16 lb)

DPaper with cutouts or perforations

DMultiple part forms

DCarbon copy forms

DPaper sizes other than those listed in this document

1-12 Product Information

Media Tray Capacities

Sheet capacity for the various paper tray is as follows:

DAccess door assembly (automatic document feed tray for faxes to be sent)

≤ 2

= 20 pages (paper weight20 lb or 75 g/m) Minimum paper width = 6 in. (152 mm) Maximum paper width = 8.5 in. (216 mm) Maximum paper length = 17 in. (432 mm)

DInput Tray = 100 sheets at a paper≤weight20 lb (75 g/m 2 ) or 20 envelopes (U.S. No. 10 or European DL)

DOutput tray = 100 sheets at a paper≤ 20weightlb (75 g/m 2 )

Product Information1-13

Media Print Area

Maximum printable area for the HP OfficeJet is dependent upon the media size being used. The pr media sizes are shown in the following diagram. Data on the minimum margins that can b amount of variation in those margins is shown in the table above the diagram. The minimum on the diagram.

Paper Size

Left Margin

Right Margin

Top Margin

Bottom Margin

U.S. Letter

0.25 in. ± 0.04 in.

0.04 in. ± 0.04 in.

0.42 in.

± 0.02 in.

8.5 x 11 in.

(6.4 mm ± 1.0 mm)

(1.0 mm ± 1.0 mm)

(10.9 mm

± 0.06 mm)

(215 x 279 mm)

European A4

3.4 mm ± 1.0 mm

1.0 mm ± 1.0 mm

10.9 mm ± 0.06 mm

210 x 297 mm

(0.13 in. ± 0.04 in.)

(0.04 in. ± 0.04 in.)

(0.42 in.

± 0.02 in.)

(8.27 x 11.7 in.)

Paper Size:

U.S. Letter

8.5 x 11 in.

(215 x 279 mm)

U.S. Legal

11 x 14 in.

(279 x 356 mm)

European A4 210 x 297 mm (8.27 x 11.7 in.)

1.0 mm

(0.04 in.)

Printable area

Letter:	8.0 by 10.5 in.
	(203 by 267 mm)
Legal:	8.0 by 13.5 in.
	(203 by 343 mm)

A4 198 by 284 mm

(7.8 by 11.2 in.)

10.9 mm

(0.42 in.)

U.S. = 0.25 in. (6.4 mm)	U.S. = 0.25 in. (6.4 mm)
A4 = 3.4 mm (0.13 in.)	A4 = 3.4 mm (0.13 in.)

Maximum Media Print Area

1-14 Product Information

Ordering Information

Information on ordering exchange units under the HP Exchange program is provided with th Chapter 6 of this manual.

To order the supplies and accessories listed in the table below, contact your HP dealer. If y you can order directly from HP for fast shipping service:

Within the U.S.: Call 1-800-538-8787 for all supplies/accessoriexceptdocuments.

Call 1-800-227-8164 to order user’s guides and technical reference guides.

Outside the U.S.: For phone numbers and addresses of contacts in Australia, Europe, China refer to the appropriate Product Support table in Chapter 6. The various c different organizations to contact for support.

Availability, technical information and items shipped with the HP OfficeJet are subject to c

Ordering Information

Supply/Accessory		HP Reorder Part Number

Centronics Parallel Interface Cable (shielded)HP C2950A (2 meter), or HP C2951A (3 meter)

High Capacity InkJet Print Cartridge	51626A

Media
HP Premium Transparency Film (U.S. Letter)C3834A
HP Premium Transparency Film (EuropeanC3835A4)
HP Premium Glossy Paper (U.S. Letter)	C3836A
HP Premium Glossy Paper (European A4)	C3837A

HP OfficeJet and HP OfficeJet Series 300 User’s	Model 300	Model 330	Model 350
Guides
United States (English)	C4662-90001	C4661-90001	C4663-90001
Australia (English)		C4661-90021
France (French)		C4661-90003
German (German)		C4661-90005
Netherlands (Dutch)		C4661-90011
United Kingdom (English)		C4661-90000
India (English)	C4662-90020
Korea (Hungu)		C4661-90018
China (Chinese)	C4662-90016

HP DeskJet 500 Series Technical Reference GuideC2170-90099

Access Door (see diagram on next page)	C2890-60064

Tray Wire (Document Catch) (see diagram onC4661next-80001
page)

Output Tray Assembly (see diagram on nextC4661page)-60004

Tray Bridge (see diagram on next page)	C4661-40006

Input Tray Assembly (see diagram on nextC4661page)-60003

DOS Drivers	C2890-10012 (Call HP Driver Distribution Center,
	Ph (303) 339-7009. Ask for the DOS Driver for HP
	OfficeJet.)

Product Information1-15

Access Door Assembly

e C 9

Tray Wire (Document Catch)

e C

Output Tray Assembly

e C

Tray Bridge

e C

Input Tray Assembly

e C

r m

1-16 Product Information

Installation and Configuration

Subject					Page
Introduction. . . . . . . . . . . . . . . . . . . . . . . . .	.* . . . . . . .	. . . . . . . . . . .	. . . . . . . *. . .	. . . . . . . . . . . .	. . . . . . . . . .	2-3
Using Printer Driver Software. . . . . . . . . . .	. . . . . . . . .	. . . . . .* . . . .	. . . . . . . . . . .	. . . . . . . . . . *. .	. . . . . . . . .	2-3
Using Microsoft Windows. .3.1. . . . .	. . . . . . . . .	. . . . . . . . .* .	. . . . . . . . . . . .	. . . . . . . . . . .	. *. . . . . . . .	2-4
Using Microsoft Windows. .95. . . . . .	. . . . . . . . .	. . . . . . . . .* .	. . . . . . . . . . . .	. . . . . . . . . . . .	*. . . . . . . .	2-4
Using DOS software applications. . . . . . . . . . . . . .		. . . . . . . . . . .	.* . . . . . . . . . .	. . . . . . . . . . . .	. . . *. . . . .	2-4
Hardware and Software Requirements. . . . . . . . . . . . . . . . . . . . .			. . . . .* . . . . . .	. . . . . . . . . . . .	. . . . . . . *.	2-4
Installing the HP OfficeJet Series 300 Software. . . . . . . . . . . . . . . . .			. . . . . . . . .* . .	. . . . . . . . . . . .	. . . . . . . .	2-4
Running the HP OfficeJet Series 300 Manager. . . . . . .		. . . . . . . . . . .	. . . . . . . .* . . .	. . . . . . . . . . . .	. . . . . . . .	2-7
Running Eclipse FAX SE from the HP OfficeJet Series 300.Manager. . . . . . . . . . .				. . . . . . . . . . . .	. .* . . . . .	2-8
Changing Parameters and Solving Problems with the OfficeJet Service
Application. . . . . . . . . . . . . . . . . . . . . . . . . .	* . . . . . . . .	. . . . . . . . . . .	. . . . . . *. . . . .	. . . . . . . . . . . .	. . . . . . . . .	*2-9
Running the Service Application. . . . . . . . . . . . . .		. . . . . . . . . . .	.* . . . . . . . . . .	. . . . . . . . . . . .	. . . *. . . . .	2-9
HP OfficeJet Service Application Characteristics. . . . . . . . . . . . .			. . . . . . . . . . .	. .* . . . . . . . . . .	. . . . . . . .	2-
Changing Parameters. . . . . . . . . . . . . . .	. . . . . . . . .	. .* . . . . . . . .	. . . . . . . . . . . .	. . . . . *. . . . . .	. . . . . . . . .	2-11
Printing a Parameter.Report. . . . . . . .	. . . . . . . . .	. . . . . . . .* . .	. . . . . . . . . . . .	. . . . . . . . . . .	*. . . . . . . . .	2-12
Setting the Front Panel Language. . . . . . . . . . . . . .		. . . . . . . . . . .	.* . . . . . . . . . .	. . . . . . . . . . . .	. . . *. . . . .	2-13
Setting Remote Service. . . . . . . . . . . . .	. . . . . . . . .	. . . .* . . . . . .	. . . . . . . . . . . .	. . . . . . . *. . . .	. . . . . . . . .	2-14
Using Other PC Fax Programs With Models 330 and. . . .350. . . . .			. . . . . . . . . . . .	. . . . .* . . . . . .	. . . . . . . .	2-15
Installing Control Panel and One-Touch. . . . Overlays. . . . . . . . . . .			. . . . . . . . . . .	* . . . . . . . . . . . .	. . . . . . . .
Installing a Print Cartridge. . . . . . . . . . . . . .	. . . . . . . . .	. . .* . . . . . . .	. . . . . . . . . . . .	. . . . . . *. . . . .	. . . . . . . . .	2-17
Installing an Interface Cable for. . . . .Printing. . . . . . . . . . . . . . . . .			. . . .* . . . . . . .	. . . . . . . . . . . .	. . . . . . *. .
Installing the Power. . .Cord. . . . . . . . . . .	. . . . . . . . .	. . .* . . . . . . .	. . . . . . . . . . . .	. . . . . . *. . . . .	. . . . . . . . .	2-19
Installing a Tray. Wire. . . . . . . . . . . . . . . .	. . . . . . . . .	* . . . . . . . . . .	. . . . . . . . . . . .	. . . *. . . . . . . .	. . . . . . . . .	2-19
Installing an Access Door Assembly. . . . . . . . . . . . . . .		. . . . . . . . . . .	* . . . . . . . . . . .	. . . . . . . . . . . .	. . *. . . . . .	2-20
Installing an Output. . .Tray. . . . . . . . . . . .	. . . . . . . . .	. .* . . . . . . . .	. . . . . . . . . . . .	. . . . . *. . . . . . .	. . . . . . . .	2-20
Installing an Input. . .Tray. . . . . . . . . . . . .	. . . . . . . . .	.* . . . . . . . . .	. . . . . . . . . . . .	. . . . *. . . . . . . .	. . . . . . . .	2-21
Loading Paper in the Input (Paper). . . .Tray. . . . . . . .		. . . . . . . . . . .	. . .* . . . . . . . .	. . . . . . . . . . . .	. . . . . *. . .	2-22
Loading Envelopes in the Input (Paper). . . . . .Tray. . . . . . . . . . . . .			. . . . . . .* . . . .	. . . . . . . . . . . .	. . . . . . . .	2-2
Setting the Paper Size in the Front Panel. . . . . . .Menu. . . . . . . . . .			. . . . . . . . .* . .	. . . . . . . . . . . .	. . . . . . . .	2
Setting Up for Printing. . . . . . . . . . . . . . . . .	. . . . . . . . .	* . . . . . . . . . . .	. . . . . . . . . . .	. . . *. . . . . . . . .	. . . . . . . .	2-25
Setting Up for Faxing (U.S. and Australian Installations). . . . . . . . . . . . . . . . . . . . . .				. . . .* . . . . . . .	. . . . . . . .
Receive fax calls only – no voice calls, on a dedicated. . . . . . . . . . . fax. . . . .line. . . . . . . . . .					* . . . . . . .

Receive fax and voice calls at the same phone number – without. .an. . .answering. . . . . . . . machine Receive fax and voice calls at the same phone number – with an. . .answering. . . . . . . . . . . . machine

Receive fax and voice calls on the same line with. . . .distinctive. . . . . . . . . . . . ring. . . . . .			. . . .* . . . . .
Setting Up for Distinctive. . .Ring. . . . . . . . . . . . . . . . . . . .	. . .	* . . . . . . . . . . . . . . . . . . . . . . . . .	* . . . . . . . . . .	2-30
Setting the Reception Mode for Incoming. . . . . . . . . .Calls. . .		. . . . . . . . . . . . .* . . . . . . . . . . . .	. . . . . . . . . .	2-
Setting the Number of Rings to.Answer. . . . . . . . . . . . . . .	. . .	. . . . . . .* . . . . . . . . . . . . . . . . . .	. . . . . . . *. . .	2-32
Selecting Tone or Pulse.Dialing. . . . . . . . . . . . . . . . . . . . . .	. . .	* . . . . . . . . . . . . . . . . . . . . . . . . .	* . . . . . . . . . .	2-33
Entering the Date and. . .Time. . . . . . . . . . . . . . . . . . . . . . .	* . .	. . . . . . . . . . . . . . . . . . . . . . . *. . .	. . . . . . . . . .	2-34
Entering the Header Information (company name. .and. . . . fax. . . . .number). . . . . . . . . . . . .			. .* . . . . . . .
Setting Up for Faxing (U.K. Installation). . . . . . . . . . . . . . .	. . .	. . . . . . . .* . . . . . . . . . . . . . . . . . .	. . . . . . . *. .	2-37
Receive fax calls only – no voice calls, on a dedicated. . . . . . . . . . . fax. . . . .line. . . . . . . . .			.* . . . . . . .

Setting Up for Faxing (Germany Installation). . . . . . . . . . . . . . . . . . . . . . . . . .	* . . . . . . . . . . . . . . . .	. . . . . . . . 2
Receive fax calls only – no voice calls, on . . . . . . . . .a dedicated. . fax. . . . .line. . . . . . . . . .		* . . . . . . .

Installation and Configuration2-1

Subject

Page

Setting Up for Faxing (Germany Installation) (Continued)

Setting Up for Faxing (France Installation). . . . . . . . . . . . . . . . . . . . . . . . . .* . . . . . . . . . . . . . . . . . . . . . . . . . *. Receive fax calls only – no voice calls, on a dedicated. . . . . . . . . . . fax. . . . .line. . . . . . . . . .* . . . . . . .

Setting Up for Faxing (Netherlands Installation). . . . . . . . . . . . . . . . . . . . . . . . . .* . . . . . . . . . . . . . . . . . . . . .

Receive fax calls only – no voice calls, on a dedicated. . . . . . . . . . . fax. . . . .line. . . . . . . . . .* . . . . . . .

2-2 Installation and Configuration

Introduction

In this chapter contains information about installing the software applications provided including the:

DPrinter Drivers

(including Windows driver software)

DHP OfficeJet Series 300 Software

(including the HP OfficeJet Series 300 Manager and Eclipse FAX SE (PC fax applications)

Included is information about installing the:

Dcontrol panel overlay (if a new one is being installed)

Dprint cartridge

Dinterface cable for printing

Dpower cord

Instructions for installing the following customer orderable and installable parts are

Daccess door assembly

Doutput tray assembly

Dinput tray assembly

Dtray wire (document catch) (installation is optional)

Also provided is information on how to:

Dload paper

Dload envelopes

Dset the paper size in the menu

Dset up for printing

Dset up for faxing

Using Printer Driver Software

Detailed information on each of the software installations and their use is provided in t User’s Guides. Also, the applications guides provided with each driver will provide specific installation and use of the software package.

Refer to the options listed below to determine which printer driver the user needs to insta software work with the HP OfficeJet. Printer drivers (also called printer software) are sof user’s printer and allow his software application to access the printer’s features.

Installation and Configuration2-3

Using Microsoft Windows 3.1

Install the HP OfficeJet Series 300 Printer Software for Microsoft Windows 3.1 provided with the HP 300 machine. See the documentation that came with the printer software for installation i

Using Microsoft Windows 95

Ensure that the user has installed the HP OfficeJet Series 300 Printer Software for Microsoft with the HP OfficeJet Series 300 machine. See the documentation that came with the printer sof instructions.

UsingDOS software applications

For each DOS software application used, the user must install a specific printer driver. Th application supplies printer drivers for many printer models. A printer driver that supp already be in the software application. A DOS driver disk can also be ordered separately fro Distribution Center. See the section labeled “Ordering Information” in chapter 1of this guid order this disk. Additional information is providedSettingthisUpsection,for Printingsee.

Hardware and Software Requirements

The following are the minimum computer system requirements:

DParallel port must support bidirectional communication

D4 Megabytes (MB) of Random Access Memory (RAM). 8 MB RAM recommended

D5 MB hard disk space

DWindows 3.1 operating system

Note:To have the customer add the HP OfficeJet Series 300 Manager to the Windows StartUp group, so that the HP OfficeJet Series 300 Manager will run automatically

whenever Windows is started, make sure that the PC has enough memory to run th HP OfficeJet Series 300 Manager simultaneously with all the other applications that will be run. Then, have the customer open the HP OfficeJet Series 300 Manager

and StartUp groups, press the Ctrl key, and click and drag the HP OfficeJet Series 300 Manager icon into the StartUp group.

Installing the HP OfficeJet Series 300 Software

The information provided here will help with the installation of the HP OfficeJet Series 300 So HP OfficeJet Series 300 Manager and Eclipse FAX SE software applications. Additionally, other PC usable with the HP OfficeJet Series 300 are described. Detailed information on custom instal provided in the HP OfficeJet Series 300 User’s Guide for each model.

2-4 Installation and Configuration

Use the following instructions when helping the user install the software for the first ti 300. Have the user perform the following steps:

1.Check that the HP OfficeJet Series 300 device has been properly set up, and that it is connect turned on, and has paper loaded.

2.Close any open applications, saving files if

3.Insert Disk 1 of the HP OfficeJet Series 300 software

into the flexible disk drive.

4.From the Windows Program Manager menu bar, chooseFile/Run. The Run dialog box appears.

5.In theCommand Linebox, type one of the following commands, depending on which flexible d

A:SETUP.EXE orB:SETUP.EXE.

6.An “initializing” screen appears, followed by a screen thatStandardasks the userInstallation,to select

Custom Installation, orUninstall.

We recommend that first-time usersStandardchooseInstallation, which copies all the HP OfficeJet Series 300 software to the hard disk and sets up the device for printing, scanning, and PC faxing. For i Installation, see “Performing a Custom Installation” in the HP OfficeJet Series 300 User’s Guide. about the uninstall option, see “Using the Uninstall Option” in the HP OfficeJet Series 300 User’s G

Click theStandard Installationbutton and thenOK thebutton.

7. A screen appears, allowing the user to specify the directory in which the HP OfficeJet Series installed. The default directoryC:\HPOJET . is

If this is acceptable, clickOK buttonthe . If it is not acceptable, follow the instructions on the s different directory. ThenOKclickbuttonthe.

8.As installation takes place, screens are displayed that provide “must know” informatio Series 300. Reading these screens will give the user a head start on understanding how his new he has read these screens completely before inserting a new installation disk.

9.After all the files have been copied to the hard disk, the setup program tries to communi HP OfficeJet Series 300.

If the device is properly connected and turned on, a screen appears, giving the name of t OfficeJet Series 300 is connected. ClickOK buttonthe .

10.If the setup program cannot find the HP OfficeJet Series 300, follow the troubleshooting inst to correct the problem. ThenRetryclickbuttonthe . The setup program tries again to communicate w OfficeJet Series 300. If it succeeds, a screen appears, giving the name of the port to which the HP O is connected. ClickOK thebutton.

11.The PC Fax Cover Sheet Information dialog box appears. Complete it as directed, pointing field to fill it in. When finished,OK clickbuttonthe.

12.The Fax Header dialog box appears. Complete it as directedOK buttonand click. the

Installation and Configuration2-5

13. The Fax Receive Mode dialog box appears. Complete it as directedOK buttonand click. the

...If This Is the User’s Situation

Choose This Setting

The user has a separate telephone number dedicatedAuto. to receiving fax calls only (no voice calls).

The user has one telephone number for both Manualvoiceand. fax calls, anddoesn’thave a telephone answering machine.

The user has one telephone number for both Autovoice(Theand“ringsfax to answer” setting calls, anddoeshave a telephone answering machineofthe. answering machine must be

less than that of the HP OfficeJet.) The user has one telephone number for both Auto,voiceandclickfax Distinctivethe Ring calls, and subscribesdistinctiveto a ringing servicefrom thebutton in the Settings box. telephone company.

14.The Dialing Mode dialog box appears. Complete it as directedOK buttonand click. the

15.Next, the setup program creates the HP OfficeJet Series 300 program group and places it on the It should look similar to this:

The HP OfficeJet

Manager icon

Not present on the

Model 300

16. As a last step, the setup program gives the user the option of reading tips that will help h functions of the new product.

As the first “tips” screen appears, the HP OfficeJet Series 300 prints a Self Test report. This report new internal fonts, reviews the factory device settings, notifies the user about any pri provides product revision information.

Have the user clickExitthebutton when ready to leave the setup program.

If difficulties arise with the installation, review the following recommendations:

Problem	Recommended Action
When reinstalling the	Usesofthesetup program to uninstall the HP OfficeJet Series 300			software
ware, and the setup	programtryinstalling again.
says there isn’t enough disk
space.
The user’s C: drive is full,The HP OfficeJet Series 300 software requires several files to				reside in t
so he tried to install thatesoftcontains-			the Windows application. If that drive is full, the setu
ware on his D: drive, butcannotthe install the HP OfficeJet Series 300 software. Have the user free a
setup program still saysspaceheon the drive as he can by either deleting unneeded files or mo
don’t have enough diska different drive or onto diskettes. Then tell the user to try instal
space.
The setup program cannotIfthe user has followed the troubleshooting directions				on the scr
locate the HP OfficeJet likelySe-		problem is that a different centronics cable is needed. (Abou
ries 300.	centronics cables cannot support bidirectional communications.)
	There is also a chance that user’s PC’s centronics port is either not s
	cannot support bidirectional communications.

2-6 Installation and Configuration

Problem	Recommended Action
The user is reinstallingMakethesure that the HP OfficeJet Series 300 Manager is not running. Have th
software. It ran correctlyuserExit from Windows and then try again. Make sure that (1) the dev
before, but now the setupproperly cabled to the PC, (2) the device is turned on, and (3) the front
program cannot locatesaysthe“Ready.”
device.
The user is trying to	Either the directory contains files that do not belong to the HP Offi
uninstall the software,300,orbutone or more files are open. Ascertain which of these conditions
the setup program saysbyitquestioning the user. Correct the problem and try again.
cannot delete the directory.

Running the HP OfficeJet Series 300 Manager

The HP OfficeJet Series 300 Manager is one of two software applications that may be included wi Series 300. The other software application is Eclipse FAX SE (available on the Models 330 and 350, b Model 300), which lets the user do PC faxing and scanning.

The HP OfficeJet Series 300 Manager allows themanageuser tothe way that his or her HP OfficeJet Series 300 works. It can be used it to do the following:

DMonitor the status of the HP OfficeJet Series 300

DPrint logs and reports

DChange the device settings that were made during installation, and make additiona faxing, printing, and copying

Note: The HP OfficeJet Series 300 Manager has one other importantit mustfunction: be running in order to use Eclipse. It canFAX beSE either open as a window or minimized.

To run the HP OfficeJet Series 300 Manager, the user must double-click the HP OfficeJet Series 300 Ma which is placed in the HP OfficeJet Series 300 group during installation. The HP OfficeJet Serie window appears.

The HP OfficeJet

Manager icon

Not present on the

Model 300

The user can minimize or close the HP OfficeJet Series 300 Manager as he would any other Windo Remember that when this application is closed, the user can make copies, print, and send an cannot use Eclipse FAX SE to send and receive PC faxes or do PC scanning. (If the user has a Mod FAX SE is not available.)

Detailed information on use of the Manager is provided in the HP OfficeJet Series 300 User’s Guid

Installation and Configuration2-7

Running Eclipse FAX SE from the HP OfficeJet Series 300 Manager

The HP OfficeJet Series 300 Models 330 and 350 include a software application, Eclipse FAX SE, that all to send and receive faxes directly to his or her PC, rather than to the device itself, and t

Note: Eclipse FAX SE is a separate application from the HP OfficeJet Series 300

Manager, and is not available in the Model 300. Some of the settings that can be made with the HP OfficeJet Series 300 Manager affect PC faxing. In addition,

the HP OfficeJet Series 300 Manager must be running in order to use Eclipse FAX SE . It can be either open as a window or minimized.

There may be times when the user wants to run Eclipse FAX SE directly from the HP OfficeJet S To do so, from the HP OfficeJet Series 300 Manager menu bar, have File/Runthe user Eclipsechoose FAX. SE

Eclipse FAX SE makes it possible for the user to do the following:

DSet up to six phonebooks (lists of names and fax numbers) for use with PC faxes. (Phon similar to the Speed Dial entries that are used for paper faxing.)

DCreate a document in any Windows application and then fax it directly from the PC

DReceive faxes directly to the PC. Once an incoming fax has been received, the user can SE to view, print, and delete it

DForward a fax that has been received to another recipient

DFax a document to a file in order to use it later as a fax document

DScan a document into the PC to be sent as a fax, saved as a file, or printed

DAdd text and images to the faxes

DModify cover pages and include a letterhead and previously created second sheets

DSend two or more documents as a fax.

There are three ways to run Eclipse FAX SE.

1.In the HP OfficeJet Series 300 Manager menu bar,File/RunchooseEclipse FAX SE

2.Double-click the Eclipse FAX SE icon in the HP OfficeJet Series 300 program window.

The Eclipse FAX SE icon (not available in the Model 300)

The Eclipse FAX SE window appears. Note the menu bar across the top of the window. For addit using the Eclipse FAX SE application, refer to the HP OfficeJet Series 300 User’s Guide for the use

3. Click theFaxorScanbutton in the AutoPrompt window.

Detailed information on use of the Eclipse FAX SE is provided in the HP OfficeJet Series 300 User’

2-8 Installation and Configuration

Changing Parameters and Solving Problems with the OfficeJet Service Application

With assistance from a service representative, the OfficeJet Service Application is a program easily change OfficeJet parameters from the PC. The service representative will use this to problems by suggesting parameter changes. The user will key in the changes, and further t or not the problem is solved.

Running the Service Application

Ensure the the HP OfficeJet is connected and powered on. If the HP OfficeJet is not connected a attempt to run the service application will produce the following error message:

Windows 3.1system: To run the Service Application, perform the following steps.

1.From the Program Manager,Filechoose,thenRun.

2.Type the pathname: c:\hpojet\mgr\service.exe. The executable filename that you must r

Note: The actual pathname may differ from c:\hpojet\mgr\service.exe after custom installation. However, the service.exe file will always be in th same directory as the OfficeJet Manager.

3. ClickOK . The window that will appear is shown on the next page of this guide.

Windows 95system: To run the Service Application, perform the following steps.

1.Click onStart. Then chooseRun.

2.Type the pathname: c:\hpojet\mgr\service.exe. The executable filename that you must r

Note: The actual pathname may differ from c:\hpojet\mgr\service.exe after custom installation. However, the service.exe file will always be in th same directory as the OfficeJet Manager.

3. Click OK. The window that will appear is shown on the next page of this guide.

Installation and Configuration2-9

The following window will appear:

To access the HP OfficeJet Service Application, typesolothe.Thenpasswordclick OKThere. will be a delay of approximately 5 to 12 seconds before the HP OfficeJet Series 300 service application appears. on the

HP OfficeJet Service Application Characteristics

When the HP OfficeJet Service Application is up and running, its window will appear as follow

Note: The “Code revision” number or “Last four error codes” numbers may differ from those shown.

The OfficeJet Service Application contains five tab windows. They are:

DInformationDisplays the code revision and the last four system error codes

DParametersUsed to change HP OfficeJet Parameters

DReport Used to print an HP OfficeJet Parameter Report

DLanguage Used to set the HP OfficeJet front panel language

DRemote Used to set the Remote ServiceON orOFF

2-10 Installation and Configuration

Click on the tab (Information, Parameters, Report, Language, or Remote to move between wi

TheApplybutton applies the selected parameter, language, or remote setting to the HP Offic

Exiting the Service Application

	Whenever exiting the Service Application Program, allow 5 to 10 seconds for t

	terminate the factory and service capability.

To exit or quit the program, clickExitbuttonthe.After depressingExitbutton,the be sure to wait 5 to 10 second for the hardware to terminate the factory and service capability before taking any oth observe the HP OfficeJet front panel LCD display for the following events:

DThe phrase “Enter header number” appears on the top line of the HP OfficeJet LCD displa

DA string of characters appears on the bottom line of the HP OfficeJet LCD display.

DThe HP OfficeJet LCD display blanks out briefly and returns to the normal “ready” stat

Changing Parameters

Clicking on the “Parameters” tab in the service application main menu causes the window t

To change an HP OfficeJet parameter, perform the following steps:

1.Enter theparameter number.

2.Click onRetrieveto display the current value.

3.Type the new value Enterin the new valuedialog box.

Note:If the user enters the same value in the “Enter new value” dialog box that appea in the “Current value” DialogRetrievebox, theandApplybuttons will be grayed

Installation and Configuration2-11

out. Either change the value in the “Enter new value” dialog box or enter a new parameter number into the Parameter number dialog box.

4. Click on theApplybutton to set the HP OfficeJet with the new parameter value.

If you want to change another parameter, repeat step 1.

Because there minimizeis o button, use the alt and tab keys to hide or show the HP OfficeJet Servi window if another application has covered the Service Application window.

Exiting the Service Application

	Whenever exiting the Service Application Program, allow 5 to 10 seconds for t

	terminate the factory and service capability.

To exit or quit the program, clickExitbuttonthe.After depressingExitbutton,the be sure to wait 5 to 10 second for the hardware to terminate the factory and service capability before taking any oth observe the OfficeJet front panel LCD display for the following events:

DThe phrase “Enter header number” appears on the top line of the HP OfficeJet LCD displa

DA string of characters appear on the bottom line of the HP OfficeJet LCD display.

DThe HP OfficeJet LCD display blanks out briefly and returns to the normal “ready” stat

Printing a Parameter Report

Clicking on the “Report tab in the service application main menu causes the window to app

To print a parameter report, clPrintck onparameterthe reportbutton.

Note: There is a 5 second delay before printing begins.

2-12 Installation and Configuration

Exiting the Service Application

	Whenever exiting the Service Application Program, allow 5 to 10 seconds for t

	terminate the factory and service capability.

To exit or quit the program, clickExitbuttonthe.After depressingExitbutton,the be sure to wait 5 to 10 second for the hardware to terminate the factory and service capability before taking any oth observe the OfficeJet front panel LCD display for the following events:

DThe phrase “Enter header number” appears on the top line of the HP OfficeJet LCD displa

DA string of characters appears on the bottom line of the HP OfficeJet LCD display.

DThe HP OfficeJet LCD display blanks out briefly and returns to the normal “ready” sta

Setting the Front Panel Language

Clicking on the “Language” tab in the service application main menu causes the window to

Select the language. ThenApplyClickto set the front panel language.

Note: It takes 0 to 59 seconds (30 seconds on average) for the front panel menu of the OfficeJet to change.

Exiting the Service Application

	Whenever exiting the Service Application Program, allow 5 to 10 seconds for t

	terminate the factory and service capability.

To exit or quit the program, clickExitbuttonthe.After depressingExitbutton,the be sure to wait 5 to 10 second for the hardware to terminate the factory and service capability before taking any oth observe the OfficeJet front panel LCD display for the following events:

Installation and Configuration2-13

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